SSE Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for SSE.

Recent Customer Ratings for SSE

  • Satisfaction
    2.7 stars
  • Customer Service
    2.9 stars
  • Speed
    2.5 stars
  • Reliability
    2.6 stars

Based on 362 customer ratings since 2020-06-17 (Show all time ratings)

Visit SSE   Read our SSE buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

441 Customer Reviews over 12 pages

  • Reviewer
    Location
    Preston
    Reviewing
    SSE
    Date
    Comments
    Con company. They will bill you even when the service faults. Very rude staff. I advise people to stay away use BG, virgin, talk talk ect just anyone but this conpany. If i havnt convinced you search SSE ofgem. Says it all, fines all the time.
  • Reviewer
    Location
    Radstock
    Reviewing
    SSE
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    If you want customer service go elsewhere. They keep you on the phone for at least 30 minutes and then just connect to a non-existent advisor. You can hear voices in the background but it's a complete waste of time expecting anyone to talk to you. Worst company for customer service I have dealt with and their website is as useless as their advisors, if you have the patience, because that site is slower than 99% of the ones I visit. Cheap is not cheap when you get rubbish.
  • Reviewer
    Location
    Reading
    Reviewing
    SSE
    Date
    Comments
    Total toilet. Called and spoke to an older gentleman who to be frank had no clue (he was a dinosaur) and put me on wait numerous times and when he returned had no real answer. Customer service awful. Speeds are poor. Billing is confusing. Whatever your issue don't call them - you won't get anywhere fast.

    Do not recommend.
  • Reviewer
    Location
    Reading
    Reviewing
    SSE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Terrible broadband, slow, unreliable. Disconnecting every 5 min. While I'm writing this I have to use my mobile data because wifi is not working. I cant believe that such bad broadband still exists in 21st century. I'll be forced to switch to another network ASAP.
    Not to mention that they sent engineer to the old address when I was moving so I was waiting for internet for 1 month. Overall really terrible.
  • Reviewer
    Location
    Reading
    Reviewing
    SSE
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    WARING! Worst broadband provider.
    All the reviews you have read are correct an acurate. Avoid at all costs. You have been warned.
  • Reviewer
    Location
    Reading
    Reviewing
    SSE
    Date
    Comments
    Bunch of idiots. BB went down so spoke to customer service who done nothing to help other than tell to restart router and call back. I help for 25 minutes and gave up. Called again a few days later and said they'd be back in contact with me. Still heard nothing and that was a week ago. The woman I spoke to didn't even sound like she knew what fibre is. Just avoid and save your time. Bob the builder will be able to fix it quicker
  • Reviewer
    Location
    Rhondda Cynon Taf
    Reviewing
    SSE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    At first they were brilliant. But as the months went on the line speed getting to the router started dropping. then the dropouts started. Thinking it was the router, I bought a Netgear DSL6400. It instantly gave me a 2 meg line boost to router (that has not dropped by 1.5meg). Even with new router I am still getting dropouts very often. done a BT Wholesale speed test this evening. it states I am getting 30 meg download. When I download though it is mazing out at 0.8 meg. Will be contacting Swalec when their complaints line is open to call. Disgusting service!
  • Reviewer
    Location
    Rochester
    Reviewing
    SSE
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    I have been with SSE Broadband for 18 months now and for the price I pay it is brilliant. The speed is easily as fast as what I was getting with TalkTalk without all the hassle. I would highly recommend SSE but they don't have the fabulous offer I got 18 mths ago. I am dreading the time when my contract finishes, as there is nothing out there like what I am getting. I have only had to contact SSE twice in the time I have been with them and the issue was dealt with very quickly and the customer care was excellent.
  • Reviewer
    Location
    romford
    Reviewing
    SSE
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    broadband speed very erratic some times very very slow and didn't have problem with previous supplier plusnet on speed not what promised. be careful when signing as i was miss lead on the 14 days cancellation policy.
  • Reviewer
    Location
    Rothesay
    Reviewing
    SSE
    Date
    Comments
    1st day broadband, had to call sse yesterday waited 25 mins to talk to someone. Had to call again today waited 25 minutes to be told i would have to wait in a q to talk to an engineer, after complaining i was told the engineer would call me back. Sure enough within an hour i got called back,I answered phone a robot voice told me what a valued customer I was then put me on the end of a q, waited a little while and gave up. I have just left post office, after 18 month cost went from £18 to £27.50 so changed but post office answered my calls within minutes i would recommend to anybody. Sse absolutely useless.
  • Reviewer
    Location
    Runcorn
    Reviewing
    SSE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely abysmal service. Stay clear. Due to change over from BT last Tuesday, phone and broadband. Phone was changed over. They failed to tell me an engineer was coming to change socket for broadband. Did not know this until got home and found note through door from engineer. Tried phoning SSE that night, after an hour someone answered who said they were only taking messages and would get someone to call me the next night. Guess what no-one called back. Next night after an hour got through to someone who aid they would be in touch to re-arrange engineer visit. On Saturday someone called to say they would contact me by phone either later on Saturday or Monday to let me know when engineer would be coming. Guess what-no call yet. I spent over 30minutes on the phone tonight but did not get through to anyone. I did get a letter today saying they want to resolve my complaint to my satisfaction and will be in touch in due course. Easily soled-Answer the phone-Call back when you say you will-Arrange engineer visit. Surely not difficult. Hint to anyone thinking of changing anything-find the customer service number and call it and see how long you have to wait. If it is a long time they must have loads of complaints. Final bit of advice-AVOID SSE. Only 18 months to go before I can change provider.
  • Reviewer
    Location
    Rural Petworth
    Reviewing
    SSE
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Switched from PlusNet to SSE late last year as I wanted to move from my old 15GB usage plan to unlimited so I could use my new Samsung smart TV and watch movies without going over limit. SSE and PlusNet both supplied via BT as no LLU on my exchange (northchapel). Speed and reliability just the same as PlusNet but SSE cheaper as special offer was available. Only problem is customer service only available working hours Monday - Sat so if you have a problem you may have to wait or use mobile broadband as I did. Same Technicolor modem as PlusNet uses.
  • Reviewer
    Location
    S Yorks
    Reviewing
    SSE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worked fine for about three months, but in the last couple weeks or so the connection drops several times a day. I did a speed check and turns out I'm only getting roughly 28mb, less than half the speed I am paying for. If I had realised SSE used vodafone I would have avoided them in the first place, had dodgy dealings with them before (screwing up a phone contract, admitted it was their fault, but still passed it on to a debt collection agency. Nothing was paid as the agency couldn't even provide paperwork) Absolute crap, Avoid
  • Reviewer
    Location
    Salford
    Reviewing
    SSE
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Poor fibre speed, regardless of package. Constant throttling and poor service leads to simple tasks like Netflix not even working. Ombudsman rules that seeing as they don't actually specify a minimum speed they haven't done anything wrong. All of this can only be found out after your cooling off period expires and they then set up the service. Cancellation charges cost more than the year's subscription. Be warned.
  • Reviewer
    Location
    Saltfleetby, Louth
    Reviewing
    SSE
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I am coming to the end of my first contract with SSE Broadband and feel it would be fair of me to review their service. The changeover around April 2015 (from BT) went relatively smoothly with the phone going over first and about two weeks later the broadband went across. There was a day's hiccup following this (I believe an exchange fault)but since then the service has been excellent and I have had no cause to complain. I am hoping to negotiate a good deal with SSE (after looking at alternatives on-line I am in doubt as to where I would go)
  • Reviewer
    Location
    Scotland
    Reviewing
    SSE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Was ok to start with then i recieved a new router after some problems. The customer service is terrible even the managers dont understand anything about routers. The manager i last spoke with didnt even answer my straight forward questions.

    All they say is reboot your router. Which i have done countless number of times.

    Off to pastures new. I will never use SSE ever again. All they care about is that your paying your bill. Yet they witheld money from the Scottish manufacturing company. Disgusting.
  • Reviewer
    Location
    Scotland
    Reviewing
    SSE
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    Throughout my contract broadband was very temperamental

    After I left they billed me for three months extra refused for months to correct sent threats to cut off service

    Didn’t answer phone or hung up when I pointed out I had left

    Didn’t answer letters or emails

    Finally deleted false months but final bill has a part billing charge (they didn’t send any they are charging me for those threatening letters) and one random days broadband in march
  • Reviewer
    Location
    Scotland
    Reviewing
    SSE
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    This is an ISP company yet you can only communicate with them by phone and most often when they call you at THEIR convenience. Also, don't move house, otherwise you will have to renew at their latest prices and be tied in for another 18 months, or pay extortionate exit fees. It will also take over a week to speak to the department that can initiate the move, the timescale of which is 24 days. This is after someone has called you to ask if you want to move despite having emailed them to say you are moving and want to take it with you and then passing this nugget of information on to the Sales Team who will call you to start the 24 day transfer. This is to stay with the same company! Absolutely ridiculous.
  • Reviewer
    Location
    Scotland
    Reviewing
    SSE
    Date
    Ratings
    • Speed
      3 stars
    Comments
    In the two properties I've been with SSE, the first time it took 10 weeks to get connected. In the second property it's now been 3 months since my go live date and still no internet.
    The internet was pretty standard while I had it, not good or bad.
    If you can ever get through to the customer service team, they are pleasant, but ultimately pass the blame off of themselves. Would happily pay a few £ more than be waiting over 3 months for internet. No compensation offered.
  • Reviewer
    Location
    Scotland
    Reviewing
    SSE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Placed order for phone and broadband expecting to be up and running within the stated 23 days .. but nothing .. phoned them after 5 weeks to be told the engineers were working on it .. after 6 weeks still nothing so phoned them again to be told there was a line problem that they had contacted BT about and unfortunately they could not transfer me over, I later checked with BT & line was good and unbelievably they never even contacted BT to ask about transfering my line .. best to avoid and got with a reptutable ISP provider.
  • Reviewer
    Location
    Scotland
    Reviewing
    SSE
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    It really astounds me how in this day people still blame their slow speeds on the supplier.

    The speeds are a product of where your house is located! If you live in the middle of nowhere, don't moan about the service.

    Regardless of what company you are supplied by, all use a BT Openreach line.

    People also moaning about not getting the speed you are promised! Again, you are told you get up too 17, 38 or 76Mbps, Not once will you be told you are guaranteed it. Again this is due to BT.

    SSE have the best customer service I have ever experienced! Everyone is amazing and always have your best interests at heart!

    People need to stop blaming their choice too live in a house that will never get fast speeds on actual suppliers, blame Openreach.
  • Reviewer
    Location
    Scotland
    Reviewing
    SSE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    RIDICULOUS THROTTLING ON FIBRE

    Paying for 80Mbps, getting 8Mbps. Regret switching from BT. This is a scam.
  • Reviewer
    Location
    Scottish Borders
    Reviewing
    SSE
    Date
    Ratings
    • Speed
      3 stars
    Comments
    Switch date 4/11/19 – Didn’t happen

    Phoned SSE 5 Nov. 09:06 Stated there was a problem with the connection and that I would be updated on Wed 6 Nov.

    Phoned SSE 6 Nov. 13:40 Disconnected
    Phoned SSE 6 Nov. Told I would receive a call with an update. Didn’t happen.

    Phoned SSE 9 Nov. 09:39 Line tested and external fault showing. Decided to send Open Reach out on Thur am14 Nov.

    Open Reach engineers arrived on 14 Nov am and tested the telephone and broadband lines. No fault found. Requested to contact SSE and explain that everything is 100% OK and that the router is trying to talk to SSE server but SSE server is not talking to the router. As a result browser page won’t load.

    14th Nov. Phoned SSE as requested and spoke to Holly whom eventually ran a line test which showed there was an external problem and that the issue would be raised for an engineer to come again.

    15th Nov. Received a text message from SSE Phone & Broadband stating the engineer has resolved the fault.
    Phoned SSE 16:07 to explain that the fault has not been resolved and that I still can’t connect to their server.
    Advised to try again Sat: 15th and if no joy then phone SSE again.

    18th Nov. Phoned SSE 08:20 and spent the next three hours trying to resolve being unable to connect to the internet. In all credit the assistant did everything she could yet to no avail. Concluded that an Open Reach engineer will have to look into the mater, No date given for Open Reach engineer to visit.

    18th Nov. Internet came online at 21:30pm.

    19th Nov. SSE phoned to say that an Open Reach engineer would look round tomorrow but I told her to cancel it as the internet came online last night and seems to be settled.

    14 days compensation at £5 = £70.

    20th Dec received email bill from SSE requesting I pay £23.99.

    21st Dec 08:20 Phoned SSE questioning the £23.99. Told that I had received £15.00 compensation and that was all I was getting.
    Told SSE that according to Ofcom rules I was entitled to £5.00 compensation per day for not being connected.
    The assistant put me on hold to have a word with supervisor. Came back to say that I was not getting anything more.

    21st Dec 08:53 Phoned SSE requesting a Deadlock Letter. Assistant had another word with his supervisor and it was suggested SSE would offer another month free meaning my total compensation would come to just over £41.00 which I accepted.

    From then on to the end of my 18 month contract Broadband has been intermittent and a further compensation paid to me for down time.

    Further complications arose at end of contract while switching to Plusnet. SSE puts me on new contract at twice the price and stated that Plusnet had not informed them that I was leaving them, which I find hard to believe.

    It now looks like SSE has sent me a bill for £56.00 which I'll now have to phone them and dispute.

    All in all - STAY WELL CLEAR unless you enjoy being stressed to the hilt.
  • Reviewer
    Location
    Scunthorpe
    Reviewing
    SSE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely appaling customer service. I had broadband for literally 2 days before they accidentally cut me off. Ive now lost my slot on the exchange so I am left with the lowest speed I've had until another slot becomes available. The only good thing is they let me cancel my contract with no penalty after agreeing their customer service had been appaling. AVOID
  • Reviewer
    Location
    SE Leicestershire
    Reviewing
    SSE
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Typically
    75Mb/s up
    15Mb/s down
    No problem for over a year.
    (Sold router for £50 as soon as it arrived)
  • Reviewer
    Location
    Sheffield
    Reviewing
    SSE
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Only recently joined them. So far, so good. Kept my number and transferred from TalkTalk.
    I am paying for 35MB speed and after 4 days the speed is 33MB (highest it has ever been with any provider). 10 days on and it is still stable.
    Customer service is easy to get through and always speak to someone in the UK.
    I hope the service stays the way it is, I have had far too many poor experience from other providers in the past so still a bit apprehensive.
  • Reviewer
    Location
    Sheffield
    Reviewing
    SSE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    Switched from Plus.Net due to price - MASSIVE REGRET.

    Download speed and Web latency is just fine. Gaming Latency however is DOUBLE to TRIPLE! P2P capped at 50K/s.

    Atrocious. Cant wait to get out back to Plus.Net - all if forgiven.
  • Reviewer
    Location
    Sheffield
    Reviewing
    SSE
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Just perfect! Promised frustration free broadband, got frustration free broadband. They send an engineer from Openreach to my house to fix the line on my first day of contract, before I even mentioned to them that it's not working - something TalkTalk has not been able to do despite WEEKS of constant complaining! Honestly, save yourself the pain of a slightly cheaper provider without any service, totally not worth it. Choose SSE.
  • Reviewer
    Location
    Sheffield
    Reviewing
    SSE
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      4 stars
    Comments
    Switch for broadband & voice went well. Everything works well EXCEPT broadband speed is poor. Don't expect to watch iPlayer in HD much of the time. I used to get 9-10Mb/s, now get about 3Mb/s but still get 9-10Mb/s only at quiet times. I guess you get what you pay for. Unable to contact broadband support as they are too busy. Promised a callback which hasn't happened.
  • Reviewer
    Location
    Sheffield
    Reviewing
    SSE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I do not think it is possible to put into words just how strongly I am urging the reader of this review to not sign up to a broadband contract with SSE. Find a different provider! My connection was due to go live 3 weeks ago now, and I still have no internet. I have spent hours over the last few weeks on the phone to the helpline, and most of that has been on hold. Be ready to be on hold for about 30 minutes before you get through to anyone. Then you will have to explain the problem again from scratch. Then you will be told to carry out some new check on the connection, probably one that you have already been asked to carry out several times before. Sometimes they will actually be proactive and phone you, but the person will have information about a week out of date and will be mystified at the fact that the thing they have called you about has now already been checked. The latest update is that they want to schedule their second engineer visit. Why this is required when the first engineer told me that they had tested everything at my end and found no problems, no one so far has been able to adequately explain. They want me to take another day off work. Should I change provider? There is apparently a chance there is a network problem which would go with me to a new provider, but I was still tempted to do so for the chance I got a more competent help service.

    Fortunately I have now discovered that I can get fibre broadband installed in the property, so I will be doing that. I pity anyone in this position who does not have that option.

    To sum up, sign up to a broadband contract with SSE at your own risk!
  • Reviewer
    Location
    Sheffield
    Reviewing
    SSE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Ordered broadband June 7th. Phone didn't get turned on til June 30th!! Only received router July 24th but...it doesn't work at all. Worse service ever!! Totally ridiculous for an ISP!!
  • Reviewer
    Location
    Sheffield
    Reviewing
    SSE
    Date
    Ratings
    • Customer Service
      1 star
    Comments
    Signed up June 7th... Still no broadband. Stay away from this company....they are not worth the aggravation!!
  • Reviewer
    Location
    Sheffireld
    Reviewing
    SSE
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Swapped to SSE from Talk Talk. Download speed increased from 13Mbps to 17Mbps. Speed can reduce a little in the evening. British call centre. Overall very good value for money.
  • Reviewer
    Location
    Shetland
    Reviewing
    SSE
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    I am approaching the end of a two year contract. When I signed with SSE I was regularily achieving speeds of 74mb as I am very close to the cabinet. At the time SSE used Daisy to provide the internet to its customers and there was no issue and good overall speeds. However a good way through the contract SSE moved providers to vodafone and there was an instant reduction of speed down to around 22mb. I have a "fing box" connected to the router that does periodic automatic speed checks and records the speeds and the provider connected to, it showed a speed drop overnight that has never recovered. This was pre-covid and during the peak of that the speeds understandably, perhaps, dropped even further but reached the point where watching you tube required to reduce the quality to 360p if you were to watch videos at all. The speeds have recovered back to the 22mb or thereabouts but has never reached even close to the speeds that Daisy provided under the guise of SSE at the start. Definately time for me to move on
  • Reviewer
    Location
    Shifnal
    Reviewing
    SSE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Ordered broadband on 24th jan now 22nd of Feb still nothing after loads of phone calls to no avail.
    Was told to wait until next week
    Avoid by all cost
    They run threw bt’s network anyway so cut out the middle man
  • Reviewer
    Location
    Shoreham-by-Sea
    Reviewing
    SSE
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      4 stars
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    Ok so in general I would probably recommend, I’ve got Fibre up to 35mbps and although it is fast the only problem is it’s not very reliable if you demand a lot from your broadband. I will average speeds of about 26mbps but it can regularly drop to about 19mbps but often as low as 9mbps; this would be fine if I didn’t require decent speeds all the time but a lot of reboots are needed to keep speeds up. All in all if you only use your broadband casually to watch Netflix etc I’d say it’s great but if you need it for more demanding things I’d probably steer clear.
  • Reviewer
    Location
    Shropshire
    Reviewing
    SSE
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      5 stars
    • Reliability
      3 stars
    Comments
    Broadband is quick, but they seem to charge you for everything that is free with other providers. IE CALLER DISPLAY £2.36 PER MONTH, 1571 £1.06 PER MONTH.PLUS OTHER THINGS, So really their FREE BROADBAND IS NOT FREE, BECAUSE THEY GET IT OFF YOU IN OTHER WAYS (ROBBIN HOOD COMES TO MIND)
  • Reviewer
    Location
    SKELMERSDALE
    Reviewing
    SSE
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      3 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Switch went smoothly, speeds much the same as my previous 2 suppliers (TalkTalk and BT), so far impressive results at half the price. Supplied modem was pretty bad - especially wifi. Switched to my own Negear D6400 VDSL2 Modem Router with big improvements in line speed and WiFi performance.
  • Reviewer
    Location
    Skipton
    Reviewing
    SSE
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    A bit nervous about taking up the offer from SSE for Broadband and phone with weekend calls as was with BT and everything had always worked.

    Transfer of phone went ahead smoothly and on time, Broadband delayed about a week - SSE said it was because of demand for their product which I can believe.

    Since Broadband has transferred I am receiving exactly the same speed as I was getting with BT. The line is stable and I haven't noticed any scaling back of speed at busy times. We watch Netflix alot and the picture quality has been the same and there are no buffering issues.

    Now really pleased that I transferred and am saving lots of money compared to BT, also used Quidco and am hopefully getting £50 cashback. Bargain.

    Go for it.
  • Reviewer
    Location
    Somerset
    Reviewing
    SSE
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Connected September (phone) and last week (adsl) one tech phone call for router english voice straight answer no waiting!!! Speed as good as BT and better than plusnet. Very impressed.

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