TalkTalk Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.

Recent Customer Ratings for TalkTalk

  • Satisfaction
    2.8 stars
  • Customer Service
    2.7 stars
  • Speed
    2.6 stars
  • Reliability
    2.8 stars

Based on 5041 customer ratings since 2020-05-14 (Show all time ratings)

Visit TalkTalk   Read our TalkTalk buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

6,115 Customer Reviews over 153 pages

  • Reviewer
    Location
    CHESTERFIELD
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      3 stars
    Comments
    Spent weeks complaining about poor broadband performance, both written and alongside over 7 hours of telephone conversations to customer service and technical teams. Eventually the tech team indicated they couldn't resolve the issue so, as I'm entitled to do, I switched provider. Plusnet have been awesome, all issues disappeared the moment they took over the line. However, Talktalk have come for their pound of flesh and are demanding exit fees with menaces. I can't be bothered to deal with the agro of the markers they've threatened to put on my credit history so reluctantly paying up.
  • Reviewer
    Location
    Merseyside
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    No stars, in fact a black hole! 18 months of on going faulty broadband, spoke more with their call center over the last eighteen months than with my mates. I am hoping this latest venture into faulty land will allow me to leave them without being penalised for cancelling the service I haven't had. Awfull company .
  • Reviewer
    Location
    Hertfordshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely shocking customer services. I have been without WiFi for TWO MONTHS. at first I was told nothing temporary could be put in place, then after a month they said they have requested a temporary line, I have now been told I can't have it! I have lost my job because of this and have paid over £100 so far in bolt ons. I'm told I can't be compensated until the service is fixed, but they can't fix it, so I cant cancel my contract! DO NOT USE TALKTALK
  • Reviewer
    Location
    Newcastle upon Tyne
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    AVOID AT ALL COSTS!!!

    Talk Talk is without a doubt the worst internet provider I have ever been with.

    I am on the fiber150 deal and without fail, my connection cuts out numerous times every day. When the connection is on my speed is never above 13MB. As I work from home this has been causing me numerous problems. On my package, I have was promised by the salesman a minimum of 100MB. however, when looking at my contract this promise is actually a maximum and not a minimum - this is very sly from Talk Talk.

    Now on to the customer service. Talk Talk customer service is NOT open every day, so if you encounter a problem on one of the 4 days it is closed, which I GUARANTEE you will encounter numerous problems on these days, then there is nobody to speak to in order to help resolve the issue. When I have managed to speak to someone every time I am told that there is no in fact no problem with my connection. Even though it is cutting out at numerous intervals every day. Instead of helping to reslove any issues teh customer service team spend more time trying to lay the faults at your door. For example, one agent told me that the problems are my fault and that I should get a table, place it directly in the middle of my room on a table and place the router on it. I almost choked with laughter.

    So to conclude, please LEARN from MY MISTAKES and never give this company your money.
  • Reviewer
    Location
    Sutton in Ashfield
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Do not go with talk talk the worst internet ive ever experienced in my life, disconnecting every 5 minutes and when connect getting a top speed of 7mbs!!!
    Are you kidding me?
  • Reviewer
    Location
    Middlesex
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    I have been a talktalk customer for 13 years, with a heart problem, (they claim to prioritise vulnerable customers) what a joke, last year I kept having connections problem, 3 weeks waiting for an engineer, he never bothered to turn up, I was promised compensation for that and for the weeks I had bad connection, in fact according to Ofcom rules a customer should receive automatic compensation when an engineer doesn't turn up. not with TALKTALK, THAT EVIL COWBOY COMPANY ACTUALLY PENILSED ME FOR MISSING APPOINTMENTS, UNBLIEVABLE BUT TRUE, SO I HAD £60 STOLEN FROM ME, NEVER GOT THAT BACK, IT TOOK THEM 3 MONTHS TO SEND OPEREACH TO INVESTIGATE AND THEY DID THIS TO A VULERABLE CUSTOMER WITHOUT BATTING AN EYELID, CEO OFFICE DIDN'T LIFT A FINGER TO HELP ME EITHER WITH CONNECTION OR THE MONEY STOLEN, EMAILED CEO Tristia Harrison who earns about half a million pounds a year, explaining my situation and health status, she did not even deem worthy of an acknowledgment let alone a response, for her I was not even a human being, not a shred of decency or humanity from that cowboy company.
  • Reviewer
    Location
    Worksop
    Reviewing
    TalkTalk
    Date
    Ratings
    • Customer Service
      1 star
    Comments
    Wanted to charge 116 exit fee as I was moving house. Our buyers charged 27 by their broadband company how can they justify this difference. Wouldn’t let me speak to a manager then had the nerve to say ask your buyer to pay the exit fee!
  • Reviewer
    Location
    Chesterfield, Derbyshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Appalling service! Complained numerous times about Business Broadband dropping out for hours most days, causing major issues, they did not want to deal with issue even though showing less than 1MB! in the end they said they could look at putting new line in but wanted to charge us. Moved to Plus Net and when installing picked up a problem that was to do with connections at the box, which they should have sorted. Will never go back to them or Recommend them to anyone.
  • Reviewer
    Location
    Shoeburyness
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Mental health affected ⛔⛔⛔
    Anxiety,stress,annoyed.
    Terrible customer service.
    Horrible online chat.
    Avoid TalkTalk please.
    There are far more broadband providers that give you a much better service.
    Sphumelele & Ralphael are just two of the TalkTalk team that have cause my health condition to worsten by their lack of customer service.Shame on you...
  • Reviewer
    Location
    B708hq
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Don't trusts talk talk increase bill what ever they want started time I pay 22 pound now wiht in 1 year 25.50
  • Reviewer
    Location
    Yorkshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The worst company I’ve ever dealt with. Slow internet and terrible customer service. Switched to now tv who are so much better.
  • Reviewer
    Location
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    Comments
    Their engineer fitted the modem on the wrong floor I live in a 3 story home, when I asked them to move it up to the middle floor all my neighbours modems are fitted in the middle floor they said they have to charge me a £130.00 even though it was their mistake
  • Reviewer
    Location
    Rugby
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      3 stars
    Comments
    The actual service has never been a problem. But holy moly. Moved address and was given the worst customer service I have ever experienced. A company this large, with Trista Harrison at the helm should be ashamed of how they talk to people. Someone needs to grip this entire environment. To have customers told they will get what they are given is insanely ridiculous. To have another operator laugh at the problems you are experiencing is down right abuse. Absolutely shocked. Avoid it like the plague.
  • Reviewer
    Location
    Newcastle
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      3 stars
    Comments
    Absolutely the worst broadband provider with even worse customer service. Wish I’d read the reviews before I switched. Avoid at all costs.
  • Reviewer
    Location
    Hazel Grove
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Rainfall are getting to he blame here but they are definitely hindered by Openreach, who seem to have a fibre supply to every green telephone box in the area except ours!
  • Reviewer
    Location
    Northern Ireland
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    The broadband router died 3 days after installation and we were left with no internet for home school and home working during lockdown. They then insisted on making us return the faulty equipment, when of course it should be their responsibility to collect it rather than ours to package it up and return it. However I did so exactly as they requested. But 2 and a half months later I get a letter requesting proof of postage. I guess that a lot of people would not have kept the postage receipt for this length of time and would have received a bill for lost equipment. Luckily, I did still have mine. To add further annoyance, the letter contains no email address to send the proof of postage to, which is obviously the most convenient method. It also contains no phone number via which an email address could be requested. To date the situation has still not been resolved. So far I have endured months of inconvenience and expense arising from their faulty equipment and awful customer service. It really seems like any little thing they can make life more difficult for the customer, they will do it. I would urge anyone to avoid TalkTalk at all costs.
  • Reviewer
    Location
    Oxford
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      4 stars
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    I have been a Talk Talk customer for over 10 years,dating back to the Pipex years in fact. Judging by lots of other poor reviews of Talk Talk, you may wonder why I have been such a loyal customer and haven't yet switched to another provider.
    Well my own general experience with Talk Talk has been pretty good.
    I have twice before attempted to switch to another provider like Plusnet because of a cost package being offered by Plusnet, however both times I was retained by Talk Talk because they offered me a deal which actually bettered the Plusnet deal being offered, obviously you need to contact Talk Talk get the better deal.
    Talk Talk freephone customer service is one of the fastest response to a real person that I have experience with any company not just broad band. I've phoned up about 3 separate times this week to check some details of my new package, each time my call got answered by a human almost immediately after the short automated menu system.
    Each time my call has been dealt with politely and effectively.
    So as far as customer service over the phone goes, it's pretty good right now, and certainly better than 2 recent experiences that friends and family have relayed to me about Virgin Media, they both said they had to wait almost half an hour to get to speak to someone on their customer service line!
    As far as speed broadband goes, it seems
    my ADSL speed is hampered by my BT exchange, so can't get the best speeds regardless of what Talk Talk could provide, so for now I can not rate Talk Talk with any great authority, but for my current needs it's okay.
    Over the long time I have been with Talk Talk I can only recall about 3 times that I have reported a fault with the line, and on each occasion Talk Talk sent me a text to say that an engineer was dealing with the fault at the local exchange and would inform me when the engineer had fixed the fault.
    On each of the these occasions the fault was fixed usually within 24 hours of reporting the fault to Talk Talk, so again it was pretty good service.
    Talk Talk also have a community forum where you can discuss broadband issues or router problems etc, On this forum you can report an issue with your router, I did this recently (In March 2021) and within 2 days of posting my router issue I was sent a brand new router postage free.
    So overall I'm quite impressed with Talk Talk, given the fact that pretty much all the big rivals (BT, Plusnet Virgin etc) all have some issue of one kind or another.....no ISP is perfect.
    To sum up, If you are looking for good prices, pretty good customer service (in my experience anyway!) and don't need the very fastest broadband available, then I would give Talk Talk a go.
    Surely I can't be the only one that has had good experiences with Talk Talk?
  • Reviewer
    Location
    Halifax. U.K.
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    please read this trustpilot review before joining TalkTalk.

    TalkTalk are by far the worst company I have had to deal with.

    There help desk in South Africa is useless - it took one of them 10 minutes to take down my postal code. I have absolutely nothing against South Africans but they cannot understand my Yorkshire accent and trying to deal with them is a pain.

    After dealing with this company I have to say that they have no care at all they do not want to help.

    When you sign up you get an English person talking to you in English and they're very helpful and all friendly and cheery. Until something goes wrong then there's disaster because none of them are interested in the slightest.

    I have spent 7 days trying to get through to these people and no one wants to listen they are absolutely hopeless.

    I have left 36 messages on their CEOs phone which always goes to answerphone, no one answers. No one listens to the messages or contacts you about your concerns.

    They even got my address wrong they seem to think that I live at house number 0 on my street. This is an impossibility as house numbers in the UK start at number 1 and go up from that. I suppose they are to be congratulated in that they actually got the correct street name.

    In a few words THIS COMPANY DOES NOT CARE ABOUT CUSTOMERS.

    Do yourself a favour don't join talk talk you will regret it if you do. All will be good when you join but the moment you have problems they just don't want to know.

    Please read what I have said above and go to another provider not TalkTalk - this is a totally independent review I have no affiliation with TalkTalk whatsoever.
  • Reviewer
    Location
    Cardiff
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Didn't turn up to two separate installation visits, less than no help from either the management or customer service teams.

    Avoid at all costs
  • Reviewer
    Location
    Bristol
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    No internet at home for a full day, support (barely speaking English and working from home you can ear the background noise) just reading script and not asking relevant questions make you loose even more time and leave you with a non solved problem.
    This company needs to be shut down.
  • Reviewer
    Location
    Newcastle upon Tyne
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    AVOID THIS COMPANY.
    My “guaranteed” fixed price contract has just been increased. Apparently they can do this if they give you 1 months notice by email, I did not receive an email from them. The service is rubbish, if I leave the room where my router is situated my signal drops to one bar so its useless around the house. I have regular disruptions to the service and my tv is buffering regularly. To slap me with an unannounced price hike (which they guaranteed would not happen) for such a poor service is disgraceful. I will strongly recommend to anyone that they stay clear of this lot and I myself will be pleased when my contract is up.
    “well do you proud” should be changed to “we’ll rip you off”
  • Reviewer
    Location
    Newcastle upon Tyne
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    AVOID THIS COMPANY.
    My “guaranteed” fixed price contract has just been increased. Apparently they can do this if they give you 1 months notice by email, I did not receive an email from them. The service is rubbish, if I leave the room where my router is situated my signal drops to one bar so its useless around the house. I have regular disruptions to the service and my tv is buffering regularly. To slap me with an unannounced price hike (which they guaranteed would not happen) for such a poor service is disgraceful. I will strongly recommend to anyone that they stay clear of this lot and I myself will be pleased when my contract is up.
    “well do you proud” should be changed to “we’ll rip you off”
  • Reviewer
    Location
    North Wales
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    DO NOT EVER USE TALK TALK!! As an elderly person who has been the main carer for their husband with dementia over the past 6 years, I had not realised until recently that they were taking two direct debit payments of +£75 and + £60 per month for the past +5 years. Unbeknown to me, I had two talk talk accounts but was only using one phone and broad band line. They were also charging me for media which I was not aware of. They clear take advantage of vulnerable elderly people which is criminal. Also their customer service is appalling. Each time I called them to find out why I was paying close to £140/month for phone and broad band, they would end the call, stating they would call me back but they never did. On one occasion I spent 3 hours calling them back. Use another more reputable telecommunications and broad band provder.
  • Reviewer
    Location
    WELWYN garden city
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    Comments
    They have taken over £60 a month from my account, spence October 20 l have my landline and broadband, l should be paying about £29. A month, l l want them to put the money they were not entitled to back into my account, l have been on the phone to them and can't get anywhere , they are thieves.
  • Reviewer
    Location
    Essex
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    AVOID AT ALL COST. Years of business and domestic custom, always some explanation of why the connection is unstable and low bpm. Unannounced additional charges. They do not provide what is in their contract but still charge you the money, rip you off and lie to you that everything is looking good from their end. Greg
  • Reviewer
    Location
    Latimer
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Unfortunately I have just renewed my contract with TalkTalk. The actual broadband speed is appalling. So called I them engineer came to check it out. Said we cannot have many devises connected as will effect our 15mbps on a good day speed. Just had a £40 bill for the privilege of the useless engineer....So we are to take turns on the internet....mmmm... do not trust them despicable useless company, they have just lost myself and all the other family as customers. Keep it up talktalk NO customers no talktalk ace......
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I’ve subscribed to talk talk this January.
    Ever since, my internet speed dropped and it makes almost impossible video calls or regular streaming.
    Spent well over 2hours, wasted time, chatting with customer service, running tests and the conclusion was I have to pay for an engineer to come over and check the issue or pay if I brake the contract...
    Disgusting..I don’t recommend this company at all!
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Comments
    They are a bad broadband we pay the 32 pound internet plan and only nearby the router is when we get actual wifi
  • Reviewer
    Location
    Bristol
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Internet speed: RUBBISH!!
    Connection stability: RUBBISH!!
    Customer service: RUBBISH!!

    ALL RUBBISH, STAY AWAY, GET BT!!
  • Reviewer
    Location
    west yorkshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    AVOID worst ever .tHEY continue charging even after contract expired and anothere person had brodband connected in new name with new number. Engeniers visited address and did manual disconect and then connected new line.when contacted online i was told i need to cancel even if contract expired and i can`t do it online. I haVE TO CALL ON PHONE.CANCELATION TAKE 30 DAYS FOR WHICH THEY CHARGE YOU EVEN WHEN THEY DO NOT PROVIDE ANY SERVICE TO YOU. so if you do not look at your bank statments they will continue to still your money untill you figure it out and after you do they will charge you for another 30 days to kill your account ( their words kill the account) do not take it escalate complain .It is criminal what they get away with.
  • Reviewer
    Location
    london
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Literally the WORST customer service team I have encountered. Absolutely useless - not one person has any idea of what they are doing there and just send you around in circles. Every single one spoke shockingly poor English so it was hard to even understand where they were passing the buck to next. They literally just send you around in circles and you are basically a prisoner of TalkTalk once you have entered into a contract. AVOID AT ALL COSTS
  • Reviewer
    Location
    Stewarton
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    If you eventually get to chat online, prepare to waste most of day while they lie to you and cut you off
    Worst service provider ever, they changed there name from AOL but not there pathetic service
  • Reviewer
    Location
    Poole, UK
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have never dealt with such an awful company. I strongly recommend not to take out services with TalkTalk unless you want a lot of headache or stress. The internet did not work, I had to speak to someone via chat every week, they never stored my notes so I had to constantly repeat myself. One employee actually told me that it was obviously our 4 phones, 2 laptops, TV and other devices that weren't working - not their internet. The speed dropped down to 6mbps which is a breach of contract, but they still tried to charge me £40 for a booster and when I wanted to leave, £150 leaving fee. I was assured this would be dropped after speaking via chat for 2 hours to someone, only to still receive the bill a month later. I have never dealt with a company like this. You can't speak to anyone, it is extremely frustrating. I moved to BT and they have been completely hassle free.
    DO NOT USE TALKTALK
  • Reviewer
    Location
    K
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Talk Talk is the worst internet service provider ever, probably you get better internet in some third world countries than in the Manchester, UK from Talk Talk. Keep disconnecting, very-very slow, unreliable . Customer service is non existing.
  • Reviewer
    Location
    oadby
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The worst broadband provider i ever meet.the customer service is rubbish,the qualitty of internet is rubbish(when you've got)...avoid this rubbish garage company
  • Reviewer
    Location
    Purfleet,Essex
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      3 stars
    Comments
    I really do not understand "HOW" when you have signed up to a "FIXED PRICE CONTRACT" your provider can "HIKE" the cost of your service less than 6 months into your 18 month term and with a "TAKE IT OR LEAVE IT" attitude that frankly stinks, to then blame this rise on kids home schooling due to Covid absolutely shameful.
    What I find absolutely galling though, if as a new customer you sign up for a new contract you get a gift card which when taken from the overall monthly cost of their service means said new customer is actually paying less than a customer who finds themselves in the same position as I now find myself in, i.e paying for said "Gift Card"
    Here is a suggestion "TalkTalk" by all means offer new customers incentives to sign with you but not at the expense of existing customers, in this way you may find your customers will actually stay with and recommend you rather than spending their time looking for alternative providers. I for one cannot wait to get away from you now, your Customer Service is wanting to say the least.
  • Reviewer
    Location
    Bolton
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      2 stars
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Generally average - reliability is probably the worst aspect of using TalkTalk for broadband. There are regular outages, more so than other providers I've used in the past.

    Speeds are average, coverage/range is okay (though we've switched to our own Mesh System to cover three floors) and customer service had generally been lackluster when we've needed it.

    The only positive is that there service was reasonably cheap when we signed up. I guess you get what you pay for...
  • Reviewer
    Location
    Borehamwood
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    The broadband speed and reliability is excellent. But, and it is a big but, their customer service is awful. I have a 18 month fixed price contract, but talktalk have increased the monthly charge. Their customer agent could not understand what fixed rate meant. They could only suggest that I could cancel the contract. But I only have a limited time, otherwise there is a cancellation fee. Best avoid this company. There are more honourable companies out there.
  • Reviewer
    Location
    Croydon
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Overall, Talktalk can get pretty slow most of the time. I planned to switch to sky but I don't have the money :(. Whenever I called Talktalk to complain, they never pick up, and my laptop would always take at least 1 minute to do anything, whether it's dowloading, searching or playing videos. Saddened...
  • Reviewer
    Location
    England
    Reviewing
    TalkTalk
    Date
    Comments
    Talk Talk was supposed to install - BUT instead they have
    ABUSED me in my own safe space - Their so called engineer and I almost got into a fight because he insisted in moving a book I keep on the floor. Before you ask it had nothing whatsoever to do with the installation. I have written and talked to them more times than I've had hot tea. Bizarely the actual MODEM they sent me is still here in my house UNOPENED because their lying so called engineer did not compete the job. I repeat the MODEM is still here ( they did ask me to send it back but why would I do that?) Also the dismantled box in my living room is just as the lying engineer left it over a year ago. ON top of this they keep sending me what they macarbely call payment updates. Talk talk is **** and so are their managers and the so called engineer they sent to harASS and frighten me. STAY away from Talk Talk and if you must be sure you have a witness when their so called engineer comes knocking on your unfortunate door.

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