496 Customer Reviews over 13 pages
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- Location
- Basingstoke
- Reviewing
- SSE
- Date
- 2015-10-24
- Comments
-
I've been with SSE fur about 3 weeks - speed same as bt- however broadband started playing up and home phone no connection. Wanted to call fur assistance as important weekend and family needing to call from America urgently. SSE phone and broadband no. ( yes it's UK based) but it closes Mon to Fri at 8pm and Sat at 2pm closed all day Sunday! Question, when does a normal working person need their home phone and broadband - for me eve after 7pm and all weekend - no service - no contact numbers - no chance of any help - think before committing!
- Location
-
- Location
- Rothesay
- Reviewing
- SSE
- Date
- 2019-08-30
- Location
-
- Location
- Warrington
- Reviewing
- SSE
- Date
- 2018-07-28
- Comments
-
Best broadband I have ever had. No issues with their Technicolor device. Very good UK based Customer Service. My spped is 38 Mbps all the time. Dropped down maybe a few times. Ping 30-35ms. Can highly recommend
- Location
-
- Location
- Bridgend, South Wales
- Reviewing
- SSE
- Date
- 2020-02-12
- Comments
-
Stay away from this company. Initially, for the first 60 days I had excellent fibre broadband speeds 40mb down/10mb up. I had no reason to leave under their '60 days happiness guarantee'.
Since the first two months have passed I am now experiencing multiple days without internet and the times that they decide to connect me I am only getting 4mb down. This is clear breach of contract of the minimum speed that was agreed by both parties.
The customer service is rude and ignorant, numerous attempts to fix this issue have failed and they have stated it is due to my equipment. This is not the case.
I got the account credited £5 to 'buy a new microfilter' when there is nothing wrong with the one I got.
If you want a reliable Internet service with top consistent speeds, then please do not waste your time with these incompetent cowboys.
Better off looking elsewhere.
- Location
-
- Location
- Reading
- Reviewing
- SSE
- Date
- 2017-09-25
- Location
-
- Location
- Bridgend, South Wales
- Reviewing
- SSE
- Date
- 2020-04-02
- Comments
-
Word of Advice - AVOID THIS COMPANY!
Never had a reliable connection and speed were less than contractually obligated speed.
Complained several times, no resolution.
I am taking them to the Regulator as they say I owe monies out of contract which they breached.
Good luck with that SSE, you wont get a penny out of me!
DO NOT USE!!!
- Location
-
- Location
- Milton Keynes
- Reviewing
- SSE
- Date
- 2015-10-12
- Comments
-
Was fine for first 2 months than they show you down and ask you to pay more for fibre broadband.
- Location
-
- Location
- ENFIELD
- Reviewing
- SSE
- Date
- 2016-11-22
- Comments
-
Changed from Smalltalk as their prices kept going up and broadband very slow, been very happy with SSE GREAT FIBRE BROADBAND SPEED ,Very very happy
- Location
-
- Location
- Inverness
- Reviewing
- SSE
- Date
- 2018-11-12
- Comments
-
Switched over from Sky a few months ago and that was where the issue started. 7 weeks without broadband because SSE cancelled the first 2 orders. 1 was because I purchased the fibre package but there wasn't enough space in the cabinet (not their fault) but they didn't even bother to tell me... I had to wait until the connection date and to call them. The second was because they forgot to go through the verbal contract with me. Again they didn't tell me and cancelled the order.
Immediately after I finally got connected I started having issues with WiFi.
Note: there are never more than 2 devices actively using the WiFi at any one time.
Note: The speeds are good. Not great... but good.
The issue with the FiFi is every 5 minutes it will stop working. videos will stick on the buffering screen for about 10 minutes then resume for another 5 minutes. This only happens with my laptop, Tablet and 2 phones. PS3 seems to work ok for Netflix with only a slight drop in quality. A fix for this issue is to manually disconnet the device from the router and re-connect. Were good for another 5-10minutes.
Phoned them today after finally getting fed up and i am try explaining to them that there is an issue with their provided router. There is something fundementally wrong with these devices and they are not up to par with others on the market. The response i recieve and i quote "the router if adequite for the service we provide".
I'm sorry but it isn't.
On top of that she ADMITTED she is also with SSE AND HAS THE SAME ISSUE WITH HER ROUTER!!!!
My options are;
Buy my own router at my own expense (no discount on my broadband for my issues) or go to a different provider.
Thats what i was told by the SSE rep on the phone.
Customer service - shocking!
- Location
-
- Location
- South Shields
- Reviewing
- SSE
- Date
- 2020-05-06
- Comments
-
Been waiting since 24th April for connection still waiting (6 may) !!!
Phoned customer service they put you on hold then either cut you off or put you on answer machine ,,,, disgusting service please avoid !!!
- Location
-
- Location
- Gullane
- Reviewing
- SSE
- Date
- 2019-02-21
- Comments
-
I cannot comment on the broadband as SSE have failed to provide a service although it was supposed to be up and running on FebruarY 15TH. Our previous provider therefore shut down broadband and telephone on 14th. As a result we had no landline for 16 hours and have now been told our broadband will become available on Wednesday 27th.. I could go on about the number of calls I have had to make and the reasons I have been given for the poor service but the lack of service has impacted on work,communication and has been costly in terms of phone calls and searching for wifi devices and has caused quite a lot of stress. I find customer service polite and helpful but in the end SSE failed to provide the service we signed up to. This has not happened before with previous suppliers and therefore is very disappointing and not good enough.
- Location
-
- Location
- Bolton
- Reviewing
- SSE
- Date
- 2021-05-10
- Comments
-
This is a review for SSE broadband. I experienced a total loss of service after upgrading to fibre broadband. After nine days of multiple calls to SSE and many failed promises (including from the manager Alexander who promised the earth and delivered nothing!) by SSE to return my calls and keep me updated. I gave up and cancelled the service altogether. SSE have a lot to learn about decent levels of customer service and keeping promises it makes to its customers!
- Location
-
- Location
- Preston
- Reviewing
- SSE
- Date
- 2021-03-24
- Location
-
- Location
- London
- Reviewing
- SSE
- Date
- 2022-04-16
- Comments
-
By far the worst Internet provider I have ever experienced. Internet keeps going down and when I call them they are no help. My Internet goes down all the time and when I call them and complete these checks that they ask for and it STILL doesn't work they tell me ogg there's nothing we can do someone will get back to you in a few days.... so I have to go days without Internet over the easter holiday. By far the worst Internet provider I have ever experienced. I have NEVER had problems like this in any of my old addresses. And any of my old providers and trust me I have had alot of Internet providers... thus is By far the worst amd I don't recommend anyone give them your money as they will charge you for a faulty service........... absolute dog s*** of a service
- Location
-
- Location
- Sheffield
- Reviewing
- SSE
- Date
- 2015-06-27
- Comments
-
Switch for broadband & voice went well. Everything works well EXCEPT broadband speed is poor. Don't expect to watch iPlayer in HD much of the time. I used to get 9-10Mb/s, now get about 3Mb/s but still get 9-10Mb/s only at quiet times. I guess you get what you pay for. Unable to contact broadband support as they are too busy. Promised a callback which hasn't happened.
- Location
-
- Location
- worksop
- Reviewing
- SSE
- Date
- 2017-10-22
- Comments
-
absolute rubbish carn't wait for the contract to end bad internet connection keeps dropping off line showing red light on router rubbish customer service expecting me to run a speed check every day for 3 weeks before they will change router as if i have no job or nothing else better to do, video streaming near on impossible got a much better service and internet reliability from previous provider before i changed to cable with sse
- Location
-
- Location
- Brighton
- Reviewing
- SSE
- Date
- 2016-10-29
- Comments
-
Was with EE on non-fiber. Kept disconnecting and terrible hour long calls to fix. Switch to optic SSE, no problems at all, getting advertised speeds and no drop outs whatsoever. Very happy and it is cheaper than EE as well. Set up was very easy.
- Location
-
- Location
- nottingham
- Reviewing
- SSE
- Date
- 2015-08-04
- Comments
-
great service from sse broadband i get good speed 15 megs ,,i was with E.E. WHAT A LOAD OF RUBBISH THEY ARE . am very happy with sse broadband ,,,am glad i signed up with them ...for me its great ..and good value
- Location
-
- Location
- Northumberland
- Reviewing
- SSE
- Date
- 2016-09-20
- Comments
-
Switched from BT to save a few pounds. Very much regret it. Terrible speed, generally below 10mbps often less than 2mbps where I was gettin 60+. Impossible to watch catch up tv. It really is like going back 10 years the Speeds and stability is so bad. The router provided is awful. The range terrible. Much worse than the old home hub which must be 4 years old now. Terrible.
- Location
-
- Location
- Lancashire
- Reviewing
- SSE
- Date
- 2018-02-09
- Comments
-
I have just come to the end of an 18 month contract with SSE which was at the unbelievable price of £21 per month for 76mb fibre broadband incl phone line & all anytime landline calls including selected international.
Took a look at their latest deals and those of competitors before giving them a call to see if they could offer me another good package.
Got put through within a couple of minutes to a really helpful person. I realise that the first deal I had with them was exceptionally good and did not expect them to come anywhere near it again. The nearest comparable deal with another big provider would have come to over £40 as would SSE's advertised deals.
I was able to sign up to exactly the same service again with SSE for £36 per month on a new 18 month contract. I am more than happy to pay this. The service has always been excellent since the day they took over my line & service from Talk Talk.
So, for me it is 5 stars all round for SSE. The service is great, I have never had a fault. They do slow the speed down in the evening, but even so I can watch on demand and do huge uploads that I regularly do in the evenings for work without any problem whatsoever. They were quick and easy to deal with on the one and only occasion I have had to call them, which was to renew. Hope everything stays the same when they merge with N Power which is on the horizon.
- Location
-
- Location
- Kilmarnock
- Reviewing
- SSE
- Date
- 2017-02-19
- Comments
-
Superfast fibre which drops the minute I leave the living room.Will not connect upstairs at all.Can be very slow and to be honest I wouldn't know I had fibre.Can't wait for contract to end
- Location
-
- Location
- Wisbech
- Reviewing
- SSE
- Date
- 2017-11-20
- Comments
-
Am in the process of leaving SSE. When the line was installed the BT Engineer ran a speed check and I was getting 75mbps. Once I plugged in my router and ran my own speed check I could only max out at 45-50mbps. This has slowly gotten worse over the term and in the last few days the speeds have varied from 5mb to 30mb. So much so that even streaming a music track takes ages. I am cutting my contract short with this company by 2 months as there is no way I can put up with the buffering logo when I am paying for 76mb.
- Location
-
- Location
- Market Drayton
- Reviewing
- SSE
- Date
- 2018-03-22
- Comments
-
Due to superb customer service, I nearly adopted a grin and bear it approach. When the service worked - it was good! When it was sporadic (half the time) it was unusable. It did allow me to reminisce of the days where a modem sounded like a banshee-but not the best if streaming anything. Unfortunately I need reliability - or I would have stayed with them.
- Location
-
- Location
- Worksop, Nottinghamshire
- Reviewing
- SSE
- Date
- 2017-05-04
- Comments
-
Customer service,
SSE don’t really host as an ISP they use Daisy Group at their backbone, now if Daisy customer service was picking up your call when you rang up you would be fine,
SSE customer service is a middleman so that is why they are not as clued up as you would hope for, responses are slow as they have to log a call with Daisy with a response time of 48 hours, could be shorter but would cost SSE so they would pass it on to you :-)
I had an issue a few weeks ago I rand a friend who works for Daisy and within 15 Mins was online again, now I know I’m lucky to have a contact but that's also the proof of the middle man.
Broadband speed
BB Speed is variable for Fibre / copper and fluxes between 48Mbps and 65Mbps FTTC 22 Meters from the Cab
Personal Note,
Great for the price you pay think my bill is £21 a month Inc line rental
- Location
-
- Location
- Birmingham
- Reviewing
- SSE
- Date
- 2022-03-18
- Comments
-
AVOID AT ALL COSTS!!!!!!!
Horrible company with horrible managers that dont give a fig for what customers experience during one of their MANY down times!
I have video recording of a call where one of the managers forces us to disclose personal and embaressing details and then repeadely tells us he doesnt understand why having our money stretched even further would be hard for us right now!
Seems like these FAT CAT managers just sit in their ivory towers and have NO care for how their customers feel or things they go through as a result OF SSE!
- Location
-
- Location
- Littleborough
- Reviewing
- SSE
- Date
- 2015-08-14
- Location
-
- Location
- Inverness
- Reviewing
- SSE
- Date
- 2021-04-12
- Comments
-
Avoid!!!
It stops working without any reasons and you have zero options to solve it quickly.
Customer service is available on work days only, but even though you should be ready for their solution to work in 3 days or so!!
Avoid
Avoid
Avoid
- Location
-
- Location
- Reviewing
- SSE
- Date
- 2016-10-21
- Comments
-
Trying to set up a phone connection with SSE took the completion of two online forms ( which say they will get in touch within 48hrs - nothing back from them after 3 weeks), and 3 telephone calls lasting 37min, 48min and 58 mins, as I was having to call from an international line this was not good - I was told they couldn't call me back on an international number so had to wait. Once you got hold of an individual they were polite but the wait is totally unacceptable.
- Location
-
- Location
- Devon
- Reviewing
- SSE
- Date
- 2017-05-09
- Comments
-
From day one speeds were terrible also the system keeps stalling and freezing .After numerous calls to SSE still no better and life is too short to keep running tests for them, talking to a telephone engineer who was working locally he tells me it is possibly the modem and even one SSE operator told me their modems are not the best.But no offer of a replacement modem in fact I have told them that even if offered ( which I have not been ) I do not want one,I will run the contract and good bye to SSE NEVER AGAIN.
- Location
-
- Location
- Merseyside
- Reviewing
- SSE
- Date
- 2018-08-09
- Comments
-
I’ve been with SSE 38mb Fibre for almost a year. I was on an older plan with a contract which was more expensive but they changed me to a cheaper plan with no long term contract delivering exactly the same service, Broadband has been excellent, no outages that I can recall and very consistent up and down speed near to 38/10mb, router is fine and does the job. CS have been good when I’ve called. All in all it’s good value.
- Location
-
- Location
- Inverness
- Reviewing
- SSE
- Date
- 2017-08-03
- Comments
-
Wish i never took this broadband out, never will i go anywhere other than Plusnet or BT. We cant load movies on SKY Q unless early in the morning. Kids cant download on BBC iplayer. Now in addition to the slow speed it keeps dropping out so much we are using our mobile allowance to go online. 20-30 min wait on phone everytime for help. Final straw is when i reset my login password for my SSE account it takes 45min to receive it in my hotmail account only for the link to say unfortunaly it must be used within 30 min. Now paying £170 to escape the contract and go back to Plusnet! SSE NEVER AGAIN!
- Location
-
- Location
- Edinburgh
- Reviewing
- SSE
- Date
- 2020-10-09
- Comments
-
Worst IPS I've had the misfortune to use. Usually an IPS will have good internet, but bad customer service, or good customer service, but slow internet or faulty equipment. SSE is bad on all fronts. The worst customer service. It was so bad that even their automated password recovery email didn't work. I emailed them 6 times to try and get into my account, and they didn't reply once. I was locked out of my account for 6 months. Long waiting times on the phone just to get hung up on by rude agents or faulty connections. Worst of all was the broadband. It was so inconsistent, I'd have drops outs at least once an hour, forcing me to reset the router. I spend hours, checking all the device drivers, forwarding ports, and troubleshooting wireless receivers because I was in complete disbelief that any broadband connection could be so awful. The moment I switched to BT every single problem I'd had with my internet, even the ones I hadn't suspected were related to SSE went away. Every. Single. One. Do NOT use this company, no matter how much they try to sucker you in with savings. My phone gave me a better internet service.
- Location
-
- Location
- Bournemouth
- Reviewing
- SSE
- Date
- 2020-11-28
- Comments
-
Wow, what can I say. Worst broadband provider ever and incompetent liars. My mum was hitting 2 mbps max, which isn't good for me WFH because I use video conferencing. We called to ask them to leave or to fix the issue. Instead, my mother (her mistake) signed up to their fibre (thinking it would be quicker than moving). My mum asked several times if we could leave no hassle if we were happy - he said yes, within 14 days no strings attached AND that it would be done within a week.
In the meantime, they sent an engineer to look at the phone line as that wasn't working. The engineer fixed that and we asked him about why we had only 2mbps and he did some fiddling and fixed it so we were at least getting 9mbps.
Low and behold we call them after a week because we didnt get an email telling us they switched us (as promised, alongside new contract). No contact. We call them and they it will take another week.
2 weeks later (time we could have switched to a different provider) we had to call again. They had switched it, but we were getting NO internet now.
We have been on the phone to them for four days straight. No internet for me as a consultant means I lose out on money. They have not been able to fix the issue and so we tried to cancel, but it turns out the salesman lied to us: we cannot cancel our contract. As I said, my mum asked twice. Remember, he also lied about if they could fix the previous 2mbps and said no - had they done that, we could have at least 9mbps better than nothing.
Disgusting company, horrendous sales team. One lady we spoke to was helpful but that doesn't solve the problem. Wifi is dropping constantly rendering it nearly unusable.
Now they are saying we can only cancel if they don't fix it within a 'reasonable' time. What's a reasonable time to you? Because for me it is unreasonable that I still cannot work 4 days after making a complaint.
DO NOT USE THEM! Don't make our mistake.
- Location
-
- Location
- Cheshire
- Reviewing
- SSE
- Date
- 2017-12-21
- Comments
-
I suppose you get what you pay for but for once, customer service is exemplary.
The rest is at best mediocre and reliability is rubbish at times but speed is fine, if it was reliable
- Location
-
- Location
- Leeds
- Reviewing
- SSE
- Date
- 2016-07-21
- Comments
-
SSE Ultra Slow! broadband
This is going to be short and sweet as I have already wasted half my life on the phone to SSE Fibre broadband (Daisy Group) trying to sort my very very slow connection out.
1) They customer service when you and if you actually get through is 0
2) They Promise to call you back for which I have had 8 no call backs
3) Half the Broadband staff know nothing at the very best about their service!
4) Despite over 32 emails proving to then that the Traffic shape terribly they deny it.
5) I pay for a 20mb up 80mb down service for which mostly downloads at 10mb to 15mb !!!
Sum it all up JOKE COMPANY and SERVICE just google and see how many thousands of people have the same problems.
Next time you put your name to a service I would suggest you check out your provider first! (Daisy Group) FAIL
By By SEE time to get my life back!
- Location
-
- Location
- Aberdeen
- Reviewing
- SSE
- Date
- 2019-05-20
- Comments
-
For broadband do not waste your time with this company. There is a reason they offer cheap broadband and it is definitely not quality. Terribly slow connection unless between 11am and 3pm. Customer service teams always state they will look in to things and get in contact but never do then you play cat and mouse resolving issues. Should've kept Sky.
- Location
-
- Location
- Manchester
- Reviewing
- SSE
- Date
- 2019-12-11
- Comments
-
Cant fault the actually broadband as ive never had any faults. Mine starts with me and possibly others being ripped off.
Started with moving house,everything went fine.. Smooth changeover, the lot.
until a few months later i rang up to upgrade my broadband.. slightly slower where I live now.
waiting 45 minutes to get through as this is always the case they tell me im already on their fastest speeds.. erm.. obviously not... They dug into it and apparently my package got changed with the house move by who ever done it without notifying me and doing a full change, i.e contract ect so i was never aware. He sneakily upgraded the package so i was getting charged more (probably for his commission) but never actually put it through proper so i never actually got the higher speeds just paid more over the year. Constantly got told I would get a call off sse which never happened. Ive been ringing for the last 2 weeks nearly everyday for an update as to whats happening bearing in mind there is always a 30-1 hour hold times on the phone to be told nothing other than "its being processed". If you've been ripping a customer off that's been with you for a long time you prioritize that problem especially when you've ripped them off instead of worrying about signing up new people for you to potentially do the same to them.
- Location
-
- Location
- Saltfleetby, Louth
- Reviewing
- SSE
- Date
- 2016-03-10
- Comments
-
I am coming to the end of my first contract with SSE Broadband and feel it would be fair of me to review their service. The changeover around April 2015 (from BT) went relatively smoothly with the phone going over first and about two weeks later the broadband went across. There was a day's hiccup following this (I believe an exchange fault)but since then the service has been excellent and I have had no cause to complain. I am hoping to negotiate a good deal with SSE (after looking at alternatives on-line I am in doubt as to where I would go)
- Location
-
- Location
- Midlands
- Reviewing
- SSE
- Date
- 2019-03-05
- Comments
-
UK based call centres are the sole reason I stuck with SSE.
Good internet speeds, terrible reliability. Constant drop outs for 1-2 minutes pretty much 2-3 times a day. Don't buy their lies either, this issue is with their broadband servers (or more specifically, the ones they hire/piggyback).
- Location
-
- Location
- SE Leicestershire
- Reviewing
- SSE
- Date
- 2017-07-02
- Comments
-
Typically
75Mb/s up
15Mb/s down
No problem for over a year.
(Sold router for £50 as soon as it arrived)
- Location
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