TalkTalk Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.

Recent Customer Ratings for TalkTalk

  • Satisfaction
    2.9 stars
  • Customer Service
    2.8 stars
  • Speed
    2.9 stars
  • Reliability
    2.9 stars

Based on 623 customer ratings since 2023-06-17 (Show all time ratings)

Visit TalkTalk   Read our TalkTalk buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

7,013 Customer Reviews over 176 pages

  • Reviewer
    Location
    Hemel Hempstead
    Reviewing
    TalkTalk
    Date
    Ratings
    • Speed
      2 stars
    Comments
    Just install the internet on Friday, last only 4 days I can believe it. I try reach out to them from their website, and ran diagnostic. No body work at night. Online chat os close, telephone is close on midnight. But their website said 365 day 24/7 support is fake. Trace route show I can’t reach to the gateway. I will try refund if this not fixed till tomorrow morning before 10am.
  • Reviewer
    Location
    Catford
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Just the worst imaginable customer service. Rude staff that leave you endlessly on hold. They pass you around various agents with no handover. Repeatedly ask security questions. They go out of their way to make ending the contract as difficult and painful as possible. Spent 50 minutes on phone today. Don’t intend ever to have dealings with them again.
  • Reviewer
    Location
    Luton
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Horrible services.
  • Reviewer
    Location
    South London
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    This company chaotic and has the worst customer service I have ever come across. I have had no internet for 9 days now. There is no big problem. Openreach turned up saying they needed to reposition the external cable as it was lying too low. Trouble is they didn’t “reposition” it, they disconnected it and left the cable lying in my driveway. Said the only way I could get it back on was to contact Talktalk. So I did immediately and have spent hours every day since trying to contact someone at Talktalk to get it reconnected but this is proving impossible. Every single day they say it’ll be done in the next 1 to 3 days. We are now on day. NIne. This is actually making me I’ll now as I cannot work without the onterney and have no idea when, or even if, they will reconnect me. AVOID at all cost.
  • Reviewer
    Location
    Doncaster
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      2 stars
    Comments
    Absolutely atrocious. An intermittent service handled by disinterested foreign idiots at "customer services".

    Broadband was patchy although speeds were very good when it worked. No notification when I went out of contract so payed a rediculous amount for a while. I moved home and I moved my services accross but they couldn't supply fibre so they CANCELLED my contract with NO PRIOR WARNING.

    "Customer services" would not let me cancel and kept shoving offers down my throat and kept getting things wrong because their English was very poor and they had no interest in helping from the start.

    Called BT, straight through to someone in the UK. Stay away from talktalk, because that's all they are; talk.
  • Reviewer
    Location
    stockport
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      3 stars
    Comments
    Customer service is appalling.
    You wait for 30+ minutes to speak to an advisor and then they cut you off. They know your number, and email but they do not bother to get in touch.
  • Reviewer
    Location
    Crewe
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    I logged in to my Talk talk account. There is an option to postpone the payment.by 1 day. Accepted and received a confirmation email. The next day I got an email saying that I had been charged £12 for late payment. After 5 minutes I called customer service. The lady who answered had to talk to her supervisor and confirmed that they would not add any fees to the bill. My next bill was increased by £12!!! The customer does what he wants anyway. I will never use their services again and would not recommend them to anyone
  • Reviewer
    Location
    Harow
    Reviewing
    TalkTalk
    Date
    Ratings
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Charged unfairly £144!
    I had a broadband and landline contract with with Talk Talk and because lately the internet connection was dropping very often I had to call customer service to cancel however they persuaded me to take on another contract "fibre contract" that apparently would work better and that I would have another 20 days cooling off etc.
    Because the internet had same issues I decided to cancel the contract being assure over the phone by Talk Talk that there won't be an early exit fee etc.
    However after another month I received a bill with £144 early exit fee!
    After calling again the costumer service they said it's the fault of new provider, Virgin Media, because they did not switch within "cooling off" therefore Talk Talk considered the cancellation on disconnection day and not the actual phone call requesting the cancellation.
    Stay away from Talk Talk!!!
  • Reviewer
    Location
    kent
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    My review is about customer service, I had a representative ring me, most of the time I could not understand a thing she said,about a week later I recieved a package from Talktalk, it was a box containing a device so I could watch films, I never needed this Item as any films I wish to watch I get on Sky, so I put it away unopened in a safe place, I was moving home in mid December2014 so I contacted Talktalk informing them and ending my contract they said I had this box which I had to return, they sent me a return envelope which I duly put it in and took to the Post office, moving on with this Saga Talktalk said they never received it so I would have to pay for it, so back on the phone on a call that lasted 45 mins I was told in no uncertain terms by a supervisor it was my fault that they never recieved it an I would be charged for the item, be careful dealing with Talktalk as they seem to change the rules to suit them.
  • Reviewer
    Location
    South east
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Reliability
      2 stars
    Comments
    A while back TalkTalk were 'hacked', got nuisance calls from India, TalkTalk claimed my account was not 'hacked' so it was not their fault, to avoid the possibility of being sued.
    Line went active two weeks after the given date, was excited to have have broadband for £17 per month, it's currently £25.25 which is a big jump but still cheaper than the rest bar 1. You get what you pay for was never more relevant. When broadband is stable it is acceptable but, it is rarely stable, unable to connect is a very frequent frustration and calls to the service centre result in a merry go round of limited narrative. My first router had a faulty ADSL socket where I had no connection at all most of the time, the service centre did not have the narrative for this fault which they could not comprehend. Eventually I learned of the forum and you can only get your issues dealt with in the forum. It took a staggering 4 months to get my router exchanged... ... FOUR MONTHS!
    When it is stable you have the wonder of dial up speeds of around 800kbps, the odd part is when you do a speed test it claims (for myself) around 5mbps which is crafty connection speed, but it ends there and 800kbps is your lot.
    Streaming is OK if you let it buffer before you watch. Online gaming is also OK if you don't mind occasional disconnections and wait a long while to download your game at between 300 to 800kbps :/, if there are several users online it is definitely no better than dialup.
    The lure of cheaper rates is a good incentive to join TalkTalk but, you are very quickly disappointed and very frustrated throughout the contract. My phone has been down and it has taken a week to fix by BT openreach. The service centre can tinker with your connection in India, combined with BT this is very suspicious why the service is so poor and a service engineer be offered for £85, which seems to vary apparently .
    I am at present initiating a switch of service provider to free service, just have to pay for line rental, being free may make it no better than TalkTalk, but at least it won't cost me anything to be frustrated and the contract length is multi option and can move on if I am dissatisfied... ...Farewell TalkTalk, at no cost will I ever burden myself with your frustrating service again.
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Worst customer service I have ever experienced. Stay well, well away.

    TalkTalk proceeded to cancel my account 20 days too early, leaving me without internet (I work from home). They tried to reactivate my account but then messed up again meaning I have had to spend 3 hours being transferred between customer service staff, who do not read the notes, and explain over and over again the position I'm in.

    I will never use TalkTalk again, or recommend to anyone.
  • Reviewer
    Location
    Swansea
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    It breaks down often, in many cases, on a daily basis. It’s vwry unreliable. For the cost, I would expect a better quality of service
  • Reviewer
    Location
    Doncaster
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Stay away from this company. I was with plusnetFibre and had no problems however I wanted to save some money so want with talk talk basic Internet. On the day it was to change over the Internet Internet didn't start after several phone call and several tests Sent down the line. They sent a telephone engineer out who informed me that it was a Internet problem (never) so they sent a BT telephone engineer out to me. Who again told me the problem was an Internet problem (again never) so he sent a BT Internet engineer out. How sorted out the problem who told me that the problem was that talk talk had not given them permission to connect their line to our line and the problem was at the exchange. Which he sorted out for us. Bare in mind that it worked perfectly with plusnet I have now received a Engineers bill for £65. Been very unhelpful since.
  • Reviewer
    Location
    york
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    Over charged every month, promised refund never received it, billed for parts of package we were assured were free,they dont understand plain english when you phone up to complain about over charging absolutely dire company to deal with. Counting down the days until we can get out of contract
  • Reviewer
    Location
    Windsor / Maidenhead
    Reviewing
    TalkTalk
    Date
    Ratings
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Absolutely appalled at the lack of customer service. Have no use of You View box for over 4 months. No compensation or reduction in payments unless I sign up for a further 12 months. So the attitude of this company is we will only give you back what you're owed if you allow us to deliver a bad service for another year. No thank you. ... can I suggest you up your game and consider your customers more. Your reputation is getting worse by the day! Disgraceful.
  • Reviewer
    Location
    Lancashire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      3 stars
    Comments
    I have four TalkTalk email addresses and have been with them for several years. I am now on a monthly rolling contract.
    Without me changing any of the settings, the only way I can now receive and send emails from one of the addresses is to use webmail. This means it takes longer to view a message and I This means it takes longer to view the message as I have to keep scrolling down the page. Had a long phone call and finally told it was not a problem of TalkTalk. Have also had a letter explaining what I could do, which I have already done. Later this year I intend changing my ISP so it will be good bye TalkTalk
  • Reviewer
    Location
    South Shields
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    Haven't had any problems in speed but the customer service is a disgrace, moved into my new property and rang them to change the address over and they still say they can't verify my account with my new address, I've had to ring them 3 times just to take the mobile bar off my landline. Wouldn't recommend them at all
  • Reviewer
    Location
    Newcastle
    Reviewing
    TalkTalk
    Date
    Ratings
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    The worst WIFI company, paying $50 a month just to not even be able to use my wifi properly. Anyone thinking to choose TalkTalk will be the biggest mistake. They scam people and beg them even face to face to choose their services LOL NEVER CHOOSE THIS BS COMPANY.
  • Reviewer
    Location
    Oakham
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      3 stars
    Comments
    Told speed wold be 60 ish actual 25
  • Reviewer
    Location
    Southampton
    Reviewing
    TalkTalk
    Date
    Ratings
    • Speed
      2 stars
    Comments
    Absolutely awful company! Have had consistency issues from day one and yet it has taken countless "tests", half a dozen calls and several months to get an engineer to even come out!
    The customer service is an absolute joke! This evening I phoned about an the ongoing complaint about consistency and the "manager" I was speaking to assured me that I did not need an engineer, instead, many tests to work out what was actually wrong with it. I told her and insisted that all I needed was a refund and an engineer to come out. After countless tests and 55 mins on the phone, she reluctantantly told me that I did indeed need an engineer. I couldn't believe it. Worst company ever! Steer well clear in my opinion!!!!!!
  • Reviewer
    Location
    Manchester
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    I have am willing to go to court..they haven't followed instructions of making sure my contract is not renewed.it ended on 31st Dec 2022.rung up after a long wait .thought I was getting some where but phone went down.i contacted them.on chat.spent lots of time argueing .so that's y people can't get through.i told them.i will be cancelling direct debit.as I don't want anymore .Once ended.please do not have they r trying to get me to pay more money .After stating I don't want to renew contract.i have turned it off at mains.this company should be closed down.i have a new company to install new board band.acting dishonest by not doing what is asked .then billing u.
  • Reviewer
    Location
    Uk
    Reviewing
    TalkTalk
    Date
    Ratings
    • Customer Service
      2 stars
    Comments
    Internet speed is shocking really I advise everyone thinking of joining talk talk to go somewhere else. The worst internet we have ever had.
  • Reviewer
    Location
    UK
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Customer service is just horrendous. Spent nearly an hour on the phone as they just can't understand what I was saying. Had to repeat the problem several times and speak to several people. Still don't know if they actually understood what I meant, as whenever they repeated back they had just completely misunderstood. The broadband is actually fine, no co plants there, this was a account/billing query and the inability to speak to someone in the UK is a real problem as the language barrier is just too much.
  • Reviewer
    Location
    Wray
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      3 stars
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    OK if nothing goes wrong
    Now it has it is hopeless
    I've had no service or barely 2mb since 17th July. Talk Talk blame BT, BT blame Talk Talk
    I've switched to BT fibre as good offer now , as they are phone provider, there can be no doubt who is responsible
  • Reviewer
    Location
    Aberdeen
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      1 star
    Comments
    Very bad experience overall - strongly recommend to avoid at all cost!
    Basically, the error/issue with the TalkTalk system resulted in multiple attempts to set up the direct debit - which cost me me a lot of time on the telephone, trying to explain the same thing to different people from customer service. Succeeded at avoiding late payment penalty charges - that’s what i thought until i got a massive bill from my mobile phone company for calling TalkTalk customer service!
    After spending more time on the phone with customer service (2hrs!) i was promised to be called back by the CEO office - this never happened and i am left with a massive bill, which was due to TalkTalk’s system error!!!
  • Reviewer
    Location
    Croydon
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    very poor customer service, I have no internet access for 2 weeks and still not fixed. very disappointed
  • Reviewer
    Location
    leicester
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Am looking for new supplier.The customer service agents are very nice but they arent actually able to do anything.
  • Reviewer
    Location
    Northern Ireland
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Had broadband installed on offer at 17.70 per month including line rental (the main reason I went for them in the first place). This was fine for several months until I was moving home. I had to start a brand new 12 month contract and almost £10 was added on all future monthly bills. I found this quite sneaky and disappointing. Would have been happy to pay a fee for moving, but feel my original contract should have been honoured.
  • Reviewer
    Location
    Billericay
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Hi. I am SO pissed off! I will give a bad review on talktalk wherever possible! Your staff are completely unprofessional and clearly do not understand the processes well enough to deliver successful customer service!
    I applied for a home move, now im not moving home anymore. I contacted talktalk and had the home move cancelled which i was told was successfully cancelled. I specifically told the woman that i DO NOT WANT MY INTERNET GOING OFF AT MY CURRENT ADDRESS because i am working from home and have children trying to access homeschooling! Yesterday my internet was disconnected regardless but my landline was still working. I contacted talktalk AGAIN and after nearly an hour of needlessly having to check the router etc i was told an engineer would have to replace my router, which i informed the woman AGAIN that it's not a physical problem with my router but a technical problem with my connectivity! She then transferred my call to someone else who finally explained that i had the "move" cancelled but not the "disconnection" which i understand now. I asked her to reconnect my Internet and she said it should be connected within 24hrs. Its now been over 24hrs and my landline is now disconnected!!!! I contacted talktalk once again, to which the lady now says my ENTIRE ACCOUNT has been deactivated! MY ENTIRE ******* ACCOUNT!! Now they have to come collect my landline and reissue an entire new everything! This is SO unacceptable and frustrating!! No one at talktalk knows what the hell is going on! Is there anyone anywhere on your staff list that could possibly tell me how to put my internet back on, please!
  • Reviewer
    Location
    East Kilbride
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      3 stars
    Comments
    When I was with Tiscali my line speed was 1.6 mps now since TalkTalk took over it is 1.0 mps. I have contacted TalkTalk CSD, as much use as a chocolate teapot - got nowhere. Heyho!
  • Reviewer
    Location
    Norfolk
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Not good for e mail. I am fed up of trying to access my e mail account. First thing in morning it is not too bad at all but in the evening its often poor - even at 10pm. I am fed up of watching the circle go round and round waiting firstly for e mail account to open and then for actual e mails to load. I gave up tonight, after 20 minutes of trying to access e mails I had had more than enough. Crazy thing is we have paid for extra fast service. Sometimes it is better to pay more and get better reliability elsewhere. Although from what I hear many suppliers have issues of some sort or another.
  • Reviewer
    Location
    lincoln
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      3 stars
    Comments
    I have had a big problem with spam. I contacted TT and eventually I was past on to someone in the ceo office. This person emailed me and said she had tried to contact me but when I checked the phone there were no calls or messages that day. Her email was timed at 12.45 pm when I had asked to be contacted after 1pm. She left a number for me to contact her and I left messages and tried the number a few times and always got the answer phone but no one ever rings back. I did receive a half hearted email apologising for the delay but two weeks on I haven't yet spoken to the woman. So much for customer service.
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Talk talk TV is so slow I wish I never bothered with it!! Simple channel changing is so slow you could make a coffee and still have to wait for the screen to load!!! If you go out all day when you want to watch tv an app like Netflix it say internet is down it’s just a waste of time!! Save your faustration and go with another supplier!
  • Reviewer
    Location
    TIVERTON
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    My problem is not with talktalk but with the failure by openreach to maintain my line. I used to be able to get 3.5 mbps some years ago, but open reach's failure to fix problems on my line mean I now get 2.2 to 2.5mbps.
  • Reviewer
    Location
    Northwich
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Speed
      2 stars
    Comments
    I've subscribe talk talk specially because they have a nice boost for international calls, the internet is not great at all. But so far I didn't have my phone working and if in one month i'll not be able to call I'll make a complaint and finish the contract.
  • Reviewer
    Location
    Mansfield
    Reviewing
    TalkTalk
    Date
    Ratings
    • Customer Service
      2 stars
    Comments
    Supposed to be on fast fibre broadband it's mickley mouse no consistency whatsoever. 1.8 up load speed today! Rang to complain few weeks ago and we managed to get to 35 upload ,fabulous but that didn't last long!? If not sorted soon moving to another supplier.
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Ratings
    • Speed
      2 stars
    Comments
    Horrible service, dont let the price lure you in as they will try to milk you for every pound you have.

    Their customer service is horrific, and dont get me started on internet speeds.

    Ever since I left them I feel so much better.
  • Reviewer
    Location
    cookley kidderminster
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    broadband keeps going off when the phone rings
  • Reviewer
    Location
    Coventry
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    I signed up with talk talk because they were the cheapest but it was a huge mistake. Their customer service is so bad that I stopes complaining. For 4£ extra.... I encourage you to forget about this awful company.
  • Reviewer
    Location
    fife
    Reviewing
    TalkTalk
    Date
    Ratings
    • Customer Service
      2 stars
    Comments
    I have standard wifi from talktalk, not fibre, and can say the service is dreadful. it may be a cheap rate but it is not worth it. I regularly have no access to the internet and have spent over 3 hours on the phone with talk talk this week trying to sort out problems. DO NOT GO WITH THIS SERVICE.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.