TalkTalk Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.

Recent Customer Ratings for TalkTalk

  • Satisfaction
    2.5 stars
  • Customer Service
    2.5 stars
  • Speed
    2.3 stars
  • Reliability
    2.4 stars

Based on 11951 customer ratings since 2018-02-20 (Show all time ratings)

Visit TalkTalk   Read our TalkTalk buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

5171 Customer Reviews for TalkTalk

Reviewer Location Reviewing Date Ratings
I have had nothing but trouble with my broadband since the day I signed up with them. I've reported so many times I've given up. Just waiting for my contract period to expire!
  • Reliability
    1 star
Colchester TalkTalk  
1 star because you can't give less. Often no broadband available, no resolution to this issue, and after many hours spent on the phone no compensation. The worst internet provider I have ever used.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hitchin TalkTalk  
Router is rubbish quality and slow service yet im supise to be getting fast fibre and now the has cost increased without being informed for the rubbish I get. Then customer service chat for an hr not solving out n going in circles not being helped or compensated. Only still with because it's contracted. It's a trap n the worst
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Salford TalkTalk  
Worst service I havnt use it at all and they just sanding bills I don't have landline but they said i have to pay I had in October since now still is not working and they are threating by saying they will sand to dept collection instead of fixing my problem only bills and demand it's totally ridicules i dont recommended talk talk
Swansea TalkTalk  
First of all, we made a contract for a year because it was the only provider for newly built house.And it was ok, apart from the total absence of connection every once in a while during the night (no biggie). Then, we had to move out when we discovered that the contract was extended without us knowing for a year ahead, meaning we had to pay 50 % of remaining fee if we wish to cancel, which we did not expect and were not aware of. Next step was the address transfer which took a month, not mentioning being on the phone and chat for hours trying to explain a straightforward actions (they have transferred us to different department numerous times and sent an engineer to the wrong address after us explaining ourselves 100 times) all this while we were still paying the FULL price for so called "broadband", also which, when this all was finally taken care of, turned out to be the usual one (with the speed of 9Mbps download and 0.015 mbps upload against of 60 and 20 minimum promised respectively, as of the contract). A humongous complaint was filled in, of course, which was promised to be dealt with within 24h and been absolutely ignored for more than 3 weeks. After three weeks we had a phone call (thank god), they have sent us an engineer to fix the problem, after which the internet seems to work fine apart from me using 4G at this moment to write this complaint coz there is no connection again. we would love to change the provider but the contract forces us to stay with Talk talk for another long seven months.
If you consider Talk Talk as your future provider please think twice as the company is extremely unprofessional, and their customer service has a long way ahead to improvement.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Edinburgh TalkTalk  
Every Friday Saturday and Sunday our broadband goes off about 8 to 10 times a day worst broadband we have ever had
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Shotts North Lanarkshire TalkTalk  
Worst company ever!!! Charged £200 after service was “disconnected”. Please do chose this company as a provider. There is never ever service. Worst company!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
TalkTalk  
Avoid Poor service constantly problems, daily internet cuts, and when they tell you your free to leave without a charge they still take the money out of your bank account. Been arguing with them for a year to get my money back.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Blyth TalkTalk  
Paying for 38Mb Fibre. It is often so slow!!! Just getting 10Mb
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Penwortham TalkTalk  
It’s absolutely worth nothing. Very slow always less 4mbps ,
Most horrible customer service and follow up .
I will Never recommended talk talk to anyone.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Manchester TalkTalk  
Awful! Customer service is terrible, the Wifi constantly logs you out, WiFi is incredibly slow when it does work!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bath TalkTalk  
I would advise anybody against going with talktalk! I switched to talktalk and was supposed to be on exactly the same package as my previous supplier, 4 months into the contract my tv channels go off and i find i am still being charged by sky. I tell talktalk and they remove package so i now have tv with sky and broadband with talktalk , not only have they given me a new 18 month contact but are charging my 27.00 a month for normal broadband, when i was paying for super fast unlimited with previous supplier! They say I can not get out of the contract and am stuck with being over charged for a service i didnt order!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
spalding TalkTalk  
talktalk customer service is the worst i have ever experienced i was a customer for nearly a year and had problem after problem with poor internet connection i have now switched to vergin media and now works perfect
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
leicestershire TalkTalk  
Avoid, broadband was always inconsistent on connectivity compared to the post office who is cheaper but a much better service. When I was disconnected they charged me a month I didn't use an late payment because I cancelled my direct debit there's no understanding whatsoever they will say anything for your money but aren't interested when your unhappy with there service. Won't ever go back again
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Buxton TalkTalk  
Awful speeds despite paying for the top package. Line keeps dropping and has been down for over a week now. Two engineers have apparently visited and fixed the problem although I am not aware that any have. Customer service is appalling, they avoid questions and give you generic non informative answers. Avoid this company !!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
RUGBY TalkTalk  
They set it up to start working in December it didn’t work I called them several times and they couldn’t find my account every time then when they did I was with technical support for over an hour every time and it would never fix it they wouldn’t send out a engineer if when I asked after the third phone call. Then the modem stopped working I called to cancel which took over an hour and they then said I will be charge a cancellation fee EVEN THOUGH IT HAS NEVER WORKED. They then refused to cancel my contract saying the internet works when it never has and my modem is dead. NEVER USE TALK TALK EVER
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Crouch End London TalkTalk  
Paid for Faster Fiber advertised by Talk Talk at 76 mbs speed. I was actually getting 10 mbs - So basically paying £25 per month for 10 mbs
Switched to EE for £30 per month and immediately getting 70 mbs.

Talk Talk speeds are so slow and they may send an engineer out but they never fix the problem so you are left paying the higher rate for an inferior speed. Once locked into that contract there is no getting out.

The foreign customer service call centre is a nightmare as well.

They ‘arranged’ an engineer to come out. I took a day off work. When no one arrived I called them and they advised that ther was no appointment! Just great!

They arranged another engineer to come out and sort the terrible speed. He arrived at 7am only to tell me the line was dead. I called talk talk and they have cut off the line and told me that I had requested it. Oh yes of course because I enjoy getting up to let an engineer in to come and look at a line I’d asked Talk Talk to come and switch off. They offered no compensation for this inconvenience.

They offered me £5 compensation for the slow speed with is inadequate.

Because I had paid for the month upfront they owed me a rebate. The customer service agent said they would refund that amount to me ‘as a good will gesture’. Haha come of it... a good will gesture. Firstly that’s my money so its got nothing to do with a good will gesture. Sometime I think the call centre staff try wind you up on purpose.

Pay a bit more and get a quality product. EE has excellent customer service and excellent speeds and only £5 extra. It’s a no brainier people.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Chester TalkTalk  
Can never get a good connection never EVER works properly customer service is like listening to someone talk gibberish ultra slow even if I’m the only one on the internet my ps4 can never complete to test network connection and end up having to use my personal hotspot if you are reading this and you haven’t got talktalk good on you DO NOT get it if you already have it you will know what I am talking about
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Jagger TalkTalk  
Internet keeps on getting off and they charge £300 if u want to cancel the contract.
Its like you pay the money to charity.
They will give you nothing
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Leicester TalkTalk  
After receiving my monthly bill which is £25.50 a month as only having broadband with them. Spent 50 mins today on the phone trying to get the extra £4 removed. That they was charging for TV. A lot of typing and waiting on the phone. For her to say sorry we will credit you next month I have better things to do on a Sunday afternoon. When it's not even my mistake
  • Satisfaction
    5 stars
  • Customer Service
    1 star
  • Speed
    5 stars
  • Reliability
    5 stars
Huddersfield TalkTalk  
Keeps dropping out, talk talk website reports all is well.
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    3 stars
  • Reliability
    1 star
Ilminster TalkTalk  
Everything is fine until you need technical help. Be prepared to spend 2 hours or so and multiple tries before you get any kind of satisfaction. The 'technical' advisors read from a script and you have to do the same tests numerous times before they move on. Even though you have identified the problem yourself and they could move straight there, they have to go round and round in a ritual resembling torture. By the time you are done, you are willing to accept anything. When my current contract ends, I'll pay a bit more and go with someone else.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    5 stars
  • Reliability
    5 stars
Sheffield TalkTalk  
Poor service and constant slo-ow fast fibre even though the talktalk router always reports exactly the same broadband speed every time I look at the router data, exactly the same speed every time? If I do a speed test on say BT site etc. I get a report of between 5 to 22 Kbps the router reports 32.64 Kbps every time every day, the email service keeps playing up, stops worink ect. Rubbish company KEEP AWAY
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Manningtree TalkTalk  
DISCUSTED!!!!! Been waiting on hold now for 35 minuets. After not receiving my Telivision Box for 2 months now. Complained twice now.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bolton TalkTalk  
Find calls to talktalk very difficult. Once waited so long for lady to come back that the line went dead. Another time phone put down deliberately or not but no call back. The departments not defined very well. Great difficulty in understanding young lady today, at one point said want to go and refresh myself ! Silent for sone time and then cameback -no explanation. Went to loyalty for better deal and they offered a higher price. Asked as moving but not too sure when as my contract is expiring soon how much will it be if I leave talktalk when I move. First told we cannot possibly tell you ! Asked somebody else and told £9 for each month left on contract. As could be over one year that sounds a lot to me and why that amount for something I am not using. Can understand paying say another month or even two but that sounds unreasonable. Also with all the background shouting,giggling and laughing when read off terms and conditions could not catch them properly so asked could they be posted or emailed, no we cannot do that. I find that a bit strange as I just want to know what I am agreeing to, I would have thought that was breaking the law surely as do not know what I am agreeing to but no interpreters and no fault of my own. Was a very difficult conversation, I was an announcer for years and you need to know how to speak so people can understand you. As so much noise she must have put her mouth right near the mouth piece and spoke louder which really distorted it and seemed a long delay to questions so kept both talking together. Ended up agreeing to everything as my third call. Don’t think about it taking 30mins to an hour. Takes best part of morning or afternoon and afterwards you need a strong drink - or two Anne,
Kingston TalkTalk  
Talk talk is the worst internet service you can go to. Do not buy talktalk the service never works good and the internet is always coming on and off when I’m playing my games or doing my work on computer so I advice anyone of you thatt is reading this to NOT GO TO TALKTALK!!! It’s the worst company I have been with and I can’t wait till my contract is over to I can change. I hate the talk talk internet so much with a passion. And the customer service is so bad you litterly can not talk to anyone of them Indians it's hard to understand
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Enfield TalkTalk  
Honestly saying disgusting experience..
been told that that will get average 49/63 MB peed..could,nt get me over 22.

Spoken to costumer service ,,and been told wait for 14 days..
They only wanted me to wait unless the cooling off period finih..
Got a letter that i may be charged £374.64.a an early exit fee.
total false information.instead of solving my problem they wanted me to wait for 14 days so they can charge me early exit fee..Rubbish Rubbish Rubbish
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
BIRMINGHAM TalkTalk  
DO NOT GO WITH TALKTALK. They are the worst providers ever! We could never ever get a proper connection. Even cost us money through work (working from home) and having to constantly buy data on our phones. I even bought a Giffgaff sim for the kids iPads because they couldn’t ever watch or play on anything!! Whilst still paying for TalkTalk. Then when you want to leave you have to go through a whole massive process which takes forever. They hang up. They claim they can’t hear you down the phone. They claim they don’t understand you as they’re all foreigners. We’ve just gone with B.T and in 1 day of being with them I can’t believe the difference. Stay away or you’ll end up wrapped up in this joke for a full 18 months
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Wirral TalkTalk  
literally the worst company ever. they charge you for absolutely no reason, their customer service team cannot even speak proper english. very dissapointed.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Peterborough TalkTalk  
Dealing with Talktalk technical department is like trying to knit with fog. They must be the worst trained group of supposedly 'technical' people I have ever had the misfortune to have to deal with. TalkTalk would be better of with a million trained monkeys who just pressed random buttons at least occasionally they would get things right. I had one appointment from a talktalk engineer who identified the fault as being outside my property which I already knew as I lost my braodband while OpenReach were working outside. I then had one appointment which was cancelled because TalkTalk said thath I would need to be at home. The second appointment was not made because TalkTalk said that I would not have to be at home after all. A third appointment was just not scheduled at all by Talktalk and finally the fourth appointment was made and I was told I would have to be at home after all. However when the OpenReach engineer arrived he said there was no need for access to the property as obviously the fault was outside, which is what the original Talktalk appointed subcontractor had said at the very start. What a useless load of technically challenged phone operators TalkTalk employed. But if you want to pay peanuts you have to expect monkeys unfortunately they all seem to be incompetant monkeys!
  • Satisfaction
    4 stars
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
Oxfordshire TalkTalk  
Talktalk will only continue to offer disgustingly poor service. I get a text advising im reaching my monlthy maximum which i knew nothing about they then take my Direct debit as normal and suspend my fone and want me to pay the nxt months bill for no apparent reason before the due date. I call them and they say theres engineering works going on wth my line and they dnt know for how long...the agent is super rude and having convos wth others whilst pretending to look into it...apart from this they always have outages...just a complete nitemare company!!!AVOID!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
London TalkTalk  
No customer service whatsoever. Will not help you in any way. Will pass you from advisor to advisor and still reach no resolution. You will have to chase them up and they’ll never call you back like they said they would. I’ve had less than guaranteed speed for over a year and not done anything about it until I decided to leave and they were trying to charge me a £200 bill and after 5/6 hours of non stop calls for two weeks they finally deducted the early termination fee only to tell me I won’t be getting the compensation anymore either that I owed because I’m cancelling. Which by the way I wasn’t meant to be charged early termination fee as one of their own advisors told me they’d waive it as I was in my cooling period from renewing an 18 month contract for them to turn around and say no you’ll be paying a £192 fee or work with us and let us help your broadband. Which they couldn’t do for a year anyway..
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Glasgow TalkTalk  
Exceptionally slow broadband, terrible customer services. Don't fix any issues, fail to put through cancellation requests. takes tedious and painful hours customer services to get anything done (no exageration). Avoid avoid avoid
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
Worst provider ever! Don’t be fooled by marketing strategies and tricks of the trade. Slowest broadband in history. The new TalkTalk Wi-Fi Hub is just a scam, theres no difference at all except the design. Only reason I can’t leave is because our contract hasn’t ended yet. Pay just £5-10 more a month for a far more reliable provider! Save yourself
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
Would not recommend talk talk to anyone. Leave well along. Poor Internet service no custimer service. Dont know how they are still trading.
Bognor Regis TalkTalk  
Please avoid using this provider it is a cowboy outfit. They lie and charge you for a service that they don’t supply. I paid for super fast broadband with an additional charge for a booster service. The maximum speeds I got between 5- 10 on downloads. I was assured I would get minimum speeds up to 24
I am out of contract now and have moved back to VIRGIN I will never ever use TalkTalk for any thing and would advise others to do likewise
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Kent TalkTalk  
Genuinely don't know where to start with TalkTalk. They are honestly the worst company I have every come across. Ever part of their service is the worst you could possibly imagine.

Please if you're reading this, looking for an internet broadband and thinking 'oh yeah all the reviews are pretty bad but it is the cheapest out there I'll just go with them' then don't! Definitely 1000000% worth forking out the extra pound or two a month and going with someone else.

You'll end up spending more money with talk talk anyway as your internet 100% wont work and you'll then ring up and ask why and about 5 days later they'll tell you it's because you don't have fibre so you'll get that for another £5-£10 a month only to find that doesn't work properly so you'll then try and cancel but find out that costs around £120.

Please just take my advise from someone who has probably reviewed only a couple of things in my whole life that it really isn't worth it.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
Just poor in every way I cannot describe how many problems I had with them just not worth it
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Fitzwilliam TalkTalk  
An incredibly poor service from a terrible company. Literally every single thing they do, try to do, or claim to do, is so bad it's almost unbelievable but the other reviews on here along the same lines will at least back it up.

First the actual service you pay for. A rubbish, cheap router is sent out and will regularly drop out. The WiFi range is about 3ft and don't expect signal I'm another room unless your walls are made of cardboard. The service goes off every night as their dynamic line management service kicks in between 11 and 2am so don't try to use your internet then, you should be sleeping, talktalk said.

The customer service is so bad I thought it was a prank, being stupid is standard but I must be getting the premium package because every person I've spoken to is rude, lying and / or obviously doesn't care about their job or their customer. No pride in what they do, and to be fair, if you're sat in a 3ft by 3ft cell I'm Bangalore taking calls from people in the rich 1st world for 12 hours a day while you're paid a few quid a month, why would you care about them.

There isn't a single positive thing about talktalk. Every single thing they offer is a rip off and every single claim they make is a lie. They're not the cheapest, in fact they're one of the most expensive. Their kit isn't any good, it's cheap rubbish from China. Their customer service isn't any good, they don't care and don't have the skills or tools to do the job even if they did give two hoots. Avoid.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Lymm TalkTalk  
Useless customer service.

I've been a customer for over 5 years an never had a problem with the line.

it started when the talktalk router HG635 kept dropping the wifi signal and then asking for the password of devices that were already connected before it dropped every few days and having to reboot the router for the wifi signal to work. When the wifi is dropped, the SSID is not visible so cannot chosen. This increased to 3-4 times a day. Before i contacted TalkTalk CS i did a few checks of my own (my job includes working with networks, routers, switches etc). We had recently bought new cordless house phones and eliminated them from being the cause by disconnected them and went back to the old phones for week and also changed channels on the router but the problem still occurred. My line is good and any device connected by Ethernet had no issues even when the WiFi had dropped, they still worked. I have network points in every room with devices connected via 16 port hub. So with this I narrowed the fault to the router. I called the CS number (0345..) which put me thorough to a utterly useless messaging service. After explaining the issue in full and what i had done to fault find, all they kept doing was line checks and of course it was fine. This went on for over 4hrs after which they said they could book a engineer which will be chargeable (£65). This is useless i thought and contacted them by the Chat window thinking i'll get more joy. Explained the issue and said i had tried the messaging service and what checks i had done to prove the fault to no avail. They did the same test with the same results (Really!!). To be fair the lady did try but the issue returned with gusto after a day. So i contacted them via the chat window again while the wifi was down thinking they have my previous call on record and could check the router (which they can) while the the problem was in effect and see for themselves. Oh no, No records of my previous contact and I had to go through the same palava again after i said the line been checked by themselves numerous times and the fault is with the router. Being that i was chatting to them using my pc in my house which is wired and i confirmed, they couldn't grasp the fact the line was good.
Again they said they can book an engineer at cost. they added that if the router had to be replaced this would be extra £60 and have to (get this..) return the faulty one back to them.
That done it for me and at this point i had enough and bought one of the bay for HG633 for £3 + postage which will arrive in a few days.

I never had a problem with the line and still don't but it seems their script only contains info about the checking of the line and goes blank if anything other than that.
I'm not expecting them to know the environment in my house but if the problem only exists in the house and only on wifi and proven, it does not take a IQ of Albert Einstein to quickly realise the fault is with the router.

Being charge to return a faulty unit on top of being charged for a replacement takes the utter Pee. If this is how they are, i may as well buy a my own router like a draytex router which i had before and was faultless and provided excellent service for the 7 years i had it
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
London TalkTalk  
not very pleased with my broadband speed dont think its up to scratch to what my provider said it would be takes a while to load up my p.c even slower when another item is being used i think what am i paying for i need a new hamster that can run fast in its wheel to help with the speed
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
hughes ave orford warrington TalkTalk  
WORST BROADBAND COMPANY I HAVE EVER USED!

talktalk used to be VERY cheap and you got what you paid for, so they were a go to when you needed some internet on the cheap. but now they are extortionate for what you get, THE INTERNET DROPS OUT, CUSTOMER SERVICE IS POOR, SPEED IS NOT WHAT IS ADVERTISED AND THEY ARE OVERALL POOR.

i will NEVER come back to this company EVER again, i will search for the best deals on providers such as VIRGIN which we have now moved to.

PLEASE for who ever is considering talktalk DONT DO IT! spend an extra £10 or less a month on the bigger branded providers with deals on and just keep switching at the end of your contracts when the deal runs out.

TALKTALK shouldnt even be allowed to provide broadband you might aswell invest in a horse courier to send your emails! it would be way quicker!

just dont do it
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
stapleford TalkTalk  
Just terrible. Broadband has been steadily getting worse to the point where it can't even run basic programmes like Netflix. Customer service is terrible - the staff are so unhelpful and sarcastic and seem to just make things up on the spot. Three engineers sent and still the problem hasn't been fixed - not surprising as (despite telling them there was no problem with the line) two of the engineers were line engineers who weren't qualified to check/fix the broadband.

Switching to Virgin.

Good riddance
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bournemouth TalkTalk  
Do not sign up to talk talk under any circumstances, I’ve been with talk talk twice now, the first time I had very poor broadband speeds and they put the price up mid contract so I left. A few years had passed so I decided to try them again as they were offering a good deal, this was a bad mistake. My broadband speed was below 1MB, arranging repairs was extremely frustrating and time consuming due to the long call waiting times and the call handlers had extremely strong overseas accents so I struggled to understand me and so did they. I arranged a BT open reach engineer and talk talk miss booked the time then tried to charge me a missed appointment time. I opened a complaint and this was handled very inadequately. My broadband was eventually put back online but it continued to disconnect, I tried the online chat as an alternative but this was useless as the time waiting for a reply to each message was about 5 minutes. I finally got through via phone call and explained that it had been more than 28 days since I reported the problem and they had not resolved it so I could leave my contract penalty free, talk talk did not see it like that, the employee said that an engineer needs to come out, when I explained that one had come the previous week he said I was wrong and no one had been out. At this point I was wasting hours on the phone and waiting for my devices to load on the sub 1mb speeds so I ended up paying a penalty to leave as I was so fed up. Defiantly the worst company I have ever dealt with and I will do my best to spread the word of my very bad experience. Talktalk you should be ashamed of yourselves.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
NW England TalkTalk  
Awful experience. The broadband kept dropping out. It’d take almost an hour on every web chat conversation with someone. Web chat sent standard messages unrelated to my query. When I logged a complaint, I received an email to say they’d tried to ring me when they hadn’t. I never received a good speed with them even though I paid for fibre broadband unlimited and it dropped out lots.
Bolton TalkTalk  
Just not a good company. I have experience nothing but irritating service and poor broadband connection. They have outsourced everything but their sales department to overseas so trying to deal with anyone not reading off a script is almost impossible. After having multiple problems at my home address I finally pleaded with them to send an engineer out who fixed the problem. At least we thought so as service has continued to drop for a few hours to days at a time. Its not worth ringing up every time as their tech support go through the same script and I don't have three hour each time to dedicate.

I have tried cancelling today and surprise surprise their call centre for cancellations is overseas. I have 44 days left on my contract and they said there would be a cancellation fee of 27 pounds to leave as it was more that 30 days notice. After explaining to her that I pay 31 pounds a month and so 14 days would be 15 pounds, she then told me I had to ring up on the 14th in order to cancel not to pay the charges.

Frankly the companies customer service is terrible, their prices aren't competitive, they internet is not consistent and there are numerous better companies in the market.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Leeds TalkTalk  
Absolutely disgusting broadband. And horrible customer service. Called them many times issue was never sorted. Never ever gonna use them again.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bradford TalkTalk  
I lost my email facility recently and contacted Talk talk by landline. The call was answered immediately and quickly upgraded to an operator called 'Precuious' who spent an hour patiently talking me (a complete technophobe) through the process. i can't fault the customer service.
  • Satisfaction
    3 stars
  • Customer Service
    5 stars
  • Speed
    3 stars
  • Reliability
    4 stars
Bideford TalkTalk  
I have been with talktalk just over 6 months and have not had a full weeks uninterrupted service yet.
Speed falls to less than 2, I get in touch and it miraculously returns 10 even though they do nothing and can not find a fault. The service is off at least once a week for several hours.

The help people are nice enough, but when I have asked to contact someone to close my contract, and requested evening, I get called early morning and lunchtime when I can not take the call.

The person who rang me last time seemed to be in the middle of his lunch as all I could hear was him chewing and could not understand a word he said.

I have given up on trying to to close the contract, so am going to change back to Plusnet with whom I never had to call them once nor had a single problem on the same line for 4 years.

Do not touch them with a long stick
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
South Wales TalkTalk  
I don’t think I have ever dealt with a more inept and rude company.

I had been with TalkTalk for 18 months, and during that time my internet cut out maybe 11-12 times. Dealing with this means having a one-hour phone call while the company runs a series of ‘tests’, which eventually work aand restore the internet. I would ask them every time, ‘if you can repeatedly fix this reoccurring problem from your end, then why does it keep happening?’. I would receive a vague response. This culminated in December 2018, when I didn’t have any internet whatsoever for two weeks. They were initially reluctant to send out an engineer, and when they finally did, the engineer concluded that the problem was with a faulty router, and that TalkTalk need to send a new one. After another extremely long phone call with yet another rude customer service rep, who repeatedly denied that it is TalkTalk responsibility to send the new router (again, despite THEIR engineer saying otherwise), I was eventually passed onto a manager, who apologised and said that it is indeed their responsibility, and that they would send a new router right away. I might add that no refund was provided for the half a month I had with no internet. I was promised a call from a customer complaints department, which never came.

I cancelled my contract on the 17th December and was told I would have to pay for the following month. I received a bill on the same day for £29, and an email on the 19th December assuring me that that was my final bill. I then received another bill on 16th January for another £29, despite the fact I’d already received an email stating ‘final bill’, and that my final date at the address was the 17th January. I cancelled my direct debit, assuming that this was a mistake on TalkTalk’s end.

Wrong. Apparently, the process is that I was to be charged the full £29 for the dates between the 15th (when the bill is normally generated), and the 17th Jan (my final date), and that I would be reimbursed the difference. None of this was made clear during the cancellation process. Instead, I was charged an additional £12.50 for cancelling the direct debit. When contesting this on the phone with the extremely rude manager, Angelique, I was told that they would never have sent an email out saying ‘final bill’, and that I should have read the terms and conditions. Firstly, they did send that email, I was literally reading it as we spoke and offered to forward it onto her (I wasn’t allowed to), and secondly, I questioned when these terms and conditions were provided to me (they weren’t). Thirdly, Angelique is possibly the rudest manager going. I had to ask her numerous times during the call to stop interrupting me (it didn’t work). And by her saying that they would never send an email that I was literally looking at is tantamount to calling me a liar. Finally, why isn’t this process made clearer? I feel that all of the above is done to deliberately mislead the customer, so they can get that one last additional bit of money from them. Fine, have it. I would pay ten times the amount to not have to deal with your awful internet, and terrible customer service ever again.

If you are reading this, I cannot emphasise strongly enough to you that you should avoid this company at all costs. If you choose not to follow this advice, then I wish you the best of luck with your awful internet, and monthly one-hour phone calls to resolve the issue.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
I’ve just moved over to NOW for my broadband I was with talktalk I was getting 1.5 - 2.7 mps for faster fibre contract since November according to them there was nothing wrong at there end and I would need an engineer to come to my home at my cost ....
Today I’m getting 62.65 mps from now without an engineer visiting TalkTalk will soon be out of business treating there customers so poorly they charged me for finishing early but gave me no rebate on my package for very poor service
I just wish I could attach my speed check graph history on here to just let you all see
Hopefully no more hours on the phone repeating myself several times between customer service reps ....my biggest hate
Burntisland TalkTalk  
Having come to the end of my contact and informing Talk Talk 7 weeks ago that I will not be renewing I received a bill for a months’ services which I have not used. After spending half an hour on the phone to their customer services their conclusion is that I will continue to be billed for these service because my new provide hasn’t informed them they have taken over. I pay the bill, my contact is up, I can surely cancel it???? But no apparently not and I will be taken to court. Absolutely rediculous!! Don’t touch these morons with a barge pole
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Newcastle-Under-Lyme TalkTalk  
Slow service. Diabolical customer services. Impossible to contact. Rude. Inneficient. Very very expensive. Duplicitous in every detail. This is one of the shiftiest companies going.

Do Not Use under any circumstances.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Exeter TalkTalk  
Horrid broadband service.
The installation of the Internet was made on December 8, but it could not be finished. First, they informed me that there was an obstruction in the conduit to pass the cable, second that there was a data problem and finally, a month later they told us that it was necessary to cancel the contract and make a new one because the previous one was not well done. We were all Christmas without Internet service. We received messages saying that the service was alive. On top of this we received a bill informing us that they would charge us for the service. After several calls they assured us that everything was cancelled and days later the bank debited us the money. Now we are claiming the refund and without any answer.
All this situation has caused several problems to my family, we have spent a month without Internet service, wasting time and money. We have been in touch with TalkTalk by email and telephone, however, nobody has ever contacted us. We asked to speak with a supervisor or someone responsible from the company, but they said that it was not possible, they cancelled the contract due to their inability to connect the service, they also charged us for the unsuccessfully service and now nobody answers to return our money. What other new thing could we expect if, beyond cancelling the contract, we continue wasting time and money.
When are we suppose to have our money back?
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
YORK TalkTalk  
The old adage of getting what you pay for certainly rings true for TalkTalk. I was lulled into a false sense of value when i decided to switch to this ISP, as they were offering the same speed as my previous provider but at roughly £7.50 cheaper per month. This lower price is all well and good, however due to their faulty routers, of which I have had 2 replacements, and poor service, i found i was often left without reliable internet and would have much preferred a slower speed and stable connection. Overall i'd say if you are considering TalkTalk because you want a reliable fast connection, you should consider spending the extra cash to use BT or Sky. Further to this, the customer service from TalkTalk is appalling, they will do anything to shirt responsibility, and save themselves money wherever possible. Their basic "super routers" are prone to failure as their help forums can testify, however if you want a reliable router, so as to have a stable connection, in their "TalkTalk Hub" they will try and charge you £30 for the privilege. I would wholly recommend anyone to steer clear.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    3 stars
  • Reliability
    1 star
Worcester TalkTalk  
Took over a sandwich shop business on the 27th November 2018. The previous business had used the same number and talk talk for 10 years so you can imagine how important it was for us to keep the same number
Prior to this the previous owner had been in touch to inform them of the takeover. We were sent a change of ownership form which was complete and sent on the 28th.
Mid December I called as no payment had been set up on my account only to find that it was still in the previous owners details and they would not discuss anything over the phone with me despite it being on the notes that I had been given authorisation by the previous owner to do so. When I asked what had happened to the change of ownership again, cannot discuss and I would need to find the previous owner.
Finally got the owner to call up, never received the forms so sent some more out.
While waiting for ANOTHER form, we received several emails and letters stating “sorry you are leaving” with disconnection dates.
Please bare in mind that the account was under a ‘Mrs Chief Accountant’ who is not even a real person. This was attempted to be explained several times but fell on deaf ears.
Managed to sort that out, same again, ‘sorry you are leaving us. Tried to call, can’t discuss blah blah blah.(they did however tell me if I knew the password they would discuss everything with me even though my birth certificate doesn’t say ‘chief accountant’) data protection.... really?
So I went to BT asked if I can join them with the same number, said yes, jobs a good en. BT then contact me to tell me talk talk we’re holding the line so I couldn’t have the same number so stopped going forward with them and cancelled all services on the 25th of Jan with BT. I called talk talk to ask the cancel my transfer and I will be staying with them, they first told me it was too late and I’d have to start again with a new number, wasn’t happy. They then changed their tune and said as long as BT had cancelled their line takeover then our services will resume as normal. I had confirmation that BT had cancelled so all was good.
Got to work this morning to discover talk talk had disconnected our line after receiving no calls for a few hours.
Phoned talk talk, they say it’s BT’s fault, and jay their colleague did not say we would continue services, I have insisted the calls I made are listened to as the guy I spoke to did say that. Was pretty much called a liar a few times.
Then when I asked what I was supppsed to do about the 500 menus I have printed, the new shop front sign and all the custom we have lost and potential are going to permenantly lose due to this mess, I was informed that it’s not talk talk responsibility, but if I was misinformed then they would speak to the person responsible and inform them they have given out incorrect information.
I’m now waiting 3/5 working days for someone to listen to my previous calls, see i am telling the truth and do naff all about it.
If you want someone to read from a screen the same scripted crap over and over, not understand a word you are saying, say nothing is their fault, have information lost etc then go with talk talk.
This has potentially lost me thousands of pounds, many customers, and I can’t even have the number back with a different company.
The last 3 weeks have been absolutely disgusting and I’ve wasted hours on the phone to them for nothing. Do they care? No but they tell you they know how you feel.
Sorry hun, didn’t realised you call centre folk were self employed and relied on having us meer mortals phone you up so you can afford to pay your bills. Bore off
  • Satisfaction
    1 star
  • Customer Service
    1 star
Castleford TalkTalk  
My broadband was out for around 10 days. Not TalkTalk's fault - that was BT failing to fix a line properly. But my 5-6 engagements with TalkTalk faults department & customer service ranged from unhelpful to unhelpful and pretty rude. For not being able to work (and earn a living), or do anything else requiring broadband for a week and a half I was offered ... £8 compensation. Tp put this in perspective, when something similar happened with Plusnet at my partner's place, she was offered a free new router, a month's service free and a cheaper monthly tariff. And they were nice. TalkTalk? Bye bye.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
London TalkTalk  
Having been a customer of both sky and virgin before joining TalkTalk I can honestly say I am delighted with the service. It's cheaper, more reliable and faster, I have had no problems. Thank you, would recommend TalkTalk to everyone.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Letchworth garden city TalkTalk  
Pay for 17mbps get 3-4mbps, laggy, cannot play games, stream, and sit at screen for hours trying to do anything, and only 2 of us here! With only one device on at a time! Disgusting, not fit for purpose, send you round the houses, expecting you to chase and csll everyone to solve thier poor service. Don't listen, don't redpect customers, lie and fob customers off, complete failure of contract hence ileagal practice and now in court with myself. Will say thankyou tho for refusing to give me a refund as now added 8% interest and has gone from hundreds to thousands. Woohoo....thanks for the money! Haha
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Uk TalkTalk  
This company is a scam, they selectivity reduce bandwidth, which is why lots of people dont get a stable internet connection. On top of that they work with ookla one of the companies who run the speed tests and selectivity increase bandwidth when running a speed test so it looks like you have good speeds when you dont. They are such a dodgy company. There customer service advisers have no idea this happens which is why they always think people are getting the speed they pay for when they really dont, so there is no real point dealing with them. I wish the uk had better laws regarding how these comapnies can operate because what they are doing is illegal, if i pay for a pizza and only get served a slice that company is stealing from me...well if i pay for 30mb/per second and only realisticly get 230kb per second when running a private download test (not one of the ones talk talk speeds up when they are running) well thats fraud. Thing is talk talks customer service team probally have no idea this happens and maybe even some of there tec team, hence why they cant help out....all in all avoid this company like the plague.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hornchurch TalkTalk  
Bad Shortcomings of Talk Talk in their service
1. When they could not install the service, we had to communicate with them, because they never contacted us on their own initiative.
2. We spent a lot of time in calls and emails.
3. There was no follow-up of our case, each person who attended us gave us different information.
4. We did not have access to any supervisor or other person that we considered responsible to process our concerns.
5. We never knew exactly what the problem was. We felt lack of transparency and vague and generic answers.
6. They never met deadlines or the things they told us; If you can take your own actions like calling your bank and blocking any transaction.
7. We should have trusted our instinct more, anything as unpredictable as it seems to have happened to us.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
YORK TalkTalk  
Dreadful customer service. Waited over an hour to be connected to an advisor and was either cut off or had the phone put down. Procedure for getting a fault issue remedied is complex and ineffective. Finally got through and been on hold while she sorts out an error on their system as she can’t get my account up. I’m a little suspicious that this is a tactic to get me to just give up and hang up. All I want to know is how to end my service with them. I’ve now been cut off again ! Absolutely dreadful
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Essex TalkTalk  
The real nightmare with TalkTalk begins when you try to leave. A month before my contract expired I used chat to cancel the contract and was assured this would be done. I kept a copy of the chat transcript. When nothing happened I rang them and went through to their call centre in the Philippines. They denied both that the chat had taken place and that I had cancelled my contract. After being hung up on twice I was told I could not cancel my contract and would have to keep on paying, this by people who have a very basic understanding of the English language, and apparently cannot understand it at all. In despair I contacted the Chief EXecutive Tristia Harrison (I wonder what she does all day for her millions) who then got someone from her office to contact me, who assured me verbally and by email that my contract and services would expire on the correct date, my DD would be cancelled and I would not be charged for the final month. Lo and behold, the end of the month has come around, my DD has not been cancelled and I have been billed £30 odd pounds for next month even though I am out of contract and my contract has supposedly been cancelled!! If there was proper oversight by the authorities in this country this company would not be allowed to trade. They are basically a bad PR company piggybacking on the back of BT. Charlatans and frauds.
Ludlow TalkTalk  
One of the worst customer service ever .I really don't understand how they are operating stay away any potential new customers. They even left a hard search on my credit file even though they owed me money ..
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
WALSALL TalkTalk  
Today I have contacted trading standards and would please please ask anybody else who has been subject to this do the same Thank you

In Jan 2019 I received a email stating my free Talk talk TV would cost £4.00 from Feb (see enclosed )
I went on line chat to object to this rise and was told it only the broad band was price guaranteed I said I had a contract and now you are trying to change and again told only broadband was subject to contract.
This I said was untrue as what I took out was clearly there Fast Fibre with TV Package (see enclose contact)
She tried to insist it was only broadband which I said was incorrect and as you are changing my contract I have the right to leave.
She went away and then came back and said she would remove the charges I asked for confirmation in write.
24-1-19 Called customer services as nothing in writing
Went through the whole not guaranteed contract broadband only etc
Then said she would remove it and when I asked how it all worked she said some people don’t mind paying the £4.00 but if you object we remove it.
This I find to be 100% wrong if that was the case it should be on the email also the fact it is a change to customer material detriment is should be cleanly shown you have the right to leave without charge
In my view nobody would willing pay £4.00 for something that was free at time of contract and the most likely people to be fooled tricked conned into doing so are the older more venerable customers I do hope you can act on this for their sake
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Durham TalkTalk  
If I could give this company a 0 I would. After 3 months of intermitant broadband and constant calls, we told told our only option was to upgrade to super fast. We did this at extra charges and set up a new contract. We have had the same issues so decided to cancel during the 30 day period and they have tried to roll us back to our old contract to pay a leaving few. Needless to say that wasn't happening, we should have been compensated for not being able to use it. They have just put a block on our telephone number even though we have had to give 30 days notice.Terrible customer services.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Swansea TalkTalk  
It works, may be not the best though. Customer service is probably the worst I have ever experienced, you get past from person to person with little satisfaction. Will not renew when contract is up.
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    3 stars
Chichester TalkTalk  
Absolutely diabolical customer service. Slow and unreliable broadband. Router must be turned off and on frequently to get wifi!!
Several times complained, until after spending 3 hours on the phone talking to the technical team only to be told that it could be a router problem. My mistake not to have left talk-talk years ago. Definitely not value for money!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
TalkTalk  
Broadband drops out and slow speeds
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
HEMEL HEMPSTEAD TalkTalk  
Have been with Talktalk and Tiscali for nearly 20 years and and up until 6 months ago have had excellent service. However, after renewing my contract for 18 months the service have been poor. The customer service is still good but in spite of their efforts, the problems are still there. I can't recommend the broadband
  • Satisfaction
    2 stars
  • Customer Service
    5 stars
  • Speed
    2 stars
  • Reliability
    2 stars
Daventry TalkTalk  
I can’t even play a game of fifa without disconnecting or anything without it holding internett for 5 minutes would be a good idea
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
J TalkTalk  
Worst company ever been with. Paid for a phone line for 6 months that we didnt have, couldnt call out or recieve calls. Called talk talk repeatly only to get the automated line which kept telling us nothing wrong with the line. Finally aft 6 months told us we had 2 phone numbers this was the reason,asked for a refund for the 6 months only to get £12.50 back. Cant wait for my contract to end,and will never recomend talk talk to anyone.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Aberdeen TalkTalk  
if i could leave no stars i would. i have been with talk talk for 4 very miserable months. since the day i moved in i have been plaqued with problems and spent over 85% of time with NO internet. advised i cannot cancel. having spent a total of 2.5 hours today on phone explaining that i am paying for a service that i have not received. finally the advisor spoke to her manager and guess what they will waive charges!!hooray. immediately after i recieve an email with my charges!!!!!
called back a further 31 minutes on the phone telling me nothing on account to say waived! another period of silence whilst she spoke to someone else and then confirmed they would waive charges. have requested an email of confirmation which hasnt come through as of yet!!!!!!!!!!!! funny the one with charges came through in seconds.
if you are considering joining TT then DONT
if you need to leave allocate a day in your life that u can waste sitting on the phone repeating yourself constantly and you may just get to leave....
when i asked her if she would pay for something she wasnt getting she replied NO so where does the hardship come from. As for the calls being recorded to allow staff training...i think this must have been missed. i have not had a single succesful call with them ever in fact i have had no internet since xmas but i couldnt face the long drawn out tech calls asking me to confirm the switch ( their enginneer fitted ) and the serial number of the router they supplied to me followed by reset it ........ to still have none. was passed to complaints but as i missed their calls to my home numberb during the working day when i informed them i worked full time and gave work and mobile number they couldnt get hold of me.
I dont think they retain any customers through good service just make it nigh on impossible to leave!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
grantham TalkTalk  
Awful service, unfortunately I am a customer with Talk Talk and in a contract with them for the next 17 months. The customer did seem to have improved a couple of years ago after several years of awful customer service now it seems to have got back that way. My broadband recently cut out on me, was fixed after 3 days so for 3 days I didn't have access to broadband when I work from home so I had to travel into the office every day which cost me time and money then when I claimed for compensation they offered me £3.50 which was a complete insult. Terrible service, wouldn't renew with them again, should have learnt from the first time but because of a good Sky Sports they got me back, but not falling for that trick again
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Wakefield TalkTalk  
Absolutely *****, all the negative comments that have been posted on this website about TalkTalk is 100% and I can relate to every situation. Eg, promised upto 40MB and only get like 5MB. This is surprising as my area has fibre and those without fibre optic and are with another company get more than me! Even though they’re are promised less MBs. Overall ******* *****. Would never reccommend this to anyone. In fact I’m going to advert you guys to neighbours, friends and family in a negative manner. Taking the piss mate
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Unknown location TalkTalk  
By far the worst possible internet ever. Rude staff and disgusting services! Do not go with talk talk! My 4G is faster absolute disgrace
Don’t use this TalkTalk  
Constantly crashing or just not working with both wired and wireless. I’ve been with talktalk over a year and sadly can’t leave till my contract is up unless I pay out of it. Worst broadband ever. I’ve had my box replaced, they’ve meant to send me ANOTHER box which never showed. They was also meant to send me a new wire for the internet connection which never arrived. Their customer service is so scripted and no one really has a clue about broadband. Worst company ever. And trying to get through to them when there is a problem (monthly) is made impossible.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Milton Keynes TalkTalk  
Terrible internet provider & will never use Talk Talk again.

Decided to give them a go due to a cheaper tv package which included sports compared to other providers. Won’t again though!

At start of contract it wasn’t too bad but as time progressed the internet was so intermittent and more off than on. Took me a life time to get in touch with customer services who said they won’t replace the router as it’s the latest one.

If you do decide to switch to Talk Talk, you’ll pay for a service that you don’t actually get! AVOID AVOID AVOID!!!
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Wolverhampton TalkTalk  
Made the appointment and waiting in all day and never turned up. I called up and they said the whole thing had been cancelled and I’d need to book another appointment. The worst service in every way. Avoid
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Brighton TalkTalk  
The Wi-Fi is so slow even though the workers say it's fine.It took my brother a week to download a game and he's had a literal mental breakdown over the speed of the wifi.Our ping should be 0-3 and it has gone up to 50000
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Manchester TalkTalk  
Terrible service will not renew contract. Gave reported them to trading standards for selling me a hassle free upgrade and then charging me for a router that should have been free.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
Southampton TalkTalk  
The law should really provide some protection for such shoddy operations as there is simply no redress when things go wrong.
I’ve made myself ill by trying to resolve issues with Talk Talk over the last 12 months. Arrogant, incompetent, false. The situation no better today than it was on the day I first reported it.
I wish I had the wherewithal to set up a forum of the thousands of enraged users prepared to come together for some sort of class action against this shockingly fraudulent outfit.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Devon TalkTalk  
Very slow and unreliable fibre, often having speeds of less than 1 Mbps with a promised speed of 40Mbps. Regularly have to restart the router. Also they don't allow connections to VPN which makes working from home difficult. Would not recommend to anyone. Customer support is not helpful. Now switching to BT, they are charging me to terminate the contract but I can't put up with it any longer.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Chester TalkTalk  
AVOID AVOID AVOID
Absolutely the worst service provider I have ever dealt with. We decided to change to Talk Talk from Sky, received the router then was told it'll take weeks for it to be connected. We decided to change our minds and went back to Sky at which Talk Talk decided to charge us 56.50 for a service that we never used. We phoned Talk Talk to discuss the situation just to be patronised for an hour by a vile person an the "Helpline".This firm should be shut down by the ombudsman as they are conning people.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Worcester TalkTalk  
Not helpful signal kept failing contacted talk talk to get a new router they refused to give do not to go with them
  • Satisfaction
    2 stars
  • Reliability
    2 stars
London TalkTalk  
@TalkTalk
My mother who is 74 has been repeated lied to by talk talk and basically conned, now I'm trying to switch from talktalk the blatant mis information from talktalk is astonishing and immoral, even though the contract ends on the 31st Jan 2019 and have given more than 30 days notice (I was told that I could only initiate cancellation exactly 30 days before end of contract, this turned out to be another untruth), my mum received a letter today saying there will be an early cancellation charge, when I rang talktalk, Emma customer services said this was a 'mistake'. Talktalk practises are immoral and at times have been bullying to my mum who is not in good health and is 74 years old, shame on you talktalk
  • Speed
    2 stars
  • Reliability
    3 stars
Croydon TalkTalk  
If you don't need any support then TT is for you. I don't and so I'm very happy with TT. I get a stable 36mb download and 9.5 upload. Of course I dumped the TT free router as it was rubbish. I have a Netgear D7000v2 its just replaced an N600. Always use Netgear stuff. Cheap reliable and that's all I need. Been a customer since 2010..upgraded to Fibre just as soon as it was available. Only get Internet and calls from TT never tried the TV package.
  • Satisfaction
    4 stars
  • Customer Service
    2 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Billericay Essex TalkTalk  
So this is THE worst broadband provider I have ever had the misfortune of dealing with. Broadband package i purchased was apparently "super fast" well that is not the case should of be labelled "super slow". Contacting their customer services department is like talking to a five year old child. A conversation that should take five minutes lasts 40 to 50 minutes! Then the problem still isnt resolved. Its just going round and round in circles. I'm honestly amazed that this company is still open. I advise anyone thinking of going with TalkTalk to pay the extra few pounds a month and go with a reputable company it will save you the headache of no existent broadband and the worst customer services interactions ive ever had!. AVOID.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
North Yorkshire TalkTalk  
Very bad. They are offering fibre optic broadband but the average speed is 11. Waste of money.
Yeovil TalkTalk  
In November Watching 4K streams one day on 34mbps the next nothing 1.4mbps online chat with talktalk ho your using to many devices we can upgrade you to our top 64mbps contract as your contract ends at 8 February
, no just put me back to 34mbps we will check you need an engineer to your house to check equipment?. Cost £40-£60 ...
Well we are going on holiday for a month in December I will leave it till then .
16 January first log in for 30 days 2.1 mbps back to chat hi we can give you our top speed tomorrow if you sign up now to new contact 64mbps ! Why can you not supply what I’m paying for, I will have to pass you over to our tech team blah blah blah over an hour later I can have new contact speeds tomorrow but if I don’t sign up they will have to send out engineer to check my equipment charge @ £40-£60 do you want us to arrange an engineer..no I think I will check out my other options ie new supplier , well then sir do you want me to send out an engineer or not .........
I’ve left them I wonder how many have been duped this way if they can supply 64mbps tomorrow why do I need an engineer for 34mdps today ...oh yes a NEW contract that your tied to work that one out
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Fife TalkTalk  
Worst internet provider I've ever experienced. I advise anyone who doesn't want to be waiting for an internet page to load for 5 minutes practically every instance to avoid talk talk.

Have had the unpleasant experience of using them twice, in two varying locations, and both have been the worst internet speeds I've ever encountered.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Maldon TalkTalk  
Extremely bad to non-existent customer service. My broadband service failed after being a customer for +10 years, multiple technician visits couldn't fix the problem and when I left, TalkTalk wasn't even able to port my number to the new provider, whilst they are required by law to allow this. Don't try phoning their hotline, it's a complete waste of time.
  • Speed
    3 stars
London TalkTalk  
I joined Talk Talk a year ago and the first week I was without any services as they had not instigated the change over I was told by an Open-reach engineer who sorted the issue.
Since then my router has shown no internet weekly but I got round the issue by resetting it. Phoning them was a lengthy nightmare.
This month my contract ends and they wanted to increase my the price by £10 and was told there was no negotiation therefore I decided any other provider was worth a try.
I have signed up with another company but Talk Talk cut me off a week before transferring over. After hours spent on the phone, getting cut off they have left me without a service for a week now. Further insult a landline number I have been able to retain for 18 yrs they have not transferred over so may be lost to me forever. Even BT never lost it when they dealt with all services. I am just waiting to see what the final bill holds but really don't hold much hope that they wont cause problems with that too. Tonight will find out if I finally have a service with the new provider. Will never use them again.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    3 stars
  • Reliability
    2 stars
Kent TalkTalk  
Worst service EVER. My connection was supposed to be a fast fibre; it worked at times and when it did it was super slow. If you want to leave them, God be with you; the guy pretended he could not find my account (lol), when he did, I have been put on hold for 40 minutes and then someone decided to hang up the phone. This happened 4 times in a row. I only managed to quit when I threatened them with a legal action. Im so glad this is over. Never join Talktalk.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Manchester TalkTalk  
If I could rate no stars I would. Worst tv and broadband provider I have ever come across. There’s a reason they are cheap. Customer service are rude, had the phone put down twice, when talking to a manager he accused me of lying about the situation. I have had rubbish internet since joining them but still stuck with it, he cancelld my services but still asked for payment which i refused and cancelled my contract. Better paying bit extra and having decent tv and broadband. No one use them!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
East Grinstead TalkTalk  
Worst internet provider ever! i’ve been with them for only 6 months and since then every friday evening the internet is down. Customer service tell you to call back in 3 hours by which time they are closed. 3 times the outage took the entire weekend before it was sorted out. Complete lack of responsibility by talk talk. I had to spend over £30 in mobile hot spot charges to be able to have internet. I work from home so reliable internet is of huge importance to me but as soon as my contract is over im moving back to sky. I had never any issues with them. Now i know why you pay a bit extra at Sky but its worth paying it.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Edinburgh TalkTalk  
Honestly I don't enjoy leaving poor reviews. This occasion however is a must.

Stay clear away from this frundulent company, who only seem to care about getting an order placed.

My issue should have been resolved with them as I spent at least an hour on the phone. The manager gave me reassurance, my issue persists.

The complaints department hangs up like literally stay well clear.

I have never been this shocked at an appalling service.

I will be leaving reviews elsewhere.

Stay away, they will lie and make excuse.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Nw104hh TalkTalk  
Absolutely shocking customer service - was not able to cancel my broadband despite calling 20 times over the course 3 weeks because the "system was down"
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
TalkTalk  
First time writing a review, but I am absolutely disgusted at the service talk talk has provided! There is a fault with my internet and after 4 weeks of no internet 2 engineer visits (3 days booked off work) and countless phone calls to talk talk it is still not resolved and the 3rd engineer did not turn up! When I contacted them again to inform them of this they basically called me a lier and said the appt was never made! So another day off work wasted! Would not recommend anybody to use this service.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Uk TalkTalk  
I’ve never complained in my life. BUT I’m utterly shocked at this “service” been with talk talk for 6 weeks. Not had a single day of internet. I’ve had 2 engineers out who left not fixing the problem. I have been on the phone to them for literally 8.5 hours repeating the exact problem to different agents. I’ve been assigned a “dedicated agent to fix the issue” told to wait another 72 hours... call them back and they closed my case saying it’s fixed. Mean while they are still taking my money and haven’t refunded me or fixed the issue.
Wellingborough TalkTalk  
I had bad experiences with talktalk with most of them the best one ever he can understand and do good service is Eli. The talktalk should improve the service because when the system is not clear enough and most of the customer service they are not professional.
TalkTalk  
I have reported a fault in July 2018, the internet drops out a few times a week. I called the fault line and ended up in the mobile phone txt loop, this happened several times, and as soon as you think your getting somewhere, the person at the other end of the system had to finish for the day, so it started again the next day... this went of for far too long, that i gave up, and just put up with it dropping out.. Now over the last few months the drop out problem has escalated to dozens of times a day. SO i started last week on the endless TXT loop again, this time i was able to arrange an engineer to come out and look at the problem at the cost of £60, and a further £30 if there was a fault our end, so i said YES send the engineer!. this resulted in two txt hyperlink to confirm who i am, i followed the two links to confirm my ID, to be sent a TXT and hr later saying they cant confirm my ID and the job has been canceled... This was the last straw.. I called plus net and signed up there and then. Today i received an email from talk talk saying sorry your leaving and there is a £68.00 charge for leaving the contract early. I called the customer service number on the email, to tell them im not happy with the exit charge as they have not upheld there end of the contract in providing me a reliable internet connection. 50mins later im talking to a stroppy south African "manager" who is adamant that they need 28 days to fix the fault, I pointed out to him the fault has been present since July 2018, and that the 28 days have expired, he refuses this and that the 28 days run from last weeks report of the "same" fault. and they will not squash the exit fee.... this chat went on for some time...

I was exasperated at this point and told him, I'll gladly pay the exit fee, if it mean i never have to use there fault txt service or have to deal with Rude customer service...

Good riddance.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Halifax West Yorkshire TalkTalk  
Where do I start... TalkTalk are absolutely dreadful. First of all ironically I’m having to use my mobile data to write this because we’ve cancelled our contract with TalkTalk a month before it was due to expire and they’ve decided to stop providing us with service. The range of the WiFi and how temperamental it was were the worst parts. The WiFi would spontaneously stop working probably around 3 times every day and once you go past about 10 meters from the router, you’re lucky if you get 1 bar of signal at all. I’m literally having to use my mobile data 1/3 to 1/2 of the time because of how temperamental the WiFi has been. A word of advice: Before you go to TalkTalk, make sure you try every other broadband provider first and if none of them are any good, stick with the best one out of those because it’s probably going to be much better than TalkTalk.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    1 star
Haddington TalkTalk  
I am not going to give it any stars talktalk are apauling! They are only interested in making money and do not care if you are not getting the guaranteed speeds of internet.
I’ve had nothing but issues my supper fast broadband is the worst I’ve ever had, supposed to be guaranteed at 30mbs and I get 1.9mbs! And like others have stated if you can find the time with a family and Woking full time to call them to get someone out as you are on the phone with someone who doesn’t listen to you and barely speaks English for up to 2 hours!
Then they want you to do all these different tests and you become an engineer before they will even send someone out to see if there’s a problem!
My whole 2 year contract it has been the same, when an engineer comes out they can’t find an issue and they bump speeds back up and after a week of bliss it’s back to the 1.9mb if I’m lucky because sometimes it just disconnects for no reason!
I demanded to cancel as they were not keeping these guaranteed speeds and they said it was going to be another 7 days and expected me to pay for them seven days even though I had an hour long conversation previous to this regarding my 1.9mbs!
I stated they need to get an engineer out to me then for the 7 days they wanted me to pay and if I get my guaranteed speeds I would be more than happy to pay!
They are a joke I feel like all they do is argue with you to get you to give up which I previously have done hence the issue going on so long, I don’t know how they get away with it however I will be contacting the ombudsman regarding my issues and money wasted and I advise others to do the Same!
Avoid, Avoid, Aboid! You know it’s bad when your mobile data is better than your broadband!!!
Wales TalkTalk  
they wanted to put the price of my plan up so I contacted what is laughingly called customer service after 45 mins I just cancelled the whole thing because they would not or could not understand what I was saying to them. The customer service is not fit for purpose
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Wigan TalkTalk  
I am thoroughly horrified by the customer service deriving from the office based in South Africa. The staff are neglectful, rude and fall far short of professional conduct. As a customer, I had to spend one hour speaking to a representative, with no attempt to offer help or to resolve my issue. It is outrageous to take so much of a customer's time and not to provide the service that is necessary.
It is no wonder that countless people are appalled by the service of Talk Talk. I would not recommend Talk Talk to anybody as it fails to treat customers with even the most basic courtesy. The incompetent service is shocking in every aspect.
TalkTalk  
It is impossible to have any dealing with their call centre that takes less than 50 mins. I'm almost in tears. My service has been poor since the start of the contract and every time I get in touch we just go back to square one. Please go nowhere near them. It's so worth paying a bit more just to not have to deal with them
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
manchester TalkTalk  
Terrible customer services and hidden charges which they there agents never mention make sure you read term and conditions of your contract to avoid nasty surprises.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
CRAWLEY TalkTalk  
I have also found alot of the time that the agents on the other end of the call, do not listen to what you (the valued customer) have to say to them. And

I have received very,very poor internet connection for some time now, I first reported this in Aug 2018, after going around and around in circles I eventually had an Engineer called out to re calibrate the setting on my router (Not Openreach), when he arrived to do his thing, he informed me that this was something that could have been done over the telephone with someone from Tech support (these are the one's that made the Engineer appointment). However this only resolved the slow speed for a day at the most!!

I have since been on the phone to them countless times, and again gone from piller to post (new router, re calibrated AGAIN!) and still no better off.....

that wether it is just myself being from the UK, have difficulty in understanding most of what the agents say due to the lanuage barrier so find myself often repeating myself on more than 1 occasion. The 1st year we were customers of Talk Talk, we never had an issue, however, since we have re-newed the contract, this is when the issues arose.

I appreciate that Talk Talk is good on price, however I strongly recomend that anybody thinking about joining up with them, strongly re-think!! As the stress and inconvenience of all this is really NOT worth all the hasstle that we have received.

the only saving grace is I will now be leaving their service at the end of this month with NO penalty due to being the same old same issue that they seemed to be in the dark or unwilling to assist me with. I have also esculated this to OFCOM and I recomend ( unlike we did) you read the reviews about Talk Talk beforehand.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Northamptonshire TalkTalk  
Connection drops everyday but their customer service or technical dept do nothing and go over a fixed script and they do this everytime you call. The talk talk call centres in india is the most fraudulent as they sell customer details to thiefs for business. The thiefs will take personal info, name address and telephone and ring them to scam money out of the customers. Talk talk doesnt care as long as they get cheap workers so they dont have to pay full wage to workers such as in the UK. Talk talk know its happening but dont give a toss. So dont do business with them.
  • Speed
    3 stars
Uk TalkTalk  
We chose talk talk for my new house on 21st december they said was going to set up on 5th january, by this days kept receiving messages about uptdates.
Today after 20 minutes on line with them they just told me they will call me back next week with updates so no dates to set up the internet. i decided to cancel and find for another provider.
Not recommended at all.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
penge TalkTalk  
No stars at all - everyone else already said what I have experienced. Customer "advisors" need get speech to text translators so they can understand what we are saying. Telecommunication systems are not the same across the world! I was refused a third party to help me with communications. REFUSED! Just cos I was not in same location as my support - where are youse all then?? I have EXCELLENT router, originally supplied by Tiscali in 2009, so effectively it belongs to TT (they bought out Tiscali!!) - Tiscali router proved to be brilliant quality hence internet been better than many from the look of others reviews. Selling cheap tacky plastic with bits of wire "connections" - products that will NOT improve connections / increase speeds. Mine supplied by TT failed after 2 weeks and they blamed Openreach when it was their bits of plastic stuck together and no replacement router?? You will never get more than 1.2 down / 0.7 up - look at research carried out by official independents. Minimum guarantee of 7Mbps is blatantly FALSE. I am so done with them. Worse than leeches.
Cumbria TalkTalk  
Talktalk are the worst company to deal with,never again customer service is dreadful.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Sheffield TalkTalk  
been with these for many years, however they keep on jacking the price for broadband up,this happens when I take a new "contract" with them. Very poor customer service, they dont listen! Also loads of nuisance and scam calls.
The third time they breached their contract I changed to another ISP, now they got the cheek to ask for over £300 because they broke the"contract"
When asked for proof that a contract had existed they failed to give any details,now I get threatening letters because I wont pay for a non existant service. NEVER HAVE ANYTHING TO DO WITH THIS SHAMBLES OF AN ISP
  • Speed
    4 stars
  • Reliability
    4 stars
GB TalkTalk  
The worst company I have ever dealt with. We've been without internet for 2 months, they have still charged us and won't let us terminate the contract until they have another 28 days to fix a technical problem or we face an £80 charge! Every time I speak to the customer service center the conversation takes 50mins and doesn't get me anyway. DO NOT USE THIS COMPANY
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
If I didn't have to pay the exit fees, I would not be with this company. Customer service is absolutely shocking... have problems with my bill as in, they are different every month!. All sorts of problems, never a English person on the phone, not that I'm racist, box not working on a few occasions. Terrible company...
The post office is only £15.90 a month so everyone knows.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Appleby in westmorland TalkTalk  
The most shocking experience of my life getting through this phone call !!!!! Was on a phone to a lady to start with 20 mins and all in that time what happened I had to give my surname 10 times my postcode at least 15 and she responded it was me saying it wrong I said it very slowly and clearly and she wasn't understanding me at all after all that the phone cut of so I had to call back and go through all this again to then be on the line 30 minutes to then be told I after be at home for these checks what a absoulte joke and your broadband is shocking more then one device and that's it plays up if I don't not get a faster response when I call back tonight and some one who can understand me and help me instead of been on the phone hours I will not be paying my next bill and also I have a child who shouts be every 5 minutes you think I have time to repeat my last name and post code 30 times !!!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Wakefield TalkTalk  
I will keep this brief, upgraded 2yrs ago to fast broadband to improve speed and disconnection issues.
Have continued to have problems,after a few months realised online chat is COMPLETELY useless, i used to phone after that but now this has changed to a text system.
We have had over 18mths 3 brightspark engineers and 5 Open reach engineers, they have replaced internal sockets, 3 routers and changed the wiring from the distribution box to our premises.
Disconnection issues have gone but speed still up and down like a fiddlers elbow.
Have just been advised to upgrade to Fibre, yeah right they got no chance
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    2 stars
Billericay Essex TalkTalk  
Appalling customer service. Spent hours talking to foreign call centres regarding new broadband order. Then they cancelled our order with no explanation.
  • Satisfaction
    1 star
  • Customer Service
    1 star
Ayr TalkTalk  
I am very disappointed with the way talktalk treat new customer.
I ordered broadband and they gave me 3week later date to have engineer visit . On the date of activation no one contact with me and I have to phoned and I have been told stories that does not make any sense. Now they are saying it could take more time to activate and no guarantee when. Such a sham even after waiting 3 week telling me stories. And I waited half day at home for engineer and they did not give any update.
I wish I never Get talk talk again. I can not go to another provide as they will give me further ,3,4 weeks.

I will suggest you should defiantly avoid as talktalk based on my experience

They should spend money on their services rather than advert.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Plymouth TalkTalk  
Talk Talk provided my elderly father in law who has learning difficulties and no computers etc,with two landlines and broadband. Took ages to get it rectified, He has also received a final demand for a mobile account that even talk talk cannot find on their system. Succession of protracted phone calls to Asians who fail to grasp the information given to them- still not sorted. Never have or will I have anything to do with this company!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
Northumberland TalkTalk  
Supporting my cousin after her return from hospital, I noted her Talk Talk bill on a counter. £44 per month. At 77 she has no computer and does not need broadband. I called to see if I could get her a better deal. Unfortunately, the Loyalty dept was unable to access any deal via her account and I was asked to call back in a few hours. It should also be noted that because the call centre is located in way outside the UK, the delay when communicating is difficult to get used to. My second call went unanswered despite waiting for well over an hour. Result? My cousin has left Talk Talk. Result!!! She is now paying £24 per month - almost half the price. Get your act together Talk Talk
  • Satisfaction
    1 star
  • Customer Service
    1 star
Surbiton TalkTalk  
I had a noisy line in December. After speaking with service agents (in India) for over 2 hours they sent out one of their 'brightsparks'.
He confirmed the fault but had to refer it to Openreach who installed a new dropper cable and installed a new master socket.
Broadband speed was very slow over Christmas but I persevered with it as I knew I wouldn't get any sensible help during the festive season.
Two days ago I used 'on-line help' to try to get slow speed sorted out.. all this person did was reset the router remotely, which slowed it down even more, then they dropped the conversation and disappeared.
Today I have spoken with a person in South Africa, we barely understood each other!
This person checked the router and said it is Ok.
I did a speed test and was told that as I was getting over 75% of the expected speed it was not slow and is acceptable .

The trouble with TT is when it goes down you have to speak with people who live in foreign places and they struggle to understand us and we have the same problem understanding them .
TT do this to use cheap labour to man the call centres. TT really don't care about long frustrating calls trying to get your phone or broadband working again .

I have marked 'overall satisfaction' and 'customer service' with one star... there isn't a zero star option !
When it works it isn't too bad... but when it goes wrong it is a king size pain in the rear end .
"CAVEAT EMPTOR"
  • Speed
    2 stars
  • Reliability
    2 stars
tyneside TalkTalk  
Terrible broad band speeds and no customer service if any problems occur. I would pay the little extra and go with a different provider. Big mistake to go for the cheapest deal as I have found out would not recommend talktalk to anyone.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    2 stars
Newbiggin-By-The-Sea TalkTalk  
Talktalk increased my bill at the end of my 12 month contract without telling me so I tried to switch suppliers.

I could not find anyway to cancel on the website and online chat refused to canccel my contract as they were only interested in trying to sell me an upgrade.

I emailed in complaint and TalkTalk refused to communicate in writing only calling at random hours and then sending me messages that they could not contact me even when I asked for communication only in writing because of my job.

The one time I was free when they called they said that they would waive all the fees and penalties applied to my account. Yet this did not happen and they are still sending me bills dispite being with another provider.

It's now 4 months on and TalkTalk still have not resolved this.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Great Yarmouth TalkTalk  
Talk Talk is, hands down, the worst company I have ever dealt with. The customer service is truly dreadful, the call handlers have no idea what they're talking about and are just plain rude. No broadband for two months and counting....I changed from Plusnet having been lured by the cheaper price. Total mistake, it absolutely wasn't worth it given the hours I've wasted and all the stress
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
Worst experience don't ever go with these no one speaks English very arrogant took over 50 mins just to pay a bill very nasty poor customer services stay well clear I m cancelling asap
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Amble TalkTalk  
Wish I had seen these reviews before signing up with Talktalk. Went for the 30 day trial; but was out of the country for the first two weeks; so really only had two weeks experience of their service. Firstly, the Broadband connection just kept dropping out; it was so unreliable, had the usual painful long call to their support line. Eventually they made some changes and it settled. But we noticed both our Samsung phones did not automatically connect with the wifi hub; every hour or so we had to restart the phone or switch on and off the wifi.. ending up missing some important messages.. incredibly frustrating; so with a day left to cancel the contract (and avoid another long call to support; I called to arrange disconnection.
Well that turned out to be hard work; they said they couldn't do the disconnect until five days had passed; I explained I was disconnecting within the 30 days and had no intention of paying for more; the service centre people couldn't understand and kept saying their system didn't allow it.. I kept explaining to them that was their issue; and that I had paid for 30 days; which had been a waste due to the poor performance of the kit. Gave up in the end; just told them to disconnect and cancelled my DD to stop them trying to get money for the period after the 30 days. Hopeless system and poor customer service.. Avoid at all costs..
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Hampshire TalkTalk  
I have more then one month without internet. I hadn’t internet connection for Christmas or New Year. I called TalkTalk services and they never fixed my problem. You guys have to do something about this. They sent a phone line engineer instead of a broadband engineer even when they knew what my problem was. I am thinking seriously changing the company. You guys are the worst company ever!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Chelmsford TalkTalk  
Very poor customer service. I have had to lodge a complaint twice in two days to get anything done. So far two malfunctioning modems sent to my home, two engineer visits in a matter of days to fail to rectify my broadband speed. They added Talk Talk TV at £4 a month to my fibre contract which I didn’t ask for and a myriad of emails, texts and phone calls to them failed to get it sorted out until I complained. Having engaged five separate operators and a manager today to sort out my malfunctioning equipment I am still no further forwards and still waiting the promised phone call from their technical department. Based on my experience I would strongly recommend another supplier.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Doncaster TalkTalk  
TALKTALK is the most deceitful companies in Britain. Stay away from TalkTalk if you don't want to be conned big time. It's been weeks since they conned me, then overcharged me and I sent an official email to complain. I also sent a "PM" on their facebook page as they requested and I'm still waiting for a resolution after more than a month. Shameless and unscrupulous company.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
I changed my package to super fast and it become worse . More than one device made the internet useless. Now they make me pay £240 for cancellation.
Do not recommend this company.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Kent TalkTalk  
firstly I have given one star in my ratings because there is no zero, otherwise it would have been zero. have been with this bunch of cowboys for 9 months. after 4 months of slow broadband, unwatchable tv on main channels, and daily telephone calls to test all unresolved, I had to unplug it and get in sky. talk talk refused to allow me to come out of the contract without a heavy penalty fee so I am stuck with the monthly service charge until may 19. every month I try and pay the bill, what a carry on. its offline most of the time, no one on the phone to talk talk to for hours, then can't sign in. live chat, cant help with anything, ie trying to change password, to try to get into the elusive my account to pay!!!!!! ive had overdue bills sent, the only time I can pay hassle free is when I get a debt collecter phoning me for it, which then takes 2 mins, but I am charged all the extra fee's. I am absolutely sick to the back teeth of it. Just got my bill today, been on an hour to no avail. PLEASE BE WARNED they are absolutely TERRIBLE !!! Cheap yes, but no service and if you have high blood pressure like me beware!!!!!!!!! do not DO NOT be tempted!!!!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
north west uk TalkTalk  
I really never complain but anyone that expects VFM PLEASE PLEASE shop elsewhere.
This is simply the worst company I have dealt with in my life.
The contact centre is in the Philippines, most of there operators struggle with English. Now me as a Glaswegian at best is hard to understand but this formula is catastrophic.
Almost two months and three and a half hours on my mobile (at premium rate) to cancel my contract.
DONT EVEN CONSIDER THIS SERVICE.
Please remember you have been warned.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
GLASGOW TalkTalk  
I don't trust reviews because the majority of people only leave negative ones, but SERIOUSLY STAY AWAY from that company!
They left us without Internet for weeks with no communication or update. Costumer service is a nightmare. Some of the numbers are charging a lot so we waited in line while our credit ran out. Once they sent us from the chat to another number and then the online account and then back to the chat. Once I chatted to 3 different people for an hour by the time they finally opened my case folder and were able to give me an update. Pfff. Just so much to say. Disgusting.
I cancelled after two weeks without connection still.
INFURIATING INCOMPETENCE
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
london TalkTalk  
The experience we had with talk talk was absolutely horrible! The broadband worked just fine until it stopped working. And then all the problems started. We had ENDLESS talks with customer service, hours and hours spent on the phone, they sent three engineers, I had to stay at home for this. Nobody could fix the problem. And in the end they told us we need to wait 28 days to end the contract, otherwise we would need to pay an ending fee. I've never experienced anything this ABSURD in my entire life!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    1 star
London TalkTalk  
Im so dissapointed... About 50 connections per Day are stop. I have a lot of problem with this awful Broadband. I had Virgin before but that rubbish Talk Talk is much worst...They should get a big penalty for they cheats. Costumer service doesn't work.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hendon TalkTalk  
5 wks after signing to upgrade to fibre broadband at an extra cost the speeds are download 5 . Upload 7 . I have travelled the globe in 9 hrs of phone calls total so far and God knows how many texts . So internet speed is embarrassing, the landline phone is obsolete incoming and outgoing. Did not inform us about upgrading our mobiles before discontinuing that service . My mobile text is not working also my landline and insist on replying by text even though I put it on record my only contact is my mobile number to speak in person .as my text stopped mid conversing never to go again . The call handlers keep you on for an hour so they can claim their wages and then pass you onto the next handler for their hours pay . It's a bit like pyramid sales . Talktalk have not provided anywhere near the service I have paid for and so I shall insist the charges start when the service I have paid for start and not before as that is false advertising and breach of contract .ombudsman get ready.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Warwick TalkTalk  
Customer Service dreadful- Can't use the online chat service as too busy, no notification that they are putting their prices up. Telephoned to be left waiting for 36 minutes on recorded message, then representative offers a reduced price deal and after reading T&C's I am cut off - 54 minutes of life wasted on this useless company.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    3 stars
NR Bristol TalkTalk  
Talk talk is undoubtably the worst service provider that o have ever had the displeasure of using or experiencing.
I signed up for the super fast fibre broadband with an expectation of high speed internet, based on the promises that their sales team gave me. Despite repeated warnings from family and friends not to use them, I still signed.
They told me I would receive an average of 62mbps but very rarely did I get anything above 16mbps. The router had to be constantly reset to reactivate services on the line and trying to challenge this with their customer services team (who aren’t even located in UK) was always a very long winded and unsuccessful effort to say the least.
I have opted to change providers prematurely before end of contract and claimed that they did not provide the services that they advertised or promised me. Their only response was “it’s in the contract that you will only receive minimum of 16mbps)
They made umpteen excuses about how their services are fed in to the property, inclusive of lines being a long way from distribution panel and cables not being sufficient for speeds that they claim you can get.
In all, even other providers that use the same hardware to distribute there services, have much better tact and understanding on how to satisfy a customer that has justified concerns about what they are paying for v’s what they are actually getting.
I cannot stress enough how much I would advise even my worst enemy not to go with talk talk. Any savings that they may try to offer is not worth the hassle and blatant disregard for customer support, services, satisfaction or value.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Devon TalkTalk  
THE WORST PROVIDER!!!

this is the worst experience I've ever had! from the first day of setting up the service we had issue with the speed.
They are not able to give us the speed we agreed in the contract! not even half of that!!!
it's been three moths and just send us engineers every month but they are not able to resolve the problem!
their customer service is awful. they are not professional, not caring! they are just waisting your time if you call them. I feel they are waisting the time by sending engineers after engineers until our contract ends.

I STRONGLY SUGGEST THAT DO NOT GO AHEAD WITH THIS PROVIDER UNLESS YOU WANT TO WAIST YOUR MONEY AND WAITS YOUR TIME!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
TalkTalk  
Terrible customer service. Awful, dreadful, soul destroying. Avoid at all costs.2mg speed with fibre
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
BRIDWATER TalkTalk  
Reviewing Talktalk isn't normally straight forward having been with them three times now. I have found their faster broadband very good and reliable and have no issues, however their customer care continues to have concerns with if/when wishing to deal with any concerns. I have just ended my contract with them on the agreed date yet still continued to get billed. Despite 11 x emails to complain with only two responses, eventually agreed to have a call made to speak about the refund due which did get settled correctly.
So broadband/phone very good as was price but just hope nothing goes wrong during your contract period.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    5 stars
  • Reliability
    5 stars
Lanark TalkTalk  
The worst broadband service theey keep Increasing the price for no reason with out acknowledging me...
TalkTalk  
Very bad experience, bad customer service and very unprofessional. Advisors very rude. DO NOT GO ANY NEAR THEIR SERVICE.
LONDON TalkTalk  
Never experienced such incompetence and poor customer sevicr in my life. Can barely understand there call centre reps and they failed to understand the fact that my internet is not working. Test after test and promises of manager call backs just a joke. No sign of compensation for paying for a service which does not work. They are an absolute joke and I will be cancelling my contract asap. Please do not take a contract out with talk talk as it means nothing.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Ellesmere Port TalkTalk  
I am disgusted in Talktalk, they make a lot of promises, but nothing is real. It is a scam!
I was trapped into the offer of their 30 day guarantee.
Firstly the 30 days starts from the day you sign up. It took 12 days for them to actually connect me, however my 30 day guarantee started its countdown 12 days before.
Then after I was connected on the 12th day of my contract, I received an email saying please give us 20 days whilst we fiddle with your connection until we make it perfect.
BANG 30 days are gone and I certainly had no perfect broadband connection from day one.

I cannot connect to Netflix, it is like the dark ages connecting to any website, and forget playing a game or ordering food online. 2 Months down the line and I still have the worst broadband I have ever known. Their customer services team and management customer services are based in somewhere like Thailand, so they are extremely hard to understand and they talk very fast, they have a strict guidelines of what they can say so you go round and round in circles and get nowhere. I have spoken to them maybe 10 times (8hrs wasted) in 2 months. No further down the line, no joy and no decent broadband, but sadly still paying for the privilege!!!!

One of their own engineers told me that they are currently, for the past 3 months or so, giving out 3rd generation hubs that do not actually work, hence my problems and I am sure countless others. But in order to get a first gen hub that works, you have to pay more, I do not even want to pay them a penny after the stress and bad service they have given me. I may be stuck with these thieves for another 10 months, but I hope you do not have to.

Had I have read the reviews I would have never signed up with them. Ugh! I may be stuck with them, but I won’t go down without a fight, I will be contacting CISAS – the Centre for Effective Dispute Resolution (CEDR), an Alternative Dispute Resolution Provider, certified by Ofcom.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Essex TalkTalk  
Worst company ever. Stay clear.
Internet was working great with another povider, talktalk took over resulting in slow speeds and intermittent service. After trying dozens of times to deal with their Asian customer service they failed to even acknowledge an issue.
So I'm still stuck to a contract unless I pay the exit fee..
Hopefully they bankrupt soon to save others the hassle.
England TalkTalk  
If you take a broadband deal out with a gift voucher assigned to the deal you may not get it for no fault of your own. I was promised a £75 gift voucher within 90 days with did not transpire and when you ring up you get no satisfaction what so ever. Be aware!!!
  • Satisfaction
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Shrewsbury TalkTalk  
The worest experience I have ever had with a company, if there was a rateing of minus 10 I would put that without any relactance. I had four appointments to install the braodband and all of them failed for lousy reasons, the engineers they work with at openreach are the worst kind of human beings. I have been waiting for more than a month now just to get a damn broadband installed
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Manchester TalkTalk  
have been with Talktalk for 18 months and broadband has been great, sometimes slower on evenings but can still watch films and play games on Playstation plus use iMac all at the same time with no dip in quality. We moved from BT who told me what a big mistake iwas making and that I'd be back with them in 3 months. No way! We've saved more than £30 a month and broadband is every bit as good. We are in a rural village too so I don't understand why so many people are unhappy with this provider.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Saltburn-by-the-Sea TalkTalk  
I feel like I am in heaven after canceling my account with Talk Talk. Terrible terrible terrible
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
if i could give 0 stars i would , weak internet(nowhere near what they promissed) and very expensive , customer service teribble , avoid this company!!!!!!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
BRIDGWATER TalkTalk  
Terrible customer service, slow speeds, no support, too expensive for the service provided
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
PENARTH TalkTalk  
If I could give them zeros I would!!!! Shocking customer care, leaving fee outrageous over 200.00 no wonder young people get I. Debt and have a bad credit score! I’m cancelling because I’m moving into a house where broadband is! What do people do if they can not transfer the broadband! Fair enough if people are leaving for no reason but leaving because they are moving the fee is disgusting!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Leicestershire TalkTalk  
Bad speed and internet dropping down few times a day.Fair customer service assuming they have a office in india as custimer service advisors have poor english.Price for internet and landline increased from £25 to £41 monthly.
London TalkTalk  
The fact that I am having to wait patiently for 10 months to get away from this awful company says it all really.
I would not advise anyone (except Liverpool supporters) to use this company.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
Wirral TalkTalk  
Don't buy. A bunch of rubbers. They are basically stilling your money. Broadband is the worst I had in years.
worthing TalkTalk  
There customer service is the worst I have ever dealt with. We are now paying to leave cause any problems never there fault or they just turn there phone off cause they don't know the answer.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Weymouth TalkTalk  
Terrible customer service. Awful, dreadful, soul destroying. Avoid at all costs.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
South West TalkTalk  
broadband occasionally dies, worst service you can imagine. they tried charging me £30 for a fault on their side
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
london TalkTalk  
The worst company overall,at least decent prices,you are years behind the internet speed in europe ,but when it comes time to talk about money you know how to suck the life out of everyone.Every internet provider in UK are just like leeches,ready to suck you dry.At least offer a decent connection and decent speed.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Motherwell TalkTalk  
Absolutely shocking anything above 5mpbs for our download or upload would be a shock it’s been unsuable
  • Satisfaction
    1 star
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    1 star
Wellington TalkTalk  
Absolutely dire service.

Promised 10mbps and above, but we struggle to get anything over 2.5

Tech support are a nightmare, all they want to do is sell you fix-all-the-speed-issues fibre

I'm currently going down the complaints process as they're in breach of contract as far as I'm concerned.

Avoid them like the plague. If there are any issues then you're stuffed and you will enter the never ending circle of technical support pain, endlessly starting their support script from the beginning each time. It is HELL.

We moved to TalkTalk from Plusnet and bitterly regret it.

AVOID TALKTALK AT ALL COSTS
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
York TalkTalk  
Never use this terrible provider! For years my grandparents were overpaying for a terrible service paying over £20 for broadband that barely went above 2mbps, every time the contract came for renewal they would say we noticed some issues on the line which caused our internet to drop even more and the only way to fix it would be to pay more. For years my grandparents bought this and this terrible company took advantage of that, I have since cancelled our contract and since then even though we are on the last week of the contract our speed has “unexpectedly” decreased.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Prestwich TalkTalk  
Absolutely terrible company stay away! I moved homes and notified talktalk 2 weeks in advance, date was booked for engineer to arrive but no show. I wasted a whole day. Date was rebooked by a very rude Samantha from South Africa but she lied and didn't rebook so no one turned up again. It left us without services for a week and no apology or valid form of compensation was made. Their centres are in the Philippines and South Africa who all lie!! Stay clear!!
Dagenham TalkTalk  
We have been with talk talk for a little while and it's one of worse Internet supplier we have been with its so slow and keeps losing connection not happy a tall.
  • Satisfaction
    1 star
Horsham TalkTalk  
The worst service I ever experienced. Communication very poor, very unreliable regarding instalation date, internet keeps crashing, etc etc. Do not go with talktalk.
  • Satisfaction
    2 stars
  • Speed
    3 stars
  • Reliability
    2 stars
TalkTalk  
Talk talk are cheap for a reason, there customer services are nonexistent. I tried to call them 3 times regarding my account and was told each time the systems where down. Also there fast speed broadband is terrible I paid to have my WiFi speed upgraded and although I was charged a higher rate I didn’t receive a better package instead I received a lot of unnecessary charges when I disconnected although I had been a customer for 3 years because I upgraded my package. DONT WASTE YOUR TIME WITH TALK TALK
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Liverpool TalkTalk  
Seen so many people that are quick to leave a terrible review when they are having issues but not so fast to leave a good one when happy. I made the move to TalkTalk from BT cutting my bill down by almost 2/3. The speed is exactly what they promised and I am so happy with my choice even though I was hesitant due to the bad reviews. Great service!!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Glasgow TalkTalk  
I signed up to Talk Talk Broadband at the begging of August this year (2018) as a new customer. At the time I was promised a £75 Amazon voucher if I signed up on line. After signing up I received an email informing me that I had to wait for 90 days before I received the voucher. Almost 135 day later, still no voucher.
I contacted them again and again, they eventually said that it would take up to 60 further days as they need to open & escalate a claim. Just found out from a customer service manager that the claim needs to be closed as they no longer offer the voucher scheme, it was a 3rd party who offered this NOT Talk Talk.

So in short... no voucher on its way, no help from Talk Talk other than fobbing me off. Very very disappointed customer.

AND NOT EVEN ANY OFFER OF COMPENSATION
  • Satisfaction
    1 star
  • Customer Service
    1 star
West yorkshire TalkTalk  
It always been slow had lot issues with them they sent out new hub worked ok. If am late paying the bill due to been paid late they take ages turn back on tho online says with in one hour if paid between 9am and 7pm. While other company turn you back on with in 1 hour. I had wait 48 hours before they turned it back on. There fast to take the Payment. Plan to leave talk talk after Xmas as it is just a joke. Wish never bothered.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
West Sussex TalkTalk  
Annoying when u lose connection constantly.customer service is worthless.speed is not what they promised.just disgusting service overall.Can't believe no authority has ever gave them mega fine.they should be fined for all this mess.but what can i do have no other options in my area yet.as soon as there is i will tranfer asap.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Doncaster TalkTalk  
Annoying when u lose connection constantly.customer service is worthless.speed is not what they promised.just disgusting service ocerall.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Doncaster TalkTalk  
It is so slow can hardly do anything even downloading things is a massive issue never seen such slow internet
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    2 stars
England TalkTalk  
Our home Talk Talk broadband internet has been awful for well over a month now. Simply the worst internet connection I've ever had, really, and I've worked in IT for over 20 years!!! The router disconnects or the BB goes down about 20 times a day. The speed is awful, so we can't stream 1 programme on Netflix without it crashing. This is with all other home devices disconnected (we literally have to turn off or in airplane mode before deciding to put a movie on for the kids!)
I am certainly changing provider ASAP as it has been a poor level of service for 6 months, this last month has simply taken the biscuit!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
West Wellow, Romsey, Hants TalkTalk  
Absolute shambles. This company is a joke. Takes you forever to get a connection with a adviser. Couple of times they just have up and put the phone down. Connection is slow! Just altogether a really awful service. Would not recommend to anyone. Oh and to top it off with all the issues, a multi million pound company could only offer £5 voucher against a bill. I mean really!
Bournemouth TalkTalk  
Very slow for fiber why is it so poor
Highbridge TalkTalk  
Wow talk talk is the worst provider for broadband they like to leave you with no internet for 5 days but still make you pay the full price for the service. Customer service shocking no one knows what they are doing! Broadband speed poor use more of my data each day!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Carrickfergus TalkTalk  
Absolute rubbish company to deal with. you can never get to speak to anybody . its all automated speak to lines and the chat line takes ages to type your complaint in detail. Had a bad crackiling phoneline which i reported and they eventually said by text the broadband speed was slow , I had a reply saying it had been resolved and i am still only getting 2.3 mbs download and that is supposed to be fibre, at least the phone hasstopped crackeling.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
SUTTON COLDFIELD TalkTalk  
I've been with talktalk for a number of years and the only reason I've stayed with them is because their international calling charges were cheap and they had given me a FREE boost for that. Now they've taken that away WITHOUT informing me about it and charged me 60 POUNDS for international calls. I emailed them an official complaint and they still have not responded. Very frustrating
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    3 stars
Northwood TalkTalk  
worst customer service i have ever encountered.
quality of internet is poor.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
manchester TalkTalk  
Ive been with Talk Talk for a number of years as Ive previously found them to be a reliable service supplier. However, this recent line fault has shown the very poor side of their customer support. In fairness, they in turn are blaming Openreach for not reacting to my fault and i am in no position to determine who is at fault. My fibre broadband speeds are dreadful <8Mb, the internet keeps freezing or dropping out and our landline is noisy and unable to receive calls. Not getting what Im paying for - that is for sure!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
taunton TalkTalk  
Shuld be 0 star!!! Customer service is usefull cant help with simple things. Miss comunication about installation date! Dont go with talk talk!!!! Beware !!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Margate TalkTalk  
I have no internet and never have had internet since activation on Dec 4. I suspect the issue all comes down to an authorization/hold issue on the line, but TalkTalk seems totally unable to resolve this issue. I am leaving the country on Sunday to visit family. If my internet doesn't work by Saturday I will be canceling and moving to BT. At least they understand the technology they sell.

Timeline of my issue:

Dec 4: Activation date, no internet

Dec 5: Spoke to TT support via phone and chat. Went through tests while on phone with support. Nothing worked. Engineer visit booked.

Dec 7: Engineer visited home. Stated a visit was needed from Openreach and I would receive a text within 72 hours to confirm their visit. Text never arrived.

Dec 12: Spoke with TT support via chat. Support wanted to go through home checks again. I told them to refer to the case notes as we had already done this and an engineer had visited. Why the agent didn't read the notes and know this is beyond me. Agent did addtl tests and determined that another engineering visit was required, which I already knew, as the engineer who'd come on the 7th said so and implied that it would be booked.

Dec 13: FTTC3 tech visited box outside home, apparently. I then spoke with TT via phone and confirmed another tech visit would be required, inside the home. Scheduled for Dec 14 between 8 am and 1 pm.

Dec 14: Engineer did not arrive. Spoke with TT support via chat. Here are excerpts of our chat:

ME: an OpenReach engineer was supposed to come between 8 am and 1 pm. they have not arrived. what is the status of this issue?

Since we have confirmed that the issue seems to be not within the home environment through the findings of the Openreach engineer he sent a notifcation via SMS which you should have received that no entry to the premise is required. May I know if you have received an SMS notification?

ME: no. i have not. an engineer supposedly came yesterday and checked the box outside and then decided OR would need access to the home that's why there was an appointment booked this morning


RICOJACOB: this has been escalated to an FTTC1 engineer which is a type of an engineer that does not require to access the premises of the customer since it is proven that the fault is not within the customer's premise. Let me send you the exact engineer's report.

Modem not in sync because DSL port at DSLAM is deactivated. Checked In EMS and the Port was Deactivated. Reactivated the port and Ran In Life Fault Test. Test passed with Outcome Modem is out of sync and fault is not within the home environment. An External Engineer will be Working on this job i.e MFL of CA. ************Customer Milestone End ******************

Nonetheless, the case manager allocated on your case is now closely working hand in hand with Openreach to coordinate with them and get the real time results of their checks to compile them and have this discussed to you by the case managers once they contact you within 72 hours... But our case managers do work as well during weekends so you can be confident still that we are closely monitoring your case.

Dec 15: Received a text saying "we're sorry our engineer wasn't able to resolve your service issue. This has been escalated and we'll be in touch with next steps as soon as possible." Ignored this since it seemed to have no relation to the conversation I'd had one day earlier.

Dec 17: Chatted with TT support. No further movement regarding the FTTC1 engineer. No call from anybody. Took my number again. Made a formal complaint.

Also Dec 17: Billed for service I have never received.

Dec 18: Posted on TT support forum. Told I would need an in-home engineering visit.

Dec 19: Still waiting on booking that engineer
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
I finally left these clowns after they failed to notify me that I was out of contract (something they had always done in the past). Because I wasn't notified, I incurred full month price for broadband at standard cost and a month of expnsive telephone calls. The broadband was fast, but unreliable and I had given up trying to get them to fix the issue, as I was fed up being the ball in the Talktalk/Open Reach tennis match. I have found an alternative provider now who are more expensive, but totally reliable (no more dropouts or throttling)and they have UK tech support. Cheap isn't always an indicator of quality!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Herts TalkTalk  
The most rubbish company ever. Thas all you have to know, do not get a broadband with talk talk
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Edmonton green TalkTalk  
Absolutely awful company. I tried twice to get broadband installed and each time it got cancelled. No fault of mine. They did not even email or ring me to tell me it was cancelled. Hardy even apologetic when on the phone to try and resolve the matter. They then still expected me to stay with them HA. Such a shame as I've now been waiting over a month for WiFi and so am having to use my own data again through no fault of my own. Absolutely awful customer service.
  • Satisfaction
    1 star
Bournemouth TalkTalk  
If anyone planning to get Talk Talk broadband, just be smart and DON’T. It’s worst Broadband provider out of all. Once you sing the contract, that’s it you’ll end up paying for no service at all and you won’t be able to cancel it, they will never send you a technician, you’ll end up being stuck with them and if you stop paying them, they will threat you with debt collection agencies. Spent hours on the phone trying to solve the problem about magically price going up. This all went to CISAS. DON’T get Talk Talk, you’ve been warned
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Uttoxeter TalkTalk  
Terrible company not interested when contaced about a problem promised callback and email never received any.They installed phoneline and put rooter in a different room to tv then told me I would have to buy a cable leading from the rooter to tv run it round the room and over doors etc.
What a joke of a company
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Runcorn TalkTalk  
If my broadband works well why am I giving only two stars for satisfaction? Well, they cannot make my phone ring when someone calls me. Sometimes it rings and sometimes it doesn't. They have checked the line 3 times and sent out an Openreach engineer twice. The result is always the same, the line is fine but there is a fault with the Talk Talk equipment in the exchange. For some reason they will not go to the exchange to sort out their equipment. I have spent ages on the phone to them and today said that I considered they are not fulfilling their part of the contract, simply to make my phone ring when someone calls me. They said they gave themselves 28 days to repair any fault and when I told them that time is up next Wednesday they said that their records show that the fault had been fixed and this is a new one. The date they are using is when I reported the fault for the second time. Our neighbours had a fault with their Talk Talk service and they told him to take the cover off the socket in the hall. He is not very technically inclined and his wife found him taking the cover off the mains socket. Fortunately she stopped him in time but the result could have been tragic. Never be tempted to go with them even if they offer a service for £1 a month.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    5 stars
  • Reliability
    5 stars
Southport TalkTalk  
Absolutely horrendous service. Just problem after problem. Zero service ans horrendous custkmer service.

Definitely wouldnt recommend.

I had the faster broadband package and my average speed was only 1.1mbs I also could not have more than one devises connected at once as the internet would cut out completely.

After deciding to switch to another company I tried to cancel my upgrade as I found a cheaper deal elsewhere. The customer service stated that this cancellation had been processed yet A week later the new hub had arrived and upgrade was still on the account. Absolute nightmare to sort out and then I was still charged £150 for something that wasn't even my fault.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Norfolk TalkTalk  
I decided to change.to talktalk because I was told I would get better WiFi for my smart tv.. After the engineer had installed the line he presented me with my new number! I was shocked because I had been asked if I wanted to keep my current number. He told me to ring them and that I would have hassle from them but persist because they could do it but they don’t want to be bothered. Then followed several hours iof telephone conversations with people who were very difficult to understand. I should mention that it was difficult to get through to them in the first place because their line kept cutting out. I told them I needed to keep my number for many reasons, that I’d had the phone number for 40 years and that it was also for sentimental reasons.... my husband died and I’d had to move. They actually didn’t really care. I told them to cancel the contract that they were in breach of and that they had also behaved fraudulently.
They should have informed my previous and now current provider and also omitted to tell me before I signed the contract that it was only £27 for 18 months and then it would go up to £43.50! Needless to say I was incandescent with rage extremely distressed and have now been left with no internet until EE can manage to sort out the mess. Talktalk is all they do talk!
Cardiff TalkTalk  
Appalling customer service when you have problems with the service. Go elsewhere
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Essex TalkTalk  
I have never stressed up with anything I have been promised and paying for like talk talk.Since started with them it's problem after problem and no solution and am getting frustrated by their service.Since moving house getting into 2 months without TV and Internet not working. I wish if I had checked on the reviews before I accepted their false offers.I call almost everyday for 2 hours on the phone and nothing has been done.Their box cannot make sense out of it and has not been able to watch anything coz no Internet connection or the other thing. Can someone help to get out of this fed up for really.Today from work came and only to be told mum no Internet no TV working that was 17:15 , called talk talk and almost 2 hours on the phone nothing going tangible solved.
Rothwell TalkTalk  
quite simple really, moved out of an address in Devizes to an new address where talk talk who I had for 2 years with no concerns, on 30112018, paid the owed amount and was told that as no further service could be provided they would waive my close down charges, since then have been e mailed threats of none payment, charges occurring etc, tried chatline, talking to robots e mails, no avail
Calne TalkTalk  
I have been with Talk Talk for many years, however I have seen steady decline in service quality and customer service. Long story short, I'm getting an inconsistent internet connection, reported this well over six weeks ago (over 28 days), which would entitle me to cancel contract free of charge, however, Talk Talk operators have documented that my initial complaint was resolved. They are now stating that I need to give them another 28 days to resolve the issue. This means that the operator/s have been putting down false information. I have 12 months left with this service provider, if I don't get out of contract earlier. PLEASE DO NOT SIGN UP WITH TALK TALK. Their data security is also very poor hence continuously being contacted by scammers...they are now charging you for call barring from no id callers, This used to be free to help counter scammers. Next time I will go for a company with a UK only based call centre and high rates of customer satisfaction. STAY AWAY FROM TALK TALK, THEY ARE NOT WHAT THEY USED TO BE!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
Very poor wifi and abysmal customer service i have refused to pay my bill as the reliability is ridiculous i failed 2 exams because of not having a reliable connection so was unable to revise for the exams complaint has been lodged however only got 95p compensation and finally no further compensation also very rude customer service team have now escalated this to Cisas, trading standards and ofcom
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Northampton TalkTalk  
No internet for 2 days
Rubbish
Gloucester TalkTalk  
0 STARS! Please do not go with this company! This WILL be your worst experience in opting to go for a broadband package with this company, believe me!
Where do I start..? WiFi disconnects during the day and every evening from 9-10pm till 3am latest! Yes every night! Having to “online chat” to so called “customer service” due to telephone calls not resolving the issue or miss lead communication frustrates you enough only to be told several times it’s due to technical issues yet they say they can see “great” WiFi connection. How on earth does that make sense when your red WiFi light is on indicating no WiFi is beyond me! Customer service team have no customer service skills at all! They don’t know their head from there back side! Simple! Talk talk raves about “Loyal customers GUARANTEED prices! Oh my god, do not be fooled by this via verbal or written communication this is not true and should be stopped! My bill has veried from... £18 to £19 to £41 yes £41 to now £26. NO EXPLANATION so it has now promted me after OVER 4 years of being with this bad company leading to believe I was a so called loyal customer to end all ties with this company! I know it’ll be the best decision to move to a better provider at a lower cost however I genuinely feel for other people who wish to opt in to this company but do so at your own risk! Bad WiFi, penny pinchers, no customer service support, unrealistic and misleading to get you to join their contracted scam!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Leicester TalkTalk  
TalkTalk is very fraudulent company and NEVER make the mistake of joining as they will provide no service and will charge you and they will make it nearly impossible to get a refund. I made the mistake of accepting to change and they did NOTHING! Within 2 weeks I was charged £59.89 and despite calling and spending hours and being tossed around for over a month, I have received NO REFUND! They are FRAUDSTERS and PLEASE!!! NEVER MAKE THE MISTAKE! FLEE FROM TALK TALK!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Stevenage TalkTalk  
I'm writing this review only because one of your customer service team Leticia gave me such exceptional service that I feel she deserves a large pat on the back.
Extremely understanding, very professional and helpful beyond the call of duty, So a very big thank you to her and I do hope her excellent service is recognised by her managers
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    2 stars
  • Reliability
    1 star
Rickmansworth TalkTalk  
Talk Talk customer service is the worst of any company I have dealt with in the last 40 years. They are to be avoided.
London TalkTalk  
Started a 12 month contract 4 months ago

We started with 3 weeks of no internet due to a "fault in the line"
They sent out an engineer who confirmed the line was fine and they have not sorted the signal on their end ... he also mentioned we seem to have a faulty router but he knew talk talk would not want to send out a new one as it will cost them.
We finally had Internet but after 9pm the speed would go down from 6mps to below 1mps which is much low that our promised minimum of 6-21 mps
The router would need reset daily and sometimes multiple times a day.
We had 3 occasions when the Internet was completely not working for 5-21 days
Custom.er service calls were extremely long and frustrating running all the checks which took 2 hours every phone call even when it's the same day just to finalise the engineer booking or new router to be sent out.
Finally when we ask for compensation for having no internet and bad service 3 times for up to 5 weeks in a 4 month period ... the manager says they will refund 3 pounds for the five days that we didn't have internet.
I've never seen a respected company that treats it's customers this bad.
There are some smaller companies with much better customer care and service
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    1 star
Newcastle upon Tyne TalkTalk  
What a bunch of liars! Ordered a new connection and it never arrived . Told me that the engineer was 1 hour away. Then next day that the engineer couldn’t find our address. Rang numerous times and got cut off every time. The worst service I have ever come across by a long way! Avoid at all costs if you value your sanity.
Leicestershire TalkTalk  
Switched from Sky to TalkTalk Faster Fibre broadband and calls few days ago.
Promised in their ad - "Minimum Guaranteed Line Speed will be 33.9Mbps (download)."
Ad - "Award-winning fibre with no mid-contract price rises and our 30-Day Great Connection Guarantee
Our award-winning Faster Fibre is totally unlimited, and comes with our game-changing Wi-Fi Hub. Perfect for lots of different devices, doing lots of different things online, all at the same time. Plus, we guarantee no mid-contract broadband price rises on all our plans."
The truth - download speed ~25Mbps.
One of their sales reps called me to ask if I am happy with my package. I said that the internet speed is not as fast as promised. Then the guy started beating around the bush with excuses like "you have too many devices connected", "when they are connected via WiFi this drops down the speed", "the game console is dropping down the speed". I said that the devices we have are not simultaneously connected to the internet. Then, more beating around the bush, that it depended on the area, on the cables, etc. Are they not checking the area and the types of cables if they are compatible?
We could not agree on the broadband speed. He then started pushing me to buy extra packages like virus protection, TV and telefone bundles.
I said that I don't want to pay for anything extra after which the representative began shouting at me.
So far I am very disappointed with the broadband speed and the customer service.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    3 stars
Weston-super-Mare TalkTalk  
I've been a TALKTALK customer for over a year now.
For the first 6months I had little-to-no connection and from day 1, I asked that an engineer be sent out to sort out the problem.
I tethered my work and home devices to my mobile network (O2), which wasnt the ideal scenario as I paid through the nose for data.
Eventually (after many months of calling and spending my own time) TalkTalk sent a BT engineer whom fixed the issue.
All the while I paid for TALKTALK's 'services'.
Fast forward to today, having paid every month for 6months of no service, and they have not credited my account for (estimated) the 18hrs I've spent on the phone to them to resolve the issues pertaining to my account and lack of service + the hours I could've worked and billed clients + the money I spent with 02 during the first 6months to actually be able to send emails etc from home (where I also work) etc.
Total lack of accountability on their end, there client serivce is appauling with little to now proactive engagement from there end, even sending me text messages saying they're closing my complaint as they've tried calling me unsuccessfully when they didn't call me in the first place (I've had the same phone number for 5+years).
I could go on, but basically what I learnt here is:
DON'T BE A TALKTALK CUSTOMER, DONT BE A COW TO BE MILKED BY THE FARMER OF INCOMPETENCE
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
SouthEast London TalkTalk  
The wort customer service I ever experience. Never will recommend to anyone. My business phone number has been disconnected by them by mistake, because of that I've lost alot of business. And cause me a great deal of stress. I don't want to ear talktalk again!!!!
  • Speed
    2 stars
  • Reliability
    2 stars
Leamington spa TalkTalk  
Started my 12 month contract on Nov 2017 for standard broadband (copper) for £19.95 per month (£240 per year). Was told I'd get an average speed of around 16mbps. Well it would fluctuate constantly every second and I'd say my average was around 6mbps overall. The router would need reset daily and sometimes multiple times a day. Customer chat and phonecalls were extremely long and frustrating.

I switched to plusnet a month ago as I'd previously been with bt at the same address and was receiving around 17mbps with bt. Well plusnet is exactly the same and my speed stays between 16-18mbps and I'm very happy. I also pay £40 less a year now for 3 times the speed talk talk could provide on the exact same line.

Very unhappy with the service talk talk provided. If bt and plusnet can give me good speeds at the same address and same line then why couldn't talk talk?

If you're with them and not getting what you're paying for then make a complaint and get out of your as soon as possible. There's better services out there and cheaper too.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Edinburgh TalkTalk  
Absolutely terrible been with talk talk for just over two years so out of contract changed on the 3rd December after paying up front on the 12 th November full payment they have just sent me another bill for another upfront payment till January for Internet I don't have with interest if I don't pay, after a phone call seems I owe them this bill and in January I need to ring back for a refund what a bloody farce they owe me 9 days back plus now another month I came off the phone thinking why the hell did I pay another month but let's see if I get it back they also change £12 for late payments SO BE WARNED BE WARE Keep an eye on your account and DD they did try to set up mine again after I cancelled mine without me saying so
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
tidworth TalkTalk  
Since having this terrible broadband it had dun nothing but fail every day through out the day....call customer service and can't understand a word what they say...ive now had 5 men to come out to my home and fix the problem only to find it's not been fixed at all. Do not go with talk talk they havnt a clue what planet they are on ! Waste of my time
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Stoke on Trent hanley TalkTalk  
Worst broadband I’ve ever had! Literally never works.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Sandiacre TalkTalk  
very slow broadband speed next to useless
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Bridlington TalkTalk  
Horrible broadband provider.

I am actual customer for already 6 months.

Every month is problem with signal and internet is not working.

Customer service is very slow and not able to resolve the problem.

Better change operator because you will pay for service which is not working.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
Talk talk have been awful from day one internet drops out constantly, told them this and they offered me an upgrade if I paid, I thought i had already paid for an upgrade when I moved to fibre optic. Called then again today as oddly enough speed tracker doesn’t work, the call cut me off and sent me a message saying if they don’t respond instantly get on with your day... shocking! I called them again to be told I can have a paid for upgrade again, I’m sure the technical team are just sales people. Contract ends in June so looks like they have permission to take my money and give a rubbish service.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
TalkTalk  
Terrible service! On the day the engineer was suppose to arrive they sent me a message that he will be there between 8.00-13.00. However no one turned up! They took the money 2 weeks before!! No apologies or anything... Ridiculous!!!!!!!!
TalkTalk  
Absolutely terrible broadband. I would leave immediately but the fees to leave so so damn high.

The quality is unbelievably bad for this day and age. My internet drops several times a day.

In trying to sort out the above issue their customer service is also unhelpful and slow and have ultimately done nothing to fix it

Avoid. Save yourself.

Pay a little extra to get some broadband which actually does what it claims.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Edinburgh TalkTalk  
I absolutely concur with the other reviews that I have read. This company are total pants. A total waste of money, time and effort.
At its peak, despite paying for 'superfast fibre broadband' my download speed was5bps! NOT 5Mbps but 5 bps! I was getting 22,200 with AOL about 20 years ago! This is lamentable enough but the 'customer service' is, if conceivable, worse than this. I received 3 'very important' phonecalls over 18 months from people with an accent so strong and background noise so loud that it made conversation impossible. The phone line cut off on 4 occasions and eventually I just hung up so pointless was the exercise! They rang back but I didn't answer, there was no point I concluded. The issue was so 'important' that no-one rang again for over 6 months and I stupidly answered to go through exactly the same scenario again.
I have concluded that it's called TalkTalk because you have to do and say everything at least twice. Indescribable rubbish.
I have now changed as soon as the contract allowed me and look forward to watching a film with my daughter without the habitual buffering and to a mobile signal and bills that are what I agreed to.
TalkTalk is just a different way of spelling of abysmal really.
GO THERE ONLY IF YOU HAVE MONEY, TIME AND PATIENCE TO SQUANDER.
If there a no star option that's what I would have happily given.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
canterbury TalkTalk  
I terminated the contract with TALKTALK in June 2018. To be honest, I began to regret about it. My life with a new provider has become boring. During the last 4 months the Internet has never shut down. I miss so much the time when I was a customer of Talktalk, when every day several times I had the Internet disconnected, I endlessly overloaded the modem, called and wrote to Talktalk, spent many hours in chat. But Talktalk did not leave me, today, 4 months after the termination of the contract, Talktalk sent me a bill, I again owe them money. Moreover, without informing me, they independently activated Direct Debit and took my money. Phenomenal.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
TalkTalk  
A fortnight after Joining TalkTalk, and at least 20 hours on the phone I still did not have a working internet or access to my account. I had two visits from open reach both informing me the line was in tip top condition, and that the signal to noise ratio was badly wrong, in other word TalkTalk were restricting my internet, I even listened to one of the engineers telling them this.
I had no choice but to leave as I had no usable internet and it was unlikely they would resolve the problems caused by them. Over the last couple of months they have started demanding money for cancelling and moving to a supplier that instantly gave me internet. Now they are going to send this “dept” to a dept collector and were keen to tell me this would seriously affect my credit rating.
TallTalk are an evil company who will go to any lengths to make money and have no concern for the way they treat their customers, you have been warned!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Plymouth TalkTalk  
What a bunch of crooks.

Internet contract was signed 15 August for set-up 21 August. Hub arrived timely but was not working. Spending hours and hours on the phone with TalkTalk, they decided to send me a new hub. Set up the new tool - again not working. Again spent hours and hours on the phone. Decided then to cancel all as TalkTalk has never been able to set up an internet connection. Cancelation was done by phone, SMS, Chat and letter. The two internet boxes were sent back to them.

What seems to be however perfectly working at TalkTalk is their billing department. They simply continue sending bills - and reminders!!! Even to a point that Moorcroft Debt Recovery has been involved. BTW, Moorcroft Debt Recovery should seriously think about their own reputation when working with such kind of crooks. MDRL, when called, were not able to elaborate any conditions under which I should pay, nor were they aware that I sent cancelations and the like. They are only there to recover money. Full Stop. They are not interested in the story behind.

Never ever in my life have I had this kind of experience with any service provider. They simply do not care about their customers. What a bunch of un-professional service providers.

Keep you hands off of TalkTalk. It is the best advise I can give.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
Total rubbish services have promise lots but can,t deliver ,have been with them a long time but no loyalty for their customers, Can do alot lot better ,would love to hear from head talk talk .
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
northern ireland TalkTalk  
It is the worst broadband service ever, the dial up was much better than their broadband speed,the speed was supposed to be around 17Mbps but hardly you get 3Mbps and it not reliable at all,every time I had to reset the router, I called them so many times they fix it, the next day back to square one. my contract was £19 a month when I told them I am leaving they increased to £29.
Avoid at all cost especially the cheaper one, I cannot say anything about their fibre optic.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Leicester TalkTalk  
Terrible service, we have had problems for a year now, works for 2 weeks then problems for 4 weeks and so on. We are an online retail company and had internet connection issues on black Friday causing us huge issues.
Talk talk have been less than helpful and wanted to charge a termination fee even though they are not providing the service! Terrible company, would not use again!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Midlands TalkTalk  
Useless company. Ordered broadband, phone and tv. Could only receive basic Freeview channels when higher package was ordered. No amount of talking to them resolved the problem, every time I did I got the same response which was they would run checks. They couldn't find anything wrong but were happy to carry on charging me for the full tv service and refused to let me cancel. Had to cancel direct debit in the end.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    4 stars
Kent TalkTalk  
Worst company I have ever dealt with! I'm 8 months pregnant with no landline because talk talk are that incompetent they don't feel they have to provide a service even though u pay them! It's been one thing after another with them and that's if u can get through to them without them dropping the call. They are in no which way uk based so even when your emotional and in need of information you just get read out the scripts in front of them WHICH they read out 50 times before they actually do what they are saying! They have put a mark on my credit rating even though I've paid on time every month and haven't received a service for over 4 month. I've been trying for over a month to move my services to my new address but can't as firstly there was technical difficulties and now my order has been rejected!!!! A manager will ring me in a WEEKS time to explain why!!! I've just paid my bill yesterday. So turns out it was rejected because they forgot to ask me some information...so instead of ringing me n clearing it up straight away they cancel my order and then can't book me an engineer for the day I already had booked I have to wait a further 10 days for that....meaning that in the duration of my contract with talk talk I have received services for 5 month out of 12. Will not be letting this drop. I will take my matter as far as I can and I urge everyone else to do the same. This company is the biggest joke going....must be shut down I'd day
Middlesbrough TalkTalk  
If I could give these NO stars I would
STAY CLEAR OF TALK TALK they take money out your account when they feel like they want to, they took 2 months worth of bills then took a further 2 lots of £12.50 all in one month, there customer service is absolutely disgusting, vile intact they speak to you like crap, there broadband is shocking , I’m connected the seccond I walk out my living room it disconnected, only 2 items can be added at a time or nothing connects
You spend loads of money to be on hold for 30minutes to be answered and say we are closed when there not , £15 + for that phone call, there not helpful in the slightest
They are just liars and thieves, and to top it all of I finally leave to go with another company and they have the cheek to send a letter saying I have to pay a £60 leaving fee , well up yours talk talk you ain’t getting a penny of me, you need to be shut down completely

AVIOD THEM , DONT WASTE YOUR MONEY
YOU MAYSWELL FLUSH YOUR MONEY DOWN THE TIOLET
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Westmidlands TalkTalk  
By far the worst broadband company ever they take money out of your account when you have already payed the bills they have took £150.00 out of my account with out asking when ive already payed the £125.00 that I had to pay it is december and I am now behind with all my monthly bills not including the fact its christmas in a couple weeks when I do not owe this money. Nobody on the phone can speak full english this company is dog **** do not go with them!!!!!!!!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
dukinfield TalkTalk  
SCAM ARTISTS! WORST COMPANY EVER TO HAVE EXISTED! AVOID LIKE THE PLAGUE! I have never experienced such a money grabbing company that has absolutely no regard for human decency or even the most basic customer serivce or even your legal rights. I have absolutely no idea how on earth they have not been taken to court or gone bankrupt. I dont even know where to begin, I have had two run ins with the company, the second was unwittingly after they brought out the company tiscali. The first time they renewed by contract despite me telling them not to, despite not even providing me with internet but insisting I pay for internet and fee's for a property i no longer lived in and for a contract I 100% did not renew and actively told them not to renew it. The second time was even worse! They over charged me by £100+ consecutively for 3 or 4 months for my internet contract (which was orignially with tiscali and they took over and didnt tell me) for phone calls! I DIDNT EVEN HAVE A LANDLINE PHONE IN THE FLAT! I told them that these calls were not me and asked for my money back, they refused, they said it could be a crossed line which wasnt their problem, I said I will not pay for someone else's phone calls, they said they did their own checks on their computer and had decided there was no crossed line - i begged them to check this in person or visit my flat to investigate as I dont even have a landline phone and they told that someone must be breaking in to my house to make phone calls on a landline phone i didnt have and then leaving and locking the door behind them before i got back from work! WHAT THE HELL!?!?! PLEASE PLEASE NEVER USE THIS COMPANY! HOW THEY ARE STILL ALLOWED TO DO "BUSINESS" IS BEYOND ME! THEY ARE SCAM ARTISTS WITH THE WORST CUSTOMER SERVICE IN THE WORLD!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Manchester TalkTalk  
This is was the worst ever service I have received ever from anyone not only telecom but any service company.
The connection was bad, cancelation was impossible and when I moved they just stopped the service and kept charging me. Stay away...
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
Awful company and disgusting customer service ! I am unhappy with the service wished to cancel they wouldn't let me and we're going to charge me 233 pounds to leave after I had been with them for 2 years . I went with another Internet provider yet they were still billing me monthly even though the Internet line with them was cut now I had changed providers. Wouldn't reccomend customer service is appalling they don't care about their customers they just want money and all the hidden fees that come with it ! Awful
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Lancashire TalkTalk  
I’ve joined talktalk, with their fastes broadband on 15th of november 2018. From the very first day, the internet speed I was getting 40-54Mbps was way below the minimum guaranteed 66.6Mbps. As every broadband provider, talktalk says that the first 7 days, the internet gets stabilised and the speed settles, however after 2 weeks, i was still getting 54Mbps and below. I’ve contacted talktalk several times, they’ve sent out an openreach engineer, who looked to the settings, line quality and identified that nothing is wrong with my line and setup, just talktalk is not providing the promised speed.
Today, 2.12.2018 I’ve contacted talktalk, that I’m not happy with the service they provide, and as they have the “Great Connection Guarantee” i’m still in the cool down period to freely cancel my broadband with talktalk. After requesting the cancellation on their online chat, my internet stopped working for 15 mins, and i got disconnected from the chat, after which I’ve received an email from talktalk, that i need to pay £359 as for early cancellation fee. (Still inside they great connection guarantee cool down period).

Also just to mention, that when I opted to go with talktalk as my broadband provider, I've signed a contract for £26/month. Without any notification from talktalk, they raised my monthly bill to £28/month, this way my first bill ended up being £29.9 (£1.9 was the fee, that they took over my service from ee 1 day before my service month started)

Conclusion: talktalk offers are just an illusion, they have a lot hidden costs which they forgot to mention and also their “super fast service” is terrible.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Cambridgeshire, uk TalkTalk  
The worst service in England. During the contract, they raise the price. Also I bought from them for the better speed Faster Fibre, but never get it. They sent to me Opensearch engineer and he found cable damage, reported to Talktalk but company nothing to did, just carry on charge extra money, I three days chatted to them and they said me: "We provide to you Faster Fibre and we will not return money to you." Maaad!
Yesterday was frequent breakages of the connection and I contact to them again. (I played poker online and lost some money, not too much, but it is unpleasant) They offer me to send engineer for inspection again, but I have to pay for that 65 pound charge. I was indignant, began to explain the situation as a whole, but he just closed the chat. Now my internet connection speed 8.01 Mbps Thanks TalkTalk!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Epping TalkTalk  
On Friday my broadband did not work and all I have been told is lies fist they told me there was a problem outside and a engineer was dealing with it.then they told me the problem was with the exchange and it would take up to 72 hrs to fix it by Monday contacted them on Saturday to find out why it would take so long to fix it again they told me an engineer was working on it.finaly called talk talk today who are now telling me that a engineer has now been booked for Tuesday when i then asked them about the engineer who was dealing witb it tbey told me they dont have engineers who work on weekends so everything they have told me about engineers working on the fault is a lie.talk talk could not care less about there customers I spoke to someone who works for bt open reach who told me that talk talk are only interested in saving money because bringing in engineers after 10pm or weekends cost them more money paying overtime to there engineer.so they string you along profit comes before customers stay away from this company. Talk talk came up top of the list worst home broadband provider more complaints
glasgow TalkTalk  
Absolute joke. They can not produce what other companies can. I went to them solely because they could give me cheaper prices. Well, it shows for itself why it’s so cheap. Problems with connection from a couple of months in, internet speeds didnt exist, tv box stopped working in full twice and that is the problem I’m fighting with now. On my way to find a new provider. I’ve had it!!!
Hyde TalkTalk  
I have issues with my internet report to talk talk keep on saying I should remove faceplate by myself to run some checks and told them I can’t do that need to send someone out to have look at the problem .my son can’t even using the laptop cause the internet keep on saying loading very disappointed with talk talk
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Dudley TalkTalk  
Please do not sign up to this poor service I can’t wait till the contract end date. Why can these Companies promise a service they can’t provide come on OFCOM earn your fees.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
North Wales TalkTalk  
I am making a massive complaint about your talk talk company they are bang out of order I pay my bill on time every month and I’m a new customer and the way my and my partner has been spoken to for the past 2days on the phone is bang out of order with attitude we have been given and been refusing to speak to the manger and have been threading to hang up on the phone number of times and the when my Leah speak to the agance speaks to me he changed and gave me attitude towards a female but not a male and when we got through to the manger she hung up and refused to sort this complaint I’m so so angery with this situation as my and my partners phone bills has gone over so we have to pay more money on bills and get spoken to rubbish by three people on the operation teams and I’m paying every month to be spoken like that this is bang out of order and I want to take this further !!!!!!!! This is my complaint to talk talk as I am disgusted by the way we’ve been treated
Leeds TalkTalk  
Your service is terrible. I've been on phone to one of your team for about 2 hours in total, just trying to place an order for broadband. Sales team can't sell me one cos my order a month ago was 'rejected' apparantly, even though I had no email or new anything about this. And apparantly the cancellation hasn't gone through so can't order a new one. But the cancellation team new nothing if this cancellation. I was put on hold about 10 times. 2 people just put the phone down on me and the complaint department was apparantly "closed" when I wanted to put in a complaint. Awful service!
Isle of wight TalkTalk  
Do not go with talk talk. It has been 3 months of problems with them, even tho 2 engineers have told them what the problem is. they have yet to fix it and I've spent up to 3 hours at a time on calls going around in circles because all thru do is follow a script. It take 30/40 mins just for them to read and re read you notes on your account that you already know about for no reason.
I'm absolutely done with company and am changing to another hopefully will have a better experience
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Essex TalkTalk  
If there was an option to put 0/5 stars I would have done that across the board. This has been the worst experience I have had with any company. I spoke to them on the phone for hours and hours over the course of 6 months to cancel my WiFi that never worked in the first place, hence why I cancelled within a week of installation... absolutely ridiculous. I am still receiving emails of late bills and letters from a debt collection company because people at talktalk don’t know how to do their job. It’s not their fault I feel sorry for them for working for such a rubbish company.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
Worst customer experience I've had in a long time.

Someone took over our line without authorisation, so our Internet with BT was taken over by talk talk.

When I call talk talk about it, they can't do anything or give me any details because I can't get past the idiots in customer services. Foreign based call centre with poor english skills, none of the operators could understand the problem. None would pass me to a manager.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Beckenham TalkTalk  
I would not use this crowd if it they were the only broadband/telephone provider, overseas telephone helpline, the usual hard to understand foreign person on the other end, do not ring you back when they say they will, I use Sky UK based helpline. do what they say they will. Says it all!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Northants TalkTalk  
Talk Talk are the worst provider ever - if i could give them zero stars then i would do so. Broadband speed has been slower than carrier pigeon and very unreliable. Continually crashes and rubbish customer services - outstanding complaint that does not get resolved; letters of complaint not responded to; phone calls cut-off during complaints and service not provided as per contract. DO NOT USE
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Warrington TalkTalk  
I was a Talktalk customer for 4 years. The last 6 months it was a real nightmare. Internet dropped every day, several times every day. I wrote many complaints, spent many hours in online chat, but everything was useless. Then I demanded compensation. Can you imagine what Talktalk offered me? a £5 goodwill gesture!!! I paid £150, did not receive service, had to spend about 20 hours trying to fix Internet. They did nothing and offered me a £5 goodwill gesture! Sadistic bullying! Usually reviews on this site help to improve the service of companies. But not in the case of Talktalk. I specially looked for information about Talktalk and found that poor service and bullying are the main characteristics of Talktalk since 2009. TalkTalk were even fined £750,000 for "dishonest and misleading" sales practices following an Ofcom investigation.
Since Talktalk ignores all our complaints, does nothing to improve the service, I think we, the customers, who received all this terrible service and numerous bullying, should set themselves the goal of getting Talktalk out of the market.
To do this, we must describe in detail and objectively all the cases of the disgusting service of Talktalk, put the likes of other similar feedbacks, share experiences when it was possible to obtain compensation or successfully leave Talktalk. I hope that we will be able to attract the attention of the Ofcom to prohibit the activities of Talktalk.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Buckinghamshire TalkTalk  
Worst company I have ever dealt with! Engineer booked to come to my home on the 29/11/2018 and my services to be active by midnight, engineer never turned up. I rang him to be told he didn’t have the job and to call someone else, I then speaks to the person who is suppose to be here, to be told he’s now out of town so it’s tough luck!!!
I rings talk talk and not once did I get to speak to someone I could actually understand propley! I kept been put on hold every 2 minutes.
Then then text me, and after explaining the issue a further million times, they still haven’t come to a resolution!
I woke advise anyone to NOT USE TALK TALK, unless you like been pissed about, and wasting valuable days waiting in for engineers who do not actually turn up!
I will be cancelling my contract with immediate effect!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Anonymous TalkTalk  
ABSOLUTE JOKE OF A COMPANY! Been waiting nearly 2 months for WiFi to come through! Booked for an engineer to come out at the beginning of October, who didn’t show up! Phoned talk talk to ask why this had happened and there response was that they had cancelled our contract without informing us! During this 2 month period they had cancelled our contract TWICE without letting us know why. I then phoned them asking why they cancelled and no one could give a reason why. All they did was read out the email that I had apparently received from them instead of answering my countless questions! Then tried setting up a contract with them for the third time (third time lucky and all that) all went through fine, the guy in the phone reassured us that the shimmer would be out on time and that there would be no Moreno problems with them. LIES!!! As some self reassurance, thought I would call talk talk to make sure the delivery was coming out today, for them to them tell me that there is some ‘open activity’ that is still yet to be completed before they can send an engineer out! It’s highly frustrating that I have had to be the one to phone them to actually find out anything instead of them contacting us! The worst customer service I have come across, a very unapologetic team who seem like they don’t know what they are talking about! Definitely going to cancel my order with them now! would not recommend them to anybody! Absolutely shocking!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Whiteley TalkTalk  
Wouldn’t recommend. I have contacted them for disabling my land line, they have restricted my broadband as well. I had to call them several times to get my broadband connection back. Finally they have enabled my landline as well without my consent. You are not served for what we ask. Customer service is too bad.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
Watford TalkTalk  
I've had numerous run-ins with TT, spending many fruitless hours repeating myself on the phone most evenings for weeks on end. This was mainly over being billed monthly for a TV package which I turned down and sent back straight away on receipt. Then my internet was intermittently cutting out or at crawling speed, so when I complained about it, I did most of the repetitive work by text, to allow me to spend some time in the day actually doing some work. Overall, I spent over 10 hours texting and phoning on this around June/ July 2018, resulting in 3 engineer visits. The first said he was the wrong engineer and I needed a BB engineer: the second said he didn't know why he'd been called in as he didn't have his tools with him. I had to rearrange my day on each occasion to accept all 3 visits. The 3rd one was a very competent and effective guy who disappeared down one of the local BT holes and changed my BB over to a different bundle of wires. The speed improved markedly - for a while, it still drops at some point during most days ( I work from home a lot). This complaint took 27 days to "resolve", even though they kept sending me texts to say they had closed it as it had been resolved, even before they sent any "Engineer" out. I had threatened to leave TT as they had breached their contract with me by not providing a service and I had incurred £20 of mobile data charges tethering my phone with Giffgaff meanwhile just so I could use the internet. As a "gesture of goodwill", they said they would waive the following months' charges and not bill me for the engineer. Guess whet? - I got billed for both! They give themselves 28 days to rectify faults before you can leave them without huge penalty charges. Sadly, my contract had 18 months to run, so exit charges would have been huge. Recently I had a letter from them informing me that I had not paid a mobile bill and threatening to cut me off, bad credit rating and bailiffs. Turned out that they had reneged on their package deal of BB + phone and failed to email me they were now charging extra for the phone SIM. (I haven't been able to find a copy of the email, although I haven't deleted any of their comms) and they had started billing me monthly. Since I didn't know (and hadn't agreed to it, other than occasionally using the "free" SIM on the phone to ring my other phone to keep the number "live" and the calls were free anyway, this came as a nasty surprise. They refused to waive this fee, and were completely unapologetic. I am done with them as soon as my contract expires. I will go with my mobile provider - it's cheaper and the BB is quicker and more reliable. I wouldn't recommend them to my worst enemies! They are not really cheap when you factor in the hassle, incorrect bills and unreliability.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Chester TalkTalk  
Things stated off fine but after a few months the dropouts started until it became so bad I phoned customer services. The worst service I've encountered, passed from one department to the other, all trying to blame my equipment. They even sent an engineer to check my gear for the cause of the problem, but all was ok.
Have terminated my contract at no cost thank heavens and am in the process of changing my ISP.
The worst provider I've ever encountered. Stay well away.
NorthEast TalkTalk  
Worst company I have ever dealt with.
Broadband speed atrocious. ....connecting to an operator almost impossible. .... totally not worth the time or money spent on hoping to get a good deal. In the end returned to my previous provider who I now realise are an amazing company. Would definitely not recommend. ....
Sunderland TalkTalk  
Waiting 3 weeks for the engineer to come and finish setting up the WiFi. The costumer service is horrible they can’t solve anything and keep putting you on hold every 2 minutes.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Northampton TalkTalk  
I have been with Talktalk nearly 2 years. I have never been given the speed I was promised. I have an intermittent issue for the last few months where the line drops out for anywhere between 2 minutes and 1 hour.
Over 2 months later, 4 engineer visits later and approximately 20 hours spent on the phone later it has actually got worse following the last engineer visit. I have also only just found out they have added £2 to my bill from this month going forward to include for call divert on my landline and I don't even use it and was NOT notified of this extra charge in any letters. I bet this will be a surprise for many customer. Also I requested a copy of all the engineer reports and talktalk have refused to give them to me. I will be taking my issue up with CISAS as my internet is still dropping out.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
stockport TalkTalk  
Horrific customer service I have honestly never experienced the like. Could not be more dissatisfied. DO NOT USE.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
West London TalkTalk  
Worst speeds
Worst customer service
Excessive leaving fees
Un helpful customer service that ise names like gemaimgaye!
Lucky to have 2 devices on with the internet
Just to name a few!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Uk TalkTalk  
ABSOLUTE TRASH!!!
1 star given but they do not deserve that
Worst decision ever - have spent over a month trying to resolve an issue with this company due to services never actually being set up and them being more than happy to bill me for them - absolute JOKE!
If you receive a call from them trying to tempt you into joining them... my advice STEER CLEAR!!
The worst customer service I have ever experienced
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Somerset TalkTalk  
Would give 0 stars if possible. Broadband intermittent at best. Unable to watch tv continuously. No tv for 1week, broadband failed. Cancelled contract. Customer services do not speak English. Open reach engineer turns up, puts card through door, but doesn't knock or ring door bell. Why do we still have a monopoly in 2018 ? Complained to CS who advised they wouldn't charge, I wouldn't have paid anyway. You have been warned...do not use...
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Alton TalkTalk  
Attempted to upgrade my otherwise decent package for a black friday deal. After five days of nothing happening, I asked what was going on. I was then told by one person that the order had been 'partially' cancelled. The next person told me that the upgrade had taken place days ago, despite there being no difference in service. In then took two hours to rollback the order so as to be able to go with a different provider. Dreadful customer service.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
Manchester TalkTalk  
I ve moved from virgin media where the internet was perfect to talk talk.
it’s impossible to watch even a 2 minutes video because the signal is dropping all the time.
The worst ever ,doesn’t deserve even one star as a rated.
Plus the last time when i ve tried to talk with them i ve lost about one hour on the phone and nothing has changed after that.
And their number its not even free to call them .
Thanks
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Southampton TalkTalk  
Shocking customer service. Defer rather than problem solve. Strongly recommend to pay s few extra pounds for another service.
TalkTalk  
They charged for an engineer when I had been told that i would not be. Despite raising 3 appeals giving name, time and date of the call, I was still charged after a full investigation. ...
Then the phone became intermittent, and the broadband kept switching off....
Thieves - don't trust them!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Leeds TalkTalk  
When the broadband works - it’s fine. Quite often cuts out though. Customer services are one of the worst I’ve come across. Unhelpful, hard to understand over the phone, and will try every trick to keep you. I moved house and they renewed my contract for another year!! Diabolical service. Would not recommend!
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
Kent TalkTalk  
Be it on your own head if you use this Company. Totally failed to transfer me from Sky to Talk Talk. Totally failed to notify SKY about the change over. Advised use of a power adapter even though engineer could only elicit a signal that was one tenth of advertised promise. I cancelled agreement. Now hounding me for further payments (I cancelled my direct debit).
Will not answer questions and will not elevate complaints to a superior manager. DO NOT USE !!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Newcastle TalkTalk  
Absolute joke of a company. Appalling customer service. Unusable broadband services, hardly ever actually had working WiFi. Tried cancelling service in July, didn't get done still not done now in November and they're trying to charge me £80 for the privelage even though I haven't been using their services since July and it should have been cancelled then. Absolute joke. Avoid at all costs!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hampshire TalkTalk  
Worst service ever. If I could rescind of contract I would do so. My advice is keep away from this unprofessional company
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
Moved to talk talk recently from virgin based solely on price.
Speed is terribly slow and constantly dropping out altogether.
Took a day off work loosing a days pay to be in for the engineer (with the threat from talk talk of £55 charge if not home) only to be told at 13.15pm after calling to ask where the engineer was to be told he'd been cancelled by talk talk.
So one month into the contract I would advise anyone else to stay well clear. Terrible speed, signal dropping out altogether, useless customer service (foreign) , and liars costing me a days pay.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Blackpool TalkTalk  
DO not touch! Worst service I have ever received pushing the date back over 4 weeks and then refusing to let me know escalate a complete- ABSOLUTELY rediculas
Coventry TalkTalk  
Crap latency, always extremely slow and unreliable with terrible customer service
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Greater Manchester TalkTalk  
After having this broadband for 3 years plus, I think it's safe to say that you get worse than what you pay for. When we first bought the internet, it was normal and reliable at most times, but then it began to drop in speed and would begin to cut off from time to time. These problems got more serious to the point where the broadband was unusable for 2 months. Out of this we upgraded to fibre hoping that problem would go away in doing so (and because we got a discount on it because of the 2 month internet problem that was on their side). But around a week in the internet speed began to slowly degrade and would downright go down to the point of not even being able to connect to the actual router itself. These sudden drops became more frequent to the point that we've all now decided to get a new internet provider. Now we're just waiting for the contract to expire so we can finally get a proper broadband provider. Hope this helps any future customers know what they're paying for.
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    1 star
England TalkTalk  
I was a Talktalk customer for 4 years. The last 6 months it was a real nightmare. Internet dropped every day, several times every day. I wrote many complaints, spent many hours in online chat, but everything was useless. Then I demanded compensation. Can you imagine what Talktalk offered me? a £5 goodwill gesture!!! I paid £150, did not receive service, had to spend about 20 hours trying to fix Internet. They did nothing and offered me a £5 goodwill gesture! Sadistic bullying! Usually reviews on this site help to improve the service of companies. But not in the case of Talktalk. I specially looked for information about Talktalk and found that poor service and bullying are the main characteristics of Talktalk since 2009. TalkTalk were even fined £750,000 for "dishonest and misleading" sales practices following an Ofcom investigation.
Since Talktalk ignores all our complaints, does nothing to improve the service, I think we, the customers, who received all this terrible service and numerous bullying, should set themselves the goal of getting Talktalk out of the market.
To do this, we must describe in detail and objectively all the cases of the disgusting service of Talktalk, put the likes of other similar feedbacks, share experiences when it was possible to obtain compensation or successfully leave Talktalk. I hope that we will be able to attract the attention of the Ofcom to prohibit the activities of Talktalk.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Buckinghamshire TalkTalk  
I received bill for phone number which I'm not own since 15/03/2017. I'm trying to find out about it, but not able, because online chat can't check my details, over the phone can not pass further where need to type in phone number, they says don't understand. To get in touch with manager no chance, agents online don't now how. Who can help, three days now trying to sort out bill but no luck. Looks like chat agents don't understand English. Worst service ever had. Stay away from company without any management.
  • Satisfaction
    1 star
  • Customer Service
    1 star
Non U.S.A. TalkTalk  
I honestly don't know where to begin with my review, other then saying Talktalk are beyond the worst company I have ever had the misfortune to deal with. They let a man who was imprisoned for stalking me change my router name to I was a slapper, then without my permission continued my contract when it ended and over charged me, when I was previously paying £45 for the standard package, they put it up to £79 a month. They also have called me by the name of Tina on more then one occasion, leave me on hold for hours then cut me off, and I cannot seem to get through to the correct department to cancel this terrible part time working service I pay over the odds for. My review is DO NOT USE THIS COMPANY!!!
TalkTalk  
Truly dreadful customer service; Kept me on the line for ages and no help whatsoever, in renewing a contract. Avoid at all costs. I will never use them again.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
Hampshire TalkTalk  
Avoid at all cost. The worst customer service I have incountered. They won't listen to what you say. They will keep You on the phone for hours. Then if you can get them to send an engineer they want to charge you to fix there system. Just a joke.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Norfolk TalkTalk  
I'm absolutely disgusted in talk talk's customer service team, I have recently moved home and was told to wait in from 8am till 1pm for an engineer coming out to activate my talk talk broadband but nobody showed up and not one member of staff had the decency to actually ring me up and tell me nobody was coming in the first place because the line in my area isn't even working! But to find this information out I had to wait 2 days and be transferred to this person then that person and put on hold numerous occasions, and I still haven't even got an engineer appointment because the problem still hasn't been fixed a week later! I would deffinitely not recommend talk talk to anybody, and now that I want to cancel my contract they are having technical issues with their systems.. absolute joke!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Kenton TalkTalk  
There's just no point even trying. I am trying to cancel my contract that I started yesterday after reading reviews on here. If you mention cancelling on the phone options you simply never get through. I said I wanted to upgrade just so I could get through to a person and as soon as I said I wanted to cancel she said she would transfer me. I'm currently on hold and I doubt I will ever get put through. They seem to make it impossible for you to cancel and you can only do it via telephone. When you call you need the home number.
Surrey TalkTalk  
The worst service i have ever received and deceiful.If they see you english is not good they think that people are stupid .
  • Satisfaction
    1 star
Gateshead TalkTalk  
I've had broadband with talk talk for about 2 months now and it's forever dropping out of connection. Customer service always tries to fob you off. Overall the worst broadband provider I've had. Would not recommend to anyone
  • Speed
    2 stars
Lincolnshire TalkTalk  
I've been with TalkTalk for years now and the service is terrible.
I've had constant Phone line issues as well as rubbish broadband.
My kids come home from school and can't even connect to the internet to complete their homework at times.

Nearly every time I've called Customer Service I've been treated poorly with their workers either showing me attitude or making it seem as if I do not know what I am trying to explain to them.

Would recommend to stay away from them. Am looking to find new, more reliable provider.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Birmingham TalkTalk  
Talktalk can be good but every time there is an issue with your Broadband they say it's a problem in your house! I paid extra for their fasted Broadband and get what I was paying for at the lower rate?
Not too happy about this and changing would be a nightmare!!
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    3 stars
  • Reliability
    3 stars
Edinburgh TalkTalk  
If I could give minus points, I would. The service is unspeakably appalling. I have been unable to receive or send emails for almost 4 weeks, and get a succession of 'managers' on the phone, each of whom tells me that they're 'working on' the issue, which is clearly never going to be resolved.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
london TalkTalk  
Having recently opted to join TalkTalk, I was extremely underwhelmed and very disappointed.
The ‘go live’ date never happened and having spent over 2 hours on the telephone, to very unhelpful customer service assistants & being given the runaround, nothing was resolved. I cancelled my contract with immediate effect.
TalkTalk is the most inadequate and substandard company that I have ever had the misfortune to deal with and be a part of.
I would encourage others to avoid at all costs.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Lincolnshire TalkTalk  
This is a disgusting company. I took out broadband in good faith and as part of the contract, there is a 'minimum download speed' which is set pretty low anyway (mine was 1.2mbps). After a couple of weeks monitoring and testing it was clear that the speed was always below this minimum speed. I spoke to TalkTalk multiple times both on the phone and on live chat with the hope they would resolve. All they EVER did was 'update the router' even though i asked for an engineer multiple times. seeing as though they never reached the minimum speed and didn't ever fix or improve it over several months, i was well within my rights to cancel at no cost.

However... Talktalk firstly said i couldn't leave (lies). Then when i didn't agree to their early cancellation fee they said they couldn't end the contract. They keep sending me more bills and now have sent it to a debt recovery agent even though i sent their router back when i originally tried to leave. Absolutely disgusting the only way i could have left is by agreeing to their leaving fee which i didn't owe. They don't even adhere to their OWN CONTRACT!!!

Absolute disgrace
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Leeds TalkTalk  
I signed up with Talktalk in January 2015 and can honestly say I never had a problem with them. On 3 occasions the line/broadband went down (2 of these caused by BT Openreach) each time the faults were dealt with fairly quickly. Now the price is going up at the end of my contract, so I am looking to get a new provider with a faster speed. However, having read reviews on other providers I may just stay where I am. (If it aint broke then don't fix it)
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Southport TalkTalk  
I have never ever received such poor customer service and I would strongly reccomend everyone to avoid this service!!i contacted talk talk on the 6.11.2018 to set up broadband/tv as I was moving into a property on the 16.11.2018 (10 days in advance) I was on the phone to them the first time for 1 hour just setting up my details etc which I’m okay with as I knew (assumed)by the end of it I would have a package.i explained to them that I was not moving in until the 16th and they would need to send the equipment to another address or make sure it wasn’t sent out until the move in date-i was told it’s okay they would put a card under the door to tell me where it has gone (bare in mine I had no access to the house and couldn’t retrieve a care)they told me that was no problem they’d put me through to customer services to arrange delivery.After holding for a further 20 minutes I was put through to customer services who told me the order was not yet on the system so they couldn’t do anything to help despite the fact I had received an order confirmation whilst on the phone to the man arranging my package with all my details engineer appointment etc yet they still couldn’t trace it ?they said to call back in 24 hours and this would be resolved-the next day I tried to call back as I was asked and the number I was given required a landline number to go forward and get to the correct department which of course I did not have !!!i eventually spoke to somebody spending another hour on the phone and was still no quicker getting anything resolved-I spoke to a manager who was no help I was told I’d receive a call back & the next day I received a text message telling me they’d tried to get in touch which was complete lies as I had no missed calls!!!this went on and on with the same story of not finding my order,I then finally recieved a call yesterday (19.11.2018)2 weeks after my initial call telling me they STILL haven’t found anything and we’re no closer to resolving my problem despite me sending them a copy of my confirmation-at that point I told them to cancel the whole thing -I am now without internet and have to wait 2 more weeks for my new provider to connect our internet-I spent 5 hours in total on the phone to them and never got a resolution !!!they never offered to simply reprocess my order and we’re very unhelpful-Please avoid !!!!
Birmingham TalkTalk  
Terrible service, connection. Rude staff!. I wish I had read reviews before signing up.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
WEST YORKSHIRE TalkTalk  
I have been with talktalk for years and its just gone down hill the past year or two. Overall the company is terrible.

I have had issues with my broadband and having problem with internet or connection issues which were highlighted when I was on the phone to them for hours... talk talk were refusing to acknowledge that the issue was on there end even when all testing points to it being one of their servers causing this.

They are offering me absolutely no recourse for losing my internet just some money back rather then giving me better quality internet?, I cannot leave as i'm still in contract, they won't fix anything just charge me more for a new router and still the same internet issues. Would advice to stay away! TalkTalk is not worth the money and hassle to even receive 10mps
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Bradford TalkTalk  
Unfortunately a star rating is required
Please put a negative x5 in front

I agreed to Talktalk broadband because of the price .
Had messages re installation and 3 times attempted to change this (over an hour getting nowhere) the final attempt resulted in me cancelling the order.

South African call centre don’t help as the talk time delay
I have better calls on my Skype.
Call handlers making things very difficult as is the TalkTalk website.
Stay well away from TalkTalk
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bristol TalkTalk  
This company is the absolute pits. All their customers should go find another IP. I've been with them for years and at last renewal was persuaded to stay. It was a big mistake and now I've dumped them. TALKTALK is horribly unreliable. And it happens regularly and for long periods. They have no interest in looking after their customers. Do yourself a favour and avoid them at all cost!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
London TalkTalk  
Advised to move to fibre, on go live date no internet now ten days later still no internet, hours on phone and online tech support which is less than useless. Ended up switching supplier. Will never use them again.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Fylde Coast TalkTalk  
I am leaving a review for talk talk due to my experience with talktalk homesafe. my stepdad recently had issues accessing a lot of legit websites due to homesafe. it turns out it had been turned on without his knowledge and he had not authorised it. the process to actually turn homesafe off is also very convoluted and left my stepdad very frustrated. why are talktalk adding security measures without asking for consent?
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    3 stars
  • Reliability
    3 stars
ipswich TalkTalk  
Don't bother trying to get anything resolved when there is a problem as you get passed from one person to another. Nothing for loyalty as they slyly take things from you. Time to look for another providor.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    3 stars
  • Reliability
    2 stars
Bury St Edmunds TalkTalk  
I have standard wifi from talktalk, not fibre, and can say the service is dreadful. it may be a cheap rate but it is not worth it. I regularly have no access to the internet and have spent over 3 hours on the phone with talk talk this week trying to sort out problems. DO NOT GO WITH THIS SERVICE.
  • Customer Service
    2 stars
fife TalkTalk  
Unless you enjoy having your bill increased without any notice, slow broadband speed and having your internet go down randomly for weeks on end, do not EVER use Talktalk. If you just want a cheap broadband provider, use PLusnet as they are much more reliable in terms of internet speed and customer service.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
United Kingdom TalkTalk  
Overall a terrible company. Been with them for a year without any overwhelming issues (Minor downtime, occasional disconnects).

However recently. I have had over double the ping to certain games and talk talk are refusing to acknowledge that the issue is on there end even when all testing points to it being one of their servers causing this.

They are offering me absolutely no recourse for losing the main reason I have internet, I cannot leave as i'm still in contract, they won't fix anything. So i'm stuck with this terrible company until the contract runs out upon which i will be leaving them the very day it does.
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    2 stars
Londonderry TalkTalk  
let down by BT engineers,missed appointments then tried to blame / charge me, poor coordination, 1.5mbps broadband speed,
hopeless call centres, reading off scripts and cant answer questions, I thought Virgin were bad!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Durham TalkTalk  
Hi, please don,t get talk talk any service they got really bad customer service they mix my phone line to other people line I been telling them to fix my problem still telling me tomorrow since I got line with talk talk all the time HV to tell some time phone line don,t work and some time broad band does,t work really fedup.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Birmingham TalkTalk  
The worst internet provider in the whole world. The customers services hold you on line for hours and don't listen to you and then asked to cancel my account they said you have comment and if you cancel it you would be charge £150. I am counting days till my contract finish never renew it and never recommend it.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Gateshead TalkTalk  
Absolute disaster, called them multiple times and they told be it will be better but it ******* is not. Low downloading and uploading speed, really high ping constantly jumping over 100, disgusting.
TalkTalk  
Worst service ever! They gave us a time slot of between 8am and 1pm for the engineer to come and fit the broadband, so I had to take the morning off work. At 12:55pm, I had a call saying they would arrive at 2:30pm and was this ok, to which I said no but I clearly don’t have a choice. They then turned up at 3:59pm (I had called within this time and they kept saying they would be here in 5 minuets)! I called Talktalk to complain and say that I had, had to take an extra half days holiday, and we would need compensating for this. I called 3 times and it asked for a home telephone number which I didn’t have as I was setting up broadband and the engineer wasen’t here. I then altered the live chat which didn’t even get a response. I then called the sales number and it said it didn’t understand what I was asking for so to text... I was then texting someone who I asked to call me at 5pm and they said ‘Alright’. Guess what? No call! So I called again and again and eventually got through to someone at 7:30pm, this woman Hope then told me that her system was down and to try again within 3 hours (which made no sense), so I asked to speak with a manger - she eventually passed me through to Miko who funnily enough had working systems! I explained the issue at hand and she went off to see what she could offer me and came back with an offer of ..... £5!!!!! To which I couldn’t contain my laughter and asked to cancel my account. The cancellation team had all gone home for the night so Miko kindly said they would call me! 24 hours later nothing. So I called again 3 time each time whilst being transferred to the cancellation team I got cut off with no phone call back so had to explain myself everytime. I then got offered £10, which I quickly assured them would not suffice and I wanted to cancel with immediate effect.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Nottinghamshire TalkTalk  
TERRIBLE My phone tine went down and I contacted and told them the problem No phone and no broadband and a disabled customer relying on this safety line .Spent hours trying to get help they promised to check the dead line persisted telling me to check the router Waited a week for an engineer to tell me the line was dead !!!! Avoid this company !
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Scotland TalkTalk  
My phone tine went down and I contacted and told them the problem No phone and no broadband and a disabled customer relying on this safety line .Spent hours trying to get help they promised to check the dead line persisted telling me to check the router Waited a week for an engineer to tell me the line was dead !!!! Avoid this company !
  • Speed
    3 stars
Scotland TalkTalk  
Keeps going off spoke to talk talk on phone for 40 min the guy didnt know what he was doing tbh im thinkingvof going back to writing letters and using homing pigeons
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Horwich TalkTalk  
Had no internet forced to check router and cables. By people I could not understand ,hours of this had to stop payments at bank as three months with no service was forced to pay them off to end contract .sky fixed problem said my internet was going to empty house and why I had no internet .talk talk are a joke not even worth considering
  • Satisfaction
    1 star
Lutterworth TalkTalk  
DONT WASTE YOUR TIME WITH THIS BROADBAND!

I’ve never heard so much bull crap from costumer service like this one. It’s an utter joke. Inconsistent service and MAJOR delays for an engineer to come.

Had to reschedule THREE times, at no fault of my own. The engineer either comes and states can’t complete work or doesn’t show up at all.

Costumer service promises to call you but if you really want to get information, you have to call them constantly. Worse part of this, their system is ALWAYS down. They tell you to call them back within 2-3 hours...every day! It’s ridiculous.

cancelled it before going live to avoid them completely. They’ve stressed me enough from September, it’s now November!!

Never again in my life.
  • Satisfaction
    1 star
  • Customer Service
    1 star
London TalkTalk  
Appalling Customer Service! You spend hours trying to get the deal you want, can't understand their 'Helpline' advisers because of their heavy accents... won't give you the deals they advertise. Avoid at all costs.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Berkshire TalkTalk  
The worst ever provider I have been with, extremely poor service, broadband constantly losing, talktalk advise to upgrade, yeah of course...... I don’t think so this company is appalling in all levels from service to customer service, my advise is AVOID
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Kent TalkTalk  
Absolutely shocking .. joined a few months back was told I was now with them turns out I am still using sky so changed router etc... no service .. no customer service .. no tech support spent a whole Sunday morning getting no where fast .. I work in cloud and data so know my stuff ... these robots know nothing ... raging and want out of contract ... still no service oh and to boot they want to charge me for an engineer call out ... regret changing from sky never had any problem ...
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Nottinghamshire TalkTalk  
Talk talk is most unprofessional company have ever seen. They do not know how important of giving great customer services. You speak to them about a problem or the issues you having , they agreed , it will be resolved .
Come the following month is the same , then you have to call back and to talk about the same thing over and over again and again . Bad company stay away from them .
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Dunstable TalkTalk  
Same problem as previous user- signal is low, connection on and off, low speed- less than it should be, customer service telling the same bull.... over and over
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Weston super mare TalkTalk  
I don’t even know where to start. I am very annoyed with this company. I had call them to cancel the network not only did it go up after I had it the internet just got worse. From paying £19 to £31 and nothing comes out of it. I had to call them to cancel and the worst is to be told they will cancel after a month that means they are going to take money and for crap service. Ever hit me I have to switch the internet I don’t know how many times a day just to refresh the damn thing. The worst network ever I am moving back to sky I don’t know why I left them I will gladly pay £40 for best network. Regardless sky is even offering cheaper. My neighbor who lives 2 door away uses sky and it actually works in my own houses and I wonder why I am paying this talktalj
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Wednesbury TalkTalk  
Worst provider ive ever been with , since joining them from bt my phone line has had a hissing crackling noise , rang the customer service twice to sort the matter still never got sorted so now conract up im leaving and will never use them again, good luck to whoever signs up to this rubish
  • Satisfaction
    2 stars
  • Speed
    3 stars
  • Reliability
    2 stars
Lancashire TalkTalk  
Changed to faster fibre and was notified that we would go live by 12 on the Thurs NIGHT. Didn't work at all the next morning even phone cut off. Made 4 calls on mobile to customer service robots who kept telling us to do the same things even though we said it didn't work. Kept telling us it was our computers fault if we couldn't access the Internet even though the modern wasn't working. Spent 50 minutes on live chat going through same at end of all calls was asked if there is anything else can help you with (not a joke) yes just the phone and broadband we signed up for. In the end they said they would sebd an engineer out which we may get charged for. Will never sign another contract with talktalk
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
Cannock TalkTalk  
If you are connected and land line working this is a good enough service for the money. If ANYTHING goes wrong or you need to change anything that is not on the standard Menu YOU WILL SPEND ENDLESS TIME ON PHONE and in our experience have a b***** nightmare that can drag on for months.
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    3 stars
Cardiff TalkTalk  
AVOID LIKE THE PLAGUE! WORST INTERNET EVER!
It hardly ever works, today it stopped working and they said you haven't paid, and I am on a 2 year contract! They are asking for other credit card details in order for me to pay the twenty pound and 83 pence debt when I still have a contract with them. I would give them zero if I could. Such scammers, they should be banned, something has to be done about this!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
The most awful customer service. They talk to you like s**t they patronise you and they also never communicate with you. I lost my service for almost a month. At no point did they contact me to give me timescales or updates. I spent hours on the phone and on the chat. Appalling service.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    2 stars
Oxfordshire TalkTalk  
Absolute pits,,, thats why after all this time which is a matter of years i going to another provider,,, on and off never stays on for more than 15 mins without the connection going off then coming back on a little later,,, i cant be bothered being told the same thing over and over again no doubt out of a book!
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Dover, Kent TalkTalk  
Not a good start at all!! Signed up for talktalk as it was recommended by a Friend. Got a message saying they will call us tomorrow (being Monday 4th November) then on that day received another text saying Sorry, we're running late. We'll call you as soon as we can, but it won't be at the time we agreed, etc..then got another text saying 'We've come across a problem with your order, which we'd like to speak to you about. So, we'll call you on Thursday 08th November 2018 between 2PM - 4PM. If this time doesn't work for you, just let us know etc.. So on this day my partner who's dealing with all this works split shifts so waiting at home until then and to then receive a text saying they have been delayed. (AGAIN!) At 18:05 they call us and ask for my partner which by then he is at work so I asked If I could speak, very abruptly the lady said its him she will need to speak with for security questions etc. I said can they call tomorrow morning she said OK. Then get a text saying We tried to call you today about your order, but couldn't reach you. So we'll try again on Wednesday 14th November 2018 between 8AM - 10AM. Thats 6 days away!! Give up!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
Cumbria TalkTalk  
If I could give 0 I would due to not even being installed before I cancelled due to waiting in 3 times and no show and then given new date after new date this was not just from people on the phone it was also from an engineer who came and said he would be back at 8am the next morning to finish but never showed up complete waste of time and a disappointment due to now not having any thing
  • Customer Service
    2 stars
Norfolk TalkTalk  
Broadband speeds are totally rubbish the blame my PC, I built it! I've been shunted from India to S Africa to the Philippines to resolve my problems! 5 months without a landline now 6 months Sketchy Broadband, Never call you back as promised I've spent more hours on my mobile trying to resolve the issues! They are utter C**P. Where is the UK management of TalkTalk?
  • Satisfaction
    1 star
  • Speed
    1 star
Crewkerne TalkTalk  
AWFUL, do not go with Talk Talk! I can not believe how bad they are, they didn't turn on our account and insisted there was a fault even though 3 engineers came to the house and each said there was none. They forced us to wait 28 days to let them fix the fault and when they still did not fix it it was a battle to leave without a cancellation fee. Currently battling to have fees returned to me for services that we were not provided with. Continuously bounced from department to department, technical support are abysmal, I was online to them for 4 hours on one occasion alone, apx 12 hours in total - not including time spent talking to Customer Service and the Retention team. Do yourself a favour and pay the extra £3/month for a proper company
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cardiff TalkTalk  
Since June 2018, when I subscribed the contract nothing worked properly, The connection goes up and down and when I'm connected the speed is 3 to 5 mbite/min. A lot of time and money spent with the call center, two engineers came, nothing was sorted out, despite being paying regularly every month.
SW15 TalkTalk  
Most days in the week when I get home the internet is more than likely down which is frustrating after a long day. When I ring up they solve the problem and no more than a day later it’s the same again. My internet works best at the weekends but still I can’t play PlayStation live whilst my daughter is watching Netflix upstairs because of serious lag I have to tell her to have break off it so I can play games. There’s only two of us in this house and our internet is extremely slow reminds me of the dial up days.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Nottingham TalkTalk  
Rubbish, avoid talk talk!
Never had a problem with other providers, but since joining talk talk internet cuts out, they don’t give the speeds they promised, they don’t call back when they book call back times, they close the conversation on the online chat whilst you are typing a response, they have terrible customer service and started calling me ‘madam’ mid call rudely and faf about when you try to talk to them calls take forever. They have sent engineers out, more wasted time and stress just because they provide rubbish routers that don’t work.
  • Speed
    2 stars
March TalkTalk  
Would definitely recommend.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
TalkTalk  
There is not much I can add to the reviews of TalkTalk. I will reiterate the echoes of pain, annoyance and utter disbelief shared by any human being who have experienced their, erm, service.

My GF and I chose to join TalkTalk because we were trying to save some cash. We originally thought we could put up with slow and average for the small monthly cost. Again, we could have put up with Slow and average...

It was a constant effort to battle the relentless dropped service, the constant calls and live chats, the engineer visits and the utter nonesense that the supposed customer service offers.

TalkTalk are nothing short of s@#!. It is the only word that justifies their useless business.

Look, at the end of the day you will make your own mind up, however you will (after 6 days) be on these review sites warning people how poor they are.

3 months of that poor service and we snapped. TalkTalk do not deliver on anything. We esculated our case and we had our agreement finished.

We are now with another provider and they are a world apart from TalkTalk.

I can o ly give you this warning - Stay Away
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Devon TalkTalk  
Zero speed upload and download, they send engineer to us and still unable to fix our broadband , there is no singling in our area .
Not recommended
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Nottingham TalkTalk  
Talk Talk is the worst network service I ever had. I made the big mistake to contract once with them and I regretted big time. Very bad broadband speed, very poor reliability and the worst customer service I have ever experienced. Never again.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
Talk talk has the worst internet I have ever seen or used I can do anything on it. It doesn't even reach my room that is just upstairs which is less than 5 meters away from the router and also takes a life time to load a video on YouTube saying that talk talk is bad is a huge like a massive understatement it is the worst ever internet every made I would not recommend it to anyone please stay away and pay a little bit extra for something like bt or virgin media which actually works. On the website talk talk said avarage of 11mb but I only get an average of 4-5mb it lies and that's y I hate it soo much I can't even express it into words I know that speaking about this won't help my situation but I don't want anyone to make the same mistake that I did by choosing talk talk it's not worth it
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Edgware TalkTalk  
Appalling service. Customer service is disgusting, awful. Go live date changes several times, 3 weeks it took them even then it didn't go live fully. Rang several times and they all said the same thing yes we will cancel it within 24hrs which they still had not done after the 5th time of making contact. I wouldn't recommend to anyone at all ever!
Tonbridge TalkTalk  
Broadband has always been slow. I have just spend 2 hours on live chat so they could resolve it. Got disconnected four times and had to repeat all the same things over and over again. "What make of router do you have?" Seriously!!! Every router I have ever had has made no difference to their pathetic broadband speed. Virgin media here I come.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Sussex TalkTalk  
Absolutely disgusted... was talked into having talk talk. Firstly the engineer turned up and told me “sorry I’ve checked your connections and you cannot be set up today and oh I have not been given a tv box fir you either.. I was also told I’d need to purchase a £200-£300 Ariel too and he said I wouldn’t have been told this at the time, which I wasn’t
He then left so I tried to contact talk talk - that was a joke eventually got through to some automated robot... I insisted they cancel it all then and there and I refuse to pay for a service I’ve never had. They eventually decide they’ll allow it to be cancelled within 7 days with no charges.

Did they hell... they didn’t unblock the line so my new provider Sky could not connect then they ceased the cancellation and then charged me. I am now trying to sort this out between them and the new provider sky.

I have now put in a complaint about their services or lack of and am awaiting a call back - no doubt it will be some automated robot
Do not be conned into using talk talk they are the worst company I have ever come across. Absolutely disgusting
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Somerset TalkTalk  
The worst company I have ever had to deal with. First we had a three week wait for internet only to discover that they recorded our address wrong, then another three week wait while they set up a new account with the correct address. Then another one week wait for an engineer only to have internet for 12 hours before it cut off again. We are now having another wait for an engineer. Their customer service line is terrible. The people there have zero common sense and ask you to repeat back everything 7 times. You find the calls take at least an hour and there is never a resolution. Indeed the first 30 mins seems to be repeating your name and post code over and over because they can’t find you on the system. You also have to start the whole story from scratch when you call up because they are not making proper file notes. It is soul destroying. We are also paying quite a lot each month on mobile charges while this is being sorted. So my advice is run away as fast as you can from this company. I cannot emphasise enough how bad they are. Go with anyone else.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
Absolutely dreadful. I have wasted so many hours on the phone, had 3 routers, a visit from a Talk Talk engineer, a visit from an Openreach engineer and eventually been released from my contract after 5 months. Save yourself some grief and look elsewhere.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Colwyn Bay TalkTalk  
They failed to send me my router 3 times and are very unreliable.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    1 star
TalkTalk  
i pay almost £30 monthly just to use my mobile data instead - and if that doesn’t give u an insight of talktalk wifi then i don’t know what will
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
devon TalkTalk  
Absolutely terrible customer service. Due to being unable to speak to someone and instead received text messages it took 2 days to organize an engineer to attend. This was extremely inconvenient as was receiving text messages at work and if I didn't reply within an hour it would then start the whole process from the beginning Waited in the day the engineer was due to arrive and after it reached 4:00pm and looked like no sign, i telephoned Talk Talk and was told no engineer was attending due to a glitch in the system.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
london TalkTalk  
Worst customer service ever. Worst connection. We get just few hours of internet a day. Absolutely impossible to get am engineer. Calling them is wasting time and nerves. Cant wait for contract to end. Nightmare.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
Shocking service. Problems with my broadband started about an hour after my Internet was installed. It kept dropping out every few minutes and even when it was working, it was third of the guaranteed minimum speed. I had six engineers coming and going, not being able to fix the speed (it was still dropping out, but "only" every couple of days). After constant conversations via phone and live chat (it cost me a lot of money calling them constantly from mobile) with about 50 employees, I managed to get the contract cancelled, although I still had to pay another month due to their 30 day notice period. But before I managed to speak to two employees with common sense, I had to deal with so many people (who also lie to you and when you speak to someone else, all of a sudden there's no record of the previous conversation) who had no idea what they were doing, trying to get me to upgrade my package because they couldn't fix the problem, then charge me £30 I think it was, upgrade fee, when I refused they said I had to pay the remaining amount on my contract (I was less than a month in on 18 month contract) to cancel it.. There's lot more to complain about so I would never recommend this "service" to anyone.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Reading TalkTalk  
Terrible service; we contracted with them a month ago, the line has never worked, I'm at my 6th call with the technical department, they say they are going to fix it but they are doing absolutely nothing. I have asked to resiliate as they have never provided the service and they want to charge a break-up fee. These people are a joke, stay away from them.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
Completely unreliable service, max speed achieved 6 mbs without internet for weeks on end, I was charged 90£ to replace the socket( previous one worked fine before problem ocured) that didn’t fix the problem.
I was sent new modem and gues what one month later no internet again.
Robbery should their name instead of talk talk.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hammersmith TalkTalk  
talktalk is absolute trash. the weakest and slowest internet connection and terrible service. save yourself the trouble and do not sign up with them.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
leicester TalkTalk  
I wanted to cancel my contract whithin the legal period, then I was given a free recordable tv box and promised to solve the problem with the internet connection. Ever since I have spent over 5 hours talking to them and I am getting nowhere. They simply dont care as they already tricked me into an 18 months contract.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Oldham TalkTalk  
Absolutely terrible customer service. I have been without phone line and internet for 11 days now!!!!...The call centre back ground noise is unacceptable together with zero updates relating to the fault I will be definitely not reccmending to anybody.... Wish I hadn't left BT.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bolton TalkTalk  
Absolutely terrible customer service. I have been without phone line and internet for 11 days now!!!!...The call centre back ground noise is unacceptable together with zero updates relating to the fault I will be definitely not reccmending to anybody.... Wish I hadn't left BT.
Bolton TalkTalk  
Truly one of the worst services I have received from any company for anything.

The internet is low on speed and constantly breaking down - which in it's own right wouldn't be the biggest problem... but the customer service, oh my lord.

An absolute piece of trash company, avoid at all costs, if nothing breaks you will be fine, but if it does you will be struggling. Dirt cheap - you get what you pay for.

Rant over

(Currently on my 7th call to customer service, over 3hrs on the phone in 3 days, the online chats are 'busy')

Trash
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Harro TalkTalk  
Appalling. To Summarise in one word.
Disgusting customer service, engineers don't turn up. Solutions are not made. Charges made against you for needing to cancel as you physically cannot do anymore. Would not even give customer service a 1 star as they don't know what customer service is.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Huddersfield TalkTalk  
Very bad experience,
I have pay for a package,engineer come over and install the broadband and hi told that is going to be ready to use in few hours.I have been waiting for a week and I didn’t receive any conection,I call them and they told is no conection in our building????,I cancel true the phone the contract with TalkTalk and they told me that I will recive my money back.
Is nt much £18.67 but they mail me saying that will be happy to refound me £11.41 ????
That is not nice
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
TalkTalk  
My worst experience I have had in my life.
1) Customer service totally incompetent.
2) I paid for a fiber connection with a 60Mb / Sec speed, but in reality the download speed was 6 Mb / Sec (when I was lucky).
I told Talk Talk about this problem with over ten letters and hours on the phone with the customer service, nobody was interested in my case and nobody was able to solve the case.
I absolutely do NOT recommend this telephone company.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
MARGATE TalkTalk  
Absolutely disgusting. I don't have words to describe the company. Not going into details but I have never in my life had to deal with such a bad service. I never expect a lot and happy person with anything but this company is going beyond disgusting.
Bristol TalkTalk  
Absoloutly appauling! The worst internet ive ever had. My mobile data is better and more reliable than talk talk standard broadband. I origionally wanted the super fast broadband but failed the credit check only to be told i can upgrade once ive gone live. This was not the case when i later called to upgrade and the customer service was also terrible. I can safely say i will not be using talk talk again or recommending to anybody.
Bolton TalkTalk  
Wish I had never left BT. I now have a subscription to a football package I can't watch because of an atrocious internet connection.
Belfast TalkTalk  
Shocking company. Their call centre is impossible to deal with. They never do anything they say they will do, they lie, mislead and also threaten additional charges claiming reasons that are complete fabrication. I have tried everything to rectify issues I have had since being talked into upgrading to Super Fast Broadband. This has been ongoing for 9 months with no end in sight. They ignore emails even when I've written in their own language hoping they will understand the distress being caused. Spent hours on the phone and achieved nothing and have twice written to their CEO who has ignored my correspondence. I am at my wit's end as my daughter requires broadband to complete her university studies. She is having to go elsewhere now to do her studies when she should be able to work from our home with a service I am paying for. There is absolutely no way you can deal with this company. They will not let you speak to anyone in the UK even if you beg for help.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Sandhurst TalkTalk  
As soon as I switched from BT to TalkTalk, I had problems with both speed and reliability. I couldn't access the router settings and combined with the other issues I diagnosed a faulty router. 'Customer service" has non-technical folk clearly reading from a manual as they keep putting you on hold whilst they read the step by step approach to diagnosing faults. Took 2 hrs and eventually agreed to send new router. Then discovered upload speed was very poor and my Livedrive cloud backup had real issues. Had to pay £5 extra per month for rest of contract to make it work. Since then had issues with devices not connecting to router (even wrong password error messages), plus poor wifi signal. Boosted it myself with powerline wifi adapters, but still issues. Very frustrating! Just coming to the end of my contract now, and can't wait to switch. Will never use TalkTalk again.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    1 star
Warringtoon TalkTalk  
I would not recommend TalkTalk to anyone the customer service attitude awful I have just left I'm gone to Sky TalkTalk have been overcharging me since January this year my account with them was £35 a month it ended January and they started charging me £60 a month when it came to my attention I contacted them they offered me £20 compensation do not sign up to talk talk you will be treated very badly I promise you you will regret it TalkTalk should feel ashamed of themselves you have been warned TalkTalk is rubbish.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Wolverhampton TalkTalk  
I've been a customer of TalkTalk for a number of years January this year my contract expired and they carried on taking £60 a month from me my contract was for 35 when I inquired about being over charged I was offered £20 in compensation TalkTalk or a company who do not care about their customers they're only in it for the money I have no change my provider to Skye who have been very good to me I would suggest anyone thinking on joining TalkTalk to think again their offices when you make enquiries or somewhere abroad you cannot speak to anyone in England TalkTalk should be ashamed of their selves when they are after to money from their customers there soon texting you for money but when they could offer you better deals they don't bother I was quite shocked when I found out I have been overcharged buy 6 month I paid by direct debit and never give is a thot they would rip me off like I have said beware of TalkTalk they pass all complaints on to someone then you speak to that one I then pass you on to someone else please please please do not sign up with TalkTalk by doing this you cannot say you've not been warned.
Wolverhampton TalkTalk  
Just had the engineer this morning from talktalk he was a lovely friendly guy. He arrived a lot earlier than expected. Which was good for me. He helped solve my problem and tested everything. Unfortunately it needed a open reach engineer which he sorted straight away. Got me an appointment this afternoon. All up and running now thanks to two very friendly engineers. Happy lady now. Thank you so much. Mel
  • Satisfaction
    5 stars
  • Customer Service
    3 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Kirkby-in-ashfield Notts TalkTalk  
Cancelled my contract within 30 days due to the speed being under what was contracted for. Because there were no termination fees, they placed a cease on my line despite me asking for them not to! Trust me, do not go with this provider
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Plymouth TalkTalk  
Service was good for first year then talk talk cancelledmy service by mistake even though I had always paid on time. Finally reinstated service but refused to refund me for the three weeks loss of service. To add insult to injury they imposed a late payment charge after I cancelled the direct debit In response to the cancelled service. Finally got everything back on line and then found out my monthly bill has risen from £19.95/ month to £39/month. Still trying to get through to talk talk. Staff useless and won’t give a straight answer. Don’t trust this company. Customer service worst I have ever seen.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
North east TalkTalk  
I never had a problem with my TalkTalk broadband. It was my first time buying broadband as a student and honestly the best company to go through for students in my opinion. I had issues when moving house due to not being able to carry over my TalkTalk service to the new address due to wiring issues. As this was down to no fault of our own, they allowed me to break my contract early free of charge. The customer service I received was outstanding and made my first time dealing with broadband easy and stress-free. Their prices are extremely reasonable with no mid-term price changes- perfect for students. Definitely a company I will be recommending and will look to use in the future.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Portsmouth TalkTalk  
wished we had never gone with this company, we recently joined talk talk when we moved home for our broadbrand and telephone services. They arranged a date for us to go live, promised us a quick date but then said that date had already been taken so had to wait another week. the package we signed up for was fast fibre , but then we was only receiving 1 mb, so called again after waiting half hour on the phone, when we finally got through they said they would send an engineer, they gave us a day and time but the engineer never arrived, so called again and was spoken to in the rudest manner by a lady who then hung up! I run my own business and wouldn't dream any of my staff speaking to anyone like this. its not acceptable. poor service , poor communication. I would advise anyone to avoid this company and think twice before dealing with them.
hemsworth TalkTalk  
The possible worst company ever.
Customer service is horrible.
I pay them regularly for the slow wifi Im getting, but I have never known my ACCOUNT HOME NUMBER and EMAIL address since my husband done it all and we are now divorced.

IT'S IMPOSSIBLE to cancel the contract because they simply don't give good service or any solution ever.

The wifi is unreliable and slow as hell.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Radlett TalkTalk  
Absolutely disappointed with the service, I’ve had to use my own personal data when we pay for this awful service and get next to nothing! The service is awful, speed and connection is disgraceful. I would NOT recommend this broadband to anyone. Even when they send their “engineers” to come solve the issue or send a another router nothing is solved! Will definitely be choosing another realiable broadband.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Lancashire TalkTalk  
Internet comes at intervals sometimes can be honest for an hour or two a day, rang up for help and they said it was fine, nothing was done about it.

Customer service was terrible, no one was willing to help and after making a complaint they tried to advertise to me.


Overall was paying for WiFi I didn't fully have and when asked for help was only told everything's fine.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Aberdare TalkTalk  
If you want cheap - go with TalkTalk but if customer service, honesty and integrity matter to you then don’t. Be aware also that every time you contact them, for any reason at all they automatically extend your contract. I called to terminate today because I’m moving, they want to charge me in excess of £135 - I have a letter stating my contract end date but three separate operators all stated it was 4 months later than said letter. Their online chat system is shocking, I was online for over an hour and a half and my complaint is still not resolved. There is a language barrier because the company is outsourced and the operators cannot deviate from their ‘script’.
Please don’t sign up to TalkTalk - they are truly awful to deal with.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Angus TalkTalk  
Shocking I had cancer and not keeping well at the time I switched to talk talk thinking I'll save my self money broadband was not what they said soon as I left the room no signal tyres to charge me £88 for a booster in the end went back to sky and had to pay early payment because I left them I was paying and they still got dept agency to right and call me I got a good credit rating and didn't want to get a bad one so I paid the bill so stay well clear
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Forfar TalkTalk  
When we first got the wifi, it wasn't bad, for about two months. After that though, the speed went down and it is really slow, unreliable and the service is bad. I recommend you to make your product faster because right now it is impossible to do anything with it and i would rather use data from my phone.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Mitcham, SURREY TalkTalk  
I wish i had read these comments before joining up with talk talk. I have never known such rubbish customer service. They are very rude when you can get a word in. The customer service manager was shouting at me and wouldn't stop over quizing my bill iv never over the phone been spoke to like that especially someone im giving business to. I reported it and they closed the case because i said so. Never would i want the case closed. Even after i made the complaint they wasn't very helpful and said if u really want we will send an apology letter out to you.it wasn't taken seriously so dont know why i bothered. I would never ever recommend talk talk they are first class a***h**** !!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
Yorks TalkTalk  
Totally useless, don't waste your money. Poor in all respects, I would not award any stars if it were possible. Trying to have a dialogue with them over a bill but to no avail, now referred to their debt collection company and threatened with legal action.
  • Speed
    1 star
Cambridge TalkTalk  
If I could give no stars I would. What can I say- first off worst customer service I’ve ever encountered. Everything is a complete shambles and nothing runs smoothly. Our engineer to install our WiFi never showed up as talk talk ‘forgot’ to assign us- shocking. Then when it did get set up awful connection- I would avoid this cheap broadband ant all costs and get something a bit better for your money.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
Please do not sign up to TalkTalk service. The worst service with the much worse customer service available on the market.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Manchester TalkTalk  
Absolutely shocking.pushed from pillar to post,told 5 different explanations for the reason we had no service for nearly 3 weeks and offered £8 compensation.diabolical customer service....never again.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Morecambe TalkTalk  
Despite being on a spur my neighbours get a much faster service than me. The Speed is appalling ranging from 0.1M to 0.7M for downloads and obviously much worse for uploads.
Sometimes the e-mail just freezes.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Roadwater TalkTalk  
cancelled my booking over one week , didn't send engineer who always just hang me up ,

customer service never help me to solve , only reply as a robot.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
london TalkTalk  
Ignorant and arrogant attitude Did not rectify my problem so I went elsewhere Problem rectified free within 2 days Talk talk now trying to get money from me after not giving me Service they were supposed to Basically wanted money for me to read no signal daily Don’t go near them
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Aberdeen TalkTalk  
TalkTalk made a mistake when installing my broadband meaning that my previous supplier charged me a £30 fee. TalkTalk then made me go back and forward with multiple calls and emails costing me money on their premium line. After a day of calling a 'Manager' offered me £15, then £20 then said that he needed to call me back.

Its not the money, its the principle. The customer service team are trained time wasters, keeping you on the line for as long as possible without giving you a solution. I still have not received a refund and have incurred charges for the phone calls that I need to make.

In terms of the connection. I live in a relatively small flat and the signal barely reaches from one end to the other. It also intermittently cuts out and restarts.

These broadband dealers are crooks. Where are the reliable, transparent providers?
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
London TalkTalk  
The most rubbish provider going I've had problems from the word go never had a good service landline is rubbish as well, customer service is none existent, They will keep on talking and you will round in circles with them as they don't listen If could go back in time I would not go with them.They are a waste of space!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Atherstone TalkTalk  
Talk talk was ok while we had it. then I had to break my contract to move overseas. Despite agreeing a cut off date in writing (via their text app), Talktalk did not terminate the contract on the agreed date, but kept billing me for a couple of months afterwards. It then took over 2 hours of calls to their call centre to get them to reimburse them the money that they took after the period ended.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
Milton Keynes TalkTalk  
A scam!!!!!! please avoid wasting your time and money. internet never worked, when concacted, they kept telling me that they would let me know. at the end, after 1 hour trying to solve by phone, internet worked for exactly 60 seconds, just the time to close the conversation at the end of their phone service working hours. then it stopped again. Wrote back to close it without any doutb, and they asked for 150 pounds penalty. stay away!!!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Newcastle upon Tyne TalkTalk  
Do not sign up with talk talk, god forbid you have an issue and have to ring their customer service. Shocking. Please save yourself the hassle.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Manchester TalkTalk  
The quality of the talk talk connection was disturbingly low and rarely fast. It surprised me at first until this became a habit. Not at all acceptable and not worth of my money. At least when I had sky it was faster. What a disappointment talktalk. There are many times where I wonder about my contract with you guys and I have now came to the conclusion that talktalk’s overall programe is ****. I am embarrassed to say that I have talktalk contract. Disgraceful and I am clearly disappointed with the effort to change this situation.
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
Earth TalkTalk  
What a shockingly bad company!!! Useless service nobody speaks english
Don't use them!!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
Worst company. Have a years contract which we will finish and change. Had slow speed for 5 months. Paying for fibre optic speed but according to btinternet this does not exist in our building. Complaints are closed after ten days and most calls to them average an hour. Was refunded 4 pounds as we did not consistently ring them every ten days as we have better things to do. Engineers sent round during the day without warning so problem was not fixed for months. Handlers could not direct me to who I can complain to or give me details of it. Poor poor service!! Would not recommend at all!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
London TalkTalk  
Very poor service, speeds below minimum guaranteed speed. I contacted several times to rectify talktalk were not interested. Trying to end my contract was a nightmare will never go with them again. Only thing I can say is it didn't go down very often.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    3 stars
Sunderland TalkTalk  
Absolutely rubbish. Custom services horrendous, barely speak English. Always on the phone like for hours, last time I’ve told them I want to end the contract, because they breached because I had no internet for few days, I’ve been told to wait 28 days otherwise I have to pay the fees. When I’ve moved address they increased price instead of lowering it (it was £17 p/m deal that time). Personally I wouldn’t recommend them to anyone. Worst internet provider I’ve ever had!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Uttoxeter TalkTalk  
Worst experience ever! 6 months of intermittent broadband numerous calls to talktalk each time making you wait on line while they test it speed from 0.2mb/s to 4.5mb/s. They say they'll "optimise" the line, it then recovers then a few days later back to 0.2 or there about mb/s. This has happened on numerous occasions.The frustrating thing is I can't go elsewhere without penalty
Litherland TalkTalk  
Waited six days and claiming the customer service is pathetic can’t Talk to anyone numerous phone calls and texts the helpline no better checks to the same answer you need a engineer booked and given a slot both times after staying in no show
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Doncaster TalkTalk  
It is the worst company of broadband.They dont want to talk with me when im calling.Saying an engineer would come and fix the router and by the whole day no one came .
  • Satisfaction
    1 star
  • Customer Service
    1 star
Perivale TalkTalk  
NO STARS!! The worst broadband company! Dont use this company or you will pay for no service. What a shamble company.
Why UK Trade Standards do nothing about it. Only 3 months since contract started but had no one full week of internet. Connection dropping daily. Had 3 visits of BT Openreach Engineers to sort the problem out. But nothing is working. Will cancel my contract as no service provided as per agreed contract. I will not pay fees for early exit even they threat me with it. Good luck to recover any payment from me. I will proceed with the Legal Action.
Northampton TalkTalk  
It should be called 'Customer Dis-service' they will never give the correct info, pass you on to another dept as they dont want to help. They basically try and make the customer do ALL the work. On par with Local Councils efficiency at best!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Tong TalkTalk  
Throughout the time we had their services we continuously lost our connection randomly and the connection we did get was slow and erratic despite us paying for high speeds. Their customer service is totally useless, and after everyone moved out of the house TalkTalk refused to cancel the account and carried on charging me despite the fact that I don't live there anymore. And to make things worse they're charging me £200 plus late fees just to close the account, but only after charging me a few more months. When I tried to explain to the customer services the situation, that everyone who was living there had already moved out, and tried to get them to change their minds and close the account they seemed to not care at all and said that I still can't get the account closed until they decide they're going to close it. And they're still going to charge me the disconnection fee plus late fees. And none of this was told to us when we signed up to TalkTalk, in fact we were told we wouldn't have to deal with issues like this and that we can just cancel the account when we move out and it'd all be sorted. We were a bunch of uni students sharing a house and we explained to them that we were all only living there for one more year as we were graduating and leaving the house in a year, to which TalkTalk said that it will be as simple as just letting them know when we're going to leave and they'll close the account for us, and that none of this sort of mess will happen. They mis-sold their services and lied to us. And now we have to pay for it. All for a garbage service that we could have got better from someone else.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Surrey TalkTalk  
Absolutely appalled by the broadband network. It’s been over a month and the connection and speed to WiFi is disgraceful!!! Each time you call them they ask you irrelevant questions and end up sending you a ‘new’ router which does not help!! Not helpful at all. Will be switching to something much better.
Lancashire TalkTalk  
Very poor and intermittent signal, even after paying £15 pm extra for fibreoptic.
Cancelled contract and still get billed for another 3 months after cancelling.
Waste of money.
Net recommended at all
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
SOUTHAMPTON TalkTalk  
THE worst broadband company. The speed is pathetically slow, painfully slow. Can barely watch a video and can’t send any files. It even takes a few minutes to send online messages. I tried to call them to cancel but their security questions are so pathetic. I can’t access my own account. I provided them with the address which they CURRENTLY provide broadband and landline to and they say they cannot find it on there system.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
First month. Abysmal. I do not use land line or free view, just wanted decent broadband for work.

I'd get better wifi connection on a bus. Constantly dips out and when it doesn't it's unbearably slow, the staff just read scripts saying everything is fine or try to "upgrade" your account for more money but no guarantee of better service.

Waste of time. Waste of money. Waste of energy.
Liverpool TalkTalk  
Do your self a favour never ever go with this company. I have been with then for 5 months made every payment yet they took extra money from my account and saying that they have not and are charging me double now always for 3 months I have had little to no internet there service is terrible and rude I am leaving them this week cause they are so terrible
London TalkTalk  
After 7 years were off.
Slow, poor connection with having to tether to our mobiles about 5times a month.
We’ve hade engineers visits(free as there faults), apologies. New units.
We’ve refused payments -they then fine you £12 a month for late payment. Which is ridiculous as we pay in advance so are never in arrears.??
They offer low tariffs to stay. However they bump it back up after a couple of months. Especially after an issue. They need to be hit for the excess charges. The next ppi :/
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Nelson TalkTalk  
Please do yourself a favour and do not give yourself the hassle of getting broadband with TalkTalk! My service was meant to begin on the 25th September however hasn’t been working and an engineer will come out next week. However they have been happy enough to take a payment from me and have told me I will not be compensated for the whole time as I did not report it on the first day. However they know my line is not working and I am not able to get service. Very bad customer service please choose another company!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Glasgow TalkTalk  
NO STARS! Don't use this company, whatever you do!
I am appalled by how they are treating my mother, given she is 92 and currently in hospital with a broken hip. She has been with the company for many years and recently she finished a contract so they put her immediately on to a full paying bill without ringing her to let her know. They say, as their excuse, that they emailed her to let her know - she's 92 years old - do you think people of that age check and understand their emails?! Yet they were happy to continue charging her nearly 100 pounds a month so she is able to make phone calls to her friends! When we tried to ring the call centre, it took 3 requests to speak to a new supervisor to get a decision that, frankly, wasn't acceptable anyway - but they wore us down. They refused point blank to refund anything despite the fact she's in hospital and may never return home and had no knowledge of her contract running out. In addition, they insisted initially of charging her full fees for a least another month when we said we wanted to cancel her bill - eventually they agreed on "only" one more week of bills, despite the fact she has been in hospital for 3 weeks! My intention is to never pay this company a single penny again as they are thieves. STAY AWAY!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Surrey TalkTalk  
Dreadful service. Slow broadband, lousy website which is frequently down, unhelpful customer service. just don't go there
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Portsmouth TalkTalk  
Signing up to talk talk was the worst decision I ever made worst customer service it's like talking to a brick wall going round in circles and circles just asking the same questions and not solving them I asked to leave Talk talk as my Wi-Fi and broadband would drop daily I would always have to use my mobile data I was paying my monthly bill I'm not receiving my full contract when I asked to leave they said I would have to pay £300 which I thought was totally unreasonable as I wasn't receiving what I signed up for the staff are very rude and just want your money before asking to leave I asked on numbers of occasions for help to solve this matter and all I got told was there was no fault and when an engineer come out he said there was a fault with one of the wires they also phone and when an engineer come out he said there was a fault with one of the wires they also phone at very late hours late hours what I find Unprofessional it just seems they like to take your money every month without helping you or solving a problem to keep loyal customers Who have been with them for years and asked for help many times and it just seems like they don't care I keep all my online chats and emails as I would advise anyone else to as they make out your lie sometimes
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Norfolk TalkTalk  
Talk Talk are honestly one of the worst companies I've ever had to deal with. All in all we have waited three months just to even get them to install a cable for broadband in our flat, they then inform us that they can't provide the correct broadband for us. They have royally messed us about for months without any compensation or refund. the communication is utterly dreadful. I rarely review anything but I have been furious with this time consuming experience that has resulting in nothing. DO NOT USE THEM. for your own sanity.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Shoreditch TalkTalk  
talk talk is probably one of the worst companies for broadbands. very slow and constantly disconnects whether the router cable is connected or not and when using wifi. i tried to get in contact with someone and the person was completely useless, she had no idea on what she was talking about and i spent 30 mins going in circles only to end up wiping all my safari data. i asked her to pass me onto someone else and she refused so i hung up and called again, this time someone else answered but still no help. definitely will be considering on leaving this broadband as it is the worse company out there. avoid!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
lewisham TalkTalk  
I called to cancel my order for broadband and found it almost impossible to get through to speak to a person as it kept asking for details I do not have. When I got through to a person I gave all of my details and talked for 5 minutes before being told I was through to the wrong department. I was then on hold for a long time waiting to get through to the correct department to cancel my order. Very inefficient!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Reliability
    1 star
Cleveland TalkTalk  
I don't usually review anything, but my recent experience with TalkTalk was so impressive that I wanted to give my experience which was so different to many here.
I did have a problem a year ago with my TT router dropping out. TT arranged for Openreach to check the cables and a new external drop line and box were fitted. It didn't cure the dropping out completely, so TT sent me a new router which worked perfectly. I've recently upgraded to fibre and TT's latest router on a very reasonable deal. Communication with TT was as good if not better than I've had from any utilities service provider and the end result is amazing. I'm so impressed I feel compelled to report that not every situation and experience is the same no matter who we deal with.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Deal, Kent TalkTalk  
Been with talk talk for over 2 years, my contract had ending so i rang to cancel as i was not paying £32 a month just for broadband Nd I was due to move home as i explained to them. So the next month my bill came out, and i turned my box off as i knew there would be no connection from it. Then another billing came, this time for £78!! So i rang them after almost 2 hours just paid the £78 as getting the keys to the new house had been brought back a few weeks. So i then said I wanted a new contract took out and to cancel my old one, i was giving £18.50 a month which was fine and an engineer came out. To only find out 4 days ago the internet had stopped working so i rang them, and apparntly there's a bar on my account from not paying the last month's bill and it's been sent to debt collectors!!! They have nothing to say i got a new contract out and I'm still on my £32 a month old contract!! Was told a manager was going to call me back 2 days ago and still nothing as i asked them to go into the recordings of the last 4 conversation and listen at how many times I asked to cancel my old contract and even agreed to my new contract. If debt collectors do cine to my door I will be taking legal action as this is absolutly ridiculous!!! Avoid this company
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
Salford TalkTalk  
This service is an absoloute joke I have broadband in my house yet you leave living room where box is and it looses connection. Then you call to speak to someone all auto mates , then you get through and it’s a foreign person that can’t hear you understand you or even have the decency to reply to you. On the phone and she was ignoring me so in the end I hung up! Would recommend talk talk to my worst enemy as the service is completely appalling . The full service and there call centres are a joke !!!!!
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
My house TalkTalk  
Trying to contact talktalk is ls similar trying to contacting the dead and then when you even succeed you end up talking to the dead which is some achievement.
  • Satisfaction
    1 star
  • Customer Service
    1 star
Belfast Ireland TalkTalk  
We are new customers and the broadband system works perfectly for us. but we have been trying for 3 weeks to register in my account in order to access our invoices and services. Talk talk has my email registered where they send me the payment note that I have to make but I can not register in my account. When at the time of registering income my landline number and my account number sometimes offers me the possibility of going to the next step where in my email I receive a 6-digit code that I write in the corresponding box, never later than 1 minute and always the answer is that I can not continue because it has expired. On several other occasions he says he does not recognize my email. I've been talking on online chat for hours and they have not been able to solve me. Also by phone on 3 occasions and they tell me that they have to raise an escalation to the service to resolve in 24 hours and it did not work and I did not receive any email back. In seems that the system is blocked. How can I solve?
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    5 stars
Eynsham TalkTalk  
I set up direct debits. They didn't take the payment and sent threatening emails. My daughter contacted for me - held on phone for 45 minutes. We paid manually and double checked the direct debit was set up. They didn't take second payment and cut me off. I am 83. I didn't know how to sort it out. I had to wait for my daughter to visit again. We paid manually again. They promise the direct debit will work. I am very worried they will cut me off again.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
Dorchester TalkTalk  
Worst WiFi it’s so slow I have to use my data instead !
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Manchester TalkTalk  
One of the worse broadband ,they never talk care of the costumer,every day the broadband goes off line when you complain about it they never take action untill your contract is end And they said that your rooter is old need replacement to change the rooster you need to take a new contract. they always after your money so think before you install the talk talk
  • Satisfaction
    1 star
Catterick Garrison TalkTalk  
bad technical department, slowest broadband ever and constant problems and faulty equipment! also lots of calls to my ex directory number?! dodgy company!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
penrith TalkTalk  
My problem is not with talktalk but with the failure by openreach to maintain my line. I used to be able to get 3.5 mbps some years ago, but open reach's failure to fix problems on my line mean I now get 2.2 to 2.5mbps.
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    2 stars
TIVERTON TalkTalk  
Shocking! The engineer was a week late in setting it up.It ran at a maximum of about 0.4 MB’s per second, and not even two weeks into my service my broadband was cut off for no reason and no warning. I got an email saying that a third party company informed them that I wanted to cancel my subscription. I rang up about it and after a two hour phone call where I had to set up my account and subscription again with someone who I couldn’t understand and they couldn’t understand me, I had to wait another two weeks ‘maximum’ for an engineer to come set up again. I’m a student and I need the internet for my assignments and my TV. The two weeks have passed and no sign of the engineer. Absolute disgrace. No regard for their customers. WOULD NOT RECOMMEND TO ANYONE.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Northern Ireland TalkTalk  
Shocking! The engineer was a week late in setting it up.It ran at a maximum of about 0.4 MB’s per second, and not even two weeks into my service my broadband was cut off for no reason and no warning. I got an email saying that a third party company informed them that I wanted to cancel my subscription. I rang up about it and after a two hour phone call where I had to set up my account and subscription again with someone who I couldn’t understand and they couldn’t understand me, I had to wait another two weeks ‘maximum’ for an engineer to come set up again. I’m a student and I need the internet for my assignments and my TV. The two weeks have passed and no sign of the engineer. Absolute disgrace. No regard for their customers. WOULD NOT RECOMMEND TO ANYONE.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Northern Ireland TalkTalk  
Having had 3 duplicated on line orders because no connection I complained and said speed wasn’t an issue it was disruption of connection. I received detailed instructions about connecting to a TV which I don’t do and plugging phone line directly into router which it is. Roll on end of contract.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    3 stars
LE159PH TalkTalk  
I have being without a home phone and extremely slow briadband for 14 days now and still not fixed. I was told that Openreach has to fix it as it is outside my premises. Customer services keep on asking the same questions although they have my answers as I have contact them every day. I find them useless and I will never recommend this service to anyone.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Morton Lincopnshire TalkTalk  
Before upgrading to fibre optic the internet was already pisspoor, barely ever reaching 1mbps. So you can understand my joy when after purchasing fibre optic, with speeds of up to 35mpbs promised, I reached the dizzying heights of 3mbps. It's shocking how we've gone through 3 routers and the results are still the same, anyone with a brain would know it's just the shanty connections they offer. Talktalk are a scam end of. Your better off purchasing a 4g bundle and running your house off of a hotspot. Though not talktalk phone packages. No phone signal the majority of the time, scammers
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Swindon TalkTalk  
On simple broadband my speed was slowwww and connection erratic, moving to fibre it's stable and fly's and has done from day one. My speed was totally independent of TalkTalk, it was the ageing infrastructure at fault. People need to appreciate on the whole slow speed is beyond the control of the ISP. Yes they should be upfront about what to expect but arguably you could try asking a neighbour their speed given you will most likely be served by same cabinet. For the record I am on a fibre to cabinet and copper to house, my speed is great. Though my house phone is still a write off, I know I'm not alone on my street, I refer back to my comment of talking to neighbours.

I have been a longstanding customer, many years, and cant really rate TalkTalks customer service as I only phone to renew my contract. I did take a point off customer service as when I phone to renew they insist I listen to them recount latest offers. I don't want to hear it but no they insist.

For straight up fibre you can't fault em it's the archaic network which is limiting. It'll take a concerted effort which I think should be a priority above things like TV etc.

Overall you can tell im a happy customer and don't rate ISPs it's the effort to improve the network which I want to see above all else. TalkTalk take note.

Ian
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Cumbria TalkTalk  
I mainly want to say what an absolute disgrace there customer services are, condescending responses making you feel like hanging up. They can't understand basic math when working out your bill. They over charged the pro rata and then said it was done by the system. Check your bills.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Preston TalkTalk  
Appalling services. I have not had a landline for over a month and the technical support rambles on endlessly and I cannot make sense of what they say. Promised to send an outreach guy to visit my home to check out. I took time off work and no one came. I complained but nothing happens, the same rambling from the complaints section.
BANBURY TalkTalk  
Poor I am afraid. When I first joined I got 20+ megabits. And I was happy with that. But I'm now at 6 megabits that drops to zero every 3-4 minuites. Cannot play online games or watch a movie without interruptions. Phoned TalkTalk and had to pass the hacker busting questions of "what is your postcode" and "what is your e-mail address". Seriously? You have my bank account details guys...
Cheap does not always represent 'good value'. I highly recommend you look else where.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Leek TalkTalk  
Terrible service, supposed to install internet on Thursday, guy comes and installs the modem and says it's not connected underground so someone will come tomorrow, within 24hours to fit it. Tomorrow comes, no internet, told I will have to wait untill Monday, Monday comes and no internet, told someone will come Tuesday and internet should be on on Wednesday. I then Cancelled the whole thing, don't want anything to do with these idiots. They have the cheek to say if your not in for your appointment then there is a 65 pound fine and then leave me without internet for 6 days and God know how much longer I would have to wait. Don't give these guys your time. They are pathetic, I had to contact them every time aswell.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Liverpool TalkTalk  
Appalling Talktalk customer service after our phone line blew down in a gale. My neighbours were reconnected within a couple of working days but the BT Openreach engingeer said they couldn't reconnect us as Talktalk had not reported the fault (which I had notified to Talktalk within hours of it happening). 2 weeks later we are in the same situation, Talktalk keep promising to phone me back and 3 times haven't. It seems they have no record of the fault... Beyond useless. I advise you to never use this company
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Barrow-upon-Humber TalkTalk  
Honestly wouldn’t even rate anything a star. Ridiculous customer service. Went into a payment plan took money out account on day the weren’t supposed to, refunded me the next day I paid the bill on the account then yous processed to take another payment from my account a few days later. Refused to cover bank charges caused by the company. Staff are rude speak over you. Honestly worst broadband company in the world and they clearly have no care for their reputation as they do nothing to change or help nothing but a hassle can’t wait until my contracts up to leave them forever
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Glasgow TalkTalk  
Well I placed an order for broadband middle of last month, waited in all afternoon fir them to hook it up, no show contacted them who said they had cancelled my order, as I wanted to keep my number, I don’t know where you got this from, but as I don’t even use my landline just the broadband that wouldn’t have been a problem, I wasn’t told about this, I wasted all this time, plus more time getting passed online to talk to the right department etc, they don’t care, now I have to wait until the 16th of October to get another company to instal broadband, as my old internet stops on the 14th leaving me without internet. When I had left well enough time ......... I am so angry. I also work ten hour per day. So I don’t really have that much time to waste. So thank you very much for nothing. You are an absolute disgrace of a company
  • Satisfaction
    1 star
  • Customer Service
    1 star
Edinburgh TalkTalk  
The service with Talk talk is very poor. The broadband speed is very slow. do not use talk talk.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bourne Lincolnshire TalkTalk  
Talk talk service was pretty appalling, the speed of the wifi was abysmal and the cancellation process was made as difficult as physically possible. Would not recommend there services to anyone and will certainly not be a returning customer.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Glasgow TalkTalk  
With Talk Talk I had the worst broadband service experience ever. The speed was extremely slow and the band totally unreliable.
The customer service is non-existent. customer orientiation at all. Talk Talk captures new customers with attractive prices but not delivering quality service nor right customer care.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Richmond TalkTalk  
Thought I would give talktalk a go as was sick of my current providers charges increasing, I shouldn’t have bothered. Within 3 days of having it installed could not get internet upstairs and as soon as I stepped out of the house into the garden the internet signal was gone. Talktalk were not able to fix the problem, waste of time customer services with no knowledge at all. I was able to break the contract within the month due to the service being unfit for purpose. It’s true, you pay for what you get.
Oldbury TalkTalk  
No emails since 18th sept wasted hours and hour on customer service and technical dept THEY DO NOTHING they never phone you back and l am still with out emails if l could have scored nil l would
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Northamptonshire TalkTalk  
Problems from day one. Very slow speed and constantly drops off and cuts out altogether. After one review they called me and promised to fix but never called back on the date promised and never fixed issue. I want out of contract as I have had enough. Spoils my movies and can't play games as too slow.
Never sign up. I would not even if it were free
Accy TalkTalk  
Thank God I found this website.
I took a deal to switch to Talktalk a few days ago and started worrying straight away. Their call centre is a shambles, it's so noisey I and they had to repeat everything multiple times. They are completely stupid and dunb. When I told them my telephone line number to dheck if I could get broadband they said it did not exist. Realy? I said "We are talking on that line at this moment." - no reply. A few hours later I received an email saying "We've come across a problem getting your service up and running. Don't worry." I tried to log-in to my account when they email my password setup link. After I logged in "This page does not exist" 2 days later still nothing. I'm cancelling right now before they f*** up my existing broadband and cancel my D Debit.
Thank you everyone on broadband.co for warning me.
Glasgow TalkTalk  
I would NOT recommend talk talk they charged me twice for a service they didn't even provide my broadband wouldn't work then they couldn't fix it but gladly took my money wouldn't refund me and there customer service agents are so rude please do not go with talk talk they are absolutely a joke of a company
London TalkTalk  
If there was an option to give no stars I would! I never write reviews but am so angry with TalkTalk I don’t want anyone else to experience how awful they are. TalkTalk are an absolute joke and should be avoided from the very start. I live in York and signed up to their new Ultra Fibre Optic (UFO) broadband which is not only at a good price, but claims up 900 mb/s. I had the Wi-fi box installed into my house with no issues and from a very friendly engineer. Unfortunately this was over 6 weeks ago and I still have no internet. Apparently there is a data base issue which means the router in your house will not connect to the fibre optic. Their engineering team seem very reluctant to rewrite the code because apparently it’s just too big a job. They cancelled my order, ran some tests and claimed it would be up and running. They placed a new order with me, and hey presto it still doesn’t work. So after 6 weeks of waiting they told me that they just can’t provide me with internet and it would probably be another couple of months before they could rewrite the code in the database. The customer service is appalling. I rang them about 15 times throughout this period to get an update, just to be told that they can’t provide any timeline on when it would be fixed. This is not an isolated incident either. There are around 30 other houses in York which are also affected and is actually probably much more. If I hadn’t been so pushy with ringing them to demand answers I’m certain I would have been left in the dark for much longer. Not only have they literally wasted hours of my time, there is absolutely no compensation. The Wi-fi box was on for 3 weeks charging and costing me money to run before I got so fed up and eventually turned it off. I will also be informing OFCOM and hope others who have experienced such awful service do the same. I sincerely hope the company gets fined or forced to review how it runs its business and treats it customers. DO NOT GO WITH TALKTALK!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
York TalkTalk  
I have recently had the need to contact talk talk with various problems ,one of which I eventually solved myself. My complaint is that on two of these occasions, although they knew my phone number my email address and my voice is my password had been confirmed, the operator was talking about another customer.s account. On one occasion for nearly half an hour. I despair of the security process.
I am frequently losing my broadband. After the most recent contact I was asked for feedback on a questionaire, but having gone through hoping to have the opportunity to complain I was informed that I did not fit the criteria. I suppose being 85 excludes one from having either brain or a valid opinion.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    1 star
Westgate-on sea TalkTalk  
worst customer service, call centre is based abroad and the lines are so crackled it is a joke. Very difficult to leave them as well, they will hang up the phone to delay you. On the other hand the broadband is a real postcode lottery, connection is never stable. I guess we paid for what we get for, but that is not what they promise in the beginning. Stay away
  • Satisfaction
    2 stars
  • Speed
    2 stars
Manchester TalkTalk  
Absolute joke of a company, don't know how they are still in business. For over a month we are trying to get internet installed at our flat. 3 times! THREE TIMES!! they have sent the engineer to the wrong building in our development, each time they told us to cancel and place a new order as they need to issue a new job number in order to send him to the right address. Two weeks waiting time after placing each new order. Last time we even called them to make sure they have the right address and after keeping us an hour on the phone, mostly on hold, they assured us they got all the details right, only to be called by the engineer on the morning of the installation, and be told he can't install it as they sent him to the wrong building!!! I don't even understand how this is possible, I swear, who even hires such incompetent people?? All these negative reviews are justified, do yourselves a favour and stay away! You've been warned
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Manchester TalkTalk  
This company is the worst ive ever dealt with they continue billing me despite me saying ive left property into temporary accommodation ive asked to cancel and they have not. today i asked for it to be moved to temporary accommodation and they not helping they keep billing me ive had enough it really upsetting companies like this exist. customer service is very very poor. Im just stuck i really dont know how i get through to them
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Bedford TalkTalk  
Would like to give my feedback to the the engineer (Jason) who came by to install the line and made sure that I had my internet running. He was very considerate and helpful.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
Enfield TalkTalk  
I have slated this company in the past as had terrible customer service because it is outsourced. Went on to there twitter page and problem was resolved.

Recently I upgraded and my new hub and speed is totally brilliant and the deal was £23.50 for 18 months with the new hub which looks in a different league to the old one!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Kings lynn TalkTalk  
It's the same story every time I need to talk to them. Talk talk are absolutely useless. Their connection is patchy, their customer service is shockingly bad. They're not even cheeper than the more reputable providers these days!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
CARDIFF TalkTalk  
Bloody horrible internet speed. 500 kb/s.
Would be bearable if they didn't disconnect every 2 seconds. I was disconnected for a week (due to some "technical issues") and they pretended like it did not happen. Never again.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
TalkTalk  
Very annoyed with talk talks customer services I don't believe they are very understanding or helpful.
I have been a loyal customer always paying my bill within the time frame and always accepting each problem.
Numerous phone calls I have made to better my service which on talk talks behalf haven't compromised with me on. Today I had been charged extra on my talk talk bill and as I call to express my frustration they aren't very helpful and are refusing my refund almost immediate this has now left me in a difficult financial state this is very unexceptable especially when talk talk wrongly charged my account this is outrageous do not consider talk talk bad service bad connection and unreliable!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Borehamwood TalkTalk  
I'm sorry I went with talk talk. Ever since I got installed back in march 2018 I've had nothing but trouble with my broadband and phone line, I called them last night about having no internet connection, they tell me it's a fault with one of BTS line which talk talk rent from bt, so in other words, they're passing the book.this will take 72 hours to resolve the problem which isn't good enough. I'm thinking of moving to bt if this problem isn't resolved by tomorrow
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Wirral TalkTalk  
Absolutely disgusting company avoid at all cost , not interested in anything but your money
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
I am a new customer, After connecting my router the broadband wasn’t working. I phoned customer services this is based in South Africa, I spoke to customer services who told me rudely to “call back in 2 or 3 hours and maybe someone else could help me” I was on the call for 90 minutes trying to cancel my new contract. I was told I was 1 day out of my 20 day cooling off period and would have to pay £285 I asked to speak to anyone who could detect why my broadband isn’t working. I have to wait 7 days for an engineer. The unprofessional attitude and incompetence of customer service is horrendous, DO NOT CONSIDER TALK TALK
  • Satisfaction
    1 star
  • Customer Service
    1 star
Loughton Essex TalkTalk  
After being told my internet so slow by others went on holiday used another provider it was amazing..came home phoned talk talk querying the price increase and connection speed to be told I needed to do line speed test..I m not very techno and got mad and said do you know I.m not an engineer I can't be trained In 5 mins to download this do this do that I only have a phone no computer forget it it will be easier to leave..I.m now in the process of moving cross fingers..hopefully gone are the times pages won't load takes two attempts..gone are the weekly job of switching off the router and maybe now when there are two of us usei g the WiFi at the same time we can both surf happily..
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    3 stars
Warton TalkTalk  
Hi my internet not working last one year I make complaint so many time but they unable to fix it so I decided to live and I have to pay fees for living they Rob me please stay away from this do he co
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Dundee TalkTalk  
This is a komplet nightmare . They should not been takeing people’s money for nothing ,they should be put to jail all of them . I personally hate the game they playing and please please please don’t never never never sign a anything with them they are awful all of them
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Warfield TalkTalk  
I Have Ben with Talk Talk for 1 year and a bit customer they provide worst service You can ever ask for. Even they are cheap it is not worth being stressed . I would not be a customer with them even if they provide free service anymore .
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
Terrible service, no one understands what you are asking, feel like you are going round in circle over and over again when trying to resolve an issue. You could spend 15 hours on the phone with this company and would still come off the phone call knowing no new information from when you started the call. Absolute waste of time. Don't waste your money. Go with EE! Their call centres are in Newcastle, they understand exactly what you are talking about and have the best customer service ever. I have a personal contact with a direct email address who can sort anything out with the click of his fingers! Don't waste your money with this waste of space company!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
Grantham TalkTalk  
A truly disgusting breach of customer care of duty. A brazen denial of customer rights and obligations, deliberately designed to prevent customers from obtaining any sort of satisfactory support.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
BATH TalkTalk  
The service is entirely awful. Everyone's trying to be nice, but no one gets anything done and they just keep making mistakes on my bills and with my broadband over and over. It is not worth the stress and ALL OF THE TIME you have to waste fixing their mistakes. Do not sign with TalkTalk.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Hendon TalkTalk  
Shocking. Won't let you exit contract due to poor service
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bracknell TalkTalk  
Horrible company for months now been having problems with the wifi when i can get through to them the test they run are useless as its a problem with the hub itself when say that to them they dont listen and carry out thier perfetic test rang them today explained the problem and they just hung up. Not a happy customer and i will be slating talk talk where ever i can.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
bridlington TalkTalk  
Absolutely terrible customer service, complaints not felt with rude and unhelpful staff, no response to emails made and am still waiting for a refund to be made back to myself. Can’t wait to leave when my contract is up next month.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
West sussex TalkTalk  
Worst broadband provider ever. I have to wait 72 hours for someone to call me. What was the point of having 7 days a week service if they can’t fix broadband connection on the day you need it. Same
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Dagenham TalkTalk  
SHOCKING SHOCKING SHOCKING SHOCKING SHOCKING SHOCKING SHOCKING SHOCKING
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Brewood TalkTalk  
Really do not like the service, how they treat their customers. I've got a problem with internet connection, they run some test and say that an engineer need to come, nearest available was in one week, but they said I would have the connection till that time but with same problems. But I don't know what they've done and I haven't got any connection at all. I called them again and they found an engineer to come next day, so I was happy to hear that. But no one showed up, I lose a day to wait for an engineer because they charge you 30£ if you miss it...but what about if engineer didn't come??? I call again, and was told that it was rescheduled, but no one did not call or write to say that. So again, next day, I am waiting for the engineer visit, and guess what, no one showed up. One more day of my life is gone for waiting of nothing.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Newmains TalkTalk  
Terrible customer service!!!! Only just joined but we arr already cutting them off!

Told that an engineer would come in a 6 hour period. No one showed up. After ringing for hourd, we were told no one was coming because they decided not to but no one had bothered to tell us. Customer service staff are extremely rude, unhelpful and inconsiderate.

They do not disclose to you everything you need to know and they tell you one thing when you sign up but do not keep these promises once you have actually signed up and paid.

Changed our landline number without telling us even though we requested to keep our old number. Even though they had changed it behind our backs they hadn't even told us what the number was!

Broadband isnt even working!

Avoid!!!!!! Honestly you've heard it here
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Hatfield TalkTalk  
Potential customers be aware of joining TalkTalk; It is near impossible to get away from them. Even when they agree zero penalties they will immediately bill for full termination cost. You can spend endless hours talking to foreign customer Centers’s in my case at least two different countries). But never the same person or any way of picking up the thread from one agent to another. Keeping transcript of conversation are also useless as they only record selected parts on their side. There is no way of comparing these conversation record as they will not forward you their copy and will not accept your copy (TalkTalk has no email address). TalkTalk Customer Service Manager eventually offered to reduce the termination charges by half. Naturally I refused this offer.. If you are within the 20 cooling off period or the 30 day Customer Service Guarantee offered to new fiber Customers, they will still bill you. I have been with them for two weeks most of the time talking to people in these call Center with nothing resolved. Looks Kline taking another 8 weeks before we get arbitration involved and maybe even longer to get back any money owed to me. Be aware TalkTalk are seriously bad for your health.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    3 stars
Watford TalkTalk  
Terrible service lack of Internet at weekends. Overall shocking. Asked to leave and they are saying I will be charged unless I wait (with no Internet) for 28 days. Please don't use this company. Insulted they even offered me a 3pound refund for all the hastle they have caused me. I even fell into the trap of upgrading my Internet and nothing changed. Go to somewhere else.... Honestly!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Manchester TalkTalk  
I joined talktalk and they where the worst company I have been with had to spoke to some one on the phone and later found that I had to contracts for the same address when I complained they ask me for£78pounds for to start a new contract which I already had then a friend of mine told me to join ee and after leaving talktalk they kept sending me a bill for the router ,since joining ee I have never had a problem with them and there prices when you take a contact they will give you a discount and found them to be the best I get the internet and my landline for £38 pound with discount £28 month
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
stockton on tees TalkTalk  
Awful! If I could give them no stars, I would! We had constant problems with our broadband, the main one being extremely slow internet. The welcome letter guaranteed a minimum of 3mb/s but it never got above 0.5, the letter said to wait 2 weeks which I did and then after several calls, all of which took over an hour on the line while they did diagnostics and tests and each time said wait 10 days and you will definitely see an improvement and if not I would be able to leave and have all money paid to them refunded. Well that never happened so after 2 months, I was fed up and called to cancel. They insisted I paid exit fees (16 months x £18) even though they broke their contract. They said there was no chance I would ever be refunded any time that we had already used, even though for the most part there was no service and after over an hour AGAIN on the phone to the manager, I got nowhere so opened a formal complaint. After 3 days, another manager contacted me and in his words "as an Ct of goodwill we will let you out of your contract". So even though i was fully within my rights to leave free of charge, they made it escalate to a formal complaint and a lot of hassle for me, for no reason whatsoever. I decided not to take it further and ask for my funds refunded as it was a lot of stress just leaving talk talk! Do not use this company, they are absolutely dreadful.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Nottingham TalkTalk  
Terrible service. Rude, incompetent customers services staff that make empty promises just to get you off the phone. When I made a complaint they basically said they were under no obligation to offer me compensation for the hassle and upset they had caused me. What a horrible business model.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Manchester TalkTalk  
Potential customers beware. Do not take up a contract with TalkTalk.

TalkTalk advertise on the TV, and will tell you over the telephone, that their 30 Day Guarantee allows you to leave if you're not happy free of charge.

TalkTalk engineer failed to attend a confirmed appointment to carry out installation at my home after I had taken an un-paid days leave. No contact from them, no apology, no explanation. I cancelled my order within the 30 days and now they have sent me two bills, Early Exit Fees £279.85 and a monthly bill of £36.54 for a service that they never installed and never took over from my previous IP provider.

It's scandalous that this company, which comes under the BT umbrella, are allowed to do business. Do yourselves a big favour and choose a different Internet Provider because this lot are criminals and regardless of what they advertise or tell you they will be lying.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
West Oxfordshire TalkTalk  
Did not meet my expectations when it came to speed or reliability even though I had fiber. There was nothing talktalk wanted to do about it. I ended up paying the rest of my contract just to be able to move away from them.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
TalkTalk is the worst network ever, no value for money, shady terms and conditions, they will actually charge for services not rendered. Very unhelpful staff. Big mistake. They are a total joke
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Birmingham TalkTalk  
I have experienced everything the other reviewers have experienced. The only difference is I have only been with them a month and had nothing but problems. When my land line rings and I answer the call my router drops out. Also it drops out several times a day. Completely useless. We left BT because their price increases became too expensive for me being a pensioner. I have run out of ideas who to go to, we have no fibre optic here so choices are limited.TalkTalk can do one.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
OUNDLE PETERBOROUGH TalkTalk  
I switch BT to Talk Talk becouse thier adverttise speed was good and price was only £34 per month but now my broadband speed is much less than they advertise and price also gone up within the four months so I am going to end this contract
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    2 stars
WATTISHAM TalkTalk  
Terrible company, they cannot answer questions, they say one thing and do something else (lie).
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Colchester TalkTalk  
Don't be drawn in by the cheap prices, you get what you pay for with talk talk! My broadband was fine for the first 6 months albeit slow but now it goes off everyday, contact them for help get the usual turn it off and on again after 30 seconds.. working again so they assume issue fixed! Goes again following day, repeat process, try and live chat agents useless, no point trying to call. AVOID
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Nottinghamshire TalkTalk  
I too was sucked in by the cheap prices. But it is true what they say you get what you pay for.

Talktalk were an absolute joke they over promised and under delivered. took £70 out of my account when they told me the set up fee would be free no one even came to my house I done the set up myself and wouldn't give me a refund. On top of that when I did say to them that I was leaving they said can I give my box to someone else. NO CARE FOR THEIR CUSTOMERS. all round rubbish service and the speed for fibre optic was so rubbish I ended up using my phone data instead. NEVER AGAIN AND I WILL NOT BE SENDING ANYONE I KNOW YOUR WAY.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
hertfordshire TalkTalk  
Avoid at all costs.i switched from bt and was promised faster internet but only getting 1.2 mb on the fast fibre which is a joke.i have been in contact 5 times now to be told someone will come check it but nobody ever comes.i only gave 1 star because i had to.stay away there rubbish
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Filey TalkTalk  
Terrible company, terrible service avoid at any cost!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
TalkTalk  
Tempted by low prices I switched to TalkTalk. Big mistake, broadband speed .02Mbps at best & kept losing connection. Complained via web chat & a number of emails but no resolution just going over the same things again and again. Moved back to Plusnet and getting 1.0Mbps not ultra fast but much better. Since then TalkTalk have failed to answer my emails about a contract termination fee which I will not pay because they could not provide their own minimum guaranteed speed.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Suffolk TalkTalk  
I have "fast" fibre. Speeds cuurently 4.28 down, 2.61 up. Web pages often time out on iPad even after rebooting and clearing history. Really pathetic. Was faster before I switched to fibre
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Orpington u_bob@hotmail.co.uk TalkTalk  
Omg I advise anyone looking on here deciding whether or not to join talk talk not to do it !!! I joined 16 months ago and have never been as stressed in my life. From the beginning it was so bad, buffering constantly to the point where I had no Wi-Fi at all. This went on for the whole 16 months to the point where I literally had about 1 hour a night when I got in from work. I rang so many times and got no where every time " let's go through these checks
Bradford TalkTalk  
Terrible customer service. Philippine based call centre really don't do the company any favours. 'Technical support' took over 1 hour for a very basic query and the level of support and service was appalling.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
London TalkTalk  
Extremly slow responce, inconvenient appointments, it took them 2 weeks to send an enginner who could not fix the problem.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Southend-on-Sea TalkTalk  
Just don't invest in talktalk's wifi services. Wifi can't even stretch a couple metres even with the extender which we had to buy from Argos. Waste of money.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
Their broadband was fine, worked pretty well.
But when I tried to move House it all went wrong. They couldn’t activate the new service so I cancelled and now 7 months later they are still trying to bill me for broadband they don’t supply. The worst thing is when I phone them they actually agree that I shouldn’t be billed and will fix it, but then next month rolls around and here comes another bill. It doesn’t help that you can’t understand the person that you try to talk to.

Just don’t sign up with them. Even if you think hmm it’s a pretty good deal, just don’t. Go with anyone else.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    5 stars
  • Reliability
    5 stars
Essex TalkTalk  
Horrible service...Connected with them on 20 august,on 1 september without internet already.Already 14 september,their engineer came on 12 september and did nothing and tell me to wait for another engineer,to fix the socket.Another engineer didn t come today,spoke with their customer service and they told me to wait for another 72 hours.Unbelievable disrespectfull company.Stay away!!!!!!!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Liverpool TalkTalk  
I have given one star because I wasn’t sure you could give nothing. If you’re reading this take it that I have given no stars. My service went live in February 2018 and I have never had a phone line, broadband or tv (the package I ordered) to this date so far - 13 September 2018. Admittedly I was not contactable initially as I was not living at the property, but now I have had to call them every time to chase this. Everytime I get the same response, we are going to test your line (it has taken 45 mins to get to this point) and I have been beside myself telling them they are going over the same stuff over and over again. They then put me through to complaints who then go through the same things, wanting to check the line etc, it is infuriating and wasting my time. back in august 21st I had to fight for their engineer to come out. He came out and said there is no service and they will arrange for a BT engineer. I was told as he left ‘if I do not hear from them in 2 hours call them to book the engineer. Surprise,I didn’t hear. I am so busy I didn’t get back for a couple of days (why should I do the chasing?!) and I went through the same questioning again. I am so fed up with Talktalk.
It did progress to a BT engineer going to my property but because I was not in they could not check it and closed the matter - no one let me know the engineer was going to the property!
Since then another complaint made and I dealt with a manager in complaints who promised everything will get sorted and not to call as I will hear from them by Wednesday. 10 days (including 2 wednesdays) I had to call again. I went through the same questions, can I confirm if I have a line? Can I confirm if I have checked the modem,....over and over again. I am almost shouting at them now when I have to call them. it is not their fault but for the training and processes talktalk provide their staff.
My advice to all is to go with another provider!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hove TalkTalk  
All was fairly satisfactory, until I received notification from talktalk that I had incurred in a penalty for cancelling my contract. Since I never did cancel my contract, I had to invest 2 hours of my life talking to costumer service, only to find out that another service provider had contacted talktalk and told them that I had switched to them (which I never did). Talktalk had believed this other provider, I don't know how, and had charged me with the penalty nonetheless, saying that I will be refunded if I agree to a further contract with them. Seeing this as my only choice, I agreed. I am currently awaiting said refund. I felt scammed by both talktalk and this other provider.
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    3 stars
Southend-on-sea TalkTalk  
I've been with Talktalk for a couple of years only because they are cheap and I can't afford anything else at the moment. I have had numerous occasions when a Talktalk and BT Open Reach engineer have had to come out to fix problems. Twice the Talktalk engineer failed to come within the allotted time and surprise surprise if I had not been in they would have charged me £30 but you get nothing if they fail to meet their obligations. I have been without the internet for a week and as I use this for my work I have lost a weeks worth of my livelihood. They offered me £5 for this and £1 something for not having access to the internet. I was also unable to access Nowtv, which I pay for but got no refund for that, and any other tv apps. I wouldn't advise anyone to choose them as their internet provider. I shall be leaving as soon as I can.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Scotland TalkTalk  
The worst customer service I have ever encountered. Talk talk have admitted to me that they have made a mistake in charging me further admin fees, however they still require the fee. When communicating in on line chat,they take for ever to reply,crib board training. Do not use talk talk, they make it intentionally difficult to contact them , they will not provide any email to make complaints.stay away. Terrible company
Fareham TalkTalk  
Truly awful customer service. The Indian call centre is dreadful - it's like talking to a robot as they go through their script, asking the same question several times. Their own engineer - when he finally came out - was unable to fix the problem. The BT Open Reach engineer eventually fixed it, but it took almost a month to get to that point. As soon as I'm convinced someone else is better, I will be switching ISP.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Warwickshire TalkTalk  
Please please don’t sign up with TalkTalk. They are unquestionably the worst broadband provider on the market. CustomerCare is a call centre in a third world country where the untrained call handlers just guess. Yep, that’s right. They guess. It’s now day 5 of our internet not working and we are still no nearer a solution. Apparently it’s because the phone exchange has developed a fault for their product only. No other homes on our road are affected. Just us because we are talktalk customers. When it is working it’s painfully slow with many breaks in coverage. Choose Anyone else, you’ll thank me.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Wilmslow TalkTalk  
No one should use TalkTalk. Their customer service team are awful, I have to ask questions at least 5 times before they actually answer it. They don't care about retaining customers, and as I am out of contract (because I am about to move so don't want to sign up to a contract) they are not able to do ANYTHING on their systems apparently, and so don't care that I will never be signing up with them again. Do yourselves a favour and sign up to a decent provider, with decent customer service team like Plusnet. I will be making a complaint about TalkTalk as well.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Eastbourne TalkTalk  
The issue that I have experienced was: I made an order on 07/09/2018 for tv and broadband, this required a £50 upfront payment which I paid. Then the following day, 08/09/2018, I received an email and sms stating that there was a problem with my order but it was being solved. I found this a very strange thing to say to a customer if there is nothing I can do about it why even tell me? And there was no problem taking £50 from me! So I phoned to see what was going on to be told that the reason the order was not proceeding was because of an old landline number I had asked to be transferred over to my TalkTalk account. The only reason I provided this old landline number was because I was ASKED TO, I do not even use the landline so I could not care less for it I only put the number in because TalkTalk ASKED ME TO. The woman apologised and put me through to yet another advisor, saying that they would start a fresh order but that I was not to worry the £50 upfront payment would be transferred to the new order and I would not have to pay any other upfront costs. This turned out to be a lie as the advisor said that I WOULD have to pay another upfront cost but that the money would be refunded to me within 24 HOURS!!! ANOTHER LIE!!! Because I was then put through to another advisor! Who said it would be 10 DAYS!!!!! At this point I am absolutely furious but willing to give them another chance only because it saves myself the hassle of having to go through all of this with another provider; and given the fact TalkTalk now has £100 of MY money, I’ll be making sure I get it back before I even think of going elsewhere. So at this point I have been promised a £50 refund within 10 days and also the service (tv and broadband) I had paid for in the first place. But I get an email saying my REQUEST for a refund has been rejected! I did not request anything I demanded my money back simple as that it is my money that I am owed! So now I have decided to cancel the full order and now want my full £100 returned to me, having to phone and speak to yet another series of clueless advisors not even based on the UK (very stressful when your angry enough as it is and nobody can understand you) I was promised that the £100 had been sent back to my debit card the one they took the money from in the first place which I obviously have the bank statements to prove, for me to get yet another email saying my REQUEST for a £100 refund was rejected!!!! So I once again have to phone this ridiculous joke of a company, for a manager named Mario to say he has now successfully processed a request for my £100 to be refunded to me via cheque, as clearly there is some sort of problem for TalkTalk to put my money back into the account they seemed to be able to take it out of no problem.. but yet again the next day another email saying this has been rejected, I phone and have to speak to the most rude arrogant woman who was talking over me shouting as if she had any right to be frustrated when I’m the one being blatantly robbed! I have received no service from TalkTalk and have given £100 of my money for NOTHING! I’m the one who should be angry!! This extremely unprofessional woman ended the call by promising the £100 had been returned to me via my debit card even though I repeatedly explained I want it via cheque, she literally talked over me and ignored me when I was saying this and eventually hung up on me, I recorded her promising that she had sent the money to me, I then get a call to say this was rejected as £50 has already been refunded to me, even though my bank statement and the advisors from my bank have clearly says otherwise! The 2 most recent transactions on my bank statement are ME giving TalkTalk two seperate £50 payments!! The woman became very rude demanding I take this up with my bank who have already told me it is not their responsibility to refund money that TalkTalk owe me, which is understandable considering TalkTalk have £100 belonging to me and my bank don’t! At least 8 TalkTalk advisors and managers tried to pull that one “try claim the money back from your bank” obviously what their employers tell them to say in the hope that customer’s banks will give them the money back so TalkTalk can keep what they have stolen!
As TalkTalk are insisting they have sent £50 to me which can take 7 days, I have no choice but to wait 7 days to see if it has been sent or not, and have just came off the phone with another advisor Rhea who says she has worked for TalkTalk for 2 years and can absolutely garuntee that she has “successfully” sent the remaining £50 back to my debit card, meaning they do not owe me any money, even though neither of these £50 payments have went into my bank, which is odd because they managed to take the payments from me within seconds but when it comes to them giving people their money it’s a big hassle. Lie after lie from this absolute joke of a company, I haven’t just last minute decided to change my mind about going with TalkTalk and therefore inconvenience and disrupt the service TalkTalk were trying to provide.. this was a series of mistakes on their part which ultimately lead to me having no choice but to demand my full refund and I’ll go elsewhere for tv and broadband. I’m 36 weeks pregnant and in the middle of moving into my new house and for days now I’ve been in tears of frustration and being sent round in circles about all of this, I should not have been overcharged in the first place and none of this would have happened if the advisors would have got things right and not each told me lies I would have been more than willing to continue my order with TalkTalk and have them as my tv and broadband provider. as i have already stated I did give them 3 or 4 chances to make this situation right but when I have advisors on the phone telling me one thing and then getting emails completely contradicting this, I can’t help but not trust this company there’s no way after all this I am going to want an 18 month contract with them. Will be recommending all family and friends avoid this company, reviews are shocking aswell I’m very surprised this company is still in business. If my money is not in my bank within 7 days, I will be forced to have my lawyer take this further as there’s no way I’m letting a company of this size and wealth blatantly steal £100 from me, someone they have done nothing for in return, I don’t even have the tv or broadband I literally owe them nothing!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Glasgow TalkTalk  
Ever since I got talk talk broadband I have been contacting them on a weekly basis. They do the same checks , and keep sending new routers, they give a million reasons for the low connection but they just don’t let me go. The max speed I have had is 0.6mbps. The worst I have had is 0.3mbps. Most of the fault managers have been rude saying I am still getting their minimum speed guaranteed. And for this connection I pay £18
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Milton Keynes TalkTalk  
Talk Talk scam !! Beware,
I changed my broadband to Talk Talk last December. I have not passed on my new home phone number to anybody, only talk talk knows it. I have since deleted 20 missed calls, then another 23 , looked tonight and there are another 17. I have answered about 6. These are scam callers who say there is a problem with your broadband and they want you to run a diagnostic test on your laptop. What they do is install a piece of software that they can use to access your laptop, then want you to log on to your bank to give you a refund but then they steal your money because they can see your login details.Talk talk are aware of this but the scam continues. Please let all your friends and family know, especially the elderly who are more vulnerable and think something is actually wrong. Cancel talk talk as your provider as information is being leaked of new customers. Talk Talk are doing nothing !!!! Please share.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Wallingford, Oxfordshire TalkTalk  
Worst company i have ever delt with. Constantly get things wrong, never fix problems, very rude. Had me crying many times now.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
Oxford TalkTalk  
I had the pleasure of speaking to customer service provider Mary - Jane, she not only conducted herself to the highest of standards but was extremely polite and helpful. I had the issue that needing sorting fixed within a matter of minutes and all her best efforts were focused towards ensuring i was happy with the service and protecting my services in the future. REALLY IMPRESSED, THANK YOU!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Liverpool TalkTalk  
Please run far away. They have put me and my housemates through hell. Countless phone calls where no one keeps any records. Guarantees of call back that never happen. The emotional nightmare of dealing with talk talk is fair to anyone. There is a big problem with process, communication and even our broadband when we finally got it wasn’t worth the wait. We upgraded and hardly a difference. I am writing this because no one should go through the problems we have suffered. I’ve been in tears in frustration on the phone more than once. Please talk talk take responsibility for all of these issues and value customers better.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
Almost as good as my toaster.
TalkTalk  
Had Talktalk for a number of years, and it has always been trouble free for me. If the price remains the same I will stay with it.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    4 stars
Llantwit Major. TalkTalk  
Been with them almost a month now, recordered a fault the first day my internet went live as I was getting speeds of 0.5mbps when the lowest guaranteed speed is 1.7mbps and they predicted I should get atleast 2-4, they have sent out 2 engineers. first engineer did nothing, second engineer left after he couldn't get the speed past 900kbps and considered the issue "resolved" Called several times explaining the issue is a line issue, used the webchat explaining it is a line issue, used the community forums explaining it is a line issue and TalkTalks attempt to resolve this issue? Send me a router, I can't wait for my third engineer to come out and be unable to fix this problem so I can exit the contract freely.
I wish I could give this review 0 stars.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Sunderland TalkTalk  
Terrible company, got no signal at all. Got no help from the helplines. Just got sent round in circles. I cancelled my account now i cannot get into it to pay my debt and is going up and up and i can't do anything and am now being harassed by bailifs. I have called countless times to try pay and they cannot help me. DO NOT WASTE YOUR TIME MONEY AND EFFORT THEY WILL RIP YOU OFF!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
london TalkTalk  
Appalling, rude and completely useless sales team.

Prank called me several times on a Sunday morning because I did not answer two calls from them on the Saturday.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Brighton TalkTalk  
Worst company I’ve dealt with ever problems with intermittent broadband for six months customer service if that’s what they call agents that either don’t understand English or you can’t understand them don’t even speak clearly .....although gone on for six months they claim I first spoke to them just 10 days ago ....unfortunately I can’t leave till February 2019 can’t wait my advice do not sign
up unless you want to experience hassle and zero service
In the last 5 days I have spent around 16 hrs speaking with them was totally exhausted and frustrated with them
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Staffordshire TalkTalk  
When you don't have better thing to do & want to waste 2 hours of your daily time , Chat or Call the Talk Talk support team. One of the Top rated worst customer service team i have ever experienced. The Sales team commit false assurance to customers & they route you in loop to customer support & then to Order management team for you to keep chasing them. Talk Talk CEO hope you are seeing these feedbacks ?. You call a support personal & they gonna keep you holding for couple of minutes & you are surprised to see a new person asking what can i do for you - phone goes quite suddenly you wait for 5 mins & disconnect ; call them back again ....loop...loop
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Warwick TalkTalk  
Worst company ever. Slow internet keeps dropping and constant outages. Customer service / technical department just keep Tring to run speed test and tell you they'll do something to improve but never do. After 28 days I'm legally allowed to leave without penalties which I am doing and going back to sky who are not actually costing me much more.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Sheffield TalkTalk  
would disconnect randomly and very often, the internet was always much slower than what was expected. I cancelled my service with them early and they were very easy to talk to and made it very easy to end my contact with them. Good customer service terrible broadband speed and reliability.
  • Satisfaction
    2 stars
  • Customer Service
    5 stars
  • Speed
    1 star
  • Reliability
    1 star
Coventry TalkTalk  
The worst internet connection and customer service. Avoid!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Belfast TalkTalk  
Been with talk talk for 10yrs plus, service was good, then last year we had intermittent service, complained to service department which was like pulling teeth, hours and hours of phone call to Indian call Centre, a total waste of my time, months later no improvement, complained again sent me a new router and it improved for a few month, then back to intermittent service for 3 months.
I couldn’t face phoning India again so moved to BT service which is brilliant, no issues, unfortunately had to pay T/Talk £150 to move providers (for their ineptitude, but worth it to get rid of the stupidity)
I Canceled my direct debit but paid the fee, Talk talk said it was late so they’ve added late payment fees and are now hounding me with more fees and threatening letters.
I know I didn’t need to pay the leaving fee and could wait for the court to agree with the fact they hadn't provided the service & I know I would have won, but I value my time and I think T/talk know that so they keep sending threatening letters.
Take my advice do not use this company, don’t even consider it, you will likely regret it.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Sheffield TalkTalk  
Horrendous company to deal with. Have had issues with all services for months yet cannot get to speak to anyone in the UK for assistance. Going round and round in circles with staff from the Philippines who have appalling grasp of English language. Have written to the CEO in Southampton on advice of Ofcom. She's ignored my letter which demonstrates the utter contempt shown towards customers who pay her, probably extortionate, wage. My elderly father was made ill recently also trying to deal with them on a separate issue. Talk talk don't care less so avoid at all costs getting involved with them.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Berkshire TalkTalk  
It would be an understatement to say TalkTalk was the worst company in anything I have had to deal with so far in my life. From poor customer service and technicians reading the same two bullet points of "fixes" and becoming stumped when they don't work followed by a 50% chance of having the phone hung up on you, to a horrendously unreliable connection, frequent outages and slow speeds, this company has more than earned its status as "Worst Provider in the UK" for the past two years, and seems to be adamant on making it three.

Every interaction with support seems to be a 20 minute session of them trying to absolve TalkTalk of any fault. Be prepared to pay out of pocket for a new router to test with, ethernet cables, wifi boosters and so forth before TalkTalk will consider the problem being from their side (which is compensated by a miniscule £5 of your next bill and still no fix to your problem). Although one of the cheapest ISPs in the UK, what you pay will still be seriously more than you get, and you'll be paying twofold in emotional labor and extra equipment in an attempt to fix the problem yourself. My advice? Just pay the extra that other companies ask for internet, TV and phone. You will be saving yourself a lot of headaches and frustration in not having to deal with a company that cannot even pinpoint their own internal issues or customer's problems that doesn't involve a basic line test followed by the phrase "we haven't detected any problems", but are still more than happy to slap you in the face for a service they only provide a quarter of the time.

You will be begging to leave early, and that only happens with an extortionate cancellation fee. Just don't do it.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Newcastle TalkTalk  
Terrible company over all. So it was a 30 day wait u til I had an engineer come to install the connection, he damaged my wall trying to replace my old door bell as he thought that was where the connection would be (wtf) then the Wi-Fi came and it didn't work so I called them up and spoke to a woman in Pakistan (surprise suprise) they replaced it and I waited 7 days for the new one to arrive only for that one not to work either so I again called them up and said that I wanted to cancel the contract but unless I paid 300 quid plus to get out I couldn't. I haven't just got 300 quid lying around for this crap! So the 3rd wifi box arrived as I had no choice (3rd time lucky) this one actually worked but the signal didn't even reach upstairs so I called them again and they said I'd have to buy an adapter from then at another 50 quid (I don't think so) any way I got one from argos at half the price just so I could watch Netflix in the bloody bedroom. I've been with them now for about 18 months of my 2 year contract and I can't honestly wait for it to be over as I'm basically paying for something that doesn't work even with the adapter thing I got the internet is so slow it's frustrating, constantly disconnecting and reconnecting and buffering. It's basically aload of s**t don't bother!waste of time money and effort. Feels great to get that off my chest!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Wednesbury TalkTalk  
Moved to Scotland from London and therefore terminated my agreement - unbelievably poor customer service which eventually got an outcome when I stopped the Direct Debit but three months on still haven't received the £12.53 they owe me for over payment. Have written three times with all attachments They have yet to reply to my letters even though I asked them to and with their customer service you are wasting your time as it's clear the staff are reading from a script and can't take or make decisions. Pathetic - AVOID
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Alness TalkTalk  
So wish I could leave a no star rating for talk talk. Been with them for 2 and a half years the first year was great so took out another 12 months with them, had a few problems but I hardly used the Wi-Fi anyway but got a job where I had to use my computer a lot for work and then I noticed how bad it was, dissconecting every 5 minutes. Was on the phone every day regarding me internet, had this problem for 6 months. awful customer service so hard to understand any of them on a good day. So had enough at this point rang up to cancel me internet, at this point it's been over 2 years so wasn't under contract. Then got told I signed another contract for this year which I never and have to pay to leave.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Liverpool TalkTalk  
Absolute nightmare,engineer never turned up,customer service can’t speak fluent English and now I am getting a bill for coming out of a contract that I wasn’t using as there was no service!
  • Satisfaction
    1 star
  • Customer Service
    1 star
Manchester TalkTalk  
Worst company ever! So poor customer services. Without internet for the last 6 months but still charged for it. They wont cancel my contract without paying a amount of over £200. Amount that they already took from my bank amount in the 6 months of non receiving any services from them. This company have to go down.
Its a shame for uk. Customer service's english is so poor as well so very hard to have conversations.
Can not be any worst...
Stay away people
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
london TalkTalk  
I was with TalkTalk for a whole year with no problems and would have happily recommend it. However once we moved to a new home problems started. I phoned about a month before movingto see when I could get the internet moved and a new modem set up. I was told the earliest would be a week after we moved in and I thought ok. A week before they call me to let me know the engineer has been pushed back several days. That was the first sign.

It comes to installation day and I take a day off work to wait for the engineer who was supposed to come between 8 and 1. He never arrived. I phoned the customer service around 1:30 and they told me that i could just do it myself and no engineer was needed, despite the several texts, calls amd reminder emails telling me otherwise.

It is set up and works fine for two days before it goes off completely. So i spend most of the day troubleshooting myself and using guides to try and solve, I then finally call custmer support. For several hours I chatted with this man who made me go through all the steps I had already done. By the end of it he says he has no idea and will need to send an engineer round. I ask when will that be and he tells me it would be neary 3 weeks.

That would be a full month in our new home without internet which is outrageous and worst of all when I asked if would still be getting a bill at the end of the month for a service I was not getting he said yes. I then asked to be transferred t a manager who was very hesitant to help and didn’t really seem capable of much but he was polite. Despite complaints nothing could be done and id be down a month of internet with a possibility of compensation at the end, but not toll after it was fixed.

I called another company who was able to install a new fibre line within 3 days of my phoning for the same price and better speed.

Took me 4 calls to cancel my service, twice the call was cut off and the third the woman claimed the cancellation service was down and id have to call back. Absolutely terrible service and would rather have no internet than deal with the stress of phoning the custmer helpline ever again. Truly horrible
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Northern Ireland TalkTalk  
I will 2nd what Sarah from Essex has to say about your customer service. If there was a minus one star i would happily give that. The worst I've ever encounter, can barely understand what they are saying, and when you do managed to talk with someone who you can comprehend with, theyre not helpful and quick to past you over to another department. Wish I could get out of this contract!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
London TalkTalk  
I joined talk talk 1 month ago and my internet has gone off 5 times and is totally unreliable.
You phone and complain but the WiFi at the Witterings is rubbish.Im trying fast fibre and at the slightest problem I'm gone.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Chichester TalkTalk  
I have been without internet and landline for over 3 weeks.When it did work the speed was dial up which ruled out watching Netflix.I contacted the customer service several times to see if I could get a refund but that's all they wanted to do was sell me their new wi-fi hub at £60 for a service that only occasionally worked at all.I rate the customer service as appalling made worse by the fact that the guy had a poor grasp of English and a strong indian accent which was hard to understand.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
South Wales TalkTalk  
The worst company for both broadband speeds and customer service. The worst customer service I have ever experienced in my life from my initial sign up to my cancellation of services. Avoid at all costs.
TalkTalk  
glad to be leaving talktalk, there routers are usless, i know several other people who are leaving as soon as they are out of contract.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
sussex TalkTalk  
Awful broadband provider, I have been with Talk Talk for 2 months and so far my internet has been down for 6-7 consecutive days which is a disgrace and customer service showed no sign of fixing the issue or treating it with urgency. They are the worst internet provider I have ever experienced, you are better going with another company.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Peterborough TalkTalk  
2 Star satisfaction for the fact that i have internet. Talk Talk uses the same line as my BT, The internet i have had before, Never have i ever had such slow internet. don't waste your money with talk talk
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Wales TalkTalk  
Cancelled my contract after the price was raised mid contract. Talktalk kept on billing me. Sent over 30 email complaints to them. Not one response other than the automatic answer saying they would respond to my complaint in 3 days. I now have a county court judgement for an address I have never lived at from them. It was only discovered when i was turned down for credit.I am in the process of having the judgement set aside. I will then be forced to sue them for the damage they have done to my finances and reputation. Disgusting behavior. Terrible service. AVOID!
  • Satisfaction
    1 star
  • Customer Service
    1 star
Bracknell TalkTalk  
Absolute worst customer service I have ever received in my life. Condescending and no care for loyal customers.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Essex TalkTalk  
constantly awful in every regard, I would kill myself if I provided a service this poor out of shame
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
caergrwle TalkTalk  
Where do I start?? I have been with Talktalk business for over 2.5 years.
I visited my bank on Monday the 30th of July at 4pm and informed them that I wish to close my account as I have opened a new account at a different bank.

On Tuesday the the 31st of July at 9am while I was at a business meeting I was called by my staff to come back to office as the internet was not active.
When I returned to office I noticed the account is suspended so I immediately made the payment online using a debit card.
When I checked the account I was surprised o find out the payment was not even due until the 1st of August.
We as a web design company rely on Internet connection and while our internet connection was suspended I had to pay wages to my staffs (4 people) for 4 hours and 10 minutes doing nothing, Cancel my business meeting and drive 30miles to be back in the office and fix the issue, spend 1 hour 45 minutes of my time chatting online to Talktalk customer service, Speaking to different departments over the phone trying to restore the service while my payment was not even due.

**** Im setting up a website about talktalk business and how rubbish their customer service is so please help me with your experience and evidence ************************
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
DUDLEY TalkTalk  
I must say that I've not had to contact customer services very much, however on the last 2 occasions I felt that I had been threatened. The first time was when I was experiencing a serious illness and going through treatment. The second time was the weekend before last when I found out that people were not able to ring in. When I contacted Talktalk I felt that I was being shouted at and I felt extremely humiliated and frustrated. The advisor after more than an hour agreed to send an engineer free of charge. The engineer I spoke to was lovely and I explained that my issue had spontaneously been resolved so he said it was an outside issue!! I have been with Talktalk for more than 15 years, however my treatment has ensured that I will be leaving them when my contract ends in the near future. If you choose this company please take into account all the reviews on this site!
  • Satisfaction
    2 stars
South Wales TalkTalk  
Regularly get speeds as low as 1-2 Mbps, despite paying £30 extra for their higher rated Wi-Fi Hub modem. This company are a joke.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
East Sussex TalkTalk  
We set up an new contract with them because we just moved the talktalk service guy said there will be an engineer coming I’m still waiting for that engineer 6 hours later I’m sorry but BYEEEEE cancelling contract. They honestly think I’m a foool hell no
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Antrim TalkTalk  
Terrible!! Constantly down 3 days a week at least and they won't help me!! AVOID AT ALL COSTS!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Warwickshire TalkTalk  
One of the worst companies I've ever come across. You fall into a vortex of inadequacy when you deal with this company. TalkTalk never got our internet connection working and never came through on any of the promises they made - "certainly we'll get it fixed" this, "definitely we'll send someone out on date x" the other. After three weeks we decided to walk away from the company - things they said would happen never happened, repair contractors that they said would turn up never turned up. We were then billed £371.38 as a leaving fee. Please avoid.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Maltby TalkTalk  
Very poor customer service. Couldn’t speak to anyone, had to communicate by text. Everything seams geared to making their input minimal and the customer has to continually chase them to respond.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Suffolk TalkTalk  
Rubbish provider keeps crashing buffering goin off etc my 18 month contract is nearly done won’t b renewing they know about the problem but done nothing yet continue to want paying every month. My advice try elsewhere
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bradford holmewood TalkTalk  
I must say that I've not had to contact customer services very much, however on the last 2 occasions I felt that I had been threatened. The first time was when I was experiencing a serious illness and going through treatment. The second time was the weekend before last when I found out that people were not able to ring in. When I contacted Talktalk I felt that I was being shouted at and I felt extremely humiliated and frustrated. The advisor after more than an hour agreed to send an engineer free of charge. The engineer I spoke to was lovely and I explained that my issue had spontaneously been resolved so he said it was an outside issue!! I have been with Talktalk for more than 15 years, however my treatment has ensured that I will be leaving them when my contract ends in the near future. If you choose this company please take into account all the reviews on this site!
  • Satisfaction
    2 stars
South Wales TalkTalk  
The worst company ever in the world, every time when you ring them , they keep you 1 hour in the phone , and 200 hounded questions , worst company ever guys
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Manchester TalkTalk  
Every two months to solve your problem you do not have internet at the end you say tomorrow we'll show you back for now it's closed...
  • Satisfaction
    1 star
Naka TalkTalk  
The worst supplier ever...talk talk is full of rubbish! They should disappear forever! The connection is so bad (if i can call it CONNECTION because its missing all the time) that i even cant find words to explain. Disappointed...waste of money and time!!!!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cwmbran TalkTalk  
Not even one star for talk talk... worst internet provider
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Aberdeen TalkTalk  
Find faster fibre slower. Than broadband
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    3 stars
  • Reliability
    2 stars
Rotherham TalkTalk  
If you like having your internet drop out completely, often and at random, and having customer support tell you they've run a line test and nothing is wrong before hanging up, then this is the service for you
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
TalkTalk  
Deffo won’t be going to TalkTalk again. Constant internet dropping off. Sometimes fine but mostly bad. I wish I’d looked at reviews first before going with them. I’ve been told by others who used to use them that they purposely sow your connection down at certain times. And I could believe that. I work from home so this is really annoying. I’ve tried calling up in the past but they just keep telling me everything is fine. I don’t like hassle at all. Next time I’ll go with someone with better reviews.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    1 star
Wiltshire TalkTalk  
Straight from hell. Avoid at ALL COSTS.
Oxford TalkTalk  
Second time I've reviewed on here and only doing so to forewarn anyone considering switching to Talk Talk. Genuinely absolutely awful. Like many others I'm now locked into a 12 month contract of the worst internet I've ever had. I've tried everything to improve the speed of the Internet including upgrading to fibre (I know roll eyes!). I've spent hours on the phone to customer services struggling to communicate with their broken English. Absolute nightmare. DON'T GO TO TALK TALK
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
County Durham TalkTalk  
Disgusted with the service. I had to cancel 3 TIMES!!!! They changed my phone line twice! Second time made me loose my phone number and having no internet for weeks, causing me distress on a different level.

They kept me on the phone for over 1 hour & a half to get my services cancelled properly and back with my original provider. Customer service agents and the fake managers deserve a PUNCH IN THE FACE

Ashamed to see such a poor company is still running, but I will take this duty as an MBA to put them into stop trading due to their unethical procedures and doing things without customers knowledge.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
This ia the worst company told me that my contract would be 37 i have had to pay for late charges that dosent make scence i have had to pay for a phone line i dont want and there customer service is dpg they are so right when they say positive comments is all fromthe fricking workers i hate them so much i cant wait for my contract to be over !!!!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
MALDON TalkTalk  
TalkTalk, a dreadful company. The happy customers on the TT forum are employees. This organisation should be shut down immediately. Paid for so called Broadband on an 18 month contract. The phone line was out of order for one month, no Broadband at all for 15 months with an intermittent service 0.03mb for three months. Contract now finished ( very difficult to leave ) constant demands for final settlement payments, extortion is a serious crime. Legal action now pending.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Reading TalkTalk  
Never have i has such bad broadband,slow loads of problems, never get fixed bill was almost double it was meant to be (without any calls) buffering for all things pages take 5 mins to load (if they load) .

PLEASE DO NOT USE TALK TALK IM SAVING YOU MONEY AND TIME.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Seaton TalkTalk  
I honestly don’t understand why so many people are complaining about Talk Talk. I switched my provider to them from Sky as I was experiencing horrendous download speeds and constant buffering. I originally wanted to sign up to the UFO package but was told it wasn’t available in my area. I moved to their standard high speed deal and was happy with the change. A month after I signed up UFO became available in my area, I contacted Talk Talk and told them I wanted to switch as this was what I wax originally interested in. Within a week I had 2 engineers on site and the install was finished. I had no charges for changing my package and no sign up fees. I average download speeds of about 200mbs and stream Netflix in Ultra High Def with no problems. Even with an average of 4 devices connected at any one time I don’t experience loss of service or any slowing/ buffering. I’m on a completely uncapped package and I have to say it’s the best ISP I’ve used.
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    4 stars
York TalkTalk  
Absolutely awful!! Well over a year of intermittent Internet connection and several requests for change of router (on recommendation of IT engineer) resulted in nothing! Paper bills sent, despite requests not to do so. No problems for two months since leaving Talk Talk. Says it all!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Leytonstone TalkTalk  
Terrible customer service. Initially told us 10 days to set up broadband, but long story short, after many hours on the phone we had no broadband after more than three weeks. I cancelled the contract and they have tried to charge us over £300 'breakage fee', even though they never provided us with the service they said they would. Customer service agents are curt and you are placed on hold for periods of up to 20 minutes. Don't bother with the 'live' chat, there's nothing live about waiting ten minutes for someone to write a short message back. Avoid.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cardiff, UK TalkTalk  
Not worth the 1 star I’ve given it. This is without a doubt the worst company I’ve ever had to deal with, we’ve so far gone 12 days will little to no WiFi whatsoever, they’ve sent multiple engineers out (without even telling me, they just show up at my house!) and every engineer appeared to fix the problem but then another problem appeared.

Every phone call I’ve suffered through have been so scripted it’s ridiculous it’s almost like speaking to robots, no matter what you say they stick to their routine and don’t care what you have to say. Every online chat and phone call resulted in more and more checks that didn’t resolve anything they just send more engineers!

12 days without WiFi and still not been fixed yet, have to wait another couple days for another engineer to come out and fix another problem! And they had the audacity to refund us £3!!! I’ve been a prisoner in my own home for two weeks not being able to leave as I’m constantly having to wait for engineers, also having to go over the data on my phone as there’s no WiFi. £3 is an absolute joke and youse should be ashamed of yourselves.

WORST COMPANY AND WORST CUSTOMER SERVICE I’VE EVER HAD TO DEAL WITH!!! DO NOT SIGN A CONTRACT WITH THIS HORRIBLE COMPANY!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Redcar TalkTalk  
Sad I couldn’t leave a review with 0 stars because that is how furious I am with this company. Still waiting on a refund from when they OVERCHARGED ME over TWICE my bill amount, taking the last of my money for the month. Called 6 times and still no one has idea where my money is. FUMING.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Swindon TalkTalk  
Sad I couldn’t leave a review with 0 stars because that is how furious I am with this company. Still waiting on a refund from when they OVERCHARGED ME over TWICE my bill amount, taking the last of my money for the month. Called 6 times and still no one has idea where my money is. FUMING.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Swindon TalkTalk  
Worst company ever, they agree a price over the phone then when you receive the welcome pack it’s £10 more expensive then you have to pay the £60 set up fee that they promised over the phone would be free, then on top of that you’ll have to reset your talk talk router every hour or so just to get an internet connection. Best parts!!! You call customer services and they ask you for your name and address 5 times then when you explain the problem they can’t understand you because your talking with someone in Philippines and they don’t know what the hell they are talking about. Then when you receive your phone bill from calling talk talk please be prepared to have an extra £15 for the call price. Terrible company worst internet service ever, hidden charges and they scam you, I was talking to talk talks live chat and suddenly my phone disconnected saying that this site is unsafe, please AVOID this company.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Croydon TalkTalk  
What a joke this company is and a complete RIP-OFF. Always charge extra on broadband bill and come up with random billing dates and add charges... AVOID!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Lincs TalkTalk  
Awful awful awful!! Do not go with them. Took them 3 months to finally get an engineer out to start our broadband up despite rearranging dates 3 times. Would log complaints and here nothing back. We then moved home address. Rang up in advance asking for it to be set up as the broadband at our current address to be disconnected in 2 weeks time. They disconnected us at our current home address immediately leaving us with no internet for 2 weeeks. For some bizarre reason they couldn’t just simply reconnect us for the remaining 2 weeks we had left in our old home despite it being their mistake. Absolutely livid.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Wales TalkTalk  
These people are not even worth 1 star. I have their fibre broadband. Safe to say after less than 6 months of having a brand new router fitted, its conked up. It has a mind of its own. It drops in and out as it pleases. I work from home and internet is a constant requirement. Despite explaining this to them, they gave me an appointment 5 days away. When I said look this wont work and I need an engineer to come around earlier, I just got given standard answers "I understand but I cant do anything". Well if they understood, they would do something about it? Apparently the demand for engineeers in my area is too high. Well, then they need to hire more engineers??? They refused to reimburse costs of using mobile data as well. They said we will readjust your bill to be less by £5!. A week of mobile data costs 4 times that!! The manager was the same and they did not do anything for me! I will be going back to virgin at the end of this stupid contract!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Newcastle TalkTalk  
I wish somebody could of warned me before I signed up with these incompetent people, my first router had an orange flashing light eventually they agreed to replace it to be fair it was next day all well for about a week and now the new router is dead trying to get them to understand that there are no lights on the router is an impossible task over and over again they keep asking what colour is the light and is the light on I’ve told them a hundred times it has no light on, so now they need to send an engineer why not send a new router, round and round in circles, rant over
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    1 star
Leicester TalkTalk  
Completely pathetic broadband speed. It's 2018 not 1820.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Nottingham, UK TalkTalk  
I find words almost impossible to find in order to describe just how appalling the service of this company has been.
I was promised a price of £23. 20 for an 18 month contract, which I accepted. Time and time again they failed to put this in place despite numerous phone calls to customer service and speaking to people I could barely understand.
They put me on to a charge of £35 plus and failed to collect the direct debit. Despite many phone calls they failed to collect and I had to cancel the original direct debit and they set up a new one. Still they failed to collect and I received a threatening email. After two attempts at payment when they could not process card details, I am now hopeful that payment has been taken via the card.
I have had huge problems where I could access neither my emails nor my account. My passwords have been changed time and time again, they work for a short time and then I am again refused access. At present I can access the account but not emails.
I wait in trepidation for the next problem. Service is nothing short of disgusting.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Somerset TalkTalk  
Broadband was adequate, as was the TV package but the effort required to cancel the contract was unbelievable. I will avoid using this provider again.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
London TalkTalk  
don't bother with talk talk at all theres not one thing thats good about it.They all lie just to pass the time and customer service are so rude and snotty.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Liverpool TalkTalk  
My mother has TalkTalk and their broadband is hopeless. We FaceTime and there is always buffering and slow connection issues. Since their data breach she always gets scam phone calls too so my advice is to avoid them at all costs.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
Disgusting customers service. Advisers speak poor English so read from a script that they struggle to deviate from. Unhelpful, very weak signal strength. Unable to resolute problems. Basically, kept on the phone for 3 hours whilst a number of managers with weak understanding of English pass the problem back and forth to departments with still no resolution. Steer clear of TalkTalk, they are a disgusting incompetent company.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Vale of galmorgan TalkTalk  
Was with Talktalk for 6 years, speed reasonable. The became increasingly unreliable and slow. Talktalk no help so changed to BT. Speed and reliability 10 times better for same price. In swapping, Talktalk cut off our second line by mistake. Customer service (?) entirely in Manila repeatedly have us false information for 3 weeks. Do not touch this company with a barge pole. Their customer services people have no understanding of the phone and Broadband system in the UK.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Lutterworth TalkTalk  
Possibly the worst company I have ever dealt with.
Customer service is poor. Full of false info and false promises.
The management are no better. I won't use talk talk again and will be telling my friends and family to do the same.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Manchester TalkTalk  
From start to finish this has been by far the worst experience of dealing with any company.
It took 20 days to go live on the 6th Feb by which point my cooling off period in which you can cancel had ended.
I did not have speeds above 1MBPS which meant my phone 4 g was much faster! You can’t load any pictures with those speeds let alone play a you tube video!
I phoned them pretty soon after then to complain, I was on the phone for over one hour while they tested the line and was told I had good speeds in the area, they were not able to fix the problem so they sent out another router.
The router came and still the same problem. I phoned about 3-4 times after that in the month of February and was told I couldn’t cancel as my 20 day cooling off period had ended. Each phone call repeated the last one and I almost cried with frustration as the person on the other end did not seem to listen and seemed to be speaking from a script. I work long hours and I gave up phoning them in the end.

I ended up cancelling my direct debit in July. I phoned them to tell them I wanted to terminate the contract as they had been in breach of the contract. I had to cry before they would listen.

I was told they had agreed to cancel but would be charged a termination fee. I stated how this was illegal as it was them who had been in breach of the contract by not providing any internet. They said how was they supposed to know if I had not phoned them. I later found out they can test the internet usage by escalating the complaint.

I was told they had agreed to waiver the cancellation fee and cancel my contract.

Then I was sent more late charge bills!

This has been so stressful, do not touch talk talk they have caused a lot of stress on top of an already very stressful busy life. They are very dishonest, and the only way you can get anywhere with them is to escalate complaints which is very time consuming.

My friend who lives close by also had the same experience. She cried after speaking to their customer service department after not being able to cancel and not being provided with any internet.
Plymouth TalkTalk  
Signed up to Talk Talk, service didn’t work. We complained and they said they would arrange an engineer in 72 hours. An engineer came the next morning with no warning when we were out.
When we called back they said they had already sent the engineer to resolve the problem. I stated that was unhelpful as they didn’t call ahead. They said another one would come in 72 hours.

They never came so, I called back and they said the engineer never came because I didn’t rebook, however I had never received a text to rebook.
Finally I received the text to rebook, so I tried to rebook. At this point the adviser said that this was the text I should I received when the original engineer didn’t come, it had just come a week late.
My case had been closed because I didn’t respond to this ‘non-existent’ text.

They said they would rebook and another one would come in 72 hours. I stated I wanted to cancel – I had been calling every day and each time given a different answer. On top of that, I had no service.
They said the cancellation had been successful and I should call back for a refund.

I called back the next week for a refund and they told me that the cancellation had been unsuccessful!! They transferred me to cancellations and I was put on hold constantly as the person didn’t know what they were doing. I finally got through to a manager after 45 minutes who continually spoke over me and told me I can’t have a refund this month and I will need to call back next month.
I bet when I call, they’ll find another reason not to give me a refund.

Avoid, avoid, avoid.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Leeds TalkTalk  
Don’t join this company is a con Internet is awful costumer services is poor !!! They tie you in to a contract before you even receive the goods !!!! DONT JOIN I’m advising you !!!!!!!!!!!!!! Just had to pay £312 to get ride of them cheap prices my ass I just payed a stupid amount to cancel this poor internet finally I’m back with virgin !!! Talk talks internet is slower than a snail
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cardiff TalkTalk  
Communication about delevery going live date etc was very good. Read information supplied and website for how to install broadband router and talk talk tv box I was informed by the lad I chatted to that I needed Wi-Fi extender set due to phone line not bear tv or router, he was very helpful and I got the best advise for my needs. I am a 65 year old single lady and managed to install router on date it went live at 12.10 am and also install tv box and wi fi extender set . Turned it in and did bit expect it to work but hey ho up in running straight away I was super impressed with ease if installation and with talk talk broadband and talk talk tv boost. I do not have any annoying trailing wires and according to my son who popped over to help in the evening which was not needed was very impressed with my broad band speed which he said was 20..very pleased with talk talk broadband and tv box with booster. If I can install it anyone can
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Romsey TalkTalk  
STAY WELL CLEAR!!! Whilst my broadband was never good the real complaint is the customer service department who are beyond useless. It took me from the 25th May -2nd August yes over two months to get my line fixed no phone no broadband. I paid my bills in this period as they said when it was fixed they would give me compensation - and like a mug I believed them. They offered me £5.06 compensation and I paid them £114.44 in that period. I have spent a total over 17 hours on the phone trying to resolve these issues and constantly chasing them up, waiting around for BT open reach to come and fix it. I have closed my account and gone to Truespeed.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bishop Sutton TalkTalk  
If I could score 6 I would
67 meg download
23 upload
I don't know what all the fuss is
Best provider for a country mile
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Widnes TalkTalk  
We were previously with Sky, it’s slow Broadband speeds and price was the reason for switching.
TalkTalk had a really good deal and promises fast speeds. I wish I had stayed with Sky. TalkTalk constantly cuts out, it’s so annoying! After having them for a few weeks, I called up to complain. An engineer came to investigate but couldn’t find any issues. I’m still left with awful internet. I really wouldn’t recommend.
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    2 stars
Thanet TalkTalk  
My broadband speed is never faster than 1.8Mb and for a while it was as low as 0.1Mb which was as good as useless. I spent 2 days on the phone with the technicians and in the end I had to insist that they escalate my problem. I never heard back from them and 4 days later my speed suddenly recovered. I'm not sure that changing suppliers would do any good. They would be using the same telephone lines etc.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Tranent TalkTalk  
Disgusting Company - White collar robbery
So me and my family were forced to change internet provider due to TalkTalk having absolutely awful download speeds and not being able to improve on them.

We went through the cancellation process only to find out that TalkTalk had still been charging us! £40 a month. We called them and told them that this had been cancelled, however, the company has said, in order to cancel our broadband, we are required to get our new service provider to contact them to verify this change.

I have contacted my new service provider, and this is an outright lie from TalkTalk.

Pure lies from the company who have been a total nightmare for the years that we have been with them.

I would not recommend this company to anybody.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
York TalkTalk  
Really slow
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    2 stars
Hyde TalkTalk  
Having signed a years contract with Talk talk, I realised they were all talk talk, 3 or 4 hours on the phone is about average, talking to senior management is like trying to get an audience with the Pope, my contact was £23 20p this gave me broadband and unlimited calls to land lines and mobiles,i got this package for loyalty through 17 years with AOL, Carphone Warehouse, and then Talk talk, all were one in the same,that £23 20p has rose to £24 7p, so much for the capped contract with no rises for an 18 month contract, I would only take 12 months, they agreed as I was a long standing customer, then the boost I never asked for but was given free, it isn't, but I am like Goliath with them, they lie like there is no tomorrow, I keep tripping them up with there regular porkies, and the language problems are terrible, it is like talking to a Dalek, there favourite saying is "see your vendor", my Vendor lives around the corner,lol, so my comp is well up and hard wired. they make things up as they go along, they are bigger liars than our Politicians, and they are all Managers, I sussed that out long ago, they tell you to hang on, then that mindless music makes you feel like commiting suicide, then they want to know the far end of a fart, any slip ups and the dialing tone comes on, I have been screaming like a banshee at time, if I could get my hand through that phone I would strangle them, have you noticed they apologise for everything, even though I am screaming like a mad man, it is so frustrating, after 2 hours I am heading for a heart attack and still they apologise, if you value your health, do not join this Company, it could end your life.
newcastle upon tyne TalkTalk  
They should dissapear from this planet!!!
Useless : broadband,land line stopped working,speed is pathetic and when you call them they do nothing about it.
Talk Talk do something !
Terrible service and noone want to help:-( :-( :-(
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Gravesend TalkTalk  
I'm absolutely furious with their customer service and how slow they are. I regret the day I was tempted to switch to them. I've cancelled my order 3 times already and I'm without internet for a week now because they block my previous supplier. Nothing is done quickly and smoothly like they've promised! I would not recommend their services. Stay away! It's costing me money, time and anxiety.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Weston-super-mare TalkTalk  
Awful broadband service providers. It has taken me almost 3 months if chasing them up to resolve broadband slow speed issue only to find they’ve know since June I can’t get the speeds quoted even with the extra boost. Apparently my time (calculated at approx 20 hours) is worth nothing yet the ‘resolution’ only happened due to MY persistence in. Chasing them up. Buy a barge pole you’ll need one ...
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    2 stars
Bradford TalkTalk  
Terrible service, very rude, childish management for example saying they are going to transfer me to the automated payment but put me on hold for 20mins. Terrible
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk