TalkTalk Reviews

Such a headache! Service (connection and customer services) is abysmal and systems are constantly down

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  1 star
• Reliability
  1 star

1. organised wifi to go live on 26/03/19- It didn't go live
2. Rang Talktalk organised engineer to attend on the 29/03 between 8am-1pm rang at 9am to be told that no appt has been scheduled and I would have to wait for an engineer to come on 2/4/19
3. engineer attended and connected wifi.
4. tried to watch Netflix- lagged, buffered, picture quality terrible.
5. received an email from talk talk for a bill of £20 - my normal bill was set up as £17.
6. I rang talk to to say my wifi barely worked and to ask why I was being charged £3 extra. I was told that the charge was for wifi from the 26/3- 31/3 I informed them I didn't have wifi at this time because an engineer didn't come and im not happy to pay bill as the wifi was awful.
7. I was told it was investigated and they would ring back between 2-4pm on 9/4- no-one called.
8. it is now the 10/4 I have rang them as no-one contacted me. I have currently been on the phone for 1 hour 4 minutes.

Hoping the bill thats due to come out on 12/4 will be cancelled but I doubt it will.. I am apparently getting another call on 13/4 but I doubt it.

Also I have been told they did a test and all wifi speed is fine so insinuating that I am lying I guess and im not sat here with laggy buffering wifi that I can only get in the living room.
if nothing is better by the call back this Saturday I will be cancelling and going back to sky.
SAVE YOURSELF THE STRESS

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  1 star
• Reliability
  1 star

I've got the new talktalk hub just over a month or so today the hub caught fire, rang talktalk to tell them what happened, after trying to explain to one of their representative, only to be holding on the phone for half an hour I wasn't put on hold the guy was ignoring me until the phone cuts.
Ring them back again speaking to one lady I've told her that the hub they've sent me caught fire, she didn't have a clue what that means. If a person doesn't know what caught fire means they should not be working in any organisation eventually I was put on to someone else who told if I wanted a new hub I would have to pay them £25 one even told me to plug the hub back in so he could run a check on it how dumb can these people be.

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  1 star
• Reliability
  1 star

Talktalk broadband is CRAP
Always running slow or going off
Internet channels freeze spoiling entertainment and games online take ages to load then broadband drops out during a game
TALKTALK IS A JOKE
My advice.........
DON'T EVEN CONSIDER TALKTALK

TOTAL GARBAGE

With call centres based in phillipines and South Africa what a shambles. Help is appalling.

• Satisfaction
  3 stars
• Customer Service
  2 stars
• Speed
  3 stars
• Reliability
  5 stars

Took this contract out was one of the worst decisions I made. Two ppl using devices (for social media and google-not films,music..etc) and the speed is socking.So slow we would end up using all of our 4g in the first couple of weeks at home!Complained several times, the cables "were fixed",promised a refund when the internet was down for a whole month and nothing happened! Now my contract ended today and I messaged them (again from 4g as there is no internet-last time I called them I had a bill for £10 for calling them) and all they could say is we apologise but no refund,no compensation and when I told them I want my contract terminated today, they told me it will finish when the new provider takes over and there is nothing they can do!!So after paying for months for nothing I have to pay for an extra week for nothing even tho my contract is finished and I asked them to terminate it!!!
ABSOLUTELY SOCKING!!!
And I was trying up a message (for like 2 mins)to a guy I was chatting to on the site about the contract and he said he hasn't heard from me for a while so he closed the window!but there is a line that appears in bottom of the window when the the other person is typing so he saw that I was writing a message like I saw it every time he was typing!!!
Don't go with this company if u want internet that's all I can say!!

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  1 star
• Reliability
  1 star

frequent drop
Customer service really couldn't help, they just run a line check and ask you about the setup and tell you there is no problem.
Ping is tolerable but package loss is a real pain of ass!

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  1 star
• Reliability
  1 star

Absolutely shocking service. Long wait time. My broadband was set to go live on 15 March. After a two week delay, they offered me practically not compensation. I also used the switch service and was informed that I did not need to inform my previous supplier. However, this did not happen and nor was I informed. I therefore ended up paying for two broadband providers at the same time. Lastly I moved due to an offer, which they said I was no longer eligible for as the offer ran out several months ago - the offer is still in their website!!! Don’t waste your time or money. It’s not worth it.

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  1 star
• Reliability
  1 star

This is one of the worst internet connection I’ve ever used, it constantly freezes or stops working for no reason and it won’t load the pages even when you are connected it will just keep coming up with timed out because the connection is so slow. I would not recommend this broadband to anyone, the customer service is almost as bad.

• Customer Service
  2 stars

Words can describe how terrible this broadband is. Can’t even stream a movie on now tv yet they claim it can handle up to 50 devices!! Cheap and nasty. Pay a bit extra and get decent broadband is my advice

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  1 star
• Reliability
  1 star