TalkTalk Broadband Reviews

Been with talk talk for many years. Recently price increased due to end of contract. Offered better price if upgrade to faster fibre. When we did slow speed. Line test showed fault. Engineer booked but didn't come.Waited in all afternoon. On calling they said engineer came but couldn't gain access. They charged £30 for missed appointment although we WERE in. Feel as though I have to prove I was in my own home. Terribly disappointing customer service for a loyal customer? will get out as soon as I can. Avoid at all costs!

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  1 star
• Reliability
  2 stars

Appalling service
do not go with them

3 times I had to call 5 hours later spoke to 3 people still not done anything they said

Unbelievably atrocious.

Statements like, "void the contract and delete my details," and, "I am no longer a customer of talktalk," are apparently not clear enough to qualify as cancellation.
But they won't tell you this, they'll wait two years, sell off a "debt" to collection agents, and claim they have no evidence of your statements..because they deleted the correspondence, the complaint and the accompanying message chain.
Never have I been so glad to be a hoarder of correspondence.

I'll shortly be taking talktalk to court.

Do not ever enter in to a contract with talktalk, they will not provide what they promise, they will obfuscate and outright lie, and they will ignore your requests to cancel.

Never has a company been so deserving of a negatively starred review.

• Satisfaction
  2 stars
• Customer Service
  1 star
• Speed
  1 star
• Reliability
  1 star

Speed and reliability is absolutely appalling. I have contacted customer services on several occasions and become increasingly frustrated with the way in which they try and fob me off with feasible excuses and tell me that I need to upgrade to fibre rather than to try and resolve my problem.

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  1 star
• Reliability
  1 star

If I could sue them for false advertising I would there isn’t a day goes bye that this awful broadband service isn’t down so much so I’m on first name terms with their engineers you should avoid at all costs you will only be giving yourself another problem as if life isn’t bad enough with your business can’t be done because your chasing engineers you can’t stress enough to avoid never ever go near this crew of inept suppliers.

Was with Talktalk for a few years and honestly, I think the only reason for it was the cheaper price... I had the broadband only package which was fine for me. It worked alright for a good while - not the fastest speeds around but it did the job. The trouble started around 6 months before we finally left - the connection got very unreliable - it would cut out frequently, streaming anything uninterrupted just didn’t happen. We got an upgraded router and things seemed to be ok for a little bit until the trouble started again - at the end we literally had to message them every day as we could not get online for hours on end. As this happened after i came back from a holiday, suspected i could have gotten capped due to inactivity although they claim there are no caps... The customer service was not helpful at all - not one of them could tell what the problem was and on a couple occasions i was just given instructions how to connect to wifi on my smartphone... seriously?! Although our connection would coincidentally get restored once I’d message them... An absolutely infuriating experience. Have moved on now and couldn't be happier. Hopefully don’t have to deal with them again.

• Satisfaction
  2 stars
• Customer Service
  2 stars
• Speed
  1 star
• Reliability
  1 star

I was one of TalkTalk customers.I havent been a customer since a year Jaunary since their broadband speed is terrible.
I found out after one year TalkTalk charges £36.95 per month now comes up to £547.86
Now TalkTalk they are messing around and avoiding to refund the amount.
When you switch to TalkTalk think before doing so.

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  1 star
• Reliability
  1 star

Absolutely shocking, avoid to all extend! They will shut you off if you want to cancel, and absolutely DO NOT sign-up via phone. Get everything in paperwork! as I was lied to about the T&C.

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  1 star
• Reliability
  1 star

We've been with TalkTalk for five years now. I know they get a bad rap, but I honestly can't fault them. I had an issue with the phone line that did talk a while to get sorted, but the fault was at the exchange so the blame there lies with Openreach, not TalkTalk. I get consistuant 70Meg download speed and 20Meg upload in my North Essex village, so speed is good. They even sent me the latest router free of charge as a sorry for the phone fault.
My only slight annoyance is a lack of UK call centre. The staff in the Indian call centre do try their best, but they can be hard to understand at times.
Prices are very good too. Much cheaper than BT and many others. Overall, very happy with the service.

• Satisfaction
  5 stars
• Customer Service
  4 stars
• Speed
  5 stars
• Reliability
  5 stars

Service drops out all the time. Dealing with their customer service is a totally miserable experience. DON'T use them. If you have a problem it is actually easier just to switch provider than try to resolve it with Talk Talk.

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  2 stars
• Reliability
  1 star