EE Home Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for EE.

Recent Customer Ratings for EE

  • Satisfaction
    3.3 stars
  • Customer Service
    3.6 stars
  • Speed
    2.8 stars
  • Reliability
    3 stars

Based on 1850 customer ratings since 2019-06-04 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1472 Customer Reviews for EE

Reviewer Location Reviewing Date Ratings
I was supposed to have a 4GB max sum plan that I could use abroad, however, they never set me up for abroad roaming so now my phone is set to the wrong time and I can't text, call or use data abroad. It's annoying as I don't even get the he message to confirm i'm in another country. The workers also don't know what the he here talking about. I asked about my plan and they said it wasn't for abroad, yet when I checked it was. I called again and they said it was. They have no idea what they are telling thwir customers and are not fully educated in what they inform. It's devestating.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    1 star
Las Vegas EE  
I have recently signed upto EE broadband, please no one else make this mistake the speeds and the throttling are horrendous, I should have stayed with sky none of these issues. can't wait for my contract to run down to return. Do not sign up for EE broadband!!
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
London EE  
Useless customer service, unreliable speeds even on a wired connection , I live in a very small flat and the wifi will only pickup in the same room as the router not fit for purpose.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Southampton EE  
5 months into contract.Promiaed upmto 6.5 mbs. 4 times complained and BT called out.Normal download speed is 0.09 !Boosted by BT last Friday to 6.2mbs. Today down to 4.1mbs. Won't hold consistent speeds. Rubbish.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Bognor Regis. EE  
We changed from BT as they offered the same speed for a much lower price. We are supposed to be getting 35 Mb/s however from speed tests done at various times I struggle to get 5 ... most getting 2-3. EE themselves have tested it and got 6 ... at 11am on a weekday. They have sent two engineers, neither of whom know how to fix the problem and have said it's probably because the cable has broken a few times so they have made new connections and each connection reduces the speed. So why weren't we told this before hand?? Why are we paying for 30+ and not even getting 5! I can't play any xbox games online as it is sooo lagging. I can't watch a 30s video without it buffering 10 times. EE have royally f****d us over.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    2 stars
Oxford EE  
So very disappointed with EE broadband. They have made it clear they are not big players as a supplier. We regularly get new routers - the light box that doesn't last long. Very awful. Cannot wait til the contract ends - we will be leaving EE broadband. Please, if you have not yet bought EE broadband then DON'T!!! Waste of time, money and effort.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    1 star
London EE  
If you want to sit for hours staring at things loading then this is ideal for you, however if you actually want to recieve a service your actually paying for like reliable broadband speeds then dont bother with EE and thats saying alot as ive been with talk talk previous and let me tell you they were 100x better at providing a good relatively fast speed. EE is so pittifully slow that ut would actually be faster to go down to the local library and use books to find the answet to anything you may need. 0/5!!!!!!
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Yorkshire EE  
I was sold this package, told that I would receive 3 months free and free installation. Neither of which have materialized, setting me back £75. I have been in store 3 times to try and get this sorted and have called the broadband customer services team a number of times. Every time there is a 'new' procedure that can be tried, or I have to contact the other option (so the store send me to the phone broadband team or vice versa). Plainly put it's a nightmare. The speed is OK (not great) and the reliability is poor, over the WiFi even though the router is on my desk the connection keeps dropping. Have to use a wire for my devises that have that option. I would stay away at all costs! Still chasing, will edit if I get any joy.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Nottingham EE  
Unbelievable, i wan't to upgrade to fibre optic, spend 10min on phone going through all the particulars, then right at the end he says "you have to have a mobile phone with us to get fibre optic" what the hell has a mobile phone got anything to do with fibre optic broadband. The mind boggles, my contract runs out in August so will sign up with someone else...
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    3 stars
Liverpool EE  
AVOID, AVOID, AVOID.
When is works the internet is standard at best but overall highly unreliable internet connection and speeds (in London - what hope for anywhere else) that is rarely anywhere near reasonable speed particularly in the evenings. With one user we struggle to watch iplayer/OnDemand TV due to slow data transfer. Two users and it grind to halt and network/connection error. Worse still is their diabolical customer service. Much like other bad reviews I have experienced being on hold for long periods of time, then speaking to someone who talks nonsensical jargon and continuously swerves questions falling back to repeating nonsense. Promises of call backs, 'removed caps', manager call backs and engineer visits all empty. Highly unimpressed and would actively encourage to use alternative providers for the sake of your sanity.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
London EE  
Spent £400 on a games console, however can't play online... speed is bad and inconsistent drop under 1mb/s download Speed all the time. When I get 3 mb/s it's around 3am but apart from that always bad. I switched from post office to ee. Would rather chop off my toes than stay with EE
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Midlands EE  
I only gave the top two categories one star because zero is not possible. This is not only the worst company I have ever dealt with, they are criminal. They breached their T&Cs countless times, made falls promises, proved to be completely incapable of sorting out the most minor of issues, haven't got the slightest modicum of customer service mentality and have even acted fraudulently. To everyone: Do Not Go With This Company!! You will regret it and you will find it almost impossible to leave!! I am on the brink of beginning a legal battle with these incompetent, scandalous, unintelligible people. Not to mention the complete uselessness of their call centre. STAY AWAY!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Hove, East Sussex EE  
Persuaded in store to take up Home Phone & Broadband with EE. Always been ok on mobile phones and they told us we could keep our email address so got ourselves talked into it. Worst move ever! E mail stopped working, spent hours on the phone waiting to get through - then cannot understand what they are saying most of the time. Technical staff were abrupt, rude and very unhelpful. Asked to speak to a supervisor and they put you through to a phone that rings for half an hour then cuts you off. Get through to their complaints team who promise to investigate and call you back and a week later you're still waiting. Get back in touch with the original store and turns out they lied!! Letter done to their Head Office and Ofcom.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Kent EE  
No communication from ee towards end of yearly contract regarding possible new packages available, they just slung me on a monthly tariff despite my having paid yearly in advance previous 2 years.Their accounting procedures are labarythim so it is difficult to work out when you year is up as time money comes out of your account bears no relation to start/ending dates of your 12 months.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Somerset EE  
Worse broadband I have ever had .I went for this broadband expecting to get a boost on my EE mobile phone but unfortunately they both are terrible.I won't recommend someone to go through this Like I did.I really really do regret but like we all know a regret comes after Someone has been failed.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    2 stars
Ellesmere Port EE  
The router supplied by EE was defective. I don't know if this is a widespread problem affecting the Brightbox 1 but, in our situation, it made internet browsing completely impossible - 5 to 10 second waits for a webpage to load; latency and ping readings through the roof. The connection itself is alright: we swapped out the router for a spare we had lying around and the speed was as it should be. If we hadn't been able to do this, though, we'd have had to put up with a shockingly slow internet experience for 12 months, as the staff at EE's call centre are hopelessly bad. We tried getting them to diagnose and replace the router but they were next to useless, so in the end we binned the EE router and stuck with our own.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
London EE  
Is the worst seevice ever. I had problems all the time! The connection was dropping at every 5 minutes. I used to call them at every 3 weeks and they were sending me engineer. And i asked them to cancel my contract and they took me again money for another month of no service. Awful!
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Exeter EE  
skype drops and the reason given is speed f my internet connection.
a google search takes too long
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
stafford EE  
Really not happy with speed, been with Virgin, BT, Sky, Talk Talk and nothing like this. If I want faster apparently I need to upgrade! Was fine for the first month then got slower and slower and if I have a friend round, it's impossible to connect!!!
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Leeds EE  
Worst broadband ever. Never had problem with previous providers. My average speed was 6 MB . But since I've switched over to EE it hardly goes over 1 mb. Extremely disappointed. Avoid it at all cost.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Birmingham EE  
I purchased the package detailed and was delighted with the speed and reliability initially. However for over a month the speed has been dropping as low as 0.41 Mbps, bearing in mind I'm on an up to 49.7 Mbps fibre connection. EE continue leaving me voicemails at 5.00 pm after I e-mail them, informing them I work until 5.30 pm and can they contact me at 7.30 pm. On each occasion they agree to that, then call at 5.00 pm stating they are unable to assist me because they can't get in contact! Next stop is Ofcom.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    1 star
Chandlers Ford EE  
So disappointed with EE broadband. Have been with Sky for years and years and got talked into changing to EE when my mobile contract came up for renewal. So wish I hadn't! Fed up with constantly seeing "no internet connection, no internet connection"
Had to wait weeks for an engineer to come out to tell me that there is nothing wrong, it could be the BT line and if they find no fault I will have to pay. Can't wait for my contract to end!!
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
London EE  
Awful customer service. 30 minutes wait to get through to a rude, abrupt and impatient worker! Further 30 minutes pulling wires out, sticking paper clips into the back of router, rebooting etc. End result, told cannot fix and hung up!

Next day I ring cancellations, they try every trick in book to keep me as a customer but when they failed to convince me, they now keep me waiting for days to release a Mac key which I need to change supplier. Avoid at all costs!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    3 stars
Llanelli S Wales EE  
Awful broadband speeds and even worse customer service. Excuses for poor speed ranged from "a problem at the exchange" to "it must be something your doing wrong". Changed provider = no more issues. They really don't care about customer service or customer retention. Avoid!
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Oxfordshire EE  
Have had good speeds with ee at 18mb on adsl but upgraded to fibre as cable runs nearby . even with reconfiguri9ng router the router does not accept fibre is available so speed remains dogedly the same new router being sent but one onl;y hopes this wotks they are not best routers as do no have usb 3 but then are free
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
wymondham EE  
WORST WIFI EVER!
Do not do it to yourself. Even when I am the ONLY person as home and I am RIGHT next to the router, it still does not work.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
London EE  
AVOID EE BROADBAND.
Switched from BT to EE and nothing but problems from day 1. Their level 1 help kept telling me line speed was OK and would not accept it kept dropping out. Got through to Level 2 who insisted on an Openreach visit even though it was clear it wasn't a fault on the line (since perfect service with BT). After 3 call outs and an unacceptable amount of bad service they agreed to release me early from my contract. Switched back to BT today, no faults.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Birmingham City Centre EE  
Utter trash, avoid at all costs.

None of the technical support that you will get to talk to have any real idea about how Internet infastructure works outside of the general help booklets they receive to help them with the majority of low level issues.

Draconian TMP's leading to horrendous (and I mean utterly moronic) latency spikes, short term dropouts and packet loss to every service imaginable because as stated before - whoever set up their Net Inf in the first place must have been a tool, as in - an actual tool, like a wrench or screwdriver with the most basic of cognitive functions.

If you are in desperate need of a stress enhancement tool, or a reason to really let off some steam - apply today for EE broadband.

If however you are a sane, normal human being - avoid them like the bubonic plague and act like it's the mid 1300's.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
_ EE  
Two months without reliable connection. Was told same answer over and over again but no action. Rude customer services staff who cut me off a few times. I would not go with this provider. There is no value for money. Worst mistake of my broadband life. Indeed not all broadband providers are created equal. Run for your sanity.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Chinya EE  
bloodly joke connection keeps dropping out when i signed up they said this would not happen now im stuck with 18 month contract
wasters
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Scott EE  
Do not go to EE unless able to get fibre as the speed is terrible. BT engineering called out to fault find and there was no fault EE set the rate low. Rate reset but two days later guess what rate reduced again. Very polite customer service most of the time although this will not help you get acceptable broadband. Please do not risk EE. Three years with SKY without problems why why did I do this.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Newcastle EE  
Unfortunately so far not good. Only decent speed is when connected directly to the router, no connection upstairs, not sure what to do now, stuck with them for another 16 months
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    2 stars
witney EE  
Requested move to new address weeks ago. Telephone is working fine but no broadband. I have spent countless hours on hold to ee customer service who will transfer me on average 5 times a call, hang up on my calls routinely and never return calls After promising to do so. Extremely rude customer service. I am still paying for the broadband but have no idea when I will get the service. For some reason no one at ee can tell me what the problem is or when it might get fixed. Waste of money, waste of time. Infuriating! Time to switch I think
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
london EE  
Absolutely shocking. Can not even stream a film!!! Do not ever go over to these!!
Should have stayed with talktalk!!
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
North Dorset EE  
The customer service is the worst ever! I went to a EE store to cancel my broadband but I was informed that I can only do it calling EE. I called, spoke with a Peter that refused to identify himself saying he doesn't give his surname on the phone! Ended up cancelling the broadbad but got no document proving that i've done it and was informed I would need to pay 29.60£ disconnection fee! EE is very easy when you want to start a contract but so bad when you want to leave that make you never want to come back!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Reading EE  
What a disgraceful company ee really are. After having nothing but issues ee have arranged 5 engineer visits , not once have they showed up - instead you jist sit and wait for nobody. I then moved home and yes you guessed it no boradband went live or phone line on our moving date. 3 weeks later it finally goes live. So i submit a complaint about 5 missed appointments and i wanted compensating. So my complaint is ongoing and after 7 months of lies i got a solicitor to contact them ,they suddenly spring into action, no only joking! They just lied my to solicitor, eventually i get a call offering compensation way off the value im out of pocket. Then today after being told on the phone under no terms would they stop or suspend my service whilst thu resolve there issues with me. Low and behold today my broadband account was ceased. After only speaking to ee every other day and being reassured everything is fine they goe and do this to us.. Ive never known such disgusting customer service in my life. They promise the earth but cant deliver any honestly at all. I am at my wits end with ee. Its just incompetance above and beyond.spent all day being cut off and left on hold. I achieved nothing except speaking to 11 people and getting myself so wound up with there shambolic call centre. Any help would be appreciated .

Im not a violent man but my god id love to scream in their ceo's face and give them a full feeling of they have made me feel. They thus now threaten me with contractual charges for ceasing my service which i never asked to be ceased.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Leeds EE  
This is the worst company i have ever dealt with my whole life, My God Talk about the shittiest customer service ever and the management are the most arrogant people a customer can ever deal with, that is if they pick there calls, all am saying is i regret till today why i singed up with a company like this, who don't care about there customers and are very arrogant and inconsiderate at all. Take my advice do not even dare sign up with them ....
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Coventry EE  
EE consistently keeps dropping and loosing wifi connection. I bought a smart tv few months ago and only used it once to watch catch up because it's persistently goes off and looses the programme. I also watched Netflix and it's impossible to watch a movie. After 5pm their download speed drops to almost nothing - they do advertise that they drop download speed but I didn't think it would be this bad ie difficult to watch a YouTube clip.
My router is in my lounge..I loose wifi in my bathroom (8meter away) and loose wifi in my bedroom(15 meter away).. I had to buy another router for upstairs. It ain't the area I love in because all internet providers I've had in the past have been fine in every room. It's basically EE's connection. I've called them a few times but given up as I keep hearing the same answers. Basically I'm stuck with this horrendous service!
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Cardiff EE  
Moved houses. Called them up. They said 10 days. However, I kept waiting around and being passed around for 2 months among people who had absolutely no clue what they were doing. Multiple times I was told I would get a call back - didn't happen. When I finally had enough - at the time of writing this review - they said I couldn't cancel because [insert badly explained nonsense]. I have never in my life seen a company treat a customer like this.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
London EE  
The broadband connection I get is horrible as you can only get one device connected at most times
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Scunthorpe EE  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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