TalkTalk Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.

Recent Customer Ratings for TalkTalk

  • Satisfaction
    2.7 stars
  • Customer Service
    2.6 stars
  • Speed
    2.5 stars
  • Reliability
    2.6 stars

Based on 7274 customer ratings since 2019-02-24 (Show all time ratings)

Visit TalkTalk   Read our TalkTalk buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

5769 Customer Reviews for TalkTalk

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Reviewer Location Reviewing Date Ratings
Talk talk is the worst internet and service provider in the UK. Avoid them at all costs. They flat out lie to you to convince you to sign up and once you're trapped in a contract refuse to actually provide the service you were promised or even try and help you. A customer service manager kept shouting at us telling us it was our fault our service was cut off and called us stupid. I am autistic and she continuously talked over me and refused to listen to what I was saying, which caused me to break down. The service is inconsistent and don't expect anything more than the bare minimum speeds they specify, they never actually hit the mark you sign up for. For me it was quite literally a painful experience dealing with talk talk, we are genuinely excited to never have to deal with them again!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
London TalkTalk  
Internet does not work at all and Netflix was not working from the very start, saying there is no Internet connection. We have only been with talktalk for a few days but to cancel we have to pay the full price for the whole year.
Northampton TalkTalk  
Where to start? It has been SO awful, that even the process of trying to leave TalkTalk has been incredibly distressing…
- There was a fault with my broadband that took 2 and a half hours of phone calls and online chats, over a few days, to get resolved.
- They would tell me the fault was resolved and then it would happen again.
- Every time you contact them it takes 10-15 minutes before the issue can actually be discussed (they have to spend ages waiting for your account to come up on their screen and it takes ages to get through their security).
- Every time you speak to a new person (they pass you from team to team and back again), the issue has to be explained all over again.
- It is very difficult to understand each other. I would explain the issue and they would usually misunderstand (with the exception of when I managed to get through to a manager. Often I was unable to understand what they were saying).
- During all this I was told I had 'some orders' in process. I had not placed any orders. They told me I had 'done one click' on an email I'd been sent and placed an order for something. I had not. They did not believe me. I later checked my email and I hadn't even opened any of the sales emails from TalkTalk in recent months. They said they would cancel said 'order' (surely it can't even be legal for someone to make a legally binding action through one click on an email?).
- This led to a conversation about pricing. I had come off fixed term and was then paying a ridiculously high price each month. They offered me a better deal. I agreed to go ahead with this and start a new fixed term contract. When the time came around for this to have started, I checked my bill: I was now paying even more than before...
- I had three different conversations with them about this ranging from 1-2 hours long each. They denied that they had agreed a new fixed term contract with them with this price. One of the advisors even said that the 'one click order' had never been cancelled and concluded that what the person had agreed with me over the phone was just to continue with the 'one click order' that had apparently been on my account. This of course does not make sense since I was still on a rolling contract, although I did now have the faster fibre, just at an extortionate price...
- Instead of the refund for my overpayment, I was offered a 'goodwill gesture' of £10 that nowhere near matched what I was actually owed.
- They offered me a new contract that matched what had been agreed weeks before. In addition to the better price, I would be on a rolling contract rather than a fixed term contract. I asked the advisor to email me the offer this time since I could not trust the verbal offer after what had happened last time. He said he was unable to send emails, and eventually agreed that one of his colleagues would do this. I never received an email. When I called them again they knew nothing about the offer, and denied that it was possible.
- During all this I asked for copies of a couple of 2018 bills since in 'My Account', only the last 12 months-worth of bills are available. When they arrived they were 2019 bills and had a strange town included in the address field.
- They agreed the lower price, but with a fixed term contract. I explained I would go ahead but would take my complaint to the CEO since they were still not acknowledging that they owed me money and had failed to put in place the new contract that had been agreed, and had denied they had ever owed it to me. I was told that if I pursued my complaint then the 'goodwill gesture' would not be given to me.
- I told them I would switch to another company and asked them to escalate my complaint further. They said they would and that I would receive a phone call. I received 3 strange phone calls from an 0800 TalkTalk number at different times that literally rang my phone for half a ring and thus were impossible to pick up.
- In the meantime I arranged to switch to Vodafone on 17th Feb. Then Plusnet offered me a better service. I cancelled Vodafone and was told that Vodafone manage the communication with TalkTalk so I did not need to do anything.
- On 17th Feb my Internet connection stopped. When I called TalkTalk (strangely, I still had a phone line, and still do even writing this!) it became clear that my complaint was still open but that they were not interested in responding to it. I was passed from team to team and in over the space of 16 hours I spoke to 7 different people. In that time I was told lots of different things like 'maybe the openreach exchange is being upgraded', 'I can see your line is still active'. It wasn't until I spoke to a manager that I was told what had happened: they had disconnected my internet because they were told by another provider that I was moving to them on that date and said they were not aware that this had been cancelled. I was told there was nothing that can be done because the line is now disconnected and to have internet I would need to start a new contract with them (not a chance!).
- I did explain to them that because my Plusnet contract doesn't go live till March, they would otherwise have two weeks of extra custom from me, but, computer says 'no', of course. During the 96 minute conversation I looked up prices for buying extra data from my mobile phone provider and decided this was a far better solution in the interim anyway, since the silver lining is: I AM NOW FREE OF TALKTALK!
I hope I have been able to give you a sense of how crazy-making these experiences with TalkTalk have been. I felt beyond frustrated, and violated, since as far as I am concerned they have actually stolen from me, having gone back on what they agreed, and then denied all of this and not giving me full reimbursement for the resulting overpayment. To have to spend hours and hours getting anything resolved is just soul-destroying, especially when they have such a non-accountable attitude. I can't imagine any circumstances under which it would be worth getting involved with this company in any shape or form. I am writing this in the hope that I can prevent others from having the experience I did.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Norwich TalkTalk  
Omg worst company ever!!! Was t told about my renewal so they just went ahead, I’m paying for 68mps and getting 37
Can’t get through on phone so have so far spent 4.5 hours yesterday and so far 8 hours today! Stay away from these cowboys they will rip you off
London TalkTalk  
I am only here to advise anyone who is considering signing up to talktalk not to. This company is by far the worst internet provider for numerous reasons. I have been paying for a service which in return didn't provide what it was meant to and I genuinely feel like I've been swindled out of my money. Please avoid giving your hard earned money to this company.
  • Customer Service
    2 stars
London TalkTalk  
It's an absolutely joke, I so regret choosing this company over another one, the overall quality is so poor
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Nuneaton TalkTalk  
Was with Talk Talk for many years before moving to France for 7 years. On return I thought I might as well return to them. Wrong move. Internet drops off many many times a day. Had issues the other day as I couldn't reach a couple of sites I need. I realised that it was Talk Talk's problem as I couldn't access via my laptop, my husband's laptop or my phone. Was told to contact the sites as it was their problem. While on the phone I tried using my mobile data via O2 and surprise surprise reached the sites immediately. They took my virus alerts off and I was able to access them. The same day I phoned again as the speed was of little use, like old dial up. I was told it was my devices !!!! So, got on to BT and am changing over on the 27th and can't wait for that day to come. All in all I spend 4 1/2 hours on the phone to Talk Talk before I couldn't bear it any more. If you want to be diagnosed with blood pressure then a 6 month period of being with Talk Talk is recommended.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Burscough TalkTalk  
I really can’t give them any stars - they are the epitome of a pathetic excuse for a broadband provider. Customer service is a waste of time and their Superfast fibre broadband is at best useless. Try advertise up-to 79 Mbps and yet we consistently get at best dial up speed. The worst internet provider ever in the history of broadband providers. At least Dick Turpin wore a mask!
Manchester TalkTalk  
Since 2013 Talktalk have been overcharging me for a line and broadband on a rented property. In brief, we were suppose to be provided a 10meg line and I now understand from all the tenant complaints and learning about speeds that we are receiving 2.4meg which is extremely bad in todays terms.



I have been paying £45 per month for years and have no phone at the property, after complaining and not receiving a bill in years which they advised me to check my email which I did check, again still nothing recieved since I opened my account in 2013.



I asked for a refund and they provided a complete load of cobblers, I been ripped off, overcharged and on top of this all insulted.



My argument is, how many others are not being provided the speed and services and being charged for a poor service??



I have cancelled and advise all people that there are far much better providers out there then talk talk.



Plusnet offered me fibre for £21, it really upsets me that I have been paying £45 for 2meg line, disgusting and in all honestly, I've not even had a letter or email back following my formal complaint, daylight robbery!



Goodluck if you use them....I'm as honest as they come.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Leyton london TalkTalk  
Joke company. The most unreliable wifi in the UK. Wifi disconnects several times every single day for a while. Do not trust them. They are unhelpful and arroguant! Stay away from them.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Aberdeen TalkTalk  
If you can avoid them better. Use virgin for equivalent services simply cheaper, more speed, and reliability. No customer services arrogantly run company, time will tell but this company will fail rip off rip off rip off.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Reading TalkTalk  
A disgusting level of incompetence from start to finish, avoid like the plague
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Derby TalkTalk  
I have no words to describe this company. Often the speed drops below the guaranteed and frequent deficiencies in the supply of internet ... By calling the helpline every time they have to restart the router. I am glad that I moved to another company ...
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Eccleston TalkTalk  
Disconnects all the time, completely unreliable, speed 3 times lower than what we are paying for, terrible/unhelpful/slow/no customer service, faceless organisation that doesn’t care about its customers at all
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
Broadband patcy and often didn't work on my phone. When a promotion ended they didn't tell me it would double the bill and rolled over the contract for another 18months without me knowing.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Coventry TalkTalk  
This company is in my opinion run by gangsters,or at least they act like them. Today when after spending hours sorting a faulty broadband connection via there overseas call center, they finally traced the fault over the line to my BT wall mounted connection box. Its seems the boxes built in filter has developed a fault.They then said that I needed an engineering visit and it would cost me £40. I went ballistic pointing out that the box has nothing whatsoever to do with me and is from BT as part of the line rental. They then had the audacity to say that I had somehow broken the box. The wall connection box is in perfect external condition and lives behind furniture in my study. They have now agreed to to a free visit after I turned nasty.
This company are absolute rubbish who hide from their customers in overseas call centers.Do not go with them as you will surely live to regret it.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
High Wycombe TalkTalk  
Still not managed to get it working!
I was lured by the cheap internet high speed fibre cost.. More fool me. My switch from Sky to Talk Talk sounded straight forward enough, seeing as I already had the latest Openreach master socket and was switching to the same high speed fibre service... How wrong was I. The new hub arrived just the day before the engineer was due and the switchover scheduled last Friday... The engineer turned up 5 hours early (lucky i was in). Told me I was good to go and to phone Talk Talk to get it activated. I phoned Talk Talk who after an extremely frustrating discussion told me I had to wait up until midnight for it to go live. So I left it all plugged in, my phone still worked. The next day still no internet... So I phone back. Oh, I now need to wait until Monday, so no internet all weekend. They didn't tell me Sky was still active, so by accident I tried that old Sky hub and it still worked. Phew.. Monday comes and I saw an Openreach guy in the green cabinet down the road working, then suddenly no phone line (dial tone), no sky, so I think oh, I'll plug the Talk Talk hub back in. Nothing works now not sky, Talk Talk or my phone line. Hours of frustrating phone calls later and repeating myself and the customer service finally agree to raise an Openreach fault so an engineer can investigate. This by the way is still not fixed. I had to insist on speaking to the persons manager before they would raise a request for an Openreach engineer. To do this they run through hours of scripted conversation from their call center in India (which turns out isn't even a Talk Talk service center but a 3rd party). Then "Nadia" kept me on hold for about 20 minutes whilst I waited for her manager who mysteriously had to go to a meeting but authorised my engineer (They wanted to charge me by the way to have an engineer fix a service that had never actually worked). I have not dealt with such an incompetent company before in my life. If I thought I could switch somewhere quickly I would but I think leaving them would be just as arduous. Please just avoid this shambles of a company for your own sanity. I am still without any phone line or internet and am losing my own time and money trying to fix this for my family and me. If it ever works I might update the speed rating...
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Chelmsford TalkTalk  
Had another issue with talktalk again this week. Giving me a customer service charge for a late payment when I actually paid before the deadline. The customer service agent who I spoke with regarding this issue even tried to convince me that a £5 reduction on the service charge was a gesture of good will. The customer service agents on call can't even understand English and have no interest in resolving situations.It's not the first time this has happened and I cant wait for my contract to end and be rid of this broadband company for good.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Preston TalkTalk  
Talktalk is the worst broadband i dont recomend them to anyone, they dont tell you when your contract is up and they put the charges up we started off paying 17 pound then ended up paying £30+ we tried to cancel twice and they tried to stop that from happening by saying both times we have to wait 30 days to cancel (60 altogether)
Bridlington TalkTalk  
Costumer service ridicules, every single month problem with payments. I told you my few times my wife change the surname automatically change bank account surname is well, 10 month battle for change account details. Every single month talk talk charge me 12£ extra for send me email with remainder. You are ridiculous, you never happened again. And for future customers, stay away from talk talk .
  • Satisfaction
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Stafford TalkTalk  
They should be banned, they are legal scammers. Don't waste your time and money on TalkTalk **** services.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
If I could I wouldnt rate them at all. They dont deserve any stars. Not had proper broadband for 3-4 months now. I have been going round and round in circles with them saying maintenance is fixing the issue, messaging me saying it's fixed when it clearly wasnt. I have switched the virgin now. And will be ensuring I have written evidence that my contract has been cancelled. DONT GO THERE, AVOID THEM!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Coventry, England TalkTalk  
The worst provider in the UK. Absolutely no stability. Don't ever use Talk Talk services. Peace.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Motherwell TalkTalk  
4 years on TalkTalk never been asked to get new router. Every time speed is 0.1Mbs - 0.85Mbs.
Ask for help many times no ones help.
Looking for new supplier and TalkTalk never suggest to any one . The poorest service . Customer service very bad . Sad for waisting money.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
RM17 6FG TalkTalk  
upgraded to talktalk faster fibre broadband and gave me a new router .. router initially failed to connect to the internet took 2 hours to find remedy on online and telephone chats .. day after internet was still constantly crashing 2 more hours wasted .. Talktalk state average speed should be 38Mb but speed checker only shows 20 now they are going to arrange for a free engineer call ... frustrated
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Preston TalkTalk  
Unbelievably atrocious.

Statements like, "void the contract and delete my details," and, "I am no longer a customer of talktalk," are apparently not clear enough to qualify as cancellation (even if you open correspondence with them by registering a complaint and asking them to convince you not to cancel).
But they won't tell you this, they'll wait two years, sell off a "debt" to collection agents, and claim they have no evidence of your statements..because they deleted the correspondence, the complaint and the accompanying message chain.

Never have I been so glad to be a hoarder of correspondence.

Also, appears team members, and team leaders, in the CEO complaints division are unaware of some fairly basic things of great relevance to their work, up to and including talktalks own customer complaints code of practice lol.

I'll, eventually, be taking talktalk to court.
The lawyer says I should wait for my deadlock letter, head through CISAS, then get talktalk in court to try and defend themselves. I'd describe the lawyers' current attitude as, "laughing all the way to the bank," lol.

Do not ever enter in to a contract with talktalk, they will not provide what they promise, they will obfuscate and outright lie, and they will ignore your requests to cancel.

Never has a company been so deserving of a negatively starred review.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Scotland TalkTalk  
Talk talk. What can I say that hasn’t already been said, they are an awful provider. I have spent 6-8 weeks with little or no connection. The live chat is pointless, twitter support is worse, they eventually get you through to ‘ceo’ support. None of these people do anything to resolve your issue. Lots of talk and questions, never a resolution. Just do not bother with them pay the extra for Sky and BT.

I am sure talktalk will post a reply about ‘contact us’, ‘we are sorry’ get the message folks, get some engineers and people who can actually fix issues. Not these low paid customer service folks who want to be your mate. Your killing your customers.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Walsall TalkTalk  
They are phoning me night and day to try and get me to take their broadband. Keep telling them I am happy with who I am with but they are not listening. Keep blocking them but they keep using different numbers. I hate to think how they treat you once you have a contract with them!
  • Satisfaction
    1 star
  • Customer Service
    1 star
Sheffield TalkTalk  
they do not deal with complaints but just try to ignore it ,put charges up even when there is a written deal,given up calling even if they agree to do something chance is they will get it wrong.
  • Speed
    4 stars
  • Reliability
    4 stars
kidderminster TalkTalk  
Today my internet was cut off for no aparant reason or without warning at 1.20pm. I called the customer help line and found the person rude and evasive. She informed me that there had been restrictions on my account. I found this very strange because I had called talk talk earlier that day at 8.20am to pay my set bill. I immediately asked to be put throught to a manager or someone who can help me. I then spoke to mike from technical support who was understanding and patient who truly understood what I was going through I explained the situation and he calmly explained it happeneds all the time and that it's a common thing he totally defused the situation and helped me get back online. I found this to be great customer service because I was not happy with my internet being cut and I was very close today switching broadband networks.

Shout out to mike from technical support your a legend mate and deserve a raise.
  • Satisfaction
    3 stars
  • Customer Service
    5 stars
  • Speed
    3 stars
  • Reliability
    3 stars
London TalkTalk  
If only- rating is available,talktalk well deserve a (-) rating. Terrible connection, unbelievable how slow. DO NOT USE TALKTALK and they even make my partner wait for 40 mins on line, terrible terrible service.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Horley TalkTalk  
After a while, broadband starts getting unstable. Usually just before an ad campaign for expensive upgrades. It then takes ages to work your way through customer service until you finally get to technical support who can adjust te signal to noise ratio. Then it works again. We had this 3x in the last 4 years, and every time they try to sell us an upgrade first...
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Ottershaw TalkTalk  
They were charging me to find my mobile without it going to answering machine, because I hung up when I heard where it was. I had a conversation with the customer service, they contradicted them selves over and over direct lying to people, just think if they do that to all customers they could be making billions per year. When some of us could do with that extra pound or two here and there.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
West wales TalkTalk  
Awful service, I am getting huge mobile Bill's because I have to use my phone data because internet keeps disconnecting. Everyday it disconnects and will not work. Average speed tends to be around 6mps when working, really really really terrible
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Sheffield TalkTalk  
Talk Talk broadband is a joke. In order to watch Netflix or anything on TV I have to use my personal hotspot with my phone’s 4g to have internet on my laptop and then connect the laptop to the TV with HDMI because 80% of the time my broadband doesn’t work.
I will never ever get talk talk again!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
Indian call centre who did not always understand your problem. Speeds can be erratic.
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    3 stars
  • Reliability
    3 stars
Southport TalkTalk  
Rubbish service , i had better download / upload rate through wireless from neighbour (BT - via BT-FON) than i had from them . Also loads of problems with customer service . Been away from country for 3 months but i paid the full bill when i returned 109£ (around 60 was penalty)in same day i paid i got the service disconnected even that bill was paid in advance and they supposed to provide me another month of service . Then they charged me the next month with another 31£ disconnection fee clause when was not even my choice to be disconnected and i didnt had a fixed term contract either . Rubbish avoid them, TalkTalk should be the last resort .
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Newbury TalkTalk  
Terrible, a lot worse than the wifi in my Year 1 accommodation. It's so slow, even when I'm the only one in the house. It often doesn't load websites properly and when I video call my boyfriend he says I sound robotic and my video lags. Can't wait to move into my new student house and use a better provider.
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    2 stars
York TalkTalk  
SCAMMERS, LIARS. HARD TO END CONTRACT, STAFF WILL MAKE IT AWKWARD TO CANCEL. YOU WILL BE CHARGED MONTHS AFTER CONTRACT END AND THEY THREATENING YOUR CREDIT FOR BILLS YOU SHOULD NOT BE PAYING.......THEY DONT UNDERS STAND '' I DONT OWE YOU ANYTHING I AM NO LONGER WITH YOU'' JUST BILL YOU FOR MONTHS. ...(STILL BILLING, THREATENING ME I FINISHED/ENDED CONTRACT SEPTEMBER 2019)..... THEY DONT CARE THEY WILL NOT IMPROVE...WHY OFCOM OR SOMEBODY DONT DO ANYTHING I DONT KNOW???.......... STAY AWAY OR REGRET IT!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
SWANSEA TalkTalk  
I recently upgraded to fibre (so I thought) Not only can I not get any response but Im receiving only 3.75 mbps
This is appalling!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Wakefield TalkTalk  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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