TalkTalk Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.

Recent Customer Ratings for TalkTalk

  • Satisfaction
    2.8 stars
  • Customer Service
    2.7 stars
  • Speed
    2.6 stars
  • Reliability
    2.8 stars

Based on 4664 customer ratings since 2020-06-19 (Show all time ratings)

Visit TalkTalk   Read our TalkTalk buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

6,144 Customer Reviews over 154 pages

  • Reviewer
    Location
    hereford
    Reviewing
    TalkTalk
    Date
    Ratings
    • Speed
      3 stars
    Comments
    Absolutely terrible. They spent 7 weeks sorting out a fault which left me with no phone line and limited internet. Made over 15 phone calls, over 12 hours. Useless overseas call centres. Eventually got through to the "CEO'S Office", which is just another call centre in he UK, after the fault was fixed. Very unsympathetic about the amount of my time I spent chasing the issue and that had to take time off work, for a fault which they were 100% responsible for.
    Got a similar response from the 3 months previous, when the same fault occurred, but fortunately it only took them 2 weeks to fix then!
    Definitely the worst customer service I have ever received.
  • Reviewer
    Location
    Wirral
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Had Fibre Large package with TalkTalk. The fibre was great, got 71mb download speed and 19up. ALso had the plus TV package which was awful. The box had to be restarted every few days otherwise all the internetnet channels wouldn't work. The box was very clunky and slow in its interface. The website is a mess, they used to allow you to add and remove extras but then changed it forcing you to call if you wanted to remove anything meaning a lengthy wait for customer services who then tried to sell you something. Customer services stuck to a script and just awful awful conversational skills.
  • Reviewer
    Location
    Nottingham
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Been with talk talk for quite a long time now from when it was Tiscali. So frustrated recently when lost phone and broadband due to work carried out by openreach. You cannot explain to the tech staff at all they have a script and stick to it. Very disappointed with the whole experience. No common sense applied in my situation
  • Reviewer
    Location
    Colchester
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Billing enquiry. Sent email, told will get reply within 5 days !! Tried the Chatline - three starts, three cut offs. Tried phoning, asked the same question five times and was given a speech on TV package five times. That was not my query. My love of India has now been exhausted.
  • Reviewer
    Location
    Birmingham
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      2 stars
    • Reliability
      4 stars
    Comments
    TalkTalk were easy to setup with, and an engineer came in (for free) to set up the line. However, the speed we got was always on the lower end of their speed range. They said our speed would be between 7-17mbps, with a minimum of 5.8mbps. We regularly received 6-7mbps. When they raised the prices and we decided to leave for Plusnet (best offer at the time, and we could leave for free), they said we would not get a better speed, and tried to encourage us to stay if they could strike a deal. They couldn't match Plusnet, and since moving we now get on average 9-10mbps! Somewhere somebody wasn't telling the truth...so whilst they were okay, obviously they do control the line speed!
  • Reviewer
    Location
    Oldham
    Reviewing
    TalkTalk
    Date
    Ratings
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Do not ever trust these bunch of monkeys.
    They will overcharge you, somehow eg.
    Text you on Friday evening saying your package for tv box (?) you ordered (not) is on its way.
    Hours of complaining about wrong bills etc to different Asiatic call centres and local "managers" only disappear when you you threaten them with court action and the usual ombudsman etc bodies.
    They are the scum of the earth. You have been warned. I'm not like this usually and am a forgiving christian type, but this lot deliberately use foreign, distance, mis-selling agents.
  • Reviewer
    Location
    Reviewing
    TalkTalk
    Date
    Ratings
    • Customer Service
      3 stars
    Comments
    Talk Talk is the worse company that I have ever been with, the internet connection is nearly inexistent and so bad that I have to switch my phone to 3G! I pay money for no reason at all and I couldn't cancel my contract unless I payed a huge sum which was very annoying. 'Lowest price broadband company' you get what you pay for as it is cheap!
  • Reviewer
    Location
    scunthorpe
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    One of the worst customer services department ever. We had a sky sports package paid for until 6th January 2015 at half price for £15. They charged us an extra £5 in December. When we queried this they said it was an error. They said they would sort it out. Then they cancelled the sports package without us knowing until I tried to watch a football game. Got on phone and said it was our fault. Tried ringing them. They would not Listen to us, kept trying to say we cancelled when we queried extra £5 charged by them. Waste of space, as soon as contract up we are changing, have had nothing but problems with them and they DO NOT LISTEN we you speak to them, it's always the customers fault. Worst service ever
  • Reviewer
    Location
    Fleet, Hampshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      4 stars
    Comments
    On the whole I find TalkKalk to be good value and provide a good service. Their On-line chat staff are very good, but their Customer Service staff by comparison are poor. They do not understand their product and provide incorrect information. Very disappointing performance. They let TalkTalk down.
  • Reviewer
    Location
    Derbyshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      4 stars
    Comments
    Awful service, very difficult to speak to anyone as you grt automated messages that cut you off. Be warned, You get a cooling off period of 20 days from when you sign up, not go live....it took 23 days to go live after rubbish service and they have told me I cannot cancel!!!!
  • Reviewer
    Location
    UK
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      4 stars
    • Reliability
      2 stars
    Comments
    Haven't had a single day where I haven't seen a "DNS error" when browsing webpages. All webpages will go down for around 5-10 minutes when I get this DNS issue.
    Never had one problem with BT broadband. But get one every single day with talk talk. Which is always this DNS error.
  • Reviewer
    Location
    Leeds
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Setting up the account was straight forward & simple, broadband speed & reliability has never been an issue for us. However coming to the end of our contract is when problems began to arise.
    We were coming towards the end of our 12 month contract and we were moving house. I'd seen an offer advertised online which was cheaper than what we were currently paying. I rang TalkTalk to inform them that we were moving house and that I would like to be put on the deal I'd seen online once our current contract has ended and we'd moved house.

    Firstly, their call centres are abroad, and several times the customer service advisors were unable to answer my questions fully and/or were unable to be clear.

    First phone call - I was advised the offer I had seen was only available to new customers, so I didn't qualify. I then asked to terminate my contract when it had expired and I would be taking up a deal with Sky which was able to offer me a better price. The advisor then said he would be able to reduce the price for me, but they didn't do 12month contracts any more, only 18 month. I only wanted 12 month, and pointed out the offer they had advertised online was for a 12 month contact - so this was the first piece of incorrect information I was given. Never the less, he was unable to offer me the deal they had online or offer a package which was more competitive with the sky offer. So he informed me my account could be terminated on the 15th of October. That was fine, the conversation ended there.

    After this conversation, I had a suspicion that things may have not gone through with the cancellation due to communication difficulties, so I rang back to double check.

    Phone call number 2 - got through, gave information across, got cut off, couldn't get back through.

    Phone call number 3 - I explained I'd rang yesterday to cancel, I wanted to double check this had gone through.
    He informed me that I rang yesterday regarding a home move and that if requested to take my phone number with me. ???? I had certainly not requested anything of the sort. We don't have a house phone, I don't even know my phone number, I 100% did not ask for this. I was told he could process the cancelation from now, which would take us several days over our contract, which I wasn't please with, as I rang to cancel yesterday and this should be on the system. It is stated that calls are recorded, so would he listen back to the conversation I'd had so prove that I had asked for cancellation and not to keep my phone number. The advisor kept repeating what was on the system, which I kept repeating these notes were incorrect and a mistake had been made. All he could say was 'I'm sorry, but I can only cancel your account from today. You asked to keep your phone number' To which I replied 'There has been a mistake when making notes on your system, and I am being charged for this mistake, and you're telling me I asked for something I didn't.' All he could do was repeat himself and repeat what was on the system and not effectively respond to my comments and complaints. He at one point told me I was on a warning for being aggressive. I not once raised my voice or used inappropriate language.
    Eventually he spoke to his manager who was able to cancel the account sooner. Finally, we were getting somewhere. He told me I would be billed on 2 dates and not to cancel my direct debit. I asked how much I would be billed, he was unable to tell me. I asked if I was still being billed in accordance to my current contract (to ensure I wasn't being put on a higher rate until the end) once again, he couldn't answer any of my questions in regards to this and said I would have to wait until my bill came through and ring the billing department if I had an issue.

    The customer service is poor. Communication is difficult, all the advisors can do is repeat the limited information they have and read off a script.
    Not worth the effort.
  • Reviewer
    Location
    somerset
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    This is not regarding the internet itself myself and my partner rarely have problems with speed or reliability the internet is fine however we get upto ELEVEN calls a day from internation numbers all from talktalk they read the same script everytime but when you ask them anything they get flustered and start reading the script again saying they are recieving data from your internet connection its all a lie we have had no problem with our internet but they call every single week day for three months now!! do not go with talktalk !!! fed up as soon as contract is over we are leaving and going with someone else fmaily members also had same problem they are leaving as well !!
  • Reviewer
    Location
    Wakefield
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      2 stars
    • Reliability
      3 stars
    Comments
    For the price of £49 monthly that I pay, I get sky tv, free calls on my landline, broadband, which is slower than my last provider, but for what I want to do on the internet, it is sufficient. after I have had it 18 months, the monthly payments go up to £59 which I can't grumble at, but may change if I can get the same for the same price I pay now.
  • Reviewer
    Location
    BA14 7JQ
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      2 stars
    • Reliability
      3 stars
    Comments
    The router has become troublesome, arbitrarily slowing to less than 10% of expected speed and heating up. Only short term solution is to switch off and let the router cool down. In addition, using an IP phone requires a static IP and the provider does not allow this.
  • Reviewer
    Location
    Leeds
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      4 stars
    • Reliability
      3 stars
    Comments
    I had problems from the start. Over the phone I was asked where I wanted the router- I had said the living room where the tv box was for on demand . When the man came he put the router in the bedroom- he said this was because the phone line was here and that I would have to speak to talk- talk about this- talk talk said they would send out an engineer to put wires in as an extension. When the engineer came he said this wouldn't work and not to bother- I then got billed from talk talk for fifty pounds for the engineer call out- after a lot of complaining I got some adapters fitted for free- But I had to fight for this. When I wasn't happy with the services I attempted to terminate my contract I was told I wouldn't be charged and then was charged 120 pounds. I haven't paid it and I don't intend to pay it- WARNING DO NOT GO WITH TALK TALK- it will be your biggest mistake!
  • Reviewer
    Location
    Isle Of Wight
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    My router has been dying for a couple of years, but I kept it because it was outside warranty and TT wanted to charge me for a new one to use my contracted services (?!), anyway two days ago it finally died, and after 2 HOURS on the phone I finally sorted the problem by borrowing a friend's spare router, as TT were ZERO help. At first I was told our line had been disconnected (we're moving next weekend), then we were told there was 'a bar' on our account, then finally I got through to an English speaking non-moron who immediately told me it was the router (I knew that) and they'd send out another. By that time I'd had a rant at three different TT call-centre staff, who are (mostly) completely and utterly useless, if not outright deceitful. Looking for a new supplier from now on...
  • Reviewer
    Location
    S66 2LY
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      2 stars
    • Reliability
      3 stars
    Comments
    My speed is 21Mb I would like it to be much faster it is fibre but all I can see is copper wire up to the exchange that is about half a mile away
  • Reviewer
    Location
    Daventry
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      5 stars
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Have been with Talktalk and Tiscali for nearly 20 years and and up until 6 months ago have had excellent service. However, after renewing my contract for 18 months the service have been poor. The customer service is still good but in spite of their efforts, the problems are still there. I can't recommend the broadband
  • Reviewer
    Location
    Hook
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    I had app booked to fix my problem with broadband. in meantime the service was back on, so I rang talk talk to say that is no more need for the energineer to come over. I have been told by lady I spoke to that I will be charged £30 for cancellation , because I am calling after 3pm. She suggested to keep this appointment as I don't have 30 pounds to pay as single mum of 2. So I have kept the app. Fallowing morning the energineer rang me 5 min before arriving. I said that all service is back on so he will have nothing to do here. He said fair enough, thank you for letting me know. I have been still charged £30 and no one seems to be kind enough in customer service to admit that I shouldn't been charge.I am really crossed and upset with talk talk. Won't recommend to anyone.
  • Reviewer
    Location
    UK
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    Been with TalkTalk for two years. All good, until contract period finished. Was DUMPED immediately onto a high rate plan without notice. This is how they treat loyal customers. Trying to get away from them, but they have lots of energy to pursue forward charges. Nightmare, use someone else.
  • Reviewer
    Location
    STOKE-ON-TRENT
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    arranged engineers visit for 25/07/18did not turn up.phoned talk talk and was told the visit would have to be rearranged.
    what a load of crap.Only 3 months left on contract will not be renewing
  • Reviewer
    Location
    Ilford
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      2 stars
    • Reliability
      4 stars
    Comments
    TalkTalk sells a big lie right from the start. Stating you get 67MB unlimited fiber for 25£ pcm. As soon as it came online my speed was 30MB. I have contacted talktalk several (more than 3) times to complain about the fact that this company is charging me 25£ pcm and doesn't give me the promised speed. After checks that they've asked me to do, I had to book an engineer to come for a house visit. The engineer came and mounted some new sockets, but told me straight in the face "you will never get that speed that they've promised you, cause the maximum speed you can have in your area here is 40MB". Sadly because there is no Virgin Media in the area where I live I had to stick with this crappy talk talk internet. Just to mention, my speed has never been higher than 35MB (and I have more than 6 months now with them). I wouldn't recommend this company for someone who needs proper internet speeds. This is just surfing internet, if you need internet for gaming/streaming there is nothing like Virgin Media (especially with the new 350MB fiber now), too bad they're not in my area.
  • Reviewer
    Location
    West sussex
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      4 stars
    Comments
    Customer service is absolutley terrible. All foreign call centres following a script.I suffered 2 major internet and phone issues over a period of 16 days called TalkTalk on a registered mobile to report a fault and progress chase and got charged £22.00. 20 years as a customer no refund offered and have spent many hours on a phone trying to resolve problems they are utter rubbish. Gone to BT NOW VERY VERY DISAPPOINTED.
  • Reviewer
    Location
    Billericay
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      2 stars
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Contracted speed is 8Mb - and peformance is OK at >6Mb most of the time. However, most weekday evenings, speed drops, sometimes as low as 1Mb or less. Suspect Talk Talk have been greedy and oversubscribed their service. Customer services hopeless - they can never find my account, even though they installed a new line and provisioned the whole service from new. Overall service is OK, but I would prefer better speed in the evenings.
  • Reviewer
    Location
    Southend-on-sea
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      3 stars
    Comments
    All was fairly satisfactory, until I received notification from talktalk that I had incurred in a penalty for cancelling my contract. Since I never did cancel my contract, I had to invest 2 hours of my life talking to costumer service, only to find out that another service provider had contacted talktalk and told them that I had switched to them (which I never did). Talktalk had believed this other provider, I don't know how, and had charged me with the penalty nonetheless, saying that I will be refunded if I agree to a further contract with them. Seeing this as my only choice, I agreed. I am currently awaiting said refund. I felt scammed by both talktalk and this other provider.
  • Reviewer
    Location
    ipswich
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    I am leaving a review for talk talk due to my experience with talktalk homesafe. my stepdad recently had issues accessing a lot of legit websites due to homesafe. it turns out it had been turned on without his knowledge and he had not authorised it. the process to actually turn homesafe off is also very convoluted and left my stepdad very frustrated. why are talktalk adding security measures without asking for consent?
  • Reviewer
    Location
    Sussex
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    So, after my partner has suffered long periods of lack of accessability to her NEW email, whilst my email (OLD STYLE) has functioned correctly, Now I cant get into mine and hers works fine!
    The Changes introduced have been a disaster, without proper testing (Why should paying customers have to do the testing for these vital connections??)

    Will move my accounts as soon as contract finishes, I cant cope with the lack of competence and availability of information.

    Reading this thread it seems to me that the advice Talk Talk give is that our computers are changing settings (Ports and the like?) So, am I being sabotaged by my own computer?. I doubt it. This kind of thing happens a minimum once a year, and it goes away (accounts finally being readable) after some days. Does my computer self heal?

    No recompense offered, by the way, even though service not received and no reply from the C E O`s desk either. Discraceful.

    Easily the worst possible service for E-Mail, with no interest in individual problems, they are in a numbers game and they promote for new customers all the time instead of spending the money on good technical and support staff ... FORGET THEM!
  • Reviewer
    Location
    Gtr Manchester
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      4 stars
    • Speed
      2 stars
    • Reliability
      3 stars
    Comments
    Where do I begin? I switched from Sky to TalkTalk in Feb 2017, to get fibre broadband. They were a day late setting it up - no explanation. We immediately experienced "internet drop", and this was addressed. So far so good.

    Since early March we've had consistently low download speeds, the lowest a few days ago was 0.29! I have had numerous phone conversations in the past three months and finally put them on notice a week ago - shape up or I quit with no termination fees.

    For the past week we've had speeds ranging from 28 to 0.29. TT have finally suggested an engineer to come and "fix the issue". I'm not convinced and remain baffled, and frustrated, by these wild fluctuations.

    The technical team staff - and I must have spoken to at least 8 different people over the past few months - have given me contradictory information; we've gone through every test from "ping" to "trace", we've changed the master socket. They've even sent a new router. None has made a difference.

    The same ultimatum has been issued - the engineer, due 2nd June, fixes it - or we quit.

    In the four years we were with Sky I never, ever, had to contact them about broadband speed.

    Would I recommend TT? What do you think?
  • Reviewer
    Location
    Lancashire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      4 stars
    Comments
    Cheap and quite good UNTIL something goes wrong - then it's a nightmare dealing with customer service. Fragmented, Patronising and too much reliance on scripted systems and polices. Plus not being able to speak to the same person twice.
  • Reviewer
    Location
    Newtown
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    FAIR weather friends that's what talktalk are. THEIR customer service is excruciating. AVOID avoid avoid..trust me on that.
  • Reviewer
    Location
    Edinburgh
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    The worse customer service i ever experienced. Poor understanding of English. Make it difficult as poss to cancel account. Don't answer their phone. When you ask to cancel account they want your family to take over your account. Keep you on hold forever on a premium rate number. I still haven't cancelled, although i stopped payments. Now i get monthly invoices for a service which has been stopped and still can't get through to cancel the account. I now owe over £70 for services i don't receive and it keeps increasing. STAY CLEAR!!
  • Reviewer
    Location
    romford
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      2 stars
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    All pretty much OK except the price goes up after your contract ends and they hide all the deals they have on from you! literally look on there website while logged in it says £34.00 P/M then go incognito or on a different browser 25.00 for the same package. They only care for new customers and won't let you in on the good deals when your a long term customer, make sure you phone them and speak to a person and haggle!
  • Reviewer
    Location
    Ipswich
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    Very cheap broadband that was reliable and reasonably quick for the money. However their customer service is awful, beyond awful! They refused to cancel my contract despite passing the 12.months, one customer service advisor said they would write off a debt but didn't so they kept invoicing me. I called again to get them to write it off as promised butthe next advisor (who was allegedly a manager), said " if I can, I already did" the conversation then turned into an English grammar lesson to establish what she meant. Avoid them like the plague and go to sky, so much better and cheaper at Carphone Warehouse.
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    I have regretted joining talk talk. I have been having problems with my internet for a couple of days and nobody at talk talk is able to solve the issue. An engineer was sent over to my house only to tell me it has escalated and BT needs to fix it. Very poor service. Never will I advice anyone to join talk talk. Very unsatisfied and angry. Definitely not worth it
  • Reviewer
    Location
    york
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    only switched to Talktalk from advice given to me from staff at PCworld/currys after purchasing new laptop. was given ‘advice’ by sales staff who stated my new laptop would work better with talktalk ..

    shouldve stayed with Sky as i had never experienced any network or connection issues.. talktalk does not work during peak times.. ie mon-fri 4pm-6pm and saturday around 2pm. im still within 14 days of joining- so i will be cancelling within next couple days.
  • Reviewer
    Location
    Staffordshire Moorlands
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      2 stars
    • Reliability
      3 stars
    Comments
    Been with TT for several years. Thought it was time to look into the service as paying for 38 fibre and lately getting cutting out of internet and slow speeds. Tested on the BB site and its 22. So I m disappointed now,I realise all the distance to box stuff but isn t it about time they improved the service especially when my friend has excellent speeds from virgin. Why do we have to put up with this, speed governed by distance to green box, and old phone lines? Never had much to do with the service, as I'm told you speak to foreign people who read from scripts. That's not on either. I was happy enough a few years ago but think its time for a change.
  • Reviewer
    Location
    barking
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Just joined talktalk because i was told they block all gambling web sites this is totaly untrue it only seems to block the big names like coral and william hill i clicked on betfair and that one still works plus loads more still work im not happy at all as i would have stayed with sky if i knew it didnt block all gambling sites so be warned before you dicide to purchase talktalk broadband.

    plus customer service is terrible you just go round and round in circles thats if you can understand them as they are not uk based.
  • Reviewer
    Location
    ROTHERHAM
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      4 stars
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Well friends. Had a few online chats with talk talk about thier/mine faster fiber and guess what, everything was working fine!!! but of course it was except the advertised 30 something or 40 something mps that I am paying for is only 8 mps and that`s where the little note about speeds in your area come into play. So why can I still upgrade to something I can never get?? I have no problem with speeds for emails and stuff its quick and only fails sometimes! its the tv buffering that drives me up the wall. The exchange is only 0.6 miles away and the street cabinet is 300 ish yards away.
    If I am moaning away then please advice. I PAY £33 ish a month which include having my land line on incoming calls only.
    Your -
    another deluded customer
  • Reviewer
    Location
    Skelmersdale
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      2 stars
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    I would like to know the best and cheapest provider I could change over to . I am paying £27.00 a month at the minute.

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