1,510 Customer Reviews over 38 pages
-
- Location
- Sheffield
- Reviewing
- Vodafone
- Date
- 2018-02-23
- Comments
-
Absolutely terrible. Rang me 2 years ago to see if I wanted a 'free' mobile broadband package. I discovered 2 years later that I'd been paying £9 for the damn thing every month. After a full refund from Vodafone, they continue to charge me £9 a month for absolutely no reason - I have to ring them every single month for a refund as they just can't grasp how to cancel a service on their own systems!
- Location
-
- Location
- preston
- Reviewing
- Vodafone
- Date
- 2019-10-01
- Location
-
- Location
- Suffolk
- Reviewing
- Vodafone
- Date
- 2017-11-13
- Comments
-
I am appalled by Vodafone home broadband and I feel like I have no recourse. I chose to move to Vodafone and was told that fibre broadband would be available in 10 days. Two months later with limited contact, Vodafone took over the line and have left us with no internet connection for 4 days to date. They have now told me I have to make myself available for 3 days so that an Engineer can turn up on the one that suits him.I have lost business because of lack of connection and now I am expected to take up to 3 days off work to be available to their Engineer.I just don't know what I can do to get broadband back. There is a shocking lack of concern or urgency on Vodafone's part. They don't care that I'm without internet and they cannot promise internet connection within the next week. It is the most shockingly bad customer service I have ever come across. I feel completely desperate as they are making no progress on getting me connected despite all of my pleas. If anyone can help point me in the right direction to get things moving, please do. Even my official complaints to Vodafone are ignored.
- Location
-
- Location
- Harpenden
- Reviewing
- Vodafone
- Date
- 2021-03-04
- Comments
-
KEEP AWAY FROM VODAPHONE
The company is a complete shambles.Very poor service and customer service is non existent. You'll be pulling your hair out in no time
- Location
-
- Location
- Bromsgrove
- Reviewing
- Vodafone
- Date
- 2022-12-16
- Comments
-
Have had Router fault not recognised by Vodafone, broadband worked fine for 9 months now is useless. Found the problem was with the 2.5ghz signal. They can't see it and refuse to replace the router.
- Location
-
- Location
- MANCHESTER
- Reviewing
- Vodafone
- Date
- 2017-10-20
- Comments
-
TERRIBLE EXPERIENCE!
Fibre optic broadband keeps constantly going off-line! Deeply frustrating! Router gives off a very weak signal, and speed of 38mb (a joke) are in reality less than 200kb!
- Location
-
- Location
- Bromsgrove
- Reviewing
- Vodafone
- Date
- 2024-03-16
- Comments
-
After installation my home(voip) phone never worked luckily we hardly used it so it was unplugged. For 6 months my broadband worked perfectly although the wifi dropped out occasionally. After this my cameras and Smartplugs with certain phones stopped connecting! I had about 30 calls to the "help" desk and all they do is a factory reset on the router. They insisted they had checked the router and all was fine. I told them I had tested the router myself and the problem was the 2.4 ghz signal had ceased to operate. They refused to accept this and would not send an engineer out. After several months I gave up and bought a cheap £11 router off ebay I connected it to their faulty router and magically all my devices worked fine. My contract is just ending and I'm giving up on broadband I've just cancelled it and bought a 5G router which connects to the mast luckily I have a good signal. I've tested it for several days now and its brilliant 12 month contract for £10 a month unlimited data texts and phone. I'll not use the texts but may connect a phone to the 5g router. Even though I've had substandard service they are making me stay for a 30 day notice period even though my original contract will have ended. So one extra week to pay then the pain will be gone. Ps I gave 4 stars for the speed as the 5Ghz signal was ok.
- Location
-
- Location
- gorebridge
- Reviewing
- Vodafone
- Date
- 2020-03-26
- Comments
-
i was with sky but thought i would try
Vodafone i wish i never now slow speed always up and down very disappointed i will just have to stay with them the now but will keep eye on the speed! if it gets worse i will let them know im not happy with this! and leave!
- Location
-
- Location
- gorebridge
- Reviewing
- Vodafone
- Date
- 2020-11-19
- Comments
-
what a joke phoned them 3 times to get this fixed dropping speed all the time paid for over 32.4 Mbit/s now stuck on 27.4 Mbit/s customer service is a joke! if they dont sort this out will be canceling my contract! clowns!!!
- Location
-
- Location
- gorebridge
- Reviewing
- Vodafone
- Date
- 2020-04-07
- Comments
-
was with sky went with Vodafone not the
fastest out but not getting the speed i was to get.i will keep eye on this more and decide what to do!
- Location
-
- Location
- gorebridge
- Reviewing
- Vodafone
- Date
- 2020-08-14
- Comments
-
i have switched over from sky to vodafone and so far not bad apart from my speed goes up and down but works ok.i left sky because there internet keep cutting of and my kids on there xbox getting disconnected not happy to say.anyway vodafone is ok i think the problem is BT they mess up your line.so far out of 5 for vodafone be 4 if the customer service helped me more instead of saying this and that and nothing done about the speed up and down i would give the a full 5 star..
- Location
-
- Location
- Milton Keynes
- Reviewing
- Vodafone
- Date
- 2018-09-25
- Comments
-
Changed from Sky due to price and guaranteed min speed of 25mbs. Guaranteed speed is a joke. App said synced at 25 mbs but speed test software saying around 5 mbs. They dropped the price by 15% but it is not worth the money. Sky was very reliable, very rarely dropped out and speed was pretty consistent. I would not recommend changing to this ISP unless you are willing to put up with regular drop outs and poor speeds. You get what you pay for.
- Location
-
- Location
- Newcastle
- Reviewing
- Vodafone
- Date
- 2019-10-01
- Comments
-
Worst isp ever. Broadband stutters so no good for on line gamers. When we changed to another isp after a week they are still demanding payment two months later. They can't access information on their internal systems to show any relevant dates. After calling to complain they use a pop up app on my mobile to scan and take a picture of the letter they had sent to me, to prove that we had terminated within the required time period. Totally inept.
- Location
-
- Location
- East Anglia
- Reviewing
- Vodafone
- Date
- 2020-02-16
- Comments
-
Vodafone broadband doesn’t get best reviews but it might be because people tend to leave a feedback when things go wrong. My experience was quite good and only marginally short from giving 5 stars.
1. Moving provides
Switch form TalkTalk was quite smooth but I had some issues with the activation which resulted in being without the internet for a day. It was handled well by the Vodafone customer service.
2. Customer service
Quite good from my experience. No long waiting times and all issues were resolved promptly.
3. Broadband speed
I am still within 10 days from switching so there are slight speed fluctuations. Initially the sync speed (from provider to the router) was 56 which wasn’t satisfactory considering my previous provider had around 76 almost all the time. I spoke to the Vodafone CS and they apparently fixed some minor problem which increased my sync speed to 66. It does seem like Vodafone tries to limit the speed for some reason. In general 66 is enough for my needs so that won’t persuade it further.
4. Broadband reliability
So far I had no any dropped connections and the line seems to be stable. For those having issues, try to split the network to 2.4GHz and 5GHz and change channels from automatic allocation to 11 for 2.4GHz and 44 for 5GHz network.
5. The App
This is the best Vodafone broadband feature in my opinion. Very versatile and has many options to control your network like scheduling, blocking particular devices, activating guest network etc.
Overall, I am satisfied with Vodafone broadband. Lower download speed and some hiccups during installation were the reasons for 4 stars rating. Price wise it’s a good deal, probably one of the best on the market at the moment. Be prepared to negotiate with CS if you want max speeds.
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2022-08-02
- Comments
-
Please do not use vodafone as a broadband provider, they will
You offer you the earth and you get nothing, i went from bt to vodafone the set up was set for a certain day, did it happen know, then all tne excuses come, you can never get through to the right person, loads of excuses from them why its not gone live on the day they said it would, blame openreach, and there fine on there end, im hoping i can get out of my contract as im only two days into it, every review on here is bad, the price im paying is i should of checked their reviews before hand, do not and i repeat do not bother with vodafone it will drain the life out of you , i don’t have hair, if i had i wouldn't have any left. Stay clear from them for youe own sanity.
- Location
-
- Location
- Ipswich
- Reviewing
- Vodafone
- Date
- 2017-07-09
- Comments
-
I have only put one star because there is no option for 0 star otherwise I have had enough of Vofafone. The worst is the home broadband utter rubbish. Dont even try because even the staff do not know what they are doing. Its just a long storry that I wont even bother sharing. All I can say is stay away from Vodafone to have a peace of mind.
- Location
-
- Location
- Derby
- Reviewing
- Vodafone
- Date
- 2018-05-03
- Comments
-
Extremely bad customer service, very disorganised, no coordination between employees, everyone is saying different things!!! I referred this service to my friend and he has to wait 2 months to get the service. Now, I wanted t transfer the ownership of one broadband to my friend and this is what happened since last 5 days:
I called them today and they said the transfer of ownership will start on 23rd of May and I need to fill a form on that day?! Before 3 days I spoke with another person at Vodaphone and he told me that the transfer of ownership will start on 2nd of May and he gave me a link to a form and asked me to fill it and I did, Last week we filled another form at a Vodaphone store in Derby City in the UK transfer the ownership and they said it would happen in 10 days!!!. They sent me 2 emails asking me to call the department of transferring but when I am calling them everyone is saying different things. NOT recommended unless if you want to make yourself in a big trouble. I would never refer to anyone or recommend to anyone else
- Location
-
- Location
- Kendal
- Reviewing
- Vodafone
- Date
- 2018-10-06
- Comments
-
Avoid!! No where near speed promised and instead of sorting just gave small discount for life of contract. Free gift had to claim in certain time then when filled in form at right time got no confirmation.
- Location
-
- Location
- Surrey
- Reviewing
- Vodafone
- Date
- 2020-08-26
- Comments
-
Out of contract I had found Broadband speeds very variable and rarely above 23mb/sec. on one occasion it was as low as 6 mb/S. Fed up with variable speeds and drops in service so changed to Shell . Speed with new service 31mb/sec ! Clearly Vodafone unable or unwilling to provide continuous Advertised speeds in all areas . Very helpful staff to begin with but problems in my area won’t be solved until Openteach will allow us to purchase fibre cabling from box to the house.
- Location
-
- Location
- Manchester
- Reviewing
- Vodafone
- Date
- 2019-02-10
- Comments
-
Think carefully before using this company. Yes they’re cheap, but Customer Service is overseas and unfortunately abysmal. Mostly polite, but completely ineffective even with the basics. My rating is actually ZERO stars.
My girlfriend recommended Vodafone. She has been with them a year without issue. So there are some success stories. Mine isn’t one of them.
To try to keep it simple -
5/1 Signed up online and chose an installation date and time - 21/1/19 am. Provided instructions for the BT engineer to obtain access (through next door neighbour)
8/1 Vodafone customer service telephoned to say they couldn’t honour that appointment and abruptly tried to force an inconvenient one onto me - 23/1/19 pm I refused to accept it, and said I was at work with a client and couldn’t discuss the matter at that time. She said someone would call me back.
8/1 Nobody called but I received numerous emails confirming the date I had refused.
9/1 I telephoned and rearranged the date - 24/1/19 am. I received no email confirmation but instead continued to receive emails confirming the other date.
16/1 Router arrived.
18/1 Second router arrived!
19/1 I was concerned so telephoned. I was advised not to worry and that my appointment was still arranged for 24/1. I was sent a text confirming this. I was advised to keep the second router as a spare.
24/1 Appointment date but no engineer arrived.
24/1 Email received informing me that broadband couldn’t be activated and I would receive a call.
26/1 Call received from Vodafone. Apparently the engineer couldn’t gain access. They had not been advised to go to my next door neighbour, nor had been provided with my accurate telephone number. Date rescheduled for 6/2/19 am. I reiterated the access instructions and confirmed my neighbours address. I received a text confirming the revised date.
By now I’m feeling absolutely exasperated but allow them one final chance.
6/2 NO ENGINEER!! I telephoned to be informed there was no record of the 6th and installation was actually down to be the 11th! I mentioned that I had on my phone a text from Vodafone clearly stating the 6th. Customer Services said they had absolutely no record of this.
AT THAT POINT I GAVE UP and cancelled on the spot. They politely accepted my cancellation. No efforts to apologise or explain their total incompetence.
I am now the proud owner of two useless Vodafone routers and wondering if I might still actually receive a visit from an engineer on the 11th. Really wouldn’t surprise me.
I just wonder how it’s possible to mess up so badly, and then actually (politely) imply each time that it’s the customer’s fault? By the way, Vodafone DON’T pay compensation for missed appointments.
- Location
-
- Location
- North East
- Reviewing
- Vodafone
- Date
- 2022-11-07
- Comments
-
Diabolical Service from Vodaphone - I wish I had never arranged a switch.
I arranged for my 83 year old mother to switch to fibre broadband from Plusnet (unable to do online banking with slow speeds on Plusnet)
The switch was supposed to take place on the 18th October.
All the external work was done weeks before the switch date.
On the 18th October an Engineer turned up to complete the internal work - causing quite a lot of disruption. The engineer was unable to complete the switch because of the shoddy job done ny Openreach outside the property .Apparently the cable hadn't been spliced properly. So my mother was left with furniture out of place,
I contacted Vodaphone on the chat who assured me that she would be connected within 24hrs.
The 24 hrs came and went and no contact from anyone. I contacted Vodaphone again on chat who tried to baffle me with the report from Openreach. I was assured that it would be sorted asap, and that she would get £5 a day compensation!!
Last week a phonemail from Openreach to say that they would be completing the work today (November 7th) An engineer has attended and once again has had to call for back up
Not once in the three weeks since the first engineer attended have Vodaphone been in touch
Their customer service is absolutely non existent - or they will lie to you so that they can finish the chat
- Location
-
- Location
- Carmarthen
- Reviewing
- Vodafone
- Date
- 2022-11-11
- Comments
-
Following on from my previous review - My 83 year old mother still has no telephone or broadband.
The service was supposed to go live on the 17th Oct
Vodaphone are the most incompetent bunch I have ever come across.
Their customer care is non existent and they will keep you on the phone or chat for hours without resolving anything
Whatever you do DON'T switch to Vodaphone, you will regret it!
- Location
-
- Location
- Reading
- Reviewing
- Vodafone
- Date
- 2023-11-07
- Comments
-
full fibre 2 hopeless between 0.00 and 26, drop out, constantly phoning and round and round we go
- Location
-
- Location
- Kent
- Reviewing
- Vodafone
- Date
- 2023-08-12
- Comments
-
Terrible company, poor customer service. I’ve had payment issues with them throughout the lifetime of my broadband. Since their communication with customers is so poor, I have no idea about what is going on with my account until I am disconnected and have to call them.
The final straw was when they permanently disconnected my service and sent me a text message 1 day before the disconnect saying ‘sorry to hear you are leaving us’ as if I had requested this. On calling them THREE TIMES and being told various things by different agents, on the third try I was told it was disconnected because they no longer offer the broadband tariff I was on a 23 month contract for, only fibre, which is not supported in my area. End of story, no reconnection, compensation, apology or anything. I was shocked and appalled that they would just leave a customer high and dry like that, not give enough warning for me to at least sort out alternative broadband and then being told various lies by their agents. Please do not fall in the same trap I did and avoid Vodafone at all costs. The broadband is sketchy and not that super fast anyway and you end up with price hikes every other month too. AVOID, AVOID, AVOID!
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2018-10-28
- Comments
-
I am utterly regretful that I bought vodafone broadband. The speed is so awful, I can not even connect. I have spent couple hours with different vodafone advisers and it is not solved yet. Moreover, the deal I bought also included free gift and when I tried to register, the system did not let me and it was said that I should wait 2 months for gift registration and besides they would send me mail regarding free gift.I trusted them and now I have learnt that due date for gift was over and as you can predict, I have been shocked because I have not get any mail so far.
I tried to contact with vodafone many time regarding the gift issue but still I have not get any response. I am completely overwhelmed and tired now. Buying vodafone is one of the worst deal I have ever had. I wish somebody can learn from my mistake and misery.
- Location
-
- Location
- Ayrshire
- Reviewing
- Vodafone
- Date
- 2018-04-03
- Comments
-
Switched from Sky. Works flawlessly, up and running within an hour.
I had hesitations reading the reviews, however there is 2 sides to every story.
- Location
-
- Location
- Coatbridge
- Reviewing
- Vodafone
- Date
- 2020-01-04
- Comments
-
Since joining Vodafone we have had several on going issues either with changing address, access to the account, internet going down and others.
Customer services are an absolute joke and tell you exactly what you want to hear but nothing ever comes to fruition. I have been outright lied to on several occasions. Offered free upgrades and when I phoned to arrange this told that it wasn’t possible and that I can’t get one. The system is rigged against its customers and they do not care about you at all if issue arise. I will be happy to leave Vodafone as soon as our contract ends.
Wouldn’t recommend to anyone. Worst company we’ve had broadband with.
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2023-05-11
- Comments
-
Absolutely appalling customer service from a recognised brand!
We scheduled an upgrade around 4 weeks ago with the new line and broadband to go live to 10th May. The date comes around we install the router and all the lights show but the internet is not working. We log on to the chat who say that it will be activated at midnight, which is ridiculous as we were told the changeover would not cause us any disruption.
Midnight comes - still no internet. I speak to the chat service again who say we need to wait 24-48hrs (this is a common phrase that Vodafone seem to use….) but they say it should be working in a couple of hours.
Couple of hours gone and I decide to call them instead. I get passed around a couple of times before I get to someone who explains that there is an issue with the line and they are checking with the tech team. It turns out that upgrade was put in incorrectly.
I get put through to the tech support who say that a new upgrade needs to be put in place and an engineer will need to come out - so puts me through to another gentleman who has no idea what is going on and thinks that I just want a new upgrade with no context. I ask him to put me back through to previous team.
On this call I am told that a new upgrade was not needed to be raised and in fact all they need to do is send an email to a team who will activate it in … you guessed it… 24-48hrs. With no way to fast track.
I work from home and this is disrupting my work, and it ridiculous in 2023 that you need to wait that long to get a service that should already be activated put in place.
I hope that through reading this complaint Vodafone will offer a way for me to fast track this.
For anybody considering Vodafone Broadband… don’t
- Location
-
- Location
- Wiltshire
- Reviewing
- Vodafone
- Date
- 2018-03-17
- Comments
-
AVOID!! Worst Internet provider I've ever used.. No technically support team to talk to just customer services who have no clue and fob you off for days with 2-24 hours it can take to reconnect after cutting me off for no reason bills paid.. Now on 3rd day and still no broadband or technical team to sort it..load of rubbish speed isn't what they made out when taking it either over all just a pile of crap AVOID!!
- Location
-
- Location
- Lincolnshire
- Reviewing
- Vodafone
- Date
- 2017-03-31
- Comments
-
Utterly abysmal. They cold call offering exactly the same speed, and that they will put in a second line, and give you double. They mis sell, tell lies, and fob you off with excuses. The hub wifi is pathetic, it doesn't even reach 12 feet away. Shocking service, shocking speed of 3mbps, when you're promised 13 / 14mbs. And when you complain they are forced to tell the truth. I can't abide liars!!!!!
- Location
-
- Location
- Liverpool
- Reviewing
- Vodafone
- Date
- 2021-07-29
- Comments
-
This is categorically the worst company, their business processes are so rigid they do not allow for any human in their services. This company cost me £7500 because they got my address wrong twice and because of their ridgid processes we got stung for stamp duty because of a two month delay caused directly by errors by Vodaphone.
When I rung up to stay that there was intermittent delays on the line the customer service agent laughed and said of course there is it happens and wouldn't do an investigation.
This company's business policies are so far away from customer interests they may as well have a motto, 'Customers- do we care? No- just give us your money'
You will be directed to use their app. This is a con you will spend 20 mins talking to 3 different people, each time explaining the problem then be transferred to the phone where you will have to explain again. On the misfortunate days where I have needed to speak to them the average interaction time has been 45 minutes.
Avoid this company at all costs
- Location
-
- Location
- Rhyl
- Reviewing
- Vodafone
- Date
- 2022-02-16
- Comments
-
Im totally disappointed and dissatisfied with Vodafone and wishing I've never moved over to them. My Broadband is slow, the signal is ridiculously poor, I have a so called super wifi box but this keeps failing as the signal from the booster is so poor it drops off even thought it's only 3m away! I only live in a small house so shouldn't need a booster. But even when I had the booster working i still had dead spots in the house. And then there is the non existent technical support. I have called for hours and then the phone drops out and on the online chat again I waited for over an hour to get to the front of the queue for the chat to complete before I'd even had chance to start chat,I rejoined the chat to wait over 1.5 hrs for them to decide it was hometime when I had gone from 15 to 2 in the queue.so I still have got through!
- Location
-
- Location
- scunthorpe
- Reviewing
- Vodafone
- Date
- 2019-10-30
- Comments
-
Connection constantly dropping cannot use WiFi for Internet calling. Tried contacting customer service as Internet not working for a week, live chat for half an hour then no longer able to reply to questions as no text box on page. £20 a month better maybe to spend a bit more. Definately will be be looking for new provider when contract needs renewal
- Location
-
- Location
- Ramsbottom
- Reviewing
- Vodafone
- Date
- 2018-12-04
- Comments
-
Swapped on the 26th Nov. Can no longer stream Tv or even get emails or read the paper on my phone. Ring and you're put on hold until you give up, live chat can;t help. BUYER BEWARE
- Location
-
- Location
- Tyne and wear
- Reviewing
- Vodafone
- Date
- 2020-05-29
- Comments
-
Gosh ! Don’t mean to be so negative but we’ve never had such poor everything from a broadband provider before. Customer service is terrible. The app is terrible. (“You are receiving speeds far below our standards- click here and we will discount your bill by 15%}. Except they don’t. It’s meaningless as you have to try and speak to their call centre to process this. Utter waste of time!The speeds are appalling. I have nothing good to add. Sorry. Avoid avoid avoid! Can’t wait for our contract to end.
- Location
-
- Location
- n2
- Reviewing
- Vodafone
- Date
- 2017-12-13
- Location
-
- Location
- UK
- Reviewing
- Vodafone
- Date
- 2021-12-01
- Comments
-
Constantly dropping since I moved to this area, they told me I need a new router which may help, but only if I sign up for 18 months.... a VERY long contract for something that "may" help. Tried to cancel today and they refused flat out to let me as I failed security. Told me if I cancel my DD they'll put me into bad credit. I'm not trying to access any financial details, just to stop paying for inadequate service. Bunch of jokers. I now have to load ID into their system to prove who I am so I can cancel... means at least 48 hours more stuck with them.... I wonder why the system is so impossible - there's only one beneficiary here!
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2018-10-14
- Comments
-
Why no 0 star review possible? Signed up to vodaphone but then it seems they can't provide me with the service I signed up for. Didn't bother to contact me. Fobbed me off. Can't give me a date and have effectively left me with no service
- Location
-
- Location
- Bristol
- Reviewing
- Vodafone
- Date
- 2018-08-07
- Comments
-
I called Vodafone to agree I promise to pay. I had my phone stolen and my bill came to £93 pound!! I told them o also had cash stolen from me. They were meant to take £44 out my account on 14th and rest on 23rd. However they took it out my account on 1st August and left me with no money. I h as be children to provide for and now NO MONEY.Even management wont help!! Do t get contract with Vodafone. Robbers!! So disappointed and now in trouble. They'll twist your words to their financial benefit. Massive company yet assistant manager hasn't got the authority or ability to fulfil the verbal agreement. Try hey just don't care
- Location
-
- Location
- Peterborough
- Reviewing
- Vodafone
- Date
- 2024-01-26
- Comments
-
Fine until you try to cancel with them. I moved and made several calls and emails. Took 3 months to eventually sort it out even though I’d loved and couldn’t get the service in my new property. Funnily enough during this 3 months they still charged me!
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.