TalkTalk Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.

Recent Customer Ratings for TalkTalk

  • Satisfaction
    2.7 stars
  • Customer Service
    2.7 stars
  • Speed
    2.5 stars
  • Reliability
    2.7 stars

Based on 6790 customer ratings since 2019-04-02 (Show all time ratings)

Visit TalkTalk   Read our TalkTalk buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

5793 Customer Reviews for TalkTalk

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Reviewer Location Reviewing Date Ratings
NY OPINION - AVOID. I would give no stars on any of the statements but had to fill in something, believe me it is not even one.. I intend to pay the fee to get out of my contract. YES IT IS THAT BAD>
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Peterborough TalkTalk  
They are a waste of space they all talk off a script ask a question and they can’t answer it and I have trouble understanding them and them me go round in circles and achieve nothing. Move on ASAP
Kent TalkTalk  
Could not believe when the talk talk engineer came to connect me just how bad he was 1st he stay 10 minutes they left for 3/4 hour then came back for 5 minutes and got a call to some emergency he said he would be back within an hour after 2 hours I phone him when he said I could finish it myself there wasn’t that much left to do ??? Then I phone talk talk who didn’t seem bother I spoke to complaints who said they would look into the problem .... NEVER heard from them again ... luckily my daughter manage to set up the connection even after I went live I still receive emails from TalkTalk saying they had a problem setting me up but were working on resolving the problem ... absolute joke
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
NN8 TalkTalk  
Without warning they charged me twice the price when complained they add another contract without my knowledge so I ended paying twice when complained again they switched off broadband completely so I am without internet. They promised compensation for overcharging, but they didn't stick to their promises. Very bad experience with talktalk. Going to cancel and put all this nightmare behind me.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
MANCHESTER TalkTalk  
This is the worst customer service i've ever had to deal with!
Noone knows how to sort problems, transfers me to different coworkers or even disconnecting me from call! I've spent over two hours on a phone to get nothing done.
Luckily I switched to different provider, I hope they will make better job.
About broundband I can only tell, that it was ok, but after contract ended, the price every month was going up and up and it's not worth it at all. Specially contacting customer service.

Stay away.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Corby TalkTalk  
The stupid guy said the "supersafe boost is free shall I turn it on?" I said why not. Only to come back 15 months later to see they've been charging for it the whole time even though I never used it. I phoned them up to check the call recording they said they'll check it but they wouldnt tell me if they checked it or no. All they do is bluff bluff and talk about how I'm not gonna recieve it anymore, and a bunch of other crap you wouldnt believe.
You can clearly tell the customer service person is bluffing and lying sometimes. Once you spot them lying they won't admit they'll just say something like glitch.
Ever since I had the Talktalk, since 2011 or something, had problems with them all the time, slow speed. I was supposed to get 37MB/S speed but its never ever reached 30MB/S. Thats supposed to be thier "faster" speed. Once I spoke to them they said 20MP/S is "acceptable speed" so they wont look into it. Speed is only 2MBPS per device half the time with 7 devices.
GOODS: They're cheap when they offer discounts, I can't afford anything else its why im here. If I had money I wouldn't stay. In the end im paying cheap money (its a lot of money to me), then im getting crappy internet and crappy customer service.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    2 stars
Birmingham TalkTalk  
These people are liars, cheats, and totally disinterested in achieving customer satisfaction. They lie from the moment you sign up with them to the time when you are finally able to extricate yourself from their evil clutches. Even after they have failed to deliver broadband to you, and lied about the reasons why, they refuse to let you cancel. They will go on billing you completely disregarding your wish to cancel and threaten debt collectors if you don't pay up money they are not owed. People warned me about them before I signed up and I wish I had listened. When they failed to deliver any service to me as promised and I finally cancelled they hounded, threatened and harassed me to the point that I was unable to work, eat or sleep for weeks. In the end I complained to their CEO and said if the continual harassment didn't stop I would issue an injunction and contact the police. I cannot emphasize enough that for the sake of their health consumers must give this evil collection of crooks and charlatans a complete miss. Go anywhere, but avoid Talktalk like the pernicious plague they are.
Sussex TalkTalk  
This is an amateur farce of a provider. I was with them a year and the service was intermittent and totally unreliable. Call centres are all abroad, South Africa and manilla. You'll wait up to an hour to get through and when you do the help given is useless. They'll try and sell you something
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Wheatley Hill TalkTalk  
Just transferred my broadband account to sky. If anyone suggests to you that talk talk broadband is worth getting..one answer..don't! Extremely poor speeds,the internet itself cuts out when I feels like it, and the customer service is a joke. For the last 12 months I asked them to bill me on my new email address, and for 12 months they neglected to do this, leaving me unclear on my bill. If it went past my date they would instantly cut my b/b and phone.please,please do not entertain this company. You are better off with two tins and a bit of string.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Elvington TalkTalk  
The worst broadband service I've ever had. I was only with BT because they were the only service provider in my area at the time. Unreliable when I had to use them, and then when I rang them to cancel it when I moved... they just didn't cancel it. They charged me for a service I thought was closed for 14 MONTHS and have refused to refund me because they "can't find a record of my call". Instead, they brow-beat me on the phone for 45 minutes bouncing me back and forth, putting me on hold/just leaving me on the line whilst they typed. They couldn't even immediately close my account, I have to wait an extra week to be free of them. Never use them unless there is no alternative, and even if you have to use them... record your calls.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Brighton TalkTalk  
This is probably hands down the worst WiFi you will ever get. I advise everyone who are looking to buy this to NOT.i tried calling them but to shut down my network but they keep telling me to call next month then when I do then they say to do it the next month and so on.this has been going on for 3 months now and on top of all of this there staff are very rude and on multiple occasions they charged me more that they were supposed to.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
This is probably hands down the worst WiFi you will ever get. I advise everyone who are looking to buy this to NOT.i tried calling them but to shut down my network but they keep telling me to call next month then when I do then they say to do it the next month and so on.this has been going on for 3 months now and on top of all of this there staff are very rude and on multiple occasions they charged me more that they were supposed to.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
Such terrible customer service. I cancelled my order in March due to poor service. However, I tried switching again to a new provider in November and they have left a historic problem on the Openreach system meaning I can't switch and am stuck with my current provider. Talktalk simply say I have to talk to my new provider. They say the opposite. Raised a formal complaint. No result. Absolutely disgraceful and I am trying to Get Openreach and Ofcom to deal with it. AVOID AT ALL COSTS.
  • Satisfaction
    1 star
  • Customer Service
    1 star
Cambridge TalkTalk  
Was with talktalk for 18 months until my contract run out, the WiFi was awful wouldn’t load videos films on Netflix or nowtv would buffer and wouldn’t be a clear picture, as soon as my contract run out they charged me £40 (was £19) when i rang in to complain their systems down and was told they would call back, they never did and I had an extra £30 bill on top of the other £30 in unpaid direct debit bills because they didn’t call back!
Uk TalkTalk  
My reception kept cutting off. I spent a fortune trying to fix it. The advisors were not generally good at speaking English & passed me from person to person. It continually failed so I phoned to end my contract, again I was passed from person to person (why?). I paid 2 months fees for a service I was unable to use. Despite this, I have just got my third demand for payment. Although breaking their own conditions, they sold my "debt" to a debt collector & although the debt collector conceeded I owed nothing, Talk Talk keep your details & sell the supposed debt to a new debt collector every year - I have just recieved another demand. THIS SHOULD BE ILLEGAL. I now use a slightly more expensive friendly British company & have had no problems & a broader service. DO NOT USE TALK TALK THEY ARE BAD IN EVERY WAY!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bucks TalkTalk  
Terrible service. I will tell everyone who would like to use this company service please stand away. The internet is dramatically slow. Don’t waste time and money.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Manchester TalkTalk  
The internet is terrible slow and the issues are automatically coming out.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Uk TalkTalk  
Avoid Talk Talk don't buy broadband from them.
Ive bought a broadband that should start working on 13 November. Today is 19 November at is still not working. I`ve lost 6 hours spent on phone and chat - no resuls. Service is completly useless and do not help at all. (Be ready to transfering to around 5 different people and book 45min to chat with nothing).
I had to cancel this service and they sent me a bill to pay - for what? Im asking. Is not even started working...
Now I have to wait 14 days for new broadband. Summarizing thanks to Talk Talk I have to wait arounn full one month for a Internet connection. Never buy anything from them becouse they will send you useless broadband and you will have to buy broadban from other supllyer at the end. Wast of time - nobody can refund your personal time but they don care about it.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Failsworth TalkTalk  
Speeds are slow (on the lower end of what's advertised), generally reliable. However, the biggest issue with Talk Talk is their customer service. Agents, although generally very nice, have little to no power to actually help; every single enquiry will last at least an hour, often closer to two hours. They will take every opportunity to squeeze as much money from you as possible. They will try to charge you extra or extend your contract as much as possible. They don't expect you to notice or kick up a fuss and they will disregard their own terms and conditions if it means they can try to charge you for another month. We were their customers for almost 2 years. Never again
  • Satisfaction
    2 stars
  • Speed
    2 stars
  • Reliability
    3 stars
Liverpool TalkTalk  
i have changed fiber optic last year and every now & then it stalls freezes in which it has been for the last 4 days or so and every time you ring talk talk they have you there for bloody ages & my life revolves round them & i am getting frustrated and angry
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Oswaldtwistle TalkTalk  
Wifi slows down ridiculously from one day to the next. Spent an hour with customer service trying to get an answer as to why, absolute waste of time... We changed from virgin earlier this year, big mistake!
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    3 stars
Twickenham TalkTalk  
Had an issue with the phone line and it took them 3 weeks just to send someone out to fix and now my broadband doesn't work. Spend hours on the phone and no solution... so moving to a different provider.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
Reliability, terrible, speed 30 when promised 40
  • Satisfaction
    3 stars
  • Customer Service
    2 stars
  • Speed
    3 stars
  • Reliability
    1 star
Stockport TalkTalk  
Switched from greedy Virgin Media with next price rise. It was unbelievable the broadband price raised 350% for 7 years. TalkTalk offered the honest speed of 67Mbps for 1/3 less price plus huge top cashback deal. So I not hesitated and booked the connection with the engineer. The Engineer came in the booked time and was really polite. Did everything we asked, even moved the socket to a more convenient place for free. Now we have 2nd month of TalkTalk broadband. The router is perfect with full house coverage by WiFi. Just realise how bad was router from Virgin. Speed, a bit less, but stable and with the positive surprise the upload speed is 30% faster than was in Virgin.
Obviously as many people as more problems, just read the reviews and found this mostly negative. Definitely recommend this company, it has a big chance to become the best if follow the people feedback in other areas. Thank you.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Manchester TalkTalk  
I tried for more then a week just to cancel the contract it didn’t happened customer service are from another planet they don’t listen to you . I never go to then even if there no other providers.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Reliability
    2 stars
Beaumont Leys TalkTalk  
So bad. Wifi drops constantly, says it's connected but doesn't function. Naturally they keep taking money and try to charge an exit fee when you leave... Thieves.
London TalkTalk  
Talk talk is not to be trusted as a provider of either broadband or TV provider. And if you have a problem don't expect less than a 45minute Wait on the phone before you get to speak to an agent .when you get through they don't know what they are doing. Talk talk is use less
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Wheatley Hill TalkTalk  
Internet connection has been terrible! Every evening doesn't work. Contacting talk talk is a nightmare to get through to speak to a actual person and not a machine! Then when connected with a person to speak connection is so bad you can hardly hear a word they are saying! Having problems with my internet for a whole now nothing seems to be getting done with the situation same thing told twice engeenier will come out to look at problem and still same issue don't even think anyone is even coming out to sort the problem if I'm honest. Wouldn't recommend talk talk to any body. Can't wait until I'm out of contract with them and then will be going with a new provider.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cwmbran TalkTalk  
An absolute farce!
Slow to install. Even slower to cancel as they can continue to charge you all the same. I have left to go to a different country, my 12 month contract was continued with me knowing. I am not allowed to access my online account from abroad. I phone up to cancel and am assure dit is to find 3 weeks later they have not, meaning I am charged another 2 months.Have spent over an hour on hold as they refuse to phone back.It is a farce.
TalkTalk  
Slow speeds.
Dropped out often.
Appalling service on trying to leave. Continued to try to take money. Then when I cancelled DD they sent me a nasty email with threats to report to a credit agency and a late charge. Took 2 calls to get this reversed .
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Uk TalkTalk  
I find it impossible to deal with these people, after complaining about my extreamly slow speed (1.95 bps) ,they keep saying theres nothing wrong with my connection. They have sent me a new router,no differance. There communicating skillls are non exsistant. I have still got 8 months on my contract, otherwise i'd be away from them like a shot.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Leicester TalkTalk  
Had numerous problems with phone line reception for years due to flooding in phone ducting. Been called a liar several times by Customer Service by poor speaking representatives. Did receive £45 as compensation. Broadband and Internet now so poor towards contract end (2months to go). Read this is not unusual, have reported problem with South African lady rep on a line with loud voices in background who sounded so bored I almost asked her if she should change jobs!! Now I can't receive a rest password from Talktalk because my service is disgusting slow, Royal Mail would be quicker. Will I renew even at £0.00 a month? not likely!
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    2 stars
Salisbury TalkTalk  
I was trying to chase vouchers they offer for joining. They just keep telling you to wait 30 working days. The complaints I've seen online tell you that you'll never get the vouchers They've been pulling this vouchers scam for two years. You also have to chat on the computer because they cut you off on the phone.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    3 stars
Cornwall TalkTalk  
The connection is disgusting. The speed is low. During the first year, everything was in order. And now every day the quality is deteriorating.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    2 stars
Haywards Heath TalkTalk  
I agree with a lot of the other reviews about poor slow broadband, and terrible customer service if you want to leave.
I had to try to speak to someone in what sounded like South Africa ( with a party going on in the background ) tried every trick to avoid me ending contract. Tried to demand details of my new ( temporary ) accommodation as part of my house move despite being told several times I would not need broadband as there was no phone line, and indeed due to poor service I would not use them. Then tried to demand the details of the person purchasing my hose so they could get them to take on the contract ( what happened to data protection ? ).At the end now demanding £ 100.00+ to terminate a contract @ around £27.00 per month. Just total rip off artists as the internet speed is a fraction of what is quoted. Some statutory intervention required here.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Glasgow TalkTalk  
For anyone not with them don't join, the internet is so slow but you're told it's fast, absolute Rubbish.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Waterlooville TalkTalk  
Supposed to be fast Internet they Said!it is useless, absolutel rubbish they should be ashamed, for anyone who is not with them DON'T JOIN
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Waterlooville TalkTalk  
Absolutely terrible. Broadband. Customer service. Just everything is negative. Phoned then few days after. Been on phone over hour. Reimburst £5. Refused then £10. I want my full bill and sercixe bck. Reported to OFGEM. Defiantly would not recommend.
One sentence. Worst company ever expereinced. Should have stuck with Sky.
  • Speed
    2 stars
GREENOCK TalkTalk  
Since being with broadband I have had numerous problems. Upgraded to a 'faster' service.... Still had same problems. Can't seem to get the issue sorted even thou they tell me that there is a problem with my line and sent out 3 engineers I still have an intermittent Internet that comes on and off when it pleases. Staff are always polite on phone however it takes ages to get through to them
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Southampton TalkTalk  
Save your money. Don't use them. Daylight robbery. Punitive termination fees £61, below the average customer service, below the UK legal requirements broadband speed- only 5.6Mbps for a updated contract which guarantees 35Mbps. Incompetent. Greedy. Firm.
Surrey TalkTalk  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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