EE Home Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for EE.

Recent Customer Ratings for EE

  • Satisfaction
    3.3 stars
  • Customer Service
    3.6 stars
  • Speed
    2.9 stars
  • Reliability
    3.2 stars

Based on 2281 customer ratings since 2018-10-21 (Show all time ratings)

Visit EE   Read our EE buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1425 Customer Reviews for EE

Reviewer Location Reviewing Date Ratings
Do not go to EE unless able to get fibre as the speed is terrible. BT engineering called out to fault find and there was no fault EE set the rate low. Rate reset but two days later guess what rate reduced again. Very polite customer service most of the time although this will not help you get acceptable broadband. Please do not risk EE. Three years with SKY without problems why why did I do this.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Newcastle EE  
Requested move to new address weeks ago. Telephone is working fine but no broadband. I have spent countless hours on hold to ee customer service who will transfer me on average 5 times a call, hang up on my calls routinely and never return calls After promising to do so. Extremely rude customer service. I am still paying for the broadband but have no idea when I will get the service. For some reason no one at ee can tell me what the problem is or when it might get fixed. Waste of money, waste of time. Infuriating! Time to switch I think
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
london EE  
Absolutely shocking. Can not even stream a film!!! Do not ever go over to these!!
Should have stayed with talktalk!!
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
North Dorset EE  
The customer service is the worst ever! I went to a EE store to cancel my broadband but I was informed that I can only do it calling EE. I called, spoke with a Peter that refused to identify himself saying he doesn't give his surname on the phone! Ended up cancelling the broadbad but got no document proving that i've done it and was informed I would need to pay 29.60£ disconnection fee! EE is very easy when you want to start a contract but so bad when you want to leave that make you never want to come back!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Reading EE  
What a disgraceful company ee really are. After having nothing but issues ee have arranged 5 engineer visits , not once have they showed up - instead you jist sit and wait for nobody. I then moved home and yes you guessed it no boradband went live or phone line on our moving date. 3 weeks later it finally goes live. So i submit a complaint about 5 missed appointments and i wanted compensating. So my complaint is ongoing and after 7 months of lies i got a solicitor to contact them ,they suddenly spring into action, no only joking! They just lied my to solicitor, eventually i get a call offering compensation way off the value im out of pocket. Then today after being told on the phone under no terms would they stop or suspend my service whilst thu resolve there issues with me. Low and behold today my broadband account was ceased. After only speaking to ee every other day and being reassured everything is fine they goe and do this to us.. Ive never known such disgusting customer service in my life. They promise the earth but cant deliver any honestly at all. I am at my wits end with ee. Its just incompetance above and beyond.spent all day being cut off and left on hold. I achieved nothing except speaking to 11 people and getting myself so wound up with there shambolic call centre. Any help would be appreciated .

Im not a violent man but my god id love to scream in their ceo's face and give them a full feeling of they have made me feel. They thus now threaten me with contractual charges for ceasing my service which i never asked to be ceased.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Leeds EE  
This is the worst company i have ever dealt with my whole life, My God Talk about the shittiest customer service ever and the management are the most arrogant people a customer can ever deal with, that is if they pick there calls, all am saying is i regret till today why i singed up with a company like this, who don't care about there customers and are very arrogant and inconsiderate at all. Take my advice do not even dare sign up with them ....
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Coventry EE  
EE consistently keeps dropping and loosing wifi connection. I bought a smart tv few months ago and only used it once to watch catch up because it's persistently goes off and looses the programme. I also watched Netflix and it's impossible to watch a movie. After 5pm their download speed drops to almost nothing - they do advertise that they drop download speed but I didn't think it would be this bad ie difficult to watch a YouTube clip.
My router is in my lounge..I loose wifi in my bathroom (8meter away) and loose wifi in my bedroom(15 meter away).. I had to buy another router for upstairs. It ain't the area I love in because all internet providers I've had in the past have been fine in every room. It's basically EE's connection. I've called them a few times but given up as I keep hearing the same answers. Basically I'm stuck with this horrendous service!
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Cardiff EE  
Moved houses. Called them up. They said 10 days. However, I kept waiting around and being passed around for 2 months among people who had absolutely no clue what they were doing. Multiple times I was told I would get a call back - didn't happen. When I finally had enough - at the time of writing this review - they said I couldn't cancel because [insert badly explained nonsense]. I have never in my life seen a company treat a customer like this.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
London EE  
The broadband connection I get is horrible as you can only get one device connected at most times
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Scunthorpe EE  
Omg they billed me for £80 and connection fee £50 when I called they said they won't charge me for connection fee.i called EE and the guy who was on phone was so rude to me and kept saying omg are you even listening to me.ee broadband got the worst customer services ever I wish I never took they broadband. Don't go with EE waste of time arguing with rude staff
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Sheffield EE  
After a sales call from EE I agreed to sign up for broadband for 1 year and would pay in full including line rental upfront/ first billing date.
EE sent 2 routers neither worked, they set up 2 accounts and billed me over £395. Then despite me notifying them of the issue that they were billing me again as I cancelled the 2nd contract account of which, i never authorised to be opened. Now I'm still awaiting a refund and they've since taken out more money.!! It's been going on over a month.
I can't seem to get hold of someone with authority who can send me a refund and not just a credit on the ceased account that I don't have access too. Appalling service.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
East Sussex EE  
Broadband speed 1.6mbps so slow and rubbish
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Reliability
    1 star
Shropshire EE  
I've had internet at crappy hotels better than this :l They wont even help fix it, they tell you it's your fault and tell you to unplug everything and plug it back in. That isn't going to help their problems. Don't bother with them, it's not worth it.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
The land of cheesemuffins EE  
We have suffered poor or no broadband for months with EE unable to find a fault. They finally agreed yesterday to arrange a BT engineer to test the line (today). He almost immediately found a break and mended it....however even though it is fixed we are still stuck on 1.6mb download speed. Sick to death of the poor service.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Seagrave, Leicestershire EE  
Had internet put in at my new home and it's terrible worked for one day then now it's constantly not working or going on and off all the time when it is working it works very slow the slowest wifi I have ever seen and that's no joke! Goes on for 5 mins then cuts off terrible! Arranged to get a bt engineer out for the 13th of this month and that will have been over 3 weeks I will have waited for one ??! What a joke takes 3 weeks for someone to come out and look at your internet discracefull. I have never known anything like it. Terrible service
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Middlesbrough Acklam EE  
Signed up as my phone is with EE.
For the first year everything was fine, not superfast, but my flatmate and I had no problems streaming tv or browsing the web.
After the first year the speed dropped dramatically.
My flatmate moved out so I am the only one using the internet.
The last speed test showed speeds of 0.07 upload and 0.07 download.
If you call they will run a basic line test and thats it.
Over the past year I have received a new router.
Engineer visits.
An EE adviser telling me that the speed has dropped because too many people are using it (not true)

In September I had 4 weeks of no internet. They offered me 5gb of data for my phone to compensate - which they ended up charging me for.....

I was with Virgin for 4 years and never had one issue.

Since I got EE it has been issue after issue/

Huge mistake changing over
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Edinburgh EE  
The internet was fine when it worked and given where we live the speed was just acceptable. However, do not have problem because EE do not care. The speed of my internet downloads dropped to 140KB/s so even email was a problem and many webpages timed out before loading. After 20 minutes waiting to speak to somebody I got through to an Indian call centre. At first they would not accept my problem as the account is in my wife's name and they needed to speak to her even to report a fault. Not a good start. I had all the account details including the password so finally they were prepared to listen to my problem. First, I had all the reasons why it was my equipment and not a fault with their system but after some tests I was told maybe there is a problem but it needs to be passed you to another department and they are very busy so expect a long wait. I had now been on the phone for 40 minutes so I asked would they ring back please which thet agreed to do. After 4 hours no call so my wife phoned after 30 minutes she too was getting nowhere and had been passed to 3 different people all of whom spoke with a very heavy Indian accent that was very difficult to understand especially when coupled to a very poor phone line. She did get them to call us and the line was then better. Finally we got an explanation that EE were doing some upgrades and these could take another 2 weeks as a result the internet speed had been reduced. However, the internet was still working so they were providing a service! The fact that it was so slow and in effect could not be used did not bother them as in the small print they do not guarantee any speed. When asked why people were not told in advance about this I got silence. Needless to say we are now changing provider. If this company spent a fraction of what it spends advertising for new customers on keeping the existing ones happy they would do much better. I have heard EE described as the RyanAir of internet company's not true even RyanAir are not this bad!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Surrey EE  
Switched from BT this week. BT Infinity consistently around 30Mbs. EE hovers around 8 :(
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Peterhead EE  
One word - BUFFERING. If you enjoy watching that lovely circle turning in the middle of your screen go with EE. Absolute rubbish. Don't do what I did and ignore the reviews to save yourself a couple of quid every month. Stay clear!
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Wrexham EE  
Shocking. Extremely slow speeds and sometimes it grinds to a complete halt. I put up with it as they have a very good unlimited anytime call package that goes with their broadband, but I've had enough now, I'm changing suppliers. Their technical support leaves a lot to be desired. Poor/non-existent communication skills and beware if you are speaking to someone and the clock hits 11pm - the line will automatically go dead. Download speed currently clocking at 0.03Mbps, upload speed of 0.01Mbps and I'm in London. This is the 4th or 5th time this year this has happened. I can't work from home tomorrow now with such slow speeds, have to go to the office. Oh well. Do yourselves a favour and avoid EE broadband at all costs.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
London EE  
The speed of the fire is terrible, I dread to think what normal broadband is like, constantly cuts out for no reason, I have been with sky, talk talk, virgin and EE are by far the worst provider I have ever been with. Id rather go back to dial up, stay away, if your looking for cheap broadband go with talk talk or plus net. Just awful connection and speed.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Bristol EE  
I have signed up to alerts when there re service problems in my area. The inbox is full with text alerts. Currently there is a major problem and internet is down. The help line on 150 is either not taking calls or hanging up after 15 min of holding.
Overall the reliability of broadband and the achieved speed has been appalling.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Harrow EE  
Very poor service. First joined EE in March 2016, broadband was slow but we stuck with them. Moved house on 8th October 2016 and put in for the house move. EE stated this wasn't a problem and an engineer would be out on the 1st November to set up a new line. Waited in all day on the 1st nobody turned up. Rang EE and they stated a problem with BT and an engineer no longer needed to come to our property, but the line would be up and running by midnight the following Tuesday and we would also be given the 2 months free that we missed. Tuesday midnight came, no broadband. Called EE again and was given another date for the broadband to go live and that never happened. Finally we was given today's date tuesday 15th November for a BT engineer to come to our property to fit the line (baring in mind, this apparently was no longer necessary) anyway he arrived, expecting to be fixing a faulty line which should have been a 10 minute job when in fact a new line needed fitting due to a home move. So the 10 minute job he expected turned into a 2 hour job. (The BT engineer shown me the job he had been given for our property on his mobile and it was in fact 'a faulty line') he did the job anyway and after a brilliant job managed to get our phone line working, but no broadband. We made a call to EE to request they now make our broadband live since we have a fully working phone line. And they decide to tell us now after 6 weeks that we can't in fact get fibre broadband in our property due to there being no spaces in the green cabinet! Also the 2 month free that we was supposedly getting was infact a lie, as during a home move you dont get billed for the time you are without broadband. Safe to say we terminated our EE contract and are now looking elsewhere for broadband. Massive thank you to Neil from BT open reach though who did a fantastic job and got the line up and running.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Halifax EE  
reliability a big issue. Sometimes cant even access an internet connection. Very slow.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Wigan EE  
The broadband speed is the worst I've ever had, early in the morning or late at night you can get 4-8 Mb download, but at peak hours, its just imposible to make it work. They do nothing to fix it.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
E1 7HW EE  
Awful!! Had nothing but problems for the last 9 months, wifi doesn't work on mobiles, Xbox disconnects constantly, slowest internet we have ever had! Every time we ring they palm us off to someone else, had people hang up on, promised phone calls back and never received them! Worst company I have ever used.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Stoke EE  
Shocking customer service! I thought that "have you tried switching it on etc......" was only said on The It Crowd! The bb speed is awful and keeps dropping out. My landline went down and they said that they couldn't check why as their systems were down. Funnily, after threatening to move provider, my landline magically started working. Broadband still down, however. Now can't get through due to high customer demand. It must be a fault at their end!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Liverpool EE  
Very dissatisfied with the service I am receiving. My broadband speed is 0.25mb and after complaining over 8 times by phone to their call centre, I am still waiting for something to be done, all I get it promises.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
East London EE  
absolutely rubbish,very slow,only works fast in the first month and the speed drop down to 0.2,it a bad idea to get a contract with EE not happy at all never recommended.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
north london EE  
AVOID at all costs. By far the worst customer service I have ever experienced. The broadband and internet are so unreliable and after being promised an "engineer" to be sent to my house 4 times, To plug a machine in and tell me everything looks fine, ive now had enough. We even paid for a better package as they advised us to do 6 months ago due to the broadband&Internet cutting off ALL of the time, and now they are telling us we haven't acctualy been upgraded. The company is a joke and there is alot of cheaper and more reliable competitors out there.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
hartlepool EE  
Only get reasonable speeds at low usage times. As soon as it hits a peak period you may as well not bother.
I pay for 38 mb Fibre and currently getting a download speed of 2.08 mb.

When calling I just get told they cannot guarantee their WIFI speeds, only ethernet...

I would not recommend EE to anyone. AVOID
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Bournemouth EE  
Appalling broadband speed. When we were sold this package we were assured that the download speed would be very good. It is impossible to watch a video without it continually buffering and then freezing.....every time. It is impossible to use a tablet and laptop at the same time. When we complained last time the woman said......and I quote...."the broadband is fire in your area". Their answer was to upgrade to fibre. The problem is that we did not have this problem with SKY therefore it is the provider. Do NOT touch EE with a bargepole.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Sutton, At.Helens EE  
Broadband very slow I have rang EE and they are not prepared to do anything about it
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Nelson EE  
Absolutely poor, customer service is poor, they claim thier tests always show excellent results.

They apparently changed the router channels several times to increase my speed but still the same.

Files take forever to download, WiFi signal in my house which is small is poor and drops out, also have the TV aswel, can't even watch Netflix or YouTube without the good old buffering thing popping up.

Complained via phone, complained via email and letter an no response, my advice, pay extra and go with someone decent, I was with BT paid £10 extra a month but I was hitting 70mb download everyday near enough regardless of what time of the day it was, i'll be very surprised if this review posts quick.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Haverfordwest, Wales EE  
I'll keep this short and to the point.

I've experienced nothing but a solid connection with we since getting fibre with the.

However, over the last 4 days I've experienced nothing short of the worst customer service I've ever had that's mostly ruined my weekend waiting for callbacks

They seem nice enough on the phone, but they cannot sort out basic problems, they follow scripts which takes them an ice age to go through and then there is the callbacks

I've has them telling me someone will call back within 60 minutes twice which I'm still yet to receive a call.

I've had them arrange callback for the phone time (as in am instead of pm). I've had them contact me at a time I told them was innapropriate as nobody will be able to answer, I'm now left with no internet for 5 days because they cannot see its an authentication issue with our account.

Do not go with EE if you want any problem solved. Bring back British technical support, even though these tech supports in other countries are courteous they couldn't solve any basic problem that I could see from the start.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
North west EE  
Just changed from BT because of costs, worst thing I've done. System hasn't worked properly since the beginning, unbelievably poor customer service and poor technical support looking to chancel
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
London EE  
Hi
Guys EE Internet worst ever before.
They will bind you with bills and time wasting.
Please please don't take this.
Really I am disappointed.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Croydon EE  
Utterly useless internet speed
In the weekends it’s 0.2 or 0.5 mb download speed
Some weekdays will be lucky to get above 4mb
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Coventry EE  
Worst customer service and support I have ever experienced.

I was supposed to be connected as I moved in to a new flat but they had connected me to the wrong Exchange so I had to wait 10 days before getting internet. After 3 weeks my broadband was cut off, it took them 3 days to work out that BT had disconnected me for "unknown reasons", promised to get me reconnected, after 1 week of no contact I phoned and was told nothing had been done about reconnecting me so they would action it immediately. After all this it is 2 weeks later and I still have no broadband and they have no idea what is wrong. Don't bother with them.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Loughborough EE  
I was promised many benefits if i were to switch over too EE. I mainly changed for their apparently 'amazing internet' EE quoted their fibre broadband would give me a download speed of up to 38mb/s but after i joined, made the payments and got the box, set it up by this time the 14 day cancellation was up. So the first thing i done was check my download speed. I only get a mere 4.2mb/s and the internet cuts out a lot I can barely use the wifi on my phone anymore.

JUST AVOID EE AT ALL COST, VIRGIN and even SKY do better deals.. wish i went with virgin
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Irvine EE  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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