TalkTalk Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.

Recent Customer Ratings for TalkTalk

  • Satisfaction
    2.8 stars
  • Customer Service
    2.7 stars
  • Speed
    2.6 stars
  • Reliability
    2.8 stars

Based on 5194 customer ratings since 2020-04-21 (Show all time ratings)

Visit TalkTalk   Read our TalkTalk buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

6,096 Customer Reviews over 610 pages

  • Reviewer
    Location
    west yorkshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    AVOID worst ever .tHEY continue charging even after contract expired and anothere person had brodband connected in new name with new number. Engeniers visited address and did manual disconect and then connected new line.when contacted online i was told i need to cancel even if contract expired and i can`t do it online. I haVE TO CALL ON PHONE.CANCELATION TAKE 30 DAYS FOR WHICH THEY CHARGE YOU EVEN WHEN THEY DO NOT PROVIDE ANY SERVICE TO YOU. so if you do not look at your bank statments they will continue to still your money untill you figure it out and after you do they will charge you for another 30 days to kill your account ( their words kill the account) do not take it escalate complain .It is criminal what they get away with.
  • Reviewer
    Location
    london
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Literally the WORST customer service team I have encountered. Absolutely useless - not one person has any idea of what they are doing there and just send you around in circles. Every single one spoke shockingly poor English so it was hard to even understand where they were passing the buck to next. They literally just send you around in circles and you are basically a prisoner of TalkTalk once you have entered into a contract. AVOID AT ALL COSTS
  • Reviewer
    Location
    Stewarton
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    If you eventually get to chat online, prepare to waste most of day while they lie to you and cut you off
    Worst service provider ever, they changed there name from AOL but not there pathetic service
  • Reviewer
    Location
    Poole, UK
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have never dealt with such an awful company. I strongly recommend not to take out services with TalkTalk unless you want a lot of headache or stress. The internet did not work, I had to speak to someone via chat every week, they never stored my notes so I had to constantly repeat myself. One employee actually told me that it was obviously our 4 phones, 2 laptops, TV and other devices that weren't working - not their internet. The speed dropped down to 6mbps which is a breach of contract, but they still tried to charge me £40 for a booster and when I wanted to leave, £150 leaving fee. I was assured this would be dropped after speaking via chat for 2 hours to someone, only to still receive the bill a month later. I have never dealt with a company like this. You can't speak to anyone, it is extremely frustrating. I moved to BT and they have been completely hassle free.
    DO NOT USE TALKTALK
  • Reviewer
    Location
    K
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Talk Talk is the worst internet service provider ever, probably you get better internet in some third world countries than in the Manchester, UK from Talk Talk. Keep disconnecting, very-very slow, unreliable . Customer service is non existing.
  • Reviewer
    Location
    oadby
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The worst broadband provider i ever meet.the customer service is rubbish,the qualitty of internet is rubbish(when you've got)...avoid this rubbish garage company
  • Reviewer
    Location
    Purfleet,Essex
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      3 stars
    Comments
    I really do not understand "HOW" when you have signed up to a "FIXED PRICE CONTRACT" your provider can "HIKE" the cost of your service less than 6 months into your 18 month term and with a "TAKE IT OR LEAVE IT" attitude that frankly stinks, to then blame this rise on kids home schooling due to Covid absolutely shameful.
    What I find absolutely galling though, if as a new customer you sign up for a new contract you get a gift card which when taken from the overall monthly cost of their service means said new customer is actually paying less than a customer who finds themselves in the same position as I now find myself in, i.e paying for said "Gift Card"
    Here is a suggestion "TalkTalk" by all means offer new customers incentives to sign with you but not at the expense of existing customers, in this way you may find your customers will actually stay with and recommend you rather than spending their time looking for alternative providers. I for one cannot wait to get away from you now, your Customer Service is wanting to say the least.
  • Reviewer
    Location
    Bolton
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      2 stars
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Generally average - reliability is probably the worst aspect of using TalkTalk for broadband. There are regular outages, more so than other providers I've used in the past.

    Speeds are average, coverage/range is okay (though we've switched to our own Mesh System to cover three floors) and customer service had generally been lackluster when we've needed it.

    The only positive is that there service was reasonably cheap when we signed up. I guess you get what you pay for...
  • Reviewer
    Location
    Borehamwood
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    The broadband speed and reliability is excellent. But, and it is a big but, their customer service is awful. I have a 18 month fixed price contract, but talktalk have increased the monthly charge. Their customer agent could not understand what fixed rate meant. They could only suggest that I could cancel the contract. But I only have a limited time, otherwise there is a cancellation fee. Best avoid this company. There are more honourable companies out there.
  • Reviewer
    Location
    Croydon
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Overall, Talktalk can get pretty slow most of the time. I planned to switch to sky but I don't have the money :(. Whenever I called Talktalk to complain, they never pick up, and my laptop would always take at least 1 minute to do anything, whether it's dowloading, searching or playing videos. Saddened...

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.