1,612 Customer Reviews over 41 pages
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- Location
- Somerset
- Reviewing
- EE
- Date
- 2017-06-20
- Comments
-
I have used EE for years, and the service has gone really down hill.
The broadband keeps dropping out but they won't fix it, or let me out of my contract.
Undoubtedly one of the worst customer experiences I have ever had.
I truely wish I hadn't used them, it's terrible.
Of the 32 employees I've spoken to in my 8 month hell, they all tell you different things. Completely amamteur.
- Location
-
- Location
- Somerset
- Reviewing
- EE
- Date
- 2018-01-12
- Comments
-
I've had 3 engineers over. 2 new routers. 1 booster. Numerous calls. Changes to all the connections etc. I must have been on the phone for a total of 48hrs to ee about their broadband. I live in a 2bed flat and you can only get Internet in the living room and partially in 1st bedroom. My average download is 7mbps and upload is 12mbps.
The contract is finally due to end in Feb.
I have signal from my neighbour's BT broadband in my home.
I would not recommend to anyone.
- Location
-
- Location
- Somerset
- Reviewing
- EE
- Date
- 2016-11-14
- Comments
-
No communication from ee towards end of yearly contract regarding possible new packages available, they just slung me on a monthly tariff despite my having paid yearly in advance previous 2 years.Their accounting procedures are labarythim so it is difficult to work out when you year is up as time money comes out of your account bears no relation to start/ending dates of your 12 months.
- Location
-
- Location
- Somerset
- Reviewing
- EE
- Date
- 2014-01-25
- Location
-
- Location
- Somerset
- Reviewing
- EE
- Date
- 2014-12-27
- Comments
-
Been waiting over two weeks from promised connection date with no broadband. Cannot speak to customer support unless I call at 7am. Two hour wait at other times. Unable to tell me when I will be connected.
- Location
-
- Location
- Soton
- Reviewing
- EE
- Date
- 2014-07-31
- Comments
-
Yesterday I was looking around to find a new broadband provider and made the terrible mistake of putting my phone number in EEs website broadband checker. I decided against using them as my current provider still offered the best deal and I have only had good customer service (except for the Tech support, which is for another review...). Today I had a call from EE sales from quite possibly the rudest twit I have had the misfortune to talk to for a long time. Not worth going into but he was rude, arrogant and just hung up without so much as a "goodbye" when he realised I wasn't going to buy from him. Can't say how pleased I am I didn't go with them if this is an example of their customer service!
- Location
-
- Location
- South East
- Reviewing
- EE
- Date
- 2015-09-10
- Comments
-
Today I have renew my fibre with EE, as it was very good service for last year or so. I have looked at other providers, some looks cheaper, but managed to get discount from EE. Price is very similar to other now and don't have to go through change over - with fibre some of them want to send engineer (my mate waited 3 weeks with switch-over to SSE).
In general very good, constant speed, great router - never had a problem. Renewal was done very efficiently.
- Location
-
- Location
- South East England
- Reviewing
- EE
- Date
- 2015-12-01
- Comments
-
The worst provider I have ever used and I should have known better. Even mentioning "EE" and "broadband" in the same sentence sounds odd, unless the words "slow", "painful" or "mindbogglingly bad" are also used.
The speed; my mind was blown at how bad internet speed can be. 75% of the time I can't even watch 240p YouTube for more than 3 seconds before it has to buffer. I have had to give up trying to play any game online because the speed is just so bad. Speed tests show results of 100kb per second. I would have more success carrying the data packets to and from the server myself than have EE do it.
Customer service said they would send someone within 3 days to fix the speed issue, took 7. Didn't fix it and said they'd be back in 2 weeks to sort it out. They said something about BT screwing up the line.
Ill give them this, EE are reliably bad. Well done lads. The worst reviews for broadband I've seen and know I know why.
- Location
-
- Location
- South East London
- Reviewing
- EE
- Date
- 2020-03-25
- Comments
-
Switching to EE broadband has been one of the worst decisions I have ever made. I have been a long-standing mobile customer so it seemed a 'no brainer' to switch, taking into account the advertised speeds and the addition of 5 Gb of data to my mobile account each month, which is great because you will chew through that in the first few days each month when you don't even bother trying to connect your mobile to the broadband when at home. The speeds are awful (getting well less than 1 Mbps consistently), it keeps dropping out and it doesn't each more than about 6-7 m from the router. Avoid like the plague. Just do not bother.
- Location
-
- Location
- South East London
- Reviewing
- EE
- Date
- 2016-03-11
- Location
-
- Location
- South East U.K.
- Reviewing
- EE
- Date
- 2014-10-20
- Comments
-
I had a phone contract with T. Mobile. This year in May, EE got in on the act and started sending me bills. My contract was a standing order, monthly. I have no idea what the bills were for, they were outside the contract. 150 told me they could do nothing for me, that, in fact they were giving me a discount (by sending me extra bills???). I thanked them and told them....no thanks....I am bound by a contract.
Since the contract has ended, and I have actually been freed from their awful service, I am now receiving even larger bills.
I am waiting to see what they say. I have emailed customer service. They are time wasters who generate bills to send to their customers. Beware !
- Location
-
- Location
- South England
- Reviewing
- EE
- Date
- 2014-11-29
- Comments
-
Customer service from EE is without a shadow of a doubt the worst I have ever experienced. Switched my old Orange Livebox over to EE (because they told me I had to) so I was an existing customer, had an account already for years, same address, same billing details, etc. They completely cocked up the setting up of the direct debit (apparently had to be re-setup) TWICE. The first time they cut off my service without any notice. Both times they sent me letters about my missed payments, both times they admitted fault but sent me round the houses trying to get the late payment fees refunded and the big red mark against my credit rating expunged. It's taken months. Utter nightmare outfit. Had EXACTLY the same direct debit problems switching Orange mobile to EE. As soon as these contracts end I am off. Been a loyal Orange customer for nine years but EE can get stuffed.
- Location
-
- Location
- South Glos.
- Reviewing
- EE
- Date
- 2014-02-26
- Comments
-
Been with Freeserve/Wanadoo/Orange for years. After a storm, my broadband dropped from about 2 to 0.2 Mbs. Phoned EE, they sent a BT lineman who could not fix it. It took me 2.5 week to get a BT broadband engineer. When he called, he said there was a fault in their wiring. Every day for a week, EE called asking me to turn off/on/reconnect/look at router config. They would not believe what BT said, and told me that there was a fault on my extension. I DON'T HAVE AN EXTENSION. I'm off to BT with a still faulty line. At least they won't have EE trying to cancel the call.
- Location
-
- Location
- SOUTH OCKENDON
- Reviewing
- EE
- Date
- 2018-01-07
- Comments
-
This is a joke of a company DO NOT USE THEM
- Location
-
- Location
- south shields
- Reviewing
- EE
- Date
- 2015-01-17
- Location
-
- Location
- South Somerset
- Reviewing
- EE
- Date
- 2021-11-05
- Comments
-
Quite simply the worst broadband provider I have had in 20 years, and that is comparing to services that were operating 20 years ago. Constant multiple drops per day - no internet. Get disconnected from Teams/Zoom calls, can't watch TV since it is all network stuff these days. This is 2021 people, I feel like I live in the dark ages with EE as my provider. I actually think I could do a better job. And before you ask, it is not my cables in the house, I have had them checked and EE sent an engineer to sort it and they couldn't find the problem. I have switched routers and the problem remains. I didn't have these problems in this house with either BT or Sky Broadband although I wouldn't recommend Sky either. Just simply useless and I'm not sure how they can hold me to my contract when they are not providing what they promised - reliable speeds that don't drop out every day.
- Location
-
- Location
- South Wales
- Reviewing
- EE
- Date
- 2018-08-29
- Comments
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I live in an area where high speed broadband is not available. I opted to use EE 4G broadband with an external antenna. Speed is good at around 20mbs (compared to 2mbs on landline. The biggest issue is that broadband is capped at between 50 and 200 gb depending on which package you purchase. I have 200gb which lasts 3 weeks leaving us without any internet for one week each month. we are not particularly heavy users although my three children do watch TV online. Customer service are great, they have on 2 occasions refreshed the broadband mid month but they cant keep doing that. I'm tied in to an 18 month contract which I regret taking out. The landline was slow but at least it was always available.
- Location
-
- Location
- South Wales
- Reviewing
- EE
- Date
- 2021-01-05
- Comments
-
Overall Broadband speed is ok but I sometimes lose signal if I'm in the kitchen or bathroom. My biggest gripe however is the lies that they tell you. I was told that there wouldn't be a deposit as I'm already with EE which is why I chose them in the first place so imagine my shock when my first bill went out and it was £73! That was after having my broadband up and running after for only 3 days with the month before being without it working as the work hadnt been done on any of the days it was supposed to be done. I also set up for my bill to go out on the 8th of each month so I know I have the money to pay it which is why they set it up for the 5th instead
- Location
-
- Location
- South wales
- Reviewing
- EE
- Date
- 2015-08-19
- Comments
-
Was with talk talk I thought they were bad, BUT EE are the worst service ever, customer service is appalling once they got you on there books they don't want to know you.
Please take my advice give them a miss, can't wait for my contract to end.
EE if you read this and you care about your customers take note.
- Location
-
- Location
- South Wales
- Reviewing
- EE
- Date
- 2021-09-23
- Comments
-
I pay for super fast fibre of around 80mps,I get 50 or sometimes lower, useless
- Location
-
- Location
- South Wales
- Reviewing
- EE
- Date
- 2015-12-29
- Comments
-
Up in till a few months Ive had not problem lately tho i have nothing but issues with my BB from EE but to be fair Ive contacted them each time this issue as happened and they've always managed to help regain my connection in the short term
- Location
-
- Location
- South wales
- Reviewing
- EE
- Date
- 2018-09-01
- Comments
-
Even writing this short review is painful. Regular download speeds of 0.3mb. Haven't watched a film to the end in months. Such a waste of money. Due to swap providers on 4th September and it can't come quickly enough.
- Location
-
- Location
- South West
- Reviewing
- EE
- Date
- 2017-08-08
- Comments
-
So impressed with EE. I have been a customer with them for 3 years and nothing but fantastic customer service. I just spoke with them regarding moving house... was expecting a lengthy phone call to arrange. Took a few minutes and everything was sorted, no charge, no fuss, just fantastic customer service. Would definitely recommend.
- Location
-
- Location
- South West London
- Reviewing
- EE
- Date
- 2019-11-09
- Comments
-
Awful. Cuts out several times an evening, slow to load and am cut off every month due to 'no data' - with service resuming a couple of days later. Contract is up in February and I'll be leaving them.
- Location
-
- Location
- South West London
- Reviewing
- EE
- Date
- 2014-07-20
- Location
-
- Location
- South Yorkshire
- Reviewing
- EE
- Date
- 2015-03-03
- Comments
-
Good as long as their is only one user, any more and it completely flops and is very frustrating. They also block P2P connections most of the time.
My friend has virign and it seems flawless where as EE seems more like minor broadband upgrade.
Would strongly recommend against getting EE even if it is a little cheaper, not worth any savings.
- Location
-
- Location
- South yorkshire
- Reviewing
- EE
- Date
- 2018-07-04
- Comments
-
Terrible, terrible, terrible! Service apeed was rubbish but i used it lightly, but customer services is atrocious. So rude and completely useless. They also lied on the phone saying they spoke to me about the contract changes which they never did. Avoid at all costs!!
- Location
-
- Location
- South Yorkshire
- Reviewing
- EE
- Date
- 2017-09-09
- Comments
-
Switched to EE from BT. Although I was happy with BT, it is very expensive. What a mistake! from literally the very moment we switched it all started to go pear shaped. I like to stream films but had to cancel now tv and net flix as it never worked so wasn't worth paying for. Every time I phoned nothing was done. I'd say it was usable 20% of the time. The only thing that was different from bt was the hub of which we had 3 from EE. For the las 3 months of my plan I didn't have to pay as I was so appalled by then and annoyed as I was paying for something I wasn't getting that I told them I'd cancel the direct debit anyway and wouldn't pay another penny. After all if this was electricity or gas I'd be sat in the dark freezing. Switched back to BT and from the moment of switching everything started to work ok again. Moral of the story- you get what you pay for.
- Location
-
- Location
- south yorkshire
- Reviewing
- EE
- Date
- 2014-12-23
- Comments
-
I orded ee fibre in the middle of October after a week went by I noticed my phone was working and find I had a new number ee never told me then a few more days went past then I text saying my activation date 17/12/14 by 23.59 I looked in morning and found my router to have a red light after 4 days of ringing ee I finally spoke to someone who told me my order had been cancelled he set another order up which after speaking to someone today that order cancelled aswell another order today 23/12/14 and I have reseaved a message telling me my my internet will be activated on 21/1/15 what a joke just wondering if internet will be a bad as there customer service , reliability, speed and the worse thing I hate been lied too. Also to add I say 1in 5 staff now what there on about better odds on a lottery scratch card lol &&&& look elsewhere $$$$$$
- Location
-
- Location
- South Yorkshire
- Reviewing
- EE
- Date
- 2016-05-09
- Comments
-
Where do I start. Having had my order cancelled by gremlins in the system I am left with no internet but a landline taken over by EE. It appears it's not their policy to notify customers of cancelled accounts but they are will for me to be lumbered with a random landline.
Complaint then escalated after having to renew an order only to get a call today from there executive dept to ask if my service is up and running. Muppets......they asked me what my complaint was and sounded confused that I was angry as I was expecting this call to be the answer to my complaint not for me to re raise a complaint.
Run by fools and I was more of a fool for thinking it was going to be the flawless transition sold to me. EE should not be allowed to sell their product. Customers should be treated far better.
Hence cancelled my order.....doubt it was even in the system again and returned to plusnet
- Location
-
- Location
- Southall
- Reviewing
- EE
- Date
- 2017-05-10
- Comments
-
I have had speeds of less than 1 mbps maximum of 4mbps.terrible
- Location
-
- Location
- southampton
- Reviewing
- EE
- Date
- 2015-01-19
- Comments
-
very bad service from EE technical department. I ordered EE broad band 1st of January 2015. i didn't get any internet until today(19/01/2015). But EE charged their monthly rental and everything from my account two days back. I do not recommended this EE broadband service to others. all starting programme very very poor. Don't waste your time.
- Location
-
- Location
- Southampton
- Reviewing
- EE
- Date
- 2017-10-12
- Comments
-
Very slow broad band and very bad customer service.
If you are an existing customer they will sent a text to get the
Feedback but you can't score it. These text not delivered to them. I was with EE more than 3 years but because of their
Bad customer service time to leave them.
- Location
-
- Location
- Southampton
- Reviewing
- EE
- Date
- 2018-01-05
- Comments
-
Nice connection when it works, customer service was nice, but I am getting a bubbling feeling of hate in my chest because of the sheer choppiness and unreliability of the connection. I'm trying to play online competitive games, and my ping goes from a decent 30-50ms to 3000ms at the drop of a hat. I can have a 3mb download speed the one second (rare, though - averages at around 1mb), and 50kb the next. Customer service did the best they could, but said that they can't help with ping because they don't look at or care about that.
So frustrated. As soon as my contract expires I'm choosing a new ISP. The annoyance of playing a close game and then being booted out because of your service provider is driving me through the roof.
- Location
-
- Location
- Southampton
- Reviewing
- EE
- Date
- 2016-04-12
- Comments
-
We switched from sky to EE, our biggest mistake in our life. They said we will have better speed, we have slowest speed so far and broadband stops working all the time. when we complained , they said if there is problem in your home , you will have to pay for cost towards fault!!! Still broadband connection dropping off continuously!!!
Would not recommend EE ever.
- Location
-
- Location
- Southampton
- Reviewing
- EE
- Date
- 2016-11-17
- Comments
-
Useless customer service, unreliable speeds even on a wired connection , I live in a very small flat and the wifi will only pickup in the same room as the router not fit for purpose.
- Location
-
- Location
- Southampton
- Reviewing
- EE
- Date
- 2018-05-29
- Comments
-
No one can understand how awful EE Broadband is until they try it!!! It is the worst broadband in the country. They know it and just do not care. We were sold this package with a tissue of lies. Did not have this problem with SKY so we know that EE is lying when they use the "it's the line" routine. They promised to exceed the line speed that we had with SKY. We are not getting a tenth of that speed. What we were promised is nothing like the garbage that we have. We have complained over a dozen times now but nothing. They are not to be trusted. We will let this contract run out and go elsewhere. Honest advice is keep as far away from EE broadband as you can!!
- Location
-
- Location
- Southampton
- Reviewing
- EE
- Date
- 2017-06-27
- Comments
-
Have been with EE mobile for many years and had ups and downs with customer service however, this review is for broadband which I switched over to just a couple of weeks ago and, touch wood, so far it has proved to be a seamless transition from BT and speed and reliability are already improved.
- Location
-
- Location
- Southampton
- Reviewing
- EE
- Date
- 2015-09-15
- Comments
-
Switched from sky after 5 years to save on money. Been with ee for 7 months. In that time have had no connection for a total of 37 days. Have had 2 BT engineers and 2 routers but still problem persists.
Customer service is atrocious. If they can not solve your problem, they will hang up! When you ring back you have to start again. Been trying to cancel but apparently I have to report a fault for 30 consecutive days.
Do not buy!
- Location
-
- Location
- Southampton/isle of wight
- Reviewing
- EE
- Date
- 2018-03-25
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
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