TalkTalk Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.

Recent Customer Ratings for TalkTalk

  • Satisfaction
    2.7 stars
  • Customer Service
    2.7 stars
  • Speed
    2.5 stars
  • Reliability
    2.7 stars

Based on 6772 customer ratings since 2019-04-03 (Show all time ratings)

Visit TalkTalk   Read our TalkTalk buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

5793 Customer Reviews for TalkTalk

Reviewer Location Reviewing Date Ratings
Never had to speak with anyone at TT so can't really review to CS. The rest scores all 1 star, it's slow and drives me crazy
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
barnsley TalkTalk  
Quite simply the worst company on the market today. Unable to provide a reliable fast broadband connection despite false promises. Went from 50Mb connection speed with BT to an ave 8Mb connection speed was paying for Large fibre which should be circa 40-50Mb DNS issues all the time. And slow support who dont even speak English well enough to have a dialog.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Barnsley TalkTalk  
Once my current deal expires, I'm off!!
Internet drops out randomly. E-mail access is just pot-luck, one day I get an error message, the next I log-on and get a blank screen, sometimes I can actually get to my mail!! It took me about an hour yesterday to finally get to my mails after countless attempts. Customer services are generally OK, but I'm tired of having to call them about problems.
In short, poor.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    2 stars
Barnsley TalkTalk  
Crap internet speed, never get to talk to an English helper, can hardly understand a word they say when I ring them for help and then get cut off. Will be switching to BT when i get the chance, no doubt I'll get charged £80 for leaving them,,, but hey,, at least I'll hopefully get a decent service... Not Happy
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Barnstaple TalkTalk  
We have been with Talk Talk for 18 months. Download speed of less than 1. Despite numerous calls to Customer Services, no difference. Our neighbours, on the same exchange, get a speed of 5-6 with BT. We left BT as Talk Talk was cheaper. Come October, we are going back to BT. The phrase 'cheap and nasty' springs to mind. Avoid Talk Talk unless you want an unreliable service with download speeds similar to a snail!
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Barnstaple TalkTalk  
You get what you pay for. Sure it's cheap as buying manure but that's what you're getting. Never ever go with talktalk
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Barrow in Furness TalkTalk  
I went with talk talk after being with sky for 2 yrs. I change for the cheaper prices. Dont be fooled. U never have broad band in ur own home. The tv box they send u is slow or doesnt work. And dont get me startes on customer service!! They lwave u on hold four a hour. They dont get bk to u. Dont send out engineers. After 3 months i cancelled. They tried to give me a £500+ fine. But after i told them its them who owe me money for the internet and havnt recieved and the data i had to buy and my phone bill. Plus they hadnt kept there side to the contract so i werent keeping mine. They decided they would let mw off with the money. Dont let them rip u off!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Barrow in furness TalkTalk  
Worst customer service ever and below par everywhere else!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
barrow in furness TalkTalk  
AWFUL CUSTOMER SERVICE

Take my advice and do not go with these for broadband. After trying to move from my previous address, I informed them that a master socket needs installing. Basically, they keep saying all should be ok and the service working. After very long phone calls, they have now booked an engineer to have a look at the issue for us. The staff are very rude on the phone and just put the phone down on you when they have had had enough. There is certainly no customer excellence by them and most of them struggle with basic details such as postcodes or even getting your name right. There are much better providers out there than TalkTalk so just stay away from this very amateur company who cant provide any kind of service on any level.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Barrow-in-Furness TalkTalk  
Seems that every time I ring up to complain about my slow connection speeds, they magically speed up again, for about 2 weeks. Then the cycle repeats.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Barrow-in-furness TalkTalk  
We have been with talk talk for a few months now with excellent service and download speeds. Plusnet speeds topped out at 500 kbits download MAX. Now its a regular 1 - 1.5mbits! They have brand new equipment in our exchange and the only provider here that can give more than 8mbit service (talktalk 14mbit) but they actually deliver real download speeds. Very happy from my household
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Barrow-in-Furness, Cumbria TalkTalk  
Appalling Talktalk customer service after our phone line blew down in a gale. My neighbours were reconnected within a couple of working days but the BT Openreach engingeer said they couldn't reconnect us as Talktalk had not reported the fault (which I had notified to Talktalk within hours of it happening). 2 weeks later we are in the same situation, Talktalk keep promising to phone me back and 3 times haven't. It seems they have no record of the fault... Beyond useless. I advise you to never use this company
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Barrow-upon-Humber TalkTalk  
Absolute joke. Cut me off, took money out of my account without my permission, did not reconnect me on the day they said they would (still waiting for a connection), changed my landline number without my position (new number still not working). I have spent over 9-hours on my mobile trying to sort out this problem. Disgraceful Company with absolutely no customer focus at all. "Caveat emptor"
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Barry TalkTalk  
Short review as only just switched from BT.
Set up, start to finish very easy,plug in and off you go on line.
Wi-fi signal 30% stronger than BT, can watch Netflix at the bottom of the garden now.
Better price for broadband and phone costs from talktalk.
Easy to switch.
That’s it, Thanks
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Barry, South Wales TalkTalk  
Stay Away from talktalk, very poor service, customer service lied a lot, never realiable, miss leading customer. Took away £225 through mislead, called customer service 13 times in 3 months for refund. No refund yet. Bunch of idiots staff, stupid Indian call centre,. Avoid talktalk, dont sign up.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Basildon TalkTalk  
Customer service really lets them down! Can't understand you or me them. Make mistakes with your bill, on the phone for over an hour to get it corrected and next month they add it back on my bill. I just give up!
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
Basildon TalkTalk  
This is the worst service I have ever had. On initial setup it was fjne, got good network speed. A month later my speed dropped from 39mbps to only 12mbps, the internet kept dropping out too. I called talk talk to get this fixed so they sent out an engineer who told me there was no issues and said it was fixed. I called up a further 8 times since. Another month later the problem was still not fixed so I called up again and this time they said I can terminate my contract free of charge. Since leaving 2 months later talk talk are still trying to charge me fees of £425 for terminating the contract even when they said I don't need to pay! This is starting to turn out to be a scam, never trust them and never join!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Basingstoke TalkTalk  
So far we have waited a week to get our broadband connection and still not happened. It feels like as long as customer services make a call to you the actual issue is irrelevant ! They don't even tell you where they are calling from but launch straight into their script. Wish we had stayed with bt and can only hope the service improves !
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Basingstoke TalkTalk  
If I could give 0 stars then i would. Staff are extremely rude and argumentative. Never arrived to install and I only found out reason why when I called them myself. Apparently there is no bt line in my property and it's a new build even though I have lived here neatly 6 years and the property was not new then. Went to another company who were able to install without delays. Staff shouted at me on the phone and argued with everything I said avoid like the plague.
Basingstoke TalkTalk  
I have been with Talk Talk for a year now.so far I cannot remember how many phone calls I made to them regarding the internet. Some days I had to turn the box off several times and on again,once I had no internet for 3 days for which I had a refund. Sometimes when I am in the middle of doing something on line, I would get the message "you are not connected to the internet " Every time I rang them they told me exactly the same thing,do this and do that, but the problem was still there. To cut a Long story short. They sent 2 different supposedly Talk Talk Engineer round. They checked this and that and reported back to Talk Talk tha there was no fault. Last August I had enough and told them I was going to cancel my Direct Debit and sue them for bad service. They then sent a real BT Engineer this time, He checked everything and was there nearly one hour. Then he went to the "Green Box " and told me he shortened some wire. He came back and connected the "third" box and it worked. Last month they had the cheek to charge me £60 for an Engineer s visit when it was their fault all that time. So, I wrote direct to the CEO's office. I got a reply to say that they had passed my complaint to a complaint Manager who will contact me in the next 3 days - that was 12 days ago! And I am still waiting.i have now written to the CEO's office again, enclosing a copy of their letter. If I don't get my money back, this time I will go to the Ombudsman.i will never recommend them to anyone.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Basingstoke TalkTalk  
Do NOT bother with talk talk the service is awful you can never stay connected to their internet it's like there rationing their internet waiting for WW3 me and my ex partner are more connected than their internet and we split up 6 years ago and spoke since if talk talk was your gf/wife you would take her on the Jeremy Kyle show for lack of commitment the moral of the story is their rubbish so don't bother
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Basingstoke TalkTalk  
Worse customer service I've ever experienced. It took them 16 days to respond to a message, couldn't have felt less valued as a customer.
  • Speed
    2 stars
  • Reliability
    3 stars
Bath TalkTalk  
Talktalk broadband is unreliable and regularly drops out. When it is working the speeds are acceptable but this didn't happen very often during the 8 months I was with them.
Complaining about the service is exasperating as the customer service and technical support is abysmal. I left because they insisted the problem was inside my home even though they sent an engineer around on 4 separate occasions and they all confirmed this was down to poor line quality due to lack of investment and second-rate routers. My advice - AVOID AVOID AVOID
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Bath TalkTalk  
Customer service is the worst I have ever experienced
  • Customer Service
    1 star
  • Speed
    2 stars
Bath TalkTalk  
Reasonable fibre broadband, but absolutely shocking customer support and technical service. Every single time you ring them you get a completely different answer. You wait in for appointments that haven't been booked. You don't get callbacks. Their customer support is an absolute mess.
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Bath TalkTalk  
I would like to add my voice to the ranks of disgruntled talktalk customers.

It disheartens me in a way because I until this year was fairly happy with their service.

Read on if you want to know exactly why NOT to sign up to talktalk.

I have been with talktalk since 2006 and until February 18th this year 2015 it was OK. Good speeds... In 2010 for example I was getting download speeds of up to 16 to 20 megabits per second.
Never really had any reason to call the helplines or call centres, very rarely did so.

My problems really began in October 2014 when I went to renew the service and they persuaded me to go for the TV package etc. as it would be cheaper and with various half price options it would work out cheaper. Anyway after making the point that I didn’t have a TV or would not be using this service they assured me that … take it anyway and you’ll qualify for a reduced rental even if you never use it. I before a made a verbal agreement added that “I agree with the proviso as long as what you say is correct”. They do record they conversations so you can prove it if you go via the Subject data access request legislation. So I went for it.

Anyway just before February I get a letter through the post saying that they had made a mistake with the pricing for a number of customers and that we (I) owed them an additional £50 which they would take by £10 per month over the next few months. At this point I jumped into gear and phoned them to say I would not pay them and that I was assured that this was all part of a deal whether or not I used the TV package (which I never have and never will do and told them so before agreeing).

I reminded them of the subject data access legislation and that I’d specifically added in the words subject to it being as they promised before agreeing to their verbal contract. To cut to the chase they agreed to wipe out the £50 extra charge. And I had to make sure by taking the name of the person who agreed this and a reference number. (I thought it wise as they clearly reneged on the original agreement)

Again it wasn’t as clear cut as first mentioned… I had to keep phoning each month to make sure they hadn’t taken £10, which they did keep doing probably by incompetence rather than design. I did get this refunded I add, but why should I have this hassle with their mistakes.

Now with most of the call centres in Mumbai I realised what the internet blogs were moaning about. And to be fair though some of these people do actually try and help but it often isn’t realistic considering the distance away and the culture differences & language nuances which they simply don’t twig. (Now that phrase would perplex most of them) Same with us … I remember a lady asked me a security question for my first pit.
And I thought what is she on about. So I asked again and she first pit… I said pit? Your dog your cat your pit… ah pet!

Benny Hill would have laughed too and done a comedy routine from this gem.

The problems were not confined to this however. Firstly the new online billing went from a fairly straightforward easy to understand format to a new design featuring a complex set of discounts obscure charges and tariffs which essentially was designed to confuse. You would have to have a Cambridge university degree in maths to understand these.

Withstanding all that I tolerated it but the next talktalk event was to change that. Come one evening in February whilst I was on the net looking my bank details suddenly the internet went offline and I went to the phone and that too was dead, the next day, still dead, no sound, no net, nothing.

I used my mobile to phone my family and a get talktalk contact number which isn’t 0870 so as I can phone talktalk via mobile.

Anyway the talktalk operator did try and help and within an hour a BT openreach engineer came round and checked my phone setup. He then went up the road to a junction box & after 40 minutes or so got the internet on but not the phone. Anyway after faffing around with his mobile to BT’s exchange he eventually gets my phone going. But it isn’t the same, it is noisy and the internet seems slower but the BT engineer says it will settle down in 24 hours…. Well it didn’t; it is now August and I have had enough.
I have phoned 2 or 3 times a week and sometimes a day since February..

I’ve had enough of phoning through to talktalk the same old script of a Indian guy or woman in Pakistan or India telling me put a new micro filter on, turn modem off for 10 seconds. Etc. Their line of attack is to try and scare you with the notion that it is some item of your computer equipment that is faulty rather than admit it is their supply line of they will do that if you don’t prove otherwise and it is another hefty charge.

I reiterated I had already one of their engineers call. A Polish talktalk engineer came round to the property, seen that I’ve got 2 computers, 2 telephones, 15 Ethernet cables, 2 routers one of which is theirs, 20 microfilters from companies including BT some never used in packets. And before they could try and insinuate it’s my power supply … a UPS (uninterruptable power supply). I told him to arrange it in any order he wished and show me how it was my equipment that was faulty.
He had to agree that the “fault” was somewhere on their circuit rather than mine.

I claim breach of contract because they have failed to deliver a service that was promised and it is unfit for purpose especially if the TV package was supposed to work. This service as it stands can’t hold up email properly let alone iplayer downloads etc.

Now are these events connected? … I don’t know for sure but it does seem a bit of a coincidence particularly when I was a satisfied customer for 9 years…. My service now is much the same as described on here by other customers. I suspect this so-called fibre broadband what they’re flogging now I had, and probably I was on the fibre feed and they or BT have switched my line over to someone else and I’ve the rubbish line they had.

Well I will move from these and give the post office for phones a try on the monthly contract and for internet it will be plusnet for the same type of monthly contract if possible. Or I will disconnect the home phone and go to three network payg and use my 321 plan for internet. It works btw…..

Talktalk are now giving a poor supply service and using tactics like obscure and obfuscated billing. Disjointed customer call centres with no proper logging of your complaint records. Sales tactics of promising all wonder of discounts and assuring it is all proper and there will nothing more to pay … only to find they a few months later they do change it. And it is difficult to prove unless you too record the calls... you can use subject access requests but most customers do not know this.

Paying in advance by credit card can sometimes help but they make this difficult to do. Finally when you do complain of slow speeds, slow internet and downloads they try and imply it is your equipment that is at fault and scare you with the £65 plus charge if it is( which in some cases it can be) but I suspect they use this if you cannot prove it isn’t.
They seem to do this even when they know it is their supply that is faulty rather than accept there is no fault of the customer.

Talktalk .. the writing is on the wall … go anywhere but there.
Bath TalkTalk  
Wish I didn't sign up to a 18 month contract. Poor customer service. Find they ask you questions about just what you've told them. They either don't listen or have a script that they work from. Internet cuts out on my devices. I was offered a new fibre router and I asked would I just replace the existing cables and he said yes. Of course they don't. So frustrated with them and their telephone automated answer machine.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Bath TalkTalk  
I'm moving from Talktalk and although I am paying for the c**p service that I have been getting for the last year I now have virtually no service at all. They certainly did not keep any of their promises to sort out my problems and so it's goodbye and I can hardly wait.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
bath TalkTalk  
Awful! Customer service is terrible, the Wifi constantly logs you out, WiFi is incredibly slow when it does work!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bath TalkTalk  
A truly disgusting breach of customer care of duty. A brazen denial of customer rights and obligations, deliberately designed to prevent customers from obtaining any sort of satisfactory support.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
BATH TalkTalk  
APPALLING. This word sums Talk Talk up perfectly. Appalling customer services unless you enjoying wasting 2 hours of your life trying to speak to someone who actually understands what you're trying to achieve by your phonecall. AVOID AT ALL COSTS - WASTE OF MONEY.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bath TalkTalk  
I've only just joined Talktalk but regret it already. I've had over ten text messages and emails completely contradicting what the phone operators tell me. Their communication is awful.
I think I'm still in the cooling off period. If the engineer doesn't visit today as promised I'll cancel
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
BATH TalkTalk  
Nightmare from day 1! Arrived late, faulty equipment had to send an engineer round, tried to charge me £50.00 for that repair. internet didnt work for the first month but was still charged for it, every-time I speak to live chat I get disconnected ( 8 times in a row ) Canceling the Direct Debit and leaving them as now they are trying to charge me £10.00 late fee for their own errors. Would love my case to go to court!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Batley TalkTalk  
Don't EVER signup with Talk Talk! Started out with simply Broadband, but they couldn't provide the speed needed. So called back after the 2 weeks test period. They suggested to send out an engineer. We agreed on a date and time. I was informed a £25 fee would aplly if I wasn't at home. They also offered me an upgrade to fibre optic which of course increased the monthly fee but I didn't have to pay the upfront fee for the internet. They day came of the engineer visit. No one showed up. 2 days later I called Talk Talk just to make sure I wasn't charged for a missed visit. I was assured this wouldn't happen as the probably was at the exchange then. Then my bill came. Normally it would be for £21.70. It was for £85.56!!! called back only to be told that it was for a missed visit and upfront fee for fibre optic as well as two months rates ( would have been nice to have know the latter when we signup). Tried to dispute the fee for the missed visit. But they answered they didn't have any notes of my phone call with their employee who assured me I didn't have to pay for the visit. The same with upfront fee for fibre optic! what a load of c...!!! but they did tell me if I wanted to have their complaints team call me within 24-48 hours!!! such a joke! Go with Sky instead. They might be pricier, but at least you don't have to double check your bill every month!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Battersea TalkTalk  
customer service is getting worse. I told them many, many times not to send me spam, albeit, to no avail!

These rogues are knowingly breaking the law every day!
Battersea TalkTalk  
An absolutely appalling company. Customer service below the appalling standard. Just a complete shambles. Avoid, Avoid, Avoid!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Battle, East Sussex TalkTalk  
Infuriating!!! After signing up nearly a year ago, and having intermittent broadband on most days, appalling customer services (typically spending over an hour each call) with no resolution after multiple calls. I am pulling my hair out. Call centre seems to be India with sunny personalities reading from a script, not listening or being helpful ultimately. I escalated to senior manager on several occasions, but to no avail. Stay away from Talktalk is my advice!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Bayswater TalkTalk  
DON'T DO IT!!!!! WORST EXPERIENCE EVER!
I have recently moved house and upgraded my package where I recieved a quote for £31.65/month. The calls have been recorded and the package has been confirmed by the agent. After setting up everything the agreed package were not supplied. The agent gave my a missleading quoatition and I am very fustrated that after making the deal with TalkTalk I am not supplied with the agreed package. After talking with the Manager who was not able to help me I was considering to leave them forever as a customer, but even that i have given 30 days to change my mind they wanted to charge me £600. It is absolutely unacceptable what TalkTalk is doing and left me with no choice but to go to the ombudsman.
Don't go for TalkTalk guys!!!!
Bazsanyi TalkTalk  
Promise a lot but deliver not a lot. Customer service non existent although very good with apologies and expect the customer to do all the necessary work from home with still no resolution
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bd10 TalkTalk  
I regreted going with talk talk in the first 2 weeks it stopped work everytime you ring there customer services it takes 10 mins to actually speak to someone and then when u do they dont listen to you do the same stuff over and over , i have now rung them well over 20 times in 8 months had to engineers out and still i get 2mb 2! My girlfriend lives a 2 min walk away from me and gets 32 mb with talk talk , ive had enough have offered me no discounts or anything waste of time save your money and go somewhere else . Disgusting and useless
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Beaonsfiled TalkTalk  

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