TalkTalk Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.

Recent Customer Ratings for TalkTalk

  • Satisfaction
    2.7 stars
  • Customer Service
    2.7 stars
  • Speed
    2.5 stars
  • Reliability
    2.7 stars

Based on 6808 customer ratings since 2019-03-30 (Show all time ratings)

Visit TalkTalk   Read our TalkTalk buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

5791 Customer Reviews for TalkTalk

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Reviewer Location Reviewing Date Ratings
Continual Interruptions slow download using all speed checkers including TalkTalk's. Can't get online to my account to take advantage of Bright Sparks visit. Cant talk to anyone about the problems. 20min wait everytime you ring no matter what time of day.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
22,Greenhill Cottages Mossley Lancs TalkTalk  
Very poor and a bad service.
I cannot recommend talk talk to any other person your billing ,service, and security , very poor and very pleased to see the back of talk talk.
YOU ASK THEM FOR A FINAL BILL ONLY TO BE HIT BY HIGHER BILLS MONTHS LATER
27 CLAYTON WAY ,MALDON. ESSEX CM9 6 WB TalkTalk  
Its just wont connect to some of my stuff that uses wifi and it also is very slow with 7 download speed
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    3 stars
3 Rookes TalkTalk  
Rubbish for this area and disgusting price for the service offered
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
3Balfour Road Walmer-Deal TalkTalk  
Absolute rubbish, I really regret I went with this broadband !! When I started no one mentioned they would charge me £200 for cancellation. I've been with them for a year now and they still want to charge me for the cancellation. Cheeky company, I'm leaving now any way, had enough.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Reliability
    1 star
4 Camden Gardens TalkTalk  
Price is good for Talktalk, not for clients, expensive than BT, but they Often secretly control the data traffic, so that no traffic. when you find can not land the internet, you find service is also difficult to get reply.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    2 stars
4 Kings Parade, Askew Road, W12 9BA TalkTalk  
Really disappointed of this "kind" of company, I couldn't understand properly their advisors customer service they talk mixt English and Indian, poor service, poor signal, they said free of charge TV package because I'm their loyal customer and at end of all appeared on bill with extra charge, i've been calling many times to ask for leaving this company ...Their force me talk with an Loyal Talk Talk... Totally headeck
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
5 Chadway TalkTalk  
Very disappointed. The worse company and worse staff ever. I done contract with Talk Talk broadband after same days I realised is not good signal and rubish speed then I ask for cancellation contract in that 10 days (was my right as customer) the adviser didn't want to listening me just passed to me an Loyal Talk Talk. What hell I have to pay termination contract if i've ask on time in that beginning contract ( 10 days ) i'm not happy with your service?
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
5 Chadway TalkTalk  
Very disappointed. The worse company and worse staff ever. I done contract with Talk Talk broadband after same days I realised is not good signal and rubish speed then I ask for cancellation contract in that 10 days (was my right as customer) the adviser didn't want to listening me just passed to me an Loyal Talk Talk. What hell I have to pay termination contract if i've ask on time in that beginning contract ( 10 days ) i'm not happy with your service?
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
5 Chadway TalkTalk  
Wel to be honest, how do I put my opinion across without being to rude &a harsh. Bottom line TalkTalk broadband is by far, the worst internet broadband company services i have ever used period. Slow unreliable internet for £30 plus a month, disregarding the fact technology isn't perfect. There is no excuse for the false customer service feedback me and countless others to my knowledge know have been dealt with by the employees of this company. Need I go further I could but I have made my statement. Overall I would not recommend TalkTalk to anyone who is considering let alone thinking of coming to TalkTalk do not stick to your Sky, Virgin, Zen or whatever you are currently using.
Thank You For Your Time. I
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
57 Dawlish Road TalkTalk  
Very poor customer service skills taken payment twice an restricted my services now demanding more money in order to put my services back on leaving please be warned talk talk are rip offs
78 Eastbourne terrace TalkTalk  
Number one froud company when i call them for information after that i check my credit score was affected also my friend told me number one bed broadband some times drop and slow
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
98 TalkTalk  
Horrible service, not recommended Please please don't go with them as they will bring you a heard attack. Misleading and confusing information any time you call to complain about an issue!!! Even managers can't solve issues!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Ab TalkTalk  
I cancelled less than a month into the contract. The worst service I have ever received from any company. Adrian habit was the worst manager I have ever spoken to. Very poor customer service skills. Made threats on the phone. They are charging me and I am not getting a service provision at all. I have taken them to trading standards. Avoid this company.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Aberdare TalkTalk  
This is a bad broadband supplier my broadband keeps dropping in and out all the time I have had 14 weeks of it and still they can no fix it but have no trouble taking my money each month for a rubbish service nice one talktalk
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
aberdare TalkTalk  
Internet comes at intervals sometimes can be honest for an hour or two a day, rang up for help and they said it was fine, nothing was done about it.

Customer service was terrible, no one was willing to help and after making a complaint they tried to advertise to me.


Overall was paying for WiFi I didn't fully have and when asked for help was only told everything's fine.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Aberdare TalkTalk  
My instalation date was today 28th feb 18 between 8am and 1pm noone showed up so 8 phoned to see why and ehat was going on.. after having to repeat myself constantly i thought i was fetting somewhere. The person i spoke to was rude. Tried sayig i had the date wrong. Waited in all day and no show so after phoning and then oytting me on hild for a number of minutes their answer to this was he may still show up he may not they dont know why he hasnt showed up. And if he doesnt to ring back tomorrow to arrabge another visit. I have already been waiting 2 weeks. I find your team very unhelpful and rude who hasbt got a clue how to do their job right to even know why an engineer hasnt turned up to a customer. In two minds wether to change suppliers! Very unprofessional
  • Satisfaction
    1 star
  • Customer Service
    1 star
Aberdare TalkTalk  
Oh my goodness i don't even know where to start. This has been pure hell dealing with TalkTalk. I signed up for broadband in 2014-2015. no major issues really got set up took a month but that was to be expected..... The drama started when i wanted to leave.... I was leaving my flat and moving to another place and Sky had a better deal so called, cancelled and closed my account got a letter to confirm this and that was that... or I thought that was that!

Fast forward 2 years and i get Lowell debt group at my door and sending letters like you owe us money.... I thought who the hell is this from.... called them up and basically talk talk had not closed my account and had continued to bill me without me being in the property! basically it has taken a million (which i don't think is an understatement! ) to resolve this. Calling call centres who are reading off a script trying to explain this its taken me 2 years to resolve this. and i was even further disappointment with the CEO Mr Nagy told me "that I should have protected my information better"!!! basically i would steer well clear of this company. It has been a nightmare and i would not even sign up for them if you paid me to have broadband with them.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
Aberdeen TalkTalk  
worst customer service on the planet ....fine till you have a problem , avoid them at all costs for the extra money take anybody before these clowns ....I have been with them for years but there time is coming to an end....I was passed to 7 people hanged up on twice and on phone for an hour and a half.....they are an absolute joke of a company ...AVOID!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
aberdeen TalkTalk  
Very bad experience overall - strongly recommend to avoid at all cost!
Basically, the error/issue with the TalkTalk system resulted in multiple attempts to set up the direct debit - which cost me me a lot of time on the telephone, trying to explain the same thing to different people from customer service. Succeeded at avoiding late payment penalty charges - that’s what i thought until i got a massive bill from my mobile phone company for calling TalkTalk customer service!
After spending more time on the phone with customer service (2hrs!) i was promised to be called back by the CEO office - this never happened and i am left with a massive bill, which was due to TalkTalk’s system error!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    5 stars
  • Reliability
    1 star
Aberdeen TalkTalk  
Talk Talk sale man was lying on the deal, he told me I will have £105 voucher once I sign up the contract. he gives some discounts extra. actually £105 only I sign up online, I have asked him many times about his offer. because friend told me talk talk is really bad service. but sale man said it is good deal, I will get £105. I made complaint. they contacted me but still no £105 . only £40 on rental. it is really really bad, lying on the customer. I suggest if you want to sign up with talk talk , please do not trust any salesman. this company employee do not have any integrity. how can you trust them !!!!
  • Customer Service
    1 star
aberdeen TalkTalk  
Ignorant and arrogant attitude Did not rectify my problem so I went elsewhere Problem rectified free within 2 days Talk talk now trying to get money from me after not giving me Service they were supposed to Basically wanted money for me to read no signal daily Don’t go near them
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Aberdeen TalkTalk  
Horrific experience! Slow broadband and kept cutting out randomly. After numerous calls where the assistants clearly read catchphrases from a sheet with no meaning/feeling behind what they are saying and 'tested my line' which takes us to about 25 minutes into the call they have still failed to fix my broadband!! I have spent over 30 minutes on each call and called 5 times! I have had an engineer out, a new router and still the same 30 minute phone call 'testing the line' and hearing the same script! What a joke AVOID!!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Aberdeen TalkTalk  
before the engineer came to my house we alresdy started having problems. We decided to chose fibre large option so we've paid for it - a high price. They sent us a router and arranged for the engineer to come. when the router arrived we discovered that it is a standard one instead of a fibre one. (The fibre router has a red socket with WAN written above, and the model should be DSL minimum - TalkTalk has VDSL, ADSL is for standard broadband NOT for Fibre). We spent over one hour having a conversation with their helpline that was going nowhere. The ngineer came and installed us a normal standard broadband in less than 10 min. which we paid for £50. after another 2 hours of the conversation with their service helpline their offered to resend a new router and rearange a new engineer appointment. After forceing them to give us the details of the new router it turned out that they would send us the same model that we already have!!!! Also the conversation with the manager didn't get anywhere neither. We didn't finish our battle with them. Stay away from this company.
Aberdeen TalkTalk  
Worst company ever been with. Paid for a phone line for 6 months that we didnt have, couldnt call out or recieve calls. Called talk talk repeatly only to get the automated line which kept telling us nothing wrong with the line. Finally aft 6 months told us we had 2 phone numbers this was the reason,asked for a refund for the 6 months only to get £12.50 back. Cant wait for my contract to end,and will never recomend talk talk to anyone.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Aberdeen TalkTalk  
Cant even give them 1 star! AVOID if you can!!!! Speed is awful in the evenings. We have spent more then half of our contract time without connection after 11 pm. I Had made hundreds of calls, had been opening sockets daily as per their advise, had taken many days off for engineer visits. Friends are experiencing the same even after upgrading to fibre. I am with the new supplier now and without internet for the second day because TalkTalk hasn't freed up the line yet! !!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Aberdeen TalkTalk  
Absolutely awful. I can't warn people enough about how poor this company are. Wireless does not work, customer service is non existent and trying to get issues resolved is impossible. No amount of negative feedback can convey how infuriating and quite frankly stressful this company have been.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Aberdeen TalkTalk  
Talktalk terminated my contract all of a sudden without my knowledge or consent. I called them and they claimed that my contract was accidentally ended after a line upgrade and they could not restart my current contract and the best they could do was sign me up to another contract (without backdating it to my orginal). I refused this and they had the cheek to send me a bill for 'early exit fees'. I contact them on 15/5/18, still not had a response despite being promised a response within 3-5 working days. Honestly avoid the headache and do not go with Talktalk. You will regret it at some point!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    1 star
Aberdeen TalkTalk  
An absolute nightmare of a company to deal with,a disgrace to be honest I would strongly advice not to join talk talk unless you have all the time of the day to be stuck on the phone you get a feel of how they work as they pass you threw every department (managers never seem to be available you’ll struggle to get to that department). Moved home not a problem they said you will go live on the 1st Which is just under 2 weeks away. I explained how my wire fit in the router but was a different connection to the modem/ little white box on your wall in your house that the internet passes threw then on to the router, I was told they would send an engineer but I would have to phone back on the day I went live I explained that we know there is a problem we know I’m goin live on the 1st so can you not book an engineer for after that date rather than phoneing back on the live date and being told our next available appointment isn’t for weeks away. Hence we know there is a problem we know your goin live this date we will get an engineer to get you up and running as soon as after that, no not talk talk that would be too easy. I then receive a text the following day telling me the 7th is my live date. Knowing I’ve then got to wait how ever long after that for an engineer to come out. I phoned hell/talk talk. To be passed threw 5 different departments with 3 of the 5 people telling me. You go live on the 1st. Next department,you go live on the2nd. Next department, no it’s the 7th you go live and we can’t book you an engineer until that date. I was on the phone for 1 hour and 8 mins the 1st call and 1 hour and 2 mins on the 2nd call. The outcome I go live on the 7th and I’ll have to phone back on the day to make another appointment I would of cancelled my contract but had to pay over £100 to cancel. I STRONGLY ADVICE DO NOT JOIN TALKTALK
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Aberdeen TalkTalk  
Finally just switched from TalkTalk (AOL) after years of pathetic broadband. Was regularly losing several days a month up to several weeks. You phone them (foreign call centre), they run through the same script everytime and state there is no problem. Truly awful company and no support. Just swapped to Plusnet, what a difference - speeds are way up, the call I've made to support are actually useful and most importantly - no drops.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Aberdeen TalkTalk  
Worst company iv ever dealt with. Only been with them 2 months and moving already. Broadband cuts out constantly and I need to reset the router 3/4 times a day. Yet they claim there's no issue. Speed is slow when its connected (was promised up to 76 like I got with bt , yet its never gone above 40)

Then I get a letter 2 days ago saying they are increasing the charges on phoneline and broadband.

I have cancelled but they are trying to charge me nearly £400. They can sing for it.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Aberdeen TalkTalk  
Not even one star for talk talk... worst internet provider
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Aberdeen TalkTalk  
A nightmare when anything goes wrong, just don't get involved with this lot.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Aberdeen TalkTalk  
A nightmare when anything goes wrong, just don't get involved with this lot.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Aberdeen TalkTalk  
Slow and their home safe response time is rubbish.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Aberdeen TalkTalk  
Absolutely dreadful service during the duration of my contract. When I finally decided to cancel my service (well after my contract had expired, the price had gone up by 20% in two months and the quality of service had decreased to the point of being almost unusable) I found it extremely difficult to be connected to any customer service representative (you are told there's no one free if you specify you are calling to cancel, but are connected immediately if you specify another reason).
When you express your desire to cancel you are being forced to pay additional bills for services you are not using and the representatives can't give a reason as to why they need a whole month to disconnect you, instead resolving to pointless technobabble that aims to confuse less knowledgeable clients.
Avoid at all costs, anything is better than TalkTalk (choosing another provider also comes with less chance of getting your personal information stolen).
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Aberdeen TalkTalk  
Do Not get into BT, Sky or TalkTalk! trust me i've had these and honestly people these companies are a huge fraud, no matter if you get normal broadband or fibre their speed hardly gets to 3mb/s in day time, actually it hardly gets to more than 500kb/s! to be specific, extremely slow, cant even watch a 30 min video not hd without having to pause it every 3 mins! after 12 months the price is automaticly doubled, really bad customer service and they do everything to keep you with the company trying to tell you rubbish, these three are the biggest frauds in the uk! Their connection drops constantly no matter how many times you follow the instructions and I live close to the main connection ... Save yourself some trouble and annoyance, Don't let yourself be one of many many victims of them three most rubbish and pathetic companies in the uk, be wise, CHOOSE EITHER PLUSNET, NOWTV, OR EE and have no problems at all.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
aberdeen TalkTalk  
I have been with Talk Talk for years and would expect a prompt customer loyalty service but NO!I struggling financially and had to call to cut down some of my package add ons to have an affordable bill. I opted to pay for the £4.50 admin fee monthly so as to avoid the direct debit charges if the payment does not go through. I found out Talk talk suddenly added a £10 fee they dubbed'late payment fee'. My bill is now higher than what is should be and I cannot even afford the payments when due so I am stuck in a rat race of £10 extra to my bill every month. I have made several calls to get that charge removed but no headway made.I am being tossed from one service desks in India to Indonesia help desks. I am absolutely livid with rage.
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Aberdeen TalkTalk  
On the 17th of July I had to turn off my WiFi at 11:00pm because it wasn’t working on my phone and I was in bed. I didn’t have any problems until I went to bed and I need to watch something in bed or I won’t sleep and I can’t because it doesn’t work properly.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Aberdeen TalkTalk  
Don’t waste your time, 1 week and 0.25mb/s, Gold a minimum of 7.5mb/s, told them to cancel it, ridiculous and customer service were awful kept fobbing you off telling you to wait 48 hours for improvement.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Aberdeen TalkTalk  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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