TalkTalk Broadband Reviews
Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.
Recent Customer Ratings for TalkTalk
- Satisfaction
- Customer Service
- Speed
- Reliability
Based on 8054 customer ratings since 2018-12-08 (Show all time ratings)
Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.
5654 Customer Reviews for TalkTalk
| Reviewer | Location | Reviewing | Date | Ratings |
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An absolute useless service all round , low speeds and cancel contract and charge an exorbitant charge for a service which is atrocious, I have numerous friends also switching providers after the way we have been treated , but bye to bad rubbish |
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| Darron Frost | Newcastle | TalkTalk | 2019-12-06 | |
Worst intwrnet ever so slow turns off randomly had internet turn off for 6 days AND THEY CHARGED ME TO FIX IT This iternet is a oile of shot all they do is take money |
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| Derrell | London | TalkTalk | 2019-12-05 | |
My talk talk is suppose to activate today (5/12/19) they didn’t tell me exact time, they only told me that my activation date is 5/12/19. Now it’s 9:00 pm I rang them to tell that there are still no signals and a rude woman replied YOU HAVE TO WAIT TILL 12PM. I understand, but she can tell me in good manners. Totally rubbish customer service . |
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| Atif | London | TalkTalk | 2019-12-05 | |
Disgusting company. I have been trying to cancel my account for 6 months. They even accept and can see it in an email, yet they carry on trying to bill me. Now they have debt collectors involved! |
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| Steffen | Hampshire | TalkTalk | 2019-12-05 | |
Sick and tired of this stupid internet provider going out for up to half an hour at a time, several times a day. It would be alright if this happened rarely, but it happens every single day and several times. I've literally lost auctions because of how unpredictable this internet is, just for example. |
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| Asami | Hereford | TalkTalk | 2019-12-04 | |
Omg this company is a complete joke the got the company name right talk talk a load of rubbish 6 hour i spent on the phone trying to get box office on and basically told me I cant have box office when its advetised all over the web page joshua fight on 493, then they told me I need to phone sky themselves to get the channel added to my tv they laughed at me because sky cant do that so I phoned them back and they said I could watch joshua fight if I purchased box nation,like a big fight is going to show on there come on uk customer and speak to people in Africa avoid these people they just talk rubbish |
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| John jones | Dudley | TalkTalk | 2019-12-04 | |
Horrendous customer service!!! |
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| Chris Jones | TalkTalk | 2019-12-04 | ||
Disgusting disgusting, customer service diabolical,they billed me for a technical fault that was THERE fault not mine, kept me on the phone for a hour and kept Passing me about, I told the lady not to cut me off so what h |
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| G nelson | Liversedge, heckmondwike | TalkTalk | 2019-12-04 | |
Bigest pile of garbage ever!!!!!!!!!!Speeds no where near whatthey say.No english help was difficult to understand every person we contacted whilste getting given the run around.Prices changed halfway through contract.Stay away from talktalk!!!!!!!!!!!!!!!!Its cheap for a reason!!!!!!! |
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| lee | oxford | TalkTalk | 2019-12-03 | |
Talk talk r absolutely disgusting don't understand a word any of them say!!! Had no Internet for 10 days and not helpful at all I will defo be looking for another provider as they r a waste of time. Staff r terrible know nothing!!! |
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| Walker | Blackpool | TalkTalk | 2019-12-01 | |
Still absolutely disgusting, so slow so unreliable so frustrating. The only thing they do well is take your money. |
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| Ed jerome | Waterlooville | TalkTalk | 2019-12-01 | |
It was fine initially just as thousands of other people have said but useless nowadays. We have tried everything and it is off more than on. So being in a good area all round for connections makes me feel annoyed as paying for a service I don’t get. No internet most of the time! Comes and goes constantly just as everyone seems to be saying. Cannot wait to change provider. |
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| PollyG | Norwich Norfolk | TalkTalk | 2019-12-01 | |
All within 21 days of taking out talktalk broadband and phone services they had been blocking xbox gaming and sites like flickr between 4pm and 6.30pm got that sorted having proved the issue was with them by bypassing the block using a vpn on the pc and for the xbox using mobile data via a hotspot and then the service entirely failed. |
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| Joanne | Wales | TalkTalk | 2019-11-30 | |
Abousolutely tricking disgusting. Been charged twice for internet that hasnt even arrived! Abosoulutely disgusted. Would not reccomend ever!!!! |
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| Dan | Keighley | TalkTalk | 2019-11-29 | |
Nasty company. We have just moved into a new place. Talk Talk was the company used by the people who lived here before us. They recommended we go with somebody else as they had a bad experience using Talk Talk. We have signed up to a new provider but can't get internet now because Talk Talk have put a block on our line! They are causing as much aggravation as possible. |
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| Stuart | Hove | TalkTalk | 2019-11-29 | |
To cut a long story short, they are terrible, I have spent 3 days trying to sort out my talk talk plus as they said they would be cutting me off on the 30th if I didn't register, they showed me as having an account no. a direct debit set up, and said I was registered. This was after numerous chat agents(where in the world)! who appear not to know what they are doing. The final crunch after 3 days was for them to say they didn't recognise me! So good luck anybody trying to register! |
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| graham sharples | North Lancashire | TalkTalk | 2019-11-28 | |
I was told to register with talk talk mail plus as after the 30th, I would lose my e mails, so after numerous chat agents(where in the world) I managed to get registered as I thought, not being told that I had to have a different e mail and password, I eventually got registered and a direct debit set up, so I thought. On the third day after promises from other agents that I could access my account and register my wife's e mail, and after 3 more agents who didn't know what they were doing, I was told that I was not registered with talk talk plus! Unbelievable after having an account no. And a direct debit set up. I have never dealt with any company as bad as this lot, who just don't know what they are doing, so I think I will go to someone who does. Good luck anybody trying to get registered with talk talk! |
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| Graham Sharples | North Lancashire | TalkTalk | 2019-11-28 | |
TalkTalk = Absolutely shambolic company to deal with |
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| Richard | Leeds | TalkTalk | 2019-11-28 | |
Unbelievable lack of communication internally for a telecoms company, as previous reviews have said each call to "customer services" will last at least one hour and will resolve NOTHING. It took three months after going live date to finally create a bill which was correct. Five days after the billing problem was finally rectified, they threatened to restrict service because of "late" payment. Ironically the actual BB product itself is pretty good, but the customer service completely lets the company down. If you value your sanity go elsewhere!!! |
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| unomi | Glasgow SCO | TalkTalk | 2019-11-27 | |
Not only does Talktalk's connection break off frequently, it's also incredibly slow, has been known to shut off completely for days and the customer service is patronisingly bad. |
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| Tom Simpkins | Altrincham | TalkTalk | 2019-11-27 | |
Terrible customer service, |
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| Antonio | London | TalkTalk | 2019-11-26 | |
NY OPINION - AVOID. I would give no stars on any of the statements but had to fill in something, believe me it is not even one.. I intend to pay the fee to get out of my contract. YES IT IS THAT BAD> |
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| lesley | Peterborough | TalkTalk | 2019-11-26 | |
They are a waste of space they all talk off a script ask a question and they can’t answer it and I have trouble understanding them and them me go round in circles and achieve nothing. Move on ASAP |
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| Carolyn jones | Kent | TalkTalk | 2019-11-25 | |
Could not believe when the talk talk engineer came to connect me just how bad he was 1st he stay 10 minutes they left for 3/4 hour then came back for 5 minutes and got a call to some emergency he said he would be back within an hour after 2 hours I phone him when he said I could finish it myself there wasn’t that much left to do ??? Then I phone talk talk who didn’t seem bother I spoke to complaints who said they would look into the problem .... NEVER heard from them again ... luckily my daughter manage to set up the connection even after I went live I still receive emails from TalkTalk saying they had a problem setting me up but were working on resolving the problem ... absolute joke |
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| Mary | NN8 | TalkTalk | 2019-11-25 | |
Without warning they charged me twice the price when complained they add another contract without my knowledge so I ended paying twice when complained again they switched off broadband completely so I am without internet. They promised compensation for overcharging, but they didn't stick to their promises. Very bad experience with talktalk. Going to cancel and put all this nightmare behind me. |
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| Joe | MANCHESTER | TalkTalk | 2019-11-25 | |
This is the worst customer service i've ever had to deal with! |
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| Ada | Corby | TalkTalk | 2019-11-24 | |
The stupid guy said the "supersafe boost is free shall I turn it on?" I said why not. Only to come back 15 months later to see they've been charging for it the whole time even though I never used it. I phoned them up to check the call recording they said they'll check it but they wouldnt tell me if they checked it or no. All they do is bluff bluff and talk about how I'm not gonna recieve it anymore, and a bunch of other crap you wouldnt believe. |
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| Priot | Birmingham | TalkTalk | 2019-11-23 | |
These people are liars, cheats, and totally disinterested in achieving customer satisfaction. They lie from the moment you sign up with them to the time when you are finally able to extricate yourself from their evil clutches. Even after they have failed to deliver broadband to you, and lied about the reasons why, they refuse to let you cancel. They will go on billing you completely disregarding your wish to cancel and threaten debt collectors if you don't pay up money they are not owed. People warned me about them before I signed up and I wish I had listened. When they failed to deliver any service to me as promised and I finally cancelled they hounded, threatened and harassed me to the point that I was unable to work, eat or sleep for weeks. In the end I complained to their CEO and said if the continual harassment didn't stop I would issue an injunction and contact the police. I cannot emphasize enough that for the sake of their health consumers must give this evil collection of crooks and charlatans a complete miss. Go anywhere, but avoid Talktalk like the pernicious plague they are. |
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| Simon | Sussex | TalkTalk | 2019-11-23 | |
This is an amateur farce of a provider. I was with them a year and the service was intermittent and totally unreliable. Call centres are all abroad, South Africa and manilla. You'll wait up to an hour to get through and when you do the help given is useless. They'll try and sell you something |
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| Barry Graham | Wheatley Hill | TalkTalk | 2019-11-23 | |
Just transferred my broadband account to sky. If anyone suggests to you that talk talk broadband is worth getting..one answer..don't! Extremely poor speeds,the internet itself cuts out when I feels like it, and the customer service is a joke. For the last 12 months I asked them to bill me on my new email address, and for 12 months they neglected to do this, leaving me unclear on my bill. If it went past my date they would instantly cut my b/b and phone.please,please do not entertain this company. You are better off with two tins and a bit of string. |
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| Chris | Elvington | TalkTalk | 2019-11-22 | |
The worst broadband service I've ever had. I was only with BT because they were the only service provider in my area at the time. Unreliable when I had to use them, and then when I rang them to cancel it when I moved... they just didn't cancel it. They charged me for a service I thought was closed for 14 MONTHS and have refused to refund me because they "can't find a record of my call". Instead, they brow-beat me on the phone for 45 minutes bouncing me back and forth, putting me on hold/just leaving me on the line whilst they typed. They couldn't even immediately close my account, I have to wait an extra week to be free of them. Never use them unless there is no alternative, and even if you have to use them... record your calls. |
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| Jesse | Brighton | TalkTalk | 2019-11-22 | |
This is probably hands down the worst WiFi you will ever get. I advise everyone who are looking to buy this to NOT.i tried calling them but to shut down my network but they keep telling me to call next month then when I do then they say to do it the next month and so on.this has been going on for 3 months now and on top of all of this there staff are very rude and on multiple occasions they charged me more that they were supposed to. |
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| Aqib rana | London | TalkTalk | 2019-11-21 | |
This is probably hands down the worst WiFi you will ever get. I advise everyone who are looking to buy this to NOT.i tried calling them but to shut down my network but they keep telling me to call next month then when I do then they say to do it the next month and so on.this has been going on for 3 months now and on top of all of this there staff are very rude and on multiple occasions they charged me more that they were supposed to. |
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| Aqib rana | London | TalkTalk | 2019-11-21 | |
Such terrible customer service. I cancelled my order in March due to poor service. However, I tried switching again to a new provider in November and they have left a historic problem on the Openreach system meaning I can't switch and am stuck with my current provider. Talktalk simply say I have to talk to my new provider. They say the opposite. Raised a formal complaint. No result. Absolutely disgraceful and I am trying to Get Openreach and Ofcom to deal with it. AVOID AT ALL COSTS. |
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| Ben | Cambridge | TalkTalk | 2019-11-21 | |
Was with talktalk for 18 months until my contract run out, the WiFi was awful wouldn’t load videos films on Netflix or nowtv would buffer and wouldn’t be a clear picture, as soon as my contract run out they charged me £40 (was £19) when i rang in to complain their systems down and was told they would call back, they never did and I had an extra £30 bill on top of the other £30 in unpaid direct debit bills because they didn’t call back! |
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| Ihatetalktalm | Uk | TalkTalk | 2019-11-20 | |
My reception kept cutting off. I spent a fortune trying to fix it. The advisors were not generally good at speaking English & passed me from person to person. It continually failed so I phoned to end my contract, again I was passed from person to person (why?). I paid 2 months fees for a service I was unable to use. Despite this, I have just got my third demand for payment. Although breaking their own conditions, they sold my "debt" to a debt collector & although the debt collector conceeded I owed nothing, Talk Talk keep your details & sell the supposed debt to a new debt collector every year - I have just recieved another demand. THIS SHOULD BE ILLEGAL. I now use a slightly more expensive friendly British company & have had no problems & a broader service. DO NOT USE TALK TALK THEY ARE BAD IN EVERY WAY! |
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| Paul Stuart | Bucks | TalkTalk | 2019-11-19 | |
Terrible service. I will tell everyone who would like to use this company service please stand away. The internet is dramatically slow. Don’t waste time and money. |
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| Linda | Manchester | TalkTalk | 2019-11-19 | |
The internet is terrible slow and the issues are automatically coming out. |
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| Linda | Uk | TalkTalk | 2019-11-19 | |
Avoid Talk Talk don't buy broadband from them. |
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| Jakub | Failsworth | TalkTalk | 2019-11-19 | |
Speeds are slow (on the lower end of what's advertised), generally reliable. However, the biggest issue with Talk Talk is their customer service. Agents, although generally very nice, have little to no power to actually help; every single enquiry will last at least an hour, often closer to two hours. They will take every opportunity to squeeze as much money from you as possible. They will try to charge you extra or extend your contract as much as possible. They don't expect you to notice or kick up a fuss and they will disregard their own terms and conditions if it means they can try to charge you for another month. We were their customers for almost 2 years. Never again |
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| Zu | Liverpool | TalkTalk | 2019-11-19 | |
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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
