TalkTalk Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.

Recent Customer Ratings for TalkTalk

  • Satisfaction
    2.8 stars
  • Customer Service
    2.7 stars
  • Speed
    2.6 stars
  • Reliability
    2.8 stars

Based on 5041 customer ratings since 2020-05-14 (Show all time ratings)

Visit TalkTalk   Read our TalkTalk buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

6,115 Customer Reviews over 153 pages

  • Reviewer
    Location
    Suffolk
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I have found Talk Talk to be the cheapest and most reliable, never having a problem and managing to upgrade and getting a great deal! I had Sky which kept dropping the internet so found the next cheapest and has been great!
  • Reviewer
    Location
    Cumbria
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I get fantastic speeds day and night, roughly around 15Mb. The service is great and I use the forums rather than the phone if I need something. It gets done a lot faster. The price is extremely good value, and includes everything I need. I don't have any disconnections or cut outs, its always stable and there if I need it. Absolutely no problems.
  • Reviewer
    Location
    South Yorkshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I live in a rural area, and after looking through these reviews I've come to the conclusion that my talktalk fibre optic broadband must be faulty. I get just over 33mb which is only 5mb down from the 'upto' 38mb advertised, I am a mile away from the exchange in our village, not a problem. My phone connection has been perfect. I have the plus tv package. The YouView box that talktalk supply isn't the best, just ok there. I have my tv, blueray, Sky, YouView and my AV reciever plus my computer and multi mobile phones conneted to the internet 24/7 and not a hitch when watching films on netflixs, youtube etc. I must say the service, for me, is excellent. I've been with talktalk for over four years.
  • Reviewer
    Location
    Liverpool
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I have a great deal with phone included and the broadband performance is second to none. Never goes down and I can download at very fast speeds no matter what time of the day
  • Reviewer
    Location
    Tadley
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Been with talk talk for years now, left BT as there service was terrible they limited my broadband speeds all the time and would not admit it. In the end I decided to switch looked around and not trusting any providers I went with the cheapest which at the time was talk talk, started with there adsl service wasn't quite as fast as what BT provided us but they didn't limit speeds at all so was very happy. Then I moved to another area switching my service to another house was super simple decided to go to fibre wanted the fastest they provided but the lady on the phone advised me that in my area the medium fibre was the fastest they could offer so it would be cheaper for the same service (was very pleased with this) since having there fibre still not throttling my speeds at all and has been reliable the whole time. Then Thursday last week my phone and BB stopped working, left it Thursday thinking maybe it will get fixed, Friday no joy so phoned up Friday about 5pm all automated just gave my phone number, they immediately diverted calls to my mobile. I didn't expect anything to happen over the weekend as I assumed it was a line fault, first thing Monday morning engineer turns up at the door and two hours later it's fixed. As it turns out it was BT open reach that had used my line for someone else's house. The only thing that talk talk could do to improve my service would be to get rid of BT all together (I know this isn't possible)
  • Reviewer
    Location
    Derbyshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Be for I had the normal braudband and was getting 6mbps off peek and on peak I was getting 1-2mbps so I upgraded to medium sized fibre, witch instead if all copper cables its fibre to the green box down the road then copper cable to my house. Full fibre is no copper cables at all witch it better. but my medium fibre speed im getting it 32-38mbps off peek and at peek times like between 6pm and 9pm I get about 20-30mbps witch is plenty for me and no more buffering..so WELL DONE. talktalk you deserve this good review.
  • Reviewer
    Location
    Chiswick
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Excellent service, very easy to navigate into "your account" section, calling options and boosts very clear and easy to select.
  • Reviewer
    Location
    Nottingham
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    4 years ago my TalkTalk was not at reliable. They sent an engineer who tuned the line and everything has been perfect since. The visit should have been free because there was no fault my end but they did charge me. However I rang them up, they admitted the mistake and refunded immediately. Be polite and understanding - we all make mistakes. I don't normally ring them I use their message service - again just be polite and patient and they will sort everything out. When my contract is up I message them and they sort out the best price without having to haggle (unlike Virgin). I've renewed my contract 3 times now and each time the price has got cheaper - they are very competitive. They also guarantee no price rises during your contract.
  • Reviewer
    Location
    Liverpool
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I had the pleasure of speaking to customer service provider Mary - Jane, she not only conducted herself to the highest of standards but was extremely polite and helpful. I had the issue that needing sorting fixed within a matter of minutes and all her best efforts were focused towards ensuring i was happy with the service and protecting my services in the future. REALLY IMPRESSED, THANK YOU!
  • Reviewer
    Location
    Brighton
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I moved house on the Saturday after lockdown and I cannot thank Talk Talk enough for the great service provided. When I phoned up about moving, I got brilliant service, and was moved to a better and more suitable contract. Also, because of the way Talk Talkalk is connected, I could still watch all my recordings on my Talk Talk box before connection. I got a call from a connecting engineer and he talked me through the process of connection. Then Talk Talk checked my lines for speed, and transferred my phone number without any problems. Thank you Talk Talk for being there for me during the start of lockdown when it was very hard to get any services.
  • Reviewer
    Location
    london
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Ive been with talk talk for nearly 4 years and I haven't had any problems with them. When I joined they lived up to their word and the deal started on the day agreed. On renewing I rang and was advised wrongly on the deal I wanted, but when I foned again the guy advised me the right deal and explained the deal and the extras I got with it.
    The b/band speed has been fine for us, we just had to add fibre, to pick up the sky channels. I've always found them helpful and knowledgeable and explained everything and any price involved.
  • Reviewer
    Location
    durham
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    switched homes with talktalk the line was activated on the day i was promised and bt engineer come to the house fitted new sockets and tested speed i pay 76 but i recieve between 76 to 80 been with talktalk since the start and never really had much problems ditch their own routers of my personal experiance there rubbish go buy your self a good make vdsl one instead
  • Reviewer
    Location
    london
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Super service. Good speed. Loving the 100 pounds worth of vouchers we can spend in iceland !
  • Reviewer
    Location
    derry
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    in my opinon i have never had any problem with talk talk and they have been great i get 79 down and 18 or more up most of the time...and im only payin under 40 a month so all and all realy good for me
  • Reviewer
    Location
    Birmingham
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Very impressed,it was easy to register over the phone and had a call just before the installation.The broadband and phone was installed within half an hour and the broadband is super fast at a great price.I used to have Virgin media and this seems the same,very fast.I don't get the negative reviews!
  • Reviewer
    Location
    St. Andrews
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I'm not one to review, but felt compelled to with regard to my talk talk broadband. My contract with another, shall we say 'leading internet provider' and looked around a bit for a better deal. Long story short I chose Talk Talk and tentatively signed up. Fast forward a month, the speed is as fast as my previous provider and (here's the really good bit) it is HALF THE PRICE! I really couldn't be more pleased, and had to share it with people who are midst searching..
  • Reviewer
    Location
    Hastings
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    From the start Talktalk have been amazing and I have have never had such a great service from a telecommunications company. They kept me upto date by text and email every step of the way. Now they have cancelled my EE service and I'm 8 days in my Talktalk which includes fibre, landline calls and a sim card. Straight out of the box it ran 26mb/s but after a week of them tweaking it I am now running 37mb/s. I'm so pleased I changed to Talktalk they have been perfect and the services and speeds are great. I will be staying with them and I've never been happier.
  • Reviewer
    Location
    Leeds
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Very good, good speed and there's 4 tablets on at a time in my house.it was running but slow a few months ago either sent engineer out he didn't turn up but the speeds have been good again and received £50 for engineer missing my appointment
  • Reviewer
    Location
    staines
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Decided to give Talktalk a go mainly on cost. Changing over was painless and seemless. No complaints on reliabilty or speed.
    10/10 so far. Im happy I changed.
  • Reviewer
    Location
    Letchworth garden city
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Having been a customer of both sky and virgin before joining TalkTalk I can honestly say I am delighted with the service. It's cheaper, more reliable and faster, I have had no problems. Thank you, would recommend TalkTalk to everyone.
  • Reviewer
    Location
    Clitheroe, lancashire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I was initially with Vodaphone broadband but I left them as the connection was awful. I switched to talk talk and I have to say I don't think I will ever go back to any other broadband. My broadband was installed on the day it was supposed to right on time, the engineer was very friendly and quick. It said in the leaflet that it would take a few days for the connection to be strong however the connection was fantastic a few hours after he installed it. Connection also comes everywhere in the house and my house is a decent size. Over all very please with the service and product, would certainly recommend it if you are looking for something affordable and reliable!
  • Reviewer
    Location
    bournemouth
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    renewed my contract for the fastest fibre a few months ago. have had absolutely no problems with talk talk. the service has been fast with an average 50mbps and no dropouts. only used their customer service when negotiating renewal and a week ago when orering the new wifi hub, everything was very efficient. would recommend them to any user.
  • Reviewer
    Location
    Cornwall
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I guess that I must be the exception that proves the rule. Change over from BT (at least three price rises in a year) due for 26 July 18 equipment arrived on 24 July 18. I can honestly say that I did not notice the change over, except for my landline going down for 5 mins. On contract for 68 meg+ checked my speed half an hour after the change over presumably took place, I was getting 58.4 and that should increase over the coming days. At this point 18 hours in I am that most exclusive of customers completely satisfied.
  • Reviewer
    Location
    WORKSOP NOTTS
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I have found TT perfectly OK, apart from the October scam last year (which I spotted straight away) TT has served me well. Price wise can not be beaten, speed for fast fibre is good. Whenever I need customer support (which is rare) always satisfied me. I know TT has had some bad feedback BUT I talk as I find. I have NO connection with TT just a satisfied customer.
  • Reviewer
    Location
    South yorkshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    After some initial problems I eventually got in touch with someone called Anita and I cuold not fault her S he solved the problem the following day She is a credit to talk talk it is a shame the rest of the people I spoke to are not as efficient Look after her and your company will be a lot better for it. Well done
  • Reviewer
    Location
    Deal, Kent
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I don't usually review anything, but my recent experience with TalkTalk was so impressive that I wanted to give my experience which was so different to many here.
    I did have a problem a year ago with my TT router dropping out. TT arranged for Openreach to check the cables and a new external drop line and box were fitted. It didn't cure the dropping out completely, so TT sent me a new router which worked perfectly. I've recently upgraded to fibre and TT's latest router on a very reasonable deal. Communication with TT was as good if not better than I've had from any utilities service provider and the end result is amazing. I'm so impressed I feel compelled to report that not every situation and experience is the same no matter who we deal with.
  • Reviewer
    Location
    Cambridgeshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I have been with TalkTalk so long it used to be Tiscali. I am very satisfied with the service I get from them. The new chat on customer support may be slow to respond but you get through to someone almost instantly.

    Speeds have usually been above what they say. I pay for 76Mbps but usually get around 79 to 80.

    The only problem I have ever had was the Router started to play up after about 2 years. It kept disconnecting or going very slow. so I bought a new one.

    Moving home was a perfect experience too. you tell them when you want to cancel at your old address and when you want it to start at the new one.

    The engineer came round and connected a socket and tested the line and was gone in about 15 mins. Then a couple of hours later everything was up and running. Speed was up and down for a couple of days but no problems since then.

    I would definitely consider buying your own router for the VDSL as a good one from TP-Link has many more useful features.
  • Reviewer
    Location
    Southend-on-sea
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    have just started broadband package with talk talk but so far their customer service has been superb and speed of connection is way above what I expected. hope this continues.
  • Reviewer
    Location
    Glasgow
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Seen so many people that are quick to leave a terrible review when they are having issues but not so fast to leave a good one when happy. I made the move to TalkTalk from BT cutting my bill down by almost 2/3. The speed is exactly what they promised and I am so happy with my choice even though I was hesitant due to the bad reviews. Great service!!
  • Reviewer
    Location
    highland
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Changed from BT to TalkTalk 4 days ago with no problem at all. It was changed over at the time arranged and I was extremely surprised how straight forward the whole process went considering some of the negative feedback. The speed of the internet was as promised and stays pretty much stable with the extra security on phone and internet an unexpected bonus. Overall I am extremely happy with the cost of my package and would not hesitate to recommend TalkTalk
  • Reviewer
    Location
    Middlesbrough
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    customer service is amazing
  • Reviewer
    Location
    S.london
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I have been with Tiscali/TalkTalk for many years & I can say hand on my heart that I have had 99% great dervice, the 1% is when I first signed up wirh tiscali
  • Reviewer
    Location
    S81 0EE
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Can't fault speed or service & price unbeatable, been with TT for some years.
  • Reviewer
    Location
    East Midlands
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I know many people seem to have problems with TalkTalk but that is not my experience at all. Every time I have contacted their overseas call centre I always get what I can only say is 'world class' service and that is not me being naive or an irregular user. Much better than my experience with any UK based call centres. Always knowledgeable and they follow up issues. Perhaps I must be just luckly. I have had horrific experinces with BT and 'so-called' BT companies who have mis-sold services to me in the past. I deeply regret giving in to the BT sales pitch about 10 years ago and thankfully was back to TalkTalk within 3 months (with compensation payments from BT for mis-selling).
  • Reviewer
    Location
    Runcorn
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I have just switched to talk talk and I have to say I have received excellent service from the beginning of my contract Nothing has been to much trouble staff have been helpful and provided clear information when I have needed it. Thank you for making my switch so easy
  • Reviewer
    Location
    Southport
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I signed up with Talktalk in January 2015 and can honestly say I never had a problem with them. On 3 occasions the line/broadband went down (2 of these caused by BT Openreach) each time the faults were dealt with fairly quickly. Now the price is going up at the end of my contract, so I am looking to get a new provider with a faster speed. However, having read reviews on other providers I may just stay where I am. (If it aint broke then don't fix it)
  • Reviewer
    Location
    Thompson
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    my activation date was on the 14th, On the 15th, morning, i had no broardband as was straight onto the phone, few days after i had a TalkTalk openreach technician to my house, who then went on the phone to tell them everything, they escalated the issue to the orders department who rectified my issue on saturday the 18th.

    now have flawless internet, customer service was incredibly, very polite and helpful. I chose to give TalkTalk a chance and so far, it seems to be going great.
  • Reviewer
    Location
    Essex
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Fantastic broadband even with all of the devices we have connected to it.
    Also both of us have a brilliant mobile contract.
    Thank you for the fantastic customer service over the years! And thank you, Che for the excellent, fast customer service call.
  • Reviewer
    Location
    Glasgow
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I just wanted to say I am so far amazed at this provider. I also wish to include that I am so happy that I made the decision to drop my £120 a month sky tv and broadband package at 0.1mg download speed for the £5 per month 28mg talk talk speed. I can't believe it. Our internet no longer feels like dial up. Also we were promised love to shop vouchers (I was expecting at least a 6-8 week wait like other companies) NOPE ! Got them less than a week after our supply switched. So far MEGGA impressed, delighted I made the decision to switch and long may this great service and happy customer relationship continue. Give this provider a chance. If you end up like me it will be the best decision you've made regarding providers ever !!! Thanks talk talk !!!!!!!!
  • Reviewer
    Location
    Bedford
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    Comments
    I just would like to say that I found customer service really friendly and helpful... I've read your opinions bout broadband and I've decided to cancel my contract with them... But I cant say that customer service is rubbish as some1 ve said ... They r lovely:)

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.