SSE Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for SSE.

Recent Customer Ratings for SSE

  • Satisfaction
    3.2 stars
  • Customer Service
    3.5 stars
  • Speed
    2.9 stars
  • Reliability
    3.1 stars

Based on 562 customer ratings since 2017-12-15 (Show all time ratings)

Visit SSE   Read our SSE buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

287 Customer Reviews for SSE

Reviewer Location Reviewing Date Ratings
My FIBER internet with SSE is appalling it is forever dropping connection. I have since learned that you only have fiber internet if it is delivered straight to you house.mine come from the local exchange down to local box then is delivered to house by BT old underground copper cabling. No company should be allowed to advertise this without explaining it won't stop any of the problems you currently with connection while on this system. It is false advertising, I still have the same problems with fiber as I did with broadband but I just pay more now. My contract is due to end and I will go with the only company I know of who delivers fiber straight to the house which is virgin. Sick and tired of being ripped off
  • Satisfaction
    1 star
  • Reliability
    1 star
Kent SSE  
The fundamental problem with SSE is that their routers cannot provide the speeds they quote without freezing.

The moment your internet speed (i.e. data/time) reaches a certain point, the router will freeze and you will need to restart your device's connection.

This means that for most video streaming services, the video will pause and you will need to restart your internet connection, refresh the video page, and then skip to where you left off.

Likewise, if you are downloading a file via a browser, it will most likely disconnect (thus cancelling the download) within 20 seconds.

I went with SSE for their high speed in my area (~90), and their one month contract. They do provide the speed they advertise, and I've had no issue cancelling my contract.

However, I would never ever recommend SSE to anyone till the company gets off its backside and fixes its hardware issue. I would rather pay more for a slower speed than deal with this frustration again.

Stay far away.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    4 stars
  • Reliability
    1 star
London SSE  
It really astounds me how in this day people still blame their slow speeds on the supplier.

The speeds are a product of where your house is located! If you live in the middle of nowhere, don't moan about the service.

Regardless of what company you are supplied by, all use a BT Openreach line.

People also moaning about not getting the speed you are promised! Again, you are told you get up too 17, 38 or 76Mbps, Not once will you be told you are guaranteed it. Again this is due to BT.

SSE have the best customer service I have ever experienced! Everyone is amazing and always have your best interests at heart!

People need to stop blaming their choice too live in a house that will never get fast speeds on actual suppliers, blame Openreach.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Scotland SSE  
Do not trust these absolute thieves. They DOUBLED my broadband bill and when I noticed 4 months later they told me they were at liberty to increase the rate without notifying me. They said that had I gone and logged into their system I would have seen a notification there that they were doubling my bill. But they didn't e-mail me or send me a letter - they just expected me to log in each month to check they hadn't arbitrarily doubled my bill. Cancelled and moving supplier. Oh and also when I signed up to them in the first place they told my old supplier to cancel my contract but then SSE forgot to connect me to their system, so the first month with SSE I had no broadband at all. Steer well clear. There's a reason they have such dismal reviews.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
London SSE  
Switched over from Sky a few months ago and that was where the issue started. 7 weeks without broadband because SSE cancelled the first 2 orders. 1 was because I purchased the fibre package but there wasn't enough space in the cabinet (not their fault) but they didn't even bother to tell me... I had to wait until the connection date and to call them. The second was because they forgot to go through the verbal contract with me. Again they didn't tell me and cancelled the order.

Immediately after I finally got connected I started having issues with WiFi.

Note: there are never more than 2 devices actively using the WiFi at any one time.

Note: The speeds are good. Not great... but good.

The issue with the FiFi is every 5 minutes it will stop working. videos will stick on the buffering screen for about 10 minutes then resume for another 5 minutes. This only happens with my laptop, Tablet and 2 phones. PS3 seems to work ok for Netflix with only a slight drop in quality. A fix for this issue is to manually disconnet the device from the router and re-connect. Were good for another 5-10minutes.

Phoned them today after finally getting fed up and i am try explaining to them that there is an issue with their provided router. There is something fundementally wrong with these devices and they are not up to par with others on the market. The response i recieve and i quote "the router if adequite for the service we provide".

I'm sorry but it isn't.

On top of that she ADMITTED she is also with SSE AND HAS THE SAME ISSUE WITH HER ROUTER!!!!

My options are;

Buy my own router at my own expense (no discount on my broadband for my issues) or go to a different provider.

Thats what i was told by the SSE rep on the phone.

Customer service - shocking!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    1 star
Inverness SSE  
I am very pleased that I didn’t read the reviews before I signed up, I was with plusnet prior to changing to sse, the service was crap and was ages getting a decent signal.
Since joining sse which is about 6 months been extremely satisfied. I had to call help line today as could log in to access antivirus, The lady I spoke to was very helpful (uk call centre ) and nothing to much trouble. Well done SSE
  • Satisfaction
    5 stars
North lincs SSE  
We had limited choice of broadband provider as we're renting temporarily and didn't want to be tied into a yearly contract. SSE offer a monthly contract so despite a lot of bad reviews we went ahead and we were impressed right from the start. Customer service has a call back service so we don't have to hold on forever (and they really do call back!) and the advisers are friendly and helpful. We were connected earlier than expected which was great and we've been using it for over a month now with no problems. When we move to our permanent home, we're considering SSE for a longer term contract. Highly recommended!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Drumnadrochit SSE  
I read an Ofcom review of SSE broadband - they have one of the worst drop-out rates on their ADSL service, presumably to drive people to upgrade to the more expensive (nearly) fibre service. I contacted SSE about the number of service drop-outs I am experiencing (2 or more every day) and they said it was because I was using my own router - replacing with SSE's router has not improved the situation. I cannot wait for the contract to end to I can get out and use Plusnet which I use at another location and is much more reliable - even though this location is out in the sticks and the infrastructure is mostly on poles and is old and noisy. I couldn't recommend anyone using SSE for broadband.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Wirral SSE  
After reading many of the reviews of SSE Broadband, one could be easily mistaken for thinking SSE broadband is a pile of s__t. What nobody ever seems to realise is the quality of your ‘fibre’ broadband is going to be wholly dependent on the quality of the copper line from the node, to your premises. Seemingly a lot of people whinging on this website, simply have a crap copper line, or are miles from the fibre node, and therefore, will have issues with their VDSL regardless of the provider.

I took the leap to SSE broadband a few days ago, the reason namely due to the fact I already was with SSE for electricity and didn’t want to sign up to an 18 month contract with another provider for fibre. I have had TalkTalk and Sky on the same physical line, with absolutely no issues.
The result?

Three days of a solid connection of 10 mbit up, and 40 mbit down. Uploaded 40GB to Google Cloud in a day without issue, speed tests using fastest.sh (on Linux) have been consistent:

2018-10-19, 18:55, None, 37.2, None
2018-10-19, 12:03, None, 37.2, None
2018-10-19, 12:06, None, 37.2, None
2018-10-19, 15:35, None, 37.1, None
2018-10-19, 15:55, None, 37.2, None
2018-10-19, 16:55, None, 37.2, None
2018-10-19, 17:55, None, 37.2, None
2018-10-19, 18:55, None, 37.2, None
2018-10-19, 19:55, None, 37.4, None

What can you ask for really? YMMV. If you have a poor quality copper line to your house, you're going to have poor internet regardless of the provider - blame Openreach.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
London SSE  
Terrible broadband, slow, unreliable. Disconnecting every 5 min. While I'm writing this I have to use my mobile data because wifi is not working. I cant believe that such bad broadband still exists in 21st century. I'll be forced to switch to another network ASAP.
Not to mention that they sent engineer to the old address when I was moving so I was waiting for internet for 1 month. Overall really terrible.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Reading SSE  
Had issues for the length of the contract. Using an old Plusnet router helped but as soon as I have switched back to the SSE router I am having problems with internet dropping though the router shows no problem and being connected. Continuously unable to load a web page.
Customer service are helpful but go through the same process every time meaning you are repeating previous checks and wasting your time. Not sure how many times I have taken the socket of the wall to do their checks for them as I have lost count.......
  • Satisfaction
    2 stars
  • Customer Service
    4 stars
  • Speed
    2 stars
  • Reliability
    2 stars
Kent SSE  
do not bye this it will put an end to gaming and netflix 6kbps is the ussal speed
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
place SSE  
No doubt this company has 1 star it's sooooo horrible. Please do NOT use this as your broadband provider. You'll speak to some lady in UK somewhere who will not do a thing to help other than follow some BS manual and ask questions like, "is your router not working because it is on a wooden stand?" I mean... are you flippin' kidding me?

5 days later on most expensive service tier and my internet drops out literally every couple of hours. I've talked to 3 different people, lodged a complaint, been incredibly patient and now I just want to clunk all their stupid heads together and get my money back.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
London SSE  
Had problems with my phone from the start and broadband, they transferred all my calls to my mobile saying it wouldn't cost me or callers a penny, but I got a massive bill and so did someone else, my phone was never fixed and I called them to ask about this bill, they said I was refusing to pay my bill, I said I wasn't, but the woman said that I was refusing to pay it and as we spoke on the phone I noticed my Internet had gone off, so I told her and she said she had switched it off, then after the call I needed to call social services regarding my Lifeline pendant but my phone has been switched off, I have had letters sent to me saying that I am using my phone quite a bit more than usual, how can I be when its not on? Also one letter is dated 4th October 2018 and one 9th October 2018 saying I'm using my phone a lot, I'll let the scientists in America know not to continue their study in Time Travel because SSE have beaten them to it.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Birmingham SSE  
Oh my god I can not wait to get out of the contract with SSE Broadband and phone, its the Broadband ever since I joined from day one until my 18 months is finishing soon, I have lost internet from day 1, oh and I was told its my pc, over and over again, but no it wasn't, also I think the people who you think can help you they do not have enough technology to help, totally useless, anyone
thinking of joining SSE Broadband and phone DONT
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Lincolnshire SSE  
Abselute nightmare! How can these people be allowed to run a company! Previous property, they took 2 weeks after 'Live Date' to actually connect us, promissed engeneers will turn up, they never do. Engeneers actually said SSE send them the wrong information. Move property a few weeks ago, again same story! Supported to conect on the 18th, after hours on the phone with a manager. The 18th comes, am told order was not put through, wait another week, complete an unbeliebvab1le waste of time!! DO NOT GO WITH SSE!!!!!!!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Inverness SSE  
APPALLING. AVOID AT ALL COSTS.

SSE have consistently lied about issues with my broadband switch. Delayed my switch over to them with no communication. Refused to provide an interim solution to their own fault - so I was left without internet for 12 days after they had told me i would be receiving it. Only found out about the problems through calling up as they had not even bothered to let me know.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London SSE  
NEVER GO WITH SSE BROADBAND If I could put zero then I would have done, been on SSE broadband for 18 months, wish I never joined. From the first month onwards I have had nothing but problems, broadband is so slow, all I get is no connection, I phoned up they said its my pc, luckily I know about computers, so then line was not working etc etc, really have had enough of SSE broadband and no advisors seem to know how to solve the problems, am paying up early just to get away from SSE, never experienced such a bad service, am going back to SKY
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Lincolnshire SSE  
Connected to wrong exchange for two weeks until I suggested it was a second exchange in the same town! Very poor speeds continue. Tried to put up prices until I advised it was a fixed 3 year term. Therefore not the best.
  • Satisfaction
    3 stars
  • Customer Service
    4 stars
  • Speed
    2 stars
  • Reliability
    2 stars
Essex SSE  
Took out an 18 month fibre (39Mb/s) contract with SSE back in Nov 2016 after the local ADSL service went to rats. At £21 a month it seemed like worth the risk despite dodgy reviews at the time. The next cheapest fibre we could get was about £40.

The kit and the service arrived on time as promised and, for the past nearly 2 years, it's just worked.

Speeds have been consistently around 35 - 37Mb/s from the start, more than enough for our typical use of a bit of streaming to tablets and laptops + general internet browsing. We usually have 1 or 2 laptops, 3 tablets and 2 or 3 smartphones going at a time and it manages to keep them nicely fed.

The wifi from the supplied modem / router has been a little weak for our 300 year old THICK stone walled house and did get a few drop-outs upstairs but picked up a cheap £25 Tendra AC6 router to use as an additional AP and that cured that!

Recently I realised that we'd gone past the end of our contract and reverted to their "standard" pricing of £42 per month since May. Really the only gripe I can think of is that they didn't give any sort of reminder or move us to their new monthly pricing automatically.

Still, phoned them up yesterday to see what they could do and got a very helpful and pleasant assistant who ran through the options without any up-selling or pressure and we settled on changing to line rental (no calls cos we don't use them) plus 76Mb/s broadband at £30/month less a £4 discount for having our electricity with them as well.

That's the only time we've needed to use their customer services and it was exactly how customer service should be!

So that's £26 for full speed FTTC with no headaches or hassles, on a 1 month rolling contract and price guaranteed for 3 years.

Happy bunny and more than happy to recommend SSE based on our experience over the past couple of years!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Anglesey SSE  
17Mb Con - YOU WILL NEVER GET 17Mb or anywhere near it. SSE say 3.4 - 7 Mbs = 17Mb contract. With only 0.5Mb upload on top leads to an abismal service. PROTECT YOURSELF FROM THIS CON AND DO NOT USE SSE. SSE ARE DELIBERATELY ABUSING YOU
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Littlehampton SSE  
Broadband Appoling
  • Satisfaction
    1 star
  • Customer Service
    5 stars
  • Speed
    1 star
  • Reliability
    1 star
Edinburgh SSE  
Been with them a year, broadband keeps on failing, had engineer out, external problem, should hear in 48 hours, a week ago, 24 minutes on the phone - not to get through, your choice!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
chester SSE  
I’ve been with SSE 38mb Fibre for almost a year. I was on an older plan with a contract which was more expensive but they changed me to a cheaper plan with no long term contract delivering exactly the same service, Broadband has been excellent, no outages that I can recall and very consistent up and down speed near to 38/10mb, router is fine and does the job. CS have been good when I’ve called. All in all it’s good value.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Merseyside SSE  
Best broadband I have ever had. No issues with their Technicolor device. Very good UK based Customer Service. My spped is 38 Mbps all the time. Dropped down maybe a few times. Ping 30-35ms. Can highly recommend
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Warrington SSE  
I have spent 3 months waiting for SSE to start the service. First appointment with openreach was cancelled by openreach and sse failed to tell me. They booked it on another day which I was not aware of so open reach attended when no one was there and it was a missed appointment. Sse apologised for the mistake and booked another appointment 6 weeks later. I confirmed 3 times over the phone including this morning since it was an am appointment, and was told the appointment was confirmed. Nobody turned up. I called they said they didn't understand and would call me back. They called back and said no appointment had been booked for today!! I raised a formal complaint They are trying to book another appointment now, but can not confirm a date, unbelievable. I'm wondering how there's so much confusion on the broadband side, perhaps I should look elsewhere and let them stick with energy, the signs are very bad.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London SSE  
Worst Internet provider, ever. Problems after problems, engineer after engineer, router after router, still never managed to fix the problem, in the end I left because it took too much time and money too get this issue fixed, I had to wait 30 minutes for a phone line everytime I rang, and to wait and explain to all theses different people each time I phoned, really did me no favours thinking I'd be better off with sse with no month contract, but I was kidding myself. Worst Internet provider ever. Waste of time.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bodmin SSE  
I am in the process of transferring my SSE Broadband & Phone number to a new address and SSE have been worse than useless. Despite being very clear about the dates that we require Broadband, they have booked it for a month late - August instead of July. This will kill my business and seriously disrupt my family and social life. I am now trying to get them to sort the issue out, but there is no urgency whatsoever. I can see that I will probably have to cancel my contract and find a better provider, putting me back at the mercy of BT Openreach too, but its will still be quicker and probably less frustrating than dealing with SSE.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
Twickenham SSE  
Just got my broadband from SSE! Very satisfied with customer service and punctuality! I don’t need more. Speed is not the issue as it flows on the same cables. I did left sky for terrible customer service!
Thank you SSE!!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Colnbrook SSE  
Since I signed up the internet has been very slow. For me to reach a customer service adviser takes me at least 20mins wait. Today the internet is completely dead - red lights no green lights - and waited another 20mins on the phone to speak to a member of staff who booked an engineer to try to resolve this problem for Wednesday only. SSE is the wrost internet provider I ever had! Don’t signup for it. You’re going to waste time and money.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London SSE  
Went for the fibre (to the cabinet) option with adsl delivery to the house. Openreach engineer turned up as booked, albeit an hour late. But certainly knew what he was doing and had me up and running an hour later. Had it a week. Impressed with speed - 36 MB download, 10MB upload as measured with speedtest.net. Seems very reliable. Very happy right now.
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Newbury SSE  
10/10 - first class ISP - everything works fine since start date - using Unlimited Fibre plan, speed test shows 27ms ping, 36.16Mb/s download speed and 9.16 upload speed with 4 devices connected on local home network. Router is VERY GOOD with AC wifi standard, USB disk & printer sharing and many other useful functions.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Aberdeen SSE  
Service can be slow sometimes and drop out at others. Calling customer services is too painful and they do not call you back as promised.
My main gripe however is that when your contract is at an end they do not warn you at all. They simply double the cost of your bill & take the direct debit. The call centre are not interested in complaints - they admit they do this and are sorry you are unhappy!
Devious company - would not recommend at all!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    4 stars
London SSE  
If you go with sse don't take it with you when you move, over a month to swap to the new house and had to take out a new contract rather than a direct transfer. since then the connection has been hesitant and intermittent often disconnecting and reconnecting on the wifi. was told during the move they would move my connection date forward seeing as we had been trying to get this organised for over a month before the move and only managed to speak to someone that knew what they were doing a few days before the move, but what they didn't tell me was, that was just the phone line and the internet connection would still be another 3 weeks. no point ringing up to complain, all they want is to close the complaint whether its resolved or not. I'll be looking elsewhere when the time comes, cheap tariff seem to equal cheap service. i guess you get what you pay for rather than what they promise
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
lancashire SSE  
I am just coming to the end of my 18 months contract and it has been extraordinarily cheap for me. Superfast broadband, phone line, international calls to selected destinations - all for £24.00. I joined during their promotion when their services were apparently not up to scratch. As for the last 18 months have been a dream. I had very slow speed after 2 months, contacted them, did a few online speed checks, sent the results to them, engineer sent in within 48 hours. Problems resolved and it has been a dream dealing with them. I won’t hesitate recommending them to anyone.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Welling SSE  
Total pants was installed on 23rd may took 5 mins great 27th of april goes off called up get pushed from one person to another lies saying was cancelled left no service awaiting a re install Dont go with total bunch of idiots worst provider there is stay clear off
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    5 stars
  • Reliability
    1 star
Westcliff essex SSE  
SSE is cheap, has a 1 month contract and the customer service is OK inasmuch as they answer the phone fairly quickly and speak English. However, I have had recurring technical problems, the computer disconnecting from the server even though the signal is strong, dropouts when it is connected, and most of the time a broadband speed of around 0.5Mb - rather less than the "up to 17Mb" promised. SSE customer services seem to be just guessing at the cause, replacing a cable or a filter, blaming it on the line etc. all to no avail. Out of sheer frustration I am now on the verge of moving to another supplier.
  • Satisfaction
    2 stars
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    1 star
Edinburgh SSE  
Have had SSE broadband for almost 17 months now and its been the best we have had, good speed, reliable and excellent customer service
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Surrey SSE  
Without a doubt the worst ever internet provider!!!!!
unreliable rubbish speed
Customer service team unattainable
Go else where!!!!+!!!+
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Aylesbury SSE  
My 18 month contract with SSE ultrafast fibre came to an end but the price increased to a staggering £48 i did consider switching but its to much hassle instead opted for the new monthly service same broadband but line rental only as i hardly use the landline , i still think this is an ok deal as ive always had a good speed with SSE.
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
London SSE  
the amout of lies im told from the support team differs from an engineers view..cheapest around but more speed needed
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
peterborough SSE  
So far a brilliant find and excellent surprise. I was with Virgin, paying for 200Mbps I didn't actually need. Problem was I didn't have a physical phone line at all so moving to another ISP was rather costly. Comes SSE, they said setup fee was £30. I explained I didn't have a line and they said they would send an Open Reach engineer. At not extra cost. BT usually charge about £140 for that, and SSE do it for nothing, with a 1 month rolling contract. Seriously? I thought it was too good to be true. Well, the engineer came the day I was told he would, set up the whole thing within 3 hours, then I plugged the router and within 5 minutes all lights were green and everything was working. I signed up for the Unlimited Fibre (38Mbps down, up to 10Mbps up). I've been doing speed tests regularly to see how it behaves and I'm consistently getting between 36 and 38Mbps down, and 9 to 10Mbps up.
So, I'm saving a fortune, I'm not tied to a 12 or 18 month contract, everything went super smoothly, the router is decent and service is as promised. Well impressed!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
London SSE  
I was paying £52.49/month with BT for Anytime Calls and basic ADSL Broadband (5Mbps). Seamless change to SSE and I now pay £31/month for Anytime Calls and fibre Broadband (getting 31Mbps). No set-up charge, prices guaranteed for 3 years and no contract period - brilliant! Saving at least £773 over the 3 years. Plus very helpful call centre staff.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Northampton SSE  
They dont install at weekend and told me to have a day oFf work if I wanted there services installed.

After waiting 8 weeks for installation the broadband DOESNT work NOW I finally have it Installed.

I have contacted them 5 times on each occasion I was told the person dealing with the issues will ring me.
She rang twice on 2 separate days I missed the calls.... Yet I was informed by SSE the lady would ring me back 3 times a day untill she gets hold off me. They haven't done this!!

Nearly a week later and no issue been sorted no contact from sse and still no broadband I rang the 6th TIME to be told I can't just cancel with them i have to cancel it through the lady dealing with the case.WHO I CAN'T GET HOLD OFF!!!!

AWFULL SERVICE MY PHONE BILL IS HIGHER then the broadband cost DUE TO BEING ON HOLD TO THEM FOR ATLEAST 35MINITS EACH TIME I TRY TO CONTACT THEM.

Worst customer service I have ever had wouldn't recommend them to anyone
DON'T USE SEE!!!
Croydon Mitcham road SSE  
Internet worked "well" for 2 weeks or so, reliable but quite poor. Then all of a sudden nope. Absolutely no internet access for 3 days so far (doesn't seem like it is going to stop). Customer service seems to think we are uploading huge quantities of data, we aren't. Would never recommend this for anyone.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
SSE  
switched to sse 1 month ago still being charged by BT, received no live date or any info other than initial confirmation given the run around by customer services. then told had to reorder (after 2 weeks & did not explained why). been over a week since last call and still nothing. the whole reason for switching in the 1st place was to avoid the doubling of my BT bill since end of my contract.
SSE  
We moved from sky because of prices going up ,but it was the worst mistake we made , first there was a minor problem with the line , that's OK openreach sorted that out , then it was sse,s routers they can't deal with the speeds ,so they have to slow down what they give you , then all of a sudden the routers go off big red light, they say it wil, drop out from time to time , but never experienced this with sky, Not good if you are in the middle of watching something , or on a computer, doing work.
Custom services are OK , but if it goes down out of hours you deal with another company, over all if you need a decent broadband signal I personally wouldn't recommend sse broadband.
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Cornwall SSE  
Due to superb customer service, I nearly adopted a grin and bear it approach. When the service worked - it was good! When it was sporadic (half the time) it was unusable. It did allow me to reminisce of the days where a modem sounded like a banshee-but not the best if streaming anything. Unfortunately I need reliability - or I would have stayed with them.
  • Satisfaction
    3 stars
  • Customer Service
    5 stars
  • Speed
    2 stars
  • Reliability
    1 star
Market Drayton SSE  
I was with SSE on a great deal, after 14 months we moved out of temporary homeless accommodation to our new home. SSE "couldn't" move my package but I could start a new package exactly the same for over twice the price. Obviously I didn't want that. A couple of months later I get a red bill for the service they didn't cancel, I speak to another person who says it's all cleared up and not worry. Another 4 months later I receive another "unpaid" red bill for even more money, call the 0345 number and get to speak to another chap who was rude and dismissive of the companies faults trying to blame me for them keeping my account open who cannot find any details of my previous conversations on his system who has to then go find who I spoke to before to see what has and should have been done previously. Meanwhile my previously good for a slim credit rating has been obliterated to the point I no longer qualify for a sim only contract!
These pirates need to be put out of business
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Kent SSE  
10/10
I left Plusnet three months into an eighteen month contract, it was that bad they let me leave completely penalty free!
Was very dubious but signed up with SSE anyway, purley as it was on a rolling one month contract anyway.
Great decision!
Started off with the same issue I had with plusnet for three months, constantly dropping connection.
One call to SSE and it was completely fixed in 48 hours.
I spent hours and hours on the phone to plusnet, at least 15 calls, minimum of 10 live Web chats, and a huge in depth plusnet forum discussion and they couldn't resolve it.
Also even though their guaranteed minimum download speed was 8Meg lower than what everyone else quoted I'm actually getting an extra 6Meg download than I was with plusnet and talktalk before.
Very happy.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Lancashire SSE  
Very pleased with the Internet. Coutinuesly good connection and speed. Would recommend.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
KINGS LYNN SSE  
Done line test with sse to yeast for fibre max results came back saying expected speed of 60 mbps ok not full 76 mbps but good enough how ever after making purchase and setting up and wait more than then 10 days for line to be stable as instructed max speed not passing 42mbps which is no where near 60mbps called to explain problem and to be greater by a extremely rude and arrogant customer service operator who as a answer for everything do yourself a favour and stay well clear of this company full of BS hope at later date I can claim all costs back due to mislead information ie false advertisement
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Carlisle SSE  
What a nightmare trying to switch to SSE and the worst customer service line imaginable. After being on hold for ages when you finally get through you would get more help from talking to a brick wall. Totally unsupportive and unhelpful. I cannot comment on their actual broadband service as I have given up the idea of transferring to them.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
tunbridge Wells SSE  
Wow...the worst experience i have ever had dealing with a company. We have been left without internet for about a month.
The Customer service team would say one thing one day and another thing another day. One day they would give us one date and another day another for us to go live.
It became so ridiculous with so much communication and always been told something and that not really being the case, that I eventually had to cancel it to get out of it.
Customer Service people seem to be helping and seem sincere, but it appears to me, they themselves have no idea often about stuff and just come out with something just for the sake of providing an answer.
what a waste of our time!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Edinburgh SSE  
I have just come to the end of an 18 month contract with SSE which was at the unbelievable price of £21 per month for 76mb fibre broadband incl phone line & all anytime landline calls including selected international.

Took a look at their latest deals and those of competitors before giving them a call to see if they could offer me another good package.

Got put through within a couple of minutes to a really helpful person. I realise that the first deal I had with them was exceptionally good and did not expect them to come anywhere near it again. The nearest comparable deal with another big provider would have come to over £40 as would SSE's advertised deals.

I was able to sign up to exactly the same service again with SSE for £36 per month on a new 18 month contract. I am more than happy to pay this. The service has always been excellent since the day they took over my line & service from Talk Talk.

So, for me it is 5 stars all round for SSE. The service is great, I have never had a fault. They do slow the speed down in the evening, but even so I can watch on demand and do huge uploads that I regularly do in the evenings for work without any problem whatsoever. They were quick and easy to deal with on the one and only occasion I have had to call them, which was to renew. Hope everything stays the same when they merge with N Power which is on the horizon.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Lancashire SSE  
I'm just finishing with SSE as I've come to the end of my 18 month contract.
I was on the 76meg fibre package and the only reason I'm not renewing is because I can get a cheaper service.

They do use a FUP but I had no issues running web servers, gaming servers and watching live streams on the TV all at the same time.

The supplied router is UGLY but that is all, it copes easily with my unusual LAN setup and numerous port forwarding rules.

One star missing due to the FUP.
Are FUPs needed now in the days of Fibre?

If the price is right go with them. The service is great.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Cheshire SSE  
I moved to SSE for price reasons and, on the basis that BT and Plusnet had previously provided good service, thought what could possibly go wrong? Well actually it goes wrong alot. Nearly everynight in fact between 6-11pm. It normally drops to 0.01mbps (that's not a typo!) which effectively means there is zero internet - its not even fast enough to complete the BT wholesale speed test. I've had multiple visits to investigate 'line faults' (as if line faults would happen only in peak times). Eventually they said they couldn't help with me. So I took them to the ombudsman who said hard luck on the basis that SSE state that they traffic manage. So if you have no requirement to use the internet in the evening then I highly recommend them. For everyone else, PLEASE STEER WELL CLEAR!!
  • Customer Service
    3 stars
Hertfordshire SSE  
I migrated to SSE/Daisy about a month ago and so far I have been very pleased.

The steps from sign-up to connection were clear, easy and communicated well. In fact I was surprised how easy connection and setup was and I successfully attached all my devices in very short order.

I have found the router to be fine and even to have more range and stability than my previous BT Home Hub.

As for speeds, these have increased and my connection is much more stable than I had with BT, despite the cable infrastructure being unchanged. I livein a rural area and so do not have fibre.

Previously, I achieved speeds around 13.3 Mbps/0.87 Mbps. Since migrating I have a stable connection of around 14.7 Mbps/1.07 Mbps. That's a significant increase just for changing providers.

Additionally, the connection is much more stable. With BT internet connectivity would freeze for some seconds several times a day every day. This has now gone.

All this for less than half of the cost BT were proposing with their latest price increase. I am also not locked-in to a long term contract 9only a rolling month).

So, all-in-all I am very happy. I cannot comment on customer service as I have had no occasion to use it. But, I have found in general that this is usually not good from ISPs anyway.

Overall, I think the standard of broadband service still seems a little hit-and-miss in the UK, depending on where you live and other factors.

I seem fortunate to have selected an ISP that is working for me.
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Winchester SSE  
Was ok to start with then i recieved a new router after some problems. The customer service is terrible even the managers dont understand anything about routers. The manager i last spoke with didnt even answer my straight forward questions.

All they say is reboot your router. Which i have done countless number of times.

Off to pastures new. I will never use SSE ever again. All they care about is that your paying your bill. Yet they witheld money from the Scottish manufacturing company. Disgusting.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Scotland SSE  
I suppose you get what you pay for but for once, customer service is exemplary.

The rest is at best mediocre and reliability is rubbish at times but speed is fine, if it was reliable
  • Satisfaction
    3 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    2 stars
Cheshire SSE  
It’s cheap for a reason. The wifi is terrible and the main reason why we switched broadband suppliers. We never had a problem with other companies wifi and the new provider we have the download speed in our lounge is 39Mb, with SSE we couldn’t even get a signal the wifi is that poor!!! The other problem was evening times, Im not saying SSE throttle speeds at peak time (Ive never asked them so don’t know) but during our time with them it really is my belief they do. Sometimes downloading a film around 7pm took an hour, plugged in to the router, set it going at 3pm or midnight and it’s done in 10 mins. My biggest fault with them was the wifi range, absolutely terrible.
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    1 star
Accrington SSE  
I moved to SSE about a year ago. Prices were competitive. I cannot "rubbish" them totally as their hands are very much tied by the service they get from Openreach.
On the positive side, getting through to customer service never proved an issue and they were quick to follow up. There call centre is also in the UK which is great.
On the negative side is the ongoing issue of slow speeds and the broadband dropping out regularly. Despite several engineer visits, resets, etc the matter was never resolved.
SSE have finally agreed to release me from the balance of my contract. Fair play to them.
Our area has just recently had fibre installed so moving back to BT.
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Whiteley SSE  
Just signed up for basic internet and phone. Customer services have been really helpful. Yazmin very patient while i set up router and solved issue with mobile phone connection quickly. Havent used a lot yet and just surf. Dont download much or stream. I will review speeds in a few days. So far so good.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
Pontypridd SSE  
Excellent customer service and sorted things out with bill without any fuss.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    3 stars
Cardiff SSE  
Am in the process of leaving SSE. When the line was installed the BT Engineer ran a speed check and I was getting 75mbps. Once I plugged in my router and ran my own speed check I could only max out at 45-50mbps. This has slowly gotten worse over the term and in the last few days the speeds have varied from 5mb to 30mb. So much so that even streaming a music track takes ages. I am cutting my contract short with this company by 2 months as there is no way I can put up with the buffering logo when I am paying for 76mb.
  • Satisfaction
    3 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    2 stars
Wisbech SSE  
Never had any problems, customer service is fantastic and not once has the connection dropped. Not overally keen on traffic management but I understand the pros and cons. Speed can vary but overall reliable. They did however promise me at least 50mbps but only get 35mpbs otherwise I would given them 5 stars for everything.
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Manchester SSE  
Switched from BT after nearly 2 years of decreasing speeds and constant loss of service. BT constantly told me there was no problem and that it must be something wrong at my end. I decided to switch to SSE as they were cheaper and was not really expecting an improved service. However, my average speed has now doubled and the connection is constant (it used to drop about 10 times a day with BT). I had one bad day, with dropped connections, a couple of weeks after it was first installed and called SSE - they actually sorted the problem immediately and called me several times over the following days to check that everything was working ok. No problems since. That rare thing - a better than expected service.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    4 stars
Essex SSE  
Awful customer service. Spent a year of service being completely ignored. The website features don't work and then you can't get in touch with them to follow up on the broken things. Came to renewal and their renewal service and phone service didn't work. So they lost my business. Still waiting on overdue bills from them and for my money back. I really wanted to like SSE but was majorly disappointed.
  • Satisfaction
    1 star
  • Customer Service
    1 star
Sussex SSE  
We had this in as they promised us 35mps we received 4mps it was not working for 6 weeks and they still wanted payments the customer service is shocking
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Perth SSE  
absolute rubbish carn't wait for the contract to end bad internet connection keeps dropping off line showing red light on router rubbish customer service expecting me to run a speed check every day for 3 weeks before they will change router as if i have no job or nothing else better to do, video streaming near on impossible got a much better service and internet reliability from previous provider before i changed to cable with sse
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
worksop SSE  
Very poor customer services from the beginning:
Here is what happened: I used to get broadband speeds of around 5-7mb download from my previous service provider (EE) but when they increase the charge I decided to leave them to another service provider.
I made a search online and I found that SSE offered the same service at a more competitive price than EE, I therefore contacted them by phone and made all the necessary arrangements in order to run the service smoothly by 2nd of May.
Unfortunately, on the 3rd of May I realised that there was no internet at all, I started phoning SSE technical support to see what the problem was and I was astonished to find out the following:
That I had to connect the router in the main (tester) socket which I couldn’t as I never did with all previous service providers and since we have been living at this address, also my desktop is located in the first floor and the main socket is downstairs. Initially it was never mentioned when I signed up for the service that I would have to use this specific socket, we also both my wife and I explained that its location would not allow any wire since it is situated down the stairs case at the bottom of the wall (it would constitute a health and safety hazard), the wire has been installed to provide phone connection and other devices without any issues for years.
When I first contacted the engineers I find out that most of them lacked expertise in their field as they gave me wrong information.
I spoke as well as my wife with one lady who was very rude, interruptive and raising her voice, she made threats to overcharge us if we would consider changing service provider as it was already 3 days we were left with no connection at all and told us that it was “our fault that we would have to use this socket” and the issue was solved according to her.
We went through the process of checking lines ... So after that, it was established there was no fault on the line and they did not offer any problem solving bearing in mind that 12 hours ago the connection was fully active before plugging the new SSE connection device.
On the 4th day I asked a friend of mine to help me to sort out this problem as I needed the internet as my children are preparing for exams in A-Levels and they need to print materials, in addition my wife also has all her work through the internet. He carried all the tests checked our router, sockets etc and no fault, no wiring or hardware issue and he ran a test and the connection works but is very slow and we are unable to access it on the TV as we were able previously.
Now for this period of few days we experienced many difficulties as we keep losing the connection so many times, this practically happened many times.
We struggle to load a webpage, we have 2 children that would like to use the internet for homework let alone if 4 people want to use the internet... watching video or TV is out of the question.
I decided to cancel it as there was no problem solving, and made again another long research for another service provider as this is highly hindrance I think I have a good case to get my contract ended early and not after one or two months where I will find myself struggling again in a deadlock situation and us being the ones ripped off!
They asked me to pay £218.18 as I canceled my contract early!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
W9 SSE  
Total toilet. Called and spoke to an older gentleman who to be frank had no clue (he was a dinosaur) and put me on wait numerous times and when he returned had no real answer. Customer service awful. Speeds are poor. Billing is confusing. Whatever your issue don't call them - you won't get anywhere fast.

Do not recommend.
Reading SSE  
Well. I have to say what a totally useless internet service! Appalling fibre optic speeds, constantly streaming.

Its cheap for a reason! Customer service is hopeless, i have contacted customer services on numerous occasions and they advise me the service is running as it should.
Well they clearly don't know how to test it or repair it. i was told its an issue with my line, only last year his was all replaced by BT, so I know its not that causing the issues.
Don't sign up for this totally hopeless internet service.

Stick with who you know that provide a usable service.

Totally useless provider that clearly are not up to the game.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
East Sussex SSE  
Ive been with SSE fibre 76 for a year now and its my 5th provider at this address and the best constant speed no problems apart there is traffic management .
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
London SSE  
I switched from BT fibre to SSE because I was looking for a deal. SSE have a product which claims to allow you up to 17mbs for £26 a month. This would have worked out cheaper than my BT package. However,what you don't realise is that the claim to give you up to 17mbs only works if your own copper ADSL line can carry that speed. In my area, the copper line can only take up to 3mbs. In addition, the call charges are higher with SSE. So, my bills are fractionally lower but my speed has disappeared. I am now locked into an 18 month contract. Apparently I should have read the technical details of the package when I signed up online. I have raised this with SSE. No joy there. Basically all my own fault for not having a degree in telephone engineering. I won't be renewing with SSE of course. It's a scam offering a headline 'deal' and hiding the details. Unfair on the consumer for whom it is hard enough nowadays to navigate the minefield of financial and service products.
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Hook SSE  
I have been a customer of SSE 76mb for just over a year now, and am well satisfied. speeds are as stated.
Price is under half of that i was paying with Virgin 20mb.
Transition was smooth and have never had to call them.

One question tho, to those satisfied and have reached the 18 months, what is the deal/procedure at the end of the 18month term, if any?
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Nottingham SSE  
Have been with them for 6 months having been enticed by the price. My max speed to date has been 3Mbps. Had BT before with a top speed of 18Mbps. Very frustrating. In addition, the billing of calls makes my bill overall about the same. Have raised this with them twice using their online complaints form. Still yet to receive a reply. Onto the Ombudsman next. In short, only use SSE if you are desperate to save money but be warned that you get what you pay for.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hook SSE  
Wish i never took this broadband out, never will i go anywhere other than Plusnet or BT. We cant load movies on SKY Q unless early in the morning. Kids cant download on BBC iplayer. Now in addition to the slow speed it keeps dropping out so much we are using our mobile allowance to go online. 20-30 min wait on phone everytime for help. Final straw is when i reset my login password for my SSE account it takes 45min to receive it in my hotmail account only for the link to say unfortunaly it must be used within 30 min. Now paying £170 to escape the contract and go back to Plusnet! SSE NEVER AGAIN!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Inverness SSE  
Firstly this has to be the best price deal around - I will struggle to get anywhere near £21 per month when my deal ends in October 2017.
However - Although the speed is very good, I get near 50Mbs download it has an annoying habit of dropping the link randomly.. Not that random - usually within a few minutes of starting streaming a movie or downloading a large file, or a few seconds after I hit SEND to a long involved email, which is lost and I have to sometimes start over.
It is so unreliable I can rely on it being unreliable.

If it was not so cheap I would have dumped it 12 months ago. Now it is just annotying - bit like toothache.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    3 stars
  • Reliability
    1 star
Lowestoft SSE  
I have had sse fibre broadband for 2 years and regularly get speeds of 37 mbs and have never had to contact them with a problem. Top notch product.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
plymouth SSE  
Switched from TalkTalk to SSE but they couldn't make a connection. After 3 weeks of no broadband I cancelled and was hit with £149.00 charge because they could not provide the service
They are thieves - avoid at all cost.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Bridge of Earn SSE  
Have been with sse for 12 months now, as part of an 18 month contract. No problems at all. fast speeds unlimited phone calls and line rental included for £21.50 I do not want this contract to end
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Chester SSE  
Typically
75Mb/s up
15Mb/s down
No problem for over a year.
(Sold router for £50 as soon as it arrived)
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
SE Leicestershire SSE  
i thought a review was justified to combat some negative reviews,many of which are simply down to online knowledge. Ive had the ultrafast fibre for over a year now (£21pm inc line rental) and its awesome ! now,lets talk a bit of 'tech' in laymans terms :) 1st,the router is poor,they even acknowledge this but it is free with free delivery. It works fine but the range is poor. Here you have 2 options,buy a router of your own or get a wifi booster ! Many have commented about throttling; this is done by many isp's at peak times,usually throttling streaming or certain types of downloads (torrents etc) , by getting yourself a vpn (virtual private network) you're much less likely to get throttling because the vpn makes the type of data you're using 'invisible' to the isp by encrypting it (a good vpn like cyberghost is only £30 a year for 5 devices). Do the above with your sse connection and you'll b hating when the contract ends because you wont get better value :)
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
kirkby in ashfield SSE  
I switched our home broadband and telephone service around a month ago, having checked this website out seeking guidance in finding a new broadband provider.
Maybe it's the luck of the draw or perhaps it depends upon where you live - I don't know, but I was in the first instance extremely concerned to read so many adverse reviews concerning SSE broadband on this website, particulary because I was interested in changing to their service because their charges are so reasonable.

However upon delving further into the matter I noticed that BT, our previous internet provider, who to be fair had provided us with a perfectly satisfactory iinternet service for the past eleven years had also received great numbers of bad reviews, so much so that I came away of the opinion that most reviews appeared to had been written by internet users who were harbouring all kinds of varying gripes against their broadband providers, and it seemed that subscribers who had actually received a satisfactory service had become complacent and did not trouble to submit any reviews anywhere which is a great shame as it does not allow readers to gain the benefit of their experiences and consequently miss out on any positive & constructive comments that might had been made regarding the numerous broadband service providers.

We wished to leave BT as they had become so expensive,and their price increases were becoming far too frequent for my liking .. .. .. .. However, as they say 'Nothing ventured - Nothing gained!!' so bearing all of what I've said in mind, I signed up with SSE purely on price considerations for their 'Up to 17mb Standard Broadband.'
I deliberately left a period of one month prior to submitting my review in order to permit my new broadband service to settle down, and to also allow a period of time for me to assess its capabilities prior to my submitting a review regarding SSE's service over a short period of time - be it good or bad.

Speaking as normal domestic users, (ie; surfing, emails, blogging, viewing webcams etc.) my wife and myself (the only users at home) are so far extremely pleased with SSE's service together with their most reasonable prices too. We are paying just £21.50 monthly (on an eighteen month contract} for broadband which also includes line rental as well as free 'anytime phone calls' also which is far less than what we were paying BT before we switched, in fact it's turned out to be well over 50% cheaper.

Our SSE telephone and broadband connection was made correctly on the changeover day of which we were advised of well beforehand (9th May 2017,) and the service since then has been most satisfactory, and the supplied router's wi-fi signal reaches all of the rooms in our two bedroom bungalow satisfactorily,which I found was quite simple to set up, and it works well.
We've had no problems at all with our SSE broadband at all, and the service is well suited to our needs - in fact we are pleased that we took many of the adverse reviews written here with a pinch of salt, and I'm able to say that we are absolutely delighted with SSE's service.

Thank you SSE for a good service at a reasonable price.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Peacehaven, East Sussex. SSE  
After repeatedly phoning you to say I cancelled my order, you have sent me the box, so had to send that back. My phone was cut off on the 5th as you were late in letting BT know. Today I received a letter saying you have set up my direct debit. Which I have cancelled.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Grantown-on-Spey SSE  
Biggest load of rubbish ever, speeds abysmal and every time I call up they make me do the same things over and over again, do broadband speed test etc etc, then today I was told that my router must be at waist height in my home !!!!! Was stupid enough to take out this awful contract, roll on 16 months time when I can go back to bt or I may cave in and pay to get out of contract early or I might seek legal advice , be warned !
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
cornwall SSE  
From day one speeds were terrible also the system keeps stalling and freezing .After numerous calls to SSE still no better and life is too short to keep running tests for them, talking to a telephone engineer who was working locally he tells me it is possibly the modem and even one SSE operator told me their modems are not the best.But no offer of a replacement modem in fact I have told them that even if offered ( which I have not been ) I do not want one,I will run the contract and good bye to SSE NEVER AGAIN.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Devon SSE  
Customer service,

SSE don’t really host as an ISP they use Daisy Group at their backbone, now if Daisy customer service was picking up your call when you rang up you would be fine,

SSE customer service is a middleman so that is why they are not as clued up as you would hope for, responses are slow as they have to log a call with Daisy with a response time of 48 hours, could be shorter but would cost SSE so they would pass it on to you :-)

I had an issue a few weeks ago I rand a friend who works for Daisy and within 15 Mins was online again, now I know I’m lucky to have a contact but that's also the proof of the middle man.

Broadband speed

BB Speed is variable for Fibre / copper and fluxes between 48Mbps and 65Mbps FTTC 22 Meters from the Cab

Personal Note,

Great for the price you pay think my bill is £21 a month Inc line rental
  • Satisfaction
    4 stars
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
Worksop, Nottinghamshire SSE  
Bunch of idiots. BB went down so spoke to customer service who done nothing to help other than tell to restart router and call back. I help for 25 minutes and gave up. Called again a few days later and said they'd be back in contact with me. Still heard nothing and that was a week ago. The woman I spoke to didn't even sound like she knew what fibre is. Just avoid and save your time. Bob the builder will be able to fix it quicker
Reading SSE  
This is an ISP company yet you can only communicate with them by phone and most often when they call you at THEIR convenience. Also, don't move house, otherwise you will have to renew at their latest prices and be tied in for another 18 months, or pay extortionate exit fees. It will also take over a week to speak to the department that can initiate the move, the timescale of which is 24 days. This is after someone has called you to ask if you want to move despite having emailed them to say you are moving and want to take it with you and then passing this nugget of information on to the Sales Team who will call you to start the 24 day transfer. This is to stay with the same company! Absolutely ridiculous.
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    5 stars
  • Reliability
    5 stars
Scotland SSE  
I can not find any thing good about this company.Broadband speed is very poor and so is the customer phone service. Fed up do not want to contact them any more as my contract will be ending soon.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Leeds SSE  
Since we moved to SSE Phone and Broadband we have had nothing but problems, all reported and one fix at their end as Openreach confirmed there was no problem at our house. Upgraded to Fibre, and now can't use the internet at all unless you want to visit only the homepage of a website. Now trying to move away from them due to poor service (only been with SSE for 3 weeks) and they are charging me 12 months termination charges even though there has been problems on the line that they can not fix. Senior Management Team did nothing to help other than send a letter saying the complaint in now in Deadlock.

Don't Bother, complete waste of money and time.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Amble SSE  
Well pleased with SSE service, has been totally reliable and when I had difficulties at the start of my contract their support staff were excellent. Speed is not quite up to advertised maximum but is good and above all,consistant.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Northumberland SSE  
Shocking - total waste of money. Ultra Fast which can't even load an IPlayer stream when nothing else is connected to the router. Shocking throttling from their provider (daisy). SSE customer service is useless. Do not be sucked in by the cheap price, stay with BT!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Barnsley SSE  
Poor fibre speed, regardless of package. Constant throttling and poor service leads to simple tasks like Netflix not even working. Ombudsman rules that seeing as they don't actually specify a minimum speed they haven't done anything wrong. All of this can only be found out after your cooling off period expires and they then set up the service. Cancellation charges cost more than the year's subscription. Be warned.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Salford SSE  
I live in a rural are with slow braodband speeds. Having called Customer Service to report ridiculously slow broadband speeds of less than 0.25M I was asked to take 6 further readings at various times using an ethernet cable. I have no ethernet port on my laptop and for some reason SSE not happy with wireless speed testing. I can get wireless speeds eventually but I'd hate to think how my granny would. In the old days my previous supplier would contact Openreach who would fix the problem. Clearly SSE not happy with this additional cost to them, and will make it extremely difficult for their customers to get the service they will eventually (I hope) try to provide. I'd say if you live in a rural area, do not use SSE.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Strathtummel SSE  
Easily THE WORST broadband service we have ever had! And we had broadband many years ago with v21 who practically conned us out of money with contract issues. I would have them back any day over this dismal excuse for a broadband service.
Like other reviews, it started out ok. We signed up to the £21 fibre deal. Speeds were alright, with occasional drops, but we were told this was due to the broadband 'settling'. Well, 8 months, several emails, phone calls and letters later, it would appear that our broadband must still be 'settling'. Poor thing, feeling so unsettled!
The customer service just kept telling us that we had too many devices connected to our router, which is why the signal was awful, devices would lose connection completely for minutes and the speed would reduce to minimal kbps. I tried to explain that we had the same number of devices with o2 (BEST home broadband provider we ever had), sky and plus net and we've never had this number of issues.
Being a bit of an internet geek and doing lots of tests, I established that the router was dodgy, but they refused to agree with me or even try a new one or send out an engineer. Very poor indeed!!
Unfortunately, we are stuck with this terrible service for quite a few months... but the sooner we can get out of it, the better!! Plus net or BT here we come!!
I would avoid, but I understand that some people have had an excellent experience with SSE. I guess it's all down to luck of the draw!! Good luck people and long may we get a day when broadband is fast and free for everyone!!
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Kent SSE  
I have been with SSE Broadband for 18 months now and for the price I pay it is brilliant. The speed is easily as fast as what I was getting with TalkTalk without all the hassle. I would highly recommend SSE but they don't have the fabulous offer I got 18 mths ago. I am dreading the time when my contract finishes, as there is nothing out there like what I am getting. I have only had to contact SSE twice in the time I have been with them and the issue was dealt with very quickly and the customer care was excellent.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Rochester SSE  
Do not bother with this shower. Signed up to move from BT due to issues with BT. Lord knows why I bothered as BT are far superior based to this shower. SSE told BT my move was scheduled for the 20th March which BT actioned. However Shambolic Service Extrodinaire managed not to tell BT that there were problems - result = no broadband for me. Have wasted at least two hours of my valuable lifespan trying to resolve the issue. SSE not really interested and still cannot give me a date as to when the transfer will be completed. Looking at going cap in hand to BT to go back to them. Suppose the old adage is you get what you pay for, and with SSE you get poor service where they blame the other party until its proven its SSE's fault. Ofcom here I come. They offered £30 to buy a mobile dongle, great if you live in an area where mobile signal is ok - guess what, I do not. When I told them that no other offer made.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Flintshire SSE  
You may as well take your £21.00 a month and give it to a tramp on the street then waste your money on this.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Perth SSE  
I am still waiting to get a broadband service set up after 3 weeks and have just been told that it will be another week before the account come online. I have been passed through 5 separate "advisors". However I was not told of the time scale involved at any point - I have had the router for four days now and cannot use it for another week - appalling amounts of red tape and no consistency between call handlers. Not worth the hassle.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Surrey SSE  
I was with sse fibre broadband for a couple of weeks when the problems began, I had 2 main problems 1: complete loss of broadband, 2:Speed dropping to less than 512kbps,this happened many times over a 6 month period, when I complained they kept going through the same rigmarole, I told them many times that I had done the test required by them, each time, and knew what to do, as I am a qualified computer engineer. They wouldn't send a engineer out,and the problem remained. Even after contacting the ombudsman and providing evidence of the problems, nothing was done. Oddly enough ,6 months after the initial complaint, when I told Sse that I had complained to the ombudsman the speed improved, I got a regular speed of 38.6 mbps until september,when the ombudsman failed me and I pulled out of the contract. I was informed by a close friend, who us an ex-fibre broadband engineer that it is BT openreach's fault as they are known to reduce speeds purposely, to encourage you to either upgrade or to move over to B.T. Its a huge con and nobody does anything about it because B.T are in control.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
fulwood preston SSE  
Superfast fibre which drops the minute I leave the living room.Will not connect upstairs at all.Can be very slow and to be honest I wouldn't know I had fibre.Can't wait for contract to end
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    2 stars
Kilmarnock SSE  
started great! fast speeds good customer service BUT then the speed slowed for 2 weeks before broadband stopped altogether they want to do everything over the phone so I spent 2weeks recording speeds morning and night that showed no problem their end and spent hours on hold before listening to someone that needs to ask a colleague every question (which comes off a script) The equipment is clearly faulty but they wont replace it. I've now given up and switched providers. SSE are useless their "technicians" haven't got a clue I will never recommend or use again
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
mid glam SSE  
Being technically "challenged" I really wasn't looking forward to trying to set this up , and expected I would have to get somebody to do it for me . The pack arrived well in advance of the switch over date (13th) I read all of the instructions ,and looked at the diagrams . British Telecom cut us off pretty promptly , and the SSE service was there immediately , phone working fine , when I plugged in the broadband connections they all worked fine too , amazingly !! Put the new codes into laptops , kindle etc and we were all set up by 10.00 am , fantastic service .The speed seems faster than we originally had and its £30.00 a month cheaper than our original provider .It's only day 2 but so far it's still working perfectly . Would just like to say that if I can do it anybody can , as I'm useless with anything technical .We were kept informed of the change over date by SSE , and the pack was self explanatory , very easy to set up the change over and the equipment .
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Newcastle upon Tyne SSE  
If you want a company that charge you for months after you cancel, don't refund you and then charge you an 'exit fee', this company is the best for you.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
UK SSE  
So I joined SSE 15 months ago on a 24 month half price fibre deal with 80mbps fibre. I had a bad few months with very slow download speeds of 0.2mbps after 4 each day till midnight.

I labor d with it for a year until I found out I could get off the contract after 12 months for 30 quid. I paid the money because daisy heavily speed limits certain traffic at peak times rendering the internet unusuable. Facebook videos don't work. Direct downloads e.g pz4 updates don't work. Anything other than web sites and Amazon prime works. I'm leaving tomorrow thankfully. Good riddance.
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    2 stars
Cheltenham SSE  
The customer service team were all lovely and tried very hard to sort out initial problems when we swapped to them
They were patient ,kind and always rang back at promised time .very pleased ,super company!thankyou Sse
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
south staffs SSE  
I had moved and booked a broadband connection £21.00 per 76meg ultra-fast with SSE and I was told that I need to wait 14 days cooling of period. Now hence I have just signed up and have no equipment of SSE within my property,(can see how that one works)after the cooling period had passed and had no confirmation on the go live date.
After lots of phone calls to SSE and told so many stories.

First story" we would have to wait again for the order to process and we will receive confirmation within 7 days."

Second Story" After contacting SSE after we had no contact with SSE, we was told that its in hand and we will get a call from customer services."

Three Story" We had to chase Up SSE and was told that we will have to apply again, the worst thing was we was sent a contact from SSE to hear the deal we had is not available and we need a new tariff. We asked why is it SSE trying to change the contract,due to SSE have stopped the Tariff we was sold."

Four Story"We was told that it will up and running within 7 days and will receive the equipment."

Five Story" The Kit had arrived and was plugged in tested and no internet."

December came and gone and still had no Internet.
So we had promises made and nothing was going to plan.
I find the company are lacking communications skills and rather miss leading.
The company seems to be run by Muppets and I have contacted on numerous concussions and to be lied too.
The left hand don't know what the right hand is doing.
I would not Trust this company due to the misconceptions.
A company of such a size and the CEO DON'T care what is going on within the company.
CEO don't care as long as he gets paid for such a sub standard service.
Great Britain is not great any more with companies like this and Muppets in control.
Do Not Use Company It will cost you and turn you grey.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Northamptonshire SSE  
I switched to SSE primarily for the excellent deal and fast speeds. Initially was good but then intermittent. SSE were excellent - problem ended up being an open reach issue but all in all had 4 engineers out. SSE regularly updated me and if the person dealing with my case was on days off she handed it to a colleague. In a previous property I have had broadband through plusnet ( who made me cry) and sky and there is no doubt that the customer service at SSE is second to non. I now have an excellent phone and broadband connection and have nothing but praise for SSE.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Carlisle SSE  
SSE for just over 6 months now -
6 openreach engineers visits of which some were brilliant while the others I can only describe as ignorant and negligent.
Using the Wi-Fi on the tecchnicolour router showed absolutely useless wi-fi range and did not find a guest network which was fixed by replacing with an Asus router.
The broadband speed was silly slow each evening at the start so I accepted a different connection - This provided a dynamic IP Address which enabled much better speeds by rebooting to get different links which turned out to be in different parts of the country. This left an inconsistent service which is not ideal.
Next was switched back to a fixed IP and a static route which was not supplied thro' BT exchange equipment causing further issues local to me <> They were then thanked for their efforts and in response to this they make an instant free termination of the contract.
Then was explained that SSE had not expected such a high take-up of the broadband so they had and were in process of extending the capacity which they bought/used and that they would switch the local equipment route back to BT and would appreciate my feedback once this had been completed.

AFTER 6 weeks
End result - Not using their router and achieving 55>60 download and 14>15 upload.

Pro's <> Very good price
Con's <> Can be over 3 hours to get thro' on the phone and Calls back are not always made.
  • Satisfaction
    3 stars
  • Customer Service
    4 stars
  • Speed
    2 stars
  • Reliability
    1 star
Norfolk UK SSE  
I'll be honest, it was a leap of blind faith switching to SSE given the hate seen online but I'm very glad I did.

D/L ~50MBps pretty constant 24/7, certainly no buffering horror stories that I've seen elsewhere, U/L ~13MBps, decent.

£30 a month cheaper than my Virgin service with comparable upload speed, no frills, no unnecessary bells or whistles (don't think I even got an email but that's not a problem), just a good solid consistent internet service.

All set up within a few weeks (inc. engineer visit) of ordering, customer helpline answered promptly and always helpful when needed, really had 0 issues.

Props to SSE, recommended.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
peterborough SSE  
We were due to be connected on 30th November and now 13 days later we still have no broadband. Shocking customer service. Will be switching as soon as possible.
  • Satisfaction
    1 star
  • Customer Service
    1 star
County Durham SSE  
I moved from Immediately, which was a great service but became too expensive at £37 per month. I received the router and plugged it in the same as my Plusnet box through the openreach box. My speeds varied drastically and I wasn't at all happy. I found out I could miss out the openreach box and connect the fibre phoneline direct into the sse technicolour box by setting it up for VSL. Immediately saw a big improvement in speed and am now happier with SSE
  • Satisfaction
    3 stars
  • Customer Service
    2 stars
  • Speed
    3 stars
  • Reliability
    4 stars
Brighton SSE  
Have been with SSE less than a month, So far had a whole week with no internet at all, SSE then had an engineer sent over, who fixed it straight away. However broadband speed between about 17:00 until about 22:00 makes it almost unuseable. We have 2 phones and 2 computers connected to it in the house, but even if we switch wireless off on everything but one device, it is still so slow that you can rarely watch a video without constant bufferring. Not what I expected from 'ultra fast fibre broadband'
The customer service I have received from them, has been brilliant thus far, certainly can't fault that in anyway.
  • Satisfaction
    2 stars
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    1 star
Cornwall SSE  
Day 1 - connected phone 1st thing - broadband connected by 6pm. Router setup easy:- admin and admin for access to router
all wifi working no problems speed 34Mbps so far - paid for 68 but this is fine for me. Much better than EE which was 0-3 in a constant cycle. So far, so good.
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    4 stars
  • Reliability
    3 stars
Epsom SSE  
Had to take advantage of the free SSE super fast broadband. Switched from BT Infinity.
Router arrived about 10 days before connection day.
Connection day today and followed simple set up guide.
Router connected fine to all devices in the house.
I have a problem with Sky Q On Demand services but I had the very same problem with BT so the problem probably lies with the Sky Q set up.
Download speeds averaging around 24
Upload speeds averaging around 11

The above are about 30% better than what I had previously been getting with BT.

Overall - so far, so good.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Essex SSE  
Switched to SSE superfast (39Mb) fibre just over a month ago after suffering appalling speeds (less than 100kb on peak) and zero customer service from Post Office Broadband. Nearly 18 months of trying to get them to look properly at the problem resulted in no change, hence the switch.

I was a little apprehensive given some of the poor reviews that SSE have got in the past but, at £21 p/m for fibre + phone + anytime calls it seemed worth a punt - they could hardly be worse than the Post Office!

The router arrived in plenty of time for the switch date and, by the time we got up the phone had switched but no broadband. The fibre finally went live at around 4:30pm on the date we'd been given which seems ok seeing as we were switching from copper to fibre. No engineers visit was needed, we just plugged in and waited for it to connect. Couldn't have been easier!

Since then we've had consistent speeds of between 36Mb and 38Mb as measured by testmy.net during peak and off peak hours, with average download at 36.8Mb/s. Uploads are pretty consistent in the 6 - 7 Mb range, which is plenty for our needs.

We don't use Netflix or catch-up TV but on video streaming from youtube and a couple of less known film sites we've had no trouble at all with two devices streaming simultaneously in different rooms at the same time as browsing. In fact, running a speed test while also streaming 2 480p videos still gives consistent 30Mb+ results, so plenty of safety margin.

One thing we have found is that none of our devices can handle 720p HD reliably - the connection is faster than our aging laptops can get the picture onto the screen!

It's still early days but, so far, SSE have more than delivered on what we'd hoped consistently and without fail.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Ty Croes SSE  
Switch went smoothly, speeds much the same as my previous 2 suppliers (TalkTalk and BT), so far impressive results at half the price. Supplied modem was pretty bad - especially wifi. Switched to my own Negear D6400 VDSL2 Modem Router with big improvements in line speed and WiFi performance.
  • Satisfaction
    4 stars
  • Customer Service
    3 stars
  • Speed
    4 stars
  • Reliability
    4 stars
SKELMERSDALE SSE  
Changed from Smalltalk as their prices kept going up and broadband very slow, been very happy with SSE GREAT FIBRE BROADBAND SPEED ,Very very happy
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
ENFIELD SSE  
Called up on the 14th to take advantage of the free broadband offer. Was told someone will call me back later to give me the offer and take it further. No calls a week later. Phoned them up and found out there was no record of my call and will not honour the deal. Avoid...
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Milton keynes SSE  
Don't bother. Signed up for the deal in mid October and still wasn't connected 5 weeks later! Customer service takes an age to get through to, very pleasant when you finally succeed, but couldn't give a time scale when problems would be rectified by. I'll be leaving as soon as possible.
Lincs SSE  
I have swapped from my BT infinity service. Have been with SSE for 2 months now. The switch went on smoothly. My download speed is the same more or less as SSE is using the same line as BT. Have not contacted Customer Service yet as there has not been any need. Great Value for next 18 months.
  • Satisfaction
    5 stars
  • Customer Service
    3 stars
  • Speed
    5 stars
  • Reliability
    4 stars
St Albans SSE  
Today is the first day of my broadband with SSE. Am I impressed? Definitely not! Did they tell me that they did not supply an email service? No. Did they tell me that they don't answer their customer services line within a reasonable time? No. Here I am on day one, waiting for customer services to answer the phone. It is now 7.10 p.m. and I have been waiting since 6.10 p.m. and listening to music and a prerecorded voice saying 'Thank you for your patience, your call will be answered as s soon as possible.' BEWARE!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    5 stars
  • Reliability
    2 stars
Gloucester SSE  
Documentation/info provided before sign up is misleading and in part contradictory. Customer service rubbish. Waited 30 mins without being connected to advisor and all I heard was "thank you for your patience" until my patience ran out. This is on an 0345 number which I only get 60 mins free per call. If they ever answer, I would probably have to end the call or risk being charged. And this is before even signing up.
London SSE  
Was satisfied at first but had to contact SSE about dropping diwnload speeds. Seemed to respond for a few months until everything crashed. Now have no landline connection and download speeds of less than 1Mbps. SSE are not responding.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
Devon SSE  
I was already on Fibre broadband so all SSE had to do was organise a changeover to their service, and they managed that ok. However, there was incomplete information in their "welcome pack" - Router login in password and how to get their antivirus software which I had thought was inclusive. So I emailed their customer services and had an acknowledgement, but no answer over 5 days so emailed customer services again, who this time asked for more information- before completely ignoring me again. Hence in 11 days I have had no answer to my simple questions!
I guess I now have to stop my direct debit and put them in breach of contract, but it wouldnt be so difficult if OFCOM did their job properly and actually regulated such internet service providers!
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Minster Lovell SSE  
Router arrived well ahead of switchover and after the pre-warned 10 minute wait to get it to activate, all was well. Internet speed currently the same as the old BT Infinity router, being out in the sticks I didn't expect anything amazing. Few issues setting up wired network devices, but after changing things about with IP addresses it all settled and the speed is comparable to the much more expensive BT Infinity 1
  • Satisfaction
    4 stars
  • Customer Service
    3 stars
  • Speed
    3 stars
  • Reliability
    3 stars
West Scotland SSE  
Switched from BT to SSE and halved our bill. We switched at the end of September and all has been well. We get 70+mbps regularly, on iPad and iPhone, but lower on laptop on wifi. The only thing we had to do was to buy a wifi booster for the sitting room, but that was paid for from the savings on our bill. we only contacted SSE once and had no problems with CS. Overall we're happy. We have fibre here in superfast Cornwall.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Cornwall SSE  
The broadband speed is fine but it keeps dropping out of signal all the time. I was previously with sky and BT and never had this problem. End of the day you get what you pay for i suppose. At least its free for 18mth!
  • Satisfaction
    2 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    1 star
bedlington SSE  
Was with EE on non-fiber. Kept disconnecting and terrible hour long calls to fix. Switch to optic SSE, no problems at all, getting advertised speeds and no drop outs whatsoever. Very happy and it is cheaper than EE as well. Set up was very easy.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Brighton SSE  
Broadband is unreliable and extremely slow
Rubbish 0.5Mb and should be 12.5Mb
I am not going to pay for this rubbish anymore
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Swindon SSE  
It's the same old con. Advertising super fast broadband and giving 3.75-Mb/s instead of 45-Mb/s. If you go to money saving expert they have a free complaint tool called "How to complain about your broadband provider" and they will take your case to the ombudsman for you if it's not rectified by SSE as they are accountable for false advertising. God bless and don't give up.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
South wales SSE  
Trying to set up a phone connection with SSE took the completion of two online forms ( which say they will get in touch within 48hrs - nothing back from them after 3 weeks), and 3 telephone calls lasting 37min, 48min and 58 mins, as I was having to call from an international line this was not good - I was told they couldn't call me back on an international number so had to wait. Once you got hold of an individual they were polite but the wait is totally unacceptable.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
SSE  
Totally mis-sold on speed. They dont care. You cant cancel as they wait 14 days to even set it up. Cancellation costs more that the product. Can't even watch Netflix!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Manchester SSE  
I have been a customer of see for close to 48 hours now and have no internet or phone for the first time in ten years! Upon contacting them about this issue I was told that it wasn't their fault it was another company called Daisy something I can't remember but it turns out that they use a third party that everything goes through that they have no control over and can only email them and wait for a reply so 9am tomorrow morning I'm calling my old supplier to get put back on ...extremely poor service for this day and age !
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Newcastle upon tyne SSE  
Very unreliable, ok at times , but so very bad at others. Andn if you want to do something online you really dont want to wait until its ok to do it. Also slow and a lot of buffering. NO from me, wont recomend and wont renew, will leave for a more reliable service asap
  • Satisfaction
    1 star
  • Customer Service
    2 stars
DUMFRIES SSE  
I have the worse experience ever to change to sse.I am disappointed by the customer service. My phone and broadband stopped working in had to call from my phone on 0345 numbers I was online for 2 hours waited but no luck so I gave up.WON'T RECOMMEND TO ANYONE. THIRD CLASS COMPANY
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Newcastle upon Tyne SSE  
Started of great but 2 months in and countless phone call to complain about the speed of the broadband I am wishing I had stayed with BT. Waste of time to try and cancel they will not let you even if you are not getting what you paid for. I am on a 18 month contract and now counting the days till I can get watching catch up tv when I want.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
ayr SSE  
The WORST broadband experience ever. I had a persistent fault on my connection that SSE were completely incapable of dealing with. Customer services were CLUELESS, wait times were anywhere from 1 to 2 hours to speak to anyone. They NEVER called back when they said they would. Completely INCOMPETENT! Don't do it. If you do and you have a problem then good luck.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hampshire SSE  
There's a lot of bad postings about SSE Broadband so I will add my 10 pence so far with a caveat that performance may vary for others.

SSE are a new broadband entrant using Daisy wholesale to provide their service. I'm not that confident they are the best when it comes round to knowing the technicalities and issues with providing a reliable service. I signed up for their Superfast fibre broadband service with maximum expected speed limited by my short copper line to the fibre box of 70-74 Mb/S. I was happy with that promise if it could be met 'most of the time' even though by Ofcom definition, it is probably Ultrafast, but that is my max line speed.

I've been struggling with low download speeds for a while at half the expected speed on tests and actual file downloads miserably slow and worse than ADSL! If you complain, SSE want you to do BT Wholesale speed tests. That seemed reasonable but in my case I was getting really strange results. I also used the ThinkBroadband tests which I think are representative.

It's a pretty techi subject but my first tests were done on a high end WIN7-64 PC. I repeated the same download tests on an old XP box and got much better figures. The problem of slow download speeds can be settings in your PC not the ISP and from what I've read is more likely with WIN7 and older.

Now I've fixed both PC's my SSE download speeds on both are 72-74Mb/s and a 50 Mb file is downloading at 4Mb/S. SSE did not change anything!

Before you complain or post your anger, I'd suggest borrowing a newish PC or laptop if you are running an older Windows PC. Of course you should also connect your test pc directly to their router and reboot both before testing. You should also disable your AV, firewall and other stuff that might slow the test down.
Hampshire SSE  
After researching SSE as a provider by asking 6 specific questions 3 months use has shown that 3 of 4 essential answers were wrong. - Use own router > Yes (but NOT if you report any faults when support is then refused).
Is traffic management expected to have any visible effects? Unlikely! (Virtually unusable every evening speed down >3 and up >2.
Was sold 76mbps down BUT local line and exchange will not support more than 40 down - not a price issue as broadband is free but I would expect accurate information after providing tel. no & postcode.
SSE added extras which were not requested and increased bill until these were cancelled.
The simple summary is - Cheap YES - not usable during peak loads - that's every evening here.
Totally incorrect information as to reason for Openreach engineer visits.
9 different customer service contacts in less than 2 months which required repeated explanation of action so far and detail of fault(s) reported.
Supplied router, if it arrives, has rubbish Wifi and no guest network which can be disastrous if you have children or visitors.
SSE should stick to power supply!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Norfolk UK SSE  
Switched from BT to save a few pounds. Very much regret it. Terrible speed, generally below 10mbps often less than 2mbps where I was gettin 60+. Impossible to watch catch up tv. It really is like going back 10 years the Speeds and stability is so bad. The router provided is awful. The range terrible. Much worse than the old home hub which must be 4 years old now. Terrible.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Northumberland SSE  
Switched to SSE from BT as it was less than half the price for Ultra fast fibre.
Very disappointed!
Speed tests show that I'm getting between 30 -38 MBS, but it can't even stream an HD movie.
What is the point in advertising these fast speeds if it's useless. It appears SSE throttle the hell out of the bandwidth.
I phoned their customer services who say they'll sort the problem and call back, they never do.
So nearly 2 months in, they've delayed so much that I'm past my cooling off period and will now undoubtedly have a major battle to get away from the 18 month contract, which is not fit for purpose.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Cornwall SSE  
I have been with SSE for a few months now, on their UltraFast Broadband and Phone for £21 a month. I should have known it was too good to believe...

Of course, the phone is fine, and at the start, the Broadband seemed great.
However, a few months in, and now the broadband speed is pants.

Ping is fine and reasonably constant at around 8-20ms.

Speed tests at bt.wholesale.com are always good, at around 73Mbps down /18Mbps up, with a ping of around 17ms.

However, real life speeds and downloads are abysmal.
I have yet to identify if there is a pattern to it as the testmy.net results over the last few days are like a "scatter graph".

I am in conversation with SSE at the moment. If it can't be resolved in the next week or so, I may have to try and weasel out of the contract, citing the service not being as advertised.

I will just add that, for me, SSE customer service has been excellent each time I have called them. I have even been called back several times.
  • Satisfaction
    3 stars
  • Customer Service
    5 stars
  • Speed
    2 stars
  • Reliability
    2 stars
Northamptonshire SSE  
Even with the "heavy user" fibre optic package Traffic management kills your speed at peak times making it virtually unusable if you want to download anything, I have had speeds as low as 17kb/s.
  • Satisfaction
    1 star
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    4 stars
Bridgend SSE  
Worst broadband I've ever used. 0.5 Mb/s download, what is that about? I'm supposed to be getting 80Mb/s.

Speedtest.net says 60Mb/s, Microsoft.com download achieves 20kB/s. Traffic Shaping ultimate fail.

No thanks.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Crewe SSE  
If you want customer service go elsewhere. They keep you on the phone for at least 30 minutes and then just connect to a non-existent advisor. You can hear voices in the background but it's a complete waste of time expecting anyone to talk to you. Worst company for customer service I have dealt with and their website is as useless as their advisors, if you have the patience, because that site is slower than 99% of the ones I visit. Cheap is not cheap when you get rubbish.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Radstock SSE  
Avoid its criminally slow at peak times. Switched to the SSE Ultra fast fibre so I could stream HD and 4k movies and I can get 65mb/s in the middle of a weekday but at any 'peak' time I'm getting 4-10mb/s. My previous standard broadband gave a constant 17mb/s which was more usable. AVOID.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    2 stars
London SSE  
I have switched from Sky and service is good, speed is constant 70mb+ downlink and 20mb+ uplink competitive price. 3 months passed no issue so far.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Eton Wick SSE  
I recently switched to SSE 38Mbps fibre. Off-peak speed is fine (34-36Mbps down / 9-10Mbps up). However speed during the evening is a pathetic 2 Mbps down. With my previous provider, I got 38Mbps all day long on the same line. Something is very wrong/congested with SSE's upstream provision from Daisy. I have filed a complaint. If they can't sort this out, I will be asking to break my contract and will go elsewhere.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    5 stars
Chester SSE  
Switched from BT - to "SSE Superfast". My A**e. It is turtle slow, keeps cutting out and has low download speeds - less than 11. Trying now to get out of this deal as no good paying for something that has been falsely advertised in my opinion.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London SSE  
Hi I thought I would provide an update about my Ultrafast broadband from SSE (found on MSE) - bit of a dispute originally as I needed a new line MSE said free line, SSE wanted to charge £160. 6 week delay whilst they tried to transfer a business line with BT which I wanted to cease. Eventually got new line fitted after much chasing.
Having read the horror stories on here beforehand, I'm quite pleased with the service so far. Yes it does appear to be throttled at peak times, but still seeing 30-50MB download, 18-20MB upload speeds. My son hasn't started shouting about the speed of Youtube, Xbox etc yet. Time will tell if it remains reliable and speedy when holidays end. So far cheap deal for £21 line and BB, but not quite Ultrafast.
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    3 stars
  • Reliability
    4 stars
Altrincham SSE  
I have SSE broadband for 2 months and am very pleased with it so far. After paying double the price with BT it's very good value for the money £21 per month , the only thing I will say is that the upload and download this bank holiday is really really low. They Ping is 14 ms and download speed is 0.16 Mbps and the upload is 1.07 Mbps so very poor but will just keep an eye on it
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    2 stars
  • Reliability
    3 stars
Oxfordshire SSE  
Moved to SSE 7 days ago, still not working since moving to SSE
Open reach engineer signed off job as live when it wasn't on day 1
Reported everyday with no appointment for engineer
Given engineer appointment for Monday which is 7 days,
Engineer didn't turn up
Now been told the appointment will be Friday which is 12 days without Internet
Very disappointed with the service which appears to be handled though a company called daisy
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Trowbridge SSE  
I moved from BT to SSE because of the amazing deal they had at less than half what I was paying BT. Seeing as they where using BT's lines I assumed I would get the same Speed from them as I got from BT. The Sales rep even confirmed I would get the same service.

Wow was he wrong, day one an SSE agent turned up at my house drugged me and put me in a time machine to 1994 where I was subject to a sub 56k performance. Forget being able to game to watch Youtube videos don't even think about Netflix this is the WORST fibre broadband I have ever had. I immediately cancelled and I'm going back to BT.

The main issue isn't SSE its the wholesaler they buy their broadband from speed tests will say 73 mbs because they traffic manage the speed testers to give a high score, in reality you will get basically zero bandwidth. Be prepared for massive pings and useless internet. JUST DON'T DO IT>
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Norfolk SSE  
Signed up in July went live August. So far ive had no issues at all with SSE despite all of the negative reviews here and on other review sites. I get an average of 70 to 80 mb with ultrafast fibre ,customer services can be a little slow however when i have spoke to them they have been very good.
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
London SSE  
Awful service, Internet drops out numerous times throughout the day, at other times slows down for much picture quality when streaming is unwatchable. Customer service is absolutely terrible, spend such a ridiculous amount of time waiting to get through to an advisor on the phone we've given up and emailed, no response to emails at all though. Avoid at all costs, by far the worst broadband provider we have ever had the misfortune to deal with.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Winchester, Hampshire SSE  
They seem to limit upload/download speed to less than 50% the regular speed almost every day.
I'm a freelance graphic designer and this entire outfit has caused me to be even slower than the 35mbit fibre I had with sky, much less the 78mbit speed I can get for about an hour a day before it throttles me back.

I read online that the services are actually provided by Daisy Wholesale.
I've today written a complaint to SSE and delivered via recorded postage. At the same time I'm bringing the matter to the attention of the Ombudsman and Ofcom.
I suggest eveyone else experiencing underhanded throttling also do the same. It takes 10 minutes of your time and right now it's critical that no new customers are onboarded with SSE Unlimited Ultrafast Fibre without knowing the material facts which will effect their daily use of the service. I thought we were past this kind of rubbish but now we're all locked in to an 18 month contract with them.

I don't torrent, download significant amounts of data, but it seems that services such as teamviewer are seen as p2p and as such it's impossible to use for even 30 minutes logging in to my desktop machine upstairs to fetch files before these SOB's throttle the connection.

We're livid. They have picked the wrong person to target with fraudulent advertising of services.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Brighton SSE  
The customer service is disgraceful. I tried to take my SSE broadband with me when I moved home. I waited for two weeks with no letter received in the post as promised regarding my move. I called SSE only to find out that my account had been closed and I had been charged with a termination fee. A customer adviser promised me that this fee would be removed and my account would remain closed. The following week I received a router and and charge remained on my account for over 4 weeks regardless of an official complaint being made. I had also asked to speak to a manager on many occasions only to to fobbed off by a customer adviser who would say they have no power to do anything. Was I reimbursed as per company states on website for a call back that was not made? Or for the stress they have caused me? Of course not. I strongly advise everyone NOT to use this unprofessional company.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
London SSE  
Hi me and my husband have been waiting since May this year for our internet to be installed and he had the day off today as they said today would be the day and still no instillation I am calling sky right now and in the hope my husband will cancel this useless policy I am fuming don't bother getting this Internet as they are the worst I've ever dealing with.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Landrake Cornwall SSE  
Just moved to their ultra fast fibre broadband two weeks ago. It's ultra bad. Worse than standard copper ADSL we moved from and incapable of even delivering Netflix to a single device in the home reliably. The line is capable of receiving speeds of 79mbps according to our open reach installer. We're about 25m from the fibre cabinet on a proper copper line, but we're getting about 5mbps. Ultra fast? Ultra lying thieves.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Blackpool SSE  
Customer service only scored 3 stars as they omitted to tell me the date they were taking over my service, send me a modem and that they had arranged an engineer to call. I only found out by accident when my service stopped. That said they sorted it all out in 24 hours with telephone calls to keep me updated. They also sorted out the issue when OpenReach equipment failed at the exchange within the above 24 hours. I always judge a company on how they respond when something goes wrong - to date have not been disappointed and its great to speak to a UK support centre
  • Satisfaction
    4 stars
  • Customer Service
    3 stars
  • Speed
    5 stars
  • Reliability
    4 stars
South Devon SSE  
I am a long-standing customer of local loop unbundled services over Openreach copper twisted pair telephone cables and related ADSL2+ services at a number of locations and can say without a doubt that SSE are always ready to help with any issue. Their staff are polite and always do their utmost to keep in touch and provide timely updates. Their call centres are actually in the same country too! The connection is at ADSL2+ upper speed limits and I can't find any reason to complain about speeds at all.

The price for line rental and free broadband is locked in for 2 years, although the contract for line rental is only for 12 months with the option to stay for an additional 12 months at the same price to take advantage of the 24 month free broadband offer. I don't think I will ever find line rental and free broadband at this price or speed ever again, as prices have been nearly doubled with other providers since I moved to this service at the end of last year (September 2015).

Whilst the physical connection to the exchange is pushing the limits of the ADSL2+ connection (24mbps downlink 1.3mbps uplink sync speeds) and my ADSL2+ modem is just less than 200 feet away from the telephone exchange (low noise, SNR and good Noise Margin), the connection suffers from MASSIVE BUFFER BLOAT (excessive network packet buffering). This is not the fault of the equipment I use, the modem used to connect to the exchange's ADSL2+ hardware or any of the Openreach (formerly British Telecom) infrastructure.

The problem is with the way in which Daisy Communications leave network buffering mal-configured on their network routers and switches! They have not configured their network routers and switches to disable the unnecessary buffer memory (to allow data through without artificial delays). Network Packet Buffering on intermediate network switches and routers along the data path was once, long ago, thought to ease network congestion. Now, network specialists across the globe agree that network buffering causes many more issues for network users than simply allowing lost packets of data to be gracefully retransmitted by the original source in a timely manner.

Daisy Communications appear to be ignoring this industry standard and the advice to remove packet buffering from their switches and routers which forces all upstream data to be buffered, rendering their customers' broadband troublesome and oftentimes useless for a lot of Internet services, including financial trading, eBay Sniping, online gaming and any other service that requires customer's requests to be transmitted without artificially being delayed in massive network buffers. 1500ms+ delay is an eternity in electronic terms and does not help any broadband user in any perceivable way. Unfortunately the problem is hidden from many frustrated traders, gamers and eBay snipers and they just put up with it, not knowing the cause of the problem, not being able to do what they need to do online through this incompetent practice of ISPs allowing mal-configured network switches and routers to persist on their networks!

It's a shame that SSE have not been able to encourage Daisy Communications to properly configure their network switches and routers.

I'm currently seeking a switch to Eclipse, the other wholesaler of Broadband products that SSE uses to see if their network is any better.
  • Satisfaction
    2 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    1 star
Northamptonshire SSE  
the cooling off period is supposed to be for customers it's does not mean SSE should do nothing for 14 days ... been waiting 3 weeks for broad band and still nothing ... wish I never changed ..Plusnet connected my phone same day how does it take SSE 4 weeks to push a few buttons? Was going to change gas and electric but can't go without fuel for up to three weeks!
Hopeless company. No emails no letters. Not told it would take
so long not happy avoid like the plague
Bristol SSE  
The cutover from TalkTalk to SSE went ahead smoothly on the agreed cutover date and I haven't noticed any drop in the 76Mb/s speed. But, their customer service is shockingly poor. I couldn't sign up online and had to spend 43 minutes on the phone to a Portugese chap who had trouble reading the terms and conditions back to me but insisted on repeating them about half a dozen times. Then I get a mystery email to say they'd been trying to get in touch with me but, even though I gave them alternative details, didn't get back to me.

After the cutover I tried to download the security software, NetIntelligence, using the login details provided but got the error 'invalid username'. When I emailed NetIntelligence support the email bounced so I emailed SSE and never got a reply. I'm now on the phone to SSE to get this sorted out and have been queued for 20 minutes and counting. I'm paying for a 24x7 service but their telephone support is only 8am to 8pm Monday to Friday and 8am to 2pm Saturday. So if I have a problem at 14.01 on a Saturday it could be 42 hours before I can actually report it - assuming they ever answer the phone.
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    5 stars
  • Reliability
    5 stars
Perth SSE  
Woke up at 9-15 am this morning on change over day for phone & internet changed over routers from EE to SSE hey presto all up and running by 9-30 am could not have been better. Now getting 38mb,I was getting 30mb with EE so that is a good result and hope it stays that way.
Well done SSE this is a great deal £21.00 for all calls and Internet .
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Neston wirral SSE  
speed, cheap.. and make a diffrence to talk talk...
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
worksop SSE  
Switched from BT but was worried due to the ever age to poor reviews on here.
The service and switchover was flawless and I am now receiving 70meg download speed from an advertised 72 meg.
Don't believe the rubbish on here and to top it all off its £21 a month for my line rental, unlimited 72 meg broadband and calls.

Say goodbye to the so called big names they are ripping you off to use the same lines.

Note: I have not noticed or felt any traffic throttling during usage so unsure how it works as I have seen a lot of comments regarding this.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Holyhead SSE  
Seamless transition from previous supplier in all aspects of the transaction. Absolutely pleased with SSE.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
BOGNOR REGIS SSE  
It started badly and went downhill from there, on the day of connection waited for an engineer all day, by about 5pm I lost my patience so called SSE was told that they didn't need to send one and I just needed to connect my router - so day wasted then!
I connected the router and then waited....nothing...so I duly called SSE, I was then told due to an administrative error my broadband order had not gone through and it may take up to a month to get connected.
Obviously I got very annoyed at this and to cut a long story short four days later they managed to sort it out, so problem solved....
However, the speeds and reliability of the broadband was appalling so two new routers later they offered to cancel my broadband which I duly took up, I then went to Virgin and tried to carry my number over I then received a letter from SSE informing me I owned them £130 due to early cancellation......
Luckily my notes on their system back up the fact regarding the cancellation so the bill will be waived, however the numerous phone calls I have made to them ranging between 20 - 50 minutes of being on hold just add to the frustration.
They just are not set up to offer broadband from the infrastructure to being able to mange the customer service - I would avoid!
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Bristol SSE  
Awful experience, made online application to switch from BT, received confirmation emails and allowed me set up online account. nothing happened for 2 weeks, contacted customer services and they don't have a record of my online application even though I have received 3 emails from them to confirm my application. customer services promised to contact me back after checking with their sales department over a week not heard from them, called to their complaints department same answer and advised to either stay with BT or start process again which will take 4 weeks. when questioned about emails I was asked to forward emails and waiting for the reply now but I have absolutely no confidence in them and I know that nothing can be done with my complaint.
They wasted my time and meanwhile my BT contract finished so they started charging me full price and every time I called to speak to them its more than 20 minutes waiting time to speak to some one and by the time you finish your call its 40 minutes.
based on my experience I wouldn't recommend.
Bedford SSE  
I have a busy household who consume bandwidth like there is no tomorrow. We were with Virgin until last year, but were having problems with the twin boys' xbox gaming, as they were getting kicked off servers in the evenings. Virgin told us there was a faulty bit of kit attached to the same node of us, but they had NO WAY TO LOCATE IT. As soon as we could leave, We did. SSE were doing the fibre intro deals so I snapped up the 78Mb/s package.

It all started out quite well. Speeds seemed fast (I didnt obsess over it and benchmark it every day or anything) but over time the service has got slower and slower and slower. I'm writing this now at 9.08pm and I'm getting 0.59Mb/s on the download cycle, 0.11Mb/s on the upload cycle. We restart the BT fibre box and the shocking Technocolor router (the worst router in the world - official) a couple of times a week. Its still rubbish. Calling SSE broadband is a waste of time. Not once have I spoken with anyone who has any technical skills (I work in IT/networking and know what I'm talking about). The helplines seem to be staffed by young girls trained for sales. Think I'll give them a call tomorrow and tell them I'm cancelling my direct debit in protest at the rubbish broadband speeds I'm getting, see where that goes.

Oh, and dont bother calling them late at night or on a weekend. There is no one there.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Doncaster SSE  
I switched from BT to SSE. What a mistake. SSE is so so slow it is like using a dial up connection. Hopeless.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Weymouth SSE  
Bloody annoyed switched from talk talk to sse thinking it would be better and no its all gone off line and broadband and tried calling and it seems when you select option for problems they make you wait for ever so not managed to talk to anyone still so sat here no Internet and can't find out why jokes
Emsworth SSE  
Switched from Plus.Net due to price - MASSIVE REGRET.

Download speed and Web latency is just fine. Gaming Latency however is DOUBLE to TRIPLE! P2P capped at 50K/s.

Atrocious. Cant wait to get out back to Plus.Net - all if forgiven.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Sheffield SSE  
Agree with everyone else. Signed up two months ago. Something "went wrong" with first order, so had to chase and they started the process all over again.

Apart from a welcome pack, no further communication from them. I chased them and a few days later got a text message confirming installation date for today. Took the day off work and no engineer turned up. Managed to get through on their webchat and was told the engineer was booked and to keep waiting until 6pm. No one came.

If you try and call them they are constantly busy and I've queued for almost an hour a time before giving up.

Totally hopeless. Don't bother with them at all.
  • Satisfaction
    1 star
  • Customer Service
    1 star
Plymouth SSE  
RIDICULOUS THROTTLING ON FIBRE

Paying for 80Mbps, getting 8Mbps. Regret switching from BT. This is a scam.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Scotland SSE  
The only problem I had was with openreach getting my line connected. my activation date went by and still no service. my account was upscaled to a manager who rang me everyday with updates from openreach. my line was finally connected 6 days late. not sse fault at all. at the end of it a £50 credit was put on my account and my broadband is stable at 68mps. Customer service is good
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Dunfermline SSE  
Started of really good. Was warned by BT that my connection would be throttled by SSE. I thought they were spinning me a yarn to try and get me to stay but I now suspect they were right. I get a 70mb connection in the morning which goes down to just less than 1mb at around 6pm each evening. Upload speeds are remain constant at 12mb at all times.
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Caversham SSE  
I was already to transfer to sse from sky.I had the welcome pacage come but no date for switch over.I was due to have my sky cancel within days.I rang bearing in mind I placed the order some 3 weeks ago.they could not give me a date for the broadband.so it would mean I could be without phone and broadband for weeks.I went back to sky after looking on these reviews.not very encouraging and done a deal for fibre optic for not much more.the good thing is no it eruption. Sometimes better the devil you know.in this day and age it should be straight forward.
Just do your homework customer support is a waste of your time 40mins to speak to someone who cannot help.I don't need the hassle.
  • Satisfaction
    2 stars
Worcester SSE  
Excellent Service, No problems, Fast Broadband. Changed Broadband and Telephone from Sky Kept sky TV package now saving £35 a month with faster broadband. A +++++++++++
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Waslall SSE  
Since day one of switch over from plusnet my speed is in the 5-15MPS when before I was getting 50-70Mps I have given up ringing and waiting for this to get sorted one common excuse is it takes a few days to settle which is utter nonsense I have emailed them requesting disconnection and will go back to plusnet or BT. Don't use this company.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    3 stars
eastleigh SSE  
Really impressed! Having experienced switch overs before I expected the usual chasing and days without any internet but I had nothing of the sort! It was really straight forward, I just filled out a form online and was told that they would be touch within so many days. I received a letter in time with all the T+Cs and to let me what to expect and when. Without me doing anything else, my old supplier contacted me to say that SSE had been in touch and they knew I was leaving. I was told when an engineer would come (I was given a 4hr window to expect them). The engineer arrived as expected and I had, at most, 1 hour without internet! There's been no problems so far!! I have never known any switch to go this smoothly! And at such a great price too, way below everyone else. I had to call customer services to ask 1 question, I had to wait to speak to someone for 40mins (hence 4 stars) but when I got through to someone they went above and beyond to help. I really can't speak highly enough of this company.
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Devon SSE  
SSE Ultra Slow! broadband

This is going to be short and sweet as I have already wasted half my life on the phone to SSE Fibre broadband (Daisy Group) trying to sort my very very slow connection out.

1) They customer service when you and if you actually get through is 0
2) They Promise to call you back for which I have had 8 no call backs
3) Half the Broadband staff know nothing at the very best about their service!
4) Despite over 32 emails proving to then that the Traffic shape terribly they deny it.
5) I pay for a 20mb up 80mb down service for which mostly downloads at 10mb to 15mb !!!

Sum it all up JOKE COMPANY and SERVICE just google and see how many thousands of people have the same problems.

Next time you put your name to a service I would suggest you check out your provider first! (Daisy Group) FAIL

By By SEE time to get my life back!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Leeds SSE  
If i could give no stars I really would. As per other reviews waited in for engineer that did not show. No Upgraded socket. Getting 3mbps!!! Router will not work on Ethernet cable. Over an hour on hold to speak with someone, twice!!!!! AWFUL AWFUL AWFUL Do not touch with Barge Pole!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Anderson SSE  
I switched from BT infinity to SSE £21 - 18 month offer. It just worked, no problems so far.
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Henfield west sussex SSE  
I applied online for their ultra fast fibre broadband mainly due to the cheap deal they had for £21. AVOID them at all costs!
On application I received an email confirming my order and I was aware it could take upto 21 days to change over. After 21 days I received nothing so rang customer services who were useless and told me that my online application hadn't gone through. I asked if they could fast track me another one and hey said no, you'll have to wait another 3 weeks. Appalling company, constantly on hold with customer services and reps appear to have no idea what they are doing. Don't bother with their online chat function either they haven't got a clue and apparently have 'limited access' to systems. I had problems with this lot with electricity many years ago but gave them the benefit of the doubt - AVOID AVOID AVOID!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cheshire SSE  
Waited in all day for the BT engineer, only to be told that they often don't need to call at your home, but also don't tell you when they're finished at the exchange/ junction box.

I was told I was getting the full 80Mbps, got 55Mbps until I upgraded the master socket myself (which the engineer was supposed to do). I still only get 65Mbps.

This is not a truly unlimited service either, they have pretty brutal traffic shaping. My P2P traffic in is down to about 0.3% of full speed, even in the middle of the night.

I wouldn't have signed up knowing what I do know, and will terminate the contract after the 18 months is up
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    2 stars
Liverpool SSE  
STAY AWAY.
After looking into SSE to replace BT for my phone and broadband - their deal for £21 seemed appealing. Spoke to their agent as I was not keen on paying the conection charge I as informed that as a current BT customer I would not be charged. So I went ahead with the the online application. Two days later I receive the paper work which I read through. I notice the connection charge. So I call them... 40 mins on hold I get to an agent. I enquire about the connection charge... They tell me to hold on. They come back and ask me when I applied for the service. I would have expected they know as they have sent me the paperwork!!! They then inform me that the charge was introduced a few days ago before I applied for the service. Connector charge is £60.

Cheap deal but found them to be dishonest
St. Neots SSE  
When being a new customer looking to take my business to SSE ... you'd have thought someone would have been interested in making contact with me ... but no. Decided that if they cannot be bothered with new business then they certainly wont be bothered once your captured. Shame on you
  • Satisfaction
    1 star
  • Customer Service
    1 star
Midlands SSE  
TOP CLASS service just became a customer today everything went as according to plan and the fibre speeds exceed Virgin Media in this area !!!, keep the good work up folks.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Melton Mowbray SSE  
Absolutely appaling customer service. I had broadband for literally 2 days before they accidentally cut me off. Ive now lost my slot on the exchange so I am left with the lowest speed I've had until another slot becomes available. The only good thing is they let me cancel my contract with no penalty after agreeing their customer service had been appaling. AVOID
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Scunthorpe SSE  
SSE have cut us off our talk talk broadband have not provided a new router so we cant connect to broadband, and have been disconnect for a week now. After holding the line for 40 min i was promised a router for next day delivery which never arrived, called again and was told it has defiantly been sent out this time and we still don't have a router so cant connect to the internet. please avoid this company if you cant afford to be without internet for long period of time. Most annoyingly they lie.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
newcastle upon tyne SSE  
Just changed to them on the 6th July, first test was 49 download speed and great upload speed, OMG what went wrong in 24 hrs!!!??? Carried out speed test on 7th, download 9 but upload still ok. I was getting 19-20 download with Plusnet on ordinary broadband!!! Ultrafast Fibre, no way!! Sent email for explanation, no reply yet.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
DINGWALL, HIGHLAND SSE  
Am actually not sure what the fibre speed would be but I almost signed up to the SSE £21 deal today but had one more go at getting a good deal with my current provider TalkTalk and they are giving me free fibre broadband for 12 months so will only be paying £17.70 per month for better more reliable download speeds by the looks of the reviews on here and am so glad I read the reviews so I would say check with your current provider first and you may get a better deal and a more reliable service - I am one happy customer now and TalkTalk will be switching me to my free fibre broadband in 9 days with no fees or extra charges
  • Satisfaction
    3 stars
  • Customer Service
    4 stars
  • Speed
    3 stars
  • Reliability
    3 stars
London SSE  
Great service and speed.Very satisfied.Broadband speed better that Virgin and half price.Recommended!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Wirral SSE  
only joined just under a month ago, I emailed them through there online form to complain about my speeds on the 28th of june 14 days after i was connected. I was estimated 55mbps download and this drops to under 7mbps in the evenings, as of today the 6th of July still no response and just tried to contact them by phone again and was on hold for over 15mins without speaking to anyone . I give up .stay well away from this broadband supplier and don't be tempted by the cheap prices , I admit I was but just not worth the hassle .
Newhaven east Sussex SSE  
OMG...how disappointed am I!! From time hanging on phone to speak to customer services to not receiving a start date and they gad arranged an engineer without me knowing appointment! Super fast fibre my backside! I had at least 10mbps with bt normal broadband now I have just under 3mbps with sse superfast fibre! I am one extremely unhappy customer! I'm thinking if cancelling contract as they do not deliver what they advertise gggrrrr and thinking if reporting to trading standards for false advertising
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Glasgow SSE  
I have to write this for a friend who still currently has no internet.

SSE are a terrible company and shouldn't even be considered. You may as well go for a more expensive company over this or a company which provides less Mbps.

My friend recently moved last week and had to pay £200 just for this company to transfer over the broadband signal. They were promised that by the 4th this month they would have /both/ their broadband and internet. However, surprisingly, the 4th comes along and by the end of the night only the phone works. They phone up and got informed there is a 40 minute queue and that SSE will phone them up later. Later comes and there's no phone call. My friend continually phones them and she gets informed that she will have to wait until midnight to see if the internet connects. Midnight arrives and there is still no internet. They phone up the next day and get informed that oh, actually, your internet should be up today, not tomorrow, but we didn't tell you about this, nor did we give you any documents informing of the change. Nonetheless, my friend waits the day out. Nothing happens.

Now it hits today, the 6th and still no internet. They phone up, asking why the deadline hasn't been delivered and guess what SSE say? They inform my friend that actually, they aren't customers anymore because of the moving, that actually they are sending a new Router over because apparently their current router isn't good enough and that the router will most likely take another week to arrive.

My friend lives in Wales and only moved over a mile or two away from their current address so it's not as if the signal was going to struggle.

My friend is now £200 short.

I hope no one else bothers with SSE due to how appalling they've treated my friends family. You may as well dish out an extra £5 a month to get a broadband provider that actually helps you.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Wales SSE  
broadband speed very erratic some times very very slow and didn't have problem with previous supplier plusnet on speed not what promised. be careful when signing as i was miss lead on the 14 days cancellation policy.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
romford SSE  
Poor service from start to finish waited 6 weeks being told my provider was holding up the change over. In reality sse could not get their act together. Went to complaints team who could only advise that they could take my phone over but the the broadband would take another 20+ days. Customer service not good. Can't comment on broadband as the company is incapable of providing this service. Avoid, Avoid, Avoid!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Leatherhead SSE  
Nearly switched from Sky until Sky advised to look at Fibre Broadband connection charge which can be from £30 to £60 approx. It's in the small print. Naughty as I thought SSE was above that.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
Wirral SSE  
New customer hope to change to S S E on phone over 5 minutes waiting gave up no one answered
  • Satisfaction
    1 star
  • Customer Service
    1 star
Maldon SSE  
We wanted to get Broadband with SSE so when we called they said that some one would call us back that evening or the next day That never happened I think there customer service is very poor for trying to help get new customers. I did read that SSE customer serive was bad that is very true we won't be going with them
  • Satisfaction
    1 star
  • Customer Service
    1 star
Berkshire SSE  
Terrible customer services. Imagine being on hold for 38 minutes listening to cap crooners.. no wonder people hang up and come here to write reviews.
  • Satisfaction
    4 stars
  • Customer Service
    1 star
  • Speed
    5 stars
  • Reliability
    5 stars
Wirral SSE  
Very very bad service we called to join and after a long wait we was told someone would call us the next day that never happened not good customer service if SSE want new customers as we have decided not to go wth them now
  • Satisfaction
    1 star
  • Customer Service
    1 star
Berkshire SSE  
found this ultrafast service on google,at £21 total month3amly cost i thought its too good to be true! bt service terminated at 3am (38meg service supposedly,got much less),i plugged in new router and was running in 10 minutes,blistering speed 75.6dl/19.8ul, get it while its still available !
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
notts SSE  
Ultra Fast fibre really bad. BTW downloads can be below 40Mbps. Worst is 100Mb test file dowloads Think Broadband: Download rate can be anything from 120kb/s to 4Mb/s. Their test file downloads can be 10 minutes to 20 seconds. I am right on the BT fibre cabinet, it is their Daisy ISP that seems to be putting in the throttle or bottleneck for what should be an Ultra Fast Fibre service. Try the test file download yourself and at different times.
Southampton SSE  
Well these guys are rude and can't behave and are obviously trying to get a one-up on customers. They have a "cooling-off" period where they expect you to chase them to install. Well I don't know where they got the idea they were so great but they aren't.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
london SSE  
The speed is totally crap. Was suppose to get up to 79Mbps, but I'm actually getting 80, maybe 85Kbps download speed! Will have a word with SSE.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Newport SSE  
Moved from Sky to SSE, what a great decision and great deal.
Everything happened as planned and at the arranged times, I have absolutely no reservations in recommending this service and thank SSE for a hassle free changeover and look forward to being a customer for many years to come
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Bicester SSE  
Changeover handled very efficiently SSE arranged it for 20 June and it was delivered and installed by Open Reach on that day. Very impressed with the service and am certainly recommending SSE broadband to my friends. Has reduced my broadband/phone bills by two thirds.
Very happy customer. Thank you SSE
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Blairmore, Dunoon SSE  
Absolutely atrocious. To cut a long story short a month has passed and they are still unable to even process the application. Have spent what seems like days on the phone and eventually because they had no idea what to do. I have told them to forget it. Supposedly they will be compensating me with £50. Don't go anywhere near SSE for broadband. Hopeless.
  • Satisfaction
    1 star
  • Customer Service
    1 star
Chorley SSE  
Absolutely abysmal service. Stay clear. Due to change over from BT last Tuesday, phone and broadband. Phone was changed over. They failed to tell me an engineer was coming to change socket for broadband. Did not know this until got home and found note through door from engineer. Tried phoning SSE that night, after an hour someone answered who said they were only taking messages and would get someone to call me the next night. Guess what no-one called back. Next night after an hour got through to someone who aid they would be in touch to re-arrange engineer visit. On Saturday someone called to say they would contact me by phone either later on Saturday or Monday to let me know when engineer would be coming. Guess what-no call yet. I spent over 30minutes on the phone tonight but did not get through to anyone. I did get a letter today saying they want to resolve my complaint to my satisfaction and will be in touch in due course. Easily soled-Answer the phone-Call back when you say you will-Arrange engineer visit. Surely not difficult. Hint to anyone thinking of changing anything-find the customer service number and call it and see how long you have to wait. If it is a long time they must have loads of complaints. Final bit of advice-AVOID SSE. Only 18 months to go before I can change provider.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Runcorn SSE  
Still no broadband after a week. Never answer the phone and when they do you get smirked at, can only think this is a regular occurrence. Absolutely terrible company. Definitely AVOID!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Maldon SSE  
Poor service, average reliability, terrible speeds and regular drop outs. Got this for the price, but won't be with SSE once the contract period ends. For those who want to know, I was told speeds of 13mbps would be the norm, (after testing). On first install I was indeed getting 13-15mbps. Now, just a few months later, highest I get is 2-5mbps, and I frequently find it's dropped below 1mbps. I know the line is fine, so it's SSE throttling it. We use it for catch up TV and normal web browsing.
V. Poor.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
GU9 SSE  
Moved from BT Infinity to SSE BB and Phone package at half the cost. Everything has gone great from the outset. Connected today and very easy to set up. Lot quicker than BT Early days but very happy so far.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Lancashire SSE  
The transfer from BT was not bad, only thing to fault, was the engineer did not turn up, rang up customer service who advised everything had been done and the engineer did not have to attend the property. Setting up was easy and compare to BT who I was paying £50 for the same service, this is a lot better deal, same service but cheaper price. If you do have BT, I would recommend to change to SSE.
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    3 stars
  • Reliability
    4 stars
Bradford SSE  
This is not an actual review of SSE, rather a review of why I am not with them. After being with TalkTalk almost from their inception I decided it was time to upgrade to fibre. As the T-T offering seemed quite expensive to upgrade I went online with a well know switching site and it appeared that SSE were offering an excellent deal for £21 a month unlimited calls, fibre B-Band etc. I duly put all of the info into their site and was told that I had to call them 'for a few remaining details' After 4 successive calls, being on hold for around 15-20 mins each time I gave up and called TT to discuss cancellation. Although not matching the SSE deal they have upgraded me to fibre for free, with no additional installation or delivery costs for a year and without all the hassle of switching, changing email etc. SSE would almost certainly have got my business initially if they had answered the phone (which TT did within 30 seconds) but clearly their customer service is either too over stretched or they just don't care. I can accept peak demand issues but the calls were over a few days with a min of 10 mins on hold each time before I gave up. Finally I cannot recommend highly enough the T-T representative in the Lancashire call centre who sorted it. HE was professional and interested, taking the time to offer me a good package for no additional cost without being pushy
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
basingstoke SSE  
I joined SSE on the 10/06/2016 taking advantage of their home phone/broadband deal.
Was surprised to have a BT engineer turn up to connect the line. If I had known this I probably would have gone elsewhere, because I don't want anything to do with BT, but anyway, the broadband switch has been swapped over smoothly and seems fine, even though its been only five days. The problem is I have no landline, incoming or outgoing.
I tried going through the email side, but that was a big waste of time, so I finally got to talk to a person at customer services today.
The girl was polite, knowledgeable, and knew exactly what my problem was, which has me highly suspicious, because I had the distinct impression she was reciting from a script.
Reading these reviews there is a common trend of one or the other not working, and I am worried that this is gonna take a while to fix.
I think this provider is playing both ends against the middle, where the customer is concerned, and are beholden to BT for their continued monopoly on landlines,but it doesn't stop SSE collecting valuable subscriptions.
Seriously considering cancelling within the cancellation period before this drags on.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
warwickshire SSE  
Wish we hadn't bothered moving to SSE. Due to have ultra fibre bb installed and working on 1st june. Open Reach engineer arrived (late) and said he couldn't do it. To add insult to injury he lied to SSE saying we weren't in when he called (we can prove we were). Endless calls to SSE to tell them to just put us onto ADSL as we have businesses relying on internet access. Said that they would fast track it soit would be 2 days to be switched on, then have just been told it willbe 10 days. What a shambles of customer service!
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Milton Keynes SSE  
At first they were brilliant. But as the months went on the line speed getting to the router started dropping. then the dropouts started. Thinking it was the router, I bought a Netgear DSL6400. It instantly gave me a 2 meg line boost to router (that has not dropped by 1.5meg). Even with new router I am still getting dropouts very often. done a BT Wholesale speed test this evening. it states I am getting 30 meg download. When I download though it is mazing out at 0.8 meg. Will be contacting Swalec when their complaints line is open to call. Disgusting service!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Rhondda Cynon Taf SSE  
After waiting 8 weeks to get installed, I was happy at first with the speed I was getting, which matched the speed I was paying for.
But now my speeds are abysmal, it seems that after using about 2gb in a day they slow your download speed down to about 20 - 100kb per second, which then seems to be the norm for the rest of the month.
Also the wifi completely drops out for about 10 seconds at least twice an hour every hour! Causing my downloads to fail, they even charged me a different amount every month for 5 months, were every bill was higher than it should have been.
It's cheap and discounted for a reason! Stay clear!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Oldham SSE  
Moved from talktalk and very happy i did.great price,customer service best I've ever dealt with and had no problems with internet connection or speed.handles streaming,downloading,online gaming with no buffering or lag
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
inverkeithing,fife SSE  
Moved from talktalk and very happy i did.great price,customer service best I've ever dealt with and had no problems with internet connection or speed.handles streaming,downloading,online gaming with no buffering or lag
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
inverkeithing,fife SSE  
Came to SSE from Plusnet (not bad) and previously BT (utterly abysmal customer service outsourced to India) due to SSEs very reasonable pricing. SSE's customer service is superb. We have been having real problems recently that eventually turned out to be due to a local BT open reach line fault. We have had personal contract from the same individual from SSE (Nials) who has held our hand through this frustrating period with almost daily calls to us. I have never had service as good. Very impressed!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    4 stars
Chippenham SSE  
dismal never once used it without dropping out every few minutes
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
uk SSE  
Very poor speeds with this supplier. Download speed is 0.19 and Upload speed is 0.25. I did a BT speedcheck the guaranteed Min Download speed is 3.0 Mbps
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Lower Cambourne SSE  
Every thing as they said, all on time,
service excellent, support 1st class
could not have wished for better. I had tried the post office before and nearly had a nervous breakdown do not go near the post office. Get SSE and save your sanity.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Tiverton SSE  
Dismal service. The fibre optic broadband is no faster than the non fibre optic I had from Plusnet, and the range of the router is very weak. I can no longer use my tablet in the garden. Contacting customer service is dreadful, they tend to shout at you and not listen, also they're not technically trained and whatever they say is unreliable. They told me to get wifi extenders to increase the range but they haven't addressed the problem of the weak signal, which is probably a faulty sender aerial. Bloody abysmal service and if I can't get out of the overpriced contract I shall certainly not renew it.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    3 stars
Wisbech SSE  
Customer service initially very good but it took over 6 weeks to get connected. Very slow broadband speed and customer advisers now ignoring my emails. It's cheap for a reason!
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    3 stars
Weston-s-Mare SSE  
I am coming to the end of my first contract with SSE Broadband and feel it would be fair of me to review their service. The changeover around April 2015 (from BT) went relatively smoothly with the phone going over first and about two weeks later the broadband went across. There was a day's hiccup following this (I believe an exchange fault)but since then the service has been excellent and I have had no cause to complain. I am hoping to negotiate a good deal with SSE (after looking at alternatives on-line I am in doubt as to where I would go)
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Saltfleetby, Louth SSE  
0.02mb/s to 3mbs depending on time of day. regularly drops out. customer services very polite and friendly, UK based and answer within seconds, but yet to resolve issue.
  • Satisfaction
    3 stars
  • Customer Service
    5 stars
  • Speed
    1 star
  • Reliability
    1 star
Essex SSE  
Switched from PlusNet to SSE late last year as I wanted to move from my old 15GB usage plan to unlimited so I could use my new Samsung smart TV and watch movies without going over limit. SSE and PlusNet both supplied via BT as no LLU on my exchange (northchapel). Speed and reliability just the same as PlusNet but SSE cheaper as special offer was available. Only problem is customer service only available working hours Monday - Sat so if you have a problem you may have to wait or use mobile broadband as I did. Same Technicolor modem as PlusNet uses.
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Rural Petworth SSE  
A faultless move with everything done when expected or sooner with Broadband change over occurring seamlessly. Moved from TalkTalk and the improvement in every area is clear. Better service, better connection, better, more friendly and informative customer service. I am delighted and a lower charge as well!! I would recommend SSE Broadband without reservation!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Hincklye SSE  
After an initially difficult set up (Preserve it's worth it!) SSE have been a brilliant broadband provider. Having the fibre package my speeds match the estimations given to me before I signed up as well as exceeding them at times. Customer services are excellent but there are sometimes awfully long waits, sometimes in the region of ≥45 minutes so could be inconvenient for some.

Been with SSE for 5 months now with no issues, highly recommend to anyone. But take note that you may need to chase them up during your set up; having called them mulitple times I once discovered my order had been cancelled by mistake and I had to start over but overall there weren't any major (I.e. Days not weeks) delays.
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Bexleyheath SSE  
After some difficulty with enabling the connection , SSE are as good as another provider, the customer service I found good.
The initial difficulties seem to stem from the Open Reaches way of doing the connection, in a word POOR. SSE customer services were good and provide compensation for the finical costs incurred by the delay.
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    4 stars
Henley on Thames SSE  
Broadband worked well till it failed on sunday am. Found there was no support after 1400 Sat. Spoke to the 1 person on support for phones who thought the broadband line was OK but she didnt have any broadband training. Documentation with the router is non existant. So no advice what to do if you can resolve problems with a power off/on. No info on how to log onto the router admin from a laptop. Found that out by guesswork. Once on I could see a PPP error. But again no info on what user/password I should have set here. No info on whether I should reboot to factory settings from the laptop or the reset 'hole' on back of router. So no broadband for 24 hrs due to lack of support or any support info. Not every customer could have tried fixing these problems, but I could have, if there had been some support paperwork with the router. Seriously considering asking to go back to my old slow& more expensive PhoneCoop provider. They were good & reliable.
Not of this helped by SSE failure to realise the original go live request had failed & thus my cutover was 2 weeks later than required. Plus SSE sent out router only 1 working day before cutover & then set out another on the afternoon after I went live. Overall a shambles of a company for broadband & I wont be recommending it to anybody. Shame as the phone service has been good.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Dorset SSE  
I joined SSE at the New Year. I have been with SSE for Gas & Electric for about 8 years and assumed it would be good to change from my previous provider; TalkTalk.

I was given no start date for the broadband and then found it was apparently the same day as the phone had started.

The first router would not connect to the internet. The router from SSE is so big it does not even fit on the shelf where the last router (a third of the size) had sat.

The second router arrived a few days later and connected straight away.

However, after about 9pm onwards the speed drops to between 1.0 mbps and 6.0 mbps. The signal either shows as 'very low' or 'no signal'.

A couple of times I have not been able to connect to the internet for over 30 minutes.

When I explained these issues to SSE they started saying there would be an engineer charge and if i cancelled my service charges would be incurred.

I should have thought twice when two of the sales staff, when I asked what the minimum access line speed was (as opposed to the estimated access line speed) they could not tell me.

SSE have been ringing every other day to discuss the issue but their suggestions that the router should be permanently left on and having to use a pin to do a hard re-set every time there is a problem leave me without any confidence that they are actually looking at what is causing the drops in line speed.

If this carries on then I will consider leaving SSE altogether along with my utilities as SSE are one of the 'big 6' energy firms who, according to the press, have apparently failed to pass on energy savings to the customer as well ...
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Barry SSE  
We just switched to SSE and this has been the worst decision ever, they say up to 7.5mbps but were actually receiving at the most i've tested 2mbps.
Its shocking and now we are stuck in a contract with a terrible supplier.
Thats what you get for a cheaper price. Avoid at all costs
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hellifield, Skipton SSE  
Very poor customer service.
Have no control of the network.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Milton Keynes SSE  
I would like to thank for the best broadband which I had in UK!

All other companies charge high prices for low speed broadbands and let me tell you - it's insane! Then I moved to new place and I found about SSE company I tried and from now on I recommend it to everyone.

This company doesn't spend a lot of money for advertising so it's common that most of us even don't know about SSE.

Just one minus is that you need to spend around 20 minuets to be connected to customer service. I hope they going to sold out this problem soon.

In the end even you need to spend around 20 minutes on phone but you going to have high speed broadband for amazing price.

All the best!

Reda
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
London SSE  
Avoid at all costs. If there was a zero rating I would definitely choose that for the Speed and reliability options above.

I have been having issues with this service since signing up some 6 months ago.

Firstly, the package which I signed up for was only partially taken over which meant even though I had ordered Telephone, Calls and Broadband in a package they only ported over the telephone line and not the broadband too. This meant that I was being billed from them for the full package and from my previous supplier for the broadband too.

Having since rectified this and since the broadband has been provided by SSE I have had barely any service with intermittent complete drop outs if it works at all.

I went through all their tests and still there were issues I asked for a new router and they never sent one. I also called back and they said that they had closed the complaint as they called me and no one answered - how about leaving a message???

I called to let them know I would be going with another supplier and they tried to pull the old "termination fee" being in the "terms and conditions of the contract" to which I politely reminded the call handler, through a muffled laugh, that it was indeed them who were in breach of contract and that they are more than welcome to pursue me under breach of contract if they foolishly believed they would indeed win.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Glasgow SSE  
Moved to SSE recently from BT, who kept adding things to my account I didn't ask for (i.e. BT Sport). I have never switched before, however, and was a little apprehensive about doing it.

I have gone from paying £200 a quarter to £87 for the same level of service (17mb unlimited broadband and anytime calls). SSE have also given me this for £5 a month for the first 6 months (including line rental!).

The speeds are also faster, as I have a new router, I suppose.

Thus, I am very impressed. Their energy prices are totally extortionate, but broadband is fantastic. Thanks, SSE.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Haverfordwest, Pembrokeshire SSE  
Very good service, no throttling or anything either. maybe am just lucky?

also managed to get a free static IP
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Merseyside SSE  
Speed and reliability is SHOCKING - switched from sky which worked fine by the temptation of a cheaper service - yes it is cheap but if it doesn't work what's the point. Speed down to less than half meg on busy periods on a line that's capable of 15mB plus and has been tested to do so by Openreach. When I quizzed the openreach engineer when he came to test he just laughed when I said SSE where providing the service - saying don't expect to use at periods then was his comment. On top of that the router is of such poor quality it's pathetic - when I complained SSE told me to get a booster - but again what's the pint when it keeps loosing it's outside line. If you want a cheap service go for it but if you need to use the internet look elsewhere.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Swansea SSE  
Swapped to SSE from Talk Talk. Download speed increased from 13Mbps to 17Mbps. Speed can reduce a little in the evening. British call centre. Overall very good value for money.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Sheffireld SSE  
I wrote first review of SSE Broadband on 22 October 2015 because my switch over was a disastrous, tedious and it took 6 working weeks all together.
My contract was taken on the 18 September and Broadband started working finally after many phone calls to the customer services & many complaints on the 2nd November .
I was without broadband for 5 and half weeks.
On the 9th October I called the customer services and was assured that my router will be sent to me in the next 7-10 days and broadband will work. I was very polite, and a lovely lady at the call center told me that she would fail a complaint, because I was waiting 3 weeks.
12 days later, after 25 min of waiting to speak to customer service, I was told that my broadband order has not even been placed. That they will look into the fault on my line and someone would call me back. No one called me back, I had to spend another 30 min, waiting to be connected to the customer services. I wasn’t getting of the phone until I spoke to the supervisor with assurances.
They use BT engineers, so they depend on their scheduling of repairs – another delay.
After BT engineer repaired the physical fault on the line, I waited another week for the router to arrive and for the broadband to go live.
First week broadband speed was very low - on average it was between 4,6 Mb download speed up to 5,4 Mb. The contract is for 17 Mb download speed, I was explained that first week is stabilising period, and that in reality in the future I will be receiving between 5 and 8 Mb depending on my area. Today is 22nd November and speed is 10,8 Mb. I had 3 days last week of speeds between 1,8 and 2,5Mb but this resolved itself without having to contact SSE Broadband customer services.
The advantages are: call centers are 0800 number, staff is polite and well trained, very good deal for broadband and phone rental.
Disadvantages: incredibly long and troublesome change-over, call centres closed on Sundays, phone line Service Charge and Access charge, details below***

If you want to spare yourself agony of waiting TO COMPLETE THE SWITCH OVER from your old broadband supplier, call SSE as soon as your phone line is connected and check on your order status. Call every day – is my advice.

***Depending on the package you choose 0845 & 0870 calls are either inclusive up to 70 minutes during the same inclusive periods as your call package or are charged :
Unbundled Tariff Numbers beginning with 084, 087, 09 and 118 are charged as the sum of two elements: a ’Service Charge’ and an ’Access Charge’. The ’Service Charge’ is as published by the business being called while the ’Access Charge’ is 6.9p per minute. 0845 and 0870 calls remain non-chargeable (no Access Charge or Service Charge will apply) for the first 70 minutes,
for the relevant periods of your calls package and calls to these type of numbers will not be subject to a set-up fee.
When not inclusive in the package, 0845 calls cost a maximum of 13.90p for a one minute call and 0870 calls cost a maximum of 19.90p for a one minute call for all these packages.
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    1 star
Klem SSE  
Well where to start, made the mistake of seeing SSE broadband the offer, been with them for years with GAS/POWER, give them a try at least I could understand them, anyway during the day great 12m all day long evenings 1-3m phoned and phoned NOT broadband problem must be a line fault, NO it works well all day cant be a line fault , sorry go to fibre that will sort out your problems but cost more, went to fibre 36m all day 1-3m evenings ,,, well you can see where this is going as of today cancelled SSE BROADBAND OR LACK OF IT, GAS and POWER... PLEASE PLEASE DONT GET SUCKERED IN
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
west sussex SSE  
To say the service is P**s poor is an understatement, ever since getting the service I have had nothing but issues with it, I have to reset the router every second day, YouTube is useless at times as is iPlayer,Netflix and Now TV due to buffering.

AVOID AT ALL COSTS ITS JUST NOT WORTH THE HASSLES
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Harrogate SSE  
abysmal broadband strength - & this is in Central London, not some rural out of the way location.
Insufficient strength to access email or google on several occasions over the weekend, let alone watch Iplayer, which were all possible with previous provider
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
central london SSE  
What people have got to understand is there are freephone numbers that will get you to be able to talk to nice friendly people, hence the good reviews, but if something actually needs doing you have no chance because of an abysmal customer service infrastructure, hence the bad reviews.

And that explains why most of the reviews are split into these two contradictory camps.

I'm trying to switch as an old current customer to the new offer service, which surprisingly is allowed! But try finding the full and relevant terms and conditions on their website. It's about time ofcom got proactive on such things
  • Satisfaction
    3 stars
  • Customer Service
    2 stars
  • Speed
    4 stars
  • Reliability
    3 stars
SSE  
Broadband is quick, but they seem to charge you for everything that is free with other providers. IE CALLER DISPLAY £2.36 PER MONTH, 1571 £1.06 PER MONTH.PLUS OTHER THINGS, So really their FREE BROADBAND IS NOT FREE, BECAUSE THEY GET IT OFF YOU IN OTHER WAYS (ROBBIN HOOD COMES TO MIND)
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    5 stars
  • Reliability
    3 stars
Shropshire SSE  
I've been with SSE fur about 3 weeks - speed same as bt- however broadband started playing up and home phone no connection. Wanted to call fur assistance as important weekend and family needing to call from America urgently. SSE phone and broadband no. ( yes it's UK based) but it closes Mon to Fri at 8pm and Sat at 2pm closed all day Sunday! Question, when does a normal working person need their home phone and broadband - for me eve after 7pm and all weekend - no service - no contact numbers - no chance of any help - think before committing!
  • Satisfaction
    3 stars
  • Customer Service
    2 stars
  • Speed
    3 stars
  • Reliability
    1 star
Basingstoke SSE  
Connected September (phone) and last week (adsl) one tech phone call for router english voice straight answer no waiting!!! Speed as good as BT and better than plusnet. Very impressed.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Somerset SSE  
Broadband service AVOID at all cost!
My contract date started 18 Sept 2015 special offer, 2 years free broadband £8 for line rental.
After receiving all paperwork, contracts, no router arrived. I was without internet for 3 weeks, my phone line didn’t work for 2 weeks and when it started working, there was noise disturbance on the
Telephone line, I couldn’t make any calls, because it was so noisy . On the 9th October I called the customer services and was assured that my router will be sent to me in the next 7-10 days and broadband will work. I was very polite, and a lovely lady at the call centre told me that she would fail a complaint, because I was waiting a long time. 12 days later, after 25 min of waiting to speak to customer service, I was told that my broadband order has not even been placed. That they will look into the fault on my line and someone would call me back.
Nothing happened! I called again after 4 hours, to the point when I got to speak to SSE manager assure me that my broadband will be ordered and to explain to me, that because e they source their engineers from BT it will take a while.
22nd October: I called again, to check what the status of my broadband service was. This time I got to speak an engineer, that told me because on the fault on my line, he will have to send a technician to physically check the line and the earliest appointment is on Monday 26th of October.
I will come back and write a follow up . I am in London area of W9 \Westminster, so if you want to spare yourself this waiting agony, call them as soon as your phone line is connected and check on your order status. Call every day – is my advice.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Westminter W9 London SSE  
Broadband service AVOID at all cost! No matter how good the special offer is, it's not worth the hassle!
My contract date started 18 Sept 2015 special offer , 2 years free broadband , £8 for line rental( not Fibre).
After receiving all paperwork, contracts, no router arrived. I was without internet for 5 weeks, after my old supplier was informed and disconnected me ,my phone line didn’t work for 2 weeks and when it started working, there was a very loud noise disturbance on the
Telephone line. I couldn’t make any calls. On the 9th October I was assured that my router will be sent to me in the next 7-10 days and broadband will work. I was very polite, and lovely lady at the call centre told me that she would fail a complaint, because I was waiting a long time .12 days later, after 25 min of waiting to speak to customer service, I was told that my broadband order has not even been placed. That they will look into the fault on my line and someone would call me back.
Nothing happened! I called again, to the point when SSE manager Michael Frankland called me back, to assure me that my broadband will be ordered. I asked to have it sorted in 3 days as a priority customer, for waiting so long, he wasn’t able to do so.
I am leaving SSE , and going back to SKY broadband – had no problems with them.
  • Satisfaction
    1 star
Maida Vale London SSE  
Been with she now a month my sped most of the time is around 4-7mb download upload only 1mb nothing has been done to sort it

Steve
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Ludlow SSE  
I just switched last week so early days, but after using talk talk and BT, it a breath of fresh air. The switch over did not go quite to plan due to BT but when I rang the customer support no menu's, no holding, just right through to a UK centre who are brilliant. I checked my speed last week before I switched and it was about 7.00 mb in the morning.(I used 3 checkers to get an average) As soon as I had my line connected I re checked the speed and was getting 18-20 mb. How does that work as its the same line. Anyway, as I said early days but its worth it just for the customer support!
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    4 stars
Devon SSE  
Was fine for first 2 months than they show you down and ask you to pay more for fibre broadband.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Milton Keynes SSE  
Very poor ADSL service, customer services is non-existent unless you wish to stay on the phone for close to 30 minutes listening to Nat King Cole before you get to a real person. Constant dropouts, high latency issues whilst playing PC games (WoW etc) extreme lag & rubber banding. Overall very displeased with service. In other words AVOID THIS ISP LIKE THE PLAGUE...
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Harrogate SSE  
Received the new service on the agreed date. When setting up the calls to the Customer Service Centre were answered after only a short delay. I had previously contacted BT and done a telephone tour of India before I got a UK Call Centre! I am now receiving a much better broadband/telephone package for almost half the price. So far very happy certainly pleased 'I went for it'.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
North East Scotland SSE  
Switched to them phone and broadband at the beginning of August. Then they disconnected my broadband and now I'm in 5th week of trying to get it re-connected. Nightmare company to deal with, constantly fobbed off by support and still don't know when I will have broadband back. The few pounds you may save with them is really not worth it.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Manchester SSE  
Just had fibre bb installed this morning, was online immediately with speeds of over 34mbps download speed and over 9mbps upload speed. I was sceptical as SSE are the new kids on the block but so far so good. All for £10 a month for 2 years!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Westhill, Aberdeenshire SSE  
Was previously with BT elsewhere - changed to SSE when I moved. Cannot fault the broadband or phone service. Given a date when it would be connected - no delays. Good speed and reliability. The wireless router provides good connectivity around the house. All this and about a sixth of what I was paying BT.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Oxford SSE  
Customer service has been awful - broadband delayed by six weeks. They didn't contact us to arrange fitting of the new fibre modem, failed to correctly book a fitting date. On the plus side now installed we are getting 36mb on fibre.
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    5 stars
  • Reliability
    4 stars
Essex SSE  
Placed order for phone and broadband expecting to be up and running within the stated 23 days .. but nothing .. phoned them after 5 weeks to be told the engineers were working on it .. after 6 weeks still nothing so phoned them again to be told there was a line problem that they had contacted BT about and unfortunately they could not transfer me over, I later checked with BT & line was good and unbelievably they never even contacted BT to ask about transfering my line .. best to avoid and got with a reptutable ISP provider.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Scotland SSE  
no stars as did all reading up about them, spoke to them on the phone to ask a few questions, then phoned next day only to find that they would only supply the service if you had a phone line already, I had established that this was not required, then they moved the goalposts, although the offer was not supposed to end till 16/9, I wasted hours on this for nothing.
Hampshire SSE  
After reading reviews, I thought I'd change from BT to SSE. But I've been on the phone now for 29 minutes, and still not answered. A woman keeps thanking me for my patience and tells me my call will be answered as soon as possible. I think I'll stick with BT.
normanton SSE  
Switched to SSE from plusnet. So far 3rd week without broadband. Once you get through to support (on average 40 min wait) they fob you off and say nothing can be done at all. If you are OK to be without internet access for a month when switching to SSE, then this is company for you. Been their customer for only 3 weeks and really regrety decision to go with them.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Manchester SSE  
Having got fed up with BT's never ending stealth price rises, I looked for alternatives.
For £12 per month line rental with free, unlimited broadband this seems too good to be true.
It's actually much better than I expected.
I know they do traffic management, but I haven't been aware of it happening here yet.
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    3 stars
  • Reliability
    5 stars
east yorks SSE  
After waiting over 6 weeks for the Fibre broadband transfer from EE to be connected, i told them i would be on holiday on the 21st of July they said no problem your connection will still go live as i told them that i had fibre connected before with EE. when i got back i had an answerphone message from a BT engineer saying that we weren't in. Regardless to that i plugged everything in to find fibre speeds of 34mb. Happy customer to that point then on Wednesday the 5th of August i lose my DSL light, ring them the next day to find out that i didn't have a BT engineer call and they automatically disconnected me. Asking for a manager I got a guy called Gary, who promised me that they could fast track it and get it reconnected the following week. I rang Friday to find out that this would then take two weeks, ok i said i need some kind of internet they promised me a dongle to be sent down by Tuesday. Tuesday came and no dongle arrived. Waited another 20 mins on hold for a different manager to promise it me the next day. the day before the connection i rang to make sure if somebody needed to be in the house for the BT engineer, i got told no its fine as its been working before. connection day happens and now i am connected by i am told that BT have to sign it off within 10 days otherwise i will be disconnected again! Ring Gary up again saying that i will cancel, get a promise that it will be sorted with there provider, I asked if this was BT and i got told no they use another provider? So they are piggy backing on another providers internet servers and then they have got to sort out internet. The place is a shambles nobody talks to you if you want to find something out you have to wait for 20 minutes and then get promised things that doesn't happen! I have never needed a BT engineer to plug in Fibre before and when i have had problems in the past other companies have sorted this directly with BT. It's a funny story as i have been connected twice and it working just in 10 days i know i am going to lose it for 10 days.
  • Speed
    5 stars
Swansea SSE  
A bit nervous about taking up the offer from SSE for Broadband and phone with weekend calls as was with BT and everything had always worked.

Transfer of phone went ahead smoothly and on time, Broadband delayed about a week - SSE said it was because of demand for their product which I can believe.

Since Broadband has transferred I am receiving exactly the same speed as I was getting with BT. The line is stable and I haven't noticed any scaling back of speed at busy times. We watch Netflix alot and the picture quality has been the same and there are no buffering issues.

Now really pleased that I transferred and am saving lots of money compared to BT, also used Quidco and am hopefully getting £50 cashback. Bargain.

Go for it.
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Skipton SSE  
It took eight weeks for them to install BB, after many phone calls & promised dates I had about given up then hey presto my BB connected but they forgot to tell me!! They offered a little compensation but the the size of my mobile phone bill it doesn't do justice, my opinion don't bother, cheaper is not always the best
Littleborough SSE  
Having got cheesed off with the 'special offers' that BT was offering me to stay with them that were higher than I was already paying them for a dreadful service (home hub requiring rebooting many times a day etc.), I swapped to SSE. After two months I cannot say that I can say anything other than it seems to work better than the previous BT ADSL service. The changeover was effortless and the only times I rang them to enquire about personalising the modem I was dealt with by someone who was very clued up (UK call centre). My previous BT speed was 6-7Mbps and the same line with SSE regularly gives 10-12Mbps.
When the line went down (an ongoing fault from BT days), the Openreach technician appeared within a day and spent a generous hour or two fixing the wiring problem to the premises.
The only two negative observations thus far: it is time-consuming to ring their faults line (they should have a separate number for telephone and internet) and if you want to have the number displayed facility on your phone, the cost of this with SSE is above the norm of others. I am encouraged enough to now swap the connection at our Scottish home to SSE.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Middlesex SSE  
Same as other complaints - I used to get 10mb with my other supplier now at peak times lucky to get 1mb and often down to 0.5 with constant drop outs - if you want easy cheap broadband on a budget then great if you need any sort of speed or reliability look elsewhere.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Swansea SSE  
Good customer service and broadband speed great .
Would recommend.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Newlyn SSE  
great service from sse broadband i get good speed 15 megs ,,i was with E.E. WHAT A LOAD OF RUBBISH THEY ARE . am very happy with sse broadband ,,,am glad i signed up with them ...for me its great ..and good value
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
nottingham SSE  
Signed up June 7th... Still no broadband. Stay away from this company....they are not worth the aggravation!!
  • Customer Service
    1 star
Sheffield SSE  
Ordered broadband June 7th. Phone didn't get turned on til June 30th!! Only received router July 24th but...it doesn't work at all. Worse service ever!! Totally ridiculous for an ISP!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Sheffield SSE  
Changed over from BT Broadband today - a couple of hiccups in getting the service going but then got sorted late afternoon. So far, so good - unlimited data, super fast broadband and half the price I was previously paying. My BT service has always been good but I was paying over £50 a month for the service which I can't afford to do now.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Nottingham SSE  
FANTASTIC! - I now have SSE super fast broadband running a week after they installed a new phone line. They did all the work switching me from old provider, Two engineer visits ALL FREE - two years broadband ALL FREE - UK support line that is great, well maybe hanging on for a while listening to a robot, but they do answer and are very very helpful.

I recommend SEE BROADBAND to anyone - and I am usually a complainer about poor service.

Ian
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
South Scotland SSE  
Switch for broadband & voice went well. Everything works well EXCEPT broadband speed is poor. Don't expect to watch iPlayer in HD much of the time. I used to get 9-10Mb/s, now get about 3Mb/s but still get 9-10Mb/s only at quiet times. I guess you get what you pay for. Unable to contact broadband support as they are too busy. Promised a callback which hasn't happened.
  • Satisfaction
    4 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    4 stars
Sheffield SSE  
Very pleased so far (this is day 1 of having broadband with SSE in a new property). Given the deal currently on offer (ie 'free' for 2 years with 12 pounds lines rental), there seems to be a backlog (I waited 5 weeks to be up and running). When you order, you need to let the 14-day cooling off period pass before they can do anything with your activation, the phone line is then activated 7 days later, then the broadband around another 7 days after that. Mine was a little longer, as unbeknown to me, once the phone line is activated, you actually need to call up and place the broadband order (as, apparently, would have been advised in the welcome letter which I never received). Luckily, I found all this out by weekly calls to get status updates). I must say though, every time I called their call centre, every operator was fantastic - they took the time to go through my query methodically, were friendly, and gave me confidence that, although there was a back-log, my order was being worked on and gave me estimated dates for completion. I've now got my broadband up and running, and all is good, hopefully it remains so.
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Aberdeen SSE  
6 weeks after signing up for SSEs phone and broadband deal I cannot comment on speed or reliability because it's still not working. Ours was treated as new install and that was good because the internal cables where probably 1960s GPO. Eventually we received an install date I had to travel 350 miles home from Scotland to make sure I was there for the engineer because they threatened 108 pounds bill if no one was in. I sat in for 5 hours and no one came. Eventually called them to be told it had been switched on exchange, flipping heck had they told us I needn't have travelled, it had probably been switched on days before when my partner received an unsolicited call from Indian call centre. They must have known a number to call but sse didn't tell us. The phone couldn't phone out but eventually I'd to call to ask for new number. Made complaint got long letter back dealing my complaint but nothing else. Broadband router received 7 or 8 days later remember they promise 5 but instructions said don't install till you get code on separate letter. It never came. Eventually called them to be told it didn't need one. Hours on phone to them explanation after explanation and still no broadband. My advice folks look elsewhere for experienced provider .
  • Satisfaction
    1 star
  • Customer Service
    1 star
Clay Cross SSE  

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

Broadband.co.uk