TalkTalk Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.

Recent Customer Ratings for TalkTalk

  • Satisfaction
    2.8 stars
  • Customer Service
    2.7 stars
  • Speed
    2.6 stars
  • Reliability
    2.8 stars

Based on 5053 customer ratings since 2020-05-12 (Show all time ratings)

Visit TalkTalk   Read our TalkTalk buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

6,114 Customer Reviews over 153 pages

  • Reviewer
    Location
    Winsford, Cheshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      2 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Supplied wireless router does not support VPN connections, so had to revert to my old router but the speed is near that advertised. Overall excellent value for money
  • Reviewer
    Location
    manchester
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    talktalk was absolutley fantastic until they bought and merged with tiscali. i had tiscali and switched because the speed was slow and they banned numerous websites from being accessed because they used java. i can only imagine what possessed them to purchase such a joke of a company because my internet speed dropped from 4.5 meg to 1.4 in a matter of days once the two companies were merged together. i also love the fact they send me emails trying to get me to upgrade to 24 meg broadband when there own speed internet test tells me the talk talk line in my area can only take speeds of upto 6 meg i think a swift move to virgins fiber optic will be on the cards when this contract expires.
  • Reviewer
    Location
    Tyne & Wear
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      3 stars
    Comments
    Rating of "very poor" is not far enough down the list to describe Customer Service, "Dismal", "Pathetic", "evasive", "virtually impossible to contact", "full of Bulls...t". Speed rates as very poor because that is the speed they choose to deliver rather than rectify (after 6 weeks of trying) a line fault.
  • Reviewer
    Location
    Aberdeen -
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Reliability
      1 star
    Comments
    I have given up on TalkTalk every providing me with Wireless Boradband - Have to call customer services each and every time I log on
  • Reviewer
    Location
    manchester uk
    Reviewing
    TalkTalk
    Date
    Comments
    keep having touble with phone and broadband. broadband connection keeps going off and then have trouble getting it back on, it is only running at half the speed or less.
  • Reviewer
    Location
    cookley kidderminster
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    broadband keeps going off when the phone rings
  • Reviewer
    Location
    Houghton le Spring
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Fine until things go wrong then worse than absolutely pathetic - do not deserve to remain in business - set up a new supplier on one phone while I waited for Talk Talk tech service to answer the other!
  • Reviewer
    Location
    morpeth
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Reliability
      1 star
    Comments
    i want to come back to postoffice broadband
  • Reviewer
    Location
    Whelan
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    6Mbps down and 0.5Mbpa up average just about all the time. Line speed slow-downs or outages are extremely rare and brief. In terms of price to speed TalkTalk is still by far the best on the market. I've been with them for about 6 years now and their customer service has greatly improved and provides fast accurate responses should issues occur. To be honest I do not know how TalkTalk provides such a good service for the price!
  • Reviewer
    Location
    Harrison
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Speed
      1 star
    Comments
    When I agreed to change plan I was promised to be upgraded to 11mbps download and still only get 0.85mbps, upload; promised 1054kbps, still only get 385kbps.
  • Reviewer
    Location
    Co Durham
    Reviewing
    TalkTalk
    Date
    Ratings
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      3 stars
    Comments
    Customer support is absolutely hopeless ... too busy telling you its not their fault to listen to what the fault actually is .... if you can ever get anyone to talk to.
  • Reviewer
    Location
    truro
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      3 stars
    • Speed
      3 stars
    • Reliability
      4 stars
    Comments
    After a long periopd of very frequent B/band failures & no real help from the normal cust. service a higher level of Network support got involved.An apparent Re-boot of the local exchange equipment produced an instant improvement....speed up from 1.5/1.8 to 2.4/2.6
  • Reviewer
    Location
    North London
    Reviewing
    TalkTalk
    Date
    Ratings
    • Customer Service
      3 stars
    • Reliability
      4 stars
    Comments
    Download consistently hovers around 2mb, which is poor.
  • Reviewer
    Location
    Glasgow
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Speed really bad and inconsistent, customer service even worse, not worth the hassle you get nothing but stress with talk talk, think twice about joining them, I myself will be changing after christmas as had enough of them now.
  • Reviewer
    Location
    MONTROSE
    Reviewing
    TalkTalk
    Date
    Ratings
    • Customer Service
      1 star
    Comments
    Have had problem with broadband since signing up. Customer service not at all helpful end up on phone for hours trying to understand what is being said
  • Reviewer
    Location
    walkden,manchester
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      3 stars
    • Reliability
      4 stars
    Comments
    I have just signed up for faster broadband at a cost of £4 pound a month extra on my bill, supposedly 20 mb's just checked speed is around 10mb's I live about half a mile from the exchange, pretty disappointed.
  • Reviewer
    Location
    staffs
    Reviewing
    TalkTalk
    Date
    Ratings
    • Customer Service
      3 stars
    • Reliability
      1 star
    Comments
    constantly loosing connection
  • Reviewer
    Location
    Brixham
    Reviewing
    TalkTalk
    Date
    Ratings
    • Customer Service
      1 star
    • Reliability
      1 star
    Comments
    i got upto 8mb but between 5pm - 9pm speed is 0.5 - 0.8mb download, upload NEVER more than 0.5mb and that's everyday. totally poor costumer service. i wish i could opt out of this contract with talktalk but they want 70 pounds for it. i am totally unsatisfied. and i know i'm not the only one.
  • Reviewer
    Location
    Irvine, Scotland
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Absolute rubbish from start to finish, i have TalkTalk phone line and call package and never had an issue with this so i decided to switch from Orange to TalkTalk for my broadband BIG MISTAKE. Sine starting the service approx 6 weeks ago i have had little or no connection, constant connection drops (every few seconds) meaning i cannot watch any tv via I player etc or download anything. So i am now on this great web site looking for another provider or possibly considering going back to Orange who were brill except a little on the high price side. Would recommend TalkTalk phone service to anyone would not recommend the broadband service at all. Very poor. Customer service for this is poor as well due to no-one putting notes on my account meaning everytime i call with the same fault they have no recored that i have already called 3 times already that night as i cant get connected to the internet.
  • Reviewer
    Location
    Rayleigh Essex
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Have been with TalkTalk for several years now. Only use TalkTalk because the broadband is free. It took over a year before I could get and stay on line for more than a few minutes before I lost connection. Talktalk had so many excuses why this was happening , I even moved my computer near to my doorway to prove that it was not the connection in my property that was causing the problems. I must say that for the past 6 months I can get on line most of the time. Having recently purchased a laptop I asked Talk Talk for a router so that I could use my laptop. That was on the 15th of September as yet after 5 phone calls the router has still not materialised. I have been given all sorts of excuses but still no Router. Because I can now use the broadband I believed that Talktalk had improved their service. Shows how wrong I am. I would never reccomend Talktalk to any of my friends , to be honest I do not hate anybody enough to reccomend them to Talk Talk either!!
  • Reviewer
    Location
    Co. Durham
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      4 stars
    • Speed
      3 stars
    • Reliability
      4 stars
    Comments
    Although 6MB is not bad I would have at times liked that little bit more around the 10MB the same as a friend of my is getting in Cambridge, when I use his computer mine seems to have stopped. Talk Talk for the price seem as good as any I have loooked at.
  • Reviewer
    Location
    United Kingdom
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Reliability
      1 star
    Comments
    If an internet supplier says you should get up to 8gb speed then you should get otherwise it is a con to get you to sign up.Last march i changed from the Post Office because 9 times out of 10 i wasn't getting 1gb.They are still demanding i pay them £85 because they said i broke my contract by going to another supplier. Good old rip off Britian
  • Reviewer
    Location
    poole
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    i find talktalk rubbish, there always down, slow and you lose connection quite regularly!!!!
  • Reviewer
    Location
    Doncaster, South Yorkshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      4 stars
    • Speed
      1 star
    • Reliability
      4 stars
    Comments
    Not happy with broadband speed, very slow at times, especialy booting up
  • Reviewer
    Location
    Poole, Dorset
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    at the moment service is perfect what more can you ask for. I was wary of changing to talk talk with all the bad reports but I'm glad I did now.
  • Reviewer
    Location
    United Kingdom
    Reviewing
    TalkTalk
    Date
    Ratings
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      3 stars
    Comments
    I have complained many times about slow b/band and their response was non existent, until i sent e-mail then they still did not have an answer, and wanted me to do all the testing blaming my equipment, but ignoring that I used to get download speeds of 4814kbps and now its 330kbps
  • Reviewer
    Location
    Tonyrefail, Wales, UK
    Reviewing
    TalkTalk
    Date
    Ratings
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    TalkTalk are liable to change contracts without notice, switching you to a much dearer package.
  • Reviewer
    Location
    Yeovil
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    The best speed obtainable with BT was 0.5Mb and that was on their Option 3 tariff. Having swapped to TalkTalk earlier this year I was amazed that I immediately was getting speeds close to 3MB and I have never experienced any loss of service. However, the TalkTalk customer service is laughable, they are simply not capable of resolving any issues, no matter how simple. Nevertheless, providing you are an experienced computer user or know someone who is, then for the speed and reliabilty alone TalkTalk is a good choice.
  • Reviewer
    Location
    Benfleet
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      4 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    We are very pleased with phone and broadband we have never had any problems,We connected to broadband when Talk Talk started to give Free Broadband with your phone line package very good value
  • Reviewer
    Location
    Exeter
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    What is promised is not received
  • Reviewer
    Location
    wickford
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      3 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    after a lot of phone calls to Talk Talk and speaking to ever more senior staff I finaly got the speed from 1m if lucky, to 6.5m all the time. It has been like this for a year now. My next door neighbour with same company is still getting around 800k.
  • Reviewer
    Location
    Birmingham
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have been offered boosts and told i would get them free for 1 month. well they are now on my bill but my broadband speed has now dropped to less than 2 meg. What a con these people do not deserve customers. They should deliver what they promise without the customer having to chase things Up. Prehaps they are thinking of running for goverment as they have the same problems.
  • Reviewer
    Location
    Dyer
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Some times i can get no broadband at all and when its windy the speed is low. Overall they are ok.
  • Reviewer
    Location
    Elgin
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      4 stars
    Comments
    Switched to talktalk from plusnet and get faster speed and not throttled either. Its cheaper and good customer service. Im a happy chappy

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.