4,679 Customer Reviews over 117 pages
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- Location
- Exeter
- Reviewing
- Virgin Media
- Date
- 2015-03-05
- Comments
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Sky rule! Virgin are a shoddy outfit with useless equipment and poor Internet speeds. Customer services are useless you can tell they are on minimum wage ! At the end of a contract you are asked to return your equipment in a bag provided and return to your nearest depot point (humiliating and some what of a struggle if you are an older person!) have now been waiting 6 weeks for a cheque to be returned.... This surely must be a record for sending out a small amount of money. I thought it was the 21st century and could send to my account. SKY all day long..... Be warned!
- Location
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- Location
- London
- Reviewing
- Virgin Media
- Date
- 2015-05-15
- Comments
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It seems as if they've lost my payment & they're asking me to pay for the bill again. I've sent a copy to 3 email addresses they've given me & I've had no phone for the last 5 days & may not be connected tomorrow. They can't be bothered to look for the payment, it's just easier for them to collect it from their customer for the second time. I'll tell you what's really unfair, when they disconnect you & you haven't even been sent a bill. This has happened to us 3 times. And this is really scary when you have elderly parents, that need to speak to a doctor. They say that you can call emergency numbers, but actually you can't call your doctor in an emergency. They've sent us reminder bills instead of the actual bill & within the first week. This I think has happened about 4 times. When we had internet, my speeds were soo slow. Extremely slow. I was hacked in to. I could not get rid of whoever was on the line & then I signed up with one of their services in order to have their specialists clean up my computer over the internet. And within five minutes of their help, my passwords were hacked easily & quickly. They are a money making machine. They have no respect even for the longest standing customers like myself. I've paid for a bill that they haven't received, I sent the receipt & they still can't be bothered to even make the effort to find it or even connect the telephone for me. And even if there is one or two people that you know may help turn back on the services for you, they make no effort at all or every possible excuse not to put you through to the correct person. Their customer services will only stress you out. BIG TIME! I really wish someone would close them down. They are beyond disgusting! For as long as I've been with them, they have never ever offered me something that may benefit me. The only time I was offered something was when I wanted to leave them. I've even told them this & I've given the opportunity to offer me something, but they'won't. Every one that joins Virgin now, seems to pay twice or even three times less than I do. And the way I feel I've been treated has been really bloody unfair. If you are planning to ever join Virgin, do yourselves the biggest favour. DON@T!!! You'll thank your lucky stars someday.
- Location
-
- Location
- Eltham
- Reviewing
- Virgin Media
- Date
- 2018-12-30
- Comments
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The worst broadband you can get. It’s not working at all and I still have to stay and pay them for no service till the end of the contract. Beware!!!!
- Location
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- Location
- Portsmouth
- Reviewing
- Virgin Media
- Date
- 2019-01-30
- Comments
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RIP-OFF.
Price hiked mid-contract, £280 cancelling fee.
Recently discovered an email from Virgin media dating back to 31/08/18 about a price hike. I accept responsibility for failing to notice the email for 5 months, but I am on a fixed 18 month contract not due to renew until Oct 2019, I had no reason to expect any emails from Virgin with changes before the renewal.
As I've evidently missed the 30 free cancellation period I would have to pay an early cancellation fee. The cancellation is no simple 1 off fee, but a percentage of the remaining premiums for the duration of the contract.
Only choices are to Pay £280 to leave this scam, or swallow the price rise and leave immediately in Octobers renewal.
Avoid Virgin 100%
- Location
-
- Location
- Doncaster
- Reviewing
- Virgin Media
- Date
- 2019-10-22
- Comments
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Had Virgin for 6 weeks, worked for 3 days. It took 1.5 - 2 hours to get through to them every time I tried. I was told the problem was with the modem and they would send someone out the next day. Nobody turned up.
- Location
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- Location
- BEDFORD
- Reviewing
- Virgin Media
- Date
- 2020-05-18
- Comments
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cancelled my subscription within the cooling period as the connection was rubbish but yet the have sent me the bill when I was being told on the phone that my balance was 0,Now they are threatening to to pass on my details to a debt recovery agency.Beware of this company!!!
- Location
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- Location
- London
- Reviewing
- Virgin Media
- Date
- 2018-04-14
- Comments
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Worse service ever. Had our broadband at 2Mb/sec for months. Never got a refund. Customer service appalling. They have no manners. Make no effort. Never got an apology. And they get really defensive when you say it's not working. I'm in shock!
- Location
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- Location
- london
- Reviewing
- Virgin Media
- Date
- 2018-08-04
- Comments
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WORST CLIENT SERVICE EVER!!!!!!!!! My broadband has been off for more than 3 weeks now, network issue they say and every week the fix date is pushed by one week. The least they could do is offer a free months which I asked. NO CHANCE they only apply a credit on the bill !!!! I have been debited 78 pounds this month instead of 88, God knows how they calculated this credit but this definitely not the right way to treat customers. 10 pounds off for a month without internet service. I keep trying to unsubscribe to get another service provider but they make me wait 30 minutes on the phone EACH TIME to discourage me. I Dont know what to do this is so frustrating......
- Location
-
- Location
- SHEFFIELD
- Reviewing
- Virgin Media
- Date
- 2019-10-22
- Comments
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Extremely poor. Had it for 6 weeks. It worked for 3 days in total. It took 1.5 - 2.0 hours to get through to speak to them and in the end they didn't sort out the problem. Now trying to get my money back.
- Location
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- Location
- S11 9EB
- Reviewing
- Virgin Media
- Date
- 2022-03-18
- Comments
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Customer service give wrong information. Today I called them because I do not have internet in one of the rooms. They said they will sort this problem and give me a SIM card with 10 pounds extra, I agreed then an hour later they rang to change the price and said I can't go back to my previous account although it was their customer service mistake giving me wrong information and I have never accepted the change in my package. Phones should have been recorded which is a proof. I will never trust their customer service again. Internet is very poor. They say 100 MB but one of the rooms in the three bedroom house does not have any signal. Poor service, weak internet, unprofessional customer service
- Location
-
- Location
- UK
- Reviewing
- Virgin Media
- Date
- 2022-05-11
- Comments
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What more is there to be said about Virgin Media, the WORST TELECOMS COMPANY on Earth !
Never again will I use their service, total rip-off at £79 a month for a renewal. I just signed up to 5G from Three and every device in the house, 27 devices, is working at full speed without any problems, the cost £21 unlimited data, beat that Virgin.
- Location
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- Location
- Cardiff
- Reviewing
- Virgin Media
- Date
- 2020-05-19
- Comments
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Absolute rubbish service. Cuts off every 5mins and extremely slow speeds, buffers all the time.
- Location
-
- Location
- Surrey
- Reviewing
- Virgin Media
- Date
- 2020-09-01
- Comments
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Run Run Run away from pathetic service provider, don't look back
Needed new installation, run away from this pathetic service provider.
This company, their support staff(online, phone) are bunch of jokers, doesnt have basic sense, they dont keep your appointment and make you spend hours with and quitely disconnect.
My experience:
Ordered new installation on July 10th, were supposed to install on 4th Aug, there was no update till I contacted on 5th Aug to asking why not installed, after waiting on the phone hours, they gave 31st aug as day of installation and thought they will not miss second time and had canceled my existing contract. 4pm on the day of installation no update, I couldnt believe it was such bad service provider it is, spent hours on online chat to tell me I should contact installation team, spend 4 hours with 5 different people from morning, these bunch of ethics less jokers keep you on hold and disconnect silently after 1+ hrs.. left with no internet.. moving to new provider...
If I had option to rate negative, I would....
Look for some other provider even they don't provide same speed as Virgin, its not worth an hassle with these a**ho**s
- Location
-
- Location
- Stockton on tees
- Reviewing
- Virgin Media
- Date
- 2018-03-04
- Comments
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Total rubbish connection took 20 mins to load this page up might as well have no internet at all
- Location
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- Location
- London
- Reviewing
- Virgin Media
- Date
- 2018-06-25
- Comments
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Absolutely ******** service ever. My biggest mistake was leaving sky after 15 years and going virgin. Problems since day 1, closed my landline, still charged me for a month as did sky so had to pay 2 companies at the same time. Every time you call them and they transfer you, you have to go through security again, 1 person says 1 thing another one says something else. Improper training provided, no assistance for them, broadband when on, its on, in the evening everything is slow or just does not work. 4k brand new tv bought 3 weeks ago and still the tv goes black for a while whilst watching or it comes up "channel not authorised". So so sick of virgin please dont make the same mistake I did. I cant wait till my contract ends as I still have to pay full price until the end of the contract. Cant wait to be rid of stupid virgin totally rubbish service overall. You can only be dissatisfied at most.
- Location
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- Location
- Halesowen
- Reviewing
- Virgin Media
- Date
- 2015-06-09
- Comments
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Most expensive broadband out there - how do they justify it ... it's totally unreliable and it doesn't go down for 20 minutes whilst they jump on it, it's down for 12 or 24 hours at a time ..... I don't suppose they have to justify it, well it's about time they did like some kind of watchdog that would fine them for service disruption and pay compensation to the victims!!! It's a fraud so where are the police??
- Location
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- Location
- Cheshire
- Reviewing
- Virgin Media
- Date
- 2021-06-03
- Comments
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Virgin are absolutely atrocious. I have had them for 4 months and never had an acceptable service. I rely on broadband for being able to work from home and don't get a single acceptable call during the day. Their servicedesk doesn't provide service - you get cut off before speaking to anyone and their online help is more stupid than most of their support teams. Use anyone other than Virgin.
- Location
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- Location
- Somewhere
- Reviewing
- Virgin Media
- Date
- 2021-06-25
- Comments
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Very bad internet, have been getting hit offline by a group of hackers for ages and they can't do anything about it, General Bad Internet Connection, Closes randomly.
- Location
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- Location
- Maidenhead
- Reviewing
- Virgin Media
- Date
- 2016-11-03
- Comments
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Virginmedia is forcing people to buying a house in ther service area, if not you will be carged 200.20. I did talk to a saff and she tried in my pisse off situation to sell me another contract, would nobody recommed this peovider.
- Location
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- Location
- Dunstable
- Reviewing
- Virgin Media
- Date
- 2022-09-04
- Comments
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Disgusting company - miss sold to an 86 year old who called to cancel her contract due to the cost of living crisis and was told virgin would do a better deal when in fact she is now paying so much more and has been unable to speak to anyone due to such poor customer service and has been reduced to tears over the issue. Shame on you virgin media
- Location
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- Location
- sunderland
- Reviewing
- Virgin Media
- Date
- 2015-07-23
- Comments
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I dream of the day when I live in a country where I'm not ripped off by companies!50m phhh lucky to get 5. Basically virgin are over subscribing and can't keep up with demand and are reducing speed across the board to compensate!
- Location
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- Location
- London
- Reviewing
- Virgin Media
- Date
- 2021-07-08
- Comments
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Never Again
Today I cancelled my contract and opted to pay the cancellation fee due to the absolutely awful WiFi connection. This, only after about 3 months with Virgin Media. Speeds have been as low as 1.00 mbps download with 0.03 mbps upload anywhere in the house except in the room in which the media box is located (just retested and 5.51 mbps download and 0.07 mbps upload). This, the advisors at Virgin Media (Virgin) say, is what Virgin are contracted to provide and are therefore fulfilling their part of the contract. The only guarantee Virgin provide for full speed, in my case 108 mbps download and 10 mbps upload, is if a device is connected using a ethernet cable. How archaic is this? No apologies provided by the advisors to whom I spoke, just a reiteration of the fact the contract is being met and a suggestion to purchase a booster for each room. Yes, boosters would have been cheaper than cancellation, but on principle the situation is unacceptable and not fair treatment for the customer.
I did not have guaranteed WiFi in each room with my previous provider BT, in fact I only had download speeds of 14 mpbs, but yet I was able to comfortably attend virtual meetings, stream Netflix, YouTube and other services with limited interruption. If Virgin's speeds were comparable to what I was getting from BT, I would have been frustrated but sucked it up. How anywhere near 1.00 mbps could be acceptable however and brushed off with a suggestion to pay an additional monthly charge for boosters is just unfathomable.
How is this company regulated? How do they get away with treating customers in this way? It's easy to explain contractual terms but surely this must be measured against providing the best service possible to customers. Unfortunately, nothing about this service has been good.
I never write a review but this is one I will shout from the mountain top to anyone who will listen. Stay FAR AWAY from Virgin Media unless you are willing to accept the full implications of their terms. Hopefully this review will help you to understand those in simple terms
- Location
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- Location
- Cambridge
- Reviewing
- Virgin Media
- Date
- 2021-09-30
- Comments
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Almost certainly the most dishonest, lying company I have ever dealt with in my life. We're paying for 213Mb/s and we can rarely get more than 5Mb/s, more than once it's dropped below 0.1. After they sent us the router it took 5 days to get any connection because they hadn't bothered to maintain their own infrastructure properly. The router has an effective range of about 5m, and if you want to get a booster so it'll actually cover the whole of your house, it costs you an extra £5 a month - that is, when the boosters are in stock, which they never are. All of their customer service is automated, so it's basically impossible to talk to a human being who could actually be of any use. They frequently lie about their services: if you download the app it promises to "optimise" the wifi for you to eliminate blackspots. This makes absolutely no difference to your actual connection, and yet they still claim to have improved it every single time. While they were trying to sign me up they promised I'd have access to an individual advisor, Daniel Gray, in case I had any problems. I have tried to ring Daniel Gray 5 times in the last week and have sent him 2 emails and he has never yet responded to me: apparently he only wants to talk to me if he can sell me something. Totally dishonest, nakedly greedy, transparently uninterested in the actual service they're providing so long as they can sign you up to pay them £35 a month.
- Location
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- Location
- Kirkstall, leeds
- Reviewing
- Virgin Media
- Date
- 2017-08-16
- Comments
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Never ever trust THIS COMPANY.All months your bill will be thrown to you and you will call all month to get the amount correct and they didn't can corrected. I pay for 200gb speed and I always have 64bg speed. TOtal SHAM BIG DISGRACE.
I would not recommend it to anyone
- Location
-
- Location
- prenton
- Reviewing
- Virgin Media
- Date
- 2020-12-15
- Comments
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Total frustration as to wi-fi connection/customer service contact,wi-fi keeps cutting off over last 3-4 months, customer service cuts you off on most calls,have sent richard branson email as to crap service,after all, he is the one making £££££'s from our frustrations
- Location
-
- Location
- Reviewing
- Virgin Media
- Date
- 2013-07-31
- Comments
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Are you tired of decent customer services? Want to spend hours on hold before being cut off randomly? Then you've come to the right place. If you love being ripped off and the thrill of waiting for that call that never comes, then you'll love Virgin Media. At Virgin Media, we believe that once we have your money, you don't matter. Need your fix of daily frustration? Our staff go out of their way to be rude and insincere, just ask our team about our latest offers.
That wireless superhub that we gave you? You'll have to give that back - but we won't collect it.... we'll just keep on turning up at the wrong address until you give up. Want to post it back? We'll keep on sending a collections guy.... still to that wrong address. Is it shoddy service your after? You've come to the right place!
*Written while on hold for over 30 mins*
- Location
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- Location
- Bedfordshire
- Reviewing
- Virgin Media
- Date
- 2016-02-26
- Comments
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I have been with Virgin media for three months and had nothing but issue. My phone has been blocked three times in one month despite me calling in every time to remove the block. I get told it is for my own protecting because my phone bills are high. Three times I have confirmed that the usage is verified and I can pay the bills and have been doing so yet they still bar it?
Despite me not being able to use my phone I am informed that I have to pay £250 to get out of my contract?
The service is terrible, the automated system is terrible and the customer services representatives when you finally get through are rude! I have never had these issues with Sky or BT, I have requested for my account to be canceled, I will not be recommending them and will make it known just how bad the service really is.
Oh and my phone is still blocked, lets hope there is no emergencies!
- Location
-
- Location
- London
- Reviewing
- Virgin Media
- Date
- 2021-06-18
- Comments
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Virgin media will work (sometimes). When the connection isn't up and down when you're trying to work from home you can potentially get good internet speeds. The main issue is if you want to move home; if Virgin Media do not want to provide services to the home you're moving to, they will charge you hundreds of pounds in "early termination fees". Currently questioning the legality of this. Be aware, awful customer service, and vile business practices. Tell Richard Branson to pay his taxes.
- Location
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- Location
- Solihill
- Reviewing
- Virgin Media
- Date
- 2017-04-20
- Comments
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Aboustley utterly disgracefully disgusting service I would advise anyone thinking about joining virgin to forget it nothink but a joke.me and partner working professionals and I booked today of work with insight that a technican was coming out to install it all,I've rang up to double check and apparently thier isnt even a call log to say we have spoken to someone yet we got thrown in to have a sim card thats part of the package and funnily enough that's all they can see on the system.yet the woman spent an hour an half on the fone organising a technician installation that hasn't even been booked after asking a 1,000 questions and seemed stupid like she didn't have a clue about her job.virgin media fix your self up.thiers one word and that's disgusting horrid people to speak to and deal with.gone elsewhere.
- Location
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- Location
- Wrexham
- Reviewing
- Virgin Media
- Date
- 2020-09-14
- Comments
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I am very unpleased. New customers don't pay much, but the internet is very weak. Then when your contract ends, you find out you have to pay £ 90. I called a month before the end of the contract that I don't want to continue. They said okay, I even got a confirmation email. Now I look at my bank account and see that £ 94 has been taken from me. I go to my virgin account and see that the contract has been extended because I did not let them know that I do not want to continue. Now I have a problem because probably I will not get my money back. I do not recommend!
- Location
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- Location
- Surrey
- Reviewing
- Virgin Media
- Date
- 2014-09-25
- Comments
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Always cuts out, We never get 60 mbps unless we call up virgin and they literally boost it up to 60 which proves that they are controlling our dl speed and are making it poor on purpose! The download speed is normally 5 or 10!
- Location
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- Location
- keighley
- Reviewing
- Virgin Media
- Date
- 2015-02-17
- Comments
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I advise anyone who wants to go with Virgin DONT they are rubbish i have been with them now for over 18 months and from the start I have had nothing but problems it is so bad it's unreal not forgetting they are expensive wish I had stuck with sky their customer services are dreadful they are rude to you don't tell you the right information I can not wait to leave Virgin
- Location
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- Location
- Winchester
- Reviewing
- Virgin Media
- Date
- 2021-04-12
- Comments
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Horrendous company to deal with. First contact on 14th March with a fault on my 6 year old tivo box. Was told they would send me a new 360 tv box. Here we are a month later. 9 phone calls totalling over 4 hours, 1 engineer appointment that I took a day off work for and nobody turned up( after I confirmed the appointment the day before with another phone call). Another hour phone call today where I was told due to covid they can't post me out a replacement box and this won't be possible till after covid is over! Even though all over their website it advertises self install and equipment can be posted out to new customers. A company that only cares about new customers and making money. Also refused to refund me for the services I have been unable to use, just the offer of a possible good will gesture once this is all resolved, bare in mind the resolution date I was given was "after covid". STAY AWAY FROM VIRGIN MEDIA
- Location
-
- Location
- telford
- Reviewing
- Virgin Media
- Date
- 2016-05-01
- Comments
-
since upgrading to a different package I have never got the broadband speeds they say I'm getting and charging me for, when asked about it they said that the so called super hub 3 is not available in the area yet a relative in the same area code (04) who is in the next street from me has!!!, avoid these cowboys like the plague, they are false advertising and not abiding by their own contract
- Location
-
- Location
- Southampton
- Reviewing
- Virgin Media
- Date
- 2016-07-05
- Comments
-
Very poor service. Have had issues in the past with internet speed dropping and having to call in for them to reset which they did while on the phone. But unfortunately it would slow down again. Yesterday lost all services with Virgin, internet, telephone and tv. Was told after a very long call that nothing could be done for 5 days and then they expect you to take time off work to be at home. Not acceptable, have my own business and need the internet to work in the evenings to catch up. Not a happy customer at all. No explanation as to what is wrong only that the area is busy at the moment so cant get an engineer out. DO NOT sign up to Virgin totally unreliable.
- Location
-
- Location
- Bedworth
- Reviewing
- Virgin Media
- Date
- 2022-11-07
- Comments
-
I can't describe how bad is the internet connection 4 weeks now I have to use my mobile data so I can work 3 times I book a appointment for technical services to come and check and 3 times they cancelled and the best is that when I called they said we check and everything is working fine just I don't know what else to do.
- Location
-
- Location
- Sw london
- Reviewing
- Virgin Media
- Date
- 2017-01-29
- Comments
-
Hardly ever worked, there was a fault on the broadband for 4 months, then worked for a few weeks but the signal was weak and guess what....no internet again today because there is another fault. They don't notify you when there is a fault either in the hope you don't notice and they can fully charge you got a service they don't provide.
You are better off with another provider...
- Location
-
- Location
- Kidderminster
- Reviewing
- Virgin Media
- Date
- 2017-03-28
- Comments
-
Constantly down, when its up its slow. Even when one device is using it. We pay for the best package they offer and use the "super hub 2". Apart from its worse than my Girlfriends EE broadband
- Location
-
- Location
- harrigay
- Reviewing
- Virgin Media
- Date
- 2020-08-22
- Comments
-
Would definately NOT recommend anyone to sign up to Virgin Internet. Internet does not work at all. Every time there is rain (and it rains a lot in London), internet is down and takes ages for the problem to be fixed, customer service is aweful and waiting times to speak to someone is on average 40 minutes. If you want reliable service or to pay for something that you can usually use AVOID Virgin Internet by all means.
- Location
-
- Location
- Surrey
- Reviewing
- Virgin Media
- Date
- 2017-07-05
- Comments
-
Broadband is useless. Comes and goes. Landline call charges are through the roof. Customer service are the most dreadful ever. Waited for 40 mins to speak to someone only to be transferred 5 times to end up back at the start some 2 hours (yes 2 hours) later, and never did get anywhere/resolved. They don't speak nor understand English very well and read from a script. Anything not on said script and they don't have a clue - hence the continuous transferring of your call. I get random bills for sometimes over double what I agreed - yes, I need to leave but cant face their customer services to do so! DO NOT SIGN UP TO VIRGIN!
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.