TalkTalk Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.

Recent Customer Ratings for TalkTalk

  • Satisfaction
    2.9 stars
  • Customer Service
    2.8 stars
  • Speed
    2.9 stars
  • Reliability
    2.9 stars

Based on 679 customer ratings since 2023-04-13 (Show all time ratings)

Visit TalkTalk   Read our TalkTalk buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

7,005 Customer Reviews over 176 pages

  • Reviewer
    Location
    North West
    Reviewing
    TalkTalk
    Date
    Comments
    Absolute rubbish.
    Rubbish broadband
    Rubbish customer services
    Rubbish mobile
    In all an absolute rubbish company to deal with. Daylight robbery
  • Reviewer
    Location
    Watford
    Reviewing
    TalkTalk
    Date
    Comments
    I cannot even rate this company as it is so bad, i Wanted to write this review to safe anyone ellse having to go though the suffering we had to go through using this company.
    It’s cheap but not worth the troubles. The customer service is the main problem it was so bad that we canceled using the. Company. Over 6 hrs on the phone trying to resolve issue. Very unprofessional the staff who are superficially polite but never resolve the issues simple , everything turns into fiascos, waisting so much valuable time .
  • Reviewer
    Location
    Salisbury
    Reviewing
    TalkTalk
    Date
    Comments
    absolutely useless, inept,rubbish, shambolic. I've had phone calls to their 'customer services' that should have been shown as a Monty Python sketch. Undecided if I should laugh or cry but definitely think they should be avoided.
  • Reviewer
    Location
    Sw170p
    Reviewing
    TalkTalk
    Date
    Comments
    Please don't take talk talk you waste your money and talk alot headache. If you want don't take on phone. Use email. Liar liar
  • Reviewer
    Location
    Reviewing
    TalkTalk
    Date
    Comments
    If you wish to have your internet service constantly cut off and have to speak to rude and unhelpful call centre staff (when and if you actually ever get through to them) then talk talk is the provider for you. Not even worth a one star rating.
  • Reviewer
    Location
    Liverpool
    Reviewing
    TalkTalk
    Date
    Comments
    First month. Abysmal. I do not use land line or free view, just wanted decent broadband for work.

    I'd get better wifi connection on a bus. Constantly dips out and when it doesn't it's unbearably slow, the staff just read scripts saying everything is fine or try to "upgrade" your account for more money but no guarantee of better service.

    Waste of time. Waste of money. Waste of energy.
  • Reviewer
    Location
    NorthEast
    Reviewing
    TalkTalk
    Date
    Comments
    Things stated off fine but after a few months the dropouts started until it became so bad I phoned customer services. The worst service I've encountered, passed from one department to the other, all trying to blame my equipment. They even sent an engineer to check my gear for the cause of the problem, but all was ok.
    Have terminated my contract at no cost thank heavens and am in the process of changing my ISP.
    The worst provider I've ever encountered. Stay well away.
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Comments
    Talk Talk customer service is the worst of any company I have dealt with in the last 40 years. They are to be avoided.
  • Reviewer
    Location
    Bournemouth
    Reviewing
    TalkTalk
    Date
    Comments
    Absolute shambles. This company is a joke. Takes you forever to get a connection with a adviser. Couple of times they just have up and put the phone down. Connection is slow! Just altogether a really awful service. Would not recommend to anyone. Oh and to top it off with all the issues, a multi million pound company could only offer £5 voucher against a bill. I mean really!
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Comments
    Omg worst company ever!!! Was t told about my renewal so they just went ahead, I’m paying for 68mps and getting 37
    Can’t get through on phone so have so far spent 4.5 hours yesterday and so far 8 hours today! Stay away from these cowboys they will rip you off
  • Reviewer
    Location
    Bazsanyi
    Reviewing
    TalkTalk
    Date
    Comments
    DON'T DO IT!!!!! WORST EXPERIENCE EVER!
    I have recently moved house and upgraded my package where I recieved a quote for £31.65/month. The calls have been recorded and the package has been confirmed by the agent. After setting up everything the agreed package were not supplied. The agent gave my a missleading quoatition and I am very fustrated that after making the deal with TalkTalk I am not supplied with the agreed package. After talking with the Manager who was not able to help me I was considering to leave them forever as a customer, but even that i have given 30 days to change my mind they wanted to charge me £600. It is absolutely unacceptable what TalkTalk is doing and left me with no choice but to go to the ombudsman.
    Don't go for TalkTalk guys!!!!
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Comments
    Talk talk customer service is rubbish!! They do not help with anything and their mangers are even worse! I am very disappointed!
  • Reviewer
    Location
    Irvine
    Reviewing
    TalkTalk
    Date
    Comments
    My landline has been down since pre-Chritmas, a crucial time for communicating with friends and family . Only managed to get the online chat once with the talk talk service center and was told would see into the problem but nothing has been done or heard and couldn't even get online chat again as none of their their advisers were available for days. A message popped out telling callers to call the service center, but my phone line was down for crying out loud! Plus the so called broadband is running intermittently at a tortoise speed.
  • Reviewer
    Location
    Nottinghamshire
    Reviewing
    TalkTalk
    Date
    Comments
    Like most people i have experienced nightmares. However none of the were equivalent to dealing with TALK TALK. It was without doubt one of the worst experiences of my life.

    My wife an I were with TALK TALK for many years, then being as we were about to move addresses we made the terrible mistake of trying to end our contract with TALK TALK. Folowing rthe payment of our final bill we thought that was it, all done and dusted. Not so. TALK TALK does not give in that easily. We then faced three months of pure hell. Despite providing TALK TALK with a copy of our final bill and proof of payment, we continued to receive weekly threatening letters descibing what they would do to us should we fail to pay the bill again. Eventually threatening us with legal action and bailiffs.

    TALK TALK are very clever indeed, as demonstrated by the following.

    1. It is impossible to phone them the phone just rings and rings. If you are fortunate enough to get through to them, they ensure you cannot get any further unless
    you are fluent in Indian or Punjabi.

    2. TALK TALK only gives out box numbers, they are too cowardly to give you a an address where you can talk to them face to face. I was most disapointwed about this as i would have paid out a substancial amount of money to meet the person who was making our life HELL. My three sons were eager to meet them also.

    Eventually TALK TALK suceeded in what it was striving to do, it made my wife vwery very ill. She ended up dreading the post coming through the door.

    Eventually we sought the help from the Citizens Advice Bureau. A little bit of extra information here. TALK TALK are NOT The Citizens Advice favourite people. It appears the Citizens Advice has frequent complaints about TALK TALK every week.

    In fact they were so well known, the member of staff listening to our story could acually recite their phone number off by heart. Once the lady had heard our story and examined our paperwork, she advised us to get ourselves a couple of cups of coffee as this phone call she was going to make could take a very long time.

    The first thing the lady did was to make a note of the time, I found this a little odd at first, but all would become clearer later. She then proceeded to telephone TALK TALK, Then sat back and continued with her knitting whilst the phone rang and rang and rang and then rang some more. My wife and I finished our coffees and then fetched another. After about fifteen minutes the phone was answered, I'm unsure as to who was the most surprised my wife, myself or the advice lady.

    The lady dealing with our problem was totally unable to unable to comprehend that the employee was trying to say in English. So, she asked the employee what her name was. Again being unable to understand her name she asked her to spall it out in English. The employee was unable to do so. So, the Citizens Advice lady requested to speak to an English person. We then listened to Beethoven,s 5th synphony for the next ten minutes. The lady from the citizens Advice centre said that this was quite normal, as perhaps TALK TALK were hoping we would get sick of waiting and put the phone down. clever, very clever.

    We were then passed from department to department until eventually being put through to a Supervisor. The lady from the Citizens advice department explained who she was and who she was representing. She explained the problem and gave all the relevant details. The supervisor then said, can you give me a couple of minutes to look into this. A short time later he came back on the line and said, Well I'm confused about this as Mr & Mrs Naylor dont owe us anything. Their final bill was paid up months ago. he then stated that he would make sure we were not contacted again.

    my wife was so relived she burst into tears.

    The Citizens Advice lady then noted the time. it had taken her 53 minutes to talk to an english person, and 3 minutes to solve our problem. When my wife and I left that office we felt like all our Christmases had come at once.. Such was the relief.

    Both myself amnd my wife being driving instructors we have ensured all of our customers are made aware about TALK TALK. We always finish with, " Dont take our word for it, accessthe internet and see ex- TALK TALK customers have to say about them.

    Hopefully our customers have listened to us and have gone elsewhere, costing TALK TALK a lot of money. For us, it is a small price to pay for what they put us through.
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Comments
    Appalling customer service. Internet is constantly cut-off for 6 weeks now. All they do is blame Openreach and say to wait for it to be fixed with no compensation or any idea when we will actually have internet. When trying to end contract, cannot even make it to the terminations department as customer service simply does not put us through to them. Stay away! The worst experience in my memory with customer service
  • Reviewer
    Location
    Watford
    Reviewing
    TalkTalk
    Date
    Comments
    I cannot even rate this company as it is so bad, i Wanted to write this review to safe anyone else having to go though the suffering we had to go through using this company.
    It’s cheap but not worth the troubles. The customer service is the main problem it was so bad that we canceled using the. Company. Over 6 hrs on the phone trying to resolve issues. Very unprofessional the staff who are superficially polite but never resolve the issues simple , everything turns into fiascos, waisting so much valuable time .
  • Reviewer
    Location
    Aylesbury
    Reviewing
    TalkTalk
    Date
    Comments
    Have had nothing but problems since join them for phone, broadband and TV. Have had to have a new router for Internet as it failed, have an engineer out twice for the phone and twice we have upgraded TV packages and not been able to access them for days. It is now 17 days since we took out our last package and we still can't access any of the channels despite 5 calls to their customer service and technical departments and 3 promised call backs within 72 hours none of which have happened. Today speaking to their technical department manager I am told they are still investigating the issue I told them about 17 days ago and I have to give them 28 days total to sort it. The customer service is a joke promises of your problem had been esculated to the relevant department who will sort this ASAP. 17 days being charged for channels we can't watch and when I tell them I want to leave get told its £240 as we are still in contract. Yet they are not providing the services they are contracted to do so. Would not recommend this company to my worst enemy let alone family or friends. I can see why Ofcom voted them worst Customer service provider to do with Internet and home phone.
  • Reviewer
    Location
    Poole
    Reviewing
    TalkTalk
    Date
    Comments
    I couldn't believe the mad conversation I had with customer services over installation of my phone and broadband. my mum kindly bought me the package for Xmas online and I had it all confirmed that it would be installed on the 5th jan. I needed my phone Asap and asked if that could be installed first.... No was the answer. I then noticed that my mum put number 11 instead of 111 on the account, so I called to get them to change it. They said it was all done but when I checked the account it was still at 11. I called again and they said I would have to cancel the order and re order it to change it as it was ordered online. That would mean I would lose the installation date and would have to wait later on in the month for the next free one. I told them how desperate I was for my phone so I don't want to cancel it as I can't wait longer. They were adiment this couldn't be done, then I asked if it could be treated like I was moving house, they said yes they could change it but after it was installed..... So they are going to install it to the wrong address to then uninstall it to move it up the road!!!! How does that make any sense!!! I asked the women if she thought that sounds mental and she thought it was completely acceptable. So told them to shove the whole package and I've gone with EE who could fit it all in the same week to the right address that I could change when I liked!! Lovely thank you very much. Talk talk.... You suck.
  • Reviewer
    Location
    England
    Reviewing
    TalkTalk
    Date
    Comments
    Firstly of all talk talk is unreliable. While I am making this review, the connection fell to one bar and I am right next to the router because of Talk Talk i lost all my work i was doing. For the people who are considering buying this I plead you not to. I find this experience dreadful. I had to use my phone data to use the internet and to do my work. If you mostly doing work through internet don't get Talk Talk.
  • Reviewer
    Location
    Newburgh
    Reviewing
    TalkTalk
    Date
    Comments
    Worse company every dealt with now away in telecom s obuisman after eight months of poor speeds and engineer visits now with bt night and day you get what you pay for
  • Reviewer
    Location
    Glasgow
    Reviewing
    TalkTalk
    Date
    Comments
    Simply a bunch of Liers
    Don't even waste your life trying to get them to solve anything. The script is:We are sorry
    we will transfer you to X department(usually at least 4 times)No one there actually can do anything.
    Just block their number and get on with you life.
  • Reviewer
    Location
    Windsor
    Reviewing
    TalkTalk
    Date
    Comments
    I found the website impossible to navigate and impossible to work out a sensible price package to suit ourselves and impossible to speak to an english speaking call centre
  • Reviewer
    Location
    Portsmouth
    Reviewing
    TalkTalk
    Date
    Comments
    I have been on entry level free broad band for over 15years, never signed a new contact but new customers are paying £3.50 + line and Im being charged £12.70 + line. Lorreta offer 1/2 price call plan but when the bill came in it was 4 times what we agreed. They are not honest all the comments written here by other reviewers are true I've experienced most of them. Currently complaining to OFCOM.
  • Reviewer
    Location
    Newcastle
    Reviewing
    TalkTalk
    Date
    Comments
    First bought this broadband in May 2014, and it's bad,bad,bad. I asked for fibre and they said they needed £500.00 to install a fibre broadband on my location. The speed is terrible. Disconnects every 2 minutes. I have to write this really quickly. IT'S A FRAUD. DO NOT TRUST THIS. THEY MANIPULATED ME INTO BELIEVING 60 mbps download speed and it's below 600 kb now. TERRIBLE TERRIBLE.
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Comments
    One star was kind. Worst customer service ever. Slowest customer service ever. Will never get use them again.
  • Reviewer
    Location
    Bristol
    Reviewing
    TalkTalk
    Date
    Comments
    Custumer service totally unacceptable, been cut off twice this afternoon Hazira+ and Sebenzani
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Comments
    Terrible customer service who is very sorry and doesn't answer any questions, just repeats same thing all over again!
    Each time I called them I was put on hold for min 40mins. I spent 2h on each phone call and problem not resolved.
    Many times requested to speak to the manager. They refused.
    Any changes you want to make to the account the contract has to be renewed for 18months!
    Internet speed between 0.2-3.5 Mbps because I am 2.5 km away from the receiver. Ridiculous and frustrating
  • Reviewer
    Location
    Abingdon
    Reviewing
    TalkTalk
    Date
    Comments
    I ordered the best available broadband from talk talk and after one month of poor broadband speed contacted them to be told I needed to upgrade at an extra 5 50 a month
    I then have to wait almost another month to get connected
    I specifically said at the start the cost wasn't the issue I just wanted the best broadband speed available
    When you speak to them on the phone it's very difficult to understand them and obviously they don't understand clear and concise instructions
  • Reviewer
    Location
    Scotland
    Reviewing
    TalkTalk
    Date
    Comments
    1am 10 minutes to connect to email .no joy Did a Computer check no problems
    Useless service Once charged £40 for an hour of "try this ,try that "My Grandson age 15 would have sorted it in 5 minutes
    No point in complaining waste of money and time ,Promised speed 8 i get 2.3
  • Reviewer
    Location
    Bolton
    Reviewing
    TalkTalk
    Date
    Comments
    Awful experience. The broadband kept dropping out. It’d take almost an hour on every web chat conversation with someone. Web chat sent standard messages unrelated to my query. When I logged a complaint, I received an email to say they’d tried to ring me when they hadn’t. I never received a good speed with them even though I paid for fibre broadband unlimited and it dropped out lots.
  • Reviewer
    Location
    aberdeenshire
    Reviewing
    TalkTalk
    Date
    Comments
    My contract for talk talk line rental, broad band and calls is fixed until June 2017.
    I moved house this week and going in to temp accommodation for 6 months, was planning to suspend service and then continue with the service in January 2017.
    Horified I was unable to do this and had to pay £177 to get out of contract.
    Due to this after care service I will not be touching talk talk provider ever again.
    This is after being with talk talk at the same address over a period of 9 years. They seem to forget that we were one of there first customers who helped to built the empire they have.
    Very unhappy Ex customer
  • Reviewer
    Location
    Mid Glamorgan
    Reviewing
    TalkTalk
    Date
    Comments
    This has got to be the worst company in history,I don't know what type of scam they have going but there definitely is one they tried to overcharge me on my phone bill after a few calls I got it sorted and paid my final bill that was months ago have had no correspondence since then but then a letter off them Monday saying I owe a final payment I don't even know what it's for when I rang them they said it was for a late charge,I told them what they can do with their late charge I honestly think they try their luck to get vulnerable people to pay we'll talk talk I'm not that person when I left they tried to get me to stay with their pathetic offers I told them I wouldn't stay with them if it was for free my services were terrible my house phone used to crackle my internet speed was slow and used to freeze this company needs to be closed down it's absolutely useless
  • Reviewer
    Location
    Reviewing
    TalkTalk
    Date
    Comments
    Worst provider ever!!! Lack common sense and no one knows what there doing! Tried cancelling within the cooling period and had so much trouble getting hold of them and then got sent to different departments that couldn’t deal with my situation. Awful customer service and provided avoid!
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Comments
    Worst customer service ever ever ever received.....

    Will cancel the contract for sure
  • Reviewer
    Location
    Wakefield
    Reviewing
    TalkTalk
    Date
    Comments
    Absolutely diabolical service, do not use talk talk, you get what you pay for with broadband and these guys are terrible, Iv been with them a year of a 24month contract, tried to escape but can't without paying £150, always had slow speeds on broadband and router they send is terrible, wps doesn't work on it, I asked for this swapping in the first month, they sent an engineer who came out and said "theres nothing wrong with your internet", no joke? I didn't even ring for this I rang for the wps button issue, to fix this would be a new router, I gave up after this and lived without my printer for a year, Contacted them last month to cancel thinking I was in 12months, turns out its 24month so rather than cancel I thought il upgrade to fibre see if that's a bit more reliable and see if I get a better router, took the deal on £30 something per month, told router would arrive in 5-7 working days its been like 12 and its not here so I rang today on my activation day to chase it up, I was told "we decided not to send one as its the same router you already have" that's rubbish as my friend has fibre and its a different router, if I'm paying for a service I want the latest piece of kit with it, regardless of that or specifically said I need the router as this one doesn't work, in the end managed to get one sent, should be here before the 13th a full month after I picked up the phone and upgraded to fibre. On top of this todays activation day and the broadband has been switched off but the fibre hasn't, so I'm now stuck with no Internet, I rang once again told them I have no connection to which theyve said they'll send an engineer out in 24-72hours, so I could be up to three days with no internet, kids are off school, wife doesn't drive and we have no other form of watching telly that doesn't require an Internet connection. I will most certainly be seeking compensation from talk talk and speaking to the financial ombudsman if I get no response, shockingly awful service and they just don't seem to care in the slightest.
  • Reviewer
    Location
    Wigan
    Reviewing
    TalkTalk
    Date
    Comments
    Not a day goes by without this "broadband" continuously dropping out. It's always 'limited'. At least 5 times a day. Extremely frustrating when you are trying to do a degree and the internet is so unreliable!!! looking at all of the other reviews it's astonishing that nothing has been done about this yet.
  • Reviewer
    Location
    Abid
    Reviewing
    TalkTalk
    Date
    Comments
    Do not ever join talk talk . The service is extremely npoor . The staff are unprofessional, i reported the internet fault two weeks ago but they promise me by today and tomorrow but never showed up for the kast two weeks now. They do not send you email /text message atlest you know that some one is working on the issue .They do not have email /text service.They do update you.Rubbish service , rubbish , company and unprofessional staff!!! Strongly advice never join talk talk!!!
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Comments
    I would NOT recommend talk talk they charged me twice for a service they didn't even provide my broadband wouldn't work then they couldn't fix it but gladly took my money wouldn't refund me and there customer service agents are so rude please do not go with talk talk they are absolutely a joke of a company
  • Reviewer
    Location
    Edinburgh
    Reviewing
    TalkTalk
    Date
    Comments
    Was on holiday in Italy and could not log into my talk talk account (as it's apparently a security feature. Spoke to someone on live chat to who gave me bank details and told me to do a direct bank payment. Did this from my online banking. Got home two weeks later and snotty message in post and on phone that my account has not been paid!!! 40 days later and they are still unable to find the payment. I have confirmed over and over via email and with my bank (sending them emails of the payment) that it has been paid! Now at day 41 I refuse to pay another cent to them until my account is sorted!!! ABSOLUTLEY CRAP SERVICE!!!
  • Reviewer
    Location
    manchestet
    Reviewing
    TalkTalk
    Date
    Comments
    To anybody considering signing up to swalkswalk forget it. DO NOT do it. One can find customer service problems with any provider I imagine but the ongoing faults I've had with my broadband are such I could fill this comment box 100 times over. They are rubbish.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.