TalkTalk Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.

Recent Customer Ratings for TalkTalk

  • Satisfaction
    2.7 stars
  • Customer Service
    2.6 stars
  • Speed
    2.5 stars
  • Reliability
    2.6 stars

Based on 7591 customer ratings since 2019-01-29 (Show all time ratings)

Visit TalkTalk   Read our TalkTalk buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

5744 Customer Reviews for TalkTalk

Reviewer Location Reviewing Date Ratings
A very bad service, being a new customer and only the second month in and told I would not be charged for an engineer, then told to pay nearly £90. Spoke to a lady (helpful) a case was opened and then I asked to be put through to the collections department, the guy I spoke to said it would be put on hold until dispute was sorted. Well, they still tried to take the money out of my account and wait for it, the guy I was speaking to decided to yawn away like I was boring him. What sort of customer service was that? But the call is recorded so I have proof, so Jo Page what is going on with your team?? Talk Talk may be cheap but you cannot have so many customers with the same problem all the time, and I know you do, it all starts with management. Cheap does not always mean better sometimes and I was warned not to use Talk Talk because of what would happen, and they were right....smh....I have the proof of being told certain things, Just cancel my subscription, Talk Talk are not the best and just give stress. 
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Bucks and Beds TalkTalk  
I highly recommend you don't buy Talk Talk.
The broadband speeds are horrendously slow and the internet decides to stop working at least once a day. The worst thing is that there are much better packages for the same cost.

NEVER BUY
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Purley TalkTalk  
I cannot tell you enough how awful the recent experience ive had with talk talk has been. 
The story is a long one but briefly I wasnt able to use the tv service as signal so bad...they couldnt EVER talk to me as systems are always down....they dont listen to what you say and ask the same questions..cancelled my service then restarted it without me saying...list goes on. Please save yourself the frustration and upset.
UPDATE FOLLOWING REPLY FROM TALK TALK
I did contact the tech team mon many occasions but the wifi just wasnt enough to run the tv service at same time as laptops and phones so it kept freezing. They could not change this.
Recently I went online to change address for moving house and the system wasnt working so I was told to chat. I tried to do so 4 times but 3 times the system was down and twice I was promised a call back which never happened after phoning.
I was moving so gave up and went with another provider. Tried to call and cancel but system down. Eventually got to chat and was told i didnt need to cancel as it was already cancelled as new tenants provider had contacted. Then recieved email saying welcome to talk talk in your new home...hadnt even asked for it. Messaged again system down. Then got letter saying goodbye and i have to pay 89 pound to get out of contract..which i disputed as Id tried to transfer service. Was told by new provider that my phone number wasnt even registered at my property so couldnt transfer it. Then after moving the new tennants cant connect as my service is still live! Tried to chat again today and guess what? Systems are down.
Its just been awful...frustrating and upsetting when already trying to move house. Wouldnt mind so much if the wifi quality had been good to start with.. more detail now given thank you x
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Brighton TalkTalk  
Absolute disgraceful. ******* awful!! overall service and customer service.
I ordered my package with talk talk. I Was told I would receive my box before the 2nd aug 2019 and to plug it in and set it up. I Was told on the phone that an engineer would come to make sure everything is fitted and running smoothly. But as I was at work on the date. They said not to worry as the engineer can switch on everything from outside the property. Then I received a confirmation text from the engineer on the 2nd saying it's all up and running and that I'm active. I get home from work and the box/router is still flashing Amber. The engineer did not come to the address nor did they turn anything on. I got on live chat to Mary. After an hour of apparent running tests for my line she asked me to get a screw driver and take off the face of the master socket and start fiddling inside. She stated this is necessary to all customers as a second test! I declined as my hands and knees are not good at the moment. But I didn't tell them that. She persisted and I declined. She then could do nothing for me. Conversation ended! I phoned talk talk customer services the next day to get further help to switch my broad band on. The customer service assistant Phil told me to do exactly the same thing after half an hour if checks on the phone. I said I was at work but unwilling to go and do d.I.y on phone sockets at my property as that's not what i signed up for. They refuse to send an engineer to my property to switch on my Internet for me because I was unwilling to do this with the phone sockets myself. They said this is apart of the checks. I declined and said no I'm not doing that. If you want me to stay a customer with talk talk please send an engineer to set up my broad band to my address That's all I'm asking and I'll stay a customer with talk talk. To which they declined. And so I've gone through cancellation of the whole package. What an ordeal! I cannot believe this ******** disgraceful experience of trying to get Internet from talk talk. Never ever ever again! Mr C Pineda from Wycombe.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
High Wycombe TalkTalk  
Talk Talk consistently fail to provide the service that they guarantee.

Their reputation for being a poor broadband provider is well deserved.

They are only interested in money, they are not interested in providing the service that they guarantee or in fixing the issues that regularly arise with their service.

They are reluctant to send out an engineer to fix any faults- I was advised that I would be charged £40 for an engineer to be called out to resolve an issue that I hadn't caused.

I insisted that I wanted to leave Talk Talk and I was advised that I would be charged £40 for the early termination of my contract.

After spending an hour on the phone, being transferred from department to department and being put on hold, a manager finally agreed to send out an engineer free of charge.

The engineer failed to fully resolve the issue and I have another engineer visit booked for next week.

Please seriously reconsider if you are considering joining Talk Talk.

As almost every reviewer here has said, they are a very poor company.
TalkTalk  
Absolute disaster.
I ordered the new line to replace SKY because I needed the fixed IP. After about 10 days the technician arrived, they forced me to put a new line but, after 4 days, it never worked.
The technician who came for the installation was completely incapable and rude and unprepared.
After dozens of phone calls I asked for the cancellation and they had the courage to ask me for money! Absurd!
Furthermore, I can no longer reconnect to SKY!
Please listen to me stay away from TALKTALK!
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Sleaford TalkTalk  
In only one year I have had 3 different routers from TALK TALK, connection constantly drops. Was meant to have an engineer today, which never turned up. I was then advised the next appointment is in a weeks time, no apology from customer service. Shocking Service and reliability!! it's 2019 and their flagship router can't even handle 2 xbox ones running at the same time. pay the extra and go with BT - never had a problem with them, connection always stable. You really do pay for what you get. STAY AWAY FROM TALK TALK!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Eastbourne TalkTalk  
Avoid TalkTalk at all cost. Notified them we were changing provider, but I am still being billed by TalkTalk for services we are no longer receiving from them: phone and broadband. Spoken to 4 different advisers in as many days, they deny having received our notification to cancel, even though we were issued with a new phone number at the end of June by our new provider.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Oxford TalkTalk  
Trust me: Do NOT use TalkTalk. Very poor service. Very poor customer service. Very impolite staff.

We just moved to the UK and didn't know how awful TalkTalk is. We ordered an Internet package, and TalkTalk told us that we need to wait almost 3 weeks to have the engineer at our house. ThalkTalk set the appointment at 1 pm to 6pm on a day, for 3 weeks later, and we were told that we need to stay home because the engineer would come here to sort out the internet. They said that the procedure would take about an hour. Therefore, I did not go to work and staid home on that day. I received a message at 11:41 saying: "Your engineer is on the way, so please don't go anywhere. Your service will be up and running soon.". This message included a mobile number. I stayed home, but nobody showed up. At almost 4pm, I sent a message to phone number to let them know that I were looking forward to seeing the engineer. But they didn't answer. I called the mobile number several times, but they didn't answer. Afterwards, I called the phone number that I found on the website of TalkTalk. They said that I need to wait. The time was almost 5pm.

This time, I went to the website of TalkTalk and made conversations on the chat. They assured me that I need to stay home because it was not still 6 pm. I staid home, but nobody showed up. I again made a conversation on the chat, and the person said that I need to wait again and call them in one hour. I asked the manager's direct phone number, but she didn't answer the right number. They gave me a regular phone number. I called the phone number after 6 pm, and the person answered me that their system is not working, and I need to call them in two or three hours in order to say what is going on. Then, I asked her to connect me to the manager, and she did. But, nobody answered. Again I called, but nobody answered me the right information. They just said to me that their system is not working and they cannot connect me to the manager, and they cannot answer me why nobody showed up. Very rude, very impolite customer support without any help.

I didn't go to work for nothing, and I had not eaten anything because I have had to stay home with a lot of pressure. Can you imagine that such rude persons didn't care about anything just money.

I really need to know, why they asked me to stay home, because they wanted to set up the internet. Why they sent me message to stay home? Why nobody came to my home to set up the internet? Why they don't answer me what is going on? Why they are such rude?

Afterwards, I found the email address of their CEO, and contacted them. The day after, they sent the engineer. He came here and said that the Internet will be OK in 10 minutes and immediately went out without any explanation. I staid two days and the Internet was not connected, calling them several times. TalkTalk does not care about you, they just care about the money.

I cancelled my contract with TalkTalk. I then ordered Virgin Media. Such nice Virgin Media. Very good service, polite and supportive staff working in Virgin Media.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
I wich i could give 1 star. Really avoid don't use them. We canceld direct with them after 1 month. Internet broke down every few days. And customers or technical support is extremely useless. Every time they said we don't see anything wrong it should work! Or they say its normal because your internet connection is new it needs few weeks to get the highst speed!!! That was most nonsense thing i have ever heared. Never heard that or had that from any provider before. And they speek extremely bad English i couldn't understand so much when i had them on the line. Back to my previous internet provider.
Manchester TalkTalk  
Worst company ever... I got broadband with them over a month ago and since I got it is just issue after issue. It seems like the internet only works whenever it wants to work, as for the whole month it might work today and tomorrow stop working so since I got it I’ve been having to call nearly every 3 days to get then internet back working. Last week it wasn’t working for the whole week, I called three times and every time they told me to wait up to 72hrs and the last time it did start working. It started working yesterday and it is back down again. They did compensate me with £30 but I don’t care about the money I just want my internet to work and with this company it’s clearly going to be hard to get what you pay for.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    4 stars
  • Reliability
    1 star
London TalkTalk  
Never had to speak with anyone at TT so can't really review to CS. The rest scores all 1 star, it's slow and drives me crazy
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
barnsley TalkTalk  
Had great service up until trying to cancel, lying about cancelations, placing me on hold for an age in the hope I would give up trying to cancel. Taking all my details only to pass me on to someone else and say they can't do my request after spending 10 minutes discussing my cancellation etc.

Won't be recommending these again
  • Speed
    2 stars
  • Reliability
    3 stars
Sutton in Ashfield TalkTalk  
One of the most incompetent and inept organisations I have ever dealt with. Completely incapable of delivering a consistent quality of customer service.
  • Speed
    3 stars
  • Reliability
    2 stars
London TalkTalk  
Talk talk fibre is excellent, never had a problem and at just £22.50 a month excellent value too.
  • Satisfaction
    5 stars
  • Customer Service
    3 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Parkes TalkTalk  
TalkTalk is not trustworthy at all, they say they will send an engineer out without sending one at all. Wouldn't recommend anyone to buy from TalkTalk!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    3 stars
Leeds TalkTalk  
If there was a zero star I would have selected zero. 3 days in, I had intermittent connection drops every 15-30 minutes and on the 3rd day, no connection. Customer Services/Technical are offshore in South Africa who are completely USELESS. Try another ISP. I opted back for Sky I have been with for 10 years.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Sutton TalkTalk  
Appalling - connection did not meet anywhere near the guaranteed amount, struggled with them for over 2 months to try and get it fixed (with TalkTalk repeatedly just shunting me from department to department). Multiple occasions of where they did not turn up to scheduled calls that I had cancelled on paid work for; generally incredibly unhelpful and useless customer service. They technically owe me over 400 pounds under the Automatic Compensation scheme - quite sure I will not be seeing any of that!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
An absolute non customer focused company, that provides an absolute joke of a service, have been waiting for 2 weeks for line to be connected!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
Edgware TalkTalk  
I’ve been with talk talk broadband for over a year,and have extended my contract for another year.Previously with Virgin,and there service was terrible,nowhere near the speeds they promised at top tier,and was constantly going down.Its this,it’s that,send you a new router,still same problems.Leaving,well,that call was almost as long as my 8 years with them. I had talk talk years ago when it first started up,and never had a problem. 15 months in,and it’s the best move I ever did,never had any problems,and the promised speed of 76mb is just that and some,I struggled to get 50 on virgin cable,when it was working.No throttling,and am very happy that they delivered what they promised.Thats just my review of the service they provide me.A very happy customer.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Bolton TalkTalk  
talktalk are worse than bt and this saying something moving over virgin just hope they live up to the reviews !
mind you no way cn it be worse the talktlk
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
marlow TalkTalk  
However bad you think a TV and broadband provider could be, they will still fall below expectations. Expect them to mess up every time you interact with them. Expect their call centre staff to be barely literate and unable to understand even the simplest language.. Expect repeated problems with your Youview box and definitely expect to have issues shaking them off when you finally get to contract end. I wouldn’t stay with TalkTalk if they offered it for free.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Durham TalkTalk  
Recived router had no internet at all made 3 appointments to fix the problem nobody arrived been 6 weeks now and still offline.avoid getting harrased for payment 10 times or more a day.please avoid staff very rude.stick with well known companys as these are terrible and still trying to bill me for a service ive not recived
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
blackpool TalkTalk  
Dreadful behond words!
The whole point of me having a broadband connection for my flat was so I would not have to by 4G data all the time. I wemt with taltalk as it seemed a good deal price wise but didn't realise they provided no service what so ever! consantly stalled couold not get online for a second and when I tried to phone them customer service gave me nothing!
Do not touch this firm I think they should be made to pay all there short changed customers compansation until they are in adminastration! They should be reported to watch dog or trading standsrds!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cheshire TalkTalk  
Terrible service.
Incompetent service
Very low broadband speed
CH64 9UU TalkTalk  
Simply the worst broadband provided I have ever dealt with and to be honest they do not deserve 1 star. After a week of requesting a router be sent as my had given up, I was told that I would have to sign up to a new contract in order for me to get one. TalkTalks customer services is literally that bad that they know once you have dealing with them you'll cancel they services so the try to strong arm you into a new contact to say the connection.

The company is shocking and a joke.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Waterlooville TalkTalk  
Talktalk repeatedly block the internet connection in my flat on purpose so that i'm forced to phone customer services to complain, at which point they conveniently tell me that I need to upgrade to the more expensive package. When I tell them I won't be doing that (never had issues with the internet for the last two years up until now which makes it clear that it's being done on purpose to try and force me to upgrade), the internet suddenly miraculously starts working again. This happens on an almost daily basis.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Scotland TalkTalk  
A cheap sambles. Customer services is shocking. They did an update to their terrible email system which locked me out of my email. Rang "customer services" who ask the same non relevant questions and don't listen to your answers. They couldn't help. Was told their Manchester office would ring me within working days. ^ days passed, rang the same shambles customer service team again who told me they would have to pass it onto Manchester again. You can't contact their Manchester office direct. When I moved house 6 years ago, I stayed with Talktalk so they sent me a new router. After many phone calls chasing them, being cut off because their office closed at 8pm, I was finally told my router had been delivered. When I asked where, they told me Newcastle!! I asked them why it hadn't been delivered to Middlesbrough, they didn't know why but they asked me to collect it from Newcastle even though it's 40miles away. When I asked where in Newcastle they said they couldn't tell me!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Middlesbrough TalkTalk  
This company is a joke!!! If I could leave 0 stars I would

1 hour and 40 mins on the phone because they have charged me the monthly bill and 'accidently' cut off our internet line due to human era on there side.

The resolution:
1. I cannot be refunded the amount
2. I cannot have the internet turned back on
3. I cannot leave the contract without a £100 contract break fee
4. I cannot be compensated for the data I am having to use on my phone contract
5. They admit it was there mistake but cannot do anything

The result, someone from senior management will call me back.

Such a joke!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
Worst IP company I have dealt with. It was my first year with them. I will make sure I wont come back ever again. 1 year of problematic connection was enough. When my contract has already expired(about 2-3 months ago) they demanded me tobpay so called cancellation fee. Which is absolute ***** of a rip off. Avoid at all costs. Hidden fees everywhere.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
luton TalkTalk  
Absolutely crap policies - don't use this service. They will increase your costs and will make you wait 30 days until you can cancel.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Manchester TalkTalk  
Talk Talk,what a joke,they would rather lose an 18 month contract and insist on a £46 payment that was their own fault.The minions in Manila (customer services)don't have a brain capable of making a decision and when asked a question they remain silent or are evasive,so I decide to drop this very poor service and take out a contract wiht a company who's customer services speak English as they are UK based,(turned out to be cheaper than talk talk).
I can honestly say that I have never encountered such a poor customer service set up,the fun part is the fake names they use......embarasing !.Oh well I could sit here all day writing this review and never find a good point,just don't use this awful company,pleased be advised.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
newcastle under lyme TalkTalk  
Absolutely shocking customer service. Have to call several times to talk to someone (and go through the whole process of typing in account number followed by # blah blah blah) as several times a call operator will hang up on me after saying hello.

Tried to cancel previously and was convinced to instead change the account into my flat mates name. Waited for the forms to do so which never arrived so rang again to cancel and was told I had to wait 30 days to cancel from the second time I phoned (and not the first as I had requested) plus I was told I would be charged £30 rather than the £17 I had signed up to pay, as I was out of contract (which is the whole reason I was trying to cancel in the first place).

Also the broadband speed is painfully slow.

Will not be using talk talk again and advise others to stay clear.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    3 stars
Swansea TalkTalk  
Awful customer service. The advisors must be so regimented they cannot answer a simple request without checking you need faster internet. Asking for a leave date brings a raft of offers and a lack of listening to the question asked. No issues with the speed of the internet of costs; just VERY frustrated EVERY time I have the misfortune to need to either call or use the live chat feature.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Kent TalkTalk  
Absolutely dreadful service during the duration of my contract. When I finally decided to cancel my service (well after my contract had expired, the price had gone up by 20% in two months and the quality of service had decreased to the point of being almost unusable) I found it extremely difficult to be connected to any customer service representative (you are told there's no one free if you specify you are calling to cancel, but are connected immediately if you specify another reason).
When you express your desire to cancel you are being forced to pay additional bills for services you are not using and the representatives can't give a reason as to why they need a whole month to disconnect you, instead resolving to pointless technobabble that aims to confuse less knowledgeable clients.
Avoid at all costs, anything is better than TalkTalk (choosing another provider also comes with less chance of getting your personal information stolen).
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Aberdeen TalkTalk  
I am been using the internet for over 20 years. TALKTALK is the worse ever! Customer service - Poor. Technical service v Poor. Internet service V poor.
TV service . VV POOR

STAY AWAY FROM THEM AT ALL COST
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
ISLEWORTH TalkTalk  
As a new customer got a date 19th july 2019 then they cancelled the day it with a text message and to followip with a call which never came. Reason for first cancellation was quite silly and seemed an obvious lie . A second date given for installation on 24th july. Today received a similar text to the first time of delay and we might have to postpone to a newer date. Already all the signs are there to not take their services and getting out of their clutches wasn’t easy which is always a bad sign. ( less than one minute of call if you are a calling to join compared to 20 odd minutes of holding if you want to be transferred to the cancellation department and that too they will send you to some wrong department in the end)I have had enough and don’t wish to be their customer.
Thankyou for showings your true colours very early on. I treally am grateful!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Aylesbury TalkTalk  
Very poor customer services. Tried for two days before I managed to get hold of someone. Despite the website indicating a customer care line available until 10 pm, I received a message saying unavailable at the moment. Tried the app no success... maintenance on website...and so it went. Finally got hold of someone to arrange a home move. Then they got the date wrong which meant I would be without internet for a month! Asking them to adjust and correct the date I was told they can’t do that and the whole one hour conversation was for nothing as the only way to fix it is to cancel it completely and that I need to phone back the following day!!! Very very poor service and it makes me cross that I need to pay to get out of my 12 month contract with them. Stay away definitely not recommending them as internet provider.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
East Sussex TalkTalk  
No internet for 10 months of an 18 month contract. This Mumbai run outfit should be shut down immediately.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Purley on Thames TalkTalk  
I am been using the internet for over 25 years. TALKTALK is the worse ever! Customer service - Poor. Technical service v Poor. Internet service V poor.
TV service . VV POOR

STAY AWAY FROM THEM AT ALL COST
MANCHESTER TalkTalk  

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