TalkTalk Home Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving.
Below are all the reviews we've received for TalkTalk.

How TalkTalk compares:

Weaker Satisfaction
Weaker Speed
Weaker Service
Weaker Reliability

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Recent customer ratings for TalkTalk

Based on 3,072 515,689 customer ratings since Jul 2024 Apr 2009 ( )

Satisfaction

3.03 stars

Customer Service

2.92 stars

Speed

2.77 stars

Reliability

2.93 stars

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6,918 Customer Reviews over pages

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Reviewer

Location

Belfast

Date

18/05/2025

Ratings

Satisfaction

1.00 stars

Customer Service

2.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

We got talk talk in 2023 because they were the provider offering the highest speeds in our area at the time. Hugely unreliable with constant dropouts. Couldn't cope with multiple devices, if one pc started gaming or downloading, the other couldn't use it. Completely useless for our needs, would have switched sooner except we thought we were moving house. Switched about 6 weeks ago and new provider is perfect for less money, regret hanging on so long. If you have any other choice, avoid!

Reviewer

Jon F

Location

Worcester

Date

16/05/2025

Ratings

Satisfaction

4.00 stars

Customer Service

3.00 stars

Speed

4.00 stars

Reliability

5.00 stars

Comments:

Their price is average, it manages to keep up with everything I want to stream or download and have never had a problem, so I have a high opinion of them

Reviewer

Miss Jan Longworth

Location

Sunderland

Date

20/04/2025

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

5.00 stars

Reliability

5.00 stars

Comments:

Despite being a talktalk customer for many years recent experience has soured the relationship. I have had a recent billing query that I am unable to resolve and I am now unable to access my account to check details.When my contract expires I will be changing suppliers.

Reviewer

Kev

Location

London

Date

04/04/2025

Ratings

Satisfaction

4.00 stars

Customer Service

3.00 stars

Speed

3.00 stars

Reliability

4.00 stars

Comments:

Reasonably priced compared to what my friends are paying. Has also proved to be reliable over a long period.

Reviewer

Susan Anderson

Location

Yorkshire

Date

04/04/2025

Ratings

Satisfaction

3.00 stars

Customer Service

4.00 stars

Speed

2.00 stars

Reliability

3.00 stars

Comments:

We have always had a good deal from TalkTalk and they have matched the price of other providers. The super fast fibre is not constant and we frequently get buffering. However, according to our village Facebook this occurs with other providers.

Reviewer

Emma Jane Pridgeon

Location

Cheshire

Date

16/03/2025

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

2.00 stars

Reliability

2.00 stars

Comments:

I had to arrange a new contract for my elderly father as they were completely overcharging which is very poor for elderly vulnerable customers, for years... I set up an online account for him and tried to move to a new contract from there but the deals, website and options were very poor I then rang them from my house to sort a new deal with my Dad. This took ages for the agent to sort. I then discovered it was a premium line and I had been charged a fortune to make the call! That's really poor when it's driven by their rubbish service and online options I made a complaint but they refused to refund anything. Also refused to provide a copy of the complaints policy several times! Really don't recommend!! Wont renew again!!

Reviewer

Paene

Location

Cardiff

Date

14/03/2025

Ratings

Satisfaction

5.00 stars

Customer Service

5.00 stars

Speed

4.00 stars

Reliability

5.00 stars

Comments:

I have always found talktalk to be the cheapest provider for broadband and phone, no other provider offers as good a deal.

Reviewer

Dave

Location

York

Date

12/03/2025

Ratings

Satisfaction

5.00 stars

Customer Service

5.00 stars

Speed

5.00 stars

Reliability

5.00 stars

Comments:

Reliable, fast connection servicing our household of 3 people who can all be on a device at the same time with no buffering.

Reviewer

Anonymous

Location

Cardiff

Date

12/03/2025

Ratings

Satisfaction

4.00 stars

Customer Service

3.00 stars

Speed

4.00 stars

Reliability

5.00 stars

Comments:

I have not been with them long, was moved over from Shell. I phoned them recently with a problem and they were very helpful. My internet and streaming services are very good too.

Reviewer

TalkTalk Customer

Location

Portsmouth

Date

07/03/2025

Ratings

Satisfaction

3.00 stars

Customer Service

4.00 stars

Speed

3.00 stars

Reliability

3.00 stars

Comments:

I am not quite sure of the customer service. It still needs to improve. However changing provider is a hassle as I use the email platform provided by this supplier

Reviewer

Anon

Location

York

Date

27/02/2025

Ratings

Satisfaction

3.00 stars

Customer Service

3.00 stars

Speed

4.00 stars

Reliability

3.00 stars

Comments:

Signal is up and down and we get poor customer service

Reviewer

Anonymous

Location

Cardiff

Date

25/02/2025

Ratings

Satisfaction

5.00 stars

Customer Service

5.00 stars

Speed

5.00 stars

Reliability

5.00 stars

Comments:

Good speed for money

Reviewer

Derek Holden

Location

Sunderland

Date

24/02/2025

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

4.00 stars

Reliability

3.00 stars

Comments:

Customer service is awful

Reviewer

Costas

Location

Worcester

Date

19/02/2025

Ratings

Satisfaction

5.00 stars

Customer Service

4.00 stars

Speed

4.00 stars

Reliability

5.00 stars

Comments:

I am happy with the speed and service of my provider. Always willing to match better offers from other providers and actively suggesting ways to improve my internet experience.

Reviewer

Digby

Location

Edinburgh

Date

19/02/2025

Ratings

Satisfaction

5.00 stars

Customer Service

3.00 stars

Speed

5.00 stars

Reliability

5.00 stars

Comments:

Reliable and affordable

Reviewer

Ria

Location

Midlands

Date

12/02/2025

Ratings

Satisfaction

5.00 stars

Customer Service

5.00 stars

Speed

5.00 stars

Reliability

5.00 stars

Comments:

I was at end of contract and being unemployed phoned to see if I could change the service I was on. I spoke to a gentleman called Bhav who was absolutely brilliant - they want to hang on to him he's a fabulous customer service bloke. Very knowledgeable as well. Also I wasn't on the phone for hours which is also great. I've chosen to stick with talktalk as I've never had a negative experience and I get great speeds with no drop off. Best provider I've been with.

Reviewer

Dave

Location

Sheffield

Date

10/02/2025

Ratings

Satisfaction

4.00 stars

Customer Service

4.00 stars

Speed

4.00 stars

Reliability

5.00 stars

Comments:

We’ve been with TalkTalk for years. They have generally been very good. Only complaint would be streaming itvx now. They haven’t moved across to TalkTalk

Reviewer

Manny

Location

Wolverhampton

Date

04/02/2025

Ratings

Satisfaction

3.00 stars

Customer Service

3.00 stars

Speed

5.00 stars

Reliability

5.00 stars

Comments:

The service is reliable and speeds are acceptable. My only beef is with the appalling customer service. Sometimes I have even had the advisor hang up on me.

Reviewer

Location

Norwich

Date

04/02/2025

Ratings

Satisfaction

2.00 stars

Customer Service

2.00 stars

Speed

3.00 stars

Reliability

2.00 stars

Comments:

I was forced in to having them as they bought Shell Energy out. Used to be with them years ago, terrible provider and customer service can't wait to be out of contract so I can change

Reviewer

Location

Date

03/02/2025

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

3.00 stars

Reliability

2.00 stars

Comments:

@TalkTalk after 3 wks without my WiFi, it's finally resolved after a new router. The problem was diagnosed as a router problem by CityFibre within 2 days. Yet it took 3 weeks for TalkTalk to post me a replacement router, after countless hours of me chasing. Nad no compensation. Really POOR customer service. Can't wait to leave TalkTalk at the end of my contract. No more!