TalkTalk Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.

Recent Customer Ratings for TalkTalk

  • Satisfaction
    2.8 stars
  • Customer Service
    2.7 stars
  • Speed
    2.6 stars
  • Reliability
    2.8 stars

Based on 5041 customer ratings since 2020-05-14 (Show all time ratings)

Visit TalkTalk   Read our TalkTalk buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

6,115 Customer Reviews over 153 pages

  • Reviewer
    Location
    Middlewich
    Reviewing
    TalkTalk
    Date
    Comments
    No rating from me worst customer services anywhere great when they want to sell you something. I have not even gone to the go live date and sent my modem back and stayed with my current broadband provider. Avoid talk talk like a rash they get everything wrong and the customer services are just a joke you never get answers to your questions passed from one adviser to another I lost the plot the other day with them as it gets beyond frustrating dealing with scripted idiots AVOID AVOID.
  • Reviewer
    Location
    Newstead
    Reviewing
    TalkTalk
    Date
    Comments
    Can't rate this service nor do I intend to. This lot are basically a bunch of liars! Told my husband that an engineer would call on the 4th January, two weeks after we reported the fault. We rang every day as the broadband kept dropping out to be told yesterday that there was no engineer appointment booked.... Only to be told today that there is and engineer booked for the 4th..... So frustrating. Very very unhappy and will never recommend this service to anyone. Have now switched service provider......
  • Reviewer
    Location
    Northampton
    Reviewing
    TalkTalk
    Date
    Comments
    Service customer from talktalk is creepy!Avoid talktalk!Zero stars!
  • Reviewer
    Location
    Rural Torbay
    Reviewing
    TalkTalk
    Date
    Comments
    We are paying Talk Talk an extra £10 per month for fibre optic broadband, but on testing, we are only receiving 1.75
  • Reviewer
    Location
    Sussex
    Reviewing
    TalkTalk
    Date
    Comments
    I am absolutely disgusted with Talk Talk. I have been a customer for several years. The broadband lately has been dropping in and out, the tv box keeps losing signal and my pin number never works for fils etc. I have tried calling on numerous occasions with no help whatsoever. One individual even suggested unscrewing the phone box with a knife when I said I didn't have a screwdriver to fit. I have now cancelled and gone elsewhere only to find they have invoiced me for a further 1 month in advance even though they know I have cancelled my contract and they have disconnected it. They said I had to pay and then apply for a refund...this is not happening, I would never get the refund as their customer services is awful. Would never use them again. If I could give minus for review It would all be -10
  • Reviewer
    Location
    Waddesdon
    Reviewing
    TalkTalk
    Date
    Comments
    Very slow and not worth the cost
  • Reviewer
    Location
    hampshire
    Reviewing
    TalkTalk
    Date
    Comments
    Diabolical company , cant get the simplest thing right .cant even communicate with them properly . starts off looking cheaper than other companies but you can be assured you end up paying far more in the end ,they scam you and take money from your account and if you try and query it you get nowhere re the communication problem absolutely appalling stay well clear ,they are infuriating i am reporting them to ofcom .
  • Reviewer
    Location
    Wrexham
    Reviewing
    TalkTalk
    Date
    Comments
    Absolute disgrace. I have been with talk talk for 3 years on my home phone and broadband. applied 8 weeks ago for new broadband line in garage conversion we have - simple so one would think !!!!- your couldnt' be more wrong. The frustration, countless calls, and total incompetence of talktalk customer services beggars belief. Simple task which i informed them from the start of the order was that BT Openreach had to do a survey before they could even put a line in. Time after time after time, they totally ignored this with poor communication, lack of response and understanding. The sooner they move their call centre operation back on the UK shores the better - at least we have escalation process and standards that deals with this type of thing and i'm sure it would not have resulted in the pain and agony i went through. In the end after arguments for non-deliver and breach of their contract to me - i cancelled the same after threatening to take legally if i needed too and knowing all calls are recorded they admitted they had far from delivered anything but agony to me. They agreed in the end and now im off to place a brand new order with a UK based operation. At the end of my other Home contract - they will loose this custom too - so from what should have been an easy additional broadband line they have now lost my customer for good - i don't care how cheap they make their prices - their operation is a disgrace and for me Dido Harding couldn't run a few meters never mind a company - STAY CLEAR, STAY AWAY, AND KEEP YOURSELF SANE! - a true review from an honest ex-customer.
  • Reviewer
    Location
    York
    Reviewing
    TalkTalk
    Date
    Comments
    Our broadband is terrible. Very weak and unreliable. It just keeps cutting out and disconnecting . We changed from BT to Talk Talk thinking it may improve but it made no difference.
  • Reviewer
    Location
    Bacup
    Reviewing
    TalkTalk
    Date
    Comments
    It's a pity you have to put any rating to get on here. They don't deserve any. I am not a racist, and this is not a racist comment. But why would someone sitting in India care what someone in the UK thinks about them. The most unless bunch of miss fits I have had the misfortune to cross paths with. Internet been none existent from day one. The joys of waiting 50 minutes to chat to someone on your mobile network, to then be told , " I am passing you on please wait" and that's it, no can I pass you on, just wackenhut you are now in another question. I suppose their thinking is " This will get a few to hang up" They fail to fix problem and then tell you even though you have paid 2 months for no service, you have to give us 30 notice and pay us another months money. I go on chat under partners name, as it's done in her name. On one occasion I had one of them hitting on me.
    If you are reading reviews because you are thinking about joining talktalk. Run away, they are conveniently just taking your money and giving you nothing in return. They seem to be spending our money on sponsoring x factor. I can see why, their craft to. Run away
  • Reviewer
    Location
    East Sussex
    Reviewing
    TalkTalk
    Date
    Comments
    Dreadful. Rubbish service with even worse customer support.
  • Reviewer
    Location
    Newcastle
    Reviewing
    TalkTalk
    Date
    Comments
    Stay well clear. Been a customer for years and got steady worse. After many, many calls and about 5 engineers later I've finally moving to Virgin Actually I could do the call centre job from memory 1. how can I help you 2. we need to do a test 3 you are getting the correct speed for your area 5. we have to check your line please hang up and ring back from your mobile on this number ********** (you ring back) 6 your line is fine 7 we will send an engineer but may charge you £50 8. engineer comes out and everything is fine and he leaves 9 Start back at process 1 ....The last straw was being told to pay extra money for fiber and I'd be sure to get internet connection .....ermmm sorry is that not what I already pay for every month ????
  • Reviewer
    Location
    west sussex
    Reviewing
    TalkTalk
    Date
    Comments
    We are on our third wireless box in three months, total crap when you get in touch with talk talk they Palm you off with a load of guff. Our internet has just about given up with this lot and they do not seem to care about customer relations. It would help if the person you speak to spoke English, we have 18 months left on the contract and can't wait to get rid of these wasters.
  • Reviewer
    Location
    Leicester
    Reviewing
    TalkTalk
    Date
    Comments
    This service is basically rubbish, I purchased the faster broadband in January and since I plugged the box in the broadband speed overall has been so poor! I have rang the talk talk team on numberous occasions and explained I am paying for something that doesn't work to which I get we are dealing with your problem! I then inform them I can't answer my phone at certain times in the day due to my work and they ring me the times I ask not too, and because I haven't answered they've assumed my problem has been fixed and close the case! They don't listen, they don't communicate, they don't care! They won't compensate because yeh problem hasn't been fixed! They rang my ex roommate and asked how the broadband was and with her not living there she couldn't comment to which they said they would call me, and didn't! Again case was closed! I am disgusted how talk talk treat customers and don't resolve the issues and problems! Do not join with them!!!!
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Comments
    Avoid at all costs. For the amount you pay the service is terrible. When I asked why it wasn't working they told me to upgrade to fibre which wasn't the answer. I left the minute I could
  • Reviewer
    Location
    oldham
    Reviewing
    TalkTalk
    Date
    Comments
    talk talk last reading 0.28mb. its a joke
  • Reviewer
    Location
    85 Ash road
    Reviewing
    TalkTalk
    Date
    Comments
    Hi, I am not happy with service you provide, as then would like to terminate the contract with you. I have waited a month for the engineer to come to install the wifi which he didn't for some reasons and said we will send another engineer soon but it is been 2 week no one said anything. It is not even worth 1 start, wouldn't recommend for anyone, very poor
  • Reviewer
    Location
    Surrey
    Reviewing
    TalkTalk
    Date
    Comments
    Save your money. Don't use them. Daylight robbery. Punitive termination fees £61, below the average customer service, below the UK legal requirements broadband speed- only 5.6Mbps for a updated contract which guarantees 35Mbps. Incompetent. Greedy. Firm.
  • Reviewer
    Location
    Dawlish Warren
    Reviewing
    TalkTalk
    Date
    Comments
    I haven not had any internet service for 3 months and despite numerous emails to the company no response had been made to let me know what attempts are being made to rectify the situation, This company is the worst and i do not recommend this company to anyone DO NOT BUY FROM THEM!
  • Reviewer
    Location
    Swansea
    Reviewing
    TalkTalk
    Date
    Comments
    Worst service I havnt use it at all and they just sanding bills I don't have landline but they said i have to pay I had in October since now still is not working and they are threating by saying they will sand to dept collection instead of fixing my problem only bills and demand it's totally ridicules i dont recommended talk talk
  • Reviewer
    Location
    Reviewing
    TalkTalk
    Date
    Comments
    The worst company. Unprofessional people, hunging up, not able to formulate easiest answers and provide/explain correct information. Wasting hours on the phone with no result!
  • Reviewer
    Location
    Glasgow
    Reviewing
    TalkTalk
    Date
    Comments
    Terrible company to deal with can never understand you and never a manager available and always on hold and never accept responsibility for anything would never recommended them plz save yourself grieve and don't go near them
  • Reviewer
    Location
    Chelmsford
    Reviewing
    TalkTalk
    Date
    Comments
    Rubbish never got coneted yet they billed me for 145 then I rang them up loads of times even to cancel it which I done in the 30 days now I have changed provider but talk talk billed me 48 which I never had it contacted they were rude on the phone which was costing me more money from my mobile they said why didn't use the landline I said I told you that I've never been connected what a joke
  • Reviewer
    Location
    Merseyside
    Reviewing
    TalkTalk
    Date
    Comments
    What a joke this company Talk Talk . Customer services is abroad they also feel it is extremely important they not only Lie to you and even have people sit and wait in for Open Reach engerniers to not only give direct information to Open Reach they keep you on phone pretending they our dealing with your account . Open Rent need to look at this company.
  • Reviewer
    Location
    Gloucester
    Reviewing
    TalkTalk
    Date
    Comments
    Absolutely not happy with the service.Extremely slow Internet , not able to watch online TV from laptop,problems with the TV box ; the problems started immediately after the 20 days free cancellation period finished.When i called to ask why Internet so slow I was offered another 28 pounds to pay to increase the speed for Internet , as well as the tax what I pay for the package. I wouldn't recommend and would not continue with this company anymore. Just waiting my contract to finish.
  • Reviewer
    Location
    Bristol
    Reviewing
    TalkTalk
    Date
    Comments
    Absolutely disgusting. I don't have words to describe the company. Not going into details but I have never in my life had to deal with such a bad service. I never expect a lot and happy person with anything but this company is going beyond disgusting.
  • Reviewer
    Location
    MARKET DRAYTON
    Reviewing
    TalkTalk
    Date
    Comments
    I joined talktalk in 2016 and as has been mentioned was charged for new router £60.Recently reaching the end of my contract found trying to get a deal the same as new customers would be given extreemly difficult.As with most companies now having call centres based thousands of miles away makes understanding someone on the phone far more difficult than if you were speaking face to face.Having talked with them for a very long time and as other people have said,being passed from person to person saying that they could not confirm anything to me as the "system"was not responding,and i should call back later which i did and guess what after another very long conversation repeating everything that i had said to the previous agent he said the system was down nothing could be confirmed and i should call back later!I have now had more than enough of this nonsense so will continue my search for an ISP with call centre in GB.This will not be easy and they are very competative on price and the new fibre router is a quality product up there with the best of them.
  • Reviewer
    Location
    Pinner
    Reviewing
    TalkTalk
    Date
    Comments
    Cheap fix. When things go wrong is it the worst customer service I’ve ever experienced. You’re better off paying a bit extra and going with quality and assurance.
  • Reviewer
    Location
    Bolton
    Reviewing
    TalkTalk
    Date
    Comments
    This will be a long review, but stick with me.....One day suddenly, I lost internet connection. I called TalkTalk and spent 45 minutes chatting to a lovely lady in South Africa who ran several tests. There was a fault on my line and offered to book an engineer at a time when I would be working and no other time was available, told to call back the next day to book a mutually suitable time. Called again and the tests were run again, but this time it was a network fault, not my line. Told I would be contacted within 72 hours. Called again next day to see where it was up to and the tests were run again, and this time it was my equipment. A new router was ordered, would be here in two days. No router. Called again, and no router had been ordered. Another ordered, but due to the weekend it would be 3/4 days before it arrived. No router. Called again, router had been ordered, but rejected at the warehouse, didn't know why. Router ordered again. No router. Called again, order had been rejected. Given a 'case handler' who would personally sort out this issue. Case handler called to confirm she had ordered the router, but was on holiday now for 5 days. 20 days without internet, still no clue as to what the issue is, still no router, I called called Sky 3 days ago, and all installed and up and running. Think carefully before signing up, the service is woeful
  • Reviewer
    Location
    Hammersmith
    Reviewing
    TalkTalk
    Date
    Comments
    One of the worst service providers i have witnessed in my life!! Switched to them from sky because they were the only fibre providers for my location and things couldnt have gone wronger! First before checking my line was active, they disconnected from sky. Then on my first call with them on the go live date, the mentioned that this is probably because the clock has not turned 12! And thats when my service was supposed to be active! Needless to say, it didnt work the next day for which the subsequent discussion with their executive resulted in a series of standard ( read someone reading a script) checks which confirmed that the problem was within the property and they need to send an engineer. Thr nearest date of the appointment was 2 days later and for which i could not go to work but as this was important, i bregudgingly agreed. Alas, on the day the engineer visited, he quickly confirmed that the fault is not in the property but outside and they need to reach out to BT. Now i amhave been told to wait for another 24-72 hours and see if this works. In a nutshell, please avoid this service as they are really poor! They mention the word compensation for providing money back on the days of service lost! What they should state is this is a re-imbursement for the service not provided and legally they are not even supposed to charge for an inactive service!! Moreover they threatened that i may have break penalty if i chose to switch back to sky! I had to read them their contract and mention that this is not applicable if I provide the cancellation request within a number of days! Therefore, be careful on what yhe customer executive states! They are just repeating the notes to that they can protect their own skin!
  • Reviewer
    Location
    milton keynes
    Reviewing
    TalkTalk
    Date
    Comments
    Absolutely disgraceful service. Customer service was so bad from beginbing to end. Didn't want the essentials box anymore (which was free to start with) they tried to charge me £100. Then they said they'd wave the fee if I posted the box back. Done that, heard nothing for about 4 months then suddenly I contact them to sort an issue and they tell me they 'never received it' highly convenient. They are now trying to charge me nearly £300 for a breakage fee after telling me when I signed up that the amount I would have to pay was no where near that. I would recommend that no one ever use talk talk. They simply want to take your money and it isn't just me. Couple of people I know have experience bad customer service and money grabbing. NEVER USE TALK TALK
  • Reviewer
    Location
    cardiff
    Reviewing
    TalkTalk
    Date
    Comments
    absolutely appalling company . how this company still exists is beyond me . I hope they will go out of business very soon
  • Reviewer
    Location
    CV3 1ES
    Reviewing
    TalkTalk
    Date
    Comments
    Had a connection date of 29th May, today, 10th June told after many other dates, I will be connected! At midnight!
  • Reviewer
    Location
    Reviewing
    TalkTalk
    Date
    Comments
    All I can say about talktalk is, rubbish broadband and terrible service, although not the open reach engineer he done his job , can't wait for my contract with talktalk to end ,I will not be going with them anymore
  • Reviewer
    Location
    Surrey
    Reviewing
    TalkTalk
    Date
    Comments
    We joined Talk Talk a year ago, for the last 6 months we have had broadband speed below 1mb and quite often only in to the kb. We have spent hours on the phone to them and get no where each time. They never send an engineer, they make us go through the same rigmarole each time. It is painful! The people are generally polite enough but they haven't been given the authority to actually help. You are wasting your breath.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.