4,684 Customer Reviews over 118 pages
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- Location
- Bristol
- Reviewing
- Virgin Media
- Date
- 2019-04-01
- Comments
-
ONE word ZEROooooo Review, I understand there are technical issues and thats norma, but the scustomer suport are like robots, very limited. I dont blame the people working in there, they just follow a must do process, they dont really care if you cancel your contract or have painful time with the service because they dont believe in this crap brand. unfortantly today you can be a billionare even if you have bad rating..Im not a hater but this like taking an advantage of customers.
- Location
-
- Location
- London
- Reviewing
- Virgin Media
- Date
- 2016-05-20
- Comments
-
It is the worst internet, service (...) I ever had.
They make you test and test again your device until they have a good result and stop there, your problem still existes but they do not care.
Do not advice any customer to join virgin media
Very bad
- Location
-
- Location
- BD2 4ER
- Reviewing
- Virgin Media
- Date
- 2016-07-05
- Comments
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A happy customer for over 10 years. All gone wrong since April.
After many calls to their off-shore technical help, offering terrible 'fix' advice, I finally asked for the service termination team. Remarkably, they know what is wrong.
Too many broadband subscribers in my area! A fix is planned for 7th September 2016 (3-months away!).
Virgin have refunded all my broadband charges from April to July, but I'm still without broadband.
Terrible service.
What went wrong?
- Location
-
- Location
- Nottingham
- Reviewing
- Virgin Media
- Date
- 2016-11-12
- Comments
-
Charging me for many reasons
the speed was at first but from April still present ( November ) they have problem in my area even at night unable to open Facebook page. Be care full they have charge for every small details. I am not recommend to make contract
- Location
-
- Location
- PLYMOUTH
- Reviewing
- Virgin Media
- Date
- 2023-02-01
- Comments
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this is the worst company ever. terrible service, staff do not have a clue, they lie, manager was even worse. promised to call me back, failed to do so!!
STAY CLEAR OF VIRGIN MEDIA, i spent over an hour on phone, and they just cut me off
- Location
-
- Location
- Newcastle
- Reviewing
- Virgin Media
- Date
- 2017-05-18
- Comments
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I was without service for months as they didn't inform me of new hub despite being a customer for over 10 years. When I finally left them I couldn't find an email address and when I phoned waited too long. They deliberately have set it up to make it no impossible to leave or complain about them. Scandalous!
- Location
-
- Location
- Birmingham
- Reviewing
- Virgin Media
- Date
- 2020-09-01
- Comments
-
So much for Virgin Media supporting NHS workers cancelled with them in June now sending threatening letters to pay for a phone line I don't have anymore. Worked right through Covid now off I'll with stress. Maybe should contact Piers Morgan he supports us key workers and he might get it sorted as I can't
- Location
-
- Location
- Teddington
- Reviewing
- Virgin Media
- Date
- 2017-11-12
- Comments
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I was given an installation date for 10 days time. 3 days before it’s cancelled because of damaged cables. The only cables coming to my house are the ones they have just installed. Now it’s a 5 day wait until I can be given a new installation date. Last time there was a minimum 10 day wait for installation dates. At best it will be a month of no internet for my business....
- Location
-
- Location
- Cardiff
- Reviewing
- Virgin Media
- Date
- 2018-02-04
- Comments
-
They are awful, just stay away. I am changing as soon as my contract runs out.
Customer service is very hit and miss,very overpriced and they just don't want to know when things gp wrong. can't run the amazon fire stick, 'its out of range so get a range extender' did still does not work. Only got 2 months left. Paying £60 a month!!!! its only 25ft away from the router and now the range extender is 18ft away still does not connect.
- Location
-
- Location
- South East
- Reviewing
- Virgin Media
- Date
- 2015-01-07
- Comments
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No loyalty to long standing customers. 100,000 of their broadband customers abandoned and sold to TalkTalk with only 4 days notice in Dec 2014 just before Christmas. Webspace lost with just 4 days to back up and move before being no longer able to update and email addresses will be lost after 90 days. They have also made it difficult to transfer to another ISP. Despite being given a MAC code and transferring our service to BT within the 4 days they then took it back from BT and transferred it to TalkTalk with no authorisation. Still not got it back to BT yet though hopefully this will happen now that I have a second MAC code. Absolutely no consideration given to their customers. I am appalled by their behaviour.
At least 3 months notice should have given to allow customers to transfer their accounts, web space and email to an ISP of their choice in an organised way. Only then and after clear notification offer the 'hassle free' transfer to TalkTalk.
Hassle free is a bit of a joke as many customers including myself found that with TalkTalk the email immediately stopped working as the settings in our email client needed to be changed and as stated previously web addresses and email addresses will ultimately be lost.
- Location
-
- Location
- Coventry
- Reviewing
- Virgin Media
- Date
- 2015-03-04
- Comments
-
I bought 50 megabit broadband. Actual speed is around 3 megabit during evenings. Virgin media acknoledges problems, regularly promises to fix them, but does nothing for at least 6 months already.
- Location
-
- Location
- Reviewing
- Virgin Media
- Date
- 2018-12-19
- Comments
-
They never ring back when you have a problem but wait until you terminate your contact: they ring you endlessly! Draw your own conclusions. Myself, I'm glad to be shot of the rubbish service & the 3rd rate company which owns it!!
- Location
-
- Location
- Kent
- Reviewing
- Virgin Media
- Date
- 2019-01-25
- Comments
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We agreed to switch our broadband to VM from BT to get a faster service. Today was the date of the switchover. VM cancelled our BT service from midnight tonight but didn’t complete their work and say the next time they can come is week after next. Result No Broadband for two weeks. Angry kids. No business which we run from home. Virgin Media RUBBISH
- Location
-
- Location
- Liverpool
- Reviewing
- Virgin Media
- Date
- 2019-06-17
- Comments
-
Sick and tired of virgin paid £38 pm for 100 meg was lied to by the salesman saying I could get the same discount in 12 months, they put it up to £59 because they are the only provider who anything above 10 meg in our street, also constantly getting low single figure speeds in the bedroom of a small house and was told I’d have to pay extra for a signal booster avoid virgin like the plague
- Location
-
- Location
- Aldershot
- Reviewing
- Virgin Media
- Date
- 2021-07-24
- Comments
-
I pay for 500mbs, I rarely get over 5 in my bedroom, I have a tiny house. At my last place I had a basic talktalk plan, 30mbs, it was consistently better than this, this is unbelievably rubbish
- Location
-
- Location
- Finchley Road station
- Reviewing
- Virgin Media
- Date
- 2016-08-31
- Comments
-
The worst service I have ever had! They just want to sale so they gave many promises but you can do none!!!
- Location
-
- Location
- Clapham South
- Reviewing
- Virgin Media
- Date
- 2022-09-29
- Comments
-
If there were zero stars I would give them, terrible service I am left without internet for hours every day and unable to do my job. No compensation is offered no matter how much complaining is logged with them. They do not care. They will take your money for a service they do not provide. I really wish terrible things for the people who run this company. They are scammers in my opinion. Never using them again and hope they go out of business
- Location
-
- Location
- London
- Reviewing
- Virgin Media
- Date
- 2020-03-27
- Comments
-
Fast broadband is useless when it doesn't work most of the time. We've had constant outages since we joined 6 months ago. Virgin Media are well aware of the problem, and it's not limited to our house - the whole area is affected.
We call multiple times a week, but customer service are absolutely useless (they're not even technically part of Virgin Media, but instead are outsourced so they can't actually provide any useful information).
Yet they're doing nothing about it. Constantly told that an engineer is working on the problem, and that it'll be fixed in a few days. Never happens.
Even worse. We can't cancel our contract without incurring an £80 penalty fee, because Virgin record the intermittent outages (i.e out for 10 minutes at a time, every half hour) as separate incidents, and thus the outage doesn't last long enough to trigger the cancellation clause.
We're literally being held hostage.
Avoid at all costs.
- Location
-
- Location
- Bournemouth
- Reviewing
- Virgin Media
- Date
- 2023-08-24
- Comments
-
By far the worst customer experience offered by any company on this planet, you spend literally days worth of hours on the phone to them or trying to proceed past pointless bot messages. Its incredibly hard to cancel and typically involves 4-5 hours worth of calls to do so. AVOID
- Location
-
- Location
- grimsby
- Reviewing
- Virgin Media
- Date
- 2017-04-11
- Comments
-
All i can say just don't go with virgin stay away if you wish for a hassle free service with your broadband.
- Location
-
- Location
- Pinner
- Reviewing
- Virgin Media
- Date
- 2018-08-31
- Comments
-
Virgin arrived 2 weeks ago and installed broadband and TV.
The engineer assured me that their ‘burial’ team would arrive the same day to tidy the cables and conduit which had been left on the surface obstructing our pathway.
Download speeds were around 24MBs, a far cry from the 200MBs i signed up for! After several calls later a supervisor arrived and advised that wrong cable had been installed and promised remedial action. 2 days later i lost all broadband and TV and was advised the cable from home was broken and needed replacing. Despite chasing, i have been without internet or TV for over a week. i even contacted Virgin’s CEO Tom Mockridge but his assistant advised he cannot deal with my complaint personally
Absolutely appalling service - nobody at Virgin seems to give a damn
Do not be taken in by the promise of high speed downloads—-You’ll be sorry!
- Location
-
- Location
- Wigan
- Reviewing
- Virgin Media
- Date
- 2015-04-17
- Comments
-
Poor customer service. Don't listen to the customer and treat them like idiots. Blame the lack of wifi speeds on
1. using an ipad
2. an iphone
3. central heating
4. air temperature
5. Size of house
Even when stood next the virgin router, I was getting 1mbps and paid for 100mbps. Always tested alright at virgins end, but nobody ever same out to investigate the fault!
- Location
-
- Location
- Brighton
- Reviewing
- Virgin Media
- Date
- 2016-01-10
- Comments
-
Abysmal. Supposed to be getting 200mb/s down and when you do a speed test it can hit 150-170 but try just using the web and it's like 1997 dial up speeds. It's a stitch up on par with VW - rig the tests so you look good and screw everyone the rest of the time. AVOID AT ALL COSTS. I'll be counting down the days now until my 18 months is up and I can go back to Plus Net - they know how to treat their customers.
- Location
-
- Location
- Gloucestershire
- Reviewing
- Virgin Media
- Date
- 2016-04-18
- Comments
-
It's the usual once you have signed up full package - highest speed with VIRGIN MEDIA broadband, they eventually become complacent and let you down badly on broadband speeds, especially downloading speed. It's the usual promise when signing up, and the broadband speed slowly but surely decreases. They are the ones who are breaking the contract by falsely claiming such high broadband speed. My answer to this is that one is legally ntitled to end their contract, if they can not fulfil their contract promises.
- Location
-
- Location
- London
- Reviewing
- Virgin Media
- Date
- 2016-09-18
- Comments
-
Broadband down for 48h happens about once a week. When broadband works it is slow and patchy. Useless customer service.
STAY AWAY!!
- Location
-
- Location
- Scunthorpe
- Reviewing
- Virgin Media
- Date
- 2020-08-03
- Comments
-
Unbelievable, how Virgin media can be so inefficient & still remain in business staggers me.I have left Virgin nearly a month ago. They asked for the kit back via email within 12 hours of leaving. The prepaid packaging from Virgin arrived I boxed it up & took it to the collect+ collection point weeks ago. Now Virgin are texting me threatening to charge me for the kit, when they already have it!!!! What on earth is going on at Virgin media. Who is running it?
- Location
-
- Location
- London
- Reviewing
- Virgin Media
- Date
- 2017-08-30
- Comments
-
If I could give this service 0 stars I would - absolutely TERRIBLE internet. Both myself and my partner work from home currently and have to constantly walk to and from Starbucks because the internet keeps going down. We have raised a complaint to them so many times I can't count yet they keep giving excuses i.e. "we are waiting for a review date"... this so called "review date" has been promised for over a year now but has never come. They clearly do not care about their customers and don't care that we have to pay for such a useless so-called service. Don't waste your time going with Virgin if you want good internet - you'll regret it!
- Location
-
- Location
- Shepherds Bush
- Reviewing
- Virgin Media
- Date
- 2014-10-27
- Comments
-
Although we are paying for the fastest package, our broadband is mostly so slow it is unusable. Daily tests show that the max speed we get is 15 Mb - while we are paying for 152 Mb. What a laugh. The customer service people trot out the same old rubbish about re-booting and I have simply had enough of being ripped off. The only good thing about Virgin Media is the engineers who have come to see us to try to fix things (many times)are very helpful. I think the problems with Virgin Media are systemic and they are unable to deliver the speeds they advertise.
- Location
-
- Location
- Reviewing
- Virgin Media
- Date
- 2015-09-07
- Comments
-
I felt that I wanted to have something in writing as I'm really disheartened by the customer service I have received in recent weeks and I have been advised over the phone that you do not accept complaints in writing.
On 25th July I called to enquire about changing my Big Kahuna package as I was unhappy with the second price rise in 6 months and felt that it was becoming expensive. Both myself and my husband (who works in IT) spoke with the representative and she was advising us of technical information which was incorrect. I felt she was bamboozling me with figures and was argumentative with my husband when he queried the technical information although he knows he is correct as that is his job. After the call we decided that we wanted to leave Virgin Media as we were unhappy with the price rises and the attitude of the member of staff.
Later that day I called back to request a cancellation of my contract and I asked for the final date which was confirmed as 13th August. From this I believed the contract would end on 12th September and waited for packaging to be sent to collect the boxes. I was not informed until today that the person I spoke to is not authorised to process disconnections and the only notes put on the system were to say I have requested information about cancelling. I know this to be incorrect as I requested the information during the first call, therefore it is illogical that I would request the same information twice in one day. I am extremely angry that I was not told during that call that I was speaking to the wrong person as I had gone through the automated system to the cancellations department.
At this point as far as I was concerned everything was going ahead with the cancellation. We arranged to have replacement services through Sky which were all installed in mid August. Therefore, all Virgin Media services have been unused since mid August. I accepted that there would be some crossover of services and I would need to pay for both contracts for approximately 1 month.
I was therefore very surprised to receive a full bill last Wednesday, covering up to 7th October. On Thursday I called to query the bill and was put through to customer relations. I explained the situation and was advised that the notes did not state that I had requested a cancellation which is why the bill had been produced. After a lengthy conversation explaining everything your representative said she could see that the services had been unused since mid August and agreed with me that it was illogical that I would make two calls in the same afternoon requesting the same information. At my request, after discussions with her manager, it was agreed that someone would listen to the recording of the call to verify my story and someone would call me back no later than Friday. I was happy with this situation as I knew I had requested the cancellation and the representative said that if my version of events was confirmed then the cancellation would be back dated to 25th July so the final date would be 24th August. If my version was proved incorrect the notice would be given from 3rd September.
As I had not received a call up to today I decided to chase this up and call in again. I was told today that the notes do not state I requested a cancellation (which I already knew) and therefore it had not been processed. I explained I was enquiring about the recording as discussed on Thursday to be told that the call will not be listened to as calls are not recorded for dispute resolution. I was also told that the second person I spoke to on 25th July is not authorised to cancel contracts, as far as I am concerned that should have been explained at the time not 6 weeks later. I explained that I was very upset and frustrated about the lack of consistency with what I have been told. The representative said there was nothing they could do except backdate the cancellation request to Thursday meaning I have to pay for services up to 2nd October even though I was expecting the contract to end on 12th September, meaning I have to pay for an extra 3 weeks.
Perhaps I was naive in not recording the calls myself but as a loyal customer of nearly 6 years I feel very let down. I have been made to feel that I am lying, because I can't prove the outcome of the calls made on 25th July I am to suffer financially. I made the second call on 25th July in good faith and I feel it is not in any way my fault that the person didn't inform me that they could not help me with the cancellation and either put me through to someone who could help or advise me to call back. The person I spoke to on Thursday I felt genuinely wanted to help and I was informed today she will get in trouble for trying to help by offering to have the call listened to (which was supported by her manager). I also find it baffling that you will not accept complaints in writing. I feel this has been a catelogue of poor and inconsistent customer service, with no regard for the fact the customer may be right. Simply because the notes state I did not request a cancellation there will be no investigation to check that I'm telling the truth. As I informed your representative today I will be writing to Ofcom and I will never consider being a Virgin Media customer in the future. As someone who has spent in excess of £800 a year on services for the past 5+ years would it have been so terrible to take me at my word and refund me the £62.50 to backdate the cancellation?
- Location
-
- Location
- Bristol
- Reviewing
- Virgin Media
- Date
- 2019-09-26
- Comments
-
The worst broadband I have ever signed up for in my whole time of having WiFi.. you pay over a hundred pound for the tv to buffer we don’t even use the land lines because we have our own mobiles... the WiFi is a load of ******** every 5 minutes when I go on if it crashes when I go play on a console or something as my game needs online it did connects every single game... £70 game and can’t even ******* play it... defiantly ending this ball **** contract in November... BT FIBRE OPTIC PEOPLE !!!!
- Location
-
- Location
- Leatherhead
- Reviewing
- Virgin Media
- Date
- 2021-12-01
- Comments
-
Dreadful, shocking, no customer service and rinse you of all value
- Location
-
- Location
- Manchester
- Reviewing
- Virgin Media
- Date
- 2017-09-12
- Comments
-
Tried to cancel my broadband package within my 14 day cooling off period to no avail have been passed around various departments. Was told someone would ring me back. The last phone call I made tonight lasted 1 hour 12 minutes and was then cut off. There is always tomorrow 4th time lucky.
- Location
-
- Location
- London
- Reviewing
- Virgin Media
- Date
- 2015-11-26
- Comments
-
Horrific experience, STAY AWAY!!!
I got a promotion offer sent to my address from Virgin media.
I selected my package and rang and booked an appointment for Saturday the the 22nd Nov, I waited in and tracked the delivery from 9am, at 2.30pm, just as my patient was about give out, there was a status change online to say sorry we missed you at your address, pls reschedule. Clearly I had in fact been at my address and mobile phone to hand, no call, no door bell. Yodel the delivery company is not contactable after 1pm on Saturday and their online chat did nothing.
I called Virgin Media, and having been put through to and explained the situation to 4 different people, all of whom were of the opinion I had missed the delivery and should consider waiting in for another day or I should collect and install the package from the depo myself. Finally having complained to Yodel I realize Virgin gave them the incorrect address. So back to yet another network of calls with Virgin media, where I am told that the only way to correct the address is to cancel the account and start all over again. I am offered my first 2 month free, so think, ok one more shot! New appointment booked Friday the 27th Nov, my parents kindly agreeing to wait in for them. Nervous that there would be an issue and this time at the expense of my family, I called the day before to confirm the appointment, only to discover that the appointment had been made for the Saturday the 5th, and yet AGAIN on the wrong address. I ended up with one individual from Virgin Media on the land line telling me one thing, then a second Virgin Media person called me on a mobile and told me the opposite, at the point in which the Virgin Media staff member on the land line asks ME, to ask his colleague on the mobile line, to logout of my account, so that he can cancel it for the third time, I have finally lost all patients. YES PLS, CANCEL, CANCEL, CANCEL!!
To note, they managed to send the promotion to the correct address!
- Location
-
- Location
- Lincoln
- Reviewing
- Virgin Media
- Date
- 2016-08-20
- Comments
-
A very unhappy customer! Virgin media customer services and manger I spoke to absolutely appalling! Wish I had never switched over to them! My first bill is a total of £110 which I was not aware of. They are charging me £10 for activation and £40 installation fee and 2 months line rental! When speaking to the sales team they never told me about these charges even when I asked how much my first bill would be! I Never received my contract and was told to take it up with Royal Mail! They have done absolutely nothing to help me with this expensive bill and they never even called me back when I first raised the issue so I had to waste half an hour of my time to call them again! Really not happy with them! Won't be staying with them for long!
- Location
-
- Location
- London
- Reviewing
- Virgin Media
- Date
- 2022-07-28
- Comments
-
What an unbelievable experience! From downright lying to me to exceptionally poor customer care, automated messages on for weeks that say they have a complete outage and departments who cannot communicate and then blame each other.
I have attempted to have a business line fixed for over a month and it has been an complete dog show. Engineers giving conflicting advice, being told they have done work that the have not and when you state you just wish to leave your choices are stay and we may compensate you or leave but you get nothing for a service that does not work.
Internet connection just drops off 3 - 5 times a day and randomly resets your router which in turn knocks out connectivity from all your devices.
Engineers take over a week to get to your property and then do nothing. They leave and then rearrange the next appoint for more than a week later and then don't arrive. Next appointment is again over a weeks wait. Notes say that engineers cannot find basic connection points in relay cabinets and the problem continue.
Virgin has successfully made it impossible to run a business on their business lines!!!
- Location
-
- Location
- Southampton
- Reviewing
- Virgin Media
- Date
- 2017-01-03
- Comments
-
This company is so dishonest. They promise you one thing, suppose to have logged it onto my account, but then say they never said that. I called to ask when my contract end in November and they told me in January. They gave an upgrade price and I said would think about it. I called back to renew at that price and another person told me I can have that price but can renew on January 3, as my contract notice date is that date. I said, but normally your price changes. They assured me that price won't change as it's logged onto my account. I should call on Jan 3 and renew then. Trusting him I did this, but was told; sorry, the price has changed!
Knowing how dishonest companies are, I wanted to renew back then but was told to wait. I wanted them to listen to the recording we had, but they said that was unavailable.
Don't trust them. Worst customer care!!!
- Location
-
- Location
- Harrow
- Reviewing
- Virgin Media
- Date
- 2017-04-28
- Comments
-
Absolute lack of communication between departments and very unprofessional. I contacted sales rep as per instructions to cancel contract within the 14 day cooling off period. Got the usual but madam spiel. Was told contract would be cancelled. I asked if I would get confirmation and was told I would. Not trusting the rep, I emailed virgin media to confirm cancellation. Then a week later I receive a text saying they would be connecting me, replied to text that I had cancelled. Their reply to this was to not worry and they would phone me before installation day, next day they phone me on my mobile and leave a message re installation time and date.......sheesh. Company need to replace their workforce with a competent one!
- Location
-
- Location
- Bristol
- Reviewing
- Virgin Media
- Date
- 2020-10-26
- Comments
-
Originally quoted a 2-day lead time for an engineer visit. A few hours after the purchase I received an email saying that the visit had been pushed back by a month! I then spent several painful hours on the phone in the queue trying to cancel the contract. I'm currently working from home so living without Internet access for 1 month isn't really viable.
Based on my experience I would not recommend Virgin to my worst enemy, stay away!
- Location
-
- Location
- Glasgow
- Reviewing
- Virgin Media
- Date
- 2022-09-29
- Comments
-
2.5 weeks ago I called to rejoin with virgin media in my new address. I made a 18 month contract for broadband and I have been told I’ll receive my installation plug in box on Tuesday 20/09/2022.
I have been told that the property has been provided with fiber before so there will be all the available plugs to connect your broadband and start using your services.
A week after I get a call from one of the providers trying to offer me virgin media packages. After I informed the customer service that I already have an ongoing order place and that my box is late for delivery he informed me that there is no order under this name. I provided my account details and I sent my contract so he can check and he can verify that the account exist in the order is there. Eventually he found the order and he apologized as the person I spoke before forgot to do the credit check so the order never been through. I never got an email that the order is not been through or is cancel I just had a contract in my email saying that the delivery is going to be on that Tuesday. He informed me then that this order has to be canceled and a new order has to be placed so after providing all my details again a new your order was placed. They told me cause the offer I booked wasn’t available anymore and I should book a new deal which was 5 pounds extra monthly. I told him that didn’t want to continue so they offer me the package I had before. After the order was gone through I check the contract and they set the wrong delivery address after I specifically specified that I would like my box to be delivered to a different address. After calling again I managed to change the delivery address and I finally received the installation box. However the installation box doesn’t include the appropriate plugs to connect the broadband and the technician has to come to sort my broadband connection. I asked when can this happen and the only available slot for the technician is next week on Thursday 06/10 for which I have to take a day off from work so I can be home . I really cannot understand the whole process and how unprofessional and Company like this can be. I asked for the technician to be around this week but they told me that it has to be booked end it takes a week. I’ve been with Virgin media for a while now and I’ve never had such issues.
I really not appreciate all this trouble And stress I have to go through for just a broadband contract.
- Location
-
- Location
- south west London
- Reviewing
- Virgin Media
- Date
- 2023-06-09
- Comments
-
May 20th, I order a virgin broadband box because my friends are telling me it’s the best. Few days later I received it, unfortunately couldn’t set it up, called the customer service to book a technician. May 23rd, a man comes and tell me he can’t set it up. Said he will report it and that I will get a call the same day or the next day. May 26th, I call back the customer service as nobody contacted me. We will call you tomorrow (27th) the woman says. May 27th nobody calls me so I call back AGAIN. Are you home tomorrow (28th) the lady says ? I can send somebody to your house between 8am and 1pm. Yes please. No confirmation message was sent or received. 28th I wake up early to walk my dog and set the house for someone to come. NOBODY CAME AND I WASTED HALF OF MY DAY OFF. I call and I call and nothing. June 8th, I contact the customer service to cancel my order as I’ve been for 3 weeks with a stupid box that doesn’t do the job. Termination fee is £400 they say. I cannot help you with your query but I booked a call for you tomorrow ( 9th of June) between 12 and 4 and we will sort this out for you days the gentleman. Thank you for your patience your kind heart and being a great customer and person to chat to says the assistant honestly what kind of service is that. But anyway. June 9th, NOBODY CALLS !!! What do I need to do ??? When I log in my virgin account there is no contract and no bills, I try to start an online chat and it takes me back to the home page !!! how can you leave me like this !!! I serve customers for a living and this is honestly the worse experience I have ever ever had !!!! HELP ME PLEASE
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.