TalkTalk Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.

Recent Customer Ratings for TalkTalk

  • Satisfaction
    2.9 stars
  • Customer Service
    2.8 stars
  • Speed
    2.9 stars
  • Reliability
    2.9 stars

Based on 619 customer ratings since 2023-07-20 (Show all time ratings)

Visit TalkTalk   Read our TalkTalk buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

7,028 Customer Reviews over 176 pages

  • Reviewer
    Location
    West sussex
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Wish I had never signed up to Talk Talk
    My experience has been awful u,totally inefficient and full of false promises.
    I would not advise this company.
    I have in 24 hours spoken to nine different agents .
    Now awaiting compensation and will be writing to the managing director in Southampton and if no joy to the ombudsman.
    Currently looking around for another provider.
  • Reviewer
    Location
    west sussex
    Reviewing
    TalkTalk
    Date
    Ratings
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    dreadful customer services if you have a complaint your on the phone for hours nobody seems to know what their saying just bogg you off with a load of rubbish so i was happy to pay to end contract early
  • Reviewer
    Location
    West Sussex
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This review is entirely biased as it only allows you to put 1 star as the lowest option!!!!

    Talk Talk are the worst company to deal with in the telecoms market.

    I Only ended up as a TALK TALK customer by default due to one tel being consumed by this bunch of utter charlatans.....

    TALK TALK do not deserve any stars for the service they provide. As a customer of theirs they take the liberty of constantly contacting you in a worse manner than any cold calling call center trying to sell you something...When you have a problem its like the cockroaches in the basement when the lights go on....

    The Broadband service they provide is a joke with constant drop out and loss of connection, which is just bearable even when it is working.....

    Having finally decided to get rid of them things can only get worse than being with them.....

    I am now in a bitter dispute with them as they decided on leaving to charge me a £10 admin fee which they never told me about & then see fit to perpetually charge me unpaid fees on every month, and all this occurs even after paying my final bill....
  • Reviewer
    Location
    west sussex
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    AVOID

    I'm moving and have found I cannot cancel my contract I have to pay until January 2016. Unfortunately when I took out the contract I had no intention of moving, however I have just exchanged contracts and have a completion date for 7 days time. This is where my nightmare begins, it appears I cannot have my phone disconnected in my current property as they insist on 30 days notice. I have accepted I have to pay to get out of the contract, I even agreed I would pay whatever I might owe before I move. However Talk Talk refuse to disconnect my phone line all I can do is bar my current number otherwise the new owners can use the service at my expense until 3rd August when the 30 day notice period expires. I called ofcom who said that 7-10 notice to disconnect the line is reasonable and as I am not refusing to pay all exit fees etc there shouldn't be a problem. Ofcom advised me to raise a complaint with the ombudsman should Talk talk still refuse to disconnect my landline. I have told Talk Talk I will escalate my complaint but they will not budge they refuse to disconnect my phone. I have said I will pay extra to have it disconnected but the answer is NO I didn't give 30 days notice. This must affect lots of people as it not unusual for people not to know their exact moving date 30 days in advance when buying/selling property. Talk Talk refuse to budge, customer satisfaction and good PR means nothing. They do not care about customers at all, they are not gaining additional money from me by refusing to disconnect my phone as I have to pay them close to £200 just to get out of the contract! I have never encountered a company so unwilling to provide a pleasant customer service experience. I will NEVER use Talk Talk again and would advise anyone to steer clear. This company do not see customers as people who pay there wages we are just an inconvenience to them and they do not care in the slightest about customer satisfaction. All I wanted was for my phone to be disconnected on the day I move or shortly after, I am will pay any monies I owe under the contract I am stuck with, but really is it too much to ask for my phone to be disconnected when I move? I have never encountered this with any other telecoms company. I can honestly say this is the worst service I have ever received. How simple would it be to just say you are liable for all these charges but as a gesture of goodwill we will disconnect your phone on the day you move. I am self employed and wanted to keep my telephone number but Talk Talk seem determined I won't. I was able to keep my number transferring from BT to Talk Talk but not if I want to transfer back to BT. This company has a shocking disregard for their customers. If you want to keep your sanity AVOID this company!
  • Reviewer
    Location
    West Sussex
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    It always been slow had lot issues with them they sent out new hub worked ok. If am late paying the bill due to been paid late they take ages turn back on tho online says with in one hour if paid between 9am and 7pm. While other company turn you back on with in 1 hour. I had wait 48 hours before they turned it back on. There fast to take the Payment. Plan to leave talk talk after Xmas as it is just a joke. Wish never bothered.
  • Reviewer
    Location
    West Sussex
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    I am a carer for man with disabilities and mental health problems. They had rang him up and got him to agree to a mobile phone contract that he didn't need as he is with Orange PAYG which suits his needs. I rang them along with himself and after an hour while sorting this out after many departments got cut off. I then decided to email them explaining about these mental health problems where he's vulnerable. They replied saying I needed 'Power of Attorney' and to get a lawyer. We then rang up again and explained the situation together with him giving me authorization to talk to them. After him being with them for 4 years they told us his address wasn't right after both of us repeating it about 6 times! Then how is it we have all these papers from you with these details on in front of us. The representative was rude so I insisted he gats his supervisor on Manager there as I didn't like his attitude..trying to start a fight with me and to get this sorted. Firstly he said they weren't.It's only when I demanded to see them that he got a manger who continued to say his address was wrong! They said they'd sort this out but we'll wait and see. Don't have much faith as he obviously doesn't exist unless there's money to be had! Apart from this we find the broadband OK here. They seriously need to work on their customer service...also not to lie about things on your bill and how it will 'be cheaper for you'...I checked the bills and it would have cost more. I also do not like being mislead into thinking their directories are free also. One person said they are completely free and the next not. We are asking for a vast improvement in customer service and honesty which should be expected.
  • Reviewer
    Location
    West Sussex
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Poor from day one . now have no TV as we were misinformed by sales department . we are now going to be charged for engineers visit . Customer service phone number out of service for last two days ! Great !!!! I wish I had looked at these reviews as I would never have changed to this BAD SERVICE PROVIDER .
  • Reviewer
    Location
    west sussex
    Reviewing
    TalkTalk
    Date
    Comments
    We are on our third wireless box in three months, total crap when you get in touch with talk talk they Palm you off with a load of guff. Our internet has just about given up with this lot and they do not seem to care about customer relations. It would help if the person you speak to spoke English, we have 18 months left on the contract and can't wait to get rid of these wasters.
  • Reviewer
    Location
    West wales
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    They were charging me to find my mobile without it going to answering machine, because I hung up when I heard where it was. I had a conversation with the customer service, they contradicted them selves over and over direct lying to people, just think if they do that to all customers they could be making billions per year. When some of us could do with that extra pound or two here and there.
  • Reviewer
    Location
    West Wellow, Romsey, Hants
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Our home Talk Talk broadband internet has been awful for well over a month now. Simply the worst internet connection I've ever had, really, and I've worked in IT for over 20 years!!! The router disconnects or the BB goes down about 20 times a day. The speed is awful, so we can't stream 1 programme on Netflix without it crashing. This is with all other home devices disconnected (we literally have to turn off or in airplane mode before deciding to put a movie on for the kids!)
    I am certainly changing provider ASAP as it has been a poor level of service for 6 months, this last month has simply taken the biscuit!!
  • Reviewer
    Location
    West wickham
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I see why there is a cancellation fee, it is rubbish, broadband is terrible, TV box is rubbish, if sky is costing £60 a month then this is worth £10 a month and that's being generous.
  • Reviewer
    Location
    West Winch
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    For no reason I've been placed on a max 1Mb package since I signed up in July. & despite ringing them up constantly over the last 6 weeks since they let this slip they've still not managed to flip the switch to give me more bandwidth! An hr on phone to CS in India each time, doing same tests over again! Not kept 1 promise or refund. Paying £15 pm bb alone! As soon as contract runs out I'm off!! Don't consolidate your package with Talk talk!!
  • Reviewer
    Location
    west yorks
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Had problems from the start,loop holes hidden fees and incompetence.Said first payment was due 15th of mth following connection.We had it put in on 12th.we were led to believe this meant mth after.when actually was due 3 days after installation. Then we got charged £16 by bank and £10 by talktalk for late payment.When you ring they are rude and misleading.Could hear them mocking me to each other down phone.Had nearly £20 extra on usual bill due to hidden charges. Am trying to terminate contract as always problems and costs more than originally thought. Would not recommend. Horrific service!
  • Reviewer
    Location
    West Yorks
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    I had two accounts with talk talk at separate addresses and I decided to cancel one midway through the contract as it wasn't really needed. I accepted that I would have to pay a cancellation fee and I paid the December bill as usual and I was told that my final billing date would be the 4th of January and payment would be due out on the 11th. On the 22nd of December I received a text message from my bank saying that I was £149 overdrawn and when I looked into it, Talk Talk had attempted to take the cancellation fee out at a totally different date to was was agreed upon. I phoned them up and was bashing my head against a brick wall trying to deal with an absolute moron from their call center who insisted that I was £40 in credit and after telling them half a dozen times that they were looking at the wrong account they were still absolutely clueless and hung up on me. I did however manage to get through on another number and the money that was taken was immediately put back into my account after I told them what had happened and they advised me to contact the bank. I made it clear that the money wasn't supposed to be taken out while the 11th and I told her to make a note of it on the computer. The end of it? No the stupid idiots have gone and raided my bank account again on the 4th of January! The customer service is abysmal at best and like I said I have two accounts? I won't even go into my broadband not working for a week when my router got attacked with a worm. Funny how they don't offer you a refund for the poor service they provide but are quick enough to raid peoples bank accounts when they feel like it.
  • Reviewer
    Location
    West Yorkshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I was with Talk Talk, on an 18 month contract. Using the landline to call any local number, apart from Talk Talk customers, was very expensive; this meant that I rarely used the landline.
    The internet was unreliable, especially for the last seven months of the contract. I contacted them seven times during that time to report the problem. Each time I called them it took between one and two hours to sort out, then the internet would stop working again a week or two later. It took so much time and energy each time, that I just stopped calling them eventually because I did not have the time or energy to waste. At the end of the contract the price increased by approximately £10 a month. When I tried to cancel the contract, after it ended, I was bombarded with calls, offering me a cheaper service; so much for rewarding loyal customers! I was told that I should receive compensation due to the poor quality of the service. I was given a measly £17; an absolute insult and a disgraceful way to treat their customers. I’m glad to finally see the back of them.
  • Reviewer
    Location
    west yorkshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    appalling service, net speed dropped from 6.6Mb to 0.31Mb, no repairing, no satisfaction. too many lies on phone call conversations. billed for engineer coming out saying he didnt have access when he did have and came into home.
  • Reviewer
    Location
    West Yorkshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    Comments
    Utterly appalling company. My broadband connection was lost for 11 days in June 2009. It resulted in the following:-
    Total No of calls to T/T 26
    Total time spent waiting for my calls to be answered:- 2 hrs 48 mins.
    Total time spent actually talking to someone:-3Hrs 18 mins.
    Total time on ALL calls (answered or not) 6 Hrs 6 mins. (Mostly to some ghastly call-centre in India of course!)
    No. of times I was deliberately cut off:- 8
    Number of times put onto so-called "24 hour test period" 3 (designed to get rid of a nuisance call no doubt)
    NB: Almost all of my own call-logging tied in exactly with their own system as billed.
    All followed by an eight page document to Warrington along with letters (no good trying email!!) and various supporting proof. Finally heard from a telephone engineer somewhere in the ether who told me my problem was now sorted and it took him TEN seconds to fix it when he got the paperwork, and he couldn't understand why it had taken so long for them to get him to deal with it.
    When my contract expires I will definitely be looking more closely for a better outfit - if there is such a thing!
  • Reviewer
    Location
    West Yorkshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I urge all readers...... DO NOT SIGN UP WITH TALK TALK. This is one of the WORST companies I have ever dealt with. I ended up leaving Talk Talk 6 months early because they could not provide me with more than 2MB internet speed. I could walk to France faster than it would take to load anything. Customer support was absolutely awful and there were a lot of language barriers where they couldn't understand what I was saying and I couldn't understand them. They started to charge me an extra £1 per month on top of my actual contract for no apparent reason and with no notice. They obviously denied this.
    These guys are truly Cowboys through and through. I left Sky to go to Talk Talk. A mistake I will never make again.
    I will never use Talk Talk again.
  • Reviewer
    Location
    West Yorkshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    For anyone vaguely contemplating using this company for anything, please reconsider and look elsewhere. During the course of the last 4 weeks our broadband has been either non existent or woefully slow (less than 1Mbps). My wife runs her business from home and relies completely on the internet. She has lost an untold amount of business.
    In common with other people who have submitted their reviews I have lost count of the number of wasted hours talking to agents, 'fault managers' or on line chats in order to find a resolution to this ongoing fiasco. Nobody that we have been in contact with has had the skill set, the technical knowledge or the realisation that this is costing us money and our sanity. Please do not entertain this hopeless excuse for a company.
  • Reviewer
    Location
    West Yorkshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Ordered a package, didnt recive anything at all in 10 days, called up told they couldnt find my address so had cancelled the order from their end did I want to restart it, no I didnt as they had cancelled it without any communication with me, went to BT (cannot fault them and only a few quid more) then out of blue got a txt from bt saying someond was wanting to take over the line and a message from talk talk saying their servics would activate soon, rang them and they said since they could now find my address (since bt had sorted lind out) they had restarted a new order with no permission from me, WORST COMPANY I HAVE EVER DELT WITH dont use them ever
  • Reviewer
    Location
    West yorkshire
    Reviewing
    TalkTalk
    Date
    Comments
    Talk talking is RUBBISH. Broadband is SLOW and I need to reset the router every couple of days. The you view box is just as bad. I get failed recordings quite a lot and it resets itself halfway through a programme which ruins the entertainment. The telephone service Is pretty good BUT on the whole TALK TALKING is RUBBISH I only stay with them because we have another 18 months of contract to go. I cannot WAIT to go to a BETTER supplier.
  • Reviewer
    Location
    West Yorkshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Don't actually know how reliable the broadband is or the speed as I have been waiting for a router for nearly a month. I have rung up three times and been told one will be sent out to me and asked the same questions over and over such as why do you need a new router? Can you send us the old one? (I left it at my old property) but regardless it wouldn't have worked anyway as I am upgrading from ADSL to fivre optic and they should know that if they know any first thing about the service and products they are dealing with since they can see I am upgrading and have even confirmed that with me!

    It would help if they spoke sufficient English for there not to be a huge language barrier. It is difficult to understand each other and you feel as though you have been talking to a brick wall. I spent over an hour talking to them the other week and they put me through to one person after another only to then suddenly tell me they couldn't see my account now as it was blocked and referred me to a third party debt collection service!! I rung them and they had no record of my account... rung Talk Talk back and spoke to someone with a slightly better grasp of English who realised they had me confused with someone else!! They must have had the same landline number years ago or something. No idea.

    I am currently on hold (again) to cancel as after ringing up for the router again I am being told they can not cancel my first months fee (that I haven't even been able to use) they will only refund me from 'when I opened up this new package' - which isn't even the date I first rung to arrange the new package! Don't know where they have plucked this date from - either because that is the date an engineer came to install the line or because that is the date I first rang up and asked where my router was and it was like I was reminding them I had joined their company! Regardless, they say they can only refund £6 of £16, yet I haven't been able to use the internet whatsoever so what am I paying for?!
    Now as I told them I want to cancel they have eventually told me they can cancel this months pay but frankly I am not sure I even want to stay with them. i just hope I never have to ring their customer service again! I wouldn't be surprised if this isn't the end of it anyway...

    Bottom line don't be drawn in by the cheapness unless you have to - there's a reason they are so cheap!!

    If you do go with them, make sure you get them to confirm over the phone when you set it up that if you don't receive the speeds and data they say you will, then you will be able to cancel without a cancellation fee. I am hoping that will save me if it turns out it doesn't work well!!
  • Reviewer
    Location
    west yorkshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    AVOID worst ever .tHEY continue charging even after contract expired and anothere person had brodband connected in new name with new number. Engeniers visited address and did manual disconect and then connected new line.when contacted online i was told i need to cancel even if contract expired and i can`t do it online. I haVE TO CALL ON PHONE.CANCELATION TAKE 30 DAYS FOR WHICH THEY CHARGE YOU EVEN WHEN THEY DO NOT PROVIDE ANY SERVICE TO YOU. so if you do not look at your bank statments they will continue to still your money untill you figure it out and after you do they will charge you for another 30 days to kill your account ( their words kill the account) do not take it escalate complain .It is criminal what they get away with.
  • Reviewer
    Location
    West Yorkshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    Absoloutly disgusted with the service I am receiving. Joined with talk talk last month after not having internet for several years. The price seemed perfect and well within my budget so I paid for it and that's when all the drama started!

    The day my internet was set up i was given the 'OK' by the engineer they had sent out and told me the internet should be running by midnight. This was not the case and I had to contact them via online chat (as they charge you via mobile to ring them) from my mobile hotspot. It turns out the engineer didn't actually set anything up properly and merely wasted my time throughout the morning. Devastated and annoyyed was not the words at this point! A week after another engineer was sent out and finally had it up and running! The speed of the internet was great till recently.

    A week after talk talk employees ring you to ask you how everything is (which I thought was quiet nice of them) I told the guy on the phone it was working well and I am really enjoying the speed of the internet etc. So what does he decide to do? Sell me stuff over the phone! Asking me about my mobile provider I am currently with and wether I would like to switch to talk talk, which I told him no and that I was happy with who I was with. So he starts questioning me about my package that I have with them and comparing it with theirs! Which I was having none of! So he carries on explaining about it (baring in mind it has been over half an hour and I was getting extremely annoyyed with his presence on the phone now) and how he will give me a discount to which I had said no thanks, he has now put his manager on the phone asking me how many sims I would like and I also told them I didn't want them! So this stupid manager passes the phone back and he proceeds talking about the sims! I asked him if there would be any charges on these sims if they are not used to which he replied 'NO' so to get him off the phone I ordered 4, seen as though they were free and I was just going to chuck them in the bin anyway!

    A week later I had other issues with my broadband and went to check my account and had an outstanding balance of 44.40!!! For the stupid sims he told me were free! So I went straight onto the online chat and explained to the lady what has happened and she referred me to a different department, who also sent me to a different department and then I was waiting over 15 minutes for the other department before they ended my chat! (Absoloutly fuming at this point)

    A few days later I tried again and it was the same thing, department to department till I finally got hold of some lovely individual who wrote downna formal complaint and asked a manager to ring me in the morning. So I was up and ready waiting for this phonecall which was meant to happen at 9am. I didn't get the call till 12.30 (wasting my time once again) and on came a foreign bloke who knew 2 words of english.. literally. So he did not know what I was saying and I didn't know what he was saying either. He said he would ring back tomorrow. Which he never did!

    They set up a direct debit for this payement without informing me so I have cancelled it and I am still currently with TalkTalk but will not be for much longer till I am compensated and have this stupid issue resolved because I will not be paying stupid amounts of money for somethinf which was nothing but a lie from the talk talk team.

    I do not reccommend talk talk whatsoever for anybody! They are just horrible little money grabbers who know nothing about customer service and putting customers first!

    A business is nothing without individuals like us and will be losing another customer yet again.
  • Reviewer
    Location
    West Yorkshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Ordered my pack end of January. Every week my engineer appointment has been changed without my knowledge. And eventually cancelled as they couldn't be bodered.
    If you wanna broadband go anywhere else but talktalk - the worst company Ive ever came across in my life.
  • Reviewer
    Location
    West Yorkshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    I am leaving talk talk after 4 months. The broadband speed is ok when it works, but is extremely unreliable. It is a lottery which device in our household will connect to the router. When I contacted talk talks call centre in India they were nothing short of useless and would not send an engineer to my house unless I paid, or send me a replacement router. They are cheap, but I would avoid them at all cost, along with AOL who they own.
  • Reviewer
    Location
    West Yorkshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Slowest speed I have ever used. Cuts out sporadically, if people call the landline etc. Have called and problem has never been resolved. Tried to upload a 40meg file on wetransfer and it said it would take 185 hours. Forget about streaming.
  • Reviewer
    Location
    west yorkshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    We have been with talktalk nearley 18 months. I am really looking forward to the day we can get away from this service provider. Everything you can think of has gone wrong and now our contract is coming to an end they are making it hard for me to get a pak code to port my mobile number away from them. The mobile number was mine to start with and I transfered it to them. I would advise any person who is considering joining Talktalk to think again they are a very poor all round service provider
  • Reviewer
    Location
    West Yorkshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Yes this internet is cheap, but cheap isn't good if your not getting the service your paying for. Talk talk is only good if you don't run into any problems.

    I've the Internet for a year and a half and ran into problems two weeks ago. My internet speed dropped from the usual 4mb/s to .3mb/s and latency went to 500m/s.

    A technician came around and proved that the home setup was fine and it was a problem with the open reach line which talk talk rent from BT.
    I booked the Openreach tech for the following week; Monday/Tuesday/Wednesday, told they would turn up on either one of those days.

    I waited home for those three days and no technician showed. Upon ringing talk talk on the night of the Wednesday; they told me that an Openreach technician wasn't needed because they thought it was a problem with my home setup. I explained I already had a talk talk technician prove my setup but they said he might have missed something.

    I wasn't prepared to wait for another week for them to tell me my setup is ok again, I've cancelled my direct debit and ordered Virgin.

    It's iust their comstomer support that's the problem. All They needed to do it get BT to turn the gain up on the line but what could have been a 20minute solution turned into a 3 week shambles with no solution within sight.
  • Reviewer
    Location
    West yorkshire
    Reviewing
    TalkTalk
    Date
    Comments
    This is the worse company there could ever be i asked them to disconnect me 2 month in and they didn't I was also on restricted use and they are now trying to charge me 700 pound yes you read rite when I spoke to them they said I would have to pay for it even tho I have not had services from them since August and that they want to charge me for broadband that was unusable and when I explained to them that they can not change you for some thing that can not be used they said yes we can I asked them to pass me to some one higher as I could not understand him he said yes I will and low and believe he calls me back saying he has spoke to some one but I still have to pay so yet again I have asked to speak to the ceo so let's see if I get any joy so please if any one is thinking of going with this money grabbing robbing company don't cos all you going to do is get ripped off
  • Reviewer
    Location
    west yorkshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    the worst company ever. over charging and when i decided to leave them i rang them and they would transfer me to different departments and no one would sort it out for me! when i explained to them theyre just transferring me on they decided to cut me off the call! bearing in mind i was on the call for over 30 mins and been ringing for over a week and the same thing kept happening! all the staff was so rude all they wanted was me not to leave talktalk for the money! they dont even know how to do their jobs properly i decided to ring in once one and thankgod a very nice lady called courtney who had just started answered and sorted my problem out! if i would rate this brand less i would! never going back to this crap company!
  • Reviewer
    Location
    West Yorkshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    The customer service was appalling. The one
    Time that I had to contact them due to
    Their error I found the customer service,
    Unprofessional , not understanding, and did not
    Grasp the reason for my call.
    Very disappointing because the actual connection
    Of the broad band was great. A great shame I
    Would suggest that they allow you to speak to
    A professional an English speaking person
    If you have a complaint to resolve. Nothing
    About overseas contracts but this does not
    Work for talk talk. Overall satisfaction is zero
    Not the above as your web page will not allow amend
  • Reviewer
    Location
    West yorkshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Awful broadband. Awful internet speed. Awful connection. Wouldn’t recommend to anyone
  • Reviewer
    Location
    west Yorkshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I'm not paying for the interent (thank god) as it is just garage and that's been polite. Constantly down or very slow and very poor connection. struggles with more then 2 devise are connected. Used to be with virgin and we don't live in an amazing spot for Internet but I wish we stayed with virigin. Hardly half as many problems with as with talktalk. Be better of going round to my local and using that connection. It's just purely shocking and embarrassing for such a company to have such a poor and dire connection. I sure as hell would not recommend this company and looking at other reviews many other wouldn't either!!
  • Reviewer
    Location
    West yorkshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    I signed up to Talk Talk Broadband at the begging of August this year (2018) as a new customer. At the time I was promised a £75 Amazon voucher if I signed up on line. After signing up I received an email informing me that I had to wait for 90 days before I received the voucher. Almost 135 day later, still no voucher.
    I contacted them again and again, they eventually said that it would take up to 60 further days as they need to open & escalate a claim. Just found out from a customer service manager that the claim needs to be closed as they no longer offer the voucher scheme, it was a 3rd party who offered this NOT Talk Talk.

    So in short... no voucher on its way, no help from Talk Talk other than fobbing me off. Very very disappointed customer.

    AND NOT EVEN ANY OFFER OF COMPENSATION
  • Reviewer
    Location
    WEST YORKSHIRE
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Terrible service, connection. Rude staff!. I wish I had read reviews before signing up.
  • Reviewer
    Location
    West Yorkshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    +
    Hi there all fellow sufferers. I see I am not alone struggling with this new design useless TT mail.
    After years of unusually problem free account holding here comes a problem overload along the new look email and oh boy what a piece of total crap it is indeed. As we all know by now, to log in you wait several minutes while the system is loading. And loading it does, well and properly for ages.Then you try and delete endless spam. Ok, the first row of ticked spam vanished into the spam box after around 3 minutes.The second row of ten sat there and did not go anywhere, but the ticks disappeared.I ticked them again,now beginning to swear just a bit. This time they went nowhere.This is happening every day and every time I try to clean up the inbox.I managed to delete all spam yesterday,but it took many long minutes. Today I cannot even open the spam box.This system is the worst under the sun and I am planning to leave. Rang TT yesterday fuming, and managed to speak to someone with ok English accent, which was the first. I asked for the day of my contract ending and was advised to call 30 days prior to that. I was in return asked the reason for wishing to leave, so I let her know in few chosen words...and received a slightly embarrassed' I am very sorry to hear that.' I am sure I was not the first one. I am thinking of moving to SKY if things don't improve but am not sure. We'll see. I found a message above my account details telling us that tonight,the 8-9th of Feb. the engineers will try to sort out the problems...We know how great the TT engineers are; very busy, always fixing something but never mending anything. My advice to all is:leave.
    I cannot give zero stars so give only one.
  • Reviewer
    Location
    West Yorkshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst thing I have ever done signing up to TalkTalk.Connection constantly dropping out, hours on phone to "customer service" switch on switch off,we have reset our end etc. etc,fault at your end (no fault at my end )As soon as my contract has ended will be off!
  • Reviewer
    Location
    westbourne bournemouth
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    using internet, since I signed up with you and a package that included a landline, the service has been awful, I have a monitor screen in a LG TV connected through the Ethernet and a cable from the box and port. The screen eventually allowed me access, however, it takes forever for the talktalk screen then the youview screen to go, I am supposed to have access to basic tv, I would have expected to be able to utilise the few tv channels such as bbc iplayer, itv, channel 4, and channel 5 ... nopt the bloody stuff you allow, some childrens channels and subscription. I am not interested in , I am interested in free tv.... basic... like back in the 1960's when you paid for a tv licence, and with now paying for the provision of broadband and wirless. the tv channels should be automatic ... when switching on, and off..... without having to wait ... whats the point of a speed in my internet when it takes so long to download the bloody start, whats the use of having a remote control when the bloody control cant access the specific channels - basic channels, why cant talktalk provide a decent - easy to access internet tv.... I choose 'guide' and switched onto bt sport x2 - bloody typical cannot get rid of it it remains on the screen now, I have no wish to pay extra of the sky and other 200 channels - that are ****
  • Reviewer
    Location
    Westbury
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Don't touch this company with a Barge Pole. Forget any "good reviews" they're almost certainly provided by the 'company'. This service has progressively reduced to one of absolute horror, virtually unusable. My system is modern, lines etc; are good, just the crap I have to communicate with is the problem.

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