TalkTalk Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.

Recent Customer Ratings for TalkTalk

  • Satisfaction
    2.7 stars
  • Customer Service
    2.7 stars
  • Speed
    2.5 stars
  • Reliability
    2.7 stars

Based on 6821 customer ratings since 2019-03-28 (Show all time ratings)

Visit TalkTalk   Read our TalkTalk buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

5791 Customer Reviews for TalkTalk

Reviewer Location Reviewing Date Ratings
rarely get over 0.28meg speed - cannot stream on demand tv or youtube
and every two months they call to sell me more products and service - which I dont want and which makes them more expensive than BT - and they are telling me that they can extend my contract every time they call - which I repeatedly tell them I dont want it extended - in fact if I could get out now I would!! It's a crap service and I believe I am now paying more than I was before with BT
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Banbury TalkTalk  
Appalling services. I have not had a landline for over a month and the technical support rambles on endlessly and I cannot make sense of what they say. Promised to send an outreach guy to visit my home to check out. I took time off work and no one came. I complained but nothing happens, the same rambling from the complaints section.
BANBURY TalkTalk  
Avoid them! or if you have sign with them do it because they are the absolute cheapest.
Customer service non existent.
They promise 10-12-14Mbs on a 17Mbs connection and you do not even see 5.
And most important.
They have cheating associates like AWIN promising vouchers etc in order to sign that at the end you never get.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    3 stars
Banbury TalkTalk  
What a big pile of steamy crap myself and my whole family have had with them trouble from day one trying to connect to internet had to have an engineer out 3 times, they tried to charge for this but with arguments wasnt in the end, then was over charged on more than one occation and was hell to get refund on that. When cancelling thethe whole thing was agreed no cost would occur and oh look £304.22 out my bank and after a long hour and 22mins on the phone agreed to refund. Not easy not helpful just a load of crap and have lost alot of customers definitely better being with BT no issues at all with them
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Banbury TalkTalk  
If I could have put 0 stars i would have!
Our speed is between 0.2-2.4. Talk talk has failed to deal with the issue, their staff contradict each other and don't document all the information you provide. There doesn't seem to be any kind of complaints procedure. I've wasted about 14 hours of my time either on the phone or with engineers and have finally given up as I'm sick of fighting them. The company send engineers and then don't believe what they are told after diagnostics. Luckily we are out of contract so can leave.
Please don't sign up to them (unless you like fighting, rubbish internet and have numerous hours to kill!)
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Banbury TalkTalk  
Talktalk broadband is absolute garbage!
It's extremely slow, and on good days the latency is horribly high. Thought it was a router problem but no, even the router they supplied is absolute garbage. Don't be fooled my cheap prices because you pay for what you get! Customer service is good but even they can't do much since they don't control the company. Other than that, don't bother with Talktalk.
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
Banbury TalkTalk  
Customer service - very poor took 1 hr 25 mins to answer the call
Broadband issue reported , no actions taken for 3 weeks
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Banbury TalkTalk  
I've to use my phone hotspot every day because the service is rubbish. We have super fibre broadband, but it's super slow and unreliable.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Banbury TalkTalk  
Absolutely AWFUL.I have been with Talk Talk for several years, it has never been great but OK'ish.After my last contract was up I was going to leave but after hours and hours of phone calls they offered me their super fast internet all inclusive with phone calls at a flat rate.I aked them repeatedly if that flat rate did indeed include absolutely everything and would be the same every month.I wasreasured that yes it would be the same every month.
Well it wasn't ,in fact not once was I charged the rate I had signed up for.On average it is £10 pounds more on occasion much more.The TV does not work at all, the speed is terrible despite lots of phone calls trying to fix it and it keeps cutting off altogether many times every day.
I really want to quit Talk Talk but am now locked into my 18month contract .The customer service is absolutely appaling and that is when the person at the other end even understands english.The cost of calling their customer service is very expensive (they told me it was free, (HAH)!
I am now considering just dumping them as even dealing with debt collectors is going to be less stressful than trying to get any kind of decent internet function out of them.
Their better faster internet service is rubbish,their customer service couldn't care less and is clearly just following a script rather than actually listening to what the problem is and their IT tech guys know less about how to fix things than I do. I feel utterly ripped off, they have lied to me time and time again.Do not sign up with them, if you do, do not pay by direct debit as they will take random amounts of money from your account.
They were ok'ish but now they are absolutely awful.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Banchory,Scotland TalkTalk  
I would give 0 stars if I could. I was just on call with one of the workers and I have never seen such rudeness and laziness. I'm definitely going to cancel and what a waste of money. For anyone who even thinks of buying TalkTalk, listen to me. TalkTalk is absolute rubbish and is always turning on and off. Frankly, I've had enough of this nonsense.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bandwig TalkTalk  
I give 1 star for each rating. This is the least I can give, but to be accurate I would give zero stars; TalkTalk are utterly useless. I have contacted there customer services, presumably in India, who make promises they simply don't keep.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Banff TalkTalk  
Useless broadband loses connection every 20 mins , broadband speed is 1.43mb really pathetic and I live on my own thank god my kids have grown up and moved out. Come on talk talk stop giving poor service
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Bangor TalkTalk  
Just changed from sky to Talk Talk and a real improvement,was happy enough with sky but price too high so changed with TT offer, much faster nothing buffering ,go the faster broadband and very happy in a heavy internet useing household.
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Bangor TalkTalk  
Frankly fed up with this company. CUSTOMER SERVICE is not the worse that I have had- obviously I have been to petrol stations late at night- however it's not far off. When you phone up to complain about a fault, you are told that they will investigate (after a bloody age on the phone) then never hear back from them- and your internet still sucks.

BROADBAND SPEED I feel I have to give them 5* for this as the 3.4Mb/s that we occasionally peak at is close to the terrible max speed available due to the archaic technology that BT employ in rural areas (yet BT still charge you phone rental as if you are getting 21st century service... FML). The main problem with the quality of the inter net is the...

BROADBAND RELIABILTY is absolutely appalling!! As previously mentioned, you may get the max speed, but not for long. our speed drops to 0 fairly often, although this is the max speed we can expect at times apparently LOL. Ping, checked using speedtest by ookla, hovers between 55 and 925ms. Which is awesome.

Honestly recomend staying away from these people as they care little for their customers, and the quality you get is just plain bad. Television was so bad we gave up after the second day. On the bright side, the phone works... so YAY?
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    5 stars
  • Reliability
    1 star
Bangor TalkTalk  
You guys are lucky that I am giving you a '1' when you deserve zero. Why should I have to write to you via the postal system or even phone you when this is an issue regarding absolutely woeful internet access/speed. How ridiculous is the fact that I cannot use a simple email method considering I am paying a lot of money to have internet access via your company. It's a bit like being asked to send a message via carrier pigeon during the 2nd world war when phone, radio and morse code were the norm. Come on, do something.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
BANNOCKBURN TalkTalk  
I consider talk talk as the worst service provider, that is my opinion, because of my experience with them years back.I place order for their broadband and i was given the installation date before then ,they'v sent my the router only for them to refuse to come to install it and ask me to do it, i said to them that ,that is not our agreement and more so, i don't know anything about them installation; even with that the didn't come only for them to start sending me billy ,i called on their attention but keep send bill for the service that never be or never install with that ,i cant even recommend to my enemy. as the name implies ,they are really talk talk.till date they are still expecting to pay for the service the never render.
barking TalkTalk  
Just joined talktalk because i was told they block all gambling web sites this is totaly untrue it only seems to block the big names like coral and william hill i clicked on betfair and that one still works plus loads more still work im not happy at all as i would have stayed with sky if i knew it didnt block all gambling sites so be warned before you dicide to purchase talktalk broadband.

plus customer service is terrible you just go round and round in circles thats if you can understand them as they are not uk based.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    4 stars
  • Reliability
    4 stars
barking TalkTalk  
This company should be closed down,my broadband stopped working and I took my complaint to the CEOs office which is the highest authority at the company you can go to to resolve the issue.
It's been 5 weeks and still no indication as to when they will resolve the problem.
They can't even give me a time of when it will be resolved.
I am so stuck with them and they are completely useless.
The CEO case manger (saima nawaz) informs me that she is the highest authority in the company I can talk to and refuses to give me any details of anyone higher.
Please do not ever get involved with this company.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Barking TalkTalk  
Run away. Out of the sudden speed got very slow on fabric optic. I rang them - was told that there is some line fault and I am supposed to pay 65 GBP for fixing the line somewhere outside my house down the street... Daylight robbery.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Barking Essex TalkTalk  
Too slow to use!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Barnes TalkTalk  
It is an awful service..i wish i could never sign up with them.. They have keep liying to me that they've sent ober the router which never arrived at my home..after two weeks talking with them every day for an hour to get the router i decided to cancel the account without any charge as advised.. This happened in April and after two months i received a final demand of outstanding amount of 61 pounds,one day after i have received a letter from agency to chase for an outstanding amount of £271, i forgot to mention that i have never received bills from them as i have never used their services..they are trying to steal money from people..the costumer service minus 10, they do not know how to speak.. I have joined Sky and i am very happy..
Barnet TalkTalk  
Worst broadband I have ever used, I can barely connect to the internet and now I have somehow gone over my allowance in the broadband? How does that even happen when I can't even connect to my router 70% of the day.

Don't ever get this broadband unless you want to waste your money.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Barnet TalkTalk  
The staff seemingly have scripts that they follow and no matter what you as a customer say, you will get the scripted response. I wish I was partial to a nightly tipple when I ring them as they would certainly drive me to drink. I have been on the phone for hours, (no hyperbole) and still not resolved the issue even when it has been very simple, on any planet except planet talktalk, who would never ever admit they have got it wrong or do not know what to do. I am a pensioner on a fixed income, but would rather pay more for my service and leave talktalk behind as I cannot deal with the stress of dealing with the ineptitude of the company,
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    3 stars
barnet TalkTalk  
If I could give no stars I would. I spent more time on the phone asking for help than I did receiving any broadband service!! 'Customer service' was the opposite of its title!! Just before I reached the end of my tether with the complete lack of service, I had no broadband for about 3 weeks. I was having to connect to my neighbour's wifi 2 doors down and when I told the moron on the phone, his attitude was that I had access to the internet so what was the problem!! When I wouldn't back down he also tried to charge me for a technician to come round, when all I needed was a new hub!! In the end I gave up and went back to BT. When I argued about paying for the most recent period of time where I had no service, they just ignored me and kept chasing me for the money I didn't even owe. They actually sent it to debt collectors in the end so I just gave up and paid it.
I have never before or since experienced a company with such rude, unprofessional, ignorant employees who possess a complete lack of integrity and moral code!!!
Still angry. Don't use Talk Talk. Use ANYBODY ELSE!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Barnet TalkTalk  
Utterly shocking service. It is a staggering example of how little real consumer competition there is that this company can survive in today's vibrant market.
After moving in, it took them 14 days to sort out a Broadband problem and then we used for call divert which is faulty too - telephone line regularly drops calls for no reason as well - and 14 days after reporting the call divert (needed for emergency purposes) we're still getting the run-around.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Barnet n14 TalkTalk  
I took the broadband connection it worked only for two days and stopped working. I called customer service many times, each time new person and same story telling about the issue and they advice to remove the front socket plate and check, etc.. but no resolution. They promise that the issue will be resolved within 48hrs but still after 12 days no internet. Every time I call they change the issue reporting date, as it looks like the issue is only few days old. Very bad service, please suggest me how to complain with the Authorities? Talktalk is just cheating.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Barnoldswick TalkTalk  
After numerous calls and engineer visits I still have intermittent very slow broadband, and a phone that only rings occasionally, rest of the time just tings, I miss loads of calls. All the staff reckon they are managers, I been kept on hold for over 20 mins on numerous occasions and on the phone hours to try to get some answers. They want over £200 to cancel my contract, but I cannot run my home based business using this excuse for a company. They are most unhelpful, unprofessional and useless.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Barnsley TalkTalk  
Your company is absolutely horrendous. How a phone company named talk talk won't employ enough people to actually answer the phone is beyond me. The internet service is terrible, how am I expected to watch Charlie's anals when the service keeps dropping? It's ruined my marital life as my Mrs liked watching gimp dwarfs climbing ladders and feeding ponies. There's a homeless man that sleep in an alleyway near me who everyday runs up and down the pavement with his trousers down to his ankles shouting 'look at me I'm a petrol pump' I've been thinking of attaching a wire to him and hooking him Upto my modem because he would give me faster speeds than you are doing, especially when he's been drinking toilet duck. On a serious note, I've called 5 times today and still haven't had my problem delt with. Everyone acts surprised when they answer the phone like they don't know what's happening. Kind of like when you poop and your dog looks at you like you've just milked the cat. Rating wise 0 - 10 and that's being generous. Anyone reading this please don't take out a contract with talk talk unless you have sniffed glue and tried to sell your kids on eBay but even then you wouldn't know if anyone has had a successful bid because the modem would be on fire and your girlfriend would have left you for the guy next door that took out sky.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Barnsley TalkTalk  
The most pathetic customer service I have ever had. We made all our arrangements to move our business around their appointment to move the phone line and broadband. Then will less than a working day's notice, they cancelled the appointment and can't give us a new date. I have proven on two occasions that the reasons given for having done this are lies. We have let suppliers, customers, insurance, bank, Companies House, Tax Office, insurance all know we are moving. We can't not go, we have given up the leas on our old premises. So now we are a business with no phone or internet and no date of when it will be installed. Talk Talk don't give a fig. All they do is lie, and lie and lie. Not a word of apology, nor recompense. AVOID - AVOID - AVOID
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Barnsley TalkTalk  
i have been with EE broadband for broadband which has been very reliable but went downhill for some reason anyway 6 engineer visits later still no cure, looked online saw talktalk,if im honest i used to be with them 6 year ago but switched due to the prices they was charging and internet being so shoddy... i thought i would give them the benefit of the doubt.. jesus was i wrong......firstly they disconnected my line, gave me a new number..ok not a massive deal as i dont use it much anyway... internet speeds through day brilliant 13 meg rather than 2 with ee, 11PM at night no internet untill 7pm? lasted a few week untill i got fed up and called customer service dont know what they are doing, poor service all round feel sorry for the staff not there fault, i would never ever go with talktalk untill the day i die. seriously. i would rather burn my money
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
barnsley TalkTalk  
Internet speeds of less than .80mbps. Talk talk are trying to blame the poor connection on a faulty route, although the previous 3 they have sent have all produced similar speeds. I will be cancelling as soon as possible.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    3 stars
barnsley TalkTalk  
If I could give less stars I would. This company is terrible from start to finish! Three months with no internet service. Seven different engineers out to try rectify the problem. Customer services team do not care the slightest and LIE to get you to keep quiet by promising refunds and "specialist" engineers to come out and do repair. Its cost me to phone up each time off my mobile as none of them took notes about my problem so i had to explain the situation over and over again. Still no further on and talk talk expect me to keep paying for a none working service! Steer clear of talk talk!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Barnsley TalkTalk  
I have had bad internet for last 9 months I keep phoning talktalk robots all they say we will test line they say the same word for word we will test the line I have had three engineers out saying line ok did three speed test today it keeps saying no internet conection so no speed I have got my own complaints manger but internet rubbish I have had a new router still nogood
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Barnsley TalkTalk  
Talk Talk are quite frankly the worse internet provider iv ever been with they were good for the first 2 3 months,

I Never got my minimum guaranteed speed, in fact, i never even got close to the minimum speed

The internet would drop out a lot and would be down for maintenance in the afternoon when i mainly use the internet without any prior notice from talk talk to say maintenance would be carried out

Im now in the process of swapping providers Early my contract isn't due to end for another 6 7 months, but due to how bad the service has been for me im legaly releasing from that contract

if you want my advice never use talk talk
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Barnsley TalkTalk  
Until now I believed 3 mobile were the worst company in the world. No...Its TalkTalk. 6 weeks of intermittent service, 40+ calls to call centre 7 'engineer' visits (5 of which never arrived). I gave up. These muppets will simply never fix it! I have 2 months of intermittent service now until i can finally get rid of these idiots forever. My sanity simply will not stand another call to their utterly useless call centre. DON'T JUST DON'T!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Barnsley TalkTalk  
The telephone engineer connected me to talk talk fibre broadband, but said the router was faulty. It was a common thing and needed me to call talk talk so they could manually configure my super router. That evening I rang ( call centre is not uk based so you struggle to understand them and get fed up of them saying sorry every minute. The call went on and on whilst they did tests on the line, despite me telling them it was the router and eventually my mobile went flat. My husband then rang from his mobile and had to go through everything again only then to be told turn it off for 20 minutes. I did that and it still did not work. Was I surprised ..... No. I rang a 3rd to time to have to go through everything again. They cleared make NO notes on your file at all!! I was then told it would take 10 minutes whilst 'tests' were done. I kicked off as thus far this had cost me a fortune so he rung me back to tell me there was nothing he could do. He asked if I wanted to speak to a manager and I said yes so was put on hold. He came back and said they had gone home but I would get a call in the morning. No call and have been waiting 20 hours now for that call. I have spent hours on talk talk website and there is no e-mail address just the phone that takes you to the call centre some where in Asia. TALKTALK LISTEN. I am a new customer and so far have no broadband despite a lovely e-mail from you this morning telling me I am connected to your quick fibre broadband. No one cares and no one calls you back. YOUR CALLCENTRE IS AJOKE
  • Satisfaction
    1 star
  • Customer Service
    1 star
Barnsley TalkTalk  
Just canceled contract with talk talk been with em 18 months internet kept going had numerous engineers to try and fix it went off yesterday got really fed up phonedand canceled contract and connecting to bt in two weeks.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Barnsley TalkTalk  
This is probably going to be the only positive review on here, all I've read are negative reviews and even my review isn't 100% positive!
I am a brand new customer and have had problems with my bill from the get go. I joined through uSwitch and it's a pretty decent deal and had no set up fees etc. so I thought excellent, I will go with this deal.
At first, before my internet had even gone live, it said my estimated bill would be over £100! This was including my broadband package and an £85 new line set up fee! (I didn't even have a new line installed.) I was sure that there were to be no set up fee costs due to the deal that I chose via uSwitch. So, I spoke to an agent on the live chat who reassured me that when my bill was generated there would automatically be a credit of £85 and I would not have to pay the £85. So I thought excellent and was grateful that it was all cleared up.
Fast forward to yesterday, the day after my services went live and my bill was generated and it was... over £100. No £85 welcome credit added like I was advised. Anyway, I called and the £85 was wavered instantly as I have evidence of the deal I signed up for and the webchat transcript. A terrible ordeal for a brand new customer though, I was definitely considering leaving but I am thankful that the situation was resolved instantly the second time round.

In terms of speed, I've only been connected for 2 days but so far so good. The switch over was very quick. My previous internet disconnected at around 10am and by the time I had set up my new Talk Talk router I was connected to the internet. I haven't been disconnected and the speed is as quick as stated on the contract.

So yeah, so far I am relatively happy. Hopefully nothing else goes wrong regarding my bill and that the internet speed remains!
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Barnsley TalkTalk  
Good prices but everything else is rubbish. We pay extra for fibre and it’s not even noticeably faster, the data on our phones is actually faster. It lags constantly no matter what your using it for. I’d avoid like the plague if I’m honest. Wish I’d have listened to all the reviews before I just went for the cheaper option
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    1 star
Barnsley TalkTalk  
Absolute rubbish quicker dial up after sales also unable to understand accent after all overseas call centre no wonder there cheap you don't even get half a service
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Barnsley TalkTalk  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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