TalkTalk Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.

Recent Customer Ratings for TalkTalk

  • Satisfaction
    2.6 stars
  • Customer Service
    2.6 stars
  • Speed
    2.4 stars
  • Reliability
    2.5 stars

Based on 9919 customer ratings since 2018-06-19 (Show all time ratings)

Visit TalkTalk   Read our TalkTalk buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

5405 Customer Reviews for TalkTalk

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Reviewer Location Reviewing Date Ratings
They are super unreliable and the WiFi cuts out. Also the speed is only a third of what they guarantee for the plan we are on.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
McCarthy TalkTalk  
Absolute rubbish. Constant internet drop out every day but never made a problem for them about it even though it annoyed me and I didnt see any point paying it. Lost internet connection a week ago and still dont have anything (I only use internet no broadband) talk talk were unable to fix it so now i have to pay for a month that i didnt even use! Was just told that I have to move in 10 days so went to cancel my internet and they tried to make me for 2 months plus early cancellation fee. Had a massive go about everything. I'm not paying 2 months when I'm not able to use it. Ended up getting it knocked down to only one month but still not good enough these people just want your money! I only agreed to pay one month bcoz I was so sick of arguing with them and they dont even listen to you. It took me 3 hours to cancel my damn internet. First 30 minutes I was calling their cancellation team and they didnt speak (as if they were hoping this would stop me from canceling) I will never ever use talk talk again and I will advise everyone I know to never ever use talk talk. Honestly just pay the extra for something else. Dont ever go to talk talk. I wish they were shut down. Their service and their staff are just absolutely s***
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
In contract speed was 1 to 2Mbs, out of contract price went up by £10 pm and speed went down and reliability was at best haphazard. Really tired of battling to get a service. BTW adverts showing great prices are false, they only link to higher offers on Talk talk.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
County Antrim TalkTalk  
A shockingly poor service. Regular down time and constant buffering. Avoid and pay the extra fiver a month for a decent provider.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Wallsend TalkTalk  
Pile of ****. Just take your money even tho contract has ended and blackmail you with debt collectors if you don't pay. Awful connection. Customer service is diabolical
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Portsmouth TalkTalk  
It really shames you can’t fix my broadband for 9 months !!! Your customer service just cheaters!!
I contacted TalkTalk hundreds of times by phone, twitters and compliant but your company has no shame to stolen customers money with zero quality services.

Last time I spoke with the 4th customer service manager and she promised that will sort it out asap, I explained to her I can’t trust you because I had a lot of cheating experience with TalkTalk, all promises NOT TRUE.

It is really SHAME TalkTalk failed to provide broadband below the minimum guaranteed limit and still charge customers without refund.
Your liar customer services promised me ten times but all promises just a cheat !!!

It really shames all your customer's staff and all your engineers unable to fix broadband for one customer !!

I would recommend you to dissolve your company or do other business because your company unable to provide broadband for 9 months !! and unable to fix my broadband for 9 months !! and still charging full price !!!

YOU HAVE NO SHAME TO STOLEN CUSTOMERS MONEY !!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Nottingham TalkTalk  
I'll keep it short and sweet. I get at least one connection drop out every day, usually more. The firmware on my router is years out of date and after hours of trying to get it updated over several months, I'm still stuck on the old version. Their tech support in my experience is always either not experienced or overly evasive. Constantly asking me to post my problems on the public forum for the world to see. No thanks. That is not what I pay you for! Whenever I did manage to talk to someone "technical" I practically had to explain to them what firmware was. I'd give higher ratings for the decent speed, if it worked for 24 hours without failing!
Avoid at all costs people! The rumours are true and I wish I'd listened. The higher upload speed was not worth this.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cheshire TalkTalk  
The worst support service ever! Had several problems with the line and nobody came for weeks, they even sent me a useless engineer. NEVER AGAIN!!
  • Speed
    2 stars
Aberystwyth TalkTalk  
Spent hours on the phone to customer services who have not resolved my problems of slow speeds 0.2Mbps (unbearable). I have tried to be patient and work with them but everytime I call I get different advise and it seems that none of them seem to know what they are talking about and they are difficult to understand too.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    2 stars
Watford TalkTalk  
So fed up with everything about Talk Talk, unreliable and constantly being put on hold to sort things out. I will definitely not be using them again.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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