TalkTalk Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.

Recent Customer Ratings for TalkTalk

  • Satisfaction
    2.7 stars
  • Customer Service
    2.6 stars
  • Speed
    2.5 stars
  • Reliability
    2.6 stars

Based on 7370 customer ratings since 2019-02-16 (Show all time ratings)

Visit TalkTalk   Read our TalkTalk buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

5760 Customer Reviews for TalkTalk

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Reviewer Location Reviewing Date Ratings
After being with Talk Talk for many years I am appalled by their broadband speed now it's awful so slow, drops out all the time so frustrating, after my contact finished in October my bill went from £25.00 a month to £47.00 a month for the same appalling service. Any written confirmation of my new charges or even an email.... Not a chance! In your terms and conditions from 18 months ago in the small print....Disgusted by their service and customer approach feel I have been ripped off ...would NEVER go back to then again....poor show Talk Talk . AVOID don't get taken in by the cheaper prices its not a good deal when they don't provide what they promised and then leave you high and dry! Mask and pistol comes to mind...down right legal robbery.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Aberdeen TalkTalk  
Terrible service. Never give them your number otherwise they will call you everyday. I've been getting calls for weeks and they are so rude when you tell them you aren't interested in their services and try to convince you until you get so annoyed you just hang up. Such mean and rude people. Really stupid cuz I'm not happy with my broadband from another company and would have considered switching if they weren't so intense and mean.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Aberdeen TalkTalk  
Joke company. The most unreliable wifi in the UK. Wifi disconnects several times every single day for a while. Do not trust them. They are unhelpful and arroguant! Stay away from them.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Aberdeen TalkTalk  
I have had the worst experience with a broadband provider to date. I have been messed around for the last 6 months with very little broadband speed, often falling below 1mbps. I have been on the phone more times than I count to no avail. I contacted talktalk to say that I am leaving at the end of May and was told that I simply had to contact talktalk and my contract would be terminated on that day for no extra charge. Contacting them today, I now find I have to contact the company 30 days prior to the cancellation date and I now have incurred a cancellation charger. I would absolutely never recommend talktalk to anyone. The customer service has been completely unhelpful.
ABERDEEN TalkTalk  
Worst customer service on planet, avoid like the plague
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
Aberdeen TalkTalk  
We use the broadband speed tester regularly and our broadband has been getting slower over the last year. We are now unable to watch BBC iplayer and Netflix at certain times of day. Xbox game updates an take several days in comparison with a few hours for friends who live less than a mile away.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
ABERDEEN TalkTalk  
I have given up on TalkTalk every providing me with Wireless Boradband - Have to call customer services each and every time I log on
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Reliability
    1 star
Aberdeen - TalkTalk  
Migration & corruption to my emails - it's getting worse
The migration and corruption problems were first reported five years ago. Since May, TalkTalk's Technical Support department have issued four incident reports, all concerning the same faults. In arbitrary fashion the reports are closed. The faults are getting worse.
A brief history follows. I've been with Tiscali/TalkTalk for over 11 fraught years. It took 3 years to get non dial-up Broadband when all the BT customers in my village were ‘enjoying’ a Broadband service. I had to use my MP, Ofcom and CISAS to receive Tiscali Broadband - a delay that cost me a lot of money. At present - for the £20 a month I pay for Broadband - I get 5Mb download speed max if I'm lucky and work at nights; I'm plagued by poor upload speeds, bandwidth restrictions and loss of connectivity issues which are exacerbated during office hours. These cost me sleep, time and more money. Fibre super-fast broadband is a non-starter because I'm on an Exchange Only line. I live in Collieston, centre of the Energetica development corridor 15 miles north of the oil capital of Europe, Aberdeen. Trump International’s golf resort 5 miles to the south gets 20Mb+, my mole there tells me. Pittenweem, a fishing village in Fife of comparable size to Collieston, receives 65Mb.
When TalkTalk took over Tiscali the problems escalated - migration, outage & corruption, continuing to this day. To try to solve the problems, TalkTalk forced me to take out a fourth email address, making my dog Riley the account’s administrator! This and my wife's email address appear on MyAccount, but the other two do not. It is these two email addresses that cause most of the grief. It's a miracle anything is sent or received, more of which later. As a journalist and researcher I keep comprehensive records. I'll list the faults below. The lists are by no means exhaustive, but all details and dealings will be fully collated in due course, if necessary.
I can't move any emails into folders - or anywhere else - without refreshing the page every time. This is time-consuming and frustrating; deleting cache history doesn't help. Emails from Hotmail accounts fail to get through; reporting Spam results in the offending emails going to Trash (the spam continues). 40+ Google Alerts daily go straight into Trash instead of my Inbox. Attachments often won't open - I access them via downloads, or copy emails to gmail. Yesterday I tested all four email addresses by sending emails from each to the other. Not one of 6 emails has arrived: I am getting reports from customers and contacts that some of my emails have not been getting through recently and I have not received their mail. Since TalkTalk have no record of these two email addresses, to replicate the problems I gave the passwords to Technical Support. They can't replicate the faults at their end so they close the incident report. I have 29 texts sitting on my mobile for four faults all detailing the same problems since May 11th. I can't afford to go to India to enjoy a fault-free TalkTalk email service. I can't change my passwords, so the integrity of all my email data is now compromised.
To change ISP is but a distant dream. I should have done so years ago, but these email addresses are embedded in website architecture, advertisements and log-in/ password details to such an extent that changing them would be a logistical nightmare.Not to mentuiion the 2000 business cards handed out over the past decade.
Whatever I use to access my emails (Mac, PC, laptop,different browsers, my wife's oil company system, Aberdeen University) makes no difference, and I haven't changed any settings.
Over the past decade I have documented and logged contact with the following TalkTalk departments and other agencies in attempts to solve any of the issues, but TalkTalk’s customer service and overall response goes from bad to appalling.
TalkTalk departments contacted - CEO's office, Public Relations, Loyalty, Technical Support, Customer Services and more
Other agencies; MPs, MSPs, OFCOM, CISAS, Trading Standards, forums - Trustpilot, TalkTalk Community and others..
I am now about to go to the Alternative Disputes Resolution Scheme or the Ombudsmans Services Commissioner. Or both, I’ve had enough. I've already written to the Communications Ombudsman. Every day that passes without these faults getting fixed will be a day when I’ll unleash this document on more forums and relevant sites, and contact various agencies and officials. I have a meeting this month with Aberdeen Trading Standards Office who are advising me make a Small Claims Court Action against TalkTalk under the 1982 Supply of Goods Act. Since TalkTalk has already been awarded the 'worst ISP provider in Britain' accolade, I don't suppose that any of this bothers them. If I ran my businesses like TalkTalk operates, we wouldn't be having any correspondence, because I'd be bankrupt and out of business long ago.
This is an edited version of my last letter to TalkTalk sent on 4.8.2015. It seems to be impossible to email the company. In addition this precis has been posted on TalkTalk Community, Trustpilot and other forums.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Aberdeenshire TalkTalk  
My contract for talk talk line rental, broad band and calls is fixed until June 2017.
I moved house this week and going in to temp accommodation for 6 months, was planning to suspend service and then continue with the service in January 2017.
Horified I was unable to do this and had to pay £177 to get out of contract.
Due to this after care service I will not be touching talk talk provider ever again.
This is after being with talk talk at the same address over a period of 9 years. They seem to forget that we were one of there first customers who helped to built the empire they have.
Very unhappy Ex customer
aberdeenshire TalkTalk  
Great for the contract period. After that, dumped onto a high cost tariff. So much for a Company rewarding loyalty. Decided to shift provider. Talktalk had no joined up thinking to a person switching. Only ONE interest, get cash in from the customer. Relentless pressure to pay. Left with a very sour taste to their service. If they had moved me onto a reasonable tariff, I'd i've stayed. But, simply treated with contempt. Stuff you, and I'd never recommend you.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
Aberdeenshire TalkTalk  
The telephone service is excellent, with very good rates for home, overseas and mobile calls but the broadband is terrible and has got worse since TalkTalk announced they were 'improving' it. The download speed (0.9mbs) is possibly the worst in the country. When I complained to TalkTalk last year they sent an engineer to check my equipment (for which they charged me,)gave me a new Router but said all the problem was down to BT, who had promised to improve things by 2017. Who do I believe?
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    2 stars
Aberfeldy, Perthshire TalkTalk  
Ordered new service on 30th June 2015 for advertised Fibre Plus as it was available in postcode. obviously I was aware BT Openreach would have to do line which was booked 10 days later. Happy so far. then received notification that BT needed to survey. House had a telephone line before we bought it. then nothing since unless I call talk talk. every week I call then and no one is able to update me on progress. 24th August is the latest date...over 50 days have passed. If not on 24th then I will dump them. useless
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Abersychan TalkTalk  
s to fibre optic about six weeks ago and got speeds of 25-35mbps a few weeks later it is dropping daily now down to 8-10 ,phoned talktalk who said nothing wrong with the line and wants to charge £70 for an engineer,but the fault is not end as we checked everything.i dont mind paying if the fault is something i have done
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Abertysswg TalkTalk  
Almost entirely useless customer service, incompetent, ignorant, one month to get phone/online sorted, 0.3mbps speed (YES NOUGHT POINT THREE! average for UK is 28.9mbps), price rise less than one month into account. You get the picture?
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Aberystwyth TalkTalk  
The worst support service ever! Had several problems with the line and nobody came for weeks, they even sent me a useless engineer. NEVER AGAIN!!
  • Speed
    2 stars
Aberystwyth TalkTalk  
As i took a fast brodband out with talktalk but to me its to slow & i mean slow as u call them to say abouk this but but thay don't give a to dam as long as the cash is in the bank on time thay don't care. All so thay r still billing me 4 now tv that I don't have this no more as it crap. As every time u call them u can't even understand them as it all ways fills like u are calling aboard all the time.Also when u ask them to do somethink 4 u they never do itas this could be eneythink what a poor service thay r as longv as thay got your cash in there hand it sod what u land up with. As thay r a terible buisiness so if I were u say a way from them.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    2 stars
abingdon TalkTalk  
0/10 on all counts. Utterly appalling service, I have never had such poor service from anywhere in my life. Customer service is non existent.
I was forced on to TT when Virgin sold out: Virgin were appalling but TT are considerably worse. They increased the monthly cost of the broadband without informing me and initially refused to listen to my complaint. Eventually after months of trying I was refunded the overcharge but the price was then put back to the higher amount.
Download and upload speeds are utterly appalling and that is when the service is working which is not very often. 3G 1 bar is often considerably faster than TT broadband in the same room as the router. My advice is to avoid TT at all costs.
My new BT broadband starts tomorrow!
Abingdon TalkTalk  
Echoing what everyone here seems to be saying. I had a workman cut through the line coming in to the property. I reported it. After 5 days I saw a BT engineer (he'd arrived 3 days previously without anybody telling me that there had been an appointment made so I wasn't there). I made another appointment, BT weren't told - I waited in for 5 hours. I made another appointment, BT arrived (after another 5 hour wait). BT refused to fix the line while there was scaffolding. 5 weeks has now passed, scaffolding is now gone and I'm back to square one where TalkTalk are checking the line. The website helpfully tells me to turn off my router for a few seconds - as if that will magically go outside the house and join the two bits of wire together. The worst thing is that you cannot deal directly with BT Openzone who are the ones who have to sort the problem out. Talking to TalkTalk is like having root canal surgery without anaesthetic - only it takes longer.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Abingdon TalkTalk  
Very poor slow download speed. Three people in our road have transferred away from Talktalk to BT and their broadband speed has improved enormously, but mine has diminished accordingly. It seems that Talktalk are not given enough bandwidth by BT to supply the needs of their customers.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Abingdon, Oxon TalkTalk  
After changing to fibre when advised that it would cure all my broadband problems I can honestly say that the only difference seems to be a bigger bill.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Accrington TalkTalk  
AVOID AT ALL COST. I had really slow internet with TalkTalk, so decided to pay extra for fibre. When you upgrade anything with this company, they tie you in for 18 months. Upgrading to fibre has done nothing for my internet speed. Speed tests show 30mbps, but pages still take ages to load and internet cuts off completely many times per day. Customer service is rubbish, even advising me to get a screwdriver and strip down my main telephone socket. I can't wait for this contract to end so I can leave. I feel like I have been robbed by TalkTalk. They really don't care about their shoddy service, just want your money.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Accrington TalkTalk  
My Internet is always going off. When I have phoned to complain tell me I would be better with a fiber optic? I should get a reliable service without having to pay more. Not bothered ringing this time looking at new package with other providers totally fed up with losing connection almost daily now
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Accrington TalkTalk  
Appalling service
do not go with them

3 times I had to call 5 hours later spoke to 3 people still not done anything they said
Accrington TalkTalk  
Problems from day one. Very slow speed and constantly drops off and cuts out altogether. After one review they called me and promised to fix but never called back on the date promised and never fixed issue. I want out of contract as I have had enough. Spoils my movies and can't play games as too slow.
Never sign up. I would not even if it were free
Accy TalkTalk  
I looked into getting service with talktalk. There were two requests that we had. 1. A 12 month contract and 2. Installations on Saturday. I asked this before discussing any plans, because I wanted to make sure this was fine before proceeding. On the Saturday installation, I was told it was not a problem. On the 12 month contract I was told no company does less than 18 months. So go with us and if you need to leave, pay the cancellation fee.

So I proceeded to go through the plans. Chose one. And once we were confirming installation times, I was told Saturday installations would not be possible. I said then I'll have to go with another provider, but they tried to persuade me that every internet provider uses the same service to book engineers and they do not work Saturdays.

Shortly after the phone call I found two other companies that both offer installation times that suit. And to my su
rprise, a 12 month contract.

Unfortunately, Virgin was the first of these providers and they did not provide services in my area. But they referred me to 'simplify digital' and now I've signed up to Sky without needing tp compromise any of my needs.

What I found extremely disappointing is that they tried to convince me they were providing a service which is standard and I would find no better. Better customer service would have been to tell me unfortunately they cannot fulfil my needs and all the best.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Acton TalkTalk  
Worst internet ever. If you are deciding to go with talk talk you should think twice.every time I'm in a game of FIFA/2k/ cod...it buffers so bad that it even kicks me of the server sometimes. I was an idiot when deciding what broadband to get and didn't look at the reviews.had I Known that it has a 2.6 rating I would have never had gone with it
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Afghanistan TalkTalk  
Absolutely terrible have to keep resetting the WiFi and it still will only work every now and then I rate this as the worst WiFi ever
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Ahmed TalkTalk  
poor customer service poor speeds
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
ALCESTER TalkTalk  
Been forced to move from Virgin to TalkTalk. Unable to log on to my account and speed is consistently 22% slower. Customer Services of no use.
  • Satisfaction
    3 stars
  • Speed
    3 stars
  • Reliability
    5 stars
Aldermaston TalkTalk  
Tomorrow I'm cancelling my direct debit and my contract. I've been with Talk Talk for 5+ years and when we moved they just took the mickey of it.

Was told would get max speed of 3.3 mbs/s and a min speed of 1.2 mbs/s and instead we barely get .70 kb/s. When called spent two hours on the phone to sort the issue out. They took 10 mins just to run a line test and told us that the fault wasn't with them, but somehow with us or there was no fault at all and although they were supposed to send out an engineer for our new home, one never showed up. They say one wasn't needed, but now they want to charge us £65 to have the engineer that we were told was supposed to come out, actually come out.

When making a complaint of the unhelpfulness of the customer service rep. Was told a ridiculous story that it can take 10+ days for 'the line to settle' so we could get the speeds listed.

Not buying it. My neighbors all get 2.62 mb/s to 37mb/s on other carriers. So I'm taking my business elsewhere.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Aldershot TalkTalk  
Customer service is awful. I am moving properties (From a rental into a new build I have purchased). I have been with them for nearly 2 years. Got like 5 months on my contract. Wanted to renew it long term in the new property but I had 2 months where I had no where for the line to go (my new property doesn't want me to add a line into the property as they already have broadband) so for the sake of me having 2 months away from their service they charged a massive early cancelation fee.

Customer service didn't really care about keeping me as a customer. Just seemed a lot more interested in getting the cancelation fee out of me and moving on.

100% will NOT use talk talk again. Disgusted with their customer service team. Very inflexible and considering I've been with them for several years and called to say "Look, I'm going to be homeless staying with family for 2 months but I have a new build property I am moving in to in 2 months, I want to use your service when I am in my own owned property, can we do anything?" and was just told no you have to pay the cancelation fee, put the broadband onto another property (not possible for me) or get a friend to take over the service (I won't have any friends who have no internet that will want to take over my internet service for 5 months. Who does that?)

Awful options. Awful customer service. Very inflexible and just generally unhappy with what I was offered. Would have been more than happy to say something like I still absolutely owe you 5 months of service so I will re-instate those 5 months once I am in a position to receive the service, plus I would have been happy to extend my contract and/or guarantee that I would sign a new contract after that period. Happy to work with them but nope, just wanted rid of me, biggest cash payment they can off me upfront and to shove me on elsewhere. AVOID AVOID AVOID AVOID
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Aldershot TalkTalk  
Don't go with talk talk the broadband is slow, always cuts off and the customer service is shocking also, I recommend go with any other company than this one
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Aldershot TalkTalk  
I wish i could leave an even lower score. I switched my broadband on the 30th november 2016 and nothing has worked properly ever since. The only thing they have been efficient with, is taking my money. Luckily because they did not bother to fix my problem within the 28 day time frame i have been lucky enough to escape the £280 they were demanding i paid to leave, even though they never provided me with anything that worked. I spent hours trying to get this sorted and one night alone i spent 3 hours on 1 call, they constantly passed me from one department to another and then eventually just hung up. Please don`t waste your time or money. ABSOLUTE RUBBISH
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
aldersshot TalkTalk  
Do not attempt to use this absolute useless company. Over 1 month waiting for them to install it and when the installation day came they did not turn up and rearranged for two weeks later. Today is the second installation day and low and behold they did not turn up again. 10 times and 3 jours on the phone today trying to get this sorted and there response is they will rearrange and have someone call back in 24 hours. 2 days from work and still no internet.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Alfreton TalkTalk  
Moved to Scotland from London and therefore terminated my agreement - unbelievably poor customer service which eventually got an outcome when I stopped the Direct Debit but three months on still haven't received the £12.53 they owe me for over payment. Have written three times with all attachments They have yet to reply to my letters even though I asked them to and with their customer service you are wasting your time as it's clear the staff are reading from a script and can't take or make decisions. Pathetic - AVOID
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Alness TalkTalk  
It's ok.it could be better obviously.Only £20 for a year so can't complain much.
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    3 stars
Alsager TalkTalk  
Would give 0 stars if possible. Broadband intermittent at best. Unable to watch tv continuously. No tv for 1week, broadband failed. Cancelled contract. Customer services do not speak English. Open reach engineer turns up, puts card through door, but doesn't knock or ring door bell. Why do we still have a monopoly in 2018 ? Complained to CS who advised they wouldn't charge, I wouldn't have paid anyway. You have been warned...do not use...
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Alton TalkTalk  
TalkTalk have absolutely the worst customer service I have ever known. They do not know their knee from their elbow. I wanted to upgrade the broadband & landline to getting TV and extra packages. I could see great offers online 50% off pretty much everything I wanted. I called to confirm what I could get. Offshore call centre, didn't know the packages and keot putting me on hold. I went on the online chat, he couldn't advise on prices. after an hour I gave up. Next day I tried again and did get a helpful advisor who after an hour (some kind of time delay at his end!) gave me a good offer to renew my broadband & landline at half price but couldn't give me TV prices, gave me the Upgrade Team number to phone. I called them but she wouldn't give me the price the earlier advisor had. Not even the 50% offer plastered all over the internet. After 40 minutes debate and being put on hold, she advised me to speak to the Loyalty Team! Yes really!
I called SKY and within 20mins had an excellent offer with whistles & bells.
TalkTalk Cancellation Team were extremely helpful today.
  • Speed
    3 stars
  • Reliability
    1 star
Altrincham TalkTalk  
Not only does Talktalk's connection break off frequently, it's also incredibly slow, has been known to shut off completely for days and the customer service is patronisingly bad.

I've never had more frequent, irritating and life-stalling problems with a broadband provider in my entire life than I've had with Talktalk for the last 9 months.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Altrincham TalkTalk  
If you are thinking about getting talk talk broudbrand don't because it is terrible. It's constantly goes off all the time and it is so slow I struggle to watch a 30 second video. So please don't get this wifi, it should be illegal for how bad their wifi is.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Altrincham TalkTalk  

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