TalkTalk Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.

Recent Customer Ratings for TalkTalk

  • Satisfaction
    2.8 stars
  • Customer Service
    2.7 stars
  • Speed
    2.9 stars
  • Reliability
    2.9 stars

Based on 746 customer ratings since 2023-02-23 (Show all time ratings)

Visit TalkTalk   Read our TalkTalk buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

6,990 Customer Reviews over 175 pages

  • Reviewer
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    TalkTalk
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      2 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    When i joined i was told i would get about 7.4Meg,i get between 6 and 7Meg.
    Customer services is poor, but the members forum is first class.
  • Reviewer
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    TalkTalk
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    Comments
    Please Please Please save yourself hours of your life and do not sign up to a TalkTalk contract. If you ever have a problem with your internet then you will spend hours trying to deal with an incompetent customer services team that will, send you back to the start of a basic troubleshooting process every time you call, fail to call you back when promised, never pass on your details to the next caller and regularly close cases before your problem is resolved. The worst company i have ever signed up to.
  • Reviewer
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    TalkTalk
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    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    OFF AS MUCH AS ITS ON. CONSTANT ONGOIGN PROBLEMS STILL 18 MONTHS DOWN THE LINE AND ITS ALWAYS THE SAME PROBLEM - THE EXCHANGE. BUT TALK TALK CAN'T BE BOTHERED TO DO ANYTHING ABOUT IT AND WE ARE TALK TALK'S CUSTOMER (NOT BT'S) PAYING THEM FOR THE SERVICE WE ARE NOT GETTING

    Talk talk are an absolute joke and their customer service and any contact is ALL via DELHI INDIA. Regardless of what speed they say you're going to get, all you'll have is constant ongoing problems they cannot be bothered to contact BT engineers to fix.

    Its now OVER 12 months and they STILL can't resolve all the problems they have caused us. Continue to blame wiring etc at the home (which is just an excuse because BT Engineers have wired it all up) and all confirmed themselves the problem is at the BT Exchange in padiham and NOTHING to do with the home. Yet talk talk just like to keep fobbing people off because they can't even understand half the english you are communicating to them via DELHI

    NOT to mention changing our telephone number over to SKY for 4 days without even knowing about any of it (I discovered this)

    THEN numerous times including recently NO TELEPHONE OR INTERNET FOR 5 DAYS (SAME BACK IN FEBRUARY) - THERE IS JUST NO EXCUSE FOR THIS

    The best way anyone can know what kind of service they are going to get (should anything go wrong) is find a direct contact EMAIL for them and see what happens. I tried this before joining SKY recently and well all I can say about them is its the same if you have ANY problems (they don't want to know and even managed to cock everything up once we'd paid and signed up with them) EVEN before the live date with them they managed to cancel it when it was paid for for 12 months

    So if any internet provider PASS the direct communication contact beforehand, its always a good sign BEFORE signing up. Its been fail proof so far

    needless to say we WILL be changing over again

    don't forget to go via topcashback for a good saving with any internet provider !!!

    the connection has just gone off AGAIN before posting this message. I have constantly sent hundreds of emails and speed test over the last 18 months and they don't care and never solve the problem which is STILL on going

    If you are looking to pay for a service you are NOT going to get half the time then perhaps talk talk is for you !!
  • Reviewer
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    TalkTalk
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    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      4 stars
    Comments
    untilrecently i have been getting in excess if 17mpbs at my location this has recently dropped to 6.5 i have checked router computer and all is in order i can see noreason for the dramatic decrease in service i am advised that according toopenreach/bt the exchange which is is only yards away from home has no problems
  • Reviewer
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    TalkTalk
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    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    THE WORST PROVIDER!!!

    this is the worst experience I've ever had! from the first day of setting up the service we had issue with the speed.
    They are not able to give us the speed we agreed in the contract! not even half of that!!!
    it's been three moths and just send us engineers every month but they are not able to resolve the problem!
    their customer service is awful. they are not professional, not caring! they are just waisting your time if you call them. I feel they are waisting the time by sending engineers after engineers until our contract ends.

    I STRONGLY SUGGEST THAT DO NOT GO AHEAD WITH THIS PROVIDER UNLESS YOU WANT TO WAIST YOUR MONEY AND WAITS YOUR TIME!!
  • Reviewer
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    TalkTalk
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    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    The worst customer service ever.Ivoid to make a contract to this company and you will filling much better with out stress and been on the phone all the time.Just for few more pounds go for virgin in 1 day you have the broadband at home.Excellent
  • Reviewer
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    TalkTalk
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    Absolute disaster, called them multiple times and they told be it will be better but it ******* is not. Low downloading and uploading speed, really high ping constantly jumping over 100, disgusting.
  • Reviewer
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    TalkTalk
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    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I terminated the contract with TALKTALK in June 2018. To be honest, I began to regret about it. My life with a new provider has become boring. During the last 4 months the Internet has never shut down. I miss so much the time when I was a customer of Talktalk, when every day several times I had the Internet disconnected, I endlessly overloaded the modem, called and wrote to Talktalk, spent many hours in chat. But Talktalk did not leave me, today, 4 months after the termination of the contract, Talktalk sent me a bill, I again owe them money. Moreover, without informing me, they independently activated Direct Debit and took my money. Phenomenal.
  • Reviewer
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    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Stay away of this company, everything they promise is lies.
    The broadband they advertising is not unlimited, when you watch few more videos on YouTube, they slow down you speed to minimum, or stopping the internet access for few hours or sometime for whole days.on the end i wanted to cancel my account,its impossible to cancel your account, as when i trying to contact them, and they hear i want to cancel my account, they just hang on the phone, or make me to wait on the chat system 30-40 minutes without success, and on the end i should stop my direct debit.
    After canceling the account they still send me huge bill to pay, so read reviews before purchasing talktalk services,you won't save money with them, and you will get big troubles.
    Stay away, stay away
  • Reviewer
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    TalkTalk
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    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Talk talk broadband+customer service+engineers are absolutely RUBBISH! You have to buy a package then they can find out whether it's working for your flat or not!! After 55 minutes talking with customer service on my credit they said we need to send an engineer! It took 12 days for them to send an engineer because all slots were full and they don't do after 6pm. Was happy when engineer knocked my door... Before testing anything or asking any questions he said problem should be from BT! Carried out a 2 minute test and said we'll arrange a BT engineer to come and check the line! It's now 8 days passed with no news!!!!! You better off pay more money to go with other broadband providers to get better quality and service!
  • Reviewer
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    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Connection dropping every now and then. I am paying for minimum 21Mgb and runs at 1Mgb. I do keep calling every day 30 min on hold no answer....This is a proper rip off. I am really fed up
  • Reviewer
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    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Rude
  • Reviewer
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    TalkTalk
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    Comments
    If you wish to have your internet service constantly cut off and have to speak to rude and unhelpful call centre staff (when and if you actually ever get through to them) then talk talk is the provider for you. Not even worth a one star rating.
  • Reviewer
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    TalkTalk
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    Ratings
    • Customer Service
      2 stars
    Comments
    Moved house in October and started service from TalkTalk broadband from day one it never worked TV buffered WhatsApp was totally unusable had to turn Wi-Fi off my phone and use data. Talking to the customer service was worse than useless it was a complete wind up took a month to get through to somebody in Manchester who actually did what they said they would and terminated our contract we were given the runaround put through to technical services on no account ever agree to be put through to these people as they are in South Africa the line is in audible and they just keep you hanging on an empty line the online chat seems helpful but when you end it nothing is followed up and no notes put on your account so next time you call you are back to square one again eventually we got rid of these people and have now gone with a proper broadband company
  • Reviewer
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    TalkTalk
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    Ratings
    • Satisfaction
      2 stars
    • Speed
      2 stars
    Comments
    This isn't a very good network, can't play Roblox on my iPad, so I recommend switching to Virgin Media, and it disconnects and it's slow
  • Reviewer
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    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Terrible. The contract ended and they renewed it at a higher price all without telling us. I’m furious.
  • Reviewer
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    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Not recommend to use this company. Time waisting. Selling products and not providing a services. They are only good on sending a bills.
  • Reviewer
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    Reviewing
    TalkTalk
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    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The most useless customer service I have ever experienced, they hang up on you without resolving anything or pass you from one person to another and you have to start all over again. Disgusted, at lest I can see from the reviews here I am far from alone.
  • Reviewer
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    Reviewing
    TalkTalk
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    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I would never recommend.
    I would never recommend.

    Given an activation date for a house move that could logistically never happen (wasn't told this at time) in order to get me to stay with them, given a new better price for the package (still being billed for the old price 2x as much!), informed by them that I have an unstable connection leading to a download speed of 10mbps (AWFUL!) but then they won't arrange for an engineer to come and solve it unless it is at my cost. Won't upgrade my router despite apparently being a faster fibre customer. Can't get help, can't even get a connection most of the time. Call centre isn't based in England so noone actually understands your problem. Raised a complaint to the CEOs office and was told I'd get a response - never did. This company DO NOT care about customers. Give your money to someone else. ANYONE else would be better.
  • Reviewer
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    TalkTalk
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    Worst provider ever!!! Lack common sense and no one knows what there doing! Tried cancelling within the cooling period and had so much trouble getting hold of them and then got sent to different departments that couldn’t deal with my situation. Awful customer service and provided avoid!
  • Reviewer
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    Reviewing
    TalkTalk
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    Ratings
    • Satisfaction
      1 star
    Comments
    The 3rd of sept I got home and the wifi and computer stopped working. So I called Talk Talk to try to solve the problem but they couldn't. I got an engineer appointment for the 23 so I need to be home otherwise I will be charged £20 surprise !!no one appears. I Called them and the person I spoke to could hardly speak English and when I said I want to cancel I got an English person who want me to book another engineer appointment for 3 weeks time I was so angry.
    He told me that if an engineer didn't come before the 4 oct I can cancel my contract. Talk talk did not call me back regarding the repair. That was almost a month without having the Internet which is unacceptable.So I called on the 4th to cancel my contract with them, which I was advised by Talk Talk that I was entitled to do. To my surprise I need to pay for breaking my contract with no compensation for the month I had been with no internet or tv. thanks talk talk for the good 8 years of your service but when a problem occures talktalk is the worse. They are unhelpful , unsympathetic and unreliable. In this day and age that level of service from a company is unacceptable.
  • Reviewer
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    TalkTalk
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    Totally useless. They have the cheek to have a black Friday type sale while their email is down again for the 100th time. I cannot get in to my emails since last night.
  • Reviewer
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    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      3 stars
    Comments
    I switched to Talk Talk because the package they offered me sounded good, however once activated, I was then told by their support people in India no static IP address was available, (not what the sales person told me!) the broadband speed was also slow and then trying to get my broadband back was only accomplished with lots of help from BT, thanks BT....forget Talk Talk!
  • Reviewer
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    TalkTalk
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    • Speed
      2 stars
    Comments
    What a terrible service provider! They add charges left right and centre for things you not added. They also lie to you and rip you off! Well enough is enough and I'm off to a different provider.sky believe in better!!!
  • Reviewer
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    TalkTalk
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    Comments
    Absolute disgraceful service from Talk Talk. Getting less than 10mb (sometimes less than 1mb) on a 76 Fibre Line. Passed from one useless advisor to the next. and promised 2 callbacks, neither one being followed through on. Finally managed to get an engineer callout after threatening to cancel, and even then the closest one is 2 weeks away. Clueless staff who just read off a script and can barely understand my issue.
  • Reviewer
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    Reviewing
    TalkTalk
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    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst company ever!!! Charged £200 after service was “disconnected”. Please do chose this company as a provider. There is never ever service. Worst company!!!
  • Reviewer
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    TalkTalk
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    Comments
    worst broadband in my entire life feels like I'm back on dial up. spoken to support multiple times and have not got anywhere, would rather put Lego bricks in my shoes for 18 months, more enjoyable than being locked in a contract with talk talk
  • Reviewer
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    Reviewing
    TalkTalk
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    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      4 stars
    Comments
    Avoid this company at all cost !!!!! I paid my bill late in January and February as my husband was not working. I paid the late fee which was £12 a month. I have been up to date with my bills since but on the 1st of may I got a debt company letter saying I owed money. I checked back through my bills and contacted talk talk who stated I don’t owe any Money. Talk talk said that the debt company thing will be removed from my records and will take 7 days . This never happened so I called they put me in touch with a manager who apologised and said will keep me updated and will call me 3 days later . 3 days later happened and guess what they didn’t call ! I had to call to find out what was going on to be told it was being rescheduled for the next day . The next day happened and yet again nothing from talk talk . I called to find out what was going on and to ask why i haven’t received any calls from them …….. they’re response as always “don’t worry’ . I called on day 8 as the debt thing was still on my account and then got told it was a error and it’s going to the back office to be dealt with and will take 3 days. Today is day 4 I contacted them again today to find out it’s still not been sorted! I completely give up with this company. I have been lied to so many times spoken to rude customer advisors. I don’t see why is so hard to just do what you say
  • Reviewer
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    TalkTalk
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    Comments
    I honestly don't know where to begin with my review, other then saying Talktalk are beyond the worst company I have ever had the misfortune to deal with. They let a man who was imprisoned for stalking me change my router name to I was a slapper, then without my permission continued my contract when it ended and over charged me, when I was previously paying £45 for the standard package, they put it up to £79 a month. They also have called me by the name of Tina on more then one occasion, leave me on hold for hours then cut me off, and I cannot seem to get through to the correct department to cancel this terrible part time working service I pay over the odds for. My review is DO NOT USE THIS COMPANY!!!
  • Reviewer
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    TalkTalk
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    So awful. Used the online chat to register for broadband and the advisor couldn't keep information straight. I'd ask a question and get one answer which meant I was happy to proceed then later in the conversation they'd go back and say that the earlier answer was completely wrong and act like they had no clue where I'd gotten the information from even though you could scroll back up and see the whole chat. The advisor that day said I would receive a confirmation email and a second email to set up a password for my online account within 48 hours. Then that a welcome pack would arrive within 3-5 days. Been over 4 days now and the only email I've had is an automatic one with direct debit terms and conditions. Speaking to another advisor by online chat and all previous information was wrong, no apologies just the attitude that obliviously I shouldn't be complaining about not having received anything yet. This advisor says they won't look into why I haven't had a confirmation email until its been 6 days (much more then the 24-48 hours advised before) and that the online account can't be activated until the broadband is live so at least 2 weeks once I've received my router in the post etc. Last advisor has said I could use my online account to track the order but apparently I can't access it until the order is already delivered and the service active. In the same conversation with the same advisor I've given 3 different dates for when the same service would be available, completely insane that these people are meant to be providing information and are able to sign you up for services. God knows what I've actually been signed up for and whether it is what I agreed to. No idea how long the welcome pack with all terms and conditions is going to take to come. Given your ability to change your mind about the service without incurring costs is dependent on doing so before the service activates it seems like they are trying to hide the terms and conditions long enough to stop them being reviewed before charges start. Just been told that there is no error or issue despite the fact they have 'sent' an email to the correct email address but it has not arrived to my inbox, spam etc. and obviously based on this success I should have complete confidence that the welcome pack will arrive. And been told its just something that sometimes happens, not all customers receive the confirmation emails despite them showing as sent their side? If it wasn't such a well known name I'd think the whole thing was a scam and be calling the bank/canceling the payment card because the whole thing is run so awfully
  • Reviewer
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    TalkTalk
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    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      2 stars
    Comments
    Rough n tough talk talk is just time pass nothing else no connectivity or no wiffi at
    all at first it was ok but after 2 months later its just rubish waiting for contract to finish plus if u need engineer they do whats so ever and write what ever they want then they dont beleive you if you tell them you are going to finish contract they charge tiĺl your contract on tbe bass of what u pay them every month which is rediculous
  • Reviewer
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    TalkTalk
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    One star is too much for you, you are absolutely unbelievable and it's beyond me how you lie in your advertisement, your not a fixed price at all and the broadband is simply rubbish. Your team and advisors are bad mannered and don't help what so ever. Talktalk is the worst descision I ever made.
  • Reviewer
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    TalkTalk
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    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Reporting a problem to a Manila call centre is a joke. They are unprofessional and do not know what they are talking about. Afire the called complaining about extremely slow fibre broadband, could not connect to Netflix either. Speed tests where carried out and it was agreed that I was not even getting half the speed promised. I was told that the router will be adjusted from Manila and that I should switch off for half hour and then turn back on. Asked if problem persists, she said to call back to arrange for an engineer. Called back as it was still not working, guess what, had to go through the same thing again and no engineer booked as I gave to carry out three ping tests over a period of three days......To be continued
  • Reviewer
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    Reviewing
    TalkTalk
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    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The worst customer service I've come across. At least use people that can understand you and resolve issues. Stay away....
  • Reviewer
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    TalkTalk
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    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely disgusting.
    I ordered the internet with talktalk since the end of april, and i've never had the internet.
    countless phone calls, huge phone bills because the housephone doesnt work also.
    theyve booked technichians to come who havent bothered to show up but yet they tell me if im not here for them they'll charge me £60 odd.
    ive been asking them via facebook to ring me for the past week and half, they have said they cant ring me. LOL.
    ive paid my bill even when i havent had the internet i think their disgusting. i'm fuming.

    If it isnt sorted soon i'm cancelling my direct debit.
  • Reviewer
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    TalkTalk
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    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    An appalling service who choose to prioritise their money flow over their customers. Over the course of the past two months I have been charged a gargantuan £40 each month compared to the usual £8 and when I enquired about this via their telephone service they simply dodge the question and go as long as possible to retain their undeserved money and don't even look at the problem from the customer's perspective. Considering that I have been a customer for years I am absolutely appalled by how they treated me and their attempt to combat the problem by saying they'll give me a small tiny fraction back only highlights this ridiculous company, their shambolic customer service and their total ignorance of customer loyalty. I will be parting service from the buffoons and transfer to another service provider because to be quite frankly honest I have no idea how I have lasted this long with garbage company.
  • Reviewer
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    TalkTalk
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    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Avoid!! Worst customer service I have ever received.

    Had no Internet for 5 days + and no closer to resolving the issue despite wasting almost 7 hours chasing up customer services.

    Been messed around, given conflicting information, cut off when being passed between departments meaning that I have sat in the same phone queue multiple times to try and speak to someone.

    Was told to wait in for an engineer, no engineer turned up, I am not confident that an appointment was ever made. After 7 hours of ringing up/using the chat feature to try to resolve the issue, nothing at all seems to have been done to actually resolve it.

    Staff are unhelpful and condescending. They are not given adequate training to actually identify or resolve issues and note taking / communication withing talktalk and between talktalk and openreach appears to be non-existent.

    After 5 days of having the same conversation over and over with no resolution, being messed around and told incorrect information, wasting mobile data, being unable to work from home and having to commute to work during a snowstorm, the only compensation offered was £15.75 off my next bill. Awful service. Will never use this company again.
  • Reviewer
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    TalkTalk
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    Talk Talk?! More like No Talk. Their customer service is the worst thing in the entire technological world. I was promised a call back from an advisor within a few minutes because her computer was being slow. I waited 30 mins for a call back. Rand the helpline again; the second advisor dropped the call! The third advisor then treated my entire query like it was brand new and started asking me the same questions, to perform the same tests I had done ten times over! I then got so frustrated that I demanded to speak to the manager. Who turned out to be worse than the advisors! Her tone of voice/attitude/lack of professionalism/lack of empathy left a lot to be desired. She treated our case like she was the one doing us a favour! She then resorted to booking an engineers appointment. At which point I said “if this doesn’t fix the issue then I would like to cancel my contract” - to which she replied “so shall I cancel your engineers appointment then?”

    TALK TALK customer service is SHOCKING.
    Their WIFI is slow.
    Their response time is slow.
    Their communication skills are non existent.
    They steal from you.
    They talk to you like they’re the ones who are the aggrieved.
    WASTE OF MONEY.
    NEVER GO WITH TALK TALK

    Finally got through to customer serviceis where I logged a complaint. And all I got was a “I’m really sorry this happened we will do our best to make sure it doesn’t happen again”.
  • Reviewer
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    Reviewing
    TalkTalk
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    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    8 months of internet problems, 6 engineers requested 4 actually came out and still not fixed, 8 months of phones calls empty promises, not sending equipment, the latest 2 engineers not turning up, still charging full price for a crap service, not even being offered reduced rate until fixed. Owed 8 months of compensation going elsewhere for a reliable service!!!
  • Reviewer
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    Reviewing
    TalkTalk
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    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worse experience I ever had in broadband and phone service. When we complain about the service, for couple weeks the service could improve but after that there is no comments for that...when we talk about costumer services...they are worse than you can imagine, in my opinion they do not have enough trained staff to take care about their services...and when you want to leave, they have always something behind to get new charges...no really recommended for anyone...spent over 5 years with them but if I would broke a leg on that moment when I made the contract with them at this time the leg was already good.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.