TalkTalk Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.

Recent Customer Ratings for TalkTalk

  • Satisfaction
    2.8 stars
  • Customer Service
    2.7 stars
  • Speed
    2.9 stars
  • Reliability
    2.9 stars

Based on 746 customer ratings since 2023-02-23 (Show all time ratings)

Visit TalkTalk   Read our TalkTalk buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

6,990 Customer Reviews over 175 pages

  • Reviewer
    Location
    Reviewing
    TalkTalk
    Date
    Comments
    Worst servive ever receive.
    Not only that the broadband was on but in my pc or my phone it says no connection or its says internet way not be available , its been happeing for 5 days.if u guys dont fix up am leaving and go for sky or bt
  • Reviewer
    Location
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst Internet I've ever had the mispleasure of using always disconnects. Would rate 0 stars if possible
  • Reviewer
    Location
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely shocking Wi-Fi speeds, drops out every few days for hours on end, customer helpline is useless when they actually decide to pick up
    You would genuinely get better internet sticking an Ethernet cable into a pile of manure
    0 out of 10
  • Reviewer
    Location
    Reviewing
    TalkTalk
    Date
    Ratings
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    I tried to cancel my contract at the end of my 18 month contract.
    Talk Talk are continuing to bill me despite my ringing and writing.
    Do not use them
  • Reviewer
    Location
    Reviewing
    TalkTalk
    Date
    Ratings
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Cheap fees tempted me into getting TalkTalk internet but they never will again. We were charged early termination of contract fees despite the fact that we need not terminate our contract early. It took 5 letters (replied to by 5 different Customer Services Managers) and 2 15 minute phone calls before I gave up on getting my money back. They repeatedly said 'this isn't the kind of service we want you to have with TalkTalk' without actually doing anything to resolve my problems. In fact, they kept responding in ways that showed they had no understanding of the problem at all.
    Unless you love writing complaint letters for the fun of it, I would strongly suggest avoiding this company.
  • Reviewer
    Location
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I would like to give zero stars if possible. Paying for a service and I didn't even get it. Avoid!
  • Reviewer
    Location
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    So terrible it’s unbelievable. I have never had so much bad customer service ever before. Internet is terrible, neve works and they do nothing about it. Do go with them
  • Reviewer
    Location
    Reviewing
    TalkTalk
    Date
    Comments
    DO NOT CHOOSE TALK TALK.
    Absolutely abysmal service and treatment of vulnerable people.

    For 2 weeks my 80 year old grandmother who lives alone 4 hours away has been without any telephone service. Her friend lent her a mobile phoneto contact Talk Talk customer service and the waiting time alone ate her £10 credit. I have been on the phone to talk talk overseas call centres 4 times over the past week, which have a poor line and staff speak very basic english. Each time I am promised something will be done tomorrow and it has not been done.

    I am still waiting for my 80 year old grandmothers telephone line to be fixed.

    Please do not chose this provider especially if you are setting it up for someone vulnerable or you yourself are a vulnerable individual as they have a complete disregard and lack of care.
  • Reviewer
    Location
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Its a big joke! Im not a customer anymore after days of calling and asking why i don't have internet. They don't know anything and after no internet connection for almost a month, they told me to wait for a call for about 3 days! What a joke.
  • Reviewer
    Location
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    Comments
    Their engineer fitted the modem on the wrong floor I live in a 3 story home, when I asked them to move it up to the middle floor all my neighbours modems are fitted in the middle floor they said they have to charge me a £130.00 even though it was their mistake
  • Reviewer
    Location
    Reviewing
    TalkTalk
    Date
    Comments
    I have been on the phone for over an hour trying to talk to someone about an issue and have now been transferred 5 times between duffearnt teams 3 times back to the same team! They don't have a clue what they are doing and should not be a broadband provider absolute scammers!
  • Reviewer
    Location
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    It is very annoying when my internet goes down so often and customer call service is impossible!
  • Reviewer
    Location
    Reviewing
    TalkTalk
    Date
    Comments
    Absolutely terrible, WiFi never worked awful customer service, when trying to sort issues with the service they hang up on you or move you from place to place no one actually helping. Wouldn’t use them again if you paid me
  • Reviewer
    Location
    Reviewing
    TalkTalk
    Date
    Comments
    Terrible service! On the day the engineer was suppose to arrive they sent me a message that he will be there between 8.00-13.00. However no one turned up! They took the money 2 weeks before!! No apologies or anything... Ridiculous!!!!!!!!
  • Reviewer
    Location
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    I'm quite glad that Talktalk have imposed price rises as it has allowed me to end contract without penalty. The actually offered me a £20 per month deal, Inc phone sim. I was tempted, but my broadband service is patchy and their customer service is terrible. Top tip. If you do an online chat with their advisors, you can email yourself the full transcript, which should save a lot of arguments later on!!
  • Reviewer
    Location
    Reviewing
    TalkTalk
    Date
    Ratings
    • Speed
      2 stars
    • Reliability
      3 stars
    Comments
    Do not go with this company. Above all else, the customer service is atrocious.
    I phoned to find out when my contract was due to end and was told 17th March, but after that date it would continue on a month by month basis and I may be charged if I move house!!
    What a cheek, when I have only signed up for a 12 month contract.

    I was then transferred to another 'team' - sounded like a group of people chatting to each other loudly in a shack somewhere.
    The advisor couldn't understand a single thing I said and just kept going silent - she didn't seem to have even a basic grasp of English.

    This is not a company who have any morals whatsoever when it comes to the treatment of staff or their customers, clearly.

    I would certainly not sign up with them again.
  • Reviewer
    Location
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Your members of staff are extremely rude and do not listen to anything we had to say when trying to explain. Also i feel that you rip of your customers and when my contract is up i will no longer choice to be a talktalk customer. Such a shame as iv been a valued customer for sometime but feel very upset with the way i have been treated with my last querie!!!!!!!!
  • Reviewer
    Location
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    TalkTalk promise good download speeds but i've never seen more than 8mbps often much less. After 1.5 hrs on the phone they said they'd send a new router but of course this doesn't increase the internet speed only the WiFi. Will probably change ISP.
  • Reviewer
    Location
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    are you looking for a broadband that will make it so you have to wait days just too download anything or a broadband that works for 2 minutes then breaks again constantly making it so you cannot play videos or online games then this is the broadband for you just in general a giant load of crap that should have never been made in the first place.
  • Reviewer
    Location
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Bloody horrible internet speed. 500 kb/s.
    Would be bearable if they didn't disconnect every 2 seconds. I was disconnected for a week (due to some "technical issues") and they pretended like it did not happen. Never again.
  • Reviewer
    Location
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The worst one of all. Customer service is absent. The managers are having a laugh. I was overcharged by £80 for two months when they failed to cancel my contract. Response was "I can only apologise" and "Don't think you're paiying too much read at your bill breakdown not just the first page" this is two months after virgin took over. The manager was trying to say I pay good money for something I font use !!!! No comment
  • Reviewer
    Location
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Talk talk have been awful from day one internet drops out constantly, told them this and they offered me an upgrade if I paid, I thought i had already paid for an upgrade when I moved to fibre optic. Called then again today as oddly enough speed tracker doesn’t work, the call cut me off and sent me a message saying if they don’t respond instantly get on with your day... shocking! I called them again to be told I can have a paid for upgrade again, I’m sure the technical team are just sales people. Contract ends in June so looks like they have permission to take my money and give a rubbish service.
  • Reviewer
    Location
    Reviewing
    TalkTalk
    Date
    Comments
    The worst company. Unprofessional people, hunging up, not able to formulate easiest answers and provide/explain correct information. Wasting hours on the phone with no result!
  • Reviewer
    Location
    Reviewing
    TalkTalk
    Date
    Ratings
    • Customer Service
      3 stars
    Comments
    Talk Talk is the worse company that I have ever been with, the internet connection is nearly inexistent and so bad that I have to switch my phone to 3G! I pay money for no reason at all and I couldn't cancel my contract unless I payed a huge sum which was very annoying. 'Lowest price broadband company' you get what you pay for as it is cheap!
  • Reviewer
    Location
    Reviewing
    TalkTalk
    Date
    Comments
    All I can say about talktalk is, rubbish broadband and terrible service, although not the open reach engineer he done his job , can't wait for my contract with talktalk to end ,I will not be going with them anymore
  • Reviewer
    Location
    Newcastle
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Had assistance from George from your Manchester base regarding internet being down.
    He was very pleasant and professional.He sorted out the issue quickly and also forwards tips if this should happen again
    Thank you and please pass to this message to him and his manager
  • Reviewer
    Location
    Norfolk
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    We have had no broadband tor six weeks , the customer service staff speak very poor English and fail to understand the problem . Gross inefficiency
  • Reviewer
    Location
    -
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Literally every 5 - 10 minutes my internet has a problem. The wifi stops working and whilst I'm playing a game my ping spikes to 1000ms for about 10 minutes which is frustrating. Today, I can't even play a game because I'm always lagging 200 - 1000ms. X
  • Reviewer
    Location
    10 Biscay Drive
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Rubbish!!!! when you get through to someone they just put you on hold and they keep passing you to someone else! Worst service ever! I will be cancelling this as soon as i can!
  • Reviewer
    Location
    133 commercial Road
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Its a very bad service in this company. This is 14 day i cant connect internet.
    2 time Enginer came in my house but they cant fix the problem. Is it service? I request all of u please don't take this poor service.very poor
  • Reviewer
    Location
    15 St Luke’s Road
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      3 stars
    • Speed
      4 stars
    • Reliability
      3 stars
    Comments
    A lot of micro cuts. I’m a 18 months client, in that time I’ve been without broadband at least five times; never been refunded or never got an apology.
  • Reviewer
    Location
    19b Depression Street
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    SOOOOOO BAAAADDDD.
  • Reviewer
    Location
    1st account Gainsborough 2nd account sidcup
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have never been treated by any company so badly. I have been lied to, let down, hung up on, not listened to and various raised issues and complaints and none have been resolved or no one has got back to me when they have said. To top all of this off when I was explaining an issue over for the third time the person I was speaking to raised her voice at me which I had every right to since she was not listening to me but till that point I had gone for the bold voice to explain the issue but she shouted at me and I had not. They are a cheap broadband provider with many issues they need to sort out including customer care and would never ever recommend this company ever again not even to someone i truly dislike.
  • Reviewer
    Location
    21 alamein road
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The worst broadband provider I have with, worst customer service, I am regretting since I have left my old provider, it’s been more then 3 month since I have been complaining about internet speed, their customer service is similar(slow) like their broadband speed
  • Reviewer
    Location
    22,Greenhill Cottages Mossley Lancs
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Continual Interruptions slow download using all speed checkers including TalkTalk's. Can't get online to my account to take advantage of Bright Sparks visit. Cant talk to anyone about the problems. 20min wait everytime you ring no matter what time of day.
  • Reviewer
    Location
    257 Renfrew Street glasgow
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    I recently up graded it and told them about quality of the recitation
    Not only she did not help put she charged me a o e off £60 for upgrading with them without telling me

    What a bunch of rubbers
  • Reviewer
    Location
    27 CLAYTON WAY ,MALDON. ESSEX CM9 6 WB
    Reviewing
    TalkTalk
    Date
    Comments
    Very poor and a bad service.
    I cannot recommend talk talk to any other person your billing ,service, and security , very poor and very pleased to see the back of talk talk.
    YOU ASK THEM FOR A FINAL BILL ONLY TO BE HIT BY HIGHER BILLS MONTHS LATER
  • Reviewer
    Location
    3 Rookes
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      3 stars
    Comments
    Its just wont connect to some of my stuff that uses wifi and it also is very slow with 7 download speed
  • Reviewer
    Location
    3Balfour Road Walmer-Deal
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Rubbish for this area and disgusting price for the service offered
  • Reviewer
    Location
    4 Camden Gardens
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Reliability
      1 star
    Comments
    Absolute rubbish, I really regret I went with this broadband !! When I started no one mentioned they would charge me £200 for cancellation. I've been with them for a year now and they still want to charge me for the cancellation. Cheeky company, I'm leaving now any way, had enough.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.