1,612 Customer Reviews over 41 pages
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- Location
- leeds
- Reviewing
- EE
- Date
- 2015-03-20
- Comments
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absolutely rubbish from day 1. broadband works for a few hours a day at most. technical support say keep doing resets. what a crappie company I despise these lot trying to get out of the contract now. complete horse manure service.
- Location
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- Location
- Surbiton
- Reviewing
- EE
- Date
- 2019-01-12
- Comments
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I could live with broadband speed although it was slowing down to a halt very often. The problem I have with EE( as well as with many other providers) is that after the end of my contract they started charging me about 70% more. That's not the way to treat loyal customers.I perceive this as highly unethical on their part. They know very well many people have no time to track every payment. I they finally notice something is wrong they will instantly sweet talk you into another contract with them cutting the price by half. They can afford this scam only because there are still lots customers who go for that. I am saying NO!!!. I AM LEAVING YOU EE FOR GOOD. YOU FOOL ME ONCE...
- Location
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- Location
- barnet
- Reviewing
- EE
- Date
- 2013-09-05
- Comments
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This company is a joke ! I never exepierenced worst service that I got from EE. EE's customer service members are not well trained, their system loses account data it self :D(that's what I have been told), their arrangements with subcontractors is too buorocratic. I placed an order for broadband on the 9th of august. I was told that in 5 days the line should be active. 5 days later ( still did not recived rourer) I was asked to wait another 10 days. 10 days later ( new router was sent- that's what they say) I was told that someone made a mistake and the activation was made on telephone line but not broadband- have to wait another 10 days. 10 days later ( still haven't received the router) I rang the company and was told by Mark that my account was redundant so it could never be activated and have to wait another week. I coundt handle this anymore so requested to close my account. Couple hours later the manager calls me back (as I requested) to apologise cause the line was active but Mark made mistake and closed activated account. Now I would have to open new account and go through the whole process again. Lol!!!! Deicided not to. And there is me reiciving email from EE saying that I will be charged penaulty fine for breaking contractual agreement prematurly. Well done EE ! You are great!
- Location
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- Location
- Stoke
- Reviewing
- EE
- Date
- 2021-11-24
- Comments
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Asked Plusnet to add a new router to our house such that we'd have two separate wi-fi's. They said that was fine but proceeded to unplug our existing WiFi and not supply us with a new one. When they finally did supply us with one WiFi it was unreliable and overall very poor. Awful.
- Location
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- Location
- manchester
- Reviewing
- EE
- Date
- 2016-10-09
- Comments
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i give EE no stars if your thinking of purchasing broadband don't bother signed up with EE 6 weeks ago and its worked maybe about a week extremely slow customer service are liars my advice is don't bother
- Location
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- Location
- WEST MIDLANDS
- Reviewing
- EE
- Date
- 2017-06-11
- Comments
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Been having trouble with my broadband since December 16 they changed the router as days gone by programmes would still buffer. Contract now ending after paying 74mbps fibre for 18mths now saying fibre does not exist at my house and can only see 2mbps after talking to someone for the 5th time on different days. Not happy ending the ee box for sure it was a pure waste and waiting to fix my phone line after all this time. Just be careful with what they tell you.
- Location
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- Location
- Horsforth
- Reviewing
- EE
- Date
- 2016-07-19
- Location
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- Location
- Thanet Kent
- Reviewing
- EE
- Date
- 2015-11-01
- Location
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- Location
- North devon
- Reviewing
- EE
- Date
- 2015-03-02
- Comments
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AWFUL!!!!! Had broadband installed into a holiday home that was to be let out. We live three hours away from property so couldn't pop back easy. Took three months to receive router as they had wrong address yet everytime I called they would say they had the right address till the 5th call they told me oh we haven't got the right address here. Then it wouldn't work. Calling them is a nightmare! Customer service useless, have had the phone out down on me multiple times after waiting half an hour to get through!!! Then after we finally get our router... Get it working... We get a letter saying you want to cancel please send router back. Call ee, first time got through lady asked what my name was and said your not the account holder (I'm the joint account holder) and she just put the phone down on me!! Got through again after 15 mins and they said there was no evidence to why we was sent the letter. And whilst he was looking up our details I could hear other people in office saying stuff like "you should hear this dick head... Wants money back ha ha ha" I'm pretty appalled by their attitude! Now we are just waiting for the Internet to get cut and dreading having to call them again. Worst company I've ever come across. Ever.
- Location
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- Location
- Manchester
- Reviewing
- EE
- Date
- 2015-11-01
- Comments
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We switched from sky to EE - I wig I had read the reviews first ...... Their broadband aswell as their customer service is nothing less than a joke and I feel like I've been scammed. We can't load anything on our phones it's quicker to use our network internet (not EE) and switch off the wireless - we can't watch Netflix - or browse the Internet without waiting 10 minuted to load a page ..... Then there's the customer service ..... Rang 5 times each time waiting to get through for over an hour .... Tech guys tell us same thing "no issue" ..... Obviously is an issue because I may as well have no
Broadband .... Told we will get a call back on three occasions - guess what no call back .... Then got told we would recieve a new router - never came - went On my way! Store to complain and even they couldn't do anything but ring up the same people we rang ........ This company is A JOKE they are as good as SCAM merchants .... I'm basically paying for thin air every month and there's nothing I can do because I'm in a contract and they claim my speeds show at what I paid for which is rubbish ! Avoid like the plague....... That need shutting down !!
- Location
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- Location
- Edgware
- Reviewing
- EE
- Date
- 2014-10-23
- Comments
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EE seem to be going from bad to worse. I renewed my contract about 4 months ago when the internet connection was slow and they said that things would improve. Things have got worse and I'm now waiting ages for pages to load or I get connection lost messages. On the admin side they have not sent me e-mails to my revised e-mail address although this was done at the time of renewal. Okay to Bad to Worse!
- Location
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- Location
- Yorkshire
- Reviewing
- EE
- Date
- 2016-05-13
- Comments
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Well I look at it from two angles: I have EE broadband myself - I signed up to a year's contract including home phone. My year is now up and as I am hoping to move home this year, I am on a rolling 30 day contract so that I can cancel with only 30 days notice. I hardly ever use my landline. All the calls I make are done on my mobile (with another network). The broadband for me has been fine, only once has it gone off and I cannot complain about anything. However, my mum has an iPad which she has been using first on a sim only plan with EE, then a MIFI plan with EE for the last month: right from the start this was doomed - it did not work, kept cutting out. I tried, we both did, going into the local store where the plan had been set up, they said they couldn't do anything, were not interested only that it (the MIFI device supplied by them) could go in for repair but it would take 2 weeks. I said surely if that is the case my mum won't have to pay for the "service". Oh yes they said! I was horrified. Not long after my mum took out a landline and broadband contract with EE. This was due to start and the MIFI plan end simultaneously so as not to interrupt anything. She was given a live date of 12 May 2016 (yesterday). On Tuesday 10 May 2016 her Internet connection went off, EE had disconnected the MIFI in advance without telling her. Yesterday her landline was cut off early morning by her previous supplier and I received a text an hour later from EE to say that her landline/broadband plan was up and running. Still her phone did not work and despite my phoning EE on my lunchtime break and spending time on the call when I had better things to do, when I arrived to set up her router in the evening it still wasn't working. I rang EE again, explained the whole situation, got nowhere, they transferred me to another department where they re-activated the MIFI so she could have "temporary" Internet - at their expense but it had to be on a contract!!! It worked for 5 minutes and then went off again so now my mum is stuck once more with no Internet coverage and no landline. She is in her 80s and lives alone. I am sick of telling the people at EE, they are useless. I will change my provider as soon as I can. Their customer service is appalling.
- Location
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- Location
- Shipston-On-Stour
- Reviewing
- EE
- Date
- 2016-03-02
- Comments
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Worst ISP I have ever been with. I am struggling to even write this review because the internet keeps dropping out. Very poor download speeds and horrendous upload speeds. Do yourself a favour and join another isp.
- Location
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- Location
- Manchester
- Reviewing
- EE
- Date
- 2016-01-02
- Comments
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Worst broadband provider. Terrible connection, very intermittent. Dreadful customer service.
- Location
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- Location
- Glasgow
- Reviewing
- EE
- Date
- 2016-09-07
- Comments
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Worst internet company ever. Internet speed consistently slow. So slow that you can't have a conversation on Skype even without a video. Useless.
- Location
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- Location
- highbridge
- Reviewing
- EE
- Date
- 2016-12-19
- Comments
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weak connection, regularly disconnects for intermediate periods. Customer service ok but nothing special, not worth the money
- Location
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- Location
- Cheshire
- Reviewing
- EE
- Date
- 2015-12-06
- Comments
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DO NOT BUY!!!
We "upgraded" to EE from Sky about 12 months ago and we have had nothing but problems with it. We don't even get download speeds of over 1mb/s and upload speeds of 0.5mb/s when they "promised" speeds of 17mb/s.
You have been warned.
- Location
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- Location
- Bristol
- Reviewing
- EE
- Date
- 2018-08-25
- Comments
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AWFUL broadband. Deliberately slowed my old broadband so I had to 'upgrade' to their new faster service which is totally unworkable! Drops out every 15 mins meaning you a forever losing work and having to reboot. Never get calls back from tech department.... I have now Switched to another provider which is easy and highly recommended.
- Location
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- Location
- northampton
- Reviewing
- EE
- Date
- 2014-04-07
- Location
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- Location
- Rayleigh, Essex
- Reviewing
- EE
- Date
- 2015-01-07
- Comments
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Switched from Plusnet, who of which where fantastic, to see what they where like and I have to say I should have seen some reviews prior to doing so. With Plusnet, whenever I did need to call them, I was greeted politely and felt like I was talking to someone who not only knew what they were doing, but someone who did everything they could to help. I've been with EE for nearly two weeks now and have had to phone many times. Only to find that their customer service are not only rude, but are un helpful aswell. When I phone them I'm expecting them to be able to give me help. Not to sit there mulling in words which slightly sound English. Not being racist or anything but it's awful. The broadband itself is absolutely terrible. I've been using my 4G on my phone whenever I can as it's actually faster and more reliable. EE as a phone proviDer are good but as for their Internet, it's a no no. Should be getting about 20Mgb and I'm just about getting (if lucky) 2-3. And every so often it will just drop out completely. The router they provide is terrible. The signal is very weak when it reaches my room and it's not like it's that far away. Don't even care about the cancellation fee, I'm going back to Plusnet or having a look at SKY or BT. Worst provider I've ever been with.
- Location
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- Location
- Norfolk
- Reviewing
- EE
- Date
- 2016-09-22
- Comments
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DO NOT GO WITH EE BROADBAND
First alarm bell was having a date to switch, but it didn't until a day later meaning I had no broadband for 24hrs. I work from home so lost £95. Once up and running the speed checks looked good but while working it kept dropping out, and while streaming it constantly buffers and has poor quality. We spent hours and hours on the phone with EE. One particular time they did a diagnostic check with completely killed the broadband, again. Another £95 gone from my wages! (I had taken all my holiday so had to take unpaid leave) when we called back we were told its was BT's fault, so they logged a fault. On a third phone call we got through to a tech team at EE who reconnected the broadband and told me that it was (without a doubt) the call centres fault I had been cut off. The tech guy was absolutely fantastic and it did help but it's still not fixed. I can't watch Amazon TV as it buffers every 2 minutes with 'insufficient bandwidth'
We have cancelled our contract and I wish I had never joined them.
- Location
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- Location
- Yorkshire
- Reviewing
- EE
- Date
- 2016-09-27
- Comments
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If you want to sit for hours staring at things loading then this is ideal for you, however if you actually want to recieve a service your actually paying for like reliable broadband speeds then dont bother with EE and thats saying alot as ive been with talk talk previous and let me tell you they were 100x better at providing a good relatively fast speed. EE is so pittifully slow that ut would actually be faster to go down to the local library and use books to find the answet to anything you may need. 0/5!!!!!!
- Location
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- Location
- Glasgow
- Reviewing
- EE
- Date
- 2018-09-15
- Comments
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I was with EE for nearly a year and a half with no issues. Suddenly I got cut off as BT had 'slammed' the line. When I called EE ( my provider ) I was told that they had it in hand and would get me back online within a day. This didn't happen, phoned again to be told the same story, this happened another two times. Eventually after 2 weeks of having no broadband service provided by EE they eventually gave up and said it was embarrassing but all they could do was start the process from scratch and that it would take an engineer a further 2 weeks to come out. They were apologetic but no compensation was offered and they made no effort what so ever to resolve the situation. I was embarrassed for them.
- Location
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- Location
- Preston
- Reviewing
- EE
- Date
- 2016-03-02
- Comments
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Awful don't get broadband through ee
Hours spent on the phone trying to have broadband over a month of messing about. In the end they cancelled the service could they couldn't provide a service
Don't believe the hype of ee advertising. Can't say enough how bad they are.
Mobile phone side is good though
- Location
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- Location
- Reviewing
- EE
- Date
- 2016-03-03
- Comments
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EE Fibre Broadband is very reliable but the speed isn't always the promised 38mbps up.
The customer service for EE as a whole (broadband and mobile) isn't the best, but usually you get the help you need after a while.
- Location
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- Location
- Nottingham
- Reviewing
- EE
- Date
- 2015-02-05
- Comments
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I started a new sim only contract around XMAS and took advantage of a special offer at a local EE Store in Nottingham. i took advantage of unlimited mins/Texts & 2GB Data for £12.99 PM which was reduced from £14.99. At this stage the advisor in the Shop was most helpful... However having been overcharged and incorrectly billed i rang EE Customer service to sort the problem however they cannot help and i was told to contact the shop. I then called the Shop to be told they cant sort this over the phone either! what a joke. I now have to find my original contract details and have to visit the store in person so they can investigate further. I just want to say this is a joke and a huge inconvenience.
Regards
James
- Location
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- Location
- Dundee
- Reviewing
- EE
- Date
- 2016-08-17
- Comments
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I'm disgusted with the service and lack of communication from EE. I would never ever pick them again for a broadband service. Speed is horrible. No more than one person can use the net. Overall utterly disgusting and inexplicably bad service. I'm appalled.
- Location
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- Location
- rhyl
- Reviewing
- EE
- Date
- 2014-05-05
- Comments
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Thought the price was good but service is terrible customer support you cant understand what their saying and downright ignorant staff going back to sky far superior dont touch EE broadband
- Location
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- Location
- TRURO
- Reviewing
- EE
- Date
- 2021-06-20
- Comments
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Moved here six months ago and had constant problems, apparently the line to this community is ancient and needs replacing so our speeds are rubbish and very inconsistent download speed often crashes and our neighbours told by BT that we will have to fund a new cable ourselves, so what are we paying line rental for ? a knackered old cable shared by several houses.
- Location
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- Location
- West Yorkshire
- Reviewing
- EE
- Date
- 2016-11-30
- Comments
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Shame there is no 0 star option. This company is the worste out there. Our 12 month sentence is almost up, can't wait to change to Plus Net for a realiable and consistanct connection.
I would strongly recommend staying away from this company, just like everyone else seems to.
Wish i had checked around befor buying.
- Location
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- Location
- prestwick
- Reviewing
- EE
- Date
- 2015-02-25
- Comments
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Thought i woould post because i looked at reviews following initial frustration when i moved to EE and was annoyed with the service. Why then the good ratings. Well perserverance won the day and i have had three providers who were unable to diagnose a simple problem which EE have now fixed and after i perservered.
My speeds were always 1mb or thereby n switched cause EE guaranteed 3MB. AFter switching i was still only getting 1 MB. I contacted EE and had to go through the usual rigmorol of switching off on etc ethernet connection Foreign contact centre, blah blah. Nothing worked. Eventually they diagnosed a noise imbalance and sent out an engineer from BT. He spent about three hours at my house All free and replaced just about everything still no joy. Eventually he went to local exchange and found a "spare" connection which shortened my route to exchange, Voila instant 8MB. Initially when switching everything back on i got 4mb but eventually over a week the line trained up to 8MB nearly 9mb. I also had one other issue with EETV in that the You tube was freezing after say 10 mins. I contacted them and they have informed it is a known issue which they are preparing software upgrade and will be on all boxes remotely over the next three days.
So after three weeks all is well with a little bit of perserverence and some misunderstanding and communication on both parts i couldnt be happier therefore creidt where its due. I realise i might be lucky as i now know that there are several factors to gettting good broadband but as i say credit where its due to EE as they were the only ones to fix a three year issue at my house.
- Location
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- Location
- Driffield
- Reviewing
- EE
- Date
- 2017-04-27
- Comments
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I switched to EE, from Hull based KC, a month ago, and have been 100% satisfied. They promised a minimum speed of 8mbps, which was faster than the 6mbps I was getting from KC. I've checked my speed almost every day, and it has never dropped below 17mbps, and has been as high as 35mbps, it's also very stable, so no more buffering problems with Netflix and Amazon Prime. Upload speed is also much better than KC. Recommended.
- Location
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- Location
- shropshire
- Reviewing
- EE
- Date
- 2014-11-09
- Comments
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Recently moved house no broadband after 6 weeks just empty promises and lgnorant staff bunch of useless cowboys
- Location
-
- Location
- sw19 3aa
- Reviewing
- EE
- Date
- 2021-09-21
- Comments
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I have never received such bad service in my life, I was given a slot to transfer my EE broadband today from 1-6pm which, we waited at the vacant empty apartment and no one showed or even called, the guy then arrived at 6.45 after we waited 5 hours for him and we had left the vacant apartment at 6.30. The Engineer that arrived was rude and obnoxious implying it was our fault for not waiting longer and has now cancelled our session which we booked in 2 weeks ago, due to his incompetence and inefficiency. My partner and I are looking at canceling both our cell phone contracts and broadband. Disgusting service and behavior!
- Location
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- Location
- Fife
- Reviewing
- EE
- Date
- 2014-04-25
- Comments
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I read all the terrible reviews for EE but in reality this couldn't be further from the truth for me!
Switched to EE from BT about 18 months ago for a cheaper deal, since then the connection has been rock solid. Never dropped once. Did have some issues when using the Brightbox router, but once I binned that it was all resolved!
From the get go we were getting about 3MB speeds, but after some investigation of my own, I realised there was a fault in one of our microfilters, once this was solved the speeds tripled instantly!
In the interest of fairness, their customer service isn't the best, passed from pillar to post sometimes. Was intending to leave to get a cheaper deal on Fibre as exchange has recently been enabled, and the retentions department managed to mess up our upgrade, resulting in about a months wait to be installed!!
All in all, I would recommend EE, provided you bin the rubbish router they give you!!
- Location
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- Location
- London
- Reviewing
- EE
- Date
- 2017-04-20
- Comments
-
Absolutely terrible, if you ever think about getting this broadband... think again. The first day I got 38Mb/s which was exactly what I was meant to get which was fantastic! the next day it dropped to 17Mb/s and since then has been fluctuating between 22Mb/s and 3Mb/s and 90% of the time I get under 10Mb/s which isn't good when I play video games and trying to download new games. This internet always drops out at random times and is very unreliable I hope i'm able to get out of this terrible contract and move to a different one.
- Location
-
- Location
- UK
- Reviewing
- EE
- Date
- 2015-10-01
- Comments
-
I have never left a review before for any company, but EE are so rubbish I have to warn others!
4 engineer visits to switch over, none of them have a clue and actually the problem got worse after each visit.
There is only 1 department in the UK to speak to, and that is cancellations.
Passed pillar to post on every issue, its been over 2 weeks with 0.5mb speed and a very crackly phone line and no TV service.
Absolutely shocking, also been told I can't cancel until they have had 30 days to try and fix the issue.
So, looks like I have another 2 weeks of no service before I can leave!
My advice: pay what you get for.
I will happily crawl back to Virgin Media and pay 3 times as much. NEVER had a problem with Virgin for the 10 years I was with them.
- Location
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- Location
- APPLEDORE KENT
- Reviewing
- EE
- Date
- 2018-02-24
- Comments
-
Changed to EE and then read comments on this review site and got extremely worried. Then when it was meant to go live.. It didn't... This we were told was due to BT not switching it on at their end. A bit archaic we thought as we were going to fibreoptic.. Anyway. Support staff in Portsmouth very helpful. Chased it up and we were given a another date for connection. It went live earlier than they said and we've gone from having 1gh and it cutting out with our old supplier to 22gh so absolutely brilliant. If this continues... Im Still uncertain of all the negative comments. Have been told it will update over the month ahead. But at the moment. All good.
- Location
-
- Location
- Moreton
- Reviewing
- EE
- Date
- 2018-06-13
- Comments
-
Slow Stop Sow Stop Slow Stop This is all you get from ee broadband. It is disgraceful. It is daylight robbery. They tell lies to get the business and tie you into a 18 month contract. It is too slow to work. There is no support from their call centre (I've rang 25 times!!!!!). Just stays the same. Really is disgraceful rubbish. Cannot wait for the contract to end and I will go elsewhere. DO NOT GO TO EE BROADBAND!!!!!!!!!!!!!!!!!
- Location
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- Location
- Liverpool
- Reviewing
- EE
- Date
- 2018-11-12
- Comments
-
EE Broadband is one scam. Super slow downloads and often no way of logging on. No chance to stream or game and no chance to get one device to work ......forget a few. And forget the excuse for so called customer service! What a joke! This company sucks!!! Keep away from these cowboys!
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
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