4,684 Customer Reviews over 118 pages
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- Location
- Caterham
- Reviewing
- Virgin Media
- Date
- 2021-11-17
- Comments
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I have found that VM is very good when all is working well but if anything needs to be fixed / sorted I have to agree with all the reviews I have read on this site that their customer service is terrible.
My VM email has been down for the last few days and VM won't speak to me because my husband's name is the account holder. They won't allow 2 names to be on the account (unlike other utilities) and I can only be a "3rd Party" on it.
It's funny how they were happy to deal solely with me multiple times last week in order to negotiate a new 18-month contract, but today when my "Mailbox is Unavailable" their systems will only allow the "Account Holder" to give the security details.
So I am responsible enough to set up and pay the next 18-month contract but not old enough to be told why I have an email problem.
One tip I was given years ago which still seems to work - only call them in the mornings so you get somebody Scottish. I made the mistake on calling this evening and going around and around in circles and ending up screaming at the phone.
I am now looking at competitors.
- Location
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- Location
- Cheltenham
- Reviewing
- Virgin Media
- Date
- 2021-11-17
- Comments
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Total garbage. The router reaches about five in in any direction, beyond that you’ll need an extender and virgin knows this and has done ready to sell to you. Up close the speed Is good….But it constantly drops out and gets stuck loading web pages. Customer service is typically atrocious, they will simply avoid you and cut you off. Knowingly taking money for such purposefully abysmal service is verging on plain evil. Avoid.
- Location
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- Location
- London
- Reviewing
- Virgin Media
- Date
- 2021-11-17
- Comments
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Been having intermittent wifi for around 7 months now and nothing has been done by Virgin to fix it. Each time I try and call them, I get the same answers “Have you tried rebooting your router?”. 2 engineers came and did nothing useful. Virgin are aware of the issue as there is an automated message saying that there is a wifi issue in my area, however when getting through to a person on the phone, they seem completely unaware of any faults. In addition, sometimes when I call they say it will be resolved by a certain date, however this date then rolls over to another date in the future and Virgin act like these issues are completely different when the intermittent connection has been the exact same the whole time. Avoid Virgin Media if you can.
- Location
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- Location
- Beddau, Pontypridd
- Reviewing
- Virgin Media
- Date
- 2021-11-14
- Comments
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-100, after virgin came around installing new cables and convinced us their network was the best we changed over from talk talk. i wish we never bothered, absolute crap, keeps dropping out, rubbish .
- Location
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- Location
- Grimsby
- Reviewing
- Virgin Media
- Date
- 2021-11-06
- Comments
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Absolutely rubbish customer service. My husband was told visit by engineer would be Thursday, we waited in all day and cancelled appointments but no engineer arrived.We contracted customer service and was told Saturday was the arranged day not Thursday. The operator was very unpleasant when my husband told her we had been given Thursday for appointment. The staff should get their facts right AND NOT BLAME THE CUSTOMER SO NBNBNBNB RUBBISH CUSTOMER SERVICE STAFF!!!!!!
- Location
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- Location
- Emsworth
- Reviewing
- Virgin Media
- Date
- 2021-11-05
- Comments
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Having for over 2 years complained to virgin media about my internet dropping out tonight was last straw when bidding on ebay my internet dropped out at last minute in bidding really unhappy but will complain tomorrow and be told wait in for half a day for poorly educated engineer which I question his ability to sort problem.
- Location
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- Location
- London
- Reviewing
- Virgin Media
- Date
- 2021-11-05
- Comments
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I've always had issues with Virgin. Their broadband is OK, but whenever there are issues (and there are regularly) their customer service is the worst in the biz.
I moved house, and was assured my contract could carry over. It did not.
They gave me a new contract paying significantly more. I've continued to pay the wrong fee, because otherwise, my credit rating would be affected. I've been trying to get the bill adjusted for months. Waiting hours on the phone, on the 'Chat'. When I finally get someone, can barely understand them and they invariably never actually make any changes, despite promises to do so.
Stay away from Virgin...
- Location
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- Location
- London
- Reviewing
- Virgin Media
- Date
- 2021-11-03
- Location
-
- Location
- United Kingdom
- Reviewing
- Virgin Media
- Date
- 2021-11-02
- Comments
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The worst company EVER!!!
I'd give zero stars if I could. The service I received was shocking absolutely atrocious, we moved houses over the weekend and planned it accordingly to ensure that we have our broadband services moved as quick as possible to ensure that we can continue working from home ASAP. I did my part of the job by contacting them and making them aware of everything, it all seemed great moved into our new home and then comes Monday the day the engineer is supposed to come to get it all started for us. The time slot I was allocated was between 8:00 to 13:00, we waited, waited and waited no one turns up, no msg/call nothing I call virgin Media up and then I'm told well the engineer couldn't find parking space near your location, so he decided he couldn't do the job and left. But, I insisted I wasn't contacted at all and I they would have then I had a free parking spot that I would have let him use, then comes all the shocking couldn't care less attitude from this global brand. They say the earliest we can reschedule is the 12th of November, I let them know I wasn't having it and that we needed to get back online ASAP or we wouldn't get paid..! She said she'll see what she can do, then comes back and says that they can reschedule an engineer to come back to our place at 21:22 on 01.11.2021 I was like that's fine but it the engineer doesn't turn up then we'd like to cancel as Virgin has screwed us over! So, agent 1 (girl) said she'll transfer me over to another agent to get that looked into and there I spoke to Dean (Agent 2), he also confirmed that the engineer will come back at 21:22 and apologized for the inconvenience and stuff and I said I'd like to log it as an official complaint. He said he was unable to log it as he didn't have system access, he confirmed he input all the notes and reiterated it to me and said he'd transfer me to another agent to log my complaint and then he transferred me over to Adam (Agent 3), who said he couldn't see anything and wasn't to sure why I was transferred to him as well, he also proceeded to say that he can't log my complaint and transferred me to Tony (Agent 4) who said he'll look into it went about doing his job placing me on hold 5 times only to comeback and say no engineer will turn up today and the earliest availability was 15.11.2021 that's 2 weeks without pay due to the incompetency of these bozos! I lost it and had a go at him and said let me speak to a manager, he kept insisting there's no manager and transferred me directly to another agent, Chloe (Agent 5) and she insisted I do my DPA checks as she didn't know anything about why I was put through to her, so u went ahead explained everything and said I need to work from home, so broadband is essential in the midst of this she had the audacity to ask me, can't you work from the office - I mean how could she? I live in a family that has vulnerable people, so due to their error I should risk my family's and my life, she was totally unhelpful and said she couldn't log my complaint either and that no manager will take the call.
Now, I'm left with no broadband unable to work, rent to pay, no wages for two weeks and all I'm asking is if virgin weren't able to comply with their end of the delay then I should be allowed to cancel the contract without being penalised and move onto a company that values their customers. I tried to do the right thing and allow Virgin to rectify the issue, but since I'm unable to log a complaint despite being on the call for 2 hours 30 mins plus. I will proceed to the FOS, luckily I have recorded all the calls as I had a feeling I'd just get passed around from pillar to post!
- Location
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- Location
- Castleford
- Reviewing
- Virgin Media
- Date
- 2021-10-31
- Comments
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This company has treated us the worst of any company we have been involved with customer service shocking they can't get bills right every bill has been seriously incorrect and and there's no end to there confusion of sorting anything out,absolutely the worst.
- Location
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- Location
- Cambridge
- Reviewing
- Virgin Media
- Date
- 2021-10-30
- Comments
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WiFi frequently down, several times a day for varying periods. Occasionally have trouble-free times. Customer service is difficult to get hold of, takes forever and the recorded messages are irritatingly unhelpful. Have had to spend money I can’t afford on mobile data. Been with them many years and they get worse.
- Location
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- Location
- Great dunmow
- Reviewing
- Virgin Media
- Date
- 2021-10-29
- Comments
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Warning.do not go near this Internet provider.they are a scam.
There customer service is pathetic at best. stay away from them, you will only get grief.
- Location
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- Location
- great bookham
- Reviewing
- Virgin Media
- Date
- 2021-10-29
- Comments
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have been waiting 7 months to be connected everytime i phone up they put the phone down on me they cant even be bothered to send me a deadlock letter totally incompetent rude idiots
- Location
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- Location
- West Midlands
- Reviewing
- Virgin Media
- Date
- 2021-10-28
- Comments
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Virgin's email system is a complete joke, for the second time this month it has gone down. The last time is was down for over a week and it took 9 calls to about 26 different people before it was fixed.
Now its gone down again and quite honestly I'm not prepared to go through it again so I'm quitting them, they're not worth the stress of trying to get the service that you pay for.
- Location
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- Location
- Keighley
- Reviewing
- Virgin Media
- Date
- 2021-10-27
- Comments
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I've been a loyal customer of Virgin Media for over 15 years, but having recently moved house I had to cancel my contract with them (as they could not provide a service at my new property). To my dismay, this cancellation cost me £236, I would estimate that I have paid VM over £10,000 in the years I was with them, needless to say I won't touch another VM product ever again
- Location
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- Location
- Nn83ry
- Reviewing
- Virgin Media
- Date
- 2021-10-23
- Comments
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Keeps disconnecting. Good speed but that's not the issue. Just keeps going off.Unreliable
- Location
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- Location
- London
- Reviewing
- Virgin Media
- Date
- 2021-10-21
- Comments
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STAY AWAY!! Wow, I wish I had seen these reviews before I signed up to Virgin Media. It's true that they offer you a great deal to start with then they almost double it once your contract ends without informing you.
I just spoke to the rudest representative ever. All I wanted to do was to disconnect my line and she literally refused to take "I'm no longer interested in your service" for an answer. I tried to be reasonable with her, but when I realised that she was either set up to intentionally frustrate me, or she was a hopelessly rude person, I just hung up and called back to speak with another rep. And she even blatantly said to me she doesn't care if I leave a negative review.
- Location
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- Location
- Birmingham
- Reviewing
- Virgin Media
- Date
- 2021-10-19
- Comments
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Awful service from the start,WiFi,speed always having issues,still living of awards they got 4 years ago,and customer service isn't the best especially when you can't here them as the wifi/broadband is rubbish,can't wait to get out of this contract
- Location
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- Location
- London
- Reviewing
- Virgin Media
- Date
- 2021-10-19
- Comments
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For a whole week now Virgin Internet has been intermittent and drops for hours each day, Virgin deny any issues in the area N15 London and say its my hardware (router/modem/box) and book an engineer, within the hour they send a text saying engineer booked on hold and we are trying to fix the issue then cancell the engineer booked. The next day same problem and the next and the next a whole week now with extremely poor and no Internet. I been informed now by my mobile phone provider that I have spent £15 on calling Virgin media, extremely bad customer services, extremely bad broadband provider I have been a loyal customer with Virgin but when my contract ends I will seek a new provider. And please Virgin dont send me a bot generated response as that makes you look even worse.
And there we go a bot reply from Virgin
And yes Virgin your so called useful app and expensive recorded message all state NO ISSUES KNOWN yet your wattsapp agent confirms existing issues in the area?
- Location
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- Location
- New milton
- Reviewing
- Virgin Media
- Date
- 2021-10-18
- Comments
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We attempted to change to virgin, due to our last provider having rubbish customer service, and virgin were offering a lot faster speeds of Internet. We were told that this new Internet would be hooked up within a week. 4 days later they told us there had been a delay, it would now be done in the next two weeks. A week and a half later with no news we called to get an update, the person we spoke to in customer service was very nice and GUARENTEED that it would be done by the end of the week. The next day we got a call saying that it would not be done by the end of the week and would be done in the next two weeks. Now by this point our old provider was going to be ending in a few days, so we asked if they could provide a Internet dongle, so that we could have Internet, as it was needed for work ect, and it was their fault we didn't have Internet. They then replied saying that unless you had been without Internet for 8 weeks they would not provide it (which is rediculus, who can live without Internet in the modern world!). Finally after many calls over the next few days, we managed to get them to send us the dongle, but not before we got the news that we may not get our WiFi for another 6-10 weeks...
Fine we can live with a dingle for a few weeks (stretching a few). They then gave us a new date for installation 8 weeks later, for after the 10 week mark, we didn't complain as we finally had an install date. Then today, 4 days before that date, they tell us its delayed another two weeks. This is beyond rediculus and we will be calling tomorrow to see how they can compensate for how much they have been screwing with us.
- Location
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- Location
- Burnham on sea
- Reviewing
- Virgin Media
- Date
- 2021-10-16
- Comments
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I will NEVER buy anything to do with virgin media ever again. After work was carried out in my road to get us connected to fibre broadband through avonline company employed by virgin media my car got scratched as they had used it as a barrier between their barriers. I have photos of the site foreman barging past my car, work men with machinery next to my car. On witnessing all this going on I moved the car and spotted the damage. After bringing it to virgin media’s attention they refused to pay for the damage. Vile company and clearly don’t care as they don’t take responsibility for the actions of their contractors
- Location
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- Location
- Darlington
- Reviewing
- Virgin Media
- Date
- 2021-10-16
- Comments
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80% exit fees for left months
I incurred an exit fee of £240 when I was moving.
There was no broadband services available in new area so I needed to leave Virgin media. When I was signing there was nothing clearly stated that I will charged that much. Only later through third party websites I find out about possible fees.
Very disapointing when go into contract and later find out that there will be such fees only when bill comes.
Speed is great comparied to other providers. Unfortunately lacking of clearly stated fees in contract which outweights this pro.
I tried to make a compaint through website to submit form but was not able with message "Sorry, there's nothing to see here"
How it can be even allowed 80% fees paying for services you will not use.
Been using different broadband providers in past and always left with good terms. Seems not this time.
- Location
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- Location
- Mitcham
- Reviewing
- Virgin Media
- Date
- 2021-10-14
- Comments
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This company is a scam! They had an outage and told me that if they couldn’t fix it, I could cancel my contract. For 27 days, they had a recording that apologised for the outage. On day 28, they took off that recording.
On day 31, I asked to cancel and they had the nerve to tell me that I couldn’t cancel because I had only reported the issue twice instead of the times. The next agent told me that they had fixed the issue, which was a lie!
They still won’t cancel my contract without penalty and have been taking money from my account.
This issue has affect led my work and I can no longer work from home because their service doesn’t provide the connectivity that I need.
Avoid them like the plague that they are.
- Location
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- Location
- Milton Keynes
- Reviewing
- Virgin Media
- Date
- 2021-10-12
- Comments
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The standard of customer service that I have recently received from Virgin Media ranks among the worst experiences I have ever endured when dealing with any business. I made contact to arrange a home move, aware of the fact that there were likely to be complications as I would be staying with friends temporarily whilst between addresses.
I was informed within this conversation that there was no mechanism within Virgin Media's contracts to pause in such an event, despite this being a very commonplace occurrence. As the contract could not be transferred to my temporary accommodation, I was informed that it would be terminated as soon as new residents commenced a contract at my previous address.
As I had no desire to end this contract and had every intention of transferring it to my new permanent address or recommencing at the new address, I requested that the termination fee be waived. I was told bluntly that this was not an option and that no level of management would have the authority to waive the fee.
I have spoken to multiple members of the home move and customer service team but have been unable to speak to a manager at any point. I was promised a call back from a manager at 9am the following day. This never materialised.
When I called back to request the promised conversation with a manager, I was informed that a manager had tried to call at 9.40am. This was absolutely untrue. After multiple conversations with further members of customer service staff, I was informed that the aforementioned manager would try to call again and that another manager would ring me back within 72 hours.
These calls have again not occurred one week later.
My account has been terminated with no written notice, I found this out only because I logged into my online Virgin Media portal to find that my account had been closed. My Virgin Mobile account, which was directly associated with my Virgin Media account, stills works, but I have been given no information about the terms and conditions of this ongoing service.
All in all, this has been an appalling experience as a customer, leaving me to pay a significant fee despite having actively sought to remain with Virgin Media. Almost all staff involved have been wilfully obstructive and management appears to be either deliberately evasive or extremely incompetent.
Given the inept standards of service that I have received, I would never recommend that anyone ever uses Virgin Media's services for any purpose.
- Location
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- Location
- Edinburgh
- Reviewing
- Virgin Media
- Date
- 2021-10-10
- Comments
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It is a joke when you're moving home, Virgin is not available there and they charge £200 for disconnection fee! Customer service is useless.
Would not recommend Virgin to anyone, made a mistake by choosing them.
- Location
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- Location
- London
- Reviewing
- Virgin Media
- Date
- 2021-10-09
- Comments
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Customer service is rubbish. First of all. you can only chat through WhatsApp and they take ages to reply. Besides, they just basically ask you to wait for the issue to be fixed by itself! My hub has not been working properly for 2 months. All they are telling me is just to unplug and plug it back but can’t give me a replacement hub! It’s ridiculous!
- Location
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- Location
- London
- Reviewing
- Virgin Media
- Date
- 2021-10-09
- Comments
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**READY TO READ WHAT HAPPENED?**
Back in 20 August we stopped getting WiFi service in my flat. We called a number of times to get it checked, they did nothing. They sent a few engineers to check, and nothing. They sent their third-party construction company Kier to check cabling, only to find out there cables were torn and weirdly installed.
Fast forward, almost two months later WITHOUT internet service. Dates kept getting pushed and pushed and calling customer service was pathetic; they did not know what to say or how to stall this problem. I wanted to escalate this terrible customer service and they said they were not allowed.
Even third world countries (I should know because I am from one) offer better services and show MUCH better attention.
**THINGS GOT WORSE!!!!!!!!!!***
A month and a half after not getting services, we check the bill to see we need to pay more (GOD KNOWS WHY!??!) -- We called only to find out Virgin forced us into an 18-month contract without contacting us. We decided to terminate services, after they had given us false hopes. Of course, they did so in a blink of an eye so they don't have to deal with us.
DO NOT EVER PAY FOR VIRGIN'S SERVICES. THEY ARE INCOMPETENT, INDIFFERENT, AND LAZY.
Virgin if you are reading this, you can contact me all you want, I would LOVE to hear from you and see what is your excuse you left us close to two months without services.
ZERO STARS
- Location
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- Location
- Stourbridge
- Reviewing
- Virgin Media
- Date
- 2021-10-08
- Comments
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Be warned! There is no customer service whatsoever! It seems to be the norm with most companies but Virgin are truly the worst to try and discuss/sort a problem. They've cut us off and advised us the new router is being sent to our new address in Slough?????? We have not once said we are moving as we're not!
- Location
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- Location
- London
- Reviewing
- Virgin Media
- Date
- 2021-10-07
- Comments
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The service was ok although expensive but the worst part happened when I moved abroad at the end of 2019.
Considering my account was in credit I was then due a check which Virgin states was sent, received and cashed but it was surely not cashed on my bank account.
After dozens (literally) of phone calls (where I spent much more the amount I was due) just to find out what happened and who cashed it, Virgin is still refusing to support me during the process while stating "we launched an investigation and will let you know next week".
2 years and nothing happened.
- Location
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- Location
- Bromley
- Reviewing
- Virgin Media
- Date
- 2021-10-06
- Comments
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Broadband cuts out every day and is no where near the advertised speed. I'm bored of spending hours of my life on the phone, half of it passing the same long winded security checks to then get no help with the terrible broadband service provided. I recommend you NEVER ever use Virgin Media. It is by far the worst provider I have ever dealt with, and they have the worst broadband despite their bold lies. If you are being locked in a contract with them and you want to leave early, check your consumer rights
- Location
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- Location
- London
- Reviewing
- Virgin Media
- Date
- 2021-10-05
- Comments
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Overpriced, unreliable, slow, annoying and very disappointing service. Cannot be trusted to cover your daily needs. Only using it because of phone line limitations. Paying trough the roof for nothing. Avoid!!!
- Location
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- Location
- Enfield
- Reviewing
- Virgin Media
- Date
- 2021-10-01
- Comments
-
Worst customer service ever, very rude and undertrained, massively overpriced, am looking for a new provider
- Location
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- Location
- Sunderland
- Reviewing
- Virgin Media
- Date
- 2021-09-30
- Comments
-
I am actually writing a review on customer service more than anything. I have just moved from Devon to Sunderland. The provider I had in Devon was not too good so I decided to go with Virgin Media as the previous owners had been with Virgin and it seemed the easiest option. My router arrived exactly when it was meant to but I could not find where the router was meant to be connected. I was sooo frustrated. I went online, was asked when I wanted an appointment for an engineer to visit. I requested same day. Two fantastic engineers arrived, Adam and Dave and fixed the problem. There wasn’t actually a problem it was me being blonde but the service was brilliant. Thanks VM.
- Location
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- Location
- Cambridge
- Reviewing
- Virgin Media
- Date
- 2021-09-30
- Comments
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Almost certainly the most dishonest, lying company I have ever dealt with in my life. We're paying for 213Mb/s and we can rarely get more than 5Mb/s, more than once it's dropped below 0.1. After they sent us the router it took 5 days to get any connection because they hadn't bothered to maintain their own infrastructure properly. The router has an effective range of about 5m, and if you want to get a booster so it'll actually cover the whole of your house, it costs you an extra £5 a month - that is, when the boosters are in stock, which they never are. All of their customer service is automated, so it's basically impossible to talk to a human being who could actually be of any use. They frequently lie about their services: if you download the app it promises to "optimise" the wifi for you to eliminate blackspots. This makes absolutely no difference to your actual connection, and yet they still claim to have improved it every single time. While they were trying to sign me up they promised I'd have access to an individual advisor, Daniel Gray, in case I had any problems. I have tried to ring Daniel Gray 5 times in the last week and have sent him 2 emails and he has never yet responded to me: apparently he only wants to talk to me if he can sell me something. Totally dishonest, nakedly greedy, transparently uninterested in the actual service they're providing so long as they can sign you up to pay them £35 a month.
- Location
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- Location
- Kensington
- Reviewing
- Virgin Media
- Date
- 2021-09-29
- Comments
-
One of the worst customer experiences I have ever had. I've ordered a "self-install kit" which came - 10 days late! - with a flaw (the power supply did not match the wifi hub). Despite not working, Virgin activated my account anyway and started charging me for broadband. I have spent more than 2 days on the phone with the customer service (more than 7 hours on the phone in total) and the best reply I got were that an engineer couldn't be booked until 2 weeks later. After much complaining, I was told an engineer would come the next morning, but no one showed up. I called Virgin again and was told that the engineer had contacted me twice (I have no missing calls on my phone). After this, I was told someone would contact me "within 1 hour". Three times. No one did... this went on for 3 days and I still don't have an up and running broadband service. Absolutely horrible experience. I'm obviously never using Virgin again, I have been completely disrespected as a customer.
- Location
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- Location
- Manchester
- Reviewing
- Virgin Media
- Date
- 2021-09-29
- Comments
-
I switched broadband last month. Had an engineer booked for Monday, but they said I could install myself. Received the package and can't install because we dont have a VM socket.
I spent 1 1/2 hours on phone to 6 different people on Monday. They won't send anyone out until Friday, despite explaining to them I have to work from home and rely on broadband. Wasn't told I'd need a VM socket when signing up. No after sales support.
Spoke to 5 different people today over 45 minutes and they all blame other departments, transfer you and you have to repeat the same things you told the previous person. Nobody takes responsibility, nor cares. Wouldn't even let me raise a complaint.
Rang them back and cancelled due to their appalling service.
- Location
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- Location
- Crawley
- Reviewing
- Virgin Media
- Date
- 2021-09-28
- Comments
-
I have been with Virgin Broadband Media from nearly 1 and half years as in market its says..its a high speed internet provider..But i didn't feel as many time my speed was 10 MBPS while they are offering 200mbps. Customer Service Sucks, Nobody is helping.. I have to move my house as landlord sold the property and i have to pay for exit fee for the virgin Media contract. No one mention to me when they are selling to me the contract. I am ready to keep Virgin Media at my new property as i don't want to pay Exit fee (do not think because of service as its sucks) but they are not providing service where i moved and its my mistake that i am going out of contract as Virgin media saying.. So my suggestion do not go for Virgin Broadband, i never suggest to my friend after going through this type of pathetic service which not helping and understand their consumer. I have give 0 star to the customer service..Please Note
- Location
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- Location
- Huddersfield Berry brow
- Reviewing
- Virgin Media
- Date
- 2021-09-25
- Comments
-
The broadband is absolutely shocking, doesn’t connect around my whole house and disconnects everytime I go upstairs. Constantly tells me my password is incorrect and disconnects from my phones and iPads. Would not recommend 100% going back to sky
- Location
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- Location
- London
- Reviewing
- Virgin Media
- Date
- 2021-09-25
- Comments
-
Absolutely horrible customer experience. The services are good if it actually works but the moment you have an issue good luck getting anything done about it. My router blew a fuse and I had to wait for a replacement for a week and they wouldn't even honour the promise of 8£ off for every day you're left without Internet because apparently weekends don't count towards those days, so why should I be paying my bill for those days if I won't get any service or my downtime isn't important. Now I am having intermittent cut offs every now and then for the past 2 days and when I called was told I have to suffer through it for another 24 hours and monitor the connection, what an absolute joke, it's been like this for the last 2 days so I have done 48 hours of monitoring.
- Location
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- Location
- Fitzrovia
- Reviewing
- Virgin Media
- Date
- 2021-09-24
- Comments
-
Internet connection (fiber) is really bad, it goes on and off and unfortunately in our case it is during weekend. The lights on the hub just blink for no reason and the internet will be off for hours. Then we checked and their website says everything is fine. We booked an engineer which is 5 days later ( the earliest). And the next day it will resolve by itself and the engineer doesnt have to come again. This thing happens almost every week. Ffs. Things are so annoying. Useless company. Avoid at all cost.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.