TalkTalk Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.

Recent Customer Ratings for TalkTalk

  • Satisfaction
    2.7 stars
  • Customer Service
    2.7 stars
  • Speed
    2.5 stars
  • Reliability
    2.7 stars

Based on 6772 customer ratings since 2019-04-03 (Show all time ratings)

Visit TalkTalk   Read our TalkTalk buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

5793 Customer Reviews for TalkTalk

Reviewer Location Reviewing Date Ratings
worst experience to quit contract ever. talktalk makes you pay extra money to leave contract.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    5 stars
  • Reliability
    3 stars
Edinburgh TalkTalk  
Do not go with this company. Above all else, the customer service is atrocious.
I phoned to find out when my contract was due to end and was told 17th March, but after that date it would continue on a month by month basis and I may be charged if I move house!!
What a cheek, when I have only signed up for a 12 month contract.

I was then transferred to another 'team' - sounded like a group of people chatting to each other loudly in a shack somewhere.
The advisor couldn't understand a single thing I said and just kept going silent - she didn't seem to have even a basic grasp of English.

This is not a company who have any morals whatsoever when it comes to the treatment of staff or their customers, clearly.

I would certainly not sign up with them again.
  • Speed
    2 stars
  • Reliability
    3 stars
TalkTalk  
Only been a customer for one day, got broadband but no phone. Got through to the Phillipines, waited one and a half hours, whilst she spoke in hard to understand English and did some tests.Then asked me if I had a screwdriver to undo some screws in the connection socket! Seemed surprised when i said I had no intention of fiddling with the socket, asked if anyone else could do it, again surprised when I said no. Then offered me an engineers appointment in 9 days time. Why oh why did I change providers!!! On line now waiting for a manager.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
hove TalkTalk  
Broadband connection was fine howeve there customer service team in India is without doubt the worst I have ever came across.

I called to in May giving the required notice of 1 month as I was leaving the property in June. To my surprise I then received a bill on 10th July trying to charge me for the following the month.

Calling through the call centre is a horrid experience. They claimed I had never called to cancel , basically calling me a liar , and that the only record they have of me calling is in April (I had never called them in April , or infact at all prior to May).

After being passed to 4 separate people and having to repeat the issue AND customer details every single time it was finally cancelled. This took approximately 2 hours.

They claim the account is now cancelled and no further charges will be applied. I am not holding out much hope that this is infact the case......

Seriously stick with Virgin/Sky/BT. Its not worth the hassle.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
Edinburgh TalkTalk  
I had TT BB for over a year without much trouble. Then I upgraded to the TV package..... TT slowed my BB from a rock solid 17 to about 8. When I phoned them they said its was the DLM that had picked up a problem on my line. I them went through months of messing about tooing and froing. I then stopped using the TV and my internet connection speed recovered without any fix. The You View box they supplied needs to be restarted every other day as it locks up. The wireless router will only allow wireless devices to connect for about a day, it also then needs to be restarted. Honestly I would say TT are the worst BB supplier I have ever used. I will not use them ever again even if they where giving it away free.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
Essex TalkTalk  
Terrible customer service. Awful, dreadful, soul destroying. Avoid at all costs.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
South West TalkTalk  
Absolutely disgusted with TalkTalk and their behaviour this week.

I phoned them to cancel my broadband and phone because I am moving house in a week (at very short notice), and I would like to go with Fuel as my provider at my new house. My minimum contract period has expired and I'm now on a rolling 30 day contract, so I fully accepted I would need to give 30 days notice or pay 30 days charges. However, I asked that they disconnect my line on my moving date next week and they refused - apparently they will only disconnect the line after the 30 day notice period has expired, leaving my phoneline wide open to the new occupiers. The operator even suggested that I should "ask the new occupier to kindly not make calls on the line for the next 3 weeks."

The only way I could get them to disconnect my line when I moved out was to take out a new 18 month phone and broadband package with them at my new address! I don't want an 18 month contract and I won't want to stay with TalkTalk! Surely this must be illegal!

Avoid this company.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    5 stars
Southampton TalkTalk  
Customer service is terrible talk to you like your an idiot. If they can’t talk you down they pass you from person to person. They promise to call you back later to discuss things and never ring you back.. tech support doesn’t know a screwdriver from a sledgehammer and that’s bring kind..overall it’s a cheap service that’s maned by idiots!!!!
  • Satisfaction
    1 star
  • Speed
    4 stars
  • Reliability
    2 stars
Gateshead TalkTalk  
The worst service I ever experienced. Communication very poor, very unreliable regarding instalation date, internet keeps crashing, etc etc. Do not go with talktalk.
  • Satisfaction
    2 stars
  • Speed
    3 stars
  • Reliability
    2 stars
TalkTalk  
Prior to switching to TalkTalk I contacted them requesting my existing telephone number which I have kept through 5 different providers with no problem.
After the switch over no boddy could contact me and I soon realised they had changed my number with absolutely no information of new number.
I contacted them via online chat and was passed through 3 different people who obviously could stand my annoyance. I was told that the reason was because the old number belonged to last company (I had it before them) and because I didn't ask for it (I did).
Then I rang and spoke to 3 different people who just kept passing me on to the next after them not appeasing me to the reason. I found it very difficult to understand them. I managed to get a complaint registered but then the phone cut off (or hung up on me).
Someone rang me last night and once again I really struggled to understand their accent from abroad somewhere.
I was told the reason I didn't keep my number was again because I didn't request porting of the number (is a land line a mobile?).
Then asked if they could cancel the complaint? What? Absolutely not. He asked if I accepted £10 in credit could the cancel? I politely told them under no circumstances and requested to speak to a person from UK. I was told no.
Overall the broadband is slowish but I didn't expect anything more due to my location on a new estate. The customer service is terrible, hard to understand and arrogant with I sensed a dislike of the the customer.
Next year TalkTalk is binned.
  • Satisfaction
    2 stars
  • Speed
    2 stars
  • Reliability
    3 stars
North Yorkshire TalkTalk  
If you take a broadband deal out with a gift voucher assigned to the deal you may not get it for no fault of your own. I was promised a £75 gift voucher within 90 days with did not transpire and when you ring up you get no satisfaction what so ever. Be aware!!!
  • Satisfaction
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Shrewsbury TalkTalk  
As far as during last 2 years I had issue only once with my internet connection and I couldn't complain before, today I have change my mind completely. Tried to close my account as moving to a new property where the internet is provided. Couldn't do it on their website as the continue button didn't work, tried online chat and after 20 mins of thousand of questions I have been given the number to call as this is a procedure(such a waste of my time they could tell me that before!). Tried to call the number 3 times, every time I finally manage to speak to someone it disconnected me and went silent from nowhere! 4th time, speaking to a lady who were speaking fast and completely not clear, so I told her to speak slower and she started to almost spell the words like I am an idiot which I told her to speak slower and she treated me like I am an idiot. While talking about my situation with cancelling SHE WAS YAWNING INTO THE PHONE!!! Very rude, very unprofessional and won't be recommending TalkTalk to anyone anymore as I used to before after such a bad experience.
  • Customer Service
    1 star
  • Speed
    5 stars
  • Reliability
    1 star
London TalkTalk  
I have had such shocking service from TalkTalk, it’s not even funny. The internet didn’t work to begin with and it took them a long time to get an engineer out. Then we’ve had a problem with our tv and it’s been months of arranging an engineer, said engineer not being able to get here because of the snow, rearranging and him never turning up (even though he said he couldn’t gain access to the building but there were no knocks at the door and with two people in the house waiting for his arrival!), then rearranging and AGAIN him not turning up, only to discover they hadn’t actually booked him in when they said they had. All of these situations have weeks and weeks in between, and now it’s been months without the issue being resolved.

I’ve actually cancelled my contract and decided it’s worth paying the money to get rid of this atrocious service. It’s been a waste of 4 months, especially having people wait in for hours at a time for an engineer who never turns up.
  • Satisfaction
    2 stars
  • Speed
    3 stars
  • Reliability
    2 stars
North Devon TalkTalk  
Worst provider ive ever been with , since joining them from bt my phone line has had a hissing crackling noise , rang the customer service twice to sort the matter still never got sorted so now conract up im leaving and will never use them again, good luck to whoever signs up to this rubish
  • Satisfaction
    2 stars
  • Speed
    3 stars
  • Reliability
    2 stars
Lancashire TalkTalk  
I cannot even give 1 star for customer services... the initial offer was made and not honoured - which took over 3 months of murderously detailed and repeated phone calls, some lasting 3 hours, to sort out...I refused to let them get away with it. This happened TWICE - when I moved house. Never, ever again will I be so stupid to engage with TalkTalk. You have been warned.
  • Satisfaction
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
UK Somerset TalkTalk  
Having had 3 duplicated on line orders because no connection I complained and said speed wasn’t an issue it was disruption of connection. I received detailed instructions about connecting to a TV which I don’t do and plugging phone line directly into router which it is. Roll on end of contract.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    3 stars
LE159PH TalkTalk  
Speeds are slow (on the lower end of what's advertised), generally reliable. However, the biggest issue with Talk Talk is their customer service. Agents, although generally very nice, have little to no power to actually help; every single enquiry will last at least an hour, often closer to two hours. They will take every opportunity to squeeze as much money from you as possible. They will try to charge you extra or extend your contract as much as possible. They don't expect you to notice or kick up a fuss and they will disregard their own terms and conditions if it means they can try to charge you for another month. We were their customers for almost 2 years. Never again
  • Satisfaction
    2 stars
  • Speed
    2 stars
  • Reliability
    3 stars
Liverpool TalkTalk  
Have been with talktalk for years it's only when something goes wrong you find you cannot speak to anyone. My home phone has not been working for a month , then done so called checks on line and told us it was our equipment so bought new phones still they did not work eventually they said their was a fault on line , this is all done through text or automated phone calls . They like to speak to you when trying to sell you something ! My last update text was 4 days ago telling me they would update me in 48 hours ! .
And they have put up my line rental from £137 to £180 this must be the most expensive line rental ever.
  • Satisfaction
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Gloucester TalkTalk  
Spent 60 hours and 3 months trying to resolve my email problem to be told to change my email the worst customer service ever
  • Satisfaction
    1 star
  • Speed
    2 stars
  • Reliability
    4 stars
Caversham TalkTalk  
TalkTalk are liable to change contracts without notice, switching you to a much dearer package.
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Tonyrefail, Wales, UK TalkTalk  
Not satisfied on fiber optic not getting it last speed check 12.1mb 4.0mb upload speed
  • Satisfaction
    1 star
  • Customer Service
    5 stars
  • Speed
    1 star
Spondon Derby TalkTalk  
The saying quality not quantity sparks to mind with talk talk. Although their broadband and landline deals are stated to be as good as other providers but just cheaper is complete rubbish. Their WiFi signal is low and non-existent most of the time. Also when you try and call customer service for help you get no help but rather attitude and rude replies. I would rather pay a bit extra and have less of the hassle!
  • Satisfaction
    2 stars
  • Speed
    3 stars
  • Reliability
    2 stars
Bradford TalkTalk  
If an internet supplier says you should get up to 8gb speed then you should get otherwise it is a con to get you to sign up.Last march i changed from the Post Office because 9 times out of 10 i wasn't getting 1gb.They are still demanding i pay them £85 because they said i broke my contract by going to another supplier. Good old rip off Britian
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Reliability
    1 star
United Kingdom TalkTalk  
Internet connection frequently dropped; customer services poor. The only aspect that is adequate is the broadband speed (on the rare occasion that you are actually connected to the internet).
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    3 stars
London TalkTalk  
I have TalkTalk TV, Broadband and Mobile Phone.
Everything was fine with not many problems during the first year.
I had a letter from carphone warehouse (TalkTalks phone supplier) to say that their computers had been hacked and customer records had been stolen, I took this letter to my bank to check that my account was OK.
For security reasons my bank stopped all direct debits from TalkTalk, I did confirm this with TalkTalk, instantly the placed a £4 charge on all of my contracts £12 per month.
On various occasions I have gone on line to pay my billa with my credit card only to receive a message to say that the page I want is unavailable due to maintenence, because my payment did not go through on that day they charged £10 per contract as a missed payment call, the day after This I had 27 missed calls from Talktalk (I was at work so missed them) all demanding payment.
I paid the bill early in the morning on the day after the due bill.
I called the Talktalk call centre as this is the only wa you can contact, there are no email addresses etc on their website, only to be insulted by them by being told that I had not paid the bill on time so they cut me off.
Within the hour my mobile phone goes dead (the bill has been paid at this time)then more phone calls from India.
I can't wait until my contracts run out then it is goodbye to talktalk, the do not care for their customers they are only interested in your money, miss a payment by 1 day and you are bombarded by calls from India demanding an instant payment over the phone,, Sorry Talktalk I will not give my credit card details to someone who phoned me over the phone, the caller could be anyone attempting to get your details.
Rant over, get your act together TalkTalk.
Ray
  • Satisfaction
    2 stars
  • Speed
    3 stars
  • Reliability
    2 stars
Slough TalkTalk  
There is a massive issue with their customer service. After many phone calls about our ridiculously slow broadband, a completely useless brightsparks engineer was sent out who basically confirmed that the issue was outside the property and that there was nothing he could do about it. He said that they would get a bt openreach engineer to look at the problem. He said that an engineer would go to the exchange in the next 48-72
hours and that i would get updates by text. That same night the issue was closed and had supposedly been resolved. I'm now having to go through exactly the same process over again with countless line tests etc. because if talktalk book a bt openreach engineer without doing these checks i will be charged for the engineers callout, even if there is a fault.
  • Satisfaction
    3 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    3 stars
London TalkTalk  
Rubbish in every field except customer service. no prizes for guessing the reason for the good customer service.
  • Satisfaction
    1 star
  • Customer Service
    5 stars
  • Speed
    2 stars
  • Reliability
    1 star
Cheshire TalkTalk  
I was after canceling talk talk to join plus net, i was told to ring talk talk up 30 day before the anniversary date,,so i did. to be then told that there was going to be a Termination fee of 80+ pound!!!!!! but the contract ends in 30 days .

I was then told I can cancel after that date for free but then I would have to pay a extra month!!!!.


robbing gits


never again
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
rotherham TalkTalk  
Truly awful customer service. The Indian call centre is dreadful - it's like talking to a robot as they go through their script, asking the same question several times. Their own engineer - when he finally came out - was unable to fix the problem. The BT Open Reach engineer eventually fixed it, but it took almost a month to get to that point. As soon as I'm convinced someone else is better, I will be switching ISP.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Warwickshire TalkTalk  
Unless you have a PC with cable, do not use this this broadband. I fell for their marketing when they had "an offer: "Sign up before end of May and you will have an installation for free." Then they send you an email that you are eligible to set it up yourself... Once I demanded the engineer to come to house they refused to send one. Appalling customer service.
Now the WiFi. It's highly unreliable. It cuts off constantly and it struggles loading simple youtube videos even in 720p, not to mention higher resolution like 1080p or 4K. I decided for this broadband for their upload speed as it's the highest among all and reasonably cheap. But I am looking forward to change to someone else later. Virgin Media maybe although I hate them too since they throttle the speed.
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
London TalkTalk  
Trashy reliability, used to be good, looks like theyve tried to downgrade us without us knowing or something. internet cuts out every 2 minutes for about 15 seconds. worst reliability ever
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    3 stars
  • Reliability
    1 star
Coventry TalkTalk  
cheap, but when you get a fault its almost impossible to get it fixed, expect to spend at least 1 hr on the call but from experiance you will need to call several times to get it fixed, in my case 6 hrs 5 calls and they just keep asking you to try this try that, they dont understand the line is totally dead. its actually my elderly mothers phone im trying to sort out and she has been in tears over it and im stressed, my advice dont bother with TT
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
deeside TalkTalk  
So I made the mistake of signing up to TalkTalk Broadband Fibre just over 12 months ago. I was told at the time that the Broadband element (then costing £3.75) would be free for the length of the contract, that Fibre would be £10 for 12 months then £15 thereafter and that the phone line (which I don't use) would be £16.70 so £26.70 a month rising to £31.70 a month after 12 months.

Fast forward 12 months and the charlatans are now claiming that the simply broadband element is no longer free (I specifically checked this several times with the sales rep when I bought the package) and not only this but they have put the price of it up significantly in the last 12 months (e-mails I didn't respond to given I assumed that this would remain free). Upshot is that they've suddenly hiked my bill from £26.70 to £40.20 per month - a 50% increase for absolutely no extra service (unless you count losing all of your account details to some Irish teenagers as an added extra).

My personal opinion is that if you have a contract both parties should stick to that contract, however it seems that TalkTalk are perfectly happy to hike prices and there is virtually nothing you can do about it. They were not as happy to hear my idea about unilaterally lowering my bill by £20 per month because that's what I decided I wanted to do.

Trying to reason with TalkTalk has been nigh on impossible. They basically have said tough luck we can charge what we want - and if you don't agree you can pay us an early termination charge of £135.

These guys are con artists and thieves pure and simple - avoid at all possible costs!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    5 stars
  • Reliability
    2 stars
London TalkTalk  
The actual internet speed and quality is very good overall. However the customer service is appalling and I have been overcharged nearly 15 times now for random reasons that they try to put on your bill without noticing. By now I check my bill thoroughly every month as I am used to it and every time this happens I have to waste my time and money calling up and arguing with them to get the charges taken off that should never have been there. I'm so bored of this I'm considering paying the cancellation fee just so I don't have to deal with them anymore. I would recommend paying more to another company because it really isn't worth the stress in the long run and talk talk will probably charge you more anyway overall due to the continuous 'Mistakes'. Also note they have never accidentally under charged or apologised.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    3 stars
London TalkTalk  
We were previously with Sky, it’s slow Broadband speeds and price was the reason for switching.
TalkTalk had a really good deal and promises fast speeds. I wish I had stayed with Sky. TalkTalk constantly cuts out, it’s so annoying! After having them for a few weeks, I called up to complain. An engineer came to investigate but couldn’t find any issues. I’m still left with awful internet. I really wouldn’t recommend.
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    2 stars
Thanet TalkTalk  
Customer service is rubbish.
I have called them and was told someone would call me back that did not happen I had to call them back. Then I had to repeat the same information 3 times. Which was just drama. I do not understand if these calls are recorded or you make notes why do I have to explain myself. Then I am on hold and I can hear everthing that is being said in the background. What kind of service are you offering people. An to top it off I left you in October it is now January 2015, and I am still getting bills, an you are putting charges on my account. I really think. That once a person has left your company that you should finalise the last bill 30 days after they left not 3 months later. I will never go back to talk talk and I would not be recommending them to anyone. Customer Service appalling. Staff need to go on Customer Service course and get an NVQ Level 1.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    3 stars
  • Reliability
    2 stars
Birmingham TalkTalk  
Go live date was supposed to be 11th, nothing came through the post by that date, didn't get notified at all. when called they said it will go live on the 24th and there is nothing they can do about it. Wouldn't moan but I work from home pretty often so the go live date was pretty crucial to me.

Also contract length was supposed to be 12 months and it's 12.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Warwickshire TalkTalk  
Have huge problems now as they duped me into taking new tv package and 24 months additional contract. It no use to us and after One Day tried to return it only to be told I couldn't or it would cost me £200. Seems the minute I connected I waived all distance selling and cooling off period rules. Only connected as they told me t hurry up and do it or they might charge me! Dodgy practices, terrible customer service, managed to ruin my day after spending long hours with 5 different advisors in UK and India. Bad experience and really want to leave them now. Avoid if possible.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    3 stars
Largs TalkTalk  
You get what you pay for with Talktalk and they are cheap. Virgin, BT and Sky have all offered "Cheaper" deals, but it's always for limited time, 3 months usually on a 12-24 month contract, after which it's much dearer. Their phone customer service is poor, very poor. If I had problems, I soon discovered it's better to use their forums rather than their call centers. The TV boosts are very good as long as you have decent download speeds, above 8mb/s, this is Internet TV and isn't in HD, but they constantly have deals on and you can opt in and out monthly. Got Sky sports for £11 a month for 9 months. It's not HD but again it's cheap. There are better, more reliable suppliers, but if you're on a budget and you use their forums to contact customer service engineers when you have a problem, Talktalk aren't as bad as many make out.
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
Greater Manchester TalkTalk  
We started off with the TT basic broadband facility until we found that the speed of about 4mbps did not match the estimated speed by TT of 8mbps. This coupled with the BB dropping out several times a day caused us to complain. The telephone respondant recommended we upgrade to the fibre optic version and we could expect a minimum of 30 to 35mbps. This was appealing although the price went up accordingly aS did the contract period, which might have been worth it if the promise was achieved. 8mbps was received and after numerous and lengthy phone calls the technical department managed to get us some 13mbps.
They then told us that this was the best that they could do and the problem was fixed. I complained again that the promised 30 t0 35mbps turned out to be 13mbps, and in my opinion the salesman who talked us into it was at a minimum misleading and at worse a "con merchant" who would go to any length to produce a sale.
Talk Talk are suggesting that 13 mbps is workable andf that is the end of the matter.This in my opinion is disgraceful and no way a reputable company behave. All I can now do is to try and warn as dmany people as possible not to be taken in (as I was ) by the lies of Salesman.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    3 stars
Truro, Cornwall TalkTalk  

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