7,010 Customer Reviews over 176 pages
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- Location
- Wraysbury
- Reviewing
- TalkTalk
- Date
- 2023-11-08
- Comments
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As a customer for many years, I can’t really express how poor the broadband reliability is and has been. It’s simply atrocious. I actually don’t think the problem is with Talk Talk. I believe it’s the phone line to the house. After changing routers three times and running through fault finding procedures at least four times, Talk Talk always tell me there is no problem. The speed regularly drops to sub 2Mb and drops out completely once an hour at the moment. It can recover temporarily but the problem always comes back. I remember the Outreach engineer, who was up a nearby telephone pole making repairs, telling me he was surprised we ever got any broadband service at all (due to the condition of the lines). So what should we do ? Talk Talk take no responsibility. Outreach says contact Talk Talk. What a great system we have created in the UK. Would changing service providers fix anything ? Now fibre is in the area. Time to upgrade. But not with Talk Talk.
- Location
-
- Location
- Doncaster
- Reviewing
- TalkTalk
- Date
- 2023-11-08
- Comments
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Stay Away!
I've been with talktalk for around 2 years! What a nightmare it has been, their online site barely works, customer service is disgusting and I've had to contact them many, many times! Their internet isn't the best, super fast at first then 6 months down the line it's lagging and buffering for everyone yet Ive always had fibre, prices are far from worth it, my box has recently broke (no fault of ours just would no longer connect) what a nightmare it has been, had to contact multiple times asking for help, updates etc all I ever got was turn it off, reset it, etc, I thought I was waiting for an engineer after contacting them 3 days later they said its not broken they've restricted services due to non payment, I refused to pay until my internet was fixed as I knew it was broken after a 2 hour phone call they told me yes it was broken and they'll send a new box out, new box came today which is 6 days later as soon as it turned on and showed a white connection light I made payment, they're now refusing to unrestrict my internet and now all of a sudden they're billing and recent transactions is unavailable but everything else on the site works fine! I've sent them screen shots of the payment etc, spoke to 4 different people at different times, they're not bothered half of the time they don't even read the message I've sent them properly, I've been without WiFi around 12 days now it's ridiculous, this isn't the first time I've had problems but this is the last time I will have honestly, do not waste your time and money constant nightmare
- Location
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- Location
- Pontypool
- Reviewing
- TalkTalk
- Date
- 2023-11-07
- Comments
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Poor internet in location. Queried whether standard package
(about 26mbps) could be improved. I made it clear that internet not great in area. Was assured by an advisor I could get much more speed if upgraded to Fibre 65. I am still getting 26mbps. They take you around in circles when complaining. Needless to say I have cancelled after a couple of days and switching providers. Talk Talk are all talk and no action. They are rubbish.
- Location
-
- Location
- North Yorkshire
- Reviewing
- TalkTalk
- Date
- 2023-11-04
- Comments
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Thought I should leave a review as all the ones I'm reading are negative. Coming up to the end of an 18 month contract with TalkTalk and it has worked superbly throughout. Speeds are as advertised for my area, and dropouts I can probably count on one hand.
- Location
-
- Location
- Leicester
- Reviewing
- TalkTalk
- Date
- 2023-10-28
- Comments
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We were looking for a new internet provider and a representative from Talk Talk came to our door to ask about the new service that was being offered in our area.
After a conversation we decided to go ahead with the service,we were promised that we would have 3 months free service which would allow us to disconnect from Virgin media and we were happy to proceed.
Now after approximately 2 months our service has been cancelled due to a unpaid bill of 54.00 roughly.
I’ve spent just over an hour on the phone with them and they said they have no notes on our account to confirm this.
We have a contract and the first person i spoke to said that we did have this as a new customer.
We now have no internet connection and have used most of our mobile phone data and have still no service.
Poor Poor Poor service and i don’t want to say but i feel like we have been lied to.
- Location
-
- Location
- Dundee
- Reviewing
- TalkTalk
- Date
- 2023-10-28
- Comments
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These people are the worst. Do NOT under any circumstances sign to them. My broadband developed issues out of nowhere. I used their tools for troubleshooting and that resulted in their sending an engineer out. That engineer diagnosed the line was wrongly set up and fixed it. TalkTalk added a one off charge of £75 plus 20% VAT to my bill to fix their issue.
- Location
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- Location
- ballycastle
- Reviewing
- TalkTalk
- Date
- 2023-10-26
- Comments
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upgrade other day the router was left on the floor in the corner of a room in the middle of 10 other pieces of electrical equipment No forewarning that the landline would no longer be working ONline help chat an absolute disaster
- Location
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- Location
- Leighton Buzzard
- Reviewing
- TalkTalk
- Date
- 2023-10-20
- Comments
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Firstly I would like to start at point of sale , I will explained that I would not be
in the premises until the 30th October so they decide to arrange an engineer for the
20th also send the router for the same date , nobody is at the premises until this time !!
Secondly using the many departments to get through to the right possible is near impossible three hours later spoke to someone that understood what I had asked . departments always busy so good luck with that cancelled the account in the end thought if I ever had a problem forget it no chance.
- Location
-
- Location
- Birmingham
- Reviewing
- TalkTalk
- Date
- 2023-10-20
- Comments
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Complete trash always keeps turning on and off i call the company and the people on the phone straight up rude and not having any manners never switched to a different boardband faster complete garbage
- Location
-
- Location
- Liverpool
- Reviewing
- TalkTalk
- Date
- 2023-10-18
- Comments
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Sick of seeing the twirly circle. Absolutely crap. I'm stuck in a contract as soon as it is up will be leaving
- Location
-
- Location
- Derby
- Reviewing
- TalkTalk
- Date
- 2023-10-17
- Comments
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Having had five price increases off Talktalk in eighting months I found a much better deal.When I phoned Talktalk to cancel,with them what they would do is cut me off each time arfter phoning six times i got someone to talk to me.To me they are a terrible company to treat someone like that.
- Location
-
- Location
- Newcastle
- Reviewing
- TalkTalk
- Date
- 2023-10-15
- Comments
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The worst WIFI company, paying $50 a month just to not even be able to use my wifi properly. Anyone thinking to choose TalkTalk will be the biggest mistake. They scam people and beg them even face to face to choose their services LOL NEVER CHOOSE THIS BS COMPANY.
- Location
-
- Location
- Basildon
- Reviewing
- TalkTalk
- Date
- 2023-10-14
- Comments
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Internet connection issue
The internet stopped working. They weren't able to find the issue and after 5 days they booked an engineer. After the engineer checked the line he told me and I quote " Your line has been CEASED by mistake. Your provider needs to UNCEASE your circuit and switch it back "
After chatting with 6 people on talktalk customer service and 6 different departments they were unable to find the issue.
They refuse to send me a deadlock letter or to confirm talktalk is a CISAS member.
Worst customer service, worst ISP. If I could rate 0 stars I will do it.
Ofcom reported, next will be CISAS.
This issue was first reported on 21.09.23 and still not resolved.
Talktalk keeps billing me without providing service, still delaying to send a deadlock letter or cancel the contract without exit fee.
AVOID talktalk.
- Location
-
- Location
- Bedfordshire
- Reviewing
- TalkTalk
- Date
- 2023-10-14
- Comments
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Had four separate issues with talk talk where I have lost connection or had no speed. This one been going on for two weeks. For this one alone I have spent hours on their chat and telephone trying to sort out and get an engineer from outreach to attend. 2 weeks without broadband. They are unhelpful and and on the chat is the worst as they ask the same questions over and over again. It takes at least 45 minutes then they say I run a test.
- Location
-
- Location
- G72 8GB
- Reviewing
- TalkTalk
- Date
- 2023-10-13
- Comments
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Got it installed today dropped out after 5 minutes. Absolute garbage
- Location
-
- Location
- Uk
- Reviewing
- TalkTalk
- Date
- 2023-10-10
- Comments
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My elderly mum was being pestered by talk talk to upgrade to full fiber broadband. After refusing to do so, they cancelled her contact without informing her, no email confirmation, text or letter. After speaking in the phone, I asked to speak to compliants, then once through to them I was put on hold and promptly disconnected. No even a call back. This is what you get from talk talk, please be aware there customer care after you've singed up will leave you exasperated and perplexed. Call center based abroad doesn't help. Stay well clear, you'll only be disappointed.
- Location
-
- Location
- Basildon
- Reviewing
- TalkTalk
- Date
- 2023-10-09
- Comments
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Bad all around, communication with robot on chat is entertaining . Moved in new house given 4 weeks notice when i need broadband . Guess what i got broad band 8 weeks later. Unreliable , not keeping promise and now my broadband connection just breaks up every 24 h .
- Location
-
- Location
- Northants
- Reviewing
- TalkTalk
- Date
- 2023-10-09
- Comments
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Had a fault and they were so opaque and reactive in their communication. Indicated I would get compensation 30 days after the problem was fixed but was then told I wasn't eligible. Awful company!
- Location
-
- Location
- Newcastle
- Reviewing
- TalkTalk
- Date
- 2023-10-08
- Comments
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Probably the worst customer experience with TalkTalk - I was on their chat for almost 8 hrs - I was on a call for almost 2 hrs
They just pass me around and not helping - they left us without broadband
0/10 service - I'm still trying to cancel but they have to call you back - you can't call them - this is a scam people, stay away from TalkTalk
- Location
-
- Location
- SP28JF
- Reviewing
- TalkTalk
- Date
- 2023-10-08
- Comments
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Prepare for your life to become a living hell if you take out a full fibre installation, missed appointments lost routers faulty equipment, customer services no knowledge technical skills or desire to solve customers problems,you will waste hours and days of your life,waiting for untrained so called engineers to come who don't bother,spend hours on the phone texting live chat being misled and lied to,if you dont want internet connection for weeks on end then join talktalk
- Location
-
- Location
- Kettering
- Reviewing
- TalkTalk
- Date
- 2023-10-04
- Comments
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Worst company I’ve ever come across. When things work everything is fine but beware if something goes wrong.
On Monday a team from city fibre turned up to fish a cable from outside my house to the road. I was told this wouldn’t affect my internet or phone. How wrong I was, as I have had no phone or internet connection since. An engineer was supposed to be installing my fibre broadband on the following day so I took a day off work. The appointment was 1-6pm. I waited in all day and nobody came. I called talk talk and they said the engineer had been and couldn’t do it for reasons unknown. I have a ring doorbell so I know that was a lie. They have now told me to reschedule an appointment. The next appointment is a month away so I am without internet and phone for a month. I’m going to sign up to a different company. I have been on the live chat for over 4 hours and 2 phone calls for 3 hours and they still haven’t done anything to help get me connected when it was their incompetence in the first place. DO NOT USE THIS COMPANY
- Location
-
- Location
- Bedfordshire
- Reviewing
- TalkTalk
- Date
- 2023-10-03
- Comments
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Have had three connections issues in the last month. Lost 4 days of work. Talk talk have ran 7 tests before they were willing to send an engineer and now still no connection. Been on their chat for hours and them asking the same questions over and over again. I am so fed up and they are unhelpful and will not help. Still no connection and still no engineer. Issue been going on repeatable for months. This is the worst one as no connection for 4 days. Although apparently someone will ring me on the 6th October. Terrible am so upset, need to work and can’t.
- Location
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- Location
- Hampshire
- Reviewing
- TalkTalk
- Date
- 2023-10-02
- Comments
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Save yourself the stress and get your internet elsewhere.
Upon moving house it took ONE MONTH to get any internet connection and that is only due to a very switched-on, helpful Openreach Engineer!
I had a whole month of constantly having to chase TalkTalk for updates and support. I had to take 2 full days off work as they could not offer me an engineer appointment outside of most peoples normal working hours. The first scheduled appointment, the engineer didn't even turn up and the second appointment, I had the engineers here for 10 minutes, whereby the told me the problem was external and they could do no more, I then had to chase for nearly 2 weeks for TalkTalk to book an Openreach engineer who came out and was shocked at how I have been treated as a customer, who said they weren't at all busy and that I should have been provided with a far earlier appointment.
I have had to travel into work unnecessarily for one month because I have been unable to work from home due to TalkTalks uselessness as well as had to continue to pay for a service I haven't received.
I have had numerous calls booked in with a manager to handle my complaint and I have received no calls, only texts pushing said call back and back.
Save yourself the stress and do not use! Find someone else reliable and competent. As soon as my contract ends I will be closing my account. And in the mean time I will be putting in a lengthy complaint to Ofcom.
- Location
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- Location
- Hamilton
- Reviewing
- TalkTalk
- Date
- 2023-09-27
- Comments
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Avoid at all cost. Worst company. Never have I ever experienced such a pathetic firm in my life. Never ever sign up with them. Nightmare
- Location
-
- Location
- London
- Reviewing
- TalkTalk
- Date
- 2023-09-27
- Comments
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If I could rate 0 stars I would. Since the 30th October (28 days ago as I'm writing this) we have made 13 points of contact with Talk Talk. After being past from person to person to person, and almost 8 hours in total of conversations, our solution has still not been resolved despite all of our problems starting due to an address change that was not requested. Terrible service all round. I do not recommend using this broadband service.
- Location
-
- Location
- stonehaven
- Reviewing
- TalkTalk
- Date
- 2023-09-26
- Comments
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promised £50 voucher on joining never got it complained still never got it on renewal i complained about price offered 30% discount why could they not have offered this before just had an email re returning equipment no packaging labels sent to return equipment absolutely rubbish
- Location
-
- Location
- Walsall
- Reviewing
- TalkTalk
- Date
- 2023-09-26
- Comments
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Absolutely appalling service, charged me for a phone line which I didn't ask for. Was very difficult to cancel, took three attempts to finally get it cancelled. Charged me for years over £45 a month because I was out of contract but hadn't told me that, that was the case. Quite happy to take the money from me but offer deals from £20 a month once I did cancel. Reward your long-term and loyal customers not charge them more. Service was like living in a cave in the living room as well, where the modem is... I could never talk talk to anyone on the phone at any time of the day.
- Location
-
- Location
- Blackpool
- Reviewing
- TalkTalk
- Date
- 2023-09-25
- Comments
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Customer service is abysmal . On hold for over an hour and then cut off another time 40 minutes and issue not resolved . Passed from pillar to post and not sorted. Internet is down and talked to 3 tech agents on live chat over the space of 6 hours all have different reasons non of which were right . Don’t understand what we are pay £33 a month for ??
- Location
-
- Location
- Tamworth
- Reviewing
- TalkTalk
- Date
- 2023-09-18
- Comments
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Terrible service, worse company I’ve ever dealt with. If I could have given zero stars I would have
- Location
-
- Location
- London
- Reviewing
- TalkTalk
- Date
- 2023-09-16
- Comments
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Switched from Fiber 35 to Fiber 65. Had to pay an admin fee of £30 for doing so. After i confirmed that the line was switched there was no increase in speed whatsoever. I told them i want to switch back to 35 and they said i had to pay another admin fee for £30. Poor service and poor quality.
- Location
-
- Location
- London
- Reviewing
- TalkTalk
- Date
- 2023-09-16
- Comments
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Appalling service. This bunch of shysters are obstructive, dishonest and care not one bit about people’s circumstances, only about rinsing every last penny from them. I am a disabled customer and have been trying for months to get on their ‘social tariff’ (which they pretend not to know about) sent evidence that they deny receiving and have just sent me an increased bill! I have spent many hours on the phone and been told blatant lies and been passed around from department to department to the point t where I have cried in frustration. Absolutely dreadful.
- Location
-
- Location
- Watford
- Reviewing
- TalkTalk
- Date
- 2023-09-13
- Comments
-
Let me tell you about my experience with Talktalk: I work as a doctor and part of my job is done remotely, surely fibre connection of relatively good speed is necessary for me. I recently moved to a new building of 2 floors and approx,10 apartments within M25 area. The address I declared in the conversation was in format: Flat X, 1 Y, Z postcode. It was possibly recorded by talktalk as Flat X, 1Z - such an apartment doesn't exist, the building does and is 5 min walk from mine, mine has a separate name and flat numbers, unlike any others. Overall what I mean it is difficult to confuse the buildings.
I am certain I recorded the address correctly - I got my eero device from Talktalk via Yodel company.
So when I spoke in the middle of August to the representative, I was told my internet will be ready for me to use it on 31 August the latest, but possibly sooner.I was told in the initial agreement when direct debit was set up that the engineer will come to my building. I was aware and made talktalk aware there is already their Box in the building -one of the neighbours uses their services. I had no confirmation of such a visit from an engineer and on 31 August I was told my internet is operational. I called talktalk helpline and spent 3 hrs trying to locate devices they told me about in the building, I was assured engineers would come until the end of the day (never happened and they have not been booked). Eventually, it was discovered the box was installed in a completely different building (not even a neighbour).I was put to the complaints department, where I was told I would have call from the manager on 5 September. That didn't happen. I used chat again and was notified that I would get call from the manager on 7 September. That didn't happen. When I contacted them again the same unhelpful agent started to lie/gaslight me that no such thing was declared to me and that I didn't understand what they said. In response, I presented screenshots I have been keeping of every exchange I had with them, in the end he refused to provide date of a managerial call. Meantime I have no access to the internet, I can't work in public places due to confidentiality issues and I don't have the ability to secure separate quiet clinic area outside my regular hours. So overall I lose remuneration, patients lose care and talktalk stays happy not providing internet and invoicing me.The whole situation is extremely stressful and as I already work under huge pressure, have to deal and spend hours (overall approx 7) trying to convince someone to take a simple action. I was told managers won't speak to me as they are not front desk workers. I was told that I can't make more than one complaint when I wanted to complain about how my complaint was being handled (I was misled twice and was in expectation of managerial call as declared by their staff). I obviously have screenshots of conversations I had with them proving what I say. If the national healthcare system worked like talktalk in my case, you would get a stranger's surgery and and a shaman for consolation. update 1: on 08/09/23 I got a mail asking me to assess how a call from TalkTalk went, This call never happened, there have been no unanswered calls and no voicemail. After that email I feel inspired to post this story whenever I can.
Update 2: representatives from this site writing PM me for assistance: obviously I PMed them, gave my complaint number, on 11/09/2023 was told that there will be a call on 12/09/2023 between 4-6PM. Obviously nothing happened. This was 4th time I was misled about a call and x-th time somebody in the company declared something that didn't happen
Update 3. It is now 12/09/2023 I have now been charged 40GBP for nothing, as no service was provided whatsoever, what am I paying for ??? I tried to contest the payment, only to learn that it can only happen to debited accounts. The automatic payment was set up upon joining talktalk. I feel my customers rights have been abused left and right. I am now willing to share my story with everyone who will listen!
- Location
-
- Location
- Northern Ireland
- Reviewing
- TalkTalk
- Date
- 2023-09-12
- Comments
-
Absolute joke of a company.
I have been with Talk Talk for years now. My first contract with them seemed to be a good value for the money and I was happy with this. Once my contract came to an end, my bill doubled in price. I would have been happy with this if the service provided was actually decent, but their internet connection was pathetic, so much so that I couldn’t even connect to it when upstairs in my small home.
I decided to switch broadband providers and began the unnecessarily long process of cancelling TalkTalk.
After googling their cancellation process, all seemed pretty straightforward as I was not in a contract with them. I was WRONG.
I first rang in May to do this and was unimpressed when I was told I would have to wait 30days for it to go through and therefore would have to pay an extra month- not what is suggested online.
I let them know I was unhappy about this and was told I’d be contacted on a given day at a given time.
I waited for their call but they failed to stick by their own date and times and unfortunately I missed them.
I was then contacted about my complaint regarding the cancellation but I had no interest in following through as I just wanted to get out.
Fast forward a few months and my TalkTalk account is still active and bills are piling up?? I rang again to sort this out and was on call for nearly 2hrs and spoke to 3 separate individuals.
The first member of staff listened to my issues and reviewed my account, telling me she could see that I hadn’t been actively using their service for so many months and that these bills would be removed which I was very appreciative of.
Next member of staff was to cancel my account (again.) he put this through fairly easy and from this I was aware that I had to pay 2 bills for both times I’ve tried to cancel. I wasn’t 100% with this but just wanted to be done.
3rd member of staff then informed me that my outstanding bill was just over £200.
I was not happy at all with this. To be passed from one person to the next and be told different things when all I wanted to do was cancel my account.
They are so unclear with how it works and it would seem that your outcome depends on which customer service rep you speak to as they all are using different rules.
0/10 experience with a useless, greedy company
- Location
-
- Location
- Oakley
- Reviewing
- TalkTalk
- Date
- 2023-09-05
- Comments
-
Firstly if I could give 0 stars I would the only redeeming factor of this company is a man I spoke to on 08000491402 at 1418 Tuesday 5th of September postcode KY129QT (incase talk talk read this review)
I am a 21 year old with autism and struggling with social situations and my carer usually deals with things like this for me but when I decided to call talk talk today as I had sold my property back in April of this year i attempted to cancelled my account I phoned on 3 occasions to have this done and on the second last time I paid 138.46£ and that was to close my account. This was in may. My credit score had been ruined as they failed to tell me about another payment that had to be made (which I didn't find out until later on the last call) so as I phone today on +443451720088 here I spoke to a woman at1404, was the rudest most unhelpful and hostile person I have ever spoken to on a customer service line for any company, refused to let me speak to someone else/manager Inpplied I was a lair and said that my account wasn't closed (which was confirmed but the second man that it was) and I hadn't paid what I needed to pay. - an additional charge that wasn't explained on the original call of the 138.46£ payment. Because of her I will never use or recommd talk talk to anyone ever again.which is a shame as the man who did help me was the loveliest and most helpful person ever and was very patient as at this point I was upset and crying. I accept my wrong doings as I swore but this was after the abuse I had already received over the phone that got me to that point. I'll not be back.
- Location
-
- Location
- Edinburgh
- Reviewing
- TalkTalk
- Date
- 2023-09-04
- Comments
-
Talktalk claim we are locked in a 18 month contract while we never consented for it.
There are many other customers in that situation, look for it on their community website.
They are now asking us to pay early cancellation fees because we are moving abroad.
Feels like a scam and their customer service team is horrible to deal with.
Do business with good companies - talktalk is not one of them
- Location
-
- Location
- London
- Reviewing
- TalkTalk
- Date
- 2023-09-01
- Comments
-
Disgusting company, they offer deals as if it was a scam, all 4 better value deals i have agreed to have been rejected for the last 6 months after spending hours on the phone and bot service. Guarantess after guarantee from their so called experts from switchboards across the world.
Their complaint department is a joke and offered me no understanding but gave me again a guarantee the last and fifth contract will go through...
How long does it take to get a better deal value, who knows because they certainly don't.
- Location
-
- Location
- Lancashire
- Reviewing
- TalkTalk
- Date
- 2023-08-18
- Comments
-
Navigating the TalkTalk Tangle: A Grand Adventure at 80!
So, here I am, an octogenarian explorer, weathered by time, battle-scarred by experience, and armed with the uncanny ability to spot a broadband mirage. Three plus years hitched to the TalkTalk rollercoaster, and let me tell you, it's been a ride!
Their internet waltz is a masterpiece, a symphony of drops and disappearances, leaving me hanging for minutes that stretch like a cat's afternoon nap. Day or night, it's an equal-opportunity vanisher. I call 'em up, thinking they hold the secrets of the digital realm, only to be met with bewildered shoulder shrugs. "Fair usage"? Mention that, and you'd think I was waving a red flag at a bull. They steer clear faster than a cat avoiding a bath.
The money game, though, that's their jam. They've got a flawless memory when it comes to your bills, but ask 'em about what they've actually done for you, and you'll get more blank looks than a staring contest champion. It's a monthly ritual, a theatrical performance where they conjure fees from thin air, like pulling rabbits from a hat, only less entertaining.
Now, let's talk customer service – or as I like to call it, the "Delay and Distract Dance." They've mastered the art of scripted evasion, leaving you wondering if they're reading off a teleprompter or just speaking in some secret code. They've got more stalls than a farmer's market, and believe me, they're not shy about using 'em.
To my dear pals at TalkTalk: Save the fake apologies for your grandma's birthday party. I've spent more hours on hold than a teenager spends on TikTok, and sorry, but time isn't a currency you can refund. I've become a master of their repetitive banter, like a jukebox stuck on a broken record, playing hits from yesteryears.
Fellow adventurers, lend me your ears! Time's too precious to be squandered on the TalkTalk circus. Their disruptions are like mosquitoes at a picnic – annoying as heck and draining your energy faster than a toddler on a sugar high. So, fork over a few extra bucks and upgrade to a provider that won't treat you like a tech-illiterate grandparent. Trust me, there's a land of better options out there, and you deserve the royal treatment.
As I bid adieu to TalkTalk, I look back on the countless calls, the scripted tap dance, and the assumption that customers are as gullible as a dog chasing its own tail. This little exposé barely scratches the surface of my escapades. The iceberg of TalkTalk troubles runs deep, my friends, deeper than a mystery novel plot. And as for that single star? Well, let's just say it's shining brighter than a supernova of disappointment.
- Location
-
- Location
- London
- Reviewing
- TalkTalk
- Date
- 2023-08-18
- Comments
-
I have been trying to cancel my broadband for several months now and the customer service is ABYSMAL. I have called I have emailed I have done everything under the sun and to no avail. Even when the service was running it was extremely faulty and I had to swap to a different provider. Stay away from talktalk
- Location
-
- Location
- Uk
- Reviewing
- TalkTalk
- Date
- 2023-08-16
- Location
-
- Location
- Reviewing
- TalkTalk
- Date
- 2023-08-11
- Comments
-
Horrible company.Complained many times about the speed of the Wi-Fi and the fact that it stops working out of nowhere and that it doesn’t cover the whole house,it would literally work outside my house but not my home…they kept blaming it on the router and where I lived,they made me pay for a new router I accepted as my kids need wifi to do school work I tried everything.I pay £40 for nothing as the Wi-Fi doesn’t work as it should and even when you call they will run tests and never resolve the issue always blaming it on the router and leaves you days without Wi-Fi and don’t get the hint that they need to improve their service.if it wasn’t about how stressful it is to move to another company I would have done it ages ago as talk talk is the worst ever company.
All the workers were patient and helpful HOWEVER when I had to submit the complaint the person was having an attitude saying there’s nothing the can do so they were going to close it as it’s not my fault either that they don’t know how to communicate as a business.disgraceful and embarrassing
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.