Virgin Media Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Virgin Media.

Recent Customer Ratings for Virgin Media

  • Satisfaction
    3.1 stars
  • Customer Service
    3 stars
  • Speed
    3.1 stars
  • Reliability
    3.1 stars

Based on 14543 customer ratings since 2017-12-12 (Show all time ratings)

Visit Virgin Media   Read our Virgin Media buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

2758 Customer Reviews for Virgin Media

  • Showing page 1 of 69, skip to page 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
Reviewer Location Reviewing Date Ratings
Can not rate Virgin enough. I have waiting for 1 month for BT to set my internet up... Been messed around so much, they were rude, useless and didn't seem to care about losing me as a customer when I cancelled my contract. Virgin were so helpful, efficient and got my internet working in 48 hours - can't fault them at all!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
West midlands Virgin Media  
I have heard of bad reports, but all i can say I have been with Virgin and it's predecessor for over ten years (After BT's constant greed and strangle hold of market) and see no reason change. It is more expensive than others, but probably no more than any others after the new customer incentives. I have just been upgraded to "Vivid" at no extra and enjoying 150mbs downloading . result!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Hinckley Virgin Media  
Great service, had no real problems except for a replacement Tivo box as the hard drive failed. Speed is great and had no problem with the routers. Too many moaners,don't complain about the speed unless you are hard wired into the router, I don't care if your 1nm away from the router WiFi is shared bandwidth so your neighbours could be using it all up!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Glos Virgin Media  
A little expensive but there are no other providers who can match the speed to compare to. Rock steady and fast broadband. My experience of the customer service is good, especially if you speak to someone in Scotland. No complaints at all over the broadband speed or stability. We run numerous devices at once and achieve speeds over 40 Mbps wirelessly on them all and stream Netflix wirelessly wothout any issues in HD.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Coventry Virgin Media  
I have been with Virgin Media for a number of years (BT previously) and have nothing but a good reliable service. All the services I subscribe to work fine without issue and VM customers help line are prompt to answer and advise. I Just upgraded to the new Superhub 3 (self install) without a hitch. I am a bit surprised on the issues VM customers appear to be having.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Slough Virgin Media  
I am completely satisfied with VMs service especially now we have 5Mb upload just around the corner. Customer service has always been good. There have never been any outages and speeds are virtually always at or slightly above 50Mb.

Can't wait for 100Mb/10Mb
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Coventry Virgin Media  
Excellent all round.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Chorley Virgin Media  
after 15 min on the telephone frustrated and angry i got passed on to amey she was so helpful and friendly. i she calmed me down and seemed to be in my best interest the way she dealt with the problem was really good.. in the end i was for 25 min on the phone/hold and still ended up thanking her.. good costumer service from her!!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
East cote Road south harrow Virgin Media  
I'm going to buck the trend of moaners on here and say loved virgin media in every property I've been in. Gutted moving to an area where VM is unavailable. Speeds are thenominal and price is decent too £27 for quick broadband! Try beat that
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Christchurch Virgin Media  
pretty mint. would buy again, top quality
blackpool Virgin Media  
AMAZING!!! THis is much better than BT (British tosh) 150mg, well worth the price!!!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Grimsby Virgin Media  
Virgin media has always been a great provider of all the packages. My broadband and Wifi went down last night and I called for assistance and the gentleman was very helpful and told me exactly what he was going to do. He then stated it will be back on within 7 hours and true to form this was the case.

You can’t always blame virgin media as a whole as it depends on the advisor you speak too and in this case he was very helpful.

Thank you virgin media and I will continue use your services with great Customer satisfaction
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Birmingham Virgin Media  
Incredibly fast! Definetely wasn't let down with the speed. Friendly customer service and when my router failed, they were here in the first 24 hours!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Manchester Virgin Media  
I got great service in the St Helens Store when I signed up for a Big Kahuna package. The guy went through everything with me and matched big to this package he was very knowledgable and even when I got installed the engineer was great to. Very happy with my 152mb broadband. Great quality product. If you are looking to sign up I highly recommend going into this store or contacting them on 017447393939.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Widnes Virgin Media  
Been with Virgin Media for six months on a fibre to the house connection. It is a 200MB connection and the speed is amazing. My wife and I have numerous computers, wired and wireless, and it is very reliable. Never had any problems so no experience with customer service.
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Bridge of Weir Virgin Media  
Virgin media provide very fast broadband... sometimes. If you don't care about your internet dropping out for 2 minutes every 40 minutes or so then you should go with virgin. Unless of course you want a technical call center that can actually listen to you instead of trying the same thing every time you call which didn't fix the problem the first time. I personally feel a half hour wait for the complaints department is excessive but that's probably due to the number of people calling about their poor service.
  • Speed
    5 stars
Lincoln Virgin Media  
Refreshingly satisfying broadband service. Had virgin for 2 years now and apart from once I haven't experienced any issues, on the contrary the internet is super fast and the videos and movies upload within seconds. Looking at the reviews on here am genuinely shaking my head. Try sky or BT if u really want something to complain about
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Hertfordshire Virgin Media  
I would like to say BIG thank you to the one of Virgin Media engineer which came to our house on Tuesday, October 11th around 2 pm, for putting an effort and try to "speak " with my mum (she doesn't speak English) , using translator on his phone. That was really nice!!! THANK YOU!!!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Castleford Virgin Media  
I'm on 20meg service and have just tested it with three different speed tests. Lowest was this website at 14meg, other two were 18 meg and 19.5meg.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Hampshire Virgin Media  
Outstanding service! Finally broadband that is reliable! Prompt and efficient in every way, wish we had changed to Virgin years ago! (BT should stand for Bin it)
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Burntwood Virgin Media  
I can't believe all these bad reviews !!. We got rid of BT in favour of Virgin Media and I should have done it years ago. The call staff were excellent and explained everything thoroughly and all went to plan. The installer was on time and very polite and helpful. He made everything very easy and straightforward. We had a total install . . TV. .broadband and phone and all was completed up and running perfectly in 2 hours. No mess no hassle. The charges were explained and in my opinion very good value for money. It is much cheaper than BT even after the promo ends. Everything working well with no hick ups. . . Broadband has not missed a beat yet and the TV is crystal clear. Thank you VM for a top class service.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Gorleston Virgin Media  
NOT satisfied with the broadband outages that keep occurring quite regularly for at least a week for no real reason and how long it takes to get it sorted EVERY TIME, but EXTREMELY satisfied with the Virgin Media engineer who spent a long time sorting out the fault, which was successful. I don't know his second name but his first name is James and he visited our property on 21/10/2016. Thank you James! He persevered and was lovely and very apologetic
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Bristol Virgin Media  
Moving to another provider as soon as possible. Been with virginmedia for years and until recently been very pleased but not any more.
  • Speed
    5 stars
Walsall Virgin Media  
FANTASTIC CUSTOMER SERVICE
In particullar a young chap called Liam, scottish boy...Polite..understanding..and outstandingly good manners
Helped me out within 5 mins..
I would HIGHLY recommend Virgin Media
Great service..great company..great prices..
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Glasgow Virgin Media  
Don't know why other customers complain about virgin costing so much to contact as they use a free phone service, i have no complaints get 48 - 49mb regularly on a hard wired connection & using wireless it drops due to it changing priorities on the wireless router as hard wired gets main use for ps3. I am very satisfied & problems ( 3 )i've had over the last 10 years have been dealt with promptly. No real complaints other than them insisting on installing the 50mb modem for an extra £35 when i could have done it myself.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Aylesbury Virgin Media  
phoned tonight re remote lady i spoke to was lovely going to send new remote out fantastic service thank you
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
stockton on tees Virgin Media  
We have been with Virgin for a few years and they have ripped us off, adding things we didn't use (eg more speed than we ever wanted or needed), then increasing our bill without any choice within a few months! They have charged an arm and a leg for phonecalls, and not told us about better tariffs, even when their marketing guys phoned us and we asked if they could improve things. I am a customer who usually stays loyal to a company but this time I can't wait to change to someone more reputable!
  • Speed
    5 stars
  • Reliability
    5 stars
derby Virgin Media  
I have had virgin media fibre optic broadband for more than 5 years now. It is ONLINE 99.9% of the time. Even if their system goes down for a day they refund £5 on the monthly bill. Internet is super fast and extremely reliable. The only downside is the cost which is expensive compared to something like TalkTalk but the peace of mind achieved by taking Virgin is priceless. I know this because i have two houses and one has virgin fibre and other has talktalk adsl. Just get the fibre optic, you will thank yourself. I am writing this review because i am missing my virgin broadband at other house since it is being renovated now.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Lewisham Virgin Media  
Virgin Media are so reliable and have free customer service to call direct from your house phone. Always sort out your queries when you call. Very professional and polite.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
South Yokshire Virgin Media  
I am totally satisfied with VM's service. I get 104Mb/9.7Mb 24/4. My ping is generally below 10ms with jitter no more than 1. The icing on the cake is 120Mb/12Mb by the end of May.
I have never been traffic managed and have had only one fault since 2007. When I have contacted customer services they have always got the job done, even off-shore call centres. The TV service is excellent. I have a VIP package with 1Tb TIVO and an HD box. They do what it says on the box.
Recently I have been part of the new superhub2 trial. This is an excellent modem router that certainly improves on SH1. It completely out performs the BT Infinity hub by all accounts. I can pick up the WiFi 50 meters down my garden and strongly anywhere in my house. Even my android phone gets a download speed of 25Mb. Thanks VM.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Coventry CV3 Virgin Media  
I was really impressed with Virgin media! I had some issues with starting an online account and my mobile bill and the customer service was extremely helpful and fast It was very good service.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Virgin Media  
I have to say Virgin Media has been an excellent provider. Any difficulties experienced have been resolved quickly. Their customer service is excellent. One minor criticism, is that they do need to check authenticity, but using Virgin home phone when calling I would have thought that was enough for an enquiry, but have to go through checks re password etc - perhaps that is a fact of this modern technology.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Fylde, Lancashire Virgin Media  
Don't let anything go wrong with your broadband or bill as their customer service is appalling. When I opened my account I was given the wrong information by the operator and this has resulted in me being out of pocket of £50. When I called for help, none was given and on top of that they could not have been more patronising. If I knew how incompetent their staff was I would have chosen a different internet operator.
  • Speed
    5 stars
  • Reliability
    5 stars
Cambridge Virgin Media  
So far been with Virgin Media for 24 months for the first 18 months I had TV (Tivo and V+) Broadband and Phone had been perfect. after my contract finished I cannceld the TV pavkage and upgrade my broadband from 100MB to 152MB now it my first time with VM and got to say the best ever. Even helped me but canceling a 3 months bill due to been laid off. THANKS VIRGIN MEDIA AND THANKS RICHARD BRANDSON NEVER BSKYB AGAIN
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
West Bromwich Virgin Media  
1 year with Virgin Media so far so good. Our Virgin Media Super Hub is excellent, most of the time we are getting about 50Mbps download, 3Mbps upload and about 20ms ping on a Wi-Fi which is great. The internet is pretty stable. Not the cheapest but you get what you pay for. Can't believe they have so many bad reviews!

Very satisfied with Virgin Media Broadband. Excellent customer service! Great Internet Speed! Reliable!

Highly recommended! 10/10
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
London Virgin Media  
Hub slow, Service Poor, Undocumented and Voip Unavailable

I purchased a Virgin Media Broadband package in January 2018. If I used the Hub (WiFi) I got 3Mb download speed. If I selected the router option I got 50Mb download but no WiFi. The support was poor and when I escalated the problem, the operator never rang back.

I then tried to move my voip line from one supplier to Virgin Media, it didn't work and there is no information in the documentation to say you can't.

I asked Virgin Media to close my account immediately, which they did, and I informed them I was not paying an early termination charge which they accepted.
  • Speed
    5 stars
Barnsley Virgin Media  
Installed on 29/8/2017 very happy with all the services 300 mb broadband in the VIP package, no problems great speed and all communication has been fine
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
South Yorkshire Virgin Media  
I just want to give out a massive thank you to the whole of the virgin media team who helped us with our switch. We moved house on 25th of November and moved with talktalk as we were still in contract. From day one we had no internet. After frustrating chats online and numerous phone calls out we finally got an engineer to come out who spent 2 hours at our house to tell us that there is nothing wrong with the line it's defiantly on talktalk side (we previously had 2 engineers cancel on us when we stayed at home). Again after numerous phone calls they just kept saying you will be updated in 72 hours so I decided to bite the bullet and cancel altogether and went with BT as a new customer as it had some good opening offers. Our live date should of been on the 20th of December but guess what? Orange light and when I phoned BT they said would have send an engineer out even though the last time they said it's all talk talk side. I had enough at this point big time right before Christmas! I decided to call virgin and not only did I realise we could get it at our new property the customer service was fantastic! They talked me through everything and managed to get an engineer come out to set it all up for us 2 days later! Not the standard 10 days you normally have to wait! The engineer come out and was here for 2 hours and told us there was some bad news.. the line is to worn and he can't find a signal so he won't be able to do the job (at this point I couldn't believe our luck) he said he would phone his manager and we would go from there.. 30 mins later get a knock at the door two lads are here apologising and put in a brand new line for us and then the engineer come back out and see it all up for us! I couldn't believe our luck I was so thankful and grateful to virgin and the lads for getting this sorted in 2 days outstanding work!

Simon
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Stoke-On-Trent Virgin Media  
Have constantly high download speeds with this provider and very little outage time. Customer services are excellent.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Bedworth Virgin Media  
I'm actually gonna give credit to Virgin media. We had a problem with our internet while we were trying to watch a movie. During Christmas. We went to the online repair tool and guess what? 10 minutes and the problem was fixed. I felt compelled to leave a positive review because people usually only leave reviews when they are pissed off.
  • Satisfaction
    5 stars
Huddersfield Virgin Media  

Loading...

  • 2758 reviews, showing page 1 of 69, skip to page 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

Broadband.co.uk