496 Customer Reviews over 13 pages
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- Location
- North lincs
- Reviewing
- SSE
- Date
- 2018-11-10
- Comments
-
I am very pleased that I didn’t read the reviews before I signed up, I was with plusnet prior to changing to sse, the service was crap and was ages getting a decent signal.
Since joining sse which is about 6 months been extremely satisfied. I had to call help line today as could log in to access antivirus, The lady I spoke to was very helpful (uk call centre ) and nothing to much trouble. Well done SSE
- Location
-
- Location
- North shields
- Reviewing
- SSE
- Date
- 2021-08-09
- Comments
-
unreliable broadband. Also sneaky with contract information. My contract termination date was not provided on my online account or on my bills. when I switched provide they didn't bother to mention the £134 termination charge.
- Location
-
- Location
- Northampton
- Reviewing
- SSE
- Date
- 2018-04-13
- Comments
-
I was paying £52.49/month with BT for Anytime Calls and basic ADSL Broadband (5Mbps). Seamless change to SSE and I now pay £31/month for Anytime Calls and fibre Broadband (getting 31Mbps). No set-up charge, prices guaranteed for 3 years and no contract period - brilliant! Saving at least £773 over the 3 years. Plus very helpful call centre staff.
- Location
-
- Location
- Northamptonshire
- Reviewing
- SSE
- Date
- 2016-09-18
- Comments
-
I have been with SSE for a few months now, on their UltraFast Broadband and Phone for £21 a month. I should have known it was too good to believe...
Of course, the phone is fine, and at the start, the Broadband seemed great.
However, a few months in, and now the broadband speed is pants.
Ping is fine and reasonably constant at around 8-20ms.
Speed tests at bt.wholesale.com are always good, at around 73Mbps down /18Mbps up, with a ping of around 17ms.
However, real life speeds and downloads are abysmal.
I have yet to identify if there is a pattern to it as the testmy.net results over the last few days are like a "scatter graph".
I am in conversation with SSE at the moment. If it can't be resolved in the next week or so, I may have to try and weasel out of the contract, citing the service not being as advertised.
I will just add that, for me, SSE customer service has been excellent each time I have called them. I have even been called back several times.
- Location
-
- Location
- Northamptonshire
- Reviewing
- SSE
- Date
- 2017-01-08
- Comments
-
I had moved and booked a broadband connection £21.00 per 76meg ultra-fast with SSE and I was told that I need to wait 14 days cooling of period. Now hence I have just signed up and have no equipment of SSE within my property,(can see how that one works)after the cooling period had passed and had no confirmation on the go live date.
After lots of phone calls to SSE and told so many stories.
First story" we would have to wait again for the order to process and we will receive confirmation within 7 days."
Second Story" After contacting SSE after we had no contact with SSE, we was told that its in hand and we will get a call from customer services."
Three Story" We had to chase Up SSE and was told that we will have to apply again, the worst thing was we was sent a contact from SSE to hear the deal we had is not available and we need a new tariff. We asked why is it SSE trying to change the contract,due to SSE have stopped the Tariff we was sold."
Four Story"We was told that it will up and running within 7 days and will receive the equipment."
Five Story" The Kit had arrived and was plugged in tested and no internet."
December came and gone and still had no Internet.
So we had promises made and nothing was going to plan.
I find the company are lacking communications skills and rather miss leading.
The company seems to be run by Muppets and I have contacted on numerous concussions and to be lied too.
The left hand don't know what the right hand is doing.
I would not Trust this company due to the misconceptions.
A company of such a size and the CEO DON'T care what is going on within the company.
CEO don't care as long as he gets paid for such a sub standard service.
Great Britain is not great any more with companies like this and Muppets in control.
Do Not Use Company It will cost you and turn you grey.
- Location
-
- Location
- Northamptonshire
- Reviewing
- SSE
- Date
- 2016-08-04
- Comments
-
I am a long-standing customer of local loop unbundled services over Openreach copper twisted pair telephone cables and related ADSL2+ services at a number of locations and can say without a doubt that SSE are always ready to help with any issue. Their staff are polite and always do their utmost to keep in touch and provide timely updates. Their call centres are actually in the same country too! The connection is at ADSL2+ upper speed limits and I can't find any reason to complain about speeds at all.
The price for line rental and free broadband is locked in for 2 years, although the contract for line rental is only for 12 months with the option to stay for an additional 12 months at the same price to take advantage of the 24 month free broadband offer. I don't think I will ever find line rental and free broadband at this price or speed ever again, as prices have been nearly doubled with other providers since I moved to this service at the end of last year (September 2015).
Whilst the physical connection to the exchange is pushing the limits of the ADSL2+ connection (24mbps downlink 1.3mbps uplink sync speeds) and my ADSL2+ modem is just less than 200 feet away from the telephone exchange (low noise, SNR and good Noise Margin), the connection suffers from MASSIVE BUFFER BLOAT (excessive network packet buffering). This is not the fault of the equipment I use, the modem used to connect to the exchange's ADSL2+ hardware or any of the Openreach (formerly British Telecom) infrastructure.
The problem is with the way in which Daisy Communications leave network buffering mal-configured on their network routers and switches! They have not configured their network routers and switches to disable the unnecessary buffer memory (to allow data through without artificial delays). Network Packet Buffering on intermediate network switches and routers along the data path was once, long ago, thought to ease network congestion. Now, network specialists across the globe agree that network buffering causes many more issues for network users than simply allowing lost packets of data to be gracefully retransmitted by the original source in a timely manner.
Daisy Communications appear to be ignoring this industry standard and the advice to remove packet buffering from their switches and routers which forces all upstream data to be buffered, rendering their customers' broadband troublesome and oftentimes useless for a lot of Internet services, including financial trading, eBay Sniping, online gaming and any other service that requires customer's requests to be transmitted without artificially being delayed in massive network buffers. 1500ms+ delay is an eternity in electronic terms and does not help any broadband user in any perceivable way. Unfortunately the problem is hidden from many frustrated traders, gamers and eBay snipers and they just put up with it, not knowing the cause of the problem, not being able to do what they need to do online through this incompetent practice of ISPs allowing mal-configured network switches and routers to persist on their networks!
It's a shame that SSE have not been able to encourage Daisy Communications to properly configure their network switches and routers.
I'm currently seeking a switch to Eclipse, the other wholesaler of Broadband products that SSE uses to see if their network is any better.
- Location
-
- Location
- Northumberland
- Reviewing
- SSE
- Date
- 2019-09-25
- Comments
-
The slowest and most unreliable broadband ever! When contacting them they say it's fine their end and don't know why it's bad my end! Useless!!
- Location
-
- Location
- Northumberland
- Reviewing
- SSE
- Date
- 2016-09-20
- Comments
-
Switched from BT to save a few pounds. Very much regret it. Terrible speed, generally below 10mbps often less than 2mbps where I was gettin 60+. Impossible to watch catch up tv. It really is like going back 10 years the Speeds and stability is so bad. The router provided is awful. The range terrible. Much worse than the old home hub which must be 4 years old now. Terrible.
- Location
-
- Location
- Northumberland
- Reviewing
- SSE
- Date
- 2017-04-15
- Comments
-
Well pleased with SSE service, has been totally reliable and when I had difficulties at the start of my contract their support staff were excellent. Speed is not quite up to advertised maximum but is good and above all,consistant.
- Location
-
- Location
- Norwich
- Reviewing
- SSE
- Date
- 2019-03-01
- Comments
-
I am with them for a year now and so far I am very happy. As an SSE customer, I've got a very good deal on fast broadband with a fixed monthly payment for 3 years. So I can have peace of mind and not stressing out and fighting for a good deal every year like I was with previous providers.
A few days ago, I had some problems with my broadband, and I was nicely surprised how easy it was to get in touch with the correct department. They were very polite, helpful and sorted out my internet connection very fast. I hope they will stay responsible as they are now, so they can gain more satisfied customers like me.
- Location
-
- Location
- nottingham
- Reviewing
- SSE
- Date
- 2015-08-04
- Comments
-
great service from sse broadband i get good speed 15 megs ,,i was with E.E. WHAT A LOAD OF RUBBISH THEY ARE . am very happy with sse broadband ,,,am glad i signed up with them ...for me its great ..and good value
- Location
-
- Location
- Nottingham
- Reviewing
- SSE
- Date
- 2015-07-21
- Comments
-
Changed over from BT Broadband today - a couple of hiccups in getting the service going but then got sorted late afternoon. So far, so good - unlimited data, super fast broadband and half the price I was previously paying. My BT service has always been good but I was paying over £50 a month for the service which I can't afford to do now.
- Location
-
- Location
- Nottingham
- Reviewing
- SSE
- Date
- 2019-02-11
- Comments
-
The best WiFi I’ve had. And I’ve had most company’s over the years. I’ve literally never had an issue. The call staff, any time I’ve called are the most kindest and politest people, every time. Cheap too.
4 friends of mine have now switched to SSE, after my recommendation. I always recommend SSE WiFi.
- Location
-
- Location
- Nottingham
- Reviewing
- SSE
- Date
- 2017-08-12
- Comments
-
I have been a customer of SSE 76mb for just over a year now, and am well satisfied. speeds are as stated.
Price is under half of that i was paying with Virgin 20mb.
Transition was smooth and have never had to call them.
One question tho, to those satisfied and have reached the 18 months, what is the deal/procedure at the end of the 18month term, if any?
- Location
-
- Location
- Nottinghamshire
- Reviewing
- SSE
- Date
- 2021-01-03
- Comments
-
Awful provider. I originally signed up with them because they had a signup offer going with British Airways for bonus Avios if you sign up for their Fibre package. I figured SSE were middle of the pack so how bad can they be and I could use the Avios so signed up.
I got an e-mail saying SSE will take care of the switch from my previous provider after a month or so. A month passes and.. nothing. I called them up and get told they don't know what happened but they'll look into it and get in touch. I received an automated text message saying "Unfortunately our automated system was unable to place your order" and the new go live date would be another two weeks.
So 6 weeks later I have Wifi and wait for my bonus Avios. Crickets.. So I call them up again and they say I should contact British Airways. I call British Airways and they say I should contact SSE. I assume the bonus Avios weren't honoured because they were "unable to place" my broadband order. Anyway, getting those Avios was a lost cause but at least I had Wifi.
Spotty Wifi that is fast at times, slowed to a crawl at others. Once I started home working during the pandemic, it became clear that the SSE fibre broadband couldn't handle Skype calls longer than 20 minutes before cutting out altogether.
14 months into my contract, I moved houses. I was told by SSE that they would switch my broadband to my new address in two weeks and an engineer would not be needed. Two weeks comes and goes and no internet. I call them up and they say "Oh, we can only get an engineer out to you a week from now so your broadband will be switched to your new address then..." Three weeks without internet has been very constructive for my home working!
In conclusion, the broadband speed and reliability is worse than I had with Sky or BT. SSE's communication and customer service is awful. And the main incentive for switching to SSE in the first place wasn't honoured. Can't wait for the 18 month period to be over so I can switch to another provider.
- Location
-
- Location
- notts
- Reviewing
- SSE
- Date
- 2016-07-02
- Comments
-
found this ultrafast service on google,at £21 total month3amly cost i thought its too good to be true! bt service terminated at 3am (38meg service supposedly,got much less),i plugged in new router and was running in 10 minutes,blistering speed 75.6dl/19.8ul, get it while its still available !
- Location
-
- Location
- Oban
- Reviewing
- SSE
- Date
- 2019-07-25
- Comments
-
Haven't even been able to get started with SSE broadband. Good communication while you're signing up but doesn't extend past this. I was given a 21 day wait start up time, lengthy but fair enough. Date comes and goes with no notification. Get a call a few days later saying they actually cancelled the order because of an admin error but will restart it. 10 days till start date, that then comes and goes. Phone them up, "oh just another 4 days" with no explanation. Another 4 days past this, phone them up once again, "That data got changed again, it'll be another two weeks, nothing I can do".
I can deal with disappointing wait times but to not even phone, email, text me to say these massive delays are coming, unreal.
- Location
-
- Location
- Oldham
- Reviewing
- SSE
- Date
- 2016-05-11
- Comments
-
After waiting 8 weeks to get installed, I was happy at first with the speed I was getting, which matched the speed I was paying for.
But now my speeds are abysmal, it seems that after using about 2gb in a day they slow your download speed down to about 20 - 100kb per second, which then seems to be the norm for the rest of the month.
Also the wifi completely drops out for about 10 seconds at least twice an hour every hour! Causing my downloads to fail, they even charged me a different amount every month for 5 months, were every bill was higher than it should have been.
It's cheap and discounted for a reason! Stay clear!
- Location
-
- Location
- Oxford
- Reviewing
- SSE
- Date
- 2015-09-15
- Comments
-
Was previously with BT elsewhere - changed to SSE when I moved. Cannot fault the broadband or phone service. Given a date when it would be connected - no delays. Good speed and reliability. The wireless router provides good connectivity around the house. All this and about a sixth of what I was paying BT.
- Location
-
- Location
- Oxfordshire
- Reviewing
- SSE
- Date
- 2016-08-28
- Comments
-
I have SSE broadband for 2 months and am very pleased with it so far. After paying double the price with BT it's very good value for the money £21 per month , the only thing I will say is that the upload and download this bank holiday is really really low. They Ping is 14 ms and download speed is 0.16 Mbps and the upload is 1.07 Mbps so very poor but will just keep an eye on it
- Location
-
- Location
- Partridge Green
- Reviewing
- SSE
- Date
- 2020-07-13
- Comments
-
We've been with SSE for a couple of years and their broadband has been a little patchy with the router dropping out every now and then. However last Wednesday night it dropped out and has not been back since, apart from a brief period over the weekend. We phoned last Thursday to be told it would be referred to their technical desk, and they could give no timescale to be resolved. Phoned again this morning and I was told the same, and the reason they could not give a timescale is because they are just getting set up for people to work from home! Nearly four months since everybody else did so. Service from them is non-existent with no emails or calls replied to. Avoid at all costs!
- Location
-
- Location
- Peacehaven, East Sussex.
- Reviewing
- SSE
- Date
- 2017-06-10
- Comments
-
I switched our home broadband and telephone service around a month ago, having checked this website out seeking guidance in finding a new broadband provider.
Maybe it's the luck of the draw or perhaps it depends upon where you live - I don't know, but I was in the first instance extremely concerned to read so many adverse reviews concerning SSE broadband on this website, particulary because I was interested in changing to their service because their charges are so reasonable.
However upon delving further into the matter I noticed that BT, our previous internet provider, who to be fair had provided us with a perfectly satisfactory iinternet service for the past eleven years had also received great numbers of bad reviews, so much so that I came away of the opinion that most reviews appeared to had been written by internet users who were harbouring all kinds of varying gripes against their broadband providers, and it seemed that subscribers who had actually received a satisfactory service had become complacent and did not trouble to submit any reviews anywhere which is a great shame as it does not allow readers to gain the benefit of their experiences and consequently miss out on any positive & constructive comments that might had been made regarding the numerous broadband service providers.
We wished to leave BT as they had become so expensive,and their price increases were becoming far too frequent for my liking .. .. .. .. However, as they say 'Nothing ventured - Nothing gained!!' so bearing all of what I've said in mind, I signed up with SSE purely on price considerations for their 'Up to 17mb Standard Broadband.'
I deliberately left a period of one month prior to submitting my review in order to permit my new broadband service to settle down, and to also allow a period of time for me to assess its capabilities prior to my submitting a review regarding SSE's service over a short period of time - be it good or bad.
Speaking as normal domestic users, (ie; surfing, emails, blogging, viewing webcams etc.) my wife and myself (the only users at home) are so far extremely pleased with SSE's service together with their most reasonable prices too. We are paying just £21.50 monthly (on an eighteen month contract} for broadband which also includes line rental as well as free 'anytime phone calls' also which is far less than what we were paying BT before we switched, in fact it's turned out to be well over 50% cheaper.
Our SSE telephone and broadband connection was made correctly on the changeover day of which we were advised of well beforehand (9th May 2017,) and the service since then has been most satisfactory, and the supplied router's wi-fi signal reaches all of the rooms in our two bedroom bungalow satisfactorily,which I found was quite simple to set up, and it works well.
We've had no problems at all with our SSE broadband at all, and the service is well suited to our needs - in fact we are pleased that we took many of the adverse reviews written here with a pinch of salt, and I'm able to say that we are absolutely delighted with SSE's service.
Thank you SSE for a good service at a reasonable price.
- Location
-
- Location
- Perth
- Reviewing
- SSE
- Date
- 2020-04-01
- Comments
-
Was good to start with but been gradually getting slower and more frequent disconnections and now the superfast fibre is just a distant memory. Can`t get through to customer services. Waste of money. Better off sticking to BT.
- Location
-
- Location
- Perth
- Reviewing
- SSE
- Date
- 2017-03-09
- Comments
-
You may as well take your £21.00 a month and give it to a tramp on the street then waste your money on this.
- Location
-
- Location
- Perth
- Reviewing
- SSE
- Date
- 2016-08-02
- Comments
-
The cutover from TalkTalk to SSE went ahead smoothly on the agreed cutover date and I haven't noticed any drop in the 76Mb/s speed. But, their customer service is shockingly poor. I couldn't sign up online and had to spend 43 minutes on the phone to a Portugese chap who had trouble reading the terms and conditions back to me but insisted on repeating them about half a dozen times. Then I get a mystery email to say they'd been trying to get in touch with me but, even though I gave them alternative details, didn't get back to me.
After the cutover I tried to download the security software, NetIntelligence, using the login details provided but got the error 'invalid username'. When I emailed NetIntelligence support the email bounced so I emailed SSE and never got a reply. I'm now on the phone to SSE to get this sorted out and have been queued for 20 minutes and counting. I'm paying for a 24x7 service but their telephone support is only 8am to 8pm Monday to Friday and 8am to 2pm Saturday. So if I have a problem at 14.01 on a Saturday it could be 42 hours before I can actually report it - assuming they ever answer the phone.
- Location
-
- Location
- Perth
- Reviewing
- SSE
- Date
- 2019-09-06
- Comments
-
Broadband intermittant.download speed 1.86.Try to call and hung up after 10 minutes on three occasions.Everything is just poor.Am trying to cancel.How do you do that when no-one will talk to you.Very disappointed.
- Location
-
- Location
- Perth
- Reviewing
- SSE
- Date
- 2017-10-26
- Comments
-
We had this in as they promised us 35mps we received 4mps it was not working for 6 weeks and they still wanted payments the customer service is shocking
- Location
-
- Location
- peterborough
- Reviewing
- SSE
- Date
- 2018-04-18
- Comments
-
the amout of lies im told from the support team differs from an engineers view..cheapest around but more speed needed
- Location
-
- Location
- peterborough
- Reviewing
- SSE
- Date
- 2016-12-19
- Comments
-
I'll be honest, it was a leap of blind faith switching to SSE given the hate seen online but I'm very glad I did.
D/L ~50MBps pretty constant 24/7, certainly no buffering horror stories that I've seen elsewhere, U/L ~13MBps, decent.
£30 a month cheaper than my Virgin service with comparable upload speed, no frills, no unnecessary bells or whistles (don't think I even got an email but that's not a problem), just a good solid consistent internet service.
All set up within a few weeks (inc. engineer visit) of ordering, customer helpline answered promptly and always helpful when needed, really had 0 issues.
Props to SSE, recommended.
- Location
-
- Location
- Peterborough
- Reviewing
- SSE
- Date
- 2019-12-02
- Comments
-
I switched from Sky to SSE it was faster and cheaper, what a mistake, i have been with them for 3 months now and the broadband keeps crashing, up to 30 times a day I sat in one day and watched it. I work on my laptop and every time the broadband goes down i lose everything. But here is the best bit, try and get in touch with customer service. 9 times i have called and i waited up to 45 minutes a call, i have had one email back from them saying call after 6pm, its still the same, no one answered. Customer service is rubbish and so is there broadband..I have told them i will send the router back and cancel my direct debit. Terrible service SSE.
- Location
-
- Location
- Peterborough
- Reviewing
- SSE
- Date
- 2019-10-09
- Comments
-
The worst customer service.
Even after getting the confirmation of closing my sse account, the sse company carry on taking money and stole money from my bank account which left me in big trouble.
- Location
-
- Location
- Pitsea
- Reviewing
- SSE
- Date
- 2022-06-20
- Comments
-
Haven't been with SSE Broadband since 18th April, and keep getting emails welcoming me back, you've set up a new direct debit without my consent, and 3 Mondays running ive had to phone you to sort it, to no avail. You were crap when I was with you and even worse now I'm not!
- Location
-
- Location
- place
- Reviewing
- SSE
- Date
- 2018-09-28
- Comments
-
do not bye this it will put an end to gaming and netflix 6kbps is the ussal speed
- Location
-
- Location
- Plymouth
- Reviewing
- SSE
- Date
- 2022-07-04
- Comments
-
Diabolical for gas and electric. They aren't helpful we chased them. As our pay as you go box ain't working. So we can't see what's on it. We rang them loads very unhelpful
- Location
-
- Location
- Plymouth
- Reviewing
- SSE
- Date
- 2016-07-25
- Comments
-
Agree with everyone else. Signed up two months ago. Something "went wrong" with first order, so had to chase and they started the process all over again.
Apart from a welcome pack, no further communication from them. I chased them and a few days later got a text message confirming installation date for today. Took the day off work and no engineer turned up. Managed to get through on their webchat and was told the engineer was booked and to keep waiting until 6pm. No one came.
If you try and call them they are constantly busy and I've queued for almost an hour a time before giving up.
Totally hopeless. Don't bother with them at all.
- Location
-
- Location
- plymouth
- Reviewing
- SSE
- Date
- 2017-07-17
- Comments
-
I have had sse fibre broadband for 2 years and regularly get speeds of 37 mbs and have never had to contact them with a problem. Top notch product.
- Location
-
- Location
- Pontypridd
- Reviewing
- SSE
- Date
- 2017-12-07
- Comments
-
Just signed up for basic internet and phone. Customer services have been really helpful. Yazmin very patient while i set up router and solved issue with mobile phone connection quickly. Havent used a lot yet and just surf. Dont download much or stream. I will review speeds in a few days. So far so good.
- Location
-
- Location
- Portree
- Reviewing
- SSE
- Date
- 2019-03-10
- Comments
-
Avoid Sse at all costs for broadband. They cancelled my bt and gave me a live date. Put me online for two days then it went down. Phoned them to ask what was wrong. They said they put me on a temporary connection because my house wasn't routed for broadband. They promised to phone me back to give me a new live date. No phone call. Phoned them about 20 times and keep getting told lies. Still no broadband. I got a huge bill from Vodafone due to data usage so they offered me £20 which doesn't come close to the Vodafone bill. They say it will come on this Tuesday. Not holding my breath. Terrible.
- Location
-
- Location
- Portsmouth
- Reviewing
- SSE
- Date
- 2019-11-27
- Comments
-
Promised average 35 Mbps speed, but is now always UNDER 4 Mbps!! (When I could still cancel the service, the speed was around 30 Mbps) Constant delays to get the service running, I had to register online FOUR times because of 'technical' errors. The first engineer to install was rude and didn't do it properly, had to get another to re-do it.The customer service was always very nice, but actually, nothing gets done!!! Connection cuts off every few days for no reason. It's a cheap deal because it's a cheap, unreliable service.
- Location
-
- Location
- Portsmouth
- Reviewing
- SSE
- Date
- 2020-05-31
- Comments
-
We've had SSE fibre ultimate for around 4 years now. Compared to the virgin product we were on previously, it is flawless.
In 4 years we've experienced 2 drop outs that lastest all of 5 minutes each. We have never experienced any throttling or peak usage and during lockdown with heavy working from home (I work in IT and spend 10 hours a day working remotely and on video calls). When we were with virgin the service here was terrible, packets constantly being dropped and peak time usage really effecting video streaming and general browsing
A lot of reviews on here are from customers who probably do not have a decent BT line to their property or have localised issues with the BT network. No matter was provider you were with, you would have experienced the same issues.
Overall, SSE is cheap, reliable and quick.
(I'm also an ex SSE employee who hates this company with a passion)
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
SSE are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and SSE.