What to do before you cancel italk Broadband
As long as you’re out of contract, cancelling italk Broadband will be a simple process. In most cases, you shouldn't have to do much admin and a new provider should do most of the work for you.
If you’re still under contract with italk, things get a little trickier. Before you cancel, it’s important to check the small print of your original agreement. You should also pay special attention to when you signed up, and how long your contract was for.
Check your contract
If you’re still in contract with italk, leaving early will mean you have to pay a termination fee.
If you can, it’s best to wait until your contract ends before you look for another provider.
Find a new broadband deal
Unless you’re cancelling because you no longer need broadband (or maybe you’re moving into somewhere with a contract already in place), you need to look elsewhere.
Make sure you spend time browsing the current broadband deals, so you can decide which provider you’re switching to. If you're moving to another supplier, they will cancel italk for you as part of the 'One-Touch Switch' process.
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What is One-Touch Switch?
One-Touch Switch is a broadband switching process that makes it easier to transfer your service from one broadband provider to another.
When you click on the ‘Get deal’ button on Broadband Genie and complete the checkout process, your new provider will trigger One-Touch Switch (OTS). As long as you’re out of contract, and you don’t owe your current provider any fees, you shouldn’t need to get in touch to cancel - your new provider will arrange the switch for you.
In many cases, you shouldn’t experience any loss of service. Your old contract will only cease one your new service is up and running. Any downtime that does occur shouldn’t exceed 1 working day.
Finding a new provider is simple with Broadband Genie. To get started, enter your address and find out what’s available in your area:
Let’s take a look at some of the top deals available in the UK right now:
How to cancel italk Broadband
If you’re out of contract: cancelling italk Broadband for free
If you’re not switching to another provider or need to cancel early, you’ll be able to talk to an advisor by calling 0333 3312 439.
You can find more contact information on our italk customer service and contacts page.
Cancelling italk if you’re still in contract
If you’re still in contract, you’ll need to contact italk by calling 0333 3312 439. You can also request a callback to your landline or mobile. To do this, you’ll need to fill in a ‘request a callback’ form.
Be aware, cancelling early can be expensive. Typically, it’ll cost you the price of your monthly fee for how many months you have left on your contract. Unfortunately, if you cancel italk early, you'll also be charged a £65 equipment fee. For more information on this, and a bill estimate, you can email italk at [email protected].
New customers have the right to cancel their contract within 14 days of sign-up, without giving any reason. To do this, you can call the same number. Alternatively, you can send this cancellation form off in the post to:
Italk Affiliate Telecommunications Limited
6 Gemini Business Centre
136-140 Old Shoreham Road
Hove
East Sussex
BN3 7BD
Cancelling italk if you’re moving home
italk is a smaller ISP. Because of this, availability will be more limited, and it might be the case you can't continue your broadband service at your new address. If you think this is the case, you should speak to a member of its customer team as soon as possible. italk asks for a minimum of 30 days notice before you move.
Frequently asked Questions about cancelling italk
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What's italk’s notification period?
Switchovers are typically around 14 days, providing on what your alternative provider arranges with you. For more information, it’s important to get in touch with italk’s customer care (email [email protected] or call 0333 3312 439).
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Do I need to return my italk router?
If you're out of contract, you can keep your italk router (for tips on what to do with old devices, read our guide: 'how to recycle a router'. If you're still in contract, you may be asked to return it.
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Can I cancel for free if my italk broadband is too slow?
italk isn’t signed up to the Ofcom broadband speed code of practice. If you’re experiencing slow internet speeds, you should get in contact with customer support. On the upside, italk has an excellent reputation for customer satisfaction.
Expert Summary
Whatever your reason to cancel your italk contract, it’s something that you should have little problem doing. If you're cancelling to switch providers, you won’t even have to worry about sorting out your direct debit. Your new provider will make the admin arrangements for you.
The most important thing to remember is to check your contract status. If your contract hasn’t ended yet, you will be charged an early termination fee. If you’ve been having technical difficulties with italk, you can read our guide on reasons why you may be able to cancel your broadband for free.
When you’re ready to change providers, use our deals checker to see what’s available in your area.