6,979 Customer Reviews over 175 pages
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- Location
- Ballymena
- Reviewing
- TalkTalk
- Date
- 2023-11-25
- Comments
-
Wont Print Reviews we notice Bad Bad Service Our Engineer has said our speed is Wrong No Reliability All our Problems are With The Provider Talk Talk Poor Poor
- Location
-
- Location
- Salisbury
- Reviewing
- TalkTalk
- Date
- 2023-11-23
- Comments
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Wont care dont care attitude towards customers, read technical information from a script and ignore engineers who tell them fault is with talktalk systems,strongly advise if you want broadband for Christmas dont let these MORONS install a full fibre installation.....
- Location
-
- Location
- Manchester
- Reviewing
- TalkTalk
- Date
- 2023-11-21
- Comments
-
Terrible service. I’ve been with talk talk for over 5 years the house move was a disaster. I did the house move online because it’s so difficult to find a number to do it over the phone. Someone took a day off work to wait in for an engineer only to discover after he didn’t turn up that the move had not even been registered at your end. This resulted in another two week wait for another engineer to come out and another day off work. (Also a month with no internet that we have payed for). I waited in all day for two different engineers to no avail. Far too much time wasted on admin, phone calls (international call centres with very basic English exacerbating frustration) and time off work for me. Would rather pay someone else more money for a better service. Overall a very poor performance.
- Location
-
- Location
- Ballymena
- Reviewing
- TalkTalk
- Date
- 2023-11-20
- Comments
-
Useless Worst Broadband Such bad Reviews As you say Yes Crawl along with a Snail`s Pace This just isn`t a service
- Location
-
- Location
- Ballymena
- Reviewing
- TalkTalk
- Date
- 2023-11-19
- Comments
-
Just awful Freezes Useless Service Speed A Hearse is Quicker Just a bad terrible Broadband Can see why its not rated highly As you say Crawling at a Snail`s Pace Do Nothing about it Either
- Location
-
- Location
- Brockenhurst
- Reviewing
- TalkTalk
- Date
- 2023-11-19
- Comments
-
Well I am a TalkTalk veteran/idiot!
As my wife constantly reminds me this is the 2nd time in 5 years that I have had to ditch TT and go back to BT.
Starting with the positives, the set up goes ok and (as I only live 100 metres from the BT exchange) I get high speeds.....when its working. However we are plagued with seemingly random drop-outs
For example I got up at 6am this Sunday (ie the quietest possible time) to watch the Grand Prix this morning and suffered 4 drop outs in the space of 90 minutes which ruined the race.
TT is fine for my elderly mother, but If you run your own business, do a lot of imporant zoom calls at home, or play deathmatch COD then I really cant recommend this service - never mind the fact that their "Customer Service" rely on the very generous (and presumably free) help of other users on a web forum.
Back with BT, at least you cant get fobbed off with "their may be a problem with the line".....as its their blooming copper lines!
- Location
-
- Location
- Manchester
- Reviewing
- TalkTalk
- Date
- 2023-11-16
- Comments
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I had very bad experience with tak talk broadband started contract and service on 3rd November 2023 and to cancel on 16 November 2023 just after 13 days of my service start. As they said with in 14 days if you are not happy you can cancel for no any charges. I called them on 13 day of start contract asking for cancellation they for more then 1:30 hour make round & round offers. But didn’t accept because I didn’t trust them. Then they started asking me £170 something pence early termination fee for no reason when I didn’t accept they said our complaints team will call me with 48 ours. In which i will exceed my 14 days and they would ask me early termination fee. To continue with their poor service of internet i seen ever.
- Location
-
- Location
- york
- Reviewing
- TalkTalk
- Date
- 2023-11-13
- Comments
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Terrible!! After 4 months of taking over a contract, hours spent on the phone they continued to not register our account. Absolutely diabolical
- Location
-
- Location
- Manchester
- Reviewing
- TalkTalk
- Date
- 2023-11-09
- Comments
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the worst broadband company ever. if i could give 0 stars i would. Moved house and for the first 3/4 months i had no wifi because the engineer didnt connect the wires properly. Finally sorted the issue after several phone calls and months of waiting. To then be given a dodgy wifi box which disconnects / cuts off anytime i move the box or touch it. I have phoned talktalk for months and done several tests over and over again and the problem still hasnt been solved. Asked could i cancel my plan and they said yes but i will have to pay a cancellation fee of £70 when they've had enough money off me. absolute joke. DO NOT JOIN!!!
- Location
-
- Location
- Wraysbury
- Reviewing
- TalkTalk
- Date
- 2023-11-08
- Comments
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As a customer for many years, I can’t really express how poor the broadband reliability is and has been. It’s simply atrocious. I actually don’t think the problem is with Talk Talk. I believe it’s the phone line to the house. After changing routers three times and running through fault finding procedures at least four times, Talk Talk always tell me there is no problem. The speed regularly drops to sub 2Mb and drops out completely once an hour at the moment. It can recover temporarily but the problem always comes back. I remember the Outreach engineer, who was up a nearby telephone pole making repairs, telling me he was surprised we ever got any broadband service at all (due to the condition of the lines). So what should we do ? Talk Talk take no responsibility. Outreach says contact Talk Talk. What a great system we have created in the UK. Would changing service providers fix anything ? Now fibre is in the area. Time to upgrade. But not with Talk Talk.
- Location
-
- Location
- Doncaster
- Reviewing
- TalkTalk
- Date
- 2023-11-08
- Comments
-
Stay Away!
I've been with talktalk for around 2 years! What a nightmare it has been, their online site barely works, customer service is disgusting and I've had to contact them many, many times! Their internet isn't the best, super fast at first then 6 months down the line it's lagging and buffering for everyone yet Ive always had fibre, prices are far from worth it, my box has recently broke (no fault of ours just would no longer connect) what a nightmare it has been, had to contact multiple times asking for help, updates etc all I ever got was turn it off, reset it, etc, I thought I was waiting for an engineer after contacting them 3 days later they said its not broken they've restricted services due to non payment, I refused to pay until my internet was fixed as I knew it was broken after a 2 hour phone call they told me yes it was broken and they'll send a new box out, new box came today which is 6 days later as soon as it turned on and showed a white connection light I made payment, they're now refusing to unrestrict my internet and now all of a sudden they're billing and recent transactions is unavailable but everything else on the site works fine! I've sent them screen shots of the payment etc, spoke to 4 different people at different times, they're not bothered half of the time they don't even read the message I've sent them properly, I've been without WiFi around 12 days now it's ridiculous, this isn't the first time I've had problems but this is the last time I will have honestly, do not waste your time and money constant nightmare
- Location
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- Location
- Pontypool
- Reviewing
- TalkTalk
- Date
- 2023-11-07
- Comments
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Poor internet in location. Queried whether standard package
(about 26mbps) could be improved. I made it clear that internet not great in area. Was assured by an advisor I could get much more speed if upgraded to Fibre 65. I am still getting 26mbps. They take you around in circles when complaining. Needless to say I have cancelled after a couple of days and switching providers. Talk Talk are all talk and no action. They are rubbish.
- Location
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- Location
- North Yorkshire
- Reviewing
- TalkTalk
- Date
- 2023-11-04
- Comments
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Thought I should leave a review as all the ones I'm reading are negative. Coming up to the end of an 18 month contract with TalkTalk and it has worked superbly throughout. Speeds are as advertised for my area, and dropouts I can probably count on one hand.
- Location
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- Location
- Leicester
- Reviewing
- TalkTalk
- Date
- 2023-10-28
- Comments
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We were looking for a new internet provider and a representative from Talk Talk came to our door to ask about the new service that was being offered in our area.
After a conversation we decided to go ahead with the service,we were promised that we would have 3 months free service which would allow us to disconnect from Virgin media and we were happy to proceed.
Now after approximately 2 months our service has been cancelled due to a unpaid bill of 54.00 roughly.
I’ve spent just over an hour on the phone with them and they said they have no notes on our account to confirm this.
We have a contract and the first person i spoke to said that we did have this as a new customer.
We now have no internet connection and have used most of our mobile phone data and have still no service.
Poor Poor Poor service and i don’t want to say but i feel like we have been lied to.
- Location
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- Location
- Dundee
- Reviewing
- TalkTalk
- Date
- 2023-10-28
- Comments
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These people are the worst. Do NOT under any circumstances sign to them. My broadband developed issues out of nowhere. I used their tools for troubleshooting and that resulted in their sending an engineer out. That engineer diagnosed the line was wrongly set up and fixed it. TalkTalk added a one off charge of £75 plus 20% VAT to my bill to fix their issue.
- Location
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- Location
- ballycastle
- Reviewing
- TalkTalk
- Date
- 2023-10-26
- Comments
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upgrade other day the router was left on the floor in the corner of a room in the middle of 10 other pieces of electrical equipment No forewarning that the landline would no longer be working ONline help chat an absolute disaster
- Location
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- Location
- Leighton Buzzard
- Reviewing
- TalkTalk
- Date
- 2023-10-20
- Comments
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Firstly I would like to start at point of sale , I will explained that I would not be
in the premises until the 30th October so they decide to arrange an engineer for the
20th also send the router for the same date , nobody is at the premises until this time !!
Secondly using the many departments to get through to the right possible is near impossible three hours later spoke to someone that understood what I had asked . departments always busy so good luck with that cancelled the account in the end thought if I ever had a problem forget it no chance.
- Location
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- Location
- Birmingham
- Reviewing
- TalkTalk
- Date
- 2023-10-20
- Comments
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Complete trash always keeps turning on and off i call the company and the people on the phone straight up rude and not having any manners never switched to a different boardband faster complete garbage
- Location
-
- Location
- Liverpool
- Reviewing
- TalkTalk
- Date
- 2023-10-18
- Comments
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Sick of seeing the twirly circle. Absolutely crap. I'm stuck in a contract as soon as it is up will be leaving
- Location
-
- Location
- Derby
- Reviewing
- TalkTalk
- Date
- 2023-10-17
- Comments
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Having had five price increases off Talktalk in eighting months I found a much better deal.When I phoned Talktalk to cancel,with them what they would do is cut me off each time arfter phoning six times i got someone to talk to me.To me they are a terrible company to treat someone like that.
- Location
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- Location
- Newcastle
- Reviewing
- TalkTalk
- Date
- 2023-10-15
- Comments
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The worst WIFI company, paying $50 a month just to not even be able to use my wifi properly. Anyone thinking to choose TalkTalk will be the biggest mistake. They scam people and beg them even face to face to choose their services LOL NEVER CHOOSE THIS BS COMPANY.
- Location
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- Location
- Basildon
- Reviewing
- TalkTalk
- Date
- 2023-10-14
- Comments
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Internet connection issue
The internet stopped working. They weren't able to find the issue and after 5 days they booked an engineer. After the engineer checked the line he told me and I quote " Your line has been CEASED by mistake. Your provider needs to UNCEASE your circuit and switch it back "
After chatting with 6 people on talktalk customer service and 6 different departments they were unable to find the issue.
They refuse to send me a deadlock letter or to confirm talktalk is a CISAS member.
Worst customer service, worst ISP. If I could rate 0 stars I will do it.
Ofcom reported, next will be CISAS.
This issue was first reported on 21.09.23 and still not resolved.
Talktalk keeps billing me without providing service, still delaying to send a deadlock letter or cancel the contract without exit fee.
AVOID talktalk.
- Location
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- Location
- Bedfordshire
- Reviewing
- TalkTalk
- Date
- 2023-10-14
- Comments
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Had four separate issues with talk talk where I have lost connection or had no speed. This one been going on for two weeks. For this one alone I have spent hours on their chat and telephone trying to sort out and get an engineer from outreach to attend. 2 weeks without broadband. They are unhelpful and and on the chat is the worst as they ask the same questions over and over again. It takes at least 45 minutes then they say I run a test.
- Location
-
- Location
- G72 8GB
- Reviewing
- TalkTalk
- Date
- 2023-10-13
- Comments
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Got it installed today dropped out after 5 minutes. Absolute garbage
- Location
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- Location
- Uk
- Reviewing
- TalkTalk
- Date
- 2023-10-10
- Comments
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My elderly mum was being pestered by talk talk to upgrade to full fiber broadband. After refusing to do so, they cancelled her contact without informing her, no email confirmation, text or letter. After speaking in the phone, I asked to speak to compliants, then once through to them I was put on hold and promptly disconnected. No even a call back. This is what you get from talk talk, please be aware there customer care after you've singed up will leave you exasperated and perplexed. Call center based abroad doesn't help. Stay well clear, you'll only be disappointed.
- Location
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- Location
- Basildon
- Reviewing
- TalkTalk
- Date
- 2023-10-09
- Comments
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Bad all around, communication with robot on chat is entertaining . Moved in new house given 4 weeks notice when i need broadband . Guess what i got broad band 8 weeks later. Unreliable , not keeping promise and now my broadband connection just breaks up every 24 h .
- Location
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- Location
- Northants
- Reviewing
- TalkTalk
- Date
- 2023-10-09
- Comments
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Had a fault and they were so opaque and reactive in their communication. Indicated I would get compensation 30 days after the problem was fixed but was then told I wasn't eligible. Awful company!
- Location
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- Location
- Newcastle
- Reviewing
- TalkTalk
- Date
- 2023-10-08
- Comments
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Probably the worst customer experience with TalkTalk - I was on their chat for almost 8 hrs - I was on a call for almost 2 hrs
They just pass me around and not helping - they left us without broadband
0/10 service - I'm still trying to cancel but they have to call you back - you can't call them - this is a scam people, stay away from TalkTalk
- Location
-
- Location
- SP28JF
- Reviewing
- TalkTalk
- Date
- 2023-10-08
- Comments
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Prepare for your life to become a living hell if you take out a full fibre installation, missed appointments lost routers faulty equipment, customer services no knowledge technical skills or desire to solve customers problems,you will waste hours and days of your life,waiting for untrained so called engineers to come who don't bother,spend hours on the phone texting live chat being misled and lied to,if you dont want internet connection for weeks on end then join talktalk
- Location
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- Location
- Kettering
- Reviewing
- TalkTalk
- Date
- 2023-10-04
- Comments
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Worst company I’ve ever come across. When things work everything is fine but beware if something goes wrong.
On Monday a team from city fibre turned up to fish a cable from outside my house to the road. I was told this wouldn’t affect my internet or phone. How wrong I was, as I have had no phone or internet connection since. An engineer was supposed to be installing my fibre broadband on the following day so I took a day off work. The appointment was 1-6pm. I waited in all day and nobody came. I called talk talk and they said the engineer had been and couldn’t do it for reasons unknown. I have a ring doorbell so I know that was a lie. They have now told me to reschedule an appointment. The next appointment is a month away so I am without internet and phone for a month. I’m going to sign up to a different company. I have been on the live chat for over 4 hours and 2 phone calls for 3 hours and they still haven’t done anything to help get me connected when it was their incompetence in the first place. DO NOT USE THIS COMPANY
- Location
-
- Location
- Bedfordshire
- Reviewing
- TalkTalk
- Date
- 2023-10-03
- Comments
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Have had three connections issues in the last month. Lost 4 days of work. Talk talk have ran 7 tests before they were willing to send an engineer and now still no connection. Been on their chat for hours and them asking the same questions over and over again. I am so fed up and they are unhelpful and will not help. Still no connection and still no engineer. Issue been going on repeatable for months. This is the worst one as no connection for 4 days. Although apparently someone will ring me on the 6th October. Terrible am so upset, need to work and can’t.
- Location
-
- Location
- Hampshire
- Reviewing
- TalkTalk
- Date
- 2023-10-02
- Comments
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Save yourself the stress and get your internet elsewhere.
Upon moving house it took ONE MONTH to get any internet connection and that is only due to a very switched-on, helpful Openreach Engineer!
I had a whole month of constantly having to chase TalkTalk for updates and support. I had to take 2 full days off work as they could not offer me an engineer appointment outside of most peoples normal working hours. The first scheduled appointment, the engineer didn't even turn up and the second appointment, I had the engineers here for 10 minutes, whereby the told me the problem was external and they could do no more, I then had to chase for nearly 2 weeks for TalkTalk to book an Openreach engineer who came out and was shocked at how I have been treated as a customer, who said they weren't at all busy and that I should have been provided with a far earlier appointment.
I have had to travel into work unnecessarily for one month because I have been unable to work from home due to TalkTalks uselessness as well as had to continue to pay for a service I haven't received.
I have had numerous calls booked in with a manager to handle my complaint and I have received no calls, only texts pushing said call back and back.
Save yourself the stress and do not use! Find someone else reliable and competent. As soon as my contract ends I will be closing my account. And in the mean time I will be putting in a lengthy complaint to Ofcom.
- Location
-
- Location
- Hamilton
- Reviewing
- TalkTalk
- Date
- 2023-09-27
- Comments
-
Avoid at all cost. Worst company. Never have I ever experienced such a pathetic firm in my life. Never ever sign up with them. Nightmare
- Location
-
- Location
- London
- Reviewing
- TalkTalk
- Date
- 2023-09-27
- Comments
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If I could rate 0 stars I would. Since the 30th October (28 days ago as I'm writing this) we have made 13 points of contact with Talk Talk. After being past from person to person to person, and almost 8 hours in total of conversations, our solution has still not been resolved despite all of our problems starting due to an address change that was not requested. Terrible service all round. I do not recommend using this broadband service.
- Location
-
- Location
- stonehaven
- Reviewing
- TalkTalk
- Date
- 2023-09-26
- Comments
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promised £50 voucher on joining never got it complained still never got it on renewal i complained about price offered 30% discount why could they not have offered this before just had an email re returning equipment no packaging labels sent to return equipment absolutely rubbish
- Location
-
- Location
- Walsall
- Reviewing
- TalkTalk
- Date
- 2023-09-26
- Comments
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Absolutely appalling service, charged me for a phone line which I didn't ask for. Was very difficult to cancel, took three attempts to finally get it cancelled. Charged me for years over £45 a month because I was out of contract but hadn't told me that, that was the case. Quite happy to take the money from me but offer deals from £20 a month once I did cancel. Reward your long-term and loyal customers not charge them more. Service was like living in a cave in the living room as well, where the modem is... I could never talk talk to anyone on the phone at any time of the day.
- Location
-
- Location
- Blackpool
- Reviewing
- TalkTalk
- Date
- 2023-09-25
- Comments
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Customer service is abysmal . On hold for over an hour and then cut off another time 40 minutes and issue not resolved . Passed from pillar to post and not sorted. Internet is down and talked to 3 tech agents on live chat over the space of 6 hours all have different reasons non of which were right . Don’t understand what we are pay £33 a month for ??
- Location
-
- Location
- Tamworth
- Reviewing
- TalkTalk
- Date
- 2023-09-18
- Comments
-
Terrible service, worse company I’ve ever dealt with. If I could have given zero stars I would have
- Location
-
- Location
- London
- Reviewing
- TalkTalk
- Date
- 2023-09-16
- Comments
-
Switched from Fiber 35 to Fiber 65. Had to pay an admin fee of £30 for doing so. After i confirmed that the line was switched there was no increase in speed whatsoever. I told them i want to switch back to 35 and they said i had to pay another admin fee for £30. Poor service and poor quality.
- Location
-
- Location
- London
- Reviewing
- TalkTalk
- Date
- 2023-09-16
- Comments
-
Appalling service. This bunch of shysters are obstructive, dishonest and care not one bit about people’s circumstances, only about rinsing every last penny from them. I am a disabled customer and have been trying for months to get on their ‘social tariff’ (which they pretend not to know about) sent evidence that they deny receiving and have just sent me an increased bill! I have spent many hours on the phone and been told blatant lies and been passed around from department to department to the point t where I have cried in frustration. Absolutely dreadful.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.