TalkTalk Broadband Reviews
Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.
Recent Customer Ratings for TalkTalk
- Satisfaction
- Customer Service
- Speed
- Reliability
Based on 5711 customer ratings since 2020-01-19 (Show all time ratings)
Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.
6046 Customer Reviews for TalkTalk
Reviewer | Location | Reviewing | Date | Ratings |
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Charged unfairly £144! |
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Mihai | Harow | TalkTalk | 2020-12-28 | |
Everything about TalkTalk is terrible. They have the worst possible customer service. They consistently fail to deliver on the things they promise. They consistently mess up bills. Their broadband speed is hopeless and despite hours with customer service never gets fixed nor any monies credited despite a so call "guarantee" on their speed (which falls well below their guaranteed level even according to their own statistics on my account portal). Do not get duped by their promises. They will fail to deliver time and time again. |
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John | London | TalkTalk | 2020-12-24 | |
The internet is really slow and when you call them about it they just suggest an upgrade. They wanted me to open up a speed check webpage which I couldnt even open cause the internet was being so slow that day and they tell me to wait until I can do a speed check. What the h*ll? |
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Camilla | Edinburgh | TalkTalk | 2020-12-22 | |
Pathetic signal keeps dropping glad my contract end February |
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John O’Rourke | Kirkcaldy | TalkTalk | 2020-12-20 | |
got fibre broadband speeds meant to be 35 get 28 29 constant buffering.spoke 2 times to tt online chat.excuses excuses.30 days monitoring my internet well over.the usual faults implied its in ur home. i suggest emailing the new ceo.as i got fed up few yr ago i got in touch with dido harding prob sorted in a wk.the prob was not my home.shocking service |
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Deborah | Wallsend | TalkTalk | 2020-12-19 | |
AVOID if you care about your time and money. |
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S R | London | TalkTalk | 2020-12-18 | |
Utterly shocking service. Worst customer service team I've ever dealt with. Couldn't orginise a pi*s up in a brewery. An utter sh*t show |
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K | Wales | TalkTalk | 2020-12-18 | |
Horrendous. Worst customer service I have EVER EVER experienced. AVOID AVOID AVOID!!!!! You can phone up all the times you want, be on hold for hours, speak to no end of people, email, fill in their online chats, and you will STILL get NOWHERE!!!!! It has now been 11 months since i submitted a change of ownership on the account and still hasn't gone through, and it never will. Now after even more wasted hours I am trying to cancel and of course they still want to charge an extortionate fee. I am now liable for it all despite trying to change the ownership 11 months ago! They promise and promise to look into it and call you back, they never ever do. You can raise complaints and it will do nothing. AN EMBARRASSMENT OF A SERVICE!!!! |
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SARAH LEWIS | Wembley | TalkTalk | 2020-12-16 | |
Talk Talk have what I can only describe as appalling customer service. After being a customer for 8 years and zero issues with monthly payments, I was in the process of selling my property, without an exchange date the buyer jumped the gun and her provider notified talk talk they would be taking over - fast foward three months at exchange I ask talk talk if we can 'freeze' my account and move it to my new address (I was on a 2 year contract) the answer was no! I then had to pay £176 for, well, nothing! I couldnt risk bad credit rating buying a new house! My advice? avoid at all costs! |
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Jessica | London | TalkTalk | 2020-12-14 | |
this is the worst broadband ever sky is a 100 times better than this. such a poor connection i am soo mad at me that i choosed to connect this broadband in my house. worst customer service ever |
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john | france | TalkTalk | 2020-12-12 | |
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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
