TalkTalk Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.

Recent Customer Ratings for TalkTalk

  • Satisfaction
    2.7 stars
  • Customer Service
    2.6 stars
  • Speed
    2.4 stars
  • Reliability
    2.6 stars

Based on 8036 customer ratings since 2018-12-12 (Show all time ratings)

Visit TalkTalk   Read our TalkTalk buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

5663 Customer Reviews for TalkTalk

Reviewer Location Reviewing Date Ratings
Have been with TalkTalk as long as I can remember-And until 2 weeks ago everything fine-In the last two weeks -My speed fluctuates constantly between 2 to 9 download. and it goes up and down like a yo yo.. When I get it checked I am told there is nothing wrong!
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bury TalkTalk  
Very few problems, always swifly resolved.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Walsall TalkTalk  
Absolutely disgusting..
Absolutely ridiculous, with no compassion,

My great Uncle passed away, so while everything was going on, my Mom had the account put into her name, so that we could sort everything out at the house and also notify all other friends and family..

so tried informing them that the house is now empty and that the telephone is no longer needed at the house.. tried online chat first... the online chat agent, did not know what he was doing, and so cut us off, a complete waist of an hour + of our time.. then called to try and sort this out, thrown around to different telephone agents and different departments, to be basically told that we would have to pay a contract cancelation fee to close the account..

at a time of where we as a family don't need or want any more hassle TalkTalk completely disregard the fact we have lost a loved one and just want their money..

Absolutely disgusting..

My Mom and Dad also have TalkTalk at their house but after this, They will be getting rid of this terrible company..

TalkTalk should be ashamed of them selves.. and from what Ive read not the first..

STAY AWAY FROM TalkTalk
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Highley TalkTalk  
I was with Talk Talk, on an 18 month contract. Using the landline to call any local number, apart from Talk Talk customers, was very expensive; this meant that I rarely used the landline.
The internet was unreliable, especially for the last seven months of the contract. I contacted them seven times during that time to report the problem. Each time I called them it took between one and two hours to sort out, then the internet would stop working again a week or two later. It took so much time and energy each time, that I just stopped calling them eventually because I did not have the time or energy to waste. At the end of the contract the price increased by approximately £10 a month. When I tried to cancel the contract, after it ended, I was bombarded with calls, offering me a cheaper service; so much for rewarding loyal customers! I was told that I should receive compensation due to the poor quality of the service. I was given a measly £17; an absolute insult and a disgraceful way to treat their customers. I’m glad to finally see the back of them.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
West Yorkshire TalkTalk  
Hey, i have a connection to write this revi...oh no i don't, oh its connected again... oh no, its dropped out again, no wait... its con . .nect. . ed, oh no its gone again..
Seriously go else where, its awful.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Kent TalkTalk  
Evasive & difficult to deal with when negotiating deals. Will withold information and be selective with facts in order to get you to sign up to a rubbish deal. It seems that their call centre is somewhere abroad and it is very difficult to understand the english being spoken by the agents. Avoid this company like the plague!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
harrogate TalkTalk  
Please do not put yourself through a year with Talktalk. After a year of red lights on my router and having to restart it every day & slow speeds. I have spent hours on the chat trying to end my contract, after the 12 month term, but they just won't do it. Its a joke and a scam. They only get away with it since people wont go to the regulators for the sake of £30 or whatever they try to squeeze out of you unnecessarily.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Yorkshire TalkTalk  
I’m so glad that I only have one month left before I switch to a new provider! The past year has been plagued with me coming home to a red light on my router everyday and having to reset it (at least once, often twice) to get it working again. Once it is up and running, download speeds are extremely slow and the service is unreliable and cuts out frequently.
I raised this issue with customer service and their “solution” helped in no way. Not only would I not recommend TalkTalk, I would actively discourage anyone who is thinking of going with them to run the other way! Totally dissatisfied.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Cardiff TalkTalk  
Very very very very pooor services and cheap the biggest mistake ever made was to join talk talk broadband more like narrow broadband very cheap and. Ad connection all over shame!!!!!
  • Satisfaction
    1 star
Kingscross TalkTalk  
***PLEASE DO NOT CONSIDER JOINING TALKTALK****I echo many of the comments made about this truly awful broadband provider. if you are thinking about changing to Talk Talk then i strongly urge you not to do so. Since swapping to them from Plusnet in May 19(to save £17 per month) i have had an awful experience. They promised 11 mb/s but i am lucky to get 6 Mb/s and the buffering on my smart tv is doing my head in. I spent 1 and half hours with the complaints team and then the technical team (now he really was a joke) with nothing resolved at the end other than if i wanted to leave then i had to pay a penalty in excess of £100. They also stated that i was getting 7Mb/s running through my phone line and that was satisfactory. My ofcom app shows it less than 6 Mb/s every day. It would appear that i am stuck with this terrible service for another 10 months which i find most upsetting. The customer service offered online is totally pointless. The complaints team are useless and the technical person i spoke to talked like a robot and even asked me to drag my TV 20 ft to plug it into the router when he knew full well that this was a ridiculous thing to suggest.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Sheffield TalkTalk  
Poor broadband and even worst customer service, to get a late payment fee removed i was passed to 4 different staff/depts and mgrs and spent I over 2 hours on phone, by the end I was so drained, upset and unhappy about the poor outcome and service. Ofcom really needs to look at this poor company
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Southwest TalkTalk  
The broadband constantly cuts out, causing major issues for our organisation. The customer service team will never accept liability, I have changed everything they have told me to change from my end and there is still issues.
Finally they have the audacity to say that there is a £166.66 call out fee which we believe is unreasonable.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
West Sussex TalkTalk  
I moved from Sky broadband to TalkTalk and what a huge mistake that turned out to be.
Firstly my connection is intermittent and sometimes slow, especially in the evening.
I spend 45 minutes with customers technical services doing the same things and it hasn’t dawned on them that we continue to get the same results. Nothing changes.
It feels like they have me locked into a contract and so I am stuck with them
I can’t wait to leave TalkTalk- STEER CLEAR OR BE PREPARED TO BE VERY DISAPPOINTED!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Milton keynes TalkTalk  
I am with Talk Talk for about 3years now and to be honest at the beginning when we moved in this area, we didn't have many choices of Broadband services that covers this area. I always tried to be optimistic and not to be bothered with the faulty internet because I wasn't being home for a lot and also even when I was at home I didn't use a lot the internet.
However even though I'm not using as much the internet, my mom does and we should get what we deserve and we should get what they offer for that money and I'm telling you... It's not even close to what they promised us for the 29£ / month. This broadband and the customer service it's rubbish. Also if you want somebody to come over to your house to see what is the problem, to fix the problem you have to pay for that. Which I think it ridiculous because it's their faulty devices they promised it's going to work.
I highly recommend people in England : DO NOT MAKE A CONTRACT WITH TALK TALK IT'S NOT WORTH THE MONEY!!!! IT'S RUBBISH... please people do not waste your time and money on this rubbish company, they cannot provide people the service they promised. You gonna end up fixing the internet and everything else they suppose to or you will pay loads of money for what they should do for free
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    1 star
London TalkTalk  
Talktalk is like a super cheap Chinese imitation of real broadband bought at a discount on Alibaba .com. It'll take ages to arrive and probably arrive damaged. It'll work, but probably not very well. And it's pretty much guaranteed to break.
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    2 stars
Nottingham TalkTalk  
I have left. A review before but again I want to leave one to say the customer service is awful. Honestly worst company I have ever had the displeasure to use.
They promised a refund to then not offer the same amount. And then agreed a set amount to only refund me 2/3 of the amount. They will not send me the last £10 after numerous attempts to be told “they can’t refund a good Will gesture and it can be used for my next bill” I will never use this service again
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Gloucester TalkTalk  
I cannot tell you how bad this company is for taking people's money and avoiding any type of resolution. NOT EVEN THE ENGINEER KNEW WHAT HE WAS DOING and failed to install my faster fibre despite being at my property for over 3 hours - USELESS!! . It took me hours to get my service cancelled (the day after supposed installation). I kept getting fobbed off that they could not cancel and said there was an deactivation fee!!!! Had it not been for my dogged determination to not give up and be fobbed off to different call centres around the world that I finally managed to speak to a manager who has promised my disconnection has been activated and no fees are due (I have yet to see this though). The level of customer service and helping customers is preposterous and I would say avoid at all costs. The endless calls and being passed from pillar to post and nobody seemingly able to help you, will just ruin your day. I have cancelled my disconnection with Virgin and will stick with them. Even though they are expensive i've never had one problem with them. Defo pay the extra for a happy sream-lined service - Please!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
West Midlands TalkTalk  
See my complaint letter... I have been literally ignored and fobbed off at every occasion - the worst customer service I have ever experienced.


"I am writing to let you know the experience I had with TalkTalk between the
6th of April and the 1st of May. As you will see, my wife and I have been
treated extremely poorly by TalkTalk and, after an arduous process have
simply been brushed off without so much as an apology or making things
right. I kept a note of my experience throughout and share it with you
below:

*6th April* - ordered broadband online with TalkTalk to be installed on the
23rd of April. No suggestion of any problems.

*10th April* - receive a text: "we are having to sort a problem with your
order before we can get you up and running. *Don't worry, we'' let you know
as soon as possible if there's a small delay to your go-live date.*" As I
was to find out, this was the first time TalkTalk lied to me, as my order
was already cancelled. Nobody told us this or mentioned anything about it
between that text and the 23rd.

*23rd April* (note, from this point on my previous provider has been
cancelled - I have no internet) - engineer booked to be in between 1 and 6.
At about 1 I logged into my account to check how to set things up etc and I
see a message saying, roughly - "you need to rebook your appointment with
an engineer". So, nobody had said anything to me, and now I am sitting at
home waiting for an engineer to turn up who never will. The online system
gave me a number and told me to ring it, so I did.

Customer Service Adviser 1 (15 mins) - this adviser told me to wait until
6pm and see if the engineer turned up. *Despite *the fact that my login
explicitly told me I needed to rebook, I had to wait until 6pm for nothing
to happen. So I waited all day and as expected, nothing happened. My day
was wasted for no reason and frankly, nobody seemed to care.

Customer Adviser 2 (15 minutes) - using the online chat function, this
adviser said there was nothing they could do to help and gave me another
number to ring.

Customer Adviser 3 (45 minutes) - eventually was told there was a problem
between BT OpenReach and TalkTalk. Something to do with TalkTalk putting in
their request late/not within the time window. I was passed onto another
adviser to rebook.

Customer Adviser 4 (15 minutes) - this individual told me that I can't
cancel and rebook without a 24 hour wait. So for no apparent reason at all,
I had to wait a full day before being able to rebook and start this process
again.

*24th April*
Customer Adviser 5 (15 minutes) - was called up to rebook and given a 10-14
day waiting period. No sense of urgency or recognition that I had already
been waiting since the 6th of April and now would have to wait until,
minimum, 4th of May (today). I was to be left with no internet this time
and TalkTalk didn't seem to care one jot.

*26th April*
I receive a text: "we are having to sort a problem with your order before
we can get you up and running. *Don't worry, we'' let you know as soon as
possible if there's a small delay to your go-live date.*" Identical to last
time, and again, I was to find out the order had already been cancelled and
nobody was going to tell us that. Lied to for the second time.

I log on and see the order has been cancelled and I need to phone up and
rebook (AGAIN). This would mean getting internet a minimum of 6th of April
(1 full month after booking) and I would still be sitting here without
access.

I phone the number I was given.

Customer Adviser 6, I lost count here (18 minutes) - After a long
conversation explaining the situation I was told "you need to rebook and it
will be fine". Of course, the events detailed above would make it obvious
to anyone that rebooking is not going to solve the problem. He passed me
over to rebook anyway. I believe during this time frame I also spoke to
someone on the tech team, but I really did start to lose track because of
being passed around so much. Again I was told that the problem here was
that TalkTalk had not passed something over in the time frame required for
Bt Openreach.

Customer Adviser 7 (at least number 7) - After 2 minutes the phone broke up
on their end. So I had to start the whole process and conversation AGAIN.
Called up again.

Customer Adviser 8 (35 minutes) - perhaps the only individual I spoke to
who was of any help. She said her name was Pam. She investigated the
problem because she listened to me and understood it was a recurring
problem that rebooking would not fix. I was told that now I would have to
wait up to FIVE days for the technical problem to be resolved. Pam and I
arranged a call for Wednesday 1st of May, she said she would be handling my
case and call me between 10 and 12 on the 1st.

*30th April*
Note: not the 1st of May. I get called by someone else, note: not Pam as
agreed. Lied to for the third time,

Customer Adviser 9 - There is a problem with the line that can be fixed, it
may take some time etc etc etc... note: this is a different problem than
the problem identified to me the last 2 times. So, essentially, nobody was
trying to fix the REAL problem until the 30th of April! I told Adviser 9
(Jerome, I think), that I couldn't wait any longer and I went back to
Virgin - exactly what I did not want to do and exactly why I hoped to
become a TalkTalk customer. I was passed over again to cancel.

Adviser 10 - No word of an apology just, "thank you and goodbye". (roughly
10 minutes for conversations this day).

So to summarise, I booked internet on the 6th of April for the 23rd. IF,
after the above shambles, I had still waited for TalkTalk to deliver what I
ordered I would still be waiting right now, because from the 30th of April,
the minimum booking time of 10 days would give me internet on the 10th of
May. So I booked internet on the 6th of April, and wasn't even guaranteed
to get it by the 10th of May - *34 days minimum IF the problem was fixed,
which I had no confirmation of.* This is shocking enough, never mind the 3+
hours I spent being bounced around TEN members of customer services, the
mixed messages (and frankly, lying messages telling me not to worry and
that I will be contacted, I never was), and the money I have spent on calls to customer services and the grief caused and the money lost to me without internet."
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Scotland TalkTalk  
Though the broadband works well here the customer service is a nightmare. If you have any issues be prepared to waste hours. I originally rang them which was painful. I then went to using the chat feature but that seems to have got worse an worse. Spent two hours just trying to get one answer which in the end was a one liner! And once you want to leave you better book a day off work!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
Beaumaris TalkTalk  
When it works its good. But it took a year for them to fix a problem of it dropping several times a day. In the end they offered me a paltry sum of compensation which included £20 goodwill - and this after spending probably 20-30 hours on the phone to customer services over the year. Switching provider despite cost of cancelling contract.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    5 stars
  • Reliability
    1 star
Surrey TalkTalk  
Difficult to put into words our total dissatisfaction with talktalk. Have had no usable broadband for sixteen days - internet generally very slow, but we've had particular difficulty with secure sites i.e. banks, credit cards etc. Impossible to log into due to incredibly slow speed. You'd think talktalk would want to resolve very quickly - right? Apparently not. Customer service non existent, constantly evading any responsibility, even though there is clearly a problem Nationwide, with talktalk outage currently shown across the entire country.
If you're considering a new broadband provider, avoid talktalk! Avoid!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Dartford TalkTalk  
DO NOT JOIN TALKTALK. The speed of the broadband is usually slow very slow. My minimum speed guaranteed is 26.7mbps in reality is less than 15-10mbps. I’ve opened a complaint in February and today 16/06/2019 is still ongoing. My tv is buffering day or night there is no improvement whatsoever and I struggle not only to use WiFi but to each tv too. They don’t deal with customers like any other company in the Uk. You have to talk to them through the phone and when it comes to contact cisas to compliment about them they need proof in order to decide weather they don’t honour their contract.... etc. This should not be legal as for us as customers it is very very stressful and frustrating situation.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Carshalton TalkTalk  
Absolutely disgusting company to deal with, atrocious customer service, lieing, untrustworthy, terrible service, constant internet down times and slow connection.... Once out of contract my bill rose 28 pounds per month to 48 pounds for an out of contract broadband connection. Stay away from these horrible, repulsive talk talk charlatans. Terrible connection and even worse service.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Lancaster TalkTalk  
Worst customer service ever. Slow speeds that you are not promised.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Croydon TalkTalk  
Not a good service. Emails a constant problem.
Speed you are promised is not what you actually get.
Call centre not helpful.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Gravesend TalkTalk  
Terrible service, Terrible company, Avoid at all costs, they just do not care about customers and they are technically incompetent
Norfolk TalkTalk  
Absolute bunch of con artists. Appalling customer service - can't even provide an invoice for a late payment. I'd rather pay twice as much to never have to deal with them.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Bristol TalkTalk  
They are super unreliable and the WiFi cuts out. Also the speed is only a third of what they guarantee for the plan we are on.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
McCarthy TalkTalk  
Absolute rubbish. Constant internet drop out every day but never made a problem for them about it even though it annoyed me and I didnt see any point paying it. Lost internet connection a week ago and still dont have anything (I only use internet no broadband) talk talk were unable to fix it so now i have to pay for a month that i didnt even use! Was just told that I have to move in 10 days so went to cancel my internet and they tried to make me for 2 months plus early cancellation fee. Had a massive go about everything. I'm not paying 2 months when I'm not able to use it. Ended up getting it knocked down to only one month but still not good enough these people just want your money! I only agreed to pay one month bcoz I was so sick of arguing with them and they dont even listen to you. It took me 3 hours to cancel my damn internet. First 30 minutes I was calling their cancellation team and they didnt speak (as if they were hoping this would stop me from canceling) I will never ever use talk talk again and I will advise everyone I know to never ever use talk talk. Honestly just pay the extra for something else. Dont ever go to talk talk. I wish they were shut down. Their service and their staff are just absolutely s***
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
In contract speed was 1 to 2Mbs, out of contract price went up by £10 pm and speed went down and reliability was at best haphazard. Really tired of battling to get a service. BTW adverts showing great prices are false, they only link to higher offers on Talk talk.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
County Antrim TalkTalk  
A shockingly poor service. Regular down time and constant buffering. Avoid and pay the extra fiver a month for a decent provider.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Wallsend TalkTalk  
Pile of ****. Just take your money even tho contract has ended and blackmail you with debt collectors if you don't pay. Awful connection. Customer service is diabolical
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Portsmouth TalkTalk  
It really shames you can’t fix my broadband for 9 months !!! Your customer service just cheaters!!
I contacted TalkTalk hundreds of times by phone, twitters and compliant but your company has no shame to stolen customers money with zero quality services.

Last time I spoke with the 4th customer service manager and she promised that will sort it out asap, I explained to her I can’t trust you because I had a lot of cheating experience with TalkTalk, all promises NOT TRUE.

It is really SHAME TalkTalk failed to provide broadband below the minimum guaranteed limit and still charge customers without refund.
Your liar customer services promised me ten times but all promises just a cheat !!!

It really shames all your customer's staff and all your engineers unable to fix broadband for one customer !!

I would recommend you to dissolve your company or do other business because your company unable to provide broadband for 9 months !! and unable to fix my broadband for 9 months !! and still charging full price !!!

YOU HAVE NO SHAME TO STOLEN CUSTOMERS MONEY !!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Nottingham TalkTalk  
I'll keep it short and sweet. I get at least one connection drop out every day, usually more. The firmware on my router is years out of date and after hours of trying to get it updated over several months, I'm still stuck on the old version. Their tech support in my experience is always either not experienced or overly evasive. Constantly asking me to post my problems on the public forum for the world to see. No thanks. That is not what I pay you for! Whenever I did manage to talk to someone "technical" I practically had to explain to them what firmware was. I'd give higher ratings for the decent speed, if it worked for 24 hours without failing!
Avoid at all costs people! The rumours are true and I wish I'd listened. The higher upload speed was not worth this.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cheshire TalkTalk  
The worst support service ever! Had several problems with the line and nobody came for weeks, they even sent me a useless engineer. NEVER AGAIN!!
  • Speed
    2 stars
Aberystwyth TalkTalk  
Spent hours on the phone to customer services who have not resolved my problems of slow speeds 0.2Mbps (unbearable). I have tried to be patient and work with them but everytime I call I get different advise and it seems that none of them seem to know what they are talking about and they are difficult to understand too.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    2 stars
Watford TalkTalk  
So fed up with everything about Talk Talk, unreliable and constantly being put on hold to sort things out. I will definitely not be using them again.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
Worst company in over charge billing.

I have noticed when I have seen my bank statements few months back and I called them to complain of Over Charge billing. They apologise and credited in next month. Then two months later they started same thing again and this time I wants to take this case to Ombudsman. This is total fraud to steals customer's money without knowing them. I have a contract with talktalk to pay £17/month in total. And I never agreed on paper billing, however they put my record it self on paper billing. I am going to cancel the contract now as I calculated they have overcharged me about £60-00 in one year. So be careful if you don't notice then they robbed your money quitely. If you raised then with apology they might give you back. Look they have millions of connections and I bet you all, Have a look at your bank statement, and see how much they have over charged you !!!!!!!!!!!!!!!! They are Nutters / Robbing in day light ..............
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Glasgow TalkTalk  
Shockingly bad. Over paid a monthly payment and having to battle to get it refunded. During the process, it transpired I am also owed a refund from a previous talk talk account from previous years. They sat on it and never notified me. Thats appalling. The actual broadband was rubbish despite being assured it would be ideal for my requirements. I strongly advise NEVER to use this company.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
worthing TalkTalk  
Having checked other provider reviews I consider My BB service from TT to be good.but my TTemail can be troublesome at times
  • Satisfaction
    4 stars
  • Customer Service
    3 stars
  • Speed
    3 stars
  • Reliability
    4 stars
South Yorkshire TalkTalk  

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