TalkTalk Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.

Recent Customer Ratings for TalkTalk

  • Satisfaction
    2.8 stars
  • Customer Service
    2.7 stars
  • Speed
    2.5 stars
  • Reliability
    2.7 stars

Based on 6725 customer ratings since 2019-04-07 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

5794 Customer Reviews for TalkTalk

Reviewer Location Reviewing Date Ratings
Where do I begin? I switched from Sky to TalkTalk in Feb 2017, to get fibre broadband. They were a day late setting it up - no explanation. We immediately experienced "internet drop", and this was addressed. So far so good.

Since early March we've had consistently low download speeds, the lowest a few days ago was 0.29! I have had numerous phone conversations in the past three months and finally put them on notice a week ago - shape up or I quit with no termination fees.

For the past week we've had speeds ranging from 28 to 0.29. TT have finally suggested an engineer to come and "fix the issue". I'm not convinced and remain baffled, and frustrated, by these wild fluctuations.

The technical team staff - and I must have spoken to at least 8 different people over the past few months - have given me contradictory information; we've gone through every test from "ping" to "trace", we've changed the master socket. They've even sent a new router. None has made a difference.

The same ultimatum has been issued - the engineer, due 2nd June, fixes it - or we quit.

In the four years we were with Sky I never, ever, had to contact them about broadband speed.

Would I recommend TT? What do you think?
  • Satisfaction
    2 stars
  • Customer Service
    4 stars
  • Speed
    2 stars
  • Reliability
    3 stars
Gtr Manchester TalkTalk  
Cheap and quite good UNTIL something goes wrong - then it's a nightmare dealing with customer service. Fragmented, Patronising and too much reliance on scripted systems and polices. Plus not being able to speak to the same person twice.
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    4 stars
Lancashire TalkTalk  
FAIR weather friends that's what talktalk are. THEIR customer service is excruciating. AVOID avoid avoid..trust me on that.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    5 stars
Newtown TalkTalk  
The worse customer service i ever experienced. Poor understanding of English. Make it difficult as poss to cancel account. Don't answer their phone. When you ask to cancel account they want your family to take over your account. Keep you on hold forever on a premium rate number. I still haven't cancelled, although i stopped payments. Now i get monthly invoices for a service which has been stopped and still can't get through to cancel the account. I now owe over £70 for services i don't receive and it keeps increasing. STAY CLEAR!!
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
Edinburgh TalkTalk  
All pretty much OK except the price goes up after your contract ends and they hide all the deals they have on from you! literally look on there website while logged in it says £34.00 P/M then go incognito or on a different browser 25.00 for the same package. They only care for new customers and won't let you in on the good deals when your a long term customer, make sure you phone them and speak to a person and haggle!
  • Satisfaction
    3 stars
  • Customer Service
    2 stars
  • Speed
    3 stars
  • Reliability
    3 stars
romford TalkTalk  
Very cheap broadband that was reliable and reasonably quick for the money. However their customer service is awful, beyond awful! They refused to cancel my contract despite passing the 12.months, one customer service advisor said they would write off a debt but didn't so they kept invoicing me. I called again to get them to write it off as promised butthe next advisor (who was allegedly a manager), said " if I can, I already did" the conversation then turned into an English grammar lesson to establish what she meant. Avoid them like the plague and go to sky, so much better and cheaper at Carphone Warehouse.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    5 stars
Ipswich TalkTalk  
I have regretted joining talk talk. I have been having problems with my internet for a couple of days and nobody at talk talk is able to solve the issue. An engineer was sent over to my house only to tell me it has escalated and BT needs to fix it. Very poor service. Never will I advice anyone to join talk talk. Very unsatisfied and angry. Definitely not worth it
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    3 stars
  • Reliability
    2 stars
London TalkTalk  
only switched to Talktalk from advice given to me from staff at PCworld/currys after purchasing new laptop. was given ‘advice’ by sales staff who stated my new laptop would work better with talktalk ..

shouldve stayed with Sky as i had never experienced any network or connection issues.. talktalk does not work during peak times.. ie mon-fri 4pm-6pm and saturday around 2pm. im still within 14 days of joining- so i will be cancelling within next couple days.
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    3 stars
  • Reliability
    2 stars
york TalkTalk  
Been with TT for several years. Thought it was time to look into the service as paying for 38 fibre and lately getting cutting out of internet and slow speeds. Tested on the BB site and its 22. So I m disappointed now,I realise all the distance to box stuff but isn t it about time they improved the service especially when my friend has excellent speeds from virgin. Why do we have to put up with this, speed governed by distance to green box, and old phone lines? Never had much to do with the service, as I'm told you speak to foreign people who read from scripts. That's not on either. I was happy enough a few years ago but think its time for a change.
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    3 stars
Staffordshire Moorlands TalkTalk  
Just joined talktalk because i was told they block all gambling web sites this is totaly untrue it only seems to block the big names like coral and william hill i clicked on betfair and that one still works plus loads more still work im not happy at all as i would have stayed with sky if i knew it didnt block all gambling sites so be warned before you dicide to purchase talktalk broadband.

plus customer service is terrible you just go round and round in circles thats if you can understand them as they are not uk based.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    4 stars
  • Reliability
    4 stars
barking TalkTalk  
Well friends. Had a few online chats with talk talk about thier/mine faster fiber and guess what, everything was working fine!!! but of course it was except the advertised 30 something or 40 something mps that I am paying for is only 8 mps and that`s where the little note about speeds in your area come into play. So why can I still upgrade to something I can never get?? I have no problem with speeds for emails and stuff its quick and only fails sometimes! its the tv buffering that drives me up the wall. The exchange is only 0.6 miles away and the street cabinet is 300 ish yards away.
If I am moaning away then please advice. I PAY £33 ish a month which include having my land line on incoming calls only.
Your -
another deluded customer
  • Satisfaction
    3 stars
  • Customer Service
    4 stars
  • Speed
    2 stars
  • Reliability
    2 stars
ROTHERHAM TalkTalk  
I would like to know the best and cheapest provider I could change over to . I am paying £27.00 a month at the minute.
  • Satisfaction
    3 stars
  • Customer Service
    2 stars
  • Speed
    3 stars
  • Reliability
    3 stars
Skelmersdale TalkTalk  
Not a steady uninterrupted connection.
Passes speed test ok
Fed up with the dis-connections
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    5 stars
  • Reliability
    1 star
Clay Cross, Chesterfield TalkTalk  
Okay until you go to cancel the service, they then make everything as hard as possible for you. There customer service is awful and most of their operatives are hard to understand.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
Chatham TalkTalk  
If you're looking for a cheap mobile deal, do NOT go with talk talk. Their coverage is practically useless. Where I work, I have to walk around the building looking for a spot where I can make calls (I work in Huddersfield). When I visit head office, I have zero coverage all day, no matter where I am. I have to wait until I'm 2 miles on to the motorway before I get any signal. And then it's intermittent.
I'd hate to think what would happen if I needed to make an emergency call! Someone could die by the time I got a signal.
Oh... and their broadband deal! I paid up front for 12 month subscription. And now they increased the price so I only get 11 months for my payment! Anyone know who I should complain to?
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    5 stars
LEEDS TalkTalk  
My overall experience with talktalk was pretty good at the start. was with them for 3 years before i decided to change as fibre broadband wasnt available so i switched to virgin. i was discussion the transfer with customer services and they chose not to provide me with the date i was asking for and instead bombarding me with misleading explanations that it was all okay. They was trying to charge me a whole month for 2 days of usage due to a billing date rule. They was not helping me even though i still at the time remained a talktalk customer. I was planning on returning after a year but i am now quite reluctant.
  • Satisfaction
    4 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Bradford TalkTalk  
Talk talk is highly reliable (never drops connection for me) BUT is very cheap for a reason. I get 1.7mb maximum and is far too slow for gaming or youtube. I usually don't even get 1mb according to Steam and it takes at least 1 minute to load any simple webpage. Other people I know have the same problems, just avoid it if you want your internet to load within the day.
  • Satisfaction
    3 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    5 stars
Lancashire TalkTalk  
The internet continued to cut off every 5 minutes. TalkTalk clearly hadn't informed their customer support staff, that they were experiencing server issues, this I only later found out by checking downdetector. All the customer support could provide were menial tips such as restarting the router and multiple failed speed tests for finally to tell me the problem was my router when one speed test succeeded. The problem hadn't been solved and continued for the rest of the night. Now I have been issued a charge of £5.03 on my account for TalkTalk basically wasting my time, which is not good customer service. They could simply have informed me that they were experiencing countrywide issues, so I wouldn't have wasted time and money. To add insult to injury they tried to get me to sign up for a security service.
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    3 stars
Portglenone TalkTalk  
If you don't need to contact Taltalk, everything is OK!

My Mother-in-Law was moved to a care home. She wrote to cancel the contract & cancelled the direct debit. Nothing happened. She emailed them. I emailed them - twice. They - after 2 months - disconnected the phone.

4 months later she is still getting bills - including advance line rental!

If you phone them - the call centre is in India and their accent makes them almost um-intelligable.
They just read from a check list and are stumped if you ask them something that is not on their answer sheet.

When this is (eventually) sorted, I abandon my own Talktalk contract. Trouble is, no one else gets a much better rating!
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
Epsom, Surrey TalkTalk  
If you move home, what they DON'T tell you is that you will be issued with a new tel number. £300 of pre-printed business stationary is now in the bin!
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    3 stars
  • Reliability
    4 stars
Chepstow TalkTalk  
Cheap for a reason. Stuck with them for three years and was fine when the system worked but if there was a fault it went on for days with life-wasting time spent going through the same problem with very polite operatives with not a technical clue to their names. They lost my emails, couldn't retrieve them, couldn't find them and dropped my internet which involved re-booting the router too many times. I finally gave them up and they told me for two days there was a fault when they'd actually cancelled my service - a case of left and right hands not even on the same body......You definitely get what you pay for and I wouldn't bother with TT.
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    3 stars
  • Reliability
    3 stars
Shrewsbury TalkTalk  
Sadly they seem to use the same non-UK based call centres as BT. The staff are clearly following a script and have very little technical knowledge and no idea of customer service. I spent over an hour repeating myself and getting more and more frustrated. The customer loyalty team where UK based and much more knowledgeable and trained in dealing with customers and so much more helpful. I had exactly the same experience with BT. I will be moving to another provider as soon as my contract ends.
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    3 stars
United Kingdom TalkTalk  
DNS servers slow at times bad, very bad, customer service. Spam not checked or blocked. Web mail has had problems. Says speed is 37mb but feels more like 15mb. Cost is reasonable in comparison but not so good service.
  • Satisfaction
    3 stars
  • Customer Service
    2 stars
  • Speed
    3 stars
  • Reliability
    3 stars
Bridgnorth, Shropshire TalkTalk  
Changed to Talktalk as they promised better speeds in this area as they had their equipment in the Richmond Exchange. Have noticed no improvement - still less than 1Mb download and .25 Mb upload. Snails pace remains.
  • Satisfaction
    3 stars
  • Speed
    2 stars
  • Reliability
    3 stars
Skeeby, Richmond, N. Yorkshire TalkTalk  
Had the internet set up on the 22nd december and was told by a member of talk talk that no payments would be taken until 5 or so weeks when we get our first bill, we had a direct debit set up for the 25th of every month, i knew the first bill would be higher due to a £6.75 router fee buts thats all i was expecting.
On the 8th of December iv checked my bank account and im minus £26.20 from talk talk! Just rang them up and they are sayings its the router charge and the bill for 3 days. I dont think this is acceptable as this was not an arranged date for a bill and no notice was given, they said an email was sent to me but iv just doubled checked and there wasent.
Im really annoyed with talk talk as theres lack of communication and information between staff and talk talk staff are giving me information like when my payments due but when i speak to another member of staff they tell me somthing compleytly different.
All i got off talk talk was a poorly spoken sorry and £5 off my next bill
I dont think that helps as im £26 down anyway as il be getting another bill in 2 weeks
Money grabbers they even charge £1.50 for letters to be sent to me about bill notifcations
  • Satisfaction
    2 stars
  • Speed
    3 stars
  • Reliability
    3 stars
London TalkTalk  
Security !! is my problem. In order to have a TalkTalk account I needed a "my account". The system at TT required me to do the normal password ID check. It would not work, after speaking to 12 people in the Philippines and spending a total of 3hr 28m on the phone, over 13 days. I was asked to clear cookies, history, different search engines, fix my windows 10, clear cache. stand on head, move my computer upstairs, I nearly gave up ! Then on the last call the my account was made to work, by giving the girl in the Philippines my choice of password, she keyed it in, at her end, I then received an email saying "congratulations you have changed your password". I then entered my em and password and I was into the system "my account" and it worked. THE Philippines HAS MY PASSWORD !!! I could nut create it. THIS WAS THE ONLY PLACE TO REPORT IT. I COULD NOT ACCESS ANYONE IN THE UK TO TELL. NO POINT OF TELLING THE PHILIPPINES ABOUT THIS ISSUE.
  • Satisfaction
    1 star
  • Speed
    4 stars
  • Reliability
    3 stars
STOCKPORT TalkTalk  
cheap, but unreliable. the email service is a joke...allways breaking, can`t log in, keeps logging out when deleting emails e.t.c....e.t.c. customer service centres in pakistan !! or somewhere, not england !! i can`t undertand them, and they can`t understand me ??
  • Satisfaction
    3 stars
  • Speed
    3 stars
  • Reliability
    2 stars
pontefract TalkTalk  
I upgraded to fibre and just get over their minimum speed of 20 MEG.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Reliability
    4 stars
Pevensey, East Sussex TalkTalk  
We are new customers and the broadband system works perfectly for us. but we have been trying for 3 weeks to register in my account in order to access our invoices and services. Talk talk has my email registered where they send me the payment note that I have to make but I can not register in my account. When at the time of registering income my landline number and my account number sometimes offers me the possibility of going to the next step where in my email I receive a 6-digit code that I write in the corresponding box, never later than 1 minute and always the answer is that I can not continue because it has expired. On several other occasions he says he does not recognize my email. I've been talking on online chat for hours and they have not been able to solve me. Also by phone on 3 occasions and they tell me that they have to raise an escalation to the service to resolve in 24 hours and it did not work and I did not receive any email back. In seems that the system is blocked. How can I solve?
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    5 stars
Eynsham TalkTalk  
No problems until it came to the end of my contract. I called to cancel & they didn't cancel it. A week later I had e-mails advising I owed money as I had been put on to a new contract without my knowledge. Had to talk to 4 different people, some calls over 2 hours as I got passed around.

Shocking customer service & staff who clearly require further training. Disappointing end to an actually hassle free year of broadband.
  • Satisfaction
    2 stars
  • Speed
    3 stars
  • Reliability
    3 stars
Dumbarton TalkTalk  
Broadband drops out frequently requiring reboot of the router. Customer service is poor, english spoken or typed (on chat) is barely inteligable
  • Satisfaction
    2 stars
  • Speed
    3 stars
Swindon TalkTalk  
@TalkTalk
My mother who is 74 has been repeated lied to by talk talk and basically conned, now I'm trying to switch from talktalk the blatant mis information from talktalk is astonishing and immoral, even though the contract ends on the 31st Jan 2019 and have given more than 30 days notice (I was told that I could only initiate cancellation exactly 30 days before end of contract, this turned out to be another untruth), my mum received a letter today saying there will be an early cancellation charge, when I rang talktalk, Emma customer services said this was a 'mistake'. Talktalk practises are immoral and at times have been bullying to my mum who is not in good health and is 74 years old, shame on you talktalk
  • Speed
    2 stars
  • Reliability
    3 stars
Croydon TalkTalk  
Oh my goodness i don't even know where to start. This has been pure hell dealing with TalkTalk. I signed up for broadband in 2014-2015. no major issues really got set up took a month but that was to be expected..... The drama started when i wanted to leave.... I was leaving my flat and moving to another place and Sky had a better deal so called, cancelled and closed my account got a letter to confirm this and that was that... or I thought that was that!

Fast forward 2 years and i get Lowell debt group at my door and sending letters like you owe us money.... I thought who the hell is this from.... called them up and basically talk talk had not closed my account and had continued to bill me without me being in the property! basically it has taken a million (which i don't think is an understatement! ) to resolve this. Calling call centres who are reading off a script trying to explain this its taken me 2 years to resolve this. and i was even further disappointment with the CEO Mr Nagy told me "that I should have protected my information better"!!! basically i would steer well clear of this company. It has been a nightmare and i would not even sign up for them if you paid me to have broadband with them.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
Aberdeen TalkTalk  
The customer service provided by TalkTalk is appalling and their billing service is not fit for purpose. On TWO separate occasions, additional payments made online have been allocated by the system to an account which was closed years ago. This resulted in my mobile being disconnected despite the payments being made. TalkTalk have done nothing to resolve this problem. Absolute shambles!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
Prestwick TalkTalk  
THERE JUST THE WORST KIND OF COMPANY.
Stay well clear, rubbish customer service departments, terrible you view box( my Sega Mega drive had more processing power), awful online security (well we all know this) demanding money at end of account when no money is due. JUST a bunch of @#?!@
Says enough I think
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
Chesterfield TalkTalk  
Overall a terrible company. Been with them for a year without any overwhelming issues (Minor downtime, occasional disconnects).

However recently. I have had over double the ping to certain games and talk talk are refusing to acknowledge that the issue is on there end even when all testing points to it being one of their servers causing this.

They are offering me absolutely no recourse for losing the main reason I have internet, I cannot leave as i'm still in contract, they won't fix anything. So i'm stuck with this terrible company until the contract runs out upon which i will be leaving them the very day it does.
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    2 stars
Londonderry TalkTalk  
Worse customer service I've ever experienced. It took them 16 days to respond to a message, couldn't have felt less valued as a customer.
  • Speed
    2 stars
  • Reliability
    3 stars
Bath TalkTalk  
Charged for a home move which I was told was free but was charged £85, Bill went up by 90% and was told I was no longer entitled to the contract I signed up for. Bounced from Bangladesh to the Congo to be told it was their mistake and it would take a week to get my money back. Luckily was still in the cooling off period as for some reason they had renewed my Co tract instead of carrying it over so cancelled it. 1/10 would not umbongo again.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    4 stars
Hartlepool TalkTalk  
I have been a Talktalk customer for several years now and I can honestly say it hasn’t been a pleasurable exeperience! They may be cheap but for this you have to put up with the terrible customer service!
They are rude and unhelpful And promise you things over the phone but don’t deliver and do not record it on your account just to get you off the phone!

I am definitely leaving at the end of my contract, I would happily pay more if I never have to speak to them again!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    5 stars
Surrey TalkTalk  
Just left talktalk - gone to plusnet who are just as bad for customer service, if not worse!
Main reason for leaving - email server was rubbish, went for days with no access to emails
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
Kent TalkTalk  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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