TalkTalk Broadband Reviews

Avoid at all costs....
Avoid at all costs....
My 18 month contract ends February 2021 and all I could ever get was a maximum of 2.1 Mbps download speed .... Upload speed 1 Mbps...

I'm letting it ride...
Talking to the customer service team on many occasions did not go down too well.....all they do is send out engineers... (Plusnet)....and give you another router...with the promise of a speed increase....

I could go on.....

Trust me........
.....Do not....

.............DO....NOT...... Go with talktalk.


You will regret it.

I was miss sold my contract, under the understanding that I was getting up to 11 Mbps...

Anyway I'll leave it to who ever reads this to take this as a friendly warning....

Do not join talktalk.

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  1 star
• Reliability
  1 star

Very disappointed with talk talk of late . Wrong or missing equipment sent for upgrade left us without Internet for almost a week. Now for a second time we have no Internet. Never known anything like it . Am sure I will still be charged full price though despite not being provided with a full service . How does this happen ?? Its 2020 not 1999! On dial up . Ridiculous for such a large company . Will never recommend them.

• Satisfaction
  2 stars
• Customer Service
  3 stars
• Speed
  3 stars

Absolutely disappointed, with the service. The internet would be if correct speed for few weeks and the connection drops and the speed is so slow that you can't even load talk talk.help website. Customer service wants to upsell their products

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  1 star
• Reliability
  1 star

Service gets 1 star only because I cannot select 0.
Because they were using my old email address - after I told them not to - TalkTalk failed to request my DD payments (blaming me when my account shows the DD as set up) then cut off my DD without a text or letter to tell me the situation. Logged all of this with their 'service team' who were obviously powerless to do anything. I then emailed my complaint to the email address given to me by them for this purpose. Not only do they not respond to such emails, they send a standard response asking for me to contact the service team. What? Round and round and round we go. I'm stumped now.

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  3 stars
• Reliability
  3 stars

Absolutely shocking! I wish I could rate 0 stars because they're abysmal. Me and my partner signed up for talk talk with our first house. We recieved our router and an email saying we were live so my partner set up the wifi - no connection. We attempted to contact them and the only response we were given was that there were technical issues in our area- no "we will sort this out for you' or 'this will be resolved by...' so we decided to cancel our package WITHIN OUR COOLING OFF PERIOD. Yet they are demanding money for a bill from us when we recieved no wifi, our tv packages are not set up, we cancelled in our cooling off period and the customer service was tragic! Absolutely disgusting! Would not recommend. Money will be better spent elsewhere.

Took up the offer earlier last month - free Amazon Prime and broadband fibre for £25.50 per month. Oh they were quick to send out the equipment and the set up was pretty straight forward. Then..........once they have got you tied in........it all then goes wrong.... My broadband is either not working, has poor upload/download speeds averaging at 8 to 12 mb and I have spent hours on the technical webchat. Totally useless. Two engineer appointments booked, waited in on both days between 0800-1300 and no one turned up! Then they have the cheek to send texts to say the engineer has been!!!! Incredulous!!! If you want to introduce stress and wasted time into your life Talk Talk are the company to go to. Terrible - don't be conned by the special offer. I still have no broadband with TalkTalk, ANOTHER third engineer slot is booked for 1st October (let's hope it is third time lucky!). If you want to throw money and time down the drain.......you know where to go to! TalkTalk are treating customers with such disdain, disregard and lack of care - again don't be conned..............

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  1 star
• Reliability
  1 star

If I could give less I would. So after signing up for and paying for TalkTalk’s WiFi they managed to set up a direct debit... that’s it! The day of my “go live” date no engineer turned up and I hadn’t received either my welcome pack or the router I was supposed to have gotten days before. The explanation was that the engineer required extra parts and they would call me the next day to let me know what was happening. They did not but when I called them I was told that they had cancelled the account because it had timed out because they had failed to order the engineer the parts they needed on time. Meaning I would have to place a new order with them (at my own expense) which would take another 14 working days. No offer of any form of compensation and although I was told that they “understand” I only got an apology for the inconvenience not their gross ineptitude. After speaking to them over the phone and asking to be transferred to a manager I was instead passed to another rep 3 times before eventually being transferred to a manager who offered precisely nothing but promised that if I took out another order with them they’d monitor it to make sure they didn’t screw up again and that they’d get the sales team to call me in 10-15 minutes as he couldn’t transfer me directly. 45 minutes later I took out a contract with BT as I still hadn’t heard back and had my problems sorted in less than 12 hours. If TalkTalk ever bother to get in touch with me again I’ll give them an ear full but I suspect they value their customers so poorly they won’t even try!

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  1 star
• Reliability
  1 star

Broadband on and off, was told by their tech that the wiring in the house needed replaced if we want the speed guarantee'd! Changed to BT and nothing needed changed and great speed so won't be returning

• Satisfaction
  2 stars
• Speed
  2 stars
• Reliability
  3 stars

I ordered Talk Talk 27th Aug after checking they could provide services in my area after I moved. They gave me a go live date of 11th Sept so I booked the time off work as I can't work from home without the broadband.
Its now 14th Sept I have contacted Talk Talk 5/6 times since the 11th. I got cut off from the chat online then I just keep getting contradicting stories from everyone on the phone. One told me there was an issue, another told me I was still going to receive the equipment Fri (11th even though the phone call was after 5pm) and it never showed and I never went live. 2 others I have contacted 1 told me the issue was being resolved by openreach on Friday to go live today (Mon) STILL NOTHING. So called again and have been told that its going to take 2 days for Openreach to sort there bit then ill get my equipment Wednesday.

Not once did I get any communication that there was an issue by phone or email, i've had to keep calling them after none of there stories actually come to light.

I've been promised call backs and don't get anyone call me, i've been told ill get a text but don't get one. Its absolutely shocking service. Passed from pillar to post, being misinformed from EVERY customer service representative/order representative I have spoken to.

All you get is "sorry we'll update the system" every single time.

Its so frustrating!!!! Its like one person don't know what the other is doing.

There's no customer service, there's no correspondence from them.

If I don't get sorted by Wednesday I will cancel! I would rather pay more expensive and get any sort of level of service then none whatsoever like I have been getting!

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  1 star
• Reliability
  1 star

Been with Talktalk for a year now and the worst service I've ever recieved.
First of all, I did not get the speeds they 'guaranteed' despite living in an urban area.
Then Internet kept dropping out randomly, i reported it, they said it was fixed but wasn't... 3 times! they eventually fix it after a couple months of the issue.
Then they prematurely disconnect me causing me without any Internet for a week during a pandemic when I'm supposed to be working from home!
I called back up to get this reconnected and said it would take 10-14 days, cannot do it any sooner.
I asked to speak to a manager and was refused! Flat out refused! They even told me I was lying about what happened and they weren't in the wrong!
Dismissive and flippant attitude from their customer service team, did not even try to keep to their promises at any point.
I've left them now and won't ever be going back.
Absolutely disgusting!
Save yourself the hassle, go to ANYWHERE else!

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  2 stars
• Reliability
  2 stars

Thinking of signing up with TalkTalk?

DON'T

two cocoa tins with a piece of string might be preferable.

• Satisfaction
  2 stars
• Customer Service
  1 star
• Speed
  1 star
• Reliability
  1 star

I would only recommend Talk Talk to those that have done me wrong. I've spoken to 17 people and have spent countless hours engaged in telephone calls and live chats, going round in circles, explaining the same thing over and over again. So frustrating that a company so bad is able to continue trading. I reported a broadband issue in March and it was fixed at the end of August. Sick of speaking to people uttering scripted answers and issuing empty apologies whilst expecting me to pay for it. I would urge anyone considering signing up to Talk Talk to think again - it won't end well.

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  1 star
• Reliability
  1 star

Connection drops daily and for hours at a time. Very unreliable.

Their tech support is useless. Insist on going through home set up, which takes an hour or so, every time you speak to them even if you've done it an hour earlier with someone else.

They do not resolve the problem when this inevitably does not work.

Disconnecting is painful. TalkTalk attempts to coerce you into agreeing to additional terms at disconnection. They bill and charge a full month despite knowing your disconnection date - an strategy to keep hold of your money for longer.

I tried to make a complaint about this. So far, their complaints department has simply ignored my complaint points - two replies from them so far with no attempt to respond even to defend their actions.

Overall appalling. I've had 30-40% down time with no connection at all, and some of the worst customer service I have ever encountered.

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  1 star
• Reliability
  1 star

A couple of times a year some problem I think common to all providers. Last time a problem on Friday with broadband not working at all, brilliantly solved the next day on Saturday.Customer service contacted in chat.

• Satisfaction
  3 stars
• Customer Service
  3 stars
• Speed
  3 stars
• Reliability
  3 stars

The worst network in the whole wide world! They have no respect for their customers. They have bad communication skills and can never sort out a problem. They charged me for a service which they never provided. They took money from my account for a service that went live for only 24 hours. They then cancelled my order and asked me to reapply for it! Total and utter incompetence at it's best!

Please do not even consider this company for any type of service. Despite their broadband not being fit for purpose, this will be the least of your issues with them. Online services are not fit for purpose and customer support outsourced abroad. So avoid this company at all cost otherwise you will end up paying for an abysmally substandard service with no access to any form of communication in order to rectify this and no ability to cancel an unsatisfactory service. Piss poor company in every respect

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  1 star
• Reliability
  1 star

After being a member of TalkTalk for over 20 years and actually quite happy with their broadband service only to find out that they have been over charging me for years!

Recently, an incident happened where the gardener accidentally cut our phone / WiFi line. One would have thought this was bad luck but in hindsight its a blessing since it has brought to light the awful customer services that TalkTalk has and how they don't actually look after their existing customers. Any reputable and good company would see their customers as an asset and work for their well-being but not TalkTalk - this company is just here to rip you off.

I am actually loathed to giving any stars above - but without giving 1 stars I can't submit this form!

AVOID AT ALL COSTS!!

WORST ever broadband supplier . Not even worth leaving a review . Have since switched to BT which is a MILLION times better and will NEVER go back to TALKTALK . They even SCREWED me for £75 for leaving them after 4 years , thanks for nout TALKTALK .

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  1 star
• Reliability
  1 star

I have had several episodes of having no broadband. On one occasion for six weeks.
I have been on the phone for over an hour on many occasions trying to get through to customer services
When there is an issue with them understanding what you are saying, they simply put down the phone.

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  1 star
• Reliability
  1 star

Awful from the start. Messed up my installation and actually cancelled it instead of changing the date leaving me without internet for months.
Connection speed of only 3mb yesterday!!
Ive paid got a kids boost tv package and havent recieved any working kids channels for 2 years. Also paying more than any of their advertised plans and getting hardly anything for it!
Dont get TalkTalk! Worst choice i made for internet providers

• Reliability
  1 star
• Speed
  1 star
• Customer Service
  3 stars
• Satisfaction
  1 star

Worst broadband supplier I came across, avoid at all cost.
Customer service is not existant.
Still have problems to cancel with them, even that is not easy.
Don't get into cheap, but very deep trap.
This is a genuine review, don't even think of falling to that....
Please avoid, go somewhere else

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  1 star
• Reliability
  1 star

Overall a very bad broadband. Every 5 - 30 minutes my internet stops working and spikes to 1000ms whilst I'm playing a game. It's very frustrating. It took me about 50 seconds to load this page because the internet is literal dog ****. Today I can't even play any games or load youtube without waiting 2 minutes. My ping is 200 - 1000ms.

• Satisfaction
  1 star
• Speed
  1 star
• Reliability
  1 star

Literally every 5 - 10 minutes my internet has a problem. The wifi stops working and whilst I'm playing a game my ping spikes to 1000ms for about 10 minutes which is frustrating. Today, I can't even play a game because I'm always lagging 200 - 1000ms. X

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  1 star
• Reliability
  1 star

I am so feed up with this company. I have been customer for more than three years and they still act on the same way than the first day,so witch I thought that could be just some mistakes from this internet provider company it is actually rutinary behaviours to confuse people and sell their products.

Yesterday, I spend more than two hours in a chat conversation explaining my current issue witch is that I depend on the installation of my broadband and also a upgrade of it otherwise I will lose my job to witch they did not respond accord at all to the gravity of the situation,the person at the other side of the chat would agree with my certain term for the new contract and then on the moment of closing the contract he will change everything trying to make me start a new contract of 18 month and not considering at all the need of an immediate service a need, witch on my opinion it's a clear intent of confusing the customers and trying to scam them. After realising this I would ask the person to put me through a supervisor several times but he didn't want to do it answering back with questions of another nature, once I got hold of the supervisor and after talking with him for a while He give exactly the same treat and at the end this person stop answering for 15 minutes waiting for the time they close the chat. I consider my self lucky to have a minimum of English to realised what they were trying to do but I can imagine foreings as I am or people of the third age buying for all this and when it happened we are completely powerless as the big companies like this one's will never lose against the people that contract their services.

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  3 stars
• Reliability
  2 stars

Worst UK Internet provider by far. When we moved, they cut off our internet 4 days before we had scheduled it in a phone call. They owe us £50 but only (eventually) refunded £17, after infuriating and pointless phone calls and chats.

One of the worst company's ever. There customers service is disgusting and non existent. There service is poor and there where constant drops in connections and various other issues. When our contract finally ended we moved to a fabulous new provider (there are many to choose from these days) however talk talk didnt end our contract and have now sent bailiffs after us for £40. If you want a life full ofnhassel and crap join talk talk broadband!

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  1 star
• Reliability
  1 star

The Worst ever network.My contract ended on May 7th and I requested via talk talk chat team to cancel my contract by April itself,but itnot cancelled.Then they said its my fault as I didn't call customer care.It was a joke that their customer bcoz their customer care was not opened.Is it my fault???Then they sent me bill of £34. I paid and said to cancel.They cancelled it and sent me another bill of £30(am not using talk talk from April2nd,but still bills coming because of their irresponsibility)as final bill and the mail says I need to renew my service to fix the bill. what a joke on this earth. They are looters. My experience with their network was very bad. not at all I get a good service throughout the year and am still paying even though am not using it. The worsssst customer service and company ever..
I don't want to even think about this service..

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  1 star
• Reliability
  1 star

Please stay away from TALKTALK. I have used broadband internet in several country but TALKTALK is the worst company I have ever dealt with.Very very slow Broadband. They charged me for several reason. Be aware 1 mouths before your contract end cancel your account otherwise you still need to pay them.

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  1 star
• Reliability
  1 star

Worsted company I have ever dealt with. Emails to them BOUNCE. They will not talk to me over telephone. They have my name and send emails to someone else. I have auctioned small claims court writ. I cancelled our account on 20th march. They still say they have not received anything from me. DO NOT USE THIS COMPANY YOU HAVE BEEN WARNED.
D ALEXANDER BRUNEL WINE BAR CLIFTON BRISTOL.

• Satisfaction
  1 star

Very Slow Broadband 1-3mgb/s with frequent drop out points. Initial view from Talk Talk was it was BTOpenreach despite the fact the phone line was working - then shipped out a new router. 5 weeks and fault still not resolved. Interestingly Vodafone 4G hotspot gives up to 25mgb/s .... save yourself the hassle go to the solution...

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  1 star
• Reliability
  1 star

We have been with TalkTalk for over 8 years, in 2 properties. I can say that the contracted speeds are nearly always maintained and their service is excellent.
The only problems we have is that (1) the Customer Service staff on the phone seems like they cannot deviate from their contact script and quite often English must not be their first language. However, over the years I have found that the best way to contact them is through the on-line chat. It gives both sides time to think what needs to be communicated without getting heated. (2) We live on the sea front and the Openreach distribution point gets the very strong winds and rain which have been known to disrupt the service.
I lost the Internet completely at the beginning of July 2020 and an Openreach Engineer was round two days after reporting the fault (on the Friday). He said that the fault was in the overhead phone line and would be back the next Monday to replace the line. He couldn't do it there and then as it was a two man job. The phone line was replaced with minimum mess and disruption.
Well done TalkTalk and Openreach.

• Satisfaction
  5 stars
• Customer Service
  4 stars
• Speed
  5 stars
• Reliability
  4 stars

The worst experience I have ever hd with a broadband supplier. I stupidly opted for an 18 month contract with the quality of internet connection and poor speeds meaning I spent hours trying to get out of the contract with TalkTalk representatives constantly finding excuses not to honour my contracts minimum speeds (not to mention I seemed to be hung up on frequently prompting the call process having to restart)
Eventually I gave up on the whole process and just lived with poor quality internet but even after my contract they made cancelling exceedingly difficult with having to call on specific days and go through a gauntlet of different people just to escape their ineptitude.

I absolutely would never recommend this service and it needs completely rebuilt.

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  3 stars
• Reliability
  1 star

I changed from Vodafone to TALK TALK, my broadband worked from the start and is providing everything I need, no problems at all, they are a very reliable Company, they do provide a good service, I wouldn't go anywhere else, stay away from Vodafone

• Satisfaction
  5 stars
• Customer Service
  3 stars
• Speed
  3 stars
• Reliability
  5 stars

So rude customer service. Send a engineer a month before ends of contract. Lied i booked it. Later on lied engineer want from talktalk. San from customer service already put complaint for him. Rising voice for 56minutes of phone call. 25mb/s speed instead of 70 promised. Never again. I have back to sky. Thank god for that.

absolute joke. engineer was meant to come and fit a new broadband line today and they havent showed up. no one has bothered to contact us and now after speaking to someone for half an hour the staff are now being rude and disrespectful towards myself and my son who is trying to handle the situation on the phone. i work night shifts as a key staff worker and have not been to bed as i have been waiting for the engineer to come and fix the broadband. i would like to be contacted and speak to someone who isnt a moron and can handle the situation that your staff have put us in. i am already owed money from the many countless mistakes that you have made during the 2 years that we have been loyal regardless of the mistakes you have made

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  1 star
• Reliability
  1 star

Worst company I have ever dealt with. Intermittent service and slower than minimum promised speeds on a regular basis.

I now speak to their useless customer services team on a regular basis (daily....sometimes up to 3 hours) to only get the same issue over and over.

Pretends to care about the customer but when questioned with logic always seem to try and find an excuse to end the call/chat by promising a manager will call. Surprise surprise no call ever comes through so as a customer you are back at square one calling their useless team again. Its an endless loop with no route to solution.

I am now waiting until I can cancel their contract which will take me another 30 days. honestly the worst service I have ever had and I have flown Malaysian airlines.

• Satisfaction
  1 star
• Customer Service
  1 star
• Reliability
  1 star

Horrendous customer service experience. After spending 10 mins over phone just to verify account, spending another 15 mins to conduct some test , the customer service says "their" systems are down and I should call back in another 2 hours. Asked to transfer to cancellation team and then put on hold for another 5 mins just for some one else to pick up the phone. Horrible IT set up for an internet service provider company.

• Satisfaction
  2 stars
• Customer Service
  1 star
• Speed
  4 stars
• Reliability
  1 star

We were with BT who were hopeless so changed to Talk Talk . I am a retired doctor and live on a farm about 200 meters from Main Road , All services are poor or non existent, but the Broadband is completely hopeless , maximum I have managed is 0.5 MBPS Download , 0.3 mb Upload from a normal phone wire . It is impossible to surf the net etc . Only thing we manage is email and WhatsApp . Nothing

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  1 star
• Reliability
  1 star

If I could rate them lower I would. Not has my WiFi work in months, tried contacting them a millions times and they’ve said I can’t get my money back before I didn’t tell them there was a problem? WHEN ITS IMPOSSIBLE TO. DO NOT USE TALKTALK

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  1 star
• Reliability
  1 star

I moved into a new house and waited 4 weeks for someone to install the broadband. no one showed up. no one in customer service would assist me or rebook a date to have someone come. they even lost my order number in the system. i have never dealt with worse customer service in my life

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  1 star
• Reliability
  1 star