TalkTalk Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.

Recent Customer Ratings for TalkTalk

  • Satisfaction
    2.8 stars
  • Customer Service
    2.7 stars
  • Speed
    2.5 stars
  • Reliability
    2.7 stars

Based on 6725 customer ratings since 2019-04-07 (Show all time ratings)

Visit TalkTalk   Read our TalkTalk buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

5794 Customer Reviews for TalkTalk

Reviewer Location Reviewing Date Ratings
TalkTalk have absolutely the worst customer service I have ever known. They do not know their knee from their elbow. I wanted to upgrade the broadband & landline to getting TV and extra packages. I could see great offers online 50% off pretty much everything I wanted. I called to confirm what I could get. Offshore call centre, didn't know the packages and keot putting me on hold. I went on the online chat, he couldn't advise on prices. after an hour I gave up. Next day I tried again and did get a helpful advisor who after an hour (some kind of time delay at his end!) gave me a good offer to renew my broadband & landline at half price but couldn't give me TV prices, gave me the Upgrade Team number to phone. I called them but she wouldn't give me the price the earlier advisor had. Not even the 50% offer plastered all over the internet. After 40 minutes debate and being put on hold, she advised me to speak to the Loyalty Team! Yes really!
I called SKY and within 20mins had an excellent offer with whistles & bells.
TalkTalk Cancellation Team were extremely helpful today.
  • Speed
    3 stars
  • Reliability
    1 star
Altrincham TalkTalk  
Not only does Talktalk's connection break off frequently, it's also incredibly slow, has been known to shut off completely for days and the customer service is patronisingly bad.

I've never had more frequent, irritating and life-stalling problems with a broadband provider in my entire life than I've had with Talktalk for the last 9 months.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Altrincham TalkTalk  
If you are thinking about getting talk talk broudbrand don't because it is terrible. It's constantly goes off all the time and it is so slow I struggle to watch a 30 second video. So please don't get this wifi, it should be illegal for how bad their wifi is.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Altrincham TalkTalk  
Having been with Talk Talk for quite a few years with no problems I was happy with the service I was receiving. The broadband worked and the billing was fine. People had warned me however to be careful with them because when it goes wrong, it goes very wrong. I smugly didn't believe them as I was paying a pound less than them for a working service.

All I can say is when it does go wrong it goes about as wrong as I have ever seen anything go.

Basically my broadband kept cutting out.

The call centre staff in India or wherever aren't native English speakers and every time you call in you have to explain everything from the beginning again. This gets pretty frustrating.
They sneak things onto your bill, my last bill was for £148.00 for just the broadband.
They've been trying to resolve my fault now for nearly 9 months, they fix it every third day and then it breaks again the day after, starting the process again.

I've dealt with some pretty incompetent companies in my time but Talk Talk take it to a new level.

If you are with them I would suggest swap them as soon as you can, don't suffer my pain when it goes wrong. It will !

If you are thinking of using them as your provider, just don't. They really are shockingly bad.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Altrincham TalkTalk  
Very disappointed with the service. Three weeks after ordering the broadband, I still have no connection.
An engineer came once, but didn't finish the job. I spent hours on the phone, trying to get another engineer, but it's useless. I really regret my decision to join TalkTalk.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Alva TalkTalk  
Worst experience don't ever go with these no one speaks English very arrogant took over 50 mins just to pay a bill very nasty poor customer services stay well clear I m cancelling asap
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Amble TalkTalk  
I have been with TalkTalk for many years and have put up with their generally poor customer service as it seemed too much hassle to change provider. Recently though things have gone rapidly downhill with consistent problems on both my broadband and phone with the technical support that is offered being completely useless. After waiting to be put through you find yourself talking to a call centre in India where they just keep running through the standard script. So far it has taken over 5 hours of calls just to make the realise that I have fibre (not dsl) and that the problem is not with my router. I know that what I need is an Openrrach engineer but the process they insist on going through will take nearly two weeks.
Based on this I have decided to finally leave TalkTalk as things seem to be getting ever worse and they really don’t seem to care if you stay with them or not. Needless to say that they are charging me over £100 to leave as apparently I ‘extended’ my contract with them and it is still running (despite them being apparently unable to offer the service that I contracted them for). This alone shows how badly they treat existing customers so I would warn anybody who is thinking of using them to shop around as nearly everybody else seems to be better.
I am sure this review will get the ‘standard’ response from them about contacting their chat service - this again proves how little effort they put into their customer service.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Amersham TalkTalk  
I have been a client of the Talektalk for a long time but lately the service has deteriorated significantly and the way of contact with the client to understand my needs.Soon another contract ends and I will definitely go to another supplier.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Amesbury TalkTalk  
Terrible service . Internet is always really slow . Customer service is terrible. They promise you a phone call back but never do . I’ve never had it sorted when I’m always on the phone complaining had it over a year but I’m going else where now . Best advice I could give anyone is to never have talk talk broadband is all lies you never get what they promise and simply do nothing to sort it out . They should be shut down and banned. I’ve never heard one good word spoken about them. I’m ment to be having super fast broadband!!! Slowest internet I have ever had.
Ammanford TalkTalk  
Avoid at all cost. Have had problems with broadband speeds for several months. Despite several hours on the phone problem still ongoing. Telephone assistants unable to grasp the issue and insists on taking me through initial checks every time. they basically are not interested in sorting out the problem. it would appear that too many of us are using the same signal thus as the day goes on with more demand by talktalk users the broadband speed just slows down. appalling service. AVOID AVOID AVOID
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
anglesey TalkTalk  
Had to phone the company last Monday and last night because of the broadband cutting out and my partner neede it for work.Unfortunately I rang a very sarcastic young lady at about 7 last night -I was told on the first Monday that I would not have to carry out the internal line test again however I was told I had to 'do it again' sarcastically by last nights telephonist and again in the same tone of voice she told me -'Make sure your in when the engineer calls right!'after I told her that we work till 5 every day .I could not believe her attitude -she was so impatient and rude . I unfortunately am in an 18 month contract with Talk Talk but if there is anyway I can get out of it I will.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Anglesey North Wales uk TalkTalk  
If you want cheap - go with TalkTalk but if customer service, honesty and integrity matter to you then don’t. Be aware also that every time you contact them, for any reason at all they automatically extend your contract. I called to terminate today because I’m moving, they want to charge me in excess of £135 - I have a letter stating my contract end date but three separate operators all stated it was 4 months later than said letter. Their online chat system is shocking, I was online for over an hour and a half and my complaint is still not resolved. There is a language barrier because the company is outsourced and the operators cannot deviate from their ‘script’.
Please don’t sign up to TalkTalk - they are truly awful to deal with.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Angus TalkTalk  
Customers seem to be a nuisance to this company..If you need help they make it impossible to contact..Getting a reply is even worse...Couldnt wait to leave and try another provider. Not a user friendly company in any way!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
Angus TalkTalk  
Speed is terrible! I signed up on 13th february 2016 and its now may and i still havent received the £75 love 2 shop voucher. Always giving comflicting information. Going to trading standards to see if i can get out of this contract
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Angus, scotland TalkTalk  
Worst company I have ever dealt with! Engineer booked to come to my home on the 29/11/2018 and my services to be active by midnight, engineer never turned up. I rang him to be told he didn’t have the job and to call someone else, I then speaks to the person who is suppose to be here, to be told he’s now out of town so it’s tough luck!!!
I rings talk talk and not once did I get to speak to someone I could actually understand propley! I kept been put on hold every 2 minutes.
Then then text me, and after explaining the issue a further million times, they still haven’t come to a resolution!
I woke advise anyone to NOT USE TALK TALK, unless you like been pissed about, and wasting valuable days waiting in for engineers who do not actually turn up!
I will be cancelling my contract with immediate effect!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Anonymous TalkTalk  
Dont get talktalk its a pile of crap, we pay over £20 for internet speeds of 0.9 mbps (average download/upload speed) and every time we call up to fix something it takes up to an hour to get through and the person on the other end are always really unhelpful plus when the technicians come to fix the internet they just give us a new modem which fixes the problem for about 5 minutes. Also the ethernet ports at the back of the modem only run speeds of 100mbps which isnt enough.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Anonymous TalkTalk  
We set up an new contract with them because we just moved the talktalk service guy said there will be an engineer coming I’m still waiting for that engineer 6 hours later I’m sorry but BYEEEEE cancelling contract. They honestly think I’m a foool hell no
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Antrim TalkTalk  
If I didn't have to pay the exit fees, I would not be with this company. Customer service is absolutely shocking... have problems with my bill as in, they are different every month!. All sorts of problems, never a English person on the phone, not that I'm racist, box not working on a few occasions. Terrible company...
The post office is only £15.90 a month so everyone knows.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Appleby in westmorland TalkTalk  
if there wasd a minus star i wopuld pick that this bis the most disgusting isp there is 3 months of nonsense aboiut my 2half speed try to cancel wait forever on the phone they couldnt care less but charge for a full service chats are a complete waste of time today was the final straw with the agentcompletely contradicting what I was told last friday they cant even get their stories right despicable useless technical people how is it possible that today they have an open complaint which they say they are dealing with when they have been saying that since October 2017 their service is terrible their agents usless and as slow as their broadband most disgusting company that i have ever had the misfortune to deal with shocking and unacceptable
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
ARBROATH TalkTalk  
Probably one of the worst companies i have dealt with, £50.00 charge for how to on installation ,engineer here no more than 10 mins 18 month contract absolute waste of money broadband has never worked from installation/ tv service useless unable to use had to be reset, every time i use , hidden charges not explained . I am a pensioner and found the whole experience appalling hard to deal with customer service of no help any contact was made by email only now after 18 mths have i received a return call when i requested cancellation AVOID THIS COMPANY
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Arbroath TalkTalk  
The single worst customer service and broadband service I have ever received.

After complaining profusely about the strength of signal around a fairly small one bedroom apartment and several visits from engineers I was advised that for better service to upgrade to the Faster Fibre option as I had been getting drop outs consistently, and very very low speeds - 0.5 - 1gb/s. We argued hard and felt we were well deserving of a contract break due to the lack of agreed service. We were offered a new deal! Fast fibre broadband with speeds of ATLEAST 32.5 gb/s and here I am posting this review at 5gb/s. After complaining yet again I am stuck in the process of many engineer visits and arguments but I will, with every ounce of spirit I have be rid of this menace to my work and gaming life alike, please heed my advice go with Virgin.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Archway London TalkTalk  
absolutely awful customer service. I applied for a new line. On the day it was supposed to be installed the engineer did not arrive. talktalks customer service department they told me there was no way to know why the engineer did not turn up or where he was.
all they could do apparently was call me 48 hours later to let me know when another engineer might be available. This was after speaking to multiple staff members including 2 managers and spending an interminable amount of time on hold. needless to say I have cancelled my account an will be going to ma different internet provider
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Armagh TalkTalk  
Avoid talk talk. DO NOT hire talk talk. After a long set up wait and an engineer visit, internet was not working. Then had to wait for 3 extra weeks for a talktalk engineer appointment. He didn't fix the issue, and had to wait 2 extra weeks for another engineer who allegedly fixed the line, but still no service. After more than two months with not trace of service, I tried to cancel. This was even worse. They made me repeat my story over and over, having unbelievable excuses to postpone my cancellation. I have been told that I had been cancelled 3 times already, but bills still keep arriving. They look for reasons to charge you wherever they can, whether you are getting the service or not is out of the question. Don't trust what customer service says either. After 8+ hours at the phone, I can tell you, DO NOT HIRE TALK TALK.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Arsenal TalkTalk  
Absolutely terrible:- customer service, download speed, upload speed, continuity of service and router !!. If your thinking of an internet PROVIDER, this company isn't the place to look. I'm leaving them and will fight the legal ramifications that will come along with it. AVOID this company at ALL costs !!!.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Arundel, West Sussex TalkTalk  
I'm not a keyboard warrior. Most of the time I can't be bothered to leave reviews but I had to for Talk Talk. They are so rubbish at their job it's laughable. I have super slow broadband, they have charged me for repairing it. I have to pay over £200 to leave and am seriously considering as they are HORRIFIC. If I was as bad at my job as they are at theirs I would never be employed. Do not be tempted with their cheap deals, you get what you pay for and it's just not worth it. AVOID AVOID AVOID!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Ascot TalkTalk  
Absolutely rubbish, a internet provider should not be able to take money of people when their service is this bad. Waste of time. You will regret it if you use talk talk. Internet is slow and when it works it can't handle anything on the internet which shows a red light on the box. Not a good word to say about them.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Ash TalkTalk  
Absolutely shocking service, been waiting for 10 days for them to connect our broadband, which is fair enough. Called them up as it wasn’t live on the 10th dAy. They said it would be another 5-7 working days. Called them after 7 working days were up, got told it was going to be another 3-5 working days. After 5 days called to ask if we can cancel as still had no broadband as they promised. Got told we couldn’t cancel and was going to be Another 3-5 days. After 5 days still no broadband. So we called up and eventually was able to cancel out of our contract, due to their poor service. Would not recommend to anyone!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Ash vale TalkTalk  
Terrible company, have had no emails for 15 days now. I have rung every single day as instructed but all they say is they will escalate my problem and for me to ring in 24 hours.
How hi can you escalate after 15 days????
I have lost work because of this useless company and now have changed my provider. Please please don't use Talk Talk.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Ashbourne TalkTalk  
On request to leave Talk Talk I was apparently 'locked' into contract I wasn't aware of and they want to charge £138 to leave!! Although offered discounts to stay and forced to stay due to costs, I have lost out on a very good deal with Plusnet. Cant wait to leave and will never renew with Talk talk again!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
ashford TalkTalk  
TalkTalk is cheap, but you get what you pay for. The broadband service was slow and dropped out frequently.

There were multiple problems with billing. Either they would bill me too much or they would apply credit to my account and take it away again, creating confusion that they couldn't understand.

I once made an official complaint about the billing mess, and they never even bothered to reply.

Their customer service is really poor. Their call centre staff are all overseas and have poor English. Even if they understand the problem, they have no ability to help you. You have to spend ages waiting to talk to someone.

Add to this the fact they they apparently treat your personal details with no care at all, allowing them to be stolen and used by fraudsters, and you're left with the UK's worst broadband and phone provider.

Avoid like the plague.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Ashford TalkTalk  
Our exchange is a small village exchange, 900 residential lines, 40 business lines... copper cable only.
For 8 years I struggled with TalkTalk Broadband paying £15 for broadband plus a mandatory £7.50 for Broadband Essentials (never did find out what that meant).
I had rubbish service all those years AND each time I contacted TalkTalk I was made to do the same stupid 20 tests. The problem was never my system or my phone line.
After years of discussion on TT forums I was told by a TT Moderator 'insufficient bandwidth - it will never improve' yet still TT kept taking £22.50 each month for a service they blatantly failed to provide. Through a 'contact' I was able to see inside the local exchange and WTheck! there was Local Loop Unbundling BUT not to improve my speed to actually cram my line in with other TT lines and squueze them into fewer BT lines going onwards. So LLU resulted in reduced bandwidth and rubbish service.. often less than 1MB download!!

I'm now with BT since 4 months and ALWAYS get 6.8/6.9MB download, without fail!! and it's cheaper.

Cheating TalkTalk knew they were doing things to maximise their profit by stuffing the speed of customers.. How bad is that!!!!!!!!

Maybe TT service is OK in larger, more modern exchanges, BUT if you are serviced by old copper wires then get to BT because TT will only take your money.

Gee, how I dislike the bad business erthics of TalkTalk.

Even the CEO management team acknowledge the above info but refuse to consider any refund.

What a bunch of poor service providers!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Ashford Kent TalkTalk  
So I am going to break down my so far a "brief" experience with Talk Talk Broadband so far.

HOW I GOT A TALK TALK CONNECTION:

My wife & me, we purchased a new house and we needed a Fridge to store all the food. So one fine Saturday (21st of April), we walk in to our local Curry's PC World and select a Kenwood Fridge Freezer (quite a huge for a £300 refrigerator). We got it for a 6 months interest free finance since we are a young couple completely broke after having our savings all gone on the mortgage deposit. So after filling all the forms related to the finance option for purchasing the fridge, the sales adviser gets the hint that we moved into a new property so she asked if we have a broadband connection already. Reluctantly, but yet honestly, I say NO (because I knew she would try to sell me something that I didn't want to buy). Hearing that, she offered to checks what broadband was best for the area I live in. After running some checks and the internet calculating some algorithms, she says Talk Talk was offering the best deal for a couple (who aren't heavy internet users) living in a house for £25/month (24 months contract) for Faster Fibre Broadband. I am still reluctant since I already knew Virgin Fibre Broadband is the best internet provider in the U.K and I was planning to get one once we moved into our new property. But then, the sales adviser (I wish I knew her name because I am thankful to her and I will reveal as to why in a while) tells me that if we get this broadband, we would be eligible for a £50 Curry's PC World Voucher. (WooHoo!! I like free vouchers) I look at my wife. She knows I want to use that voucher when I buy a new computer. The look she gives me, I knew she wants to use that to buy a new washing machine. Lol. Nevertheless, Free Voucher. I'm in. I sign up for Talk Talk Fibre Broadband (Faster version).

THE WAIT:

So we move in to our new house with no internet (26th April). I check my letter box, and I see a letter from Talk Talk stating that I would be receiving my Wifi Router in a couple of days before my Go Live date of; 4th of May [midnight] (May the 4th Be with You). I check my remaining H3G (Three) 3G data. I have around 2GB or data remaining until my monthly allowance gets renewed. I will have to subsidize my usage until then. My wife checks her remaining allowance, her's is better but she is an "Instagram-er" so I tell her to limit her usage until we get the connection.

April, 30th

We get our Wifi Router in a neat little box. We are anxious. We are low on data. I have 1.5 GB remaining while my wife has message from H3G saying she has 600 MB remaining. I suggest my wife we contact the customer service to see if we could get the Go Live date pushed a bit earlier than the 4th of May. I ask her to call the customer services number (She is more confident on the phone while I am with the keyboards). After dialing the numbers, and dialing some more as per the automated voice instructions within the calls, my wife gets put through to an operator (I will not mention his name because my wife thinks he might get in trouble if Talk Talk reads my review) who says his work is based in South Africa who also happens to be of Indian origin (My Wife & Me were born and brought up in India as well) so this chap starts to be friendly and starts talking about India and he mentions how he thinks a lot of people in the UK are addicted to internet. (LOL) And says he would endeavour to get our go live date forward.

May, 2nd

My wife's 3G Data is exhausted and will only be replenished after a fortnight.
I check my data, 800 MB remaining, I am confident, I will survive.


May, 3rd (The Internet is Tomorrow)

I check www.bbc.co.uk like I usually do. According to a survey, they say, Talk Talk is the worst. Damn it. I am worried now. I go online to see how customer's felt about the service. So I am here in this very site; lots and lots of negative review with occasional 5 Stars review. But I am aware that only people with bad experience tend to voice their experience while the people who have had good experience don't really bother putting up their review. Gosh!! lots of bad reviews. I see that the broadband speed depends upon how far we live from the Telephone Exchange. I quickly check how far do I live from my local telephone exchange. I happen to be 3.1 miles away according to Google Maps. I don't know whether that is good or bad. Well, I guess we will just have to wait and watch.

We are back home after work. It is 7 pm. I set up the router to console my data hungry wife. I tell her that she can use the Wifi first thing in the morning (as tomorrow on the 3rd of May would be 4th, the internet day). It was quite an easy installation. Clear instruction on the Box. I switch the router on. Lights start to blink. Yada yada yada. Easy Peasy. I offer to set up the Wifi password on my wife's OnePlus 5 phone. I input the password and hand over the phone to her.

After a long day, I lay on the bed contemplating the movies I would watch online, the TV series that I have missed out, the songs I would listen; my wife storms in the room with a glow on her face up and starts jumping around (I've never seen her happier than that other than the time I bought her hamburger back in 2014 when she had no money. She says she is connected to internet. I don't believe her. She connects her phone to our Anker Sound Core Bluetooth Speakers (got it off Amazon for £30. Pretty good product for that price) and plays the song "Simsime Pani" by VTEN on YouTube.
I jump around with her while she dance to the song. Hahaha. It was fun.

Our internet connection went live before the estimated date/time. We are overjoyed. I run a speedtest on speedtest.net, I get a 35 mbps down speed with 9 mbps up speed with 15 on ping. Happy with the result, I take a screenshot of the result, post it up on Facebook. Happy. Happy. After a minute; *Ting I get a first Facebook notification using Talk Talk. I see that a friend from Romania replied to my post with a screenshot of his broadband speed. Frigging 125 mbps download speed. Who requires that kinda speed??? He tells me he pays €10 for his internet. Sigh!! I guess it is true, when you get something good, someone else will always have something better. LOL.

Thank You little lady from the Curry's PC World for convincing me to get Talk Talk internet. I hope you received some kinda commission from Talk Talk for selling me their product.

It was quite a long wait from the 21st April until 3rd of May but nevertheless, I happy with the speed so far.

May, 4th

(email received 3 am)
Talk Talk: You broadband is Live. Lol.
The email states that the internet speed is supposedly going to get even better over the next 10 days period. We shall see. If shall post a review again if I get a reason to become unhappy. But ya, so far, so good.

In short, so far so good. Best deal for the price. Decent customer service. Overall satisfaction after using it for about couple of hours after going live, Great. £600 for two year for no set up fee. That's not bad at all.
  • Satisfaction
    5 stars
  • Customer Service
    3 stars
  • Speed
    5 stars
  • Reliability
    4 stars
Ashford, UK TalkTalk  
Talk talk more like hold hold get put on hold every time i call pay for fibre to get speeds of 4Mb done on a test by engineer or get oh im sorry let me put you through to managment WHO DO JACK ALL ive been passed about on that phone more tban a person at a swingers party ive had better customer service of a pidgeon who was stealing my chips atleast he gave me one back ffs DO NOT JOIN HOLD HOLD RUN IN TGE OTHER DIRECTION AS QUICK AS YOU CAN
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Ashington TalkTalk  
This service is absolutely disgusting. I have been with talk talk for several months and can not use the service I am paying for. The customer service is appalling. After several hours of phone calls over the last 3 months I think I have had one conversation that was pleasant. They either get ratty with you or just disconnected my call although I have been pleasant throughout. The speed is fast when it actually works although apparently the only time it will connect is when I am on the phone to them.I would not advise anyone to take this service as you are paying for something you can't use and they won't let you out of the contract. I don't feel they even warrant one star overall as the service is disgraceful and the only saving grace was one nice adviser who if he has any sense will move to a more reputable company
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    3 stars
  • Reliability
    1 star
Ashington TalkTalk  
supposed to on fibre lower rate,seems to be controlled to very low performance.Tried customer help online,total waste of time and promised call back the following day on my mobile which did not happen.Can i cancel my recently entered contract with talktalk on the grounds of not honouring said contract?
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
ashington TalkTalk  
Wow, I have used every broadband in the country but these guys are by far the worst. 0.96mb download and 1.2mb upload for almost £40 per month.

So ive had the broadband installed, but the TV doesnt get installed until next week. However, i found out my cooling off period ends today, which is a week before the TV is even installed?????????????

Now I understand why they tie you into 2 YEAR CONTRACTS and put the COOLING OFF PERIOD TO END, BEFORE SERVICES ARE INSTALLED.
Please be aware.

I called the customer services (in south africa) and they are unable to help improve the speed of less than 1mb. So i have had no choice to to cancel before my cooling off period ends.

Lucky I found this out today. I mean who:
- put a cooling off period to end before the services are installed
- sells broadband at nearly £40pm with speeds of 1mg

Dont trust this company 1 bit.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Ashton TalkTalk  
No satisfaction,worst customer service, I have their fiber broadband but never had the right speed.leaving them ASAP.
  • Reliability
    1 star
Ashton under lyne TalkTalk  
Where to start well been with talk talk about a year still waiting to get my broadband to work right.Spoke to hundreds of unintelligble technical service ppl.phoned today and told my local exchange has a maximum bandwidth of 9.5mbps...So why am i charged for 24mb then....oh let me send you another engineer and charge you another £50 er no thanks cant wait for my contract to run out so i can move to another
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
aston,sheffield TalkTalk  
I have been using Talk Talk from more than 5 months. Except the internet speed there is nothing really great to share about Talk Talk. Daily atleast once i have reset/resatrt my Router otherwise it wil not work [ The router is provided by talk talk ] only. And atleast 2 to 3 hours i will get 403 forbidden Error , and few hour internet will not work for no reason. Still I don't have option to quit as i am in 18 months plan [ Any suggestion please]. And the worst part is they suddenly changed the bill plan from this month which they increased almost 4 to 5 pound per month.Fo discussing all these issues i have called Customer care N number of times but it will on queue for hours and hours. Really irritated with such a worst service.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
ATHERSTONE TalkTalk  
do not deal with this company becauce they have ripped me of i had a tv sim with my package with in a week of activated the sim they apply charges of 262 within 2 weeks i had only text with it i had not used the internet at all this company is robbing people out of money is anyone had the same experience has me i am going to try and get my money back when you ring them they do not want to know they can not get away with this
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
atherstone TalkTalk  

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