SSE Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for SSE.

Recent Customer Ratings for SSE

  • Satisfaction
    3.1 stars
  • Customer Service
    3.5 stars
  • Speed
    2.9 stars
  • Reliability
    3.1 stars

Based on 506 customer ratings since 2018-03-22 (Show all time ratings)

Visit SSE   Read our SSE buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

300 Customer Reviews for SSE

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Reviewer Location Reviewing Date Ratings
Wish we hadn't bothered moving to SSE. Due to have ultra fibre bb installed and working on 1st june. Open Reach engineer arrived (late) and said he couldn't do it. To add insult to injury he lied to SSE saying we weren't in when he called (we can prove we were). Endless calls to SSE to tell them to just put us onto ADSL as we have businesses relying on internet access. Said that they would fast track it soit would be 2 days to be switched on, then have just been told it willbe 10 days. What a shambles of customer service!
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Milton Keynes SSE  
After reading reviews, I thought I'd change from BT to SSE. But I've been on the phone now for 29 minutes, and still not answered. A woman keeps thanking me for my patience and tells me my call will be answered as soon as possible. I think I'll stick with BT.
normanton SSE  
Hi me and my husband have been waiting since May this year for our internet to be installed and he had the day off today as they said today would be the day and still no instillation I am calling sky right now and in the hope my husband will cancel this useless policy I am fuming don't bother getting this Internet as they are the worst I've ever dealing with.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Landrake Cornwall SSE  
Very unreliable, ok at times , but so very bad at others. Andn if you want to do something online you really dont want to wait until its ok to do it. Also slow and a lot of buffering. NO from me, wont recomend and wont renew, will leave for a more reliable service asap
  • Satisfaction
    1 star
  • Customer Service
    2 stars
DUMFRIES SSE  
Very very bad service we called to join and after a long wait we was told someone would call us the next day that never happened not good customer service if SSE want new customers as we have decided not to go wth them now
  • Satisfaction
    1 star
  • Customer Service
    1 star
Berkshire SSE  
If you want customer service go elsewhere. They keep you on the phone for at least 30 minutes and then just connect to a non-existent advisor. You can hear voices in the background but it's a complete waste of time expecting anyone to talk to you. Worst company for customer service I have dealt with and their website is as useless as their advisors, if you have the patience, because that site is slower than 99% of the ones I visit. Cheap is not cheap when you get rubbish.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Radstock SSE  
We wanted to get Broadband with SSE so when we called they said that some one would call us back that evening or the next day That never happened I think there customer service is very poor for trying to help get new customers. I did read that SSE customer serive was bad that is very true we won't be going with them
  • Satisfaction
    1 star
  • Customer Service
    1 star
Berkshire SSE  
I switched from BT infinity to SSE £21 - 18 month offer. It just worked, no problems so far.
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Henfield west sussex SSE  
I switched from BT to SSE. What a mistake. SSE is so so slow it is like using a dial up connection. Hopeless.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Weymouth SSE  
Changed over from BT Broadband today - a couple of hiccups in getting the service going but then got sorted late afternoon. So far, so good - unlimited data, super fast broadband and half the price I was previously paying. My BT service has always been good but I was paying over £50 a month for the service which I can't afford to do now.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Nottingham SSE  
I was already to transfer to sse from sky.I had the welcome pacage come but no date for switch over.I was due to have my sky cancel within days.I rang bearing in mind I placed the order some 3 weeks ago.they could not give me a date for the broadband.so it would mean I could be without phone and broadband for weeks.I went back to sky after looking on these reviews.not very encouraging and done a deal for fibre optic for not much more.the good thing is no it eruption. Sometimes better the devil you know.in this day and age it should be straight forward.
Just do your homework customer support is a waste of your time 40mins to speak to someone who cannot help.I don't need the hassle.
  • Satisfaction
    2 stars
Worcester SSE  
Switched from BT - to "SSE Superfast". My A**e. It is turtle slow, keeps cutting out and has low download speeds - less than 11. Trying now to get out of this deal as no good paying for something that has been falsely advertised in my opinion.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London SSE  
Ive been with SSE fibre 76 for a year now and its my 5th provider at this address and the best constant speed no problems apart there is traffic management .
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
London SSE  
My 18 month contract with SSE ultrafast fibre came to an end but the price increased to a staggering £48 i did consider switching but its to much hassle instead opted for the new monthly service same broadband but line rental only as i hardly use the landline , i still think this is an ok deal as ive always had a good speed with SSE.
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
London SSE  
Bloody annoyed switched from talk talk to sse thinking it would be better and no its all gone off line and broadband and tried calling and it seems when you select option for problems they make you wait for ever so not managed to talk to anyone still so sat here no Internet and can't find out why jokes
Emsworth SSE  
STAY AWAY.
After looking into SSE to replace BT for my phone and broadband - their deal for £21 seemed appealing. Spoke to their agent as I was not keen on paying the conection charge I as informed that as a current BT customer I would not be charged. So I went ahead with the the online application. Two days later I receive the paper work which I read through. I notice the connection charge. So I call them... 40 mins on hold I get to an agent. I enquire about the connection charge... They tell me to hold on. They come back and ask me when I applied for the service. I would have expected they know as they have sent me the paperwork!!! They then inform me that the charge was introduced a few days ago before I applied for the service. Connector charge is £60.

Cheap deal but found them to be dishonest
St. Neots SSE  
no stars as did all reading up about them, spoke to them on the phone to ask a few questions, then phoned next day only to find that they would only supply the service if you had a phone line already, I had established that this was not required, then they moved the goalposts, although the offer was not supposed to end till 16/9, I wasted hours on this for nothing.
Hampshire SSE  
Just signed up for basic internet and phone. Customer services have been really helpful. Yazmin very patient while i set up router and solved issue with mobile phone connection quickly. Havent used a lot yet and just surf. Dont download much or stream. I will review speeds in a few days. So far so good.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
Pontypridd SSE  
Just changed to them on the 6th July, first test was 49 download speed and great upload speed, OMG what went wrong in 24 hrs!!!??? Carried out speed test on 7th, download 9 but upload still ok. I was getting 19-20 download with Plusnet on ordinary broadband!!! Ultrafast Fibre, no way!! Sent email for explanation, no reply yet.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
DINGWALL, HIGHLAND SSE  
They seem to limit upload/download speed to less than 50% the regular speed almost every day.
I'm a freelance graphic designer and this entire outfit has caused me to be even slower than the 35mbit fibre I had with sky, much less the 78mbit speed I can get for about an hour a day before it throttles me back.

I read online that the services are actually provided by Daisy Wholesale.
I've today written a complaint to SSE and delivered via recorded postage. At the same time I'm bringing the matter to the attention of the Ombudsman and Ofcom.
I suggest eveyone else experiencing underhanded throttling also do the same. It takes 10 minutes of your time and right now it's critical that no new customers are onboarded with SSE Unlimited Ultrafast Fibre without knowing the material facts which will effect their daily use of the service. I thought we were past this kind of rubbish but now we're all locked in to an 18 month contract with them.

I don't torrent, download significant amounts of data, but it seems that services such as teamviewer are seen as p2p and as such it's impossible to use for even 30 minutes logging in to my desktop machine upstairs to fetch files before these SOB's throttle the connection.

We're livid. They have picked the wrong person to target with fraudulent advertising of services.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Brighton SSE  
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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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