SSE Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for SSE.

Recent Customer Ratings for SSE

  • Satisfaction
    3 stars
  • Customer Service
    3.2 stars
  • Speed
    2.7 stars
  • Reliability
    2.8 stars

Based on 418 customer ratings since 2019-01-27 (Show all time ratings)

Visit SSE   Read our SSE buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

357 Customer Reviews for SSE

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Reviewer Location Reviewing Date Ratings
Typically
75Mb/s up
15Mb/s down
No problem for over a year.
(Sold router for £50 as soon as it arrived)
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
SE Leicestershire SSE  
Only recently joined them. So far, so good. Kept my number and transferred from TalkTalk.
I am paying for 35MB speed and after 4 days the speed is 33MB (highest it has ever been with any provider). 10 days on and it is still stable.
Customer service is easy to get through and always speak to someone in the UK.
I hope the service stays the way it is, I have had far too many poor experience from other providers in the past so still a bit apprehensive.
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Sheffield SSE  
Switched from Plus.Net due to price - MASSIVE REGRET.

Download speed and Web latency is just fine. Gaming Latency however is DOUBLE to TRIPLE! P2P capped at 50K/s.

Atrocious. Cant wait to get out back to Plus.Net - all if forgiven.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Sheffield SSE  
Switch for broadband & voice went well. Everything works well EXCEPT broadband speed is poor. Don't expect to watch iPlayer in HD much of the time. I used to get 9-10Mb/s, now get about 3Mb/s but still get 9-10Mb/s only at quiet times. I guess you get what you pay for. Unable to contact broadband support as they are too busy. Promised a callback which hasn't happened.
  • Satisfaction
    4 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    4 stars
Sheffield SSE  
I do not think it is possible to put into words just how strongly I am urging the reader of this review to not sign up to a broadband contract with SSE. Find a different provider! My connection was due to go live 3 weeks ago now, and I still have no internet. I have spent hours over the last few weeks on the phone to the helpline, and most of that has been on hold. Be ready to be on hold for about 30 minutes before you get through to anyone. Then you will have to explain the problem again from scratch. Then you will be told to carry out some new check on the connection, probably one that you have already been asked to carry out several times before. Sometimes they will actually be proactive and phone you, but the person will have information about a week out of date and will be mystified at the fact that the thing they have called you about has now already been checked. The latest update is that they want to schedule their second engineer visit. Why this is required when the first engineer told me that they had tested everything at my end and found no problems, no one so far has been able to adequately explain. They want me to take another day off work. Should I change provider? There is apparently a chance there is a network problem which would go with me to a new provider, but I was still tempted to do so for the chance I got a more competent help service.

Fortunately I have now discovered that I can get fibre broadband installed in the property, so I will be doing that. I pity anyone in this position who does not have that option.

To sum up, sign up to a broadband contract with SSE at your own risk!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Sheffield SSE  
Ordered broadband June 7th. Phone didn't get turned on til June 30th!! Only received router July 24th but...it doesn't work at all. Worse service ever!! Totally ridiculous for an ISP!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Sheffield SSE  
Signed up June 7th... Still no broadband. Stay away from this company....they are not worth the aggravation!!
  • Customer Service
    1 star
Sheffield SSE  
Swapped to SSE from Talk Talk. Download speed increased from 13Mbps to 17Mbps. Speed can reduce a little in the evening. British call centre. Overall very good value for money.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Sheffireld SSE  
Ordered broadband on 24th jan now 22nd of Feb still nothing after loads of phone calls to no avail.
Was told to wait until next week
Avoid by all cost
They run threw bt’s network anyway so cut out the middle man
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Shifnal SSE  
Ok so in general I would probably recommend, I’ve got Fibre up to 35mbps and although it is fast the only problem is it’s not very reliable if you demand a lot from your broadband. I will average speeds of about 26mbps but it can regularly drop to about 19mbps but often as low as 9mbps; this would be fine if I didn’t require decent speeds all the time but a lot of reboots are needed to keep speeds up. All in all if you only use your broadband casually to watch Netflix etc I’d say it’s great but if you need it for more demanding things I’d probably steer clear.
  • Satisfaction
    3 stars
  • Customer Service
    4 stars
  • Speed
    3 stars
  • Reliability
    2 stars
Shoreham-by-Sea SSE  
Broadband is quick, but they seem to charge you for everything that is free with other providers. IE CALLER DISPLAY £2.36 PER MONTH, 1571 £1.06 PER MONTH.PLUS OTHER THINGS, So really their FREE BROADBAND IS NOT FREE, BECAUSE THEY GET IT OFF YOU IN OTHER WAYS (ROBBIN HOOD COMES TO MIND)
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    5 stars
  • Reliability
    3 stars
Shropshire SSE  
Switch went smoothly, speeds much the same as my previous 2 suppliers (TalkTalk and BT), so far impressive results at half the price. Supplied modem was pretty bad - especially wifi. Switched to my own Negear D6400 VDSL2 Modem Router with big improvements in line speed and WiFi performance.
  • Satisfaction
    4 stars
  • Customer Service
    3 stars
  • Speed
    4 stars
  • Reliability
    4 stars
SKELMERSDALE SSE  
A bit nervous about taking up the offer from SSE for Broadband and phone with weekend calls as was with BT and everything had always worked.

Transfer of phone went ahead smoothly and on time, Broadband delayed about a week - SSE said it was because of demand for their product which I can believe.

Since Broadband has transferred I am receiving exactly the same speed as I was getting with BT. The line is stable and I haven't noticed any scaling back of speed at busy times. We watch Netflix alot and the picture quality has been the same and there are no buffering issues.

Now really pleased that I transferred and am saving lots of money compared to BT, also used Quidco and am hopefully getting £50 cashback. Bargain.

Go for it.
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Skipton SSE  
Connected September (phone) and last week (adsl) one tech phone call for router english voice straight answer no waiting!!! Speed as good as BT and better than plusnet. Very impressed.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Somerset SSE  
Couldn’t ask for better customer service. There were problems, which were down to the wholesalers, Daisy, and I had to wait 2 weeks past my connection date, but this would have happened with whoever I went with. The difference was whenever I called SSE they were lovely. They gave me £5 off the first month for the inconvenience and I didn’t pay a penny till it was sorted. The connection is great, once the 2 week testing period was over and although I chose the standard broadband, not fibre, it has been perfect, even when watching YouTube and BBC iPlayer in a town house, the coverage is brilliant. I highly recommend them.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Somerset SSE  
Customer service only scored 3 stars as they omitted to tell me the date they were taking over my service, send me a modem and that they had arranged an engineer to call. I only found out by accident when my service stopped. That said they sorted it all out in 24 hours with telephone calls to keep me updated. They also sorted out the issue when OpenReach equipment failed at the exchange within the above 24 hours. I always judge a company on how they respond when something goes wrong - to date have not been disappointed and its great to speak to a UK support centre
  • Satisfaction
    4 stars
  • Customer Service
    3 stars
  • Speed
    5 stars
  • Reliability
    4 stars
South Devon SSE  
FANTASTIC! - I now have SSE super fast broadband running a week after they installed a new phone line. They did all the work switching me from old provider, Two engineer visits ALL FREE - two years broadband ALL FREE - UK support line that is great, well maybe hanging on for a while listening to a robot, but they do answer and are very very helpful.

I recommend SEE BROADBAND to anyone - and I am usually a complainer about poor service.

Ian
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
South Scotland SSE  
The customer service team were all lovely and tried very hard to sort out initial problems when we swapped to them
They were patient ,kind and always rang back at promised time .very pleased ,super company!thankyou Sse
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
south staffs SSE  
It's the same old con. Advertising super fast broadband and giving 3.75-Mb/s instead of 45-Mb/s. If you go to money saving expert they have a free complaint tool called "How to complain about your broadband provider" and they will take your case to the ombudsman for you if it's not rectified by SSE as they are accountable for false advertising. God bless and don't give up.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
South wales SSE  
Ultra Fast fibre really bad. BTW downloads can be below 40Mbps. Worst is 100Mb test file dowloads Think Broadband: Download rate can be anything from 120kb/s to 4Mb/s. Their test file downloads can be 10 minutes to 20 seconds. I am right on the BT fibre cabinet, it is their Daisy ISP that seems to be putting in the throttle or bottleneck for what should be an Ultra Fast Fibre service. Try the test file download yourself and at different times.
Southampton SSE  
Really good broadband service, been with SSE for 6 months now and not had any problems at all, instant connection, no drop off at any time of the day, and excellent customer service.
What more could you ask for?
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Southampton SSE  
I have swapped from my BT infinity service. Have been with SSE for 2 months now. The switch went on smoothly. My download speed is the same more or less as SSE is using the same line as BT. Have not contacted Customer Service yet as there has not been any need. Great Value for next 18 months.
  • Satisfaction
    5 stars
  • Customer Service
    3 stars
  • Speed
    5 stars
  • Reliability
    4 stars
St Albans SSE  
STAY AWAY.
After looking into SSE to replace BT for my phone and broadband - their deal for £21 seemed appealing. Spoke to their agent as I was not keen on paying the conection charge I as informed that as a current BT customer I would not be charged. So I went ahead with the the online application. Two days later I receive the paper work which I read through. I notice the connection charge. So I call them... 40 mins on hold I get to an agent. I enquire about the connection charge... They tell me to hold on. They come back and ask me when I applied for the service. I would have expected they know as they have sent me the paperwork!!! They then inform me that the charge was introduced a few days ago before I applied for the service. Connector charge is £60.

Cheap deal but found them to be dishonest
St. Neots SSE  
I was a bit worried when I signed up for ssc broadband, as Iv read some of the reviews.
But I'm pleased I ignored the bad reviews and carried on with my contract, the service I received was excellent and the broadband was spot on, it came live early morning as I was expecting it to be late evening.
Happy customer
  • Satisfaction
    5 stars
Staffordshire SSE  
I joined Sse as I was unhappy with the poor Internet connection I was getting whilst with my previous supplier BT. I couldn't get BT to solve my connection even though they took £129 off me for a call out. SSE were totally different - from the point I wrote them an email on their complaints forms I was assigned a dedicated sse complaints operative, who responded promptly to me with constructive steps to take to solve my connection. Within 3 weeks an Openreach engineer was outside our house fixing our line, which we didn't pay any money for this time. We've now got a reliable line at the correct speed. Can only say good things about Sse broadband (and nothing good to say about BT).
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Stalbridge SSE  
At first the service was excellent. At the end of the contract I was robbed. Asked for a new contract. I now find that in the evenings it is so slow I cannot get e-mail. I am supposed to be on a 35Mb/s fibre service. They recently fired a lot of staff, hence the poor service. I have allready switched energy companies. I will switch phone and internet companies as soon as possible. I suspect they have a new boss who is killing the company.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Stevenage SSE  
Very happy with SSE broadband, pay for the highest rate broadband, always have a connection, no nasty surprises on bill, and a lot cheaper than our previous supplier BT who price hiked mid contract. Very straight forward and they don't ever phone trying to up sell like talktalk used to.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Stratford-upon-Avon SSE  
I live in a rural are with slow braodband speeds. Having called Customer Service to report ridiculously slow broadband speeds of less than 0.25M I was asked to take 6 further readings at various times using an ethernet cable. I have no ethernet port on my laptop and for some reason SSE not happy with wireless speed testing. I can get wireless speeds eventually but I'd hate to think how my granny would. In the old days my previous supplier would contact Openreach who would fix the problem. Clearly SSE not happy with this additional cost to them, and will make it extremely difficult for their customers to get the service they will eventually (I hope) try to provide. I'd say if you live in a rural area, do not use SSE.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Strathtummel SSE  
Truly awful. We have been with SSE for years with electric and gas and have never had an issue. Three months ago I asked SSE to supply our broadband. All online stuff was completed and they sent an email asking me to complete my registration.
Now, every week they sand me the same email saying I have not completed my registration and I need to, then they say I am registered and they do not have my full address so I need to reply to the email with my full details. Which I do. This triggers an email that says this email address is not monitored.

A few days later I receive another email reminding me to register for my broadband package.

Three months now without broadband or phone line and if I call them there is a hold message saying it will be over an hour to talk to anyone or I can request a call back. I have requested 4 calls back now and received none.

Truly the worst customer service I have ever seen anywhere. Ever.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Suffolk SSE  
Have had SSE broadband for almost 17 months now and its been the best we have had, good speed, reliable and excellent customer service
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Surrey SSE  
I am still waiting to get a broadband service set up after 3 weeks and have just been told that it will be another week before the account come online. I have been passed through 5 separate "advisors". However I was not told of the time scale involved at any point - I have had the router for four days now and cannot use it for another week - appalling amounts of red tape and no consistency between call handlers. Not worth the hassle.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Surrey SSE  
Awful customer service. Spent a year of service being completely ignored. The website features don't work and then you can't get in touch with them to follow up on the broken things. Came to renewal and their renewal service and phone service didn't work. So they lost my business. Still waiting on overdue bills from them and for my money back. I really wanted to like SSE but was majorly disappointed.
  • Satisfaction
    1 star
  • Customer Service
    1 star
Sussex SSE  
Absolutely appaling SSE! Keeps dropping off although I am in area of at least 12Mbps. The connection to internet with them is like a yo-yo. On-Off permanently. Imagine doing on-line banking using these useless people !
My advice to everyone. Discard this company. They don't know what are they doing.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Sutton SSE  
Same as other complaints - I used to get 10mb with my other supplier now at peak times lucky to get 1mb and often down to 0.5 with constant drop outs - if you want easy cheap broadband on a budget then great if you need any sort of speed or reliability look elsewhere.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Swansea SSE  
After waiting over 6 weeks for the Fibre broadband transfer from EE to be connected, i told them i would be on holiday on the 21st of July they said no problem your connection will still go live as i told them that i had fibre connected before with EE. when i got back i had an answerphone message from a BT engineer saying that we weren't in. Regardless to that i plugged everything in to find fibre speeds of 34mb. Happy customer to that point then on Wednesday the 5th of August i lose my DSL light, ring them the next day to find out that i didn't have a BT engineer call and they automatically disconnected me. Asking for a manager I got a guy called Gary, who promised me that they could fast track it and get it reconnected the following week. I rang Friday to find out that this would then take two weeks, ok i said i need some kind of internet they promised me a dongle to be sent down by Tuesday. Tuesday came and no dongle arrived. Waited another 20 mins on hold for a different manager to promise it me the next day. the day before the connection i rang to make sure if somebody needed to be in the house for the BT engineer, i got told no its fine as its been working before. connection day happens and now i am connected by i am told that BT have to sign it off within 10 days otherwise i will be disconnected again! Ring Gary up again saying that i will cancel, get a promise that it will be sorted with there provider, I asked if this was BT and i got told no they use another provider? So they are piggy backing on another providers internet servers and then they have got to sort out internet. The place is a shambles nobody talks to you if you want to find something out you have to wait for 20 minutes and then get promised things that doesn't happen! I have never needed a BT engineer to plug in Fibre before and when i have had problems in the past other companies have sorted this directly with BT. It's a funny story as i have been connected twice and it working just in 10 days i know i am going to lose it for 10 days.
  • Speed
    5 stars
Swansea SSE  
Speed and reliability is SHOCKING - switched from sky which worked fine by the temptation of a cheaper service - yes it is cheap but if it doesn't work what's the point. Speed down to less than half meg on busy periods on a line that's capable of 15mB plus and has been tested to do so by Openreach. When I quizzed the openreach engineer when he came to test he just laughed when I said SSE where providing the service - saying don't expect to use at periods then was his comment. On top of that the router is of such poor quality it's pathetic - when I complained SSE told me to get a booster - but again what's the pint when it keeps loosing it's outside line. If you want a cheap service go for it but if you need to use the internet look elsewhere.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Swansea SSE  
Broadband is unreliable and extremely slow
Rubbish 0.5Mb and should be 12.5Mb
I am not going to pay for this rubbish anymore
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Swindon SSE  
Just awful. When I was switching broadband I thought id give SSE a try. BIG mistake. The broadband is literally unusable. Cant even load basic social media stories. Stream youtube/prime or netflix without problems. Drops out throughout the day even under light use and frequently disconnects, despite being a one person household. Well done SSE probably the worst broadband ive ever experienced. Avoid like the plague. Luckily I managed to leave under the 60 day happiness guarantee. Still a waste of time none the less.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Taunton SSE  
Avoid!!! worst broadband provider ever frequent speeds of less than 6mps and when we complained told we were getting 11 mbps which was a total joke as we tested speed hundreds of times and never had any where near this.After we complained speeds got worse on average 4.5 mbps and now we are leaving the internet is far far worse/ unuseable if I could give a minus star rating I would avoid at all cost.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Taunton SSE  
Every thing as they said, all on time,
service excellent, support 1st class
could not have wished for better. I had tried the post office before and nearly had a nervous breakdown do not go near the post office. Get SSE and save your sanity.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Tiverton SSE  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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