TalkTalk Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.

Recent Customer Ratings for TalkTalk

  • Satisfaction
    2.7 stars
  • Customer Service
    2.6 stars
  • Speed
    2.5 stars
  • Reliability
    2.6 stars

Based on 7274 customer ratings since 2019-02-24 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

5769 Customer Reviews for TalkTalk

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Reviewer Location Reviewing Date Ratings
Never had any issues with Talktalk for speed or reliability but recently their broadband has become more expensive than other providers and they are pushing their TV service on customers that dont even want the TV box. They gave me a box last year that I didn't want and its still collecting dust.
  • Satisfaction
    4 stars
  • Customer Service
    3 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Londonderry TalkTalk  
Awful company... do not touch them, their customer service skills are non existent and they are holey incompetent.

We moved house after our contract with talktalk ended and switched to virgin, everything was fine until 3 months down the line we get letter from a bailiff saying we owe talktalk £96.... after several hours on the phone with them and trying to explain that we had cancelled I eventuality got through to a manager who said that because I hadn't 'officially' cancelled there was nothing he could do. I had informed them that I wanted to cancel using the online chat service and my request was kindly accepted by the customer service agent I was chatting to!

Despite all this they still maintain I had to pay but agreed to reduce the fee by £20 as they could see that a mistake had been made on their behalf.....

I would strongly advice anyone to stay well away from this cowboy outfit.
  • Speed
    4 stars
  • Reliability
    4 stars
TalkTalk  
been with these for many years, however they keep on jacking the price for broadband up,this happens when I take a new "contract" with them. Very poor customer service, they dont listen! Also loads of nuisance and scam calls.
The third time they breached their contract I changed to another ISP, now they got the cheek to ask for over £300 because they broke the"contract"
When asked for proof that a contract had existed they failed to give any details,now I get threatening letters because I wont pay for a non existant service. NEVER HAVE ANYTHING TO DO WITH THIS SHAMBLES OF AN ISP
  • Speed
    4 stars
  • Reliability
    4 stars
GB TalkTalk  
Worst customer service EVER. My details had been hacked BEFORE the big scandal and when I phoned TT they couldn't have cared less but very apologetic once it made the news. No end of trouble getting the billing clarified and correct and the final icing on their crapulent cake is that my final bill is in credit and rather than pay me back the money they incorrectly took off me I HAVE TO REQUEST IT!!! Nice one TT, and I hope you not expecting me to recommend you - I won't be.
  • Speed
    4 stars
  • Reliability
    4 stars
Northern Ireland TalkTalk  
Been with Talk Talk for about 2 months now. Just the standard broadband.The actual download speed is pretty good, always between 1.8 - 1.4 mbs. Which is better than I have had from any other provider.
But the upload speed is poor at 0.3 - 0.5mbs. The internet does cut out a couple of times a week though which can be very annoying if playing online, but this seems to be the case for me with any provider.
I have not had to contact customer support so I can't comment on that.

I would recommend Talk Talk with my experience so far though. Good price and good download speed. No sign of being really slowed down either.
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Hounslow TalkTalk  
Overall very good service! Reliable steady broadband if not ultra high speed. Very good helpline with indian staff polite and helpful. Reasonable costs. Overall good service for the money-will stay with talk talk
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    3 stars
  • Reliability
    4 stars
NORTH YORKSHIRE TalkTalk  
Didn't actually go with TalkTalk as before the switch Virgin phoned me up with an offer which I couldn't refuse as I had been a very loyal customer. Also my wife was not happy about the switch to TalkTalk given their reputation. However, I found their sales snd cancellation staff in the main friendly and professional.
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    4 stars
  • Reliability
    3 stars
Manchester TalkTalk  
I haven't had too many problems with Talktalk apart from the much publicised lack of security for my data. That being said, I've just subscribed to their fibre broadband. I wasn't too impressed at first as I was supposed to be getting up to 70mb/sec download speed and it appeared that I was only getting half that. However when I installed my own modem the download speed jumped to 65mb/sec. Much better - however lesson for all, don't use talkTalks crappy cheap modem - get your own. FYI, the one I chose was the Netgear AC1600/D6400 ADSL/VDSL modem.
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Hinckley Leicestershire TalkTalk  
Ok I changed from BT infinity and halved my costs and gained unlimited Broadband, Switch over was painless and communication from talk talk was good. Its been 4 daysnow and all is fine Router is better than the BT one for WiFi so no problems for me and a great cost saving!
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Sussex TalkTalk  
Hiked the prices which was a big disappointment, but the connection never dropped out and was consistent in speed.
  • Satisfaction
    4 stars
  • Customer Service
    2 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Manchester TalkTalk  
Customer service was perfect until today I delt with a man who was quite rood but until this experience I have been quite happy with them, we did have a fue problems at first with the broadband but when we received the new rooter everything is working as should be I would recommend them not for my first week experience but once I was online and I spoke to them I was much happier with the service
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Sheffield TalkTalk  
very helpfull and speedy when i had a problem many thanks .with what is going on in cumbria at the moment
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    3 stars
  • Reliability
    3 stars
ca73qe TalkTalk  
New customer. So far so good.
  • Satisfaction
    4 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Cooper TalkTalk  
I have just renewed my contract for the 4th time so I could be called a satisfied customer, others might call me something else.
The speed isn't very good and has deteriorated but is average for this area. A neighbour some 400 yds away has fibre but it is not available for my address!


TalkTalk's main downfall is when you have to contact Customer services as you end up stressed and annoyed. You have wasted time and got exactly nowhere.
I tried to avail myself of the £17 per month deal as my contract was about to expire and as a TalkTalk customer I understood deals were available to both new and existing customers .

This is not true.
From a site like this or any comparison website you click on the deal and are then transferred to TalkTalk who then know you are an exsisting customer and you are then offered " the best available deal for you" which is £18.95. I have spent nearly an hour "chatting" and dealt with three agents who persist that my deal is the cheapest available and that new customers and existing ones are treated equally..........
Broadband .co.uk also state this is true and it is down as one of the advantages of using TalkTalk.
  • Satisfaction
    4 stars
  • Speed
    4 stars
  • Reliability
    4 stars
TalkTalk  
Communication about delevery going live date etc was very good. Read information supplied and website for how to install broadband router and talk talk tv box I was informed by the lad I chatted to that I needed Wi-Fi extender set due to phone line not bear tv or router, he was very helpful and I got the best advise for my needs. I am a 65 year old single lady and managed to install router on date it went live at 12.10 am and also install tv box and wi fi extender set . Turned it in and did bit expect it to work but hey ho up in running straight away I was super impressed with ease if installation and with talk talk broadband and talk talk tv boost. I do not have any annoying trailing wires and according to my son who popped over to help in the evening which was not needed was very impressed with my broad band speed which he said was 20..very pleased with talk talk broadband and tv box with booster. If I can install it anyone can
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Romsey TalkTalk  
Have just upgraded to Talktalk Faster Fibre and must say that everything went as promised. I received a router 1 week prior to Activation Date, on Activation day I noticed my existing router was showing red, so installed my new fibre router and low and behold everything was up and running. The speed is about what was promised 30Mbps. No complaints at all, so far.
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Maldon, Essex TalkTalk  
Supplied wireless router does not support VPN connections, so had to revert to my old router but the speed is near that advertised. Overall excellent value for money
  • Satisfaction
    4 stars
  • Customer Service
    2 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Winsford, Cheshire TalkTalk  
Have been with TalkTalk for years and apart from the landline going down once which as soon as reported was repaired. I have no complaints about them, have just upgraded to faster broadband, got a good deal and got it extended from 18 to 24 months. Customer service was efficient friendly and helpful.
Reading previous reviews I think I’m in the minority being perfectly happy with the company.
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Clacton-on-Sea TalkTalk  
I never recieved my phone I was promised I had to supply my own. Talk Talk changed the date for the engineer to visit me and threatened to charge me if I wasn't home on that date. Engineer was 2 hours early. Also I have been charged for turning virus and kids safe setting. On the plus side I can say the modem is pin protected against hackers but the password is easy to hack in a matter of days. You need to change the password to something like "tA~lK14-TaLk.20" (without quotes) which would probably take a super computer 10 years to crack.
  • Satisfaction
    2 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Northwest TalkTalk  
It's ok.it could be better obviously.Only £20 for a year so can't complain much.
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    3 stars
Alsager TalkTalk  
I see most of you complaint about your speed well it's not actually talk talk at fault here is the distance from the telephone exchange you live and the quality of your telephone line. I live 1.1 miles from the exchange with my telephone line but being on fibre I get a reliable service I've never had any problems with my service from talktalk the only time I actually had a problem is on there ADSL service which was crap. So try upgrading to fibre 38 meg or 76 meg and you will see a difference for the sake price.
  • Satisfaction
    5 stars
  • Customer Service
    1 star
  • Speed
    5 stars
  • Reliability
    5 stars
London TalkTalk  
I was attracted to this company with a very good offer however since joining have had constant problems with no service and very poor customer service. A engineer was sent out to fix a problem outside our property and i was charged a engineer fee of £65 even when it was beyond my capability. Talktalk deny this and claim we are lying. Thiefs!!
  • Speed
    4 stars
  • Reliability
    4 stars
London TalkTalk  
WIFI is so slow, customer service is awful, the man on the phone was too busy laughing at something in the office and wasn't helping the situation.
  • Reliability
    4 stars
TalkTalk  
Have been with AOL then TalkTalk for many years. Look to switch at each renewal but with the experiences I have had with problem solving being satisfactory and consistent fibre speeds I have stayed with them. Better the devil you know!
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Bedford TalkTalk  
After receiving my monthly bill which is £25.50 a month as only having broadband with them. Spent 50 mins today on the phone trying to get the extra £4 removed. That they was charging for TV. A lot of typing and waiting on the phone. For her to say sorry we will credit you next month I have better things to do on a Sunday afternoon. When it's not even my mistake
  • Satisfaction
    5 stars
  • Customer Service
    1 star
  • Speed
    5 stars
  • Reliability
    5 stars
Huddersfield TalkTalk  
Been on a standard broadband contract for last 18 months and receiving an average 9mb speed with occasional dips to 6mb in early evening. Overall been a good service. Offered free 76mb fibre for 12 months as now need more speed for streaming and son on Xbox. Am aware the router isn't very good so will buy my own. Shopped around but all provide from the same BT fibre and none have good customer service reviews. Will have to see how it goes.
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Hampshire TalkTalk  
We have been with TalkTalk, previously Tiscali. In all those years we have only had a couple of issues. Both times the engineer turned up as planned and fixed the problem. Each time we have call customer service, either for the problems mentioned or an enquiry about our bill, they have answered the phone efficiently. Cannot understand why so many people have experienced bad customer service? We were leaving at one point as one if the other companies, at that time was offering it cheaper, but before it was even installed we had issues with getting hold of them and they were up North! Therefore we remained with TalkTalk. Everyone seems at one time or another to have issues with their provider, especially their speeds. Incidentally when the broadband has died a couple of times, it has been BT equipment that had gone down for one reason or another. Customer service is really important to us.
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Dorset TalkTalk  
This is probably going to be the only positive review on here, all I've read are negative reviews and even my review isn't 100% positive!
I am a brand new customer and have had problems with my bill from the get go. I joined through uSwitch and it's a pretty decent deal and had no set up fees etc. so I thought excellent, I will go with this deal.
At first, before my internet had even gone live, it said my estimated bill would be over £100! This was including my broadband package and an £85 new line set up fee! (I didn't even have a new line installed.) I was sure that there were to be no set up fee costs due to the deal that I chose via uSwitch. So, I spoke to an agent on the live chat who reassured me that when my bill was generated there would automatically be a credit of £85 and I would not have to pay the £85. So I thought excellent and was grateful that it was all cleared up.
Fast forward to yesterday, the day after my services went live and my bill was generated and it was... over £100. No £85 welcome credit added like I was advised. Anyway, I called and the £85 was wavered instantly as I have evidence of the deal I signed up for and the webchat transcript. A terrible ordeal for a brand new customer though, I was definitely considering leaving but I am thankful that the situation was resolved instantly the second time round.

In terms of speed, I've only been connected for 2 days but so far so good. The switch over was very quick. My previous internet disconnected at around 10am and by the time I had set up my new Talk Talk router I was connected to the internet. I haven't been disconnected and the speed is as quick as stated on the contract.

So yeah, so far I am relatively happy. Hopefully nothing else goes wrong regarding my bill and that the internet speed remains!
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Barnsley TalkTalk  
We have just moved house and wanted to cut loose sky can't get fibre in our new street talk talk were lowest price by far for standard or as they call it faster broadband.
Our package with line rental and unlimited UK landline and mobile calls is £26 a month.
Ordered 10 days ago before we moved did it all online got a order confirmation in minutes next day I had a go live date and our new landline number 3 days ago our router arrived.
Got an e mail at 3 am yesterday saying the line was live ,I work nights so got home opened the router box followed the clear simple instructions took 3 or 4 minutes.

Switched it all on tested phone line all ok took 2 or 3 minutes of flashing lights and the broadband was on as well.

Our speed is up to 10 mb guaranteed minimum 4 mb I did 5 speed tests during the day and average us just over 7 mb that's what we got from sky we don't stream or game etc so it's fine for us.
Feel sorry for the folk with the horror stories but touch wood so far it's fine for us.
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Carlisle TalkTalk  
I have been with TalkTalk since the time they purchased Tiscali. I haven't realy had any bother at all over the years. The price has come down to £22 a month. I was paying about £36 when broadband came out. Yesterday I had an online chat with a TalkTalk rep. about email settings. That was sorted, but then the rep. said I had a problem with my broadband line and it would cost £65 for an engineer to check & a fine if I missed the appointment. I politely told him to go & do one as my connection was obviously ok. So people, don't fall for this scam as it is just a blatant way of making extra money for their buddies at Openreach.
  • Satisfaction
    4 stars
  • Speed
    3 stars
  • Reliability
    5 stars
Durham TalkTalk  
Not bad but drops out occasionally and often stutters
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    3 stars
Nantwich TalkTalk  
All my problems started ouch when i went wireless , wireless ouch wifi what wifi .... even had booster fitted .... after numerous phone calls to talk talk .. ( customer service ) really don't think talk talk got one .....guys thought my tongue worn out lmao ....even sent email twice to forward my issues to talk talk ( yes you all guessed right no reply .....) After having my monthly payments raised ...at last wow got fibre for me it great : brill ... given my tongue rest .... would I re new my contract when it up .... dout it ...,happy for while as back in action by all x
  • Speed
    4 stars
  • Reliability
    4 stars
Brum TalkTalk  
I have been with Talktalk for 6 years and have always had good service and lots of loyalty rewards for contract re-newal.
First Talktalk has to use the existing old BT cable network which is many years old as open reach are slow to upgrade many areas and having been owned bt BT it was not in their interest to help the competition.
If your broadband is slow or cutting out? its likely to be the infrastructure not the ISP.
I live in a remote village so it does drop ot or run slow occasionally but we now have fibre and thing are much better here.
As for customer services I have never had a problem in 6yrs the only thing is the overseas accents from the call centres.
I f you got a crap infrastructure (old phone lines) your internet is gonna be crap whoever your provider is.
My opinion, Talktalk are fine and after a couple of re news of contracts become very good.

As for service if your rude to them? they will be rude back
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    3 stars
  • Reliability
    5 stars
cuddesdon TalkTalk  
TalkTalk is absolutely fine as long as you avoid their so called 'Super Router' which is buggy. This is causing many of the problems customers have with their connections.

Buy your own router (I'm using a £40 TP-Link router) and you'll find a solid and stable connection.

It's better to use Live Chat to talk to CS as it's very hard to understand the Indian call centre operatives.

However, I've found the only way to resolve most issues is to email the CEO Dido Harding's office who are English and will resolve issues reasonably.
  • Satisfaction
    4 stars
  • Customer Service
    3 stars
  • Speed
    5 stars
  • Reliability
    4 stars
London TalkTalk  
I was with TalkTalk for more than 3 years. They were fine. I had heard that their customer service wasn't very good, but I never needed to contact them in the first place until I left, and even then they were generally helpful. There was a bit of a mix-up with my change to a new provider but this was quickly dealt with. Internet speeds didn't set the world on fire but were fine for the price, and overall TalkTalk provided a reliable service.
  • Satisfaction
    4 stars
  • Customer Service
    3 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Surbiton TalkTalk  
I have been with TalkTalk for many years, I have found them to be fair and very helpful, I know it would be better if customer service was in the UK,but I have spoken to the overseas branch, and found them to be very good. On price they are hard to beat, but like all the rest prices are creeping up.
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Melton Mowbray TalkTalk  
wanted to say thank you to Evonteter who was so patient and sorted my problem out.Nothing was too much for him even though i confused him at times. Well done.
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    4 stars
  • Reliability
    4 stars
london se270af TalkTalk  
they do not deal with complaints but just try to ignore it ,put charges up even when there is a written deal,given up calling even if they agree to do something chance is they will get it wrong.
  • Speed
    4 stars
  • Reliability
    4 stars
kidderminster TalkTalk  
Not really had a problem with talk talk - just signed up for another 12mths with 6 months 1/2 price.
Phone line was rubbish at first but they got an engineer here within a week (BT subcontractor) who arranged BT to fit new cable from pole - broadband has been fine since getting 14meg so adequate for my use. Will maybe upgrade to fibre when becomes available in my area. Was a virgin customer for many many years at previous address but wanted to pay less - you soon get up to £40+ per month with virgin or sky and this is too much for us - so talk talk has been a good substitute. I have a NOW box for the odd time I want to watch my team on Sky Sports (obviously better to not be using laptop/tablet at same time as streaming tv sports with a low download speed).
So all in all satisfied.
I think a lot of people's problems come with maybe bad overhead phone lines/connections so ask for a proper line check before installing BT/TalkTalk or even SKY BB.
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Stockport TalkTalk  
If you don't need any support then TT is for you. I don't and so I'm very happy with TT. I get a stable 36mb download and 9.5 upload. Of course I dumped the TT free router as it was rubbish. I have a Netgear D7000v2 its just replaced an N600. Always use Netgear stuff. Cheap reliable and that's all I need. Been a customer since 2010..upgraded to Fibre just as soon as it was available. Only get Internet and calls from TT never tried the TV package.
  • Satisfaction
    4 stars
  • Customer Service
    2 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Billericay Essex TalkTalk  

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