TalkTalk Broadband Reviews
Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.
Recent Customer Ratings for TalkTalk
- Satisfaction
- Customer Service
- Speed
- Reliability
Based on 5690 customer ratings since 2020-01-23 (Show all time ratings)
Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.
6046 Customer Reviews for TalkTalk
Reviewer | Location | Reviewing | Date | Ratings |
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Hi. I am SO pissed off! I will give a bad review on talktalk wherever possible! Your staff are completely unprofessional and clearly do not understand the processes well enough to deliver successful customer service! |
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Jamie | Billericay | TalkTalk | 2021-01-14 | |
Box arrived in time, setup was easy, but after 3 weeks, my internet COMPLETELY stopped working. |
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Nils | London | TalkTalk | 2021-01-12 | |
TalkTalk customer service is unable to resolve customer issues. |
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Bertie | Cornwall | TalkTalk | 2021-01-08 | |
I will suggest to avoid this company as much as possible.A company whose services I do not recommend to anyone. |
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Vasile Bitlan | Leicester | TalkTalk | 2021-01-07 | |
Literally refuses to let you cancel... |
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Jeremiah | London | TalkTalk | 2021-01-05 | |
Appalling service.. no internet over christmas thro THEIR fault not ours. Could not use smart tv or any internet sites. Most miserable time ever. Poor communication. No sense of urgency. |
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Drue | ILKLEY | TalkTalk | 2020-12-31 | |
I have been trying for over a month to sort a problem with them. This must be the worst communication company to communicate with. |
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Nick | Hampshire | TalkTalk | 2020-12-31 | |
Alex just installed our wifi today, he was so lovely and considerate! Couldn’t recommend him as an engineer enough, I hope he gets lots of lovely feedback! |
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Chloe | Worcester Park | TalkTalk | 2020-12-31 | |
Shocking company cannot talk to a human being in this country. Sent email to their CEO, I received a standard letter. Need to get away from TalkTalk & Walk Walk! |
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John Moore | Belph | TalkTalk | 2020-12-29 | |
Talktalk customer service is not helpful and not useful. I will not recommend them at all. |
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Leah | London | TalkTalk | 2020-12-28 | |
Charged unfairly £144! |
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Mihai | Harow | TalkTalk | 2020-12-28 | |
Everything about TalkTalk is terrible. They have the worst possible customer service. They consistently fail to deliver on the things they promise. They consistently mess up bills. Their broadband speed is hopeless and despite hours with customer service never gets fixed nor any monies credited despite a so call "guarantee" on their speed (which falls well below their guaranteed level even according to their own statistics on my account portal). Do not get duped by their promises. They will fail to deliver time and time again. |
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John | London | TalkTalk | 2020-12-24 | |
The internet is really slow and when you call them about it they just suggest an upgrade. They wanted me to open up a speed check webpage which I couldnt even open cause the internet was being so slow that day and they tell me to wait until I can do a speed check. What the h*ll? |
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Camilla | Edinburgh | TalkTalk | 2020-12-22 | |
Pathetic signal keeps dropping glad my contract end February |
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John O’Rourke | Kirkcaldy | TalkTalk | 2020-12-20 | |
got fibre broadband speeds meant to be 35 get 28 29 constant buffering.spoke 2 times to tt online chat.excuses excuses.30 days monitoring my internet well over.the usual faults implied its in ur home. i suggest emailing the new ceo.as i got fed up few yr ago i got in touch with dido harding prob sorted in a wk.the prob was not my home.shocking service |
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Deborah | Wallsend | TalkTalk | 2020-12-19 | |
AVOID if you care about your time and money. |
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S R | London | TalkTalk | 2020-12-18 | |
Utterly shocking service. Worst customer service team I've ever dealt with. Couldn't orginise a pi*s up in a brewery. An utter sh*t show |
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K | Wales | TalkTalk | 2020-12-18 | |
Horrendous. Worst customer service I have EVER EVER experienced. AVOID AVOID AVOID!!!!! You can phone up all the times you want, be on hold for hours, speak to no end of people, email, fill in their online chats, and you will STILL get NOWHERE!!!!! It has now been 11 months since i submitted a change of ownership on the account and still hasn't gone through, and it never will. Now after even more wasted hours I am trying to cancel and of course they still want to charge an extortionate fee. I am now liable for it all despite trying to change the ownership 11 months ago! They promise and promise to look into it and call you back, they never ever do. You can raise complaints and it will do nothing. AN EMBARRASSMENT OF A SERVICE!!!! |
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SARAH LEWIS | Wembley | TalkTalk | 2020-12-16 | |
Talk Talk have what I can only describe as appalling customer service. After being a customer for 8 years and zero issues with monthly payments, I was in the process of selling my property, without an exchange date the buyer jumped the gun and her provider notified talk talk they would be taking over - fast foward three months at exchange I ask talk talk if we can 'freeze' my account and move it to my new address (I was on a 2 year contract) the answer was no! I then had to pay £176 for, well, nothing! I couldnt risk bad credit rating buying a new house! My advice? avoid at all costs! |
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Jessica | London | TalkTalk | 2020-12-14 | |
this is the worst broadband ever sky is a 100 times better than this. such a poor connection i am soo mad at me that i choosed to connect this broadband in my house. worst customer service ever |
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john | france | TalkTalk | 2020-12-12 | |
So I tried to cancel their broadband because I've moved. I've done this before with Sky, BT and Now TV who just cancelled it at my request straight away. |
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Kainan | London | TalkTalk | 2020-12-10 | |
would like to give no stars .this is the worst broadband and home phone company i have ever dealt with .been with them for a month 1st 8 days no phone .a week later no broadband .now phone not working properly .stuck with them for 18 months .had engineer to my house for broadband . fault was in the exchange .they want another engineer to come to check the phone when he checked it 3 weeks ago .i think they need to pay you to have talktalk in your house .it will be worth paying up the 18 months left to get rid of this s--t |
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james jones | hackney | TalkTalk | 2020-12-07 | |
Attention!! |
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Patryk | Watton | TalkTalk | 2020-12-07 | |
I signed up for the 60mb service and only got 27mb, not happy. Customer service: they seem to be trained to very carefully bounce you around until you get bored and give up without the problem being solved. The customer is always wrong. |
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tpk156 | Pevensey | TalkTalk | 2020-12-05 | |
Customer Service of Talk Talk is unbelieveably poor, after spending the past three days on the phone with them, each day I called and was told something completely different than the day before, they gave me 4 different prices for the same broadband package. I really felt they were trying to rip me off, I even started recording the calls. I have never experienced such unprofessional, untruthful customer service. |
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Grace Frankham | Blackpool | TalkTalk | 2020-12-02 | |
We have had intermittent problems and slower than guaranteed minimum speed (34mbs) for over a year. Despite many calls it has never been resolved. In Sept 2020 the speed dropped to around 15mbs and cut out multiple times daily. It has taken 2 talktalk engineer visits and over 20 calls (total logged call time of 17hrs) for them to finally send an openreach engineer who resolved it immediately. Customer service is terrible, having to repeat and go through the same explanation, checks etc every time, and being passed from person to person and being told they have done something that should resolve it. |
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john | south wales | TalkTalk | 2020-12-01 | |
Hi, I am not happy with service you provide, as then would like to terminate the contract with you. I have waited a month for the engineer to come to install the wifi which he didn't for some reasons and said we will send another engineer soon but it is been 2 week no one said anything. It is not even worth 1 start, wouldn't recommend for anyone, very poor |
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Zubair | 85 Ash road | TalkTalk | 2020-11-30 | |
Might as well be a scam with how they operate. Called in nearly a week ago with a fault, assured that I would be put through with an emergency 24/48 hour appointment - lie number 1. Five days later ten minutes after they are due to arrive I recieved a phone call - apparently *I* have canecelled my appointment to go to hospital. No I haven't. Another call - no my engineer is going to hospital and no one is available and they don't know when someone will be - this was lie number 2; because when pushed further they found a new person in less than half an hour. Only the cocky, arrogant engineer - Wayne - they sent out, spent his time telling me how BT engineers are useless and call center agents are useless and that the fault is with the BT line - lie number 3. Because when BT come out we learn that the issue is with the router, a router that would have been in his van at the time. So now I have to wait a further 3+ days for them to send me one in the post because they "don't have anyone available" to come and put in a two minute job that *their* engineer should have fixed. |
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Stacey | West Midlands | TalkTalk | 2020-11-28 | |
I went with talk talk thinking that fibroptic wave band should not cause problems... a big mistake, I must say! You tube , netflix and internet have their moment , a bit too often for my liking. So I call them , a lovely lady apologies and say she will increase the signal ( what ? On fibroptic ? ) anyway somehow it gets better but within weeks, the same problem starts all over again. I dont want to have to call regularly to remind those people that I expect what I paid for and I am counting the days for my contract to finish and go with more serious providers.. honestly! |
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Pat | Southampton | TalkTalk | 2020-11-24 | |
i have with talk talk from more then 14 years, talk talks Customer service is very bad, they charged me over and over ,when i phone to then every time they have new person and diffrent story. not help , they did not tel,me and put price up every time , do not use this if give free, |
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Asghar khan | london | TalkTalk | 2020-11-24 | |
Pathetic level of service. They dont have a clue what Openreach tells stories about fixing thing. This is prime example of what happens when the company have no boots on the ground and have no knowledge of how things work and simply piggyback on someone else's infrastructure and knowhow to earn money. |
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Ash | Virginia Water | TalkTalk | 2020-11-23 | |
We've had an extremely disappointing performance from our overpriced 4G EE box for the last 18 months, which we chose because we couldn't get fibre at our previous address. |
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Gwendolen Leadbetter | CHESHAM | TalkTalk | 2020-11-23 | |
This lot at talk talk are as bad as it gets , they take stupidity to a new level ! They have somehow managed to mix up to accounts my daughters and mine we seem to be paying each other’s bills , passwords are mixed up account names don’t correspond with addresses and after so many calls they still haven’t managed to sort. Worst service on planet earth . If you want to be left feeling like jumping of a bridge this company will definitely give you motivation to jump. Don’t touch with a barge pole. You have been warned you won’t be the exception where it ends well. |
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Trevor McLaughlin | NIreland | TalkTalk | 2020-11-22 | |
Have to use my mobile data on a daily basis as wifi is slow/does not work. |
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Angela Saghegyi | Hampstead | TalkTalk | 2020-11-20 | |
I am very unhappy with TalkTalk broadband the connected is terrible I have been very long with TalkTalk and I am going to leave you |
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Bojan | Newcastle upon Tyne | TalkTalk | 2020-11-19 | |
The broadband internet is terrible very poor connection not happy with it at all I wouldn't recommend TalkTalk to anybody |
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Bojan | Newcastle | TalkTalk | 2020-11-19 | |
called TalkTalk in May 2020 to report a faulty wall socket their team in Manilla who I could barley understand told me it was up to me to contact BT and pay for replacement /repair, called again still in May and they promised me a call back in 24 hrs from a manager now we are in November and still nothing.last time I spoke to them they put the phone down on me. AVOID LIKE THE PLAGUE. |
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robin Pitt | kidderminster | TalkTalk | 2020-11-19 | |
I've been with talk talk for almost two years. It is one of the most worst experience of my life!!!!!! I had 5 time internet disconnected for several days each time in these months without a communication. The staff is terrible don't know how to communicate with who is suffering form a service that is not being provided. The website shows no problem but the reality is different. They said it's not our fault it's openrich problem but we dont know who is this company because i pay to talktalk. During the national lockdown we were left behind without Internet for more then one week and this time they are still doing the same game. Most importantly i had to join in zoom meeting from the computer but wasn't able. And I got two small kids and seeing suffering them was the morst feeling ever.!!!!!!!very very very very bad service!!!!!! |
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Mohamme S. Khan | London | TalkTalk | 2020-11-15 | |
My mother died in May. I used the Tell Us Once Service and I notified the bank. My brother still lived in the house and said he would inform TalkTalk. He forgot, he was grieving and going through the pandemic. In October we receive demands to pay £200+ from a debt collection agency. TalkTalk never wrote to us or my mother to question why the direct debit was cancelled but they kept the account open and running into debt until September. |
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Lindsay Steele | Hillingdon | TalkTalk | 2020-11-14 | |
Absolutely shocking product delivery and customer service I have ever received in my whole life! |
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Victoria | leicester | TalkTalk | 2020-11-13 | |
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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
