6,096 Customer Reviews over 153 pages
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- Location
- Bristol
- Reviewing
- TalkTalk
- Date
- 2021-04-19
- Comments
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No internet at home for a full day, support (barely speaking English and working from home you can ear the background noise) just reading script and not asking relevant questions make you loose even more time and leave you with a non solved problem.
This company needs to be shut down.
- Location
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- Location
- Newcastle upon Tyne
- Reviewing
- TalkTalk
- Date
- 2021-04-16
- Comments
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AVOID THIS COMPANY.
My “guaranteed” fixed price contract has just been increased. Apparently they can do this if they give you 1 months notice by email, I did not receive an email from them. The service is rubbish, if I leave the room where my router is situated my signal drops to one bar so its useless around the house. I have regular disruptions to the service and my tv is buffering regularly. To slap me with an unannounced price hike (which they guaranteed would not happen) for such a poor service is disgraceful. I will strongly recommend to anyone that they stay clear of this lot and I myself will be pleased when my contract is up.
“well do you proud” should be changed to “we’ll rip you off”
- Location
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- Location
- Newcastle upon Tyne
- Reviewing
- TalkTalk
- Date
- 2021-04-16
- Comments
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AVOID THIS COMPANY.
My “guaranteed” fixed price contract has just been increased. Apparently they can do this if they give you 1 months notice by email, I did not receive an email from them. The service is rubbish, if I leave the room where my router is situated my signal drops to one bar so its useless around the house. I have regular disruptions to the service and my tv is buffering regularly. To slap me with an unannounced price hike (which they guaranteed would not happen) for such a poor service is disgraceful. I will strongly recommend to anyone that they stay clear of this lot and I myself will be pleased when my contract is up.
“well do you proud” should be changed to “we’ll rip you off”
- Location
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- Location
- North Wales
- Reviewing
- TalkTalk
- Date
- 2021-04-16
- Comments
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DO NOT EVER USE TALK TALK!! As an elderly person who has been the main carer for their husband with dementia over the past 6 years, I had not realised until recently that they were taking two direct debit payments of +£75 and + £60 per month for the past +5 years. Unbeknown to me, I had two talk talk accounts but was only using one phone and broad band line. They were also charging me for media which I was not aware of. They clear take advantage of vulnerable elderly people which is criminal. Also their customer service is appalling. Each time I called them to find out why I was paying close to £140/month for phone and broad band, they would end the call, stating they would call me back but they never did. On one occasion I spent 3 hours calling them back. Use another more reputable telecommunications and broad band provder.
- Location
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- Location
- WELWYN garden city
- Reviewing
- TalkTalk
- Date
- 2021-04-12
- Comments
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They have taken over £60 a month from my account, spence October 20 l have my landline and broadband, l should be paying about £29. A month, l l want them to put the money they were not entitled to back into my account, l have been on the phone to them and can't get anywhere , they are thieves.
- Location
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- Location
- Essex
- Reviewing
- TalkTalk
- Date
- 2021-04-11
- Comments
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AVOID AT ALL COST. Years of business and domestic custom, always some explanation of why the connection is unstable and low bpm. Unannounced additional charges. They do not provide what is in their contract but still charge you the money, rip you off and lie to you that everything is looking good from their end. Greg
- Location
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- Location
- Latimer
- Reviewing
- TalkTalk
- Date
- 2021-04-05
- Comments
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Unfortunately I have just renewed my contract with TalkTalk. The actual broadband speed is appalling. So called I them engineer came to check it out. Said we cannot have many devises connected as will effect our 15mbps on a good day speed. Just had a £40 bill for the privilege of the useless engineer....So we are to take turns on the internet....mmmm... do not trust them despicable useless company, they have just lost myself and all the other family as customers. Keep it up talktalk NO customers no talktalk ace......
- Location
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- Location
- London
- Reviewing
- TalkTalk
- Date
- 2021-04-03
- Comments
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I’ve subscribed to talk talk this January.
Ever since, my internet speed dropped and it makes almost impossible video calls or regular streaming.
Spent well over 2hours, wasted time, chatting with customer service, running tests and the conclusion was I have to pay for an engineer to come over and check the issue or pay if I brake the contract...
Disgusting..I don’t recommend this company at all!
- Location
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- Location
- London
- Reviewing
- TalkTalk
- Date
- 2021-04-01
- Location
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- Location
- Bristol
- Reviewing
- TalkTalk
- Date
- 2021-03-30
- Comments
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Internet speed: RUBBISH!!
Connection stability: RUBBISH!!
Customer service: RUBBISH!!
ALL RUBBISH, STAY AWAY, GET BT!!
- Location
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- Location
- west yorkshire
- Reviewing
- TalkTalk
- Date
- 2021-03-29
- Comments
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AVOID worst ever .tHEY continue charging even after contract expired and anothere person had brodband connected in new name with new number. Engeniers visited address and did manual disconect and then connected new line.when contacted online i was told i need to cancel even if contract expired and i can`t do it online. I haVE TO CALL ON PHONE.CANCELATION TAKE 30 DAYS FOR WHICH THEY CHARGE YOU EVEN WHEN THEY DO NOT PROVIDE ANY SERVICE TO YOU. so if you do not look at your bank statments they will continue to still your money untill you figure it out and after you do they will charge you for another 30 days to kill your account ( their words kill the account) do not take it escalate complain .It is criminal what they get away with.
- Location
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- Location
- london
- Reviewing
- TalkTalk
- Date
- 2021-03-29
- Comments
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Literally the WORST customer service team I have encountered. Absolutely useless - not one person has any idea of what they are doing there and just send you around in circles. Every single one spoke shockingly poor English so it was hard to even understand where they were passing the buck to next. They literally just send you around in circles and you are basically a prisoner of TalkTalk once you have entered into a contract. AVOID AT ALL COSTS
- Location
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- Location
- Stewarton
- Reviewing
- TalkTalk
- Date
- 2021-03-27
- Comments
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If you eventually get to chat online, prepare to waste most of day while they lie to you and cut you off
Worst service provider ever, they changed there name from AOL but not there pathetic service
- Location
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- Location
- Poole, UK
- Reviewing
- TalkTalk
- Date
- 2021-03-24
- Comments
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I have never dealt with such an awful company. I strongly recommend not to take out services with TalkTalk unless you want a lot of headache or stress. The internet did not work, I had to speak to someone via chat every week, they never stored my notes so I had to constantly repeat myself. One employee actually told me that it was obviously our 4 phones, 2 laptops, TV and other devices that weren't working - not their internet. The speed dropped down to 6mbps which is a breach of contract, but they still tried to charge me £40 for a booster and when I wanted to leave, £150 leaving fee. I was assured this would be dropped after speaking via chat for 2 hours to someone, only to still receive the bill a month later. I have never dealt with a company like this. You can't speak to anyone, it is extremely frustrating. I moved to BT and they have been completely hassle free.
DO NOT USE TALKTALK
- Location
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- Location
- K
- Reviewing
- TalkTalk
- Date
- 2021-03-23
- Comments
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Talk Talk is the worst internet service provider ever, probably you get better internet in some third world countries than in the Manchester, UK from Talk Talk. Keep disconnecting, very-very slow, unreliable . Customer service is non existing.
- Location
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- Location
- oadby
- Reviewing
- TalkTalk
- Date
- 2021-03-22
- Comments
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The worst broadband provider i ever meet.the customer service is rubbish,the qualitty of internet is rubbish(when you've got)...avoid this rubbish garage company
- Location
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- Location
- Purfleet,Essex
- Reviewing
- TalkTalk
- Date
- 2021-03-21
- Comments
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I really do not understand "HOW" when you have signed up to a "FIXED PRICE CONTRACT" your provider can "HIKE" the cost of your service less than 6 months into your 18 month term and with a "TAKE IT OR LEAVE IT" attitude that frankly stinks, to then blame this rise on kids home schooling due to Covid absolutely shameful.
What I find absolutely galling though, if as a new customer you sign up for a new contract you get a gift card which when taken from the overall monthly cost of their service means said new customer is actually paying less than a customer who finds themselves in the same position as I now find myself in, i.e paying for said "Gift Card"
Here is a suggestion "TalkTalk" by all means offer new customers incentives to sign with you but not at the expense of existing customers, in this way you may find your customers will actually stay with and recommend you rather than spending their time looking for alternative providers. I for one cannot wait to get away from you now, your Customer Service is wanting to say the least.
- Location
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- Location
- Bolton
- Reviewing
- TalkTalk
- Date
- 2021-03-19
- Comments
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Generally average - reliability is probably the worst aspect of using TalkTalk for broadband. There are regular outages, more so than other providers I've used in the past.
Speeds are average, coverage/range is okay (though we've switched to our own Mesh System to cover three floors) and customer service had generally been lackluster when we've needed it.
The only positive is that there service was reasonably cheap when we signed up. I guess you get what you pay for...
- Location
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- Location
- Borehamwood
- Reviewing
- TalkTalk
- Date
- 2021-03-18
- Comments
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The broadband speed and reliability is excellent. But, and it is a big but, their customer service is awful. I have a 18 month fixed price contract, but talktalk have increased the monthly charge. Their customer agent could not understand what fixed rate meant. They could only suggest that I could cancel the contract. But I only have a limited time, otherwise there is a cancellation fee. Best avoid this company. There are more honourable companies out there.
- Location
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- Location
- Croydon
- Reviewing
- TalkTalk
- Date
- 2021-03-14
- Comments
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Overall, Talktalk can get pretty slow most of the time. I planned to switch to sky but I don't have the money :(. Whenever I called Talktalk to complain, they never pick up, and my laptop would always take at least 1 minute to do anything, whether it's dowloading, searching or playing videos. Saddened...
- Location
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- Location
- England
- Reviewing
- TalkTalk
- Date
- 2021-03-12
- Location
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- Location
- Salford
- Reviewing
- TalkTalk
- Date
- 2021-03-12
- Comments
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Unreliable and slow internet, expensive compared to other providers - definitely not the best deal you can get out there. Customer support staff are some sort of back alley operation in another country who are under orders to waste as much of your time as possible. Recommend you avoid!
- Location
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- Location
- belfast
- Reviewing
- TalkTalk
- Date
- 2021-03-05
- Comments
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takes 2 months to cancel. company is not contactable by any reasonable means. staff are flea market material. absolutely no concern for the customer. any chance they get they disconnect the online chat, calls. ignore letters. force you into cancelling your bank to protect your income. i am contacting trading standards watchdogs to give them a case to answer. people shouldnt deal with this company. terrible!!!!
- Location
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- Location
- Sheffield
- Reviewing
- TalkTalk
- Date
- 2021-03-03
- Comments
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After 9 years service, the last 5 months have been horrendous, bad line, slow speed, missed engineer appointments and unable to contact via E Mail, phone or chat, their mottos are Trying to get better and Because value matters are a joke, stay well clear
- Location
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- Location
- Bradford
- Reviewing
- TalkTalk
- Date
- 2021-03-03
- Comments
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I am paying for 72mbps, but only have 33mbps.
- Location
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- Location
- Wiltshire
- Reviewing
- TalkTalk
- Date
- 2021-02-22
- Comments
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They don't reply to texts, emails or letters. You wait 40 minutes on hold before speaking to an Indian who can't understand what you want. The worst company in the world!!!!!
- Location
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- Location
- London
- Reviewing
- TalkTalk
- Date
- 2021-02-19
- Comments
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Appalling service, appalling company. Booked the day off work to install broadband. No one came. Had to book another appointment days later. No one came. Customer service was outstandingly bad I am still without broadband with no compensation or reassurance the service I'm paying for will ever be installed. I was told I couldn't speak to management and that they apparently couldn't even send an email. Never been involved with a company that is so incompetent.
- Location
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- Location
- N1 2XL
- Reviewing
- TalkTalk
- Date
- 2021-02-19
- Comments
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Appaling people never use them. Left property a year ago. cancelled the account. told to leave line 'open' for next customer. then continue to charge me as the new owner cant set up an account due to lock down. numerous complaints made, which they refuse to acknowledge as they got my name wrong on the account. now tryin to argue that as I left the account open they are entitled to charge me up till now even though I sold the property and moved out 13 months ago, cancelled by phone within 20 days (as very difficult to contact them) , raised complaints at 5o days and continued to complain to the current day
- Location
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- Location
- Essex
- Reviewing
- TalkTalk
- Date
- 2021-02-19
- Comments
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THE WORST!!
We signed up for talk talk and got absolutely no internet. We called so many times and each call takes at least 2 hours being passed on to so many different departments and no-one knows what the situation is.
Eventually we spoke to someone who was actually bit helpful and she agreed to cancel our contract early and issue us a refund (which we never received)
2 months after I thought I would never have to speak to anyone at talk talk again I receive an email THREATENING TO SEND DEBT COLLECTORS AND PUT OUR NAME ON A CREDIT FILE!
Now we are trying to get this bill cancelled as we don't owe them money. We never received a service. We have lost money by using them.
No-one is helping us!
DO NOT USE TALK TALK!!! RUN RUN RUN!
- Location
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- Location
- Mersea Island
- Reviewing
- TalkTalk
- Date
- 2021-02-18
- Comments
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Totally appalling no phone connection only once in weeks .Internet connection always very intermittent .
- Location
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- Location
- Croydon
- Reviewing
- TalkTalk
- Date
- 2021-02-18
- Comments
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Not good, I will finish my being with Talktalk in June and I will be looking for another provider.
I ended up with them trying to steal £30 from me for "my not being in for a service engineer" ...a long story but they were wrong and after my telling them that my cctv camera did not record any engineer visit...they refunded my £30 charge....without an apology. I spent hours talking with them and spent more hours searching my cctv footage so that I could prove my point.I am disgusted with them.
- Location
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- Location
- Brighose
- Reviewing
- TalkTalk
- Date
- 2021-02-17
- Comments
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Very por speds customer service nearly one existent ifI have Ipad on wife can’t go on her phone considering buying ot of the contract it’s that frustrating
- Location
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- Location
- Staffirdshire
- Reviewing
- TalkTalk
- Date
- 2021-02-16
- Comments
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I signed up to TalkTalk on 15th December, to go live on 16th Feb. As of the 15th I still hadn't received my router or a tracking number for Yodel to check it's status, so I contacted live chat for an update.
They told me that my router was on it's way and could arrive up to 6pm on the 16th.
It's now the 16th, so I got back on to live chat to follow up as nothing received yet. After 30 minutes on a chat I'm then told, and I quote:
"Thank you for staying on the chat looking into the account the order was set to be live on the 16-02-2021.However there was a external delay on the line at the cabinet exchange.I have checked the order and it's delay with line plant record team and I have escalated to the team and please check back on 18/02/21 the order will be progressed and once the order will will than dispatch the router and book an new engineer appointment."
In short, they can't even tell me when my service will go live till the 18th when they may or may not send me my router!
DD cancelled as of tonight so they can't take any money and writing this while on live chat to their cancellations dept (retentions) who are taking so long to reply to each message that I have time to do so!
Worst service ever.
- Location
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- Location
- Acton
- Reviewing
- TalkTalk
- Date
- 2021-02-13
- Location
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- Location
- Lincoln
- Reviewing
- TalkTalk
- Date
- 2021-02-12
- Comments
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The biggest scam I could imagine.
They took my money even after I changed supplier. They mislead me on the finishing date of contract so now I have to pay extra for those days. Had problems one after another with broadband and router. They couldn't fix any of them. If I somehow got the guaranteed speed off it lasted for maybe few minutes a week. Had tons off problems while contacting them. Never got a proper answer on any off my questions and it's quite hard to contract them. Even I you managed to do so the previous talks or chats like they never existed so I had to go over and over again through the same thing just to deal with one problem just to get another one and had to start all over again
- Location
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- Location
- Sunderland
- Reviewing
- TalkTalk
- Date
- 2021-02-10
- Comments
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Been with talk talk for about 4 years ever since early 2020 the internet has been disgusting I test my connection speed the fastest I've ever had is 3.2mbs this is horrific 45 pound a month for nothing and they also charged me 35 pound for a SIM card I don't even own just tried ringing them ive been on the phone for over an hour and haven't talked to anyone yet sort your self's out
- Location
-
- Location
- Reviewing
- TalkTalk
- Date
- 2021-02-09
- Location
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- Location
- Chester
- Reviewing
- TalkTalk
- Date
- 2021-02-07
- Comments
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Not delivering 67 MPs as promised
- Location
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- Location
- Durham
- Reviewing
- TalkTalk
- Date
- 2021-02-07
- Comments
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Probably the worst broadband provider I've used in almost 20 years. I'm suppose to be getting upto 67 mbps but never had over 30 in the 3 months I've been with them usually only around the 19-23 maps most of the time. A total waste of time ringing them as there call centre is is South African based and although they English speaking still very hard to understand and never get anything done about the low speeds. Best to just let the contract run till the end and go back to BT.
- Location
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- Location
- Boreham
- Reviewing
- TalkTalk
- Date
- 2021-02-05
- Comments
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I have been with Talk Talk for 13 months now, and apart from the odd disconnection which was normally resolved by a restart of the router, did not have anything to complain about with the download speed and internet service.
HOWEVER, skip to Sunday 10th January the internet went down, and it has not come back since at the time of this review. That is when everything unravelled. This is where you learn the money you save is on customer service and reliability.
I have wasted hours of my life attempting to contact Talk Talk to find out what was going on. It started with a twitter representative saying the issue would be fixed within 72 hours. This then turned in to the next representative telling me that actually 72 hours is the minimum time it takes to get fixed. This then developed into approximately 15 phone calls, twitter contact, the chat function (when on the odd occasion is available on their website) being told that an Openreach engineer has been booked in for tomorrow, contact Talk Talk the day after, and repeat.
Now I will say that they have informed me Openreach are the ones to fix it, which is why it can be perfectly reasonable for Talk Talk not to be blamed, if only for the fact that Talk Talk have lied to me on several occasions on when it will be fixed, cannot confirm when it will be fixed, what the problem is, nor a timeframe of when anything can be expected.
Ultimately the problem is two fold. 1. I have no idea whether the information they provide to me is true or whether it is a lie, or even whether anyone is doing anything about it. 2. Talk Talk clearly doesn't want to do anything past the absolute minimum to help get my internet back up.
In addition to these problems, I made a formal complaint in light of the above. I was told a manager would contact me the next day - this did not happen and I had to chase this up. They then did book in a time for me to be spoken to, only to provide no further information or no further level of care. I was then told they would book in a further call two days later to update me on the situation (text received to confirm this) only for halfway through the allotted time a text to simply change the date of call to two days later, and then no call to be found then either. When I complained about this to Talk Talk, they said they had try to call. I had no missed call and no voicemail so LIES!!
I am now switching to a different service as unfortunately I feel I have no other avenue to go down. This is a long review but please take note, because when it goes wrong nobody seems to give a damn.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.