1,510 Customer Reviews over 38 pages
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- Location
- Gateshead
- Reviewing
- Vodafone
- Date
- 2021-01-05
- Comments
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Its hard to decide whats worse the customer service or the worst broadband imaginable. All their tech teams are based in India with customer complaints in Egypt who just dont understand the issues. Nothing is there fault, the hub is hopeless, the app when it works is hopeless and even when you send pictures of it not performing its still not their fault. Worst customer care team i've ever came across, nothing i've experienced is worse than vodafone
- Location
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- Location
- Gateshead
- Reviewing
- Vodafone
- Date
- 2020-12-20
- Comments
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After spending 13 years with faultless service from BT I made the horrendous decision to join Vodafone. Since it’s install in October we average speeds of circa 3mbs, it drops out constantly and the hub has approx half the WiFi range as a 7 year old BT hub. The sales team told me lies, the customer care team have one goal which is to text you every couple of days to say there’s nothing wrong with the service, letter or emails are ever responded too, just started court proceedings for damages for a service that costs circa £15 a month. Keep well clear of Vodafone, disgusting service
- Location
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- Location
- West of Scotland
- Reviewing
- Vodafone
- Date
- 2018-10-28
- Comments
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I was nervous about moving to Vodafone but it is all good. Top professional service. Fast steady broadband. Were there any hiccups? A couple but so minor not worth mentioning. I would definitely recommend.
- Location
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- Location
- Bath
- Reviewing
- Vodafone
- Date
- 2021-10-23
- Comments
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Tried to get there new service unable to deliver it very rude could not get hold of anyone have now rejoined BT and returned all their stuff
- Location
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- Location
- Folkestone
- Reviewing
- Vodafone
- Date
- 2019-01-08
- Comments
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I'm reporting one of the biggest con jobs I've come across after BoZo's Brexit lies. In fact I'm open-mouthed at VF's cheek relating to their 'Ultimate Speed Guarantee'. I - as it seems many others commenting here - thought it related to the Internet speed I could obtain on my broadband, and if it went below that figure, in my case on Superfast 2 55Mbps, I'd get a refund. It was only when my tests on Ookla showed that at times I was getting less than half that, I started researching further and eventually downloaded VF's own app on which to check speeds. It was only then - after being told my download speed was 80Mbps did I realise these total shysters measure the speed between my flat and the green box over the road! They then have the cheek to confirm my 'sync speed' is above the USG and presumably I don't get any compensation. Crooks.
To add insult to injury after my complaint to them I was phoned by a very arrogant person in - presumably again - Bombay, who steadfastly refused to understand why I was cross, and basically told me to read the small print.
Like many others, I won't be renewing my contract with this bunch!
- Location
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- Location
- Solihull
- Reviewing
- Vodafone
- Date
- 2018-12-16
- Comments
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If you do a speedtest all is well. Fantastic speeds up and down.
The reality of the service, however, is much different.
I think it’s largely down to the router: I’ve had to buy an ASUS router because the wireless on the broadband router goes up and down constantly. You certainly can’t watch a film or play a game or do a Skype call.
You really should avoid.
- Location
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- Location
- Sutton Surrey
- Reviewing
- Vodafone
- Date
- 2020-05-29
- Comments
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Only had it for a week now but getting above my 63 at the moment I’m getting 74 and no problems at all, very happy with price.
- Location
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- Location
- Newcastle upon Tyne
- Reviewing
- Vodafone
- Date
- 2023-01-28
- Comments
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STAY CLEAR OF THIS COMPANY! I signed up after being MANIPULATED by their adverts on TV; was sold this brilliant, reliable broadband which was cost efficient & had a MINIMUM of 50mb/s, at least. The thing barely reaches 30mb ON A GOOD DAY, the internet drops MULTIPLE TIMES, PER DAY, and the range on the router itself is flat out EMBARASSING. DON'T RECOMMEND AT ALL, because now I'm tied with a 24 month contract with a company that don't even help their customers but are happy to take their money off them.
- Location
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- Location
- York
- Reviewing
- Vodafone
- Date
- 2022-10-17
- Comments
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Terrible. Had this now for over two weeks, device has not yet actually been activated. Having to make do with a back up dongle. Apparently it’s a problem at the city fibre/open reach end but can’t really get an answer as to when it will be fixed.
AVOID!!!
- Location
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- Location
- Northampton
- Reviewing
- Vodafone
- Date
- 2024-02-28
- Comments
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I had copper broadband from Vodafone for a while and was never that impressed with it. Speeds were never brilliant, router dropped out every night and needed resetting once a week to reinstate full connectivity and the WiFi strength was poor. However the customer service I received at the (early) end of my contract was deplorable.
I ordered an upgrade from copper to fibre broadband from Vodafone but the pricing wasn't explained properly so on reviewing details I decided to cancel the upgrade. Vodafone did this, but didn't stop the planned end of the copper service. One of their team even spotted it, contacted me to check it was wrong, then assured me it wouldn't come to an end. Yet it still did, with no warning.
They refused to reinstate it saying they could only offer a new fibre contract, which would take weeks to install. They offered no mobile data assistance because I didn't have a phone contract to attach it to, and refused any compensation unless I took fibre out with them. I was still in contract which they ended early and have since tried to charge me an early termination charge also. It's been appauling treatment and my complaint with them is still ongoing, but they think it's resolved and are ignoring my escalation. Do not go near them.
- Location
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- Location
- Cambs
- Reviewing
- Vodafone
- Date
- 2023-09-17
- Comments
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Had vodaphone broadband fitted, placed router in bedroom, now no signal in living room, when I mentioned I had sky glass they said they can’t guarantee signal for TV , is it possible to run a cable from box to tv, 30 feet not really, should have kept with Plusnet
- Location
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- Location
- Warwick
- Reviewing
- Vodafone
- Date
- 2022-04-28
- Comments
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Recently changed to Vodafone for Broadband and landline. Broadband router WiFi signal is weak, devices that connected to my old BT Router didn't work until the Vodafone Router was moved. Broadband connection is fast when it works but drops out quite often. Land line charges are huge. The advertised cost is £23 per month. My last bill was over £70
- Location
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- Location
- Cheshunt
- Reviewing
- Vodafone
- Date
- 2017-05-08
- Comments
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Broadband is ok but cross everything you have if you need to call customer service with a problem.
- Location
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- Location
- Guildford
- Reviewing
- Vodafone
- Date
- 2021-07-16
- Comments
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Signed up for Vodafone broadband and all was ok until the day of activation. They called me to cancel the engineer visit as apparently not needed but then the service hadn't gone live by midnight. Number of calls later it turns out that the socket in my house needed work (engineer hadn't checked line) and would need to be moved.
All a hassle so cancelled and had to call repeatedly to get it finalised and was still receiving demands for payment after cancellation confirmed. They're also unable to send confirmation emails despite being a comms company.
They just seem very disorganised, wouldn't recommend.
- Location
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- Location
- Dundee
- Reviewing
- Vodafone
- Date
- 2022-05-02
- Comments
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Vodafone pro work fine whe full fibre is active. I had a fault within 1 week of getting it installed and it switched to the 4g backup which was pointless. The 4g speed is unusable. Can't watch Netflix or anything else. Pointless backup.
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2018-03-04
- Location
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- Location
- Pershore
- Reviewing
- Vodafone
- Date
- 2022-06-26
- Comments
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Terrible broadband we pay for 76mbps but we are only getting about 9 - 10 mbps .
Had a bt engineer out to test and reset the line was fine for a few hours he suspected a possible router fault . then back to slow speeds , contacted Vodafone to be told I would be sorted but after a few days rang again to be told it could take 10 - 14 days to resolve. Avoid if you are after a reliable service in my opinion they do not care . Will be contacting ofcom to report
- Location
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- Location
- Liverpool
- Reviewing
- Vodafone
- Date
- 2019-10-17
- Comments
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Constantly disconnects. Impossible to watch iPlayer or itv hub. Was with virgin for 23yrs - changed for the price but useless will go back asap.
- Location
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- Location
- Atherton
- Reviewing
- Vodafone
- Date
- 2018-04-02
- Comments
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I had issues to start off with. I contacted Vodafone broadband and they sorted it. Half of Vodafone line is owned by them the other half is owned by bt openreach. Alot depends on how good a quality the line is and how far away you are from the connection. If you contact Vodafone they will sort peoples problems out
- Location
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- Location
- East Mids
- Reviewing
- Vodafone
- Date
- 2021-02-25
- Comments
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Switched to them for Business Broadband and phone. Phone only would call (outbound) and would not accept calls (inbound). Support is abroad but non-existent and feels very "shady". They ask all sorts of unnecessary questions and perform unauthorised actions. I cancelled the contract but they uncancelled it without my knowledge! I will need to check there are no unauthorised financial transactions for years to come now. AVOID!!
- Location
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- Location
- GLASGOW
- Reviewing
- Vodafone
- Date
- 2018-08-19
- Comments
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Reliability is awful keeps dropping out
- Location
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- Location
- PERTH
- Reviewing
- Vodafone
- Date
- 2021-07-09
- Comments
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Applied for broadband was told in writing activation date 1July have now been told Someone??? cancelled the order to Openreach so now activation date 26 July with no explanation or apologies.Told I cannot contact the head of customer service..What service???
- Location
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- Location
- Aberdeenshire
- Reviewing
- Vodafone
- Date
- 2020-01-11
- Comments
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I signed up with Vodafone in March 2019, I was advised that I would have a minimum download speed of 38 Mbps, I was only getting between 18 and 21, very slow, I contacted Vodafone in May they advised me that my speed was slow, brilliant of them, so they advised me that they would sort the problem out, they did nothing, on the 2nd January I contacted Vodafone, they came through on my mobile on TECH SEE, they view all the problems and saw the speed check on my laptop, it was 21 Mbps download, I have run this test over a 100 times in the last year and it always comes up between 18 and 21 Mbps. I was advised that they had found a fault in the exchange, and that an engineer from Open Reach would be with me on the 3rd January, no engineer turned up. I contacted Vodafone again, they spent over 4 hours on the phone with me running speed checks, changing settings and again on my mobile by Tech See, they advised me that they would send me another Router, this is the third Router I have had, they advised me they would contact me on the 8th January at 18.00 hours to see if the new Router had helped me, again I got no call from Vodafone, I contacted Vodafone again and advised them the new Router had made no difference to the speed I was getting, they then advised me that their was multi issues on the line and a Open Reach engineer would be coming to my home on the 10th January 2020 between 13.00 Hours and 18.00 hours, now what a surprise again no Engineer turned up, just after 18.00 hours I contacted Vodafone again, they advised me that the Engineer was at my home at 13-14 on the 10th January and got no reply, I was at home all day and I have a CCTV system with 8 CCTV Cameras, so I looked at the recording for that day, no Open Reach Engineer was at my home, not even in the street, so they advised me that an appointment had been made for an Engineer to come to my Home between 8am and 1pm on the 11 th January 2020, I had a phone call from an Open Reach Engineer at 11am on the 11th January, he was phoning me from London to find my address, I am in Scotland 965 miles from London, he said he could not come up to Scotland and help me, so again I phoned Vodafone and complained, they have not addressed any of my complaints since last year. I spoke to another person in Vodafone Technical, they advised me that their was no problems in the line, and advised me to do another speed Check, I refused to do that again, as I have run over 100 speed checks in the last year, and they have all been between 18 and 21 Mbps, 18 of these checks have been done this year, and they have seen the results when they were on my mobile doing the TECH SEE, so they know what speed I am getting, and they keep asking me to do tests, they always come up with the same results. VODAFONE ARE TOTALLY USELESS. WHAT A TERRIBLE COMPANY.
- Location
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- Location
- Mitcham
- Reviewing
- Vodafone
- Date
- 2022-04-07
- Comments
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DO NOT USE VODAFONE - USE VIRGIN INSTEAD. Takes literally hours to be put through to a Vodafone agent. We were not connected and they sent us a text to say that they we needed to call them. When we finally connected they said they needed to speak to Openreach. You would have thought that they should already have done that and it would simply be a case of updating me. After an hour on the phone and Vodafone saying that we would have to wait a month for our internet to be installed with no other alternatives the phone line went dead. I was forced to start all over again. As a write this (mainly as stress relief) I am another 56 minutes into a call and no further forward. Add this to two abortive attempts to contact them yesterday where I was on hold for over 25 minutes a pop and I am thoroughly annoyed. No email to contact them and they don't put the reference number they seek in any of their texts so you have to spend ages going through their menu each time you call... use Virgin instead - Much better service and worth the extra cost. Wish I had stuck with them! Pass this on!
- Location
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- Location
- Wales
- Reviewing
- Vodafone
- Date
- 2021-10-29
- Comments
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Unable to access certain websites. Despite online support from Vodafone technical support, this matter could not be resolved. Tried switching off all content control and this still didn't work. Decided to switch providers within the 14 days from account opening to another provider and this has resolved my issue, websites can now be accessed.
- Location
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- Location
- Stoke-on-Trent
- Reviewing
- Vodafone
- Date
- 2021-07-30
- Comments
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I thought I knew better then all the negative reviews, they can't really be that bad I thought!! Well I really wish I'd listened, DO NOT go near this company, at first my broadband speed was fine then after about 6 months it became shockingly slow, their tech support couldn't fix the issue so they gave me a 15% discount, I was getting less then 50% of the speed I should have been getting but only a 15% discount! Would not let me terminate my contract and they were meeting the guaranteed minimum speed, read the small print because it's worded like this...
- Your estimated speed 50MB
- Average Speed 62MB
- Minimum speed 40MB
- Guaranteed Minimum speed 25MB
I foolishly thought the mimimum speed was the minimum i would get, currently getting just over the guaranteed minimum, strange how I was getting much faster at first when I coould terminate my contract for free..
So, termination fee, according to the price plan I signed up to should be £4.62 a month for remaining term on my contract, taken from the price plan in the terms and conditions on their website and also from the email they sent me when i cancelled! Except my final bill is much more than this amount, why? After speaking to multiple (useless) customer service agents they tell me that the way this is calculated was changed in Feb of this year and the price plan on their website and email is old and outdated! Have they just made that up? I mean it's right there in black & white in their own terms and conditions!
Please, please trust all the negative reviews and do not touch this company! I thought I knew better, I did not...
- Location
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- Location
- Paisley
- Reviewing
- Vodafone
- Date
- 2020-10-06
- Comments
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I have been with them for while but lately their broadband has become unusable. Been over a month since Ive had a day that I can use it. Here is an example of last 2 days.
Mon 5 October
Router dropped internet: 3.30pm,3.48pm, 4.05pm, 5.16pm, 6.55pm,7.27pm,7.40pm,7.54pm, 7.59pm 8.11pm, 9.25pm. After that I gave up
Tues 6 October
Dropped: 12.34pm, 12.24pm, 1.47pm, 1.58pm, 2.26pm, 2.45pm, 3.04pm, 3.28pm, 3.41pm, 3.46pm, 4.31pm, 5.44pm, 5.53pm, 6.00pm, 6.18pm gave up
Ive had 2 engineers telling me everything is ok and then I face the dropouts after they have left.
As for their help, trying to get through on phone is almost impossible and their online chat is a joke.
I have now tried to make a complaint using their online form etc. Will see how that goes. Not holding my breath.
I see I'm not the only one who has had a bad experience with them. Who does reliable broadband?
- Location
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- Location
- Ventnor, Isle of Wight
- Reviewing
- Vodafone
- Date
- 2020-08-26
- Comments
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I have never had a good internet connection. I am currently with Vodafone and my connection has got a lot worse over the last few weeks. Today my speed is about 9.6Mbs. It has been as low as 7 or 8Mbs. At peak times I cannot get on the internet at all. Even when I make a connection, I am often timed out because the server does not respond quickly enough. Vodafone have tried to help me, but no lasting improvements have been made.
- Location
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- Location
- Lancaster
- Reviewing
- Vodafone
- Date
- 2020-01-28
- Comments
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Company is a total waist of time. I could write a book of total absurdity I have had to endure trying to get a new line installed.
Ordered a new line took 30 minutes then days before it was to go active got a text with no reason telling me it had been canceled.
Called 25 minutes for them to tell me its because they could not transfer the number.
Had to reorder and another 30min of my time again.
Again, days before it was to go active got a text with no reason telling me it had been canceled.
Called 35 minutes for them to tell me they don’t know why and informed I had to reorder.
Again, one day after it was supposed to go active got a text with no reason telling me it had been canceled.
Called and they told me the old service provider canceled it. A service provider I am out of contract with. Told I must reorder again.
I will not waist any more time with this terrible company
Don’t waste your time with this company for broadband at any cost.
- Location
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- Location
- Ingleby Barwick, Stockton-on-Tees
- Reviewing
- Vodafone
- Date
- 2017-02-14
- Comments
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By far the best FTTC provider that I have used. Vodafone is my third provider. I have been with them since July 2015 and I don't intend to move away from them given that I have served my minimum contract period.
Customer Service is first class. What problems (2 of them) I have experienced have been resolved very quickly with follow-up calls from CSR to ensure all is well. As a Vodafone Mobile customer, when my line was down caused by third party cable damage in my area, they added extra data to my mobile allowing me to remain online whilst my line was repaired.
The router is superb along with the app allowing you to control and prioritise your broadband to devices.
Above all, an excellent package, well priced with great service. I have recommended to family and friends some have switched and experienced the same service as me. I will continue to recommend as I have always found Vodafone to be one of the better companies to deal with.
- Location
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- Location
- Peebles
- Reviewing
- Vodafone
- Date
- 2018-12-03
- Comments
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If I could give a minus review I would. The WORST company I have dealt with by far. Supposed to activate broadband services on 21st November. Two weeks later, still nothing. Spent hours on phone on three occasions, most of the time on hold listening to Fleetwood Mac. People I speak with are useless and can't resolve problem. Can't even explain clearly what problem is. They don't acknowledge e mail complaints or complaints sent by post. Trouble seems to be that they mis sell something they can't actually provide. They claim they can supply to your postcode but when it comes down to the activation date then it turns out that they don't actually have the capacity to supply what they said they could. You have to come to this realisation yourself as they won't tell you. They will just give you vague assurances that it will be fixed by Open Reach at some vague future date.
- Location
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- Location
- Cardiff
- Reviewing
- Vodafone
- Date
- 2024-02-27
- Comments
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Good value but limited range on router makes the speed and reliability poor
- Location
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- Location
- Lowestoft
- Reviewing
- Vodafone
- Date
- 2023-04-02
- Comments
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Had a landline problem 85 min of phone calls plus 6 online chats to fix problems at one stage had my phone connected to a landline number from Newport in Wales how can that be, Worse customer service provider I have ever done business with bring it back to the UK
- Location
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- Location
- North London
- Reviewing
- Vodafone
- Date
- 2020-05-13
- Comments
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Oh why didn’t I listen to you guys and all the bad reviews online!!! Biggest mistake ever.
Switched from TalkTalk to Vodafone as I have my mobile plan with them also and they let me down big time. 4 day past my activation date and I still don’t have live internet. They keep pointing fingers to Opeanreach even tho openreach was at my house and said line is active and live, and the phone works. Vodafone keep saying another day another day and they obviously lied. Stay away save yourself alot of hassle. I can’t believe London 2020 and we can’t get decent internet/ service what a joke!!
- Location
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- Location
- Derby
- Reviewing
- Vodafone
- Date
- 2020-05-31
- Comments
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Terrible. Avoid it. It stops working at least once a week. Have to spend ages with customer services (online chat with a call centre in India). I regret having moved from SSE.
- Location
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- Location
- Cheltenham
- Reviewing
- Vodafone
- Date
- 2022-07-31
- Comments
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Really terrible.
After setup, 5 separate calls to resolve issues. When not resolved tried to cancel.
Extremely difficult to cancel, long process which has included very long waits on the phone and live chat (eg 2 hours being transferred between departments).
- Location
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- Location
- Bedfordshire
- Reviewing
- Vodafone
- Date
- 2022-05-01
- Comments
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Worst broadband I’ve ever had. Dial up was more reliable. And if something goes wrong, prepare to lose an hour of your life on their “chat” all this is despite paying extra for them to monitor my connection and act if there is an issue. It once have they done so, they just wait for you lose the will enough to tell them.
- Location
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- Location
- Hengoed
- Reviewing
- Vodafone
- Date
- 2020-09-25
- Comments
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Absolutely diabolical drops out more than being in and is always off. Assistance is incompetent and argumentative as they do not have the capability or belief there is something wrong. Paying for nothing and incapability
- Location
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- Location
- Hampshire
- Reviewing
- Vodafone
- Date
- 2022-10-20
- Comments
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Avoid like the plague. Mis-sold a contract they could not deliver, lost my landline number 4 times and had to have different ones, cut off my internet. Now after 3 MONTHS they have said they are unable to get me a landline number as they have used them all up. So no landline or internet for 3 months. Now have to go somewhere else!
- Location
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- Location
- Shropshire
- Reviewing
- Vodafone
- Date
- 2020-05-25
- Comments
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We have had a vodafone mobile contact for a while which has been reliable and we haven't had any issues. Our broadband was due for renewal and with what sounded like a fantastic deal we thought we would give it a try. I must say the we are slightly disappointed, there is a lot of buffering despite the fact that it should be faster download speeds. We Havd also experienced problems with access to account information on the phones since charging. In regards to customer service I have struggled to understand some of the customer service advisor. I have struggled to get WiFi in the garden. Personally I would have rathered have paid more and get better Internet.
I don't normally do negative reviews but wishing I'm taken notice of previous reviews.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.