Virgin Media Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Virgin Media.

Recent Customer Ratings for Virgin Media

  • Satisfaction
    3 stars
  • Customer Service
    2.8 stars
  • Speed
    3.1 stars
  • Reliability
    2.9 stars

Based on 7457 customer ratings since 2020-05-12 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

3,777 Customer Reviews over 95 pages

  • Reviewer
    Location
    Eton
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Delayed instillation three times and was left without internet for 4 months have now had to change to bt as virgin never came to install the internet
  • Reviewer
    Location
    London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      3 stars
    Comments
    Don’t often leave reviews but I was so shocked in the end by Virgin’s customer service that I felt obliged to share my experience here. Couple of things happened, firstly on basics:

    1) They are a classic ‘wait for hours on the phone, finally get through to someone, get put on hold, then get disconnected’ service and they do NOT bother calling you back. Takes 3-4 attempts to see a basic conversation through
    2) They DON’T take notes about your calls unless it suits them - so when you call back weeks or months later referring to advice given in a past conversation it very likely won’t have been recorded - the result of which means they will feign ignorance and change advice as it suits them
    3) Finally upon joining Virgin I was given advice about options that were open to me should I need to cancel my contract early. One of these were the option of transferring to a new owner, which would have meant I would avoid paying early disconnection charges. I spent months setting this up under very specific directions from virgin, only to get to the final day where they then said they didn’t support this type of transaction at all (despite earlier detailed guidance from them)
    4) Finally they don’t actually process complaints. They literally file the and close them on the spot (and told me this).

    In short, surprisingly horrendous customer service, conflicting advice, poor standards of care including note taking or call backs, and in the end they will do what they please without listening to the customer. If you value customer service, I recommend you go elsewhere.

    Good luck!
  • Reviewer
    Location
    Ellesmere Port
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Absolutely disgraceful Customer Service. Said it will take 30days to sort error out although THEY say there isn't one. Can't access anything on Internet, we have narrowed it down to the router, they are refusing to do anything . Would I recommend Virgin ...ABSOLUTELY NOT!
  • Reviewer
    Location
    Lichfield
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Extremely unhappy with this company
    Extremely unhappy with this company. We had been struggling with internet connection for a while and struggling to get internet upstairs. When the pandemic first hit and we needed to huomeschool we kept contacting virgin to fix the problem, we even tried to cancel to go else where. We were promised a booster from Virgin last Autumn and have chased ever since. The final call to the company yesterday to be told they were still out of stock and no longer available but I could pay and additional £5 a month for better broadband. We have been completely robbed!! Avoid with all costs. Very Unloyal company!
  • Reviewer
    Location
    Wirral
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I closed my account with Virgin and moved else where as they are too exspensive and all ways had issues with there service. My account was all paid off when I left them. Little did I know six months down the line Virgin Media didn't finalize there end and send off to Equifax that my account was settled and paid. My credit score has been impacted impacted greatly in a negative way and can't take credit out. Credit is everything these days and virgin have taken this away from me. I paid my bills on time how can this happen to a PAYING CUSTOMER!?

    Customer service is none existent, their service is intermittent and ruin your credit score!
  • Reviewer
    Location
    Reigate
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    Worst customer service ever!!!!
    They just lost a customer and they didn’t care at all.
    I placed an order and when trying to find out when will it be installed all were problems, after 4 hours trying to sort it out I gave up.. glad that it all happened before signing a contract with them.
  • Reviewer
    Location
    London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Just wrote a review on Trustpilot, but will share here too.

    Virtually impossible to cancel your services. They will put you on hold for 30min and then hang up. They will delay your cancellation as much as they can until you owe them 1 more month of bills. They will threaten to have collection agencies after you. And of course, whoever you speak to on the phone is some nameless, faceless drone, and this anonymity and diffusion of responsibility is KEY to the virgin business model.

    Virgin can't compete on service, can't compete on price, and so have to resort to screwing their current customers for some ££.

    New customers, however, get handouts, discounts, etc. So I've decided to be a new customer at Vodafone. And when they try to screw me I'll go be a new customer at BT. And so on..
  • Reviewer
    Location
    Wong
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Getting through to customer services is absolutely horrendous. They ask you for your information a billion times over, only to tell you that it is someone else's department. Not a particularly friendly bunch either. Had arranged for an engineer to come over to fix a socket, only for them to never turn up.
  • Reviewer
    Location
    Horley
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    It is the worst service anyone can get in Horley. They promised a speed of 50MBPS, and when I complained that I don't get the right speed, they said the promised speed is with an ethernet cable only and not with WIFI. We do not promise any WIFI speed; it's a myth and doesn't trust virgin media promised WIFI speed. Only if you pay an extra 4-5 GBP will you get the promised speed. Otherwise, you can pay a fine and leave. Don't really get stuck in this rabbithole. They only know how to rip the customer before giving any promised service.
  • Reviewer
    Location
    Aldershot
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    We pay for M500, its expensive. First couple of days, it was great. Now, I can't even watch youtube, can't watch Netflix, takes ages to load a simple wep page. According to the app/website, we still get 450mbs! Complete lies, I had basic talktalk before this for £20 a month, was a million times better. I am pretty sure the problem is just with the Hub, Hub3. Its so bad, a complete bottleneck. AVOID unless you want to spend £200+ on a good router to get what was advertised to you
  • Reviewer
    Location
    newry
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    have it 2month and can only get in the room i have the box in everytime i rang i was told lies im paying £89 a month and they havent fixed my problem
  • Reviewer
    Location
    Coventry
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Looks OK on paper but when you get it everything goes tits up. Customer service is super trained, they always have an answer and will never admit Virgin is to be blamed. Terrible experience, will leave them as soon as contact ends.
  • Reviewer
    Location
    Plymouth
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Virgin are the worst "broadband providers" in history! The WiFi speed is never as promised, was told I was getting 100mb but never get over 40mb. The customer service is even worse, all they do is pass you around or put the phone down. Even the online chat is useless, just the same generated text comes up "are you still having problems with..". And the worst part is they steal! Never have I ever been late for bills, they created a mystery second account, registered to a different address but in my name saying I've missed payments ! £220 they've stolen from me to date, I only paid because they threatened me with debt collectors and that I would be black listed, they even deleted all evidence on my chat of me trying to sort out the issues so I couldn't dispute the claim!! I am furious ! I will never recommend this company to anyone!
  • Reviewer
    Location
    Plymouth
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Virgin are the worst "broadband providers" in history! The WiFi speed is never as promised, was told I was getting 100mb but never get over 40mb. The customer service is even worse, all they do is pass you around or put the phone down. Even the online chat is useless, just the same generated text comes up "are you still having problems with..". And the worst part is they steal! Never have I ever been late for bills, they created a mystery second account, registered to a different address but in my name saying I've missed payments ! £220 they've stolen from me to date, I only paid because they threatened me with debt collectors and that I would be black listed, they even deleted all evidence on my chat of me trying to sort out the issues so I couldn't dispute the claim!! I am furious ! I will never recommend this company to anyone!
  • Reviewer
    Location
    Plymouth
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Frankly if I could give zero stars I would. Virgin media are the scum of the earth, they steal any money they can and when confronted simply ignore you and delete all evidence that it happened. Virgin will not receive a single penny from myself or anyone I know, no matter what they threaten me with. The customer service is laughable, any concern we had was dismissed, including the fact that they have stolen £220 from me to date.
  • Reviewer
    Location
    Carlisle
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    Worst customer service ever experienced. Virgin sound great and really entice you in at the beginning. If you have any issues further down the line they are awful, they resemble a school bully. The Wi-fi speeds never live up to what is advertised. They also overcharge when making amendments to account (eg moving house) think twice before signing up
  • Reviewer
    Location
    London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    Intermittently the connection is lost which is very disruptive when you're watching TV or movies.

    Trying to cancel the service is mindbogglingly frustrating. They've designed it in a way that is purposefully hard.
  • Reviewer
    Location
    Ha1
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    had signed up for Virgin a month ago around the 14th of March. The sales rep Chris had been very enthusiastic and nice (little did I know!). He gave me options of the packages and told me the most suitable one for me which I agreed with. He also stated he would take care of my transition from my previous provider and that I would not need to contact them or pay any cancellations fees. He said to contact him directly from 9am to 8pm and gave his cell number to me.. A month later not only do I notice he set me up on the wrong package but he had not dealt with my previous provider so I had been slapped with a huge cancellation fee and had to liaise with them for an hour to cancel my contract at no extra cost. I had tried to contact contact Chris during this period numerous times via call and text for more then a week and no response to date.
    Once I set up the Virgin WiFi which I received on the 17th of April, I had no network. I contacted Virgin on the 21st of April as there was still no network and they said there was a power outage in the Ha1 region and that it would be working by 3pm that day. Mind you the outage had apparently occurred since the 12th of April. Whilst speaking to the person who told me about the outage, I told her to update my package and she said she would connect me to the relevant department but the line got disconnected. There was no call back either so I tried to call the customer service again through their number on the website to update the package and was put on hold for half an hour at which point I got frustrated and hung up. When I called today 23rd April, I got an update stating the service is still down and expected to be fixed by the 26th of April. Seriously like how long does this take?! How are you not compensating your new customers or helping your existing customers especially those working from home.
    I have decided to stick to my previous provider and cancel virgin because of this extremely ridiculous customer service and connection. I have never experienced such bad customer service in my life. I got the quickest response to sign up but no response otherwise so shows how they just want your money?! Abysmal! A few friends had suggested Virgin as they experienced excellent and reliable WiFi but also stated their customer service is really bad.
  • Reviewer
    Location
    Redditch
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Customer service is non existent, they do not do what they say they are going to do, bills are exorbitant for what they provide, basic broadband is worse than Sky and more expensive. By far the worst of the big providers by a country mile.
  • Reviewer
    Location
    London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Virgin media are appalling . They just sent us a debt collection text message for the Router that we returned a weeks ago. They are made us pay throughout the pandemic despite us not being in our flat & requested it was paused . We were told we did not have to return the router due to a lockdown and they would make a note about this due to the pandemic . But they didn’t do this . They actually owe us money still but we cannot call them due to wait times of an hour. we cannot email them they do not reply . The stress they have caused us is unbelievable.
  • Reviewer
    Location
    Wales
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      3 stars
    Comments
    Internet is fine, but my word are they hard work.

    I have called them multiple times and been placed 'on hold' only to discover i've been transferred to someone completely different who has no idea of what's been discussed so i have to repeat myself. This has happened on multiple occasions.
    The complaints process is a joke, they're literally just trying to fob you off as quickly as possible. I would recommend avoiding them
  • Reviewer
    Location
    London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      3 stars
    Comments
    does not justify the price which is extremely expensive for a home use broadband.
    bad customer service.
    lose connectivity quite frequently.
    just not worth the money
  • Reviewer
    Location
    Leyton E10
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    This company is all about draining your money. Worst customer service I have ever received plus it didnt even get resolved.
    Customer service people dont care what your problem is and I think they are only told to keep it straight (dont help just get rid of the customer off the phone) technique. No matter how much you try to explain them they will give you the same answer.

    I complained and asked to speak to a manager and was told that the manager had declined to speak and the only option was to lodge a complain and wait for theie answer within 48 hours which never happens. And when you call again that no one called me in 48 hours, then again same answer (lodge a complain and this time someone will get back to you by 48hours). Which again didnt happen and you end up calling again.

    Then I raised a complaint via a 3rd party who were able to get me some compensation based on my experience. I recommend everyone do this. (I hope you guys can get to end of this but I couldnt). I phoned up to complain and asked to cancel my contract and was told it would cost me more than my actual contract costs me to disconnect! Which is again shocking (Hence, my first comment that this company is all about draining your money).

    BE CAREFULL GUYS before joining this ****** company and most importantly if you dont want to have headache and loose money for nothing.

    Their customer service is the worst you will ever experience.

    Virgin Customer
  • Reviewer
    Location
    Maidstone Kent
    Reviewing
    Virgin Media
    Date
    Comments
    AVOID! AVOID AVOID!!!!!!!! I had a contract with Virgin Media that ended in February. I told them I was leaving and they said they're charging me a disconnection fee of £246. Ridiculous!!!!
  • Reviewer
    Location
    brighton
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    ablouute terrible, we had problems with our broadband and they kept blaming us saying it was our end after 2 weeks of complaining they finally send someone out to put a new box in and yet it still dose not work they have no solutions and simply said you need to check the wires , no help what so ever. what's the point in me paying out nearly 100 a month for something that doesn't work just a rip of to be honest
  • Reviewer
    Location
    Cardiff
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The absolute worst. My house move was meant to be so smooth, when we arrived, my account no longer existed, waited for a completely new setup. after a week, the setup was done, the bandwidth fell to 1.5 meg the next few days. They refused to send an engineer, the system does not allow it. Instead they would monitor for 30 days (keep in mind my package was 350, and I got 200 easily on day one). I spent at least 9 hours on phone tests, cut offs, complaints etc. Then trying to cancel, so far 3 hours, when I talk to someone, I get cut off half way through or sent to engineers to do tests again, THEY WONT EVEN LET ME GO. please please never go through this, just use anyone but them.
    Update: now leaving them, praying they cut the service as per their email confirmation. Also reading around, they have major bandwidth problem all around the U.K. ( speed below 2 meg )
  • Reviewer
    Location
    Gorleston
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Poor, poor customer service. Virtually non existent. Chase around for days on end. Might as well talk to a brick wall.
    Only positive is the internet works. Regret going back to them. I've been waiting for over a month to be able to view my online account. Still unsuccessful in providing me the basics, but happy for me to spend hours on the phone over numerous days and still not able to resolve the issue.
    If I could give a minus customer service score they would truly deserve it.
    Avoid like the plague, but if you are one of the lucky ones then you might get a cheap reliable service
  • Reviewer
    Location
    London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Avoid Avoid! I have been on a rolling contract after my one year contract had expired. The connections constantly keeps on dropping. Eventually I decided to leave them. I gave them a 30 day notice on the 10th of March. Had a retaining call to keep me on the 12th offering me an upgrade as a trial which would not interfere with my termination date. And now they are denying that I terminated my contract giving a 30 period days notice even though they had called me to retain me. So they are expecting me to pay for yet another 30 period days notice. Customer service is rude, aggressive and even hanged up on me, even though i kept myself composed and well mannered. One and never again!
  • Reviewer
    Location
    Leeds
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Terrible Customer Service Chatbox and compledt transfers of inter functions to reach the right team and even get a solution. Absolute waste of Customers time. 2 minute solutions takes 2 hours to get an answer. Absolutely Pathetic technology adoption. Good old way of speaking would have been far far efficient.
  • Reviewer
    Location
    York
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Very poor service and appaling customer service. Worst Company ever.

    If I could give Virgin Media minus five, I would.
  • Reviewer
    Location
    Winchester
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Horrendous company to deal with. First contact on 14th March with a fault on my 6 year old tivo box. Was told they would send me a new 360 tv box. Here we are a month later. 9 phone calls totalling over 4 hours, 1 engineer appointment that I took a day off work for and nobody turned up( after I confirmed the appointment the day before with another phone call). Another hour phone call today where I was told due to covid they can't post me out a replacement box and this won't be possible till after covid is over! Even though all over their website it advertises self install and equipment can be posted out to new customers. A company that only cares about new customers and making money. Also refused to refund me for the services I have been unable to use, just the offer of a possible good will gesture once this is all resolved, bare in mind the resolution date I was given was "after covid". STAY AWAY FROM VIRGIN MEDIA
  • Reviewer
    Location
    London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      1 star
    Comments
    About to become an ex-Virgin Media broadband customer.

    Two reasons for this. First, several months of repeatedly very poor quality connections, with connections frequently dropping.

    Second, poor customer service in response to these problems. That included discovering that their online fault checker will sometimes wrongly claim that there is no known fault with a connection even though if you ring them up, they will say there is a known fault.

    Very poor to have an online checker that misleads customers in this way, especially as there's no warning text with it telling people that there may be faults it doesn't know about.
  • Reviewer
    Location
    London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Great broadband, shame that the moment anything goes wrong you're completely on your own.

    How is it that within minutes of me checking out someone is on the phone with me, ready to talk me through the order process but the moment I commit to the contract I can't reach anyone from customer support? Guess you know where their priorities are.

    We have been with Virgin five months now and I haven't been able to register for an online account because of a technical fault. I've called multiple times and each time I'm told someone from the tech team will get back to me within a week. Haven't heard from anyone. Utter rubbish, I can't view my bills or self serve any of my issues, It's a real pain.

    Will not be renewing our contract.
  • Reviewer
    Location
    manchester
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The worst experience of all time!
    On a slightly humorous scale of -1 to -10, I experienced a number of issues, scored as follows:

    -1. They took down the wrong email address ( as they couldn't spell)

    -2. They have no system in place to inform them they have the wrong email address, bearing in mind they're meant to be a digital media company !!!!!!

    -3. They don't have a record of our initial conversation to confirm what was and was not agreed!!!

    -4. The chap who installed the broadband couldn't write, so I didn't have a copy of my account number needed for access if you they don't have your correct email address on record!!!!

    - 5 The installation engineer didn't write the area code (also needed for access without correct said email).

    -6 Broadband speed was no faster than BT.

    -7 They didn't respond to my emails in writing , they wanted to call me about it, this is difficult as I can only answer the phone at specific times.

    -9 (THIS ONE COUNTS DOUBLE) To settle my final bill they wanted to take a final payment then issue a refund by ..........A CHEQUE!!!!!!!!! (digital company- what a joke).

    The only good news is I cancelled my direct debit and insisted upon sending them a cheque for the outstanding balance, at the happy expense of a stamp. HEEE HEEE HEEE ..... every cloud a silver lining!!!!!!
  • Reviewer
    Location
    Lurgan
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    100mb fibre. Poor experience from the very start. Install was rough as could be, no common sense used. External box placed in a terrible location with terrible white cable running along a red brick house when there was no need if any thought was used to position the box.

    Learned at this stage customer service is close to impossible to get. When I eventually got through and got the installer to come back out to rectify the brutal effort he tramped dirt all over the carpet.

    On the broadband itself, drops out and requires a restart fairly regularly. Wifi range is poor and has got worse over time too.

    Setting up an online account is fun too, doesn't work without having to contact them by phone, which is nearly impossible as mentioned before.

    Would not recommend.
  • Reviewer
    Location
    Bristol
    Reviewing
    Virgin Media
    Date
    Ratings
    • Customer Service
      1 star
    Comments
    Called Virgin to enquire about a booster was waiting 20 mins and could not get an answer.
    Then tried online chat so far have been waiting for 40mins and counting just to order a booster because signal is poor in some rooms in house.
    Appalling customer service and will be cancelling contract.
  • Reviewer
    Location
    UK
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    One star says it all really! I have a list of issues as long as my arm since becoming a Virgin Media customer. My advice to anyone considering joining them would be to avoid them like the plague. Unless they are the only provider of fibre broadband in your road. Then you are kind of stuck like I am with shocking non existent customer service and unreliable broadband that constantly drops off the connection or buffers and lags when streaming even though I allegedly have 109mb broadband and only ever have 2 devices running off it at any one time! They will also illegally over charge you and then take forever to rectify their error!!
  • Reviewer
    Location
    UB5
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    DON'T MAKE MY MISTAKE AND RENEW YOUR CONTRACT WITH VIRGIN
    Probably the worst Internet service provider specially after renewing the contract, and the worst customer service.
  • Reviewer
    Location
    Waterloo , Merseyside
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I’ve been getting ripped off for yrs by virgin broadband , they kept me on a leash by promising me it’s going to get better very soon , it’s never worked properly and is the tortoise of the broadband world, but besides that they have been charging me differing amounts on my monthly bills for no reason, I’ve only noticed recently because it jumped from £29.50 to £37.94. Then £37.46 - £46.46 , when I’ve looked back at my bank account they been charging me up to £77 a month for broadband , please everyone check your accounts, I’ve never noticed because of them sending my bills by email which I’ve always had trouble looking at due to poor broadband from them, is this why , so they can charge you whatever they want and you can’t check , my advice would be to ditch virgin all together,
  • Reviewer
    Location
    London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      4 stars
    Comments
    I had 12 month contract and the service has been good. I have been with a few different providers and the service I have received with Virgin have been very good. The speed is generally consistent when I have checked. Game downloads are at expected speeds (via Ethernet). Netflix/Amazon Prime have been fine including 4k content. However, there have been a few outages (more than BT that I used before) but still acceptable. Considering the recent Covid situation, home broadband has never been more important and fully utilised across the country, and Virgin have been great.

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