TalkTalk Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.

Recent Customer Ratings for TalkTalk

  • Satisfaction
    2.8 stars
  • Customer Service
    2.7 stars
  • Speed
    2.6 stars
  • Reliability
    2.8 stars

Based on 4664 customer ratings since 2020-06-19 (Show all time ratings)

Visit TalkTalk   Read our TalkTalk buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

6,144 Customer Reviews over 154 pages

  • Reviewer
    Location
    Clay Cross, Chesterfield
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      5 stars
    • Reliability
      1 star
    Comments
    Not a steady uninterrupted connection.
    Passes speed test ok
    Fed up with the dis-connections
  • Reviewer
    Location
    Borehamwood
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    The broadband speed and reliability is excellent. But, and it is a big but, their customer service is awful. I have a 18 month fixed price contract, but talktalk have increased the monthly charge. Their customer agent could not understand what fixed rate meant. They could only suggest that I could cancel the contract. But I only have a limited time, otherwise there is a cancellation fee. Best avoid this company. There are more honourable companies out there.
  • Reviewer
    Location
    Chatham
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Okay until you go to cancel the service, they then make everything as hard as possible for you. There customer service is awful and most of their operatives are hard to understand.
  • Reviewer
    Location
    LEEDS
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      2 stars
    • Reliability
      5 stars
    Comments
    If you're looking for a cheap mobile deal, do NOT go with talk talk. Their coverage is practically useless. Where I work, I have to walk around the building looking for a spot where I can make calls (I work in Huddersfield). When I visit head office, I have zero coverage all day, no matter where I am. I have to wait until I'm 2 miles on to the motorway before I get any signal. And then it's intermittent.
    I'd hate to think what would happen if I needed to make an emergency call! Someone could die by the time I got a signal.
    Oh... and their broadband deal! I paid up front for 12 month subscription. And now they increased the price so I only get 11 months for my payment! Anyone know who I should complain to?
  • Reviewer
    Location
    Bradford
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    My overall experience with talktalk was pretty good at the start. was with them for 3 years before i decided to change as fibre broadband wasnt available so i switched to virgin. i was discussion the transfer with customer services and they chose not to provide me with the date i was asking for and instead bombarding me with misleading explanations that it was all okay. They was trying to charge me a whole month for 2 days of usage due to a billing date rule. They was not helping me even though i still at the time remained a talktalk customer. I was planning on returning after a year but i am now quite reluctant.
  • Reviewer
    Location
    Lancashire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      5 stars
    Comments
    Talk talk is highly reliable (never drops connection for me) BUT is very cheap for a reason. I get 1.7mb maximum and is far too slow for gaming or youtube. I usually don't even get 1mb according to Steam and it takes at least 1 minute to load any simple webpage. Other people I know have the same problems, just avoid it if you want your internet to load within the day.
  • Reviewer
    Location
    Portglenone
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      3 stars
    Comments
    The internet continued to cut off every 5 minutes. TalkTalk clearly hadn't informed their customer support staff, that they were experiencing server issues, this I only later found out by checking downdetector. All the customer support could provide were menial tips such as restarting the router and multiple failed speed tests for finally to tell me the problem was my router when one speed test succeeded. The problem hadn't been solved and continued for the rest of the night. Now I have been issued a charge of £5.03 on my account for TalkTalk basically wasting my time, which is not good customer service. They could simply have informed me that they were experiencing countrywide issues, so I wouldn't have wasted time and money. To add insult to injury they tried to get me to sign up for a security service.
  • Reviewer
    Location
    Epsom, Surrey
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    If you don't need to contact Taltalk, everything is OK!

    My Mother-in-Law was moved to a care home. She wrote to cancel the contract & cancelled the direct debit. Nothing happened. She emailed them. I emailed them - twice. They - after 2 months - disconnected the phone.

    4 months later she is still getting bills - including advance line rental!

    If you phone them - the call centre is in India and their accent makes them almost um-intelligable.
    They just read from a check list and are stumped if you ask them something that is not on their answer sheet.

    When this is (eventually) sorted, I abandon my own Talktalk contract. Trouble is, no one else gets a much better rating!
  • Reviewer
    Location
    Chepstow
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      3 stars
    • Reliability
      4 stars
    Comments
    If you move home, what they DON'T tell you is that you will be issued with a new tel number. £300 of pre-printed business stationary is now in the bin!
  • Reviewer
    Location
    Shrewsbury
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Cheap for a reason. Stuck with them for three years and was fine when the system worked but if there was a fault it went on for days with life-wasting time spent going through the same problem with very polite operatives with not a technical clue to their names. They lost my emails, couldn't retrieve them, couldn't find them and dropped my internet which involved re-booting the router too many times. I finally gave them up and they told me for two days there was a fault when they'd actually cancelled my service - a case of left and right hands not even on the same body......You definitely get what you pay for and I wouldn't bother with TT.
  • Reviewer
    Location
    United Kingdom
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      3 stars
    Comments
    Sadly they seem to use the same non-UK based call centres as BT. The staff are clearly following a script and have very little technical knowledge and no idea of customer service. I spent over an hour repeating myself and getting more and more frustrated. The customer loyalty team where UK based and much more knowledgeable and trained in dealing with customers and so much more helpful. I had exactly the same experience with BT. I will be moving to another provider as soon as my contract ends.
  • Reviewer
    Location
    Bridgnorth, Shropshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      2 stars
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    DNS servers slow at times bad, very bad, customer service. Spam not checked or blocked. Web mail has had problems. Says speed is 37mb but feels more like 15mb. Cost is reasonable in comparison but not so good service.
  • Reviewer
    Location
    Skeeby, Richmond, N. Yorkshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      3 stars
    • Speed
      2 stars
    • Reliability
      3 stars
    Comments
    Changed to Talktalk as they promised better speeds in this area as they had their equipment in the Richmond Exchange. Have noticed no improvement - still less than 1Mb download and .25 Mb upload. Snails pace remains.
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Had the internet set up on the 22nd december and was told by a member of talk talk that no payments would be taken until 5 or so weeks when we get our first bill, we had a direct debit set up for the 25th of every month, i knew the first bill would be higher due to a £6.75 router fee buts thats all i was expecting.
    On the 8th of December iv checked my bank account and im minus £26.20 from talk talk! Just rang them up and they are sayings its the router charge and the bill for 3 days. I dont think this is acceptable as this was not an arranged date for a bill and no notice was given, they said an email was sent to me but iv just doubled checked and there wasent.
    Im really annoyed with talk talk as theres lack of communication and information between staff and talk talk staff are giving me information like when my payments due but when i speak to another member of staff they tell me somthing compleytly different.
    All i got off talk talk was a poorly spoken sorry and £5 off my next bill
    I dont think that helps as im £26 down anyway as il be getting another bill in 2 weeks
    Money grabbers they even charge £1.50 for letters to be sent to me about bill notifcations
  • Reviewer
    Location
    STOCKPORT
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Speed
      4 stars
    • Reliability
      3 stars
    Comments
    Security !! is my problem. In order to have a TalkTalk account I needed a "my account". The system at TT required me to do the normal password ID check. It would not work, after speaking to 12 people in the Philippines and spending a total of 3hr 28m on the phone, over 13 days. I was asked to clear cookies, history, different search engines, fix my windows 10, clear cache. stand on head, move my computer upstairs, I nearly gave up ! Then on the last call the my account was made to work, by giving the girl in the Philippines my choice of password, she keyed it in, at her end, I then received an email saying "congratulations you have changed your password". I then entered my em and password and I was into the system "my account" and it worked. THE Philippines HAS MY PASSWORD !!! I could nut create it. THIS WAS THE ONLY PLACE TO REPORT IT. I COULD NOT ACCESS ANYONE IN THE UK TO TELL. NO POINT OF TELLING THE PHILIPPINES ABOUT THIS ISSUE.
  • Reviewer
    Location
    pontefract
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      3 stars
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    cheap, but unreliable. the email service is a joke...allways breaking, can`t log in, keeps logging out when deleting emails e.t.c....e.t.c. customer service centres in pakistan !! or somewhere, not england !! i can`t undertand them, and they can`t understand me ??
  • Reviewer
    Location
    Pevensey, East Sussex
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Reliability
      4 stars
    Comments
    I upgraded to fibre and just get over their minimum speed of 20 MEG.
  • Reviewer
    Location
    Lofthouse
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      4 stars
    • Reliability
      2 stars
    Comments
    Overall not the best, would prefer virgin if in my area. Customer service helpful but no continuity.
    Broadband speed is poor and varies regularly.
    Broadband will go off at varying times causing frustration.
  • Reviewer
    Location
    North wales
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      3 stars
    Comments
    Very disappointed with talk talk of late . Wrong or missing equipment sent for upgrade left us without Internet for almost a week. Now for a second time we have no Internet. Never known anything like it . Am sure I will still be charged full price though despite not being provided with a full service . How does this happen ?? Its 2020 not 1999! On dial up . Ridiculous for such a large company . Will never recommend them.
  • Reviewer
    Location
    Eynsham
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      5 stars
    Comments
    We are new customers and the broadband system works perfectly for us. but we have been trying for 3 weeks to register in my account in order to access our invoices and services. Talk talk has my email registered where they send me the payment note that I have to make but I can not register in my account. When at the time of registering income my landline number and my account number sometimes offers me the possibility of going to the next step where in my email I receive a 6-digit code that I write in the corresponding box, never later than 1 minute and always the answer is that I can not continue because it has expired. On several other occasions he says he does not recognize my email. I've been talking on online chat for hours and they have not been able to solve me. Also by phone on 3 occasions and they tell me that they have to raise an escalation to the service to resolve in 24 hours and it did not work and I did not receive any email back. In seems that the system is blocked. How can I solve?
  • Reviewer
    Location
    Durham
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Probably the worst broadband provider I've used in almost 20 years. I'm suppose to be getting upto 67 mbps but never had over 30 in the 3 months I've been with them usually only around the 19-23 maps most of the time. A total waste of time ringing them as there call centre is is South African based and although they English speaking still very hard to understand and never get anything done about the low speeds. Best to just let the contract run till the end and go back to BT.
  • Reviewer
    Location
    Dumbarton
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    No problems until it came to the end of my contract. I called to cancel & they didn't cancel it. A week later I had e-mails advising I owed money as I had been put on to a new contract without my knowledge. Had to talk to 4 different people, some calls over 2 hours as I got passed around.

    Shocking customer service & staff who clearly require further training. Disappointing end to an actually hassle free year of broadband.
  • Reviewer
    Location
    Swindon
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Speed
      3 stars
    Comments
    Broadband drops out frequently requiring reboot of the router. Customer service is poor, english spoken or typed (on chat) is barely inteligable
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Ratings
    • Customer Service
      3 stars
    • Speed
      2 stars
    Comments
    Genuinely the most consistently bad connection I've ever experienced. The internet drops for an hour or so about 3 times a week. When I've used the customer service, they've been helpful but problems always come back after a while. When not dropping, the speeds are average at best and very poor at worst. Would not reccomend to anyone
  • Reviewer
    Location
    Croydon
    Reviewing
    TalkTalk
    Date
    Ratings
    • Speed
      2 stars
    • Reliability
      3 stars
    Comments
    @TalkTalk
    My mother who is 74 has been repeated lied to by talk talk and basically conned, now I'm trying to switch from talktalk the blatant mis information from talktalk is astonishing and immoral, even though the contract ends on the 31st Jan 2019 and have given more than 30 days notice (I was told that I could only initiate cancellation exactly 30 days before end of contract, this turned out to be another untruth), my mum received a letter today saying there will be an early cancellation charge, when I rang talktalk, Emma customer services said this was a 'mistake'. Talktalk practises are immoral and at times have been bullying to my mum who is not in good health and is 74 years old, shame on you talktalk
  • Reviewer
    Location
    Aberdeen
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Oh my goodness i don't even know where to start. This has been pure hell dealing with TalkTalk. I signed up for broadband in 2014-2015. no major issues really got set up took a month but that was to be expected..... The drama started when i wanted to leave.... I was leaving my flat and moving to another place and Sky had a better deal so called, cancelled and closed my account got a letter to confirm this and that was that... or I thought that was that!

    Fast forward 2 years and i get Lowell debt group at my door and sending letters like you owe us money.... I thought who the hell is this from.... called them up and basically talk talk had not closed my account and had continued to bill me without me being in the property! basically it has taken a million (which i don't think is an understatement! ) to resolve this. Calling call centres who are reading off a script trying to explain this its taken me 2 years to resolve this. and i was even further disappointment with the CEO Mr Nagy told me "that I should have protected my information better"!!! basically i would steer well clear of this company. It has been a nightmare and i would not even sign up for them if you paid me to have broadband with them.
  • Reviewer
    Location
    Prestwick
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    The customer service provided by TalkTalk is appalling and their billing service is not fit for purpose. On TWO separate occasions, additional payments made online have been allocated by the system to an account which was closed years ago. This resulted in my mobile being disconnected despite the payments being made. TalkTalk have done nothing to resolve this problem. Absolute shambles!!
  • Reviewer
    Location
    Chesterfield
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    THERE JUST THE WORST KIND OF COMPANY.
    Stay well clear, rubbish customer service departments, terrible you view box( my Sega Mega drive had more processing power), awful online security (well we all know this) demanding money at end of account when no money is due. JUST a bunch of @#?!@
    Says enough I think
  • Reviewer
    Location
    Londonderry
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      2 stars
    Comments
    Overall a terrible company. Been with them for a year without any overwhelming issues (Minor downtime, occasional disconnects).

    However recently. I have had over double the ping to certain games and talk talk are refusing to acknowledge that the issue is on there end even when all testing points to it being one of their servers causing this.

    They are offering me absolutely no recourse for losing the main reason I have internet, I cannot leave as i'm still in contract, they won't fix anything. So i'm stuck with this terrible company until the contract runs out upon which i will be leaving them the very day it does.
  • Reviewer
    Location
    Bath
    Reviewing
    TalkTalk
    Date
    Ratings
    • Speed
      2 stars
    • Reliability
      3 stars
    Comments
    Worse customer service I've ever experienced. It took them 16 days to respond to a message, couldn't have felt less valued as a customer.
  • Reviewer
    Location
    Hartlepool
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      4 stars
    Comments
    Charged for a home move which I was told was free but was charged £85, Bill went up by 90% and was told I was no longer entitled to the contract I signed up for. Bounced from Bangladesh to the Congo to be told it was their mistake and it would take a week to get my money back. Luckily was still in the cooling off period as for some reason they had renewed my Co tract instead of carrying it over so cancelled it. 1/10 would not umbongo again.
  • Reviewer
    Location
    Surrey
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      5 stars
    Comments
    I have been a Talktalk customer for several years now and I can honestly say it hasn’t been a pleasurable exeperience! They may be cheap but for this you have to put up with the terrible customer service!
    They are rude and unhelpful And promise you things over the phone but don’t deliver and do not record it on your account just to get you off the phone!

    I am definitely leaving at the end of my contract, I would happily pay more if I never have to speak to them again!
  • Reviewer
    Location
    Kent
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Just left talktalk - gone to plusnet who are just as bad for customer service, if not worse!
    Main reason for leaving - email server was rubbish, went for days with no access to emails
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    I was with Talk Talk for 2 years with no problems. However, as soon as I tried to cancel my broadband as I was moving house I realised how shocking their customer service was.

    My initial cancelation order was not processed and they have continued to issue me monthly invoices. I have been calling up every 2-3 weeks to explain what has happened, each time speaking to a different person who is unable to put me through to the person I spoke to previously, despite me having their name. Every time I call I am told it is fine, the situation will be resolved and I will not be receiving any more bills and the back dated amount post-cancellation will be written off. However, next month rolls around and I receive another invoice, and the cycle begins again.

    I cannot explain how frustrating I have found this whole process, and it has completely undermined the 2 years of decent internet service I have received before, I am now spending a significant amount of time each month on the phone to talk talk, and am now getting concerned about getting a black mark against my credit rating. In summary, it is not worth it for the £2-3 you save per month on internet, I have since transferred to BT and found their customer service to be miles ahead of talk talk.
  • Reviewer
    Location
    Glasgow
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Value for money until 2015, when costs went up - previously, good discounts negotiated.Support service always a trial - noisy,foreign call centers on poor lines, with atrocious 'musak' on long holds.
  • Reviewer
    Location
    United Kingdom
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    I have been with Talktalk for the past three years. We were very happy together until I decided to upgrade my package. I emailed them asking them to email me details of a fibre upgrade, I specified email contact as I have Menieres disease and was ill in bed and deaf at the time. My phone began ringing at all hours of the day and night with calls from their customer service team, i wrote back and told them it was pointless them calling me as i was deaf to certain frequencies and this seemed to spur their calls even more. Nothing i did or said stopped them, eventually I had to disconnect the phone from the socket and email the head office. I still had no information on the upgrade but bored with watching my netflix services flicker in and out of signal on the paltry connection I upgraded via the website. I added fibre and the tv box to the package (which i should have got anyway!) and also some of the tv boosts. I also ordered extenders which did not turn up and were not even available to buy at the time they took the order - instead they wanted me to buy ones that cost twenty-five pounds more! I was all set to 'go live' a week before Christmas. The box arrived and all was good except they had not applied the boosts. Every time i went onto the website it was down or just scrolling through seemed to add tv boosts to my package without even a notice of contract - they'd just appear in my email after visiting the site. None of these were activated just applied to the account. After a hundred emails to them asking them to sort this out and being ignored I began calling them - they decided to update the website just around Christmas and for the three weeks I was hardly able to even access my account and nor were they. They demanded i call them back at other times of the day to resolve it, but the website and accounts was always down when i called them. I had to call them several times a day, every day for a week before it was actually sorted and in order, and was the actual package i was contracted to. If you have ever called a BB company you realise how much of your day this takes up when you are left hanging on hold listening to the exact same piece of hideous music set on a 80 second loop - up to 40 minutes a time - easily. I had even wrote to them threatening to disconnect my services as they hadn't kept their side. After sorting this all out and everything was calm i found an email in my inbox the very next morning informing me that they had agreed to terminate the contract between us and could they have the tv box back - even though i was still paying for this box and it should have come with the contract i was still on with them. I was absolutely furious as clearly none of them read the previous notes, it was Christmas Eve. I couldn't be bothered to deal with these idiots anymore and changed provider.

    The service is very stable as long as you stick to the package you have. I like the fact there is no throttling and it really is unlimited - i watched netflix all the time and have no problem, aside from the speed but that is due to the area i live in.

    The customer services department will bare face lie to you and none of them will know what the heck they are doing, least of all what you are talking about!

    Both the email and web chat option of customer service is a waste of time and takes days - they refuse to deal with account issues unless it is via the telephone - so expect that 40 minute wait to speak to someone that doesn't understand you or what their job actually is. The staff are however polite in their manner. The sales team will harass you day and night - mobile and house phone, if you show the slightest bit of interest in an upgrade.
  • Reviewer
    Location
    DONCASTER
    Reviewing
    TalkTalk
    Date
    Ratings
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    Worst broadband provider ever, Three weeks now with many many problems slow speed although you still get a full page of adverts without any delay !!! lots and lots of emails problems and unable to log into my account all these issues without any compensation, customer service tell lies lies and more lies and totally refuse to RELEASE you to another ISP unless you pay a £120 fee
    AVOID at all costs
  • Reviewer
    Location
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Absolutely shocking customer service - was not able to cancel my broadband despite calling 20 times over the course 3 weeks because the "system was down"
  • Reviewer
    Location
    Isle of Wight
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      3 stars
    Comments
    Way too stressful to deal with. What a joke of a failed sign-up recently. Ordered broadband online on Sunday after line checks etc. Then told Monday there was a problem - my line was not strong enough to take fibre broadband. My current service is fibre, my provider before them was fibre and before that I was with TalkTalk ON FIBRE for 18months. The sign up itself was fraught with problems as the system would not accept my email at first due to being a previous customer.
    I decided to cancel.
    Now despite their name their is nobody to TalkTalk to on the phone as you need to enter your phone number, which not being a customer does not let you through!!
    Three days of being lied to on their chat system and I still do not know if it is cancelled (a direct debit was set up today). Just wait and see and go through it all again I suppose.
    AVOID AT ALL COSTS - I will never ever try to return to them again.
  • Reviewer
    Location
    Bolton
    Reviewing
    TalkTalk
    Date
    Ratings
    • Customer Service
      2 stars
    • Speed
      3 stars
    Comments
    When it works it's fine but there are reoccurring problems everyweek

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