TalkTalk Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.

Recent Customer Ratings for TalkTalk

  • Satisfaction
    2.8 stars
  • Customer Service
    2.7 stars
  • Speed
    2.6 stars
  • Reliability
    2.7 stars

Based on 6201 customer ratings since 2019-10-24 (Show all time ratings)

Visit TalkTalk   Read our TalkTalk buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

5991 Customer Reviews for TalkTalk

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Reviewer Location Reviewing Date Ratings
Yesterday I phoned Talktalk's so called "help line" and felt that the person could not have been much less helpful. I phoned to ask them to restore my connection to the internet, but they seemed to me to be repeating the same questions that they had asked before time and time again. After well over an hour of this and me being asked to switch the wi fi on and off several times, they said that I needed to resolve the issue with my equipment providers. At this point I asked to be put through to someone else to make a complaint, which was refused. However, after some further discussion the operator agreed to trying something else to resolve the problem , which in the event worked and I am thankfully now reconnected to the internet. I get completely frustrated with Talktalk as I feel they are always trying to blame my equipment, which I know is kept up to date. Avoid.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Bristol TalkTalk  
Very poor broadband, slow and unable to access certain websites and unstable in reliability. Customer service is a misnoma with zero assistance
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
West Scotland TalkTalk  
When my landline and broadband went off, it was extremely difficult and expensive to contact talktalk by mobile. It took a week and a great deal of money to get it fixed. The advisers were polite, but very slow, and reluctant to book an engineer, which was all that was required (a fault not in the house had to be dealt with). I would avoid using them again if at all possible.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Leeds TalkTalk  
I requested a cancellation of the service since I was moving houses and they did not provide service on the new one. 2 months after I still receiving bills because they file the request cancellation 2 weeks after I requested and they have an up to 30 days disconnection delay that, of course, they exhausted. So I'm paying for 2 months of service that I have never used plus the cancellation fees.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    4 stars
  • Reliability
    4 stars
London TalkTalk  
TalkTalk are total rubbish here. Download speed of 13.81MBPS. Upload registering at 0.27. In fact this is optimistic. I was getting about 1 Megabyte per minute (yes, per minute! 0.02MBPS and taking hours to upload a modest video.
  • Customer Service
    3 stars
  • Reliability
    2 stars
Rosyth TalkTalk  
One to avoid. Impossible to get hold of during the lockdown (no chat, no phone support, nothing). Staff when you can get hold of them, are friendly enough but cannot help you; ever. They overbill, promise to reimburse and never do. My connection on fibre was dropping out all the time due to REIN issues (admittedly not much TalkTalk can do about it; but Openreach could not help either). So I nneded to go back to an ADSL connection which was hopelessly slow (1Mbps download, non existent upload; i.e. no use if you need to work from home or do anything more than send plain text e-mails). Apparently (according to Openreach mesaurements at the socket) the line delivers 10Mbps but the router blocks most of that to get through. TalkTalk is unable to help; so I must leave.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
that TalkTalk  
I have had no internet connection for 3 weeks, due to a neighbour’s electrician damaging our cable. When I first rang I was told this was a regional problem, so would not be able to book an appointment. Once the regional problem (that was not affecting me) was resolved, I was told I would be visited by an electrician in 24-72 hours. After 4 days I rang again and was told I would have an appointment the following day. On the day of this appointment when nobody arrived, I called again to be told I would have an appointment in 4 days - again nobody arrived. I called again to be told my appointment has been rearranged for 5 days later. Both myself and my flat mate work full time from home and have had to spend a lot of money to hotspot from mobile phones, Talktalk said they could not provide us with any sort of temporary hotspot. Talktalk have been incredibly unhelpful and unable to provide any sort of service to resolve our issue. We will be expecting refunds for our lack of connection despite paying our bills, and plan to change provider. Avoid signing up with them.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
London TalkTalk  
Hi I have talktalk broadband I'm not satisfied with it at all it always disconnect and when ever I call them they promise to solve the problem but nothing has changed and I'm tired of all this game I really don't know why I am playing them I want talktalk to stop my contract Please thanks.
Manchester TalkTalk  
Avoid at all costs....
Avoid at all costs....
My 18 month contract ends February 2021 and all I could ever get was a maximum of 2.1 Mbps download speed .... Upload speed 1 Mbps...

I'm letting it ride...
Talking to the customer service team on many occasions did not go down too well.....all they do is send out engineers... (Plusnet)....and give you another router...with the promise of a speed increase....

I could go on.....

Trust me........
.....Do not....

.............DO....NOT...... Go with talktalk.


You will regret it.

I was miss sold my contract, under the understanding that I was getting up to 11 Mbps...

Anyway I'll leave it to who ever reads this to take this as a friendly warning....

Do not join talktalk.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
DUDLEY TalkTalk  
Very disappointed with talk talk of late . Wrong or missing equipment sent for upgrade left us without Internet for almost a week. Now for a second time we have no Internet. Never known anything like it . Am sure I will still be charged full price though despite not being provided with a full service . How does this happen ?? Its 2020 not 1999! On dial up . Ridiculous for such a large company . Will never recommend them.
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    3 stars
North wales TalkTalk  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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