Vodafone Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Vodafone.

Recent Customer Ratings for Vodafone

  • Satisfaction
    2.8 stars
  • Customer Service
    3 stars
  • Speed
    2.7 stars
  • Reliability
    2.8 stars

Based on 2669 customer ratings since 2017-12-12 (Show all time ratings)

Visit Vodafone   Read our Vodafone buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

465 Customer Reviews for Vodafone

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Reviewer Location Reviewing Date Ratings
Terrible service from start to finish - never got to find out what the speed was like because they never connected me and kept saying they couldn't guarantee an eventual connection so I should "maybe look at other providers"
Imagine working for a company where you have so little faith in it you openly suggest customers don't carry on with the service.

Was meant to be connected 5th February. Had to phone and ask what was happening a couple of days later, and was told my account was cancelled. Asked if I would have been told this eventually. They didn't know.
They reinstated the account and then failed to contact me again, so I had to call up again. Bored, script reading agents just kept saying it was out of their hands. By the time I gave up and cancelled the order 3 weeks later, I'd spent about 3 hours talking with various script-readers, not getting any new information, spent over £30 on interim wifi access, and was repeatedly being openly lied to about getting a) any actual definite broadband service and b) a refund for the wifi I was having to buy to work from home.

When I cancelled I was assured by two different bored call centre workers that I'd be refunded the £60 engineers fee for a visit that was never even scheduled, let alone happened, and instead today I've received an actual bill instead, despite not having an account with them any more - when I went to try and query it I can no longer use the account to do so.

Absolute cowboys. They also send auto texts asking for customer service ratings feedback, but if you try to respond with the lowest mark it says the number isn't valid. Nice work, guys.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Vodafone  
Without doubt the WORST Broadband provider I have ever had...Disputed how slow the speed was at my end, claimed it was my internal connections at my property that was causing the problem which an engineer who attended confirmed it was not and blamed the service provider. I consider that Vodafone are taking my subscription under false pretences and if they can't supply the minimum service then they should be held accountable....
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Doncaster Vodafone  
Installation a week late. A week later, dozens of phone calls and hours on the phone to tech support and still no connection. Disappointing
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
Bournemouth Vodafone  
Never went live !!!!! Waste of my time and money, they have agreed to cancel and I have even had emails confirming cancellation to then see that they are still charging me for a service which I have never had !!! I’m so annoyed can’t believe how many times I have called and how many hours of my life I have wasted on this company. I am also a mobile customer and will now find a new supplier for that also. Hate that a company as big as this can get it sooooo wrong without apology and no actual knowledge
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Romford Vodafone  
Vodafone seem to get some stick here -
so thought i would post my overall positive experience.

Switched over from Sky Fibre last month (due to price as Sky had been fine).. rang Vodafone as an existing customer and said i would like to move to their fibre 76. Managed to get the connection fee waived, and save £2 pm as a Vodafone customer.

I had asked if i can use my own router (as my house if fully wired) which they confirmed was fine.... but i still had to pay £6.99 for them to post me a router i didnt want.

On day of switch over i lost broadband for a hour or so - so no big deal. I then had to ring them to request my connection username and password to use my own router - which was a bit of fun and games - as the supplied username and password didnt work.

PM'd them again - and they confirmed my username and password which matched what i had been supplied - they then asked what hardware i wanted to use - (ASUS DSL-AC68U) to which they said it wasnt BT approved so would not work!

10 mins on a couple of google forums i managed to work out the supplied username needed to have an extension added to it (just like sky did)

So now using my own hardware again - with decent wifi (unlike the supplied router) and have decent speeds - actually connects and sync faster than Sky - and i pay less p er month - so i am a happy customer!
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Sutton Coldfield Vodafone  
If I could give 0 stars I would. Diabolical signal and shoddy “help” from customer service. 5 months I have been complaining about my connection and STILL waiting for a new router to be delivered (4th time lucky hopefully this Wednesday but I’m not in the least bit confident). I’ve taken days and days off work waiting in for deliveries and engineers and probably a solid week on the phone and web chats but still can’t watch one episode of Netflix sat 4m from the router.
Don’t put yourself through the stress of Vodafone broadband
I think I’ve lost half a head of hair from the stress this has put me through re doing/handing in assignments.

Do not punish yourself by signing up to Vodafone.
Stay sane - avoid totally.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Vodafone  
AVOID AVOID AVOID
THE WORST BROADBAND COMPANY THAT I HAVE HAD TO DEAL WITH IN MY ENTIRE LIFE
YES IM ANGRY NOW
I was paying for 70mbs and only ended up getting 2 or 3mbs !!!
No gaming, streaming or webbrowsing for at least 3 months for me since i joined. I’ve experienced the stone ages for the last few months
I must have rang over 50 times to get the matter resolved and they have no clue what they doing. I just ended up cancelling everything
I shouldn’t have changed providers, worst mistake i’ve ever made

AVOID AVOID AVOID
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
North west Vodafone  
I am on a 78mbps Unlimited Fibre connection since mid of August 2017. I am quite satisfied with Vodafone. The minimum guaranteed download speed for my location is 55.86Mbps, and I have checked actual speed throughout the last week and the speed is consistently coming between 55 to 56 mbps (speedtest.net was used for checking speed). Upload speed is between 17 to 19 mbps. Earlier I was facing problem with Wifi and I contacted Vodafone regarding this at 9 PM, and my problem was quite competently solved by a customer service agent (Amit). The problem was in my computer itself. I wasn't expecting to get in contact with an agent so late at night, let alone getting my problem solved, but I was pleasantly surprised that Vodafone's 24/7 customer service actually works!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Lincoln Vodafone  
I cancelled my internet contract with them within the 14 days cooling off period. They agreed it had been cancelled.

They then sent two broadband routers and then took £70 each from my bank account (140 in total). They agreed this was a mistake and asked me to send the routers back and only then would they return the money.

I dropped them off in a store got them to sign for it and make a note. The shop then refused to refund me.

It then took 3 month of me calling every week in which I was promised a bacs payment then they failed to make the bacs payment so I would ring in and explain and they would try again. Each conversation ranged from 30 min to an hour.

Then they paid me my money back and refused compensation. I was informed that they can't pay compensation as I'm no longer a customer and they would be taxed on it.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
bristol Vodafone  
We swapped to vodafone after being with sky for a very long time, The lack of having to pay line rental was amazing and members of the family are also with vodafone for mobiles, which made it even cheaper.

Still only getting 54megs (on the 76 package at the moment but knowing this will go up over the next 10 days as they do tests on the line to make sure it can cope with the faster speeds. upload is at a full 20megs which is lush.


The router is fine, but we have our own access points for wifi and switch to power those access points so its just sat there as a router/gateway to the internet (anyone expecting amazing hardware from their isp are silly, all isps hardware is cheap when it comes to wifi in my book. not gone down once since the connection was moved over. loving the gb network connections to the rest of the LAN.

Seeing as its faster/cheaper than sky its a win win. Will leave another comment after a month or so.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    3 stars
  • Reliability
    5 stars
Chippenham Vodafone  
Don't switch to Vodafone. Went online to change providers because sky were getting to expensive (but I always received brilliant broadband with them) saw Vodafone, same deal but half the price. Put my phone number in & postcode. All fine nothing to be done. I got half price router at £25 so I was happy. Router should arrive in a few days & im good to go. Got an email saying they didn't have any routers available so I had to wait another 10days, not a problem still happy to wait. Then got an email saying there's a problem & they have been trying to contact me for 4 days & where I haven't responded they've cancelled my order. I've been a Vodafone mobile customer for over 10 years & it was all going through the same billing account so they got my mobile number & house phone both with voicemails, so no one tried to ring me. Any way rang them to see what was going on. They said they couldn't use my line & I had to pay £60 to get a new line put in & now I've missed the deal so full price for the router £50. By this time sky has been cancelled. So I refused to pay any more & said I wouldn't have left sky if I had to pay £110. They were good enough to honour the original deal at £25. Which I was pleased they did so thank you Vodafone. Anyway I've been with them over a month now & the wifi is terrible! On YouTube, a couple of seconds in it starts buffering. Any websites take ages to load, it's crap. Dial up when I was a kid was better. I've rang them 5 times trying to get this sorted. The 1st 4 people were brilliant, polite, easy to understand & very helpful. I never waited over a minute to speak to someone really, really good customer service. The 5th bloke was crap. Every adviser had put a note on my file of what they had done, what I told them. So each person in turn would know what's going on & save me repeating myself. The 5th bloke just said "all the others were wrong, wifi is a privilege. We only guarantee fixed line broadband so I should just cancel". I would have give them 5 star customer service but the last fella ruined it. Vodafone did exstend my 30day cancellation time to help me sort the problem.
  • Satisfaction
    1 star
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    1 star
Portsmouth Vodafone  
The most awful company I have ever dealt with. Shocking customer service. I set my account up on the 15 jan and nearly 4 weeks later I still have to call them almost every day to get my wifi working. I am on hold for anything up to half an hour . They promise to ring back and never do. The stress this company have caused me during my house move !There is absolutely no communication between the staff there and I have to go through the whole story every time I speak to someone. I wasn't happy that there was no plug socket for the modem anywhere near a phone point, meaning having cables running all over my lounge. They seemed to think this was purely cosmetic. Then a week later when I ring due to having no internet again!! they tell me its because my modem is not close enough to the phone point!!! I rest my case. I would definitely not recommend this company.
Sheffield Vodafone  
Major hiccup with the router when BB went live took 3 days to solve sync problem and a new router had to be sent out. Customer service was excellent the people in the Newcastle call center were very friendly and helpful and spoke a language I could understand. As for speed i am paying for 38Mb and getting 37Mb which is a much better ratio than the 200Mb I was paying for with Virgin Media and getting 74MB
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
West Yorkshire Vodafone  
Broad band is in a holiday let and we have had very positive response from clients, only problem was with Openreach repairing a fault, Vodafone was great at chasing them up and offered a compensation discount on my next bill.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Church House Stoke Abbott Vodafone  
Vodafone is the worst organisation I have ever dealt with. They misrepresent the truth; fail to do what they are asked to and show the highest level of incompetence I've ever seen. Failed to cancel the broadband or landline with my previous provider (yet said they had); failed to request retention of current landine number (yet said they had and it had been rejected). Each agent / advisor gives different information. Only resolved when threatened to cancel contract and claim outstanding bills from previous providers through Courts. Only positive is that the broadband has been reliable with no outages, but has dropped from 38 to 20 in 12 days.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Devon Vodafone  
Nightmare arranged broadband with vodafone, did not connect by agreed date, cancelled order, got b/band elsewere then nearly a month later bt turn up to set up my line a new order was created by vodafone without my consent avoid like the plauge
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Wales Vodafone  
Absolutely the worst ISP I've ever been with. Fortunately, I was away studying for half the time I paid for this garbage. However, the several months I had to use this was dreadful.

I play online video games, and so I am not really bothered by slower download speeds. I was supposed to be receiving around 30mb download speeds, but I'd actually be getting around 15mb, which didn't bother me much. The biggest issue was the latency. Whenever there is more than 3 devices connected and browsing the internet, the ping would skyrocket to anything between 200 and 4000. It happened all the time. It is impossible to play multiplayer games without having to boot everyone off the router. The Vodafone app was also bad. Anytime you make changes to someone's connection to the device, the router would shut down for a good minute to process the changes made - very annoying.
Oldham Vodafone  
Recently I purchased Vodafone home broadband, and I strongly discourage people from committing the same mistake for the following reasons
1. Connection keeps breaking intermittently. I could have assumed this happening in first week of connection, but I'm now in second month of contract, yet the line is not stable.
2. Speed which is promised yet to be experienced. Contract commitment says 31 mbps but I'm yet to touch that mark. Forget 31, I'm not exceeding 20 mbps.
3. Engineer visit for any troubleshooting the problem is chargeable.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Langley Vodafone  
Worse broadband connection ever, keeps dropping off every couple of hours, biggest mistake to go for such a awful broadband company
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Vodafone  
Very happy with everything that Vodafone are providing in terms of their home broadband. The service, speed, cost, set-up, information they send are all first class. Have recommended the service to my friends as I believe it's great value.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Glasgow Vodafone  
Moved from a cancelled 2 month disaster with BT. How OFCOM permits this shower to trade as a company is beyond me .The back office function is chaotic and the Indian call centre good for nothing. BT uses unacheivable line speeds to sell broadband . Vodafone changeover came and went with no issue .The promised speed is exactly where it should be and something never achieved with BT. Vodafone does not seem to traffic manage or prioritise . This maybe due to the massive capacity of the old C&W business fibre network Vodafone bought in 2012 .
I have very stable bb at the promised speed and my monthly bill has been halved. Yes Vodafone has had its problems but there is a will to improve unlike BT who just want your money.....
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Cirencester Vodafone  
A near miss. I can't comment on speed or reliability as I cancelled just before installation. Customer service was appalling. I signed up at an agreed rate but received a letter two days before switching with the wrong charge. I wasted an hour with customer services explaining this and all they could offer was a call back in 3-5 days to tell me if I would get the agreed deal. I wasn't prepared to risk this as it was after connection so would be much more difficult to cancel. I was then told the cancellation team wouldn't take my call! I tried directly and they refused to allow me to cancel. Furious I called my current provider and they have blocked the switch. I honestly feel like they were conning me and the hassle of getting through to speak to someone - who then say they can't deal with the issue gave me no confidence in the company. If you are tempted by their offer make sure you get it in writing before going ahead.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Totnes Vodafone  
Vodaphone Broadband, shambolic, Inept, liars, useless and a waste of time.

Hope that people will read this and take great note, if Vodaphone wish to respond to try and defend their shambolic performance then please feel free.

Having had Vodaphone at my previous home I made the mistake of asking them to provide my broadband service at my new property, what a mistake that has been. Prior to contracting I was assured that I would receive at least 60mbps, on the day of activation my speed was between 9 and 12mbps and has remained so despite being charged for the higher claimed speed that I would receive.

I telephoned on the Friday to report the poor speed, and advisor stated that this was because my new property still ran on copper and not fibre, however, an engineer would complete some external works on the Monday and change me over to fibre, no need to be at home and all would be up and running on Monday evening I was assured. I was also told by the advisor that I would receive a call on the Monday to confirm all was well.

Monday came and went and surprise, surprise, no call and still the same old speed of between 9 and 12mbps. On the Wednesday I contacted Vodaphone and as per normal sat in a queue for the best part of 40 minutes and to chat to yet another advisor who gave a different story. I was told by her that the colleague I spoke to on Friday should never have told me what he did, could I now remove the faceplate of my master socket and plug my line into the test socket for 24 – 48 hours and they would run some tests and give me a call. This I did only to receive no call or update. On Saturday I yet again telephoned Vodaphone only to wait yet another 30 minutes, yet another advisor agreed that there was a problem as they measured the speeds at their end only to find that I was getting the speeds that I told them from the start, Vodaphone agreed to send an engineer out for Friday 23rd November 2018 as I run my own business and being at home is rare. I received a confirmation text for the engineer, so all seemed ok.

Friday 23rd arrived, my appointment was from 1300 to 1800. My wife and I ensured we were indoors for midday so as not to miss the appointment, at around 2pm we received a call from a second line support assistant who did not seem to have a clue what she was on about, after the conversation I again telephoned Vodaphone to report the call and that the caller appeared to be confused about what it was she was meant to be doing. Yet another support assistant took the call only to tell me that an engineer’s appointment had been booked for Monday 26th November 2018, I assured her that she must be confused as I had a text from Vodaphone to confirm the engineer was booked for Friday 2rd hence the reason for taking the time off at a huge expense, she assured me I was wrong so I asked to escalate the case, a lady called Eman took over only to confirm the assistants view that the engineer would be attending Monday, I again pointed out the confirmation text from Vodaphone to say that the engineer would be out today (Friday), Eman then started to change her story and said that the call I had taken from second line support earlier that afternoon was to confirm the engineer would be calling out on Monday, when I called her a liar and instructed her to pull the voice recordings of the calls she became very defensive and again changed her story, she now stated that an engineer had called out to complete some external works but was unable to rectify the fault and that’s why they needed to get an engineer out on Monday. I told Eman she was lying and I now wanted to escalate the case further, she did her best to try and not escalate the case but I am fairly persistent.

I was next passed onto someone who claimed to be from the Directors complaints or support division, I explained the above to him in great detail and stated that I wanted a resolution by the end of the call, he went of the line for 5 – 10 minutes to try and sort things out but the long and short of his answer was that I may have been routed through a wrong exchange and my line was over 2.5kms from an exchange to I would not get the speeds that they had guaranteed me and they could and would not improve on the speed of 9 – 12mbps, staggeringly we run fibre optic cables below the sea to other countries with no issues yet Vodaphone cannot provide a fibre optic line over 2.5kms. I then asked them to send an engineer out on a weekend but he claimed no BT / Openreach engineers work on a weekend in Dover, having spoken to BT Openreach this is incorrect and Vodaphone will not pay the extra for an engineer to come out on the weekend.

When I informed them that Vodaphone was in breach of contract and misrepresentation to gain sales he said he would allow me to leave my contract early, wow what a gent and gesture, as I told you I would be leaving regardless of your gesture as you have failed to provide the service you are contracted to.

Needless to say I have now asked BT to take over my services and when the 44 mobile phone contracts are due for renewal for my business guess who will not be getting them?

I should also add that when asked about compensation I was informed that none would be given as Vodaphone do not pay compensation, well Vodaphone watch out for the Small Claims forms which will be in the post Monday for breach of contract and loss of Retention.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Dover, Kent Vodafone  
I was a bit dubious about moving to Vodafone Broadband as there seemed to be so many bad reviews of their service, but I have to say that the company has exceeded my expectations in every way. The changeover was handled quickly and efficiently, I was kept informed during the process, and the service was activated on schedule. The initial speed was very slow, but when I raised this with Vodafone they organised for an engineer to visit within less than 24 hours. He found a problem with the wiring in the main socket in the house and sorted it out at no charge. My current download speed of 40 Mb/s is even faster than Vodafone's claim of 38 Mb/s. This compares with the 36 Mb/s I was getting on a service rated at 76 Mb/s from my old provider, who definitely didn't do me proud. I'm a happy customer. Well done, Vodafone!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Warwick Vodafone  
I am appalled at the level of disservice provided by Vodafone over the last 14 months.

I have lost countless hours of my life on the phone, trying to resolve issues caused by Vodafone's wrongdoings.

Here's a description of my experience trying to order Vodafone home broadband:

I order broadband and on three separate occasions the Openreach engineer does not turn up at my house to fit the internet. Vodafone blamed Openreach and vice versa on each occasion for the incorrect communication that caused the mistake. Either way I lost three seperate days of annual leave as a result.

Several text messages were also sent to my phone saying that an engineer was due to get sent out. Luckily I phoned Vodafone first, before booking another day off work, who informed me that these messages were incorrect.

It took me close to four months till the internet eventually got fitted. Which was frustrating as I know that if I had went with Virgin, it could have been done within 5 working days.

While all this was happening, I made a number of complaints over the phone and had to explain my story countless times to different people. I was passed from person to person, but nothing ever really got resolved and I felt my complaint was never taken seriously.

I spoke with someone in a more senior position, who said to compensate me for my inconveniences he would give me a free dongle device, so I had internet in the interim. He told me it would cost me no money, but I had to sign up to it and he would credit my account so I would never pay.

I found out this week, that Vodafone have been charging me £32 a month for the last 14 months to use this device and that the whole time I have been using that device in my flat for internet and that the £21 broadband I ordered was never fitted when the engineer came out. He simply fitted the slower and more expensive Mifi device instead - which was not what I ordered.

I complained over the phone about this several days again and I was told that someone would phone me back after looking into my case - I received no call.

I received a text message to my phone saying that an engineer would be visiting my flat to fit the broadband, even though I didn't schedule a time with anyone (I am at work a the time that came through on the text).

In short, as a long-standing Vodafone customer, I find the way I have been treated disgraceful. I have been misled, miss sold to and been caused a lot of unnecessary stress.

I have lost all faith in this company. This letter is purely for documentation purposes.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Vodafone  
I read lots of negative feedbacks and decided to ignore them and give Vodafone a try. Wish I would of done opposite. One months waiting for the installation and then 6 weeks waiting for Vodafone to fix intermittence broadband connection. No luck. Internet dropping out all the time, talking with theirs technical department on weekly basis and now I understood that they do not know how to fix this problem. They did replaced router ones but after that speed became even slower, 7 to 14mb/s out of promised 35 mb/s. this gives me reason to cancel broadband.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Tamosius Vodafone  
Terrible experience! I was on a call for 45 minutes to set up a home broadband account and at the end they told me that they can't provide this for my flat. First they could have checked from the beginning. Second their website was saying that they do provide broadband to my address!!!!!
  • Customer Service
    2 stars
Canada Water Vodafone  
the most worthless piece of garbage i have ever come across, the connection is terrible, signal strength weaker than a prawn cracker, drops out 24/7, useless customer service departments, they do nothing to try sort out problems. i have to constantly restart the router to get the speed back up on it, only to have to do the exact same thing 5 minutes later. so basically don't even bother with them because they'll just take your money and screw you over. its so bad in fact we are actually taking out a broadband package with Virgin while still having to pay for this crap.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Southampton Vodafone  
My family (5 members) and myself do not have internet for ONE week by the moment!!!!
It was expected to come live on the 21/02/2018.
This did not happen. Called vodafone on 21/02/2018 was promised that internet should come any minute. This did not happen. Chatted online with vodafone on the 22/02, spend 2-3 hours chatting, tested line and router, vodafone concluded that engineer should come and solve the problem with the external line, state that ticket is raised and the problem will be solve within 72 hours. Called vodafone on the 23/02, was told that ticket is not raised for some reason and that now they are rising ticket for sure and that problem will be addressed within 48 hours. Called vodafone on the 24/02-- the representative assured me that engineer will come in 24 hours and that he personally will be calling me to check the status of my problem. This did not happen! Called vodafone on Monday evening 26/02 and asked why engineer did not come contrary to the promisses to come soon -- the answer was that I could not be promised that somebody will come within 24 hours! It is 28/02 -- and still engineer did not call me and did not come. This is disaster -- too many lies, too many excuses, zero efficiency,
and week without the internet -- disaster for me and my family.

Just do not go with vodafone!!!! It is killing me.
  • Satisfaction
    1 star
  • Customer Service
    1 star
Southampton Vodafone  
AVOID. I'm 7 calls in, I have had my router sent to the wrong address despite two phone calls to get the address corrected on the system, letters, texts and emails with different addresses for the engineer visit and I'm being told that if I'm lucky an engineer will be with me 18 days after I signed up for home broadband (after an hour wait to speak to customer services). I don't even have vodaphone broadband yet and I already wish I had never gone near this company. Avoid.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Woking Vodafone  
Appalling service, they promised the internet service to start on the 4th of April, then due to an unknown fault they delayed it until the 13th. However we could not use Internet until several calls in the 14th. Compensation? £15 and a very arrogant manager called Robert with no manners irle customer service skills...
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Northampton Vodafone  
I switch on fibre 76 Vodafone and I pay 60£ for new line. 1st day I was getting speed 60mbps and upload 17mbps. Next day start WiFi speed dropping to 10mbps and upload 15mbps. I contact support and they say my speed 1st 10days will be poor. After that router start saying it’s disable and I can’t do anything to set up my router WiFi setting because disabled. I connect to support about this issue and they couldn’t fix my this issue. They say try sometime and maybe will work. I will see 10 days more if speed improved.
I had TalkTalk fibre 35 and that was very good and wasn’t droping speed as Vodafone broadband.
Look to me bodafone bad but let see how it gonna be.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Hayes Vodafone  
Excellent customer service and good value for money broadband. Easy to set up and handy broadband app to make monitoring speed etc easy. Really happy to have swapped from BT, who were expensive and the customer service was really bad.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
London Vodafone  
I was called by Vodafone and they convinced me to move two mobiles, broadband and IPad services to them. WORST MISTAKE EVER!! I have spent the last year taking them to the Ombudsman for every account that they have no interest in resolving unless they are instructed to! There customer service team are unfriendly, unhelpful and rude! Don't move your account to them unless you have the time to constantly call and have the extra time to use the Ombudsman. Even now they have admitted fault and provided refunds etc I am STILL the owner of a brand new 7 plus that does not work... called again today and they refused to believe I got the phone from them! I had the Ombudsman prove they provided it.. its a joke... Cannot wait until I can get out of the contracts and go back to my previous provider who NEVER caused any problems! Virgin Media come back! All is forgiven!!!!!!!!!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Reading Vodafone  
Worst broadband we have ever had , always switching off I've had to increase my data for my mobile because I've used so much data at home
When i should be connected to
Wifi absolutely horrendous stay well
Away
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Wallasey wirral Vodafone  
The worst fiber-optic broadband I have had for over 15 years. Including, SKY, EE (the best) and others. Constantly keeps dropping signal or running very slow and vodafone are unwilling to terminate my contract. I have heard many similar complaints since and the same with their mobile phone contracts. Avoid at all costs!
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Coventry Vodafone  
I originally had sky broadband 17mb and decided to give Vodafone a try due to their deal on he 38mb broadband with a free £200 gift. I received the router in the post and plugged it in and was told my activation date was the 7/9/17.

Towards the evening on 7/9/18 the service was still not active so I called Vodafone. After waiting an hour I got through and the Vodafone person said just wait until midnight. The next day 8/9/17 I called Vodafone again as the service still wasn't active. I waited again for an hour and got through to someone who said he would need me to reset the router by pressing down the reset button. I did this and then he said it'll work in 30 minutes. Obviously it didn't.

So I again called Vodafone and waited another hour on the phone before being connected. The lady said that I needed to download the Vodafone app on my phone and then id be able to set up the router via the app. She then proceeded to say 'is there anything else I can help you with' at which point I told her that she will need to stay on the phone whilst I download the app as it takes an hour to get through to someone and so far nobody seems to know what they're doing. I then downloaded and opened the app which of course didn't work with my router. The lady on the phone said she will just need to check something and put me on hold. She then came back and said that actually you can't activate the router via the app. So in other words she was about to fob me off again. She then proceeded to set up my router from her end. After she did this she told me my service will be live in 1 hour. So I then waited an hour, and guess what? obviously it didn't work.

So then I called back again and waited again for an hour and finally got through to someone who then actually did activate the broadband.

The broadband was initially fast. I had the 38mb package and was getting speeds of 33mb. Towards the evening the speeds dropped to between 1 and 2 mb. The homepage (which is google) also stopped loading and occasionally all internet services would just stop.

So I called Vodafone who told me to change the channel on the router. I did this and the same problems occurred. That was their only suggestion and they weren't sure what else to do.

My previous broadband was with sky ADSL 17mb and I got 17mb as their router is fantastic. The Vodafone router will just drop off and the worst thing is Vodafone do not allow you to connect your own router.

The only routers they accept to be connected to their broadband are open reach approved routers of which there is a very limited list of very specialist routers costing around £500 each.

Luckily you get a 30 day cooling off period so Ive now cancelled Vodafone. I don't know how I would have coped for 18 months with Vodafone broadband. More than likely I would have had to just pay the early termination charge (which would have been massive) just to get a working broadband service.

Do not touch Vodafone. They are voted the worst company for customer satisfaction for a reason. Ive now moved back to sky who answered my call in just 5 minutes as opposed to Vodafones 1 hour. I'll never make the mistake of moving to Vodafone for any of their services again.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
birmingham Vodafone  
Terrible switched to them and have now been without broadband for 4 days have phoned and phoned to no avail..Please choose wisely as I did not
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Kidderminster Vodafone  
I'm coming to the end of my 18 month contract and I am so glad. I have had constant issues with my broadband speed and when it went down completely I found the customer service and response time very poor.
I know it cheap compared to the major providers but if you want a reliable service I would not recommend Vodafone.
I was promised a similar service to my previous provider plusnet but this has proved not to be the case and I will be switching back in a couple of weeks.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Upholland West Lancashire Vodafone  
Another tale of woe! How can Vodafone get it so wrong so often?

I had a nightmare trying to sign up online so in the end I phoned up. After 2 hours of messing around online it was all sorted in 15 minutes on the phone.

The good bits - the router turned up on time, the line when live and worked first time. I have 6 devices connected to the router and it hasn't fallen over yet.

The bad bits - they put me on the wrong package and when I told them, they denied it, said the slow speed was because of DLM....I am not that stupid.

Get to the online chat 3 days later and explain the problem, he says that I am on the 38mb package, so 34mb is quite good, shame I signed up for the 76mb package.

Then they want me to sign up for another 18 month contract to change my package, then they don't want to honour the £28 per month, including the £3 per month discount. It will also be another 2 weeks before they can change.

I reluctantly change and wait the 48 hours to get the email confirmation, I don't get it....I phone and they got the order wrong, it will be another 48 hours and then 14 working days.

Maybe I am the lucky one, at least it will only be 3 to 4 weeks before I get what I pay for....

I gave customer services 3 stars because they are nice people and polite and doing the best they can, they just work for a terrible company.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Bromsgrove Vodafone  

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