TalkTalk Reviews

I don't know why people moan about talk talk, I have a brilliant deal with unlimited broadband, unlimited calls 24/7 to landlines and mobiles, all for £27 a month and if I have had to contact them, they have always been polite, knowledgeable and the problem resolved. I don't know my broadband speed but it seems pretty satisfactory - everything is instant. .

• Satisfaction
  5 stars
• Customer Service
  5 stars
• Speed
  5 stars
• Reliability
  5 stars

I've been with bt for 30 years paying a fortune every month.
Switched to talk talk. Equipment delivered, plugged straight into existing boxes, Internet immediately, saving £15 per month now. Very pleased, wish I'd done it years ago.

• Satisfaction
  5 stars
• Customer Service
  5 stars
• Speed
  5 stars
• Reliability
  5 stars

6Mbps down and 0.5Mbpa up average just about all the time. Line speed slow-downs or outages are extremely rare and brief. In terms of price to speed TalkTalk is still by far the best on the market. I've been with them for about 6 years now and their customer service has greatly improved and provides fast accurate responses should issues occur. To be honest I do not know how TalkTalk provides such a good service for the price!

• Satisfaction
  5 stars
• Customer Service
  5 stars
• Speed
  5 stars
• Reliability
  5 stars

TalkTalk are v good, Customer service via the member forums is brilliant

• Satisfaction
  5 stars
• Customer Service
  5 stars
• Speed
  5 stars
• Reliability
  5 stars

I must be one of the lucky ones.

Been with talktalk for 5 years or more. Decided to go all the way with Plus Tv and Fibre medium.

Ordered Plus TV first and worked brilliant with only being on 4mps.

Decided to upgrade to fibre medium and 2 weeks ago placed order. New Super router arrived 4 days after and set up on standard broadband till fibre went live.

On 29th December has email to say fibre was live and yess....its brilliant!!

No down time connected straight away and I am now regulary getting 37 to 38 mps on nmedium fibre and everything working brilliant. I am about 2 miles from BTfibre street box so that may help but yes a brilliant service from talktalk and I feel very sorry for you folk who have had a bad experience.

Can I recommend? From my experience I can say yes but others will say otherwise. I think if you check with all providers they all have issues even BT who provide a lot of the cabling etc.

I think a lot depends on where you are located and how good the existing line is. We are in a rural area and have been chasing fibre for some time so we must have the latest stuff as its only this year its gone live in our area.

Lets hope I can report in a few months that the service is still great!!!!

Martyn

• Satisfaction
  5 stars
• Customer Service
  5 stars
• Speed
  5 stars
• Reliability
  5 stars

All ok I have talk talk for 3 year is very good service

• Satisfaction
  5 stars
• Customer Service
  5 stars
• Speed
  5 stars
• Reliability
  5 stars

Excellent customer service from ‘Londi’ in the customer service and billing department based in Durban. A*

• Customer Service
  5 stars

Been with TT for six years plus,have had only a couple of outages in all that time and the broadband is very reliable,i get about 7mbs.I pay £7.50 per month for unlimited broadband and unlimited calls to landlines and mobiles,and if you pay 18 months upfront for the phone line,it works out at just over £15 per month Therefore total cost is just over £22.50 per month.However their call centre should be moved to the UK.On the few occasions i have had to call them i had difficulty in understanding them.But in the end it was worth the hassle as i always came away with a better deal than before.Would definitely recommend

• Satisfaction
  5 stars
• Customer Service
  5 stars
• Speed
  5 stars
• Reliability
  5 stars

I've had great service from talk talk. Very efficient and helpful. I think it's a well organised company. There's been no trouble with my broadband. Signal seems to be strong all the time, even though they explained it could be intermittent at the beginning.
I would definately recommend from the experience I have had with them.

• Satisfaction
  5 stars
• Customer Service
  5 stars
• Speed
  5 stars
• Reliability
  5 stars

Since joining TalkTalk fibre broadband I have consistantly had over the 38meg speed that they offer, albeit just 1 or 1 1/2meg. their customer service has been friendly and also efficient, so I have no gripes at all with my supplier.

• Satisfaction
  5 stars
• Customer Service
  5 stars
• Speed
  5 stars
• Reliability
  5 stars

If I could score 6 I would
67 meg download
23 upload
I don't know what all the fuss is
Best provider for a country mile

• Satisfaction
  5 stars
• Customer Service
  5 stars
• Speed
  5 stars
• Reliability
  5 stars

I have slated this company in the past as had terrible customer service because it is outsourced. Went on to there twitter page and problem was resolved.

Recently I upgraded and my new hub and speed is totally brilliant and the deal was £23.50 for 18 months with the new hub which looks in a different league to the old one!

• Satisfaction
  5 stars
• Customer Service
  5 stars
• Speed
  5 stars
• Reliability
  5 stars

We've just migrated from BT Infinity and were nervous about our choice given the poor reviews of talk talk and EE whom we were choosing between.
TalkTalk have been excellent.
They delivered everything when they promised. We had a small DNS issue which they have resolved immediately and were available at the end of a phone on the 3 times I called them. Yes its an offshore customer service desk, but they know what theyre talking about and they answer the phone and that's what counts.
We are achieving 38MBPS consistently and this is more than enough for video conferencing, tv and video streaming and all our needs.
Strongly recommend Talk Talk.

• Satisfaction
  5 stars
• Customer Service
  5 stars
• Speed
  5 stars
• Reliability
  5 stars

A long term customer and satisfied with the complete package bb and phone.

• Satisfaction
  5 stars
• Customer Service
  5 stars
• Speed
  5 stars
• Reliability
  5 stars

We recently moved (SW19 - London) so decided to go with TalkTalk.

As full disclosure, I'm due to be joining TalkTalk in the near future and decided it would be a good test case to see how it worked.

As TalkTalk is so cheap we decided to go with fibre. We don't watch TV so stream heavily, another reason for fibre

The router was sent to us about 1 week before the engineer, as I was told in advance, and on the day the engineer turned up. I suppose I was a little surprised that we'd booked the appointment 13:00 - 18:00 and he called at about 10:00 as he was in the local area, had made some changes at the exchange and asked if we could plug in the router to test. It was plugged in and everything was up and running instantly.

Since then we've had almost uninterrupted service. DSLs can be quite flakey, especially when first installed (again TalkTalk warned us of this in the first 10 days), but I've been pretty happy, I think it's gone down twice for 30 seconds or less. Multiple streams is no problem.

I've not had to contact TalkTalk's customer services so can't comment on them, but for me it's been so far so good.

I was previously with O2 before that was sold to Sky (where I stayed). On the whole that was a reasonable service, although I had a number of issues around my DD, including once where they took the wrong payment amount. It was also more expensive for a slower service. We'll see how it compares in the long term.

Before that I was with BT, where I did have horrible service.

• Satisfaction
  5 stars
• Customer Service
  5 stars
• Speed
  5 stars
• Reliability
  5 stars

the biggest mistake of life was leaving talktalk. They are reliable. the cheapest phone and broadband. I cant wait to go back to them. I changed to BT they do have the worst service. But talktalk are one of the best

• Satisfaction
  5 stars
• Customer Service
  5 stars
• Speed
  5 stars
• Reliability
  5 stars

Had talktalk a week and so far can't fault anything. Just a bit tricky to set up but I'm not an electrical/cable/wire person. No issues with broadband what so ever and TV package is really good. Was a bit unsure due to reading bad reviews but at half the price of other providers, can't fault it. Glad I changed. Plenty of good films on the cinema channel.

• Satisfaction
  5 stars
• Customer Service
  5 stars
• Speed
  5 stars
• Reliability
  5 stars

I cannot believe what rubbish people are writing here.
Before joining TalkTalk I got some very good feebdback by a work colleague and now I am with them from more than 2 years. Broadband is excellent, signal is always there and rarely drop. I opted for non fibre broadband but to me it looks it is actually a fibre broadband as it is quick, reliable and I have nothing to complain about. Customer service is OK and I think people get bad experience and frustration because they are not native British and there might be some language barrier but it is not a problem for me at the end the company manage to keep the cost down because they hire people ona junior or entry level with a minimum wage or so.
I would advise everyone to joy TalkTalk

• Satisfaction
  5 stars
• Customer Service
  5 stars
• Speed
  5 stars
• Reliability
  5 stars

I don't know why people moan about talk talk, I have a brilliant deal with unlimited broadband, unlimited calls 24/7 to landlines and mobiles, all for £18.95 with a Fixed Price for 18 months buzzing with it

• Satisfaction
  5 stars
• Customer Service
  5 stars
• Speed
  5 stars
• Reliability
  5 stars

So far very happy with talktalk fibre broadband.

• Satisfaction
  5 stars
• Customer Service
  5 stars
• Speed
  5 stars
• Reliability
  5 stars

Would like to give my feedback to the the engineer (Jason) who came by to install the line and made sure that I had my internet running. He was very considerate and helpful.

• Satisfaction
  5 stars
• Customer Service
  5 stars

I'm very happy. Everything is working great. Cheap and speed Internet. I didn't have any problems. Activation was very quick, and nobody was in my home, to turn on it, so that is very good, because you dont need to take day off in job to wait for service. No hiding charges. No activation fees, free router. The best broadband ! Thank you

• Satisfaction
  5 stars
• Customer Service
  5 stars
• Speed
  5 stars
• Reliability
  5 stars

We have been with Talk Talk for quite a few years. Only ever had one problem with out broadband, it turned out to be a broken cable out side our house. We contacted Talk Talk and received a text 4 hours later to say the problem was resolved. Brilliant customer services. We always had a close enough to the speed promised. 2 Years ago we upgraded to their fibre package. Simple and relatively fast process. although an engineer must attend, they wouldn't just send me the router etc. No problem though as the BT engineer turned up did his thing, even rewired the connection in the house to make sure it was decent cable etc. advertised speed is up to 38mbps, I haven't seen it drop below 33mbps since we have had it.

Best service I have had from a communications provider by far. Highly recommended and my family are slowly moving across to Talk Talk as well.

• Satisfaction
  5 stars
• Customer Service
  5 stars
• Speed
  5 stars
• Reliability
  5 stars

well all i can say is i have a great package with talktalk i had sky before and i will never go back, internet is much better and get much more for what i pay

• Satisfaction
  5 stars
• Customer Service
  5 stars
• Speed
  5 stars
• Reliability
  5 stars

Normally I don't write reviews but my recent experience with taltalk made Me write this one. I had been been Virgin for the past 14 years and they charged me a fortune! Signed up with talk talk despite all the negativity on the Internet and warnings from friends and colleagues to stay away from them. Came home from work one day and rang talk talk to cancel my order, the lady at customer services very professionally convinced me to try the talk talk services. Now I am pleased that I listened to her!! The engineer turned up 10 mins before the appointment time, I was live on broadband service within 1 hour. My phone line went live one day later and my you view box arrived which connected very easily using power line adapters and it's working fine! I was told my BB speed would be up to 38MB and I am getting about 35/36 mb which more than I need!
So far so good well done talk talk!!! And the customer service I got was amazing!! Thank you all at Talk Talk

• Satisfaction
  5 stars
• Customer Service
  5 stars
• Speed
  5 stars
• Reliability
  5 stars

I must be on a different Talk Talk to everybody else because I recently joined this company from another provider and I have the connection speed I am supposed to have with no outages at all.Its been a perfect 5 star experience

• Satisfaction
  5 stars
• Customer Service
  5 stars
• Speed
  5 stars
• Reliability
  5 stars

I've been with Talktalk for around 10 years for phone and broadband. To be completely truthful I have never had a problem with the products or service. They are always helpful and usually quick to answer a call (today at 13.40 it took 10 seconds to be put through to a real human being !) So,as with most review sites...complaints Usually get posted and happy customers are less likely to review ????

• Satisfaction
  5 stars
• Customer Service
  5 stars
• Speed
  5 stars
• Reliability
  5 stars

speaking with Barbara to day was good she sorted me out and was very clear to all the questions i need to know i was sorry i lost her feed back as i have another appoinment

• Satisfaction
  5 stars

Talk Talk are a Company that cares about their customers. I was given excellent service they were able to resolve my problem and I was highly impressed by the office staff who dealt with my difficulty the lady went that extra mile to resolve the problem that had occurred. I would have no hesitation in recommending them to my family and friends.

• Satisfaction
  5 stars
• Customer Service
  5 stars
• Speed
  5 stars
• Reliability
  5 stars

We have been with talk talk for over three years and have been more than satisfied
After a problem with the TV box we had a new one delivered in less than 24 hrs fantastic !!
Well done !!

• Satisfaction
  5 stars
• Customer Service
  5 stars
• Speed
  5 stars
• Reliability
  5 stars

I have been with Talk Talk since September 2014 and signed up to the broadband and phone plan. I had few problems and was happy with the service.

In December, I decided to upgrade to the 18 month Broadband, Phone and Plus TV plan at £9.50 a month plus line rental for 12 months. I explained to the agent that I was away for Xmas and they said that the TV box would be held at my local post office for me to pick up when I arrived home. I arrived home and had no tv box. I emailed the delivery company and did not get a reply. I also realised that Talk Talk had charged me just over £35 for the plan and emailed talk talk customer service who replied saying that the plan was £35 and if I wanted a discount then I should pay line rental up from for a year and then would get a discount on line rental.

Obviously I was annoyed and frustrated at this as the plan I had signed up to was the advertised discount price of £9.50 plus line rental for 12 months. I then phoned up Talk Talk (January) who told me that the half price plan had been cancelled for no reason but that they would renew it for me with the discounted price for 12 months on an 18 month contract and that they would refund me the difference. I also explained that I had not received my tv box and they said that I should receive it soon.

I then rang again around a week later as I could not see that my plan had changed and they said that the system would not let them change it to 12 months only six months and that I would need to ring up in six months time to add another six months on. I said that I was not happy with this and they said that there was nothing that they could do. I explained that I had still not received my tv box and they said that it had only just been sent and that I needed to be patient.

I then rang up a week later explaining that I had still not received my tv box that I was being charged for and the agent said it had been cancelled in December for no reason and that he would re-send it. I also explained that I was unhappy as I should have a discounted plan for 12 months and not 6. The agent said that he would speak to his manager and do me a great deal and came back offering me a discounted plan for five months. This is when I went high pitched and asked to speak to the manager as I should already be on a 12 month discount and he was offering me a lower time than the six months I was already on and the agent said I was not to worry and that he would do me a great deal without me speaking to a manager. The agent came back and said that he had put me on the 18 month contract for a discounted price for 12 months, re-sent the tv box and an engineer would be with me next Monday. Basically what I had signed up for in December. I phoned a few days later asking how the engineer was going to fit the tv box without a tv box as I had still not received it. The agent asked me if I wanted a tv box as it had been cancelled in December. I asked to speak to a manager who was very rude to me and asked if I wanted the tv box as it had been cancelled. Again I explained that I had not cancelled it and that I had been charged for a service I had not received so she gave me a £5 discount. The manager then put me onto the 'loyality department'. The agent re-sent me a tv box, put me on an 18 month contract with 12 months discount.... that was today. I'll update what happens.

In short Talk Talk are outrageous and have no customer service skills. They cancel your plan for no reason, cancel deliveries for no reason, charge you for a service you do not have and when you speak to a manager they are rude and transfer you to a different department because they do not want to deal with your call.

In general, I don't complain but this service had been so unbelievable that I have had too!

• Speed
  5 stars
• Reliability
  5 stars

Can't really comment on customer service as I've never had to contact them. I've had the faster fibre (38Mb) for just over a week now and haven't had a problem at all. After reading the reviews here I was worried about switching so have been closely monitoring the speed with regular speed test. Generally it sits at about 35-37Mb/s, I'd say about 95% of the time it's at this speed. Sometimes during peak times it dips to about 20 and once it went down to 14. Never had to reset the router and I get good signal to my phone all over the flat. Couldn't be happier that I switched.

• Satisfaction
  5 stars
• Speed
  5 stars
• Reliability
  5 stars

Had no trouble with the installation.All is working well Fantastic Price

• Satisfaction
  5 stars
• Customer Service
  5 stars
• Speed
  5 stars
• Reliability
  5 stars

I have found Talk Talk to be the cheapest and most reliable, never having a problem and managing to upgrade and getting a great deal! I had Sky which kept dropping the internet so found the next cheapest and has been great!

• Satisfaction
  5 stars
• Customer Service
  5 stars
• Speed
  5 stars
• Reliability
  5 stars

I get fantastic speeds day and night, roughly around 15Mb. The service is great and I use the forums rather than the phone if I need something. It gets done a lot faster. The price is extremely good value, and includes everything I need. I don't have any disconnections or cut outs, its always stable and there if I need it. Absolutely no problems.

• Satisfaction
  5 stars
• Customer Service
  5 stars
• Speed
  5 stars
• Reliability
  5 stars

I live in a rural area, and after looking through these reviews I've come to the conclusion that my talktalk fibre optic broadband must be faulty. I get just over 33mb which is only 5mb down from the 'upto' 38mb advertised, I am a mile away from the exchange in our village, not a problem. My phone connection has been perfect. I have the plus tv package. The YouView box that talktalk supply isn't the best, just ok there. I have my tv, blueray, Sky, YouView and my AV reciever plus my computer and multi mobile phones conneted to the internet 24/7 and not a hitch when watching films on netflixs, youtube etc. I must say the service, for me, is excellent. I've been with talktalk for over four years.

• Satisfaction
  5 stars
• Customer Service
  5 stars
• Speed
  5 stars
• Reliability
  5 stars

I have a great deal with phone included and the broadband performance is second to none. Never goes down and I can download at very fast speeds no matter what time of the day

• Satisfaction
  5 stars
• Customer Service
  5 stars
• Speed
  5 stars
• Reliability
  5 stars

Been with talk talk for years now, left BT as there service was terrible they limited my broadband speeds all the time and would not admit it. In the end I decided to switch looked around and not trusting any providers I went with the cheapest which at the time was talk talk, started with there adsl service wasn't quite as fast as what BT provided us but they didn't limit speeds at all so was very happy. Then I moved to another area switching my service to another house was super simple decided to go to fibre wanted the fastest they provided but the lady on the phone advised me that in my area the medium fibre was the fastest they could offer so it would be cheaper for the same service (was very pleased with this) since having there fibre still not throttling my speeds at all and has been reliable the whole time. Then Thursday last week my phone and BB stopped working, left it Thursday thinking maybe it will get fixed, Friday no joy so phoned up Friday about 5pm all automated just gave my phone number, they immediately diverted calls to my mobile. I didn't expect anything to happen over the weekend as I assumed it was a line fault, first thing Monday morning engineer turns up at the door and two hours later it's fixed. As it turns out it was BT open reach that had used my line for someone else's house. The only thing that talk talk could do to improve my service would be to get rid of BT all together (I know this isn't possible)

• Satisfaction
  5 stars
• Customer Service
  5 stars
• Speed
  5 stars
• Reliability
  5 stars

Be for I had the normal braudband and was getting 6mbps off peek and on peak I was getting 1-2mbps so I upgraded to medium sized fibre, witch instead if all copper cables its fibre to the green box down the road then copper cable to my house. Full fibre is no copper cables at all witch it better. but my medium fibre speed im getting it 32-38mbps off peek and at peek times like between 6pm and 9pm I get about 20-30mbps witch is plenty for me and no more buffering..so WELL DONE. talktalk you deserve this good review.

• Satisfaction
  5 stars
• Customer Service
  5 stars
• Speed
  5 stars
• Reliability
  5 stars

Excellent service, very easy to navigate into "your account" section, calling options and boosts very clear and easy to select.

• Satisfaction
  5 stars
• Customer Service
  5 stars
• Speed
  5 stars
• Reliability
  5 stars