TalkTalk Broadband Reviews
Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.
Recent Customer Ratings for TalkTalk
- Satisfaction
- Customer Service
- Speed
- Reliability
Based on 6772 customer ratings since 2019-04-03 (Show all time ratings)
Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.
5793 Customer Reviews for TalkTalk
| Reviewer | Location | Reviewing | Date | Ratings |
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Closed my dads account 78 year old and moved house, thru 2 months later took money from him being vulnerable, after complaints so so many calls agreed to refund and can’t get the money returned, they are by far the worst company in terms of customer services and complaints process, going to have to escalate complaint to ofcom |
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| Darren Harding | Staffordshire | TalkTalk | 2020-04-01 | |
I have just become another hapless victim of these utter cretins . I can't go into the ins & outs of it all because I think I might lose it so suffice to say every horrible thing you've heard is true . I wish two things , that I'd never heard of them & that I'd checked out the reviews here first before I signed up . Review first folks , always review . |
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| Gary kitson | Gillingham | TalkTalk | 2020-03-27 | |
I have waited six weeks to have broadband installed and it just hasn't happened. Two engineers have come to the house (and one just didn't arrive) and not done the work and then I've received messages saying they weren't able to because I was out. The helpline is anything but helpful, they put you on hold while they speak to openreach and then tell you wrong information. You then get passed from person to person, again, with wrong information being shared so you spend most of the call correcting people. There is nothing about TalkTalk and the service they provide that I would recommend to others. I eventually filed a formal complaint only to be told this would be closed when I told them I would be going to another provider. DO NOT USE THEM. |
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| Sam | Bristol | TalkTalk | 2020-03-26 | |
not great internet is slower than it should be, and goes off quite a lot,how ever on the plus side,when logged in to your account you can do a speed test,and get a breakdown off the results. |
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| Jane Ellis | STOURBRIDGE | TalkTalk | 2020-03-21 | |
Absolutely pathetic. Terrible service, terrible customer service, and broadband is a joke. Not once since joining have we got what we pay for. Ring customer service up for help and end up being passed around and each give different answers. Trying to double charged now even though they confirmed over the phone that it had been paid already. To quote "the money was successfully taken but there is insufficient funds in your bank to pay the bill"????? |
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| Gabby Ward | Mansfield | TalkTalk | 2020-03-20 | |
Recently had a problem with stability of connection which caused speeds to drop. Your service enabled me to monitor the position and also show the Openreach engineers when they visited. I am not saying they didn't believe me but so much easier to show them the speed check history visually. |
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| Terry | Cambs. | TalkTalk | 2020-03-20 | |
Like most providers, it is only when it goes wrong that you realise how good or bad a company is. In six months I have had two major outages. One for ten days, which required three Openreach engineers to come out before the problem was solved. The final one, a more experienced chap, found the line fault that had eluded the others in about five minutes. The second time I was without internet for a week, because of a coding error at Talktalks end, which meant I was only getting a scrambled signal. When trying to get back online I found that the router I had, a Netgear, which was originally supplied by Talktalk, was no longer supported by Talktalk, so they tried to charge me for a new one!!!! Eventually they relented and sent me a freebie, as they should have done. I use the Hotmail interface as my 'client' email, and have my own domain name connected to my business and website. The break in broadband connection caused severe disruption to all the settings around my email, and took days further to sort out. I will say that some of the support staff did their best and were genuinely helpful, but others just could not be bothered, and at the end of the day all of them have their hands tied by a poor company. At the moment I am trying to get early release from my Talktalk contract, so I can move to a decent supplier. |
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| M A Roberts | Surrey | TalkTalk | 2020-03-20 | |
Talk Talk sale man was lying on the deal, he told me I will have £105 voucher once I sign up the contract. he gives some discounts extra. actually £105 only I sign up online, I have asked him many times about his offer. because friend told me talk talk is really bad service. but sale man said it is good deal, I will get £105. I made complaint. they contacted me but still no £105 . only £40 on rental. it is really really bad, lying on the customer. I suggest if you want to sign up with talk talk , please do not trust any salesman. this company employee do not have any integrity. how can you trust them !!!! |
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| christina | aberdeen | TalkTalk | 2020-03-20 | |
-1 in my view!! Worst service I have ever received! Cancelled my home move and a renewed account twice and then expect me to go through two credit checks because of THEIR mess!! South African call centre BEYOND useless with people who can’t even spell!! Waiting, after 6 weeks of not having broadband, to have a CEO management complaints member to ring me! Now can’t get broadband through another provider due to 3 credit checks put through by these fools!! Wait for over an hour with no resolution! Have made over FIFTY calls since 27 January with still no help!! |
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| Renee Broughton-Johnson | Cheltenham | TalkTalk | 2020-03-17 | |
Tried to sign up via uswitch which had a £100 voucher offer. Transferred to the TT website where I fill in all details and and get to the point where it tells me to wait for direct debit details to be verified. 10 minutes later I am still waiting so start online support chat. |
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| Pat Jones | Hants | TalkTalk | 2020-03-17 | |
Terrible constant intermittent faults followed by days of no internet at all. Customer services non existent had a complaint open now for 14 days no response from Talk Talk |
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| Richard Marsh | Chelmsford | TalkTalk | 2020-03-16 | |
Very poor customer service without internet now second week, promised new router in fact promised twice , nothing arrived .I am very dissapointed and when I said then I want to cancel my account they said it will cost me 150.00 pounds!!!!The customer service and the technical team are not prepared at all, and not supportive not to mention the poor quality calls .When I will be out of this contract I will never make anything with Talk Talk |
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| Nora Molnar | Godalming | TalkTalk | 2020-03-13 | |
8 months of internet problems, 6 engineers requested 4 actually came out and still not fixed, 8 months of phones calls empty promises, not sending equipment, the latest 2 engineers not turning up, still charging full price for a crap service, not even being offered reduced rate until fixed. Owed 8 months of compensation going elsewhere for a reliable service!!! |
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| Dan | TalkTalk | 2020-03-09 | ||
Speeds and connection has been good for a month, however we suddenly lost internet and lodged a fault with TalkTalk. They informed us on Friday that the issue was being worked on, then on Saturday we were told that an engineer is working on the issue, and would contact us between 18:00 and 21:00 for an update, which never happened. On Sunday we were told the issue was being worked on and would be fixed by 18:00, and then we were told by a different advisor that infact noone was working on our issue and that openreach does not work weekends (a lie), and that they would start working on the issue on Monday, to be fixed estimated Wednesday. This is unacceptable, and considering BT would fix issues straight away (including weekends) even though both providers use the openreach network, it seems you pay for the cheaper price by having useless support and terrible service. A total of 6 days without internet is costly and damaging for business, so I'd recommend paying the extra tenner a month for a competent provider. Disgraceful and useless service from TalkTalk. |
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| Tom | Telford | TalkTalk | 2020-03-08 | |
using internet, since I signed up with you and a package that included a landline, the service has been awful, I have a monitor screen in a LG TV connected through the Ethernet and a cable from the box and port. The screen eventually allowed me access, however, it takes forever for the talktalk screen then the youview screen to go, I am supposed to have access to basic tv, I would have expected to be able to utilise the few tv channels such as bbc iplayer, itv, channel 4, and channel 5 ... nopt the bloody stuff you allow, some childrens channels and subscription. I am not interested in , I am interested in free tv.... basic... like back in the 1960's when you paid for a tv licence, and with now paying for the provision of broadband and wirless. the tv channels should be automatic ... when switching on, and off..... without having to wait ... whats the point of a speed in my internet when it takes so long to download the bloody start, whats the use of having a remote control when the bloody control cant access the specific channels - basic channels, why cant talktalk provide a decent - easy to access internet tv.... I choose 'guide' and switched onto bt sport x2 - bloody typical cannot get rid of it it remains on the screen now, I have no wish to pay extra of the sky and other 200 channels - that are **** |
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| pauline mccusker | westbourne bournemouth | TalkTalk | 2020-03-04 | |
Awful experience. SO much money orientated and NOT caring about customers. |
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| G | Bristol | TalkTalk | 2020-02-29 | |
This is the worst internet possible not worth the price I would rather use a phone hotspot. |
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| Worst ISP | England | TalkTalk | 2020-02-28 | |
I've not been a TalkTalk customer for nearly under 2 years and I now start recieving letters from Debt collectors demanding payment for £35 as TalkTalk have sold on my account... I was out with my 18 months contract when I switched 2 years ago and to my knowledge made my last payment when I switched. I raised a complaint with TalkTalk and i initially got a response apologising saying a manager would contact me in the next 3 days. As this didn't happen I phoned them from the number in the email as they had stated this would be the quickest way to get an update to my complaint and this is where the fun begins... The incompetence of the Indian woman I spoke to (who took a good five minutes to even take my name) and kept requesting my name and postcode after every question, told me she could not assist me, refused to take my complaint reference and told me to contact the debt collection agency. Furious at this point I repeatedly tried to explain I was calling for an update to my complaint and she just kept repeating "take the number". Put me on hold and came back several minutes and told me to take down the number again... When I asked to speak to a manager and asked her name she then tried the age old "hello, hello?" Could hear laughing in the background and them she muted her phone, forcing me to hang up after 27 minutes of nothing. I responded to the original complaint on Monday and have still not had a reply so will be escalating to CISAS. I'm not even a customer and I'm having to deal with this! Their customer service and broadband are truly awful wouldnt deal with this company if they paid me! Avoid at all costs. |
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| Rhys | PENICUIK | TalkTalk | 2020-02-27 | |
I have been paying for fibre optic with a guaranteed minimum speed of 54 only get 16 at best even tho they take money with new contract!! Every month today l complain and they ask me would l like to renew my contract! Again and get fibre? I tell l have been paying for fibre for the last year ! They say if l want to leave l have to pay a fee. I want my money back l have told them as l have been charged for a service l haven’t received! FROUD springs to mind and then cheek to ask me for more!! See you in court talktalk |
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| Mark kemp | Worcester | TalkTalk | 2020-02-26 | |
Ordered broadband and tv. Router never turned up. Installation team didn't turn up 5 times. Cancelled within 30 days and went to sky yet talk talk continued to charge me even though I had no products from them. This continued over a year and stopped. Now 5 years later they are pursuing the best through a debt collection agency for a service I've never had. Stay way away from talktalk. Nothing but poor service dreadful installation and impossible to get anything resolved. |
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| Gareth smith | Swansea | TalkTalk | 2020-02-26 | |
Just awful. I was to get faster fibre fitted as I was having real problems with buffering on my Amazon firestorm, tablet, laptop etc. I waited for 5 hours, however the |
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| Mike | Dunfermline | TalkTalk | 2020-02-25 | |
Dire customer service. Call centre based in South Africa. Cant handle anything complicated. Perfect illustation of the "computer says no"saying to queries. Broadband very average. They tell you what characters to use in your password. This wouldn't be neccesary if they looked after your Data securely. Counting the days to contract end |
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| ken end | wales | TalkTalk | 2020-02-25 | |
Crap from start to finish nothing but messing me around then lost internet for 10 days messed around with engineers today has been the final straw they have basically stole £65 extra on this months bill refusing to refund me due to their error have just switched to a new provider tonight but would steer clear these are out to steal from you |
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| Alex carr | Wirral | TalkTalk | 2020-02-24 | |
Really disappointed, avoid that scam. They based how to trick you by taking money for late payments or office fees. Disgusting. TALKTALK NOW I'M FREE OF YOUR SCAM , AND REALLY FEEL SORRY FOR EXISTING CUSTOMERS. TALKTALK YOU NEVER EVER HAPPENED AGAIN. |
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| Krzysztof | Stafford | TalkTalk | 2020-02-24 | |
Talk talk is the worst internet and service provider in the UK. Avoid them at all costs. They flat out lie to you to convince you to sign up and once you're trapped in a contract refuse to actually provide the service you were promised or even try and help you. A customer service manager kept shouting at us telling us it was our fault our service was cut off and called us stupid. I am autistic and she continuously talked over me and refused to listen to what I was saying, which caused me to break down. The service is inconsistent and don't expect anything more than the bare minimum speeds they specify, they never actually hit the mark you sign up for. For me it was quite literally a painful experience dealing with talk talk, we are genuinely excited to never have to deal with them again! |
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| Kitty | London | TalkTalk | 2020-02-21 | |
Internet does not work at all and Netflix was not working from the very start, saying there is no Internet connection. We have only been with talktalk for a few days but to cancel we have to pay the full price for the whole year. |
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| Julija | Northampton | TalkTalk | 2020-02-20 | |
Where to start? It has been SO awful, that even the process of trying to leave TalkTalk has been incredibly distressing… |
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| Pineapple | Norwich | TalkTalk | 2020-02-19 | |
Omg worst company ever!!! Was t told about my renewal so they just went ahead, I’m paying for 68mps and getting 37 |
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| Shelby | London | TalkTalk | 2020-02-18 | |
I am only here to advise anyone who is considering signing up to talktalk not to. This company is by far the worst internet provider for numerous reasons. I have been paying for a service which in return didn't provide what it was meant to and I genuinely feel like I've been swindled out of my money. Please avoid giving your hard earned money to this company. |
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| Lee | London | TalkTalk | 2020-02-17 | |
It's an absolutely joke, I so regret choosing this company over another one, the overall quality is so poor |
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| Alexandra | Nuneaton | TalkTalk | 2020-02-16 | |
Was with Talk Talk for many years before moving to France for 7 years. On return I thought I might as well return to them. Wrong move. Internet drops off many many times a day. Had issues the other day as I couldn't reach a couple of sites I need. I realised that it was Talk Talk's problem as I couldn't access via my laptop, my husband's laptop or my phone. Was told to contact the sites as it was their problem. While on the phone I tried using my mobile data via O2 and surprise surprise reached the sites immediately. They took my virus alerts off and I was able to access them. The same day I phoned again as the speed was of little use, like old dial up. I was told it was my devices !!!! So, got on to BT and am changing over on the 27th and can't wait for that day to come. All in all I spend 4 1/2 hours on the phone to Talk Talk before I couldn't bear it any more. If you want to be diagnosed with blood pressure then a 6 month period of being with Talk Talk is recommended. |
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| Alison | Burscough | TalkTalk | 2020-02-16 | |
I really can’t give them any stars - they are the epitome of a pathetic excuse for a broadband provider. Customer service is a waste of time and their Superfast fibre broadband is at best useless. Try advertise up-to 79 Mbps and yet we consistently get at best dial up speed. The worst internet provider ever in the history of broadband providers. At least Dick Turpin wore a mask! |
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| Peabo | Manchester | TalkTalk | 2020-02-15 | |
Since 2013 Talktalk have been overcharging me for a line and broadband on a rented property. In brief, we were suppose to be provided a 10meg line and I now understand from all the tenant complaints and learning about speeds that we are receiving 2.4meg which is extremely bad in todays terms. |
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| Neil Chadha | Leyton london | TalkTalk | 2020-02-15 | |
Joke company. The most unreliable wifi in the UK. Wifi disconnects several times every single day for a while. Do not trust them. They are unhelpful and arroguant! Stay away from them. |
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| Blaire | Aberdeen | TalkTalk | 2020-02-14 | |
If you can avoid them better. Use virgin for equivalent services simply cheaper, more speed, and reliability. No customer services arrogantly run company, time will tell but this company will fail rip off rip off rip off. |
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| Tony Wise | Reading | TalkTalk | 2020-02-13 | |
A disgusting level of incompetence from start to finish, avoid like the plague |
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| J Henshaw | Derby | TalkTalk | 2020-02-13 | |
I have no words to describe this company. Often the speed drops below the guaranteed and frequent deficiencies in the supply of internet ... By calling the helpline every time they have to restart the router. I am glad that I moved to another company ... |
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| Adam | Eccleston | TalkTalk | 2020-02-12 | |
Disconnects all the time, completely unreliable, speed 3 times lower than what we are paying for, terrible/unhelpful/slow/no customer service, faceless organisation that doesn’t care about its customers at all |
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| Dee | London | TalkTalk | 2020-02-12 | |
Broadband patcy and often didn't work on my phone. When a promotion ended they didn't tell me it would double the bill and rolled over the contract for another 18months without me knowing. |
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| Milo | Coventry | TalkTalk | 2020-02-12 | |
This company is in my opinion run by gangsters,or at least they act like them. Today when after spending hours sorting a faulty broadband connection via there overseas call center, they finally traced the fault over the line to my BT wall mounted connection box. Its seems the boxes built in filter has developed a fault.They then said that I needed an engineering visit and it would cost me £40. I went ballistic pointing out that the box has nothing whatsoever to do with me and is from BT as part of the line rental. They then had the audacity to say that I had somehow broken the box. The wall connection box is in perfect external condition and lives behind furniture in my study. They have now agreed to to a free visit after I turned nasty. |
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| Chris | High Wycombe | TalkTalk | 2020-02-11 | |
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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
