TalkTalk Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.

Recent Customer Ratings for TalkTalk

  • Satisfaction
    2.8 stars
  • Customer Service
    2.7 stars
  • Speed
    2.5 stars
  • Reliability
    2.7 stars

Based on 6343 customer ratings since 2019-07-04 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

5887 Customer Reviews for TalkTalk

Reviewer Location Reviewing Date Ratings
Don't sign up with talk talk as they fob people off with a good deal then don't give you want it says.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    3 stars
Glasgow TalkTalk  
letter sent to talktalk:-

We had a fix term contract for 12months. This was arranged by you, whom unsolicited, contacted me to stay with your company after I had cancelled and left, due to cost increase. Your sales pitch was;-

''if we give you this fix term cost would you come back''

Several months into this agreement, you reneged on in, giving one month notice to increase the cost again. I immediately gave one months notice of termination by emails below, due to your breach of trust and agreement. Then followed this up with a second email on 02 December 2014. The service therefore was cancelled on the 18 December 2014.

You continue to send out bills for after that date, as if I had not cancelled the service. Further to add pain to the injury think I am going to acquiesce to some early termination clause!

Why are you acting in such an unprofessional manner?
  • Speed
    3 stars
  • Reliability
    2 stars
london TalkTalk  
They are very bad at retaining customers with false sense of speeds and reliability. I never once had the speed i signed up for had less than half and they still had cheek to give me a penalty charge before leaving. Pathetic
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    3 stars
Birmingham TalkTalk  
Attempted to upgrade my otherwise decent package for a black friday deal. After five days of nothing happening, I asked what was going on. I was then told by one person that the order had been 'partially' cancelled. The next person told me that the upgrade had taken place days ago, despite there being no difference in service. In then took two hours to rollback the order so as to be able to go with a different provider. Dreadful customer service.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
Manchester TalkTalk  
I endeded my contract when I left York in November - I gave TT plenty of warning by phone and email. They did not acknowledge these. I keep getting demmands for rental payments. I emailed TT several times - THEY NEVER RESPOND EXCEPT TO SEND ANOTHER BILL. I am in despair as they refuse to answer any of my emails.Is my credit rating being damaged?
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
Leeds TalkTalk  
Talktalk is the worst company i have EVER dealt with i was two days late to ring up about cancelling an account at a house that i no longer live at and i now have to pay untill august which is disgraceful and on top of that i demanded that the line was blocked and that the internet or phone could not be used as i DONT live there anymore but it hasnt and im getting charged for other people to use my account even though i have asked it to be blocked. Opening a new account with you was the worst experience possible i ordered my new internet deal only to find you hadnt actually sent it out you cancelled it but wasnt told about it you made me miss the lovetoshop voucher deal and i had to wait THREE weeks for yout lousy internet to be installed and the worst part was having to arrange it over the phone with your customer service on my mobile because your too incompetent to install a landline costing me £68 to talk to an entire customer service team which cant understand english!!! I was finally given 30 credit and then asked to arrange it all myself having to ring up again and speak to the most incompetent manager ive ever spoken to in my life repeat catchphrases obviously read of a script because he didnt have a good enough grasp of english to reposnd to me .... again costing me a bloody fortune, so im stuck with this pathetic company now paying for TWO accounts and the only way for me to sort it out is to ring up which will in no doubt cost me about £68 quid. AWFUL COMPANY
  • Speed
    3 stars
  • Reliability
    2 stars
birmingham TalkTalk  
Though the broadband works well here the customer service is a nightmare. If you have any issues be prepared to waste hours. I originally rang them which was painful. I then went to using the chat feature but that seems to have got worse an worse. Spent two hours just trying to get one answer which in the end was a one liner! And once you want to leave you better book a day off work!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
Beaumaris TalkTalk  
Broadband is okay but didn't provide voucher promised when ordering and customer service is poor - would you believe that an broadband supplier hasn't go an email address for complaints?!? As per Mike in the Philipino call centre?!?
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
Leicester TalkTalk  
this is the most shocking services i have ever had from broadband company i had 2 appotment with the engineers so i booked of work using my holidays and no show or text/email/phone so what a waste of my holidays and there still trying to charge me for my old address when i moved £200 but yet i was told on the phone i was still in the cool down period so no charge. i got a second broadband serice Virgin Media and tbh much better customer service and broadband if i was you before you think of signing a contract with talk talk rethink and have a look at all diffrent reviews from diffrent website and you will see my point why one option is better than the other.

many thanks alan :)
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
cardiff TalkTalk  
Was told 2 years ago getting fibre in area still not arrived. Customer service says slow speed (average 6mb due to distance from exchange
  • Satisfaction
    4 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    3 stars
mexborough TalkTalk  
Been with talk talk for 6 months, I've had to ring them at the end of each month spending hours on the phone trying to sort out the confusion with payment dates,they have disconnected my internet a number of times and they have charged me late payments fees without notifying me. NIGHTMARE!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    5 stars
  • Reliability
    3 stars
Maerdy TalkTalk  
Simply appalling. I have a Talktalk account, a bundle of broadband, landline & mobile. My situation is that I left the address of the landline, effective 21 June, moving in with family at a different UK address which already has landline & broadband provision. I still need mobile access. I am renting out my property & I'm currently in Europe on holiday.
Because I had previously used my current personal email address when I had previously had a Talktalk account, when setting up my new account, I was forced to use a work email address when I rejoined Talktalk. I now no longer have access to this email address as I have since left that job. Talktalk will not allow me to change the email address to my personal email address, due to the address' previous use. This email address needs to be changed.

On 20th of June I called TalkTalk & spoke to an operative. I can't remember his name; let's call him Barry Chuckle. I explained all of the above & was told that I would have to talk to a different department. He put me through, I held for 45 minutes, the call was answered & immediately cut off. Tsk.

I called back immediately, this time, speaking to, let's say Paul Chuckle. He explained that more than one day's notice was required to end the landline & broadband contracts, which I accept. I expressed my concern that my tenant could run up charges on my account. Paul explained that a "block" could be put on outbound calls. I requested that this be done, effective 6am the following morning, as that was when I was departing to catch a ferry to France. Paul explained that this action couldn't be requested in advance, but that I should call back before I set off; I assured him I'd do this. I stressed that, as I'd be travelling extensively in Europe I needed all of my current mobile plan provisions to continue - ie data & ability to make calls.

Day 3. By this time it is evident that I have no data roaming, lack of access to my phone's satnav contributing to a 2-hour navigation error. I phoned again, speaking to Mr Bean this time, requesting once more that mobile data should not be disabled. I was told that it could be enabled, but this would take up to 48 hours, & when I expressed disappointment, I was told I should have called 2 days previously - I pointed out that I had asked for this 2 days previously. Thankfully, data "switched on" later that same day.

A couple of weeks on & I reach my data limits & cap. A text tells me I can reactivate by phone or online. I try by phone - "phone not registered on network", presumably due to the disabling. I try online - "account cannot be accessed from your location". How then do I reactivate my account until I return to the UK?
After repeated promises that I would receive a call back in 3-5 days, a call arrived after a month, but the agent hung up on me. I called back to cancel my account; the agent hung up on me.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    5 stars
TalkTalk  
dreadful customer services if you have a complaint your on the phone for hours nobody seems to know what their saying just bogg you off with a load of rubbish so i was happy to pay to end contract early
  • Speed
    3 stars
  • Reliability
    2 stars
west sussex TalkTalk  
I have been recieving calls from different people looking for a place called priory. I decided to call talk talk to let them know that my number was registered by some company and have been recieving calls from people looking for it. The person i spoke to did not seem to understand what i was talking about and spent a few minutes resolving the issue. He then spent the rest of the call trying to sell me other talk talk products and right now i still do not know if my issue was ressolved or not. Worst customer service i have dealt with especially from a company as big as talk talk. Not acceptable.
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Birmingham TalkTalk  
Very satisfied with tv and phone package. Broadband is rubbish upgraded eight months ago to their super fast broadband. Wish i had not. About approx 20 calls me to them only 2 calls from them to me.
Speed averaging 45 mbps. 5 engineers out all told me it the router. In no way did talk talk tell me i could cancel my contract if they could not fix my speeds. Lived with it eight months awaiting january 2017 till contract ends. Now after 8 months of terrible speeds buffering engineers calls texts e mails. They now tell me i can cancel my cobtract as they cannot fix it.
So i got dodgy broadband and now told only thing to do is cancel my contract and go elswhere. Nice one talk talk.
So i am doing this.
Pity cause other services brilliant.
You just lost £100 per month of my money.
  • Satisfaction
    4 stars
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    1 star
Glasgow TalkTalk  
Poor customer service, lines often engaged so can't even get through to complaints department and although they offer to 'phone you within 24 hours do not.
Using their webmail a joke as frequently not accessible due to talktalk difficulies or 'planned maintenance' which lasts for hours. Looking forward to end of contract so can leave company
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    4 stars
  • Reliability
    3 stars
Shipley TalkTalk  
The customer service was appalling. The one
Time that I had to contact them due to
Their error I found the customer service,
Unprofessional , not understanding, and did not
Grasp the reason for my call.
Very disappointing because the actual connection
Of the broad band was great. A great shame I
Would suggest that they allow you to speak to
A professional an English speaking person
If you have a complaint to resolve. Nothing
About overseas contracts but this does not
Work for talk talk. Overall satisfaction is zero
Not the above as your web page will not allow amend
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
West Yorkshire TalkTalk  
Broadband speed is terrible, never had any issue like this with sky, watching video clips, youtube, facebook, etc, is so slow and keeps buffering every few seconds throughout, very annoying!
  • Satisfaction
    3 stars
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    2 stars
Staines TalkTalk  
I have been with TalkTalk for the last two years and in that time I have experienced some appalling customer services from their team but nothing which comes close to the completely unprofessional disaster that I experienced today.

In total I spent approx. 56 minutes on the telephone attempting to negotiate a new contract with this company. I was passed through three different advisors, all of whom offered me the earth moon and stars to prevent me from leaving before being transferred to a further third advisor in India who abruptly went through the standard identification procedure and listened to the reason for my call, (the previous advisor never bothers to inform the next of the reasons for the transfer) before placing me on hold in such a way which allowed me to hear the conversation in the call centre.

For the next twenty minutes (until I finally felt too appalled to continue listening) I heard the advisor laugh and joke with her colleagues without ever coming back to me. When I called back after having calmed myself down I was informed that everything I had been told by all three previous advisors had been incorrect and I could effectively take the price or leave it.

Needless to say I am now with EE who are actually must cheaper. In a nutshell I will just say this. They have the worst customer service of any company I have ever encountered and before you think about signing up to them, think again. It is truly not worth the hours of being placed on hold to India only to be treated in a disgraceful and unprofessional manner. No amount of savings are worth the hassle.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    4 stars
United Kingdom TalkTalk  
talk talk is one of the worst internet providers, my connection constantly dropping every 5 minutes, and never got my promised speed. after numerous chats and engineer visit, still rubbish...
  • Customer Service
    3 stars
  • Speed
    2 stars
London TalkTalk  
untilrecently i have been getting in excess if 17mpbs at my location this has recently dropped to 6.5 i have checked router computer and all is in order i can see noreason for the dramatic decrease in service i am advised that according toopenreach/bt the exchange which is is only yards away from home has no problems
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    4 stars
TalkTalk  
Our phone gave up again, it's always the on-street boxes with crumbling wiring. It took 3 hours of online chat, my husband running out of phone credit after 19 minutes of not being answered and using the neighbours' TT phone, which the robot said wasn't a TT phone. Lots of emails to Dido Harding, assurances something being done for the next two days, then a call from CEO's office from a Steven Macphail - appropriate name - who insisted the fault was in the house, despite my husband explaining why it couldn't be. Engineer called today and, hey presto, it's an external fault. Email from Macphail to say he'd had the report and it was a faulty router, which had been replaced!!!!! What? Had to call engineer who couldn't believe it - we heard him call the diagnosis in - so he had to call them again. I've sent lots of emails, asked for compensation and assurance that in future, the calls will be escalated immediately because it's always the BT wiring in one or other of the boxes. There have been 20 emails on this so far, I've set up a folder for them all. The online chat people - 6, because I kept getting kicked off - kept telling me to call a certain number; to which I replied 'how, I have no phone?' We are retired and rely on the home phone, I'm also disabled, which they know. What a useless shower they are.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
Harpenden TalkTalk  
Had been with TalkTalk for phone & Tiscali for B/B for several years with no problems.Then in June,switched to a total package with Tiscali, phone & B/B for £28/month.
First invoice was for £45.80 & when I queried the amount they cut off my broadband , cancelled my account. Would'nt or could'nt restore my B/B service.Spent around 8 hrs on the phone to their centres trying to get service back..useless.
Wrote to their top management complaining. NO reply at all. Dont touch TalkTalk with a barge pole. Would never recommend them even to my worst enemy.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
Yorkshire Dales TalkTalk  
Awful customer service / tech support, no ability to limit specific devices access to wifi.

I tend to change my supplier each year, in last 4 years having been with Virgin, BT and Plusnet. The broadband supply from Talktalk is fine, decent speed and rarely lose service. Two main issues though:

Unlike BT and Plusnet it is not possible to rename a device connecting to your wifi and then manage its access to wifi. This was a great benefit with BT and Plusnet, it meant that i could turn off access to wifi for my children's devices each night. This alone will mean that i will not continue with Talktalk when my contract ends.

Awful tech support/customer service. I lost broadband on Saturday morning only restored on Tuesday. The tech support team (I spoke to 4) all follow the same script, each step seeming to be to get you off the phone for a while.
Call one, day one resolution: "Turn off the modem for half an hour" and phone back if its still not working.

Call 2, day 2, "attach a microfilter to the line (even though the service has worked for 4 months without a microfilter), I didn't have one so they said they wouldn't do anything else until I had received one in the post (still hasn't arrived 3 days later), rather than wait I went out and bought one, unsurprisingly didn't help.
Call 3, day 2, unpleasant unhelpful person, kept talking over me, ignored everything I said, resolution 3, find a screwdriver and take the front off the socket to try the microfilter in the test socket, at this point I asked to move to this being a complaint over how my problem was being handled..
Call 4, complaints team....same checklist for resolution as above, would not do anything until the front of the socket had been removed, I refused as there still no reason to suspect that the socket had suddenly failed with no reason. resolution here to send an engineer 2 days later, threats by phone and text over a £65 fine if not in when engineer called at arranged time.

Day 4, engineer arrives late. wonders why tech support had been insisting on a filter in the test socket. instead resets the modem, service works again, problem resolved, a few minutes work after 4 days.

The tech support team can only seem to follow a script a set troubleshooting pathway, not interested in listening to the circumstances or actually thinking about what might be the cause.

Really poor service
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Solihull TalkTalk  
Only manage to get 10Mbps average for super fast broadband. Trying to get hold of Customer Services is impossible.
  • Satisfaction
    3 stars
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    3 stars
Southport TalkTalk  
Hilarious situation! Moved into a top floor flat a year ago and brought TalkTalk with me. Changed to fiber and it started to work nicely. A few weeks ago I was informed by text, letter and email "sorry you're leaving us". They'd heard we were moving house. Incorrect. Someone had moved into flat below us. TalkTalk didn't have a record of a top floor flat existing so we got cut off. I called up and was advised to change the address online which I did. We still got cut off during my fiancée's finals. I spent 100 mins on live chat being passing from department to department and being told "thank you for your patience" about 1000 times. The end result - "you've been cut off and you need to buy a new package but your address doesn't exist so we advise you contact Royal Mail". I wrote a letter to them last week. There will be another one coming. Oh, and their letter said they'd be charging us a £192 cancellation fee. What a service!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
NEWCASTLE UPON TYNE TalkTalk  
Broadband was reliable over several years. The painful bit was everything surrounding the broadband. Just to be able to change your name you have to print off a sheet of paper, fill it in and post it off so that in 28 days you can change your details. I did this twice and both times I was told that they had not received it. So we kept the name on the account. When I wanted to close the account, I didn't want to impersonate someone else and told them who I was and they told me I couldn't close the account as I wasn't the account holder. Seriously do not go with this provider. Plusnet has 100% better customer service and are so helpful, go with them..or anyone else.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
London TalkTalk  
TalkTalk are probably the worst company I have ever had the misfortune of dealing with. They let my account details be stolen, as a result of which I was inundated with scam calls from India. I wanted the area code the calls were coming from, blocked. TalkTalk said this was impossible and suggested that I change my number.
Then my phone line died. I informed TalkTalk. 30 minutes later they said it was fixed. It was still dead. Then they said I would have to remove the faceplate from the phone socket. I was expected to have a Philips screwdriver handy. When I said I didn't, I was informed it was cost me £65 for an engineer, despite the fact that it was obviously a problem their end and not with my phone.
They rerouted my phone calls to my mobile, for which I give them credit. Two and a half days they fixed the problem. However, after almost a week, I discovered that the phone calls were still being rerouted. When I told them, because I no longer the the ref. number, I had to go through loads of security checks. This, in order to get them to do something that they should already have done.
Don't touch these clowns with a barge pole!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
Croydon TalkTalk  
One of the most incompetent and inept organisations I have ever dealt with. Completely incapable of delivering a consistent quality of customer service.
  • Speed
    3 stars
  • Reliability
    2 stars
London TalkTalk  
Had great service up until trying to cancel, lying about cancelations, placing me on hold for an age in the hope I would give up trying to cancel. Taking all my details only to pass me on to someone else and say they can't do my request after spending 10 minutes discussing my cancellation etc.

Won't be recommending these again
  • Speed
    2 stars
  • Reliability
    3 stars
Sutton in Ashfield TalkTalk  
Pushy Sales Jabber, Speed deteriorating, Can't wait to bin BT Line Rental charges a total 'Ripoff'.

Research to date suggests that the only 'improved' alternative is to go fibre optic because of distance from exchange, that is the bottom line here folks, 'DISTANCE FROM EXCHANGE' and more importantly,'CUSTOMER SERVICE'!!!!
  • Satisfaction
    3 stars
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    3 stars
Manchester TalkTalk  
had an 18month contract with them . The speed is fine but the reliability is shockingly awful . Never again will I go for anything talk talk
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    5 stars
  • Reliability
    1 star
Manchester TalkTalk  
Great for the contract period. After that, dumped onto a high cost tariff. So much for a Company rewarding loyalty. Decided to shift provider. Talktalk had no joined up thinking to a person switching. Only ONE interest, get cash in from the customer. Relentless pressure to pay. Left with a very sour taste to their service. If they had moved me onto a reasonable tariff, I'd i've stayed. But, simply treated with contempt. Stuff you, and I'd never recommend you.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
Aberdeenshire TalkTalk  
Unbelievable lack of communication internally for a telecoms company, as previous reviews have said each call to "customer services" will last at least one hour and will resolve NOTHING. It took three months after going live date to finally create a bill which was correct. Five days after the billing problem was finally rectified, they threatened to restrict service because of "late" payment. Ironically the actual BB product itself is pretty good, but the customer service completely lets the company down. If you value your sanity go elsewhere!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
Glasgow SCO TalkTalk  
Never do the mistake to join Talk Talk. Never. The broadband speed is slow and the service and evesyrging they do is also slow. I have made a home move and been told that the estimated date of the move is 14th of March. I have asked if it is possible for the process to be shorter and when provided the address of my new home I have been told that there is a BTS stop line near the address and given estimated go live date 7th of March. On the 8th of March still didn’t have internet so called CS again which said they will escalade this and that the process takes 24/48 h. Today, I’ve receiced a text from them taking me back to 14th of March. Called the team which told me there is nothing they can do as it depends on the availability of their engineers and that they need to do some work before my services go live.
Absolute disappointment.
  • Satisfaction
    2 stars
  • Customer Service
    4 stars
  • Speed
    3 stars
  • Reliability
    1 star
London TalkTalk  
TalkTalk CEO office has been responsive and they have tried to resolve my problems with an unstable wifi connection in the house. The incoming signal has no issues, just the feeble router which they refuse to change to a model that the For a say is the best. For that reason, I'm not best pleased.
  • Satisfaction
    2 stars
  • Customer Service
    4 stars
  • Speed
    3 stars
  • Reliability
    1 star
East Hampshire TalkTalk  
Beware of deception!

Don't join thinking you're getting value for money. You will eventually end up paying much more in total than you can imagine

My account charges kept increasing ever so slightly every month since joining till near the end of the year contract I was paying nearly double what I was originally promised. None of this was stated in the T&Cs either.

God help you if you mention leaving: they will CHARGE YOU LIKE CRAZY EVEN IF IT'S PAST YOUR CONTRACT PERIOD all sorts of things that are not in the T&Cs. If I was a lawyer, I would have took them to consumer court. Now, I can only pray that more people realize how deceptive this company is and it loses customers and ends up closing.
It is very depressing being taken advantage of illegally by a large corporation and noone notices.

Maybe there are happy TalkTalk customers and I was an exception to the rule but you never know if you are going to be the next victim.

I would never use TalkTalk personally as long as I'm alive or recommend any of their services to any friend (or even enemy) of mine

Edit: Oh & I forgot to mention their "wonderful" customer service but reading through the reviews, I'm assuming a lot of other customers have got that area covered.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
Essex TalkTalk  
10 Mbits/sec I do not know if that is good or bad.

Their website never works properly. Many pages do not respond when I press a button. I prefer to use text via the website or email to report problems, but the site does not let me. I have to phone. Not possible if my phone does not work! I was without a TT phone for a week. Many phone clerks have heavy foreign accent so are difficult to understand. They try hard to sell you something extra whenever you phone.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    3 stars
  • Reliability
    3 stars
Southampton TalkTalk  
As far as I am concerned, the overall broadband experience from Talk Talk was no better or worse than any other provider, but what sets them apart is absolutely shocking customer service.
I looked to move, called CS and they opened a case to see if they could provide... wait a call back. They call off a 0800 number to the number you logged (after going through security) and ask you to go through security questions. Yes they advise a call is due in a window, but I will never answer a security question on an inbound call. You then get a text saying you were ‘unavailable’ and they will try again. Same drill.
You call them back answer security and get told ‘we’ll log a case’! Finally get through to find out they can’t supply to new address (had already moved) so I have to terminate, pay early leave fee (understand) pay notice (understand) but not from the date of the original call (miffed) and also I am liable for any costs incurred in the next 30 days !!
Oh yes and with various lengthy holds that was 50 minutes of my life I’ll not get back.
Talk Talk their CS can do, but satisfaction from a call ??

Avoid them is my advice
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
Worcester TalkTalk  
15 years ago I had problems with talk talk and had no internet, they would not acknowledge the fault so the only and quick remedy was to cancel and get a new provider and it was back on. Unfortunately talk talk bought out the new provider a couple of years later, for the next few years I stuck with them as the speed etc was good however customer service is still shocking, they are unable to carry out the most simplest instructions as they just can't comprehend anything, they have left my business with no internet and there sales team are total utter bare faced liers as I asked them a question 3 times to clarify which they did but it was a lie. have gone to BT, it took no more than 15 minutes to sort out what took talk talk over 2 hours and still unable to sort
  • Speed
    3 stars
  • Reliability
    2 stars
cambridgeshire TalkTalk  

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