4,684 Customer Reviews over 118 pages
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- Location
- Southampton
- Reviewing
- Virgin Media
- Date
- 2021-08-30
- Comments
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Hello, it will be my story about vigine media, well at the beginning it was okay nothing about to complain, but bad things started to come out when I decided to cancel my contract, in first time when I did call them I spoke with guy about cancelling paid about 60 pounds I was like okay, and after 3 months they started to charge from me some bills, I was trying to call them 1 month, and finally I did it, and they said what this first guy didn't cancel my contract and after 60 pounds I paid 270 pounds to cancel it again, so that's how VIRGINMEDIA works .
- Location
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- Location
- Bedford
- Reviewing
- Virgin Media
- Date
- 2021-08-30
- Comments
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DO NOT USE! Booked self installation broadband. Router apparently sent 3 times but never arrived. Spent hours on the phone endlessly being put through to different people who all told me different things. Was given "100% guarantee" of arrival of router several times - never arrived. Left me without broadband for 3 weeks. Ended up cancelling my contract and signing with a different company.
- Location
-
- Location
- Essex
- Reviewing
- Virgin Media
- Date
- 2021-08-29
- Comments
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Our whole package has been down now for4 days. & will go into the 5th since last update tonight. Due to an outage in this area, very frustrating, no information other than an outage and having to check ourselves on any updates. Never been without, telephone, t.v. WiFi altogether absolutely apauling and can’t even speak to a person
- Location
-
- Location
- London
- Reviewing
- Virgin Media
- Date
- 2021-08-29
- Comments
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Firstly I've been with Virgin Media for many many Years when they used to be called NTL. Firstly i ordered a new remote control for my Virgin TiVo box and i recieved an old battered up remote control with dents, grease and scratches and dusts. How is this new and even hygienic i pay a lot of money for a whole virgin package. Secondly ive been havinh issues with their fast broadband and everytime i call no one helps. I dont need a technician sent to my home everytime for them to do and say the same thing and it still doesn't work. I don't want to stay on customer service calls for 2 hours waiting to hear the same things again and things i already tried. All i need is a new hub 4 sent to me or just boost my WiFi up a bit considering it doesn't work well and I'm a loyal customer who has every Virgin product. Virgin had amazing service but has been on a ver very big low recently and i am tempted to leave and go to BT or Sky unless things start to change.
- Location
-
- Location
- London
- Reviewing
- Virgin Media
- Date
- 2021-08-27
- Comments
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This guys are the worst anyone can deal with. Do not use them as they will milk you out of your money and their coverage is the worst in the UK.
Poorly ran company trying always to milk people!
- Location
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- Location
- London
- Reviewing
- Virgin Media
- Date
- 2021-08-27
- Comments
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The speed is up and down, many technical issues in the area, especial in the evenings, they use an app for communication, which is really bad, I did not have access to my account many times, I couldn't see my account or change anything in my account, the customer service on call disconnect the calls, they provide wrong information, really bad communication. I had to move the contract into another property, really difficult, hours on the phone with different departments which were giving me different information, takes ages to move your contract. Not recommend to anybody. 0 stars
- Location
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- Location
- south shields
- Reviewing
- Virgin Media
- Date
- 2021-08-27
- Comments
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disgusting company moving to a new home and wanted to take virgin with me but they do not service the new home so they are charging me £240 early disconnection fee because they can not supply the service i currently pay for
- Location
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- Location
- Bristol
- Reviewing
- Virgin Media
- Date
- 2021-08-26
- Comments
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Absolutely terrible customer service. Been told many different things each time I have rang. Considering I was trying to sign up for virgin broadband I am appalled at how challenging this is been. I can’t even comment on the broadband reliability as they haven’t even been able to set this up. Will never use this company again.
- Location
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- Location
- York
- Reviewing
- Virgin Media
- Date
- 2021-08-26
- Comments
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Vindictive Virgin
After repeated faults, raising costs, shrinking content After 30+ years. Try to exit the nightmare begins months months arguments threats harisement. Even after being gone months. Now VV sold on my data getting threats harisement from others. Warning.
Vindictive Virgin.
- Location
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- Location
- Southampton
- Reviewing
- Virgin Media
- Date
- 2021-08-25
- Comments
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Truly awful customer service, to the point of lying about payments made and contract obligations.
Customer service operators are obstructive, unhelpful,but you are forced to deal with them as the website makes it effectively impossible to alow you to give notice of your desire to terminate your contract. AVOID AVOID AVOID
- Location
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- Location
- Bexley
- Reviewing
- Virgin Media
- Date
- 2021-08-24
- Comments
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Absolutely astonished when I call to report an intermittent broadband fault all they want to do is try to sell me a more expensive router and mobile SIM card package… Customer services totally ****!!!
- Location
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- Location
- Sn21pp
- Reviewing
- Virgin Media
- Date
- 2021-08-24
- Comments
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I wouldn't recommend to anyone there costumer services there rude they always lie and twist things there internet is so poor its always down and there TV packages are through the roof we are leaving them after being with them for 6 years they are rude rude and more rude just won't your money for a crap service
- Location
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- Location
- Bristol
- Reviewing
- Virgin Media
- Date
- 2021-08-23
- Comments
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We called Virgin media over a month ago and we was promised a call back from the sales team but we heard nothing then we got three scam calls we told virgin media they admitted that they have had loads of customers complaining about this they advised us to report it as a crime we did but was promised a call back from virgin media but we did not so I went on live chat and after the chat even though I mentioned my issues and what the scammers questions asked and not to use these questions when the real virgin media called they ignored me and asked the same questions so my husband did not feel safe and neither does my son, do not choose virgin media I would never recommend them
- Location
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- Location
- BOLTON
- Reviewing
- Virgin Media
- Date
- 2021-08-22
- Comments
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I've been with Virgin Media since the days of NTL. 24 years to be precise. They used to be amazing. Quality, reliable, fast broadband.
Over the past 2 or 3 years this has all changed! It's so unreliable. Always down or very, very slow!
But my biggest gripe is the customer service. Lies, rudeness and incompetence. I've about 9 months left and then I won't ever be using this sham of a company ever again.
Honestly, from a very passive, honest individual, please stay clear from usibg/signing up with them. You'll regret it!
- Location
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- Location
- Beith
- Reviewing
- Virgin Media
- Date
- 2021-08-22
- Comments
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Shocking. I got a service agent and when I asked wether 4 was less than 200 he hung up on me. Absolutely disgusted.... they said it will be fixed in 24 hours....that was Thursday it's Sunday.
- Location
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- Location
- london
- Reviewing
- Virgin Media
- Date
- 2021-08-20
- Comments
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Well just another person to say what everybody think. I have been leaving leaving in the UK for 24 years and Virgin Media is the worst provider in the all world. Richard Branson can go to space thanks to the money that they are robbing you every month and not providing the service that you pay for. If you do not want to loose your job or to loose day at work. DO NOT SIGN UP WITH THEM NEVER EVER. we are paying a very high price foo internet and about 3 month a year if no more our internet are not working and they will never help you fixing your problem neither give you any compensation. they need to keep this money to have the BOSS leaving on his beautiful private island and to fulfil his fantasy thanks to you while you are struggling to make ends meet and loosing days at work and getting pressure from your managers because you don't have internet and each time you ask them they say that it will take 30 days and when you call back 20 days later that it will take another 30 days. Now you know. Do not make the mistake to sign up with them. GO AWAY FAST FOM ANY OFFER THEY WILL GIVE YOU.
- Location
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- Location
- Newton Abbot
- Reviewing
- Virgin Media
- Date
- 2021-08-19
- Comments
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Worst customer service of any company I have ever dealt with. Impossible to contact them, hours waiting on hold, useless Bots and Indian call centers. Service always going down, but bills always going up, promises of compensation which were never received. Tried to transfer my contract to new address when moving house. They said they didn’t service my new area and cancelled my contract and are charging me £145 for early cancellation!!! In addition even though I informed them and moved house in July they say they cannot disconnect the service until end of August and will CHARGE me for August as well!!!!! High prices, disgusting customer service, taking money for service not provided. They have no respect for their customers and treat you with contempt. Avoid Vermin Media like the plague.
- Location
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- Location
- Kent
- Reviewing
- Virgin Media
- Date
- 2021-08-18
- Comments
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The worst customer chat system in history. It takes a whole day to speak to customer service and agents are rude and unhelpful. Punitive charges for moving also make this a very poor product in comparison to competitors. Ignore the shiny red branding you’ll save more in the long run with someone else
- Location
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- Location
- Seaham
- Reviewing
- Virgin Media
- Date
- 2021-08-16
- Comments
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Broadband drops out all the time signal gets disrupted due to walls ,leaving you with disgraceful speeds definitely do not recommend.
- Location
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- Location
- Southampton
- Reviewing
- Virgin Media
- Date
- 2021-08-16
- Comments
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The good - fast broadband speed; good hub box
The bad - poor connectivity when the sun shines.
The ugly - very poor customer service & ridiculous cost
- Location
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- Location
- London
- Reviewing
- Virgin Media
- Date
- 2021-08-12
- Comments
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Absolutely terrible service. Our internet connection has been intermittent for months and it's getting worse and worse. All my neighbours who are Virgin Media customers are experiencing the exact same issues so this is impacting our whole street (at least). We've all been contacting Virgin Media and filing complaints separately and nothing is being done. Speaking to an actual human is very complicated and when you do, all they can suggest is to reset your box for the 100th time. We're paying £62 a month for a very poor internet connection that is cutting off every 10 minutes. Working from home is near impossible. We have to use our smartphone's 4G as a hotspot instead. I would strongly advise to pick another provider. We can't wait to switch to another provider and stop this nightmare.
- Location
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- Location
- Birmingham
- Reviewing
- Virgin Media
- Date
- 2021-08-11
- Comments
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Changed from Plusnet because Internet kept dropping getting the same problem with Virgin.
- Location
-
- Location
- SOLIHULL
- Reviewing
- Virgin Media
- Date
- 2021-08-10
- Comments
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When you need the most it's stopped. Not reliable, I wouldn't recommend.
- Location
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- Location
- Edinburgh
- Reviewing
- Virgin Media
- Date
- 2021-08-10
- Comments
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The speeds are pretty good, but beware the tricks that Virgin uses to make progressively more money off you!
Do you need 100mbps downland speed? I didn't, so I asked them to put me on a lower, cheaper rate. They did, however they then gave me a compulsory 'free' upgrade, which I then had to start paying for at the end of a trial period. Even without this, your bill will creep up and up - you have to call them at least once a year to voice dissatisfaction and get them to give you a price reduction, which usually comes with a new 12 month contract attached.
Finally, after getting rid of them when I moved out, they took a one-month payment from my account that they didn't need, returning it one month later as a cheque to the address that I'd moved out of! I might not have seen it if I didn't have a forwarding service.
Find a more trustworthy company.
- Location
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- Location
- Hayes
- Reviewing
- Virgin Media
- Date
- 2021-08-09
- Comments
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Worst of the worst. I am with virgin for a long time , initially they were the best when there was no competitor apart the big 3. But now for the last 2 years. It's literally the Worst of the worst . I can't wait to leave them.
Every day, every single day I have no connection, during the night. I work on websites and choose the best speed. Yet I get buffering, or bad quality on different streaming service.
The worst is that I cannot connect to my broadband during the night when most people sleep I still work. I am forced to use own 4g data . Virgijbare quick to charge me fees but I am forced to pay them even when they don't provide adequate service. Hope you go bust tbh, as I feel cheated for the last 2 years. In 1 month can leave them for good. Thank god, I go for hyperoptics
- Location
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- Location
- Merseyside
- Reviewing
- Virgin Media
- Date
- 2021-08-09
- Comments
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Absolutely terrible! I honestly think I had better internet in the 90’s when we had a dial-up connection. Even writing this review took me forever. I might as well plug my Modem into a potato. I have been a customer for years, and despite the promises, I will be cancelling ASAP. STEER CLEAR OF THIS COMPANY !
- Location
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- Location
- London
- Reviewing
- Virgin Media
- Date
- 2021-08-08
- Comments
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Extremely poor customer service delivery. In my case they installed TV channels that never worked and continued to charge for the all inclusive package.. Once I closed the account they have decided that they would collect their equipment and changed their minds and threatened to charge extra for the equipment if I didn't send it back. Never made an attempt to collect it or sent the prepackaged bag that they promised. Attempts to solve this issue have just fallen into deaft hears.
- Location
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- Location
- Ampthill
- Reviewing
- Virgin Media
- Date
- 2021-08-08
- Comments
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A communication company that won’t communicate once you have signed the contract. WiFi signal is terrible, will never deal with again
- Location
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- Location
- Caterham, Surrey
- Reviewing
- Virgin Media
- Date
- 2021-08-07
- Comments
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The broadband I actually think is good and reliable in my long experience. But the customer service is so so so abysmal its untrue. You can speak to someone fairly quickly, but they almost certainly can't help you and then you go on hold for the person that can, this takes forever and there is a very good chance you will get cut off! I know, I have been a long term customer and have had so so so many poor poor poor experiences! They just don't care to sort this major issue.
- Location
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- Location
- London
- Reviewing
- Virgin Media
- Date
- 2021-08-06
- Comments
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I have been with VM for 6 years but the last year has been an absolute ordeal and I just cannot say how much I would recommend you stay away. Not only has our bill ramped up drastically (+£15/month), but our network has also been cutting off on a weekly, if not daily, basis. We have sometimes been cut off for entire days, without notice or indication of when it will be looked into. We both work from home and we just can't afford such high unreliability. On top of all of this, customer service, despite being very polite and trying their best, have just been incredibly unhelpful. Every time I have been in touch with VM's customer service, whether to get a better rate (seeing new customers pay half our monthly bill annoyed me slightly) or to actually get an engineer to fix a network issue, they have been very slow and never provided a real solution. Anecdotally, they also effectively blackmailed us into closing a complaint so we could get an engineer appointment, after months of issues and 3 previous engineers visits leading nowhere. Again, nothing to do with the individual employees, they have all been lovely, but VM as a company deprioritise loyal customers and does not care which level of service they actually provide. The company is frankly morally bankrupt. After much consideration, we are switching supplier because even if it is (very slightly) slower and if you don't care about ethics, we just really need more affordable and reliable internet. For all of these reasons, I just wouldn't recommend VM to anyone, really. I just don't see how.
- Location
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- Location
- London
- Reviewing
- Virgin Media
- Date
- 2021-08-06
- Location
-
- Location
- London
- Reviewing
- Virgin Media
- Date
- 2021-08-06
- Comments
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Received fast speeds after I contacted them and they have am engineer visit. Very frequently drops connections and speeds. An engineer has visited us in excess of 10 times in the past year.
- Location
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- Location
- Somer
- Reviewing
- Virgin Media
- Date
- 2021-08-05
- Location
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- Location
- Mitcham
- Reviewing
- Virgin Media
- Date
- 2021-08-05
- Comments
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Was on Ultimate OOmph package, top broadband speed, unlimited everything £150 a month. Tried to upgrade to 360 multiroom, placed order, no delivery, called cust service, got told there is an upgrade fee (this is hidden on third advert page at bottom under a link to open). After arguing that this is hidden and did not come up anywhere on the order I should not pay it. No loyalty for existing customers, we have to pay extra £35 for hardware that new customers get for free. Have today signed up with SKY, cheaper and slower broadband, but I get Netflix and Disney+ included instead.
- Location
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- Location
- Epsom
- Reviewing
- Virgin Media
- Date
- 2021-08-04
- Comments
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Do not ever sign up with Virgin you have been warned! the reviews do not lie! They wont even install your line!
- Location
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- Location
- London
- Reviewing
- Virgin Media
- Date
- 2021-08-03
- Comments
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I was a virgin customer for 5 years, I couldn't believe it when they charged me £180.00 cancellation fee as the only reason I had to cancel the contract was because they were unable to supply my new flat in north London. As the new flat is only 1 mile from my old flat it didn't even cross my mind they would be unable to supply it. Absolutely awful company avoid at all costs.
- Location
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- Location
- Surrey
- Reviewing
- Virgin Media
- Date
- 2021-08-03
- Comments
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The only thing consistent about Virgin is how god-awful their broadband is. Random cut-outs that can last for hours, internet speeds so pathetic that I can't load videos when in the same room as the hub, and a signal strength so blindingly garbage that if you dare take your phone to the kitchen with you while you make lunch you'll soon find yourself questioning about a decade's worth of life choices.
God forbid you have any hobby or job that requires consistent internet. The only good thing to say about Virgin Broadband is that it makes for a good verbal punching bag at parties, if small talk is your thing. Consider dial up before Virgin's disgrace of a service.
- Location
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- Location
- Bootle
- Reviewing
- Virgin Media
- Date
- 2021-08-03
- Comments
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Virgin media customer service is vary bad. To contact them even at 8am you need to wait around 20/30min and then after long and pointless conversation you are in the same place as before but more opsed. They should provide me broadband 22/7 but they failed so they reschedule to 4/8 but then day before they informed me that they need more time so next attempt will be at 16/8. We will se but now I understand that installation dates are liquid and optimistic. Be ready to wait very long time to get it installed.
- Location
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- Location
- Balham
- Reviewing
- Virgin Media
- Date
- 2021-07-29
- Comments
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I left Virgin Media after 20 years because the level of service had become so bad. I waited 6 months to try and get a connection changed in my house, and after 4 different visits from their contractors, each a comedy of errors, I gave up and switched to BT. Virgin was the worst service I have encountered ever from a company of this size. But it continues. I returned all my equipment, got a receipt and a bill back on 4th June, but now 29th of July am still waiting for my £65 cheque that is 'being processed'. When I call they move the dates to (even though I have the bill) to suggest they are still within their 'processing' window. This company has become Stalinesque in its capabilities and totally unable of providing any service on any level to it's customers.
- Location
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- Location
- London
- Reviewing
- Virgin Media
- Date
- 2021-07-27
- Comments
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Don't expect anything from virgin. I had broadband outages, phone line outages and then when you need to call someone to sort anything out, the calls go to call centres in Europe and you would get disconnected through the conversation. You know what's worse they don't call you back so you have to go through the same process again. The absolute worst company. DO NOT GO WITH VIRGIN UNLESS YOU WISH TO WAIT FOR HOURS ON THE PHONE AND THEN GET DISCONNECTED
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.