TalkTalk Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.

Recent Customer Ratings for TalkTalk

  • Satisfaction
    2.8 stars
  • Customer Service
    2.7 stars
  • Speed
    2.5 stars
  • Reliability
    2.7 stars

Based on 6359 customer ratings since 2019-07-16 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

5901 Customer Reviews for TalkTalk

Reviewer Location Reviewing Date Ratings
15 years ago I had problems with talk talk and had no internet, they would not acknowledge the fault so the only and quick remedy was to cancel and get a new provider and it was back on. Unfortunately talk talk bought out the new provider a couple of years later, for the next few years I stuck with them as the speed etc was good however customer service is still shocking, they are unable to carry out the most simplest instructions as they just can't comprehend anything, they have left my business with no internet and there sales team are total utter bare faced liers as I asked them a question 3 times to clarify which they did but it was a lie. have gone to BT, it took no more than 15 minutes to sort out what took talk talk over 2 hours and still unable to sort
  • Speed
    3 stars
  • Reliability
    2 stars
cambridgeshire TalkTalk  
RkR07u <a href="http://qkppkujjmqli.com/">qkppkujjmqli</a>, [url=http://ygkdtzileifu.com/]ygkdtzileifu[/url], [link=http://yxjywdsuofpf.com/]yxjywdsuofpf[/link], http://iikdlwchgyaf.com/
  • Satisfaction
    4 stars
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    2 stars
New York TalkTalk  
Really slow
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    2 stars
Hyde TalkTalk  
I have contacted talktalk on several occasions regarding my Internet speed I pay for superfast fibre and get superslow and my connection is in and out like a fiddlers elbow I'm not happy
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
Minster sheerness kent TalkTalk  
Talk talk was ok while we had it. then I had to break my contract to move overseas. Despite agreeing a cut off date in writing (via their text app), Talktalk did not terminate the contract on the agreed date, but kept billing me for a couple of months afterwards. It then took over 2 hours of calls to their call centre to get them to reimburse them the money that they took after the period ended.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
Milton Keynes TalkTalk  
Talktalk broadband is absolute garbage!
It's extremely slow, and on good days the latency is horribly high. Thought it was a router problem but no, even the router they supplied is absolute garbage. Don't be fooled my cheap prices because you pay for what you get! Customer service is good but even they can't do much since they don't control the company. Other than that, don't bother with Talktalk.
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
Banbury TalkTalk  
Very poor. Before coming to the end of my contract they emailed me and said my payments would increase by £1.75. It increased by £10.
I've tried to call customer services 4 times and I feel awful saying this, but I don't understand what they are saying so have had to apologise and hang up.
When I renewed my contract last year there was a problem and i was on the phone for over an hour while they passed me from person to person.
I've been with this company a long time but I'm afraid I will be leaving and going to one who looks after their customers better and has a cheaper contract.
  • Speed
    2 stars
  • Reliability
    3 stars
leeds TalkTalk  
Broadband connections are fine, its just the tv box. Its sooooo slow and unresponsive at times, and the on-demand service only ever worked once for me.
I live in an area where the web's been slow for decades, but recently BT finally got around to providing us with faster lines.
ive had a few issues with talktalk in the past, customer service being the old problem, they contract call-centers to far away chaep labor countries imo, as the english communication 99% of the time is shockingly poor, and ultimatly frustrating as u spend ages on phone and come away feeling u got nowhere.
They apparently cant tell me when my contract ends!! another tool they have to trap u into more fees if u do leave. That should be illegal as isnt that fraudulent ways of gaining money from customers?
Anyway.. the new speeds my area had almost made want to swap, but the increasing costs from all providers left it all a mess. No virgin around here unfortunately, and BT ripped me off many years ago back in the dial up days, so i refuse to ever go back to them directly.
SO i just went easy option & stayed with talktalk.
The endless letters thro door about tv i didnt want really annoyed me too, and each time on phone they would try to sell me the stuff, eventually i fell for it and took a tv package on one of those cheap intro offers.
Then came problems. Im not a huge fan of tv anyway, it bores me.. or my previous jobs have never allowed me to watch any regular stuff, but the on demand seemed ok to have. BUT..
The remote control or the box's receiver is sooo slow u end up pressing buttons 3 or 4 times thinking 'did i press it properly', then after 5secs the tv changes all the things u pressed 10secs ago.. or u press 'guide', nothing happens., so u press again, nothing, press again making sure u point at the box.. then 5 secs later the guide comes & goes and comes & goes.. its almost laughable xD if i wasnt paying for this rubbish ofc... its so annoying.. Really poor technology inside that box.
Then on demand.. well.. to use it u have to put in your postcode (presumably for the tv license we all get ripped off with) eventually i set it up and watched a movie.. great 2 or 3 quid seemed ok..
But its never workled since.. 'cant connect to service', or currently unavailable is all i ever get..
What the hell am i paying for? surely if they cant provide me the service they are charging me for i can leave right? lol, no.. i have to pay them if i leave early now...

I dunno whether its our gov'mt or ofcom's lack of effort or will..or both xD but someone needs to stamp down on these companies, we all being taken for a ride.
If a shop keeper did this to u then u'd be on his doorstep until he gave u money back.. a big company does theses things and nobody can do anything.. its wrong.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
Shropshire TalkTalk  
Absolutely ripped me off. Talktalk made me believe I was ordering broadband and sky sports bundle. I never received the tv box, they said they don't send it unless customers ask for it, my question is, why advertise it with the broadband. I've been hoodwinked and ripped off. Apparently im not entitled to the sky bundle. They've still not sent me the tv box although I requested it. THEY ARE DECEEITFULL RIP OFFS...
I regret leaving plusnet for these...
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
Bridgnorth TalkTalk  
Talk talk is totally crap! There customer service via the online chat or phone call is shocking! They are rude and just want to pass you onto someone else ASAP.
I was in a 18 month internet tv contract which after 15 months they put the price up month on month for three months until I was paying £15 more than I originally was paying the only rise I was notified about was for the tv which was terrible the box I had to change 4 times as it kept breaking or freezing. They added on charges for the landline telephone which I never wanted but was part of the package and was told I had to have. Over all I only went with them as at the time Sky and Virgin didn’t cover my area and BT is expensive but other than the internet being okay most of the time the rest is crap. My advice is if you’re just after internet for under £20 and will never complain to anyone working for Talk talk then go for it but if you want TV and other stuff stay well clear
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
Erith TalkTalk  
i have changed fiber optic last year and every now & then it stalls freezes in which it has been for the last 4 days or so and every time you ring talk talk they have you there for bloody ages & my life revolves round them & i am getting frustrated and angry
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Oswaldtwistle TalkTalk  
If there was a 0 star option for customer service then they would get it, Talk talk is totally crap! There customer service via the online chat or phone call is shocking! They are rude and just want to pass you onto someone else ASAP.
I was in a 18 month internet tv contract which after 15 months they put the price up month on month for three months until I was paying £15 more than I originally was paying the only rise I was notified about was for the tv which was terrible the box I had to change 4 times as it kept breaking or freezing. They added on charges for the landline telephone which I never wanted but was part of the package and was told I had to have. Over all I only went with them as at the time Sky and Virgin didn’t cover my area and BT is expensive but other than the internet being okay most of the time the rest is crap. My advice is if you’re just after internet for under £20 and will never complain to anyone working for Talk talk then go for it but if you want TV and other stuff stay well clear
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
Erith TalkTalk  
Never had a problem with broadband, however the customer service or lack there of has made me decide to leave, getting charged for things when it's there fault THEN blameing me THEN tell me that it's been taken off the bill, next one, receive the bill and it's still there,no one speaks English and don't understand after an hr on the phone...shocking
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
walsall TalkTalk  
Technical support is good once you get to 2nd level, but you spend hours on hold & talking to someone in India who works from a script:- "try switching off & on again.Are you using a master socket? etc the call is free!
  • Satisfaction
    3 stars
  • Customer Service
    2 stars
  • Speed
    3 stars
  • Reliability
    2 stars
Edge End TalkTalk  
worst experience to quit contract ever. talktalk makes you pay extra money to leave contract.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    5 stars
  • Reliability
    3 stars
Edinburgh TalkTalk  
Do not go with this company. Above all else, the customer service is atrocious.
I phoned to find out when my contract was due to end and was told 17th March, but after that date it would continue on a month by month basis and I may be charged if I move house!!
What a cheek, when I have only signed up for a 12 month contract.

I was then transferred to another 'team' - sounded like a group of people chatting to each other loudly in a shack somewhere.
The advisor couldn't understand a single thing I said and just kept going silent - she didn't seem to have even a basic grasp of English.

This is not a company who have any morals whatsoever when it comes to the treatment of staff or their customers, clearly.

I would certainly not sign up with them again.
  • Speed
    2 stars
  • Reliability
    3 stars
TalkTalk  
Only been a customer for one day, got broadband but no phone. Got through to the Phillipines, waited one and a half hours, whilst she spoke in hard to understand English and did some tests.Then asked me if I had a screwdriver to undo some screws in the connection socket! Seemed surprised when i said I had no intention of fiddling with the socket, asked if anyone else could do it, again surprised when I said no. Then offered me an engineers appointment in 9 days time. Why oh why did I change providers!!! On line now waiting for a manager.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
hove TalkTalk  
Broadband connection was fine howeve there customer service team in India is without doubt the worst I have ever came across.

I called to in May giving the required notice of 1 month as I was leaving the property in June. To my surprise I then received a bill on 10th July trying to charge me for the following the month.

Calling through the call centre is a horrid experience. They claimed I had never called to cancel , basically calling me a liar , and that the only record they have of me calling is in April (I had never called them in April , or infact at all prior to May).

After being passed to 4 separate people and having to repeat the issue AND customer details every single time it was finally cancelled. This took approximately 2 hours.

They claim the account is now cancelled and no further charges will be applied. I am not holding out much hope that this is infact the case......

Seriously stick with Virgin/Sky/BT. Its not worth the hassle.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
Edinburgh TalkTalk  
I had TT BB for over a year without much trouble. Then I upgraded to the TV package..... TT slowed my BB from a rock solid 17 to about 8. When I phoned them they said its was the DLM that had picked up a problem on my line. I them went through months of messing about tooing and froing. I then stopped using the TV and my internet connection speed recovered without any fix. The You View box they supplied needs to be restarted every other day as it locks up. The wireless router will only allow wireless devices to connect for about a day, it also then needs to be restarted. Honestly I would say TT are the worst BB supplier I have ever used. I will not use them ever again even if they where giving it away free.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
Essex TalkTalk  
The internet is really good ant got a bad word to say but when it comes to the people of talk talk well that's a different story!!! Be careful what they say and promise as they lie out there teeth then when you call them out on it they will say sorry as they been caught and then do it all over again!!! So please be very careful and if I was you record all phone calls!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
Aberdare TalkTalk  
Terrible customer service. Awful, dreadful, soul destroying. Avoid at all costs.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
South West TalkTalk  
Absolutely disgusted with TalkTalk and their behaviour this week.

I phoned them to cancel my broadband and phone because I am moving house in a week (at very short notice), and I would like to go with Fuel as my provider at my new house. My minimum contract period has expired and I'm now on a rolling 30 day contract, so I fully accepted I would need to give 30 days notice or pay 30 days charges. However, I asked that they disconnect my line on my moving date next week and they refused - apparently they will only disconnect the line after the 30 day notice period has expired, leaving my phoneline wide open to the new occupiers. The operator even suggested that I should "ask the new occupier to kindly not make calls on the line for the next 3 weeks."

The only way I could get them to disconnect my line when I moved out was to take out a new 18 month phone and broadband package with them at my new address! I don't want an 18 month contract and I won't want to stay with TalkTalk! Surely this must be illegal!

Avoid this company.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    5 stars
Southampton TalkTalk  
Customer service is terrible talk to you like your an idiot. If they can’t talk you down they pass you from person to person. They promise to call you back later to discuss things and never ring you back.. tech support doesn’t know a screwdriver from a sledgehammer and that’s bring kind..overall it’s a cheap service that’s maned by idiots!!!!
  • Satisfaction
    1 star
  • Speed
    4 stars
  • Reliability
    2 stars
Gateshead TalkTalk  
The worst service I ever experienced. Communication very poor, very unreliable regarding instalation date, internet keeps crashing, etc etc. Do not go with talktalk.
  • Satisfaction
    2 stars
  • Speed
    3 stars
  • Reliability
    2 stars
TalkTalk  
Prior to switching to TalkTalk I contacted them requesting my existing telephone number which I have kept through 5 different providers with no problem.
After the switch over no boddy could contact me and I soon realised they had changed my number with absolutely no information of new number.
I contacted them via online chat and was passed through 3 different people who obviously could stand my annoyance. I was told that the reason was because the old number belonged to last company (I had it before them) and because I didn't ask for it (I did).
Then I rang and spoke to 3 different people who just kept passing me on to the next after them not appeasing me to the reason. I found it very difficult to understand them. I managed to get a complaint registered but then the phone cut off (or hung up on me).
Someone rang me last night and once again I really struggled to understand their accent from abroad somewhere.
I was told the reason I didn't keep my number was again because I didn't request porting of the number (is a land line a mobile?).
Then asked if they could cancel the complaint? What? Absolutely not. He asked if I accepted £10 in credit could the cancel? I politely told them under no circumstances and requested to speak to a person from UK. I was told no.
Overall the broadband is slowish but I didn't expect anything more due to my location on a new estate. The customer service is terrible, hard to understand and arrogant with I sensed a dislike of the the customer.
Next year TalkTalk is binned.
  • Satisfaction
    2 stars
  • Speed
    2 stars
  • Reliability
    3 stars
North Yorkshire TalkTalk  
If you take a broadband deal out with a gift voucher assigned to the deal you may not get it for no fault of your own. I was promised a £75 gift voucher within 90 days with did not transpire and when you ring up you get no satisfaction what so ever. Be aware!!!
  • Satisfaction
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Shrewsbury TalkTalk  
As far as during last 2 years I had issue only once with my internet connection and I couldn't complain before, today I have change my mind completely. Tried to close my account as moving to a new property where the internet is provided. Couldn't do it on their website as the continue button didn't work, tried online chat and after 20 mins of thousand of questions I have been given the number to call as this is a procedure(such a waste of my time they could tell me that before!). Tried to call the number 3 times, every time I finally manage to speak to someone it disconnected me and went silent from nowhere! 4th time, speaking to a lady who were speaking fast and completely not clear, so I told her to speak slower and she started to almost spell the words like I am an idiot which I told her to speak slower and she treated me like I am an idiot. While talking about my situation with cancelling SHE WAS YAWNING INTO THE PHONE!!! Very rude, very unprofessional and won't be recommending TalkTalk to anyone anymore as I used to before after such a bad experience.
  • Customer Service
    1 star
  • Speed
    5 stars
  • Reliability
    1 star
London TalkTalk  
I have had such shocking service from TalkTalk, it’s not even funny. The internet didn’t work to begin with and it took them a long time to get an engineer out. Then we’ve had a problem with our tv and it’s been months of arranging an engineer, said engineer not being able to get here because of the snow, rearranging and him never turning up (even though he said he couldn’t gain access to the building but there were no knocks at the door and with two people in the house waiting for his arrival!), then rearranging and AGAIN him not turning up, only to discover they hadn’t actually booked him in when they said they had. All of these situations have weeks and weeks in between, and now it’s been months without the issue being resolved.

I’ve actually cancelled my contract and decided it’s worth paying the money to get rid of this atrocious service. It’s been a waste of 4 months, especially having people wait in for hours at a time for an engineer who never turns up.
  • Satisfaction
    2 stars
  • Speed
    3 stars
  • Reliability
    2 stars
North Devon TalkTalk  
Worst provider ive ever been with , since joining them from bt my phone line has had a hissing crackling noise , rang the customer service twice to sort the matter still never got sorted so now conract up im leaving and will never use them again, good luck to whoever signs up to this rubish
  • Satisfaction
    2 stars
  • Speed
    3 stars
  • Reliability
    2 stars
Lancashire TalkTalk  
I cannot even give 1 star for customer services... the initial offer was made and not honoured - which took over 3 months of murderously detailed and repeated phone calls, some lasting 3 hours, to sort out...I refused to let them get away with it. This happened TWICE - when I moved house. Never, ever again will I be so stupid to engage with TalkTalk. You have been warned.
  • Satisfaction
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
UK Somerset TalkTalk  
Having had 3 duplicated on line orders because no connection I complained and said speed wasn’t an issue it was disruption of connection. I received detailed instructions about connecting to a TV which I don’t do and plugging phone line directly into router which it is. Roll on end of contract.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    3 stars
LE159PH TalkTalk  
Speeds are slow (on the lower end of what's advertised), generally reliable. However, the biggest issue with Talk Talk is their customer service. Agents, although generally very nice, have little to no power to actually help; every single enquiry will last at least an hour, often closer to two hours. They will take every opportunity to squeeze as much money from you as possible. They will try to charge you extra or extend your contract as much as possible. They don't expect you to notice or kick up a fuss and they will disregard their own terms and conditions if it means they can try to charge you for another month. We were their customers for almost 2 years. Never again
  • Satisfaction
    2 stars
  • Speed
    2 stars
  • Reliability
    3 stars
Liverpool TalkTalk  
Have been with talktalk for years it's only when something goes wrong you find you cannot speak to anyone. My home phone has not been working for a month , then done so called checks on line and told us it was our equipment so bought new phones still they did not work eventually they said their was a fault on line , this is all done through text or automated phone calls . They like to speak to you when trying to sell you something ! My last update text was 4 days ago telling me they would update me in 48 hours ! .
And they have put up my line rental from £137 to £180 this must be the most expensive line rental ever.
  • Satisfaction
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Gloucester TalkTalk  
Spent 60 hours and 3 months trying to resolve my email problem to be told to change my email the worst customer service ever
  • Satisfaction
    1 star
  • Speed
    2 stars
  • Reliability
    4 stars
Caversham TalkTalk  
TalkTalk are liable to change contracts without notice, switching you to a much dearer package.
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Tonyrefail, Wales, UK TalkTalk  
Not satisfied on fiber optic not getting it last speed check 12.1mb 4.0mb upload speed
  • Satisfaction
    1 star
  • Customer Service
    5 stars
  • Speed
    1 star
Spondon Derby TalkTalk  
The saying quality not quantity sparks to mind with talk talk. Although their broadband and landline deals are stated to be as good as other providers but just cheaper is complete rubbish. Their WiFi signal is low and non-existent most of the time. Also when you try and call customer service for help you get no help but rather attitude and rude replies. I would rather pay a bit extra and have less of the hassle!
  • Satisfaction
    2 stars
  • Speed
    3 stars
  • Reliability
    2 stars
Bradford TalkTalk  
If an internet supplier says you should get up to 8gb speed then you should get otherwise it is a con to get you to sign up.Last march i changed from the Post Office because 9 times out of 10 i wasn't getting 1gb.They are still demanding i pay them £85 because they said i broke my contract by going to another supplier. Good old rip off Britian
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Reliability
    1 star
United Kingdom TalkTalk  
Internet connection frequently dropped; customer services poor. The only aspect that is adequate is the broadband speed (on the rare occasion that you are actually connected to the internet).
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    3 stars
London TalkTalk  
I have TalkTalk TV, Broadband and Mobile Phone.
Everything was fine with not many problems during the first year.
I had a letter from carphone warehouse (TalkTalks phone supplier) to say that their computers had been hacked and customer records had been stolen, I took this letter to my bank to check that my account was OK.
For security reasons my bank stopped all direct debits from TalkTalk, I did confirm this with TalkTalk, instantly the placed a £4 charge on all of my contracts £12 per month.
On various occasions I have gone on line to pay my billa with my credit card only to receive a message to say that the page I want is unavailable due to maintenence, because my payment did not go through on that day they charged £10 per contract as a missed payment call, the day after This I had 27 missed calls from Talktalk (I was at work so missed them) all demanding payment.
I paid the bill early in the morning on the day after the due bill.
I called the Talktalk call centre as this is the only wa you can contact, there are no email addresses etc on their website, only to be insulted by them by being told that I had not paid the bill on time so they cut me off.
Within the hour my mobile phone goes dead (the bill has been paid at this time)then more phone calls from India.
I can't wait until my contracts run out then it is goodbye to talktalk, the do not care for their customers they are only interested in your money, miss a payment by 1 day and you are bombarded by calls from India demanding an instant payment over the phone,, Sorry Talktalk I will not give my credit card details to someone who phoned me over the phone, the caller could be anyone attempting to get your details.
Rant over, get your act together TalkTalk.
Ray
  • Satisfaction
    2 stars
  • Speed
    3 stars
  • Reliability
    2 stars
Slough TalkTalk  

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