TalkTalk Reviews
Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.
Recent Customer Ratings for TalkTalk
- Satisfaction
- Customer Service
- Speed
- Reliability
Based on 11951 customer ratings since 2018-02-20 (Show all time ratings)
Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.
5171 Customer Reviews for TalkTalk
| Reviewer | Location | Reviewing | Date | Ratings |
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I have had nothing but trouble with my broadband since the day I signed up with them. I've reported so many times I've given up. Just waiting for my contract period to expire! |
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| Jeannette Marshall | Colchester | TalkTalk | 2019-02-18 | |
1 star because you can't give less. Often no broadband available, no resolution to this issue, and after many hours spent on the phone no compensation. The worst internet provider I have ever used. |
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| BNew | Hitchin | TalkTalk | 2019-02-18 | |
Router is rubbish quality and slow service yet im supise to be getting fast fibre and now the has cost increased without being informed for the rubbish I get. Then customer service chat for an hr not solving out n going in circles not being helped or compensated. Only still with because it's contracted. It's a trap n the worst |
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| Nathan | Salford | TalkTalk | 2019-02-18 | |
Worst service I havnt use it at all and they just sanding bills I don't have landline but they said i have to pay I had in October since now still is not working and they are threating by saying they will sand to dept collection instead of fixing my problem only bills and demand it's totally ridicules i dont recommended talk talk |
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| Sabiha | Swansea | TalkTalk | 2019-02-18 | |
First of all, we made a contract for a year because it was the only provider for newly built house.And it was ok, apart from the total absence of connection every once in a while during the night (no biggie). Then, we had to move out when we discovered that the contract was extended without us knowing for a year ahead, meaning we had to pay 50 % of remaining fee if we wish to cancel, which we did not expect and were not aware of. Next step was the address transfer which took a month, not mentioning being on the phone and chat for hours trying to explain a straightforward actions (they have transferred us to different department numerous times and sent an engineer to the wrong address after us explaining ourselves 100 times) all this while we were still paying the FULL price for so called "broadband", also which, when this all was finally taken care of, turned out to be the usual one (with the speed of 9Mbps download and 0.015 mbps upload against of 60 and 20 minimum promised respectively, as of the contract). A humongous complaint was filled in, of course, which was promised to be dealt with within 24h and been absolutely ignored for more than 3 weeks. After three weeks we had a phone call (thank god), they have sent us an engineer to fix the problem, after which the internet seems to work fine apart from me using 4G at this moment to write this complaint coz there is no connection again. we would love to change the provider but the contract forces us to stay with Talk talk for another long seven months. |
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| Darja Kutselepa | Edinburgh | TalkTalk | 2019-02-18 | |
Every Friday Saturday and Sunday our broadband goes off about 8 to 10 times a day worst broadband we have ever had |
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| Mark Leonard | Shotts North Lanarkshire | TalkTalk | 2019-02-17 | |
Worst company ever!!! Charged £200 after service was “disconnected”. Please do chose this company as a provider. There is never ever service. Worst company!!! |
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| Isabella Dapaah | TalkTalk | 2019-02-16 | ||
Avoid Poor service constantly problems, daily internet cuts, and when they tell you your free to leave without a charge they still take the money out of your bank account. Been arguing with them for a year to get my money back. |
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| Cris | Blyth | TalkTalk | 2019-02-16 | |
Paying for 38Mb Fibre. It is often so slow!!! Just getting 10Mb |
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| Colin Raby | Penwortham | TalkTalk | 2019-02-15 | |
It’s absolutely worth nothing. Very slow always less 4mbps , |
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| Prins philip | Manchester | TalkTalk | 2019-02-15 | |
Awful! Customer service is terrible, the Wifi constantly logs you out, WiFi is incredibly slow when it does work! |
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| Alex Stricklin | Bath | TalkTalk | 2019-02-15 | |
I would advise anybody against going with talktalk! I switched to talktalk and was supposed to be on exactly the same package as my previous supplier, 4 months into the contract my tv channels go off and i find i am still being charged by sky. I tell talktalk and they remove package so i now have tv with sky and broadband with talktalk , not only have they given me a new 18 month contact but are charging my 27.00 a month for normal broadband, when i was paying for super fast unlimited with previous supplier! They say I can not get out of the contract and am stuck with being over charged for a service i didnt order!!!! |
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| Richard Herold | spalding | TalkTalk | 2019-02-14 | |
talktalk customer service is the worst i have ever experienced i was a customer for nearly a year and had problem after problem with poor internet connection i have now switched to vergin media and now works perfect |
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| leah | leicestershire | TalkTalk | 2019-02-12 | |
Avoid, broadband was always inconsistent on connectivity compared to the post office who is cheaper but a much better service. When I was disconnected they charged me a month I didn't use an late payment because I cancelled my direct debit there's no understanding whatsoever they will say anything for your money but aren't interested when your unhappy with there service. Won't ever go back again |
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| Adam Dye | Buxton | TalkTalk | 2019-02-12 | |
Awful speeds despite paying for the top package. Line keeps dropping and has been down for over a week now. Two engineers have apparently visited and fixed the problem although I am not aware that any have. Customer service is appalling, they avoid questions and give you generic non informative answers. Avoid this company !!! |
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| Olly | RUGBY | TalkTalk | 2019-02-12 | |
They set it up to start working in December it didn’t work I called them several times and they couldn’t find my account every time then when they did I was with technical support for over an hour every time and it would never fix it they wouldn’t send out a engineer if when I asked after the third phone call. Then the modem stopped working I called to cancel which took over an hour and they then said I will be charge a cancellation fee EVEN THOUGH IT HAS NEVER WORKED. They then refused to cancel my contract saying the internet works when it never has and my modem is dead. NEVER USE TALK TALK EVER |
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| Amelia | Crouch End London | TalkTalk | 2019-02-12 | |
Paid for Faster Fiber advertised by Talk Talk at 76 mbs speed. I was actually getting 10 mbs - So basically paying £25 per month for 10 mbs |
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| James | Chester | TalkTalk | 2019-02-12 | |
Can never get a good connection never EVER works properly customer service is like listening to someone talk gibberish ultra slow even if I’m the only one on the internet my ps4 can never complete to test network connection and end up having to use my personal hotspot if you are reading this and you haven’t got talktalk good on you DO NOT get it if you already have it you will know what I am talking about |
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| Kirk | Jagger | TalkTalk | 2019-02-11 | |
Internet keeps on getting off and they charge £300 if u want to cancel the contract. |
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| Max | Leicester | TalkTalk | 2019-02-11 | |
After receiving my monthly bill which is £25.50 a month as only having broadband with them. Spent 50 mins today on the phone trying to get the extra £4 removed. That they was charging for TV. A lot of typing and waiting on the phone. For her to say sorry we will credit you next month I have better things to do on a Sunday afternoon. When it's not even my mistake |
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| Michelle peace | Huddersfield | TalkTalk | 2019-02-10 | |
Keeps dropping out, talk talk website reports all is well. |
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| Adam Ewell | Ilminster | TalkTalk | 2019-02-10 | |
Everything is fine until you need technical help. Be prepared to spend 2 hours or so and multiple tries before you get any kind of satisfaction. The 'technical' advisors read from a script and you have to do the same tests numerous times before they move on. Even though you have identified the problem yourself and they could move straight there, they have to go round and round in a ritual resembling torture. By the time you are done, you are willing to accept anything. When my current contract ends, I'll pay a bit more and go with someone else. |
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| Beryl Cooke | Sheffield | TalkTalk | 2019-02-10 | |
Poor service and constant slo-ow fast fibre even though the talktalk router always reports exactly the same broadband speed every time I look at the router data, exactly the same speed every time? If I do a speed test on say BT site etc. I get a report of between 5 to 22 Kbps the router reports 32.64 Kbps every time every day, the email service keeps playing up, stops worink ect. Rubbish company KEEP AWAY |
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| Johng | Manningtree | TalkTalk | 2019-02-10 | |
DISCUSTED!!!!! Been waiting on hold now for 35 minuets. After not receiving my Telivision Box for 2 months now. Complained twice now. |
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| Niamh | Bolton | TalkTalk | 2019-02-09 | |
Find calls to talktalk very difficult. Once waited so long for lady to come back that the line went dead. Another time phone put down deliberately or not but no call back. The departments not defined very well. Great difficulty in understanding young lady today, at one point said want to go and refresh myself ! Silent for sone time and then cameback -no explanation. Went to loyalty for better deal and they offered a higher price. Asked as moving but not too sure when as my contract is expiring soon how much will it be if I leave talktalk when I move. First told we cannot possibly tell you ! Asked somebody else and told £9 for each month left on contract. As could be over one year that sounds a lot to me and why that amount for something I am not using. Can understand paying say another month or even two but that sounds unreasonable. Also with all the background shouting,giggling and laughing when read off terms and conditions could not catch them properly so asked could they be posted or emailed, no we cannot do that. I find that a bit strange as I just want to know what I am agreeing to, I would have thought that was breaking the law surely as do not know what I am agreeing to but no interpreters and no fault of my own. Was a very difficult conversation, I was an announcer for years and you need to know how to speak so people can understand you. As so much noise she must have put her mouth right near the mouth piece and spoke louder which really distorted it and seemed a long delay to questions so kept both talking together. Ended up agreeing to everything as my third call. Don’t think about it taking 30mins to an hour. Takes best part of morning or afternoon and afterwards you need a strong drink - or two Anne, |
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| Anne Russell | Kingston | TalkTalk | 2019-02-09 | |
Talk talk is the worst internet service you can go to. Do not buy talktalk the service never works good and the internet is always coming on and off when I’m playing my games or doing my work on computer so I advice anyone of you thatt is reading this to NOT GO TO TALKTALK!!! It’s the worst company I have been with and I can’t wait till my contract is over to I can change. I hate the talk talk internet so much with a passion. And the customer service is so bad you litterly can not talk to anyone of them Indians it's hard to understand |
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| Dajae morgan | London Enfield | TalkTalk | 2019-02-08 | |
Honestly saying disgusting experience.. |
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| Zahir | BIRMINGHAM | TalkTalk | 2019-02-08 | |
DO NOT GO WITH TALKTALK. They are the worst providers ever! We could never ever get a proper connection. Even cost us money through work (working from home) and having to constantly buy data on our phones. I even bought a Giffgaff sim for the kids iPads because they couldn’t ever watch or play on anything!! Whilst still paying for TalkTalk. Then when you want to leave you have to go through a whole massive process which takes forever. They hang up. They claim they can’t hear you down the phone. They claim they don’t understand you as they’re all foreigners. We’ve just gone with B.T and in 1 day of being with them I can’t believe the difference. Stay away or you’ll end up wrapped up in this joke for a full 18 months |
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| Melanie | Wirral | TalkTalk | 2019-02-07 | |
literally the worst company ever. they charge you for absolutely no reason, their customer service team cannot even speak proper english. very dissapointed. |
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| emilia kokyova | Peterborough | TalkTalk | 2019-02-07 | |
Dealing with Talktalk technical department is like trying to knit with fog. They must be the worst trained group of supposedly 'technical' people I have ever had the misfortune to have to deal with. TalkTalk would be better of with a million trained monkeys who just pressed random buttons at least occasionally they would get things right. I had one appointment from a talktalk engineer who identified the fault as being outside my property which I already knew as I lost my braodband while OpenReach were working outside. I then had one appointment which was cancelled because TalkTalk said thath I would need to be at home. The second appointment was not made because TalkTalk said that I would not have to be at home after all. A third appointment was just not scheduled at all by Talktalk and finally the fourth appointment was made and I was told I would have to be at home after all. However when the OpenReach engineer arrived he said there was no need for access to the property as obviously the fault was outside, which is what the original Talktalk appointed subcontractor had said at the very start. What a useless load of technically challenged phone operators TalkTalk employed. But if you want to pay peanuts you have to expect monkeys unfortunately they all seem to be incompetant monkeys! |
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| Keith | Oxfordshire | TalkTalk | 2019-02-06 | |
Talktalk will only continue to offer disgustingly poor service. I get a text advising im reaching my monlthy maximum which i knew nothing about they then take my Direct debit as normal and suspend my fone and want me to pay the nxt months bill for no apparent reason before the due date. I call them and they say theres engineering works going on wth my line and they dnt know for how long...the agent is super rude and having convos wth others whilst pretending to look into it...apart from this they always have outages...just a complete nitemare company!!!AVOID!! |
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| Ang | London | TalkTalk | 2019-02-06 | |
No customer service whatsoever. Will not help you in any way. Will pass you from advisor to advisor and still reach no resolution. You will have to chase them up and they’ll never call you back like they said they would. I’ve had less than guaranteed speed for over a year and not done anything about it until I decided to leave and they were trying to charge me a £200 bill and after 5/6 hours of non stop calls for two weeks they finally deducted the early termination fee only to tell me I won’t be getting the compensation anymore either that I owed because I’m cancelling. Which by the way I wasn’t meant to be charged early termination fee as one of their own advisors told me they’d waive it as I was in my cooling period from renewing an 18 month contract for them to turn around and say no you’ll be paying a £192 fee or work with us and let us help your broadband. Which they couldn’t do for a year anyway.. |
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| Maria | Glasgow | TalkTalk | 2019-02-06 | |
Exceptionally slow broadband, terrible customer services. Don't fix any issues, fail to put through cancellation requests. takes tedious and painful hours customer services to get anything done (no exageration). Avoid avoid avoid |
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| Jack | London | TalkTalk | 2019-02-05 | |
Worst provider ever! Don’t be fooled by marketing strategies and tricks of the trade. Slowest broadband in history. The new TalkTalk Wi-Fi Hub is just a scam, theres no difference at all except the design. Only reason I can’t leave is because our contract hasn’t ended yet. Pay just £5-10 more a month for a far more reliable provider! Save yourself |
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| Shamsun | London | TalkTalk | 2019-02-05 | |
Would not recommend talk talk to anyone. Leave well along. Poor Internet service no custimer service. Dont know how they are still trading. |
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| Donna | Bognor Regis | TalkTalk | 2019-02-05 | |
Please avoid using this provider it is a cowboy outfit. They lie and charge you for a service that they don’t supply. I paid for super fast broadband with an additional charge for a booster service. The maximum speeds I got between 5- 10 on downloads. I was assured I would get minimum speeds up to 24 |
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| Kent lady | Kent | TalkTalk | 2019-02-05 | |
Genuinely don't know where to start with TalkTalk. They are honestly the worst company I have every come across. Ever part of their service is the worst you could possibly imagine. |
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| Jory | London | TalkTalk | 2019-02-04 | |
Just poor in every way I cannot describe how many problems I had with them just not worth it |
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| Artur | Fitzwilliam | TalkTalk | 2019-02-04 | |
An incredibly poor service from a terrible company. Literally every single thing they do, try to do, or claim to do, is so bad it's almost unbelievable but the other reviews on here along the same lines will at least back it up. |
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| Kevin | Lymm | TalkTalk | 2019-02-03 | |
Useless customer service. |
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| H | London | TalkTalk | 2019-02-03 | |
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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
