TalkTalk Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.

Recent Customer Ratings for TalkTalk

  • Satisfaction
    2.9 stars
  • Customer Service
    2.8 stars
  • Speed
    2.9 stars
  • Reliability
    2.9 stars

Based on 628 customer ratings since 2023-05-31 (Show all time ratings)

Visit TalkTalk   Read our TalkTalk buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

7,013 Customer Reviews over 702 pages

  • Reviewer
    Location
    cornwall
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    awful service when trying to upgrade. would never use them again. impossible to connect to someone who actually knows anything and impossible to raise a complaint. awful
  • Reviewer
    Location
    Crewe
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    I logged in to my Talk talk account. There is an option to postpone the payment.by 1 day. Accepted and received a confirmation email. The next day I got an email saying that I had been charged £12 for late payment. After 5 minutes I called customer service. The lady who answered had to talk to her supervisor and confirmed that they would not add any fees to the bill. My next bill was increased by £12!!! The customer does what he wants anyway. I will never use their services again and would not recommend them to anyone
  • Reviewer
    Location
    Dorset
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    ‘Horizon Lite’ Talk Talk didn’t renew when my contract ended, but didn’t tell me; kept taking payments.. and repeatedly told me the lack of broadband was down to an unresolved technical fault. 5 months later they finally admit they had disabled the service. I am now fighting for a refund, but am getting nothing but delaying, stalling and avoidance. AVOID!
  • Reviewer
    Location
    Herne Bay
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    erview
    Reviews
    About

    TalkTalk
    Reviews 78,975 • Average
    TrustScore 3 out of 5
    2.9


    VERIFIED COMPANY
    In the Telecommunications service provider category

    www.talkta
    lk.co.uk
    Company activity
    See all

    Claimed profile

    Pays for extra features

    Replied to 97%
    OAP disabled. No service. £200 bill.....
    So, weeks and weeks to get broadband and phone set up. At no point did my 80 mother of my 80 year old disabled father ever have a phone supply that worked with talk talk. They final agree to cancel the contract after days, yes days on the phone on hold and talking to stupid people.
    Send all their rubbish back to them. Get a £0 bill, and rightly so.
    Think it's fine and done. No. This is talk talk.
    They then send a bill for over £200 to this OAP couple for a service that was never provided!!
    Outrageous behaviour.
    After hours on the phone again trying to get a manager again, we get cut off.
    Take is to court talk talk. You are not getting any money from us and we have the right to now claim from you.
    You are a disgrace.
  • Reviewer
    Location
    Milton Keynes
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    No way you can talk to someone if you are already customer. But if you choose want to join option you will be straight connected !!!!
    You need to be on the phone for minimum of three , only listening to on hold music hours to get to the right person .
    I am not going to recommend to anyone

    Simply I will never ever go back to join talk talk .
  • Reviewer
    Location
    Rochdale
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I was emailed with a quote for a new contract today 12/2/24.
    I was not happy with the price so rang Talktalk and was quoted a new price which was almost £10 cheaper. I was very happy with the young man who I spoke with
  • Reviewer
    Location
    Northwich
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Garbage ISP. Was told we needed a mandatory "upgrade". Engineer arrived and setup our line and router on the ground floor when it used to be on the 1st floor. Now, internet connection is unstable, at times router is unreachable.

    Contacted customer services and they tried to sell me their booster. Purchased my own and setup, connection to router is now ok however internet is still unavailable alot of the time...

    Internet connection is very unreliable, device to router connection is all ok but still unable to buffer videos, webpages takes more than 5 seconds to load. Upload speeds are faster than download speeds...

    Cant play multiplayer games as connection drops out mid way and constant spikes in ping.

    Will 100% not be going with talktalk again.
  • Reviewer
    Location
    Central Belt, Scotland
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    When we renewed, they renaged on our contract and started charging more, stating they'de 'agreed to a contract that didn't exist' and then signed us up for another way more expensive, which we renogotiated (took about 3 hours). After a few months of blips it settled down until our phone line went dead and for a few weeks we had no landline. I then had to spend over 2 hours trawling through all their questions to book an engineer and then the fault mysteriously dissapeared 2 days before the engineer came so I had to spend another HOUR, just to cancel the engineer. Now our phone line is down again! I tried to cancel the contract and after being on for over an HOUR, finally gave up on the chat, telling them I was fed up waiting for them to set the cancellation in process and closed the chat. They've sent me a shirty message saying that if I cancel my mandate it does not constitute a cancellation and they will continue to bill me and arrears will show on my credit record. My Dad is in hospital, possibly dying and they're keeping me on a frikkin chat for a hour and STILL NOT CANCELLING my contract with them. My Mother can't get me on my landline and she hasn't a mobile so if she needs to call me its costing her a fortune. This company are despicable. I'm going to BURY them in complaint letters, the most inept and unethical company I've ever had the displeasure of dealing with
  • Reviewer
    Location
    ROTHERHAM
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Unfortunately there's no option for zero Star, the Internet speed is terrible and has been so for several months, tons of calls to customer service, mostly overseas agents with a very weird attitude!! And no real solution, a temporary fix for a couple of days then it's allover again. Will definitely move to another provider once my contract is over and have been in full consciousness advising everyone I know to stear away from this provider.
    UPDATE1:
    In reply to their response below, I spoke to customer service, we have tried all the stupid tips they suggested as I did before, nothing worked, then they sent a technician, as they did before, and lucky me, I had a stable net for a couple of hours, now I am back on my mobile hotspot again, thank God I have a decent internet provider on my mobile phone. They just buy time so they keep collecting bills to the end of my contract, which is luckily coming soon!

    UPDATE2:
    Fourth time an engineer coming to my house to fix the Internet in few weeks, this is a joke not an internet provider, the worst experience I have ever had!!

    Following 4th complain due to absent internet (not a slow net, absolutely no net)!! I have been on the phone for 57 min before I gave up and hang up...from one agent to the next, all essentially useless, esp the one who suggested that it's a good opportunity to extend my contract cause they have a good offer! Can you imagine how stupid is that suggestion when you call to make another complain, FOR THE FORTH TIME IN FEW WKS!!!

    Last update:
    After being so fed up of their endless bull####, I wanted to cancel my contract!! They said I must pay a contract breakage fees!! They admittedly say we are sorry for offering you sh## service, sent 4 engineers with no benefit whatsoever, but if I want to break a useless contract I must pay breakage fees, if this is not simply stealing money out of your pocket then what is this called?
  • Reviewer
    Location
    Reviewing
    TalkTalk
    Date
    Comments
    I would not give any stara to talk talk as they are they worst broadband. I've had no Internet for past few days and have no connection. **** Internet. Would never recommend to anyone. They had turned my Internet off saying the are fixing the issue. So I am paying £28 monthly and most of the days get no Internet. Do not trust talk talk will be changing soon

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.