TalkTalk Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.

Recent Customer Ratings for TalkTalk

  • Satisfaction
    2.5 stars
  • Customer Service
    2.5 stars
  • Speed
    2.3 stars
  • Reliability
    2.4 stars

Based on 13136 customer ratings since 2017-12-12 (Show all time ratings)

Visit TalkTalk   Read our TalkTalk buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

4963 Customer Reviews for TalkTalk

Reviewer Location Reviewing Date Ratings
Started my 12 month contract on Nov 2017 for standard broadband (copper) for £19.95 per month (£240 per year). Was told I'd get an average speed of around 16mbps. Well it would fluctuate constantly every second and I'd say my average was around 6mbps overall. The router would need reset daily and sometimes multiple times a day. Customer chat and phonecalls were extremely long and frustrating.

I switched to plusnet a month ago as I'd previously been with bt at the same address and was receiving around 17mbps with bt. Well plusnet is exactly the same and my speed stays between 16-18mbps and I'm very happy. I also pay £40 less a year now for 3 times the speed talk talk could provide on the exact same line.

Very unhappy with the service talk talk provided. If bt and plusnet can give me good speeds at the same address and same line then why couldn't talk talk?

If you're with them and not getting what you're paying for then make a complaint and get out of your as soon as possible. There's better services out there and cheaper too.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Edinburgh TalkTalk  
Absolutely terrible been with talk talk for just over two years so out of contract changed on the 3rd December after paying up front on the 12 th November full payment they have just sent me another bill for another upfront payment till January for Internet I don't have with interest if I don't pay, after a phone call seems I owe them this bill and in January I need to ring back for a refund what a bloody farce they owe me 9 days back plus now another month I came off the phone thinking why the hell did I pay another month but let's see if I get it back they also change £12 for late payments SO BE WARNED BE WARE Keep an eye on your account and DD they did try to set up mine again after I cancelled mine without me saying so
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
tidworth TalkTalk  
Since having this terrible broadband it had dun nothing but fail every day through out the day....call customer service and can't understand a word what they say...ive now had 5 men to come out to my home and fix the problem only to find it's not been fixed at all. Do not go with talk talk they havnt a clue what planet they are on ! Waste of my time
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Stoke on Trent hanley TalkTalk  
Worst broadband I’ve ever had! Literally never works.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Sandiacre TalkTalk  
very slow broadband speed next to useless
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Bridlington TalkTalk  
Horrible broadband provider.

I am actual customer for already 6 months.

Every month is problem with signal and internet is not working.

Customer service is very slow and not able to resolve the problem.

Better change operator because you will pay for service which is not working.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
Talk talk have been awful from day one internet drops out constantly, told them this and they offered me an upgrade if I paid, I thought i had already paid for an upgrade when I moved to fibre optic. Called then again today as oddly enough speed tracker doesn’t work, the call cut me off and sent me a message saying if they don’t respond instantly get on with your day... shocking! I called them again to be told I can have a paid for upgrade again, I’m sure the technical team are just sales people. Contract ends in June so looks like they have permission to take my money and give a rubbish service.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
TalkTalk  
Terrible service! On the day the engineer was suppose to arrive they sent me a message that he will be there between 8.00-13.00. However no one turned up! They took the money 2 weeks before!! No apologies or anything... Ridiculous!!!!!!!!
TalkTalk  
Absolutely terrible broadband. I would leave immediately but the fees to leave so so damn high.

The quality is unbelievably bad for this day and age. My internet drops several times a day.

In trying to sort out the above issue their customer service is also unhelpful and slow and have ultimately done nothing to fix it

Avoid. Save yourself.

Pay a little extra to get some broadband which actually does what it claims.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Edinburgh TalkTalk  
I absolutely concur with the other reviews that I have read. This company are total pants. A total waste of money, time and effort.
At its peak, despite paying for 'superfast fibre broadband' my download speed was5bps! NOT 5Mbps but 5 bps! I was getting 22,200 with AOL about 20 years ago! This is lamentable enough but the 'customer service' is, if conceivable, worse than this. I received 3 'very important' phonecalls over 18 months from people with an accent so strong and background noise so loud that it made conversation impossible. The phone line cut off on 4 occasions and eventually I just hung up so pointless was the exercise! They rang back but I didn't answer, there was no point I concluded. The issue was so 'important' that no-one rang again for over 6 months and I stupidly answered to go through exactly the same scenario again.
I have concluded that it's called TalkTalk because you have to do and say everything at least twice. Indescribable rubbish.
I have now changed as soon as the contract allowed me and look forward to watching a film with my daughter without the habitual buffering and to a mobile signal and bills that are what I agreed to.
TalkTalk is just a different way of spelling of abysmal really.
GO THERE ONLY IF YOU HAVE MONEY, TIME AND PATIENCE TO SQUANDER.
If there a no star option that's what I would have happily given.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
canterbury TalkTalk  
I terminated the contract with TALKTALK in June 2018. To be honest, I began to regret about it. My life with a new provider has become boring. During the last 4 months the Internet has never shut down. I miss so much the time when I was a customer of Talktalk, when every day several times I had the Internet disconnected, I endlessly overloaded the modem, called and wrote to Talktalk, spent many hours in chat. But Talktalk did not leave me, today, 4 months after the termination of the contract, Talktalk sent me a bill, I again owe them money. Moreover, without informing me, they independently activated Direct Debit and took my money. Phenomenal.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
TalkTalk  
A fortnight after Joining TalkTalk, and at least 20 hours on the phone I still did not have a working internet or access to my account. I had two visits from open reach both informing me the line was in tip top condition, and that the signal to noise ratio was badly wrong, in other word TalkTalk were restricting my internet, I even listened to one of the engineers telling them this.
I had no choice but to leave as I had no usable internet and it was unlikely they would resolve the problems caused by them. Over the last couple of months they have started demanding money for cancelling and moving to a supplier that instantly gave me internet. Now they are going to send this “dept” to a dept collector and were keen to tell me this would seriously affect my credit rating.
TallTalk are an evil company who will go to any lengths to make money and have no concern for the way they treat their customers, you have been warned!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Plymouth TalkTalk  
What a bunch of crooks.

Internet contract was signed 15 August for set-up 21 August. Hub arrived timely but was not working. Spending hours and hours on the phone with TalkTalk, they decided to send me a new hub. Set up the new tool - again not working. Again spent hours and hours on the phone. Decided then to cancel all as TalkTalk has never been able to set up an internet connection. Cancelation was done by phone, SMS, Chat and letter. The two internet boxes were sent back to them.

What seems to be however perfectly working at TalkTalk is their billing department. They simply continue sending bills - and reminders!!! Even to a point that Moorcroft Debt Recovery has been involved. BTW, Moorcroft Debt Recovery should seriously think about their own reputation when working with such kind of crooks. MDRL, when called, were not able to elaborate any conditions under which I should pay, nor were they aware that I sent cancelations and the like. They are only there to recover money. Full Stop. They are not interested in the story behind.

Never ever in my life have I had this kind of experience with any service provider. They simply do not care about their customers. What a bunch of un-professional service providers.

Keep you hands off of TalkTalk. It is the best advise I can give.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
Total rubbish services have promise lots but can,t deliver ,have been with them a long time but no loyalty for their customers, Can do alot lot better ,would love to hear from head talk talk .
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
northern ireland TalkTalk  
It is the worst broadband service ever, the dial up was much better than their broadband speed,the speed was supposed to be around 17Mbps but hardly you get 3Mbps and it not reliable at all,every time I had to reset the router, I called them so many times they fix it, the next day back to square one. my contract was £19 a month when I told them I am leaving they increased to £29.
Avoid at all cost especially the cheaper one, I cannot say anything about their fibre optic.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Leicester TalkTalk  
Terrible service, we have had problems for a year now, works for 2 weeks then problems for 4 weeks and so on. We are an online retail company and had internet connection issues on black Friday causing us huge issues.
Talk talk have been less than helpful and wanted to charge a termination fee even though they are not providing the service! Terrible company, would not use again!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Midlands TalkTalk  
Useless company. Ordered broadband, phone and tv. Could only receive basic Freeview channels when higher package was ordered. No amount of talking to them resolved the problem, every time I did I got the same response which was they would run checks. They couldn't find anything wrong but were happy to carry on charging me for the full tv service and refused to let me cancel. Had to cancel direct debit in the end.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    4 stars
Kent TalkTalk  
Worst company I have ever dealt with! I'm 8 months pregnant with no landline because talk talk are that incompetent they don't feel they have to provide a service even though u pay them! It's been one thing after another with them and that's if u can get through to them without them dropping the call. They are in no which way uk based so even when your emotional and in need of information you just get read out the scripts in front of them WHICH they read out 50 times before they actually do what they are saying! They have put a mark on my credit rating even though I've paid on time every month and haven't received a service for over 4 month. I've been trying for over a month to move my services to my new address but can't as firstly there was technical difficulties and now my order has been rejected!!!! A manager will ring me in a WEEKS time to explain why!!! I've just paid my bill yesterday. So turns out it was rejected because they forgot to ask me some information...so instead of ringing me n clearing it up straight away they cancel my order and then can't book me an engineer for the day I already had booked I have to wait a further 10 days for that....meaning that in the duration of my contract with talk talk I have received services for 5 month out of 12. Will not be letting this drop. I will take my matter as far as I can and I urge everyone else to do the same. This company is the biggest joke going....must be shut down I'd day
Middlesbrough TalkTalk  
If I could give these NO stars I would
STAY CLEAR OF TALK TALK they take money out your account when they feel like they want to, they took 2 months worth of bills then took a further 2 lots of £12.50 all in one month, there customer service is absolutely disgusting, vile intact they speak to you like crap, there broadband is shocking , I’m connected the seccond I walk out my living room it disconnected, only 2 items can be added at a time or nothing connects
You spend loads of money to be on hold for 30minutes to be answered and say we are closed when there not , £15 + for that phone call, there not helpful in the slightest
They are just liars and thieves, and to top it all of I finally leave to go with another company and they have the cheek to send a letter saying I have to pay a £60 leaving fee , well up yours talk talk you ain’t getting a penny of me, you need to be shut down completely

AVIOD THEM , DONT WASTE YOUR MONEY
YOU MAYSWELL FLUSH YOUR MONEY DOWN THE TIOLET
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Westmidlands TalkTalk  
By far the worst broadband company ever they take money out of your account when you have already payed the bills they have took £150.00 out of my account with out asking when ive already payed the £125.00 that I had to pay it is december and I am now behind with all my monthly bills not including the fact its christmas in a couple weeks when I do not owe this money. Nobody on the phone can speak full english this company is dog **** do not go with them!!!!!!!!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
dukinfield TalkTalk  
SCAM ARTISTS! WORST COMPANY EVER TO HAVE EXISTED! AVOID LIKE THE PLAGUE! I have never experienced such a money grabbing company that has absolutely no regard for human decency or even the most basic customer serivce or even your legal rights. I have absolutely no idea how on earth they have not been taken to court or gone bankrupt. I dont even know where to begin, I have had two run ins with the company, the second was unwittingly after they brought out the company tiscali. The first time they renewed by contract despite me telling them not to, despite not even providing me with internet but insisting I pay for internet and fee's for a property i no longer lived in and for a contract I 100% did not renew and actively told them not to renew it. The second time was even worse! They over charged me by £100+ consecutively for 3 or 4 months for my internet contract (which was orignially with tiscali and they took over and didnt tell me) for phone calls! I DIDNT EVEN HAVE A LANDLINE PHONE IN THE FLAT! I told them that these calls were not me and asked for my money back, they refused, they said it could be a crossed line which wasnt their problem, I said I will not pay for someone else's phone calls, they said they did their own checks on their computer and had decided there was no crossed line - i begged them to check this in person or visit my flat to investigate as I dont even have a landline phone and they told that someone must be breaking in to my house to make phone calls on a landline phone i didnt have and then leaving and locking the door behind them before i got back from work! WHAT THE HELL!?!?! PLEASE PLEASE NEVER USE THIS COMPANY! HOW THEY ARE STILL ALLOWED TO DO "BUSINESS" IS BEYOND ME! THEY ARE SCAM ARTISTS WITH THE WORST CUSTOMER SERVICE IN THE WORLD!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Manchester TalkTalk  
This is was the worst ever service I have received ever from anyone not only telecom but any service company.
The connection was bad, cancelation was impossible and when I moved they just stopped the service and kept charging me. Stay away...
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
Awful company and disgusting customer service ! I am unhappy with the service wished to cancel they wouldn't let me and we're going to charge me 233 pounds to leave after I had been with them for 2 years . I went with another Internet provider yet they were still billing me monthly even though the Internet line with them was cut now I had changed providers. Wouldn't reccomend customer service is appalling they don't care about their customers they just want money and all the hidden fees that come with it ! Awful
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Lancashire TalkTalk  
I’ve joined talktalk, with their fastes broadband on 15th of november 2018. From the very first day, the internet speed I was getting 40-54Mbps was way below the minimum guaranteed 66.6Mbps. As every broadband provider, talktalk says that the first 7 days, the internet gets stabilised and the speed settles, however after 2 weeks, i was still getting 54Mbps and below. I’ve contacted talktalk several times, they’ve sent out an openreach engineer, who looked to the settings, line quality and identified that nothing is wrong with my line and setup, just talktalk is not providing the promised speed.
Today, 2.12.2018 I’ve contacted talktalk, that I’m not happy with the service they provide, and as they have the “Great Connection Guarantee” i’m still in the cool down period to freely cancel my broadband with talktalk. After requesting the cancellation on their online chat, my internet stopped working for 15 mins, and i got disconnected from the chat, after which I’ve received an email from talktalk, that i need to pay £359 as for early cancellation fee. (Still inside they great connection guarantee cool down period).

Also just to mention, that when I opted to go with talktalk as my broadband provider, I've signed a contract for £26/month. Without any notification from talktalk, they raised my monthly bill to £28/month, this way my first bill ended up being £29.9 (£1.9 was the fee, that they took over my service from ee 1 day before my service month started)

Conclusion: talktalk offers are just an illusion, they have a lot hidden costs which they forgot to mention and also their “super fast service” is terrible.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Cambridgeshire, uk TalkTalk  
The worst service in England. During the contract, they raise the price. Also I bought from them for the better speed Faster Fibre, but never get it. They sent to me Opensearch engineer and he found cable damage, reported to Talktalk but company nothing to did, just carry on charge extra money, I three days chatted to them and they said me: "We provide to you Faster Fibre and we will not return money to you." Maaad!
Yesterday was frequent breakages of the connection and I contact to them again. (I played poker online and lost some money, not too much, but it is unpleasant) They offer me to send engineer for inspection again, but I have to pay for that 65 pound charge. I was indignant, began to explain the situation as a whole, but he just closed the chat. Now my internet connection speed 8.01 Mbps Thanks TalkTalk!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Epping TalkTalk  
On Friday my broadband did not work and all I have been told is lies fist they told me there was a problem outside and a engineer was dealing with it.then they told me the problem was with the exchange and it would take up to 72 hrs to fix it by Monday contacted them on Saturday to find out why it would take so long to fix it again they told me an engineer was working on it.finaly called talk talk today who are now telling me that a engineer has now been booked for Tuesday when i then asked them about the engineer who was dealing witb it tbey told me they dont have engineers who work on weekends so everything they have told me about engineers working on the fault is a lie.talk talk could not care less about there customers I spoke to someone who works for bt open reach who told me that talk talk are only interested in saving money because bringing in engineers after 10pm or weekends cost them more money paying overtime to there engineer.so they string you along profit comes before customers stay away from this company. Talk talk came up top of the list worst home broadband provider more complaints
glasgow TalkTalk  
Absolute joke. They can not produce what other companies can. I went to them solely because they could give me cheaper prices. Well, it shows for itself why it’s so cheap. Problems with connection from a couple of months in, internet speeds didnt exist, tv box stopped working in full twice and that is the problem I’m fighting with now. On my way to find a new provider. I’ve had it!!!
Hyde TalkTalk  
I have issues with my internet report to talk talk keep on saying I should remove faceplate by myself to run some checks and told them I can’t do that need to send someone out to have look at the problem .my son can’t even using the laptop cause the internet keep on saying loading very disappointed with talk talk
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Dudley TalkTalk  
Please do not sign up to this poor service I can’t wait till the contract end date. Why can these Companies promise a service they can’t provide come on OFCOM earn your fees.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
North Wales TalkTalk  
I am making a massive complaint about your talk talk company they are bang out of order I pay my bill on time every month and I’m a new customer and the way my and my partner has been spoken to for the past 2days on the phone is bang out of order with attitude we have been given and been refusing to speak to the manger and have been threading to hang up on the phone number of times and the when my Leah speak to the agance speaks to me he changed and gave me attitude towards a female but not a male and when we got through to the manger she hung up and refused to sort this complaint I’m so so angery with this situation as my and my partners phone bills has gone over so we have to pay more money on bills and get spoken to rubbish by three people on the operation teams and I’m paying every month to be spoken like that this is bang out of order and I want to take this further !!!!!!!! This is my complaint to talk talk as I am disgusted by the way we’ve been treated
Leeds TalkTalk  
Your service is terrible. I've been on phone to one of your team for about 2 hours in total, just trying to place an order for broadband. Sales team can't sell me one cos my order a month ago was 'rejected' apparantly, even though I had no email or new anything about this. And apparantly the cancellation hasn't gone through so can't order a new one. But the cancellation team new nothing if this cancellation. I was put on hold about 10 times. 2 people just put the phone down on me and the complaint department was apparantly "closed" when I wanted to put in a complaint. Awful service!
Isle of wight TalkTalk  
Do not go with talk talk. It has been 3 months of problems with them, even tho 2 engineers have told them what the problem is. they have yet to fix it and I've spent up to 3 hours at a time on calls going around in circles because all thru do is follow a script. It take 30/40 mins just for them to read and re read you notes on your account that you already know about for no reason.
I'm absolutely done with company and am changing to another hopefully will have a better experience
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Essex TalkTalk  
If there was an option to put 0/5 stars I would have done that across the board. This has been the worst experience I have had with any company. I spoke to them on the phone for hours and hours over the course of 6 months to cancel my WiFi that never worked in the first place, hence why I cancelled within a week of installation... absolutely ridiculous. I am still receiving emails of late bills and letters from a debt collection company because people at talktalk don’t know how to do their job. It’s not their fault I feel sorry for them for working for such a rubbish company.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
Worst customer experience I've had in a long time.

Someone took over our line without authorisation, so our Internet with BT was taken over by talk talk.

When I call talk talk about it, they can't do anything or give me any details because I can't get past the idiots in customer services. Foreign based call centre with poor english skills, none of the operators could understand the problem. None would pass me to a manager.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Beckenham TalkTalk  
I would not use this crowd if it they were the only broadband/telephone provider, overseas telephone helpline, the usual hard to understand foreign person on the other end, do not ring you back when they say they will, I use Sky UK based helpline. do what they say they will. Says it all!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Northants TalkTalk  
Talk Talk are the worst provider ever - if i could give them zero stars then i would do so. Broadband speed has been slower than carrier pigeon and very unreliable. Continually crashes and rubbish customer services - outstanding complaint that does not get resolved; letters of complaint not responded to; phone calls cut-off during complaints and service not provided as per contract. DO NOT USE
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Warrington TalkTalk  
I was a Talktalk customer for 4 years. The last 6 months it was a real nightmare. Internet dropped every day, several times every day. I wrote many complaints, spent many hours in online chat, but everything was useless. Then I demanded compensation. Can you imagine what Talktalk offered me? a £5 goodwill gesture!!! I paid £150, did not receive service, had to spend about 20 hours trying to fix Internet. They did nothing and offered me a £5 goodwill gesture! Sadistic bullying! Usually reviews on this site help to improve the service of companies. But not in the case of Talktalk. I specially looked for information about Talktalk and found that poor service and bullying are the main characteristics of Talktalk since 2009. TalkTalk were even fined £750,000 for "dishonest and misleading" sales practices following an Ofcom investigation.
Since Talktalk ignores all our complaints, does nothing to improve the service, I think we, the customers, who received all this terrible service and numerous bullying, should set themselves the goal of getting Talktalk out of the market.
To do this, we must describe in detail and objectively all the cases of the disgusting service of Talktalk, put the likes of other similar feedbacks, share experiences when it was possible to obtain compensation or successfully leave Talktalk. I hope that we will be able to attract the attention of the Ofcom to prohibit the activities of Talktalk.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Buckinghamshire TalkTalk  
Worst company I have ever dealt with! Engineer booked to come to my home on the 29/11/2018 and my services to be active by midnight, engineer never turned up. I rang him to be told he didn’t have the job and to call someone else, I then speaks to the person who is suppose to be here, to be told he’s now out of town so it’s tough luck!!!
I rings talk talk and not once did I get to speak to someone I could actually understand propley! I kept been put on hold every 2 minutes.
Then then text me, and after explaining the issue a further million times, they still haven’t come to a resolution!
I woke advise anyone to NOT USE TALK TALK, unless you like been pissed about, and wasting valuable days waiting in for engineers who do not actually turn up!
I will be cancelling my contract with immediate effect!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Anonymous TalkTalk  
ABSOLUTE JOKE OF A COMPANY! Been waiting nearly 2 months for WiFi to come through! Booked for an engineer to come out at the beginning of October, who didn’t show up! Phoned talk talk to ask why this had happened and there response was that they had cancelled our contract without informing us! During this 2 month period they had cancelled our contract TWICE without letting us know why. I then phoned them asking why they cancelled and no one could give a reason why. All they did was read out the email that I had apparently received from them instead of answering my countless questions! Then tried setting up a contract with them for the third time (third time lucky and all that) all went through fine, the guy in the phone reassured us that the shimmer would be out on time and that there would be no Moreno problems with them. LIES!!! As some self reassurance, thought I would call talk talk to make sure the delivery was coming out today, for them to them tell me that there is some ‘open activity’ that is still yet to be completed before they can send an engineer out! It’s highly frustrating that I have had to be the one to phone them to actually find out anything instead of them contacting us! The worst customer service I have come across, a very unapologetic team who seem like they don’t know what they are talking about! Definitely going to cancel my order with them now! would not recommend them to anybody! Absolutely shocking!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Whiteley TalkTalk  
Wouldn’t recommend. I have contacted them for disabling my land line, they have restricted my broadband as well. I had to call them several times to get my broadband connection back. Finally they have enabled my landline as well without my consent. You are not served for what we ask. Customer service is too bad.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
Watford TalkTalk  
I've had numerous run-ins with TT, spending many fruitless hours repeating myself on the phone most evenings for weeks on end. This was mainly over being billed monthly for a TV package which I turned down and sent back straight away on receipt. Then my internet was intermittently cutting out or at crawling speed, so when I complained about it, I did most of the repetitive work by text, to allow me to spend some time in the day actually doing some work. Overall, I spent over 10 hours texting and phoning on this around June/ July 2018, resulting in 3 engineer visits. The first said he was the wrong engineer and I needed a BB engineer: the second said he didn't know why he'd been called in as he didn't have his tools with him. I had to rearrange my day on each occasion to accept all 3 visits. The 3rd one was a very competent and effective guy who disappeared down one of the local BT holes and changed my BB over to a different bundle of wires. The speed improved markedly - for a while, it still drops at some point during most days ( I work from home a lot). This complaint took 27 days to "resolve", even though they kept sending me texts to say they had closed it as it had been resolved, even before they sent any "Engineer" out. I had threatened to leave TT as they had breached their contract with me by not providing a service and I had incurred £20 of mobile data charges tethering my phone with Giffgaff meanwhile just so I could use the internet. As a "gesture of goodwill", they said they would waive the following months' charges and not bill me for the engineer. Guess whet? - I got billed for both! They give themselves 28 days to rectify faults before you can leave them without huge penalty charges. Sadly, my contract had 18 months to run, so exit charges would have been huge. Recently I had a letter from them informing me that I had not paid a mobile bill and threatening to cut me off, bad credit rating and bailiffs. Turned out that they had reneged on their package deal of BB + phone and failed to email me they were now charging extra for the phone SIM. (I haven't been able to find a copy of the email, although I haven't deleted any of their comms) and they had started billing me monthly. Since I didn't know (and hadn't agreed to it, other than occasionally using the "free" SIM on the phone to ring my other phone to keep the number "live" and the calls were free anyway, this came as a nasty surprise. They refused to waive this fee, and were completely unapologetic. I am done with them as soon as my contract expires. I will go with my mobile provider - it's cheaper and the BB is quicker and more reliable. I wouldn't recommend them to my worst enemies! They are not really cheap when you factor in the hassle, incorrect bills and unreliability.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Chester TalkTalk  
Things stated off fine but after a few months the dropouts started until it became so bad I phoned customer services. The worst service I've encountered, passed from one department to the other, all trying to blame my equipment. They even sent an engineer to check my gear for the cause of the problem, but all was ok.
Have terminated my contract at no cost thank heavens and am in the process of changing my ISP.
The worst provider I've ever encountered. Stay well away.
NorthEast TalkTalk  
Worst company I have ever dealt with.
Broadband speed atrocious. ....connecting to an operator almost impossible. .... totally not worth the time or money spent on hoping to get a good deal. In the end returned to my previous provider who I now realise are an amazing company. Would definitely not recommend. ....
Sunderland TalkTalk  
Waiting 3 weeks for the engineer to come and finish setting up the WiFi. The costumer service is horrible they can’t solve anything and keep putting you on hold every 2 minutes.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Northampton TalkTalk  
I have been with Talktalk nearly 2 years. I have never been given the speed I was promised. I have an intermittent issue for the last few months where the line drops out for anywhere between 2 minutes and 1 hour.
Over 2 months later, 4 engineer visits later and approximately 20 hours spent on the phone later it has actually got worse following the last engineer visit. I have also only just found out they have added £2 to my bill from this month going forward to include for call divert on my landline and I don't even use it and was NOT notified of this extra charge in any letters. I bet this will be a surprise for many customer. Also I requested a copy of all the engineer reports and talktalk have refused to give them to me. I will be taking my issue up with CISAS as my internet is still dropping out.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
stockport TalkTalk  
Horrific customer service I have honestly never experienced the like. Could not be more dissatisfied. DO NOT USE.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
West London TalkTalk  
Worst speeds
Worst customer service
Excessive leaving fees
Un helpful customer service that ise names like gemaimgaye!
Lucky to have 2 devices on with the internet
Just to name a few!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Uk TalkTalk  
ABSOLUTE TRASH!!!
1 star given but they do not deserve that
Worst decision ever - have spent over a month trying to resolve an issue with this company due to services never actually being set up and them being more than happy to bill me for them - absolute JOKE!
If you receive a call from them trying to tempt you into joining them... my advice STEER CLEAR!!
The worst customer service I have ever experienced
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Somerset TalkTalk  
Would give 0 stars if possible. Broadband intermittent at best. Unable to watch tv continuously. No tv for 1week, broadband failed. Cancelled contract. Customer services do not speak English. Open reach engineer turns up, puts card through door, but doesn't knock or ring door bell. Why do we still have a monopoly in 2018 ? Complained to CS who advised they wouldn't charge, I wouldn't have paid anyway. You have been warned...do not use...
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Alton TalkTalk  
Attempted to upgrade my otherwise decent package for a black friday deal. After five days of nothing happening, I asked what was going on. I was then told by one person that the order had been 'partially' cancelled. The next person told me that the upgrade had taken place days ago, despite there being no difference in service. In then took two hours to rollback the order so as to be able to go with a different provider. Dreadful customer service.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
Manchester TalkTalk  
I ve moved from virgin media where the internet was perfect to talk talk.
it’s impossible to watch even a 2 minutes video because the signal is dropping all the time.
The worst ever ,doesn’t deserve even one star as a rated.
Plus the last time when i ve tried to talk with them i ve lost about one hour on the phone and nothing has changed after that.
And their number its not even free to call them .
Thanks
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Southampton TalkTalk  
Shocking customer service. Defer rather than problem solve. Strongly recommend to pay s few extra pounds for another service.
TalkTalk  
They charged for an engineer when I had been told that i would not be. Despite raising 3 appeals giving name, time and date of the call, I was still charged after a full investigation. ...
Then the phone became intermittent, and the broadband kept switching off....
Thieves - don't trust them!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Leeds TalkTalk  
When the broadband works - it’s fine. Quite often cuts out though. Customer services are one of the worst I’ve come across. Unhelpful, hard to understand over the phone, and will try every trick to keep you. I moved house and they renewed my contract for another year!! Diabolical service. Would not recommend!
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
Kent TalkTalk  
Be it on your own head if you use this Company. Totally failed to transfer me from Sky to Talk Talk. Totally failed to notify SKY about the change over. Advised use of a power adapter even though engineer could only elicit a signal that was one tenth of advertised promise. I cancelled agreement. Now hounding me for further payments (I cancelled my direct debit).
Will not answer questions and will not elevate complaints to a superior manager. DO NOT USE !!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Newcastle TalkTalk  
Absolute joke of a company. Appalling customer service. Unusable broadband services, hardly ever actually had working WiFi. Tried cancelling service in July, didn't get done still not done now in November and they're trying to charge me £80 for the privelage even though I haven't been using their services since July and it should have been cancelled then. Absolute joke. Avoid at all costs!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hampshire TalkTalk  
Worst service ever. If I could rescind of contract I would do so. My advice is keep away from this unprofessional company
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
Moved to talk talk recently from virgin based solely on price.
Speed is terribly slow and constantly dropping out altogether.
Took a day off work loosing a days pay to be in for the engineer (with the threat from talk talk of £55 charge if not home) only to be told at 13.15pm after calling to ask where the engineer was to be told he'd been cancelled by talk talk.
So one month into the contract I would advise anyone else to stay well clear. Terrible speed, signal dropping out altogether, useless customer service (foreign) , and liars costing me a days pay.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Blackpool TalkTalk  
DO not touch! Worst service I have ever received pushing the date back over 4 weeks and then refusing to let me know escalate a complete- ABSOLUTELY rediculas
Coventry TalkTalk  
Crap latency, always extremely slow and unreliable with terrible customer service
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Greater Manchester TalkTalk  
After having this broadband for 3 years plus, I think it's safe to say that you get worse than what you pay for. When we first bought the internet, it was normal and reliable at most times, but then it began to drop in speed and would begin to cut off from time to time. These problems got more serious to the point where the broadband was unusable for 2 months. Out of this we upgraded to fibre hoping that problem would go away in doing so (and because we got a discount on it because of the 2 month internet problem that was on their side). But around a week in the internet speed began to slowly degrade and would downright go down to the point of not even being able to connect to the actual router itself. These sudden drops became more frequent to the point that we've all now decided to get a new internet provider. Now we're just waiting for the contract to expire so we can finally get a proper broadband provider. Hope this helps any future customers know what they're paying for.
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    1 star
England TalkTalk  
I was a Talktalk customer for 4 years. The last 6 months it was a real nightmare. Internet dropped every day, several times every day. I wrote many complaints, spent many hours in online chat, but everything was useless. Then I demanded compensation. Can you imagine what Talktalk offered me? a £5 goodwill gesture!!! I paid £150, did not receive service, had to spend about 20 hours trying to fix Internet. They did nothing and offered me a £5 goodwill gesture! Sadistic bullying! Usually reviews on this site help to improve the service of companies. But not in the case of Talktalk. I specially looked for information about Talktalk and found that poor service and bullying are the main characteristics of Talktalk since 2009. TalkTalk were even fined £750,000 for "dishonest and misleading" sales practices following an Ofcom investigation.
Since Talktalk ignores all our complaints, does nothing to improve the service, I think we, the customers, who received all this terrible service and numerous bullying, should set themselves the goal of getting Talktalk out of the market.
To do this, we must describe in detail and objectively all the cases of the disgusting service of Talktalk, put the likes of other similar feedbacks, share experiences when it was possible to obtain compensation or successfully leave Talktalk. I hope that we will be able to attract the attention of the Ofcom to prohibit the activities of Talktalk.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Buckinghamshire TalkTalk  
I received bill for phone number which I'm not own since 15/03/2017. I'm trying to find out about it, but not able, because online chat can't check my details, over the phone can not pass further where need to type in phone number, they says don't understand. To get in touch with manager no chance, agents online don't now how. Who can help, three days now trying to sort out bill but no luck. Looks like chat agents don't understand English. Worst service ever had. Stay away from company without any management.
  • Satisfaction
    1 star
  • Customer Service
    1 star
Non U.S.A. TalkTalk  
I honestly don't know where to begin with my review, other then saying Talktalk are beyond the worst company I have ever had the misfortune to deal with. They let a man who was imprisoned for stalking me change my router name to I was a slapper, then without my permission continued my contract when it ended and over charged me, when I was previously paying £45 for the standard package, they put it up to £79 a month. They also have called me by the name of Tina on more then one occasion, leave me on hold for hours then cut me off, and I cannot seem to get through to the correct department to cancel this terrible part time working service I pay over the odds for. My review is DO NOT USE THIS COMPANY!!!
TalkTalk  
Truly dreadful customer service; Kept me on the line for ages and no help whatsoever, in renewing a contract. Avoid at all costs. I will never use them again.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
Hampshire TalkTalk  
Avoid at all cost. The worst customer service I have incountered. They won't listen to what you say. They will keep You on the phone for hours. Then if you can get them to send an engineer they want to charge you to fix there system. Just a joke.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Norfolk TalkTalk  
I'm absolutely disgusted in talk talk's customer service team, I have recently moved home and was told to wait in from 8am till 1pm for an engineer coming out to activate my talk talk broadband but nobody showed up and not one member of staff had the decency to actually ring me up and tell me nobody was coming in the first place because the line in my area isn't even working! But to find this information out I had to wait 2 days and be transferred to this person then that person and put on hold numerous occasions, and I still haven't even got an engineer appointment because the problem still hasn't been fixed a week later! I would deffinitely not recommend talk talk to anybody, and now that I want to cancel my contract they are having technical issues with their systems.. absolute joke!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Kenton TalkTalk  
There's just no point even trying. I am trying to cancel my contract that I started yesterday after reading reviews on here. If you mention cancelling on the phone options you simply never get through. I said I wanted to upgrade just so I could get through to a person and as soon as I said I wanted to cancel she said she would transfer me. I'm currently on hold and I doubt I will ever get put through. They seem to make it impossible for you to cancel and you can only do it via telephone. When you call you need the home number.
Surrey TalkTalk  
The worst service i have ever received and deceiful.If they see you english is not good they think that people are stupid .
  • Satisfaction
    1 star
Gateshead TalkTalk  
I've had broadband with talk talk for about 2 months now and it's forever dropping out of connection. Customer service always tries to fob you off. Overall the worst broadband provider I've had. Would not recommend to anyone
  • Speed
    2 stars
Lincolnshire TalkTalk  
I've been with TalkTalk for years now and the service is terrible.
I've had constant Phone line issues as well as rubbish broadband.
My kids come home from school and can't even connect to the internet to complete their homework at times.

Nearly every time I've called Customer Service I've been treated poorly with their workers either showing me attitude or making it seem as if I do not know what I am trying to explain to them.

Would recommend to stay away from them. Am looking to find new, more reliable provider.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Birmingham TalkTalk  
Talktalk can be good but every time there is an issue with your Broadband they say it's a problem in your house! I paid extra for their fasted Broadband and get what I was paying for at the lower rate?
Not too happy about this and changing would be a nightmare!!
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    3 stars
  • Reliability
    3 stars
Edinburgh TalkTalk  
If I could give minus points, I would. The service is unspeakably appalling. I have been unable to receive or send emails for almost 4 weeks, and get a succession of 'managers' on the phone, each of whom tells me that they're 'working on' the issue, which is clearly never going to be resolved.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
london TalkTalk  
Having recently opted to join TalkTalk, I was extremely underwhelmed and very disappointed.
The ‘go live’ date never happened and having spent over 2 hours on the telephone, to very unhelpful customer service assistants & being given the runaround, nothing was resolved. I cancelled my contract with immediate effect.
TalkTalk is the most inadequate and substandard company that I have ever had the misfortune to deal with and be a part of.
I would encourage others to avoid at all costs.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Lincolnshire TalkTalk  
This is a disgusting company. I took out broadband in good faith and as part of the contract, there is a 'minimum download speed' which is set pretty low anyway (mine was 1.2mbps). After a couple of weeks monitoring and testing it was clear that the speed was always below this minimum speed. I spoke to TalkTalk multiple times both on the phone and on live chat with the hope they would resolve. All they EVER did was 'update the router' even though i asked for an engineer multiple times. seeing as though they never reached the minimum speed and didn't ever fix or improve it over several months, i was well within my rights to cancel at no cost.

However... Talktalk firstly said i couldn't leave (lies). Then when i didn't agree to their early cancellation fee they said they couldn't end the contract. They keep sending me more bills and now have sent it to a debt recovery agent even though i sent their router back when i originally tried to leave. Absolutely disgusting the only way i could have left is by agreeing to their leaving fee which i didn't owe. They don't even adhere to their OWN CONTRACT!!!

Absolute disgrace
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Leeds TalkTalk  
I signed up with Talktalk in January 2015 and can honestly say I never had a problem with them. On 3 occasions the line/broadband went down (2 of these caused by BT Openreach) each time the faults were dealt with fairly quickly. Now the price is going up at the end of my contract, so I am looking to get a new provider with a faster speed. However, having read reviews on other providers I may just stay where I am. (If it aint broke then don't fix it)
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Southport TalkTalk  
I have never ever received such poor customer service and I would strongly reccomend everyone to avoid this service!!i contacted talk talk on the 6.11.2018 to set up broadband/tv as I was moving into a property on the 16.11.2018 (10 days in advance) I was on the phone to them the first time for 1 hour just setting up my details etc which I’m okay with as I knew (assumed)by the end of it I would have a package.i explained to them that I was not moving in until the 16th and they would need to send the equipment to another address or make sure it wasn’t sent out until the move in date-i was told it’s okay they would put a card under the door to tell me where it has gone (bare in mine I had no access to the house and couldn’t retrieve a care)they told me that was no problem they’d put me through to customer services to arrange delivery.After holding for a further 20 minutes I was put through to customer services who told me the order was not yet on the system so they couldn’t do anything to help despite the fact I had received an order confirmation whilst on the phone to the man arranging my package with all my details engineer appointment etc yet they still couldn’t trace it ?they said to call back in 24 hours and this would be resolved-the next day I tried to call back as I was asked and the number I was given required a landline number to go forward and get to the correct department which of course I did not have !!!i eventually spoke to somebody spending another hour on the phone and was still no quicker getting anything resolved-I spoke to a manager who was no help I was told I’d receive a call back & the next day I received a text message telling me they’d tried to get in touch which was complete lies as I had no missed calls!!!this went on and on with the same story of not finding my order,I then finally recieved a call yesterday (19.11.2018)2 weeks after my initial call telling me they STILL haven’t found anything and we’re no closer to resolving my problem despite me sending them a copy of my confirmation-at that point I told them to cancel the whole thing -I am now without internet and have to wait 2 more weeks for my new provider to connect our internet-I spent 5 hours in total on the phone to them and never got a resolution !!!they never offered to simply reprocess my order and we’re very unhelpful-Please avoid !!!!
Birmingham TalkTalk  
Terrible service, connection. Rude staff!. I wish I had read reviews before signing up.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
WEST YORKSHIRE TalkTalk  
I have been with talktalk for years and its just gone down hill the past year or two. Overall the company is terrible.

I have had issues with my broadband and having problem with internet or connection issues which were highlighted when I was on the phone to them for hours... talk talk were refusing to acknowledge that the issue was on there end even when all testing points to it being one of their servers causing this.

They are offering me absolutely no recourse for losing my internet just some money back rather then giving me better quality internet?, I cannot leave as i'm still in contract, they won't fix anything just charge me more for a new router and still the same internet issues. Would advice to stay away! TalkTalk is not worth the money and hassle to even receive 10mps
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Bradford TalkTalk  
Unfortunately a star rating is required
Please put a negative x5 in front

I agreed to Talktalk broadband because of the price .
Had messages re installation and 3 times attempted to change this (over an hour getting nowhere) the final attempt resulted in me cancelling the order.

South African call centre don’t help as the talk time delay
I have better calls on my Skype.
Call handlers making things very difficult as is the TalkTalk website.
Stay well away from TalkTalk
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bristol TalkTalk  
This company is the absolute pits. All their customers should go find another IP. I've been with them for years and at last renewal was persuaded to stay. It was a big mistake and now I've dumped them. TALKTALK is horribly unreliable. And it happens regularly and for long periods. They have no interest in looking after their customers. Do yourself a favour and avoid them at all cost!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
London TalkTalk  
Advised to move to fibre, on go live date no internet now ten days later still no internet, hours on phone and online tech support which is less than useless. Ended up switching supplier. Will never use them again.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Fylde Coast TalkTalk  
I am leaving a review for talk talk due to my experience with talktalk homesafe. my stepdad recently had issues accessing a lot of legit websites due to homesafe. it turns out it had been turned on without his knowledge and he had not authorised it. the process to actually turn homesafe off is also very convoluted and left my stepdad very frustrated. why are talktalk adding security measures without asking for consent?
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    3 stars
  • Reliability
    3 stars
ipswich TalkTalk  
Don't bother trying to get anything resolved when there is a problem as you get passed from one person to another. Nothing for loyalty as they slyly take things from you. Time to look for another providor.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    3 stars
  • Reliability
    2 stars
Bury St Edmunds TalkTalk  
I have standard wifi from talktalk, not fibre, and can say the service is dreadful. it may be a cheap rate but it is not worth it. I regularly have no access to the internet and have spent over 3 hours on the phone with talk talk this week trying to sort out problems. DO NOT GO WITH THIS SERVICE.
  • Customer Service
    2 stars
fife TalkTalk  
Unless you enjoy having your bill increased without any notice, slow broadband speed and having your internet go down randomly for weeks on end, do not EVER use Talktalk. If you just want a cheap broadband provider, use PLusnet as they are much more reliable in terms of internet speed and customer service.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
United Kingdom TalkTalk  
Overall a terrible company. Been with them for a year without any overwhelming issues (Minor downtime, occasional disconnects).

However recently. I have had over double the ping to certain games and talk talk are refusing to acknowledge that the issue is on there end even when all testing points to it being one of their servers causing this.

They are offering me absolutely no recourse for losing the main reason I have internet, I cannot leave as i'm still in contract, they won't fix anything. So i'm stuck with this terrible company until the contract runs out upon which i will be leaving them the very day it does.
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    2 stars
Londonderry TalkTalk  
let down by BT engineers,missed appointments then tried to blame / charge me, poor coordination, 1.5mbps broadband speed,
hopeless call centres, reading off scripts and cant answer questions, I thought Virgin were bad!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Durham TalkTalk  
Hi, please don,t get talk talk any service they got really bad customer service they mix my phone line to other people line I been telling them to fix my problem still telling me tomorrow since I got line with talk talk all the time HV to tell some time phone line don,t work and some time broad band does,t work really fedup.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Birmingham TalkTalk  
The worst internet provider in the whole world. The customers services hold you on line for hours and don't listen to you and then asked to cancel my account they said you have comment and if you cancel it you would be charge £150. I am counting days till my contract finish never renew it and never recommend it.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Gateshead TalkTalk  
Absolute disaster, called them multiple times and they told be it will be better but it ******* is not. Low downloading and uploading speed, really high ping constantly jumping over 100, disgusting.
TalkTalk  
Worst service ever! They gave us a time slot of between 8am and 1pm for the engineer to come and fit the broadband, so I had to take the morning off work. At 12:55pm, I had a call saying they would arrive at 2:30pm and was this ok, to which I said no but I clearly don’t have a choice. They then turned up at 3:59pm (I had called within this time and they kept saying they would be here in 5 minuets)! I called Talktalk to complain and say that I had, had to take an extra half days holiday, and we would need compensating for this. I called 3 times and it asked for a home telephone number which I didn’t have as I was setting up broadband and the engineer wasen’t here. I then altered the live chat which didn’t even get a response. I then called the sales number and it said it didn’t understand what I was asking for so to text... I was then texting someone who I asked to call me at 5pm and they said ‘Alright’. Guess what? No call! So I called again and again and eventually got through to someone at 7:30pm, this woman Hope then told me that her system was down and to try again within 3 hours (which made no sense), so I asked to speak with a manger - she eventually passed me through to Miko who funnily enough had working systems! I explained the issue at hand and she went off to see what she could offer me and came back with an offer of ..... £5!!!!! To which I couldn’t contain my laughter and asked to cancel my account. The cancellation team had all gone home for the night so Miko kindly said they would call me! 24 hours later nothing. So I called again 3 time each time whilst being transferred to the cancellation team I got cut off with no phone call back so had to explain myself everytime. I then got offered £10, which I quickly assured them would not suffice and I wanted to cancel with immediate effect.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Nottinghamshire TalkTalk  
TERRIBLE My phone tine went down and I contacted and told them the problem No phone and no broadband and a disabled customer relying on this safety line .Spent hours trying to get help they promised to check the dead line persisted telling me to check the router Waited a week for an engineer to tell me the line was dead !!!! Avoid this company !
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Scotland TalkTalk  
My phone tine went down and I contacted and told them the problem No phone and no broadband and a disabled customer relying on this safety line .Spent hours trying to get help they promised to check the dead line persisted telling me to check the router Waited a week for an engineer to tell me the line was dead !!!! Avoid this company !
  • Speed
    3 stars
Scotland TalkTalk  
Keeps going off spoke to talk talk on phone for 40 min the guy didnt know what he was doing tbh im thinkingvof going back to writing letters and using homing pigeons
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Horwich TalkTalk  
Had no internet forced to check router and cables. By people I could not understand ,hours of this had to stop payments at bank as three months with no service was forced to pay them off to end contract .sky fixed problem said my internet was going to empty house and why I had no internet .talk talk are a joke not even worth considering
  • Satisfaction
    1 star
Lutterworth TalkTalk  
DONT WASTE YOUR TIME WITH THIS BROADBAND!

I’ve never heard so much bull crap from costumer service like this one. It’s an utter joke. Inconsistent service and MAJOR delays for an engineer to come.

Had to reschedule THREE times, at no fault of my own. The engineer either comes and states can’t complete work or doesn’t show up at all.

Costumer service promises to call you but if you really want to get information, you have to call them constantly. Worse part of this, their system is ALWAYS down. They tell you to call them back within 2-3 hours...every day! It’s ridiculous.

cancelled it before going live to avoid them completely. They’ve stressed me enough from September, it’s now November!!

Never again in my life.
  • Satisfaction
    1 star
  • Customer Service
    1 star
London TalkTalk  
Appalling Customer Service! You spend hours trying to get the deal you want, can't understand their 'Helpline' advisers because of their heavy accents... won't give you the deals they advertise. Avoid at all costs.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Berkshire TalkTalk  
The worst ever provider I have been with, extremely poor service, broadband constantly losing, talktalk advise to upgrade, yeah of course...... I don’t think so this company is appalling in all levels from service to customer service, my advise is AVOID
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Kent TalkTalk  
Absolutely shocking .. joined a few months back was told I was now with them turns out I am still using sky so changed router etc... no service .. no customer service .. no tech support spent a whole Sunday morning getting no where fast .. I work in cloud and data so know my stuff ... these robots know nothing ... raging and want out of contract ... still no service oh and to boot they want to charge me for an engineer call out ... regret changing from sky never had any problem ...
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Nottinghamshire TalkTalk  
Talk talk is most unprofessional company have ever seen. They do not know how important of giving great customer services. You speak to them about a problem or the issues you having , they agreed , it will be resolved .
Come the following month is the same , then you have to call back and to talk about the same thing over and over again and again . Bad company stay away from them .
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Dunstable TalkTalk  
Same problem as previous user- signal is low, connection on and off, low speed- less than it should be, customer service telling the same bull.... over and over
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Weston super mare TalkTalk  
I don’t even know where to start. I am very annoyed with this company. I had call them to cancel the network not only did it go up after I had it the internet just got worse. From paying £19 to £31 and nothing comes out of it. I had to call them to cancel and the worst is to be told they will cancel after a month that means they are going to take money and for crap service. Ever hit me I have to switch the internet I don’t know how many times a day just to refresh the damn thing. The worst network ever I am moving back to sky I don’t know why I left them I will gladly pay £40 for best network. Regardless sky is even offering cheaper. My neighbor who lives 2 door away uses sky and it actually works in my own houses and I wonder why I am paying this talktalj
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Wednesbury TalkTalk  
Worst provider ive ever been with , since joining them from bt my phone line has had a hissing crackling noise , rang the customer service twice to sort the matter still never got sorted so now conract up im leaving and will never use them again, good luck to whoever signs up to this rubish
  • Satisfaction
    2 stars
  • Speed
    3 stars
  • Reliability
    2 stars
Lancashire TalkTalk  
Changed to faster fibre and was notified that we would go live by 12 on the Thurs NIGHT. Didn't work at all the next morning even phone cut off. Made 4 calls on mobile to customer service robots who kept telling us to do the same things even though we said it didn't work. Kept telling us it was our computers fault if we couldn't access the Internet even though the modern wasn't working. Spent 50 minutes on live chat going through same at end of all calls was asked if there is anything else can help you with (not a joke) yes just the phone and broadband we signed up for. In the end they said they would sebd an engineer out which we may get charged for. Will never sign another contract with talktalk
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
Cannock TalkTalk  
If you are connected and land line working this is a good enough service for the money. If ANYTHING goes wrong or you need to change anything that is not on the standard Menu YOU WILL SPEND ENDLESS TIME ON PHONE and in our experience have a b***** nightmare that can drag on for months.
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    3 stars
Cardiff TalkTalk  
AVOID LIKE THE PLAGUE! WORST INTERNET EVER!
It hardly ever works, today it stopped working and they said you haven't paid, and I am on a 2 year contract! They are asking for other credit card details in order for me to pay the twenty pound and 83 pence debt when I still have a contract with them. I would give them zero if I could. Such scammers, they should be banned, something has to be done about this!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
The most awful customer service. They talk to you like s**t they patronise you and they also never communicate with you. I lost my service for almost a month. At no point did they contact me to give me timescales or updates. I spent hours on the phone and on the chat. Appalling service.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    2 stars
Oxfordshire TalkTalk  
Absolute pits,,, thats why after all this time which is a matter of years i going to another provider,,, on and off never stays on for more than 15 mins without the connection going off then coming back on a little later,,, i cant be bothered being told the same thing over and over again no doubt out of a book!
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Dover, Kent TalkTalk  
Not a good start at all!! Signed up for talktalk as it was recommended by a Friend. Got a message saying they will call us tomorrow (being Monday 4th November) then on that day received another text saying Sorry, we're running late. We'll call you as soon as we can, but it won't be at the time we agreed, etc..then got another text saying 'We've come across a problem with your order, which we'd like to speak to you about. So, we'll call you on Thursday 08th November 2018 between 2PM - 4PM. If this time doesn't work for you, just let us know etc.. So on this day my partner who's dealing with all this works split shifts so waiting at home until then and to then receive a text saying they have been delayed. (AGAIN!) At 18:05 they call us and ask for my partner which by then he is at work so I asked If I could speak, very abruptly the lady said its him she will need to speak with for security questions etc. I said can they call tomorrow morning she said OK. Then get a text saying We tried to call you today about your order, but couldn't reach you. So we'll try again on Wednesday 14th November 2018 between 8AM - 10AM. Thats 6 days away!! Give up!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
Cumbria TalkTalk  
If I could give 0 I would due to not even being installed before I cancelled due to waiting in 3 times and no show and then given new date after new date this was not just from people on the phone it was also from an engineer who came and said he would be back at 8am the next morning to finish but never showed up complete waste of time and a disappointment due to now not having any thing
  • Customer Service
    2 stars
Norfolk TalkTalk  
Broadband speeds are totally rubbish the blame my PC, I built it! I've been shunted from India to S Africa to the Philippines to resolve my problems! 5 months without a landline now 6 months Sketchy Broadband, Never call you back as promised I've spent more hours on my mobile trying to resolve the issues! They are utter C**P. Where is the UK management of TalkTalk?
  • Satisfaction
    1 star
  • Speed
    1 star
Crewkerne TalkTalk  
AWFUL, do not go with Talk Talk! I can not believe how bad they are, they didn't turn on our account and insisted there was a fault even though 3 engineers came to the house and each said there was none. They forced us to wait 28 days to let them fix the fault and when they still did not fix it it was a battle to leave without a cancellation fee. Currently battling to have fees returned to me for services that we were not provided with. Continuously bounced from department to department, technical support are abysmal, I was online to them for 4 hours on one occasion alone, apx 12 hours in total - not including time spent talking to Customer Service and the Retention team. Do yourself a favour and pay the extra £3/month for a proper company
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cardiff TalkTalk  
Since June 2018, when I subscribed the contract nothing worked properly, The connection goes up and down and when I'm connected the speed is 3 to 5 mbite/min. A lot of time and money spent with the call center, two engineers came, nothing was sorted out, despite being paying regularly every month.
SW15 TalkTalk  
Most days in the week when I get home the internet is more than likely down which is frustrating after a long day. When I ring up they solve the problem and no more than a day later it’s the same again. My internet works best at the weekends but still I can’t play PlayStation live whilst my daughter is watching Netflix upstairs because of serious lag I have to tell her to have break off it so I can play games. There’s only two of us in this house and our internet is extremely slow reminds me of the dial up days.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Nottingham TalkTalk  
Rubbish, avoid talk talk!
Never had a problem with other providers, but since joining talk talk internet cuts out, they don’t give the speeds they promised, they don’t call back when they book call back times, they close the conversation on the online chat whilst you are typing a response, they have terrible customer service and started calling me ‘madam’ mid call rudely and faf about when you try to talk to them calls take forever. They have sent engineers out, more wasted time and stress just because they provide rubbish routers that don’t work.
  • Speed
    2 stars
March TalkTalk  
Would definitely recommend.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
TalkTalk  
There is not much I can add to the reviews of TalkTalk. I will reiterate the echoes of pain, annoyance and utter disbelief shared by any human being who have experienced their, erm, service.

My GF and I chose to join TalkTalk because we were trying to save some cash. We originally thought we could put up with slow and average for the small monthly cost. Again, we could have put up with Slow and average...

It was a constant effort to battle the relentless dropped service, the constant calls and live chats, the engineer visits and the utter nonesense that the supposed customer service offers.

TalkTalk are nothing short of s@#!. It is the only word that justifies their useless business.

Look, at the end of the day you will make your own mind up, however you will (after 6 days) be on these review sites warning people how poor they are.

3 months of that poor service and we snapped. TalkTalk do not deliver on anything. We esculated our case and we had our agreement finished.

We are now with another provider and they are a world apart from TalkTalk.

I can o ly give you this warning - Stay Away
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Devon TalkTalk  
Zero speed upload and download, they send engineer to us and still unable to fix our broadband , there is no singling in our area .
Not recommended
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Nottingham TalkTalk  
Talk Talk is the worst network service I ever had. I made the big mistake to contract once with them and I regretted big time. Very bad broadband speed, very poor reliability and the worst customer service I have ever experienced. Never again.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
Talk talk has the worst internet I have ever seen or used I can do anything on it. It doesn't even reach my room that is just upstairs which is less than 5 meters away from the router and also takes a life time to load a video on YouTube saying that talk talk is bad is a huge like a massive understatement it is the worst ever internet every made I would not recommend it to anyone please stay away and pay a little bit extra for something like bt or virgin media which actually works. On the website talk talk said avarage of 11mb but I only get an average of 4-5mb it lies and that's y I hate it soo much I can't even express it into words I know that speaking about this won't help my situation but I don't want anyone to make the same mistake that I did by choosing talk talk it's not worth it
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Edgware TalkTalk  
Appalling service. Customer service is disgusting, awful. Go live date changes several times, 3 weeks it took them even then it didn't go live fully. Rang several times and they all said the same thing yes we will cancel it within 24hrs which they still had not done after the 5th time of making contact. I wouldn't recommend to anyone at all ever!
Tonbridge TalkTalk  
Broadband has always been slow. I have just spend 2 hours on live chat so they could resolve it. Got disconnected four times and had to repeat all the same things over and over again. "What make of router do you have?" Seriously!!! Every router I have ever had has made no difference to their pathetic broadband speed. Virgin media here I come.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Sussex TalkTalk  
Absolutely disgusted... was talked into having talk talk. Firstly the engineer turned up and told me “sorry I’ve checked your connections and you cannot be set up today and oh I have not been given a tv box fir you either.. I was also told I’d need to purchase a £200-£300 Ariel too and he said I wouldn’t have been told this at the time, which I wasn’t
He then left so I tried to contact talk talk - that was a joke eventually got through to some automated robot... I insisted they cancel it all then and there and I refuse to pay for a service I’ve never had. They eventually decide they’ll allow it to be cancelled within 7 days with no charges.

Did they hell... they didn’t unblock the line so my new provider Sky could not connect then they ceased the cancellation and then charged me. I am now trying to sort this out between them and the new provider sky.

I have now put in a complaint about their services or lack of and am awaiting a call back - no doubt it will be some automated robot
Do not be conned into using talk talk they are the worst company I have ever come across. Absolutely disgusting
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Somerset TalkTalk  
The worst company I have ever had to deal with. First we had a three week wait for internet only to discover that they recorded our address wrong, then another three week wait while they set up a new account with the correct address. Then another one week wait for an engineer only to have internet for 12 hours before it cut off again. We are now having another wait for an engineer. Their customer service line is terrible. The people there have zero common sense and ask you to repeat back everything 7 times. You find the calls take at least an hour and there is never a resolution. Indeed the first 30 mins seems to be repeating your name and post code over and over because they can’t find you on the system. You also have to start the whole story from scratch when you call up because they are not making proper file notes. It is soul destroying. We are also paying quite a lot each month on mobile charges while this is being sorted. So my advice is run away as fast as you can from this company. I cannot emphasise enough how bad they are. Go with anyone else.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
Absolutely dreadful. I have wasted so many hours on the phone, had 3 routers, a visit from a Talk Talk engineer, a visit from an Openreach engineer and eventually been released from my contract after 5 months. Save yourself some grief and look elsewhere.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Colwyn Bay TalkTalk  
They failed to send me my router 3 times and are very unreliable.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    1 star
TalkTalk  
i pay almost £30 monthly just to use my mobile data instead - and if that doesn’t give u an insight of talktalk wifi then i don’t know what will
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
devon TalkTalk  
Absolutely terrible customer service. Due to being unable to speak to someone and instead received text messages it took 2 days to organize an engineer to attend. This was extremely inconvenient as was receiving text messages at work and if I didn't reply within an hour it would then start the whole process from the beginning Waited in the day the engineer was due to arrive and after it reached 4:00pm and looked like no sign, i telephoned Talk Talk and was told no engineer was attending due to a glitch in the system.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
london TalkTalk  
Worst customer service ever. Worst connection. We get just few hours of internet a day. Absolutely impossible to get am engineer. Calling them is wasting time and nerves. Cant wait for contract to end. Nightmare.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
Shocking service. Problems with my broadband started about an hour after my Internet was installed. It kept dropping out every few minutes and even when it was working, it was third of the guaranteed minimum speed. I had six engineers coming and going, not being able to fix the speed (it was still dropping out, but "only" every couple of days). After constant conversations via phone and live chat (it cost me a lot of money calling them constantly from mobile) with about 50 employees, I managed to get the contract cancelled, although I still had to pay another month due to their 30 day notice period. But before I managed to speak to two employees with common sense, I had to deal with so many people (who also lie to you and when you speak to someone else, all of a sudden there's no record of the previous conversation) who had no idea what they were doing, trying to get me to upgrade my package because they couldn't fix the problem, then charge me £30 I think it was, upgrade fee, when I refused they said I had to pay the remaining amount on my contract (I was less than a month in on 18 month contract) to cancel it.. There's lot more to complain about so I would never recommend this "service" to anyone.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Reading TalkTalk  
Terrible service; we contracted with them a month ago, the line has never worked, I'm at my 6th call with the technical department, they say they are going to fix it but they are doing absolutely nothing. I have asked to resiliate as they have never provided the service and they want to charge a break-up fee. These people are a joke, stay away from them.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
Completely unreliable service, max speed achieved 6 mbs without internet for weeks on end, I was charged 90£ to replace the socket( previous one worked fine before problem ocured) that didn’t fix the problem.
I was sent new modem and gues what one month later no internet again.
Robbery should their name instead of talk talk.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hammersmith TalkTalk  
talktalk is absolute trash. the weakest and slowest internet connection and terrible service. save yourself the trouble and do not sign up with them.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
leicester TalkTalk  
I wanted to cancel my contract whithin the legal period, then I was given a free recordable tv box and promised to solve the problem with the internet connection. Ever since I have spent over 5 hours talking to them and I am getting nowhere. They simply dont care as they already tricked me into an 18 months contract.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Oldham TalkTalk  
Absolutely terrible customer service. I have been without phone line and internet for 11 days now!!!!...The call centre back ground noise is unacceptable together with zero updates relating to the fault I will be definitely not reccmending to anybody.... Wish I hadn't left BT.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bolton TalkTalk  
Absolutely terrible customer service. I have been without phone line and internet for 11 days now!!!!...The call centre back ground noise is unacceptable together with zero updates relating to the fault I will be definitely not reccmending to anybody.... Wish I hadn't left BT.
Bolton TalkTalk  
Truly one of the worst services I have received from any company for anything.

The internet is low on speed and constantly breaking down - which in it's own right wouldn't be the biggest problem... but the customer service, oh my lord.

An absolute piece of trash company, avoid at all costs, if nothing breaks you will be fine, but if it does you will be struggling. Dirt cheap - you get what you pay for.

Rant over

(Currently on my 7th call to customer service, over 3hrs on the phone in 3 days, the online chats are 'busy')

Trash
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Harro TalkTalk  
Appalling. To Summarise in one word.
Disgusting customer service, engineers don't turn up. Solutions are not made. Charges made against you for needing to cancel as you physically cannot do anymore. Would not even give customer service a 1 star as they don't know what customer service is.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Huddersfield TalkTalk  
Very bad experience,
I have pay for a package,engineer come over and install the broadband and hi told that is going to be ready to use in few hours.I have been waiting for a week and I didn’t receive any conection,I call them and they told is no conection in our building????,I cancel true the phone the contract with TalkTalk and they told me that I will recive my money back.
Is nt much £18.67 but they mail me saying that will be happy to refound me £11.41 ????
That is not nice
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
TalkTalk  
My worst experience I have had in my life.
1) Customer service totally incompetent.
2) I paid for a fiber connection with a 60Mb / Sec speed, but in reality the download speed was 6 Mb / Sec (when I was lucky).
I told Talk Talk about this problem with over ten letters and hours on the phone with the customer service, nobody was interested in my case and nobody was able to solve the case.
I absolutely do NOT recommend this telephone company.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
MARGATE TalkTalk  
Absolutely disgusting. I don't have words to describe the company. Not going into details but I have never in my life had to deal with such a bad service. I never expect a lot and happy person with anything but this company is going beyond disgusting.
Bristol TalkTalk  
Absoloutly appauling! The worst internet ive ever had. My mobile data is better and more reliable than talk talk standard broadband. I origionally wanted the super fast broadband but failed the credit check only to be told i can upgrade once ive gone live. This was not the case when i later called to upgrade and the customer service was also terrible. I can safely say i will not be using talk talk again or recommending to anybody.
Bolton TalkTalk  
Wish I had never left BT. I now have a subscription to a football package I can't watch because of an atrocious internet connection.
Belfast TalkTalk  
Shocking company. Their call centre is impossible to deal with. They never do anything they say they will do, they lie, mislead and also threaten additional charges claiming reasons that are complete fabrication. I have tried everything to rectify issues I have had since being talked into upgrading to Super Fast Broadband. This has been ongoing for 9 months with no end in sight. They ignore emails even when I've written in their own language hoping they will understand the distress being caused. Spent hours on the phone and achieved nothing and have twice written to their CEO who has ignored my correspondence. I am at my wit's end as my daughter requires broadband to complete her university studies. She is having to go elsewhere now to do her studies when she should be able to work from our home with a service I am paying for. There is absolutely no way you can deal with this company. They will not let you speak to anyone in the UK even if you beg for help.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Sandhurst TalkTalk  
As soon as I switched from BT to TalkTalk, I had problems with both speed and reliability. I couldn't access the router settings and combined with the other issues I diagnosed a faulty router. 'Customer service" has non-technical folk clearly reading from a manual as they keep putting you on hold whilst they read the step by step approach to diagnosing faults. Took 2 hrs and eventually agreed to send new router. Then discovered upload speed was very poor and my Livedrive cloud backup had real issues. Had to pay £5 extra per month for rest of contract to make it work. Since then had issues with devices not connecting to router (even wrong password error messages), plus poor wifi signal. Boosted it myself with powerline wifi adapters, but still issues. Very frustrating! Just coming to the end of my contract now, and can't wait to switch. Will never use TalkTalk again.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    1 star
Warringtoon TalkTalk  
I would not recommend TalkTalk to anyone the customer service attitude awful I have just left I'm gone to Sky TalkTalk have been overcharging me since January this year my account with them was £35 a month it ended January and they started charging me £60 a month when it came to my attention I contacted them they offered me £20 compensation do not sign up to talk talk you will be treated very badly I promise you you will regret it TalkTalk should feel ashamed of themselves you have been warned TalkTalk is rubbish.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Wolverhampton TalkTalk  
I've been a customer of TalkTalk for a number of years January this year my contract expired and they carried on taking £60 a month from me my contract was for 35 when I inquired about being over charged I was offered £20 in compensation TalkTalk or a company who do not care about their customers they're only in it for the money I have no change my provider to Skye who have been very good to me I would suggest anyone thinking on joining TalkTalk to think again their offices when you make enquiries or somewhere abroad you cannot speak to anyone in England TalkTalk should be ashamed of their selves when they are after to money from their customers there soon texting you for money but when they could offer you better deals they don't bother I was quite shocked when I found out I have been overcharged buy 6 month I paid by direct debit and never give is a thot they would rip me off like I have said beware of TalkTalk they pass all complaints on to someone then you speak to that one I then pass you on to someone else please please please do not sign up with TalkTalk by doing this you cannot say you've not been warned.
Wolverhampton TalkTalk  
Just had the engineer this morning from talktalk he was a lovely friendly guy. He arrived a lot earlier than expected. Which was good for me. He helped solve my problem and tested everything. Unfortunately it needed a open reach engineer which he sorted straight away. Got me an appointment this afternoon. All up and running now thanks to two very friendly engineers. Happy lady now. Thank you so much. Mel
  • Satisfaction
    5 stars
  • Customer Service
    3 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Kirkby-in-ashfield Notts TalkTalk  
Cancelled my contract within 30 days due to the speed being under what was contracted for. Because there were no termination fees, they placed a cease on my line despite me asking for them not to! Trust me, do not go with this provider
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Plymouth TalkTalk  
Service was good for first year then talk talk cancelledmy service by mistake even though I had always paid on time. Finally reinstated service but refused to refund me for the three weeks loss of service. To add insult to injury they imposed a late payment charge after I cancelled the direct debit In response to the cancelled service. Finally got everything back on line and then found out my monthly bill has risen from £19.95/ month to £39/month. Still trying to get through to talk talk. Staff useless and won’t give a straight answer. Don’t trust this company. Customer service worst I have ever seen.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
North east TalkTalk  
I never had a problem with my TalkTalk broadband. It was my first time buying broadband as a student and honestly the best company to go through for students in my opinion. I had issues when moving house due to not being able to carry over my TalkTalk service to the new address due to wiring issues. As this was down to no fault of our own, they allowed me to break my contract early free of charge. The customer service I received was outstanding and made my first time dealing with broadband easy and stress-free. Their prices are extremely reasonable with no mid-term price changes- perfect for students. Definitely a company I will be recommending and will look to use in the future.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Portsmouth TalkTalk  
wished we had never gone with this company, we recently joined talk talk when we moved home for our broadbrand and telephone services. They arranged a date for us to go live, promised us a quick date but then said that date had already been taken so had to wait another week. the package we signed up for was fast fibre , but then we was only receiving 1 mb, so called again after waiting half hour on the phone, when we finally got through they said they would send an engineer, they gave us a day and time but the engineer never arrived, so called again and was spoken to in the rudest manner by a lady who then hung up! I run my own business and wouldn't dream any of my staff speaking to anyone like this. its not acceptable. poor service , poor communication. I would advise anyone to avoid this company and think twice before dealing with them.
hemsworth TalkTalk  
The possible worst company ever.
Customer service is horrible.
I pay them regularly for the slow wifi Im getting, but I have never known my ACCOUNT HOME NUMBER and EMAIL address since my husband done it all and we are now divorced.

IT'S IMPOSSIBLE to cancel the contract because they simply don't give good service or any solution ever.

The wifi is unreliable and slow as hell.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Radlett TalkTalk  
Absolutely disappointed with the service, I’ve had to use my own personal data when we pay for this awful service and get next to nothing! The service is awful, speed and connection is disgraceful. I would NOT recommend this broadband to anyone. Even when they send their “engineers” to come solve the issue or send a another router nothing is solved! Will definitely be choosing another realiable broadband.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Lancashire TalkTalk  
Internet comes at intervals sometimes can be honest for an hour or two a day, rang up for help and they said it was fine, nothing was done about it.

Customer service was terrible, no one was willing to help and after making a complaint they tried to advertise to me.


Overall was paying for WiFi I didn't fully have and when asked for help was only told everything's fine.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Aberdare TalkTalk  
If you want cheap - go with TalkTalk but if customer service, honesty and integrity matter to you then don’t. Be aware also that every time you contact them, for any reason at all they automatically extend your contract. I called to terminate today because I’m moving, they want to charge me in excess of £135 - I have a letter stating my contract end date but three separate operators all stated it was 4 months later than said letter. Their online chat system is shocking, I was online for over an hour and a half and my complaint is still not resolved. There is a language barrier because the company is outsourced and the operators cannot deviate from their ‘script’.
Please don’t sign up to TalkTalk - they are truly awful to deal with.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Angus TalkTalk  
Shocking I had cancer and not keeping well at the time I switched to talk talk thinking I'll save my self money broadband was not what they said soon as I left the room no signal tyres to charge me £88 for a booster in the end went back to sky and had to pay early payment because I left them I was paying and they still got dept agency to right and call me I got a good credit rating and didn't want to get a bad one so I paid the bill so stay well clear
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Forfar TalkTalk  
When we first got the wifi, it wasn't bad, for about two months. After that though, the speed went down and it is really slow, unreliable and the service is bad. I recommend you to make your product faster because right now it is impossible to do anything with it and i would rather use data from my phone.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Mitcham, SURREY TalkTalk  
I wish i had read these comments before joining up with talk talk. I have never known such rubbish customer service. They are very rude when you can get a word in. The customer service manager was shouting at me and wouldn't stop over quizing my bill iv never over the phone been spoke to like that especially someone im giving business to. I reported it and they closed the case because i said so. Never would i want the case closed. Even after i made the complaint they wasn't very helpful and said if u really want we will send an apology letter out to you.it wasn't taken seriously so dont know why i bothered. I would never ever recommend talk talk they are first class a***h**** !!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
Yorks TalkTalk  
Totally useless, don't waste your money. Poor in all respects, I would not award any stars if it were possible. Trying to have a dialogue with them over a bill but to no avail, now referred to their debt collection company and threatened with legal action.
  • Speed
    1 star
Cambridge TalkTalk  
If I could give no stars I would. What can I say- first off worst customer service I’ve ever encountered. Everything is a complete shambles and nothing runs smoothly. Our engineer to install our WiFi never showed up as talk talk ‘forgot’ to assign us- shocking. Then when it did get set up awful connection- I would avoid this cheap broadband ant all costs and get something a bit better for your money.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
Please do not sign up to TalkTalk service. The worst service with the much worse customer service available on the market.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Manchester TalkTalk  
Absolutely shocking.pushed from pillar to post,told 5 different explanations for the reason we had no service for nearly 3 weeks and offered £8 compensation.diabolical customer service....never again.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Morecambe TalkTalk  
Despite being on a spur my neighbours get a much faster service than me. The Speed is appalling ranging from 0.1M to 0.7M for downloads and obviously much worse for uploads.
Sometimes the e-mail just freezes.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Roadwater TalkTalk  
cancelled my booking over one week , didn't send engineer who always just hang me up ,

customer service never help me to solve , only reply as a robot.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
london TalkTalk  
Ignorant and arrogant attitude Did not rectify my problem so I went elsewhere Problem rectified free within 2 days Talk talk now trying to get money from me after not giving me Service they were supposed to Basically wanted money for me to read no signal daily Don’t go near them
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Aberdeen TalkTalk  
TalkTalk made a mistake when installing my broadband meaning that my previous supplier charged me a £30 fee. TalkTalk then made me go back and forward with multiple calls and emails costing me money on their premium line. After a day of calling a 'Manager' offered me £15, then £20 then said that he needed to call me back.

Its not the money, its the principle. The customer service team are trained time wasters, keeping you on the line for as long as possible without giving you a solution. I still have not received a refund and have incurred charges for the phone calls that I need to make.

In terms of the connection. I live in a relatively small flat and the signal barely reaches from one end to the other. It also intermittently cuts out and restarts.

These broadband dealers are crooks. Where are the reliable, transparent providers?
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
London TalkTalk  
The most rubbish provider going I've had problems from the word go never had a good service landline is rubbish as well, customer service is none existent, They will keep on talking and you will round in circles with them as they don't listen If could go back in time I would not go with them.They are a waste of space!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Atherstone TalkTalk  
Talk talk was ok while we had it. then I had to break my contract to move overseas. Despite agreeing a cut off date in writing (via their text app), Talktalk did not terminate the contract on the agreed date, but kept billing me for a couple of months afterwards. It then took over 2 hours of calls to their call centre to get them to reimburse them the money that they took after the period ended.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
Milton Keynes TalkTalk  
A scam!!!!!! please avoid wasting your time and money. internet never worked, when concacted, they kept telling me that they would let me know. at the end, after 1 hour trying to solve by phone, internet worked for exactly 60 seconds, just the time to close the conversation at the end of their phone service working hours. then it stopped again. Wrote back to close it without any doutb, and they asked for 150 pounds penalty. stay away!!!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Newcastle upon Tyne TalkTalk  
Do not sign up with talk talk, god forbid you have an issue and have to ring their customer service. Shocking. Please save yourself the hassle.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Manchester TalkTalk  
The quality of the talk talk connection was disturbingly low and rarely fast. It surprised me at first until this became a habit. Not at all acceptable and not worth of my money. At least when I had sky it was faster. What a disappointment talktalk. There are many times where I wonder about my contract with you guys and I have now came to the conclusion that talktalk’s overall programe is ****. I am embarrassed to say that I have talktalk contract. Disgraceful and I am clearly disappointed with the effort to change this situation.
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
Earth TalkTalk  
What a shockingly bad company!!! Useless service nobody speaks english
Don't use them!!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
Worst company. Have a years contract which we will finish and change. Had slow speed for 5 months. Paying for fibre optic speed but according to btinternet this does not exist in our building. Complaints are closed after ten days and most calls to them average an hour. Was refunded 4 pounds as we did not consistently ring them every ten days as we have better things to do. Engineers sent round during the day without warning so problem was not fixed for months. Handlers could not direct me to who I can complain to or give me details of it. Poor poor service!! Would not recommend at all!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
London TalkTalk  
Very poor service, speeds below minimum guaranteed speed. I contacted several times to rectify talktalk were not interested. Trying to end my contract was a nightmare will never go with them again. Only thing I can say is it didn't go down very often.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    3 stars
Sunderland TalkTalk  
Absolutely rubbish. Custom services horrendous, barely speak English. Always on the phone like for hours, last time I’ve told them I want to end the contract, because they breached because I had no internet for few days, I’ve been told to wait 28 days otherwise I have to pay the fees. When I’ve moved address they increased price instead of lowering it (it was £17 p/m deal that time). Personally I wouldn’t recommend them to anyone. Worst internet provider I’ve ever had!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Uttoxeter TalkTalk  
Worst experience ever! 6 months of intermittent broadband numerous calls to talktalk each time making you wait on line while they test it speed from 0.2mb/s to 4.5mb/s. They say they'll "optimise" the line, it then recovers then a few days later back to 0.2 or there about mb/s. This has happened on numerous occasions.The frustrating thing is I can't go elsewhere without penalty
Litherland TalkTalk  
Waited six days and claiming the customer service is pathetic can’t Talk to anyone numerous phone calls and texts the helpline no better checks to the same answer you need a engineer booked and given a slot both times after staying in no show
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Doncaster TalkTalk  
It is the worst company of broadband.They dont want to talk with me when im calling.Saying an engineer would come and fix the router and by the whole day no one came .
  • Satisfaction
    1 star
  • Customer Service
    1 star
Perivale TalkTalk  
NO STARS!! The worst broadband company! Dont use this company or you will pay for no service. What a shamble company.
Why UK Trade Standards do nothing about it. Only 3 months since contract started but had no one full week of internet. Connection dropping daily. Had 3 visits of BT Openreach Engineers to sort the problem out. But nothing is working. Will cancel my contract as no service provided as per agreed contract. I will not pay fees for early exit even they threat me with it. Good luck to recover any payment from me. I will proceed with the Legal Action.
Northampton TalkTalk  
It should be called 'Customer Dis-service' they will never give the correct info, pass you on to another dept as they dont want to help. They basically try and make the customer do ALL the work. On par with Local Councils efficiency at best!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Tong TalkTalk  
Throughout the time we had their services we continuously lost our connection randomly and the connection we did get was slow and erratic despite us paying for high speeds. Their customer service is totally useless, and after everyone moved out of the house TalkTalk refused to cancel the account and carried on charging me despite the fact that I don't live there anymore. And to make things worse they're charging me £200 plus late fees just to close the account, but only after charging me a few more months. When I tried to explain to the customer services the situation, that everyone who was living there had already moved out, and tried to get them to change their minds and close the account they seemed to not care at all and said that I still can't get the account closed until they decide they're going to close it. And they're still going to charge me the disconnection fee plus late fees. And none of this was told to us when we signed up to TalkTalk, in fact we were told we wouldn't have to deal with issues like this and that we can just cancel the account when we move out and it'd all be sorted. We were a bunch of uni students sharing a house and we explained to them that we were all only living there for one more year as we were graduating and leaving the house in a year, to which TalkTalk said that it will be as simple as just letting them know when we're going to leave and they'll close the account for us, and that none of this sort of mess will happen. They mis-sold their services and lied to us. And now we have to pay for it. All for a garbage service that we could have got better from someone else.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Surrey TalkTalk  
Absolutely appalled by the broadband network. It’s been over a month and the connection and speed to WiFi is disgraceful!!! Each time you call them they ask you irrelevant questions and end up sending you a ‘new’ router which does not help!! Not helpful at all. Will be switching to something much better.
Lancashire TalkTalk  
Very poor and intermittent signal, even after paying £15 pm extra for fibreoptic.
Cancelled contract and still get billed for another 3 months after cancelling.
Waste of money.
Net recommended at all
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
SOUTHAMPTON TalkTalk  
THE worst broadband company. The speed is pathetically slow, painfully slow. Can barely watch a video and can’t send any files. It even takes a few minutes to send online messages. I tried to call them to cancel but their security questions are so pathetic. I can’t access my own account. I provided them with the address which they CURRENTLY provide broadband and landline to and they say they cannot find it on there system.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
First month. Abysmal. I do not use land line or free view, just wanted decent broadband for work.

I'd get better wifi connection on a bus. Constantly dips out and when it doesn't it's unbearably slow, the staff just read scripts saying everything is fine or try to "upgrade" your account for more money but no guarantee of better service.

Waste of time. Waste of money. Waste of energy.
Liverpool TalkTalk  
Do your self a favour never ever go with this company. I have been with then for 5 months made every payment yet they took extra money from my account and saying that they have not and are charging me double now always for 3 months I have had little to no internet there service is terrible and rude I am leaving them this week cause they are so terrible
London TalkTalk  
After 7 years were off.
Slow, poor connection with having to tether to our mobiles about 5times a month.
We’ve hade engineers visits(free as there faults), apologies. New units.
We’ve refused payments -they then fine you £12 a month for late payment. Which is ridiculous as we pay in advance so are never in arrears.??
They offer low tariffs to stay. However they bump it back up after a couple of months. Especially after an issue. They need to be hit for the excess charges. The next ppi :/
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Nelson TalkTalk  
Please do yourself a favour and do not give yourself the hassle of getting broadband with TalkTalk! My service was meant to begin on the 25th September however hasn’t been working and an engineer will come out next week. However they have been happy enough to take a payment from me and have told me I will not be compensated for the whole time as I did not report it on the first day. However they know my line is not working and I am not able to get service. Very bad customer service please choose another company!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Glasgow TalkTalk  
NO STARS! Don't use this company, whatever you do!
I am appalled by how they are treating my mother, given she is 92 and currently in hospital with a broken hip. She has been with the company for many years and recently she finished a contract so they put her immediately on to a full paying bill without ringing her to let her know. They say, as their excuse, that they emailed her to let her know - she's 92 years old - do you think people of that age check and understand their emails?! Yet they were happy to continue charging her nearly 100 pounds a month so she is able to make phone calls to her friends! When we tried to ring the call centre, it took 3 requests to speak to a new supervisor to get a decision that, frankly, wasn't acceptable anyway - but they wore us down. They refused point blank to refund anything despite the fact she's in hospital and may never return home and had no knowledge of her contract running out. In addition, they insisted initially of charging her full fees for a least another month when we said we wanted to cancel her bill - eventually they agreed on "only" one more week of bills, despite the fact she has been in hospital for 3 weeks! My intention is to never pay this company a single penny again as they are thieves. STAY AWAY!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Surrey TalkTalk  
Dreadful service. Slow broadband, lousy website which is frequently down, unhelpful customer service. just don't go there
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Portsmouth TalkTalk  
Signing up to talk talk was the worst decision I ever made worst customer service it's like talking to a brick wall going round in circles and circles just asking the same questions and not solving them I asked to leave Talk talk as my Wi-Fi and broadband would drop daily I would always have to use my mobile data I was paying my monthly bill I'm not receiving my full contract when I asked to leave they said I would have to pay £300 which I thought was totally unreasonable as I wasn't receiving what I signed up for the staff are very rude and just want your money before asking to leave I asked on numbers of occasions for help to solve this matter and all I got told was there was no fault and when an engineer come out he said there was a fault with one of the wires they also phone and when an engineer come out he said there was a fault with one of the wires they also phone at very late hours late hours what I find Unprofessional it just seems they like to take your money every month without helping you or solving a problem to keep loyal customers Who have been with them for years and asked for help many times and it just seems like they don't care I keep all my online chats and emails as I would advise anyone else to as they make out your lie sometimes
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Norfolk TalkTalk  
Talk Talk are honestly one of the worst companies I've ever had to deal with. All in all we have waited three months just to even get them to install a cable for broadband in our flat, they then inform us that they can't provide the correct broadband for us. They have royally messed us about for months without any compensation or refund. the communication is utterly dreadful. I rarely review anything but I have been furious with this time consuming experience that has resulting in nothing. DO NOT USE THEM. for your own sanity.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Shoreditch TalkTalk  
talk talk is probably one of the worst companies for broadbands. very slow and constantly disconnects whether the router cable is connected or not and when using wifi. i tried to get in contact with someone and the person was completely useless, she had no idea on what she was talking about and i spent 30 mins going in circles only to end up wiping all my safari data. i asked her to pass me onto someone else and she refused so i hung up and called again, this time someone else answered but still no help. definitely will be considering on leaving this broadband as it is the worse company out there. avoid!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
lewisham TalkTalk  
I called to cancel my order for broadband and found it almost impossible to get through to speak to a person as it kept asking for details I do not have. When I got through to a person I gave all of my details and talked for 5 minutes before being told I was through to the wrong department. I was then on hold for a long time waiting to get through to the correct department to cancel my order. Very inefficient!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Reliability
    1 star
Cleveland TalkTalk  
I don't usually review anything, but my recent experience with TalkTalk was so impressive that I wanted to give my experience which was so different to many here.
I did have a problem a year ago with my TT router dropping out. TT arranged for Openreach to check the cables and a new external drop line and box were fitted. It didn't cure the dropping out completely, so TT sent me a new router which worked perfectly. I've recently upgraded to fibre and TT's latest router on a very reasonable deal. Communication with TT was as good if not better than I've had from any utilities service provider and the end result is amazing. I'm so impressed I feel compelled to report that not every situation and experience is the same no matter who we deal with.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Deal, Kent TalkTalk  
Been with talk talk for over 2 years, my contract had ending so i rang to cancel as i was not paying £32 a month just for broadband Nd I was due to move home as i explained to them. So the next month my bill came out, and i turned my box off as i knew there would be no connection from it. Then another billing came, this time for £78!! So i rang them after almost 2 hours just paid the £78 as getting the keys to the new house had been brought back a few weeks. So i then said I wanted a new contract took out and to cancel my old one, i was giving £18.50 a month which was fine and an engineer came out. To only find out 4 days ago the internet had stopped working so i rang them, and apparntly there's a bar on my account from not paying the last month's bill and it's been sent to debt collectors!!! They have nothing to say i got a new contract out and I'm still on my £32 a month old contract!! Was told a manager was going to call me back 2 days ago and still nothing as i asked them to go into the recordings of the last 4 conversation and listen at how many times I asked to cancel my old contract and even agreed to my new contract. If debt collectors do cine to my door I will be taking legal action as this is absolutly ridiculous!!! Avoid this company
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
Salford TalkTalk  
This service is an absoloute joke I have broadband in my house yet you leave living room where box is and it looses connection. Then you call to speak to someone all auto mates , then you get through and it’s a foreign person that can’t hear you understand you or even have the decency to reply to you. On the phone and she was ignoring me so in the end I hung up! Would recommend talk talk to my worst enemy as the service is completely appalling . The full service and there call centres are a joke !!!!!
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
My house TalkTalk  
Trying to contact talktalk is ls similar trying to contacting the dead and then when you even succeed you end up talking to the dead which is some achievement.
  • Satisfaction
    1 star
  • Customer Service
    1 star
Belfast Ireland TalkTalk  
We are new customers and the broadband system works perfectly for us. but we have been trying for 3 weeks to register in my account in order to access our invoices and services. Talk talk has my email registered where they send me the payment note that I have to make but I can not register in my account. When at the time of registering income my landline number and my account number sometimes offers me the possibility of going to the next step where in my email I receive a 6-digit code that I write in the corresponding box, never later than 1 minute and always the answer is that I can not continue because it has expired. On several other occasions he says he does not recognize my email. I've been talking on online chat for hours and they have not been able to solve me. Also by phone on 3 occasions and they tell me that they have to raise an escalation to the service to resolve in 24 hours and it did not work and I did not receive any email back. In seems that the system is blocked. How can I solve?
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    5 stars
Eynsham TalkTalk  
I set up direct debits. They didn't take the payment and sent threatening emails. My daughter contacted for me - held on phone for 45 minutes. We paid manually and double checked the direct debit was set up. They didn't take second payment and cut me off. I am 83. I didn't know how to sort it out. I had to wait for my daughter to visit again. We paid manually again. They promise the direct debit will work. I am very worried they will cut me off again.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
Dorchester TalkTalk  
Worst WiFi it’s so slow I have to use my data instead !
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Manchester TalkTalk  
One of the worse broadband ,they never talk care of the costumer,every day the broadband goes off line when you complain about it they never take action untill your contract is end And they said that your rooter is old need replacement to change the rooster you need to take a new contract. they always after your money so think before you install the talk talk
  • Satisfaction
    1 star
Catterick Garrison TalkTalk  
bad technical department, slowest broadband ever and constant problems and faulty equipment! also lots of calls to my ex directory number?! dodgy company!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
penrith TalkTalk  
My problem is not with talktalk but with the failure by openreach to maintain my line. I used to be able to get 3.5 mbps some years ago, but open reach's failure to fix problems on my line mean I now get 2.2 to 2.5mbps.
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    2 stars
TIVERTON TalkTalk  
Shocking! The engineer was a week late in setting it up.It ran at a maximum of about 0.4 MB’s per second, and not even two weeks into my service my broadband was cut off for no reason and no warning. I got an email saying that a third party company informed them that I wanted to cancel my subscription. I rang up about it and after a two hour phone call where I had to set up my account and subscription again with someone who I couldn’t understand and they couldn’t understand me, I had to wait another two weeks ‘maximum’ for an engineer to come set up again. I’m a student and I need the internet for my assignments and my TV. The two weeks have passed and no sign of the engineer. Absolute disgrace. No regard for their customers. WOULD NOT RECOMMEND TO ANYONE.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Northern Ireland TalkTalk  
Shocking! The engineer was a week late in setting it up.It ran at a maximum of about 0.4 MB’s per second, and not even two weeks into my service my broadband was cut off for no reason and no warning. I got an email saying that a third party company informed them that I wanted to cancel my subscription. I rang up about it and after a two hour phone call where I had to set up my account and subscription again with someone who I couldn’t understand and they couldn’t understand me, I had to wait another two weeks ‘maximum’ for an engineer to come set up again. I’m a student and I need the internet for my assignments and my TV. The two weeks have passed and no sign of the engineer. Absolute disgrace. No regard for their customers. WOULD NOT RECOMMEND TO ANYONE.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Northern Ireland TalkTalk  
Having had 3 duplicated on line orders because no connection I complained and said speed wasn’t an issue it was disruption of connection. I received detailed instructions about connecting to a TV which I don’t do and plugging phone line directly into router which it is. Roll on end of contract.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    3 stars
LE159PH TalkTalk  
I have being without a home phone and extremely slow briadband for 14 days now and still not fixed. I was told that Openreach has to fix it as it is outside my premises. Customer services keep on asking the same questions although they have my answers as I have contact them every day. I find them useless and I will never recommend this service to anyone.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Morton Lincopnshire TalkTalk  
Before upgrading to fibre optic the internet was already pisspoor, barely ever reaching 1mbps. So you can understand my joy when after purchasing fibre optic, with speeds of up to 35mpbs promised, I reached the dizzying heights of 3mbps. It's shocking how we've gone through 3 routers and the results are still the same, anyone with a brain would know it's just the shanty connections they offer. Talktalk are a scam end of. Your better off purchasing a 4g bundle and running your house off of a hotspot. Though not talktalk phone packages. No phone signal the majority of the time, scammers
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Swindon TalkTalk  
On simple broadband my speed was slowwww and connection erratic, moving to fibre it's stable and fly's and has done from day one. My speed was totally independent of TalkTalk, it was the ageing infrastructure at fault. People need to appreciate on the whole slow speed is beyond the control of the ISP. Yes they should be upfront about what to expect but arguably you could try asking a neighbour their speed given you will most likely be served by same cabinet. For the record I am on a fibre to cabinet and copper to house, my speed is great. Though my house phone is still a write off, I know I'm not alone on my street, I refer back to my comment of talking to neighbours.

I have been a longstanding customer, many years, and cant really rate TalkTalks customer service as I only phone to renew my contract. I did take a point off customer service as when I phone to renew they insist I listen to them recount latest offers. I don't want to hear it but no they insist.

For straight up fibre you can't fault em it's the archaic network which is limiting. It'll take a concerted effort which I think should be a priority above things like TV etc.

Overall you can tell im a happy customer and don't rate ISPs it's the effort to improve the network which I want to see above all else. TalkTalk take note.

Ian
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Cumbria TalkTalk  
I mainly want to say what an absolute disgrace there customer services are, condescending responses making you feel like hanging up. They can't understand basic math when working out your bill. They over charged the pro rata and then said it was done by the system. Check your bills.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Preston TalkTalk  
Appalling services. I have not had a landline for over a month and the technical support rambles on endlessly and I cannot make sense of what they say. Promised to send an outreach guy to visit my home to check out. I took time off work and no one came. I complained but nothing happens, the same rambling from the complaints section.
BANBURY TalkTalk  
Poor I am afraid. When I first joined I got 20+ megabits. And I was happy with that. But I'm now at 6 megabits that drops to zero every 3-4 minuites. Cannot play online games or watch a movie without interruptions. Phoned TalkTalk and had to pass the hacker busting questions of "what is your postcode" and "what is your e-mail address". Seriously? You have my bank account details guys...
Cheap does not always represent 'good value'. I highly recommend you look else where.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Leek TalkTalk  
Terrible service, supposed to install internet on Thursday, guy comes and installs the modem and says it's not connected underground so someone will come tomorrow, within 24hours to fit it. Tomorrow comes, no internet, told I will have to wait untill Monday, Monday comes and no internet, told someone will come Tuesday and internet should be on on Wednesday. I then Cancelled the whole thing, don't want anything to do with these idiots. They have the cheek to say if your not in for your appointment then there is a 65 pound fine and then leave me without internet for 6 days and God know how much longer I would have to wait. Don't give these guys your time. They are pathetic, I had to contact them every time aswell.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Liverpool TalkTalk  
Appalling Talktalk customer service after our phone line blew down in a gale. My neighbours were reconnected within a couple of working days but the BT Openreach engingeer said they couldn't reconnect us as Talktalk had not reported the fault (which I had notified to Talktalk within hours of it happening). 2 weeks later we are in the same situation, Talktalk keep promising to phone me back and 3 times haven't. It seems they have no record of the fault... Beyond useless. I advise you to never use this company
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Barrow-upon-Humber TalkTalk  
Honestly wouldn’t even rate anything a star. Ridiculous customer service. Went into a payment plan took money out account on day the weren’t supposed to, refunded me the next day I paid the bill on the account then yous processed to take another payment from my account a few days later. Refused to cover bank charges caused by the company. Staff are rude speak over you. Honestly worst broadband company in the world and they clearly have no care for their reputation as they do nothing to change or help nothing but a hassle can’t wait until my contracts up to leave them forever
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Glasgow TalkTalk  
Well I placed an order for broadband middle of last month, waited in all afternoon fir them to hook it up, no show contacted them who said they had cancelled my order, as I wanted to keep my number, I don’t know where you got this from, but as I don’t even use my landline just the broadband that wouldn’t have been a problem, I wasn’t told about this, I wasted all this time, plus more time getting passed online to talk to the right department etc, they don’t care, now I have to wait until the 16th of October to get another company to instal broadband, as my old internet stops on the 14th leaving me without internet. When I had left well enough time ......... I am so angry. I also work ten hour per day. So I don’t really have that much time to waste. So thank you very much for nothing. You are an absolute disgrace of a company
  • Satisfaction
    1 star
  • Customer Service
    1 star
Edinburgh TalkTalk  
The service with Talk talk is very poor. The broadband speed is very slow. do not use talk talk.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bourne Lincolnshire TalkTalk  
Talk talk service was pretty appalling, the speed of the wifi was abysmal and the cancellation process was made as difficult as physically possible. Would not recommend there services to anyone and will certainly not be a returning customer.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Glasgow TalkTalk  
With Talk Talk I had the worst broadband service experience ever. The speed was extremely slow and the band totally unreliable.
The customer service is non-existent. customer orientiation at all. Talk Talk captures new customers with attractive prices but not delivering quality service nor right customer care.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Richmond TalkTalk  
Thought I would give talktalk a go as was sick of my current providers charges increasing, I shouldn’t have bothered. Within 3 days of having it installed could not get internet upstairs and as soon as I stepped out of the house into the garden the internet signal was gone. Talktalk were not able to fix the problem, waste of time customer services with no knowledge at all. I was able to break the contract within the month due to the service being unfit for purpose. It’s true, you pay for what you get.
Oldbury TalkTalk  
No emails since 18th sept wasted hours and hour on customer service and technical dept THEY DO NOTHING they never phone you back and l am still with out emails if l could have scored nil l would
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Northamptonshire TalkTalk  
Problems from day one. Very slow speed and constantly drops off and cuts out altogether. After one review they called me and promised to fix but never called back on the date promised and never fixed issue. I want out of contract as I have had enough. Spoils my movies and can't play games as too slow.
Never sign up. I would not even if it were free
Accy TalkTalk  
Thank God I found this website.
I took a deal to switch to Talktalk a few days ago and started worrying straight away. Their call centre is a shambles, it's so noisey I and they had to repeat everything multiple times. They are completely stupid and dunb. When I told them my telephone line number to dheck if I could get broadband they said it did not exist. Realy? I said "We are talking on that line at this moment." - no reply. A few hours later I received an email saying "We've come across a problem getting your service up and running. Don't worry." I tried to log-in to my account when they email my password setup link. After I logged in "This page does not exist" 2 days later still nothing. I'm cancelling right now before they f*** up my existing broadband and cancel my D Debit.
Thank you everyone on broadband.co for warning me.
Glasgow TalkTalk  
I would NOT recommend talk talk they charged me twice for a service they didn't even provide my broadband wouldn't work then they couldn't fix it but gladly took my money wouldn't refund me and there customer service agents are so rude please do not go with talk talk they are absolutely a joke of a company
London TalkTalk  
If there was an option to give no stars I would! I never write reviews but am so angry with TalkTalk I don’t want anyone else to experience how awful they are. TalkTalk are an absolute joke and should be avoided from the very start. I live in York and signed up to their new Ultra Fibre Optic (UFO) broadband which is not only at a good price, but claims up 900 mb/s. I had the Wi-fi box installed into my house with no issues and from a very friendly engineer. Unfortunately this was over 6 weeks ago and I still have no internet. Apparently there is a data base issue which means the router in your house will not connect to the fibre optic. Their engineering team seem very reluctant to rewrite the code because apparently it’s just too big a job. They cancelled my order, ran some tests and claimed it would be up and running. They placed a new order with me, and hey presto it still doesn’t work. So after 6 weeks of waiting they told me that they just can’t provide me with internet and it would probably be another couple of months before they could rewrite the code in the database. The customer service is appalling. I rang them about 15 times throughout this period to get an update, just to be told that they can’t provide any timeline on when it would be fixed. This is not an isolated incident either. There are around 30 other houses in York which are also affected and is actually probably much more. If I hadn’t been so pushy with ringing them to demand answers I’m certain I would have been left in the dark for much longer. Not only have they literally wasted hours of my time, there is absolutely no compensation. The Wi-fi box was on for 3 weeks charging and costing me money to run before I got so fed up and eventually turned it off. I will also be informing OFCOM and hope others who have experienced such awful service do the same. I sincerely hope the company gets fined or forced to review how it runs its business and treats it customers. DO NOT GO WITH TALKTALK!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
York TalkTalk  
I have recently had the need to contact talk talk with various problems ,one of which I eventually solved myself. My complaint is that on two of these occasions, although they knew my phone number my email address and my voice is my password had been confirmed, the operator was talking about another customer.s account. On one occasion for nearly half an hour. I despair of the security process.
I am frequently losing my broadband. After the most recent contact I was asked for feedback on a questionaire, but having gone through hoping to have the opportunity to complain I was informed that I did not fit the criteria. I suppose being 85 excludes one from having either brain or a valid opinion.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    1 star
Westgate-on sea TalkTalk  
worst customer service, call centre is based abroad and the lines are so crackled it is a joke. Very difficult to leave them as well, they will hang up the phone to delay you. On the other hand the broadband is a real postcode lottery, connection is never stable. I guess we paid for what we get for, but that is not what they promise in the beginning. Stay away
  • Satisfaction
    2 stars
  • Speed
    2 stars
Manchester TalkTalk  
Absolute joke of a company, don't know how they are still in business. For over a month we are trying to get internet installed at our flat. 3 times! THREE TIMES!! they have sent the engineer to the wrong building in our development, each time they told us to cancel and place a new order as they need to issue a new job number in order to send him to the right address. Two weeks waiting time after placing each new order. Last time we even called them to make sure they have the right address and after keeping us an hour on the phone, mostly on hold, they assured us they got all the details right, only to be called by the engineer on the morning of the installation, and be told he can't install it as they sent him to the wrong building!!! I don't even understand how this is possible, I swear, who even hires such incompetent people?? All these negative reviews are justified, do yourselves a favour and stay away! You've been warned
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Manchester TalkTalk  
This company is the worst ive ever dealt with they continue billing me despite me saying ive left property into temporary accommodation ive asked to cancel and they have not. today i asked for it to be moved to temporary accommodation and they not helping they keep billing me ive had enough it really upsetting companies like this exist. customer service is very very poor. Im just stuck i really dont know how i get through to them
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Bedford TalkTalk  
Would like to give my feedback to the the engineer (Jason) who came by to install the line and made sure that I had my internet running. He was very considerate and helpful.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
Enfield TalkTalk  
I have slated this company in the past as had terrible customer service because it is outsourced. Went on to there twitter page and problem was resolved.

Recently I upgraded and my new hub and speed is totally brilliant and the deal was £23.50 for 18 months with the new hub which looks in a different league to the old one!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Kings lynn TalkTalk  
It's the same story every time I need to talk to them. Talk talk are absolutely useless. Their connection is patchy, their customer service is shockingly bad. They're not even cheeper than the more reputable providers these days!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
CARDIFF TalkTalk  
Bloody horrible internet speed. 500 kb/s.
Would be bearable if they didn't disconnect every 2 seconds. I was disconnected for a week (due to some "technical issues") and they pretended like it did not happen. Never again.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
TalkTalk  
Very annoyed with talk talks customer services I don't believe they are very understanding or helpful.
I have been a loyal customer always paying my bill within the time frame and always accepting each problem.
Numerous phone calls I have made to better my service which on talk talks behalf haven't compromised with me on. Today I had been charged extra on my talk talk bill and as I call to express my frustration they aren't very helpful and are refusing my refund almost immediate this has now left me in a difficult financial state this is very unexceptable especially when talk talk wrongly charged my account this is outrageous do not consider talk talk bad service bad connection and unreliable!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Borehamwood TalkTalk  
I'm sorry I went with talk talk. Ever since I got installed back in march 2018 I've had nothing but trouble with my broadband and phone line, I called them last night about having no internet connection, they tell me it's a fault with one of BTS line which talk talk rent from bt, so in other words, they're passing the book.this will take 72 hours to resolve the problem which isn't good enough. I'm thinking of moving to bt if this problem isn't resolved by tomorrow
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Wirral TalkTalk  
Absolutely disgusting company avoid at all cost , not interested in anything but your money
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
I am a new customer, After connecting my router the broadband wasn’t working. I phoned customer services this is based in South Africa, I spoke to customer services who told me rudely to “call back in 2 or 3 hours and maybe someone else could help me” I was on the call for 90 minutes trying to cancel my new contract. I was told I was 1 day out of my 20 day cooling off period and would have to pay £285 I asked to speak to anyone who could detect why my broadband isn’t working. I have to wait 7 days for an engineer. The unprofessional attitude and incompetence of customer service is horrendous, DO NOT CONSIDER TALK TALK
  • Satisfaction
    1 star
  • Customer Service
    1 star
Loughton Essex TalkTalk  
After being told my internet so slow by others went on holiday used another provider it was amazing..came home phoned talk talk querying the price increase and connection speed to be told I needed to do line speed test..I m not very techno and got mad and said do you know I.m not an engineer I can't be trained In 5 mins to download this do this do that I only have a phone no computer forget it it will be easier to leave..I.m now in the process of moving cross fingers..hopefully gone are the times pages won't load takes two attempts..gone are the weekly job of switching off the router and maybe now when there are two of us usei g the WiFi at the same time we can both surf happily..
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    3 stars
Warton TalkTalk  
Hi my internet not working last one year I make complaint so many time but they unable to fix it so I decided to live and I have to pay fees for living they Rob me please stay away from this do he co
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Dundee TalkTalk  
This is a komplet nightmare . They should not been takeing people’s money for nothing ,they should be put to jail all of them . I personally hate the game they playing and please please please don’t never never never sign a anything with them they are awful all of them
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Warfield TalkTalk  
I Have Ben with Talk Talk for 1 year and a bit customer they provide worst service You can ever ask for. Even they are cheap it is not worth being stressed . I would not be a customer with them even if they provide free service anymore .
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
Terrible service, no one understands what you are asking, feel like you are going round in circle over and over again when trying to resolve an issue. You could spend 15 hours on the phone with this company and would still come off the phone call knowing no new information from when you started the call. Absolute waste of time. Don't waste your money. Go with EE! Their call centres are in Newcastle, they understand exactly what you are talking about and have the best customer service ever. I have a personal contact with a direct email address who can sort anything out with the click of his fingers! Don't waste your money with this waste of space company!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
Grantham TalkTalk  
A truly disgusting breach of customer care of duty. A brazen denial of customer rights and obligations, deliberately designed to prevent customers from obtaining any sort of satisfactory support.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
BATH TalkTalk  
The service is entirely awful. Everyone's trying to be nice, but no one gets anything done and they just keep making mistakes on my bills and with my broadband over and over. It is not worth the stress and ALL OF THE TIME you have to waste fixing their mistakes. Do not sign with TalkTalk.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Hendon TalkTalk  
Shocking. Won't let you exit contract due to poor service
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bracknell TalkTalk  
Horrible company for months now been having problems with the wifi when i can get through to them the test they run are useless as its a problem with the hub itself when say that to them they dont listen and carry out thier perfetic test rang them today explained the problem and they just hung up. Not a happy customer and i will be slating talk talk where ever i can.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
bridlington TalkTalk  
Absolutely terrible customer service, complaints not felt with rude and unhelpful staff, no response to emails made and am still waiting for a refund to be made back to myself. Can’t wait to leave when my contract is up next month.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
West sussex TalkTalk  
Worst broadband provider ever. I have to wait 72 hours for someone to call me. What was the point of having 7 days a week service if they can’t fix broadband connection on the day you need it. Same
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Dagenham TalkTalk  
SHOCKING SHOCKING SHOCKING SHOCKING SHOCKING SHOCKING SHOCKING SHOCKING
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Brewood TalkTalk  
Really do not like the service, how they treat their customers. I've got a problem with internet connection, they run some test and say that an engineer need to come, nearest available was in one week, but they said I would have the connection till that time but with same problems. But I don't know what they've done and I haven't got any connection at all. I called them again and they found an engineer to come next day, so I was happy to hear that. But no one showed up, I lose a day to wait for an engineer because they charge you 30£ if you miss it...but what about if engineer didn't come??? I call again, and was told that it was rescheduled, but no one did not call or write to say that. So again, next day, I am waiting for the engineer visit, and guess what, no one showed up. One more day of my life is gone for waiting of nothing.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Newmains TalkTalk  
Terrible customer service!!!! Only just joined but we arr already cutting them off!

Told that an engineer would come in a 6 hour period. No one showed up. After ringing for hourd, we were told no one was coming because they decided not to but no one had bothered to tell us. Customer service staff are extremely rude, unhelpful and inconsiderate.

They do not disclose to you everything you need to know and they tell you one thing when you sign up but do not keep these promises once you have actually signed up and paid.

Changed our landline number without telling us even though we requested to keep our old number. Even though they had changed it behind our backs they hadn't even told us what the number was!

Broadband isnt even working!

Avoid!!!!!! Honestly you've heard it here
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Hatfield TalkTalk  
Potential customers be aware of joining TalkTalk; It is near impossible to get away from them. Even when they agree zero penalties they will immediately bill for full termination cost. You can spend endless hours talking to foreign customer Centers’s in my case at least two different countries). But never the same person or any way of picking up the thread from one agent to another. Keeping transcript of conversation are also useless as they only record selected parts on their side. There is no way of comparing these conversation record as they will not forward you their copy and will not accept your copy (TalkTalk has no email address). TalkTalk Customer Service Manager eventually offered to reduce the termination charges by half. Naturally I refused this offer.. If you are within the 20 cooling off period or the 30 day Customer Service Guarantee offered to new fiber Customers, they will still bill you. I have been with them for two weeks most of the time talking to people in these call Center with nothing resolved. Looks Kline taking another 8 weeks before we get arbitration involved and maybe even longer to get back any money owed to me. Be aware TalkTalk are seriously bad for your health.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    3 stars
Watford TalkTalk  
Terrible service lack of Internet at weekends. Overall shocking. Asked to leave and they are saying I will be charged unless I wait (with no Internet) for 28 days. Please don't use this company. Insulted they even offered me a 3pound refund for all the hastle they have caused me. I even fell into the trap of upgrading my Internet and nothing changed. Go to somewhere else.... Honestly!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Manchester TalkTalk  
I joined talktalk and they where the worst company I have been with had to spoke to some one on the phone and later found that I had to contracts for the same address when I complained they ask me for£78pounds for to start a new contract which I already had then a friend of mine told me to join ee and after leaving talktalk they kept sending me a bill for the router ,since joining ee I have never had a problem with them and there prices when you take a contact they will give you a discount and found them to be the best I get the internet and my landline for £38 pound with discount £28 month
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
stockton on tees TalkTalk  
Awful! If I could give them no stars, I would! We had constant problems with our broadband, the main one being extremely slow internet. The welcome letter guaranteed a minimum of 3mb/s but it never got above 0.5, the letter said to wait 2 weeks which I did and then after several calls, all of which took over an hour on the line while they did diagnostics and tests and each time said wait 10 days and you will definitely see an improvement and if not I would be able to leave and have all money paid to them refunded. Well that never happened so after 2 months, I was fed up and called to cancel. They insisted I paid exit fees (16 months x £18) even though they broke their contract. They said there was no chance I would ever be refunded any time that we had already used, even though for the most part there was no service and after over an hour AGAIN on the phone to the manager, I got nowhere so opened a formal complaint. After 3 days, another manager contacted me and in his words "as an Ct of goodwill we will let you out of your contract". So even though i was fully within my rights to leave free of charge, they made it escalate to a formal complaint and a lot of hassle for me, for no reason whatsoever. I decided not to take it further and ask for my funds refunded as it was a lot of stress just leaving talk talk! Do not use this company, they are absolutely dreadful.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Nottingham TalkTalk  
Terrible service. Rude, incompetent customers services staff that make empty promises just to get you off the phone. When I made a complaint they basically said they were under no obligation to offer me compensation for the hassle and upset they had caused me. What a horrible business model.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Manchester TalkTalk  
Potential customers beware. Do not take up a contract with TalkTalk.

TalkTalk advertise on the TV, and will tell you over the telephone, that their 30 Day Guarantee allows you to leave if you're not happy free of charge.

TalkTalk engineer failed to attend a confirmed appointment to carry out installation at my home after I had taken an un-paid days leave. No contact from them, no apology, no explanation. I cancelled my order within the 30 days and now they have sent me two bills, Early Exit Fees £279.85 and a monthly bill of £36.54 for a service that they never installed and never took over from my previous IP provider.

It's scandalous that this company, which comes under the BT umbrella, are allowed to do business. Do yourselves a big favour and choose a different Internet Provider because this lot are criminals and regardless of what they advertise or tell you they will be lying.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
West Oxfordshire TalkTalk  
Did not meet my expectations when it came to speed or reliability even though I had fiber. There was nothing talktalk wanted to do about it. I ended up paying the rest of my contract just to be able to move away from them.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
TalkTalk is the worst network ever, no value for money, shady terms and conditions, they will actually charge for services not rendered. Very unhelpful staff. Big mistake. They are a total joke
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Birmingham TalkTalk  
I have experienced everything the other reviewers have experienced. The only difference is I have only been with them a month and had nothing but problems. When my land line rings and I answer the call my router drops out. Also it drops out several times a day. Completely useless. We left BT because their price increases became too expensive for me being a pensioner. I have run out of ideas who to go to, we have no fibre optic here so choices are limited.TalkTalk can do one.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
OUNDLE PETERBOROUGH TalkTalk  
I switch BT to Talk Talk becouse thier adverttise speed was good and price was only £34 per month but now my broadband speed is much less than they advertise and price also gone up within the four months so I am going to end this contract
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    2 stars
WATTISHAM TalkTalk  
Terrible company, they cannot answer questions, they say one thing and do something else (lie).
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Colchester TalkTalk  
Don't be drawn in by the cheap prices, you get what you pay for with talk talk! My broadband was fine for the first 6 months albeit slow but now it goes off everyday, contact them for help get the usual turn it off and on again after 30 seconds.. working again so they assume issue fixed! Goes again following day, repeat process, try and live chat agents useless, no point trying to call. AVOID
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Nottinghamshire TalkTalk  
I too was sucked in by the cheap prices. But it is true what they say you get what you pay for.

Talktalk were an absolute joke they over promised and under delivered. took £70 out of my account when they told me the set up fee would be free no one even came to my house I done the set up myself and wouldn't give me a refund. On top of that when I did say to them that I was leaving they said can I give my box to someone else. NO CARE FOR THEIR CUSTOMERS. all round rubbish service and the speed for fibre optic was so rubbish I ended up using my phone data instead. NEVER AGAIN AND I WILL NOT BE SENDING ANYONE I KNOW YOUR WAY.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
hertfordshire TalkTalk  
Avoid at all costs.i switched from bt and was promised faster internet but only getting 1.2 mb on the fast fibre which is a joke.i have been in contact 5 times now to be told someone will come check it but nobody ever comes.i only gave 1 star because i had to.stay away there rubbish
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Filey TalkTalk  
Terrible company, terrible service avoid at any cost!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
TalkTalk  
Tempted by low prices I switched to TalkTalk. Big mistake, broadband speed .02Mbps at best & kept losing connection. Complained via web chat & a number of emails but no resolution just going over the same things again and again. Moved back to Plusnet and getting 1.0Mbps not ultra fast but much better. Since then TalkTalk have failed to answer my emails about a contract termination fee which I will not pay because they could not provide their own minimum guaranteed speed.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Suffolk TalkTalk  
I have "fast" fibre. Speeds cuurently 4.28 down, 2.61 up. Web pages often time out on iPad even after rebooting and clearing history. Really pathetic. Was faster before I switched to fibre
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Orpington u_bob@hotmail.co.uk TalkTalk  
Omg I advise anyone looking on here deciding whether or not to join talk talk not to do it !!! I joined 16 months ago and have never been as stressed in my life. From the beginning it was so bad, buffering constantly to the point where I had no Wi-Fi at all. This went on for the whole 16 months to the point where I literally had about 1 hour a night when I got in from work. I rang so many times and got no where every time " let's go through these checks
Bradford TalkTalk  
Terrible customer service. Philippine based call centre really don't do the company any favours. 'Technical support' took over 1 hour for a very basic query and the level of support and service was appalling.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
London TalkTalk  
Extremly slow responce, inconvenient appointments, it took them 2 weeks to send an enginner who could not fix the problem.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Southend-on-Sea TalkTalk  
Just don't invest in talktalk's wifi services. Wifi can't even stretch a couple metres even with the extender which we had to buy from Argos. Waste of money.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
Their broadband was fine, worked pretty well.
But when I tried to move House it all went wrong. They couldn’t activate the new service so I cancelled and now 7 months later they are still trying to bill me for broadband they don’t supply. The worst thing is when I phone them they actually agree that I shouldn’t be billed and will fix it, but then next month rolls around and here comes another bill. It doesn’t help that you can’t understand the person that you try to talk to.

Just don’t sign up with them. Even if you think hmm it’s a pretty good deal, just don’t. Go with anyone else.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    5 stars
  • Reliability
    5 stars
Essex TalkTalk  
Horrible service...Connected with them on 20 august,on 1 september without internet already.Already 14 september,their engineer came on 12 september and did nothing and tell me to wait for another engineer,to fix the socket.Another engineer didn t come today,spoke with their customer service and they told me to wait for another 72 hours.Unbelievable disrespectfull company.Stay away!!!!!!!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Liverpool TalkTalk  
I have given one star because I wasn’t sure you could give nothing. If you’re reading this take it that I have given no stars. My service went live in February 2018 and I have never had a phone line, broadband or tv (the package I ordered) to this date so far - 13 September 2018. Admittedly I was not contactable initially as I was not living at the property, but now I have had to call them every time to chase this. Everytime I get the same response, we are going to test your line (it has taken 45 mins to get to this point) and I have been beside myself telling them they are going over the same stuff over and over again. They then put me through to complaints who then go through the same things, wanting to check the line etc, it is infuriating and wasting my time. back in august 21st I had to fight for their engineer to come out. He came out and said there is no service and they will arrange for a BT engineer. I was told as he left ‘if I do not hear from them in 2 hours call them to book the engineer. Surprise,I didn’t hear. I am so busy I didn’t get back for a couple of days (why should I do the chasing?!) and I went through the same questioning again. I am so fed up with Talktalk.
It did progress to a BT engineer going to my property but because I was not in they could not check it and closed the matter - no one let me know the engineer was going to the property!
Since then another complaint made and I dealt with a manager in complaints who promised everything will get sorted and not to call as I will hear from them by Wednesday. 10 days (including 2 wednesdays) I had to call again. I went through the same questions, can I confirm if I have a line? Can I confirm if I have checked the modem,....over and over again. I am almost shouting at them now when I have to call them. it is not their fault but for the training and processes talktalk provide their staff.
My advice to all is to go with another provider!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hove TalkTalk  
All was fairly satisfactory, until I received notification from talktalk that I had incurred in a penalty for cancelling my contract. Since I never did cancel my contract, I had to invest 2 hours of my life talking to costumer service, only to find out that another service provider had contacted talktalk and told them that I had switched to them (which I never did). Talktalk had believed this other provider, I don't know how, and had charged me with the penalty nonetheless, saying that I will be refunded if I agree to a further contract with them. Seeing this as my only choice, I agreed. I am currently awaiting said refund. I felt scammed by both talktalk and this other provider.
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    3 stars
Southend-on-sea TalkTalk  
I've been with Talktalk for a couple of years only because they are cheap and I can't afford anything else at the moment. I have had numerous occasions when a Talktalk and BT Open Reach engineer have had to come out to fix problems. Twice the Talktalk engineer failed to come within the allotted time and surprise surprise if I had not been in they would have charged me £30 but you get nothing if they fail to meet their obligations. I have been without the internet for a week and as I use this for my work I have lost a weeks worth of my livelihood. They offered me £5 for this and £1 something for not having access to the internet. I was also unable to access Nowtv, which I pay for but got no refund for that, and any other tv apps. I wouldn't advise anyone to choose them as their internet provider. I shall be leaving as soon as I can.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Scotland TalkTalk  
The worst customer service I have ever encountered. Talk talk have admitted to me that they have made a mistake in charging me further admin fees, however they still require the fee. When communicating in on line chat,they take for ever to reply,crib board training. Do not use talk talk, they make it intentionally difficult to contact them , they will not provide any email to make complaints.stay away. Terrible company
Fareham TalkTalk  
Truly awful customer service. The Indian call centre is dreadful - it's like talking to a robot as they go through their script, asking the same question several times. Their own engineer - when he finally came out - was unable to fix the problem. The BT Open Reach engineer eventually fixed it, but it took almost a month to get to that point. As soon as I'm convinced someone else is better, I will be switching ISP.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Warwickshire TalkTalk  
Please please don’t sign up with TalkTalk. They are unquestionably the worst broadband provider on the market. CustomerCare is a call centre in a third world country where the untrained call handlers just guess. Yep, that’s right. They guess. It’s now day 5 of our internet not working and we are still no nearer a solution. Apparently it’s because the phone exchange has developed a fault for their product only. No other homes on our road are affected. Just us because we are talktalk customers. When it is working it’s painfully slow with many breaks in coverage. Choose Anyone else, you’ll thank me.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Wilmslow TalkTalk  
No one should use TalkTalk. Their customer service team are awful, I have to ask questions at least 5 times before they actually answer it. They don't care about retaining customers, and as I am out of contract (because I am about to move so don't want to sign up to a contract) they are not able to do ANYTHING on their systems apparently, and so don't care that I will never be signing up with them again. Do yourselves a favour and sign up to a decent provider, with decent customer service team like Plusnet. I will be making a complaint about TalkTalk as well.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Eastbourne TalkTalk  
The issue that I have experienced was: I made an order on 07/09/2018 for tv and broadband, this required a £50 upfront payment which I paid. Then the following day, 08/09/2018, I received an email and sms stating that there was a problem with my order but it was being solved. I found this a very strange thing to say to a customer if there is nothing I can do about it why even tell me? And there was no problem taking £50 from me! So I phoned to see what was going on to be told that the reason the order was not proceeding was because of an old landline number I had asked to be transferred over to my TalkTalk account. The only reason I provided this old landline number was because I was ASKED TO, I do not even use the landline so I could not care less for it I only put the number in because TalkTalk ASKED ME TO. The woman apologised and put me through to yet another advisor, saying that they would start a fresh order but that I was not to worry the £50 upfront payment would be transferred to the new order and I would not have to pay any other upfront costs. This turned out to be a lie as the advisor said that I WOULD have to pay another upfront cost but that the money would be refunded to me within 24 HOURS!!! ANOTHER LIE!!! Because I was then put through to another advisor! Who said it would be 10 DAYS!!!!! At this point I am absolutely furious but willing to give them another chance only because it saves myself the hassle of having to go through all of this with another provider; and given the fact TalkTalk now has £100 of MY money, I’ll be making sure I get it back before I even think of going elsewhere. So at this point I have been promised a £50 refund within 10 days and also the service (tv and broadband) I had paid for in the first place. But I get an email saying my REQUEST for a refund has been rejected! I did not request anything I demanded my money back simple as that it is my money that I am owed! So now I have decided to cancel the full order and now want my full £100 returned to me, having to phone and speak to yet another series of clueless advisors not even based on the UK (very stressful when your angry enough as it is and nobody can understand you) I was promised that the £100 had been sent back to my debit card the one they took the money from in the first place which I obviously have the bank statements to prove, for me to get yet another email saying my REQUEST for a £100 refund was rejected!!!! So I once again have to phone this ridiculous joke of a company, for a manager named Mario to say he has now successfully processed a request for my £100 to be refunded to me via cheque, as clearly there is some sort of problem for TalkTalk to put my money back into the account they seemed to be able to take it out of no problem.. but yet again the next day another email saying this has been rejected, I phone and have to speak to the most rude arrogant woman who was talking over me shouting as if she had any right to be frustrated when I’m the one being blatantly robbed! I have received no service from TalkTalk and have given £100 of my money for NOTHING! I’m the one who should be angry!! This extremely unprofessional woman ended the call by promising the £100 had been returned to me via my debit card even though I repeatedly explained I want it via cheque, she literally talked over me and ignored me when I was saying this and eventually hung up on me, I recorded her promising that she had sent the money to me, I then get a call to say this was rejected as £50 has already been refunded to me, even though my bank statement and the advisors from my bank have clearly says otherwise! The 2 most recent transactions on my bank statement are ME giving TalkTalk two seperate £50 payments!! The woman became very rude demanding I take this up with my bank who have already told me it is not their responsibility to refund money that TalkTalk owe me, which is understandable considering TalkTalk have £100 belonging to me and my bank don’t! At least 8 TalkTalk advisors and managers tried to pull that one “try claim the money back from your bank” obviously what their employers tell them to say in the hope that customer’s banks will give them the money back so TalkTalk can keep what they have stolen!
As TalkTalk are insisting they have sent £50 to me which can take 7 days, I have no choice but to wait 7 days to see if it has been sent or not, and have just came off the phone with another advisor Rhea who says she has worked for TalkTalk for 2 years and can absolutely garuntee that she has “successfully” sent the remaining £50 back to my debit card, meaning they do not owe me any money, even though neither of these £50 payments have went into my bank, which is odd because they managed to take the payments from me within seconds but when it comes to them giving people their money it’s a big hassle. Lie after lie from this absolute joke of a company, I haven’t just last minute decided to change my mind about going with TalkTalk and therefore inconvenience and disrupt the service TalkTalk were trying to provide.. this was a series of mistakes on their part which ultimately lead to me having no choice but to demand my full refund and I’ll go elsewhere for tv and broadband. I’m 36 weeks pregnant and in the middle of moving into my new house and for days now I’ve been in tears of frustration and being sent round in circles about all of this, I should not have been overcharged in the first place and none of this would have happened if the advisors would have got things right and not each told me lies I would have been more than willing to continue my order with TalkTalk and have them as my tv and broadband provider. as i have already stated I did give them 3 or 4 chances to make this situation right but when I have advisors on the phone telling me one thing and then getting emails completely contradicting this, I can’t help but not trust this company there’s no way after all this I am going to want an 18 month contract with them. Will be recommending all family and friends avoid this company, reviews are shocking aswell I’m very surprised this company is still in business. If my money is not in my bank within 7 days, I will be forced to have my lawyer take this further as there’s no way I’m letting a company of this size and wealth blatantly steal £100 from me, someone they have done nothing for in return, I don’t even have the tv or broadband I literally owe them nothing!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Glasgow TalkTalk  
Ever since I got talk talk broadband I have been contacting them on a weekly basis. They do the same checks , and keep sending new routers, they give a million reasons for the low connection but they just don’t let me go. The max speed I have had is 0.6mbps. The worst I have had is 0.3mbps. Most of the fault managers have been rude saying I am still getting their minimum speed guaranteed. And for this connection I pay £18
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Milton Keynes TalkTalk  
Talk Talk scam !! Beware,
I changed my broadband to Talk Talk last December. I have not passed on my new home phone number to anybody, only talk talk knows it. I have since deleted 20 missed calls, then another 23 , looked tonight and there are another 17. I have answered about 6. These are scam callers who say there is a problem with your broadband and they want you to run a diagnostic test on your laptop. What they do is install a piece of software that they can use to access your laptop, then want you to log on to your bank to give you a refund but then they steal your money because they can see your login details.Talk talk are aware of this but the scam continues. Please let all your friends and family know, especially the elderly who are more vulnerable and think something is actually wrong. Cancel talk talk as your provider as information is being leaked of new customers. Talk Talk are doing nothing !!!! Please share.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Wallingford, Oxfordshire TalkTalk  
Worst company i have ever delt with. Constantly get things wrong, never fix problems, very rude. Had me crying many times now.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
Oxford TalkTalk  
I had the pleasure of speaking to customer service provider Mary - Jane, she not only conducted herself to the highest of standards but was extremely polite and helpful. I had the issue that needing sorting fixed within a matter of minutes and all her best efforts were focused towards ensuring i was happy with the service and protecting my services in the future. REALLY IMPRESSED, THANK YOU!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Liverpool TalkTalk  
Please run far away. They have put me and my housemates through hell. Countless phone calls where no one keeps any records. Guarantees of call back that never happen. The emotional nightmare of dealing with talk talk is fair to anyone. There is a big problem with process, communication and even our broadband when we finally got it wasn’t worth the wait. We upgraded and hardly a difference. I am writing this because no one should go through the problems we have suffered. I’ve been in tears in frustration on the phone more than once. Please talk talk take responsibility for all of these issues and value customers better.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
Almost as good as my toaster.
TalkTalk  
Had Talktalk for a number of years, and it has always been trouble free for me. If the price remains the same I will stay with it.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    4 stars
Llantwit Major. TalkTalk  
Been with them almost a month now, recordered a fault the first day my internet went live as I was getting speeds of 0.5mbps when the lowest guaranteed speed is 1.7mbps and they predicted I should get atleast 2-4, they have sent out 2 engineers. first engineer did nothing, second engineer left after he couldn't get the speed past 900kbps and considered the issue "resolved" Called several times explaining the issue is a line issue, used the webchat explaining it is a line issue, used the community forums explaining it is a line issue and TalkTalks attempt to resolve this issue? Send me a router, I can't wait for my third engineer to come out and be unable to fix this problem so I can exit the contract freely.
I wish I could give this review 0 stars.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Sunderland TalkTalk  
Terrible company, got no signal at all. Got no help from the helplines. Just got sent round in circles. I cancelled my account now i cannot get into it to pay my debt and is going up and up and i can't do anything and am now being harassed by bailifs. I have called countless times to try pay and they cannot help me. DO NOT WASTE YOUR TIME MONEY AND EFFORT THEY WILL RIP YOU OFF!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
london TalkTalk  
Appalling, rude and completely useless sales team.

Prank called me several times on a Sunday morning because I did not answer two calls from them on the Saturday.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Brighton TalkTalk  
Worst company I’ve dealt with ever problems with intermittent broadband for six months customer service if that’s what they call agents that either don’t understand English or you can’t understand them don’t even speak clearly .....although gone on for six months they claim I first spoke to them just 10 days ago ....unfortunately I can’t leave till February 2019 can’t wait my advice do not sign
up unless you want to experience hassle and zero service
In the last 5 days I have spent around 16 hrs speaking with them was totally exhausted and frustrated with them
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Staffordshire TalkTalk  
When you don't have better thing to do & want to waste 2 hours of your daily time , Chat or Call the Talk Talk support team. One of the Top rated worst customer service team i have ever experienced. The Sales team commit false assurance to customers & they route you in loop to customer support & then to Order management team for you to keep chasing them. Talk Talk CEO hope you are seeing these feedbacks ?. You call a support personal & they gonna keep you holding for couple of minutes & you are surprised to see a new person asking what can i do for you - phone goes quite suddenly you wait for 5 mins & disconnect ; call them back again ....loop...loop
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Warwick TalkTalk  
Worst company ever. Slow internet keeps dropping and constant outages. Customer service / technical department just keep Tring to run speed test and tell you they'll do something to improve but never do. After 28 days I'm legally allowed to leave without penalties which I am doing and going back to sky who are not actually costing me much more.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Sheffield TalkTalk  
would disconnect randomly and very often, the internet was always much slower than what was expected. I cancelled my service with them early and they were very easy to talk to and made it very easy to end my contact with them. Good customer service terrible broadband speed and reliability.
  • Satisfaction
    2 stars
  • Customer Service
    5 stars
  • Speed
    1 star
  • Reliability
    1 star
Coventry TalkTalk  
The worst internet connection and customer service. Avoid!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Belfast TalkTalk  
Been with talk talk for 10yrs plus, service was good, then last year we had intermittent service, complained to service department which was like pulling teeth, hours and hours of phone call to Indian call Centre, a total waste of my time, months later no improvement, complained again sent me a new router and it improved for a few month, then back to intermittent service for 3 months.
I couldn’t face phoning India again so moved to BT service which is brilliant, no issues, unfortunately had to pay T/Talk £150 to move providers (for their ineptitude, but worth it to get rid of the stupidity)
I Canceled my direct debit but paid the fee, Talk talk said it was late so they’ve added late payment fees and are now hounding me with more fees and threatening letters.
I know I didn’t need to pay the leaving fee and could wait for the court to agree with the fact they hadn't provided the service & I know I would have won, but I value my time and I think T/talk know that so they keep sending threatening letters.
Take my advice do not use this company, don’t even consider it, you will likely regret it.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Sheffield TalkTalk  
Horrendous company to deal with. Have had issues with all services for months yet cannot get to speak to anyone in the UK for assistance. Going round and round in circles with staff from the Philippines who have appalling grasp of English language. Have written to the CEO in Southampton on advice of Ofcom. She's ignored my letter which demonstrates the utter contempt shown towards customers who pay her, probably extortionate, wage. My elderly father was made ill recently also trying to deal with them on a separate issue. Talk talk don't care less so avoid at all costs getting involved with them.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Berkshire TalkTalk  
It would be an understatement to say TalkTalk was the worst company in anything I have had to deal with so far in my life. From poor customer service and technicians reading the same two bullet points of "fixes" and becoming stumped when they don't work followed by a 50% chance of having the phone hung up on you, to a horrendously unreliable connection, frequent outages and slow speeds, this company has more than earned its status as "Worst Provider in the UK" for the past two years, and seems to be adamant on making it three.

Every interaction with support seems to be a 20 minute session of them trying to absolve TalkTalk of any fault. Be prepared to pay out of pocket for a new router to test with, ethernet cables, wifi boosters and so forth before TalkTalk will consider the problem being from their side (which is compensated by a miniscule £5 of your next bill and still no fix to your problem). Although one of the cheapest ISPs in the UK, what you pay will still be seriously more than you get, and you'll be paying twofold in emotional labor and extra equipment in an attempt to fix the problem yourself. My advice? Just pay the extra that other companies ask for internet, TV and phone. You will be saving yourself a lot of headaches and frustration in not having to deal with a company that cannot even pinpoint their own internal issues or customer's problems that doesn't involve a basic line test followed by the phrase "we haven't detected any problems", but are still more than happy to slap you in the face for a service they only provide a quarter of the time.

You will be begging to leave early, and that only happens with an extortionate cancellation fee. Just don't do it.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Newcastle TalkTalk  
Terrible company over all. So it was a 30 day wait u til I had an engineer come to install the connection, he damaged my wall trying to replace my old door bell as he thought that was where the connection would be (wtf) then the Wi-Fi came and it didn't work so I called them up and spoke to a woman in Pakistan (surprise suprise) they replaced it and I waited 7 days for the new one to arrive only for that one not to work either so I again called them up and said that I wanted to cancel the contract but unless I paid 300 quid plus to get out I couldn't. I haven't just got 300 quid lying around for this crap! So the 3rd wifi box arrived as I had no choice (3rd time lucky) this one actually worked but the signal didn't even reach upstairs so I called them again and they said I'd have to buy an adapter from then at another 50 quid (I don't think so) any way I got one from argos at half the price just so I could watch Netflix in the bloody bedroom. I've been with them now for about 18 months of my 2 year contract and I can't honestly wait for it to be over as I'm basically paying for something that doesn't work even with the adapter thing I got the internet is so slow it's frustrating, constantly disconnecting and reconnecting and buffering. It's basically aload of s**t don't bother!waste of time money and effort. Feels great to get that off my chest!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Wednesbury TalkTalk  
Moved to Scotland from London and therefore terminated my agreement - unbelievably poor customer service which eventually got an outcome when I stopped the Direct Debit but three months on still haven't received the £12.53 they owe me for over payment. Have written three times with all attachments They have yet to reply to my letters even though I asked them to and with their customer service you are wasting your time as it's clear the staff are reading from a script and can't take or make decisions. Pathetic - AVOID
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Alness TalkTalk  
So wish I could leave a no star rating for talk talk. Been with them for 2 and a half years the first year was great so took out another 12 months with them, had a few problems but I hardly used the Wi-Fi anyway but got a job where I had to use my computer a lot for work and then I noticed how bad it was, dissconecting every 5 minutes. Was on the phone every day regarding me internet, had this problem for 6 months. awful customer service so hard to understand any of them on a good day. So had enough at this point rang up to cancel me internet, at this point it's been over 2 years so wasn't under contract. Then got told I signed another contract for this year which I never and have to pay to leave.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Liverpool TalkTalk  
Absolute nightmare,engineer never turned up,customer service can’t speak fluent English and now I am getting a bill for coming out of a contract that I wasn’t using as there was no service!
  • Satisfaction
    1 star
  • Customer Service
    1 star
Manchester TalkTalk  
Worst company ever! So poor customer services. Without internet for the last 6 months but still charged for it. They wont cancel my contract without paying a amount of over £200. Amount that they already took from my bank amount in the 6 months of non receiving any services from them. This company have to go down.
Its a shame for uk. Customer service's english is so poor as well so very hard to have conversations.
Can not be any worst...
Stay away people
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
london TalkTalk  
I was with TalkTalk for a whole year with no problems and would have happily recommend it. However once we moved to a new home problems started. I phoned about a month before movingto see when I could get the internet moved and a new modem set up. I was told the earliest would be a week after we moved in and I thought ok. A week before they call me to let me know the engineer has been pushed back several days. That was the first sign.

It comes to installation day and I take a day off work to wait for the engineer who was supposed to come between 8 and 1. He never arrived. I phoned the customer service around 1:30 and they told me that i could just do it myself and no engineer was needed, despite the several texts, calls amd reminder emails telling me otherwise.

It is set up and works fine for two days before it goes off completely. So i spend most of the day troubleshooting myself and using guides to try and solve, I then finally call custmer support. For several hours I chatted with this man who made me go through all the steps I had already done. By the end of it he says he has no idea and will need to send an engineer round. I ask when will that be and he tells me it would be neary 3 weeks.

That would be a full month in our new home without internet which is outrageous and worst of all when I asked if would still be getting a bill at the end of the month for a service I was not getting he said yes. I then asked to be transferred t a manager who was very hesitant to help and didn’t really seem capable of much but he was polite. Despite complaints nothing could be done and id be down a month of internet with a possibility of compensation at the end, but not toll after it was fixed.

I called another company who was able to install a new fibre line within 3 days of my phoning for the same price and better speed.

Took me 4 calls to cancel my service, twice the call was cut off and the third the woman claimed the cancellation service was down and id have to call back. Absolutely terrible service and would rather have no internet than deal with the stress of phoning the custmer helpline ever again. Truly horrible
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Northern Ireland TalkTalk  
I will 2nd what Sarah from Essex has to say about your customer service. If there was a minus one star i would happily give that. The worst I've ever encounter, can barely understand what they are saying, and when you do managed to talk with someone who you can comprehend with, theyre not helpful and quick to past you over to another department. Wish I could get out of this contract!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
London TalkTalk  
I joined talk talk 1 month ago and my internet has gone off 5 times and is totally unreliable.
You phone and complain but the WiFi at the Witterings is rubbish.Im trying fast fibre and at the slightest problem I'm gone.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Chichester TalkTalk  
I have been without internet and landline for over 3 weeks.When it did work the speed was dial up which ruled out watching Netflix.I contacted the customer service several times to see if I could get a refund but that's all they wanted to do was sell me their new wi-fi hub at £60 for a service that only occasionally worked at all.I rate the customer service as appalling made worse by the fact that the guy had a poor grasp of English and a strong indian accent which was hard to understand.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
South Wales TalkTalk  
The worst company for both broadband speeds and customer service. The worst customer service I have ever experienced in my life from my initial sign up to my cancellation of services. Avoid at all costs.
TalkTalk  
glad to be leaving talktalk, there routers are usless, i know several other people who are leaving as soon as they are out of contract.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
sussex TalkTalk  
Awful broadband provider, I have been with Talk Talk for 2 months and so far my internet has been down for 6-7 consecutive days which is a disgrace and customer service showed no sign of fixing the issue or treating it with urgency. They are the worst internet provider I have ever experienced, you are better going with another company.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Peterborough TalkTalk  
2 Star satisfaction for the fact that i have internet. Talk Talk uses the same line as my BT, The internet i have had before, Never have i ever had such slow internet. don't waste your money with talk talk
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Wales TalkTalk  
Cancelled my contract after the price was raised mid contract. Talktalk kept on billing me. Sent over 30 email complaints to them. Not one response other than the automatic answer saying they would respond to my complaint in 3 days. I now have a county court judgement for an address I have never lived at from them. It was only discovered when i was turned down for credit.I am in the process of having the judgement set aside. I will then be forced to sue them for the damage they have done to my finances and reputation. Disgusting behavior. Terrible service. AVOID!
  • Satisfaction
    1 star
  • Customer Service
    1 star
Bracknell TalkTalk  
Absolute worst customer service I have ever received in my life. Condescending and no care for loyal customers.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Essex TalkTalk  
constantly awful in every regard, I would kill myself if I provided a service this poor out of shame
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
caergrwle TalkTalk  
Where do I start?? I have been with Talktalk business for over 2.5 years.
I visited my bank on Monday the 30th of July at 4pm and informed them that I wish to close my account as I have opened a new account at a different bank.

On Tuesday the the 31st of July at 9am while I was at a business meeting I was called by my staff to come back to office as the internet was not active.
When I returned to office I noticed the account is suspended so I immediately made the payment online using a debit card.
When I checked the account I was surprised o find out the payment was not even due until the 1st of August.
We as a web design company rely on Internet connection and while our internet connection was suspended I had to pay wages to my staffs (4 people) for 4 hours and 10 minutes doing nothing, Cancel my business meeting and drive 30miles to be back in the office and fix the issue, spend 1 hour 45 minutes of my time chatting online to Talktalk customer service, Speaking to different departments over the phone trying to restore the service while my payment was not even due.

**** Im setting up a website about talktalk business and how rubbish their customer service is so please help me with your experience and evidence ************************
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
DUDLEY TalkTalk  
I must say that I've not had to contact customer services very much, however on the last 2 occasions I felt that I had been threatened. The first time was when I was experiencing a serious illness and going through treatment. The second time was the weekend before last when I found out that people were not able to ring in. When I contacted Talktalk I felt that I was being shouted at and I felt extremely humiliated and frustrated. The advisor after more than an hour agreed to send an engineer free of charge. The engineer I spoke to was lovely and I explained that my issue had spontaneously been resolved so he said it was an outside issue!! I have been with Talktalk for more than 15 years, however my treatment has ensured that I will be leaving them when my contract ends in the near future. If you choose this company please take into account all the reviews on this site!
  • Satisfaction
    2 stars
South Wales TalkTalk  
Regularly get speeds as low as 1-2 Mbps, despite paying £30 extra for their higher rated Wi-Fi Hub modem. This company are a joke.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
East Sussex TalkTalk  
We set up an new contract with them because we just moved the talktalk service guy said there will be an engineer coming I’m still waiting for that engineer 6 hours later I’m sorry but BYEEEEE cancelling contract. They honestly think I’m a foool hell no
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Antrim TalkTalk  
Terrible!! Constantly down 3 days a week at least and they won't help me!! AVOID AT ALL COSTS!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Warwickshire TalkTalk  
One of the worst companies I've ever come across. You fall into a vortex of inadequacy when you deal with this company. TalkTalk never got our internet connection working and never came through on any of the promises they made - "certainly we'll get it fixed" this, "definitely we'll send someone out on date x" the other. After three weeks we decided to walk away from the company - things they said would happen never happened, repair contractors that they said would turn up never turned up. We were then billed £371.38 as a leaving fee. Please avoid.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Maltby TalkTalk  
Very poor customer service. Couldn’t speak to anyone, had to communicate by text. Everything seams geared to making their input minimal and the customer has to continually chase them to respond.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Suffolk TalkTalk  
Rubbish provider keeps crashing buffering goin off etc my 18 month contract is nearly done won’t b renewing they know about the problem but done nothing yet continue to want paying every month. My advice try elsewhere
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bradford holmewood TalkTalk  
I must say that I've not had to contact customer services very much, however on the last 2 occasions I felt that I had been threatened. The first time was when I was experiencing a serious illness and going through treatment. The second time was the weekend before last when I found out that people were not able to ring in. When I contacted Talktalk I felt that I was being shouted at and I felt extremely humiliated and frustrated. The advisor after more than an hour agreed to send an engineer free of charge. The engineer I spoke to was lovely and I explained that my issue had spontaneously been resolved so he said it was an outside issue!! I have been with Talktalk for more than 15 years, however my treatment has ensured that I will be leaving them when my contract ends in the near future. If you choose this company please take into account all the reviews on this site!
  • Satisfaction
    2 stars
South Wales TalkTalk  
The worst company ever in the world, every time when you ring them , they keep you 1 hour in the phone , and 200 hounded questions , worst company ever guys
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Manchester TalkTalk  
Every two months to solve your problem you do not have internet at the end you say tomorrow we'll show you back for now it's closed...
  • Satisfaction
    1 star
Naka TalkTalk  
The worst supplier ever...talk talk is full of rubbish! They should disappear forever! The connection is so bad (if i can call it CONNECTION because its missing all the time) that i even cant find words to explain. Disappointed...waste of money and time!!!!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cwmbran TalkTalk  
Not even one star for talk talk... worst internet provider
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Aberdeen TalkTalk  
Find faster fibre slower. Than broadband
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    3 stars
  • Reliability
    2 stars
Rotherham TalkTalk  
If you like having your internet drop out completely, often and at random, and having customer support tell you they've run a line test and nothing is wrong before hanging up, then this is the service for you
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
TalkTalk  
Deffo won’t be going to TalkTalk again. Constant internet dropping off. Sometimes fine but mostly bad. I wish I’d looked at reviews first before going with them. I’ve been told by others who used to use them that they purposely sow your connection down at certain times. And I could believe that. I work from home so this is really annoying. I’ve tried calling up in the past but they just keep telling me everything is fine. I don’t like hassle at all. Next time I’ll go with someone with better reviews.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    1 star
Wiltshire TalkTalk  
Straight from hell. Avoid at ALL COSTS.
Oxford TalkTalk  
Second time I've reviewed on here and only doing so to forewarn anyone considering switching to Talk Talk. Genuinely absolutely awful. Like many others I'm now locked into a 12 month contract of the worst internet I've ever had. I've tried everything to improve the speed of the Internet including upgrading to fibre (I know roll eyes!). I've spent hours on the phone to customer services struggling to communicate with their broken English. Absolute nightmare. DON'T GO TO TALK TALK
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
County Durham TalkTalk  
Disgusted with the service. I had to cancel 3 TIMES!!!! They changed my phone line twice! Second time made me loose my phone number and having no internet for weeks, causing me distress on a different level.

They kept me on the phone for over 1 hour & a half to get my services cancelled properly and back with my original provider. Customer service agents and the fake managers deserve a PUNCH IN THE FACE

Ashamed to see such a poor company is still running, but I will take this duty as an MBA to put them into stop trading due to their unethical procedures and doing things without customers knowledge.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
This ia the worst company told me that my contract would be 37 i have had to pay for late charges that dosent make scence i have had to pay for a phone line i dont want and there customer service is dpg they are so right when they say positive comments is all fromthe fricking workers i hate them so much i cant wait for my contract to be over !!!!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
MALDON TalkTalk  
TalkTalk, a dreadful company. The happy customers on the TT forum are employees. This organisation should be shut down immediately. Paid for so called Broadband on an 18 month contract. The phone line was out of order for one month, no Broadband at all for 15 months with an intermittent service 0.03mb for three months. Contract now finished ( very difficult to leave ) constant demands for final settlement payments, extortion is a serious crime. Legal action now pending.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Reading TalkTalk  
Never have i has such bad broadband,slow loads of problems, never get fixed bill was almost double it was meant to be (without any calls) buffering for all things pages take 5 mins to load (if they load) .

PLEASE DO NOT USE TALK TALK IM SAVING YOU MONEY AND TIME.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Seaton TalkTalk  
I honestly don’t understand why so many people are complaining about Talk Talk. I switched my provider to them from Sky as I was experiencing horrendous download speeds and constant buffering. I originally wanted to sign up to the UFO package but was told it wasn’t available in my area. I moved to their standard high speed deal and was happy with the change. A month after I signed up UFO became available in my area, I contacted Talk Talk and told them I wanted to switch as this was what I wax originally interested in. Within a week I had 2 engineers on site and the install was finished. I had no charges for changing my package and no sign up fees. I average download speeds of about 200mbs and stream Netflix in Ultra High Def with no problems. Even with an average of 4 devices connected at any one time I don’t experience loss of service or any slowing/ buffering. I’m on a completely uncapped package and I have to say it’s the best ISP I’ve used.
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    4 stars
York TalkTalk  
Absolutely awful!! Well over a year of intermittent Internet connection and several requests for change of router (on recommendation of IT engineer) resulted in nothing! Paper bills sent, despite requests not to do so. No problems for two months since leaving Talk Talk. Says it all!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Leytonstone TalkTalk  
Terrible customer service. Initially told us 10 days to set up broadband, but long story short, after many hours on the phone we had no broadband after more than three weeks. I cancelled the contract and they have tried to charge us over £300 'breakage fee', even though they never provided us with the service they said they would. Customer service agents are curt and you are placed on hold for periods of up to 20 minutes. Don't bother with the 'live' chat, there's nothing live about waiting ten minutes for someone to write a short message back. Avoid.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cardiff, UK TalkTalk  
Not worth the 1 star I’ve given it. This is without a doubt the worst company I’ve ever had to deal with, we’ve so far gone 12 days will little to no WiFi whatsoever, they’ve sent multiple engineers out (without even telling me, they just show up at my house!) and every engineer appeared to fix the problem but then another problem appeared.

Every phone call I’ve suffered through have been so scripted it’s ridiculous it’s almost like speaking to robots, no matter what you say they stick to their routine and don’t care what you have to say. Every online chat and phone call resulted in more and more checks that didn’t resolve anything they just send more engineers!

12 days without WiFi and still not been fixed yet, have to wait another couple days for another engineer to come out and fix another problem! And they had the audacity to refund us £3!!! I’ve been a prisoner in my own home for two weeks not being able to leave as I’m constantly having to wait for engineers, also having to go over the data on my phone as there’s no WiFi. £3 is an absolute joke and youse should be ashamed of yourselves.

WORST COMPANY AND WORST CUSTOMER SERVICE I’VE EVER HAD TO DEAL WITH!!! DO NOT SIGN A CONTRACT WITH THIS HORRIBLE COMPANY!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Redcar TalkTalk  
Sad I couldn’t leave a review with 0 stars because that is how furious I am with this company. Still waiting on a refund from when they OVERCHARGED ME over TWICE my bill amount, taking the last of my money for the month. Called 6 times and still no one has idea where my money is. FUMING.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Swindon TalkTalk  
Sad I couldn’t leave a review with 0 stars because that is how furious I am with this company. Still waiting on a refund from when they OVERCHARGED ME over TWICE my bill amount, taking the last of my money for the month. Called 6 times and still no one has idea where my money is. FUMING.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Swindon TalkTalk  
Worst company ever, they agree a price over the phone then when you receive the welcome pack it’s £10 more expensive then you have to pay the £60 set up fee that they promised over the phone would be free, then on top of that you’ll have to reset your talk talk router every hour or so just to get an internet connection. Best parts!!! You call customer services and they ask you for your name and address 5 times then when you explain the problem they can’t understand you because your talking with someone in Philippines and they don’t know what the hell they are talking about. Then when you receive your phone bill from calling talk talk please be prepared to have an extra £15 for the call price. Terrible company worst internet service ever, hidden charges and they scam you, I was talking to talk talks live chat and suddenly my phone disconnected saying that this site is unsafe, please AVOID this company.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Croydon TalkTalk  
What a joke this company is and a complete RIP-OFF. Always charge extra on broadband bill and come up with random billing dates and add charges... AVOID!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Lincs TalkTalk  
Awful awful awful!! Do not go with them. Took them 3 months to finally get an engineer out to start our broadband up despite rearranging dates 3 times. Would log complaints and here nothing back. We then moved home address. Rang up in advance asking for it to be set up as the broadband at our current address to be disconnected in 2 weeks time. They disconnected us at our current home address immediately leaving us with no internet for 2 weeeks. For some bizarre reason they couldn’t just simply reconnect us for the remaining 2 weeks we had left in our old home despite it being their mistake. Absolutely livid.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Wales TalkTalk  
These people are not even worth 1 star. I have their fibre broadband. Safe to say after less than 6 months of having a brand new router fitted, its conked up. It has a mind of its own. It drops in and out as it pleases. I work from home and internet is a constant requirement. Despite explaining this to them, they gave me an appointment 5 days away. When I said look this wont work and I need an engineer to come around earlier, I just got given standard answers "I understand but I cant do anything". Well if they understood, they would do something about it? Apparently the demand for engineeers in my area is too high. Well, then they need to hire more engineers??? They refused to reimburse costs of using mobile data as well. They said we will readjust your bill to be less by £5!. A week of mobile data costs 4 times that!! The manager was the same and they did not do anything for me! I will be going back to virgin at the end of this stupid contract!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Newcastle TalkTalk  
I wish somebody could of warned me before I signed up with these incompetent people, my first router had an orange flashing light eventually they agreed to replace it to be fair it was next day all well for about a week and now the new router is dead trying to get them to understand that there are no lights on the router is an impossible task over and over again they keep asking what colour is the light and is the light on I’ve told them a hundred times it has no light on, so now they need to send an engineer why not send a new router, round and round in circles, rant over
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    1 star
Leicester TalkTalk  
Completely pathetic broadband speed. It's 2018 not 1820.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Nottingham, UK TalkTalk  
I find words almost impossible to find in order to describe just how appalling the service of this company has been.
I was promised a price of £23. 20 for an 18 month contract, which I accepted. Time and time again they failed to put this in place despite numerous phone calls to customer service and speaking to people I could barely understand.
They put me on to a charge of £35 plus and failed to collect the direct debit. Despite many phone calls they failed to collect and I had to cancel the original direct debit and they set up a new one. Still they failed to collect and I received a threatening email. After two attempts at payment when they could not process card details, I am now hopeful that payment has been taken via the card.
I have had huge problems where I could access neither my emails nor my account. My passwords have been changed time and time again, they work for a short time and then I am again refused access. At present I can access the account but not emails.
I wait in trepidation for the next problem. Service is nothing short of disgusting.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Somerset TalkTalk  
Broadband was adequate, as was the TV package but the effort required to cancel the contract was unbelievable. I will avoid using this provider again.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
London TalkTalk  
don't bother with talk talk at all theres not one thing thats good about it.They all lie just to pass the time and customer service are so rude and snotty.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Liverpool TalkTalk  
My mother has TalkTalk and their broadband is hopeless. We FaceTime and there is always buffering and slow connection issues. Since their data breach she always gets scam phone calls too so my advice is to avoid them at all costs.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
Disgusting customers service. Advisers speak poor English so read from a script that they struggle to deviate from. Unhelpful, very weak signal strength. Unable to resolute problems. Basically, kept on the phone for 3 hours whilst a number of managers with weak understanding of English pass the problem back and forth to departments with still no resolution. Steer clear of TalkTalk, they are a disgusting incompetent company.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Vale of galmorgan TalkTalk  
Was with Talktalk for 6 years, speed reasonable. The became increasingly unreliable and slow. Talktalk no help so changed to BT. Speed and reliability 10 times better for same price. In swapping, Talktalk cut off our second line by mistake. Customer service (?) entirely in Manila repeatedly have us false information for 3 weeks. Do not touch this company with a barge pole. Their customer services people have no understanding of the phone and Broadband system in the UK.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Lutterworth TalkTalk  
Possibly the worst company I have ever dealt with.
Customer service is poor. Full of false info and false promises.
The management are no better. I won't use talk talk again and will be telling my friends and family to do the same.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Manchester TalkTalk  
From start to finish this has been by far the worst experience of dealing with any company.
It took 20 days to go live on the 6th Feb by which point my cooling off period in which you can cancel had ended.
I did not have speeds above 1MBPS which meant my phone 4 g was much faster! You can’t load any pictures with those speeds let alone play a you tube video!
I phoned them pretty soon after then to complain, I was on the phone for over one hour while they tested the line and was told I had good speeds in the area, they were not able to fix the problem so they sent out another router.
The router came and still the same problem. I phoned about 3-4 times after that in the month of February and was told I couldn’t cancel as my 20 day cooling off period had ended. Each phone call repeated the last one and I almost cried with frustration as the person on the other end did not seem to listen and seemed to be speaking from a script. I work long hours and I gave up phoning them in the end.

I ended up cancelling my direct debit in July. I phoned them to tell them I wanted to terminate the contract as they had been in breach of the contract. I had to cry before they would listen.

I was told they had agreed to cancel but would be charged a termination fee. I stated how this was illegal as it was them who had been in breach of the contract by not providing any internet. They said how was they supposed to know if I had not phoned them. I later found out they can test the internet usage by escalating the complaint.

I was told they had agreed to waiver the cancellation fee and cancel my contract.

Then I was sent more late charge bills!

This has been so stressful, do not touch talk talk they have caused a lot of stress on top of an already very stressful busy life. They are very dishonest, and the only way you can get anywhere with them is to escalate complaints which is very time consuming.

My friend who lives close by also had the same experience. She cried after speaking to their customer service department after not being able to cancel and not being provided with any internet.
Plymouth TalkTalk  
Signed up to Talk Talk, service didn’t work. We complained and they said they would arrange an engineer in 72 hours. An engineer came the next morning with no warning when we were out.
When we called back they said they had already sent the engineer to resolve the problem. I stated that was unhelpful as they didn’t call ahead. They said another one would come in 72 hours.

They never came so, I called back and they said the engineer never came because I didn’t rebook, however I had never received a text to rebook.
Finally I received the text to rebook, so I tried to rebook. At this point the adviser said that this was the text I should I received when the original engineer didn’t come, it had just come a week late.
My case had been closed because I didn’t respond to this ‘non-existent’ text.

They said they would rebook and another one would come in 72 hours. I stated I wanted to cancel – I had been calling every day and each time given a different answer. On top of that, I had no service.
They said the cancellation had been successful and I should call back for a refund.

I called back the next week for a refund and they told me that the cancellation had been unsuccessful!! They transferred me to cancellations and I was put on hold constantly as the person didn’t know what they were doing. I finally got through to a manager after 45 minutes who continually spoke over me and told me I can’t have a refund this month and I will need to call back next month.
I bet when I call, they’ll find another reason not to give me a refund.

Avoid, avoid, avoid.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Leeds TalkTalk  
Don’t join this company is a con Internet is awful costumer services is poor !!! They tie you in to a contract before you even receive the goods !!!! DONT JOIN I’m advising you !!!!!!!!!!!!!! Just had to pay £312 to get ride of them cheap prices my ass I just payed a stupid amount to cancel this poor internet finally I’m back with virgin !!! Talk talks internet is slower than a snail
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cardiff TalkTalk  
Communication about delevery going live date etc was very good. Read information supplied and website for how to install broadband router and talk talk tv box I was informed by the lad I chatted to that I needed Wi-Fi extender set due to phone line not bear tv or router, he was very helpful and I got the best advise for my needs. I am a 65 year old single lady and managed to install router on date it went live at 12.10 am and also install tv box and wi fi extender set . Turned it in and did bit expect it to work but hey ho up in running straight away I was super impressed with ease if installation and with talk talk broadband and talk talk tv boost. I do not have any annoying trailing wires and according to my son who popped over to help in the evening which was not needed was very impressed with my broad band speed which he said was 20..very pleased with talk talk broadband and tv box with booster. If I can install it anyone can
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Romsey TalkTalk  
STAY WELL CLEAR!!! Whilst my broadband was never good the real complaint is the customer service department who are beyond useless. It took me from the 25th May -2nd August yes over two months to get my line fixed no phone no broadband. I paid my bills in this period as they said when it was fixed they would give me compensation - and like a mug I believed them. They offered me £5.06 compensation and I paid them £114.44 in that period. I have spent a total over 17 hours on the phone trying to resolve these issues and constantly chasing them up, waiting around for BT open reach to come and fix it. I have closed my account and gone to Truespeed.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bishop Sutton TalkTalk  
If I could score 6 I would
67 meg download
23 upload
I don't know what all the fuss is
Best provider for a country mile
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Widnes TalkTalk  
We were previously with Sky, it’s slow Broadband speeds and price was the reason for switching.
TalkTalk had a really good deal and promises fast speeds. I wish I had stayed with Sky. TalkTalk constantly cuts out, it’s so annoying! After having them for a few weeks, I called up to complain. An engineer came to investigate but couldn’t find any issues. I’m still left with awful internet. I really wouldn’t recommend.
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    2 stars
Thanet TalkTalk  
My broadband speed is never faster than 1.8Mb and for a while it was as low as 0.1Mb which was as good as useless. I spent 2 days on the phone with the technicians and in the end I had to insist that they escalate my problem. I never heard back from them and 4 days later my speed suddenly recovered. I'm not sure that changing suppliers would do any good. They would be using the same telephone lines etc.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Tranent TalkTalk  
Disgusting Company - White collar robbery
So me and my family were forced to change internet provider due to TalkTalk having absolutely awful download speeds and not being able to improve on them.

We went through the cancellation process only to find out that TalkTalk had still been charging us! £40 a month. We called them and told them that this had been cancelled, however, the company has said, in order to cancel our broadband, we are required to get our new service provider to contact them to verify this change.

I have contacted my new service provider, and this is an outright lie from TalkTalk.

Pure lies from the company who have been a total nightmare for the years that we have been with them.

I would not recommend this company to anybody.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
York TalkTalk  
Really slow
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    2 stars
Hyde TalkTalk  
Having signed a years contract with Talk talk, I realised they were all talk talk, 3 or 4 hours on the phone is about average, talking to senior management is like trying to get an audience with the Pope, my contact was £23 20p this gave me broadband and unlimited calls to land lines and mobiles,i got this package for loyalty through 17 years with AOL, Carphone Warehouse, and then Talk talk, all were one in the same,that £23 20p has rose to £24 7p, so much for the capped contract with no rises for an 18 month contract, I would only take 12 months, they agreed as I was a long standing customer, then the boost I never asked for but was given free, it isn't, but I am like Goliath with them, they lie like there is no tomorrow, I keep tripping them up with there regular porkies, and the language problems are terrible, it is like talking to a Dalek, there favourite saying is "see your vendor", my Vendor lives around the corner,lol, so my comp is well up and hard wired. they make things up as they go along, they are bigger liars than our Politicians, and they are all Managers, I sussed that out long ago, they tell you to hang on, then that mindless music makes you feel like commiting suicide, then they want to know the far end of a fart, any slip ups and the dialing tone comes on, I have been screaming like a banshee at time, if I could get my hand through that phone I would strangle them, have you noticed they apologise for everything, even though I am screaming like a mad man, it is so frustrating, after 2 hours I am heading for a heart attack and still they apologise, if you value your health, do not join this Company, it could end your life.
newcastle upon tyne TalkTalk  
They should dissapear from this planet!!!
Useless : broadband,land line stopped working,speed is pathetic and when you call them they do nothing about it.
Talk Talk do something !
Terrible service and noone want to help:-( :-( :-(
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Gravesend TalkTalk  
I'm absolutely furious with their customer service and how slow they are. I regret the day I was tempted to switch to them. I've cancelled my order 3 times already and I'm without internet for a week now because they block my previous supplier. Nothing is done quickly and smoothly like they've promised! I would not recommend their services. Stay away! It's costing me money, time and anxiety.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Weston-super-mare TalkTalk  
Awful broadband service providers. It has taken me almost 3 months if chasing them up to resolve broadband slow speed issue only to find they’ve know since June I can’t get the speeds quoted even with the extra boost. Apparently my time (calculated at approx 20 hours) is worth nothing yet the ‘resolution’ only happened due to MY persistence in. Chasing them up. Buy a barge pole you’ll need one ...
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    2 stars
Bradford TalkTalk  
Terrible service, very rude, childish management for example saying they are going to transfer me to the automated payment but put me on hold for 20mins. Terrible
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
What a scam this is £40.00 per month for one phone line and broadband speed of less than 2mgb
As for customer service it is an insult to name it as such.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Harpenden TalkTalk  
Very bad service, apply for a new phone and broadband connection. Got booked after a week and nobody showed up on that day. I called them and got another appointment and got a call saying I will get and update after a week. Only thing I'm getting is update!!!!!! This is not what you call customer service!!
  • Satisfaction
    1 star
London TalkTalk  
Awful service, terrible communication from the customer service team right up to the managers. Would not recommend TalkTalk to anyone, 2 complaints have gone in and promised call backs... still waiting now. Wrong payment dates put down then told they can’t amend them for 3 months. Takes 1hr+ to get anything sorted and half of the time you can’t understand them and then they sigh down the phone when you ask for clarification. Worst customer service I have experienced!! Moved home but they forgot to change my details then sent an engineer to the wrong address
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Carlisle TalkTalk  
I don't have words to show my dissatisfaction with one of the worst broadband providers in UK. Their customer service is rubbish
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Wimbledon TalkTalk  
Their cheap starting rates are the only thing this company have going for them - I feel sorry for the customer service staff who have to deal with the nightmare of a service system TalkTalk provides. I was on a 12 month fixed contract (during which time we had a bout of unexplained broadband drop-outs) which I attempted to cancel prior to being 'upgraded' to a more expensive contract. Apparently this was impossible and they wished to charge me for the next months bill at a higher rate due to their 30 day cancellation period policy. Though I had not been using the broadband and the router was disconnected for the full month, I received warning emails telling me I had to pay the bill otherwise a late fee would be added. I then enquired about the bill asking that i would be reimbursed in full. This was confirmed to me, however a fee for the time during the month I wished to already be disconnected was incurred. After an hour on the phone trying to state my case I was still not given my full reimbursement - just zapping more of my money through the phone. Angry and disappointed at the service that doesn't make clear their cancellation policies and doesn't provide any compensation for such. I will not be using their services again and will be advising my family and friends likewise.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Dundee TalkTalk  
Worst company I’ve had broadband since September last year of them and it has never worked properly every month I’ve complained to talk talk about this issue and they just fob me off with excuses and now they have done it again the man on the phone who has just rang me was t willing to help me and wasn’t will to put me through to his manager till I mentioned I was taking them to court absolutely disgusted with there attitude in how they treat customers dunno how they are still in business
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Wigan TalkTalk  
Had BT. Talk talk offered a cheaper package but the service is unreliable and not worth having. Not cheaper as service is not worth the money. Download and upload speeds are no where level promised. Not a service to be recommended
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Romsey TalkTalk  
Without a shadow of a doubt the WORST company I've ever dealt with. Totally and utterly incompetent from start to finish,(Hopefully it's nearly over) Shambolic and unprofessional. How they're still in business is beyond me. The level of stress they've caused me has been immense, all due to THEIR ineptness. I can't rate them in any positive way at all.
Norwich TalkTalk  
Decided to join talk talk as it looked a good deal and managed to get a installation date the same day my current deal finished so I wouldn't be without internet. Nearer the installation date i received a email and a phone call stating that there may be a small delay on getting set u0 due to a problem with openreach and they will get back to me. Installation day came and went with no contact ,managed to get hold of someone the next day and was told my account has been closed for technical reasons and I no longer have a account with them. No compensation or apology and around half hour later I receive a email stating that they couldn't install my broadband as they couldn't get the same home number so cancelled but I can start a new order and get a new home number. Now ordered with BT and have to wait 10 days to get connected, so thanks to TalkTalk I'm without phone or internet. Avoid this company at all costs
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Somerset TalkTalk  
This company is a joke I have them for less than 2 weeks and never worked properly so I cancelled before 14h days now they try to bring me to court and want me to pay 400£ ...dream on! Let’s them come home they can get nothing worth money! Ahahahh
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
Absolutely hopeless customer service is appalling the most rude and incompetent staff I have ever come across broadband is so slow I would never recommend them to anyone
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Newcastle TalkTalk  
Do not go with talktalk big mistake the do not care they will not fix any problems absolutely horrendous
Highlands TalkTalk  
Worst broadband service I’ve ever used. It’s so slow all the time and cuts out often for no reason at all. Definitely wouldn’t recommend. Not worth the stress at all. It’s slow and you literally can’t do anything on it unless you’re usinf just one device at a time (and even then it’s still awful)
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Slough TalkTalk  
Decided to join talk talk as it looked a good deal and managed to get a installation date the same day my current deal finished so I wouldn't be without internet. Nearer the installation date i received a email and a phone call stating that there may be a small delay on getting set u0 due to a problem with openreach and they will get back to me. Installation day came and went with no contact ,managed to get hold of someone the next day and was told my account has been closed for technical reasons and I no longer have a account with them. No compensation or apology and around half hour later I receive a email stating that they couldn't install my broadband as they couldn't get the same home number so cancelled but I can start a new order and get a new home number. Now ordered with BT and have to wait 10 days to get connected, so thanks to TalkTalk I'm without phone or internet. Avoid this company at all costs
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Somerset TalkTalk  
Did they send me a mail that " you are sorry to see me leave" No they were not sorry? They absolutely wanted it and deliberately drove me to it. The customer service was appalling. An agent called Jesse was so rude.

Because I didn't want to go through the hassle of changing to another company when we moved house despite constant issues with the internet. I made up my mind on the spot when the customer service agent told me it is my fault that the router was sent to my old address even though I had processed my move to a different address about 10 days earlier. No apologies and was outrightly rude. And to cap it up, they wanted me to travel 30 miles almost an hour of driving, to my old address to get the router that was delivered to the old address through no fault of mine. After all this drama, that agent was very quick to let me know she could connect me to cancellation team if I want. They don't care. In as much as they get paid their salary, the customer can go to hell.
Worst customer service I ever had a contact with. I should have put a minus rating if anything like that existed.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Warrington TalkTalk  
I wouldn’t even rate them a star! Worst customer service and management I’ve seen, I’m lucky I was still under the cooling off period so I didn’t have to pay a cancellation fee. So basically a week in with talktalk and I still have no internet access or landline connection every time I speak to them a different answer that openreach will come out to fix the problem etc. I went back to my old provider Vodafone and because I have a mobile sim contract with them they also have me 50gb of free data to use until they take over the line and the customer service is miles better then talktalk by cheap by twice always remember that in life. Happy reading :)
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
The most horrendously miserable customer service experience I have ever encountered spread over 4 phone calls this morning lasting a total of over 2 hours. In the end I gave up and cancelled my contract which had only been live for 2 hours. They had no comprehension of what I wanted and passed me from pillar to post. Outsourced call centres cannot provide the quality of care and customer service coherently and without making copious notes, putting you on hold and cutting you off.

I have gone back to Vodafone.... everything I wanted completed and understood in under 15 minutes. If I could I would have given a minus 1 star rating.....
  • Satisfaction
    1 star
  • Customer Service
    1 star
NORTH YORKSHIRE TalkTalk  
This is the worst ISP as i have had various problems such as internet turning off and being unstable. one second the internet's on 14mbps then within a second it goes to 3mbps with only 1 device connected at times. i tried playing on my ps4 but i kept lagging out. all day i tried to play and ive played half a match of black ops 3 zombies then lagged out. customer service has advised me to spend more money on the same router. I wouldnt recommend this to my worst enemy. they are absolutly disgusting.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Rawtenstall, England TalkTalk  
The customer service team are horrible. One manger was so rude to me and they just wouldn’t help. In the end I made a complaint to CISAS and got my talk talk bills all refunded and £100 compensation and £45 loss of times. Just pay more and go with a real company like EE
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Leicester TalkTalk  
always dipping in and out, slow speed and cotomer service are not that helpful.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    2 stars
Wakefield TalkTalk  
Utter rubbish will be changing providers live chat line a joke 3 times tried to tell them my internet kept disconnected 3 times was cut off company laughing stock of internet providers
  • Satisfaction
    2 stars
Sunderland TalkTalk  
The internet itself was slow, I guess that's what you get from the cheaper provider, but when I was trying to deal with the problems the customer service was appalling. They would hang up the phone on me, the line would go dead, or they were just plain RUDE, I have spent hours of my time on the phone with them. I wanted to cancel my contract due to time and effort I was putting into sorting out having good Wifi, which is what I paid for and should have been provided with. They sent me a bill for £200, money I don't have and want me to take out ANOTHER contract so I don't have to pay it, even though I was not informed of this fee to cancel. long story short, DON'T bother with talk talk, its crap all round.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Uxbridge TalkTalk  
Signed with talk talk 12th June as a new customer and given a connection date of 30th June still no service as of 7th August. First visit on 28th June by open reach identified no active connection since then 20 promises of call back and numerous promises of visits 2 were made but each time talk talk had failed to contact open reach to find out if external work had been completed. Text process which you are advised to use is useless and frankly insulting and do not any contact or share information with customer services. My experience leads me to the conclusion that promises made by talk talk mean nothing and you have to call them to find out there is another delay they will not honour any promises made.
  • Satisfaction
    1 star
  • Customer Service
    1 star
Cowplain TalkTalk  
After numerous calls and engineer visits I still have intermittent very slow broadband, and a phone that only rings occasionally, rest of the time just tings, I miss loads of calls. All the staff reckon they are managers, I been kept on hold for over 20 mins on numerous occasions and on the phone hours to try to get some answers. They want over £200 to cancel my contract, but I cannot run my home based business using this excuse for a company. They are most unhelpful, unprofessional and useless.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Barnsley TalkTalk  
Words fail me but here goes. Awful. Terrible. Cant wait for the contract to end. Worst customer service I have ever experienced. Over 2 weeks now without a phone line. Countless phonecalls consuming hours of mine and my wifes time.
Ellesmere Port TalkTalk  
Awful! 2 months of intermittent broadband and an average speed of 0.3mbps (vs my usual 6mbps). TalkTalk seem genuinely unwilling to help, with long phone calls to ‘offshore’ call centres who are just reading scripts and ticking boxes,, lots of explaining over and over again, time off work for bt to say the physical set up is fine and the problem is with TalkTalk and more ‘I do apologise for the problems you are having’ than I can count.
I have now asked to be released from my contract and will go with a company that actually cares (if I can find one).
By reading the other reviews it seems I am far from alone, and I urge others to seriously consider other options than TalkTalk.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Ayrshire TalkTalk  
Hi You think you have problems, try this.

I ended my contract with Talktalk in April this year, and they cut off everything on the agreed date, (I was moving home) but I was sent bills afterwards. Contacting the chat line I spent a long time explaining the situation to some nice lady in another country I think, who was very helpful and apologised for THE MIX UP. Thought that was the end of it ! O NO, still got bills sent, so went back and had another long chat with another lady, who agreed that the first one had been correct and again apologised for the problem.

Now believe me, I have a letter from a colection agency threatening me with legal action if I don't pay £389.55 for a service that should and did not exist. I also sent letter to Talktalk accounts explaining what had happened, still no reply.



Shame realy as after being with them for years, I would have possibly used them again when I was ready to in my new address.

Barry
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
EASTLEIGH TalkTalk  
My experience was one of a completely incompetent company. They repeatedly cancelled my order for broadband, but no one could explain why, and then couldn't process as they were still trying to cancel!?!?!! No one seems to know what they're doing. Repeatedly failed to return calls. Took an hour and 4 people before anyone would acknowledge and take a complaint. Even then I had to chase my complaint, despite being assured it'd be dealt with in 24/48 hours. After 8 days someone left a message saying if you'd like to join us still please ring. Its a shame really, as I have been a previous customer a few years ago and they weren't bad then.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Leicestershire TalkTalk  
I think everybody has said it before, the broadband is useless, keeps getting slower and cutting out for no reason, you ring to sort it out and it works. Well for a few days anyway then the cycle starts again. I'd been with them at 2 consecutive houses, for 3 years, yet they still want to charge a cancellation fee of £100!! Will I pay? What do you think!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Wolverhampton TalkTalk  
I took talktalk internet out. The took a week after my contract started to find out the line was dead. They still took money out, they took money out after my contract ended and I am still chasing them for my money. Talktalk seem more interested at closing complaints than solving them. Utterly the worst company I have ever dealt with and will advise anyone to pay the extra money and go else where to avoid the stress
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cardiff TalkTalk  
Jokers saying I am not getting charged for something then charge me for then say I have agreed to it there service are so rude speak over top of you not letting you get point across and they wound why you get angry get put through to a manager (wona) and there just same would not recommend this company can’t wait for this contract to be over Don’t be fooled they will offer you the world until your name is on the contract that’s when it all goes down hill just a warning
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Pontefract TalkTalk  
Having moved house recently I moved to TalkTalk. The line kept dropping when I was using broadband.
I used their terrible chat system many, many times. The time it takes the agents to verify who you are takes around 15 minutes, by which time my line always drops and I lose the chat connection so I'm forced to start again. I'm currently invested 10 hours plus in this process and each attempted interaction takes over an hour.
One Friday evening several weeks ago I managed to get as far as doing tests. I was told an engineer would then go to the exchange and remedy the situation.
This never happened. After several more failed chat sessions I made it through to another round of tests and was told the results would be telephoned to me within three days. This didn't happen. I did receive a message with a number to call. They said that they would mark the matter as resolved if I didn't reply within 7 days.
I took time out of my holiday to make a phone call to the number given, only to be told that I had to be at home to complete the test - I was on holiday and that took me over the 7-day deadline and I wasn't driving from Devon to York to sit on a phone call with people who can barely speak English!
I asked if I could leave TalkTalk and I can, but it will cost me £120 as they haven't completed testing. It's a vicious circle that I can't escape from and I have to continue paying for something that doesn't work. I'm trapped in TalkTalk hell.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
York TalkTalk  
I was with talk talk for 4 years .internet never worked well. No speed and every evening was off. They raised the money from 18 pounds a month to 30 without asking and in the end when i closed the contract even though they said i have noth left to pay they put debt collecters on me. Aparently they said i havent pay the last bill and even though they were able to take money out of my account for 4 years exactly the last bill tjey couldnt and instead of calling me or send me a letter they just put debt collectors on me.customer service were bsolutely useless.stayed 1 h and 40 min at phone with them . in the end i payed another 32 pounds and still.dont know if everything is over. Talk talk is an absolute scum nightmere company. I dont recomend it not even to my enemy . Disgusting robbery.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
hastings TalkTalk  
Agreed to switch from virgin media to talk talk. Took 2hour on the phone at the time. A date was set but the engineer did not turn up. I got a text to say that I was now a talk talk customer. To cut a long story short. The engineer never switched, inspite of my frequent calls, they kept telling me that there was no problem. Finally after weeks an engineer from talk talk came out and told me what I knew, that my line had not been switched from virgin media. Ringing talk talk is harrowing as you have to start from the beginning each time and are put through various departments and have to start explains yourself over and over again. Each call can take 1-2 hours at least. And talk talk is still billing me even though I am not their customer. There is no star rating for them. Worst company I have ever dealt with.
Maidenhead TalkTalk  
Speed always slow. Recently very unreliable. Customer service just go through the motions. Recently they sent an 'engineer' who was so rude and aggressive I had to ask him to leave my house. I went through their online system to report this and request advice as to what to do next. Guess what? A few days later I get an email saying my message was undeliverable, domain problems or whatever. This company is a disgrace.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
Don’t waste your time, 1 week and 0.25mb/s, Gold a minimum of 7.5mb/s, told them to cancel it, ridiculous and customer service were awful kept fobbing you off telling you to wait 48 hours for improvement.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Aberdeen TalkTalk  
I have been with TT in the past and recently tried to join again; tried is the word.

I have encountered nothing but stupidity, manipulation to down-right lies from their staff.

At first it looked promising; the install date was set, then one Monday it looked like something was going on with the line - three days before the go-live date. So I fired up the router that they supplied; not that I need to use that one as I have routers of my own, and with this in mind was expecting the password and username to be supplied with the router so I could continue with my own equipment. I noticed two things; the first was there is no other username and password other than whats on a sticker on the router base, and the second was that there was no way to control the DNS. My guess is that they want to force the user to use their equipment and they can filter the sites you visit using their DNS.

I called them about this. In one call I spoke with three people. Every person I was handed to I had to redo the security questions; so on the second person I said if this continues I am cancelling the installation; it continued. I called the woman I was talking with stupid. She then claimed I had uttered an profanity; but a profanity is an obscene word aka a swear word. Now I know TT from before and they often try this trick as an excuse to end the call. But I quickly got in and pointed out what an profanity means using a dictionary defination. She then did the other TT trick that is change the subject; but I kept asking does she know what the word profanity means - she kept trying to answer a different question. In the end whe passed myself through to the third person who closed the account not without myself doing want they jokingly call security yet again - then I gave her some profanities to take away.

Other highlights from subsequent calls

* a line manager who even though told there are two passwords and two usernames on a router and agrees that he understands, turns out he went right back to what he did understand that there was only one password and username? So we were talking in cross purposes. Probably agreed to placate or appear more knowledgeable.

* another line manager that told myself that TT did not want myself to join and repeated this for good measure; only for him to become coy as soon as he knew I had turned the recorder on to catch him saying that.

* Calling myself claiming to be from TT but not being able to prove that fact by giving me my password.

* Leaving an email claiming that they have been trying to call myself and would I contact them about my complaint, with the proviso that there is a 28 day deadline. Of having been with TT before this really should be read as I the employee are using the TT company rules to keep my job - which by the way is what they do with everything. I remember having made a complaint when I was with them; they did not respond until after the 28 days was up with we have not been able to resolve the complaint and according to the company rules thats it. Done deliberately.

* I have called them to find out that if I join would they supply a username and password for the router to connect to the TT network. Almost invariably they are confused and just like BT have not a clue that there is another username and password. But I have finally got an answer which was yes. But I do not want to take the chance.

Basically just like BT they are supplying a router to control the connection and to dumb you down.

There is not a decent ISP out there - and you may as well be with talktalk - as you get the same customer service as TT but with TT its half the price. Contradictory statement I know.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
mid west wales TalkTalk  
don’t try them I am using them service from last 7 months
Internet speed they said 12-17mb but showing always 2-3mgp even you can’t use internet onmobile ask your friends before buying talk talk
Manchester TalkTalk  
I haven't highlighted any stars as there isn't a minus option. Ordered talktalk this morning, had emails confirming order and direct debit confirmation whilst I was still talking to them. Got another email half hour later advising my "new" landline number, eh? I wasn't told when I ordered that my landline number would be changed, no use to me whatsoever. Rang straightaway to cancel, went through agent after agent, even had online chat (new experience for me) went on for ever, still no joy. After two hours plus on the phone was finally told that order was cancelled, I asked for email confirmation and was told that takes 24 hours, really? Finished up with the "manager" saying she would ring me back tomorrow with cancellation confirmation, asked what number she would call on she gave me the new non-existent number, doh! I've cancelled all the bank stuff so good luck talktalk if you try to get any brass out of me. Looking forward to a call back tomorrow but I won't hold my breath, reckon I've had a lucky escape having read all the adverse comments about this Company, definately one to avoid.
Leven TalkTalk  
When the general review from various sites identify problems customers had to go through, it’s usually a good indication that your service will be very much of a hit or miss.
I've been hearing about how nightmare TalkTalk are from friends and media including appalling stats about the number of complaint logged with OFCOM, I should have realised why the price was better than competitors. Because you get what you pay for!
Had broadband issue and wasn’t able to use the internet for over 3 months to which I've had to speak to TalkTalk customer service 15 times (60-90minutes every time) and technical department(8 exactly the same diagnostics), engineer visits (not turning up with right equipment so ended being 3 visit)
No resolution so had to jump to another company to which they tried to charge me for leaving the contract early. I asked for compensation for all the trouble I had to go through and they offered a good will gesture of £5. Then was harassed by 6 further case managers to take up on the compensation.
I am reporting them to OFCOM and though it may add up as just yet another stats on their service, I believe companies like this should not be allowed to operate in such a way.
Anyone else who had gone through the same troubles as I have, please take 10 minutes of your time and register the issue with OFCOM and leave reviews so that others won’t go through the same thing as I have.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
the worst company you can get the Wi-Fi speed is terrible when you ring them up they do nothing. they say they have fixed it. but nothing has changed DONT USE THEM
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
somerset TalkTalk  
I know the other reviewers have had bad experiences, so I guess I won the Broadband Lottery!

Got TT about a year ago, and yes there were teething problems... Arguments as to which end of the line the fault was one, promised a new router which never came etc, but since then the speed and quality has been fine.

We have just moved from one end of the country to another and we're expecting hell to move the account, but half an hour on the phone and it was sorted "just plug in your router and you will be connected".

As incredulous as I was at this, when I plugged in the router in the new house and switched it on, all our devices connected straight away no problems.

Now, we have never needed to switch from TT, complain about a service, change DD date etc, so I can't comment on that customer service angle, but our journey with them has been surprisingly smooth.
  • Satisfaction
    4 stars
  • Customer Service
    3 stars
  • Speed
    3 stars
  • Reliability
    4 stars
Was East Sussex, now Cornwall TalkTalk  
I cannot put into sufficient words how bad a company Talk Talk are. From their customer service to the quality of their product they are hands down the worst company I have ever come across. Since having the broadband it consistently cuts out throughout the day, I was told this was due to the fact I did not have fibre however Sky who I was previously with had exactly the same speeds and never cut out. When trying to explain these problems over the phone it was like talking to a brick wall over and over again. They did send another router however this did not work, sent engineers who said the line was fine and no faults in the house. When the problem continued they restarted the whole thing again and sent more engineers who said the same thing. At no point have they offered me any form of refund or compensation for their dreadful service and I was left so frustrated with their call centre I refused to contact them again. This was after being on the phone for over 2 hours and not getting any form of outcome from it!!! Just purely for the customer service alone I would never recommend going with Talk Talk, spend a few extra pounds and go with a more reliable company that knows what customer service is.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Plymouth TalkTalk  
Very poor all round for their broadband service and customer service.

There is no transparency in their telephone communications. When trying to move home and switch over, it resulted in me being put onto a 2 year contract (which was never discussed) when all I wanted was to to stay on my existing contract which I only discovered w=after the cooling off period
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
London TalkTalk  
Been with Talk Talk for just over a year and kept having wireless issues despite moving the router into the same room. Rang them but all I got was it was my end. So I decided to move even though I had 6 months left on my contract but was willing to pay the penalty just to get away from Talk Talk, so I decided to move to BT.
All was well until a week before my go live date and Talk Talk rang me with an offer to keep me as a customer the deal being 74mb faster fibre and the new wireless hub.
This is where it gets interesting, after a week or so of no confirmation I rang them to see where the order was and they denied it had ever been placed. They said I’d been missinformed, I told them they were out and out liers, and all they did was skirt around the issue and offers me £6 compensation so I won’t tell you where I told them to shove it, and all this to keep me as a customer, they should be closed down their service is shocking. Needless to say I’m in the process of switching to Sky, I was with them before and never had an issue. Bye bye Talk Talk don’t call me and I certainly won’t call you.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Mansfield TalkTalk  
Absolutely rubbish, a internet provider should not be able to take money of people when their service is this bad. Waste of time. You will regret it if you use talk talk. Internet is slow and when it works it can't handle anything on the internet which shows a red light on the box. Not a good word to say about them.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Ash TalkTalk  
Customer service is very poor. It's easier to swim the channel than leave them (over 2 hrs online and still no cancellation). Complaints procedure is unbelievably long-winded and a complete waste of time.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    3 stars
Bristol, UK TalkTalk  
Tried and tried to change date they take money from my account. Each time I am assured it has been sorted. Each month they take it earlier than asked. Wage is not in and I get charged £25 off my bank plus 12.50 from talk talk. Took this on because it's cheap broadband. It's cost me a fortune so far. Hopefully sorted now. Third time lucky. Will see on next months bill date.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    5 stars
  • Reliability
    5 stars
Leeds TalkTalk  
DO NOT EVEN CONTEMPLATE USING TALKTALK the customer service is absolutely DIABOLICAL, THE absolute worst customer service experience in my entire life. The advisors are barely understandable and extreamly rude. They don't update their data systems and you end up repeating your self untill you feel suicidal. These people are the most un professional, unorganised and incompetent customer service team I have ever had the misfortune of doing business with and I am thankful that I will never have to deal with them again. UNBEARABLE DO NOT USE THIS COMPANY.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    4 stars
TalkTalk  
Can not rate this company could not get the system up and running. Kept getting put on hold promised a engineer to turn up lost days pay as did not turn up. Then had the cheek to charge me. Only got small amount back.
Hertfordshire TalkTalk  
This is the worst company I have ever had to deal with. Everything about this company is rubbish, their customer services, their quality of products. I use them as a student as I could not afford to pay for the quality which is provided by their competitor. What a mistake when I went and complain about their services after the trial and wanted to leave them, it took me days of calling. They would not let me leave, such an hostile company. I swore to myself I would never ever deal with them again! Then we had to move to another place and the landlord already set a connection with them and unfortunately to get a connection with a better brand would have cost us a fortune. My partner insisted on staying with them despite my disarray. Since we are having so much problem with this good for nothing company. We even had to buy our own router. Please I am begging you, don’t go with them do yourself a favour pay a bit more but you will have good product and good customer service.
I will be leaving the UK soon and the one thing I am very happy about is that I will never have to deal with this mediocre company again.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cambridge TalkTalk  
After being with them for over 2 yrs and always had problems i told them i want compensating for always losing connection and so on and they offered me.. wait for it..£1.31.. i was stunned the say the least..
  • Satisfaction
    3 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Mcr TalkTalk  
my advice to anyone who is deciding to use this this company is DON`T The service is terrible. Iv`e had a lot of inconvenience and was offered £4 compo
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hapton Burnley TalkTalk  
Reliability and satisfaction non existent, problems with the connection from day one, support poor. Stay away if you can.

The only plus is that you are able to get through to customer service, which is not always the case with providers. Two stars on that for encouragement.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Bristol TalkTalk  
Been having probs for months with slow speed and losing connection ,constant phone calls and being told line checks showed no faults and good speed of 32 to 37 mbs eventually they sent engineer out ,who told me no check had been done since 2016. And speed was 12.1 average. And basically talktalk had told me lies from thefirstphone call to the last one ,,i am so angry at thier attitude to thier customer i recommend dump them to anyone who reads this ,theycantbe trusted if thier own engineer says they lie all the time to fob you off.
Elgin TalkTalk  
Why could talk talk not sort our landline . We were without a phone for 4 weeks! Customer Service - that's a joke. I was told to ring a premium number from my mobile to discuss the problem. They did not update us on the problem and did not liase with Open Reach. Broadband was intermitant at best. Now the want us to pay them £59 to leave as they say we are in contract. We have been with them for 10 years or so and no contract goes on for that long without being renewed?! so I say show us this "contract". BT are now our provider and the transition was smooth and our monthly payment is lower. Beware if you are thinking of moving to Talk Talk.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
Skelmersdale TalkTalk  
How can they call it faster fibre when it still comes down a 30 year old copper BT telephone line to my house. I don't know where the fibre optic cable is but it certainly doesn't work. Keeps going off all the time. Just had a thunder storm / off. It really is rubbish.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    1 star
Woking Surrey TalkTalk  
Ten years of utter garbage reviews says it all. Verdict? Utter garbage historically, utter garbage presently, projected performance - utter garbage. Do I make myself clear?
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
I guess that I must be the exception that proves the rule. Change over from BT (at least three price rises in a year) due for 26 July 18 equipment arrived on 24 July 18. I can honestly say that I did not notice the change over, except for my landline going down for 5 mins. On contract for 68 meg+ checked my speed half an hour after the change over presumably took place, I was getting 58.4 and that should increase over the coming days. At this point 18 hours in I am that most exclusive of customers completely satisfied.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Cornwall TalkTalk  
I cannot even rate this company as it is so bad, i Wanted to write this review to safe anyone else having to go though the suffering we had to go through using this company.
It’s cheap but not worth the troubles. The customer service is the main problem it was so bad that we canceled using the. Company. Over 6 hrs on the phone trying to resolve issues. Very unprofessional the staff who are superficially polite but never resolve the issues simple , everything turns into fiascos, waisting so much valuable time .
Watford TalkTalk  
I cannot even rate this company as it is so bad, i Wanted to write this review to safe anyone ellse having to go though the suffering we had to go through using this company.
It’s cheap but not worth the troubles. The customer service is the main problem it was so bad that we canceled using the. Company. Over 6 hrs on the phone trying to resolve issue. Very unprofessional the staff who are superficially polite but never resolve the issues simple , everything turns into fiascos, waisting so much valuable time .
Watford TalkTalk  
Terrible service . Internet is always really slow . Customer service is terrible. They promise you a phone call back but never do . I’ve never had it sorted when I’m always on the phone complaining had it over a year but I’m going else where now . Best advice I could give anyone is to never have talk talk broadband is all lies you never get what they promise and simply do nothing to sort it out . They should be shut down and banned. I’ve never heard one good word spoken about them. I’m ment to be having super fast broadband!!! Slowest internet I have ever had.
Ammanford TalkTalk  
Horrible experience, engineer came to sort out the internet, he didn't manage and I wasn't told of that. I've been waiting for days with no internet, I've got in touch with them and they tell me they'll send another engineer in 3 weeks "hopefully" he'll sort it out meanwhile I have to pay. My friendly recommendation: avoid this company as much as you can :-)
  • Satisfaction
    1 star
  • Customer Service
    2 stars
London TalkTalk  
This company is an absoloute joke. The customer service is non existent the employees wouldnt know the arse from there elbow.

I'm money down and no better to fixing my issue
I feel deflated dealing with this company.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Liverpool TalkTalk  
On the 21st June 2018 I made an online order for TalkTalk broadband, and was offered a switch on date of 26th July. This was ideal as my Sky broadband was being switched off on 25th July. I received an order confirmation email outlining the switch date and my costings over the 18 month contract. Approx 7 days before my switch on, I grew concerned that I hadn't received my equipment, or a landline telephone number, so I used live chat to enquire and gave the staff member my name, address, email address and order number. They gave me NO REASON to believe that there was an issue, and assured me that the equipment would arrive, and a landline telephone number assigned just a few days before I went live with them. On the 24th July, 2 days before my go live I once again contact them, having still not received the equipment or landline telephone number, providing my name, address, email address and order number only to be told that whilst there was an order pending, there was 'a problem' connecting me but no information on my order and I would not be going live on the 26th July. From this point on all they could tell me was there was 'a problem' but no details, and that as my address had a pending order I couldn't set up a new order for a further 2-3 weeks once the pending order had disappeared. When I asked why I wasn't contacted to tell me there was a problem, I wasn't given an answer. If I had not chased this up I simply would have remained unaware until the 26th when I would have had no broadband!

I suspect that the issue lies with the fact that there was a clash, or miscommunication between my current provider cutting of my service on the 25th, and TalkTalk setting me up on the 26th. If this was the case then all TalkTalk had to do was let me know, and I could have contacted my provider to iron out whatever issues were present, but the fact that they simply put me and my custom aside, deciding to let me find out when I chased it up myself, or heaven forbid when my go live date came and went without and broadband, means that they have lost an 18 month contract with myself, as I'm certainly not waiting 2-3 weeks to have another go!

The worst thing about it all, is the customer service adviser saying 'we have had cases before where customer orders and go live requests go missing without any explanation' - if you are aware of an issue, fix it!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Rotherham TalkTalk  
arranged engineers visit for 25/07/18did not turn up.phoned talk talk and was told the visit would have to be rearranged.
what a load of crap.Only 3 months left on contract will not be renewing
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    3 stars
  • Reliability
    2 stars
STOKE-ON-TRENT TalkTalk  
I recently joined talk talk and had broadband connected. They promised me 30.5mb minimum and an average of 39/40. When fitted it was a 4.4 to 7.9 package. They totally miss old this to me and insisted I keep it for 30 days when I cancelled. Their customer service argued with me quite rudely and threatened to keep ringing unless I withdrew the complaint. Avoid this dishonourable company at all costs. Ps the 4.4 to 7.9 is rubbish as well!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Kings bromley TalkTalk  
Absolute rubbish. After a week of interacting with their robots I am awaiting a call back...never gonna happen.
The service has been **** for a year I can't wait to get rid but as I have only ever received 20% of what was on offer I would like better customer service that work instead of being fobbed off. I want compensation for the appalling unreliable service I have encountered when I actually needed them...i.e. applying for jobs. Thank you for your help Talk Talk because often I cannot on here reach anyone apart from your there is no internet connection page, which obviously fills me with joy. I have the complete dialogue from you on my phone and I will take it further but at the moment, it would be really helpful to start (even) something and finish it. You are shameful.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Folkestone TalkTalk  
Firstly, I will say that I consider basic telephone and broadband services as UTILITIES, not some high tech option or accessory subject to brand differentiation or loyalty. That said, TalkTalk may be somewhat cheaper than BT (who I left two years ago) but they play fast and loose with their contracts and term variance, just like or perhaps more than other providers. Getting problems resolved contract complexities explained is neigh unto impossible. A time consuming pain.
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    3 stars
  • Reliability
    4 stars
West Sussex TalkTalk  
The broadband is almost as poor as the awful customer service. Don't say I didn't warn you! This company should be bust by now. Terrible.
Liverpool TalkTalk  
This must be the worst company ever. They advertise that your price won't increase during your contract is just pure lies. They have put mine up after spending almost 2 hours trying to sort it out I got nowhere with there unhelpful staff who don't give a toss about customer service . AVOID. AT ALL COSTS
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    3 stars
Birmingham TalkTalk  
This must be the worst company ever. They advertise that your price won't increase during your contract is just pure lies. They have put mine up after spending almost 2 hours trying to sort it out I got nowhere with there unhelpful staff who don't give a toss about customer service . AVOID. AT ALL COSTS
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    3 stars
Birmingham TalkTalk  
Pretty muxh what everyone said. Changed engineer date without warning. Internet dropping every 10 minutes. Asked to cancel within 14 days but as i placed initial order before the go live date, im.being charged 137£ to cancel. What a joke
Edinburgh TalkTalk  
Moved from BT for lower price but unreliable connection means I'm going back to them. Plus net seem to spend more on their marketing than they do on their network infrastructure. Disappointed to say the least.
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    3 stars
Stroud TalkTalk  
Supposed to be average 35Mbs but most of the time I only get 7 or 8 at best.I try to get it resolved by contacting TalkTalk via an online chat but they keep deleting my conversation. Not lmpressed at all!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Sunderland TalkTalk  
Have been with talktalk for 2 1/2 years everything was fine until my Internet started randomly disconnecting for days at a time and now it's pretty non existent, paying £29 a month for a service I'm not receiving. Customer service is useless reading a script off the computer and they never find any faults and neither do their engineers that come out so your still left with no internet and told it's working fine. Currently switching to plus net literally can't wait to get rid of talktalk had enough now. Don't recommend to anyone! If you want an Internet service that works 24/7 find a different Internet provider.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Northumberland TalkTalk  
Not even been a month and I have aready had to make two phone calls because internet service in intermittent -as in amost non-existent. Staff are no use as they cannot tell you what the problem is. Phone calls seemingly get cut off after a period of time to help with SLAs is my guess...
I can't spend all evning writing, so, my advice is this: Unless there is absolutely no other service provider available in your area, don't pick talktalk!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Manchester TalkTalk  
Absolute shambles four phone calls going though the exact same scenario with someone want to send me an ethernet cable when everything is wireless. I'm no expert but this lot are useless
Stirling TalkTalk  
After ordering through curry's talktalk sent me 2 installations dates then when I phones customer service they told me I would have to pay £25 to change the dates..... Mmmmmm (that never happened as they then came back with accepting one date )

The the engineer did turn up as planned and the internet went live as planed - Yet between it going live at 12 noon to 8pm it dropped out rebooting itself no less than 30/50 times.....

Next morning 5am to 7am same thing - dropped out every 10 mins.

Went to cancel at 9am - that took me through to 1.20pm of which they apparently lost my email address therefore could not send me cancellation confirmation (inside the 14 day calling off) and they told me that I would have to pay one month, and pay £75 penalty if I cancelled my direct debit......

I have cancelled and re-scheduled EE.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Stone TalkTalk  
One of the worst service providers i have witnessed in my life!! Switched to them from sky because they were the only fibre providers for my location and things couldnt have gone wronger! First before checking my line was active, they disconnected from sky. Then on my first call with them on the go live date, the mentioned that this is probably because the clock has not turned 12! And thats when my service was supposed to be active! Needless to say, it didnt work the next day for which the subsequent discussion with their executive resulted in a series of standard ( read someone reading a script) checks which confirmed that the problem was within the property and they need to send an engineer. Thr nearest date of the appointment was 2 days later and for which i could not go to work but as this was important, i bregudgingly agreed. Alas, on the day the engineer visited, he quickly confirmed that the fault is not in the property but outside and they need to reach out to BT. Now i amhave been told to wait for another 24-72 hours and see if this works. In a nutshell, please avoid this service as they are really poor! They mention the word compensation for providing money back on the days of service lost! What they should state is this is a re-imbursement for the service not provided and legally they are not even supposed to charge for an inactive service!! Moreover they threatened that i may have break penalty if i chose to switch back to sky! I had to read them their contract and mention that this is not applicable if I provide the cancellation request within a number of days! Therefore, be careful on what yhe customer executive states! They are just repeating the notes to that they can protect their own skin!
Hammersmith TalkTalk  
Don’t go with talk talk. After setting up a fiber connection that never went live, several I mean in the excess of 20 phone calls to operators that don’t understand English. With no reason or understanding of what is going on, we tried to cancel under the consumer act, to this day we are still phoning every day, and every time there’s no cancellation in progress on our account. And worse the last time there was an upgrade on our account. We are now taking this to the regulators! Their service isn’t even worth the hassle or money!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Scotland TalkTalk  
On the 17th of July I had to turn off my WiFi at 11:00pm because it wasn’t working on my phone and I was in bed. I didn’t have any problems until I went to bed and I need to watch something in bed or I won’t sleep and I can’t because it doesn’t work properly.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Aberdeen TalkTalk  
Broadband connection always intermittent, impossible to watch streaming services. Average speed seems to be typically 35mbps, although paying for 80. Worst of all customer service is dreadful. Live chat is clearly under resourced, for the last two evenings I've been left over 10minsbwithput response, not even been able to report yet another fault. This time without telephone service. Final straw for me, now going to another provider!
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Buxton TalkTalk  
Let me tell you a story. Are you sitting comfortably? Then I shall begin.

I moved to North Yorkshire for work in April, leaving my wife and family up in Newcastle (too far to commute and other work commitments. Moved into a flat and decided that broadband was required as mobile data wasn't cutting it. I finally got around to getting what I thought was a reasonable deal (one off installation charges don't float my boat as it is often just a case of switching the line on). So I contacted TalkTalk online and lo and behold, my broadband was all set to go on 13th July (last Friday).

I received one text message on 9th July saying "Good news! There is no need for an engineer appointment and your service will be up and running by the 13th"

I then got another text (same day) saying I would now need an engineer, and that an appointement was made for the afternoon of 13th July. Now, I had already arranged that when I set the account up, but no they sent these two totally conflicting texts. So I called them to verify the situation. I may as well have been talking to a sea-cucumber. Eventually theys said the engineer would be there at the designated time. So I booked the afternoon off (between 12 and 5 pm they quoted) and on the appointed day, I waited for the engineer to arrive.

The equipment came through the post and I plugged it in (correctly, I may add. My degree in digital forensics and network engineering came in handy for something) sure enough, power to unit and Wi-Fi working, no internet as yet as it wasn't due to be switched on until the 13th.

So I sat in and waited. Just to check I contacted TalkTalk and was directed to their "technical help" text service. It was decided that the service was all switched on and good to go (oh! by the way, I received an e-mail to this effect at 0213Hrs on Friday 13th).

5pm came and no engineer and I am still on the text. The "techy" on the other end then "ran some checks", then asked me to identify the master phone socket type. This I did. He then asked me to try another ADSL filter. I attached the spare (I'd already tried this) so I did. No joy. He then asked me to unscrew the faceplate from the socket. Who am I? Mr Scott? "She cannae tek it Cap'n".

So I unscrewed the faceplate. He then asked me to plug into the test socket so I did that. No joy. By this time I had been on the text for 6 HOURS, and in the end the only thing he could recommend was another engineer appointment with Brightspark?

At this point I had lost the will to live and agreed to another appointment, this time between 0700 and 0900 today (17th July).

So with no internet, and the router being as much use as a bull with mammaries I accepted nothing could be done until this morning.

I sat I the flat this morning (having taken another 2 hours off work) and waited for the "Brightspark" engineer to arrive. Guess what? He didn't show up. I contacted TalkTalk tech help and got nowhere apart from being on hold while she checked with the engineers to see where they were. In a blind rage I asked to speak to a manager and she duly obliged. On came the manager who told me that the engineer was stuck on another job. Now, TalkTalk are quite happy to charge 30 quid if you miss an appointment, so I informed him (after another 5 minute hold) that I wanted to cancel my account.

He passed me onto their "loyalty" department who guided me through the process of cancellation. I then asked to speak to a customer services manager as I wanted compensation for the "inconvenience" they have caused me (7 hours pay plus phone calls). After all they missed TWO appointments.

The account has been cancelled and after almost four weeks of waiting, I have ended up with the square root of Sweet Fanny Addams. Back to square one and looking for a reliable company to get me some communications.

TalkTalk? You should be done under the trade descriptions act. NO service whatsoever, only ONE number to contact them on and then you get shoved into a far-eastern sweat shop call centre. Thanks for bugger all. Oh, and by the way, the compensation? The loss of earnings and the phone bill is just the beginning.

I may as well have connected two bean tins together with string. Crap service, crap assistance, crap company. Steer clear of these jokers.
  • Satisfaction
    1 star
  • Customer Service
    1 star
Scarborough TalkTalk  
I took out talk talks fast broadband on 13th June . Since day one Iv always has an issue ...
I contacted them 4 times in totally and each time the problem was sorted for and hour max!
I told them I wanted to cancel as they are not giving me the service I need (1.7speed) was sold as 15mb minimim.
I spoke to Thamela ... who said I could upgrade to fibre for £7 extra a month!! ( why would I pay more when you don’t offfer me anything good at the moment) she just said okay it’s £127 to cancel ! Joke!! I will never go with talk talk again!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cwmbran, Wales TalkTalk  
Avoid if possible,my broadband speed has dropped to six meg and that is not slow enough for an open reach engineer to get involved,so they create a list of impossible tasks for you to perform so as they can put the phone down,I now understand why they say “you get what you pay for “never again will I stay with talk talk
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Rochester TalkTalk  
Absolutely appalling. I use TalkTalk for both home and business. For the past month internet has been out constantly at home and intermittent at work. Phone call, after phone call, hours spent on the phone going through their 'testing' process. Still no internet. It's always been poor but for the last month has been totally unavailable constantly. TalkTalk do nothing to follow you up and see if things are improved and frankly they just don't appear to care. 1 star if far too high a rating but I have to click something.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Southampton TalkTalk  
I took a out an internet service with talk talk and found out after being with them 2 months I had 2 contacts with them ,and after talking to one of the team about the bad service I was getting the sent me an email saying that after I had spoken to someone at talk talk I owed them £85 pounds, this is the worst company I have ever been with and when I left for another company called ee they talk talk ask me to pay them for the router I sent back they kept this up for a least 2 years till finally I wrote a letter to there head office and then they sent me a letter saying I owed them nothing all I had when I was with talk talk was problem after problem ,since I signed up with ee I have never had any problems with them and I get the internet and landline like every one else at a reduced rate which never go ups avoid talk talk at all cost there worst company I have ever been with
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
stockton on tees TalkTalk  
Talk talk are ok if you never have any problems but once you do they're near impossible to deal with. The first technical support centre you speak to barely speak any english and mostly try to fob you off. For example when I phoned to complain about my poor broadband speed on my 76mb/s fibre line I was told that it was perfectly acceptable to be receiving only 0.5mb/s download speed. After arguing this wasn't what I was paying for the woman wouldn't back down. I eventually gave up and phoned customer complaints, at which point I finally got someone who could speak english and sorted the problem. The next problem involved us not being able to access the internet, 4 days of no connection later we are no further forward with the absolute worst customer service department in the world. Honestly go to plus net, they're the same price and us UK call centres.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Glasgow TalkTalk  
So wish I'd read these reviews before choosing Talk Talk to provide my broadband. A truly terrible experience which caused me, as a 71 year old with poor vision, distress to the point of illness. Speed so slow it didn't register at all.
Early exit fee bill arrived in a matter of hours - not applicable as I am within the cooling off period.
Would give zero scores if permitted.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Market Harborough TalkTalk  
Paid for faster fibre but still run on average at only 9 mbps they could not fix ! also kept dropping connection, leave well alone they charged me for fibre even though I was only getting 9 mbps for a 18 months contract
Rubbish don’t be fooled like I was by cheap deals it’s worthless if you keep losing connection
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Gloucester TalkTalk  
0.1mbps down 0.2mbps up 1433ms ping

8 months in the pits of internet hell, and getting as low as 0.1 mbs.Oh wait, can't get any lower than that actually. Also first time I see a ping measured in seconds, instead of milliseconds.



During all that time, you had me going from pillar to post, lied, denied customer service, before finally admitting talktalk servers are mutemute, kicking the router out.

Banning me from contacting you via facebook was the contract breach, so thank you very much for that. Denial of customer service access on top of refusal to provide the paid for service.



You could not possibly do any worse.



So it is my great pleasure to announce that I finally got hold of your chairman, and that's when I cancelled your contract like a stamp. For anyone else who wants to know how to achieve that, just join the facebook group called "Talktalk complaints".

If I was given a pound for every time you say "I am very sorry", "sorry to keep you waiting", and "we're going to run some tests", I would be retired.



Now you're sending me letters and emails begging me to stay, even knocking £10 off the monthly bill if I change my mind. "You'll be missing all this great stuff"



No I won't. Tomorrow is the day I stop dealing with Mutemute and the Filipino gang.

I would give zero stars if I could.

Goodbye.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Folkestone TalkTalk  
This company is the biggest pile of **** anyone could ever have dont go with them !!!!they lye engenders came twice couldn't sort problem out both said it was ent in my house an than charged me 65 ponds for them to come out to my house!!!they just robbed me ....said they would ring back with in 3 days so I rang them spent 2 hours on phone getting nowhere an than said they are sending a letter an would take another 5 days to come...who the **** do they think they ? Now I'm rapped up in a contract I carnt get out of ...DO not use than u just get Philippines that carnt be bothered
  • Satisfaction
    1 star
BRIGHTON TalkTalk  
All we wanted was Talktalk to transfer our service from one home to another in the same village. We were assured that this would happen at a certain time, two days after our moving date.

They failed to do this, and we were left without a service for two weeks. After repeated texts and telephone calls and great difficulty in understanding what was being said over the the mobile phone by the Talktalk personel we did finally get connected.

Despite being without a service for two weeks we were not offered a reduction in payment, in fact they wanted to charge us for ending our contract. After more frustrating phone calls we finally managed to escape from this awfull Company without further payment and are now going with BT, it’s £4.00 per month more but judging by our experience so far, will be worth it.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Norfolk TalkTalk  
Pretty rubbish really kids always moaning how slow it is
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
EMSWORTH TalkTalk  
Just DON'T. They will promise anything, deliver half of it, then ignore complaints. When they call it rings once & they hang up - but that registers as they contacted you! DON't trust.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    3 stars
GU35 TalkTalk  
I was considering joining TalkTalk but not now. My elderly neighbour is with them and in fixing a broadband issue, they managed to cross her line with that of another neighbour. Her other neighbour isn't happy that he's getting all her calls, and she, a vulnerable person living alone has had no phone service whatsoever for a week. When she called to report she had no phone service, the agent completely confused her by insisting she do all sorts of checks on her broadband. After a week she knocked on my door, desperate for help. When I called TalkTalk for her, they did the same despite me telling them loudly and clearly that it was obviously a crossed line. In the end, I complied with all the usuall checks, including resetting the router and checking the wifi signal, in order to get an engineer visit booked. Obviously the engineer will sort it out at the exchange so my neighbour will probably never see him. Oh and the line to TalkTalk technical support was horrible quality and I had to repeat myself constantly.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Leicester TalkTalk  
Never had a worse experience in customer service. When attempting to change the account holder name after my flatmatecmoved out I was told the only way was to send my details (name address and sort code) by post. Despite being anxious about this Prosoect I did as I was asked...nothing happened. I sent the details again... still nothing, they had lost all of my personal information, countless emails, calls and complaints and not only has the problem not been resolved I have had to deal with painfully unhelpful staff who speak over you and couldn’t care less. Never encountered anything like it. Avoid.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Surrey TalkTalk  
Honestly if it were possible to give zero I would. Temperamental connections, total disregard for personal data and the worst customer service I have ever encountered. Do yourself a favour and stay well away from this company unless you want to spend hours of your life in correspondence with them over the slightest issue.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Tendon TalkTalk  
6 weeks to install, then on the wrong contract, 1/3 promised speed, engineer cancelled his visit then we are charged for the same visit..then 2 more engineers fail to show up. If you read this and still decide to sign up..here is a comical phrase you are about to come to hate..."Is there anything else I can help you with today?"
  • Satisfaction
    1 star
CHesterfield TalkTalk  
Average download speed over last year is 2.4, can't read e mails a,d when browsing half way through screen just goes blank. Have tried since April 2017 to get it sorted but still waiting will now consult Ombusmand for Communications, re this complaint.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Southampton TalkTalk  
The worst company no sense of customer retention, cap internet when you complain, the turn of your internet without notice, they sign you up to contracts without your consent, rude, disrespectful, fibre buffers, sell you fibre but provide you with ADSL. They even blame BT, BT engineers have come out and even told me Talk Talk cap the internet, they will say they called you when they have not. They lie so much. Do not believe their ads and leaflets. Once you join it is nothing but stress from them. They really do not deserve any awards. All I say to everyone is make sure you do all communications in writing or emails with this company, as they are very good at lying. No guaranteed internet with these lot.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Greater Manchester TalkTalk  
I would rate them with a 0 if i could. The online chat feature is useless when it comes to fixing Internet speeds, they're only eager to close the chat mid discussion. I use this as an alternative to calling them as I cannot understand a word they're saying. When the Internet speed does come back up to their 'promised' speed which in fact is only 9Mbps, after a while it 'magically' goes down. Instead of trying to save a few £'s I will move to a better Internet service provider and at least get good Internet connection. For those of you wishing to join, I'll save you the hassle from them, just DON'T join Talktalk!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
I have been with talktalk since I started up and up till now I have had no real problem with their customer service. HOWEVER the latest contact I had with them has been very poor. Oh yes! you can either text or talk to a 'human being' - if you are prepared to take at least THREE hours of your time waiting for replies AND waiting online for thme to consult 'other departmends. (by the way they were calling from South Africa!) Recently I went through all this and told them exactly what I want in great detail - they assured me that an engineer would be coming to install a second youview box that would solve my problem and when he finally arrived I was told that this could not be done and he went away (after a cup of tea) and NOTHING solved - it appears they just wanted to sell me an extra box PLUS the engineer's fees as well as charging me higher monthly payments I am very disappointed and I hope Talktalk gets to read this
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    3 stars
  • Reliability
    3 stars
Manchester TalkTalk  
are you looking for a broadband that will make it so you have to wait days just too download anything or a broadband that works for 2 minutes then breaks again constantly making it so you cannot play videos or online games then this is the broadband for you just in general a giant load of crap that should have never been made in the first place.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
TalkTalk  
Really poor customer service contacted via chat and was told incorrect information.Complaints team just as poor they never contacted me.Broadband very slow and connection goes frequently. Not good value for money.I am now leaving and signing up with UK based company.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Leeds TalkTalk  
I wrote already about my bad experience with Talktalk. It turned out that leaving this company is even worse than enduring this terrible service.
They send me erroneous overstated bills, threatening me. I just spent more than 2 hours talking to managers. I use logic and facts, they use only attempts to confuse and mock. I've never seen such a terrible customer service in the UK.
I am a very peaceful person, but such a mocking attitude makes me look for the possibility of a legal solution to the problem.
I see on this site many people affected by Talktalk, maybe it's time for us to unite and file a class action lawsuit against this company of rogues and boors. I will be happy with any of your ideas.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
HIGH WYCOMBE TalkTalk  
stick with sky it might cost a little more but a far more professional and english speaking and understanding staff and thats not me being rasict my family are from india iv had an ongoin dispute with tbis lot for a year now so ombudsmen here i come save yourself the stress money on 0345 phone calls and mis communication and unprofessionalism this is just the beginning after a year of unnecessary stress my battle is just starting by goin down the legal route im gonny find out if i have the right tp contact the newspapers as others need to know how bad this company really is and can get, iv had customer service staff laughin at me over the phone but again (no record of it) surprise surprise coz none of the calls where recorded the company is a joke they should be laughing at that maybe il have the last laugh who knows but im gonna give it my best shot i hope the ombudsmen can help
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
glasgow TalkTalk  
People don't waste your time with this company ,they just apologize and keep promising ,and trying to charge you cancellation fees and send you engineer which will try to charge you 60 £ or 80£ avoid them ,better use your mobile data
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
absolute shambles of a company calls are not recorded and customer service type in what they can be bothered typing into update your account thus leaving out vital information that could be needed for disputes later down tne line and tbey cap your line so no other provider can install services to you customer service agents laughing and saying you didnt try hard enough but no proof coz calls are nor recorded ( conveniently)
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
glasgow TalkTalk  
works okay for the first 5-10minutes then keeps freezing.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    1 star
Coventry TalkTalk  
Good prices but everything else is rubbish. We pay extra for fibre and it’s not even noticeably faster, the data on our phones is actually faster. It lags constantly no matter what your using it for. I’d avoid like the plague if I’m honest. Wish I’d have listened to all the reviews before I just went for the cheaper option
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    1 star
Barnsley TalkTalk  
The WORST COMPANY EVER. STAY AWAY FROM TALKTALK. Their customer service is appalling, they say they will phone you and they don't, they give you wrong information. You NEVER speak to someone in the UK, ever. Etc., etc.

AWFUL.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
United Kingdom TalkTalk  
Just dont have anything to do with them. The list of problems is almost endless and problems have been going of for 6.5 months. even a month after terminating the account. Started Jan 18 when we took on talk talk, very slow speed, appalling customer service when trying to help. Based in UK and very polite but a awful understanding and ability to comprehend English. Blamed the us for the distance between the router and the devices. (Max 2 meters) blamed it on disturbance from our other electrical devices, then bluetooth, master socket, microfilters, then blamed the PC Operating system. This was because it kept just cutting out. Like the power was to going off at all but the internet just kept dropping. We had hours of Technical help, changing channels, blaming things on non existant virus's then they sent out thier engineers to check it out. no faults found. then we had to have open reach out and no faults found( by this point i reckon we have 10 hours on the phone inc waiting to be connected and 2 x half days off work waiting for them to come out and fix the problem. Still it went on. Broad band now went off nearly every day and often at about 930 Pm at night. Which kicked us out of netflix -- and on occasion the phones would not automatically reconnect which ment we were using loads of 4G data at home. On and on and on this went for 5.5 months. Eventually having asked already to be let out of our contract and them saying no we would have tp pay we reported it to OFFGem who said they couldn't help directly but TalkTalk agreed due to their lack of being able to supply a fit for purpose service they would release us with out exit charges and early termination. The account ws terminated and we have now very sucessfully signed up with Vodafone and not a singly glitch since day 1 with Vodafone. However Talk Talk are now hounding us for termination cahges, have added it to the bill and are adding late payment charges to the account. I have since spent at least another hour on the phone to the billing department who have said they will deal with it and yet the demands keep coming. Their complaints dept by email a number of times since as well and they and still haven't dealt with it. Honestly you will wish you had never heard of TalkTalk. they are not worth it.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Nantwich TalkTalk  
Saw mixed reviews before placing an order to switch to Talk Talk - they offered good pricing so thought lets risk it for a biscuit.
Placed order on 26th June and received confirmation email from Talk Talk with all account references, nice!
Service due to go live tomorrow (10th July) but no sign of router. Contacted Talk Talk, they say they have no record of my order!!!!
So, they accepted the order, confirmed via email, then cancelled and did not let the customer know, wow!! Their response was then "oooo, wow i bet that's frustrating. I'd be irritated if that happened to me. I have the perfect answer, we'll transfer you to sales and they can start the order from scratch."
I was raging until that last diamond of a comment which left me with nothing to do but laugh!! Talk Talk, GSOH, hilariously dog muck service!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
North West TalkTalk  
Don’t waste your miney and time you such an unprofessional co. they don’t know what they are doing. i would strongly suggest to stay away from these scammers.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
london TalkTalk  
Complaint to TalkTalk:

I received an email from yourselves last week, to which I responded and was promised a call-out to which I didn’t receive. I’ve received a telephone call this morning which involved me faffing about with rebooting broadband, unplugging the DSL filter, connecting to my phone, my laptop etc… I then said that we couldn’t connect to broadband whilst we were on the phone and the agent I spoke with didn’t even sound shocked. After advising this, the agent then contacted me via telephone, where she put me on hold for collectively, over 12 minutes….

After I stood my ground, refusing to faff about fixing your issue, she was then suddenly able to have someone call out to ourselves and fix the problem (a miracle!) But at a charge of course…£50 if it turns out the fault was mine - how would I be able to prove that it was not my fault? I can’t trust your company and ultimately, this prompted me to realise i’d like to cancel. The broadband fails to automatically connect to any device, it fails to allow us use to our broadband and phone at the same time, it fails to allow us to pause and play when we wish as you suggest. It just jumps about a bit.

The agent in the Claims Management department was most unhelpful, after numerous times of saying I wanted to cancel, she was persistently asking to send out someone, confirming I wanted a call-out…then confirming I didn’t. The fact this agent is a part of management is LAUGHABLE. dread to think what the standard advisors are like if this is how management speak to customers.

I advised her of the below speeds, to which she didn’t seem bothered that I was paying for way more than the speed I was receiving, I mentioned about upgrading the router / sending out a new router - this question was totally avoided. I’d also like to point out that 0 Data Protection checks were confirmed throughout the call…oh, apart from my address when she was sending an engineer out. The call initiated with ‘Am I speaking with Zoe Conning?’ - divulging information and potentially breaching this data to an unauthorised party.

I understand cancelling mid-contract comes at a price however, given the above download and upload speeds, you're failing to meet your criteria within the contract, therefore, I expect this fee to be at least discounted, if not wavered completely.

Their website advises that:

“Fibre:
- If you are a customer taking the Fibre Medium service you will be charged £10 per month for every month left on your contract, in addition to the phone and broadband early termination charges.”

Therefore, the termination fee should be no more than £150 as that is what is left on my contract of 18 months, and regarding phone and broadband charges - could you please enlighten me to how much these are please? because it looks as though they are more than £150 each! - of which, I have not been advised about in any contract, or Terms & Conditions.

Another agent and I spoke via web chat on the 8th July 2018 who advised that because a technical fault had been logged today, which I have not actioned, therefore, someone has actioned something on my account, without my request or authorisation.

A copy of the above will also be sent to:

TalkTalk CorrespondenceDept
PO Box 675
Salford
M5 0NL

horrendous company - don't be fooled by these low prices!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cheshire TalkTalk  
Only recommended if you want to make your life miserable! Kept me in an endless circle of chats, testing, having engineers over and phone calls for more than three months, and when I wanted to leave took me another month to get them to waive my early exit fee. Instead of short, efficient communication they repeat everything 5 times, there is a script which they are unable to change. You cannot request callbacks outside working hours, they will keep calling randomly and you better put aside at least 30 min. to book an appointment with an engineer. Three engineers visited us and could not solve our connection and speed issues and every time I tried chatting I had to give up after a couple of hours and call back the managers, not to mention the endless testing circle started again.

They made me become the worst version of myself, frustrated, rude and just sad after every chat and phone call. Customer service in England is generally bad, but this is pure hell.

Their customer service might be able to fix simple issues, but they are unable to handle complex problems. I expect fast, efficient solutions that Talk Talk is unable to deliver.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Reading TalkTalk  
Excellent customer service from ‘Londi’ in the customer service and billing department based in Durban. A*
  • Customer Service
    5 stars
Nowhere TalkTalk  
Absolutely shocking. All I wanted to do today was speak to someone on the phone (that's what they do!). I ended up in a several hour text message conversation. How utterly ridiculous. If they had only picked up the phone and spoken to me it could have been sorted. I am going elsewhere. Do NOT touch them with a bargepole. Joke.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Inkberrow TalkTalk  
Unfortunately I used this service because of price and extra features. I just had a simple question and was totally frustrated by the call centre. I was re-routed to any other part of the globe rather than England. However, since I chose another supplier I have been bombarded with post telling me what I will be losing, can they make a better deal? etc.etc. They give a telephone number which also re-routes to another part of the globe. Why cannot these companies use call centres based in the country they service? The call centres would be much more on the ball as they do not have to read from a script, and understand the culture they are dealing with. I agree that the useability and consistency of this service leaves a lot to be desired. I trust my next provider will be substantially better (could NOT be worse).
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Purley TalkTalk  
I have been with talk talk for 10 years and in terms of customer service probably the worst ever! I had problems with my internet speed had intermittent service and all talk talk were interested in was encouraging me to upgrade to the super fast fibre. I did what they suggested to get my family back on line but after my monthly payments went up another £15 a month with no change to my internet service. I came home from work and there was a BT engineer working in one of the ser vice pits near my house so I went to.speak to him about my internet problems. He said ultra fast fibre is not available in my area and that talk talk are falsely advertising this. So at this point after hours and hours on the phone to talk talk and no resolution I decided to leave. I just went live with Vodafone and am getting speeds of 22 were with talk talk I was lucky if I got 4. Never again would I chose talk talk I am going to tell my family and friends to leave them.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Essex TalkTalk  
Customer services are hopeless; staff appear to have little understanding of the English language. Broadband speed is far lower than expected and it drops 3-4 times per week. Will change to another provider as soon as my contract is up.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hastings TalkTalk  
Have been having issues with internet not working or very poor internet speeds ever since joining TalkTalk. I average 3mbs in download speeds. Well below the guaranteed minimum speed. When speaking to customer technical services it is clear that they have no technical expertise and are just speaking off a transcript. They take you through some basic troubleshooting measures which I've already done. When you explain you've already done these issues they put you on hold and ignore or hang up. I complained about this to customer services based under their complaints code and it was clear the advisor who was dealing with me had not read my email but just the subject title and replied with the repeated list of common troubleshooting tips that the previous technical customer advisors had been telling me. When I replied with another email explaining that he clearly has not read my email he just replied that I should take broadband speeds issues with technical team. However, the technical is what I am having issues with and he would of understood this if he read my email. They just waste your time and take you through an endless loop. Complaints are not dealt with seriously in this company.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
LONDON TalkTalk  
TalkTalk is the biggest **** in all United Kingdom, don't ever make a contract with them, it is literarly pure cancer. Internet keeps falling, MOVING HOUSE PROCESS TAKES 2 WEEKS, and while they tell you in your contract you are guaranteed 50mbs download speed at least it doesn't even offer 30mbs. Not only that, the live chat and customer service ARRE USELESS. Literarly the worst live chat and staff ppl who can't deal with anything, literarly utter ****.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
southampton TalkTalk  
The company is an absolute pee take! Orders my services in may, the router been sent out within a week I had to wait for an installation for three weeks. Once they finally arrived they couldn’t sent it up due to issues underground, it has then taken them 9 days to contact me to arrange another engineer to be sent out to sort the issue. I then had to wait another 2 weeks another engineer who once again wasn’t able to go underground so the issue didn’t get sorted. It then got to the 21st June I have spoken to another memeber of stuff after contacting them myself and cancelled my account. They have sent he bag so I can return the router. On the 6th July today I received an email that my bill is due!! I have contacted them spoken to three different agents Sam as the first from customer services was absolutely useless. Then I spoken to Hope, she was a little more healpful and advised that my account wasn’t cancelled in a first place. So 47 mins into a phone call my account will be cancelled within 7days.

An Absolute joke! The lack of communication and organisations is just ridiculous!
Do not recommend!
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Luton TalkTalk  
Worse company, to deal with. All the staff are rude and racist, they treated me badly when I phoned, they all said they couldn’t understand my speak and I am born in to
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
Never sort problems out quickly, always on the phone for hours. Thank goodness the contract is finishing soon
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Newtownards TalkTalk  
renewed my contract for the fastest fibre a few months ago. have had absolutely no problems with talk talk. the service has been fast with an average 50mbps and no dropouts. only used their customer service when negotiating renewal and a week ago when orering the new wifi hub, everything was very efficient. would recommend them to any user.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
bournemouth TalkTalk  
I have not experience with other provider, but there hardly can be anything worse. Very poor Internet, it is dropping many times every day without any reasons. Customer Service openly mocks. I wrote dozens of emails, spent many hours chatting. Customer Service promised me to call back more than 20 times and write the answers. No one has ever called and not written.
I tried all the ways trying to fix the Internet and get compensation, but all was unsuccessful.
The most mocking thing: you can not call the Customer Service they are always busy, but you can write to the chat. Respond "very polite and sympathetic people", each time you have to answer many questions of security, tell the problem, discuss the obvious solutions. Then, after 30 minutes, when you are approaching to difficult questions, they turn off the Internet. The next time you turn on the chat, you get on a new person and start all over again. And so it is infinite.

Summarizing: terrible Internet and terrible customer service. Advice to all new customers, do not be tempted by a cheap price, avoid the Talktalk. I wish existing clients patience and quick escape.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
High Wycombe TalkTalk  
This is probably going to be the only positive review on here, all I've read are negative reviews and even my review isn't 100% positive!
I am a brand new customer and have had problems with my bill from the get go. I joined through uSwitch and it's a pretty decent deal and had no set up fees etc. so I thought excellent, I will go with this deal.
At first, before my internet had even gone live, it said my estimated bill would be over £100! This was including my broadband package and an £85 new line set up fee! (I didn't even have a new line installed.) I was sure that there were to be no set up fee costs due to the deal that I chose via uSwitch. So, I spoke to an agent on the live chat who reassured me that when my bill was generated there would automatically be a credit of £85 and I would not have to pay the £85. So I thought excellent and was grateful that it was all cleared up.
Fast forward to yesterday, the day after my services went live and my bill was generated and it was... over £100. No £85 welcome credit added like I was advised. Anyway, I called and the £85 was wavered instantly as I have evidence of the deal I signed up for and the webchat transcript. A terrible ordeal for a brand new customer though, I was definitely considering leaving but I am thankful that the situation was resolved instantly the second time round.

In terms of speed, I've only been connected for 2 days but so far so good. The switch over was very quick. My previous internet disconnected at around 10am and by the time I had set up my new Talk Talk router I was connected to the internet. I haven't been disconnected and the speed is as quick as stated on the contract.

So yeah, so far I am relatively happy. Hopefully nothing else goes wrong regarding my bill and that the internet speed remains!
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Barnsley TalkTalk  
Wish I could submit a 0 rating.

Quite frankly the most unresponsive company I have ever dealt with. Both broadband an voice lines (small business) have been down repeatedly with the latest outage being approx. 2 weeks - how anyone can be expected to run a business with no telephone defeats me.

Avoid like the plague!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
West Midlands TalkTalk  
I do not usually write reviews but the level of frustration and confusion of dealing with Talk Talk customer service and the poor internet speed, compelled me to warn others to avoid getting into a contract with them. The process of leaving is also incredibly painful. I have spent hours on the phone, pasted from pillar to post by incompetent people. Truly shocking, its a wonder this company still operates.
  • Speed
    1 star
TalkTalk  
the worst broadband I've had in my life. very often the connection was not there, the speed very low, customer service terrible. now I was changing the internet from Ee and unfortunately talk talks to me. talk talk ended on July 2 and switched off the contract and the telephone line is blocking until July 7 (I learned that from customer service Ee) and I was without internet for a week and I work thanks to him. worst internet
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Burnley TalkTalk  
Talk Talk is the best network. I've been with sky and they are horrible. The problem with most of the reviews here are that 75% of people are on the wrong package
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Liverpool TalkTalk  
Absolutely shocking service! At first they were nice as when broadband was delivered it didn’t work and took them a week to rectify. In result they did not charge me first month. However, contacted them to state that I was moving and needed to cancel the contact and 3 months later they are still charging me. Spoken to them again and they have now stated I have to pay £200 to cancel the contract and have to pay 3 months of fee as the cancellation was not recorded. By far the worst company I have every been with and would highly recommend people to stay away. Worst decision I have made to be with them. The connection wasn’t even that great either!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Putney TalkTalk  
Absolutely atrocious. An intermittent service handled by disinterested foreign idiots at "customer services".

Broadband was patchy although speeds were very good when it worked. No notification when I went out of contract so payed a rediculous amount for a while. I moved home and I moved my services accross but they couldn't supply fibre so they CANCELLED my contract with NO PRIOR WARNING.

"Customer services" would not let me cancel and kept shoving offers down my throat and kept getting things wrong because their English was very poor and they had no interest in helping from the start.

Called BT, straight through to someone in the UK. Stay away from talktalk, because that's all they are; talk.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    2 stars
Doncaster TalkTalk  
I wish there was a 0 star for customer service. I asked to be moved to my address a week ago and finally someone called me today after 7 days to tell me that they are investigating an issue and will take 29 days to be moved. Told them is unavailable to call me after a week and tell me that. And I asked to have my contract canceld. They made me wait on the phone for 28 min tot Connect me to the relevant department and then when I finally spoke to them they told me they need to transfer to another department. And so like that for 1 hour and 25 min. Please avoid the internet quality is rubbish. Go somewhere else.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Luton TalkTalk  
The worse worse worse company ever i would never ever recommend talk talk the customer service are the worst since I've been with them i have been having so much stress from them all they do is try to take Ur money and charge u for thinks that u can't even believe or understand what the hell it is that they charging u for unbelievable i can't wait for my contract to finish with u man
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Manchester TalkTalk  
I have contacted talktalk on several occasions regarding my Internet speed I pay for superfast fibre and get superslow and my connection is in and out like a fiddlers elbow I'm not happy
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
Minster sheerness kent TalkTalk  
Very slowly only 16 mb/s
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Newport TalkTalk  
HAVE READ MOST OF YOUR REVIEWS AND AGREE ENTIRELY.NOW MOVING TO PAY TO GET OUT OF MY CONTRACT.AFTER SUFFERING BEING PASSED AROUND IN CIRCLES SINCE JUNE 1ST.
ADVICE TO ANY ONE THINKING OF JOINING TALK TALK IS SIMPLY DO NOT DO IT!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
DURHAM TalkTalk  
Don't bother with talktalk had problems from day one and still no engineer been out it's a joke . Rang today regarding a fault with tv box not recording or turning on. My wife was spoken to like dirt. The chap at the other end was losing his temper. Not a nice company policy . Getting a engineer out on Wednesday it's now sat really fast repairs then lol. I would not recommend talktalk to anyone.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
St.helens TalkTalk  
If you value your health and sanity I implore you do not use Talk Talk. I have been lied to laughed at and now I'm trying to leave they want me to pay a termination fee. So the fact in the 8 months I have been with them my internet and
Phone line has worked less than it has worked. I have been down now for 2 1/2 weeks
Birmingham TalkTalk  
Worst ever, customer service is the worst that i ever had
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Edinburgh TalkTalk  
Broadband kept dropping so I called talktalk. The technical support agent made me follow his manual doing all the things Id already done, and when this didn't work he offered to replace router. He then told me I was paying way too much for an older package and advised me that a fibre optic package would be cheaper, so I signed up. 3 days later I recieced a broadband router, but 5 days later an email stating that my fibre optic was good to go once I did a few things in the house to set it up. Instructions given were for different equipment than mine. I phoned up customer support to ask if I needed another router or needed to do anything with the one I had. Customer support dis not know what this meant. After speakinv to 2 people I was transfered to technical support. I asked them if I needed a new router and what I needed to do, and this confused the girl because it wasn't a question in her manual. She kept asking if my broadband was faulty, and told me to reset my router. After 45 minutes I asked to be transfered to customer support to cancel my contract while in the cooling off period. She checked with a supervisor and said that she was not allowed to transfer me to customer support. Eventually I spoke to supervisor who told me that I could ignore the email as my new router would handle the fibre optic speeds, so I asked him why I was only recieving 25mbs. He said that they were optimising my line and next week I would be up and running at correct speeds, but the talk talk message board had a lot of threads from people not recieving their contracted speeds. I asked again to cancel the contract and he refused to transfer me. I then signed ip with another broadband provider and they sent a message to talk talk statinv that my service was ending. The next morning I phoned up customer support to cancel immediately, as the atart date for my new service was after the conclusion of my cooling off period with talktalk. He said rather than cancel today he would credit my account for the early contract ending fee and let it close on the 12th. He then offered to email the details as I was going abroad in less than 24 hours. 8 hours later I had not recieved the email so I phoned customer support again to ask what was happeninv. Nobody knew, but they transfered me to the loyalty department who agreed that this had been done. They said that an email had been sent to me this morning but that it takes 24-48 hours for an email to arrive. I explained thag emails should arrive in seconds and asked her to resend my confirmation email. She said that it is not possible to resend any emails as they had already been sent, so I asked her to cancel the contract immediately fpr my piece of mind. She stated that it was impossible to end the contract before the 12th (after the coolkng off period) but assured me that they would credit the ensuing charges even if their was no evidence for me to see. I then passed my wife to the phone but they abjectly refused to provide any doccumentation before we leave the country. When we explained that we were worried Bout talktalk takibg us to court the lady who called herself tracy told us tp "take us to court then". We've had a friend who had a nightmare with talktalk threatenkng legal action after a similar incident, so we will have to wait until we rsturn from Hungary to see if they kept their word, or if they try to charge us. Not happy with the level of service, or technical know how at all.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Birmingham uk TalkTalk  
Absolutely abhorrent service in every way. Customer service broadband speed etc. I wouldn't be able to fit all the problems I've had over the past few weeks into this review as it could be printed out as a door stopper. The company is absolutely disgusting, they've lied to me, they've tried to make me pay for things I didn't order, told me I had to pay for an investigation into wifi problems later, false advertising and rude staff - every single one. If the problems don't get sorted soon we will be taking legal action.
Staffordshire TalkTalk  
Switched to TalkTalk last month having been with Sky for years. The broadband is AWFUL. How it can be so drastically different to Sky is beyond me. Customer service is useless (usual foreign call centre issues). Having complained about the rubbish internet I'd then foolishly 'upgraded' to fibre for a special discounted rate. This I was assured would resolve my issue. I'm now getting about average standard broadband speed with the so called faster fibre.

You get what you pay for people. Simple as that. Want decent internet and TV go to Sky or BT. Or become another customer locked into contract adding to the negative review count.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
County Durham TalkTalk  
Signed up to the broadband fiber plus package was ensured they had space and ports available as I had them double check. So I cancel my provider to switch over only to get a call 5 days later telling me they do not have fiber broadband in my area and offering me a phone line service and they have cancelled my order leaving me without any services unless I want to sign up to the other option. Poor practice teaching your sales reps to lie to customers to get their interest only to end up offering them something else when you have them at your mercy. Order cancelled complaint logged which I very much doubt they will have the courtesy to do anything about. Avoid.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Manchester TalkTalk  
I switched to talktalk for the deal. Big mistake.

Its slow. It drops out all the time. Customer service (while friendly) is pretty useless. AVOID!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Leicester TalkTalk  
Lies, lies, lies....

Upsold us to a package on standard broadband saying we would need a new dvr box, when I told them I already had one. Was told the old one wouldn't work. LIES!

Complained to them. I was told they could not take the new box back and reduce my monthly payments. Instead, they gave me Sky channels at half price.

Complained about the poor broadband and WiFi. They sent me a new router as they discovered theirs was faulty. Then they tried to upsell me to fiber. All I wanted was the service we were paying for.

Complained on numerous occasions about the mind-bogglingly poor bandwidth and awful WiFi connectivity. All TalkTalk would ever do is try to upsell me to fiber.

Moved to a new provider, and now TalkTalk are charging me DOUBLE as a final bill. Apparently the disconnection changeover is two days after their billing period so the only thing they will do is refund me the 29 days of unused time on the NEXT billing period. So essentially stealing my money for the next month. If I (or they) stop my direct debit, I'll get a black mark on my credit score. Told by a manager that she can't do anything about it. What a load of drivel.

If I was to upgrade to a new fiber package, they could sort everything instantly. But they can't stop themselves taking money they're not entitled to.

Prices: Average
Quality of sale: Appalling
Quality of service provided: Horrific
Quality of customer care: Wear a helmet
Stoke-on-Trent TalkTalk  
I am disabled and so fed up with speed, customer service
My speed is supposed to be faster fibre but my speed is only 9
I have 38 on my package
Told them several times in chat as can not phone them
No one sorts and cut you off for no reason
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Gainsborough TalkTalk  
Absolutely atrocious customer service !! DO NOT USE THIS COMPANY! On the phone two weeks constantly to cancel account passed from CS to billing and cancellation dept to go back in circle ! Sent endless demands for payment and cannot get them to STOP there awful service ! I have lost 2 hours of my life I won’t get back today and still no resolution!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Notts TalkTalk  
Terrible customer service, and completely unable to meet their promised download speed.
Over past 7 months I have had numerous visits by their Bright Sparks engineers and Open Reach Engineers, all to no avail. Today their complaints manager advised that achieving 30% reduction in speed was acceptable!! What a load of rubbish! I've had enough and will be leaving them as they cannot meet the contract spec. Suggest you avoid this company. Customer service is also not a pleasant experience.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
preston TalkTalk  
TalkTalk are Conning customers and Lying about price promotions of £23.95 when its only £17 on there actual website..you have to haggle then they go away to speak with Manager, they come back after 2 Mins and hey presto it suddenly changes to £17..Thats for unlimited bb, I get a solid fast 17Mbps,never slows
down and I use up to 400GB a month ripping games and films, although I do live close to exchange...CS is vile though there rude they laugh and hang up when you complain, and never put notes on the account even though they say there typing it on there..!
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    5 stars
  • Reliability
    5 stars
Midlothian Edinburgh TalkTalk  
Where do I even begin to state how miserable the whole experience has been with talk talk. I supposed I could start with day 1 of having to deal with this monumental excuse of a coms company when I booked online a day for my internet to go active in December 2017 and I was told I had to be in the premises of my house so an engineer can gain access to the socket inside my house. So I was fine with it, the activation day would be in 2 weeks time so I booked the day off work, however a few days before my activation I get an email from talk talk to say they have done further checks and The engineer does not need acces into the house. Needless to say I could no longer get the day reinstated at work and I lost a day of annual leave because of this. Story goes on. Internet was supposed to go live on 14 December. It only went live a week after. Customer service is there just to be there, they can’t actually do anything. They may be polite but are absolutely useless. Pretty much every call ends up where I was in the beginning as I was told that checks are being made and to just be patient. Internet finally goes live. Speed was always below the minimum stated in the contract and often was so low that I was closer to 0 mbs than the guaranteed speed. After numerous attempts at trying to resolve this it had gotten to April 2018 and still no closer to a resolution. Finally after numerous call and checks and engineer bookings and days of annual leave gone down the drain as they don’t work on weekend I was told that all of this is because i have internet through copper wires and I am too far from the exchange point and the only option I had was to switch to fibre. More expensive but better quality. Being frustrated that it took all the time from Christmas and we were now passing Easter I agreed on the upgrade. Needless to say that during all this time I was still paying all my bills in full month by month and told I would be compensated once the issue had been resolved because only then would they be able to calculate the total amount of compensation based on the number of days since the issue was raised until it got resolved. Did you think the upgrade to fibre would be end to all this palaver? Absolutely not. Things only improved for a little over 1 month and half. The compensation that I was offer for almost 5 months of misery and deplorable service amounted to £40. My monthly bills amounted to almost double. I never felt that the compensation was sufficent in any way or that I was valued as a customer after the way I was spoken to by the people who dealt with my compensation. A month and a half after the upgrade things started going pear shaped again and now on a daily basis from the afternoon till late in the evenings I have no internet at all. The WiFi and broadband lights on my router switch off and that is the end of me having any internet. I asked that in light of all of these present and past issues for the contract to be terminated effective immediately with no outstanding fees and with full compensation For all the months that have passed since initially becoming a talk talk client. I was told that this is not an option until talk talk has done all the necessary steps to try and repair the issues. Of course based on previous experiences obviously I think this will probably take till close to Christmas 2018.
Stay as far away from any services provided by these people as you can.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Golborne TalkTalk  
i have had realy bad internet the last 4 weeks . they keep saying there working on it but still , no joy .. maybe moving to bt soon
  • Satisfaction
    2 stars
  • Customer Service
    5 stars
  • Speed
    1 star
  • Reliability
    1 star
DISS TalkTalk  
I rang up to ask about broadband offers and the gentleman I spoke to was so patronising! He insisted I give him my bank details, when all i wanted was to talk about prices. He just wouldn't take no for an answer and when I got fed up and put the phone down he kept ringing me! I felt like I was being harassed. Poor customer service!!!!!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
dudley TalkTalk  
The only good thing was Customer Service, which I think is a little surprising... they weren't better than BT and my standards are low, though. The engineers are good, and so far have been free, that's about it.

Broadband is slow as ever. They had it capped at 10 until I actually came home from Uni and called them up and they released it. My parents had no idea. So they were basically scammed for more than half a year.

It's not reliable, cuts out every five to ten minutes, and the router they provide is awful, too. I had to buy a different one that will hopefully be better than the god awful "Superhub" they offer, which doesn't even have 5GHz functionality.

Overall, 1 star, purely because all I use is the broadband and that's been god awful.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Prestwich, Manchester TalkTalk  
All pretty much OK except the price goes up after your contract ends and they hide all the deals they have on from you! literally look on there website while logged in it says £34.00 P/M then go incognito or on a different browser 25.00 for the same package. They only care for new customers and won't let you in on the good deals when your a long term customer, make sure you phone them and speak to a person and haggle!
  • Satisfaction
    3 stars
  • Customer Service
    2 stars
  • Speed
    3 stars
  • Reliability
    3 stars
romford TalkTalk  
Do not get talktalk, you definately pay for what you get..... A load of crap!! How they are voted the best is beyond me! Cannot wait to leave this dreadful company, internet does not work properly I am forever having to switch it off and restart it as it takes forever to load and watch something. Customer service is rude and they do not know what they are talking about when it comes to complaints and trying to resolve issues. They made me have a day off to install and did not even attend my property it was all outside works.

I would not reccomend this company at all.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Grays, Thurrock TalkTalk  
Absolutely disgusting service, I have been lied to, cut off twice after 2 hours on the chat help, once by a manager. My service has been off for 2 weeks I reported it straight away. They won't fix the problem or let me leave my contract without charging me £288 what a joke. I've been on their help chats everyday for 2 weeks and they pass me from department to department where no one helps. Avoid with all your might, I have learnt the hard way and hope this helps people avoid the same fate.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Chatham TalkTalk  
very poor from day one.absolutely useless.i use brodband may be 1-2 days and the charge me first bill within 10 days. customer service team manager and engineer team all are useless and very rude.
awful broadband,awful internet speed allways droop speed and stop working.
worst ever.........
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Harrow TalkTalk  
I honestly can say this is the worst Internet EVER. I would probably have better Internet by living on Mars. They need to shape up or they going to go banqrupt. 600% sure that this Is the worst Internet and will never go back I hope they get destroyed by a asteroid impact or nuclear war because Internet this bad shouldn't exist
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
ENGLAND TalkTalk  
I honestly can say this is the worst Internet EVER. I would probably have better Internet by living on Mars. They need to shape up or they going to go banqrupt. 600% sure that this Is the worst Internet and will never go back I hope they get destroyed by a asteroid impact or nuclear war because Internet this bad shouldn't exist
ENGLAND TalkTalk  
Shocking is the best word to describe TalkTalk fibre and phone. Nothing but problems since i joined. The customer service is so so bad. They send you round and round in circles so you never get anywhere. They tell you that you need to be a home for an engineer to visit. So you take days off work only for the engineers to not turn up. 4 times and engineer didn't turn up. And here's the kicker. If you fail to be in for an engineer you get fined £65. If they fail to turn up you get nothing! Even the forum and forum staff are unhepful. The forum staff even outright troll you and take an instant disliking to you if you complain or don't agree with them. The forum staff even abuse their powers by removing posts, locking threads and such. Very mob mentality in the forum. Contacting them via phone is also not very helpful as they barely speak English so it is hard to understand one another. And every time you contact them they all tell you a different story. So you end up getting nowhere and left with basically 2 choices. Keep internet that barely works. Or leave and join a different provider. I will be leaving.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
East Anglia TalkTalk  
customer service people are so F rude!! we are with talktalk for long time now. but never had a good experience talking to them. bad reception sometimes there was a time that the persons mouth piece seem to be really far away from her so i cant hear her then shes getting mad that i kept on asking for her to repeat was she was saying. then another time i kept on calling i always got disconnected then other time they keep on passing you to another person then suddenly your cut out! terrible! so unfriendly people working for this company! BAD!!
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
sw11 TalkTalk  
Worst service I've ever encountered, most unprofessional people making you wait hours and not even able to sort out the most basic problems.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
Poor from day one . now have no TV as we were misinformed by sales department . we are now going to be charged for engineers visit . Customer service phone number out of service for last two days ! Great !!!! I wish I had looked at these reviews as I would never have changed to this BAD SERVICE PROVIDER .
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
West Sussex TalkTalk  
Absolutely tragedy! Using internet for only 2 months and where is always a problem. Internet doesn't work at all or the line drops and gets back after half and hour everyday.. really disappointed with customer service and managers - Useless!!! Spend 40min on the phone explaining about my sockets and if I didn't turn off the router myself.. Just ridiculous, never again!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Erith TalkTalk  
So I’ve just joined and am not happy at all! They are rude on the phone, don’t care about customer service at all and one of them even lied about what they were doing! Signal is awful too had to ring up about 4 times within two weeks! Wish I never looked at this company! Beware!! AVOID
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
York TalkTalk  
The customer service is absolutely appalling. If you call make sure you have a few hours free as they can't deal with even the most basic of problems without dragging it out interminably. Do they get paid by the minute? They lied to me about booking engineer and checking for fault outside. Avoid at all cost.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
UK TalkTalk  
Got internet on a 12 month contract the set-up was easy and generally the internet was ok. Sometimes a little slow at peak times however I did get the cheapest possible internet from all providers so this is probably to be expected. Biggest problem was that at random times the internet would become unusably slow/ not work at all and I had to turn the router off and on... then it would work fine. It was annoying if I was e.g. in bed and had to go downstairs to do it. Also customer services not amazing... used the live chat several times and the agent didn't really listen to me not really answering my questions properly seemed like copied and pasted answers. Not sure if it was a language issue or poor training or what but it was a somewhat frustrating process. The cancellation process is also annoying (as most of these things are) felt like they were hoping you'd mess it up so they could get a few extra quid to be honest... it says you need to give 30 days notice but what this actually means is that you need to give notice on the exact date your contract is due to end (not 30 days before) otherwise you will be charged an early cancellation fee. Then they will disconnect your internet/ broadband within the next 30 days and as long as you don't use anything then won't face additional charges (or so I've been told).
  • Satisfaction
    4 stars
  • Customer Service
    2 stars
  • Speed
    4 stars
  • Reliability
    3 stars
Edgbaston, Birmingham TalkTalk  
Absolutely useless , broadband bad , mobile bad , customer service said they couldn’t access my account and said I must of got something wrong , I think I now my own name , phone number and email , AVOID TALK TALK
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Kingston Surrey TalkTalk  
They have lied repeatedly to us and for a year now. They had 'sent engineers out to fix my talk talk box in september' which we had to take a week off work for cause they cancelled until next day and said we would be charged if we wernt in. They then said they would compensate us which when we went to the talk talk building across the road we were told that was not correct and the phillipino women we were talking to was lying the whole time. Then we had all our internet settings changed by them then no internet for weeks on end which ended with us been 280£ out of pocket because of phone calls. As of april we are waiting for another engineer as we had a sky repair man come and sort it because they never turned up again at a cost of 118£. As of yesterday we were cut off for non payment even though our account is in credit and owe nothing to which the reply was to wait 2 hours and it would be sorted cause they had a problem, after 2 hours we messaged them back to which a message appereed saying to contact tomorrow. I cant wait till contract is up as talk talk is the worst company full of liars and the worst customer service. NEVER GO WITH THEM
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
isle of lewis TalkTalk  
I cancelled my broadband with you in feb 2013 as I was moving, you send me a letter confirming it. A few months later I noticed you were STILL taking monthly payments from me (I didn't have broadband in my new house)
I spoke to the chief executive Colin Mccleod and he apologised, he said there is NOTHING on the system to say I owe anything and refunded the payments they took after I moved. I changed my card details to make sure the payments would no longer be taken out. 2 years later I recieved a letter from a debt collector saying I owe £88 for march 2013 onwards (The period AFTER I had moved and talktalk had cancelled my broadband!!) I faught with them for a year showing them all the letters and proof that I was no longer in my old property and my broadband was cancelled. Another 2 years later I recieved another letter saying I still owe a debt! Obviously there is someone who was fraudulenly taking payments from my account who works at talktalk. This morning I have just recieved another letter from the debt collectors. I am at my wits end, I am NOT paying for something when talktalk are in the wrong for taking payments for my old address AFTER I moved, even sending me a letter confirming my account was closed with no outstanding payments!!
This company and it's staff are fraudulent and I would advise anyone to stay away from this disgrace of a company.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Warwickshire TalkTalk  
Absolutely diabolical customer service AVOID AVOID AVOID.They treat people like complete idiots.DID I MENTION AVOID???? AVOID THESE INCOMPETENT CROOKS THEY SHOULD BE SHUT DOWN TALK TALK AS A COMPANY RUNS BY ACCIDENT IF I COULD GIVE ZERO STARS I WOULD
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Northwest TalkTalk  
The actual broadband was okay, speed fairly consistent, if a little low, and when I had a problem early on they fixed it fairly quickly. Recently though, following a request to upgrade to the 76Mbps fibre deal, the customer service was so appallingly bad that I cancelled the order and have now decided to leave TalkTalk altogether as soon as I find a good deal elsewhere.

Their customer service representatives seem to be based on the moon, given the delays experienced when talking on the phone, which makes it difficult to have a proper conversation, and they also seem more interested in reading from some interminably dull script than actually dealing with your problems. One of them I could hardly understand, nor could she understand me, and another that I spoke to spent more time telling me what she was "now going to be doing" than actually doing it! I spent an hour on the phone just to cancel my upgrade, most of which was spent listening to their crappy hold music, most of the rest of it listening to her telling me what she was going to do and literally a few minutes that was actually worthwhile in dealing with the reason I had called in the first place!

I would suggest that you avoid this company at all costs, unless you like being frustrated, misunderstood, not listened to or interrupted when you are talking. The deals may look good but, if you value your sanity, you'll go elsewhere because when you need to call them about any kind of problem, your blood pressure will sky-rocket and your patience will quickly disappear.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Glasgow TalkTalk  
Rubbish service, poor customer service, 5-6 weeks took me to solve issues with slow speed and faulty router.Hours on the phone with customer service and technical department, 2 visits from engineer , everybody agree it's an external line fault. When I've asked for refund of line rental paid by DD in advance, fault manager EDMOND had insulted me with £14.37p cos that's the formula allows him. Shamble. Avoid this thieves.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
GRAVESEND TalkTalk  
Update of my initial review on starting the service with talk talk.

All i can say is i must be with a different company, also i think i have limited needs and limited expectations all of which have been met/

We changed providers from skys extortionate prices when we moved house simply put talk talk were the cheapest i could find.
We cant get fibre at our new address so its what they call faster broadband our guarantee says 4mb its never below 8mb and almost always 9-10mb , never dropped once except the time the wife switched it off.
From over £70 a month with sky with no calls included and no movies just bog standard channels , with out freeview play box we have all freeview channels via a now tv box we have sky movies and entertainment channels plus netflix via the freeview play box and our talk talk deal gives us unlimited uk mobile and landline calls total per month is £50.00.

Better service more choice and less money than sky im well chuffed fel sorry for the unhappy reviewers but I must be the lucky one.
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Carlisle TalkTalk  
The most awful Customer Service I have ever experienced. After only 3 days of taking out a package I was called by talk talk to discuss changing my plan, advised I had just it installed & would like to use what I have first, talk talk advisor continued to go on & on about how “picturebox” is much better. Eventually I agreed to try it out. Within 24 hours, I called talk talk to advise I was not happy with this add on & wanted to change back, after being passed from one department to another for days and trying to communicate by email (which was ignored also) I raised as a formal complaint. After 6 weeks (you can change your add ons after one month) I received a call from talk talk to help resolve my complaint. When I explained they were 2 weeks late & I had removed the add on myself, the response was “ok i’ll Close the case” and the phone was hung up. The manager made no apology for the poor service or the length of time to deal with it. The minute my contract is up, I’m leaving & wouldn’t recommend them to anyone!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Glasgow TalkTalk  
Their ratings should start with a minus figure! How they get away with it year after year? Complete & utter rubbish!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Durham TalkTalk  
If I could rate as no stars i would, the worst service I have ever encountered. For 4 months I have complained about no connection, and for 4 months the direct debit was coming out of my account. I was on hold for an hour and a half each time, they sent a new signal, it did not work, upgraded the Pakage it did not work, eventually they sent out an engineer who arrived only to have been told the wrong information by the company, so nothing was fixed, the engineer adviced me to contact talk talk ASAP as they are likely to charge me 50 pound, and it is not my fault. I did and the 50 pounds was still taken out of my account. The rest of the month entailed me calling customer services trying to leave my contract as well as getting my money back. After many calls later i was told my contract has been cancelled and I would be issued compensation and to call back in a week. I did, after a 45 minute wait i was told compensation will not be issued as the issue is to do with my property not the Wi-Fi signal. (you can imagine my frustration) I asked if I could speak to a manager I was laughed at and said no. Absolutely shocking service which I intend on taking further.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
TalkTalk is an absolute poor excuse for good internet. Have called talktalk customer services around 10 times in the past 3 weeks and they have done absolutely nothing about the problem. Our internet broadband constantly goes off for days and then comes back on again and continues in that cycle. Was told an engineer would come between the timeframe of 8.00 am - 1.00 pm, it is now 12:30 and still no engineer, waited in all morning to have a problem fixed when talktalk could have kindly said we will be there at 1 instead of having to wait 5 hours. I am absolutely disgusted with the way I’ve been treated. Would not recommend if they were the last internet company on earth, would rather have no internet at all.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hornchurch TalkTalk  
Terrible broadband speed (under 1MBpS) and atrocious dishonest customer service. Have switched to another provider. Good riddance.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
Bad things about TalkTalk Broadband:
-Gets very slow a lot of the times
-Connection likes to drop
-There are connection and speed improvements only after calling customer service, but they don’t last for long time
-Will always disappoint you

Good things:
-Keeps you busy with calling support team
  • Satisfaction
    1 star
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    1 star
Grays TalkTalk  
I have an on-going issue regarding my broadband service for over 2 years now.
Customer service also polite but use less as they have send me a new router 2 years ago with no improvement on my speed. In the past 30 days they have send me open reach who could not find any problem with line stating that I need a talk talk speed engineer. A talk talk engineer was booked and showed late and was even very bad tempered reporting that there is a fault with outside lines and open reach should visit again. I waited for the third visit between 1300 and 1900 and nobody showed up this is when I have called talk talk on the same day and asked where the engineer is and I have been told he will show up before 1800 but nobody showed up. Till now I have spent atleast over 30 overs waiting or talking to them with no chang in my speed. Last talk talk manager I spoke with wanted to convince me to stay home for the 4th time for another open reach engineer. My question to her was if the two previous engineer failed to rectify the problem and the third one did not even show up what make you think the next engineer will do? And if I stay in and this engineer do show up and say the same thing as first open reach enginer said "there is no problem with the lines" what would you do then about my speed problem? She simply said " then you are free to cancel your contract"!!!! I have paid talk talk every month via direct debit and never get the service they have promised and now they simply asking me to cancel my contract. They would like that to get rid of me. I have now asked for an email instruction from talk talk to explain how I can request for all the information they have from me including the transcript of all telephone conversations based on freedom information act. Im now determined to take my case to Ofcom and court. I would like to hear from others with the same issues to make a stronger case or taking talk talk to court as a group. What ever you do, do not cancel your contract with them till you get what you have been promised and compensation, as soon as you cancel your contract they will not be reliable as you have requested for the cancellation.
TalkTalk have failed to address the issue of failing to deliver promised internet speeds when given opportunity for over 2 years in my case, they failed to offer any sort of realistic compensation for them failing to deliver on their 'speed' promise and so far compensated me around £7 which is insulting.
If you are thinking of joining talk talk, please don't. It is a torture. If you are already with talk talk and have similar issue please let me know. If you know already any other group whom are taking action against talk talk I would like to get in touch with them.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
Worst choise for broadband/telepfone/tv/everything that they provide as service, awful customer services, super unreliable internet, the whole point of CUSTOMER SERVICE is to make you sign a contract doesnt matter for what u calling about.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Enfield TalkTalk  
We are signed up to the sky sports policy, which with our wifi also with TT, doesn't connect or work in anyway, today IT wouldn't even connect to BBC1, the WORST of the absolute worst.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Derbyshire TalkTalk  
If I could give this 0 stars I would. I was meant to be switched over from BT over two weeks ago. All I got was a message saying there was a problem and I would be contacted if it affects my service. No phone, no internet. Surely that affects my service? I took various rounds of chats and phone calls with strong foreign accents a tthe other end that were almost not understandable, to be told that they would now raise an order with an engineer. The complaints section is applying minimum level of interest, telling me first there was a problem with the underground cable (Openreach however have no fault logged), and then that they need some equipment from Openreach and it would take time. Now at day 17 being totally cut off. I guess I will change to another provider since I had no service! Would never touch them again.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cambridge TalkTalk  
I've been a talk talk costumer for 4 years. And when you contact is up they don't inform you and just put your bill up. So I cancelled my account throw live chat and there 3 months ago and they still send you a bill .so don't go with them.
Durham TalkTalk  
This Talktalk broadband is worst provider. I had a problem last time no internet for 1 week.. they cannot fix the problem. Also they charge me for the Landline bill that i havent use. When i ask them they dont know. I made complain to them. After 28 days i recieved an email from them that they are trying to call me... because they want to close the case. This is a lie.. NoBody call me!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
Speed has always been slow, can never get a good connection for things such as FaceTime. Past two days the router has been dropping off almost every minute. Called customer service and after them having us unplug everything and plug back in. Was told we had to go 3 days with no internet as no engineers would be available. No offer of compensation or anything, just a “well tough” kind of response. Very disappointing, seems like they don’t really care for customers to be honest.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bradford TalkTalk  
TalkTalk is literal garbage. Constant disconnects, always slow. Don't know how they're still operating.
Durham TalkTalk  
Have been with TT a few years. Everything goes tits up if there is a problem. Customer services tell you there is no problem on the line. You then have to get annoyed an threaten to leave TT and they then escalate the problem. Technical support normally then sends you a new router, which has never been the problem yet. (I have two brand new ones unopened) They then accept there is a problem somewhere on the line and send an engineer. Total downtime around a week! They have done that three times now. Two of those three times were because a BT engineer working in the street side box had removed wires.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Callington TalkTalk  
If you want to be overcharged, have no internet for hours and be spoken to like trash by giggling Indian staff, join Talk Talk. If you want superb internet and great customer service, join Sky. It's that simple folks!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Sharp TalkTalk  
As i took a fast brodband out with talktalk but to me its to slow & i mean slow as u call them to say abouk this but but thay don't give a to dam as long as the cash is in the bank on time thay don't care. All so thay r still billing me 4 now tv that I don't have this no more as it crap. As every time u call them u can't even understand them as it all ways fills like u are calling aboard all the time.Also when u ask them to do somethink 4 u they never do itas this could be eneythink what a poor service thay r as longv as thay got your cash in there hand it sod what u land up with. As thay r a terible buisiness so if I were u say a way from them.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    2 stars
abingdon TalkTalk  
Why is there not an option to give zero stars! Horrible customer service and crap package. I had SO many problems with the phone, tv and internet and they didn’t care. I cancelled the package on so many occasions but APPARENTLY I signed for another 2 years with them for £50+ a month. I NEVER! I asked for proof, which they couldn’t provide... typical! I have earned everyone not to go with them. I am absolutely fuming! They still demand money, I left them 2 years ago because of them! !!! GO WITH SKY !!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Doncaster TalkTalk  
I’ve been with TalkTalk for 18 months and it had been the worst internet broadband I have ever had it’s slow, intermittent all the time it disconnects a few times a day.. I have had numerous phone calls with them.. with no help they just seem to palm you off to the next person and keep going over the same steps over and over.. and there all Indian which I can barely understand and they have rubbish phone lines to talk to them which makes it near impossible to understand them.. at the end of the day DO NOT go with talk talk no matter how sweet the deal is...
Swansea TalkTalk  
Avoid at all costs. Nothing but problems since day 1 with this cretinous company. Fortunately I'm coming to the end of my 12 month contract, and I can't wait to jump ship.

Broadband intermittent and slow and the sound on the tv stops working for days at a time.

Terrible customer service, and dodgy equipment that doesn't work. I've had 20 plus phone calls to their largely inept agents who dont fully understand the gravity of my problem, plus 3 engineer visits, yet they have not solved my technical problems.

I have asked to cancel and they, despite all of my problems, are insisting on levying a cancellation! They couldn't care less about my problems, and are just interested in the rest of the payments for my year contract. Have never experienced customer service like it.

I'll be going to a new provider, and will be happy to pay a bit more for much better service and equipment that works. Honestly don't be tempted in by their low prices like I was. What a mistake that was. I'd go as far as to say that they are the worst company I have ever dealt with.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Man TalkTalk  
Hello everyone,

!!!!!!!!!!!!!!!Please, read it till the end before making decisions to use TALK TALK broadband provider!!!!!!!!!!!!!!!!!!!


My experience with Talk Talk (TT) is just a nightmare! DISASTER!!!!!!!! I would rate -10 if could. I could not imagine worse service than that! Customer advisor agent made me cry on the phone!! I have all the records of people I was speaking to.


First, I received my broadband, installed it myself, however internet did not work. I called "TT" to book an appointment with engineer. App, was booked in and customer advisor told me that I do not need to be at home as engineer just needs to enter the building (so I can stay at work). On the day of appointment I received a call from engineer who says that he needs to enter my flat thus I had to reschedule the appointment again as I was at work. On the phone engineer told me that he has entered my building but I was so surprised "HOW"?! - as I live in a block of fats with very restricted entrance to the building.

OK FINE, I called TT again to reschedule an appointment but they told me that I cannot, as I need to wait for some sort of "feedback" from engineer. OK, 1 day more I had to wait. I rescheduled it for Friday 9 th June 2018. Had to wait for 10 days to get a proper engineer appointment. Had no internet since beginning of May…….

Friday comes, I run fast after work just to be on time when engineer comes but HE DID NOT TURN UP! Then, I called TT again. Lady on the phone was rude, could not solve my problem. She pretended that she will transfer me to a manager, however she just transferred me to her friend in a call centre. Her friend did not have a clue what she is talking about, she could not book an appointment with engineer for me, thus she put me on hold for 36 mins. All this time I was waiting for her to reply, and in the end, she just hang up the phone.

Later, the same evening I called TT again to book an app. with engineer but I was told that company goes though "system update" and again I need to wait till Sunday 8pm to get my problem sorted. At this point I could stand that anymore. I have already lost roughly around £1000 because I run my own business and I am dependent on internet. Since beginning of May I am without internet. Today is 12th of June!

Also, I am already paying for internet for 2 weeks already and I do not have it?!! I have received a bill for £25 instead of £19?!

!!!!!!!!!!NEVER EVER USE TALK TALK!!!!!!!! It is a NIGHTMARE! SI was crying on the phone as I felt so powerless in this situation. Customer advisors just do not care, put me on hold, hang up the phone.

I have filed the complaint but still DID NOT hear back from MANAGER.


THANKS,
PLEASE CONTACT ME ASAP
  • Satisfaction
    1 star
  • Customer