TalkTalk Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.

Recent Customer Ratings for TalkTalk

  • Satisfaction
    2.8 stars
  • Customer Service
    2.7 stars
  • Speed
    2.6 stars
  • Reliability
    2.8 stars

Based on 5041 customer ratings since 2020-05-14 (Show all time ratings)

Visit TalkTalk   Read our TalkTalk buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

6,115 Customer Reviews over 153 pages

  • Reviewer
    Location
    Glasgow
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      4 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    Well a week update. Got my super duper broadband switched on when I upgraded and to my total surprise, NO DIFFERENCE IN SPEED. still averaging 37 Mbps which is good downloads quick, internet access quick but minimum 51mbps like new super duper broadband says just ain't happening. 1st February called customer services. Done all checks they could then offered to send out a engineer. Nice guy from bright sparks came out checked everything was installed properly checked my speed agreed it may be a BT openzone fault. A engineer from BT open reach would be contacted and shall visit to check my line. That was on the 3rd February. 10th February I called again, no note of BT engineer but another bright sparks engineer be out today 11th February to replace my router. During all this my broadband ain't stopped never faulted. So please talk talk just let me have the speeds I want and am paying for and let me continue being a 4/5 rating customer and I'll keep paying my bill if you can give the service you have agreed to in our contract. Because now I know I have the right to cancel my contract after taking legal advice but I really don't want to as well service so far nothing like other poor folks have claimed they go through. Let's see when I get my engineer today can I get my mind 51mbps. See update for you folks later.
  • Reviewer
    Location
    Evesham
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      4 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    Have Talktalk plus TV and broadband and phone on fibre medium.

    You view box excellent. Dit slow starting up but otherwise brilliant. Great picture on HD. Easy set up.

    Broadband on medium fibre. Regularly getting speeds of 32mbps. Never get any lag on TV or computer.

    Customer service very good.

    Aldo have new mobile phone with Talktalk at £2.75 per month. Great service too.

    Overall very pleased with Talktalk. Pay £32 a
    Month for fibre broadband, landline, youview box, pause rewind and record with new stuff being added all the time. Netflix is now available.

    If your not far from BT fibre street cabinet then its fine. Other people have had different experience. Go get it!
  • Reviewer
    Location
    Gloucestershire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    Was SO happy with TalkTalk - recommending them to friends- then out of the blue get an email saying they are suspending a service - Talk2Go - at less than a months notice. This is 'interesting' as when they called - unsolicited - to ask us to renew in Feb 17 - I made it clear that we would only renew - if this apps previous problems were behind us and it worked reliably - as it was THE reason we would stay ... Now, TalkTalk are refusing to let us out of a contract when the VERY SERVICE that attracted us to them and continued operation is being pulled ???!!! We are in official deadlock as TalkTalks idea of righting a wrong is offering £5 discount foe a month or reducing the 'termination fee' by 25 percent ... AVOID.. they do not keep their promises and insult your intelligence...do not listen, do not respond to complaints in a timely fashion...AVOID
  • Reviewer
    Location
    South Wales
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    I have only had to contact TalkTalk 3 times in the last 4 years and every time they have been fantastic!!!
    Most recently our router broke. I called the call centre at 930 on a Friday night at got through to the delightful Lisa. She was very professional and incredibly helpful. Less than 2 working days later we have a new router and are connected to the world again! Thank you for providing such an excellent service. And please pass my thanks on to Lisa!!
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Despite the horrific reviews, we had to choose Talktalk as no other provider served in our area. We have been consistently impressed with the customer service we have received and can only deduce that they have upped their game. The setup was extremely quick and efficient, the broadband has only gone once in six months and they fixed it within an hour, and their online Live Chat function is brilliant and run by people that know what they're doing. We understand they have a reputation for poor customer service and reliability but, unless we've been extraordinary lucky with our engineers and agents, we are fairly sure they've made some big changes for the better.
  • Reviewer
    Location
    Hampshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    Moved from their basic broadband which was a reliable 8 Mbps to their supercars which delivers a consistent 45mbps. The transfer was painless and they gave 12 months free to enter into a new 18 month contract.
    Have no complaints against talk talk and would recommend them.
    I thought a post from a real user would help balance these posts which as a customer just don't seem real to me.
  • Reviewer
    Location
    Wales
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    I first had it fitted with some teething problems such as it dropping when it was working things out. After that I had no issues except with the rrouter. It broke down yesterday. I went on their live chat and after helping me to try to resolve the issue, they sent a new box out. It came today. It works fine. They re reasonably priced and the speed is fine. Customer service was brilliant.
  • Reviewer
    Location
    Wilmslow
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Activated on day promised. Speed faster than quoted, only downside, was the website, took too many attempts to log in. Very happy so far, big saving on Sky.
  • Reviewer
    Location
    Liverpool
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      4 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    Talk Talk is the best network. I've been with sky and they are horrible. The problem with most of the reviews here are that 75% of people are on the wrong package
  • Reviewer
    Location
    Portsmouth
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    I never had a problem with my TalkTalk broadband. It was my first time buying broadband as a student and honestly the best company to go through for students in my opinion. I had issues when moving house due to not being able to carry over my TalkTalk service to the new address due to wiring issues. As this was down to no fault of our own, they allowed me to break my contract early free of charge. The customer service I received was outstanding and made my first time dealing with broadband easy and stress-free. Their prices are extremely reasonable with no mid-term price changes- perfect for students. Definitely a company I will be recommending and will look to use in the future.
  • Reviewer
    Location
    Rotherham
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    We spoke to Chloe and she was FANTASTIC! My grandmother and grandfather called about their plan and Chloe was extremely vibrant, warm and helpful. I have never heard another representative be as attentive before to their needs. Chloe deserves a raise! she really is a great help.
    If you call talk talk be patient with people and understand that not everyone in the world is going to have an English accent. Just be thoughtful and kind to others.
    Chloe, thank you for your service, very kind woman. I hope talk talk recognizes your skill and rewards you soon :)
  • Reviewer
    Location
    Brixton
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I have been with talktalk for 1 month. The speed is good 36mbs compared with advertised up to 38 and reliable so far.

    The tech back up is not as knowledgeable as it should be but very willing to try and help. They do not know the spec of the supplied router, important for me when deciding when to get their package. In fact it is not too bad if far more difficult to manage than my previous Netgear ADSL router (it's a Talktalk specific Hauwei and feels like it's built down to a price not up to a quality)>

    They failed to give me all the promised introductory discounts but a quick call to their customer support sorted it out without too much difficulty.
  • Reviewer
    Location
    Manchester
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Switched from greedy Virgin Media with next price rise. It was unbelievable the broadband price raised 350% for 7 years. TalkTalk offered the honest speed of 67Mbps for 1/3 less price plus huge top cashback deal. So I not hesitated and booked the connection with the engineer. The Engineer came in the booked time and was really polite. Did everything we asked, even moved the socket to a more convenient place for free. Now we have 2nd month of TalkTalk broadband. The router is perfect with full house coverage by WiFi. Just realise how bad was router from Virgin. Speed, a bit less, but stable and with the positive surprise the upload speed is 30% faster than was in Virgin.
    Obviously as many people as more problems, just read the reviews and found this mostly negative. Definitely recommend this company, it has a big chance to become the best if follow the people feedback in other areas. Thank you.
  • Reviewer
    Location
    Derbyshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Well I've been live now for 2 days and so far so good...after reading all these bad reviews I was sceptical but from ordering the broadband to connection it has been a pleasant experience. I know I'm only 2 days in so il give another review again later on...
  • Reviewer
    Location
    Southwoodford
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    A few years with a talk talk on fiber option broadband, sometimes intermittent, but it looks a quality and speed getting better, and better. Will recommend a friends...
  • Reviewer
    Location
    Staines-upon-Thames
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Never had a problem with Talk Talk until now. Their chat team don't seem to understand a simple question. All I wanted was the email address for customer services... Unable to help. Talk Talk, following the security debacle offered Noddle for credit rating reports. Noddle wants credit card details, not prepared to give these out to a company I have never heard of, especially via Talk Talk who are laissez-faire with customer personal data.
  • Reviewer
    Location
    Hillingdon
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Been with them for years, if you don't need customer service it's fine. I have used their forums a couple of times which have better response than the regular support channels.
    Moved to fibre and it's been fine.
  • Reviewer
    Location
    Glasgow
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Excellant broadband speed just upgraded to super duper fast fibre so will see how it fairs with only a samsung tab 2 using it. , clear never a fault with phone line and tv, well it a bit slow getting to players and apps but never has any of the youview box failed me. Really cant complain as approx 9 months now with talk talk and only gripe, their mobile phone customer service quite appaling. But talk talk customer service, helpfull polite and really do try their best.
    So talk talk 9/10 from a very happy customer
  • Reviewer
    Location
    York
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      4 stars
    Comments
    I honestly don’t understand why so many people are complaining about Talk Talk. I switched my provider to them from Sky as I was experiencing horrendous download speeds and constant buffering. I originally wanted to sign up to the UFO package but was told it wasn’t available in my area. I moved to their standard high speed deal and was happy with the change. A month after I signed up UFO became available in my area, I contacted Talk Talk and told them I wanted to switch as this was what I wax originally interested in. Within a week I had 2 engineers on site and the install was finished. I had no charges for changing my package and no sign up fees. I average download speeds of about 200mbs and stream Netflix in Ultra High Def with no problems. Even with an average of 4 devices connected at any one time I don’t experience loss of service or any slowing/ buffering. I’m on a completely uncapped package and I have to say it’s the best ISP I’ve used.
  • Reviewer
    Location
    coventry
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    My first contract has expired was happy with the speed and reliability and the best price at the time. Was thinking about switching supplier to get the best possible deal with was ee. Rang the talk talk call centre they were fast, polite and knowledge. Told them about the deal with ee. They matched it and made it better, get broadband, evening and weekend calls for 8.50 they also paid my line rental for 12 months and gave me £120 pound voucher (perfect for christmas). So I am effectively getting paid £18 to stay as a customer. Speed is what any supplier estimates and I get new router and set top box. Great value! Plus if you recommend a friend you get a £50 amazon voucher
  • Reviewer
    Location
    Downton near Salisbury
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    We have had an excellent service from TalkTalk which is our internet provider linked to a BT land line. Our phone became intermittently unavailable and consequently so did the internet. The customer service adviser - Mohammed Nurien - maintained regular contact with us whilst working with BT and treated our problem as a priority because we are an emergency contact for our neighbour's call alarm. He rang us back when he said he would and followed up even once the service had been installed. He was clear about what he would do and he did it and was polite and friendly throughout. We were very impressed.
  • Reviewer
    Location
    Newcastle, county Down, Northern Ireland
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    switched from sky broadband to TalkTalk Fibre. Switchover date was set for today between 8am-12noon
    At 8am this morning i was greeted by a lovely Man from BT. He ask for my phone line socket, plugged something in left for 15 minutes went to the main Telefon Box outside the street, came back and completted the installation (a new socket) less than an hour later i was up and running. did a speedtest and got 40Mb/s as promised (sky Broadband was around 15Mb/s) all spot on NOTHING to complain !
  • Reviewer
    Location
    CF72 8aq
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Good but expensive.
  • Reviewer
    Location
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    I spoke to talk talk staff today by the name of Jona who gave an Excellent customer service.she was very helpful,and very friendly, Thank you Jona.
    keep up the good work talk talk
  • Reviewer
    Location
    Brentwood
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    I have had to phone talk talk for some help and the response was very good the people I spoke to were very polite and very helpfull.
  • Reviewer
    Location
    Eastbourne
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    Well I've noted there are some reviewers that appear to have been less than satisfied, not me! I converted (after some consideration) from Sky to TalkTalk, as my monthly bill was a little less than £90 inc Sports. One of my more astute decisions... everything went as clockwork. My broadband speed is three times faster, I can still record, from my new TalkTalk box. I have so many channels, I'm still spoilt for choice (OK less the Sport) all for £35 a month. The icing on the cake was receiving a substantial wad of 'Love2Shop' vouchers. 10/10 from me.
  • Reviewer
    Location
    Parkes
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      3 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Talk talk fibre is excellent, never had a problem and at just £22.50 a month excellent value too.
  • Reviewer
    Location
    Northern Ireland
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    I've heard such awful things about Talktalk customer service I was dreading contacting them when both our landline and broadband went dead. Contacted them Thursday afternoon, the Automated service took the details, reported the fault and diverted all landline calls to mobile phone. Rang yesterday, automated service apologised that a fault had been detected on the line and an engineer had been alerted, might need access to the house - they'd text/ ring us to let us know. Engineer came this morning - all fixed. GREAT service NO complaints, Well done Talktalk Delighted :)
  • Reviewer
    Location
    Winsor
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    TalkTalk have been steadily improving the speed of their service. 8Mbps in a rural location is commendable. Well done TalkTalk!
  • Reviewer
    Location
    Manchester
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      3 stars
    • Reliability
      5 stars
    Comments
    Been with talk talk some years now,decided to switch to fibre with some trepidation.Could not find a good review for fibre broadband,but decided to go ahead and order.Was informed of my switch over date. The new router arrived before the switch over date.I installed the router and waited for the switch over date, this happened and now i am enjoying good speeds of 38mpbs against the original speed of 1.9mpbs.Not as fast as virgin but well impressed. Only gripe was they charged me £6 something to deliver the modem.up to press no problems with the reliability
  • Reviewer
    Location
    Ely
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      3 stars
    • Reliability
      5 stars
    Comments
    Was promised minimum 25mbps but my line can only handle 15mbps. Talktalk handled this well, giving me a discount and they have handled all of my other queries perfectly so far. Very pleased
  • Reviewer
    Location
    Surrey
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      3 stars
    • Reliability
      5 stars
    Comments
    Moved to TT from BT and the whole process was totally painless. Speeds are identical to BT (which aren't great, but proximity to the box is an issue). Router arrived as promised and was a doddle to set up. All in all - one month in - I'm very pleased.
  • Reviewer
    Location
    Dundee
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      3 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I have just switched from BT to Talk Talk, after more than 20 years of being a BT customer. I had the superfast BB with the smart hub, which worked fine, no problem. only switched as the price hikes were crippling. So, placed the order to switch using the u-switch website, £70 argos voucher as an incentive, price was great, and opted for the full package. All arrived as scheduled, email on day of switch came through while i was at work, and when i came home, sure enough, my BT hub was flashing orange, and I set up the talk talk hub and tv box, with great ease, all instructions were idiot proof, so made the job a breeze.
    I have only rated customer sevice with 3 stars, as i have not had to contact directly, but sure that if i had they would have gained a 5 also.
    The connection is by far quicker than the connection i was getting from BT and half the price for the same package.
    Thank you Talk Talk for making this a stress free experience.
  • Reviewer
    Location
    Worcester Park
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Alex just installed our wifi today, he was so lovely and considerate! Couldn’t recommend him as an engineer enough, I hope he gets lots of lovely feedback!
  • Reviewer
    Location
    Taunton
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I've been with TalkTalk ever since they existed and while they've had their moments, overall I've few complaints. For at least the past few years they've actually been extremely good and reliable with a speed usually around 35Mbps.
    About the only thing that lets them down is their new lousy email page - it's both archaic and awkward to my mind. (Their old one wasn't much better either, to be honest)
    Customer service is fairly hard to get hold of but they've been able to sort out the few problems that I've encountered without delay or question.
    Overall I, personally, would rate their services as being at least as good as I can expect from any IPS.
  • Reviewer
    Location
    Coventry
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    I have been with talktalk for 6 or 7 years hand on heart no problem ever. Strange no-one leaves a good feedback.
    I got currently Basic landline (because we don't use it for calls have unlimited on mobile) + fibre optic 38Mb/s download and 2Mb/s upload net averages about 20Mb/s peak times down to 6-8 Mb/s not peak times up to 35Mb/s + talktalk TV (basic I don't pay for TV packages). Never any issue always reliable working. Sometimes lost connection to rooter (1 -2 times a month) simply switch rooter off - on and works again perfectly.
    However considering to move on to BT only because they are really cheaper right now and offers me same phone (basic) 54Mb/s download and 16Mb/s upload (can be handy when I sometimes upload many Gig data).
    On this side have been looking at reviews of BT and all crap same like for TalkTalk. Now I don't know if these reviews are true because I'm overall happy TalkTalk customer for years.
    Maybe happy customers are not reviewing only who has a problem open their mouth.
  • Reviewer
    Location
    Lancashire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      4 stars
    Comments
    We have been with TalkTalk for over 8 years, in 2 properties. I can say that the contracted speeds are nearly always maintained and their service is excellent.
    The only problems we have is that (1) the Customer Service staff on the phone seems like they cannot deviate from their contact script and quite often English must not be their first language. However, over the years I have found that the best way to contact them is through the on-line chat. It gives both sides time to think what needs to be communicated without getting heated. (2) We live on the sea front and the Openreach distribution point gets the very strong winds and rain which have been known to disrupt the service.
    I lost the Internet completely at the beginning of July 2020 and an Openreach Engineer was round two days after reporting the fault (on the Friday). He said that the fault was in the overhead phone line and would be back the next Monday to replace the line. He couldn't do it there and then as it was a two man job. The phone line was replaced with minimum mess and disruption.
    Well done TalkTalk and Openreach.
  • Reviewer
    Location
    Braintree
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      4 stars
    • Speed
      5 stars
    • Reliability
      4 stars
    Comments
    Now on basic fibre optic deal, fine for my needs at a decent price.
  • Reviewer
    Location
    BURTON-ON-TRENT
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      3 stars
    • Reliability
      4 stars
    Comments
    Since my review and comments on here, i have had a Mr David Quinn from Talk Talk contact me and resolve my issue.
    He uderstood and symphamised with the problems i had been having with the company.
    No disrespct to the agency team, or any prejudice, but it was comforting to speak to someone who actually was not talking from a scripted screen.
  • Reviewer
    Location
    Hannington
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      4 stars
    • Speed
      3 stars
    • Reliability
      5 stars
    Comments
    Having changed from BT last month I am happy with all aspects of the service so far from TalkTalk. The line is very stable, as it was with BT, but my speed is now 2.6 Mbps down and 0.5 Mbps up compared to between 1.4 and 1.9 Mbps down and 0.25 - 0.35 up with BT.
    My attenuation is 61dB (4.3 km from exchange)with a SNR of between 2dB and 3dB (was the same with BT but with lower speed).
    dependent on time of day - but the line is always stable and has never dropped out during normal operations.
    The line mode is G.Dmt ADSL and I have asked TalkTalk to switch me to ADSL2+ to see if there is a small improvement in speed (distance from exchange could make this improvement marginal but it's worth a try).
    Please note that the rating above relating to speed is not a criticism of TalkTalk but just a fact of life based on the length of the line!
    In addition to a much lower price than BT charged, BT's service was limited to 10GB - TalkTalk's service provides for unlimited data. Other telephone charges are similar (£8.00 all in for Anytime Calls and Unlimited Broadband plus an annual line rental of £120, paid up front)
    The only misgivings I had before changing, which actually caused me to hesitate, was the lack of trust I had in the sales people with whom I spoke to at TalkTalk - their technical knowledge was extremely limited and this led to them giving me information that I knew to be incorrect. In the end, I put this down to ignorance rather than any attempt to intentionally mislead and made the choice to switch to TalkTalk on the basis of a recommendation from a neighbour with similar technical knowledge to myself and on whom I knew I could rely.
    Initially TalkTalk set my speed lower than it was with BT but I spoke to a technical engineer who increased it to 2.17 Mbps (IP throughput) and via my new Billion 7800DXL Router I've tweaked the SNR from 6 dB (target SNR) to 3 dB to improve the speed to 2.6 Mbps (3040 Mbps at the router).
    I'm very happy so far with the service from TalkTalk.

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