TalkTalk Broadband Reviews
Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.
Recent Customer Ratings for TalkTalk
- Satisfaction
- Customer Service
- Speed
- Reliability
Based on 8462 customer ratings since 2018-10-21 (Show all time ratings)
Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.
5567 Customer Reviews for TalkTalk
| Reviewer | Location | Reviewing | Date | Ratings |
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Like countless other Talk Talk Customers who were unfortunate enough to sign up to the unfathomably dreadful “service", I too received appalling broadband connection, below average broadband speeds (in my case 3.3mbps) and regular service disconnections. |
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| Hank Taxpayer | South West England | TalkTalk | 2019-10-21 | |
Very slow average download speed 4.5 and upload 0.7. Keep phoning talk talk and they run tests which takes on average about 25minutes. Then they say it is fixed and speed will improve over next 24 hours but the last 2 occasions it actually got slower. And now it keeps on disconnecting, which they say isn't their fault but it's and surprise surprise by say it isn't their fault. Completely fed up with it all. |
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| Peter | Reading | TalkTalk | 2019-10-19 | |
Terrible coverage, terrible customer service, and absolutely no concept of data protection. They don't have a clue about the latter and for that I would say new customers should be running scared. |
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| Ben | London | TalkTalk | 2019-10-17 | |
Talk talk is ****. They give you 56 mb speed but you cant reach to their speed. |
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| Simon | Manchester | TalkTalk | 2019-10-17 | |
Absolutely the worst company I have ever dealt with. Shocking customer service and they truly could not care less. Tried to join and they cancelled my activation date 3 times without telling me. It was only when I would call to chase it up that they would let me know and then claim 'technical difficulties'. They have never been able to tell me what these technical difficulties are. At this point I have been without internet and a phone line for 2 weeks and I am now looking at another 2 weeks before I get anywhere. I run a business from home and this has cost me hundreds of pounds. I am beyond disgusted. |
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| Gemma | Worcester | TalkTalk | 2019-10-17 | |
THE MOST DOG **** BROADBAND COMPANY EVER!!!!!! |
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| Enriko | Scotland Inverness | TalkTalk | 2019-10-16 | |
Shocking service and customer service even worse, I had nothing but hassle and it was draining and annoying speaking to none English speakers and even asking to be put through to a UK base office they would help. also if you fighting compensation with talktalk take them as far as you can goto CISAS, for every complaint that goes to CISAS it cost talktalk over£300 and if you believe your entitled to compensation then take them all the way, even ask for copies of your account notes and even recordings of your phone calls, I do not trust this company one bit and will never go with a cheaper broadband provider again talktalk deserve to have the worse reviews going there are obviously not doing this correct |
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| Sox | Northeast | TalkTalk | 2019-10-16 | |
I endured poor service for 18 months whilst tied into a contract. I tried to transfer to another supplier only for them to be telling me that after 3 weeks Talk Talk wouldn’t authorise the release. Another astronomical bill from Talk Talk prompted a call to their customer service centre which sounds like it is run from a barn with the amount of background noise. Little empathy, poor understanding of my concern and complaint, no willingness to accept any responsibility. A truly appalling company that I will not recommend nor use ever again. |
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| Karen | Ipswich | TalkTalk | 2019-10-16 | |
I do not normally leave bad reviews for any service. |
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| Owen A | Scotland | TalkTalk | 2019-10-15 | |
Download speed of 0.1. Are you freaking kidding me. |
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| Sinead Osborne | Birmingham | TalkTalk | 2019-10-15 | |
Absolute waste of time and money. Customer service advisors are infuriating and you can barely understand them. They keep you on the phone for ages saying the same thing. Broadband drops out all the time and basically it's a totally rubbish service! |
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| Jo | Brighton | TalkTalk | 2019-10-15 | |
The worst service provider I have ever had. Speeds never go above 3.5mbs and usually drop down to 0.5mb. phoned customer services multiple times only to be connected to someone who does not understand what I'm talking about.Will be ripping up contract. |
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| Scott | Dumbarton | TalkTalk | 2019-10-15 | |
I would have rated zero star if I could. |
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| Galina | Birmingham | TalkTalk | 2019-10-14 | |
I'd advise everyone to not go with talk talk they took £85 out my account when I'm not even using there services and now there telling me I have to wait a month to get my money back even tho they know it's there fault yet they refuse to put it in til the November. Absolute joke ! I've been on the phone for an hour trying to get it back and I'm still on the phone yet getting put on hold every 5mins! |
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| Kim Gibson | Perth | TalkTalk | 2019-10-12 | |
I have suffered TalkTalk as my IP provider for 20 years to |
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| john | London | TalkTalk | 2019-10-10 | |
TalkTalk, Sky and BT, all using same network OpenReach so they all provide same ****** unreliable service. The terrible customer service might be due to lack of training. |
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| Chris | Edinburgh | TalkTalk | 2019-10-09 | |
Completely unreliable service that drops out continually. Customer service has been appalling! |
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| Denise | Machen | TalkTalk | 2019-10-09 | |
If you want 5mbs internet that can't even load a Youtube page... Get this. I canceled 4 days into it getting installed and the funniest thing is when I told them the internet is extremely slow they told me 'It takes 2 weeks for the internet speed to get as fast as possible' LOL and guess how long the cooling period is for canceling without fees? 2 weeks... An absolute joke- wasted 2 weeks waiting for the broadband to arrive now have to wait another 2 weeks for a new one to get installed. Just a total waste of time and money. Should have read the reviews on here before purchasing- I hope others can see this message and save their time and energy. |
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| Ella | London | TalkTalk | 2019-10-09 | |
I am absolutely disgusted with Talk Talk. I have been a customer for several years. The broadband lately has been dropping in and out, the tv box keeps losing signal and my pin number never works for fils etc. I have tried calling on numerous occasions with no help whatsoever. One individual even suggested unscrewing the phone box with a knife when I said I didn't have a screwdriver to fit. I have now cancelled and gone elsewhere only to find they have invoiced me for a further 1 month in advance even though they know I have cancelled my contract and they have disconnected it. They said I had to pay and then apply for a refund...this is not happening, I would never get the refund as their customer services is awful. Would never use them again. If I could give minus for review It would all be -10 |
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| Disgusted | Sussex | TalkTalk | 2019-10-09 | |
Diabolical customer service. I’d been with talktalk for over 10 years when overnight literally thousands of my emails disappeared into thin air. After hours of torturous exchanges with various staff and being escalated to the highest level, the answer was basically tough luck. You don’t own the email even though you can’t take it with you, and your data isn’t protected. So good luck everyone if your unfortunate enough to be involved with them. You’ll need it! |
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| Maximaxi | Wolverhampton | TalkTalk | 2019-10-09 | |
Terrible. The contract ended and they renewed it at a higher price all without telling us. I’m furious. |
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| Nicole | TalkTalk | 2019-10-08 | ||
Hi |
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| Felix | Belvedere | TalkTalk | 2019-10-08 | |
I am locked into a contract until Dec 2020. Cannot wait to get out! The broadband is absolute rubbish. Tried to sort with customer service to no avail. Had to resort to buying 100gb package on my mobile and am using that to stream box sets on Netflix on our telly. AVOID THIS COMPANY AT ALL COSTS |
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| Unhappy customer | Wirral | TalkTalk | 2019-10-07 | |
No problem with the broadband for me but the customer service is unbelievably bad. I need to cancel because I’m moving house. Multiple calls , waiting, on hold, cut off, service staff who can barely speak English. |
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| Martin | Worcester | TalkTalk | 2019-10-07 | |
Disgusting customer service, always foreign and don't understand. They made it nearly impossible for me to cancel after a year. I was bounced around different people who said, 'they couldn't do it' or 'I've reached the wrong number'... |
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| Tom | London | TalkTalk | 2019-10-05 | |
What a joke they are. You get 19mbits (as promised) for the first 6 months, then they gradually reduce your speed by 1mbit every month until you're down to 10mbits (hoping you don't notice). When you call them, they claim that it's the router, or the dsl filter or solar flares causing the speed drop, total lies. So after 3 wasted hours talking to them over 3 weeks, they finally decide that sending out a new router would "solve the issue". So the new router arrived and bingo the speed is back to 16mbits...but oh...here's the thing - it's also back up to 16mbits with the old router too. so they blamed the router and then quietly changed a server setting to give me back the 6 mbits they had taken away. Nefarious methods indeed! |
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| seth | Cardigan | TalkTalk | 2019-10-04 | |
What a load and ****. Been on the phone for over an hour every day for the last week re poor phone line and even poorer internet. FINALLY on day 9 they have agreed to send an engineer out - Hooray. I have unplugged as suggested every day, plugged in a new router - they can’t seem to understand that an outside phone junction box hanging off the wall might be the culprit. Oh and yes I have to pay for an engineer. At least they’ll be local. |
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| Lowri Lambert | Cardiff | TalkTalk | 2019-10-04 | |
Rubbish never got coneted yet they billed me for 145 then I rang them up loads of times even to cancel it which I done in the 30 days now I have changed provider but talk talk billed me 48 which I never had it contacted they were rude on the phone which was costing me more money from my mobile they said why didn't use the landline I said I told you that I've never been connected what a joke |
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| David | Chelmsford | TalkTalk | 2019-10-04 | |
All customer services are offshore and are awful. The connections are really bad and it can take 40 mins+ to get even the simplest problem resolved, lord help you if there is anything seriously wrong. |
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| Nina | Manchester | TalkTalk | 2019-10-03 | |
Absolute **** show!! They sent someone 2 weeks after we made the request to establish a connection. So after 2 weeks of wait, the employee turned up without a router. He told us our old router should work so we dug up the old router only to find that it does not connect to the socket the employee set up!! After many complaints, we were told that we need a microfilter and that we had to wait for a few more days for it to be delivered. It has now been 3 weeks without wifi.... |
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| MG | London | TalkTalk | 2019-10-03 | |
I am absolutely furious with talktalk. Called up to cancel over a month ago and paid over the phone for cancellation fee because connection was absolutely abysmal. I have just been charged again!! I called up and apparently there was a systems error when I made my cancellation so it did not go through. Because I didn't receive a confirmation email of cancellation apparently it was my responsibility to chase this up. Completely ridiculous. Customer service is appalling. Do not use this company!!!!! |
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| Georgia | Sheffield | TalkTalk | 2019-10-03 | |
awful |
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| henry liew | london | TalkTalk | 2019-10-03 | |
Below zero!!! Horrible. Horrible. Also they tryna steal my money after 6 month I left the company. |
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| Marta | london | TalkTalk | 2019-10-02 | |
Internet has been intermittent for days probably due to a very unstable telephone box on the outside of the house. Even my telephone line is unclear. Been asked to switch off and on numerous times. Plugged in a new router, completed fourth line check to no avail. All I want is an engineer to fix the box yet I go round in circles. Leaving for another provider. |
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| Laura | Cardiff | TalkTalk | 2019-10-02 | |
Been with talk talk for 6 months, I've had to ring them at the end of each month spending hours on the phone trying to sort out the confusion with payment dates,they have disconnected my internet a number of times and they have charged me late payments fees without notifying me. NIGHTMARE!! |
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| Matthew Wells | Maerdy | TalkTalk | 2019-10-02 | |
Awful customer service. I wish I can give negative star. Don’t know how to behave and can’t give solution. So finally decided to say bye bye. Bye bye talktalk and will never use you again. You didn’t show any value to your loyal customer. |
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| Manish | London | TalkTalk | 2019-10-02 | |
Had the same problem cancelled phone made overuse of £8 and cancelled the phone now they piled me £34.50 saying the phone not cancelled told them the date we phone but there computer said no and they can’t listen to voice recording as the say they record only cancelled because we waited 6 weeks for the tv and internet to go on then they cancelled it and ask us to start again would never use talk talk again |
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| Mark | Lincoln | TalkTalk | 2019-10-01 | |
Absolutely garbage of a company. Charged me two bills within one month and when I asked why, they insisted I took out a new package which I didn't. Had no email confirming this and when I wanted to cancel and switch provider they hung up on me. |
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| Melissa | Glasgow | TalkTalk | 2019-10-01 | |
Thankfully, with a £20 escape fee, I am finally changing providers. TalkTalk have been horrendous in terms of broadband speed and reliability - we cannot rely on a good connection. As an example, since Friday my speed has gone up and down from about 0.01 - 4mgb. |
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| Jane Church | WIGSTON | TalkTalk | 2019-10-01 | |
ABSOLUTELY AWFUL !!!! I've no idea what the broadband is like because 2 months ago the equipment was installed but we are yet to be connected. If you live in York please please please don't sign up. I've cancelled work today to wait in for an engineer who isn't coming. No courtesy phone call. I had to ring them to find out!! |
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| Marie | York | TalkTalk | 2019-09-30 | |
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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
