TalkTalk Broadband Reviews

Absolute waste of time and money. Customer service advisors are infuriating and you can barely understand them. They keep you on the phone for ages saying the same thing. Broadband drops out all the time and basically it's a totally rubbish service!

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  1 star
• Reliability
  1 star

The worst service provider I have ever had. Speeds never go above 3.5mbs and usually drop down to 0.5mb. phoned customer services multiple times only to be connected to someone who does not understand what I'm talking about.Will be ripping up contract.

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  1 star
• Reliability
  1 star

I would have rated zero star if I could.
Instead of training your customer service, to talk like roborts with constant meaningless "thank you, yes madam, no madam" I suggest TALK TALK improves their service, so it at least makes a logical sense.
Called in today, hi my internet is not working AGAIN. The customer advisor is trying to run security questions past me, I told him that I have changed my mobile number (this was not the first time I did this btw) and i also explained that the mobile number they have on the system is no longer in use. 10 mins later, I was told that a new router is going to be delivered to my address within 24/48h. I said, "ok can you send me a text when delivery is going to come, you dont expect me to stay at home 2 days and make sure you update my mobile number". We cannot update your number over the phone, you need to log in to the portal. Erm... my internet is NOT WORKING. This why I am calling you. The customer advisor "Sorry, we cannot update your details over the telephone. But we will call you in a few days, to ensure that everything is working fine".Eventually I ended up cancelling my broadband, and I will never go back that's for sure and would not recommend to anyone else.

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  1 star
• Reliability
  1 star

I'd advise everyone to not go with talk talk they took £85 out my account when I'm not even using there services and now there telling me I have to wait a month to get my money back even tho they know it's there fault yet they refuse to put it in til the November. Absolute joke ! I've been on the phone for an hour trying to get it back and I'm still on the phone yet getting put on hold every 5mins!

I have suffered TalkTalk as my IP provider for 20 years to
keep my email address. On 7/6/19 I renewed my contract by
phone when I was promised the contract document by mail.

I'm still waiting 4 months later

I received the new 4 port DSL3782 router but on connecting
find it doesn't provide an IP number to my networked printer.
Before each computer session I have to fiddle with the
router/printer to get it an IP number so I can print.


The new router can be slow in returning search results.
F'instance googling "supreme court" or "nuclear science"
took 60 seconds each time to return results. Others have
complained in forums of the same problem with the DSL3782
router so I reverted to my old DSL3780 router which works OK.

My email domain, which has worked for years, is tiscali.co.uk
but on contract renewal TalkTalk sent me a letter stating
"we can't reach your email address" and giving my mail domain
as hotmail.co.uk. This stated I should update my email addy
otherwise they'd send bills by post at £2 each. I received my
first bill yesterday - for Sept.

I tried to log into TalkTalk's "My Account" but the page was
either blank or could not be reached from TalkTalk's homepage
which was grayed out. (eventually fixed by clearing cookies and
everythingh else with CCleaner). Now I can reach the "MyAccount"
page but can't log in with the ficticious hotmail
or the tiscali
domain which are not recognised. I'm rung support 3 times but
they state they can't change the registered mail domain. 1st tier
support work from scripts and it's pot luck whether you get someone
experienced or completely useless.

So I'm scr&wed. I can't log in to MyAccount and I'm stuck with
intermittent monthly bills at £2 each.

I suspect my problems are something to do with TalkTalk deprecating
the tiscali domain and tightening security as a result of being hacked.

I have 12 months left on my contract but I'll leave TalkTalk as soon as
I find a better provider. I'll write stating they've breached the terms
of the contract (that I did not receive) and that I've stopped the DD.


My recommendation - DO NOT USE TALKTALK.

TalkTalk, Sky and BT, all using same network OpenReach so they all provide same ****** unreliable service. The terrible customer service might be due to lack of training.
The price for my plan was going up every 3 months as extras were added without me requesting them so had to waste at least 1 hour every time to get the refund.
Happy this is my last month of contract however I was overcharged again and I am "not entitled to a refund" as I am not extending my contract!!!

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  1 star
• Reliability
  1 star

Completely unreliable service that drops out continually. Customer service has been appalling!

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  2 stars
• Reliability
  1 star

If you want 5mbs internet that can't even load a Youtube page... Get this. I canceled 4 days into it getting installed and the funniest thing is when I told them the internet is extremely slow they told me 'It takes 2 weeks for the internet speed to get as fast as possible' LOL and guess how long the cooling period is for canceling without fees? 2 weeks... An absolute joke- wasted 2 weeks waiting for the broadband to arrive now have to wait another 2 weeks for a new one to get installed. Just a total waste of time and money. Should have read the reviews on here before purchasing- I hope others can see this message and save their time and energy.

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  1 star
• Reliability
  1 star

I am absolutely disgusted with Talk Talk. I have been a customer for several years. The broadband lately has been dropping in and out, the tv box keeps losing signal and my pin number never works for fils etc. I have tried calling on numerous occasions with no help whatsoever. One individual even suggested unscrewing the phone box with a knife when I said I didn't have a screwdriver to fit. I have now cancelled and gone elsewhere only to find they have invoiced me for a further 1 month in advance even though they know I have cancelled my contract and they have disconnected it. They said I had to pay and then apply for a refund...this is not happening, I would never get the refund as their customer services is awful. Would never use them again. If I could give minus for review It would all be -10

Diabolical customer service. I’d been with talktalk for over 10 years when overnight literally thousands of my emails disappeared into thin air. After hours of torturous exchanges with various staff and being escalated to the highest level, the answer was basically tough luck. You don’t own the email even though you can’t take it with you, and your data isn’t protected. So good luck everyone if your unfortunate enough to be involved with them. You’ll need it!

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  3 stars
• Reliability
  3 stars