TalkTalk Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.

Recent Customer Ratings for TalkTalk

  • Satisfaction
    2.9 stars
  • Customer Service
    2.8 stars
  • Speed
    2.9 stars
  • Reliability
    2.9 stars

Based on 679 customer ratings since 2023-04-13 (Show all time ratings)

Visit TalkTalk   Read our TalkTalk buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

7,005 Customer Reviews over 176 pages

  • Reviewer
    Location
    west yorkshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    AVOID worst ever .tHEY continue charging even after contract expired and anothere person had brodband connected in new name with new number. Engeniers visited address and did manual disconect and then connected new line.when contacted online i was told i need to cancel even if contract expired and i can`t do it online. I haVE TO CALL ON PHONE.CANCELATION TAKE 30 DAYS FOR WHICH THEY CHARGE YOU EVEN WHEN THEY DO NOT PROVIDE ANY SERVICE TO YOU. so if you do not look at your bank statments they will continue to still your money untill you figure it out and after you do they will charge you for another 30 days to kill your account ( their words kill the account) do not take it escalate complain .It is criminal what they get away with.
  • Reviewer
    Location
    West Yorkshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    Absoloutly disgusted with the service I am receiving. Joined with talk talk last month after not having internet for several years. The price seemed perfect and well within my budget so I paid for it and that's when all the drama started!

    The day my internet was set up i was given the 'OK' by the engineer they had sent out and told me the internet should be running by midnight. This was not the case and I had to contact them via online chat (as they charge you via mobile to ring them) from my mobile hotspot. It turns out the engineer didn't actually set anything up properly and merely wasted my time throughout the morning. Devastated and annoyyed was not the words at this point! A week after another engineer was sent out and finally had it up and running! The speed of the internet was great till recently.

    A week after talk talk employees ring you to ask you how everything is (which I thought was quiet nice of them) I told the guy on the phone it was working well and I am really enjoying the speed of the internet etc. So what does he decide to do? Sell me stuff over the phone! Asking me about my mobile provider I am currently with and wether I would like to switch to talk talk, which I told him no and that I was happy with who I was with. So he starts questioning me about my package that I have with them and comparing it with theirs! Which I was having none of! So he carries on explaining about it (baring in mind it has been over half an hour and I was getting extremely annoyyed with his presence on the phone now) and how he will give me a discount to which I had said no thanks, he has now put his manager on the phone asking me how many sims I would like and I also told them I didn't want them! So this stupid manager passes the phone back and he proceeds talking about the sims! I asked him if there would be any charges on these sims if they are not used to which he replied 'NO' so to get him off the phone I ordered 4, seen as though they were free and I was just going to chuck them in the bin anyway!

    A week later I had other issues with my broadband and went to check my account and had an outstanding balance of 44.40!!! For the stupid sims he told me were free! So I went straight onto the online chat and explained to the lady what has happened and she referred me to a different department, who also sent me to a different department and then I was waiting over 15 minutes for the other department before they ended my chat! (Absoloutly fuming at this point)

    A few days later I tried again and it was the same thing, department to department till I finally got hold of some lovely individual who wrote downna formal complaint and asked a manager to ring me in the morning. So I was up and ready waiting for this phonecall which was meant to happen at 9am. I didn't get the call till 12.30 (wasting my time once again) and on came a foreign bloke who knew 2 words of english.. literally. So he did not know what I was saying and I didn't know what he was saying either. He said he would ring back tomorrow. Which he never did!

    They set up a direct debit for this payement without informing me so I have cancelled it and I am still currently with TalkTalk but will not be for much longer till I am compensated and have this stupid issue resolved because I will not be paying stupid amounts of money for somethinf which was nothing but a lie from the talk talk team.

    I do not reccommend talk talk whatsoever for anybody! They are just horrible little money grabbers who know nothing about customer service and putting customers first!

    A business is nothing without individuals like us and will be losing another customer yet again.
  • Reviewer
    Location
    West Yorkshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Ordered my pack end of January. Every week my engineer appointment has been changed without my knowledge. And eventually cancelled as they couldn't be bodered.
    If you wanna broadband go anywhere else but talktalk - the worst company Ive ever came across in my life.
  • Reviewer
    Location
    West Yorkshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    I am leaving talk talk after 4 months. The broadband speed is ok when it works, but is extremely unreliable. It is a lottery which device in our household will connect to the router. When I contacted talk talks call centre in India they were nothing short of useless and would not send an engineer to my house unless I paid, or send me a replacement router. They are cheap, but I would avoid them at all cost, along with AOL who they own.
  • Reviewer
    Location
    West Yorkshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Slowest speed I have ever used. Cuts out sporadically, if people call the landline etc. Have called and problem has never been resolved. Tried to upload a 40meg file on wetransfer and it said it would take 185 hours. Forget about streaming.
  • Reviewer
    Location
    west yorkshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    We have been with talktalk nearley 18 months. I am really looking forward to the day we can get away from this service provider. Everything you can think of has gone wrong and now our contract is coming to an end they are making it hard for me to get a pak code to port my mobile number away from them. The mobile number was mine to start with and I transfered it to them. I would advise any person who is considering joining Talktalk to think again they are a very poor all round service provider
  • Reviewer
    Location
    West Yorkshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Yes this internet is cheap, but cheap isn't good if your not getting the service your paying for. Talk talk is only good if you don't run into any problems.

    I've the Internet for a year and a half and ran into problems two weeks ago. My internet speed dropped from the usual 4mb/s to .3mb/s and latency went to 500m/s.

    A technician came around and proved that the home setup was fine and it was a problem with the open reach line which talk talk rent from BT.
    I booked the Openreach tech for the following week; Monday/Tuesday/Wednesday, told they would turn up on either one of those days.

    I waited home for those three days and no technician showed. Upon ringing talk talk on the night of the Wednesday; they told me that an Openreach technician wasn't needed because they thought it was a problem with my home setup. I explained I already had a talk talk technician prove my setup but they said he might have missed something.

    I wasn't prepared to wait for another week for them to tell me my setup is ok again, I've cancelled my direct debit and ordered Virgin.

    It's iust their comstomer support that's the problem. All They needed to do it get BT to turn the gain up on the line but what could have been a 20minute solution turned into a 3 week shambles with no solution within sight.
  • Reviewer
    Location
    West yorkshire
    Reviewing
    TalkTalk
    Date
    Comments
    This is the worse company there could ever be i asked them to disconnect me 2 month in and they didn't I was also on restricted use and they are now trying to charge me 700 pound yes you read rite when I spoke to them they said I would have to pay for it even tho I have not had services from them since August and that they want to charge me for broadband that was unusable and when I explained to them that they can not change you for some thing that can not be used they said yes we can I asked them to pass me to some one higher as I could not understand him he said yes I will and low and believe he calls me back saying he has spoke to some one but I still have to pay so yet again I have asked to speak to the ceo so let's see if I get any joy so please if any one is thinking of going with this money grabbing robbing company don't cos all you going to do is get ripped off
  • Reviewer
    Location
    west yorkshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    the worst company ever. over charging and when i decided to leave them i rang them and they would transfer me to different departments and no one would sort it out for me! when i explained to them theyre just transferring me on they decided to cut me off the call! bearing in mind i was on the call for over 30 mins and been ringing for over a week and the same thing kept happening! all the staff was so rude all they wanted was me not to leave talktalk for the money! they dont even know how to do their jobs properly i decided to ring in once one and thankgod a very nice lady called courtney who had just started answered and sorted my problem out! if i would rate this brand less i would! never going back to this crap company!
  • Reviewer
    Location
    West Yorkshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    The customer service was appalling. The one
    Time that I had to contact them due to
    Their error I found the customer service,
    Unprofessional , not understanding, and did not
    Grasp the reason for my call.
    Very disappointing because the actual connection
    Of the broad band was great. A great shame I
    Would suggest that they allow you to speak to
    A professional an English speaking person
    If you have a complaint to resolve. Nothing
    About overseas contracts but this does not
    Work for talk talk. Overall satisfaction is zero
    Not the above as your web page will not allow amend
  • Reviewer
    Location
    West yorkshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Awful broadband. Awful internet speed. Awful connection. Wouldn’t recommend to anyone
  • Reviewer
    Location
    west Yorkshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I'm not paying for the interent (thank god) as it is just garage and that's been polite. Constantly down or very slow and very poor connection. struggles with more then 2 devise are connected. Used to be with virgin and we don't live in an amazing spot for Internet but I wish we stayed with virigin. Hardly half as many problems with as with talktalk. Be better of going round to my local and using that connection. It's just purely shocking and embarrassing for such a company to have such a poor and dire connection. I sure as hell would not recommend this company and looking at other reviews many other wouldn't either!!
  • Reviewer
    Location
    West yorkshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    I signed up to Talk Talk Broadband at the begging of August this year (2018) as a new customer. At the time I was promised a £75 Amazon voucher if I signed up on line. After signing up I received an email informing me that I had to wait for 90 days before I received the voucher. Almost 135 day later, still no voucher.
    I contacted them again and again, they eventually said that it would take up to 60 further days as they need to open & escalate a claim. Just found out from a customer service manager that the claim needs to be closed as they no longer offer the voucher scheme, it was a 3rd party who offered this NOT Talk Talk.

    So in short... no voucher on its way, no help from Talk Talk other than fobbing me off. Very very disappointed customer.

    AND NOT EVEN ANY OFFER OF COMPENSATION
  • Reviewer
    Location
    WEST YORKSHIRE
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Terrible service, connection. Rude staff!. I wish I had read reviews before signing up.
  • Reviewer
    Location
    West Yorkshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    +
    Hi there all fellow sufferers. I see I am not alone struggling with this new design useless TT mail.
    After years of unusually problem free account holding here comes a problem overload along the new look email and oh boy what a piece of total crap it is indeed. As we all know by now, to log in you wait several minutes while the system is loading. And loading it does, well and properly for ages.Then you try and delete endless spam. Ok, the first row of ticked spam vanished into the spam box after around 3 minutes.The second row of ten sat there and did not go anywhere, but the ticks disappeared.I ticked them again,now beginning to swear just a bit. This time they went nowhere.This is happening every day and every time I try to clean up the inbox.I managed to delete all spam yesterday,but it took many long minutes. Today I cannot even open the spam box.This system is the worst under the sun and I am planning to leave. Rang TT yesterday fuming, and managed to speak to someone with ok English accent, which was the first. I asked for the day of my contract ending and was advised to call 30 days prior to that. I was in return asked the reason for wishing to leave, so I let her know in few chosen words...and received a slightly embarrassed' I am very sorry to hear that.' I am sure I was not the first one. I am thinking of moving to SKY if things don't improve but am not sure. We'll see. I found a message above my account details telling us that tonight,the 8-9th of Feb. the engineers will try to sort out the problems...We know how great the TT engineers are; very busy, always fixing something but never mending anything. My advice to all is:leave.
    I cannot give zero stars so give only one.
  • Reviewer
    Location
    West Yorkshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst thing I have ever done signing up to TalkTalk.Connection constantly dropping out, hours on phone to "customer service" switch on switch off,we have reset our end etc. etc,fault at your end (no fault at my end )As soon as my contract has ended will be off!
  • Reviewer
    Location
    westbourne bournemouth
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    using internet, since I signed up with you and a package that included a landline, the service has been awful, I have a monitor screen in a LG TV connected through the Ethernet and a cable from the box and port. The screen eventually allowed me access, however, it takes forever for the talktalk screen then the youview screen to go, I am supposed to have access to basic tv, I would have expected to be able to utilise the few tv channels such as bbc iplayer, itv, channel 4, and channel 5 ... nopt the bloody stuff you allow, some childrens channels and subscription. I am not interested in , I am interested in free tv.... basic... like back in the 1960's when you paid for a tv licence, and with now paying for the provision of broadband and wirless. the tv channels should be automatic ... when switching on, and off..... without having to wait ... whats the point of a speed in my internet when it takes so long to download the bloody start, whats the use of having a remote control when the bloody control cant access the specific channels - basic channels, why cant talktalk provide a decent - easy to access internet tv.... I choose 'guide' and switched onto bt sport x2 - bloody typical cannot get rid of it it remains on the screen now, I have no wish to pay extra of the sky and other 200 channels - that are ****
  • Reviewer
    Location
    Westbury
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Don't touch this company with a Barge Pole. Forget any "good reviews" they're almost certainly provided by the 'company'. This service has progressively reduced to one of absolute horror, virtually unusable. My system is modern, lines etc; are good, just the crap I have to communicate with is the problem.
  • Reviewer
    Location
    Westbury Wiltshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I don't know why people moan about talk talk, I have a brilliant deal with unlimited broadband, unlimited calls 24/7 to landlines and mobiles, all for £27 a month and if I have had to contact them, they have always been polite, knowledgeable and the problem resolved. I don't know my broadband speed but it seems pretty satisfactory - everything is instant. .
  • Reviewer
    Location
    Westcliff-on-Sea
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Please please please dont go with talk talk. I switched to them because my landline was originally theirs and they were the only company who were able to carry my number to a new address when I moved. I had "complete failure" for the 1st 2 months. Which meant I had no landline and no internet. Every time I phoned I was told to wait 48hrs to see if their updates had worked. I ended up with 3 BT engineers at my home who finally managed to liase with talk talk and get it sorted. They sent me 3 routers of which I only received 1. And charged me for the rest which I had to claim back. My call divert (which I use to receive important landline calls when I'm out of the house) has just "turned itself off". Ive spent hours on the phone for the last 2 days trying to have it turned back on which isn't working. Ive now been told to wait a further 5 days without landline to "see if it will start working". My online account hasn't worked since the start so I can't make changes or use the online features. And to top it off my faster broadband, now working, is slow and keeps pausing. On the plus, their staff are lovely. Shame their services don't work.
  • Reviewer
    Location
    Westgate-on sea
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    I have recently had the need to contact talk talk with various problems ,one of which I eventually solved myself. My complaint is that on two of these occasions, although they knew my phone number my email address and my voice is my password had been confirmed, the operator was talking about another customer.s account. On one occasion for nearly half an hour. I despair of the security process.
    I am frequently losing my broadband. After the most recent contact I was asked for feedback on a questionaire, but having gone through hoping to have the opportunity to complain I was informed that I did not fit the criteria. I suppose being 85 excludes one from having either brain or a valid opinion.
  • Reviewer
    Location
    Westhoughton
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    NEVER experienced something so bad in my life ! Firstly we signed up as we moved out of our parents house we got told a engineer was coming out in 3 weeks time to fit the router ! We held in there for 3 weeks to get a text saying there were no need for a engineer and they had sent the box through the post for us to do ourself ! The router arrived 3 days later and came on but were slow at times , I rang back as we were supposed to receive a 100 pound voucher and they said the reason we haven't got one is because we hadn't fitted the router ourself I then told them I had and they went on to say well you haven't changed from another provider so you don't get one ( didn't say anything about either in small print or when signing up but ohh well ) . Then I got a letter through the post saying as of October 2015 the bill was going up 2.50 a month , and then they got hacked and I had 120 go out of my account and my mum had 650 ! And then I rang to speak to some one regarding the box not even working for over a week I were on hold 3 different occasions for about 5 minutes each , and on the phone for 1 hour and had another added extra on to my phone bill of 10.64 !! In the end I put the phone down on him and he rang me back ( he had to ask someone could he ring me back ) I asked to speak to a manager and he said there wasn't one at this time and then he had me unscrewing the box in the wall and shovering my fingers in it to still not work and them just say well there's nothing else I can do unless I send a engineer out and it's a 55 pound charge ! Am a young person working full time and paying all my bills with no extra money and can't efford a engineer therefore left with a 25 pound talk talk bill every month and I don't use it at all !!! YOU SHOULD BE ASHAMED ....
  • Reviewer
    Location
    Westmidlands
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    If I could give these NO stars I would
    STAY CLEAR OF TALK TALK they take money out your account when they feel like they want to, they took 2 months worth of bills then took a further 2 lots of £12.50 all in one month, there customer service is absolutely disgusting, vile intact they speak to you like crap, there broadband is shocking , I’m connected the seccond I walk out my living room it disconnected, only 2 items can be added at a time or nothing connects
    You spend loads of money to be on hold for 30minutes to be answered and say we are closed when there not , £15 + for that phone call, there not helpful in the slightest
    They are just liars and thieves, and to top it all of I finally leave to go with another company and they have the cheek to send a letter saying I have to pay a £60 leaving fee , well up yours talk talk you ain’t getting a penny of me, you need to be shut down completely

    AVIOD THEM , DONT WASTE YOUR MONEY
    YOU MAYSWELL FLUSH YOUR MONEY DOWN THE TIOLET
  • Reviewer
    Location
    westmids
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    been with talktalk 6 years in the last few months I had a number change from the ceo office they gave me a new number but did not move the services with it so I was without call boost and my vaule line rental . also I have been claaed a ma'am more that 30 times in less that 5 weeks I am a male . also billed me an engineer but was never told any one was coming to my house .don't go there at all
  • Reviewer
    Location
    Westminster
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I must advise not to get with talktalk it is the worst broadband I have ever had in my life, the customer service is discusting! Don't be fooled by the price the catch is You have to pay upfront line rental which means you are tied in and if you was to move home they would make you get a whole new contract out! Believe that this has been the first review I have ever written as I am absolutely annoyed by talktalk I have to let everyone know that it is the worst!!!!!! Do not go with talk talk for the price it's not worth the hassle very poor connection and when you need them to fix it they wil take over a week fix it for a few days and it will drop again! Ee have very affordable prices which have better speeds
  • Reviewer
    Location
    Westminster, London
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Initially the offer and price seemed a good deal. After 2 years using their service I can guarantee the following:
    Many issues with the wifi. Horrible customer service.
    As I have read in other reviews, it happened to me as well that once your current contract expires, they automatically enroll you to an standard package which is double your previous monthly plan. Unless you are aware of this, you end up paying loads more for the same service. This is obviously made on purpose. Which is a very bad practice.
  • Reviewer
    Location
    Weston s mare
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This company should be banned from trading they are utter rubbish.could never talk to anyone who you could understand ,they never sorted out my problem .You get what you pay for cheap service from a cheap company .AVOID THEM AT ALL COSTS Can't wait to see them go out of business .
  • Reviewer
    Location
    Weston Super Mare
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      3 stars
    Comments
    When I initially called Talk Talk about changing provider I was told they would take care of everything.
    That wasn't true, they didn't terminate my phone line contract with BT so I ended up paying for a phone line that I didn't have and had to organise that myself. Talk Talk customer staff were unhelpful and rude on that occasion, BT were also useless but that's only to be expected.
    Internet cut off completely three times over the two years I had Talk Talk for days at a time, an engineer called to assess, the fault was at the exchange. No offer of compensation for the downtime.
    When working speeds were good but the supplied router was unreliable and needed rebooting a few times a week.
    I would advise people to avoid Talk Talk
  • Reviewer
    Location
    Weston super mare
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Same problem as previous user- signal is low, connection on and off, low speed- less than it should be, customer service telling the same bull.... over and over
  • Reviewer
    Location
    Weston-supe-Mare
    Reviewing
    TalkTalk
    Date
    Comments
    Worst broadband ever. Moronic customer service and rediculously slow speeds.

    It takes months (litirally months) to get anything sorted and then they stll manage to get it wrong.

    But the worst thing was being lied to about which package I was entitled to and then finding out I couldn't be provided with it after all. I hate talk talk and hope they go out of business.
  • Reviewer
    Location
    Weston-super-Mare
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      3 stars
    Comments
    Switched from Sky to TalkTalk Faster Fibre broadband and calls few days ago.
    Promised in their ad - "Minimum Guaranteed Line Speed will be 33.9Mbps (download)."
    Ad - "Award-winning fibre with no mid-contract price rises and our 30-Day Great Connection Guarantee
    Our award-winning Faster Fibre is totally unlimited, and comes with our game-changing Wi-Fi Hub. Perfect for lots of different devices, doing lots of different things online, all at the same time. Plus, we guarantee no mid-contract broadband price rises on all our plans."
    The truth - download speed ~25Mbps.
    One of their sales reps called me to ask if I am happy with my package. I said that the internet speed is not as fast as promised. Then the guy started beating around the bush with excuses like "you have too many devices connected", "when they are connected via WiFi this drops down the speed", "the game console is dropping down the speed". I said that the devices we have are not simultaneously connected to the internet. Then, more beating around the bush, that it depended on the area, on the cables, etc. Are they not checking the area and the types of cables if they are compatible?
    We could not agree on the broadband speed. He then started pushing me to buy extra packages like virus protection, TV and telefone bundles.
    I said that I don't want to pay for anything extra after which the representative began shouting at me.
    So far I am very disappointed with the broadband speed and the customer service.
  • Reviewer
    Location
    Weston-super-mare
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I'm absolutely furious with their customer service and how slow they are. I regret the day I was tempted to switch to them. I've cancelled my order 3 times already and I'm without internet for a week now because they block my previous supplier. Nothing is done quickly and smoothly like they've promised! I would not recommend their services. Stay away! It's costing me money, time and anxiety.
  • Reviewer
    Location
    WESTON-SUPER-MARE
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    Speeds as low as 1.24mb/s on 'fast broadband'. Charged more than latest promotion rate for this service. Offered no discount on complaining unless I signed up to another contract. Tried to use their poor broadband speed to basically get me to upgrade to fibre. As if getting a poor service would make me want to pay for a more expensive one? Spent over an hour patiently explaining online but to no avail. If fibre is better I will do it via another ISP.
  • Reviewer
    Location
    Wetherby
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I wouldn't even give them 1 star if that was possible. Terrible service. Iv had rubbish internet for the last week and when I ring I just get an automated message that they are working on the phone lines and that they will be up and running at 3am. I pay 30 pounds a month for this service and they are completely rubbish. In addition I got a letter saying they can't reach me on my email and that I will be charged an extra 2 pounds per month for paper billing... yet I receive their promotional emails daily. Utter rubbish. Nightmare contract and would never renew. Roll on October when I can get rid.
  • Reviewer
    Location
    Weymouth
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    There customer service is the worst I have ever dealt with. We are now paying to leave cause any problems never there fault or they just turn there phone off cause they don't know the answer.
  • Reviewer
    Location
    Weymouth
    Reviewing
    TalkTalk
    Date
    Comments
    Dreadful service!! I will not recommend talktalk to anyone ever, I've had countless phone calls to and from the customer service team to do with technical fault, I had the phone line and broadband a little over a month and I only signed up for the you view box 3 weeks ago. So because I want to cancel the TV they are telling me I have to pay £200 I am in shock!!! Terrible service I was in the phone for 1hr20min on hold I was just trying to tell them that I wanted to cancel... DONT EVER SIGN WITH THEM
  • Reviewer
    Location
    Weymouth, Dorset
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The customer service with Talk Talk has simply been infuriating, entirely unhelpful & extremely long-winded. The advisors simply give text book responses and almost all the time are unable to understand what your needs/queries actually are. Anyone considering signing up to TalkTalk PLEASE PLEASE think again!!
  • Reviewer
    Location
    Wheatley Hill
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Talk talk is not to be trusted as a provider of either broadband or TV provider. And if you have a problem don't expect less than a 45minute Wait on the phone before you get to speak to an agent .when you get through they don't know what they are doing. Talk talk is use less
  • Reviewer
    Location
    Wheatley Hill
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This is an amateur farce of a provider. I was with them a year and the service was intermittent and totally unreliable. Call centres are all abroad, South Africa and manilla. You'll wait up to an hour to get through and when you do the help given is useless. They'll try and sell you something
  • Reviewer
    Location
    Whelan
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    6Mbps down and 0.5Mbpa up average just about all the time. Line speed slow-downs or outages are extremely rare and brief. In terms of price to speed TalkTalk is still by far the best on the market. I've been with them for about 6 years now and their customer service has greatly improved and provides fast accurate responses should issues occur. To be honest I do not know how TalkTalk provides such a good service for the price!

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