TalkTalk Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.

Recent Customer Ratings for TalkTalk

  • Satisfaction
    2.7 stars
  • Customer Service
    2.6 stars
  • Speed
    2.4 stars
  • Reliability
    2.6 stars

Based on 8054 customer ratings since 2018-12-08 (Show all time ratings)

Visit TalkTalk   Read our TalkTalk buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

5654 Customer Reviews for TalkTalk

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Reviewer Location Reviewing Date Ratings
Internet has been intermittent for days probably due to a very unstable telephone box on the outside of the house. Even my telephone line is unclear. Been asked to switch off and on numerous times. Plugged in a new router, completed fourth line check to no avail. All I want is an engineer to fix the box yet I go round in circles. Leaving for another provider.
Cardiff TalkTalk  
Been with talk talk for 6 months, I've had to ring them at the end of each month spending hours on the phone trying to sort out the confusion with payment dates,they have disconnected my internet a number of times and they have charged me late payments fees without notifying me. NIGHTMARE!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    5 stars
  • Reliability
    3 stars
Maerdy TalkTalk  
Awful customer service. I wish I can give negative star. Don’t know how to behave and can’t give solution. So finally decided to say bye bye. Bye bye talktalk and will never use you again. You didn’t show any value to your loyal customer.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
London TalkTalk  
Had the same problem cancelled phone made overuse of £8 and cancelled the phone now they piled me £34.50 saying the phone not cancelled told them the date we phone but there computer said no and they can’t listen to voice recording as the say they record only cancelled because we waited 6 weeks for the tv and internet to go on then they cancelled it and ask us to start again would never use talk talk again
  • Satisfaction
    1 star
  • Customer Service
    1 star
Lincoln TalkTalk  
Absolutely garbage of a company. Charged me two bills within one month and when I asked why, they insisted I took out a new package which I didn't. Had no email confirming this and when I wanted to cancel and switch provider they hung up on me.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Glasgow TalkTalk  
Thankfully, with a £20 escape fee, I am finally changing providers. TalkTalk have been horrendous in terms of broadband speed and reliability - we cannot rely on a good connection. As an example, since Friday my speed has gone up and down from about 0.01 - 4mgb.
They have sent two letters offering better things but they can't seem to understand that we need consistent connection which they are unable to provide.
Apart from that, we have gone through two of their TV boxes, both of which fail to play consistently and service to streaming channels is obviously slow because of the slow connection.
If you can, avoid this company - it's just too much stress.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
WIGSTON TalkTalk  
ABSOLUTELY AWFUL !!!! I've no idea what the broadband is like because 2 months ago the equipment was installed but we are yet to be connected. If you live in York please please please don't sign up. I've cancelled work today to wait in for an engineer who isn't coming. No courtesy phone call. I had to ring them to find out!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
York TalkTalk  
I have been with TalkTalk 3 times on and off over the years. I usually change suppliers on price and to keep them competitive!

This time the service and customer care has been great. At the start of the contract I had some issues with the speed but they promptly sent out an engineer who sorted it out. The broadband has been very reliable.

No complaints.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Norwich TalkTalk  
Absolutely diabolical service no internet since day of installation. 2 months of ringing up every day to complain just to be fobbed off. Take money out of your bank for services you don't have no TV package yet I was charged for one. Refuse to give you compensation even though they state its available when you have no internet connection. Refuse to let you speak to management. Can't even refund money your owed from them. Never ever would I recommend this company. Zero morals all about legalized theft from customers. Nothing good to say about them at all other than AVOID AVOID AVOID unless you enjoy been ripped off
Leeds TalkTalk  
I’ve had so many bad experiences with their customer service. I got my line closed two times because of their mistakes, and both times I got charged for closing the line before the end of the contract. Now I have to pay a 120£ fine for breaking the contract terms, and yet I won’t be able to talk to them directly because if you wanna speak to an operator you need type your landline first, and guess what? Mine doesnt exist anymore because they accidentally closed it (I didnt ask for it).
Tried to have a few live chats with them and: the first time, after staying on a chat with them for 4 whole hours trying to explain the whole situation to a manager, they kept saying that they were sorry and understood my feelings, but didnt do anything to solve the problem; The second time, I ve chatted with some very silly girl, that being how frustrated i was kept answering to me like I was stupid and she didnt care at all.
Definitely not the kind of experience you expect to find when you call (english) customer service talking about your issues.
Broadband was fine , I never complained about it.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Manchester TalkTalk  
The worst internet I have ever had ! They refuse to send engineers out to do the problems and spend hours on the phone to get nowhere and the problem never resolved!!
Truro cornwall TalkTalk  
Just don't join TalkTalk. You can understand that sometimes companies make mistakes but the Customer Service is the worst!
Even if you have a simple issue or a query where you need to talk to someone, you'll just end up being passed from 1 department to another.
It seems that this is the job of the chat and call centre, keep passing you on until you get bored of asking for help.
I just asked for a copy of a bill from 14 months ago, spent 20 minutes on Chat, who then told me to phone customer services, spent another hour getting passed through departments until I got told that the only way I could have copies of these is to write to their compliance department for my privacy data and theses bills will be sent with all the data the company has under my name...this will take 10 weeks
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
Swansea TalkTalk  
The absolute worst internet provider. Problem after problem with them. Nothing more than liars and rip off merchants, no one seems to know what their job is or how the company operates, different stories from different people. Avoid like the plague. The worst customer service imaginable, terrible connection and speeds. One of the worst companies ive ever dealt with. Dont waste your time.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Uttoxeter TalkTalk  
Please, if you value good customer service as well as your own time and sanity, do not give your business to talk talk. I joined them 6 months ago after 7 years with Sky, attracted by their almost too good to be true introductory prices (turns out they were!) and have had nothing but constant battles with them in that time due to the WiFi not working intermittently on a day to day basis. They suggested I pay more for their faster broadband but please note, this isn’t a speed issue I’ve been having, it’s a WiFi not working at all issue. They then offered to fix the fault over the phone, which worked for about a week before it broke again (I’ve done this around 6 times now). Finally they offered to send an engineer who was due to arrive today and guess what? He didn’t turn up. I’ve now been on the phone to them for an hour trying to cancel my contract without having to pay the cancellation fee given that they have broken the contract by not providing the service promised. No-one on the phone seems to be all that bothered and I’ve been told I’ll need to speak to 3 separate people in order to cancel the contract due to the structure of their organisation. I’m currently on hold waiting for the third and final person... who knows when they’ll answer. I can foresee an ongoing battle to waive the £51 cancellation fee but regardless, I will be cancelling with them today and I guess heading back to sky with my tail between my legs... if you’re considering them, my strong advice is to stop now. Sky/BT all the others probably have their faults too but at least they have some semblance of good customer service and in my experience, are willing to handle complaints quickly and efficiently. You won’t get that with Talk Talk.

Update: after 48 minutes they hung up on me. Called again to try to cancel and as I was being ‘transferred to a manager’ they hung up again. Interesting ploy to make it impossible for you to cancel. I guess I’ll just have to cancel the DD.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
St albans TalkTalk  
Worst service provider I have ever experienced.
Been a customer less than 5 months,
The initial connection was late and faulty, have to reset my router several times every week.
Had no Internet at all for two weeks in June, no automatic compensation, even though they are signed up to Ofcom compensation scheme.
Speed is no where near as fast as they quote.
I've spent literally hours on the phone with them, have been cut off several times.
Useless, hopeless, pathetic service and terrible, terrible customer service.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Merseyside TalkTalk  
When things go wrong, very poor customer service. Intermittent broadband for 4 months. They promised to fix it and compensate me, no real passion to retain a loyal customer. So now moving to another supplier. I would not recommend talktalk.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
London TalkTalk  
The worst company I have ever dealt with. Customer service is not in the UK unlike what the adverts say, very rude people and you can't understand anything they say. We signed up 5 days ago and we are cancelling today and even that is a difficult task for them...We were mis sold the internet and tv package - internet speed slower than the minimum promised, tv signal is awful. We wanted to log a complaint but their system for complaints was down. We wanted to speak to a manager, the manager was away.
Stay away!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Aylesbury TalkTalk  
Talk talk is the only company that charges you before they have even connected you they even get their debt collection firm involved .
Lovel are also an awful firm save your money for a firm that knows what they are doing.......?

Their reps even fill in the form with out asking you the question who doesn't want that
Huddersfield TalkTalk  
Internet is rubbish dont know how theyve still got people using theyre internet
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
glasgow TalkTalk  
If you could provide 0 stars I would have done so. What an organisation you agree to a new contract they don't deliver on it and then move you to a fall back rate without advising you. When you subsequently write to them they seem uncapable of reading the content of your correspondence and actually responding to your queries. I then tried writing to their CEO and the letter was answered again by the same individual who again didn't answer my queries but asked me call them only to have my call rejected as I am no longer a customer given I moved to another service provider.

Now writing to the regulator as it's a otal waste of time dealing with them when they fail to honour contract terms funny thing is they want to punish customers with penalties if they don't stick to the terms of their contract.

STAY WELL CLEAR
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Ayrshire TalkTalk  
Trash! Run away from this service ! The Internet service is patchy , two laptops connected and it no longer works , if you have 10 minutes to spare every time you want to open a new page then this is the right service for you (spot the irony). Don’t recommend! They might be nice when you connect but it will be the only one, after that they hang up on you , ignore the email and every other rude attitude you can imagine.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
United Kingdom TalkTalk  
Speed and reliability are not too bad BUT the customer service is absolutely diabolical. Worldwide call centres and the people you speak to have no interest in what you, the customer, wants unless it involves you giving them more money. They can be quite rude and sharp with you and half the time could not comprehend what I was after. Absolute wast of time.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Carnforth TalkTalk  
Terrible Service - Do not use Talk Talk. End of story.....
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hampshire TalkTalk  
We are the cheapest. We promise to never raise your prices. This is true. What they don't reveal in the sales pitch is that the call when they sign you up is the only nice call you will have with them, the only one from a UK call centre. Every other interaction with them us to people all over the world that do not listen to you, that cut you off and the internet is patchy at best, And this is what they call faster fibre, what fibre are you using? Cotton?
I dislike them with every fibre (get it) of my being. I ordered from them and I have been getting buffering when trying to stream. yes there was a time when that was normal and we just took it but it's 2019! So after 5 days of this I say I want to cancel and they say my cooling off period ended before I even got connected as it was so far in the future. So how can I know if I do want to stay??? You see how they trick you. We cant connect you for 3 weeks but you only have 2 weeks to decide if we're any good. Avoid! Walk walk away. If I can save just one customer from this misery I am currently battling, my work is done. Please spread the word!
capital TalkTalk  
At first all seemed ok for 6 months,then speed slowed down so much not able to use laptop or phone on wifi at same time.have had 2 engineers out new modem new master sockets and wifi booster sent and still no better.the staff on chat go through the same messages every time and not very helpful. called up to cancel and I still have to pay cancel my contract even though its been on going for over a month. even had the cheek to say let us try and fix the problem within 30 days to leave contract free of charge. what makes them think they can fix the problem? now when not before. Do not use this company. I am now going to try bt or use a wifi hub from 3 gotta be better can not be any worse than these cowboys.
lowestoft TalkTalk  
Awful Broadband service. Connection keeps dropping and customer services are totally useless.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hastings, East Sussex TalkTalk  
Absolutely rubbish. Customer service appalling.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Dronfield TalkTalk  
Absolute Rubbish Service. Broadband keeps dropping and customer services are a useless waste of time.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hastings, East Sussex TalkTalk  
THE Worst broadband we've had - coupled with appalling and tedious customer service - i cannot wait to switch to a new provider and will never use this company again.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
london TalkTalk  
Folks, don't get TalkTalk, they are worse than appalling. Currently I have no connection at all, an engineer was supposed to contact, none has, still waiting.

From the moment of installation it has been a complete nightmare. The left hand doesn't know what the right hand is doing. Customer service is so bad it's funny - almost. It's like Groundhog Day on bad psychedelics.

I made a mistake subscribing to them, and will be cancelling my contract this week. Don't make the same mistake I did. Stay away from TalkTalk, you won't regret it.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
If customers use the community forums, problems are sorted out far more quickly. There are a few TT professionals on there, who do their very best, plus you get useful peer support and advice. For that reason I am giving them 4 stars.

Not so good Broadband speed. Just about OK at c 10mbps, but years ago they managed much better than this on "Simply Broadband". The current "Fast" version has probably been downgraded to help push customers into taking out the Fibre options. More noticeable connection loss in recent months too, despite a new router.

A tendency to change terms of service unilaterally, without warning, and watch out for the boost elements of the contract NOT being fixed, despite superficial headline descriptions. Only the Broadband and line rental get fixed.

Boosts carry a 1 month minimum commitment or you will have to pay extra for breaking the minimum term.
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    3 stars
  • Reliability
    3 stars
Cambridge TalkTalk  
If customers use the community forums, problems are sorted out far more quickly. There are a few TT professionals on there, who do their very best, plus you get useful peer support and advice. For that reason I am giving them 4 stars.

Not so good Broadband speed. Just about OK at c 10mbps, but years ago they managed much better than this on "Simply Broadband". The current "Fast" version has probably been downgraded to help push customers into taking out the Fibre options. More noticeable connection loss in recent months too, despite a new router.

A tendency to change terms of service unilaterally, without warning, and watch out for the boost elements of the contract NOT being fixed, despite superficial headline descriptions. Only the Broadband and line rental get fixed.

Boosts carry a 1 month minimum commitment or you will have to pay extra for breaking the minimum term.
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    3 stars
  • Reliability
    3 stars
Cambridge TalkTalk  
speeds are a scam!! Frustrating customer service
Terrible customer service I was emailed in July saying I wasn’t getting speeds I payed for. After two engineers vists they couldn’t resolve problem customer service tried have you switched it on and off again? Shall we send another engineer? Each call taking at least 40mins of my life to get no where. I leave yesterday to go to BT miraculously they fixed the issue (very suspicious are they limiting customers speeds even though they pay extra for fibre?) after I confirmed I was leaving the speed dropped off again so it’s quite clear where the issue lay and the 2 engineers vists where a waste of time I was a loyal customer for 5 years I would never use these scam artists again as it’s clear they limit the speeds also I was not offered compensation despite paying for service not received
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Surrey TalkTalk  
over 2 10 day periods I received on my superfast broadband less than 5mbps instead of the 20 to 35 mbps as promised
both times talktalk admitted liability but were reluctant to compensate
first time I received £38 and for the same thing the second time £3 !!!!
intermittent loss of service is a regular thing and trying to get sense from their asian call center is a waste of time
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    1 star
leeds TalkTalk  
TalkTalk is THE worst internet provider. Slow, unreliable connection that disconnects all the time. Don’t know how they are still in business with abysmal service
  • Customer Service
    3 stars
TalkTalk  
The worst customer service I've ever had.

Promised a 12 month contract for £24.00 per month.

Been charged £38.50 every month, spent over 11 hours on the phone with talk talk across 7 calls in my first month with them.

I am not 3 months into the contract and it is still not sorted.

Couldn't give a worse review of the customer service and situation.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Manchester TalkTalk  
worst company ever in terms of customer service, bills, prices and broadband network service.

never ever will I recommend or use again.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Manchester TalkTalk  
Big problems with connections ,very very slow internet,but the worths of all custumer service. The minimum speed they promise is 10mb I had about 2mb!!!!! They said that to fix it ,it will take 30 days but I still have to pay for that superrrr slow internet...
Edinburgh TalkTalk  
The worst customer service I've come across. At least use people that can understand you and resolve issues. Stay away....
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
TalkTalk  
Why is this business allowed to continue. An eighteen month contract resulted in 11months without broadband and three months without a a phone line. Brainless moron call centre no help. Any sane government would close this business immediately.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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