1,612 Customer Reviews over 41 pages
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- Location
- Sheffield
- Reviewing
- EE
- Date
- 2014-07-30
- Comments
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My experience with EE has been so good I feel I have to give it a positive review. The switch over from BT was smooth and easy although there was a slight delay it was all fixed 2 hours after I enquired about it. The major improvements i am seeing however are easy to sum up. I was paying £42 per month for broadband and phone line with BT on getting a new mobile contract and switching my broadband to EE my monthly communications outgoings have in fact dropped by £5 (yes effectively EE paid me to leave BT and gave me a new mobile phone). Not only has the service been infinitely better than BT's and it's a lot cheaper, but also just by changing providers (no change was made to the line) my download speeds have doubled.
Thanks EE
- Location
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- Location
- Sheffield
- Reviewing
- EE
- Date
- 2013-07-15
- Comments
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Rubbish with choking at peak times..cant even listen/watch youtube without constant buzzing due to streaming restrictions,ie slowing speeds due to 'traffic management'at peak times !
Sorry,but avoid if you use torrent/streaming sites !
- Location
-
- Location
- sheffield
- Reviewing
- EE
- Date
- 2014-08-08
- Comments
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First of all worst customer service in the world i was trying to cancel my contract with ee got through to them after 30 min They was realy nice till i asked them to cancel it then all changed they were rude then i had to go to work cos i was getting late i asked her ( woman i was talking to) can you call me back when i am free she said she can,t but she can give me a direct no to call after work i rang the no and i got through to talk talk i asked them if they had anything to do with ee reply was no i apologise to them and got back to ee and told them about everything all they said she has apologised for making fun out of me by giving me talk talk no its like punch some body and say sorry now thanks say no to ee bye
- Location
-
- Location
- Sheffield
- Reviewing
- EE
- Date
- 2015-09-24
- Comments
-
The worst service by far I've ever seen! First when I subscribed they gave me a discount which I didn't receive at all. I had to chase them for the discount and after 2 visits in their office and 5 calls to their "Customer Service" I succeeded to get my discount. It was awful experience!
On top of that, they continued my account for one additional month and charged me about £20 for that!
So in general, don't believe EE, all their discount, prices and offers are just on paper in reality you will get broadband much more expensive than what you sign for!
If you liked to be lied, EE is perfect!
- Location
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- Location
- Sheffield
- Reviewing
- EE
- Date
- 2015-01-29
- Comments
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EE is the worst company I've ever come a cross. The customer service is disgraceful I can get more sense out of my 7 year old son then them. The whole price plan had been mixed up and had to call them 6 times explaining the same thing as the overcharged me for service that was supposed to be free. Every person I spoke to was worst then the last one. Thank god I left during the 14 day cooling off period as I had to be on the phone up to 4 times a day with them to sort out all their issues. One customer service assistant told me I shouldn't leave them as I just get the same service for more money from any other company.....what a cheek!!! Avoid avoid avoid!!!!
- Location
-
- Location
- Sheffield
- Reviewing
- EE
- Date
- 2023-11-28
- Comments
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EE broadband customer service is shocking! Trying to renew my broadband account. Can't get through on the phone, and I'm not paying to be seen quicker because that is daylight robbery. When I tried on the app, for some reason the app is telling me the email I use for them is wrong which is rubbish. There is always constant issues with EE.
- Location
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- Location
- Sheffield
- Reviewing
- EE
- Date
- 2014-02-08
- Comments
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No, I do not work for EE, just in case anyone gets that impression. It seems that if you have anything good to say about EE, then people think you work for them or are paid to do it. I switched from Talktalk to EE this week. My phone line switched over without a hitch and although there was a slight delay in activation of my fibre broadband (apparently caused by BT) I have been up and running for the last three days without any hitch, speeds of about 40M on average - and that's from a slave socket at the opposite side of the house - 22M on the wireless network in my office. No drop out. No interruptions and my movie streaming is flawless. Maybe I'm situated in a good area, or maybe I'm just lucky, but I haven't had a single thing wrong with the service I get from EE. The router arrived in good time, plugged it in and let it synchronise for five minutes, entered my password for the wireless and that's it. Up and running with no fuss or drama. I'm happy and based on my experience, I wouldn't hesitate to recommend EE to my friends or family as an internet provider. Far better than my Talktalk internet service, which did drop out far too frequently, usually half way through booking holidays or buying stuff online. As a self publishing author, I also need to upload my book files and design covers, and this was also frustrating. It didn't give me the speed that they claimed it would, and at weekends it was practically snail pace. So, I'm happy I switched, and I'll say it again for the suspicious...I do not work for a get paid by EE to say this! Okay?
- Location
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- Location
- Sheffield
- Reviewing
- EE
- Date
- 2014-12-18
- Comments
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Terrible. Cannot work, cannot stream video, cannot reliably upload files. It's back to dial-up days for speed. £125 voucher with Amazon for switching, but I think I'm going to have to pay my way out of this one...
- Location
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- Location
- Sheffield
- Reviewing
- EE
- Date
- 2013-10-17
- Comments
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Firstly to the people who dont do research first and find out the calls are weekend only or they arnt getting the speeds they expected do research first.
I expected around 40meg (mbit/s for uou people that dont know the difference between a bit n a byte there are 8 bits in a byte so effectively you download at 1/8th the speed your bandwith says, then its bytes) i get 38, my only floor with EE is they throttle P2P data at certain times but they specialise in gaming so thats a priority. As for the bright box if you configure it properly and allocate your devices with the apropriate bandwith its a decent router. Conection speeds of 144mbit/s on my mac which is decent dor a b/g/n router. The main problem with EE is they dont explain things very well with simpletons, none IT literates and people that just dont bother researching something and expect someone to know everything about a product in a day of training.
Do your research first, get someone that knows about networking to configure your router if you dont have clue then you will be happy with your service.
- Location
-
- Location
- Sheffield
- Reviewing
- EE
- Date
- 2015-03-10
- Comments
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There is really nothing good to say about EE, but there's plenty of bad! I can't believe they are allowed to continue with business. The service is absolutely shocking, I thought Sky was bad but these people are a complete joke. Not getting a penny out of me! Speed is terrible, the customer service constantly fob you off, but they let u know when your bill is pretty fine that's about it.
- Location
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- Location
- Sheffield
- Reviewing
- EE
- Date
- 2016-05-08
- Comments
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I have had EE broadband service for 9 months now. Since I joined I've experienced frequent disconnection and extremely slow internet connection. Customer service is not helpful as they make it seem as if it is your fault. I feel like I'm in 1999. I really cannot believe that Internet service can be this slow. I will not wait until my contract ends. I am switching! DO NOT PURCHASE EE's BROADBAND SERVICE!!!
- Location
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- Location
- Sheffield
- Reviewing
- EE
- Date
- 2014-11-08
- Comments
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Probably the most embarassing company to claim its excellence with its services.
We have been waiting since the beginning of October and every time we call at the end of the proposed time EE issue to us a statement that it will be up and running in x amount of days, it never is.
They are so unhelpful and will not take full accountability, of their disastrous work effort and rate. An absolute shambolic experience and I will never go to EE after this contract.
- Location
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- Location
- Sheffield
- Reviewing
- EE
- Date
- 2014-07-12
- Comments
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I changed to EE from Sky for my broadband & home phone as they said I would get as good speeds MBA/ sec as receiving with sky and I got a good deal on the pricing with an Amazon voucher after 3 months and paying 12 month line rental upfront.
First problem was never advised by email when I was due to change just lost connection.
The connection speeds are very slow
Landline went off, rang customer services and gave them my number and they said nothing wrong with line and asked me to check the phone was working, after a bit of delving I find they have changed my landline number!!!!!!
Ring back and advised they do this when taking over from sky & talk talk but they can get my number back in 24 hours.
Totally regret moving and am considering trying to cancel contract I've only been with them for 5 days and don't pay my 12 month upfront line rental till my first bill, so hope I can.
- Location
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- Location
- Sheffield
- Reviewing
- EE
- Date
- 2017-02-09
- Comments
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Omg they billed me for £80 and connection fee £50 when I called they said they won't charge me for connection fee.i called EE and the guy who was on phone was so rude to me and kept saying omg are you even listening to me.ee broadband got the worst customer services ever I wish I never took they broadband. Don't go with EE waste of time arguing with rude staff
- Location
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- Location
- Shipston
- Reviewing
- EE
- Date
- 2016-09-22
- Comments
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Absolutely rubbish!regret change Bt to ee. Terrible slow . Cant do anything even with only one device connected work in the late night. Awful customer servise
- Location
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- Location
- Shipston-On-Stour
- Reviewing
- EE
- Date
- 2016-03-02
- Comments
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Worst ISP I have ever been with. I am struggling to even write this review because the internet keeps dropping out. Very poor download speeds and horrendous upload speeds. Do yourself a favour and join another isp.
- Location
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- Location
- Shotts
- Reviewing
- EE
- Date
- 2020-09-02
- Comments
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Switched from bt to EE as it was supposed to be an easy switch, unplug and plug the other router in, I'm now left with 5 days no internet as they cant figure out what's wrong, cant review much else. Not to happy about it as im working from home and need it.
- Location
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- Location
- Shrewsbury
- Reviewing
- EE
- Date
- 2016-01-20
- Comments
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Worst broadband provider I have ever been with. Internet turns off every 10 minutes after 9pm. When you phone for help they are rude and send you to someone in India. When I told them I want to cancel they put the phone down on me. I would never go back to them.
- Location
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- Location
- Shrewsbury
- Reviewing
- EE
- Date
- 2020-03-05
- Comments
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Remote village so strength could be better. Overall, mostly satisfied.
- Location
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- Location
- Shropshire
- Reviewing
- EE
- Date
- 2015-11-07
- Comments
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Awful, the worst broadband provider I have ever experienced. Do not ever go with Ee.
- Location
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- Location
- Shropshire
- Reviewing
- EE
- Date
- 2018-11-13
- Comments
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Broadband speed 1.6mbps so slow and rubbish
- Location
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- Location
- Shropshire
- Reviewing
- EE
- Date
- 2021-11-16
- Comments
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Pathetic speed, dlm capped it at 7.79 just after renewing contract. Was getting 14 before, sync speeds stuck for months. Nobody will sort it. Ee say it's open reach that set profile and openreach engineer says it's isp. One side is lying and I know line is capable of twice the speed so no I don't rate them.
- Location
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- Location
- shropshire
- Reviewing
- EE
- Date
- 2014-11-09
- Comments
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Recently moved house no broadband after 6 weeks just empty promises and lgnorant staff bunch of useless cowboys
- Location
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- Location
- Sidcup
- Reviewing
- EE
- Date
- 2015-11-04
- Comments
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I have been with EE for only three or so months and at first the broadband was running fine, then a few weeks on, the broadband connection kept failing. It was noticeable that our network could not cope with numerous devices. I phoned the customer services four times, oh my goodness, what a waste of time!
So now We're leaving to go with another company, they wouldn't even scrap the fee for leaving the contract early as a good will jesture. It goes to say I definitely would NOT recommend EE to anyone!!
David Cherry.
- Location
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- Location
- Sidcup Kent
- Reviewing
- EE
- Date
- 2014-06-10
- Comments
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I signed up for EE broadband and promptly cancelled after reading the extremely poor reviews on this site.
I then read the reviews for Virgin, BT etc (which incidentally were just as bad!!) I decided that people probably only post bad reviews and do not bother with posting good reviews because they are satisfied and cannot be bothered to take the time.
I decided to jump back in s**t or bust and go for EE £2 a month unlimited broadband with free weekend calls.
I have to say that I am totally satisfied with the service I have received. EE communication about the process and ongoing communication about the installation was top notch.
I did intially have a problem with the speed of my broadband which was incredibly slow (the phone socket in my house was at fault) and so I had the chance to see how good EE were at sorting out problems. I would give them 100% in their efforts and their endless calls to me to deal with the problem. I even had a chance to speak with the call centre in India and found the tech guys there very helpful.
My broadband is now running smoothly and as I was previously paying £29 with BT for unlimited broadband (not even Infinity) along with their mandatory charge of £1.75 for their call waiting service, making a total of £31.75 per month I am now an extremely happy bunny with a yearly saving of roughly £350.
My speed now is equivalent to what I was receiving from BT on their bob standard BT Hub.
So peeps I would say to you take the plunge and give EE a go.
- Location
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- Location
- Silsden
- Reviewing
- EE
- Date
- 2015-10-06
- Location
-
- Location
- Skegness
- Reviewing
- EE
- Date
- 2022-07-01
- Location
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- Location
- Skelmersdale
- Reviewing
- EE
- Date
- 2014-10-16
- Comments
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I have been with Orange broadband for several years, and the service was quite good, I was happy with it. BUT since EE has taken control the service is virtually unusable. I was getting around 3meg with Orange, now I am only getting 0.29 KBPS, which is virtually unusable. I have to sit and watch that bloomin streamer rotating. when I have called the Orange help phoneline you get someone in a call centre in India, you can't make out what they are saying, because the line is bad( not my phone) I have had enough of EE, so now I am looking at alternative broadband providers.
- Location
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- Location
- Skipton, England
- Reviewing
- EE
- Date
- 2016-11-16
- Comments
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I see a lot of bad reviews about EE. So I'm guessing aside from my own personal experience, their services can be hit an miss. Though nevertheless I'll give an account of my experience with EE.
18mth Contract 76mb Fibre Broadband and Homephone.
I'm 19 months into using EEs fibre broadband and couldn't be happier. My download speeds sometimes exceed the 76mb advertised speeds by a mb or 2. I never seem to be slowed down at peak times and even though I use up an astounding amount of data. I've still not been slowed down or received correspondence to stop.
In 19 months, I have not once had any outages. Always a stable connection.
Aside from the actual product, which from my experience, has been amazing. Their customer service I have to admit is shockingly awful.
The customer service representatives don't really seem to care. Any complaints are dealt with in a, 'not our problem', kind of fashion. Usually only being resolved after escalating the matter.
I can understand why those who have had issues, don't rate EE highly. As I can imagine getting an issue sorted if something goes wrong can be very frustrating with EEs poor customer service.
For me, no longer being tied down by a contract as I'm now into a rolling contract. An never having issues with my broadband and getting the speeds I'm paying for. Is what keeps me with EE. If any of that changed, I'd be gone in a heartbeat.
- Location
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- Location
- Slough
- Reviewing
- EE
- Date
- 2015-01-22
- Comments
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Very bed customer services and all advisers are not fully trained to handle any complains.
- Location
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- Location
- Slough
- Reviewing
- EE
- Date
- 2016-03-31
- Comments
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When it works it's fine it a little slow but when it goes wrong you are in deep trouble. The worst customer service ever.
People hanging up on you, consistent lies, poor compensation for loss of service.
You get a different story every time you call - it will be up again tomorrow, it's being fixed now, they've only just looked at..
When it's works it's good but when it goes wrong exist stress, being left on hold, people hanging up on you and lots of lies. Both times it's gone down its been for a fortnight.
- Location
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- Location
- Slough
- Reviewing
- EE
- Date
- 2018-07-15
- Comments
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The Broadband download speeds for this ISP have diminished month on month, until now I barely exceed 1.2Mps. This is outrageous! Countless times I have complained, the router has been changed, EE says it has done this and that and yet the download speed is still appalling.
There are two points to be noted here:
Firstly that the speed used to be much higher.
The second point is that with my previous ISP the download speeds....for the same line and set up....were around 24Mps.
So, either there has been a cataclysmic disaster with EE.....which means they should have repaired it OR there is a policy of constricting download speeds to existing customers. The moment this contract expires I am leaving for good.
- Location
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- Location
- slow broadband
- Reviewing
- EE
- Date
- 2018-06-05
- Comments
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Chronic broadband. Chronic service...chronic slow speed. Often can't log on. Can't use firestick. EE broadband = Chronic Joke!!!!!!!
- Location
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- Location
- SlowInternet
- Reviewing
- EE
- Date
- 2018-05-10
- Comments
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Waiting 7 weeks for them to fix problem, they send 1 SMS every 2 weeks "We sorry for taking to long...We know what is the problem and look into it...We are working to gain access to the side". I know problems can happen, but taking so long to fix it, I don't think it's normal. Aside from that the max speed drop sometime to 4Mbps according to multiple side speed test. Need to restart router in order to get back up to 8Mbps. Avoid waste of time and money.
- Location
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- Location
- Sole Street, Kent
- Reviewing
- EE
- Date
- 2016-09-05
- Comments
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Switched from Sky was promised seamless transfer. Sky disconnected at 0430 5th May 2016 - No EE line activated.
Contacted EE Customer Service line faults do not open until 0800 - speaks volumes.
DO NOT CHANGE TO EE
- Location
-
- Location
- Solihul
- Reviewing
- EE
- Date
- 2018-08-04
- Comments
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No polite words can describe this load of garbage. Unfit for the purpose. Too slow to use for everything. No customer support. No interest from EE. Complete rip off. KEEP AWAY FROM EE.
- Location
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- Location
- Solihull
- Reviewing
- EE
- Date
- 2017-10-27
- Comments
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I've been a loyal customer of EE on mobile phone for I can't even remember how many years as it used to be part of a double contract without any problems.
But the Broadband is just stress as I was told £200 if I wanted to pay that upfront and then it would be a couple of pound a month for the next 18 months and I would get the 1st month bill then pay up the £200 which in thought that's strange but I thought ok.
Well installation that was just pure hell from the start with and now on to 2nd bill I've paid nearly £60 on 1st bill and now trying to charge me £21 a month and now I've ? it they're saying it's £300 and then a couple of pound a month if that was the case I would of gone to Virgin and got it off them.
It's now in dispute and I'll put a update when I get a reaction or resolution from them.
I've also seen other people say exactly the same thing as what I've put up so I would like to wish everyone else luck that needs it also.
Many Thanks.
- Location
-
- Location
- solihull
- Reviewing
- EE
- Date
- 2015-02-05
- Comments
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I wish i had found this site and read the comments. after 1 hour to the connections team yesterday told that the transfer of our business line and number of 5 YEARS from Bt would not be happpening!!!!!!!! they dont do business packages!!!! the double allowance of data per month on the new mobile phones contract will not happen either!!!! Was misold the whole package by person in shop and fed BS all the way thru!!!! As a Tree Surgeon and Specialist that struggles enough for work in the current climate in the winter months EE may well have put the last nail in the coffin if i lose my landline number!!!! 20 mins to BT last nite and my service is being transfered back at a cheaper price than before and less than EE!!!! hopefully the promised transfer and number come back. if not look to the papers to see some free advertising EE. have to agree with all of the previous comments, forgot to mention that predicted speeds were around 7mb/s which would not even have run my mobile let alone all of the devices owned!!! DISMISS AT YOUR OWN PERIL READER!!!!!!!!!!!!!!!!!!!!!!!!!!!
- Location
-
- Location
- Somerset
- Reviewing
- EE
- Date
- 2014-03-25
- Comments
-
It is cheaper than BT, and faster than BT too (moved to fibre, and i still cost less). BUT I've been calling them non-stop for five days now (well, once approximately every hour) to get help with a technical issue. Every time I have had the message "There is currently no-one available to take you call <disconnect>".
- Location
-
- Location
- Somerset
- Reviewing
- EE
- Date
- 2015-01-03
- Comments
-
Appalling: rang them to move house and was told that all was fine. Rang again after the day broadband was due to be set up and was told that I had no account with EE (despite having used them for some time previously), eventually found out that they had messed up the transfer and that they would have to start again (broadband would now be set up on jan 2, we moved on Dec 16, I initially rang on Dec 7). Then rang today and they have no record of my last conversation and the broadband order has not been set up. So we are starting again, and apparently will now be expedited... broadband now set to arrive on Jan 6. If not I will leave as they will have to waive the cancellation fee (only possible if they have taken more than 30 days to process the order - a length of time that speaks volumes for their own confidence in their abilities to work to a deadline).
Annoying since prior to this we had no issues (hence the speed and reliability scores).
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
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