TalkTalk Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.

Recent Customer Ratings for TalkTalk

  • Satisfaction
    2.9 stars
  • Customer Service
    2.8 stars
  • Speed
    2.9 stars
  • Reliability
    2.9 stars

Based on 628 customer ratings since 2023-05-22 (Show all time ratings)

Visit TalkTalk   Read our TalkTalk buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

7,013 Customer Reviews over 176 pages

  • Reviewer
    Location
    Welwyn
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      3 stars
    Comments
    My broadband speed was recently halved to 2.5Mb/s and I was told to pay more if I wanted a faster speed. Unethical behaviour towards a customer of over 10 years.
  • Reviewer
    Location
    WELWYN garden city
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    Comments
    They have taken over £60 a month from my account, spence October 20 l have my landline and broadband, l should be paying about £29. A month, l l want them to put the money they were not entitled to back into my account, l have been on the phone to them and can't get anywhere , they are thieves.
  • Reviewer
    Location
    Welwyn Garden City and Hatfield
    Reviewing
    TalkTalk
    Date
    Comments
    We are moving our business premises to a new one a mile away in Welwyn Garden City.
    We have been told by TT that we can't keep the number.
    Is there any point of sticking with TT When we could easily need larger premises in a few years time. We know that changing our phone number lost us many customer from a previous time.
  • Reviewer
    Location
    wembley
    Reviewing
    TalkTalk
    Date
    Comments
    ihave been with talktalk from2012.
    before was good.but this year they took extra money from my account than i call thim concel the old pekege and bout the new one but they charge me the same.than i concel my direct debet.they sent other bill by post.
    than i bought other pakege for18 months.
    for two monthes even i didnot used the enternet.
    i think taltalk is now the worest compeny.
    when this contrect finish i will conceil it .now they want the concelition pee more then £200.
    i will adwaise all people this is headach compeny they are theaves.
  • Reviewer
    Location
    Wembley
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Horrendous. Worst customer service I have EVER EVER experienced. AVOID AVOID AVOID!!!!! You can phone up all the times you want, be on hold for hours, speak to no end of people, email, fill in their online chats, and you will STILL get NOWHERE!!!!! It has now been 11 months since i submitted a change of ownership on the account and still hasn't gone through, and it never will. Now after even more wasted hours I am trying to cancel and of course they still want to charge an extortionate fee. I am now liable for it all despite trying to change the ownership 11 months ago! They promise and promise to look into it and call you back, they never ever do. You can raise complaints and it will do nothing. AN EMBARRASSMENT OF A SERVICE!!!!
  • Reviewer
    Location
    Wembley
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      2 stars
    Comments
    The broadband is very unreliable.. I often work from home and it cuts off unexpectedly. Then I have to restart the wi-fi and wait for at least 15mins after the problem gets resolved. Over the last few weeks it did not work at all in some of the evenings. On top of that is not that cheap, I think I will look for other options.
  • Reviewer
    Location
    Wemyss Bay
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Speed and reliability is absolutely appalling. I have contacted customer services on several occasions and become increasingly frustrated with the way in which they try and fob me off with feasible excuses and tell me that I need to upgrade to fibre rather than to try and resolve my problem.
  • Reviewer
    Location
    Wes sussex
    Reviewing
    TalkTalk
    Date
    Comments
    No stars Do not recommend these people .useless
    Terrible inefficient and all agents give a different story. Do they actually make notes in their computers when we call.?
    I have phoned 9 different agents and still cannot get on my internet or landline.
    I am so disgusted by this service I am now putting in a complaint to the managing director if one exists and if no joy then to the ombudsman.
    I am looking to go with a different provider after I receive compensation from TalkTalk
  • Reviewer
    Location
    West Belfast andytown
    Reviewing
    TalkTalk
    Date
    Comments
    The worse broadband I’ve ever had in my life!!
    Paying a bill that doesn’t even work! I might aswell Just burn the money!! It’s an absolute joke and everytime I phone or chat to them they tell me it is working fine&there is nothing wrong with it. I’m sitting in my own house where the broadband is and I’m still using my own data! They have nothing to try and fix it “ because it’s working perfect “ aye right. It all started off if I was on my phone my partner couldn’t be on his phone. It only working on one phone at a time. You couldn’t watch videos or download anything now it just doesn’t work at all! I’ll be changing my broadband and I’ll be making sure to tell my family and friends to not as much as even think about getting use. Joke joke jokeee!
  • Reviewer
    Location
    west bromwich
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    We called them that we are moving house and they automatically renew the package for our new house for 18 months!What I don't get is why we still have to pay so much money to cancel? They don't listen and resolve the problem but instead they had the gut to call us and tell us to stop with the complaints! This crazy service !.D lol this must be embarrassing for u lot to hear. #ShouldBeAshamed
  • Reviewer
    Location
    West Bromwich
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Bad internet, bad speed..bad bad bad
  • Reviewer
    Location
    west hill ottery st mary
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I cant get through speed now of 6 mb paying for min of 15 useless
  • Reviewer
    Location
    West Lancs
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    I'm afraid there is only one word to describe this company... Pathetic!
    They seem incapable of understanding that any problems with their service is not their customers fault. Customer service is the worst I have ever experienced in my life and reliability is a joke.
  • Reviewer
    Location
    West London
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    As consumers at the mercy of large retail companies it can be pretty hit and miss as regards the service we may stumble upon. I'm sure like yourselves we've all experienced bad service at one time or another, which is forgivable if the company resolves the issue and apologises. But please be WARNED Talk Talk has absolutely the worst ever customer service you will ever encounter. Pleasebe WARNED in all my years I have never experienced such appalling customer sevice from a company. They have outsourced their customer services abroad and some days you may be speaking to an agent from their Phillipines offices and another day their Indian offices. The Indian office has some pretty unhelpful staff that will call you back time and time again but not resolve any of the issues you have complained about. Definitely worth thinking about avoiding this company even if it means paying extra. Because in the long run if you lose your broadband and landline for over a week or more and get nowhere with your complaint, saving the few extra pounds a month isn't actually a saving.
  • Reviewer
    Location
    West London
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    The customer service is just lip service. My mobile contract is still not up and running since I bought it months ago. I can't access my usage or any other data regarding my account so cannot transfer number or see data or phone usage , which I think is quite important to be able to do.. I have complained many times. Always same outcome, not handled. I don't use that phone contract now even though I have to pay for it. What a rubbish company.
  • Reviewer
    Location
    West London
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    Comments
    I give them calling 6 times but they don't interest of that my family is no internet. Please don't waste your time and money for that company
  • Reviewer
    Location
    West London
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Horrific customer service I have honestly never experienced the like. Could not be more dissatisfied. DO NOT USE.
  • Reviewer
    Location
    West London
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    Comments
    Really awful email service, it's down a lot so you can't even get in, it keeps logging you out and deleting or moving emails to the spam box is hit or miss as to whether it works.
  • Reviewer
    Location
    West London
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The worst internet provider i have ever come across in my life. Scam artists at their best. penalise customers who go over their 1 year plan by doubling the cost. they make leaving them the hardest process ever. theyll keep you on the line for 30min plus.

    The internet would simply stop working. Got to a point where i was using my mobile data 90% of the time i was home. slow when it did work. every time i did complain they would say 2 many devices in my household (i live alone).

    Please avoid this company. they do not care, they know about the issues and if you complain they just keep you on the line and lie. Dont give them your money. let them go out of business.
  • Reviewer
    Location
    West London
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    I Regret going for this cheap deal, with worst internet connection, the speed is unimaginable slow if you connect you smart tv and any other device, I use to be with virgin which was most reliable service and best connection speed, but paid always to much all months.
    If at least the speed would be good I wouldnt mind, but all is crap with talktalk.
    Do not get it
  • Reviewer
    Location
    West London
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I would not recommend using talk talk as an internet provider. I have spoken to customer services for 3 hours over the past 2 weeks - telling them my internet is NOT working especially on my mobile device. After a 'speed test' I've been told my speed is deemed as normal, despite not being able to receive whatsapp messages on my phone or being able to get the internet. I was then told I need to UNSCREW the box from my wall (despite being disabled with a bad back)...I then was told I would have to PAY for engineer to come out. This was after a whole 1 hour before. I had virgin media wifi before and never had this issue. Do not waste your time and money with this company.
  • Reviewer
    Location
    West lothian
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      3 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    I have been with talktalk for well over a year and a half now,after reading all the terrible reviews on this I can't believe it,I'm on fibre medium and the call plan which allows you to call mobiles and land lines free for an hour but hang up before the hour and go again.my Internet has drop out about twice very late at night a can stream bbc iplayer etc... no problem and use my laptop and phone at the same time no problem, I was paying 33 pound for this but signed the new deal and now pay 30 which is a fixed price for 18 months no pay rises....a have a free sim card with 200 mins on it free but gave it to my mother who never gets near the limit every month but you can easily check via the app.yes the customer service is tricky with the over seas .communication but it's a free call anyway.I was with bt for 20 years but they kept rasin thier prices while given the deals to new customers which riled me as a was with them for so long.it can't just be me but talktalk are actually no bad at all,as a say this is my personal experience.
  • Reviewer
    Location
    West lothian
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      3 stars
    • Speed
      3 stars
    • Reliability
      5 stars
    Comments
    I have been with talktalk for well over a year and a half now,after reading all the terrible reviews on this I can't believe it,I'm on fibre medium and the call plan which allows you to call mobiles and land lines free for an hour but hang up before the hour and go again.my Internet has drop out about twice very late at night a can stream bbc iplayer etc... no problem and use my laptop and phone at the same time no problem, I was paying 33 pound for this but signed the new deal and now pay 30 which is a fixed price for 18 months no pay rises....a have a free sim card with 200 mins on it free but gave it to my mother who never gets near the limit every month but you can easily check via the app.yes the customer service is tricky with the over seas .communication but it's a free call anyway.I was with bt for 20 years but they kept rasin thier prices while given the deals to new customers which riled me as a was with them for so long.it can't just be me but talktalk are actually no bad at all,as a say this is my personal experience.
  • Reviewer
    Location
    West Lothian UK
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I cancelled before my activation. Talk Talk had given me an Fibre install and activation date (circa 2 weeks from order) - they cancelled on me the night before and said they'd call again in 10 working days to confirm the revised install date. They blamed openreach (BT). So I called BT and asked if they would commit to an install date if bought their broadband instead. They did... and it was all up and running within the week. Easy. TT Customer service was OK during the cancellation but they couldn't seem to find my order number at first which meant confirming my details via other means. it was all just a bit of pain in the rear. Sorry Talk Talk. Pay peanuts, get monkeys
  • Reviewer
    Location
    West Midlands
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    Comments
    I would highly recommend to anyone who is considering joining talk talk to consider their choice again. I have never known a network provider to be as bad as what I am experiencing with talk talk. It's a shame there is no option for zero stars on broadband performance speed and reliability. It has gotten that bad recently that I haven't even been able to post this review through wifi, as I have had to use 4G on my phone. When speaking to a member of the talk talk team about our issue their response was simply, 'Yes well you are trying to connect a device in a different room to where your modem router is so the walls that are in the way are the issue' Oh I'm sorry, does this mean in order to have successful broadband I need to live in a house with no walls, or have a router adapter in every room of the house?! Therefore they claimed the issue was an issue on our part not theirs (because we live in a house with walls and doors). I have never known this be an issue with any other broadband providers in the past. This is also the smallest house we have lived in, so I can only imagine what hell it would have been if we were customers of talk talk in one of our bigger houses.
    My advice to anyone would be to not get enticed in and persuaded to join by the 'wonderful' offers they can provide for you - the 'bargain' deals and 'great' packages, because yes they might be slightly cheaper than other providers, however what is the point in paying anything at all for a service as poor as what is provided.
    After many phone calls with talk talk we have been assured the problem should not be getting any worse, however I am struggling to believe that due to that fact I have been sat in front of my laptop waiting for the same one page to load for the last 30 minutes (at least). Whether we are going to stick out the remaining time of our contract, we have not yet decided, but I can confidently say we will not be making this same mistake again regarding our choice of broadband.
    I understand people may think this review is harsh, but with the level of frustration from the lack of quality received through talk talk, I had to share my opinion with others.
  • Reviewer
    Location
    West Midlands
    Reviewing
    TalkTalk
    Date
    Comments
    I left Talk Talk after just 4 days, when they blocked my phone no. after trying to report a problem. Thereafter, they agreed to talk to me 'but not about the problem.' Since; six-weeks of threats and runaround, demands for amounts of money which they appear to have plucked out of the air and cannot substantiate when I ring them.
    They are obstructive and evasive, and, in at least ten contacts, including three letters to UK addresses, have not produced a final bill for the two-weeks before I moved to Sky, who, incidentally, have been excellent.
    Talk Talk - 'abandon hope ye who enter here.'
  • Reviewer
    Location
    West Midlands
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I cannot tell you how bad this company is for taking people's money and avoiding any type of resolution. NOT EVEN THE ENGINEER KNEW WHAT HE WAS DOING and failed to install my faster fibre despite being at my property for over 3 hours - USELESS!! . It took me hours to get my service cancelled (the day after supposed installation). I kept getting fobbed off that they could not cancel and said there was an deactivation fee!!!! Had it not been for my dogged determination to not give up and be fobbed off to different call centres around the world that I finally managed to speak to a manager who has promised my disconnection has been activated and no fees are due (I have yet to see this though). The level of customer service and helping customers is preposterous and I would say avoid at all costs. The endless calls and being passed from pillar to post and nobody seemingly able to help you, will just ruin your day. I have cancelled my disconnection with Virgin and will stick with them. Even though they are expensive i've never had one problem with them. Defo pay the extra for a happy sream-lined service - Please!
  • Reviewer
    Location
    west midlands
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst company ever, spent hours on the phone trying to fix problem. Even charged me for a engineer visit.....
    DO NOT USE THEM
  • Reviewer
    Location
    West Midlands
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Thinking of signing up with TalkTalk?

    DON'T

    two cocoa tins with a piece of string might be preferable.
  • Reviewer
    Location
    West Midlands
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Diabolical service and should be completely avoided!! After service is also rubbish with call centres abroad.
  • Reviewer
    Location
    West Midlands
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      3 stars
    Comments
    This company has the worst customer service of any company I've ever dealt with. Things go wrong with services and bills quite often and the customer service staff have no authority to put them right. You spend hours on the phone trying to get problems escalated to a manager, which is not easy. They also basically treat their customers with contempt. They agree a price then three months later put up the price, so your contracted price isn't worth the paper its written on. They'll tell you its all in the Ts&Cs but they won't mention this on the phone when you sign up. This isn't quite fraudulent but its deceptive and definitely sharp practice. Even when everything is working, the speed is at best average and prone to intermittent short periods of interruption and if ever there is a genuine line fault you can forget having it fixed within 7 days. They'll argue its anyone's fault but there own and will never escalate it to an engineer until you can prove you have a PhD in telecomunications. My advice is don't go near this company.
  • Reviewer
    Location
    West Midlands
    Reviewing
    TalkTalk
    Date
    Comments
    The WORST internet provider with the worst customer service I have ever experienced.
    They use hidden T&Cs wherever they can to get extra money out of you at the end of a fixed term contract, or to cancel an existing account. They are not transparent or open and will stop at nothing to push a cheap deal on you which will cost you 3 times as much 12 months later, without being clear about the change. I have had 2 accounts with them and both have had hidden charges.
    Ridiculously slow internet speed coupled with hidden costs and terrible customer service - 45 minute wait just to change an address.
    Will never use again.
  • Reviewer
    Location
    West Midlands
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Coming up to 28 days now of poor internet speeds and losing connection, if you contact them to ask what’s going on all they do is run a line test every time. I got transferred around 3 different departments which every one of them then completed a ‘line test’ even tho each over one on the phone did it, then it’s always please allow 24-48hrs and ring us back !!!!! So over Christmas and new year my household have had no internet service which had been a struggle especially for my children Christmas Day. Utter shambles do not use them
  • Reviewer
    Location
    West Midlands
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Shocking customer service have tried to ring on 3 separate occasions and have been on hold for over 30 minutes each time. I've booked 3 days of work for a fibre upgrade and no ones turned up and I can't speak to anyone to find out what's going on. Absolutely shocking there cheap for a reason will never use them again.
  • Reviewer
    Location
    West midlands
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    TalkTalk aren't even worthy of the 1 stars that I have given them. Their broadband probably has to the worst I've had in a really long time. I mean, why bother carrying on this awful network if you aren't going to provide the up to speed internet that we have asked for? I would give them an overall scoring of -2 stars and that's me being generous. Just appalling. Terrible network all together.
  • Reviewer
    Location
    West Midlands
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Trying to get issues resolved with customer services is a nightmare - they bounce you from department to department where you have to listen to same scripted speech in some vain attempt to beat you into submission to stop you from contacting and making a compliant - AVOID AVOID AVOID
  • Reviewer
    Location
    West Midlands
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Might as well be a scam with how they operate. Called in nearly a week ago with a fault, assured that I would be put through with an emergency 24/48 hour appointment - lie number 1. Five days later ten minutes after they are due to arrive I recieved a phone call - apparently *I* have canecelled my appointment to go to hospital. No I haven't. Another call - no my engineer is going to hospital and no one is available and they don't know when someone will be - this was lie number 2; because when pushed further they found a new person in less than half an hour. Only the cocky, arrogant engineer - Wayne - they sent out, spent his time telling me how BT engineers are useless and call center agents are useless and that the fault is with the BT line - lie number 3. Because when BT come out we learn that the issue is with the router, a router that would have been in his van at the time. So now I have to wait a further 3+ days for them to send me one in the post because they "don't have anyone available" to come and put in a two minute job that *their* engineer should have fixed.

    Meanwhile I'm a vulnerable person, stuck in a home where not even my TV works without internet and am expected to just continue to sit here while they charge me for each phone call, not tp mention the extra phone data I have to buy! Almost £60!!
  • Reviewer
    Location
    West Midlands
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Wish I could submit a 0 rating.

    Quite frankly the most unresponsive company I have ever dealt with. Both broadband an voice lines (small business) have been down repeatedly with the latest outage being approx. 2 weeks - how anyone can be expected to run a business with no telephone defeats me.

    Avoid like the plague!!
  • Reviewer
    Location
    West Midlands
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Very poor service with unreliable internet that drops out and appalling customer service team. I've been without internet for 6 days and the sheer complacency of the support team is pathetic. With their first 4 responses being turn the router on and off, it wasn't until I demanded an engineer view the issue to identify the outside internet infrastructure is the issue. The problem should have been identified far sooner
  • Reviewer
    Location
    West Midlands
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Do not touch this company, if i could put a zero for overall satisfaction then i would. They are a shambles! My mother has moved into a property and for some reason TalkTalk have blacklisted the address. No explanation is ever given when i or my mother try to talk to them. My mother has supplied them with information to prove who she is, as apparently she is pretending to be the previous owner! I have had numerous promises from this company and they have even apparently done credit checks against my mother so they would be able to see that shes not the previous owner. I'm surprised TalkTalk make money or even manage to keep going if this is how they treat their customers!

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.