TalkTalk Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.

Recent Customer Ratings for TalkTalk

  • Satisfaction
    2.5 stars
  • Customer Service
    2.5 stars
  • Speed
    2.3 stars
  • Reliability
    2.5 stars

Based on 10946 customer ratings since 2018-04-19 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

5317 Customer Reviews for TalkTalk

Reviewer Location Reviewing Date Ratings
Told talk talk twice in the phone call I couldn’t afford to pay it and they could cut me off, so now they’ve taken £67 on my daughters money, and then use the systems are down as an excuse but called back for a different reason and the system if perfectly fine hmm... told them they were stealing my daughters money and they needed to put it back, they said call back in 3 hours!!! As if I don’t have things to do!! Terrible talktalk, will never recommend you to anyone!! Your theifes and I will make sure everybody cancels there talktalk connection and goes better!!! Your **** little theiviving *****
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
Not good at all I signed up for fast internet and gess what it’s very slow so I will be leaving and I will pay the cancellation fee to leve talk talk are not Reliable go somewhere else for your internet
  • Satisfaction
    1 star
  • Speed
    1 star
Stoke on Trent TalkTalk  
Loyalty could ts for nothing. New customers get new wifi hub for free where us older loyal customers have to pay. I upgraded to fast fibre and expected to be given the new wifi hub as a new fast fibre upgrade member. No chance ! When I asked for one they said I would have to pay. Shocking service.
Hawick TalkTalk  
As is common when you have a problem you have to converse with someone from another continent and it is often difficult to understand them.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    2 stars
glasgow TalkTalk  
A lot of micro cuts. I’m a 18 months client, in that time I’ve been without broadband at least five times; never been refunded or never got an apology.
  • Satisfaction
    4 stars
  • Customer Service
    3 stars
  • Speed
    4 stars
  • Reliability
    3 stars
15 St Luke’s Road TalkTalk  
Less than 'guaranteed' speed of 1.7mbps and wants £75 for me to end the contract!! Embarassment
TalkTalk  
I first had it fitted with some teething problems such as it dropping when it was working things out. After that I had no issues except with the rrouter. It broke down yesterday. I went on their live chat and after helping me to try to resolve the issue, they sent a new box out. It came today. It works fine. They re reasonably priced and the speed is fine. Customer service was brilliant.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Wales TalkTalk  
Awful service! I have now left Talk Talk and they own me money, but would not refund. My last month with talk talk was only 11 days of the month, but they told me I have to pay for the full month and then request refund later. I did as I told and guess what - they only refunding me for 10 days instead of 20!!! I have been chatting to people online who I'm sure are just using a pre-approval script of answers or have a list of responses on there screens, I phoned them and manager female was so rude to me, she blamed me as I am making up stories that I never give notice of leaving !!! I have saved my online chat when I did told of leaving them, but manager ignoring me saying I can forward it to her. They are thief's!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
A load off rubbish internet keep cutting out couldn't use WiFi for a few months but my partner still had to pay the few months that we couldn’t use the WiFi the internet speed is **** talk talk is **** going back to sky when contract is up as talk talk is scamming money for leaving I wouldn’t recommend talk talk at all with sky we had no problem go to talk talk and every ****** up not worth the time or day or money
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Winchester TalkTalk  
Contacted TalkTalk with regards if I needed to cancel my old provider. One occasion they said that I needed to contact my old provider to cancel. The other didn’t know. So I contacted my provider and they said that they have been informed and everything was in hand. This was only 3 days after agreeing to a change over. Very disappointed with the knowledge and communication. So tempted to cancel and go elsewhere
  • Satisfaction
    1 star
  • Customer Service
    1 star
Harrogate TalkTalk  
Such a headache! Service (connection and customer services) is abysmal and systems are constantly down
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Feltham TalkTalk  
1. organised wifi to go live on 26/03/19- It didn't go live
2. Rang Talktalk organised engineer to attend on the 29/03 between 8am-1pm rang at 9am to be told that no appt has been scheduled and I would have to wait for an engineer to come on 2/4/19
3. engineer attended and connected wifi.
4. tried to watch Netflix- lagged, buffered, picture quality terrible.
5. received an email from talk talk for a bill of £20 - my normal bill was set up as £17.
6. I rang talk to to say my wifi barely worked and to ask why I was being charged £3 extra. I was told that the charge was for wifi from the 26/3- 31/3 I informed them I didn't have wifi at this time because an engineer didn't come and im not happy to pay bill as the wifi was awful.
7. I was told it was investigated and they would ring back between 2-4pm on 9/4- no-one called.
8. it is now the 10/4 I have rang them as no-one contacted me. I have currently been on the phone for 1 hour 4 minutes.

Hoping the bill thats due to come out on 12/4 will be cancelled but I doubt it will.. I am apparently getting another call on 13/4 but I doubt it.

Also I have been told they did a test and all wifi speed is fine so insinuating that I am lying I guess and im not sat here with laggy buffering wifi that I can only get in the living room.
if nothing is better by the call back this Saturday I will be cancelling and going back to sky.
SAVE YOURSELF THE STRESS
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Northampton TalkTalk  
I've got the new talktalk hub just over a month or so today the hub caught fire, rang talktalk to tell them what happened, after trying to explain to one of their representative, only to be holding on the phone for half an hour I wasn't put on hold the guy was ignoring me until the phone cuts.
Ring them back again speaking to one lady I've told her that the hub they've sent me caught fire, she didn't have a clue what that means. If a person doesn't know what caught fire means they should not be working in any organisation eventually I was put on to someone else who told if I wanted a new hub I would have to pay them £25 one even told me to plug the hub back in so he could run a check on it how dumb can these people be.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
LONDON TalkTalk  
Talktalk broadband is CRAP
Always running slow or going off
Internet channels freeze spoiling entertainment and games online take ages to load then broadband drops out during a game
TALKTALK IS A JOKE
My advice.........
DON'T EVEN CONSIDER TALKTALK

TOTAL GARBAGE
Huddersfield TalkTalk  
With call centres based in phillipines and South Africa what a shambles. Help is appalling.
  • Satisfaction
    3 stars
  • Customer Service
    2 stars
  • Speed
    3 stars
  • Reliability
    5 stars
Selby TalkTalk  
Took this contract out was one of the worst decisions I made. Two ppl using devices (for social media and google-not films,music..etc) and the speed is socking.So slow we would end up using all of our 4g in the first couple of weeks at home!Complained several times, the cables "were fixed",promised a refund when the internet was down for a whole month and nothing happened! Now my contract ended today and I messaged them (again from 4g as there is no internet-last time I called them I had a bill for £10 for calling them) and all they could say is we apologise but no refund,no compensation and when I told them I want my contract terminated today, they told me it will finish when the new provider takes over and there is nothing they can do!!So after paying for months for nothing I have to pay for an extra week for nothing even tho my contract is finished and I asked them to terminate it!!!
ABSOLUTELY SOCKING!!!
And I was trying up a message (for like 2 mins)to a guy I was chatting to on the site about the contract and he said he hasn't heard from me for a while so he closed the window!but there is a line that appears in bottom of the window when the the other person is typing so he saw that I was writing a message like I saw it every time he was typing!!!
Don't go with this company if u want internet that's all I can say!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Newmarket TalkTalk  
frequent drop
Customer service really couldn't help, they just run a line check and ask you about the setup and tell you there is no problem.
Ping is tolerable but package loss is a real pain of ass!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
Absolutely shocking service. Long wait time. My broadband was set to go live on 15 March. After a two week delay, they offered me practically not compensation. I also used the switch service and was informed that I did not need to inform my previous supplier. However, this did not happen and nor was I informed. I therefore ended up paying for two broadband providers at the same time. Lastly I moved due to an offer, which they said I was no longer eligible for as the offer ran out several months ago - the offer is still in their website!!! Don’t waste your time or money. It’s not worth it.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hampshire TalkTalk  
This is one of the worst internet connection I’ve ever used, it constantly freezes or stops working for no reason and it won’t load the pages even when you are connected it will just keep coming up with timed out because the connection is so slow. I would not recommend this broadband to anyone, the customer service is almost as bad.
  • Customer Service
    2 stars
TalkTalk  
Words can describe how terrible this broadband is. Can’t even stream a movie on now tv yet they claim it can handle up to 50 devices!! Cheap and nasty. Pay a bit extra and get decent broadband is my advice
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Wales TalkTalk  
I’m soo mad rang them to cancel my contract with them they put phone down on me when I tried to cancel really really pathetic stupid idiots disrespectful toward my mrs while she is pregnant and asking of £500 to cancel my services wtf
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
PReston TalkTalk  
I pay highest rate for top broadband provided by talk talk and still struggle with connections or continuity even when kids not connected playing games or streaming movies....don't bother!!!
Northern ireland TalkTalk  
I wouldnt give not even a star to this is the worst connection i ever been on. DO NOT get Talk Talk they are cheap but the services they offer to you dont even worth those money.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Ballymena TalkTalk  
Be warned! Do not try to save a few quid on your internet... you will regret it!

The terrible connection speed and connection stability is just one major part of their terrible overall service - but it is NOTHING compared to their incompetent and completely useless customer service team and department. Almost impossibly to reach them through a complicated number of voice and text selections etc only to end up speaking to the wrong department.... then they can't tell you anything about your billing or account or how its been calculated.

You've been warned!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cambridge TalkTalk  
bsolutely terrible service. They lie all of the time. Everything is a battle with them. Very rude and in competent people. I was moving home, informed them 2 weeks before and asked them must keep my existing landline because of my business. received confirmation by text and email they will transfer my existing number to new home.Day of moving noticed they disconnected my number giving me new number. phone call lasts over an hour and you get nowhere. They even can not give any reason. Its unnecessarily stressful. Nightmare. Awfull.
Do not deal with talk talk at all.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
London TalkTalk  
No problems until it came to the end of my contract. I called to cancel & they didn't cancel it. A week later I had e-mails advising I owed money as I had been put on to a new contract without my knowledge. Had to talk to 4 different people, some calls over 2 hours as I got passed around.

Shocking customer service & staff who clearly require further training. Disappointing end to an actually hassle free year of broadband.
  • Satisfaction
    2 stars
  • Speed
    3 stars
  • Reliability
    3 stars
Dumbarton TalkTalk  
Worst company service I've ever experienced in my life.

Somebody called 'Alice' gave my number to TalkTalk, obviously the wrong number by accident or something. TalkTalk have not stopped phoning and texting me, and giving out my number to their 'engineers' who say they are coming around.

THIS IS ILLEGAL. Because of GDPR you CANNOT keep my details if I have not provided you them.

Called TalkTalk several times, wasting several hours of my time. Always waited at least 15 minutes before someone answered the phone. None of them could speak good English. One woman called Destiny hung up on me, was extremely rude and unhelpful.

They said they cannot remove my number if I am not the account holder. Ridiculous! How hard can it be?! Irritated beyond belief. Tried to block them but it's not possible. This company have really inconvenienced my life and I know I will never use them because of their terrible customer service and downright stupidity.
Fulham TalkTalk  
Talk Talk was voted the worst provider in Which magazine and quite rightly. They are complete useless. I had an email telling me they had upgraded their system and my email hadn’t worked since. Ittnow been two weeks and they couldn’t be less interested. If you use talk talk change now. If you don’t, avoid them like the plague.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
U.K TalkTalk  
So annoyed Right Now With this Company All started from last year i got Talktalk For Family and an account for myself at my own home. But been nothing but problems since

Lets start from the Beginning


So at my Familys address we had Sky Fibre and it was The Best Ever Receiving 88mbps in Speed and Best Services Ever, Reason we left Sky being Sky Wanted 76 pounds after end of Contract Finished with Them....so i shopped round and Found Talk Talk for 20.00 a month...placed order to switch the Services From Sky at First address then Talktalk for no Reason Cancelled the Order saying Sky refused to hand over our Line and Number and tried to get us to fit a new Line which Turned out after speaking to Sky informed me they never even tried to take over the Line and Lied about the Whole Sitution but My family at 1st Address wanted the service So we placed a re order for Broadband and Told them no we do not need addition lines (we already have 2 in a 3 bedroomed House) and the ADSl Fibre line is already Active so Talk talk made us Wait up to a month to send us their Pathetic Router(Rather than using our best awarded Nighthawk Amazon bought Router which is a fantastic peace of kit) so 4 weeks no Internet

2nd Time Round as Go live date approches....Talk Talk Cancel the order...so back on phone....no reasons one operater to another with no clue at this point i was swearing at them with words that would make a Vicar blush!!

So back in the Loop again Reordered...

3 weeks later line live....router out

Throught it would be all over and at 1st address no problems from then service and every resloved


So placed second order for my own property same services


MAAAN WHAT A JOKE!!!

Again line had to fitted yet Engineers never turned up to fit and get services sorted For this Time 6 Whole Weeks...after Consistant Back and Fourth With there Stupid Asian Call Center or India Numerous Call after call to 0845 Number I lost the will to Live but because i Work from Home i needed the Connection.

So eventully a Engineer came Out Who was Smelling of the Pub and Just so Agruementive about where in a 1 bedroom flat the socket after 40 mins telling him i want it in another Room fitted he was Not professional and abrupt but fitted the line.

Go live date was suppost to be next Working Day....Nope try 2 weeks later after Numerous Calls no Internet then coming up to 2018 Christmas i got slow internet speeds and crap customer services...Again Talk talk agent rang me who offered me 3 months Free Services for Faults but because i had Two accounts the Agent Placed the offer on the Wrong account so 4th Jan 2019 Talk talk cut the whole services....By this point i was really losing the will to live

So was now as i wrote this With No full Services (with 2 weeks of services before the cut) and a Bill for 156 pounds every time i mentioned about the offer placed for 3 months free i was informed No notes where on that system And tried to State i had asked or requested that

Following on i checked my credit Score by Clearscore to see Talk Talk had told Experian to give me a negitive Impact result..This is when i let my Anger go Since no Bill was ever Sent to home address and no Services for over 3 months...

I was Furious they could not help them selves to darken my name so i let loose in a call today which Took over 3 hours of 0845 charges


After being put pillar to post i informed them of the Whole issues and heard every excuse going until i ordered them to Check both accounts

They Noticed after 6 months of hassle the error and backed down Reversed the fees and told me i will be re connected in a hour (8.00) the time now is 11.00 uk time and still no Connection


I cannot Wait to Contact Fisas and Ofcom monday

Please stay away From Talk Talk
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Runcorn TalkTalk  
Worst broadband I’ve ever had and some of the worst customer service
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hastings TalkTalk  
Talktalk boardband is the worst boardand ever the wifi never works its so slow it says connected but we receive no wifi where paying for a boardband that doesn't even work. We tried to leave them as our contract hasn't finished we have to pay awfl a lot of money to leave them. i would never recommend talktalk boardband to anyone. Once we leave talktalk we would never join them again.
Spoke to customer service about this issuse and they didn't even take this matter seriously and didn't even do anything about it.
So were stook with them until our contract ends!!!!!!!
Not a happy customer
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
Where do you start , just appallingly bad, now after cancelling my contract within time they are harassing Every day for money. They need to train some people up properly.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Norfolk TalkTalk  
Absolute joke!!!! Come home tonight after child in hospital to find they’ve taken over my phone line in someone else’s name!!!!! Cannot gain my account back for at least 10 days and was with previous provider for 15 years + words cannot express what a ****** waste of space this company is DO NOT USE!!!!!! BEWARE!!!!! #talktalk
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
St. Helens TalkTalk  
Awful customer service / tech support, no ability to limit specific devices access to wifi.

I tend to change my supplier each year, in last 4 years having been with Virgin, BT and Plusnet. The broadband supply from Talktalk is fine, decent speed and rarely lose service. Two main issues though:

Unlike BT and Plusnet it is not possible to rename a device connecting to your wifi and then manage its access to wifi. This was a great benefit with BT and Plusnet, it meant that i could turn off access to wifi for my children's devices each night. This alone will mean that i will not continue with Talktalk when my contract ends.

Awful tech support/customer service. I lost broadband on Saturday morning only restored on Tuesday. The tech support team (I spoke to 4) all follow the same script, each step seeming to be to get you off the phone for a while.
Call one, day one resolution: "Turn off the modem for half an hour" and phone back if its still not working.

Call 2, day 2, "attach a microfilter to the line (even though the service has worked for 4 months without a microfilter), I didn't have one so they said they wouldn't do anything else until I had received one in the post (still hasn't arrived 3 days later), rather than wait I went out and bought one, unsurprisingly didn't help.
Call 3, day 2, unpleasant unhelpful person, kept talking over me, ignored everything I said, resolution 3, find a screwdriver and take the front off the socket to try the microfilter in the test socket, at this point I asked to move to this being a complaint over how my problem was being handled..
Call 4, complaints team....same checklist for resolution as above, would not do anything until the front of the socket had been removed, I refused as there still no reason to suspect that the socket had suddenly failed with no reason. resolution here to send an engineer 2 days later, threats by phone and text over a £65 fine if not in when engineer called at arranged time.

Day 4, engineer arrives late. wonders why tech support had been insisting on a filter in the test socket. instead resets the modem, service works again, problem resolved, a few minutes work after 4 days.

The tech support team can only seem to follow a script a set troubleshooting pathway, not interested in listening to the circumstances or actually thinking about what might be the cause.

Really poor service
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Solihull TalkTalk  
Only been a customer for 2 hours. Having trouble connecting to router via ethernet cable. Contacted 'technical support' and now I am cancelling my contract. With out doubt the worst company I have ever dealt with, useless.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Berkshire TalkTalk  
Appalling company. I was without broadband for over a month, engineer didn’t turn up on appointment day. When I asked for compensation for the extra amount I’d spent on data etc I was told to write to head office with details. Over 2 months later I’ve just gone round in circles and told that I shouldn’t have been told that as they would never compensate for this! SO much time wasted on all of this. Hours on the phone and writing letter with details. Nothing is worth dealing with this company, don’t touch with a barge pole.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
Chertsey, surrey TalkTalk  
Worst Broadband provider for customer service and use. Multiple drop outs, speed restrictions and the router connection being intentionally disconnected by their system at certain times. Despite multiple conversations the foreign call centre staff still can't grasp the concept Speed isn't total data usage over time! I am on in their own words an unlimited uncapped plan, yet I'm told on numerous occaisions when my connection or streaming stops or i lose connection completely that I have exceeded my data usage for the month because I have downloaded or streamed too much. They state over 30gb-60gb etc in that period. My plan is stated as uncapped and unlimited so they are lying and are too stupid to understand they are openly admitting it. My download speed is limited to 5-6mb/s and I live alone and only stream one device at a time in 1080p HD max so there shouldn't be any issues at all speed wise no matter how much data I've used over a month a day a min or a year! A watchdog governing body needs to stop them doing this and misleading customers illegally. I signed a legally binding contract for 'unlimited' 'uncapped' broadband and are breaking the law by capping my usage. Do not ever use this company if you have a choice.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Leeds TalkTalk  
No No No No No to talk talk
It’s one of the worst broad band services.
All over year I have experienced poor connection and connection drop outs.
Customer services is far more worst than imagination.
I have vacated my property , they are asking me to transfer my account to who ever coming to property next ?? What ??
How in this whole world would I know who is coming next in to the property I am vacating.
I tried to speak to them many times. They keep on transferring calls to other departments. Each time I spend more than an hour over phone - result nothing.

I would definitely say a very big No to talk talk - It’s frustrating and useless , waste of money and time.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Orpington TalkTalk  
My experience with talktalk is beyond words!!
Vile telephone helpline impossible to speak to anyone when you do get through you’re put on hold or hung up on. The email service seems to be run by computer or apes that could not answer one question or acknowledge anything stated in emails. Charges added all over the place payment system that fails then charges you for late payment
NEVER AGAIN
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Yeovil TalkTalk  
If there was no stars to put that wouldn’t be enough,absolutely horrendous customer service,been ignored twice in the space of 10 mins,had to call back repeating myself over and over again...I should have left a long tine ago...I’d like to think I’m a nice guy at for me to put up with this provider I must of been of my head...and I knew better...terrible terrible terrible terrible....rude rude rude rude
Ignorant ignorant ignorant ignorant...do not join this service,...how ever reads this...’go to anyone else but talk talk ...
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Romsey TalkTalk  
The broadband provided by Talktalk has always be slow and the technical support you receive during your contract is poor to say the least. But once you try to change providers. The service will suddenly be come non-existence and they will try to blame whoever you are changing to , even though you are still under contract to them and paying for faster broadband. I would not recommend Talktalk to anyone
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
One of the worse customer care services that i have experienced until now.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Bridgewater TalkTalk  
worst customer service in the history of the planet. Avoid at all costs!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
staunton TalkTalk  
Not the best broad band i've had for service or customer satisfaction
  • Satisfaction
    3 stars
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    2 stars
STOURBRIDGE TalkTalk  
STOURBRIDGE TalkTalk  
Connected in Dec 18 and I am so disappointed.no where near speeds promised but a good enough signal however have failed to provide the £75 voucher promised via USwitch within 90 days. Hours on the phone,many promises and it now about 130 days and another promise it will be sent out in 14 days.Have now contacted ombudsman and seeing if can leave for breach of contract.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Swansea TalkTalk  
I was a long time customer of talktalk, why? Price. That's the only good part of being with talktalk. Where to begin with the bad? Well, half a year in to my first contract, I had no internet signal whatsoever. I contacted talktalk, who said there was no issue, I must have set up the router wrong, when I questioned how it had been running fine for 6 months if I set it up fine, the agent started to state I was lying about the issue. Engineer was finally sent out 2 weeks after my 1st complaint, and it was found that the wire beyond my property boundary had been completely severed! So I most surely was not lying, which talktalk were trying to accuse me of doing.

After this, I was offered compensation and an upgrade on my package for a 12 month period, which I accepted. When moving from the property to a property that had Virgin already installed, I called talktalk to inform them of the move and to enquire how much it would cost to finish the contract early, expecting to have a few months left. At this point I found out they'd actually put me on a 24 month contract as opposed to the 12 month upgrade! Which meant that it would be extortionate for me to leave early. I agreed to an engineer attending to remove the virgin equipment and install the talktalk equipment. When arranging I was informed that no one needed to be present at the property when the installation was taking place, I questioned this as there was a different type of connection altogether in place, 2 managers confirmed that I didn't need to be present.

Fast forward a week after I moved property, I get a phonecall whilst at work from the engineer asking where I was, informed him of what I was told, he stated it was wrong, and that he'd have to come back, he told me to request a weekend appointment to fit around my work. I called talktalk to rearrange the visit, to be told I was being hit with a £70 missed appointment fee, which took 3 hours of arguing to expunge, I then attempted to book the new appointment on a weekend, to be told the engineers don't work weekends, and the accusations of the engineer lying started to fly! A few days of calling and arguing i caved and accepted a weekday appointment. Installation then went smoothly.

The next bill arrived, with a £70 fee! More phonecalls, I had to demand an investigation, 2 weeks later I called to be told I was not allowed to know the outcome of the investigation that determined whether I needed to pay a £70 fee for being misinformed by 2 managers, so more arguing ensued. The fee was eventually refunded through means of me not paying a bill for a few months, and a little bit of compensation was given.

An issue that had fallen to the sidelines was the fact that the TV connection was not working, I attempted to resolve this through the online chat, and was met with the same issue I had with the severed cable, 'sir, everything is fine on our end, you have installed the equipment wrong'. I gave up and haven't used the TV package for 14 months even though I pay extra for it.

Fast forward to February of this year, my contract is coming up for renewal!!! Great! I can finally leave talktalk! I contact virgin, get a set up date, they contact talktalk to make them aware I'm leaving. A week before leaving, I get a bill, which is billed a month in advance??? I call talktalk, inform them that I'm leaving a day after the bill is taken, so is the amount correct considering I'm with them for 1 day of that billing month? Yes, £30 for one day is correct, I then had to explain multiple times to the agent that I was leaving, it finally sank in what I was saying, and I was informed that when the transfer was complete I would receive a revised bill and a refund.

Fast forward to today, I've been gone from talktalk since the beginning of this month, and I've just received another bill!!! I contact talktalk to be told I have to pay the bill as my account hasn't been cancelled and it's all my fault for not contacting them 30 days before leaving as '30 day notice is required to leave any contract', I point out that I am no longer in a contract, I am no longer a customer and that I can't pay the bill as the direct debit is cancelled and that they should be paying me!!! 2 hours and still not resolved.

Ofcom will be contacted!

My advice, pay a little extra and go elsewhere, talktalk are a shocking company, if I had one bad experience I wouldn't think anything of it, but it's consistently been a nightmare!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
West Midlands TalkTalk  
They have much lower costs than competitors but it comes with negatives.

My Wi-Fi hub arrived broken in two parts. When I tried to call them, it took over 30 minutes for them to answer. Keep in mind, I called during a weekday in the morning.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Belfast TalkTalk  
OK i called them at 7.30pm they close at 8pm. so each time i called it connected you can hear the mugs in the back. then they put me on mute. lazy tossers can be bothered to take a call. well im definitely leaving them. im not bothered about speeds but this took the piss
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
BIRMINGHAM TalkTalk  
Avoid avoid avoid!

These people are crooks, apparently my direct debit was rejected and they added a £12.50 fee to my next bill even though I paid by card the next day. Talked to the bank who said no payment was rejected and I had enough money in my bank to cover the cost.

Talk talk are a bunch of thieves and their foreign customer service people are useless and couldn't care less about customer service.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Croydon TalkTalk  
The worse customer service I have EVER experienced. I signed up with Talktalk because they advised me that I would get a £50 voucher from Tesco. I was meant to get this is January and it is towards end March. I have sent about 7 emails, 7 calls and logged 2 complaints and I get told different things every time I call. STILL have not received it. Its a JOKE
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
CARDIFF TalkTalk  
Shocking beyond bad, service drops out, slow internet speed unable to stream programs shocking customer service, online chat is a joke, card payment system dosnt work had to pay by post. Will never use them again!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Baldock TalkTalk  
I cancelled before my activation. Talk Talk had given me an Fibre install and activation date (circa 2 weeks from order) - they cancelled on me the night before and said they'd call again in 10 working days to confirm the revised install date. They blamed openreach (BT). So I called BT and asked if they would commit to an install date if bought their broadband instead. They did... and it was all up and running within the week. Easy. TT Customer service was OK during the cancellation but they couldn't seem to find my order number at first which meant confirming my details via other means. it was all just a bit of pain in the rear. Sorry Talk Talk. Pay peanuts, get monkeys
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
West Lothian UK TalkTalk  
Avoid talk talk broadband, I tuk fast broadband for 12 mounts contract speed is useless have to watch on360p movies, they need only your money thats it, on the end of my contract I leave a mount notice, they still charge me for extra mounts plus double price for no reason , AVOID!!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Southampton TalkTalk  
Every interaction I have with them sucks a piece of my soul from me and makes me question the very fabric of the capitalism, because surely no company so completely and utterly useless and incompetent could be able to be successful??? Have been with them for 5 years and the service has got steadily worse and worse. They use cheap equipment that quickly breaks and becomes faulty. Have had numerous engineers (often from BT openreach) come out to try and fix problems, They fail to actually fix it and then talktalk just fraudulently charge you for the call out on your next bill. It then takes at least an hour of my time to call them up and claim back the money. As far as I'm concerned repeatedly taking money from my account which by their own rules they are not permitted to take (and which as soon as i call up their indian call centre they agree they shouldn't have taken) is not far off theft. I've now left and I'm STILL having to deal with them. They've taken yet more money they shouldn't have. They agreed to refund me but I've now just got an email saying they've only refunded my talktalk account and not by bank account - i'm not a customer anymore, I'm not getting a service from them anymore, why on earth would i want a dormant talk talk account refunded rather than my actual bank account!! the stupidity borders on insanity and for the sake of your own mental health i recommend avoiding like the plague!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
Dean burdon customer service manager is a major asset to the business.

Talk Talk need to raise his pay as he is great as sorting the mess that customers experience.

Thanks to Dean
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Nottingham TalkTalk  
NEVER USE TALK TALK....

Honestly the worst customer service I have ever recieved in my life. I ordered WiFi to be set up in a flat, it got sent out and the engineer arrived to fit it. Was told it would work from the day talk talk activate it. Never worked....The customer service department are so rude, I have had calls where they have hung up on me due to not knowing what is wrong with my service. They won’t give me my refund which I paid when I signed up to talk talk even though I have not even had 1 second of WiFi. They have arranged for BT openreachj to come out to my apartment a few times and have never shown up. Then to find out that they didn’t have the relevant information in order to get BT reach to come out. Talk talk have had me unscrewing plugs, hours and hours on the phone. Time off work. Honestly you would be mad if you ever went with these cowboys. Just look at the review.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hertfordshire TalkTalk  
cheap, but when you get a fault its almost impossible to get it fixed, expect to spend at least 1 hr on the call but from experiance you will need to call several times to get it fixed, in my case 6 hrs 5 calls and they just keep asking you to try this try that, they dont understand the line is totally dead. its actually my elderly mothers phone im trying to sort out and she has been in tears over it and im stressed, my advice dont bother with TT
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
deeside TalkTalk  
Worst servive ever receive.
Not only that the broadband was on but in my pc or my phone it says no connection or its says internet way not be available , its been happeing for 5 days.if u guys dont fix up am leaving and go for sky or bt
TalkTalk  
Really bad customer service, cant understand a word I say, put you on hold for over an hour just to tell you to turn your box off for 20 mins, no channels work
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Middlesbrough TalkTalk  
Support team is useless.
I've had a formal complaint about anonymous caller reject for over 6 months but they have not fixed it. Each time they run through the same script. They expect me to hang on the phone for long periods while they do something else.
One time they called and interupted a call to a friend that I was already on. No warning. They just broke in and disconnected my friend.
It seems they can only work to the script and cannot deviate, even when it is obviously wrong. E.g. calling unable to access the account or mail box, "can you access other web sites? Yes. We will test the line! (It is obviously working!)
Their web pages do not work correctly in any of the common browsers. Their answer is that I should call Microsoft or Google to get it fixed!
It just goes on and on with no effective solutions.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
UK TalkTalk  
The worst service I have ever received.

Slow, terrible customer service, terrible internet.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Tamworth TalkTalk  
Absolutely discusted yet again with the level of service with talk talk. My partner recently signed up for broadband at a deal for 2 years at 19.95 per month. He has then received an email stating after 18 months it would be 33.50? Has now spent 3 days being passed from pillar to post trying to get through different numbers and various emails with success. He finally managed today to speak to someone in South Africa today after asking to cancel the order. He has been charged for the call after being asked to stay on the line to listen to the t&c. As of yet he has not received any emails stating it has been cancelled.
Bognor Regis TalkTalk  
Nightmare!!!!!!!! DONT DO IT from day 1 I had people calling from customer services asking for private details (no I said you should have them) hung up the phone called T Talk direct they said it wasn’t them!!!!!
Then started receiving emails asking for details again contacted T Talk not them.
I had scammers knocking on my door within hrs the info they used could only have come from T Talk inside security leak.
NIGHTMARE customer services HA HA HA HA what a JOKE hrs hrs hrs wasted contracts up now THANK GOD!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    3 stars
North TalkTalk  
Worst broadband provider I have ever had. Slow internet speeds, accusatory customer service staff and totally inflexible approach. They kept losing the change of ownership and cancellation forms I sent for a property I used to live in, so it took 4 months to eventually cancel the service for a house I didn't live in.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bristol TalkTalk  
I have been a customer for many years and have just discovered that they are charging me over £40 on a legacy package and have never informed me of much cheaper options, despite my partial sight. My internet has not been working for several days, and I have spent over 5 hours on the phone or the chat section trying to get some answers. They told me they had rung me and left voice messages. There are no missed calls or voice messages only phone. Seriously, I don't think the word customer figures inter business model
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Brentford TalkTalk  
Absolutely disgusting customer service and broadband services. Intermittent broadband for the past couple of months with a number of calls made to talk talk to ressolve , after hour long phone calls broadband works great for the following week and then back to the usial rubbish! Phoned again today this time an hour and half call with one of theyre useless technicians who kept telling me he would transfer me to a manager but after 10minuts on hold he would re appear back on the end of the phone trying to fill me with more rubbish!!! Just AVOID AT ALL COSTS!!! May seem a good deal and great broadband at first but that soon changes to where it is barely usable.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Swansea TalkTalk  
What a bunch of cowboys. I have been with them 8 years and all I can say is keep an eye on your bills. I found a charge for 6 pounds for a 8 second call I never made. The number didn't even exist . Customer service is awful and based in Thailand. I cancelled my account and am going with bt . May seem cheap but look for hidden charges and service . Never again avoid.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    3 stars
Norfolk TalkTalk  
Talktalk assured me that they would switch so My partner wouldn’t pay anything after the switch date. They failed to do the switch and the other provider took money out of her account the following month.

I’ve spent hours of my time trying to get her money back and and have waited 2 months so far and it still isn’t resolved.

They have sent me around in circles, making it as difficult as possible clearly in the hope that I will give up.

This has to be the worst customer service that I have ever experienced.

I will never go with Talktalk again.

Just don’t put yourself through it.

Must have taken 5-10mins just to get one of their employees to get my postcode right!
TalkTalk  
customer service is crap,had slow internet for mouths all they do is send new router,changing provider next mouth
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
BRIDWATER TalkTalk  
OMG. Just don't bother with these idiots. This is the worst thing I have ever paid money for in my life. Broadband speed started off at 550. Now we never get over 90-100. Downloads so slow and hogs your entire speed so you can't stream tv AND download at the same time. It keeps kicking me off the net and you can't understand a single word the customer service people are saying - and that's IF you can get past the stupid automated service,which down right lies to you. When you can understand what they're saying, the tie to you too!. These so-and-so's should be taken out and shot. Utter garbage. You should be ashamed of yourselves for your sub-human behaviour. I will sue you! I can't even give you the rating you deserve (0 stars), because you can't rate lower than one star! In fact you are even lower than that.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
England TalkTalk  
Absolutely terrible service. They lie all of the time. Everything is a battle with them. They first didn't activate my TV Boost and then didn't take my land-line over but insisted they had. Every phone call lasts over an hour and you get nowhere. Its unnecessarily stressful
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    2 stars
England TalkTalk  
I would advise anyone to think before signing up to talk talk in that time I have had no end of problems numerous calls to the call centre witch is not based in the UK it is the worst provider out there I have was offered fiber at £19.95 when I phoned to complain then 2 days later when I called to say that the complaint still was not resolved they offered me the same deal at £25.oo i called today as they sent me out a new router only one of the cables was not the rifght connection and guess what yes they offered me another deal at wait for it £22.95 I am now in the process of looking for a reliable supplier all I can say is avoid .
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Lanarkshire TalkTalk  
(Month 3 of contract) Absolute jokes! Added charges of £44 what they decided to kindly add on. Had to be put on to 4 different people to discuss this. Was on the phone for over 30 mins to cancel the service they added on. Now on the phone to person number 5 as they to kindly reimburse me of £4.47
Chesterfield TalkTalk  
I have just switched from BT to Talk Talk, after more than 20 years of being a BT customer. I had the superfast BB with the smart hub, which worked fine, no problem. only switched as the price hikes were crippling. So, placed the order to switch using the u-switch website, £70 argos voucher as an incentive, price was great, and opted for the full package. All arrived as scheduled, email on day of switch came through while i was at work, and when i came home, sure enough, my BT hub was flashing orange, and I set up the talk talk hub and tv box, with great ease, all instructions were idiot proof, so made the job a breeze.
I have only rated customer sevice with 3 stars, as i have not had to contact directly, but sure that if i had they would have gained a 5 also.
The connection is by far quicker than the connection i was getting from BT and half the price for the same package.
Thank you Talk Talk for making this a stress free experience.
  • Satisfaction
    5 stars
  • Customer Service
    3 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Dundee TalkTalk  
I’ve been with talk talk for years but will NOT be renewing when my current contract expires in November ... why?

Simply because I found my last bill had an increase charge of £4 for “tv services” ? . Had to spend ages getting through to customer services to find out about the extra charges I knew nothing about. It turns out I was informed by email (more than likely it went in my junk folder therefore not read by me) about the £4 monthly charge for extra tv services I did not want or request ! Yes i was told I’d received an email about the charge and I opted out of receiving the new “tv services” BUT my complaint, and why I will be dumping talk talk is because the email should have had the option to opt in for the new @services” rather than just opting me in mandatorily requiring me to pay an extra £4 per month for something I didn’t ask for or want !

Very naughty talk talk, I’m guessing from the chat I’ve seen online that you will be losing many thousands of customers because of your underhand tactics to charge customers more for extra “services” we do not want or need .... and I will be one of them !!!!
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    3 stars
  • Reliability
    3 stars
Bradford TalkTalk  
Words cannot describe about the appalling service from Talk Talk,this company should be boycotted by its consumers,I’m so glad I moved on to a better broadband provider.Talk Talk does not care for loyalty,I’ve been slapped with an extra surcharge for leaving them despite my contract reaching its end.their call centres are in developing countries,probably because their outsourcing is cheap & with this comes poor service.i regret staying so long with this company & I hope they get their act together before they lose all their customers & go bust.Wheres the communications regulator to investigate their bad customer service?
London TalkTalk  
The broadband isn’t really bad .
But the service is the worst service ever.
Unbelievable!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Lazzari TalkTalk  
Just a basic point: I did talk to someone about the increase in the price of my ISP, which was TISCALI, before TT. They offered me an apparently good deal-one will find out!!!!!!!!!!!! I talked to someone who had an accent which reminded me of living in parts of Lancashire-BUT she was in SOUTH AFRICA. I have found this before with other organisations!!!!!
  • Satisfaction
    3 stars
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    2 stars
CLITHEROE TalkTalk  
New customer. So far so good.
  • Satisfaction
    4 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Cooper TalkTalk  
useless...'' useless email too ineffective and unreliable. You might as well buy a pigeon.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    3 stars
Leeds TalkTalk  
Connection keeps dropping out, only able to communicate with customer service via texts (at your own expense)and often have to wait 30min for a reply so it takes many days and rpt need to verify who you are to speak to anyone. I've spent 2 months of communications and they continue to repeat questions and are no further to a solution
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Herts TalkTalk  
Rubbish service, super slow broadband, and hidden boosts make cost greater than UK based services. Don't be fooled by cheap offer and faster speed - rubbish speed and boosts make it a rip off service
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Yorkshire TalkTalk  
Talk Talk provides the worst service you can imagine : my line was pathetic but it went worse as an "engineer" from Talk Talk came for my neighbor. Then the line went dead. I called them and got an appointment with an engineer 4 days later... The guy never came ! I called Talk Talk and they dismissed me, saying that the engineer is a sub contractor so they could not care less, and that the investigation would last 28 days before they could know what was going on. NEVER GO TO TALK TALK. Service is crap
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
I never leave reviews, but I honestly wouldn’t recommend this service to my worse nightmare, unless you enjoy being woken up in the middle of the night, have your recordings cancel themselves, and when you contact them for help get a robot reading a script to tell you that your broadband is working fine even though you contacted them regarding the TV box (I know my broadband is ok we established that’s how I contacted them). Then when you issue a complaint it takes an independent complaints company to sort the issues out for you, which is great but it took 3 months of nothing happening for the only solution to be I can now get out of my contract penalty free. Until I have found a provider that’s affordable I have a TV box which is really unwatchable unless you like pixelated viewing, or a black screen, I have lost all the additional channels I pay extra for, helpfully done by the technical team who are supposed to help, their solution we will pass you on to someone else who will never call you.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
TalkTalk  
THE WORST EVER PROVIDER!!!!!!!!!!!
I took out TT broadband and only discovered the bad reviews the next day. I have 20 days to cancel TT Broadband and inside 24 hours I’m on my 4th attempt to get it cancelled. THEY ARE INCOMPETENT!!!!!! Lengthy phone calls that end up being cut off. Can’t understand English! They’re systems are down. Etc etc etc. Don’t even think about going with Talk Talk
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Waringstown TalkTalk  
Absolutely appalling I have been phoning this company since October 2018 to cancel my talk talk but every time I meantion to cancel it or want to put in a complaint they hanged up, managed to get through to someone and they said that it wasn’t picking up my post code so she could do it or put a complaint through which I find is a load of bull, I said well the postcode worked for someone just a minute ago before they hanged up on me her response was ooh umm I’m sorry but I’m unable to do it , no worries I’ll keep phoning until something get done NEVER EVER go with this company making sure my friends and family know about this and that they should leave can honestly say and sky is so much better than these fools, absolutely fuming to the extent I can feel my blood boil every time I get on the phone to one of them “advisers” that they like calling themselves
  • Satisfaction
    1 star
Rhondda Cynon taff TalkTalk  
ABSOLUTELY AWFUL ....... WORSE CUSTOMER SERVICER EVER!! When they confirm the engineer is coming on a certain day over the phone they are lieing, and they lie when they say you’ll be given notice. We have had the hub less than 6 months and already needs replacing. Extremely slow with the replacement and you do not get updated in the process; has been over a week without internet we are still have to pay for. Ludicrous absolutely ludicrous.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Ipswich TalkTalk  
AVOID! Terrible customer service over the telephone. Very rude and not willing to help with issues
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Doncaster TalkTalk  
Worst service ever, nothing resolved spent more money and time paying for no internet!
Information not documented but staff and still taking payment when they know it’s not connected.
Bristol TalkTalk  
You only find out just how good a provider is when something goes wrong, and when something goes wrong with TalkTalk they really are dreadful with dealing with customer problems if our experience is anything to go by. Don't be fooled by the slick promises on the website and be prepared to be frustrated by automated phone centres then having to speak to ill informed advisors situated in foreign lands giving conflicting advice. Will be transferring to another provider as soon as possible.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Eastbourne TalkTalk  
Talktalk throttle speeds during peak times which caused my 25mb speed to go down to as low as 0.5mb. I literally spent hours upon hours on the phone to them during which they either didn't listen, sounded bored or tried to charge me for new routers or engineer callouts.

I kept asking them if they throttle speeds and they kept either dodging the question or said no, after months of the exact same issue, there is no other logical explanation other than bandwidth throttling. The issue starts at 7pm and stays till 10.30 after which it always speeds up again. Conveniently enough their senior support staff leave at 10pm so you can't prove it whilst on the phone.

Avoid them like the plague unless you never need the internet during peak times and don't mind support staff that obviously don't want to be doing their job and are reduced to constantly reading out a script.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Blackburn TalkTalk  
BEWARE TALK TALK STEAL FROM CUSTOMERS, TAKE OUT EXTRA SERVICES WITHOUT THEIR PERMISSION AND IGNORE THEM WHEN THEY NEED HELP TO GET THE MONEY BACK!

we have been battling with talk talk since the day we were first supposed to have installation, they messed it up so badly they put the date back and then installed internet into completely the wrong building!!! meaning we had to put our new staff into a temporary office costing us £££ of pounds, once it was eventually sorted out the managers were uninterested in the amount of stress and time and money the incompetent staff had caused us with the mess ups, we have 9 cases outstanding and unanswered with talk talk to date.

then going on further someone took out a second line that we never asked for, no one could answer why this extra line has been taken out, we now have bills coming in for the line we never asked for in addition to the line we already have which is double the price! today talk talk have taken an additional £22 out of our account when they only took money from us 3 weeks ago, this amount they took is not even an amount of our plan its to do with the second line we never asked for!!

I've tried and tried to get hold of someone or a manager as I was assigned one who avoids my calls and ignores me every time, I want my money back that has been taken from me without authorisation, I also want compensation for the money talk talk has lost my business and I want an apology for the stress this has caused me, I have spent hours and hours of my time on the phone to talk talk for weeks now and can never get anyone to help, I have a business to run and the time calling them is sucking out of my working hours is impacting my work and my customers and losing me even more money, I am in the process of filing with a small claims court to recover my losses due to talk talks disregard of any responsibility for their non compliant actions, I will submit this by the end of this week if they have not bothered to get back to me again !

PLEASE IF YOU ARE A SMALL BUSINESS I URGE YOU TO TAKE OUT YOUR BUSINESS BROADBAND ELSEWHERE or you may end up with stress and blood pressure issues through talk talks abysmal service along with losses in money that are a big impact for a small company.

I am just lost for words at what is actually happening and that I'm just being ignored.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Milton Keynes TalkTalk  
Very dissapointed with this service.
I am paying for fibre connection, yet getting slightly faster than dialup speeds.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Gillow Heath TalkTalk  
It is just impossible to speak to someone at TalkTalk, you are sent text messages (which you have to pay for), directed to online Private Messaging or getting the same unhelpful responses on their facebook. It would appear that the provider their security package 'Supersafe' is no longer taking calls and their Philippines call centre has lost their number - or more likely its been removed because the Security provider can't cope with all the calls - who knows, for sure they don't and we probably never will. Delay in supply, shoddy assistance, lack of customer interface, lack of service and an intermittent broadband - it's not just me their facebook is littered with issues. All in all I simply cannot recommend.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Essex TalkTalk  
I think talk talk gives cheaper broadband than other providers but their customer service is unbelievably bad. I think their call center is in India, sometimes they don't understand some simple instructions, bad communication. I was with talk talk many years now. Last time my contract renewal, I called them. Several times after I talked to a machine, someone answered the phone and I told them its my renewal and I'm looking for a good deal. They didn't bother to listen, they just gave me a regular deal which is lot more than I'm currently paying. Basically they told me taken it or leave it. I didn't like the attitude of this female advisor and she got this accent very difficult to understand. I said I'll call later. I called two more times but all occasions I got someone very rude, ignorant with very heavy accent. I got really frustrated and I asked them to terminate my contract at the end of the month and stared to check other providers. After day or two gentleman from talk talk called and asked would I change my mind if he offer this deal and it was a good one and I agreed. I think the biggest problem talk talk have is customer service. I don't mind what country they answer the phones from but they need serious training of customer service, respect, accents etc.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Leicester TalkTalk  
This is the worst company I have ever used for any of their services. The tv signal is so poor that I am paying for channels I cannot receive. Even after purchasing an extra aerial as advised (post contract)
The internet is the slowest I have ever come across and am often going over my data allowance on my mobile devices whilst at home..
I have never been a happy customer with talk talk but they refuse to let me out of my contract without a £200 fee. A complete waste. I wish I had stuck with virgin media. No problem ever with them. Great signal, great tv and great service. Rip on the end of talk talk. Bunch of eeeeejits
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Canbridge TalkTalk  
Please never make a contract with TalkTalk. You will get a worst customer service and poor management. They will argue with a customer to win if you raise a complaint rather than solving problem. They will always reduce speed in peak time . They never value old customer. Once you make a contract with them, they will forget you. Cheapest things always come with the cheapest services.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
TalkTalk  
Talk talk, you are just providing poor service. Lie to your customer and harassing them? Problems for the last 4 month just excuses and when you are finally able to cancel without being slapped with a cancellation fee the next bomb is hitting you. Promised a 7 day cancellation after struggling for 4 month you get a cancellation of 30 days instead. You call them to get it sorted and get told that you have to wait and to call back the day after. Next thing you receive an email stating thank you for staying with talk talk. Just lies and more lies. Luckily I have all the details an witnessesbtoo so I will now take legal action against talk talk. In the meantime they are no longer able to take money out of my account as I've cancelled the directdebit poor service. Lie to your customer and harassing them? Problems for the last 4 month just excuses and when you are finally able to cancel without being slapped with a cancellation fee the next bomb is hitting you. Promised a 7 day cancellation after struggling for 4 month you get a cancellation of 30 days instead. You call them to get it sorted and get told that you have to wait and to call back the day after. Next thing you receive an email stating thank you for staying with talk talk. Just lies and more lies. Luckily I have all the details an witnesses too so I will now take legal action against talk talk. In the meantime they are no longer able to take money out of my account as I've cancelled the directdebit
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Pr267xe TalkTalk  
I wish I could give zero stars. Talk Talk is the worst company ever. We ordered internet one month ago and it still isn’t set up. This is not the worst though: we constantly had to contact them about updates because they did not tell us anything. Also, their customer support is full of incapable employees who are not responding to questions and never know what’s going on. This is really the worst experience, they kept us uncertain and frustrated.
When we wanted to cancel our contract (which didn’t even work yet) they just kept transferring us from one department to another and said that they cannot cancel our account.
This is beyonf frustrating and I do not recommend Tak Talk to anyone!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Glasgow TalkTalk  
The worst company. Unprofessional people, hunging up, not able to formulate easiest answers and provide/explain correct information. Wasting hours on the phone with no result!
TalkTalk  
The worse company from my life
Definitely not recommend
Very poor customer service,spend many hours on the phone for nothing,i try to cancel the contract from few week's now and they still charge me for nothing.
Totally not recommend....run away haw far you can from this company
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
london-preston TalkTalk  
I have been a client of the Talektalk for a long time but lately the service has deteriorated significantly and the way of contact with the client to understand my needs.Soon another contract ends and I will definitely go to another supplier.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Amesbury TalkTalk  
I got broadband from TalkTalk and thr speed of it was atrocious. When using my phone I actually had to turn my wifi off and use my 4G to send videos. If I even breathed on the router it would go into a tizzy. I did a broadband speed test one night and got 620kps.
They say they are the only company that doesn't give you a price hike and that your price will not rise the whole time you are in contract. I was paying £20 and my last bill was £20.18. I know 18p isn't a lot but it's the principle.
My contract was due to expire and I have lost a lot of hair from tearing it out with frustration trying to notify them that I did not want to renew. Such a palava! Their customer service is shocking. When I said I did not want to renew and wouldn't give them a reason, why should I? I mean, I didn't want their broadband. That's reason enough. Because this mustn't have been an acceptable answer I was continuously put on hold and then told that surely there were other people in my household that wanted broadband? I explained I lived alone. I was put on hold and then asked was I moving house? And did the new tenants want broadband? At this stage I was seriously at risk of fracturing my teeth from clenching them so hard. When I finally got them to accept I was leaving I was read out the terms and conditions and told I would have to pay an early termination charge to which I explained that I wasn't terminating early, I was simply not renewing. How could they not comprehend this?
After receiving a letter and an email from them giving me a really good deal on faster fibre broadband which I didn't have because they didn't want me to leave I rang up to enquire. Better the devil you know eh?
I was told... Wait for it... To ring back in two to three months as there was an outstanding balance on my account. I explained I am still in contract, it expired on 20th March, I have never missed a payment and what was this phantom balance? She told me she could not tell me and was unable to offer me a new broadband package.
This company sucks big time. Their letters contradict their actions and no-one seems to have a clue when you ring. Their broadband speeds are useless and they had the cheek to send me an email telling me to return my router and all the wiring etc. to them when finished. I shall... In pieces.
STAY AWAY FROM THESE GUYS.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Banbridge, Northern Ireland TalkTalk  
New customer , didnt work after installation, huge number of phone calls to support, who were clearly not authorised to make any decisions. After two months It was finally fixed( connection not made correctly at the external cabinet to the Fibre link , so i am told!), So after some , and appro 4 hour son the phone, to many many Customer Reps, the situation is resolved, Not a company I would recommend, , find somebody local and small!!, pay the bit extra for better and more personalised service,
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Hereford UK TalkTalk  
Talktalk Business Broadband now down for 5 days ! When I complained they weren't fussed as others had outages for 2 months !! Shoddy service they have no control of as they rely on 3 party's. Avoid like the plague. Guy on phone said I should have gone Virgin.. Not sh/t Sherlock :)
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Newbury TalkTalk  
Not great at all. Broadband is poor but customer service is absolutely awful - if not worse. Don’t use their messaging service - utterly useless. I have been trying to get a refund for weeks now and they are not interested. I will never be using Talk Talk again.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Liverpool TalkTalk  
Customer service is awful. I am moving properties (From a rental into a new build I have purchased). I have been with them for nearly 2 years. Got like 5 months on my contract. Wanted to renew it long term in the new property but I had 2 months where I had no where for the line to go (my new property doesn't want me to add a line into the property as they already have broadband) so for the sake of me having 2 months away from their service they charged a massive early cancelation fee.

Customer service didn't really care about keeping me as a customer. Just seemed a lot more interested in getting the cancelation fee out of me and moving on.

100% will NOT use talk talk again. Disgusted with their customer service team. Very inflexible and considering I've been with them for several years and called to say "Look, I'm going to be homeless staying with family for 2 months but I have a new build property I am moving in to in 2 months, I want to use your service when I am in my own owned property, can we do anything?" and was just told no you have to pay the cancelation fee, put the broadband onto another property (not possible for me) or get a friend to take over the service (I won't have any friends who have no internet that will want to take over my internet service for 5 months. Who does that?)

Awful options. Awful customer service. Very inflexible and just generally unhappy with what I was offered. Would have been more than happy to say something like I still absolutely owe you 5 months of service so I will re-instate those 5 months once I am in a position to receive the service, plus I would have been happy to extend my contract and/or guarantee that I would sign a new contract after that period. Happy to work with them but nope, just wanted rid of me, biggest cash payment they can off me upfront and to shove me on elsewhere. AVOID AVOID AVOID AVOID
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Aldershot TalkTalk  
Talk talk is a RIP off they lie and over charge as soon as your contract is up. Been waiting 3 days for a manager to call about my complaint because they charged me dubble. Then I was scammed with a number linked to them on Google. They didn't even send a email to tell me my contract was up. Do not give talk talk your custom as they don't provide a good service. My connection has never worked properly and they have the cheek to charge me 29 pounds after I was told after contract ended it would only go up by two pounds. P.s talk talk open an English call centre and maybe people wouldn't get scammed because of your company. Because speaking to people reading from scripts doesn't help sort out problems with your gready company
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Durham TalkTalk  
When I first transferred to Talk Talk I was getting reasonable speeds of around 25MB which for our area is reasonably good.
Now I am lucky to get 18MB and that is with a 'BOOST' add on which they charge me £5 per month for the privilege.
What is even worse is that the signal constantly drops, at least every hour it loses all internet signal and I have to wait between 1 to 5 mins for it to come back online.
It is so desperate as I run a business from home that I have taken to using my mobile phone as a hot spot to stay online and get any speed.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
Bedfordshire TalkTalk  
Rubbish bills keep up speed going down.
Customer service worst you can get.
Can't wait for contract to end.
Wrexham TalkTalk  
0


HERE IS MY EXPERIENCE WITH TALKTALK:

My broadband line supposed to go live on 19th of February 2019 . An engineer came on 19th , he set up the line and left , i have connect the router by myself and there was no internet . I called the customer service they said it will go live at 12am midnight . Anyway on the next day there is still no internet , on 20th of February i called the customer service again , on my call they have checked my internet and they have told me there is a network problem so they pass this problem to manchester network team and my internet will be fix within 72 hours ( 3 days ) . On 23rd of February i have called them because there still no internet and after my 72 hours have passed . The customer service team told me again they will make problem as priority and they will send this problem to the network team in manchester , and it will take again 72 hours , this time customer service promised it will get fixed . They told me wait till Thursday 28 of February. I was still patiently waiting still 28th of February but they did not fix . I called on 28th of February and Believe me the customer service told me again they will forward this problem to their manchester team and they will have contact me by 48 hours , today is 2nd of march but still they did not contact me so i called again to customer service in the morning , their customer team feed me lies and tell me network team tried to contact me yesterday. Funny thing she told again their manchester network team will fix this issue within 24 hours ....

My question is if TALKTALK deal this way with their first customer i wonder how they deal with the existing customer . They have puppet customer service team who speak over the phone and basically useless. Talktalk is cheap and cheap service you will get .
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Ilford TalkTalk  
Absolutely rubbish, I have been with talktalk for a month and yet to have any service from them, yet they still charge, the customer service is shocking upto 1 hour on the phone then no conclusion. They are a horrible company and have no respect for the fact you need the service for your business. I’m currently seeking legal advice as they want to charge me for cancellation yet they have not provided any product.
Uttoxeter TalkTalk  
Got a package with internet and TV, completely useless. TV and internet goes down at least 3 times a day very frustrating.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Nottingham TalkTalk  
Got a package with internet and TV, completely useless. TV and internet goes down at least 3 times a day very frustrating.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Nottingham TalkTalk  
The customer service was rubbish; I called to cancel and was held for a long time, then told that the system was down so they couldnt cancel my service. I called back and spend an hour speaking to at least 3 people just to pay the cancellation fee.


the speed in that area was also rubbish, no better spead was available from talktalk
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Leeds TalkTalk  
I needed to save money so my hand was forced into signing up with TalkTalk. I thought 'fiber' meant I was getting fiber optic, but nope, TalkTalk are all about the archaic internet delivery via a phone line. This in turn means I have to sign into the various devices I have that use wi-fi connection regularly. I lose connection daily and have to switch the router on and off which doesn't always solve the issue. The slightest drop of rain wreaks havoc with the connection. The internet is so painfully slow at times that I give up altogether on whatever I'm doing that requires wi-fi. All in all I just keep thinking about the day I can switch my contract again.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Reliability
    2 stars
Wales TalkTalk  
Prior to switching to TalkTalk I contacted them requesting my existing telephone number which I have kept through 5 different providers with no problem.
After the switch over no boddy could contact me and I soon realised they had changed my number with absolutely no information of new number.
I contacted them via online chat and was passed through 3 different people who obviously could stand my annoyance. I was told that the reason was because the old number belonged to last company (I had it before them) and because I didn't ask for it (I did).
Then I rang and spoke to 3 different people who just kept passing me on to the next after them not appeasing me to the reason. I found it very difficult to understand them. I managed to get a complaint registered but then the phone cut off (or hung up on me).
Someone rang me last night and once again I really struggled to understand their accent from abroad somewhere.
I was told the reason I didn't keep my number was again because I didn't request porting of the number (is a land line a mobile?).
Then asked if they could cancel the complaint? What? Absolutely not. He asked if I accepted £10 in credit could the cancel? I politely told them under no circumstances and requested to speak to a person from UK. I was told no.
Overall the broadband is slowish but I didn't expect anything more due to my location on a new estate. The customer service is terrible, hard to understand and arrogant with I sensed a dislike of the the customer.
Next year TalkTalk is binned.
  • Satisfaction
    2 stars
  • Speed
    2 stars
  • Reliability
    3 stars
North Yorkshire TalkTalk  
Broadband regularly crashes and is often too slow. I pay for fibre faster service, but only get 6-7mb at times.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    2 stars
Ayr, Scotland TalkTalk  
Rubbish, in 1969 we put a man on the moon, today talk talk can't provide Internet service, these people are yeast.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Horncastle TalkTalk  
The worst broadband and the customer service I have ever experienced. It took 4 months and more hours than I would like to remember on phonecalls with them to cancel the service after I had moved out of the property. This was because they kept losing the transfer of ownership forms we sent and then didn't seem to understand that the cancellation request was in fact a cancellation request.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bristol TalkTalk  
Worst company I’ve ever come across. Do not go with them. They’ll manipulate you to believe their scam is legit!
2.1mbp average on internet, even tho they state 10mbp on average. NEVER.
DARK OR DHARL, Patrick, Jacob and Mike From complaint department & loyalty team lies to avoid situation / conflict. Poor poor poor. They charge you £2 extra to stop the no ID call without your authorisation and charges you extra. Took out fibre optic line after they promised it’ll be all fixed and will get the speed I want.........3 weeks down the line no internet.
Then they said no cooling off period.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Birmingham TalkTalk  
The worst customer service j have ever experienced! Terrible. Do yourself a favour and do not join talk talk broadband, everything about this company is a joke.
Salford TalkTalk  
Absolutely disgusting and I am not even a customer second day if singing up I asked to cancel due to reviews and call with customer service they try to manipulate me sending me to loyalty team they got a million excuses as to why contract can’t be cancelled until it got to 14 days and then they say it’s cancelles but oh yeh final bill to pay LOL Talk Talk got the wrong customer I am not paying the bill they can take me to court be AVOID AVOID AVOID AVOID AVOID DO NOT TRUST THEM ITS BETTER YOU GO ELSEWHERE!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Nottingham TalkTalk  
Failed to provide me with a functioning email address from day 1. Gave them 6 months to fix it, going in circles with call centre. Had to move on as I couldn't access online account with no email address and got no advance notice of direct debit payments. Now about to get a CCJ for non-payment of early termination fee for a service I didn't receive. Stay clear of TalkTalk!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
SW TalkTalk  
I wouldn’t give this company 1 star just to put it out there! No internet ever despite paying, spent hours an hours on phone 4 different engineers then told you just need to upgrade so we did like mugs to the fibre optic, what fibre optic ?? We never received it, then they telling us we can’t cancel. Non of the staff have a clue what they are taking about, so called managers then come on the phone and have no idea or explanations as to why they can’t provide the internet. Spent over an hour talking to on the phone on number ours occasions going round in circles for them to not do anything for us, they lie and funnily enough don’t cover there tracks very well. PLEASE STAY CLEAR THIS COMPANY.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Never mind TalkTalk  
I called today about renewal no one spoke English and couldn’t understand what I wanted and then I got cut off and on second call was put on hold for ages.... second call was 35 mins and achieved nothing at all. Very disappointed to be honest will move my custom elsewhere... they also gave me the wrong renewal date!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hertfordshire TalkTalk  
If you are thinking of using Talk Talk for Broadband; just don't.. The service in my 30 day trial was terrible; the helpline impossible to deal with. I tried their 30 trial and cancelled within the time; yet they still try and bill me for time after I cancelled; I send complaints but nothing happens.. Utterly useless company..
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
South UK TalkTalk  
Service is slow, it cuts out all the time, can't use multiple devices. Have had it "fixed" numerous times, even had two new routers over the course of our contract. It just sucks. Even living in London it's not possible to get fast, reliable broadband from Talktalk.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
ZERO stars is my preferred rating but wont except it. Customer services are argumentative, nothing ever gets done, and takes ages to answer (non British helpline). Speed is poor and irregular, Website is Poor, they try to over charge with a promise to refund after you have paid. Regular dropouts of connection. Apart from that everything is average. AVOID Like the plague. Try a Broadband supplier instead.
ilford TalkTalk  
Had talk tell me I could get after fibre for an extra £7.50 a month and they had checked the line and they could garuntee me the higher speeds. Never ever got the speed as open reach engineer that came out told me there had always been a fault on my line and that the speed kept slowing down because of fault. Talk talk worst company to get hold of you can't speak to anyone in England , soon as contract is up I'm leaving and will go with plusnet as they respond to faults a lot quicker than the package that talk talk have with open reach. Talk talk might seem cheaper than all the rest but there's a reason for it and it's there shocking service when there's a problem and you do not get the speeds that they say you will get. Hope this review helps if you are thinking of getting Talk talk I can't wait to leave Talk talk
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Carlton in lindrick , worksop TalkTalk  
Shockingly awful service, awfully slow broadband. Would give zero stars if I could.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hertfordshire TalkTalk  
Absolutely disgusting ,slow internet can't even watch a film without it stoping worst ever and I'm getting rid of it simple
Bristol TalkTalk  
Awful. Cut off everyday on and off. Rang to see what they could do and they couldn't do anything. Paid for fibre and the speed was terrible. Very very angry and disspointed with this company
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
NEWARK TalkTalk  
Appalling treament on live chat. Got through security checks and speedtests, the internet then cutout and dropped the chat. I then had to tell a different representative the same security checks and details about the issues of intermittent connectivity.
Currently getting half the advertised speed, intermittent dropouts, slow on all devices. On the third live chat the rep was copy and pasting script at me. Then my options were to pay to have an engineer come out, one thing BT doesn't. Or pay for a new router upgrade that apparently will work at the right speeds that I am already paying for! When typing a response to this information they cut the live chat! We moved to talktalk after a recommendation from a friend for their customer service, great speeds and reliability! Now looking at a different provider.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Winsford TalkTalk  
WORST BROADBAND I HAVE EVER HAD!!!
Consistently unreliable. Should be seeing fibre optic speeds of around a modest 20mb/s but, on a daily basis, I find the speeds dropping to a unbelievable 0.5mb/s. Rendering it useless!
Customer service pathetic and just lie about the joke of a hub. How TalkTalk have been allowed to get away with releasing such a piece of kit this appalling is criminal.
A year long hell experience but thankfully our contract runs out soon.
Would not (and never) recommend this company to anyone ever!
Potential future customers... you have been warned.
AVOID AT ALL COSTS!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Northamptonshire TalkTalk  
lost service. Support shockingly bad.A week now with no service. Support just make it as hard as possible to get support. Just switched provider and It's cheaper.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    1 star
Wiltshire TalkTalk  
very poor customer service, I have no internet access for 2 weeks and still not fixed. very disappointed
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Croydon TalkTalk  
Very bad experience overall - strongly recommend to avoid at all cost!
Basically, the error/issue with the TalkTalk system resulted in multiple attempts to set up the direct debit - which cost me me a lot of time on the telephone, trying to explain the same thing to different people from customer service. Succeeded at avoiding late payment penalty charges - that’s what i thought until i got a massive bill from my mobile phone company for calling TalkTalk customer service!
After spending more time on the phone with customer service (2hrs!) i was promised to be called back by the CEO office - this never happened and i am left with a massive bill, which was due to TalkTalk’s system error!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    5 stars
  • Reliability
    1 star
Aberdeen TalkTalk  
If I could give zero stars I would. Never once received the broadband speed we were promised and the staff were unbelievably unhelpful every time we got in touch, would not recommend.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Scotland TalkTalk  
Very poor service! ! Had no internet for 5 days , they tell me I had to wait in between 8 +1 yesterday so I did No one turned up I phoned them they then said between 1 and 6 no one came -- I took full day off so it cost me £150 + for loss of earnings - imphoned today their offered me £6 yes £6 !! Small claims court here I come
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Stockton on tees TalkTalk  
Very slow very disappointing
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Hinksford TalkTalk  
Ignoring poor service, incoherent customer contact staff and the fact that a "new look" email page has been promised for months without being delivered, this company can be described as EVIL. Ever since it entered a contract with something called "Oath", created by the merger of AOL and Yahoo (two of the worst services ever to pollute the Internet)every item of content in every TalkTalk mail message is stored and available to hundreds of Oath clients. All contact details are also available to these clients, and there is no way in which TalkTalk can be used to avoid this. All privacy has been completely lost, and the user contract between TalkTalk and its customers has been unilaterally amended without agreement. Oath is part of a giant, shadowy company called Verizon which keeps a low profile and specializes in stealth data collection. If you have a choice AVOID TALKTALK COMPLETELY.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
If there were an option of 0 stars I would have gone for that. I am outraged by talk talk. They had set me up 2 accounts against my will - tried to charge me £440 in one month for both! When I didn't pay this they shut off my services! They are intolerable and unempathetic when you try to sort the issues out nicely. They then proceeded to send me faulty equipment. They then set me up on a £10 direct debit phone contract with no consent from myself whatsoever! I have had the same number and been with o2 for a decade - I have no need for extra costs or another SIM card! It has cost me so much money in minutes to get my issues resolved! They also changed my home number 3 times resulting in lost payments and being told I hadn't made the payment! Despite the fact I changed to another provider and cancelled the service they are still trying to charge me!
I have begged, pleaded, I have done it all. And still nothing. I am disgusted in the stress they have caused and the way their whole operation works. Never again.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Ipswich TalkTalk  
I don’t even know why I renewed with talk talk.

They never seem to know what is going on, worst customer service
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
TalkTalk  
Worst Service ever. I have had 8 calls to Talk Talk (Each being 40min to 1 hour and costing £9-£11 per call). Three engineers visit, the service still isn't working. After spending over an hour on the phone yesterday discussing compensation and a refund, I was due a call back today to action this. No call back happened .(This is my 3rd call back that did not happen). We are now having to explain the entire situation again to another person who has no notes about anything and is saying the direct opposite to everything that was discussed in depth for 1 hour yesterday. The service does not work and now its a nightmare to try and leave the contract and get my refund. STAY AWAY FROM TALK TALK, absolute nightmare broadband service and a customer service team that is based all around the world and none of them seem to be able to contact one another. No one does anything, staff in South Africa, Middle East, Philippines and none of these teams are connected. Absolutely appalling, and so far, just calling them to try and get a service to work has cost me close on £80 in phone charges.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
north london TalkTalk  
I have had nothing but trouble with my broadband since the day I signed up with them. I've reported so many times I've given up. Just waiting for my contract period to expire!
  • Reliability
    1 star
Colchester TalkTalk  
1 star because you can't give less. Often no broadband available, no resolution to this issue, and after many hours spent on the phone no compensation. The worst internet provider I have ever used.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hitchin TalkTalk  
Router is rubbish quality and slow service yet im supise to be getting fast fibre and now the has cost increased without being informed for the rubbish I get. Then customer service chat for an hr not solving out n going in circles not being helped or compensated. Only still with because it's contracted. It's a trap n the worst
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Salford TalkTalk  
Worst service I havnt use it at all and they just sanding bills I don't have landline but they said i have to pay I had in October since now still is not working and they are threating by saying they will sand to dept collection instead of fixing my problem only bills and demand it's totally ridicules i dont recommended talk talk
Swansea TalkTalk  
First of all, we made a contract for a year because it was the only provider for newly built house.And it was ok, apart from the total absence of connection every once in a while during the night (no biggie). Then, we had to move out when we discovered that the contract was extended without us knowing for a year ahead, meaning we had to pay 50 % of remaining fee if we wish to cancel, which we did not expect and were not aware of. Next step was the address transfer which took a month, not mentioning being on the phone and chat for hours trying to explain a straightforward actions (they have transferred us to different department numerous times and sent an engineer to the wrong address after us explaining ourselves 100 times) all this while we were still paying the FULL price for so called "broadband", also which, when this all was finally taken care of, turned out to be the usual one (with the speed of 9Mbps download and 0.015 mbps upload against of 60 and 20 minimum promised respectively, as of the contract). A humongous complaint was filled in, of course, which was promised to be dealt with within 24h and been absolutely ignored for more than 3 weeks. After three weeks we had a phone call (thank god), they have sent us an engineer to fix the problem, after which the internet seems to work fine apart from me using 4G at this moment to write this complaint coz there is no connection again. we would love to change the provider but the contract forces us to stay with Talk talk for another long seven months.
If you consider Talk Talk as your future provider please think twice as the company is extremely unprofessional, and their customer service has a long way ahead to improvement.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Edinburgh TalkTalk  
Every Friday Saturday and Sunday our broadband goes off about 8 to 10 times a day worst broadband we have ever had
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Shotts North Lanarkshire TalkTalk  
Worst company ever!!! Charged £200 after service was “disconnected”. Please do chose this company as a provider. There is never ever service. Worst company!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
TalkTalk  
Avoid Poor service constantly problems, daily internet cuts, and when they tell you your free to leave without a charge they still take the money out of your bank account. Been arguing with them for a year to get my money back.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Blyth TalkTalk  
Paying for 38Mb Fibre. It is often so slow!!! Just getting 10Mb
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Penwortham TalkTalk  
It’s absolutely worth nothing. Very slow always less 4mbps ,
Most horrible customer service and follow up .
I will Never recommended talk talk to anyone.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Manchester TalkTalk  
Awful! Customer service is terrible, the Wifi constantly logs you out, WiFi is incredibly slow when it does work!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bath TalkTalk  
I would advise anybody against going with talktalk! I switched to talktalk and was supposed to be on exactly the same package as my previous supplier, 4 months into the contract my tv channels go off and i find i am still being charged by sky. I tell talktalk and they remove package so i now have tv with sky and broadband with talktalk , not only have they given me a new 18 month contact but are charging my 27.00 a month for normal broadband, when i was paying for super fast unlimited with previous supplier! They say I can not get out of the contract and am stuck with being over charged for a service i didnt order!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
spalding TalkTalk  
talktalk customer service is the worst i have ever experienced i was a customer for nearly a year and had problem after problem with poor internet connection i have now switched to vergin media and now works perfect
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
leicestershire TalkTalk  
Avoid, broadband was always inconsistent on connectivity compared to the post office who is cheaper but a much better service. When I was disconnected they charged me a month I didn't use an late payment because I cancelled my direct debit there's no understanding whatsoever they will say anything for your money but aren't interested when your unhappy with there service. Won't ever go back again
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Buxton TalkTalk  
Awful speeds despite paying for the top package. Line keeps dropping and has been down for over a week now. Two engineers have apparently visited and fixed the problem although I am not aware that any have. Customer service is appalling, they avoid questions and give you generic non informative answers. Avoid this company !!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
RUGBY TalkTalk  
They set it up to start working in December it didn’t work I called them several times and they couldn’t find my account every time then when they did I was with technical support for over an hour every time and it would never fix it they wouldn’t send out a engineer if when I asked after the third phone call. Then the modem stopped working I called to cancel which took over an hour and they then said I will be charge a cancellation fee EVEN THOUGH IT HAS NEVER WORKED. They then refused to cancel my contract saying the internet works when it never has and my modem is dead. NEVER USE TALK TALK EVER
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Crouch End London TalkTalk  
Paid for Faster Fiber advertised by Talk Talk at 76 mbs speed. I was actually getting 10 mbs - So basically paying £25 per month for 10 mbs
Switched to EE for £30 per month and immediately getting 70 mbs.

Talk Talk speeds are so slow and they may send an engineer out but they never fix the problem so you are left paying the higher rate for an inferior speed. Once locked into that contract there is no getting out.

The foreign customer service call centre is a nightmare as well.

They ‘arranged’ an engineer to come out. I took a day off work. When no one arrived I called them and they advised that ther was no appointment! Just great!

They arranged another engineer to come out and sort the terrible speed. He arrived at 7am only to tell me the line was dead. I called talk talk and they have cut off the line and told me that I had requested it. Oh yes of course because I enjoy getting up to let an engineer in to come and look at a line I’d asked Talk Talk to come and switch off. They offered no compensation for this inconvenience.

They offered me £5 compensation for the slow speed with is inadequate.

Because I had paid for the month upfront they owed me a rebate. The customer service agent said they would refund that amount to me ‘as a good will gesture’. Haha come of it... a good will gesture. Firstly that’s my money so its got nothing to do with a good will gesture. Sometime I think the call centre staff try wind you up on purpose.

Pay a bit more and get a quality product. EE has excellent customer service and excellent speeds and only £5 extra. It’s a no brainier people.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Chester TalkTalk  
Can never get a good connection never EVER works properly customer service is like listening to someone talk gibberish ultra slow even if I’m the only one on the internet my ps4 can never complete to test network connection and end up having to use my personal hotspot if you are reading this and you haven’t got talktalk good on you DO NOT get it if you already have it you will know what I am talking about
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Jagger TalkTalk  
Internet keeps on getting off and they charge £300 if u want to cancel the contract.
Its like you pay the money to charity.
They will give you nothing
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Leicester TalkTalk  
After receiving my monthly bill which is £25.50 a month as only having broadband with them. Spent 50 mins today on the phone trying to get the extra £4 removed. That they was charging for TV. A lot of typing and waiting on the phone. For her to say sorry we will credit you next month I have better things to do on a Sunday afternoon. When it's not even my mistake
  • Satisfaction
    5 stars
  • Customer Service
    1 star
  • Speed
    5 stars
  • Reliability
    5 stars
Huddersfield TalkTalk  
Keeps dropping out, talk talk website reports all is well.
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    3 stars
  • Reliability
    1 star
Ilminster TalkTalk  
Everything is fine until you need technical help. Be prepared to spend 2 hours or so and multiple tries before you get any kind of satisfaction. The 'technical' advisors read from a script and you have to do the same tests numerous times before they move on. Even though you have identified the problem yourself and they could move straight there, they have to go round and round in a ritual resembling torture. By the time you are done, you are willing to accept anything. When my current contract ends, I'll pay a bit more and go with someone else.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    5 stars
  • Reliability
    5 stars
Sheffield TalkTalk  
Poor service and constant slo-ow fast fibre even though the talktalk router always reports exactly the same broadband speed every time I look at the router data, exactly the same speed every time? If I do a speed test on say BT site etc. I get a report of between 5 to 22 Kbps the router reports 32.64 Kbps every time every day, the email service keeps playing up, stops worink ect. Rubbish company KEEP AWAY
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Manningtree TalkTalk  
DISCUSTED!!!!! Been waiting on hold now for 35 minuets. After not receiving my Telivision Box for 2 months now. Complained twice now.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bolton TalkTalk  
Find calls to talktalk very difficult. Once waited so long for lady to come back that the line went dead. Another time phone put down deliberately or not but no call back. The departments not defined very well. Great difficulty in understanding young lady today, at one point said want to go and refresh myself ! Silent for sone time and then cameback -no explanation. Went to loyalty for better deal and they offered a higher price. Asked as moving but not too sure when as my contract is expiring soon how much will it be if I leave talktalk when I move. First told we cannot possibly tell you ! Asked somebody else and told £9 for each month left on contract. As could be over one year that sounds a lot to me and why that amount for something I am not using. Can understand paying say another month or even two but that sounds unreasonable. Also with all the background shouting,giggling and laughing when read off terms and conditions could not catch them properly so asked could they be posted or emailed, no we cannot do that. I find that a bit strange as I just want to know what I am agreeing to, I would have thought that was breaking the law surely as do not know what I am agreeing to but no interpreters and no fault of my own. Was a very difficult conversation, I was an announcer for years and you need to know how to speak so people can understand you. As so much noise she must have put her mouth right near the mouth piece and spoke louder which really distorted it and seemed a long delay to questions so kept both talking together. Ended up agreeing to everything as my third call. Don’t think about it taking 30mins to an hour. Takes best part of morning or afternoon and afterwards you need a strong drink - or two Anne,
Kingston TalkTalk  
Talk talk is the worst internet service you can go to. Do not buy talktalk the service never works good and the internet is always coming on and off when I’m playing my games or doing my work on computer so I advice anyone of you thatt is reading this to NOT GO TO TALKTALK!!! It’s the worst company I have been with and I can’t wait till my contract is over to I can change. I hate the talk talk internet so much with a passion. And the customer service is so bad you litterly can not talk to anyone of them Indians it's hard to understand
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Enfield TalkTalk  
Honestly saying disgusting experience..
been told that that will get average 49/63 MB peed..could,nt get me over 22.

Spoken to costumer service ,,and been told wait for 14 days..
They only wanted me to wait unless the cooling off period finih..
Got a letter that i may be charged £374.64.a an early exit fee.
total false information.instead of solving my problem they wanted me to wait for 14 days so they can charge me early exit fee..Rubbish Rubbish Rubbish
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
BIRMINGHAM TalkTalk  
DO NOT GO WITH TALKTALK. They are the worst providers ever! We could never ever get a proper connection. Even cost us money through work (working from home) and having to constantly buy data on our phones. I even bought a Giffgaff sim for the kids iPads because they couldn’t ever watch or play on anything!! Whilst still paying for TalkTalk. Then when you want to leave you have to go through a whole massive process which takes forever. They hang up. They claim they can’t hear you down the phone. They claim they don’t understand you as they’re all foreigners. We’ve just gone with B.T and in 1 day of being with them I can’t believe the difference. Stay away or you’ll end up wrapped up in this joke for a full 18 months
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Wirral TalkTalk  
literally the worst company ever. they charge you for absolutely no reason, their customer service team cannot even speak proper english. very dissapointed.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Peterborough TalkTalk  
Dealing with Talktalk technical department is like trying to knit with fog. They must be the worst trained group of supposedly 'technical' people I have ever had the misfortune to have to deal with. TalkTalk would be better of with a million trained monkeys who just pressed random buttons at least occasionally they would get things right. I had one appointment from a talktalk engineer who identified the fault as being outside my property which I already knew as I lost my braodband while OpenReach were working outside. I then had one appointment which was cancelled because TalkTalk said thath I would need to be at home. The second appointment was not made because TalkTalk said that I would not have to be at home after all. A third appointment was just not scheduled at all by Talktalk and finally the fourth appointment was made and I was told I would have to be at home after all. However when the OpenReach engineer arrived he said there was no need for access to the property as obviously the fault was outside, which is what the original Talktalk appointed subcontractor had said at the very start. What a useless load of technically challenged phone operators TalkTalk employed. But if you want to pay peanuts you have to expect monkeys unfortunately they all seem to be incompetant monkeys!
  • Satisfaction
    4 stars
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
Oxfordshire TalkTalk  
Talktalk will only continue to offer disgustingly poor service. I get a text advising im reaching my monlthy maximum which i knew nothing about they then take my Direct debit as normal and suspend my fone and want me to pay the nxt months bill for no apparent reason before the due date. I call them and they say theres engineering works going on wth my line and they dnt know for how long...the agent is super rude and having convos wth others whilst pretending to look into it...apart from this they always have outages...just a complete nitemare company!!!AVOID!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
London TalkTalk  
No customer service whatsoever. Will not help you in any way. Will pass you from advisor to advisor and still reach no resolution. You will have to chase them up and they’ll never call you back like they said they would. I’ve had less than guaranteed speed for over a year and not done anything about it until I decided to leave and they were trying to charge me a £200 bill and after 5/6 hours of non stop calls for two weeks they finally deducted the early termination fee only to tell me I won’t be getting the compensation anymore either that I owed because I’m cancelling. Which by the way I wasn’t meant to be charged early termination fee as one of their own advisors told me they’d waive it as I was in my cooling period from renewing an 18 month contract for them to turn around and say no you’ll be paying a £192 fee or work with us and let us help your broadband. Which they couldn’t do for a year anyway..
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Glasgow TalkTalk  
Exceptionally slow broadband, terrible customer services. Don't fix any issues, fail to put through cancellation requests. takes tedious and painful hours customer services to get anything done (no exageration). Avoid avoid avoid
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
Worst provider ever! Don’t be fooled by marketing strategies and tricks of the trade. Slowest broadband in history. The new TalkTalk Wi-Fi Hub is just a scam, theres no difference at all except the design. Only reason I can’t leave is because our contract hasn’t ended yet. Pay just £5-10 more a month for a far more reliable provider! Save yourself
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
Would not recommend talk talk to anyone. Leave well along. Poor Internet service no custimer service. Dont know how they are still trading.
Bognor Regis TalkTalk  
Please avoid using this provider it is a cowboy outfit. They lie and charge you for a service that they don’t supply. I paid for super fast broadband with an additional charge for a booster service. The maximum speeds I got between 5- 10 on downloads. I was assured I would get minimum speeds up to 24
I am out of contract now and have moved back to VIRGIN I will never ever use TalkTalk for any thing and would advise others to do likewise
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Kent TalkTalk  
Genuinely don't know where to start with TalkTalk. They are honestly the worst company I have every come across. Ever part of their service is the worst you could possibly imagine.

Please if you're reading this, looking for an internet broadband and thinking 'oh yeah all the reviews are pretty bad but it is the cheapest out there I'll just go with them' then don't! Definitely 1000000% worth forking out the extra pound or two a month and going with someone else.

You'll end up spending more money with talk talk anyway as your internet 100% wont work and you'll then ring up and ask why and about 5 days later they'll tell you it's because you don't have fibre so you'll get that for another £5-£10 a month only to find that doesn't work properly so you'll then try and cancel but find out that costs around £120.

Please just take my advise from someone who has probably reviewed only a couple of things in my whole life that it really isn't worth it.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
Just poor in every way I cannot describe how many problems I had with them just not worth it
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Fitzwilliam TalkTalk  
An incredibly poor service from a terrible company. Literally every single thing they do, try to do, or claim to do, is so bad it's almost unbelievable but the other reviews on here along the same lines will at least back it up.

First the actual service you pay for. A rubbish, cheap router is sent out and will regularly drop out. The WiFi range is about 3ft and don't expect signal I'm another room unless your walls are made of cardboard. The service goes off every night as their dynamic line management service kicks in between 11 and 2am so don't try to use your internet then, you should be sleeping, talktalk said.

The customer service is so bad I thought it was a prank, being stupid is standard but I must be getting the premium package because every person I've spoken to is rude, lying and / or obviously doesn't care about their job or their customer. No pride in what they do, and to be fair, if you're sat in a 3ft by 3ft cell I'm Bangalore taking calls from people in the rich 1st world for 12 hours a day while you're paid a few quid a month, why would you care about them.

There isn't a single positive thing about talktalk. Every single thing they offer is a rip off and every single claim they make is a lie. They're not the cheapest, in fact they're one of the most expensive. Their kit isn't any good, it's cheap rubbish from China. Their customer service isn't any good, they don't care and don't have the skills or tools to do the job even if they did give two hoots. Avoid.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Lymm TalkTalk  
Useless customer service.

I've been a customer for over 5 years an never had a problem with the line.

it started when the talktalk router HG635 kept dropping the wifi signal and then asking for the password of devices that were already connected before it dropped every few days and having to reboot the router for the wifi signal to work. When the wifi is dropped, the SSID is not visible so cannot chosen. This increased to 3-4 times a day. Before i contacted TalkTalk CS i did a few checks of my own (my job includes working with networks, routers, switches etc). We had recently bought new cordless house phones and eliminated them from being the cause by disconnected them and went back to the old phones for week and also changed channels on the router but the problem still occurred. My line is good and any device connected by Ethernet had no issues even when the WiFi had dropped, they still worked. I have network points in every room with devices connected via 16 port hub. So with this I narrowed the fault to the router. I called the CS number (0345..) which put me thorough to a utterly useless messaging service. After explaining the issue in full and what i had done to fault find, all they kept doing was line checks and of course it was fine. This went on for over 4hrs after which they said they could book a engineer which will be chargeable (£65). This is useless i thought and contacted them by the Chat window thinking i'll get more joy. Explained the issue and said i had tried the messaging service and what checks i had done to prove the fault to no avail. They did the same test with the same results (Really!!). To be fair the lady did try but the issue returned with gusto after a day. So i contacted them via the chat window again while the wifi was down thinking they have my previous call on record and could check the router (which they can) while the the problem was in effect and see for themselves. Oh no, No records of my previous contact and I had to go through the same palava again after i said the line been checked by themselves numerous times and the fault is with the router. Being that i was chatting to them using my pc in my house which is wired and i confirmed, they couldn't grasp the fact the line was good.
Again they said they can book an engineer at cost. they added that if the router had to be replaced this would be extra £60 and have to (get this..) return the faulty one back to them.
That done it for me and at this point i had enough and bought one of the bay for HG633 for £3 + postage which will arrive in a few days.

I never had a problem with the line and still don't but it seems their script only contains info about the checking of the line and goes blank if anything other than that.
I'm not expecting them to know the environment in my house but if the problem only exists in the house and only on wifi and proven, it does not take a IQ of Albert Einstein to quickly realise the fault is with the router.

Being charge to return a faulty unit on top of being charged for a replacement takes the utter Pee. If this is how they are, i may as well buy a my own router like a draytex router which i had before and was faultless and provided excellent service for the 7 years i had it
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
London TalkTalk  
not very pleased with my broadband speed dont think its up to scratch to what my provider said it would be takes a while to load up my p.c even slower when another item is being used i think what am i paying for i need a new hamster that can run fast in its wheel to help with the speed
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
hughes ave orford warrington TalkTalk  
WORST BROADBAND COMPANY I HAVE EVER USED!

talktalk used to be VERY cheap and you got what you paid for, so they were a go to when you needed some internet on the cheap. but now they are extortionate for what you get, THE INTERNET DROPS OUT, CUSTOMER SERVICE IS POOR, SPEED IS NOT WHAT IS ADVERTISED AND THEY ARE OVERALL POOR.

i will NEVER come back to this company EVER again, i will search for the best deals on providers such as VIRGIN which we have now moved to.

PLEASE for who ever is considering talktalk DONT DO IT! spend an extra £10 or less a month on the bigger branded providers with deals on and just keep switching at the end of your contracts when the deal runs out.

TALKTALK shouldnt even be allowed to provide broadband you might aswell invest in a horse courier to send your emails! it would be way quicker!

just dont do it
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
stapleford TalkTalk  
Just terrible. Broadband has been steadily getting worse to the point where it can't even run basic programmes like Netflix. Customer service is terrible - the staff are so unhelpful and sarcastic and seem to just make things up on the spot. Three engineers sent and still the problem hasn't been fixed - not surprising as (despite telling them there was no problem with the line) two of the engineers were line engineers who weren't qualified to check/fix the broadband.

Switching to Virgin.

Good riddance
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bournemouth TalkTalk  
Do not sign up to talk talk under any circumstances, I’ve been with talk talk twice now, the first time I had very poor broadband speeds and they put the price up mid contract so I left. A few years had passed so I decided to try them again as they were offering a good deal, this was a bad mistake. My broadband speed was below 1MB, arranging repairs was extremely frustrating and time consuming due to the long call waiting times and the call handlers had extremely strong overseas accents so I struggled to understand me and so did they. I arranged a BT open reach engineer and talk talk miss booked the time then tried to charge me a missed appointment time. I opened a complaint and this was handled very inadequately. My broadband was eventually put back online but it continued to disconnect, I tried the online chat as an alternative but this was useless as the time waiting for a reply to each message was about 5 minutes. I finally got through via phone call and explained that it had been more than 28 days since I reported the problem and they had not resolved it so I could leave my contract penalty free, talk talk did not see it like that, the employee said that an engineer needs to come out, when I explained that one had come the previous week he said I was wrong and no one had been out. At this point I was wasting hours on the phone and waiting for my devices to load on the sub 1mb speeds so I ended up paying a penalty to leave as I was so fed up. Defiantly the worst company I have ever dealt with and I will do my best to spread the word of my very bad experience. Talktalk you should be ashamed of yourselves.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
NW England TalkTalk  
Awful experience. The broadband kept dropping out. It’d take almost an hour on every web chat conversation with someone. Web chat sent standard messages unrelated to my query. When I logged a complaint, I received an email to say they’d tried to ring me when they hadn’t. I never received a good speed with them even though I paid for fibre broadband unlimited and it dropped out lots.
Bolton TalkTalk  
Just not a good company. I have experience nothing but irritating service and poor broadband connection. They have outsourced everything but their sales department to overseas so trying to deal with anyone not reading off a script is almost impossible. After having multiple problems at my home address I finally pleaded with them to send an engineer out who fixed the problem. At least we thought so as service has continued to drop for a few hours to days at a time. Its not worth ringing up every time as their tech support go through the same script and I don't have three hour each time to dedicate.

I have tried cancelling today and surprise surprise their call centre for cancellations is overseas. I have 44 days left on my contract and they said there would be a cancellation fee of 27 pounds to leave as it was more that 30 days notice. After explaining to her that I pay 31 pounds a month and so 14 days would be 15 pounds, she then told me I had to ring up on the 14th in order to cancel not to pay the charges.

Frankly the companies customer service is terrible, their prices aren't competitive, they internet is not consistent and there are numerous better companies in the market.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Leeds TalkTalk  
Absolutely disgusting broadband. And horrible customer service. Called them many times issue was never sorted. Never ever gonna use them again.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bradford TalkTalk  
I lost my email facility recently and contacted Talk talk by landline. The call was answered immediately and quickly upgraded to an operator called 'Precuious' who spent an hour patiently talking me (a complete technophobe) through the process. i can't fault the customer service.
  • Satisfaction
    3 stars
  • Customer Service
    5 stars
  • Speed
    3 stars
  • Reliability
    4 stars
Bideford TalkTalk  
I have been with talktalk just over 6 months and have not had a full weeks uninterrupted service yet.
Speed falls to less than 2, I get in touch and it miraculously returns 10 even though they do nothing and can not find a fault. The service is off at least once a week for several hours.

The help people are nice enough, but when I have asked to contact someone to close my contract, and requested evening, I get called early morning and lunchtime when I can not take the call.

The person who rang me last time seemed to be in the middle of his lunch as all I could hear was him chewing and could not understand a word he said.

I have given up on trying to to close the contract, so am going to change back to Plusnet with whom I never had to call them once nor had a single problem on the same line for 4 years.

Do not touch them with a long stick
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
South Wales TalkTalk  
I don’t think I have ever dealt with a more inept and rude company.

I had been with TalkTalk for 18 months, and during that time my internet cut out maybe 11-12 times. Dealing with this means having a one-hour phone call while the company runs a series of ‘tests’, which eventually work aand restore the internet. I would ask them every time, ‘if you can repeatedly fix this reoccurring problem from your end, then why does it keep happening?’. I would receive a vague response. This culminated in December 2018, when I didn’t have any internet whatsoever for two weeks. They were initially reluctant to send out an engineer, and when they finally did, the engineer concluded that the problem was with a faulty router, and that TalkTalk need to send a new one. After another extremely long phone call with yet another rude customer service rep, who repeatedly denied that it is TalkTalk responsibility to send the new router (again, despite THEIR engineer saying otherwise), I was eventually passed onto a manager, who apologised and said that it is indeed their responsibility, and that they would send a new router right away. I might add that no refund was provided for the half a month I had with no internet. I was promised a call from a customer complaints department, which never came.

I cancelled my contract on the 17th December and was told I would have to pay for the following month. I received a bill on the same day for £29, and an email on the 19th December assuring me that that was my final bill. I then received another bill on 16th January for another £29, despite the fact I’d already received an email stating ‘final bill’, and that my final date at the address was the 17th January. I cancelled my direct debit, assuming that this was a mistake on TalkTalk’s end.

Wrong. Apparently, the process is that I was to be charged the full £29 for the dates between the 15th (when the bill is normally generated), and the 17th Jan (my final date), and that I would be reimbursed the difference. None of this was made clear during the cancellation process. Instead, I was charged an additional £12.50 for cancelling the direct debit. When contesting this on the phone with the extremely rude manager, Angelique, I was told that they would never have sent an email out saying ‘final bill’, and that I should have read the terms and conditions. Firstly, they did send that email, I was literally reading it as we spoke and offered to forward it onto her (I wasn’t allowed to), and secondly, I questioned when these terms and conditions were provided to me (they weren’t). Thirdly, Angelique is possibly the rudest manager going. I had to ask her numerous times during the call to stop interrupting me (it didn’t work). And by her saying that they would never send an email that I was literally looking at is tantamount to calling me a liar. Finally, why isn’t this process made clearer? I feel that all of the above is done to deliberately mislead the customer, so they can get that one last additional bit of money from them. Fine, have it. I would pay ten times the amount to not have to deal with your awful internet, and terrible customer service ever again.

If you are reading this, I cannot emphasise strongly enough to you that you should avoid this company at all costs. If you choose not to follow this advice, then I wish you the best of luck with your awful internet, and monthly one-hour phone calls to resolve the issue.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
I’ve just moved over to NOW for my broadband I was with talktalk I was getting 1.5 - 2.7 mps for faster fibre contract since November according to them there was nothing wrong at there end and I would need an engineer to come to my home at my cost ....
Today I’m getting 62.65 mps from now without an engineer visiting TalkTalk will soon be out of business treating there customers so poorly they charged me for finishing early but gave me no rebate on my package for very poor service
I just wish I could attach my speed check graph history on here to just let you all see
Hopefully no more hours on the phone repeating myself several times between customer service reps ....my biggest hate
Burntisland TalkTalk  
Having come to the end of my contact and informing Talk Talk 7 weeks ago that I will not be renewing I received a bill for a months’ services which I have not used. After spending half an hour on the phone to their customer services their conclusion is that I will continue to be billed for these service because my new provide hasn’t informed them they have taken over. I pay the bill, my contact is up, I can surely cancel it???? But no apparently not and I will be taken to court. Absolutely rediculous!! Don’t touch these morons with a barge pole
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Newcastle-Under-Lyme TalkTalk  
Slow service. Diabolical customer services. Impossible to contact. Rude. Inneficient. Very very expensive. Duplicitous in every detail. This is one of the shiftiest companies going.

Do Not Use under any circumstances.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Exeter TalkTalk  
Horrid broadband service.
The installation of the Internet was made on December 8, but it could not be finished. First, they informed me that there was an obstruction in the conduit to pass the cable, second that there was a data problem and finally, a month later they told us that it was necessary to cancel the contract and make a new one because the previous one was not well done. We were all Christmas without Internet service. We received messages saying that the service was alive. On top of this we received a bill informing us that they would charge us for the service. After several calls they assured us that everything was cancelled and days later the bank debited us the money. Now we are claiming the refund and without any answer.
All this situation has caused several problems to my family, we have spent a month without Internet service, wasting time and money. We have been in touch with TalkTalk by email and telephone, however, nobody has ever contacted us. We asked to speak with a supervisor or someone responsible from the company, but they said that it was not possible, they cancelled the contract due to their inability to connect the service, they also charged us for the unsuccessfully service and now nobody answers to return our money. What other new thing could we expect if, beyond cancelling the contract, we continue wasting time and money.
When are we suppose to have our money back?
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
YORK TalkTalk  
The old adage of getting what you pay for certainly rings true for TalkTalk. I was lulled into a false sense of value when i decided to switch to this ISP, as they were offering the same speed as my previous provider but at roughly £7.50 cheaper per month. This lower price is all well and good, however due to their faulty routers, of which I have had 2 replacements, and poor service, i found i was often left without reliable internet and would have much preferred a slower speed and stable connection. Overall i'd say if you are considering TalkTalk because you want a reliable fast connection, you should consider spending the extra cash to use BT or Sky. Further to this, the customer service from TalkTalk is appalling, they will do anything to shirt responsibility, and save themselves money wherever possible. Their basic "super routers" are prone to failure as their help forums can testify, however if you want a reliable router, so as to have a stable connection, in their "TalkTalk Hub" they will try and charge you £30 for the privilege. I would wholly recommend anyone to steer clear.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    3 stars
  • Reliability
    1 star
Worcester TalkTalk  
Took over a sandwich shop business on the 27th November 2018. The previous business had used the same number and talk talk for 10 years so you can imagine how important it was for us to keep the same number
Prior to this the previous owner had been in touch to inform them of the takeover. We were sent a change of ownership form which was complete and sent on the 28th.
Mid December I called as no payment had been set up on my account only to find that it was still in the previous owners details and they would not discuss anything over the phone with me despite it being on the notes that I had been given authorisation by the previous owner to do so. When I asked what had happened to the change of ownership again, cannot discuss and I would need to find the previous owner.
Finally got the owner to call up, never received the forms so sent some more out.
While waiting for ANOTHER form, we received several emails and letters stating “sorry you are leaving” with disconnection dates.
Please bare in mind that the account was under a ‘Mrs Chief Accountant’ who is not even a real person. This was attempted to be explained several times but fell on deaf ears.
Managed to sort that out, same again, ‘sorry you are leaving us. Tried to call, can’t discuss blah blah blah.(they did however tell me if I knew the password they would discuss everything with me even though my birth certificate doesn’t say ‘chief accountant’) data protection.... really?
So I went to BT asked if I can join them with the same number, said yes, jobs a good en. BT then contact me to tell me talk talk we’re holding the line so I couldn’t have the same number so stopped going forward with them and cancelled all services on the 25th of Jan with BT. I called talk talk to ask the cancel my transfer and I will be staying with them, they first told me it was too late and I’d have to start again with a new number, wasn’t happy. They then changed their tune and said as long as BT had cancelled their line takeover then our services will resume as normal. I had confirmation that BT had cancelled so all was good.
Got to work this morning to discover talk talk had disconnected our line after receiving no calls for a few hours.
Phoned talk talk, they say it’s BT’s fault, and jay their colleague did not say we would continue services, I have insisted the calls I made are listened to as the guy I spoke to did say that. Was pretty much called a liar a few times.
Then when I asked what I was supppsed to do about the 500 menus I have printed, the new shop front sign and all the custom we have lost and potential are going to permenantly lose due to this mess, I was informed that it’s not talk talk responsibility, but if I was misinformed then they would speak to the person responsible and inform them they have given out incorrect information.
I’m now waiting 3/5 working days for someone to listen to my previous calls, see i am telling the truth and do naff all about it.
If you want someone to read from a screen the same scripted crap over and over, not understand a word you are saying, say nothing is their fault, have information lost etc then go with talk talk.
This has potentially lost me thousands of pounds, many customers, and I can’t even have the number back with a different company.
The last 3 weeks have been absolutely disgusting and I’ve wasted hours on the phone to them for nothing. Do they care? No but they tell you they know how you feel.
Sorry hun, didn’t realised you call centre folk were self employed and relied on having us meer mortals phone you up so you can afford to pay your bills. Bore off
  • Satisfaction
    1 star
  • Customer Service
    1 star
Castleford TalkTalk  
My broadband was out for around 10 days. Not TalkTalk's fault - that was BT failing to fix a line properly. But my 5-6 engagements with TalkTalk faults department & customer service ranged from unhelpful to unhelpful and pretty rude. For not being able to work (and earn a living), or do anything else requiring broadband for a week and a half I was offered ... £8 compensation. Tp put this in perspective, when something similar happened with Plusnet at my partner's place, she was offered a free new router, a month's service free and a cheaper monthly tariff. And they were nice. TalkTalk? Bye bye.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
London TalkTalk  
Having been a customer of both sky and virgin before joining TalkTalk I can honestly say I am delighted with the service. It's cheaper, more reliable and faster, I have had no problems. Thank you, would recommend TalkTalk to everyone.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Letchworth garden city TalkTalk  
Pay for 17mbps get 3-4mbps, laggy, cannot play games, stream, and sit at screen for hours trying to do anything, and only 2 of us here! With only one device on at a time! Disgusting, not fit for purpose, send you round the houses, expecting you to chase and csll everyone to solve thier poor service. Don't listen, don't redpect customers, lie and fob customers off, complete failure of contract hence ileagal practice and now in court with myself. Will say thankyou tho for refusing to give me a refund as now added 8% interest and has gone from hundreds to thousands. Woohoo....thanks for the money! Haha
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Uk TalkTalk  
This company is a scam, they selectivity reduce bandwidth, which is why lots of people dont get a stable internet connection. On top of that they work with ookla one of the companies who run the speed tests and selectivity increase bandwidth when running a speed test so it looks like you have good speeds when you dont. They are such a dodgy company. There customer service advisers have no idea this happens which is why they always think people are getting the speed they pay for when they really dont, so there is no real point dealing with them. I wish the uk had better laws regarding how these comapnies can operate because what they are doing is illegal, if i pay for a pizza and only get served a slice that company is stealing from me...well if i pay for 30mb/per second and only realisticly get 230kb per second when running a private download test (not one of the ones talk talk speeds up when they are running) well thats fraud. Thing is talk talks customer service team probally have no idea this happens and maybe even some of there tec team, hence why they cant help out....all in all avoid this company like the plague.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hornchurch TalkTalk  
Bad Shortcomings of Talk Talk in their service
1. When they could not install the service, we had to communicate with them, because they never contacted us on their own initiative.
2. We spent a lot of time in calls and emails.
3. There was no follow-up of our case, each person who attended us gave us different information.
4. We did not have access to any supervisor or other person that we considered responsible to process our concerns.
5. We never knew exactly what the problem was. We felt lack of transparency and vague and generic answers.
6. They never met deadlines or the things they told us; If you can take your own actions like calling your bank and blocking any transaction.
7. We should have trusted our instinct more, anything as unpredictable as it seems to have happened to us.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
YORK TalkTalk  
Dreadful customer service. Waited over an hour to be connected to an advisor and was either cut off or had the phone put down. Procedure for getting a fault issue remedied is complex and ineffective. Finally got through and been on hold while she sorts out an error on their system as she can’t get my account up. I’m a little suspicious that this is a tactic to get me to just give up and hang up. All I want to know is how to end my service with them. I’ve now been cut off again ! Absolutely dreadful
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Essex TalkTalk  
The real nightmare with TalkTalk begins when you try to leave. A month before my contract expired I used chat to cancel the contract and was assured this would be done. I kept a copy of the chat transcript. When nothing happened I rang them and went through to their call centre in the Philippines. They denied both that the chat had taken place and that I had cancelled my contract. After being hung up on twice I was told I could not cancel my contract and would have to keep on paying, this by people who have a very basic understanding of the English language, and apparently cannot understand it at all. In despair I contacted the Chief EXecutive Tristia Harrison (I wonder what she does all day for her millions) who then got someone from her office to contact me, who assured me verbally and by email that my contract and services would expire on the correct date, my DD would be cancelled and I would not be charged for the final month. Lo and behold, the end of the month has come around, my DD has not been cancelled and I have been billed £30 odd pounds for next month even though I am out of contract and my contract has supposedly been cancelled!! If there was proper oversight by the authorities in this country this company would not be allowed to trade. They are basically a bad PR company piggybacking on the back of BT. Charlatans and frauds.
Ludlow TalkTalk  
One of the worst customer service ever .I really don't understand how they are operating stay away any potential new customers. They even left a hard search on my credit file even though they owed me money ..
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
WALSALL TalkTalk  
Today I have contacted trading standards and would please please ask anybody else who has been subject to this do the same Thank you

In Jan 2019 I received a email stating my free Talk talk TV would cost £4.00 from Feb (see enclosed )
I went on line chat to object to this rise and was told it only the broad band was price guaranteed I said I had a contract and now you are trying to change and again told only broadband was subject to contract.
This I said was untrue as what I took out was clearly there Fast Fibre with TV Package (see enclose contact)
She tried to insist it was only broadband which I said was incorrect and as you are changing my contract I have the right to leave.
She went away and then came back and said she would remove the charges I asked for confirmation in write.
24-1-19 Called customer services as nothing in writing
Went through the whole not guaranteed contract broadband only etc
Then said she would remove it and when I asked how it all worked she said some people don’t mind paying the £4.00 but if you object we remove it.
This I find to be 100% wrong if that was the case it should be on the email also the fact it is a change to customer material detriment is should be cleanly shown you have the right to leave without charge
In my view nobody would willing pay £4.00 for something that was free at time of contract and the most likely people to be fooled tricked conned into doing so are the older more venerable customers I do hope you can act on this for their sake
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Durham TalkTalk  
If I could give this company a 0 I would. After 3 months of intermitant broadband and constant calls, we told told our only option was to upgrade to super fast. We did this at extra charges and set up a new contract. We have had the same issues so decided to cancel during the 30 day period and they have tried to roll us back to our old contract to pay a leaving few. Needless to say that wasn't happening, we should have been compensated for not being able to use it. They have just put a block on our telephone number even though we have had to give 30 days notice.Terrible customer services.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Swansea TalkTalk  
It works, may be not the best though. Customer service is probably the worst I have ever experienced, you get past from person to person with little satisfaction. Will not renew when contract is up.
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    3 stars
Chichester TalkTalk  
Absolutely diabolical customer service. Slow and unreliable broadband. Router must be turned off and on frequently to get wifi!!
Several times complained, until after spending 3 hours on the phone talking to the technical team only to be told that it could be a router problem. My mistake not to have left talk-talk years ago. Definitely not value for money!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
TalkTalk  
Broadband drops out and slow speeds
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
HEMEL HEMPSTEAD TalkTalk  
Have been with Talktalk and Tiscali for nearly 20 years and and up until 6 months ago have had excellent service. However, after renewing my contract for 18 months the service have been poor. The customer service is still good but in spite of their efforts, the problems are still there. I can't recommend the broadband
  • Satisfaction
    2 stars
  • Customer Service
    5 stars
  • Speed
    2 stars
  • Reliability
    2 stars
Daventry TalkTalk  
I can’t even play a game of fifa without disconnecting or anything without it holding internett for 5 minutes would be a good idea
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
J TalkTalk  
Worst company ever been with. Paid for a phone line for 6 months that we didnt have, couldnt call out or recieve calls. Called talk talk repeatly only to get the automated line which kept telling us nothing wrong with the line. Finally aft 6 months told us we had 2 phone numbers this was the reason,asked for a refund for the 6 months only to get £12.50 back. Cant wait for my contract to end,and will never recomend talk talk to anyone.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Aberdeen TalkTalk  
if i could leave no stars i would. i have been with talk talk for 4 very miserable months. since the day i moved in i have been plaqued with problems and spent over 85% of time with NO internet. advised i cannot cancel. having spent a total of 2.5 hours today on phone explaining that i am paying for a service that i have not received. finally the advisor spoke to her manager and guess what they will waive charges!!hooray. immediately after i recieve an email with my charges!!!!!
called back a further 31 minutes on the phone telling me nothing on account to say waived! another period of silence whilst she spoke to someone else and then confirmed they would waive charges. have requested an email of confirmation which hasnt come through as of yet!!!!!!!!!!!! funny the one with charges came through in seconds.
if you are considering joining TT then DONT
if you need to leave allocate a day in your life that u can waste sitting on the phone repeating yourself constantly and you may just get to leave....
when i asked her if she would pay for something she wasnt getting she replied NO so where does the hardship come from. As for the calls being recorded to allow staff training...i think this must have been missed. i have not had a single succesful call with them ever in fact i have had no internet since xmas but i couldnt face the long drawn out tech calls asking me to confirm the switch ( their enginneer fitted ) and the serial number of the router they supplied to me followed by reset it ........ to still have none. was passed to complaints but as i missed their calls to my home numberb during the working day when i informed them i worked full time and gave work and mobile number they couldnt get hold of me.
I dont think they retain any customers through good service just make it nigh on impossible to leave!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
grantham TalkTalk  
Awful service, unfortunately I am a customer with Talk Talk and in a contract with them for the next 17 months. The customer did seem to have improved a couple of years ago after several years of awful customer service now it seems to have got back that way. My broadband recently cut out on me, was fixed after 3 days so for 3 days I didn't have access to broadband when I work from home so I had to travel into the office every day which cost me time and money then when I claimed for compensation they offered me £3.50 which was a complete insult. Terrible service, wouldn't renew with them again, should have learnt from the first time but because of a good Sky Sports they got me back, but not falling for that trick again
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Wakefield TalkTalk  
Absolutely *****, all the negative comments that have been posted on this website about TalkTalk is 100% and I can relate to every situation. Eg, promised upto 40MB and only get like 5MB. This is surprising as my area has fibre and those without fibre optic and are with another company get more than me! Even though they’re are promised less MBs. Overall ******* *****. Would never reccommend this to anyone. In fact I’m going to advert you guys to neighbours, friends and family in a negative manner. Taking the piss mate
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Unknown location TalkTalk  
By far the worst possible internet ever. Rude staff and disgusting services! Do not go with talk talk! My 4G is faster absolute disgrace
Don’t use this TalkTalk  
Constantly crashing or just not working with both wired and wireless. I’ve been with talktalk over a year and sadly can’t leave till my contract is up unless I pay out of it. Worst broadband ever. I’ve had my box replaced, they’ve meant to send me ANOTHER box which never showed. They was also meant to send me a new wire for the internet connection which never arrived. Their customer service is so scripted and no one really has a clue about broadband. Worst company ever. And trying to get through to them when there is a problem (monthly) is made impossible.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Milton Keynes TalkTalk  
Terrible internet provider & will never use Talk Talk again.

Decided to give them a go due to a cheaper tv package which included sports compared to other providers. Won’t again though!

At start of contract it wasn’t too bad but as time progressed the internet was so intermittent and more off than on. Took me a life time to get in touch with customer services who said they won’t replace the router as it’s the latest one.

If you do decide to switch to Talk Talk, you’ll pay for a service that you don’t actually get! AVOID AVOID AVOID!!!
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Wolverhampton TalkTalk  
Made the appointment and waiting in all day and never turned up. I called up and they said the whole thing had been cancelled and I’d need to book another appointment. The worst service in every way. Avoid
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Brighton TalkTalk  
The Wi-Fi is so slow even though the workers say it's fine.It took my brother a week to download a game and he's had a literal mental breakdown over the speed of the wifi.Our ping should be 0-3 and it has gone up to 50000
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Manchester TalkTalk  
Terrible service will not renew contract. Gave reported them to trading standards for selling me a hassle free upgrade and then charging me for a router that should have been free.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
Southampton TalkTalk  
The law should really provide some protection for such shoddy operations as there is simply no redress when things go wrong.
I’ve made myself ill by trying to resolve issues with Talk Talk over the last 12 months. Arrogant, incompetent, false. The situation no better today than it was on the day I first reported it.
I wish I had the wherewithal to set up a forum of the thousands of enraged users prepared to come together for some sort of class action against this shockingly fraudulent outfit.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Devon TalkTalk  
Very slow and unreliable fibre, often having speeds of less than 1 Mbps with a promised speed of 40Mbps. Regularly have to restart the router. Also they don't allow connections to VPN which makes working from home difficult. Would not recommend to anyone. Customer support is not helpful. Now switching to BT, they are charging me to terminate the contract but I can't put up with it any longer.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Chester TalkTalk  
AVOID AVOID AVOID
Absolutely the worst service provider I have ever dealt with. We decided to change to Talk Talk from Sky, received the router then was told it'll take weeks for it to be connected. We decided to change our minds and went back to Sky at which Talk Talk decided to charge us 56.50 for a service that we never used. We phoned Talk Talk to discuss the situation just to be patronised for an hour by a vile person an the "Helpline".This firm should be shut down by the ombudsman as they are conning people.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Worcester TalkTalk  
Not helpful signal kept failing contacted talk talk to get a new router they refused to give do not to go with them
  • Satisfaction
    2 stars
  • Reliability
    2 stars
London TalkTalk  
@TalkTalk
My mother who is 74 has been repeated lied to by talk talk and basically conned, now I'm trying to switch from talktalk the blatant mis information from talktalk is astonishing and immoral, even though the contract ends on the 31st Jan 2019 and have given more than 30 days notice (I was told that I could only initiate cancellation exactly 30 days before end of contract, this turned out to be another untruth), my mum received a letter today saying there will be an early cancellation charge, when I rang talktalk, Emma customer services said this was a 'mistake'. Talktalk practises are immoral and at times have been bullying to my mum who is not in good health and is 74 years old, shame on you talktalk
  • Speed
    2 stars
  • Reliability
    3 stars
Croydon TalkTalk  
If you don't need any support then TT is for you. I don't and so I'm very happy with TT. I get a stable 36mb download and 9.5 upload. Of course I dumped the TT free router as it was rubbish. I have a Netgear D7000v2 its just replaced an N600. Always use Netgear stuff. Cheap reliable and that's all I need. Been a customer since 2010..upgraded to Fibre just as soon as it was available. Only get Internet and calls from TT never tried the TV package.
  • Satisfaction
    4 stars
  • Customer Service
    2 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Billericay Essex TalkTalk  
So this is THE worst broadband provider I have ever had the misfortune of dealing with. Broadband package i purchased was apparently "super fast" well that is not the case should of be labelled "super slow". Contacting their customer services department is like talking to a five year old child. A conversation that should take five minutes lasts 40 to 50 minutes! Then the problem still isnt resolved. Its just going round and round in circles. I'm honestly amazed that this company is still open. I advise anyone thinking of going with TalkTalk to pay the extra few pounds a month and go with a reputable company it will save you the headache of no existent broadband and the worst customer services interactions ive ever had!. AVOID.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
North Yorkshire TalkTalk  
Very bad. They are offering fibre optic broadband but the average speed is 11. Waste of money.
Yeovil TalkTalk  
In November Watching 4K streams one day on 34mbps the next nothing 1.4mbps online chat with talktalk ho your using to many devices we can upgrade you to our top 64mbps contract as your contract ends at 8 February
, no just put me back to 34mbps we will check you need an engineer to your house to check equipment?. Cost £40-£60 ...
Well we are going on holiday for a month in December I will leave it till then .
16 January first log in for 30 days 2.1 mbps back to chat hi we can give you our top speed tomorrow if you sign up now to new contact 64mbps ! Why can you not supply what I’m paying for, I will have to pass you over to our tech team blah blah blah over an hour later I can have new contact speeds tomorrow but if I don’t sign up they will have to send out engineer to check my equipment charge @ £40-£60 do you want us to arrange an engineer..no I think I will check out my other options ie new supplier , well then sir do you want me to send out an engineer or not .........
I’ve left them I wonder how many have been duped this way if they can supply 64mbps tomorrow why do I need an engineer for 34mdps today ...oh yes a NEW contract that your tied to work that one out
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Fife TalkTalk  
Worst internet provider I've ever experienced. I advise anyone who doesn't want to be waiting for an internet page to load for 5 minutes practically every instance to avoid talk talk.

Have had the unpleasant experience of using them twice, in two varying locations, and both have been the worst internet speeds I've ever encountered.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Maldon TalkTalk  
Extremely bad to non-existent customer service. My broadband service failed after being a customer for +10 years, multiple technician visits couldn't fix the problem and when I left, TalkTalk wasn't even able to port my number to the new provider, whilst they are required by law to allow this. Don't try phoning their hotline, it's a complete waste of time.
  • Speed
    3 stars
London TalkTalk  
I joined Talk Talk a year ago and the first week I was without any services as they had not instigated the change over I was told by an Open-reach engineer who sorted the issue.
Since then my router has shown no internet weekly but I got round the issue by resetting it. Phoning them was a lengthy nightmare.
This month my contract ends and they wanted to increase my the price by £10 and was told there was no negotiation therefore I decided any other provider was worth a try.
I have signed up with another company but Talk Talk cut me off a week before transferring over. After hours spent on the phone, getting cut off they have left me without a service for a week now. Further insult a landline number I have been able to retain for 18 yrs they have not transferred over so may be lost to me forever. Even BT never lost it when they dealt with all services. I am just waiting to see what the final bill holds but really don't hold much hope that they wont cause problems with that too. Tonight will find out if I finally have a service with the new provider. Will never use them again.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    3 stars
  • Reliability
    2 stars
Kent TalkTalk  
Worst service EVER. My connection was supposed to be a fast fibre; it worked at times and when it did it was super slow. If you want to leave them, God be with you; the guy pretended he could not find my account (lol), when he did, I have been put on hold for 40 minutes and then someone decided to hang up the phone. This happened 4 times in a row. I only managed to quit when I threatened them with a legal action. Im so glad this is over. Never join Talktalk.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Manchester TalkTalk  
If I could rate no stars I would. Worst tv and broadband provider I have ever come across. There’s a reason they are cheap. Customer service are rude, had the phone put down twice, when talking to a manager he accused me of lying about the situation. I have had rubbish internet since joining them but still stuck with it, he cancelld my services but still asked for payment which i refused and cancelled my contract. Better paying bit extra and having decent tv and broadband. No one use them!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
East Grinstead TalkTalk  
Worst internet provider ever! i’ve been with them for only 6 months and since then every friday evening the internet is down. Customer service tell you to call back in 3 hours by which time they are closed. 3 times the outage took the entire weekend before it was sorted out. Complete lack of responsibility by talk talk. I had to spend over £30 in mobile hot spot charges to be able to have internet. I work from home so reliable internet is of huge importance to me but as soon as my contract is over im moving back to sky. I had never any issues with them. Now i know why you pay a bit extra at Sky but its worth paying it.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Edinburgh TalkTalk  
Honestly I don't enjoy leaving poor reviews. This occasion however is a must.

Stay clear away from this frundulent company, who only seem to care about getting an order placed.

My issue should have been resolved with them as I spent at least an hour on the phone. The manager gave me reassurance, my issue persists.

The complaints department hangs up like literally stay well clear.

I have never been this shocked at an appalling service.

I will be leaving reviews elsewhere.

Stay away, they will lie and make excuse.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Nw104hh TalkTalk  
Absolutely shocking customer service - was not able to cancel my broadband despite calling 20 times over the course 3 weeks because the "system was down"
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
TalkTalk  
First time writing a review, but I am absolutely disgusted at the service talk talk has provided! There is a fault with my internet and after 4 weeks of no internet 2 engineer visits (3 days booked off work) and countless phone calls to talk talk it is still not resolved and the 3rd engineer did not turn up! When I contacted them again to inform them of this they basically called me a lier and said the appt was never made! So another day off work wasted! Would not recommend anybody to use this service.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Uk TalkTalk  
I’ve never complained in my life. BUT I’m utterly shocked at this “service” been with talk talk for 6 weeks. Not had a single day of internet. I’ve had 2 engineers out who left not fixing the problem. I have been on the phone to them for literally 8.5 hours repeating the exact problem to different agents. I’ve been assigned a “dedicated agent to fix the issue” told to wait another 72 hours... call them back and they closed my case saying it’s fixed. Mean while they are still taking my money and haven’t refunded me or fixed the issue.
Wellingborough TalkTalk  
I had bad experiences with talktalk with most of them the best one ever he can understand and do good service is Eli. The talktalk should improve the service because when the system is not clear enough and most of the customer service they are not professional.
TalkTalk  
I have reported a fault in July 2018, the internet drops out a few times a week. I called the fault line and ended up in the mobile phone txt loop, this happened several times, and as soon as you think your getting somewhere, the person at the other end of the system had to finish for the day, so it started again the next day... this went of for far too long, that i gave up, and just put up with it dropping out.. Now over the last few months the drop out problem has escalated to dozens of times a day. SO i started last week on the endless TXT loop again, this time i was able to arrange an engineer to come out and look at the problem at the cost of £60, and a further £30 if there was a fault our end, so i said YES send the engineer!. this resulted in two txt hyperlink to confirm who i am, i followed the two links to confirm my ID, to be sent a TXT and hr later saying they cant confirm my ID and the job has been canceled... This was the last straw.. I called plus net and signed up there and then. Today i received an email from talk talk saying sorry your leaving and there is a £68.00 charge for leaving the contract early. I called the customer service number on the email, to tell them im not happy with the exit charge as they have not upheld there end of the contract in providing me a reliable internet connection. 50mins later im talking to a stroppy south African "manager" who is adamant that they need 28 days to fix the fault, I pointed out to him the fault has been present since July 2018, and that the 28 days have expired, he refuses this and that the 28 days run from last weeks report of the "same" fault. and they will not squash the exit fee.... this chat went on for some time...

I was exasperated at this point and told him, I'll gladly pay the exit fee, if it mean i never have to use there fault txt service or have to deal with Rude customer service...

Good riddance.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Halifax West Yorkshire TalkTalk  
Where do I start... TalkTalk are absolutely dreadful. First of all ironically I’m having to use my mobile data to write this because we’ve cancelled our contract with TalkTalk a month before it was due to expire and they’ve decided to stop providing us with service. The range of the WiFi and how temperamental it was were the worst parts. The WiFi would spontaneously stop working probably around 3 times every day and once you go past about 10 meters from the router, you’re lucky if you get 1 bar of signal at all. I’m literally having to use my mobile data 1/3 to 1/2 of the time because of how temperamental the WiFi has been. A word of advice: Before you go to TalkTalk, make sure you try every other broadband provider first and if none of them are any good, stick with the best one out of those because it’s probably going to be much better than TalkTalk.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    1 star
Haddington TalkTalk  
I am not going to give it any stars talktalk are apauling! They are only interested in making money and do not care if you are not getting the guaranteed speeds of internet.
I’ve had nothing but issues my supper fast broadband is the worst I’ve ever had, supposed to be guaranteed at 30mbs and I get 1.9mbs! And like others have stated if you can find the time with a family and Woking full time to call them to get someone out as you are on the phone with someone who doesn’t listen to you and barely speaks English for up to 2 hours!
Then they want you to do all these different tests and you become an engineer before they will even send someone out to see if there’s a problem!
My whole 2 year contract it has been the same, when an engineer comes out they can’t find an issue and they bump speeds back up and after a week of bliss it’s back to the 1.9mb if I’m lucky because sometimes it just disconnects for no reason!
I demanded to cancel as they were not keeping these guaranteed speeds and they said it was going to be another 7 days and expected me to pay for them seven days even though I had an hour long conversation previous to this regarding my 1.9mbs!
I stated they need to get an engineer out to me then for the 7 days they wanted me to pay and if I get my guaranteed speeds I would be more than happy to pay!
They are a joke I feel like all they do is argue with you to get you to give up which I previously have done hence the issue going on so long, I don’t know how they get away with it however I will be contacting the ombudsman regarding my issues and money wasted and I advise others to do the Same!
Avoid, Avoid, Aboid! You know it’s bad when your mobile data is better than your broadband!!!
Wales TalkTalk  
they wanted to put the price of my plan up so I contacted what is laughingly called customer service after 45 mins I just cancelled the whole thing because they would not or could not understand what I was saying to them. The customer service is not fit for purpose
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Wigan TalkTalk  
I am thoroughly horrified by the customer service deriving from the office based in South Africa. The staff are neglectful, rude and fall far short of professional conduct. As a customer, I had to spend one hour speaking to a representative, with no attempt to offer help or to resolve my issue. It is outrageous to take so much of a customer's time and not to provide the service that is necessary.
It is no wonder that countless people are appalled by the service of Talk Talk. I would not recommend Talk Talk to anybody as it fails to treat customers with even the most basic courtesy. The incompetent service is shocking in every aspect.
TalkTalk  
It is impossible to have any dealing with their call centre that takes less than 50 mins. I'm almost in tears. My service has been poor since the start of the contract and every time I get in touch we just go back to square one. Please go nowhere near them. It's so worth paying a bit more just to not have to deal with them
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
manchester TalkTalk  
Terrible customer services and hidden charges which they there agents never mention make sure you read term and conditions of your contract to avoid nasty surprises.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
CRAWLEY TalkTalk  
I have also found alot of the time that the agents on the other end of the call, do not listen to what you (the valued customer) have to say to them. And

I have received very,very poor internet connection for some time now, I first reported this in Aug 2018, after going around and around in circles I eventually had an Engineer called out to re calibrate the setting on my router (Not Openreach), when he arrived to do his thing, he informed me that this was something that could have been done over the telephone with someone from Tech support (these are the one's that made the Engineer appointment). However this only resolved the slow speed for a day at the most!!

I have since been on the phone to them countless times, and again gone from piller to post (new router, re calibrated AGAIN!) and still no better off.....

that wether it is just myself being from the UK, have difficulty in understanding most of what the agents say due to the lanuage barrier so find myself often repeating myself on more than 1 occasion. The 1st year we were customers of Talk Talk, we never had an issue, however, since we have re-newed the contract, this is when the issues arose.

I appreciate that Talk Talk is good on price, however I strongly recomend that anybody thinking about joining up with them, strongly re-think!! As the stress and inconvenience of all this is really NOT worth all the hasstle that we have received.

the only saving grace is I will now be leaving their service at the end of this month with NO penalty due to being the same old same issue that they seemed to be in the dark or unwilling to assist me with. I have also esculated this to OFCOM and I recomend ( unlike we did) you read the reviews about Talk Talk beforehand.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Northamptonshire TalkTalk  
Connection drops everyday but their customer service or technical dept do nothing and go over a fixed script and they do this everytime you call. The talk talk call centres in india is the most fraudulent as they sell customer details to thiefs for business. The thiefs will take personal info, name address and telephone and ring them to scam money out of the customers. Talk talk doesnt care as long as they get cheap workers so they dont have to pay full wage to workers such as in the UK. Talk talk know its happening but dont give a toss. So dont do business with them.
  • Speed
    3 stars
Uk TalkTalk  
We chose talk talk for my new house on 21st december they said was going to set up on 5th january, by this days kept receiving messages about uptdates.
Today after 20 minutes on line with them they just told me they will call me back next week with updates so no dates to set up the internet. i decided to cancel and find for another provider.
Not recommended at all.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
penge TalkTalk  
No stars at all - everyone else already said what I have experienced. Customer "advisors" need get speech to text translators so they can understand what we are saying. Telecommunication systems are not the same across the world! I was refused a third party to help me with communications. REFUSED! Just cos I was not in same location as my support - where are youse all then?? I have EXCELLENT router, originally supplied by Tiscali in 2009, so effectively it belongs to TT (they bought out Tiscali!!) - Tiscali router proved to be brilliant quality hence internet been better than many from the look of others reviews. Selling cheap tacky plastic with bits of wire "connections" - products that will NOT improve connections / increase speeds. Mine supplied by TT failed after 2 weeks and they blamed Openreach when it was their bits of plastic stuck together and no replacement router?? You will never get more than 1.2 down / 0.7 up - look at research carried out by official independents. Minimum guarantee of 7Mbps is blatantly FALSE. I am so done with them. Worse than leeches.
Cumbria TalkTalk  
Talktalk are the worst company to deal with,never again customer service is dreadful.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Sheffield TalkTalk  
been with these for many years, however they keep on jacking the price for broadband up,this happens when I take a new "contract" with them. Very poor customer service, they dont listen! Also loads of nuisance and scam calls.
The third time they breached their contract I changed to another ISP, now they got the cheek to ask for over £300 because they broke the"contract"
When asked for proof that a contract had existed they failed to give any details,now I get threatening letters because I wont pay for a non existant service. NEVER HAVE ANYTHING TO DO WITH THIS SHAMBLES OF AN ISP
  • Speed
    4 stars
  • Reliability
    4 stars
GB TalkTalk  
The worst company I have ever dealt with. We've been without internet for 2 months, they have still charged us and won't let us terminate the contract until they have another 28 days to fix a technical problem or we face an £80 charge! Every time I speak to the customer service center the conversation takes 50mins and doesn't get me anyway. DO NOT USE THIS COMPANY
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
If I didn't have to pay the exit fees, I would not be with this company. Customer service is absolutely shocking... have problems with my bill as in, they are different every month!. All sorts of problems, never a English person on the phone, not that I'm racist, box not working on a few occasions. Terrible company...
The post office is only £15.90 a month so everyone knows.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Appleby in westmorland TalkTalk  
The most shocking experience of my life getting through this phone call !!!!! Was on a phone to a lady to start with 20 mins and all in that time what happened I had to give my surname 10 times my postcode at least 15 and she responded it was me saying it wrong I said it very slowly and clearly and she wasn't understanding me at all after all that the phone cut of so I had to call back and go through all this again to then be on the line 30 minutes to then be told I after be at home for these checks what a absoulte joke and your broadband is shocking more then one device and that's it plays up if I don't not get a faster response when I call back tonight and some one who can understand me and help me instead of been on the phone hours I will not be paying my next bill and also I have a child who shouts be every 5 minutes you think I have time to repeat my last name and post code 30 times !!!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Wakefield TalkTalk  
I will keep this brief, upgraded 2yrs ago to fast broadband to improve speed and disconnection issues.
Have continued to have problems,after a few months realised online chat is COMPLETELY useless, i used to phone after that but now this has changed to a text system.
We have had over 18mths 3 brightspark engineers and 5 Open reach engineers, they have replaced internal sockets, 3 routers and changed the wiring from the distribution box to our premises.
Disconnection issues have gone but speed still up and down like a fiddlers elbow.
Have just been advised to upgrade to Fibre, yeah right they got no chance
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    2 stars
Billericay Essex TalkTalk  
Appalling customer service. Spent hours talking to foreign call centres regarding new broadband order. Then they cancelled our order with no explanation.
  • Satisfaction
    1 star
  • Customer Service
    1 star
Ayr TalkTalk  
I am very disappointed with the way talktalk treat new customer.
I ordered broadband and they gave me 3week later date to have engineer visit . On the date of activation no one contact with me and I have to phoned and I have been told stories that does not make any sense. Now they are saying it could take more time to activate and no guarantee when. Such a sham even after waiting 3 week telling me stories. And I waited half day at home for engineer and they did not give any update.
I wish I never Get talk talk again. I can not go to another provide as they will give me further ,3,4 weeks.

I will suggest you should defiantly avoid as talktalk based on my experience

They should spend money on their services rather than advert.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Plymouth TalkTalk  
Talk Talk provided my elderly father in law who has learning difficulties and no computers etc,with two landlines and broadband. Took ages to get it rectified, He has also received a final demand for a mobile account that even talk talk cannot find on their system. Succession of protracted phone calls to Asians who fail to grasp the information given to them- still not sorted. Never have or will I have anything to do with this company!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
Northumberland TalkTalk  
Supporting my cousin after her return from hospital, I noted her Talk Talk bill on a counter. £44 per month. At 77 she has no computer and does not need broadband. I called to see if I could get her a better deal. Unfortunately, the Loyalty dept was unable to access any deal via her account and I was asked to call back in a few hours. It should also be noted that because the call centre is located in way outside the UK, the delay when communicating is difficult to get used to. My second call went unanswered despite waiting for well over an hour. Result? My cousin has left Talk Talk. Result!!! She is now paying £24 per month - almost half the price. Get your act together Talk Talk
  • Satisfaction
    1 star
  • Customer Service
    1 star
Surbiton TalkTalk  
I had a noisy line in December. After speaking with service agents (in India) for over 2 hours they sent out one of their 'brightsparks'.
He confirmed the fault but had to refer it to Openreach who installed a new dropper cable and installed a new master socket.
Broadband speed was very slow over Christmas but I persevered with it as I knew I wouldn't get any sensible help during the festive season.
Two days ago I used 'on-line help' to try to get slow speed sorted out.. all this person did was reset the router remotely, which slowed it down even more, then they dropped the conversation and disappeared.
Today I have spoken with a person in South Africa, we barely understood each other!
This person checked the router and said it is Ok.
I did a speed test and was told that as I was getting over 75% of the expected speed it was not slow and is acceptable .

The trouble with TT is when it goes down you have to speak with people who live in foreign places and they struggle to understand us and we have the same problem understanding them .
TT do this to use cheap labour to man the call centres. TT really don't care about long frustrating calls trying to get your phone or broadband working again .

I have marked 'overall satisfaction' and 'customer service' with one star... there isn't a zero star option !
When it works it isn't too bad... but when it goes wrong it is a king size pain in the rear end .
"CAVEAT EMPTOR"
  • Speed
    2 stars
  • Reliability
    2 stars
tyneside TalkTalk  
Terrible broad band speeds and no customer service if any problems occur. I would pay the little extra and go with a different provider. Big mistake to go for the cheapest deal as I have found out would not recommend talktalk to anyone.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    2 stars
Newbiggin-By-The-Sea TalkTalk  
Talktalk increased my bill at the end of my 12 month contract without telling me so I tried to switch suppliers.

I could not find anyway to cancel on the website and online chat refused to canccel my contract as they were only interested in trying to sell me an upgrade.

I emailed in complaint and TalkTalk refused to communicate in writing only calling at random hours and then sending me messages that they could not contact me even when I asked for communication only in writing because of my job.

The one time I was free when they called they said that they would waive all the fees and penalties applied to my account. Yet this did not happen and they are still sending me bills dispite being with another provider.

It's now 4 months on and TalkTalk still have not resolved this.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Great Yarmouth TalkTalk  
Talk Talk is, hands down, the worst company I have ever dealt with. The customer service is truly dreadful, the call handlers have no idea what they're talking about and are just plain rude. No broadband for two months and counting....I changed from Plusnet having been lured by the cheaper price. Total mistake, it absolutely wasn't worth it given the hours I've wasted and all the stress
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
Worst experience don't ever go with these no one speaks English very arrogant took over 50 mins just to pay a bill very nasty poor customer services stay well clear I m cancelling asap
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Amble TalkTalk  
Wish I had seen these reviews before signing up with Talktalk. Went for the 30 day trial; but was out of the country for the first two weeks; so really only had two weeks experience of their service. Firstly, the Broadband connection just kept dropping out; it was so unreliable, had the usual painful long call to their support line. Eventually they made some changes and it settled. But we noticed both our Samsung phones did not automatically connect with the wifi hub; every hour or so we had to restart the phone or switch on and off the wifi.. ending up missing some important messages.. incredibly frustrating; so with a day left to cancel the contract (and avoid another long call to support; I called to arrange disconnection.
Well that turned out to be hard work; they said they couldn't do the disconnect until five days had passed; I explained I was disconnecting within the 30 days and had no intention of paying for more; the service centre people couldn't understand and kept saying their system didn't allow it.. I kept explaining to them that was their issue; and that I had paid for 30 days; which had been a waste due to the poor performance of the kit. Gave up in the end; just told them to disconnect and cancelled my DD to stop them trying to get money for the period after the 30 days. Hopeless system and poor customer service.. Avoid at all costs..
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Hampshire TalkTalk  
I have more then one month without internet. I hadn’t internet connection for Christmas or New Year. I called TalkTalk services and they never fixed my problem. You guys have to do something about this. They sent a phone line engineer instead of a broadband engineer even when they knew what my problem was. I am thinking seriously changing the company. You guys are the worst company ever!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Chelmsford TalkTalk  
Very poor customer service. I have had to lodge a complaint twice in two days to get anything done. So far two malfunctioning modems sent to my home, two engineer visits in a matter of days to fail to rectify my broadband speed. They added Talk Talk TV at £4 a month to my fibre contract which I didn’t ask for and a myriad of emails, texts and phone calls to them failed to get it sorted out until I complained. Having engaged five separate operators and a manager today to sort out my malfunctioning equipment I am still no further forwards and still waiting the promised phone call from their technical department. Based on my experience I would strongly recommend another supplier.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Doncaster TalkTalk  
TALKTALK is the most deceitful companies in Britain. Stay away from TalkTalk if you don't want to be conned big time. It's been weeks since they conned me, then overcharged me and I sent an official email to complain. I also sent a "PM" on their facebook page as they requested and I'm still waiting for a resolution after more than a month. Shameless and unscrupulous company.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
I changed my package to super fast and it become worse . More than one device made the internet useless. Now they make me pay £240 for cancellation.
Do not recommend this company.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Kent TalkTalk  
firstly I have given one star in my ratings because there is no zero, otherwise it would have been zero. have been with this bunch of cowboys for 9 months. after 4 months of slow broadband, unwatchable tv on main channels, and daily telephone calls to test all unresolved, I had to unplug it and get in sky. talk talk refused to allow me to come out of the contract without a heavy penalty fee so I am stuck with the monthly service charge until may 19. every month I try and pay the bill, what a carry on. its offline most of the time, no one on the phone to talk talk to for hours, then can't sign in. live chat, cant help with anything, ie trying to change password, to try to get into the elusive my account to pay!!!!!! ive had overdue bills sent, the only time I can pay hassle free is when I get a debt collecter phoning me for it, which then takes 2 mins, but I am charged all the extra fee's. I am absolutely sick to the back teeth of it. Just got my bill today, been on an hour to no avail. PLEASE BE WARNED they are absolutely TERRIBLE !!! Cheap yes, but no service and if you have high blood pressure like me beware!!!!!!!!! do not DO NOT be tempted!!!!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
north west uk TalkTalk  
I really never complain but anyone that expects VFM PLEASE PLEASE shop elsewhere.
This is simply the worst company I have dealt with in my life.
The contact centre is in the Philippines, most of there operators struggle with English. Now me as a Glaswegian at best is hard to understand but this formula is catastrophic.
Almost two months and three and a half hours on my mobile (at premium rate) to cancel my contract.
DONT EVEN CONSIDER THIS SERVICE.
Please remember you have been warned.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
GLASGOW TalkTalk  
I don't trust reviews because the majority of people only leave negative ones, but SERIOUSLY STAY AWAY from that company!
They left us without Internet for weeks with no communication or update. Costumer service is a nightmare. Some of the numbers are charging a lot so we waited in line while our credit ran out. Once they sent us from the chat to another number and then the online account and then back to the chat. Once I chatted to 3 different people for an hour by the time they finally opened my case folder and were able to give me an update. Pfff. Just so much to say. Disgusting.
I cancelled after two weeks without connection still.
INFURIATING INCOMPETENCE
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
london TalkTalk  
The experience we had with talk talk was absolutely horrible! The broadband worked just fine until it stopped working. And then all the problems started. We had ENDLESS talks with customer service, hours and hours spent on the phone, they sent three engineers, I had to stay at home for this. Nobody could fix the problem. And in the end they told us we need to wait 28 days to end the contract, otherwise we would need to pay an ending fee. I've never experienced anything this ABSURD in my entire life!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    1 star
London TalkTalk  
Im so dissapointed... About 50 connections per Day are stop. I have a lot of problem with this awful Broadband. I had Virgin before but that rubbish Talk Talk is much worst...They should get a big penalty for they cheats. Costumer service doesn't work.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hendon TalkTalk  
5 wks after signing to upgrade to fibre broadband at an extra cost the speeds are download 5 . Upload 7 . I have travelled the globe in 9 hrs of phone calls total so far and God knows how many texts . So internet speed is embarrassing, the landline phone is obsolete incoming and outgoing. Did not inform us about upgrading our mobiles before discontinuing that service . My mobile text is not working also my landline and insist on replying by text even though I put it on record my only contact is my mobile number to speak in person .as my text stopped mid conversing never to go again . The call handlers keep you on for an hour so they can claim their wages and then pass you onto the next handler for their hours pay . It's a bit like pyramid sales . Talktalk have not provided anywhere near the service I have paid for and so I shall insist the charges start when the service I have paid for start and not before as that is false advertising and breach of contract .ombudsman get ready.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Warwick TalkTalk  
Customer Service dreadful- Can't use the online chat service as too busy, no notification that they are putting their prices up. Telephoned to be left waiting for 36 minutes on recorded message, then representative offers a reduced price deal and after reading T&C's I am cut off - 54 minutes of life wasted on this useless company.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    3 stars
NR Bristol TalkTalk  
Talk talk is undoubtably the worst service provider that o have ever had the displeasure of using or experiencing.
I signed up for the super fast fibre broadband with an expectation of high speed internet, based on the promises that their sales team gave me. Despite repeated warnings from family and friends not to use them, I still signed.
They told me I would receive an average of 62mbps but very rarely did I get anything above 16mbps. The router had to be constantly reset to reactivate services on the line and trying to challenge this with their customer services team (who aren’t even located in UK) was always a very long winded and unsuccessful effort to say the least.
I have opted to change providers prematurely before end of contract and claimed that they did not provide the services that they advertised or promised me. Their only response was “it’s in the contract that you will only receive minimum of 16mbps)
They made umpteen excuses about how their services are fed in to the property, inclusive of lines being a long way from distribution panel and cables not being sufficient for speeds that they claim you can get.
In all, even other providers that use the same hardware to distribute there services, have much better tact and understanding on how to satisfy a customer that has justified concerns about what they are paying for v’s what they are actually getting.
I cannot stress enough how much I would advise even my worst enemy not to go with talk talk. Any savings that they may try to offer is not worth the hassle and blatant disregard for customer support, services, satisfaction or value.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Devon TalkTalk  
THE WORST PROVIDER!!!

this is the worst experience I've ever had! from the first day of setting up the service we had issue with the speed.
They are not able to give us the speed we agreed in the contract! not even half of that!!!
it's been three moths and just send us engineers every month but they are not able to resolve the problem!
their customer service is awful. they are not professional, not caring! they are just waisting your time if you call them. I feel they are waisting the time by sending engineers after engineers until our contract ends.

I STRONGLY SUGGEST THAT DO NOT GO AHEAD WITH THIS PROVIDER UNLESS YOU WANT TO WAIST YOUR MONEY AND WAITS YOUR TIME!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
TalkTalk  
Terrible customer service. Awful, dreadful, soul destroying. Avoid at all costs.2mg speed with fibre
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
BRIDWATER TalkTalk  
Reviewing Talktalk isn't normally straight forward having been with them three times now. I have found their faster broadband very good and reliable and have no issues, however their customer care continues to have concerns with if/when wishing to deal with any concerns. I have just ended my contract with them on the agreed date yet still continued to get billed. Despite 11 x emails to complain with only two responses, eventually agreed to have a call made to speak about the refund due which did get settled correctly.
So broadband/phone very good as was price but just hope nothing goes wrong during your contract period.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    5 stars
  • Reliability
    5 stars
Lanark TalkTalk  
The worst broadband service theey keep Increasing the price for no reason with out acknowledging me...
TalkTalk  
Very bad experience, bad customer service and very unprofessional. Advisors very rude. DO NOT GO ANY NEAR THEIR SERVICE.
LONDON TalkTalk  
Never experienced such incompetence and poor customer sevicr in my life. Can barely understand there call centre reps and they failed to understand the fact that my internet is not working. Test after test and promises of manager call backs just a joke. No sign of compensation for paying for a service which does not work. They are an absolute joke and I will be cancelling my contract asap. Please do not take a contract out with talk talk as it means nothing.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Ellesmere Port TalkTalk  
I am disgusted in Talktalk, they make a lot of promises, but nothing is real. It is a scam!
I was trapped into the offer of their 30 day guarantee.
Firstly the 30 days starts from the day you sign up. It took 12 days for them to actually connect me, however my 30 day guarantee started its countdown 12 days before.
Then after I was connected on the 12th day of my contract, I received an email saying please give us 20 days whilst we fiddle with your connection until we make it perfect.
BANG 30 days are gone and I certainly had no perfect broadband connection from day one.

I cannot connect to Netflix, it is like the dark ages connecting to any website, and forget playing a game or ordering food online. 2 Months down the line and I still have the worst broadband I have ever known. Their customer services team and management customer services are based in somewhere like Thailand, so they are extremely hard to understand and they talk very fast, they have a strict guidelines of what they can say so you go round and round in circles and get nowhere. I have spoken to them maybe 10 times (8hrs wasted) in 2 months. No further down the line, no joy and no decent broadband, but sadly still paying for the privilege!!!!

One of their own engineers told me that they are currently, for the past 3 months or so, giving out 3rd generation hubs that do not actually work, hence my problems and I am sure countless others. But in order to get a first gen hub that works, you have to pay more, I do not even want to pay them a penny after the stress and bad service they have given me. I may be stuck with these thieves for another 10 months, but I hope you do not have to.

Had I have read the reviews I would have never signed up with them. Ugh! I may be stuck with them, but I won’t go down without a fight, I will be contacting CISAS – the Centre for Effective Dispute Resolution (CEDR), an Alternative Dispute Resolution Provider, certified by Ofcom.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Essex TalkTalk  
Worst company ever. Stay clear.
Internet was working great with another povider, talktalk took over resulting in slow speeds and intermittent service. After trying dozens of times to deal with their Asian customer service they failed to even acknowledge an issue.
So I'm still stuck to a contract unless I pay the exit fee..
Hopefully they bankrupt soon to save others the hassle.
England TalkTalk  
If you take a broadband deal out with a gift voucher assigned to the deal you may not get it for no fault of your own. I was promised a £75 gift voucher within 90 days with did not transpire and when you ring up you get no satisfaction what so ever. Be aware!!!
  • Satisfaction
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Shrewsbury TalkTalk  
The worest experience I have ever had with a company, if there was a rateing of minus 10 I would put that without any relactance. I had four appointments to install the braodband and all of them failed for lousy reasons, the engineers they work with at openreach are the worst kind of human beings. I have been waiting for more than a month now just to get a damn broadband installed
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Manchester TalkTalk  
have been with Talktalk for 18 months and broadband has been great, sometimes slower on evenings but can still watch films and play games on Playstation plus use iMac all at the same time with no dip in quality. We moved from BT who told me what a big mistake iwas making and that I'd be back with them in 3 months. No way! We've saved more than £30 a month and broadband is every bit as good. We are in a rural village too so I don't understand why so many people are unhappy with this provider.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Saltburn-by-the-Sea TalkTalk  
I feel like I am in heaven after canceling my account with Talk Talk. Terrible terrible terrible
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
if i could give 0 stars i would , weak internet(nowhere near what they promissed) and very expensive , customer service teribble , avoid this company!!!!!!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
BRIDGWATER TalkTalk  
Terrible customer service, slow speeds, no support, too expensive for the service provided
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
PENARTH TalkTalk  
If I could give them zeros I would!!!! Shocking customer care, leaving fee outrageous over 200.00 no wonder young people get I. Debt and have a bad credit score! I’m cancelling because I’m moving into a house where broadband is! What do people do if they can not transfer the broadband! Fair enough if people are leaving for no reason but leaving because they are moving the fee is disgusting!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Leicestershire TalkTalk  
Bad speed and internet dropping down few times a day.Fair customer service assuming they have a office in india as custimer service advisors have poor english.Price for internet and landline increased from £25 to £41 monthly.
London TalkTalk  
The fact that I am having to wait patiently for 10 months to get away from this awful company says it all really.
I would not advise anyone (except Liverpool supporters) to use this company.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
Wirral TalkTalk  
Don't buy. A bunch of rubbers. They are basically stilling your money. Broadband is the worst I had in years.
worthing TalkTalk  
There customer service is the worst I have ever dealt with. We are now paying to leave cause any problems never there fault or they just turn there phone off cause they don't know the answer.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Weymouth TalkTalk  
Terrible customer service. Awful, dreadful, soul destroying. Avoid at all costs.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
South West TalkTalk  
broadband occasionally dies, worst service you can imagine. they tried charging me £30 for a fault on their side
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
london TalkTalk  
The worst company overall,at least decent prices,you are years behind the internet speed in europe ,but when it comes time to talk about money you know how to suck the life out of everyone.Every internet provider in UK are just like leeches,ready to suck you dry.At least offer a decent connection and decent speed.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Motherwell TalkTalk  
Absolutely shocking anything above 5mpbs for our download or upload would be a shock it’s been unsuable
  • Satisfaction
    1 star
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    1 star
Wellington TalkTalk  
Absolutely dire service.

Promised 10mbps and above, but we struggle to get anything over 2.5

Tech support are a nightmare, all they want to do is sell you fix-all-the-speed-issues fibre

I'm currently going down the complaints process as they're in breach of contract as far as I'm concerned.

Avoid them like the plague. If there are any issues then you're stuffed and you will enter the never ending circle of technical support pain, endlessly starting their support script from the beginning each time. It is HELL.

We moved to TalkTalk from Plusnet and bitterly regret it.

AVOID TALKTALK AT ALL COSTS
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
York TalkTalk  
Never use this terrible provider! For years my grandparents were overpaying for a terrible service paying over £20 for broadband that barely went above 2mbps, every time the contract came for renewal they would say we noticed some issues on the line which caused our internet to drop even more and the only way to fix it would be to pay more. For years my grandparents bought this and this terrible company took advantage of that, I have since cancelled our contract and since then even though we are on the last week of the contract our speed has “unexpectedly” decreased.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Prestwich TalkTalk  
Absolutely terrible company stay away! I moved homes and notified talktalk 2 weeks in advance, date was booked for engineer to arrive but no show. I wasted a whole day. Date was rebooked by a very rude Samantha from South Africa but she lied and didn't rebook so no one turned up again. It left us without services for a week and no apology or valid form of compensation was made. Their centres are in the Philippines and South Africa who all lie!! Stay clear!!
Dagenham TalkTalk  
We have been with talk talk for a little while and it's one of worse Internet supplier we have been with its so slow and keeps losing connection not happy a tall.
  • Satisfaction
    1 star
Horsham TalkTalk  
The worst service I ever experienced. Communication very poor, very unreliable regarding instalation date, internet keeps crashing, etc etc. Do not go with talktalk.
  • Satisfaction
    2 stars
  • Speed
    3 stars
  • Reliability
    2 stars
TalkTalk  
Talk talk are cheap for a reason, there customer services are nonexistent. I tried to call them 3 times regarding my account and was told each time the systems where down. Also there fast speed broadband is terrible I paid to have my WiFi speed upgraded and although I was charged a higher rate I didn’t receive a better package instead I received a lot of unnecessary charges when I disconnected although I had been a customer for 3 years because I upgraded my package. DONT WASTE YOUR TIME WITH TALK TALK
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Liverpool TalkTalk  
Seen so many people that are quick to leave a terrible review when they are having issues but not so fast to leave a good one when happy. I made the move to TalkTalk from BT cutting my bill down by almost 2/3. The speed is exactly what they promised and I am so happy with my choice even though I was hesitant due to the bad reviews. Great service!!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Glasgow TalkTalk  
I signed up to Talk Talk Broadband at the begging of August this year (2018) as a new customer. At the time I was promised a £75 Amazon voucher if I signed up on line. After signing up I received an email informing me that I had to wait for 90 days before I received the voucher. Almost 135 day later, still no voucher.
I contacted them again and again, they eventually said that it would take up to 60 further days as they need to open & escalate a claim. Just found out from a customer service manager that the claim needs to be closed as they no longer offer the voucher scheme, it was a 3rd party who offered this NOT Talk Talk.

So in short... no voucher on its way, no help from Talk Talk other than fobbing me off. Very very disappointed customer.

AND NOT EVEN ANY OFFER OF COMPENSATION
  • Satisfaction
    1 star
  • Customer Service
    1 star
West yorkshire TalkTalk  
It always been slow had lot issues with them they sent out new hub worked ok. If am late paying the bill due to been paid late they take ages turn back on tho online says with in one hour if paid between 9am and 7pm. While other company turn you back on with in 1 hour. I had wait 48 hours before they turned it back on. There fast to take the Payment. Plan to leave talk talk after Xmas as it is just a joke. Wish never bothered.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
West Sussex TalkTalk  
Annoying when u lose connection constantly.customer service is worthless.speed is not what they promised.just disgusting service overall.Can't believe no authority has ever gave them mega fine.they should be fined for all this mess.but what can i do have no other options in my area yet.as soon as there is i will tranfer asap.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Doncaster TalkTalk  
Annoying when u lose connection constantly.customer service is worthless.speed is not what they promised.just disgusting service ocerall.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Doncaster TalkTalk  
It is so slow can hardly do anything even downloading things is a massive issue never seen such slow internet
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    2 stars
England TalkTalk  
Our home Talk Talk broadband internet has been awful for well over a month now. Simply the worst internet connection I've ever had, really, and I've worked in IT for over 20 years!!! The router disconnects or the BB goes down about 20 times a day. The speed is awful, so we can't stream 1 programme on Netflix without it crashing. This is with all other home devices disconnected (we literally have to turn off or in airplane mode before deciding to put a movie on for the kids!)
I am certainly changing provider ASAP as it has been a poor level of service for 6 months, this last month has simply taken the biscuit!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
West Wellow, Romsey, Hants TalkTalk  
Absolute shambles. This company is a joke. Takes you forever to get a connection with a adviser. Couple of times they just have up and put the phone down. Connection is slow! Just altogether a really awful service. Would not recommend to anyone. Oh and to top it off with all the issues, a multi million pound company could only offer £5 voucher against a bill. I mean really!
Bournemouth TalkTalk  
Very slow for fiber why is it so poor
Highbridge TalkTalk  
Wow talk talk is the worst provider for broadband they like to leave you with no internet for 5 days but still make you pay the full price for the service. Customer service shocking no one knows what they are doing! Broadband speed poor use more of my data each day!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Carrickfergus TalkTalk  
Absolute rubbish company to deal with. you can never get to speak to anybody . its all automated speak to lines and the chat line takes ages to type your complaint in detail. Had a bad crackiling phoneline which i reported and they eventually said by text the broadband speed was slow , I had a reply saying it had been resolved and i am still only getting 2.3 mbs download and that is supposed to be fibre, at least the phone hasstopped crackeling.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
SUTTON COLDFIELD TalkTalk  
I've been with talktalk for a number of years and the only reason I've stayed with them is because their international calling charges were cheap and they had given me a FREE boost for that. Now they've taken that away WITHOUT informing me about it and charged me 60 POUNDS for international calls. I emailed them an official complaint and they still have not responded. Very frustrating
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    3 stars
Northwood TalkTalk  
worst customer service i have ever encountered.
quality of internet is poor.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
manchester TalkTalk  
Ive been with Talk Talk for a number of years as Ive previously found them to be a reliable service supplier. However, this recent line fault has shown the very poor side of their customer support. In fairness, they in turn are blaming Openreach for not reacting to my fault and i am in no position to determine who is at fault. My fibre broadband speeds are dreadful <8Mb, the internet keeps freezing or dropping out and our landline is noisy and unable to receive calls. Not getting what Im paying for - that is for sure!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
taunton TalkTalk  
Shuld be 0 star!!! Customer service is usefull cant help with simple things. Miss comunication about installation date! Dont go with talk talk!!!! Beware !!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Margate TalkTalk  
I have no internet and never have had internet since activation on Dec 4. I suspect the issue all comes down to an authorization/hold issue on the line, but TalkTalk seems totally unable to resolve this issue. I am leaving the country on Sunday to visit family. If my internet doesn't work by Saturday I will be canceling and moving to BT. At least they understand the technology they sell.

Timeline of my issue:

Dec 4: Activation date, no internet

Dec 5: Spoke to TT support via phone and chat. Went through tests while on phone with support. Nothing worked. Engineer visit booked.

Dec 7: Engineer visited home. Stated a visit was needed from Openreach and I would receive a text within 72 hours to confirm their visit. Text never arrived.

Dec 12: Spoke with TT support via chat. Support wanted to go through home checks again. I told them to refer to the case notes as we had already done this and an engineer had visited. Why the agent didn't read the notes and know this is beyond me. Agent did addtl tests and determined that another engineering visit was required, which I already knew, as the engineer who'd come on the 7th said so and implied that it would be booked.

Dec 13: FTTC3 tech visited box outside home, apparently. I then spoke with TT via phone and confirmed another tech visit would be required, inside the home. Scheduled for Dec 14 between 8 am and 1 pm.

Dec 14: Engineer did not arrive. Spoke with TT support via chat. Here are excerpts of our chat:

ME: an OpenReach engineer was supposed to come between 8 am and 1 pm. they have not arrived. what is the status of this issue?

Since we have confirmed that the issue seems to be not within the home environment through the findings of the Openreach engineer he sent a notifcation via SMS which you should have received that no entry to the premise is required. May I know if you have received an SMS notification?

ME: no. i have not. an engineer supposedly came yesterday and checked the box outside and then decided OR would need access to the home that's why there was an appointment booked this morning


RICOJACOB: this has been escalated to an FTTC1 engineer which is a type of an engineer that does not require to access the premises of the customer since it is proven that the fault is not within the customer's premise. Let me send you the exact engineer's report.

Modem not in sync because DSL port at DSLAM is deactivated. Checked In EMS and the Port was Deactivated. Reactivated the port and Ran In Life Fault Test. Test passed with Outcome Modem is out of sync and fault is not within the home environment. An External Engineer will be Working on this job i.e MFL of CA. ************Customer Milestone End ******************

Nonetheless, the case manager allocated on your case is now closely working hand in hand with Openreach to coordinate with them and get the real time results of their checks to compile them and have this discussed to you by the case managers once they contact you within 72 hours... But our case managers do work as well during weekends so you can be confident still that we are closely monitoring your case.

Dec 15: Received a text saying "we're sorry our engineer wasn't able to resolve your service issue. This has been escalated and we'll be in touch with next steps as soon as possible." Ignored this since it seemed to have no relation to the conversation I'd had one day earlier.

Dec 17: Chatted with TT support. No further movement regarding the FTTC1 engineer. No call from anybody. Took my number again. Made a formal complaint.

Also Dec 17: Billed for service I have never received.

Dec 18: Posted on TT support forum. Told I would need an in-home engineering visit.

Dec 19: Still waiting on booking that engineer
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
I finally left these clowns after they failed to notify me that I was out of contract (something they had always done in the past). Because I wasn't notified, I incurred full month price for broadband at standard cost and a month of expnsive telephone calls. The broadband was fast, but unreliable and I had given up trying to get them to fix the issue, as I was fed up being the ball in the Talktalk/Open Reach tennis match. I have found an alternative provider now who are more expensive, but totally reliable (no more dropouts or throttling)and they have UK tech support. Cheap isn't always an indicator of quality!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Herts TalkTalk  
The most rubbish company ever. Thas all you have to know, do not get a broadband with talk talk
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Edmonton green TalkTalk  
Absolutely awful company. I tried twice to get broadband installed and each time it got cancelled. No fault of mine. They did not even email or ring me to tell me it was cancelled. Hardy even apologetic when on the phone to try and resolve the matter. They then still expected me to stay with them HA. Such a shame as I've now been waiting over a month for WiFi and so am having to use my own data again through no fault of my own. Absolutely awful customer service.
  • Satisfaction
    1 star
Bournemouth TalkTalk  
If anyone planning to get Talk Talk broadband, just be smart and DON’T. It’s worst Broadband provider out of all. Once you sing the contract, that’s it you’ll end up paying for no service at all and you won’t be able to cancel it, they will never send you a technician, you’ll end up being stuck with them and if you stop paying them, they will threat you with debt collection agencies. Spent hours on the phone trying to solve the problem about magically price going up. This all went to CISAS. DON’T get Talk Talk, you’ve been warned
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Uttoxeter TalkTalk  
Terrible company not interested when contaced about a problem promised callback and email never received any.They installed phoneline and put rooter in a different room to tv then told me I would have to buy a cable leading from the rooter to tv run it round the room and over doors etc.
What a joke of a company
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Runcorn TalkTalk  
If my broadband works well why am I giving only two stars for satisfaction? Well, they cannot make my phone ring when someone calls me. Sometimes it rings and sometimes it doesn't. They have checked the line 3 times and sent out an Openreach engineer twice. The result is always the same, the line is fine but there is a fault with the Talk Talk equipment in the exchange. For some reason they will not go to the exchange to sort out their equipment. I have spent ages on the phone to them and today said that I considered they are not fulfilling their part of the contract, simply to make my phone ring when someone calls me. They said they gave themselves 28 days to repair any fault and when I told them that time is up next Wednesday they said that their records show that the fault had been fixed and this is a new one. The date they are using is when I reported the fault for the second time. Our neighbours had a fault with their Talk Talk service and they told him to take the cover off the socket in the hall. He is not very technically inclined and his wife found him taking the cover off the mains socket. Fortunately she stopped him in time but the result could have been tragic. Never be tempted to go with them even if they offer a service for £1 a month.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    5 stars
  • Reliability
    5 stars
Southport TalkTalk  
Absolutely horrendous service. Just problem after problem. Zero service ans horrendous custkmer service.

Definitely wouldnt recommend.

I had the faster broadband package and my average speed was only 1.1mbs I also could not have more than one devises connected at once as the internet would cut out completely.

After deciding to switch to another company I tried to cancel my upgrade as I found a cheaper deal elsewhere. The customer service stated that this cancellation had been processed yet A week later the new hub had arrived and upgrade was still on the account. Absolute nightmare to sort out and then I was still charged £150 for something that wasn't even my fault.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Norfolk TalkTalk  
I decided to change.to talktalk because I was told I would get better WiFi for my smart tv.. After the engineer had installed the line he presented me with my new number! I was shocked because I had been asked if I wanted to keep my current number. He told me to ring them and that I would have hassle from them but persist because they could do it but they don’t want to be bothered. Then followed several hours iof telephone conversations with people who were very difficult to understand. I should mention that it was difficult to get through to them in the first place because their line kept cutting out. I told them I needed to keep my number for many reasons, that I’d had the phone number for 40 years and that it was also for sentimental reasons.... my husband died and I’d had to move. They actually didn’t really care. I told them to cancel the contract that they were in breach of and that they had also behaved fraudulently.
They should have informed my previous and now current provider and also omitted to tell me before I signed the contract that it was only £27 for 18 months and then it would go up to £43.50! Needless to say I was incandescent with rage extremely distressed and have now been left with no internet until EE can manage to sort out the mess. Talktalk is all they do talk!
Cardiff TalkTalk  
Appalling customer service when you have problems with the service. Go elsewhere
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Essex TalkTalk  
I have never stressed up with anything I have been promised and paying for like talk talk.Since started with them it's problem after problem and no solution and am getting frustrated by their service.Since moving house getting into 2 months without TV and Internet not working. I wish if I had checked on the reviews before I accepted their false offers.I call almost everyday for 2 hours on the phone and nothing has been done.Their box cannot make sense out of it and has not been able to watch anything coz no Internet connection or the other thing. Can someone help to get out of this fed up for really.Today from work came and only to be told mum no Internet no TV working that was 17:15 , called talk talk and almost 2 hours on the phone nothing going tangible solved.
Rothwell TalkTalk  
quite simple really, moved out of an address in Devizes to an new address where talk talk who I had for 2 years with no concerns, on 30112018, paid the owed amount and was told that as no further service could be provided they would waive my close down charges, since then have been e mailed threats of none payment, charges occurring etc, tried chatline, talking to robots e mails, no avail
Calne TalkTalk  
I have been with Talk Talk for many years, however I have seen steady decline in service quality and customer service. Long story short, I'm getting an inconsistent internet connection, reported this well over six weeks ago (over 28 days), which would entitle me to cancel contract free of charge, however, Talk Talk operators have documented that my initial complaint was resolved. They are now stating that I need to give them another 28 days to resolve the issue. This means that the operator/s have been putting down false information. I have 12 months left with this service provider, if I don't get out of contract earlier. PLEASE DO NOT SIGN UP WITH TALK TALK. Their data security is also very poor hence continuously being contacted by scammers...they are now charging you for call barring from no id callers, This used to be free to help counter scammers. Next time I will go for a company with a UK only based call centre and high rates of customer satisfaction. STAY AWAY FROM TALK TALK, THEY ARE NOT WHAT THEY USED TO BE!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
Very poor wifi and abysmal customer service i have refused to pay my bill as the reliability is ridiculous i failed 2 exams because of not having a reliable connection so was unable to revise for the exams complaint has been lodged however only got 95p compensation and finally no further compensation also very rude customer service team have now escalated this to Cisas, trading standards and ofcom
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Northampton TalkTalk  
No internet for 2 days
Rubbish
Gloucester TalkTalk  
0 STARS! Please do not go with this company! This WILL be your worst experience in opting to go for a broadband package with this company, believe me!
Where do I start..? WiFi disconnects during the day and every evening from 9-10pm till 3am latest! Yes every night! Having to “online chat” to so called “customer service” due to telephone calls not resolving the issue or miss lead communication frustrates you enough only to be told several times it’s due to technical issues yet they say they can see “great” WiFi connection. How on earth does that make sense when your red WiFi light is on indicating no WiFi is beyond me! Customer service team have no customer service skills at all! They don’t know their head from there back side! Simple! Talk talk raves about “Loyal customers GUARANTEED prices! Oh my god, do not be fooled by this via verbal or written communication this is not true and should be stopped! My bill has veried from... £18 to £19 to £41 yes £41 to now £26. NO EXPLANATION so it has now promted me after OVER 4 years of being with this bad company leading to believe I was a so called loyal customer to end all ties with this company! I know it’ll be the best decision to move to a better provider at a lower cost however I genuinely feel for other people who wish to opt in to this company but do so at your own risk! Bad WiFi, penny pinchers, no customer service support, unrealistic and misleading to get you to join their contracted scam!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Leicester TalkTalk  
TalkTalk is very fraudulent company and NEVER make the mistake of joining as they will provide no service and will charge you and they will make it nearly impossible to get a refund. I made the mistake of accepting to change and they did NOTHING! Within 2 weeks I was charged £59.89 and despite calling and spending hours and being tossed around for over a month, I have received NO REFUND! They are FRAUDSTERS and PLEASE!!! NEVER MAKE THE MISTAKE! FLEE FROM TALK TALK!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Stevenage TalkTalk  
I'm writing this review only because one of your customer service team Leticia gave me such exceptional service that I feel she deserves a large pat on the back.
Extremely understanding, very professional and helpful beyond the call of duty, So a very big thank you to her and I do hope her excellent service is recognised by her managers
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    2 stars
  • Reliability
    1 star
Rickmansworth TalkTalk  
Talk Talk customer service is the worst of any company I have dealt with in the last 40 years. They are to be avoided.
London TalkTalk  
Started a 12 month contract 4 months ago

We started with 3 weeks of no internet due to a "fault in the line"
They sent out an engineer who confirmed the line was fine and they have not sorted the signal on their end ... he also mentioned we seem to have a faulty router but he knew talk talk would not want to send out a new one as it will cost them.
We finally had Internet but after 9pm the speed would go down from 6mps to below 1mps which is much low that our promised minimum of 6-21 mps
The router would need reset daily and sometimes multiple times a day.
We had 3 occasions when the Internet was completely not working for 5-21 days
Custom.er service calls were extremely long and frustrating running all the checks which took 2 hours every phone call even when it's the same day just to finalise the engineer booking or new router to be sent out.
Finally when we ask for compensation for having no internet and bad service 3 times for up to 5 weeks in a 4 month period ... the manager says they will refund 3 pounds for the five days that we didn't have internet.
I've never seen a respected company that treats it's customers this bad.
There are some smaller companies with much better customer care and service
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    1 star
Newcastle upon Tyne TalkTalk  
What a bunch of liars! Ordered a new connection and it never arrived . Told me that the engineer was 1 hour away. Then next day that the engineer couldn’t find our address. Rang numerous times and got cut off every time. The worst service I have ever come across by a long way! Avoid at all costs if you value your sanity.
Leicestershire TalkTalk  
Switched from Sky to TalkTalk Faster Fibre broadband and calls few days ago.
Promised in their ad - "Minimum Guaranteed Line Speed will be 33.9Mbps (download)."
Ad - "Award-winning fibre with no mid-contract price rises and our 30-Day Great Connection Guarantee
Our award-winning Faster Fibre is totally unlimited, and comes with our game-changing Wi-Fi Hub. Perfect for lots of different devices, doing lots of different things online, all at the same time. Plus, we guarantee no mid-contract broadband price rises on all our plans."
The truth - download speed ~25Mbps.
One of their sales reps called me to ask if I am happy with my package. I said that the internet speed is not as fast as promised. Then the guy started beating around the bush with excuses like "you have too many devices connected", "when they are connected via WiFi this drops down the speed", "the game console is dropping down the speed". I said that the devices we have are not simultaneously connected to the internet. Then, more beating around the bush, that it depended on the area, on the cables, etc. Are they not checking the area and the types of cables if they are compatible?
We could not agree on the broadband speed. He then started pushing me to buy extra packages like virus protection, TV and telefone bundles.
I said that I don't want to pay for anything extra after which the representative began shouting at me.
So far I am very disappointed with the broadband speed and the customer service.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    3 stars
Weston-super-Mare TalkTalk  
I've been a TALKTALK customer for over a year now.
For the first 6months I had little-to-no connection and from day 1, I asked that an engineer be sent out to sort out the problem.
I tethered my work and home devices to my mobile network (O2), which wasnt the ideal scenario as I paid through the nose for data.
Eventually (after many months of calling and spending my own time) TalkTalk sent a BT engineer whom fixed the issue.
All the while I paid for TALKTALK's 'services'.
Fast forward to today, having paid every month for 6months of no service, and they have not credited my account for (estimated) the 18hrs I've spent on the phone to them to resolve the issues pertaining to my account and lack of service + the hours I could've worked and billed clients + the money I spent with 02 during the first 6months to actually be able to send emails etc from home (where I also work) etc.
Total lack of accountability on their end, there client serivce is appauling with little to now proactive engagement from there end, even sending me text messages saying they're closing my complaint as they've tried calling me unsuccessfully when they didn't call me in the first place (I've had the same phone number for 5+years).
I could go on, but basically what I learnt here is:
DON'T BE A TALKTALK CUSTOMER, DONT BE A COW TO BE MILKED BY THE FARMER OF INCOMPETENCE
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
SouthEast London TalkTalk  
The wort customer service I ever experience. Never will recommend to anyone. My business phone number has been disconnected by them by mistake, because of that I've lost alot of business. And cause me a great deal of stress. I don't want to ear talktalk again!!!!
  • Speed
    2 stars
  • Reliability
    2 stars
Leamington spa TalkTalk  
Started my 12 month contract on Nov 2017 for standard broadband (copper) for £19.95 per month (£240 per year). Was told I'd get an average speed of around 16mbps. Well it would fluctuate constantly every second and I'd say my average was around 6mbps overall. The router would need reset daily and sometimes multiple times a day. Customer chat and phonecalls were extremely long and frustrating.

I switched to plusnet a month ago as I'd previously been with bt at the same address and was receiving around 17mbps with bt. Well plusnet is exactly the same and my speed stays between 16-18mbps and I'm very happy. I also pay £40 less a year now for 3 times the speed talk talk could provide on the exact same line.

Very unhappy with the service talk talk provided. If bt and plusnet can give me good speeds at the same address and same line then why couldn't talk talk?

If you're with them and not getting what you're paying for then make a complaint and get out of your as soon as possible. There's better services out there and cheaper too.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Edinburgh TalkTalk  
Absolutely terrible been with talk talk for just over two years so out of contract changed on the 3rd December after paying up front on the 12 th November full payment they have just sent me another bill for another upfront payment till January for Internet I don't have with interest if I don't pay, after a phone call seems I owe them this bill and in January I need to ring back for a refund what a bloody farce they owe me 9 days back plus now another month I came off the phone thinking why the hell did I pay another month but let's see if I get it back they also change £12 for late payments SO BE WARNED BE WARE Keep an eye on your account and DD they did try to set up mine again after I cancelled mine without me saying so
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
tidworth TalkTalk  
Since having this terrible broadband it had dun nothing but fail every day through out the day....call customer service and can't understand a word what they say...ive now had 5 men to come out to my home and fix the problem only to find it's not been fixed at all. Do not go with talk talk they havnt a clue what planet they are on ! Waste of my time
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Stoke on Trent hanley TalkTalk  
Worst broadband I’ve ever had! Literally never works.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Sandiacre TalkTalk  
very slow broadband speed next to useless
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Bridlington TalkTalk  
Horrible broadband provider.

I am actual customer for already 6 months.

Every month is problem with signal and internet is not working.

Customer service is very slow and not able to resolve the problem.

Better change operator because you will pay for service which is not working.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
Talk talk have been awful from day one internet drops out constantly, told them this and they offered me an upgrade if I paid, I thought i had already paid for an upgrade when I moved to fibre optic. Called then again today as oddly enough speed tracker doesn’t work, the call cut me off and sent me a message saying if they don’t respond instantly get on with your day... shocking! I called them again to be told I can have a paid for upgrade again, I’m sure the technical team are just sales people. Contract ends in June so looks like they have permission to take my money and give a rubbish service.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
TalkTalk  
Terrible service! On the day the engineer was suppose to arrive they sent me a message that he will be there between 8.00-13.00. However no one turned up! They took the money 2 weeks before!! No apologies or anything... Ridiculous!!!!!!!!
TalkTalk  
Absolutely terrible broadband. I would leave immediately but the fees to leave so so damn high.

The quality is unbelievably bad for this day and age. My internet drops several times a day.

In trying to sort out the above issue their customer service is also unhelpful and slow and have ultimately done nothing to fix it

Avoid. Save yourself.

Pay a little extra to get some broadband which actually does what it claims.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Edinburgh TalkTalk  
I absolutely concur with the other reviews that I have read. This company are total pants. A total waste of money, time and effort.
At its peak, despite paying for 'superfast fibre broadband' my download speed was5bps! NOT 5Mbps but 5 bps! I was getting 22,200 with AOL about 20 years ago! This is lamentable enough but the 'customer service' is, if conceivable, worse than this. I received 3 'very important' phonecalls over 18 months from people with an accent so strong and background noise so loud that it made conversation impossible. The phone line cut off on 4 occasions and eventually I just hung up so pointless was the exercise! They rang back but I didn't answer, there was no point I concluded. The issue was so 'important' that no-one rang again for over 6 months and I stupidly answered to go through exactly the same scenario again.
I have concluded that it's called TalkTalk because you have to do and say everything at least twice. Indescribable rubbish.
I have now changed as soon as the contract allowed me and look forward to watching a film with my daughter without the habitual buffering and to a mobile signal and bills that are what I agreed to.
TalkTalk is just a different way of spelling of abysmal really.
GO THERE ONLY IF YOU HAVE MONEY, TIME AND PATIENCE TO SQUANDER.
If there a no star option that's what I would have happily given.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
canterbury TalkTalk  
I terminated the contract with TALKTALK in June 2018. To be honest, I began to regret about it. My life with a new provider has become boring. During the last 4 months the Internet has never shut down. I miss so much the time when I was a customer of Talktalk, when every day several times I had the Internet disconnected, I endlessly overloaded the modem, called and wrote to Talktalk, spent many hours in chat. But Talktalk did not leave me, today, 4 months after the termination of the contract, Talktalk sent me a bill, I again owe them money. Moreover, without informing me, they independently activated Direct Debit and took my money. Phenomenal.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
TalkTalk  
A fortnight after Joining TalkTalk, and at least 20 hours on the phone I still did not have a working internet or access to my account. I had two visits from open reach both informing me the line was in tip top condition, and that the signal to noise ratio was badly wrong, in other word TalkTalk were restricting my internet, I even listened to one of the engineers telling them this.
I had no choice but to leave as I had no usable internet and it was unlikely they would resolve the problems caused by them. Over the last couple of months they have started demanding money for cancelling and moving to a supplier that instantly gave me internet. Now they are going to send this “dept” to a dept collector and were keen to tell me this would seriously affect my credit rating.
TallTalk are an evil company who will go to any lengths to make money and have no concern for the way they treat their customers, you have been warned!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Plymouth TalkTalk  
What a bunch of crooks.

Internet contract was signed 15 August for set-up 21 August. Hub arrived timely but was not working. Spending hours and hours on the phone with TalkTalk, they decided to send me a new hub. Set up the new tool - again not working. Again spent hours and hours on the phone. Decided then to cancel all as TalkTalk has never been able to set up an internet connection. Cancelation was done by phone, SMS, Chat and letter. The two internet boxes were sent back to them.

What seems to be however perfectly working at TalkTalk is their billing department. They simply continue sending bills - and reminders!!! Even to a point that Moorcroft Debt Recovery has been involved. BTW, Moorcroft Debt Recovery should seriously think about their own reputation when working with such kind of crooks. MDRL, when called, were not able to elaborate any conditions under which I should pay, nor were they aware that I sent cancelations and the like. They are only there to recover money. Full Stop. They are not interested in the story behind.

Never ever in my life have I had this kind of experience with any service provider. They simply do not care about their customers. What a bunch of un-professional service providers.

Keep you hands off of TalkTalk. It is the best advise I can give.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
Total rubbish services have promise lots but can,t deliver ,have been with them a long time but no loyalty for their customers, Can do alot lot better ,would love to hear from head talk talk .
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
northern ireland TalkTalk  
It is the worst broadband service ever, the dial up was much better than their broadband speed,the speed was supposed to be around 17Mbps but hardly you get 3Mbps and it not reliable at all,every time I had to reset the router, I called them so many times they fix it, the next day back to square one. my contract was £19 a month when I told them I am leaving they increased to £29.
Avoid at all cost especially the cheaper one, I cannot say anything about their fibre optic.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Leicester TalkTalk  
Terrible service, we have had problems for a year now, works for 2 weeks then problems for 4 weeks and so on. We are an online retail company and had internet connection issues on black Friday causing us huge issues.
Talk talk have been less than helpful and wanted to charge a termination fee even though they are not providing the service! Terrible company, would not use again!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Midlands TalkTalk  
Useless company. Ordered broadband, phone and tv. Could only receive basic Freeview channels when higher package was ordered. No amount of talking to them resolved the problem, every time I did I got the same response which was they would run checks. They couldn't find anything wrong but were happy to carry on charging me for the full tv service and refused to let me cancel. Had to cancel direct debit in the end.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    4 stars
Kent TalkTalk  
Worst company I have ever dealt with! I'm 8 months pregnant with no landline because talk talk are that incompetent they don't feel they have to provide a service even though u pay them! It's been one thing after another with them and that's if u can get through to them without them dropping the call. They are in no which way uk based so even when your emotional and in need of information you just get read out the scripts in front of them WHICH they read out 50 times before they actually do what they are saying! They have put a mark on my credit rating even though I've paid on time every month and haven't received a service for over 4 month. I've been trying for over a month to move my services to my new address but can't as firstly there was technical difficulties and now my order has been rejected!!!! A manager will ring me in a WEEKS time to explain why!!! I've just paid my bill yesterday. So turns out it was rejected because they forgot to ask me some information...so instead of ringing me n clearing it up straight away they cancel my order and then can't book me an engineer for the day I already had booked I have to wait a further 10 days for that....meaning that in the duration of my contract with talk talk I have received services for 5 month out of 12. Will not be letting this drop. I will take my matter as far as I can and I urge everyone else to do the same. This company is the biggest joke going....must be shut down I'd day
Middlesbrough TalkTalk  
If I could give these NO stars I would
STAY CLEAR OF TALK TALK they take money out your account when they feel like they want to, they took 2 months worth of bills then took a further 2 lots of £12.50 all in one month, there customer service is absolutely disgusting, vile intact they speak to you like crap, there broadband is shocking , I’m connected the seccond I walk out my living room it disconnected, only 2 items can be added at a time or nothing connects
You spend loads of money to be on hold for 30minutes to be answered and say we are closed when there not , £15 + for that phone call, there not helpful in the slightest
They are just liars and thieves, and to top it all of I finally leave to go with another company and they have the cheek to send a letter saying I have to pay a £60 leaving fee , well up yours talk talk you ain’t getting a penny of me, you need to be shut down completely

AVIOD THEM , DONT WASTE YOUR MONEY
YOU MAYSWELL FLUSH YOUR MONEY DOWN THE TIOLET
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Westmidlands TalkTalk  
By far the worst broadband company ever they take money out of your account when you have already payed the bills they have took £150.00 out of my account with out asking when ive already payed the £125.00 that I had to pay it is december and I am now behind with all my monthly bills not including the fact its christmas in a couple weeks when I do not owe this money. Nobody on the phone can speak full english this company is dog **** do not go with them!!!!!!!!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
dukinfield TalkTalk  
SCAM ARTISTS! WORST COMPANY EVER TO HAVE EXISTED! AVOID LIKE THE PLAGUE! I have never experienced such a money grabbing company that has absolutely no regard for human decency or even the most basic customer serivce or even your legal rights. I have absolutely no idea how on earth they have not been taken to court or gone bankrupt. I dont even know where to begin, I have had two run ins with the company, the second was unwittingly after they brought out the company tiscali. The first time they renewed by contract despite me telling them not to, despite not even providing me with internet but insisting I pay for internet and fee's for a property i no longer lived in and for a contract I 100% did not renew and actively told them not to renew it. The second time was even worse! They over charged me by £100+ consecutively for 3 or 4 months for my internet contract (which was orignially with tiscali and they took over and didnt tell me) for phone calls! I DIDNT EVEN HAVE A LANDLINE PHONE IN THE FLAT! I told them that these calls were not me and asked for my money back, they refused, they said it could be a crossed line which wasnt their problem, I said I will not pay for someone else's phone calls, they said they did their own checks on their computer and had decided there was no crossed line - i begged them to check this in person or visit my flat to investigate as I dont even have a landline phone and they told that someone must be breaking in to my house to make phone calls on a landline phone i didnt have and then leaving and locking the door behind them before i got back from work! WHAT THE HELL!?!?! PLEASE PLEASE NEVER USE THIS COMPANY! HOW THEY ARE STILL ALLOWED TO DO "BUSINESS" IS BEYOND ME! THEY ARE SCAM ARTISTS WITH THE WORST CUSTOMER SERVICE IN THE WORLD!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Manchester TalkTalk  
This is was the worst ever service I have received ever from anyone not only telecom but any service company.
The connection was bad, cancelation was impossible and when I moved they just stopped the service and kept charging me. Stay away...
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
Awful company and disgusting customer service ! I am unhappy with the service wished to cancel they wouldn't let me and we're going to charge me 233 pounds to leave after I had been with them for 2 years . I went with another Internet provider yet they were still billing me monthly even though the Internet line with them was cut now I had changed providers. Wouldn't reccomend customer service is appalling they don't care about their customers they just want money and all the hidden fees that come with it ! Awful
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Lancashire TalkTalk  
I’ve joined talktalk, with their fastes broadband on 15th of november 2018. From the very first day, the internet speed I was getting 40-54Mbps was way below the minimum guaranteed 66.6Mbps. As every broadband provider, talktalk says that the first 7 days, the internet gets stabilised and the speed settles, however after 2 weeks, i was still getting 54Mbps and below. I’ve contacted talktalk several times, they’ve sent out an openreach engineer, who looked to the settings, line quality and identified that nothing is wrong with my line and setup, just talktalk is not providing the promised speed.
Today, 2.12.2018 I’ve contacted talktalk, that I’m not happy with the service they provide, and as they have the “Great Connection Guarantee” i’m still in the cool down period to freely cancel my broadband with talktalk. After requesting the cancellation on their online chat, my internet stopped working for 15 mins, and i got disconnected from the chat, after which I’ve received an email from talktalk, that i need to pay £359 as for early cancellation fee. (Still inside they great connection guarantee cool down period).

Also just to mention, that when I opted to go with talktalk as my broadband provider, I've signed a contract for £26/month. Without any notification from talktalk, they raised my monthly bill to £28/month, this way my first bill ended up being £29.9 (£1.9 was the fee, that they took over my service from ee 1 day before my service month started)

Conclusion: talktalk offers are just an illusion, they have a lot hidden costs which they forgot to mention and also their “super fast service” is terrible.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Cambridgeshire, uk TalkTalk  
The worst service in England. During the contract, they raise the price. Also I bought from them for the better speed Faster Fibre, but never get it. They sent to me Opensearch engineer and he found cable damage, reported to Talktalk but company nothing to did, just carry on charge extra money, I three days chatted to them and they said me: "We provide to you Faster Fibre and we will not return money to you." Maaad!
Yesterday was frequent breakages of the connection and I contact to them again. (I played poker online and lost some money, not too much, but it is unpleasant) They offer me to send engineer for inspection again, but I have to pay for that 65 pound charge. I was indignant, began to explain the situation as a whole, but he just closed the chat. Now my internet connection speed 8.01 Mbps Thanks TalkTalk!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Epping TalkTalk  
On Friday my broadband did not work and all I have been told is lies fist they told me there was a problem outside and a engineer was dealing with it.then they told me the problem was with the exchange and it would take up to 72 hrs to fix it by Monday contacted them on Saturday to find out why it would take so long to fix it again they told me an engineer was working on it.finaly called talk talk today who are now telling me that a engineer has now been booked for Tuesday when i then asked them about the engineer who was dealing witb it tbey told me they dont have engineers who work on weekends so everything they have told me about engineers working on the fault is a lie.talk talk could not care less about there customers I spoke to someone who works for bt open reach who told me that talk talk are only interested in saving money because bringing in engineers after 10pm or weekends cost them more money paying overtime to there engineer.so they string you along profit comes before customers stay away from this company. Talk talk came up top of the list worst home broadband provider more complaints
glasgow TalkTalk  
Absolute joke. They can not produce what other companies can. I went to them solely because they could give me cheaper prices. Well, it shows for itself why it’s so cheap. Problems with connection from a couple of months in, internet speeds didnt exist, tv box stopped working in full twice and that is the problem I’m fighting with now. On my way to find a new provider. I’ve had it!!!
Hyde TalkTalk  
I have issues with my internet report to talk talk keep on saying I should remove faceplate by myself to run some checks and told them I can’t do that need to send someone out to have look at the problem .my son can’t even using the laptop cause the internet keep on saying loading very disappointed with talk talk
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Dudley TalkTalk  
Please do not sign up to this poor service I can’t wait till the contract end date. Why can these Companies promise a service they can’t provide come on OFCOM earn your fees.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
North Wales TalkTalk  
I am making a massive complaint about your talk talk company they are bang out of order I pay my bill on time every month and I’m a new customer and the way my and my partner has been spoken to for the past 2days on the phone is bang out of order with attitude we have been given and been refusing to speak to the manger and have been threading to hang up on the phone number of times and the when my Leah speak to the agance speaks to me he changed and gave me attitude towards a female but not a male and when we got through to the manger she hung up and refused to sort this complaint I’m so so angery with this situation as my and my partners phone bills has gone over so we have to pay more money on bills and get spoken to rubbish by three people on the operation teams and I’m paying every month to be spoken like that this is bang out of order and I want to take this further !!!!!!!! This is my complaint to talk talk as I am disgusted by the way we’ve been treated
Leeds TalkTalk  
Your service is terrible. I've been on phone to one of your team for about 2 hours in total, just trying to place an order for broadband. Sales team can't sell me one cos my order a month ago was 'rejected' apparantly, even though I had no email or new anything about this. And apparantly the cancellation hasn't gone through so can't order a new one. But the cancellation team new nothing if this cancellation. I was put on hold about 10 times. 2 people just put the phone down on me and the complaint department was apparantly "closed" when I wanted to put in a complaint. Awful service!
Isle of wight TalkTalk  
Do not go with talk talk. It has been 3 months of problems with them, even tho 2 engineers have told them what the problem is. they have yet to fix it and I've spent up to 3 hours at a time on calls going around in circles because all thru do is follow a script. It take 30/40 mins just for them to read and re read you notes on your account that you already know about for no reason.
I'm absolutely done with company and am changing to another hopefully will have a better experience
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Essex TalkTalk  
If there was an option to put 0/5 stars I would have done that across the board. This has been the worst experience I have had with any company. I spoke to them on the phone for hours and hours over the course of 6 months to cancel my WiFi that never worked in the first place, hence why I cancelled within a week of installation... absolutely ridiculous. I am still receiving emails of late bills and letters from a debt collection company because people at talktalk don’t know how to do their job. It’s not their fault I feel sorry for them for working for such a rubbish company.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
Worst customer experience I've had in a long time.

Someone took over our line without authorisation, so our Internet with BT was taken over by talk talk.

When I call talk talk about it, they can't do anything or give me any details because I can't get past the idiots in customer services. Foreign based call centre with poor english skills, none of the operators could understand the problem. None would pass me to a manager.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Beckenham TalkTalk  
I would not use this crowd if it they were the only broadband/telephone provider, overseas telephone helpline, the usual hard to understand foreign person on the other end, do not ring you back when they say they will, I use Sky UK based helpline. do what they say they will. Says it all!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Northants TalkTalk  
Talk Talk are the worst provider ever - if i could give them zero stars then i would do so. Broadband speed has been slower than carrier pigeon and very unreliable. Continually crashes and rubbish customer services - outstanding complaint that does not get resolved; letters of complaint not responded to; phone calls cut-off during complaints and service not provided as per contract. DO NOT USE
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Warrington TalkTalk  
I was a Talktalk customer for 4 years. The last 6 months it was a real nightmare. Internet dropped every day, several times every day. I wrote many complaints, spent many hours in online chat, but everything was useless. Then I demanded compensation. Can you imagine what Talktalk offered me? a £5 goodwill gesture!!! I paid £150, did not receive service, had to spend about 20 hours trying to fix Internet. They did nothing and offered me a £5 goodwill gesture! Sadistic bullying! Usually reviews on this site help to improve the service of companies. But not in the case of Talktalk. I specially looked for information about Talktalk and found that poor service and bullying are the main characteristics of Talktalk since 2009. TalkTalk were even fined £750,000 for "dishonest and misleading" sales practices following an Ofcom investigation.
Since Talktalk ignores all our complaints, does nothing to improve the service, I think we, the customers, who received all this terrible service and numerous bullying, should set themselves the goal of getting Talktalk out of the market.
To do this, we must describe in detail and objectively all the cases of the disgusting service of Talktalk, put the likes of other similar feedbacks, share experiences when it was possible to obtain compensation or successfully leave Talktalk. I hope that we will be able to attract the attention of the Ofcom to prohibit the activities of Talktalk.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Buckinghamshire TalkTalk  
Worst company I have ever dealt with! Engineer booked to come to my home on the 29/11/2018 and my services to be active by midnight, engineer never turned up. I rang him to be told he didn’t have the job and to call someone else, I then speaks to the person who is suppose to be here, to be told he’s now out of town so it’s tough luck!!!
I rings talk talk and not once did I get to speak to someone I could actually understand propley! I kept been put on hold every 2 minutes.
Then then text me, and after explaining the issue a further million times, they still haven’t come to a resolution!
I woke advise anyone to NOT USE TALK TALK, unless you like been pissed about, and wasting valuable days waiting in for engineers who do not actually turn up!
I will be cancelling my contract with immediate effect!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Anonymous TalkTalk  
ABSOLUTE JOKE OF A COMPANY! Been waiting nearly 2 months for WiFi to come through! Booked for an engineer to come out at the beginning of October, who didn’t show up! Phoned talk talk to ask why this had happened and there response was that they had cancelled our contract without informing us! During this 2 month period they had cancelled our contract TWICE without letting us know why. I then phoned them asking why they cancelled and no one could give a reason why. All they did was read out the email that I had apparently received from them instead of answering my countless questions! Then tried setting up a contract with them for the third time (third time lucky and all that) all went through fine, the guy in the phone reassured us that the shimmer would be out on time and that there would be no Moreno problems with them. LIES!!! As some self reassurance, thought I would call talk talk to make sure the delivery was coming out today, for them to them tell me that there is some ‘open activity’ that is still yet to be completed before they can send an engineer out! It’s highly frustrating that I have had to be the one to phone them to actually find out anything instead of them contacting us! The worst customer service I have come across, a very unapologetic team who seem like they don’t know what they are talking about! Definitely going to cancel my order with them now! would not recommend them to anybody! Absolutely shocking!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Whiteley TalkTalk  
Wouldn’t recommend. I have contacted them for disabling my land line, they have restricted my broadband as well. I had to call them several times to get my broadband connection back. Finally they have enabled my landline as well without my consent. You are not served for what we ask. Customer service is too bad.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
Watford TalkTalk  
I've had numerous run-ins with TT, spending many fruitless hours repeating myself on the phone most evenings for weeks on end. This was mainly over being billed monthly for a TV package which I turned down and sent back straight away on receipt. Then my internet was intermittently cutting out or at crawling speed, so when I complained about it, I did most of the repetitive work by text, to allow me to spend some time in the day actually doing some work. Overall, I spent over 10 hours texting and phoning on this around June/ July 2018, resulting in 3 engineer visits. The first said he was the wrong engineer and I needed a BB engineer: the second said he didn't know why he'd been called in as he didn't have his tools with him. I had to rearrange my day on each occasion to accept all 3 visits. The 3rd one was a very competent and effective guy who disappeared down one of the local BT holes and changed my BB over to a different bundle of wires. The speed improved markedly - for a while, it still drops at some point during most days ( I work from home a lot). This complaint took 27 days to "resolve", even though they kept sending me texts to say they had closed it as it had been resolved, even before they sent any "Engineer" out. I had threatened to leave TT as they had breached their contract with me by not providing a service and I had incurred £20 of mobile data charges tethering my phone with Giffgaff meanwhile just so I could use the internet. As a "gesture of goodwill", they said they would waive the following months' charges and not bill me for the engineer. Guess whet? - I got billed for both! They give themselves 28 days to rectify faults before you can leave them without huge penalty charges. Sadly, my contract had 18 months to run, so exit charges would have been huge. Recently I had a letter from them informing me that I had not paid a mobile bill and threatening to cut me off, bad credit rating and bailiffs. Turned out that they had reneged on their package deal of BB + phone and failed to email me they were now charging extra for the phone SIM. (I haven't been able to find a copy of the email, although I haven't deleted any of their comms) and they had started billing me monthly. Since I didn't know (and hadn't agreed to it, other than occasionally using the "free" SIM on the phone to ring my other phone to keep the number "live" and the calls were free anyway, this came as a nasty surprise. They refused to waive this fee, and were completely unapologetic. I am done with them as soon as my contract expires. I will go with my mobile provider - it's cheaper and the BB is quicker and more reliable. I wouldn't recommend them to my worst enemies! They are not really cheap when you factor in the hassle, incorrect bills and unreliability.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Chester TalkTalk  
Things stated off fine but after a few months the dropouts started until it became so bad I phoned customer services. The worst service I've encountered, passed from one department to the other, all trying to blame my equipment. They even sent an engineer to check my gear for the cause of the problem, but all was ok.
Have terminated my contract at no cost thank heavens and am in the process of changing my ISP.
The worst provider I've ever encountered. Stay well away.
NorthEast TalkTalk  
Worst company I have ever dealt with.
Broadband speed atrocious. ....connecting to an operator almost impossible. .... totally not worth the time or money spent on hoping to get a good deal. In the end returned to my previous provider who I now realise are an amazing company. Would definitely not recommend. ....
Sunderland TalkTalk  
Waiting 3 weeks for the engineer to come and finish setting up the WiFi. The costumer service is horrible they can’t solve anything and keep putting you on hold every 2 minutes.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Northampton TalkTalk  
I have been with Talktalk nearly 2 years. I have never been given the speed I was promised. I have an intermittent issue for the last few months where the line drops out for anywhere between 2 minutes and 1 hour.
Over 2 months later, 4 engineer visits later and approximately 20 hours spent on the phone later it has actually got worse following the last engineer visit. I have also only just found out they have added £2 to my bill from this month going forward to include for call divert on my landline and I don't even use it and was NOT notified of this extra charge in any letters. I bet this will be a surprise for many customer. Also I requested a copy of all the engineer reports and talktalk have refused to give them to me. I will be taking my issue up with CISAS as my internet is still dropping out.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
stockport TalkTalk  
Horrific customer service I have honestly never experienced the like. Could not be more dissatisfied. DO NOT USE.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
West London TalkTalk  
Worst speeds
Worst customer service
Excessive leaving fees
Un helpful customer service that ise names like gemaimgaye!
Lucky to have 2 devices on with the internet
Just to name a few!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Uk TalkTalk  
ABSOLUTE TRASH!!!
1 star given but they do not deserve that
Worst decision ever - have spent over a month trying to resolve an issue with this company due to services never actually being set up and them being more than happy to bill me for them - absolute JOKE!
If you receive a call from them trying to tempt you into joining them... my advice STEER CLEAR!!
The worst customer service I have ever experienced
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Somerset TalkTalk  
Would give 0 stars if possible. Broadband intermittent at best. Unable to watch tv continuously. No tv for 1week, broadband failed. Cancelled contract. Customer services do not speak English. Open reach engineer turns up, puts card through door, but doesn't knock or ring door bell. Why do we still have a monopoly in 2018 ? Complained to CS who advised they wouldn't charge, I wouldn't have paid anyway. You have been warned...do not use...
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Alton TalkTalk  
Attempted to upgrade my otherwise decent package for a black friday deal. After five days of nothing happening, I asked what was going on. I was then told by one person that the order had been 'partially' cancelled. The next person told me that the upgrade had taken place days ago, despite there being no difference in service. In then took two hours to rollback the order so as to be able to go with a different provider. Dreadful customer service.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
Manchester TalkTalk  
I ve moved from virgin media where the internet was perfect to talk talk.
it’s impossible to watch even a 2 minutes video because the signal is dropping all the time.
The worst ever ,doesn’t deserve even one star as a rated.
Plus the last time when i ve tried to talk with them i ve lost about one hour on the phone and nothing has changed after that.
And their number its not even free to call them .
Thanks
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Southampton TalkTalk  
Shocking customer service. Defer rather than problem solve. Strongly recommend to pay s few extra pounds for another service.
TalkTalk  
They charged for an engineer when I had been told that i would not be. Despite raising 3 appeals giving name, time and date of the call, I was still charged after a full investigation. ...
Then the phone became intermittent, and the broadband kept switching off....
Thieves - don't trust them!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Leeds TalkTalk  
When the broadband works - it’s fine. Quite often cuts out though. Customer services are one of the worst I’ve come across. Unhelpful, hard to understand over the phone, and will try every trick to keep you. I moved house and they renewed my contract for another year!! Diabolical service. Would not recommend!
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
Kent TalkTalk  
Be it on your own head if you use this Company. Totally failed to transfer me from Sky to Talk Talk. Totally failed to notify SKY about the change over. Advised use of a power adapter even though engineer could only elicit a signal that was one tenth of advertised promise. I cancelled agreement. Now hounding me for further payments (I cancelled my direct debit).
Will not answer questions and will not elevate complaints to a superior manager. DO NOT USE !!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Newcastle TalkTalk  
Absolute joke of a company. Appalling customer service. Unusable broadband services, hardly ever actually had working WiFi. Tried cancelling service in July, didn't get done still not done now in November and they're trying to charge me £80 for the privelage even though I haven't been using their services since July and it should have been cancelled then. Absolute joke. Avoid at all costs!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hampshire TalkTalk  
Worst service ever. If I could rescind of contract I would do so. My advice is keep away from this unprofessional company
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
Moved to talk talk recently from virgin based solely on price.
Speed is terribly slow and constantly dropping out altogether.
Took a day off work loosing a days pay to be in for the engineer (with the threat from talk talk of £55 charge if not home) only to be told at 13.15pm after calling to ask where the engineer was to be told he'd been cancelled by talk talk.
So one month into the contract I would advise anyone else to stay well clear. Terrible speed, signal dropping out altogether, useless customer service (foreign) , and liars costing me a days pay.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Blackpool TalkTalk  
DO not touch! Worst service I have ever received pushing the date back over 4 weeks and then refusing to let me know escalate a complete- ABSOLUTELY rediculas
Coventry TalkTalk  
Crap latency, always extremely slow and unreliable with terrible customer service
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Greater Manchester TalkTalk  
After having this broadband for 3 years plus, I think it's safe to say that you get worse than what you pay for. When we first bought the internet, it was normal and reliable at most times, but then it began to drop in speed and would begin to cut off from time to time. These problems got more serious to the point where the broadband was unusable for 2 months. Out of this we upgraded to fibre hoping that problem would go away in doing so (and because we got a discount on it because of the 2 month internet problem that was on their side). But around a week in the internet speed began to slowly degrade and would downright go down to the point of not even being able to connect to the actual router itself. These sudden drops became more frequent to the point that we've all now decided to get a new internet provider. Now we're just waiting for the contract to expire so we can finally get a proper broadband provider. Hope this helps any future customers know what they're paying for.
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    1 star
England TalkTalk  
I was a Talktalk customer for 4 years. The last 6 months it was a real nightmare. Internet dropped every day, several times every day. I wrote many complaints, spent many hours in online chat, but everything was useless. Then I demanded compensation. Can you imagine what Talktalk offered me? a £5 goodwill gesture!!! I paid £150, did not receive service, had to spend about 20 hours trying to fix Internet. They did nothing and offered me a £5 goodwill gesture! Sadistic bullying! Usually reviews on this site help to improve the service of companies. But not in the case of Talktalk. I specially looked for information about Talktalk and found that poor service and bullying are the main characteristics of Talktalk since 2009. TalkTalk were even fined £750,000 for "dishonest and misleading" sales practices following an Ofcom investigation.
Since Talktalk ignores all our complaints, does nothing to improve the service, I think we, the customers, who received all this terrible service and numerous bullying, should set themselves the goal of getting Talktalk out of the market.
To do this, we must describe in detail and objectively all the cases of the disgusting service of Talktalk, put the likes of other similar feedbacks, share experiences when it was possible to obtain compensation or successfully leave Talktalk. I hope that we will be able to attract the attention of the Ofcom to prohibit the activities of Talktalk.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Buckinghamshire TalkTalk  
I received bill for phone number which I'm not own since 15/03/2017. I'm trying to find out about it, but not able, because online chat can't check my details, over the phone can not pass further where need to type in phone number, they says don't understand. To get in touch with manager no chance, agents online don't now how. Who can help, three days now trying to sort out bill but no luck. Looks like chat agents don't understand English. Worst service ever had. Stay away from company without any management.
  • Satisfaction
    1 star
  • Customer Service
    1 star
Non U.S.A. TalkTalk  
I honestly don't know where to begin with my review, other then saying Talktalk are beyond the worst company I have ever had the misfortune to deal with. They let a man who was imprisoned for stalking me change my router name to I was a slapper, then without my permission continued my contract when it ended and over charged me, when I was previously paying £45 for the standard package, they put it up to £79 a month. They also have called me by the name of Tina on more then one occasion, leave me on hold for hours then cut me off, and I cannot seem to get through to the correct department to cancel this terrible part time working service I pay over the odds for. My review is DO NOT USE THIS COMPANY!!!
TalkTalk  
Truly dreadful customer service; Kept me on the line for ages and no help whatsoever, in renewing a contract. Avoid at all costs. I will never use them again.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
Hampshire TalkTalk  
Avoid at all cost. The worst customer service I have incountered. They won't listen to what you say. They will keep You on the phone for hours. Then if you can get them to send an engineer they want to charge you to fix there system. Just a joke.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Norfolk TalkTalk  
I'm absolutely disgusted in talk talk's customer service team, I have recently moved home and was told to wait in from 8am till 1pm for an engineer coming out to activate my talk talk broadband but nobody showed up and not one member of staff had the decency to actually ring me up and tell me nobody was coming in the first place because the line in my area isn't even working! But to find this information out I had to wait 2 days and be transferred to this person then that person and put on hold numerous occasions, and I still haven't even got an engineer appointment because the problem still hasn't been fixed a week later! I would deffinitely not recommend talk talk to anybody, and now that I want to cancel my contract they are having technical issues with their systems.. absolute joke!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Kenton TalkTalk  
There's just no point even trying. I am trying to cancel my contract that I started yesterday after reading reviews on here. If you mention cancelling on the phone options you simply never get through. I said I wanted to upgrade just so I could get through to a person and as soon as I said I wanted to cancel she said she would transfer me. I'm currently on hold and I doubt I will ever get put through. They seem to make it impossible for you to cancel and you can only do it via telephone. When you call you need the home number.
Surrey TalkTalk  
The worst service i have ever received and deceiful.If they see you english is not good they think that people are stupid .
  • Satisfaction
    1 star
Gateshead TalkTalk  
I've had broadband with talk talk for about 2 months now and it's forever dropping out of connection. Customer service always tries to fob you off. Overall the worst broadband provider I've had. Would not recommend to anyone
  • Speed
    2 stars
Lincolnshire TalkTalk  
I've been with TalkTalk for years now and the service is terrible.
I've had constant Phone line issues as well as rubbish broadband.
My kids come home from school and can't even connect to the internet to complete their homework at times.

Nearly every time I've called Customer Service I've been treated poorly with their workers either showing me attitude or making it seem as if I do not know what I am trying to explain to them.

Would recommend to stay away from them. Am looking to find new, more reliable provider.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Birmingham TalkTalk  
Talktalk can be good but every time there is an issue with your Broadband they say it's a problem in your house! I paid extra for their fasted Broadband and get what I was paying for at the lower rate?
Not too happy about this and changing would be a nightmare!!
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    3 stars
  • Reliability
    3 stars
Edinburgh TalkTalk  
If I could give minus points, I would. The service is unspeakably appalling. I have been unable to receive or send emails for almost 4 weeks, and get a succession of 'managers' on the phone, each of whom tells me that they're 'working on' the issue, which is clearly never going to be resolved.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
london TalkTalk  
Having recently opted to join TalkTalk, I was extremely underwhelmed and very disappointed.
The ‘go live’ date never happened and having spent over 2 hours on the telephone, to very unhelpful customer service assistants & being given the runaround, nothing was resolved. I cancelled my contract with immediate effect.
TalkTalk is the most inadequate and substandard company that I have ever had the misfortune to deal with and be a part of.
I would encourage others to avoid at all costs.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Lincolnshire TalkTalk  
This is a disgusting company. I took out broadband in good faith and as part of the contract, there is a 'minimum download speed' which is set pretty low anyway (mine was 1.2mbps). After a couple of weeks monitoring and testing it was clear that the speed was always below this minimum speed. I spoke to TalkTalk multiple times both on the phone and on live chat with the hope they would resolve. All they EVER did was 'update the router' even though i asked for an engineer multiple times. seeing as though they never reached the minimum speed and didn't ever fix or improve it over several months, i was well within my rights to cancel at no cost.

However... Talktalk firstly said i couldn't leave (lies). Then when i didn't agree to their early cancellation fee they said they couldn't end the contract. They keep sending me more bills and now have sent it to a debt recovery agent even though i sent their router back when i originally tried to leave. Absolutely disgusting the only way i could have left is by agreeing to their leaving fee which i didn't owe. They don't even adhere to their OWN CONTRACT!!!

Absolute disgrace
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Leeds TalkTalk  
I signed up with Talktalk in January 2015 and can honestly say I never had a problem with them. On 3 occasions the line/broadband went down (2 of these caused by BT Openreach) each time the faults were dealt with fairly quickly. Now the price is going up at the end of my contract, so I am looking to get a new provider with a faster speed. However, having read reviews on other providers I may just stay where I am. (If it aint broke then don't fix it)
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Southport TalkTalk  
I have never ever received such poor customer service and I would strongly reccomend everyone to avoid this service!!i contacted talk talk on the 6.11.2018 to set up broadband/tv as I was moving into a property on the 16.11.2018 (10 days in advance) I was on the phone to them the first time for 1 hour just setting up my details etc which I’m okay with as I knew (assumed)by the end of it I would have a package.i explained to them that I was not moving in until the 16th and they would need to send the equipment to another address or make sure it wasn’t sent out until the move in date-i was told it’s okay they would put a card under the door to tell me where it has gone (bare in mine I had no access to the house and couldn’t retrieve a care)they told me that was no problem they’d put me through to customer services to arrange delivery.After holding for a further 20 minutes I was put through to customer services who told me the order was not yet on the system so they couldn’t do anything to help despite the fact I had received an order confirmation whilst on the phone to the man arranging my package with all my details engineer appointment etc yet they still couldn’t trace it ?they said to call back in 24 hours and this would be resolved-the next day I tried to call back as I was asked and the number I was given required a landline number to go forward and get to the correct department which of course I did not have !!!i eventually spoke to somebody spending another hour on the phone and was still no quicker getting anything resolved-I spoke to a manager who was no help I was told I’d receive a call back & the next day I received a text message telling me they’d tried to get in touch which was complete lies as I had no missed calls!!!this went on and on with the same story of not finding my order,I then finally recieved a call yesterday (19.11.2018)2 weeks after my initial call telling me they STILL haven’t found anything and we’re no closer to resolving my problem despite me sending them a copy of my confirmation-at that point I told them to cancel the whole thing -I am now without internet and have to wait 2 more weeks for my new provider to connect our internet-I spent 5 hours in total on the phone to them and never got a resolution !!!they never offered to simply reprocess my order and we’re very unhelpful-Please avoid !!!!
Birmingham TalkTalk  
Terrible service, connection. Rude staff!. I wish I had read reviews before signing up.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
WEST YORKSHIRE TalkTalk  
I have been with talktalk for years and its just gone down hill the past year or two. Overall the company is terrible.

I have had issues with my broadband and having problem with internet or connection issues which were highlighted when I was on the phone to them for hours... talk talk were refusing to acknowledge that the issue was on there end even when all testing points to it being one of their servers causing this.

They are offering me absolutely no recourse for losing my internet just some money back rather then giving me better quality internet?, I cannot leave as i'm still in contract, they won't fix anything just charge me more for a new router and still the same internet issues. Would advice to stay away! TalkTalk is not worth the money and hassle to even receive 10mps
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Bradford TalkTalk  
Unfortunately a star rating is required
Please put a negative x5 in front

I agreed to Talktalk broadband because of the price .
Had messages re installation and 3 times attempted to change this (over an hour getting nowhere) the final attempt resulted in me cancelling the order.

South African call centre don’t help as the talk time delay
I have better calls on my Skype.
Call handlers making things very difficult as is the TalkTalk website.
Stay well away from TalkTalk
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bristol TalkTalk  
This company is the absolute pits. All their customers should go find another IP. I've been with them for years and at last renewal was persuaded to stay. It was a big mistake and now I've dumped them. TALKTALK is horribly unreliable. And it happens regularly and for long periods. They have no interest in looking after their customers. Do yourself a favour and avoid them at all cost!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
London TalkTalk  
Advised to move to fibre, on go live date no internet now ten days later still no internet, hours on phone and online tech support which is less than useless. Ended up switching supplier. Will never use them again.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Fylde Coast TalkTalk  
I am leaving a review for talk talk due to my experience with talktalk homesafe. my stepdad recently had issues accessing a lot of legit websites due to homesafe. it turns out it had been turned on without his knowledge and he had not authorised it. the process to actually turn homesafe off is also very convoluted and left my stepdad very frustrated. why are talktalk adding security measures without asking for consent?
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    3 stars
  • Reliability
    3 stars
ipswich TalkTalk  
Don't bother trying to get anything resolved when there is a problem as you get passed from one person to another. Nothing for loyalty as they slyly take things from you. Time to look for another providor.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    3 stars
  • Reliability
    2 stars
Bury St Edmunds TalkTalk  
I have standard wifi from talktalk, not fibre, and can say the service is dreadful. it may be a cheap rate but it is not worth it. I regularly have no access to the internet and have spent over 3 hours on the phone with talk talk this week trying to sort out problems. DO NOT GO WITH THIS SERVICE.
  • Customer Service
    2 stars
fife TalkTalk  
Unless you enjoy having your bill increased without any notice, slow broadband speed and having your internet go down randomly for weeks on end, do not EVER use Talktalk. If you just want a cheap broadband provider, use PLusnet as they are much more reliable in terms of internet speed and customer service.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
United Kingdom TalkTalk  
Overall a terrible company. Been with them for a year without any overwhelming issues (Minor downtime, occasional disconnects).

However recently. I have had over double the ping to certain games and talk talk are refusing to acknowledge that the issue is on there end even when all testing points to it being one of their servers causing this.

They are offering me absolutely no recourse for losing the main reason I have internet, I cannot leave as i'm still in contract, they won't fix anything. So i'm stuck with this terrible company until the contract runs out upon which i will be leaving them the very day it does.
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    2 stars
Londonderry TalkTalk  
let down by BT engineers,missed appointments then tried to blame / charge me, poor coordination, 1.5mbps broadband speed,
hopeless call centres, reading off scripts and cant answer questions, I thought Virgin were bad!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Durham TalkTalk  
Hi, please don,t get talk talk any service they got really bad customer service they mix my phone line to other people line I been telling them to fix my problem still telling me tomorrow since I got line with talk talk all the time HV to tell some time phone line don,t work and some time broad band does,t work really fedup.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Birmingham TalkTalk  
The worst internet provider in the whole world. The customers services hold you on line for hours and don't listen to you and then asked to cancel my account they said you have comment and if you cancel it you would be charge £150. I am counting days till my contract finish never renew it and never recommend it.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Gateshead TalkTalk  
Absolute disaster, called them multiple times and they told be it will be better but it ******* is not. Low downloading and uploading speed, really high ping constantly jumping over 100, disgusting.
TalkTalk  
Worst service ever! They gave us a time slot of between 8am and 1pm for the engineer to come and fit the broadband, so I had to take the morning off work. At 12:55pm, I had a call saying they would arrive at 2:30pm and was this ok, to which I said no but I clearly don’t have a choice. They then turned up at 3:59pm (I had called within this time and they kept saying they would be here in 5 minuets)! I called Talktalk to complain and say that I had, had to take an extra half days holiday, and we would need compensating for this. I called 3 times and it asked for a home telephone number which I didn’t have as I was setting up broadband and the engineer wasen’t here. I then altered the live chat which didn’t even get a response. I then called the sales number and it said it didn’t understand what I was asking for so to text... I was then texting someone who I asked to call me at 5pm and they said ‘Alright’. Guess what? No call! So I called again and again and eventually got through to someone at 7:30pm, this woman Hope then told me that her system was down and to try again within 3 hours (which made no sense), so I asked to speak with a manger - she eventually passed me through to Miko who funnily enough had working systems! I explained the issue at hand and she went off to see what she could offer me and came back with an offer of ..... £5!!!!! To which I couldn’t contain my laughter and asked to cancel my account. The cancellation team had all gone home for the night so Miko kindly said they would call me! 24 hours later nothing. So I called again 3 time each time whilst being transferred to the cancellation team I got cut off with no phone call back so had to explain myself everytime. I then got offered £10, which I quickly assured them would not suffice and I wanted to cancel with immediate effect.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Nottinghamshire TalkTalk  
TERRIBLE My phone tine went down and I contacted and told them the problem No phone and no broadband and a disabled customer relying on this safety line .Spent hours trying to get help they promised to check the dead line persisted telling me to check the router Waited a week for an engineer to tell me the line was dead !!!! Avoid this company !
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Scotland TalkTalk  
My phone tine went down and I contacted and told them the problem No phone and no broadband and a disabled customer relying on this safety line .Spent hours trying to get help they promised to check the dead line persisted telling me to check the router Waited a week for an engineer to tell me the line was dead !!!! Avoid this company !
  • Speed
    3 stars
Scotland TalkTalk  
Keeps going off spoke to talk talk on phone for 40 min the guy didnt know what he was doing tbh im thinkingvof going back to writing letters and using homing pigeons
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Horwich TalkTalk  
Had no internet forced to check router and cables. By people I could not understand ,hours of this had to stop payments at bank as three months with no service was forced to pay them off to end contract .sky fixed problem said my internet was going to empty house and why I had no internet .talk talk are a joke not even worth considering
  • Satisfaction
    1 star
Lutterworth TalkTalk  
DONT WASTE YOUR TIME WITH THIS BROADBAND!

I’ve never heard so much bull crap from costumer service like this one. It’s an utter joke. Inconsistent service and MAJOR delays for an engineer to come.

Had to reschedule THREE times, at no fault of my own. The engineer either comes and states can’t complete work or doesn’t show up at all.

Costumer service promises to call you but if you really want to get information, you have to call them constantly. Worse part of this, their system is ALWAYS down. They tell you to call them back within 2-3 hours...every day! It’s ridiculous.

cancelled it before going live to avoid them completely. They’ve stressed me enough from September, it’s now November!!

Never again in my life.
  • Satisfaction
    1 star
  • Customer Service
    1 star
London TalkTalk  
Appalling Customer Service! You spend hours trying to get the deal you want, can't understand their 'Helpline' advisers because of their heavy accents... won't give you the deals they advertise. Avoid at all costs.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Berkshire TalkTalk  
The worst ever provider I have been with, extremely poor service, broadband constantly losing, talktalk advise to upgrade, yeah of course...... I don’t think so this company is appalling in all levels from service to customer service, my advise is AVOID
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Kent TalkTalk  
Absolutely shocking .. joined a few months back was told I was now with them turns out I am still using sky so changed router etc... no service .. no customer service .. no tech support spent a whole Sunday morning getting no where fast .. I work in cloud and data so know my stuff ... these robots know nothing ... raging and want out of contract ... still no service oh and to boot they want to charge me for an engineer call out ... regret changing from sky never had any problem ...
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Nottinghamshire TalkTalk  
Talk talk is most unprofessional company have ever seen. They do not know how important of giving great customer services. You speak to them about a problem or the issues you having , they agreed , it will be resolved .
Come the following month is the same , then you have to call back and to talk about the same thing over and over again and again . Bad company stay away from them .
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Dunstable TalkTalk  
Same problem as previous user- signal is low, connection on and off, low speed- less than it should be, customer service telling the same bull.... over and over
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Weston super mare TalkTalk  
I don’t even know where to start. I am very annoyed with this company. I had call them to cancel the network not only did it go up after I had it the internet just got worse. From paying £19 to £31 and nothing comes out of it. I had to call them to cancel and the worst is to be told they will cancel after a month that means they are going to take money and for crap service. Ever hit me I have to switch the internet I don’t know how many times a day just to refresh the damn thing. The worst network ever I am moving back to sky I don’t know why I left them I will gladly pay £40 for best network. Regardless sky is even offering cheaper. My neighbor who lives 2 door away uses sky and it actually works in my own houses and I wonder why I am paying this talktalj
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Wednesbury TalkTalk  
Worst provider ive ever been with , since joining them from bt my phone line has had a hissing crackling noise , rang the customer service twice to sort the matter still never got sorted so now conract up im leaving and will never use them again, good luck to whoever signs up to this rubish
  • Satisfaction
    2 stars
  • Speed
    3 stars
  • Reliability
    2 stars
Lancashire TalkTalk  
Changed to faster fibre and was notified that we would go live by 12 on the Thurs NIGHT. Didn't work at all the next morning even phone cut off. Made 4 calls on mobile to customer service robots who kept telling us to do the same things even though we said it didn't work. Kept telling us it was our computers fault if we couldn't access the Internet even though the modern wasn't working. Spent 50 minutes on live chat going through same at end of all calls was asked if there is anything else can help you with (not a joke) yes just the phone and broadband we signed up for. In the end they said they would sebd an engineer out which we may get charged for. Will never sign another contract with talktalk
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
Cannock TalkTalk  
If you are connected and land line working this is a good enough service for the money. If ANYTHING goes wrong or you need to change anything that is not on the standard Menu YOU WILL SPEND ENDLESS TIME ON PHONE and in our experience have a b***** nightmare that can drag on for months.
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    3 stars
Cardiff TalkTalk  
AVOID LIKE THE PLAGUE! WORST INTERNET EVER!
It hardly ever works, today it stopped working and they said you haven't paid, and I am on a 2 year contract! They are asking for other credit card details in order for me to pay the twenty pound and 83 pence debt when I still have a contract with them. I would give them zero if I could. Such scammers, they should be banned, something has to be done about this!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
The most awful customer service. They talk to you like s**t they patronise you and they also never communicate with you. I lost my service for almost a month. At no point did they contact me to give me timescales or updates. I spent hours on the phone and on the chat. Appalling service.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    2 stars
Oxfordshire TalkTalk  
Absolute pits,,, thats why after all this time which is a matter of years i going to another provider,,, on and off never stays on for more than 15 mins without the connection going off then coming back on a little later,,, i cant be bothered being told the same thing over and over again no doubt out of a book!
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Dover, Kent TalkTalk  
Not a good start at all!! Signed up for talktalk as it was recommended by a Friend. Got a message saying they will call us tomorrow (being Monday 4th November) then on that day received another text saying Sorry, we're running late. We'll call you as soon as we can, but it won't be at the time we agreed, etc..then got another text saying 'We've come across a problem with your order, which we'd like to speak to you about. So, we'll call you on Thursday 08th November 2018 between 2PM - 4PM. If this time doesn't work for you, just let us know etc.. So on this day my partner who's dealing with all this works split shifts so waiting at home until then and to then receive a text saying they have been delayed. (AGAIN!) At 18:05 they call us and ask for my partner which by then he is at work so I asked If I could speak, very abruptly the lady said its him she will need to speak with for security questions etc. I said can they call tomorrow morning she said OK. Then get a text saying We tried to call you today about your order, but couldn't reach you. So we'll try again on Wednesday 14th November 2018 between 8AM - 10AM. Thats 6 days away!! Give up!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
Cumbria TalkTalk  
If I could give 0 I would due to not even being installed before I cancelled due to waiting in 3 times and no show and then given new date after new date this was not just from people on the phone it was also from an engineer who came and said he would be back at 8am the next morning to finish but never showed up complete waste of time and a disappointment due to now not having any thing
  • Customer Service
    2 stars
Norfolk TalkTalk  
Broadband speeds are totally rubbish the blame my PC, I built it! I've been shunted from India to S Africa to the Philippines to resolve my problems! 5 months without a landline now 6 months Sketchy Broadband, Never call you back as promised I've spent more hours on my mobile trying to resolve the issues! They are utter C**P. Where is the UK management of TalkTalk?
  • Satisfaction
    1 star
  • Speed
    1 star
Crewkerne TalkTalk  
AWFUL, do not go with Talk Talk! I can not believe how bad they are, they didn't turn on our account and insisted there was a fault even though 3 engineers came to the house and each said there was none. They forced us to wait 28 days to let them fix the fault and when they still did not fix it it was a battle to leave without a cancellation fee. Currently battling to have fees returned to me for services that we were not provided with. Continuously bounced from department to department, technical support are abysmal, I was online to them for 4 hours on one occasion alone, apx 12 hours in total - not including time spent talking to Customer Service and the Retention team. Do yourself a favour and pay the extra £3/month for a proper company
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cardiff TalkTalk  
Since June 2018, when I subscribed the contract nothing worked properly, The connection goes up and down and when I'm connected the speed is 3 to 5 mbite/min. A lot of time and money spent with the call center, two engineers came, nothing was sorted out, despite being paying regularly every month.
SW15 TalkTalk  
Most days in the week when I get home the internet is more than likely down which is frustrating after a long day. When I ring up they solve the problem and no more than a day later it’s the same again. My internet works best at the weekends but still I can’t play PlayStation live whilst my daughter is watching Netflix upstairs because of serious lag I have to tell her to have break off it so I can play games. There’s only two of us in this house and our internet is extremely slow reminds me of the dial up days.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Nottingham TalkTalk  
Rubbish, avoid talk talk!
Never had a problem with other providers, but since joining talk talk internet cuts out, they don’t give the speeds they promised, they don’t call back when they book call back times, they close the conversation on the online chat whilst you are typing a response, they have terrible customer service and started calling me ‘madam’ mid call rudely and faf about when you try to talk to them calls take forever. They have sent engineers out, more wasted time and stress just because they provide rubbish routers that don’t work.
  • Speed
    2 stars
March TalkTalk  
Would definitely recommend.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
TalkTalk  
There is not much I can add to the reviews of TalkTalk. I will reiterate the echoes of pain, annoyance and utter disbelief shared by any human being who have experienced their, erm, service.

My GF and I chose to join TalkTalk because we were trying to save some cash. We originally thought we could put up with slow and average for the small monthly cost. Again, we could have put up with Slow and average...

It was a constant effort to battle the relentless dropped service, the constant calls and live chats, the engineer visits and the utter nonesense that the supposed customer service offers.

TalkTalk are nothing short of s@#!. It is the only word that justifies their useless business.

Look, at the end of the day you will make your own mind up, however you will (after 6 days) be on these review sites warning people how poor they are.

3 months of that poor service and we snapped. TalkTalk do not deliver on anything. We esculated our case and we had our agreement finished.

We are now with another provider and they are a world apart from TalkTalk.

I can o ly give you this warning - Stay Away
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Devon TalkTalk  
Zero speed upload and download, they send engineer to us and still unable to fix our broadband , there is no singling in our area .
Not recommended
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Nottingham TalkTalk  
Talk Talk is the worst network service I ever had. I made the big mistake to contract once with them and I regretted big time. Very bad broadband speed, very poor reliability and the worst customer service I have ever experienced. Never again.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
Talk talk has the worst internet I have ever seen or used I can do anything on it. It doesn't even reach my room that is just upstairs which is less than 5 meters away from the router and also takes a life time to load a video on YouTube saying that talk talk is bad is a huge like a massive understatement it is the worst ever internet every made I would not recommend it to anyone please stay away and pay a little bit extra for something like bt or virgin media which actually works. On the website talk talk said avarage of 11mb but I only get an average of 4-5mb it lies and that's y I hate it soo much I can't even express it into words I know that speaking about this won't help my situation but I don't want anyone to make the same mistake that I did by choosing talk talk it's not worth it
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Edgware TalkTalk  
Appalling service. Customer service is disgusting, awful. Go live date changes several times, 3 weeks it took them even then it didn't go live fully. Rang several times and they all said the same thing yes we will cancel it within 24hrs which they still had not done after the 5th time of making contact. I wouldn't recommend to anyone at all ever!
Tonbridge TalkTalk  
Broadband has always been slow. I have just spend 2 hours on live chat so they could resolve it. Got disconnected four times and had to repeat all the same things over and over again. "What make of router do you have?" Seriously!!! Every router I have ever had has made no difference to their pathetic broadband speed. Virgin media here I come.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Sussex TalkTalk  
Absolutely disgusted... was talked into having talk talk. Firstly the engineer turned up and told me “sorry I’ve checked your connections and you cannot be set up today and oh I have not been given a tv box fir you either.. I was also told I’d need to purchase a £200-£300 Ariel too and he said I wouldn’t have been told this at the time, which I wasn’t
He then left so I tried to contact talk talk - that was a joke eventually got through to some automated robot... I insisted they cancel it all then and there and I refuse to pay for a service I’ve never had. They eventually decide they’ll allow it to be cancelled within 7 days with no charges.

Did they hell... they didn’t unblock the line so my new provider Sky could not connect then they ceased the cancellation and then charged me. I am now trying to sort this out between them and the new provider sky.

I have now put in a complaint about their services or lack of and am awaiting a call back - no doubt it will be some automated robot
Do not be conned into using talk talk they are the worst company I have ever come across. Absolutely disgusting
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Somerset TalkTalk  
The worst company I have ever had to deal with. First we had a three week wait for internet only to discover that they recorded our address wrong, then another three week wait while they set up a new account with the correct address. Then another one week wait for an engineer only to have internet for 12 hours before it cut off again. We are now having another wait for an engineer. Their customer service line is terrible. The people there have zero common sense and ask you to repeat back everything 7 times. You find the calls take at least an hour and there is never a resolution. Indeed the first 30 mins seems to be repeating your name and post code over and over because they can’t find you on the system. You also have to start the whole story from scratch when you call up because they are not making proper file notes. It is soul destroying. We are also paying quite a lot each month on mobile charges while this is being sorted. So my advice is run away as fast as you can from this company. I cannot emphasise enough how bad they are. Go with anyone else.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
Absolutely dreadful. I have wasted so many hours on the phone, had 3 routers, a visit from a Talk Talk engineer, a visit from an Openreach engineer and eventually been released from my contract after 5 months. Save yourself some grief and look elsewhere.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Colwyn Bay TalkTalk  
They failed to send me my router 3 times and are very unreliable.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    1 star
TalkTalk  
i pay almost £30 monthly just to use my mobile data instead - and if that doesn’t give u an insight of talktalk wifi then i don’t know what will
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
devon TalkTalk  
Absolutely terrible customer service. Due to being unable to speak to someone and instead received text messages it took 2 days to organize an engineer to attend. This was extremely inconvenient as was receiving text messages at work and if I didn't reply within an hour it would then start the whole process from the beginning Waited in the day the engineer was due to arrive and after it reached 4:00pm and looked like no sign, i telephoned Talk Talk and was told no engineer was attending due to a glitch in the system.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
london TalkTalk  
Worst customer service ever. Worst connection. We get just few hours of internet a day. Absolutely impossible to get am engineer. Calling them is wasting time and nerves. Cant wait for contract to end. Nightmare.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
Shocking service. Problems with my broadband started about an hour after my Internet was installed. It kept dropping out every few minutes and even when it was working, it was third of the guaranteed minimum speed. I had six engineers coming and going, not being able to fix the speed (it was still dropping out, but "only" every couple of days). After constant conversations via phone and live chat (it cost me a lot of money calling them constantly from mobile) with about 50 employees, I managed to get the contract cancelled, although I still had to pay another month due to their 30 day notice period. But before I managed to speak to two employees with common sense, I had to deal with so many people (who also lie to you and when you speak to someone else, all of a sudden there's no record of the previous conversation) who had no idea what they were doing, trying to get me to upgrade my package because they couldn't fix the problem, then charge me £30 I think it was, upgrade fee, when I refused they said I had to pay the remaining amount on my contract (I was less than a month in on 18 month contract) to cancel it.. There's lot more to complain about so I would never recommend this "service" to anyone.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Reading TalkTalk  
Terrible service; we contracted with them a month ago, the line has never worked, I'm at my 6th call with the technical department, they say they are going to fix it but they are doing absolutely nothing. I have asked to resiliate as they have never provided the service and they want to charge a break-up fee. These people are a joke, stay away from them.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
Completely unreliable service, max speed achieved 6 mbs without internet for weeks on end, I was charged 90£ to replace the socket( previous one worked fine before problem ocured) that didn’t fix the problem.
I was sent new modem and gues what one month later no internet again.
Robbery should their name instead of talk talk.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hammersmith TalkTalk  
talktalk is absolute trash. the weakest and slowest internet connection and terrible service. save yourself the trouble and do not sign up with them.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
leicester TalkTalk  
I wanted to cancel my contract whithin the legal period, then I was given a free recordable tv box and promised to solve the problem with the internet connection. Ever since I have spent over 5 hours talking to them and I am getting nowhere. They simply dont care as they already tricked me into an 18 months contract.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Oldham TalkTalk  
Absolutely terrible customer service. I have been without phone line and internet for 11 days now!!!!...The call centre back ground noise is unacceptable together with zero updates relating to the fault I will be definitely not reccmending to anybody.... Wish I hadn't left BT.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bolton TalkTalk  
Absolutely terrible customer service. I have been without phone line and internet for 11 days now!!!!...The call centre back ground noise is unacceptable together with zero updates relating to the fault I will be definitely not reccmending to anybody.... Wish I hadn't left BT.
Bolton TalkTalk  
Truly one of the worst services I have received from any company for anything.

The internet is low on speed and constantly breaking down - which in it's own right wouldn't be the biggest problem... but the customer service, oh my lord.

An absolute piece of trash company, avoid at all costs, if nothing breaks you will be fine, but if it does you will be struggling. Dirt cheap - you get what you pay for.

Rant over

(Currently on my 7th call to customer service, over 3hrs on the phone in 3 days, the online chats are 'busy')

Trash
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Harro TalkTalk  
Appalling. To Summarise in one word.
Disgusting customer service, engineers don't turn up. Solutions are not made. Charges made against you for needing to cancel as you physically cannot do anymore. Would not even give customer service a 1 star as they don't know what customer service is.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Huddersfield TalkTalk  
Very bad experience,
I have pay for a package,engineer come over and install the broadband and hi told that is going to be ready to use in few hours.I have been waiting for a week and I didn’t receive any conection,I call them and they told is no conection in our building????,I cancel true the phone the contract with TalkTalk and they told me that I will recive my money back.
Is nt much £18.67 but they mail me saying that will be happy to refound me £11.41 ????
That is not nice
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
TalkTalk  
My worst experience I have had in my life.
1) Customer service totally incompetent.
2) I paid for a fiber connection with a 60Mb / Sec speed, but in reality the download speed was 6 Mb / Sec (when I was lucky).
I told Talk Talk about this problem with over ten letters and hours on the phone with the customer service, nobody was interested in my case and nobody was able to solve the case.
I absolutely do NOT recommend this telephone company.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
MARGATE TalkTalk  
Absolutely disgusting. I don't have words to describe the company. Not going into details but I have never in my life had to deal with such a bad service. I never expect a lot and happy person with anything but this company is going beyond disgusting.
Bristol TalkTalk  
Absoloutly appauling! The worst internet ive ever had. My mobile data is better and more reliable than talk talk standard broadband. I origionally wanted the super fast broadband but failed the credit check only to be told i can upgrade once ive gone live. This was not the case when i later called to upgrade and the customer service was also terrible. I can safely say i will not be using talk talk again or recommending to anybody.
Bolton TalkTalk  
Wish I had never left BT. I now have a subscription to a football package I can't watch because of an atrocious internet connection.
Belfast TalkTalk  
Shocking company. Their call centre is impossible to deal with. They never do anything they say they will do, they lie, mislead and also threaten additional charges claiming reasons that are complete fabrication. I have tried everything to rectify issues I have had since being talked into upgrading to Super Fast Broadband. This has been ongoing for 9 months with no end in sight. They ignore emails even when I've written in their own language hoping they will understand the distress being caused. Spent hours on the phone and achieved nothing and have twice written to their CEO who has ignored my correspondence. I am at my wit's end as my daughter requires broadband to complete her university studies. She is having to go elsewhere now to do her studies when she should be able to work from our home with a service I am paying for. There is absolutely no way you can deal with this company. They will not let you speak to anyone in the UK even if you beg for help.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Sandhurst TalkTalk  
As soon as I switched from BT to TalkTalk, I had problems with both speed and reliability. I couldn't access the router settings and combined with the other issues I diagnosed a faulty router. 'Customer service" has non-technical folk clearly reading from a manual as they keep putting you on hold whilst they read the step by step approach to diagnosing faults. Took 2 hrs and eventually agreed to send new router. Then discovered upload speed was very poor and my Livedrive cloud backup had real issues. Had to pay £5 extra per month for rest of contract to make it work. Since then had issues with devices not connecting to router (even wrong password error messages), plus poor wifi signal. Boosted it myself with powerline wifi adapters, but still issues. Very frustrating! Just coming to the end of my contract now, and can't wait to switch. Will never use TalkTalk again.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    1 star
Warringtoon TalkTalk  
I would not recommend TalkTalk to anyone the customer service attitude awful I have just left I'm gone to Sky TalkTalk have been overcharging me since January this year my account with them was £35 a month it ended January and they started charging me £60 a month when it came to my attention I contacted them they offered me £20 compensation do not sign up to talk talk you will be treated very badly I promise you you will regret it TalkTalk should feel ashamed of themselves you have been warned TalkTalk is rubbish.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Wolverhampton TalkTalk  
I've been a customer of TalkTalk for a number of years January this year my contract expired and they carried on taking £60 a month from me my contract was for 35 when I inquired about being over charged I was offered £20 in compensation TalkTalk or a company who do not care about their customers they're only in it for the money I have no change my provider to Skye who have been very good to me I would suggest anyone thinking on joining TalkTalk to think again their offices when you make enquiries or somewhere abroad you cannot speak to anyone in England TalkTalk should be ashamed of their selves when they are after to money from their customers there soon texting you for money but when they could offer you better deals they don't bother I was quite shocked when I found out I have been overcharged buy 6 month I paid by direct debit and never give is a thot they would rip me off like I have said beware of TalkTalk they pass all complaints on to someone then you speak to that one I then pass you on to someone else please please please do not sign up with TalkTalk by doing this you cannot say you've not been warned.
Wolverhampton TalkTalk  
Just had the engineer this morning from talktalk he was a lovely friendly guy. He arrived a lot earlier than expected. Which was good for me. He helped solve my problem and tested everything. Unfortunately it needed a open reach engineer which he sorted straight away. Got me an appointment this afternoon. All up and running now thanks to two very friendly engineers. Happy lady now. Thank you so much. Mel
  • Satisfaction
    5 stars
  • Customer Service
    3 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Kirkby-in-ashfield Notts TalkTalk  
Cancelled my contract within 30 days due to the speed being under what was contracted for. Because there were no termination fees, they placed a cease on my line despite me asking for them not to! Trust me, do not go with this provider
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Plymouth TalkTalk  
Service was good for first year then talk talk cancelledmy service by mistake even though I had always paid on time. Finally reinstated service but refused to refund me for the three weeks loss of service. To add insult to injury they imposed a late payment charge after I cancelled the direct debit In response to the cancelled service. Finally got everything back on line and then found out my monthly bill has risen from £19.95/ month to £39/month. Still trying to get through to talk talk. Staff useless and won’t give a straight answer. Don’t trust this company. Customer service worst I have ever seen.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
North east TalkTalk  
I never had a problem with my TalkTalk broadband. It was my first time buying broadband as a student and honestly the best company to go through for students in my opinion. I had issues when moving house due to not being able to carry over my TalkTalk service to the new address due to wiring issues. As this was down to no fault of our own, they allowed me to break my contract early free of charge. The customer service I received was outstanding and made my first time dealing with broadband easy and stress-free. Their prices are extremely reasonable with no mid-term price changes- perfect for students. Definitely a company I will be recommending and will look to use in the future.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Portsmouth TalkTalk  
wished we had never gone with this company, we recently joined talk talk when we moved home for our broadbrand and telephone services. They arranged a date for us to go live, promised us a quick date but then said that date had already been taken so had to wait another week. the package we signed up for was fast fibre , but then we was only receiving 1 mb, so called again after waiting half hour on the phone, when we finally got through they said they would send an engineer, they gave us a day and time but the engineer never arrived, so called again and was spoken to in the rudest manner by a lady who then hung up! I run my own business and wouldn't dream any of my staff speaking to anyone like this. its not acceptable. poor service , poor communication. I would advise anyone to avoid this company and think twice before dealing with them.
hemsworth TalkTalk  
The possible worst company ever.
Customer service is horrible.
I pay them regularly for the slow wifi Im getting, but I have never known my ACCOUNT HOME NUMBER and EMAIL address since my husband done it all and we are now divorced.

IT'S IMPOSSIBLE to cancel the contract because they simply don't give good service or any solution ever.

The wifi is unreliable and slow as hell.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Radlett TalkTalk  
Absolutely disappointed with the service, I’ve had to use my own personal data when we pay for this awful service and get next to nothing! The service is awful, speed and connection is disgraceful. I would NOT recommend this broadband to anyone. Even when they send their “engineers” to come solve the issue or send a another router nothing is solved! Will definitely be choosing another realiable broadband.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Lancashire TalkTalk  
Internet comes at intervals sometimes can be honest for an hour or two a day, rang up for help and they said it was fine, nothing was done about it.

Customer service was terrible, no one was willing to help and after making a complaint they tried to advertise to me.


Overall was paying for WiFi I didn't fully have and when asked for help was only told everything's fine.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Aberdare TalkTalk  
If you want cheap - go with TalkTalk but if customer service, honesty and integrity matter to you then don’t. Be aware also that every time you contact them, for any reason at all they automatically extend your contract. I called to terminate today because I’m moving, they want to charge me in excess of £135 - I have a letter stating my contract end date but three separate operators all stated it was 4 months later than said letter. Their online chat system is shocking, I was online for over an hour and a half and my complaint is still not resolved. There is a language barrier because the company is outsourced and the operators cannot deviate from their ‘script’.
Please don’t sign up to TalkTalk - they are truly awful to deal with.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Angus TalkTalk  
Shocking I had cancer and not keeping well at the time I switched to talk talk thinking I'll save my self money broadband was not what they said soon as I left the room no signal tyres to charge me £88 for a booster in the end went back to sky and had to pay early payment because I left them I was paying and they still got dept agency to right and call me I got a good credit rating and didn't want to get a bad one so I paid the bill so stay well clear
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Forfar TalkTalk  
When we first got the wifi, it wasn't bad, for about two months. After that though, the speed went down and it is really slow, unreliable and the service is bad. I recommend you to make your product faster because right now it is impossible to do anything with it and i would rather use data from my phone.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Mitcham, SURREY TalkTalk  
I wish i had read these comments before joining up with talk talk. I have never known such rubbish customer service. They are very rude when you can get a word in. The customer service manager was shouting at me and wouldn't stop over quizing my bill iv never over the phone been spoke to like that especially someone im giving business to. I reported it and they closed the case because i said so. Never would i want the case closed. Even after i made the complaint they wasn't very helpful and said if u really want we will send an apology letter out to you.it wasn't taken seriously so dont know why i bothered. I would never ever recommend talk talk they are first class a***h**** !!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
Yorks TalkTalk  
Totally useless, don't waste your money. Poor in all respects, I would not award any stars if it were possible. Trying to have a dialogue with them over a bill but to no avail, now referred to their debt collection company and threatened with legal action.
  • Speed
    1 star
Cambridge TalkTalk  
If I could give no stars I would. What can I say- first off worst customer service I’ve ever encountered. Everything is a complete shambles and nothing runs smoothly. Our engineer to install our WiFi never showed up as talk talk ‘forgot’ to assign us- shocking. Then when it did get set up awful connection- I would avoid this cheap broadband ant all costs and get something a bit better for your money.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
Please do not sign up to TalkTalk service. The worst service with the much worse customer service available on the market.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Manchester TalkTalk  
Absolutely shocking.pushed from pillar to post,told 5 different explanations for the reason we had no service for nearly 3 weeks and offered £8 compensation.diabolical customer service....never again.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Morecambe TalkTalk  
Despite being on a spur my neighbours get a much faster service than me. The Speed is appalling ranging from 0.1M to 0.7M for downloads and obviously much worse for uploads.
Sometimes the e-mail just freezes.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Roadwater TalkTalk  
cancelled my booking over one week , didn't send engineer who always just hang me up ,

customer service never help me to solve , only reply as a robot.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
london TalkTalk  
Ignorant and arrogant attitude Did not rectify my problem so I went elsewhere Problem rectified free within 2 days Talk talk now trying to get money from me after not giving me Service they were supposed to Basically wanted money for me to read no signal daily Don’t go near them
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Aberdeen TalkTalk  
TalkTalk made a mistake when installing my broadband meaning that my previous supplier charged me a £30 fee. TalkTalk then made me go back and forward with multiple calls and emails costing me money on their premium line. After a day of calling a 'Manager' offered me £15, then £20 then said that he needed to call me back.

Its not the money, its the principle. The customer service team are trained time wasters, keeping you on the line for as long as possible without giving you a solution. I still have not received a refund and have incurred charges for the phone calls that I need to make.

In terms of the connection. I live in a relatively small flat and the signal barely reaches from one end to the other. It also intermittently cuts out and restarts.

These broadband dealers are crooks. Where are the reliable, transparent providers?
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
London TalkTalk  
The most rubbish provider going I've had problems from the word go never had a good service landline is rubbish as well, customer service is none existent, They will keep on talking and you will round in circles with them as they don't listen If could go back in time I would not go with them.They are a waste of space!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Atherstone TalkTalk  
Talk talk was ok while we had it. then I had to break my contract to move overseas. Despite agreeing a cut off date in writing (via their text app), Talktalk did not terminate the contract on the agreed date, but kept billing me for a couple of months afterwards. It then took over 2 hours of calls to their call centre to get them to reimburse them the money that they took after the period ended.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
Milton Keynes TalkTalk  
A scam!!!!!! please avoid wasting your time and money. internet never worked, when concacted, they kept telling me that they would let me know. at the end, after 1 hour trying to solve by phone, internet worked for exactly 60 seconds, just the time to close the conversation at the end of their phone service working hours. then it stopped again. Wrote back to close it without any doutb, and they asked for 150 pounds penalty. stay away!!!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Newcastle upon Tyne TalkTalk  
Do not sign up with talk talk, god forbid you have an issue and have to ring their customer service. Shocking. Please save yourself the hassle.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Manchester TalkTalk  
The quality of the talk talk connection was disturbingly low and rarely fast. It surprised me at first until this became a habit. Not at all acceptable and not worth of my money. At least when I had sky it was faster. What a disappointment talktalk. There are many times where I wonder about my contract with you guys and I have now came to the conclusion that talktalk’s overall programe is ****. I am embarrassed to say that I have talktalk contract. Disgraceful and I am clearly disappointed with the effort to change this situation.
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
Earth TalkTalk  
What a shockingly bad company!!! Useless service nobody speaks english
Don't use them!!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
Worst company. Have a years contract which we will finish and change. Had slow speed for 5 months. Paying for fibre optic speed but according to btinternet this does not exist in our building. Complaints are closed after ten days and most calls to them average an hour. Was refunded 4 pounds as we did not consistently ring them every ten days as we have better things to do. Engineers sent round during the day without warning so problem was not fixed for months. Handlers could not direct me to who I can complain to or give me details of it. Poor poor service!! Would not recommend at all!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
London TalkTalk  
Very poor service, speeds below minimum guaranteed speed. I contacted several times to rectify talktalk were not interested. Trying to end my contract was a nightmare will never go with them again. Only thing I can say is it didn't go down very often.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    3 stars
Sunderland TalkTalk  
Absolutely rubbish. Custom services horrendous, barely speak English. Always on the phone like for hours, last time I’ve told them I want to end the contract, because they breached because I had no internet for few days, I’ve been told to wait 28 days otherwise I have to pay the fees. When I’ve moved address they increased price instead of lowering it (it was £17 p/m deal that time). Personally I wouldn’t recommend them to anyone. Worst internet provider I’ve ever had!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Uttoxeter TalkTalk  
Worst experience ever! 6 months of intermittent broadband numerous calls to talktalk each time making you wait on line while they test it speed from 0.2mb/s to 4.5mb/s. They say they'll "optimise" the line, it then recovers then a few days later back to 0.2 or there about mb/s. This has happened on numerous occasions.The frustrating thing is I can't go elsewhere without penalty
Litherland TalkTalk  
Waited six days and claiming the customer service is pathetic can’t Talk to anyone numerous phone calls and texts the helpline no better checks to the same answer you need a engineer booked and given a slot both times after staying in no show
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Doncaster TalkTalk  
It is the worst company of broadband.They dont want to talk with me when im calling.Saying an engineer would come and fix the router and by the whole day no one came .
  • Satisfaction
    1 star
  • Customer Service
    1 star
Perivale TalkTalk  
NO STARS!! The worst broadband company! Dont use this company or you will pay for no service. What a shamble company.
Why UK Trade Standards do nothing about it. Only 3 months since contract started but had no one full week of internet. Connection dropping daily. Had 3 visits of BT Openreach Engineers to sort the problem out. But nothing is working. Will cancel my contract as no service provided as per agreed contract. I will not pay fees for early exit even they threat me with it. Good luck to recover any payment from me. I will proceed with the Legal Action.
Northampton TalkTalk  
It should be called 'Customer Dis-service' they will never give the correct info, pass you on to another dept as they dont want to help. They basically try and make the customer do ALL the work. On par with Local Councils efficiency at best!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Tong TalkTalk  
Throughout the time we had their services we continuously lost our connection randomly and the connection we did get was slow and erratic despite us paying for high speeds. Their customer service is totally useless, and after everyone moved out of the house TalkTalk refused to cancel the account and carried on charging me despite the fact that I don't live there anymore. And to make things worse they're charging me £200 plus late fees just to close the account, but only after charging me a few more months. When I tried to explain to the customer services the situation, that everyone who was living there had already moved out, and tried to get them to change their minds and close the account they seemed to not care at all and said that I still can't get the account closed until they decide they're going to close it. And they're still going to charge me the disconnection fee plus late fees. And none of this was told to us when we signed up to TalkTalk, in fact we were told we wouldn't have to deal with issues like this and that we can just cancel the account when we move out and it'd all be sorted. We were a bunch of uni students sharing a house and we explained to them that we were all only living there for one more year as we were graduating and leaving the house in a year, to which TalkTalk said that it will be as simple as just letting them know when we're going to leave and they'll close the account for us, and that none of this sort of mess will happen. They mis-sold their services and lied to us. And now we have to pay for it. All for a garbage service that we could have got better from someone else.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Surrey TalkTalk  
Absolutely appalled by the broadband network. It’s been over a month and the connection and speed to WiFi is disgraceful!!! Each time you call them they ask you irrelevant questions and end up sending you a ‘new’ router which does not help!! Not helpful at all. Will be switching to something much better.
Lancashire TalkTalk  
Very poor and intermittent signal, even after paying £15 pm extra for fibreoptic.
Cancelled contract and still get billed for another 3 months after cancelling.
Waste of money.
Net recommended at all
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
SOUTHAMPTON TalkTalk  
THE worst broadband company. The speed is pathetically slow, painfully slow. Can barely watch a video and can’t send any files. It even takes a few minutes to send online messages. I tried to call them to cancel but their security questions are so pathetic. I can’t access my own account. I provided them with the address which they CURRENTLY provide broadband and landline to and they say they cannot find it on there system.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
First month. Abysmal. I do not use land line or free view, just wanted decent broadband for work.

I'd get better wifi connection on a bus. Constantly dips out and when it doesn't it's unbearably slow, the staff just read scripts saying everything is fine or try to "upgrade" your account for more money but no guarantee of better service.

Waste of time. Waste of money. Waste of energy.
Liverpool TalkTalk  
Do your self a favour never ever go with this company. I have been with then for 5 months made every payment yet they took extra money from my account and saying that they have not and are charging me double now always for 3 months I have had little to no internet there service is terrible and rude I am leaving them this week cause they are so terrible
London TalkTalk  
After 7 years were off.
Slow, poor connection with having to tether to our mobiles about 5times a month.
We’ve hade engineers visits(free as there faults), apologies. New units.
We’ve refused payments -they then fine you £12 a month for late payment. Which is ridiculous as we pay in advance so are never in arrears.??
They offer low tariffs to stay. However they bump it back up after a couple of months. Especially after an issue. They need to be hit for the excess charges. The next ppi :/
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Nelson TalkTalk  
Please do yourself a favour and do not give yourself the hassle of getting broadband with TalkTalk! My service was meant to begin on the 25th September however hasn’t been working and an engineer will come out next week. However they have been happy enough to take a payment from me and have told me I will not be compensated for the whole time as I did not report it on the first day. However they know my line is not working and I am not able to get service. Very bad customer service please choose another company!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Glasgow TalkTalk  
NO STARS! Don't use this company, whatever you do!
I am appalled by how they are treating my mother, given she is 92 and currently in hospital with a broken hip. She has been with the company for many years and recently she finished a contract so they put her immediately on to a full paying bill without ringing her to let her know. They say, as their excuse, that they emailed her to let her know - she's 92 years old - do you think people of that age check and understand their emails?! Yet they were happy to continue charging her nearly 100 pounds a month so she is able to make phone calls to her friends! When we tried to ring the call centre, it took 3 requests to speak to a new supervisor to get a decision that, frankly, wasn't acceptable anyway - but they wore us down. They refused point blank to refund anything despite the fact she's in hospital and may never return home and had no knowledge of her contract running out. In addition, they insisted initially of charging her full fees for a least another month when we said we wanted to cancel her bill - eventually they agreed on "only" one more week of bills, despite the fact she has been in hospital for 3 weeks! My intention is to never pay this company a single penny again as they are thieves. STAY AWAY!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Surrey TalkTalk  
Dreadful service. Slow broadband, lousy website which is frequently down, unhelpful customer service. just don't go there
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Portsmouth TalkTalk  
Signing up to talk talk was the worst decision I ever made worst customer service it's like talking to a brick wall going round in circles and circles just asking the same questions and not solving them I asked to leave Talk talk as my Wi-Fi and broadband would drop daily I would always have to use my mobile data I was paying my monthly bill I'm not receiving my full contract when I asked to leave they said I would have to pay £300 which I thought was totally unreasonable as I wasn't receiving what I signed up for the staff are very rude and just want your money before asking to leave I asked on numbers of occasions for help to solve this matter and all I got told was there was no fault and when an engineer come out he said there was a fault with one of the wires they also phone and when an engineer come out he said there was a fault with one of the wires they also phone at very late hours late hours what I find Unprofessional it just seems they like to take your money every month without helping you or solving a problem to keep loyal customers Who have been with them for years and asked for help many times and it just seems like they don't care I keep all my online chats and emails as I would advise anyone else to as they make out your lie sometimes
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Norfolk TalkTalk  
Talk Talk are honestly one of the worst companies I've ever had to deal with. All in all we have waited three months just to even get them to install a cable for broadband in our flat, they then inform us that they can't provide the correct broadband for us. They have royally messed us about for months without any compensation or refund. the communication is utterly dreadful. I rarely review anything but I have been furious with this time consuming experience that has resulting in nothing. DO NOT USE THEM. for your own sanity.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Shoreditch TalkTalk  
talk talk is probably one of the worst companies for broadbands. very slow and constantly disconnects whether the router cable is connected or not and when using wifi. i tried to get in contact with someone and the person was completely useless, she had no idea on what she was talking about and i spent 30 mins going in circles only to end up wiping all my safari data. i asked her to pass me onto someone else and she refused so i hung up and called again, this time someone else answered but still no help. definitely will be considering on leaving this broadband as it is the worse company out there. avoid!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
lewisham TalkTalk  
I called to cancel my order for broadband and found it almost impossible to get through to speak to a person as it kept asking for details I do not have. When I got through to a person I gave all of my details and talked for 5 minutes before being told I was through to the wrong department. I was then on hold for a long time waiting to get through to the correct department to cancel my order. Very inefficient!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Reliability
    1 star
Cleveland TalkTalk  
I don't usually review anything, but my recent experience with TalkTalk was so impressive that I wanted to give my experience which was so different to many here.
I did have a problem a year ago with my TT router dropping out. TT arranged for Openreach to check the cables and a new external drop line and box were fitted. It didn't cure the dropping out completely, so TT sent me a new router which worked perfectly. I've recently upgraded to fibre and TT's latest router on a very reasonable deal. Communication with TT was as good if not better than I've had from any utilities service provider and the end result is amazing. I'm so impressed I feel compelled to report that not every situation and experience is the same no matter who we deal with.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Deal, Kent TalkTalk  
Been with talk talk for over 2 years, my contract had ending so i rang to cancel as i was not paying £32 a month just for broadband Nd I was due to move home as i explained to them. So the next month my bill came out, and i turned my box off as i knew there would be no connection from it. Then another billing came, this time for £78!! So i rang them after almost 2 hours just paid the £78 as getting the keys to the new house had been brought back a few weeks. So i then said I wanted a new contract took out and to cancel my old one, i was giving £18.50 a month which was fine and an engineer came out. To only find out 4 days ago the internet had stopped working so i rang them, and apparntly there's a bar on my account from not paying the last month's bill and it's been sent to debt collectors!!! They have nothing to say i got a new contract out and I'm still on my £32 a month old contract!! Was told a manager was going to call me back 2 days ago and still nothing as i asked them to go into the recordings of the last 4 conversation and listen at how many times I asked to cancel my old contract and even agreed to my new contract. If debt collectors do cine to my door I will be taking legal action as this is absolutly ridiculous!!! Avoid this company
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
Salford TalkTalk  
This service is an absoloute joke I have broadband in my house yet you leave living room where box is and it looses connection. Then you call to speak to someone all auto mates , then you get through and it’s a foreign person that can’t hear you understand you or even have the decency to reply to you. On the phone and she was ignoring me so in the end I hung up! Would recommend talk talk to my worst enemy as the service is completely appalling . The full service and there call centres are a joke !!!!!
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
My house TalkTalk  
Trying to contact talktalk is ls similar trying to contacting the dead and then when you even succeed you end up talking to the dead which is some achievement.
  • Satisfaction
    1 star
  • Customer Service
    1 star
Belfast Ireland TalkTalk  
We are new customers and the broadband system works perfectly for us. but we have been trying for 3 weeks to register in my account in order to access our invoices and services. Talk talk has my email registered where they send me the payment note that I have to make but I can not register in my account. When at the time of registering income my landline number and my account number sometimes offers me the possibility of going to the next step where in my email I receive a 6-digit code that I write in the corresponding box, never later than 1 minute and always the answer is that I can not continue because it has expired. On several other occasions he says he does not recognize my email. I've been talking on online chat for hours and they have not been able to solve me. Also by phone on 3 occasions and they tell me that they have to raise an escalation to the service to resolve in 24 hours and it did not work and I did not receive any email back. In seems that the system is blocked. How can I solve?
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    5 stars
Eynsham TalkTalk  
I set up direct debits. They didn't take the payment and sent threatening emails. My daughter contacted for me - held on phone for 45 minutes. We paid manually and double checked the direct debit was set up. They didn't take second payment and cut me off. I am 83. I didn't know how to sort it out. I had to wait for my daughter to visit again. We paid manually again. They promise the direct debit will work. I am very worried they will cut me off again.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
Dorchester TalkTalk  
Worst WiFi it’s so slow I have to use my data instead !
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Manchester TalkTalk  
One of the worse broadband ,they never talk care of the costumer,every day the broadband goes off line when you complain about it they never take action untill your contract is end And they said that your rooter is old need replacement to change the rooster you need to take a new contract. they always after your money so think before you install the talk talk
  • Satisfaction
    1 star
Catterick Garrison TalkTalk  
bad technical department, slowest broadband ever and constant problems and faulty equipment! also lots of calls to my ex directory number?! dodgy company!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
penrith TalkTalk  
My problem is not with talktalk but with the failure by openreach to maintain my line. I used to be able to get 3.5 mbps some years ago, but open reach's failure to fix problems on my line mean I now get 2.2 to 2.5mbps.
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    2 stars
TIVERTON TalkTalk  
Shocking! The engineer was a week late in setting it up.It ran at a maximum of about 0.4 MB’s per second, and not even two weeks into my service my broadband was cut off for no reason and no warning. I got an email saying that a third party company informed them that I wanted to cancel my subscription. I rang up about it and after a two hour phone call where I had to set up my account and subscription again with someone who I couldn’t understand and they couldn’t understand me, I had to wait another two weeks ‘maximum’ for an engineer to come set up again. I’m a student and I need the internet for my assignments and my TV. The two weeks have passed and no sign of the engineer. Absolute disgrace. No regard for their customers. WOULD NOT RECOMMEND TO ANYONE.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Northern Ireland TalkTalk  
Shocking! The engineer was a week late in setting it up.It ran at a maximum of about 0.4 MB’s per second, and not even two weeks into my service my broadband was cut off for no reason and no warning. I got an email saying that a third party company informed them that I wanted to cancel my subscription. I rang up about it and after a two hour phone call where I had to set up my account and subscription again with someone who I couldn’t understand and they couldn’t understand me, I had to wait another two weeks ‘maximum’ for an engineer to come set up again. I’m a student and I need the internet for my assignments and my TV. The two weeks have passed and no sign of the engineer. Absolute disgrace. No regard for their customers. WOULD NOT RECOMMEND TO ANYONE.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Northern Ireland TalkTalk  
Having had 3 duplicated on line orders because no connection I complained and said speed wasn’t an issue it was disruption of connection. I received detailed instructions about connecting to a TV which I don’t do and plugging phone line directly into router which it is. Roll on end of contract.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    3 stars
LE159PH TalkTalk  
I have being without a home phone and extremely slow briadband for 14 days now and still not fixed. I was told that Openreach has to fix it as it is outside my premises. Customer services keep on asking the same questions although they have my answers as I have contact them every day. I find them useless and I will never recommend this service to anyone.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Morton Lincopnshire TalkTalk  
Before upgrading to fibre optic the internet was already pisspoor, barely ever reaching 1mbps. So you can understand my joy when after purchasing fibre optic, with speeds of up to 35mpbs promised, I reached the dizzying heights of 3mbps. It's shocking how we've gone through 3 routers and the results are still the same, anyone with a brain would know it's just the shanty connections they offer. Talktalk are a scam end of. Your better off purchasing a 4g bundle and running your house off of a hotspot. Though not talktalk phone packages. No phone signal the majority of the time, scammers
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Swindon TalkTalk  
On simple broadband my speed was slowwww and connection erratic, moving to fibre it's stable and fly's and has done from day one. My speed was totally independent of TalkTalk, it was the ageing infrastructure at fault. People need to appreciate on the whole slow speed is beyond the control of the ISP. Yes they should be upfront about what to expect but arguably you could try asking a neighbour their speed given you will most likely be served by same cabinet. For the record I am on a fibre to cabinet and copper to house, my speed is great. Though my house phone is still a write off, I know I'm not alone on my street, I refer back to my comment of talking to neighbours.

I have been a longstanding customer, many years, and cant really rate TalkTalks customer service as I only phone to renew my contract. I did take a point off customer service as when I phone to renew they insist I listen to them recount latest offers. I don't want to hear it but no they insist.

For straight up fibre you can't fault em it's the archaic network which is limiting. It'll take a concerted effort which I think should be a priority above things like TV etc.

Overall you can tell im a happy customer and don't rate ISPs it's the effort to improve the network which I want to see above all else. TalkTalk take note.

Ian
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Cumbria TalkTalk  
I mainly want to say what an absolute disgrace there customer services are, condescending responses making you feel like hanging up. They can't understand basic math when working out your bill. They over charged the pro rata and then said it was done by the system. Check your bills.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Preston TalkTalk  
Appalling services. I have not had a landline for over a month and the technical support rambles on endlessly and I cannot make sense of what they say. Promised to send an outreach guy to visit my home to check out. I took time off work and no one came. I complained but nothing happens, the same rambling from the complaints section.
BANBURY TalkTalk  
Poor I am afraid. When I first joined I got 20+ megabits. And I was happy with that. But I'm now at 6 megabits that drops to zero every 3-4 minuites. Cannot play online games or watch a movie without interruptions. Phoned TalkTalk and had to pass the hacker busting questions of "what is your postcode" and "what is your e-mail address". Seriously? You have my bank account details guys...
Cheap does not always represent 'good value'. I highly recommend you look else where.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Leek TalkTalk  
Terrible service, supposed to install internet on Thursday, guy comes and installs the modem and says it's not connected underground so someone will come tomorrow, within 24hours to fit it. Tomorrow comes, no internet, told I will have to wait untill Monday, Monday comes and no internet, told someone will come Tuesday and internet should be on on Wednesday. I then Cancelled the whole thing, don't want anything to do with these idiots. They have the cheek to say if your not in for your appointment then there is a 65 pound fine and then leave me without internet for 6 days and God know how much longer I would have to wait. Don't give these guys your time. They are pathetic, I had to contact them every time aswell.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Liverpool TalkTalk  
Appalling Talktalk customer service after our phone line blew down in a gale. My neighbours were reconnected within a couple of working days but the BT Openreach engingeer said they couldn't reconnect us as Talktalk had not reported the fault (which I had notified to Talktalk within hours of it happening). 2 weeks later we are in the same situation, Talktalk keep promising to phone me back and 3 times haven't. It seems they have no record of the fault... Beyond useless. I advise you to never use this company
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Barrow-upon-Humber TalkTalk  
Honestly wouldn’t even rate anything a star. Ridiculous customer service. Went into a payment plan took money out account on day the weren’t supposed to, refunded me the next day I paid the bill on the account then yous processed to take another payment from my account a few days later. Refused to cover bank charges caused by the company. Staff are rude speak over you. Honestly worst broadband company in the world and they clearly have no care for their reputation as they do nothing to change or help nothing but a hassle can’t wait until my contracts up to leave them forever
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Glasgow TalkTalk  
Well I placed an order for broadband middle of last month, waited in all afternoon fir them to hook it up, no show contacted them who said they had cancelled my order, as I wanted to keep my number, I don’t know where you got this from, but as I don’t even use my landline just the broadband that wouldn’t have been a problem, I wasn’t told about this, I wasted all this time, plus more time getting passed online to talk to the right department etc, they don’t care, now I have to wait until the 16th of October to get another company to instal broadband, as my old internet stops on the 14th leaving me without internet. When I had left well enough time ......... I am so angry. I also work ten hour per day. So I don’t really have that much time to waste. So thank you very much for nothing. You are an absolute disgrace of a company
  • Satisfaction
    1 star
  • Customer Service
    1 star
Edinburgh TalkTalk  
The service with Talk talk is very poor. The broadband speed is very slow. do not use talk talk.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bourne Lincolnshire TalkTalk  
Talk talk service was pretty appalling, the speed of the wifi was abysmal and the cancellation process was made as difficult as physically possible. Would not recommend there services to anyone and will certainly not be a returning customer.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Glasgow TalkTalk  
With Talk Talk I had the worst broadband service experience ever. The speed was extremely slow and the band totally unreliable.
The customer service is non-existent. customer orientiation at all. Talk Talk captures new customers with attractive prices but not delivering quality service nor right customer care.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Richmond TalkTalk  
Thought I would give talktalk a go as was sick of my current providers charges increasing, I shouldn’t have bothered. Within 3 days of having it installed could not get internet upstairs and as soon as I stepped out of the house into the garden the internet signal was gone. Talktalk were not able to fix the problem, waste of time customer services with no knowledge at all. I was able to break the contract within the month due to the service being unfit for purpose. It’s true, you pay for what you get.
Oldbury TalkTalk  
No emails since 18th sept wasted hours and hour on customer service and technical dept THEY DO NOTHING they never phone you back and l am still with out emails if l could have scored nil l would
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Northamptonshire TalkTalk  
Problems from day one. Very slow speed and constantly drops off and cuts out altogether. After one review they called me and promised to fix but never called back on the date promised and never fixed issue. I want out of contract as I have had enough. Spoils my movies and can't play games as too slow.
Never sign up. I would not even if it were free
Accy TalkTalk  
Thank God I found this website.
I took a deal to switch to Talktalk a few days ago and started worrying straight away. Their call centre is a shambles, it's so noisey I and they had to repeat everything multiple times. They are completely stupid and dunb. When I told them my telephone line number to dheck if I could get broadband they said it did not exist. Realy? I said "We are talking on that line at this moment." - no reply. A few hours later I received an email saying "We've come across a problem getting your service up and running. Don't worry." I tried to log-in to my account when they email my password setup link. After I logged in "This page does not exist" 2 days later still nothing. I'm cancelling right now before they f*** up my existing broadband and cancel my D Debit.
Thank you everyone on broadband.co for warning me.
Glasgow TalkTalk  
I would NOT recommend talk talk they charged me twice for a service they didn't even provide my broadband wouldn't work then they couldn't fix it but gladly took my money wouldn't refund me and there customer service agents are so rude please do not go with talk talk they are absolutely a joke of a company
London TalkTalk  
If there was an option to give no stars I would! I never write reviews but am so angry with TalkTalk I don’t want anyone else to experience how awful they are. TalkTalk are an absolute joke and should be avoided from the very start. I live in York and signed up to their new Ultra Fibre Optic (UFO) broadband which is not only at a good price, but claims up 900 mb/s. I had the Wi-fi box installed into my house with no issues and from a very friendly engineer. Unfortunately this was over 6 weeks ago and I still have no internet. Apparently there is a data base issue which means the router in your house will not connect to the fibre optic. Their engineering team seem very reluctant to rewrite the code because apparently it’s just too big a job. They cancelled my order, ran some tests and claimed it would be up and running. They placed a new order with me, and hey presto it still doesn’t work. So after 6 weeks of waiting they told me that they just can’t provide me with internet and it would probably be another couple of months before they could rewrite the code in the database. The customer service is appalling. I rang them about 15 times throughout this period to get an update, just to be told that they can’t provide any timeline on when it would be fixed. This is not an isolated incident either. There are around 30 other houses in York which are also affected and is actually probably much more. If I hadn’t been so pushy with ringing them to demand answers I’m certain I would have been left in the dark for much longer. Not only have they literally wasted hours of my time, there is absolutely no compensation. The Wi-fi box was on for 3 weeks charging and costing me money to run before I got so fed up and eventually turned it off. I will also be informing OFCOM and hope others who have experienced such awful service do the same. I sincerely hope the company gets fined or forced to review how it runs its business and treats it customers. DO NOT GO WITH TALKTALK!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
York TalkTalk  
I have recently had the need to contact talk talk with various problems ,one of which I eventually solved myself. My complaint is that on two of these occasions, although they knew my phone number my email address and my voice is my password had been confirmed, the operator was talking about another customer.s account. On one occasion for nearly half an hour. I despair of the security process.
I am frequently losing my broadband. After the most recent contact I was asked for feedback on a questionaire, but having gone through hoping to have the opportunity to complain I was informed that I did not fit the criteria. I suppose being 85 excludes one from having either brain or a valid opinion.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    1 star
Westgate-on sea TalkTalk  
worst customer service, call centre is based abroad and the lines are so crackled it is a joke. Very difficult to leave them as well, they will hang up the phone to delay you. On the other hand the broadband is a real postcode lottery, connection is never stable. I guess we paid for what we get for, but that is not what they promise in the beginning. Stay away
  • Satisfaction
    2 stars
  • Speed
    2 stars
Manchester TalkTalk  
Absolute joke of a company, don't know how they are still in business. For over a month we are trying to get internet installed at our flat. 3 times! THREE TIMES!! they have sent the engineer to the wrong building in our development, each time they told us to cancel and place a new order as they need to issue a new job number in order to send him to the right address. Two weeks waiting time after placing each new order. Last time we even called them to make sure they hav