SSE Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for SSE.

Recent Customer Ratings for SSE

  • Satisfaction
    3.1 stars
  • Customer Service
    3.5 stars
  • Speed
    2.9 stars
  • Reliability
    3.1 stars

Based on 505 customer ratings since 2018-03-24 (Show all time ratings)

Visit SSE   Read our SSE buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

300 Customer Reviews for SSE

Reviewer Location Reviewing Date Ratings
I migrated to SSE/Daisy about a month ago and so far I have been very pleased.

The steps from sign-up to connection were clear, easy and communicated well. In fact I was surprised how easy connection and setup was and I successfully attached all my devices in very short order.

I have found the router to be fine and even to have more range and stability than my previous BT Home Hub.

As for speeds, these have increased and my connection is much more stable than I had with BT, despite the cable infrastructure being unchanged. I livein a rural area and so do not have fibre.

Previously, I achieved speeds around 13.3 Mbps/0.87 Mbps. Since migrating I have a stable connection of around 14.7 Mbps/1.07 Mbps. That's a significant increase just for changing providers.

Additionally, the connection is much more stable. With BT internet connectivity would freeze for some seconds several times a day every day. This has now gone.

All this for less than half of the cost BT were proposing with their latest price increase. I am also not locked-in to a long term contract 9only a rolling month).

So, all-in-all I am very happy. I cannot comment on customer service as I have had no occasion to use it. But, I have found in general that this is usually not good from ISPs anyway.

Overall, I think the standard of broadband service still seems a little hit-and-miss in the UK, depending on where you live and other factors.

I seem fortunate to have selected an ISP that is working for me.
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Winchester SSE  
Was ok to start with then i recieved a new router after some problems. The customer service is terrible even the managers dont understand anything about routers. The manager i last spoke with didnt even answer my straight forward questions.

All they say is reboot your router. Which i have done countless number of times.

Off to pastures new. I will never use SSE ever again. All they care about is that your paying your bill. Yet they witheld money from the Scottish manufacturing company. Disgusting.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Scotland SSE  
I suppose you get what you pay for but for once, customer service is exemplary.

The rest is at best mediocre and reliability is rubbish at times but speed is fine, if it was reliable
  • Satisfaction
    3 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    2 stars
Cheshire SSE  
It’s cheap for a reason. The wifi is terrible and the main reason why we switched broadband suppliers. We never had a problem with other companies wifi and the new provider we have the download speed in our lounge is 39Mb, with SSE we couldn’t even get a signal the wifi is that poor!!! The other problem was evening times, Im not saying SSE throttle speeds at peak time (Ive never asked them so don’t know) but during our time with them it really is my belief they do. Sometimes downloading a film around 7pm took an hour, plugged in to the router, set it going at 3pm or midnight and it’s done in 10 mins. My biggest fault with them was the wifi range, absolutely terrible.
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    1 star
Accrington SSE  
I moved to SSE about a year ago. Prices were competitive. I cannot "rubbish" them totally as their hands are very much tied by the service they get from Openreach.
On the positive side, getting through to customer service never proved an issue and they were quick to follow up. There call centre is also in the UK which is great.
On the negative side is the ongoing issue of slow speeds and the broadband dropping out regularly. Despite several engineer visits, resets, etc the matter was never resolved.
SSE have finally agreed to release me from the balance of my contract. Fair play to them.
Our area has just recently had fibre installed so moving back to BT.
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Whiteley SSE  
Just signed up for basic internet and phone. Customer services have been really helpful. Yazmin very patient while i set up router and solved issue with mobile phone connection quickly. Havent used a lot yet and just surf. Dont download much or stream. I will review speeds in a few days. So far so good.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
Pontypridd SSE  
Excellent customer service and sorted things out with bill without any fuss.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    3 stars
Cardiff SSE  
Am in the process of leaving SSE. When the line was installed the BT Engineer ran a speed check and I was getting 75mbps. Once I plugged in my router and ran my own speed check I could only max out at 45-50mbps. This has slowly gotten worse over the term and in the last few days the speeds have varied from 5mb to 30mb. So much so that even streaming a music track takes ages. I am cutting my contract short with this company by 2 months as there is no way I can put up with the buffering logo when I am paying for 76mb.
  • Satisfaction
    3 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    2 stars
Wisbech SSE  
Never had any problems, customer service is fantastic and not once has the connection dropped. Not overally keen on traffic management but I understand the pros and cons. Speed can vary but overall reliable. They did however promise me at least 50mbps but only get 35mpbs otherwise I would given them 5 stars for everything.
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Manchester SSE  
Switched from BT after nearly 2 years of decreasing speeds and constant loss of service. BT constantly told me there was no problem and that it must be something wrong at my end. I decided to switch to SSE as they were cheaper and was not really expecting an improved service. However, my average speed has now doubled and the connection is constant (it used to drop about 10 times a day with BT). I had one bad day, with dropped connections, a couple of weeks after it was first installed and called SSE - they actually sorted the problem immediately and called me several times over the following days to check that everything was working ok. No problems since. That rare thing - a better than expected service.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    4 stars
Essex SSE  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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